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64 Celebrity Reflection First-Time Cruisers Cruise Reviews

This was my first cruise and the only ting I have to compare it to is an all inclusive resort and all the great things my friends have told me about cruising. Let me start by saying this was a 11 day Mediterranean trip to and from Rome. We ... Read More
This was my first cruise and the only ting I have to compare it to is an all inclusive resort and all the great things my friends have told me about cruising. Let me start by saying this was a 11 day Mediterranean trip to and from Rome. We spent 3 days in Rome prior to leaving. Our check in to the ship was smooth until they tried to sell us the Premier drink package which we had but they insisted we didn't so off to Guest relations to straighten that out, which required us to pull up our e-mail and 20 minutes later they decided we had the premier drink package. Our stateroom was great we had a balcony suite that our great attendant Yolanda opened up for the 4 couples we were traveling with, She was amazing and one of the best things this cruise had to offer. As the cruise proceeded we learned that there were 450 children on board out of 3,000 people. The majority of these kids were out of control, they were allowed to run all over the ship, yelling screaming, we observed them using their hands to get Salad, Ice, Bread, cheese, etc. I am sure you get the picture. Thee used the hide away on level 7 for their headquarters, when we asked if there were any rules about kids behaving like this we were told no celebrity has no policies regarding unruly kids or any curfews in place that they have to be with their parents. There also are no adult lounges for adults only. We went to a silent disco one night but all of the head phones were already taken by 3 to 5 year olds with their parents taking pictures of them, I am sure the kids were enjoying the music and dancing that went along with it. Celebrity finally did put one person to follow the kids after they had so many complaints from the passengers, it was an awful experience. Add to that we also learned that Celebrity has capacity for 3,000 passengers and 500 to 600 lounge chairs for passengers around the pool, so yes that means if you want a place to sit get there early or forget it. The only other great thing that we had was Edrich and the dining staff in the Opus dining room, he made every dinner special. Explaining all of the choices and what he thought we would enjoy the best. He was a great server and is one of the only reasons we would think about going back. The last night there we celebrated a birthday in our group that they made extra special and was the highlight of the trip. I would also recommend trying the Opus dining room for the sit down breakfast it is much quieter than the buffet and the service is great. They pretty much serve the same food on the buffet daily not much variety or change in it. You can do a healthy option in the Solarium, or get hot dogs, hamburgers etc on deck 15. We did enjoy all of the ports we visited and getting on and off the ship as easy. Even the tenders went smoothly. We did not use any of the shore excursion but on of our group did and they stated they were not helpful, we also talked to several other people who said the same But never will we travel on this cruise line again, I will try another one in the future with a different line. Also do not travel in August as all of the UK is on vacation. Read Less
Sail Date August 2017
We are a professional couple, no kids, early forties. We had never been on a cruise before and had no experience in this area of Europe so took the advice of friends who had done this exact cruise before and booked in March 2016. We dove ... Read More
We are a professional couple, no kids, early forties. We had never been on a cruise before and had no experience in this area of Europe so took the advice of friends who had done this exact cruise before and booked in March 2016. We dove into research on the countries, ports, languages, attractions, and cruising in general, which made for a fun six-month wait. The anticipation was a big part of this vacation! Rick Steves' books were a staple of our reading and came with us on the trip. We flew from Toronto to Rome, arriving early in the morning on embarkation day. We had seriously considered taking the train from the airport to the port, but decided that it was just too important piece of the trip (i.e. do we risk screwing up the train schedule in a foreign city and missing our ship?) to leave to chance, so we booked NCC shared transfer. They met us in the airport and we were in the van very quickly. As it turned out, Rome airport is HUGE and we had been up for about 36 hours by that time - we were glad to not be trying to sort out the train and our bags at that point. It was about E70 which was money well spent. We got to Civitavecchia in 45 minutes and again were glad of the transfer. The port is also very large, and not pedestrian friendly at all. NCC transfers dropped us off right at the ship at around 1030 in the morning. We got a look at the ship - spectacular! - before heading into the dark and smelly tents that were the Celebrity port terminal. There is nothing nice about the port or the terminal. We showed our printed-off tickets, completed the medical form, and waited in the holding area for about 20 minutes before being waved over to check-in. We were on-board quickly and easily by 1100 hours or so. First impressions were - well - let's just say that the deck 2 loading area is not a nice part of the ship. It's dark and utilitarian with x-ray machines and beeping scanners. But up one flight of stairs we found the Guest Relations area, with a cello/viola duo playing in the lobby. This was very nice. We found our cabin #6221 still being cleaned, but met our room attendant Jose who was very friendly and personable. He let us dump our carry-ons and we headed up to deck 14 to enjoy some fresh air. We found the Sunset Bar staffed with jolly Jamaicans (one wearing a Santa hat and singing bits of Christmas songs....go figure) and settled down with a drink in the sunshine. "The Upselling" - we had read a lot about the upselling racket on this ship. We had the Classic package included but had pretty much decided we would upgrade to the Premium package at some point. There is lots available on the Classic, particularly if you like simple highballs and Budweiser. We really like martinis, good wine, and craft beer, so when the bartender waved a bottle of Dogfish Head 90-Minute IPA at me, I was signing for the Premium package on what was probably that guy's easiest upsell of the week. On the Premium there were lots of excellent wines by the glass, incredible cocktails, but only a few craft beers (the IPA was $11.00 USD so that was the cost of one day of Premium package right there). As you might expect, hot day plus forenoon cocktail plus no sleep plus jet lag equalled fatigue very quickly. We went downstairs to.... The Oceanview Cafe ("The Buffet") - I don't like buffets generally but we were starving and this was the place to grab something fast. There was a large variety, including stations organized by cuisine, such as Mexican, English, Indian, etc. I had some excellent Indian food and my partner found salad and fruit. We ate at the buffet for most breakfasts and the odd afternoon snack and there was nothing bad to be said about it. In the evening it was sad and empty although you could still get a slice of pizza and a few other smaller things until fairly late. The Cabin: 6221 is a veranda cabin, port side on the flat side of the 'hump'. We had a great view from the veranda and only overlooked part of deck 5. The cabin could have accommadated four people as there was a trundle bed under the couch and a berth that could have swung down from the ceiling but I really can't imagine four people in there. It was a decent size for two and I was pleasantly surprised at the bathroom - there was lots of storage in there and a good shower. There was zero room for two so brushing teeth was a 'my turn - your turn' affair. The cabin was very clean and storage was OK, after we got our suitcases under the bed out of the way. Jose brought us extra hangers, a body pillow, and anything else we needed. One night, I asked him for a shoe shine cloth and came back to the room to find he had polished my shoes....wow. This is butler-level service. The cabin was very quiet, even being next to the elevators and the iLounge. We quickly found this cabin was perfect for us as it was steps from the elevators and stairs, one deck from lounges and restaurants, two decks to the Martini bar and shopping, and very close to the Grand Foyer where most of the nighttime activity was. My only complaint was people who insisted on letting their cabin doors slam. They are steel safety doors and if you let them close, they slam with a "thunk", which can be a drag at 0630 hours. CLOSE YOUR DOOR GENTLY, PEOPLE, PLEASE!! Dining: we love to eat and drink. We had bought the five-dinner package beforehand and had to visit a headwaiter to book our dinners once onboard. Overall we were very happy with the dining options: Opus: we had Select dining so on the few nights we ate there, we just showed up. It is a huge room and quite elegant. Once we had to take a pager and go drink another martini while we waited....oh no, how will we cope. The menu at Opus was small but we always had good food. The service was good but almost a little too much at times. When you sat down there'd be probably four people buzzing around filling water, serving bread, making introductions, and so on, but after the initial flurry you might have trouble finding someone available to tell about your chipped wine glass. One night we were seated next to the waiter station, which was loud. We asked to be moved and immediately had a quiet table for two in another area. Very appreciated. We never sat with anyone else but tables for two were about 2" apart so it was much like a table for four. Keeping in mind that the Opus kitchen was turning out three-course meals for hundreds and hundreds of people, the food was very good. There was different house wines featured every night and the somm would be opening bottles constantly. No bag-in-box wine here. Lawn Club: we ate there our first night. On a warm evening it is really nice, next to the (real) lawn and the huge X on the funnel overhead. Somewhat oddly, the "appetizers" were flatbread pizzas.....with the mains a selection of grilled meat. You could cook your own if you wanted to and there was a nice little salad station. The pizza was very good but it was too much for a starter. The grilled items were very good and ranged from skewers to fish fillets to steaks. There were heaters for when the night cooled off, which it did fairly early. It was a fun, casual place for dinner outside. Tuscan: this is an Italian a la carte grille with a panoramic view aft. The pasta was made on-site and was incredible. Steak was probably some of the best I've had anywhere. Service was second to none. Ignatius knew his service and his wines - we let him choose wines for us to suit the courses and they were spot-on. A fabulous experience. So fabulous we bought another night there and had another terrific meal. Murano: French cuisine. You could spend a lot of money here, with wine and food flights, $300 caviar, and so on. It was the most formal of all the venues. The food was extremely good and the service was too. The staff were obviously working very hard to keep a high standard. It was not full either night we were there. Tableside service was a nice touch and they really took pride in their work. My only complaint was with the flambe-ing and such going on, the room got a little stuffy and you would want to be wearing a jacket and tie for this place (although you didn't have to - I think dress code was the same for all venues in the evening). Sushi on Five: I'm not a huge sushi fan but my partner is and she thought it was very good. There were noodle bowls as well, along with gyoza and other items so not just sushi. It was notably empty whenever we walked by. Service was enthusiastic and it was a nice change from the other dining options. Qsine: I didn't expect to like this but I did. It is tapas, with some really inventive presentations and some fabulous food. Very unique and we had a great time here. Martini Bar: our favourite, with a frosted-ice bar top and very skilled bartenders. The martinis are very large and very well-made. There was a second bar, I think called the 'Ice Bar' off to the side, which apparently used to be a bar proper with it's own menu (there were many bottles of vodka sitting in piles of ice) but it appeared to be forgotten about and was just another seating area for the Martini bar. After dinner, they set up a DJ station right next to the bar, which seemed a bit out of place, but later the DJ station disappeared and the live house band started up a deck below. One night I asked for a Courvoisier and got a snifter the size of a basketball with about half a bottle of cognac inside.....fabulous. Ensemble Lounge: another favourite, with live jazz through the evening. Very good table and bar service and a relaxed atmosphere. Tuscan, Qsine, Murano, and Michaels Club were accessed via this lounge. World Class Bar: this used to be a different bar called the Molecular Bar where they made cocktails with liquid nitrogen and so on.....no longer. It is now an ordinary bar with a limited menu of excellent cocktails (if you order an Old Fashioned, they carve a single baseball-size ice cube for you) but they don't serve anything else, so anybody popping by for a gin/tonic had to keep walking. Not sure how successful this model is. Sunset Bar: as mentioned, great if you want to relax up high and watch the ocean recede. It is also a smoking area. We enjoyed walking shoeless on the grass and sipping a frozen drink. Passport Bar: a straightforward bar on deck 3. Cafe El Bacio: a coffee bar with some pastries and cookies. I went here every morning for lattes and brought them up to the cabin. There was also a gelato bar which we never tried. Upselling to specialty restaurants: We didn't mind this as we got some good deals. Tuscan for 40% off? Yes please. One night we looked at the menu for Opus and weren't all that excited about it. Turn around and here's somebody offering a great deal at Murano. Everybody wins. If we weren't interested they took 'no thanks' for an answer, unlike all of Turkey and much of Greece..... Other areas: Casino: appeared to be very under-used. We never spent any time here. Sun decks - we did not enter any of the pools but spent lots of time reading in the sun. I read complaints that there aren't enough sunbeds....well, maybe if you want a sunbed right next to the pool, directly in the sun, there's a limited number. There are tons of sunbeds on two decks. We enjoyed deck 15 which was very quiet (aside from when people were playing basketball). The Mast Grille had hotdogs, hamburgers, and fries, which was perfect for a mid-afternoon snack. Service was limited away from the lido deck but if a server knew you were there, they would come around and keep your glass full. Fitness Centre and Spa: We worked out nearly every day and found the fitness centre surprisingly good. My favourite was stretching out on the outdoor fitness deck, which overlooked the bow of the ship with a great view. There were cold towels and enough good quality equipment to get in a workout and feel like I was earning my next meal. My partner had her nails done in the Spa and was very happy with them - not cheap but high quality work. Solarium: we enjoyed this as kids aren't allowed and you can soak up the sun without the wind. The Aquaspa cafe had some really nice healthy, smaller items, including smoothies. Library: this was disappointing. I had hoped to find books on Europe, our ports of call, the ocean, and sailing, but instead found a bunch of mostly lightweight fiction. Plus there are only books on the first three shelves, then a bunch of empty shelves, then three shelves of fake books at the very top. It was quiet if there was nothing going on in the Grand Atrium. Entertainment: we hadn't expected to care for the shows but some were very good. The theatre was top-notch. The Tenors of Rock were terrific. There were several singing acts, including a Michael Buble - esque guy and a female Motown trio. One night they had thrown together a Broadway revue because the scheduled performer had missed his flight, which was very good. The ship's musicians were really incredible. They were all over the place, playing in the theatre backing up the featured acts, playing everything from top-40 to Beatles in the Grand Atrium, playing jazz in the Ensemble lounge, disco by the pool, strings in the Cafe el Bacio. One night, the bandmaster (Sasha), after leading his group through the show in the theatre, sat down at the piano next to the Passport Bar and effortlessly performed Chopin and Beethoven. Wow. The cruise director Maarten was around for the high-energy stuff and he was hard not to like, although we didn't take part in any of the parlour/pool games. Shopping: we enjoyed browsing in the shops. The second last night was a big sale and you've never seen such a feeding frenzy. I love watches and had a blast browsing the Breitlings and Tag Heuers. Washrooms: spotless and staffed in the evening. Hand sanitizer everywhere. Excellent. Photography: We let them take photographs if there was a good backdrop but wanted nothing to do with the costumed guys off the gangway at the ports....we are in Turkey, so you make some guy (probably a prep cook) wear a turban and a silly sword and want us to pose with him? Give me a break. On the last formal night we asked the photographer for some specific poses as we had gotten engaged that afternoon, and they were very enthusiastic and helpful. We ended up buying three of them as our official engagement photos. Excursions: we didn't take any Celebrity excursions. We researched and booked tours for Athens and Ephesus, and conducted our own sightseeing for the other ports. Generally, getting on and off the ship was painless, with the exception of Santorini where we had to tender in some quite active seas (see port review below). We erred generously on the side of leaving lots of time to get back on the ship and had no problems. We found running the gauntlet of local taxis, tours, hawkers, and so on very tiring but that's not the ship's fault. The information given about the ports in the little daily newsletter was very limited - we were grateful for our Rick Steves guides and prior research. Highs and lows: there's an odd thing that happens when everything is at a high standard. Little things become big things because they are an anomaly. But they are still small things. Here's a few we noticed: High: the ship is beautiful. Low: they used this plastic dark reddish-brown fake wood paneling all over the place. High: there was daily news and port info delivered to your cabin. Low: very little weather forecast information, either for the port or the ocean. High: food was very very good. Low: no bar snacks. After dinner, your only snack option was to see what was left at the buffet. High: bar and wine service was excellent. Low: lack of drink lists. High: the buffet was a great way to have quick breakfast. Low: no tray, so you have your plate in one hand, cutlery in your pocket, juggling everything to get a cup of coffee, and if you wanted a juice or water, you had to dump everything off and go back. High: people dressed up for dinner. Nothing classier than old-timers in tuxes. Low: sweaty guy in flip flops with shirt totally unbuttoned, elbowing past people at the buffet to get more bacon. High: presentations on ports of call and other areas of interest. Low: barely-disguised sales pitches for whatever services or businesses paid Celebrity for the privilege. "You may not be interested in buying a Turkish rug but at least take the time to listen to what they have to say" -Celebrity staff member giving a presentation on what to do in Turkey. Again, give me a break. If you're promoting a business, go ahead, but don't pretend you're giving objective information to people who might be expecting it when you are not. Ship movement: we were concerned about this as my partner gets motion sickness easily. There was one day and night that we could really feel the ship moving (I'm not sure how the performers on stage managed it as I could barely walk to my seat without holding on to something) but ginger gel capsules were the ticket. My partner had all kinds of remedies but nothing beat the ginger. One evening we could feel a fair bit of vibration in the Tuscan, but generally it was a non-issue. Disembarkation: we opted to 'walk off' so kept our luggage and were in an elevator by 0645 and in our NCC transfer by 0700. Nothing to it. Again, we had thought about taking the train but had learned there was a transit (bus and train) strike scheduled for that day. As it turned out, we may have been been able to get from Civitavecchia into Rome, but the strike did in fact happen as scheduled so we were glad to be in a vehicle. The best money we spent were those two transfers. I'm rating four stars but it is a solid four stars. There is probably a nicer ship with better food and service out there but probably not at this price point. Overall we were thrilled with our first cruise and will absolutely do another. Read Less
Sail Date October 2016
our first cruise and we couldn't have chosen a better ship to experience it. The quality of the staff, the cleanliness which was second to none and the attention to detail onboard was astonishing. We had nothing to compare it to ... Read More
our first cruise and we couldn't have chosen a better ship to experience it. The quality of the staff, the cleanliness which was second to none and the attention to detail onboard was astonishing. We had nothing to compare it to never having sailed before, but have stayed in plenty of high end hotels around the world. This surpassed all of them. We chose a balcony suite on the 9th floor midship which after some research I learned was the best place to be to avoid too much motion. We never experienced anything but a very slight rocking motion when the ship increased speed overnight on one occasion. Hardly worth a mention to be fair. The staff all over the ship are outstanding in every single way. Could only fault one sour faced waitress in the main dining room who was curt and verged on being rude. After a complaint was made about her we never saw her at our table again and were presented with a lovely bottle of wine. They couldn't apologise enough. The food, although not Michelin level, was very nice on all the nights we ate at Opus, the main dining room. A couple of exceptions when it was just ok. We used two speciality restaurants Murano and Lawn Grill. The food and service in Murano is fantastic (maybe a bit too interactive for my liking, but good nonetheless). Fabulous lobster. Lawn Grill had the best fillet steak I have ever eaten. I didn't particularly like drinking my water out of a jam jar but hey ho! I had to ask for a stemmed wine glass when initially my red wine was poured into a tumbler. It's a very laid back environment and I think this diversion from proper drinking glasses was a step too far. However that's my only grumble. The service was excellent and the steaks amazing. We had the classic drinks package and don't let it worry you if you're concerned about what you can drink. If your waiters don't ask you what package you're on when you order (which mostly they do), just ask them what wine, spirits etc your card entitles you to. There was never an issue with us. I don't see the need for the premium package if i'm honest. There is so much choice on the classic. Excursions provided by the ship were very expensive and we only did one to the Godfather village in Sicily but it was excellent. The dress code is very casual and even the classy chic (formal) nights were do what you like style. Some people were dolled up to the nines others not so much, but nobody cared or took any notice of who was wearing what. I like the lack of informality. Security onboard is very strict which was very reassuring. Getting off and on again was very quick, efficient and super secure. Overall this ship is amazing on every level and I simply can't wait to go on it again! Read Less
Sail Date June 2016
We chose celebrity because my partner who is an elite member with Royal Carribbean had always been given the impression that this sister company offered a higher standard cruise. The ship was very clean and the itinerary was good. ... Read More
We chose celebrity because my partner who is an elite member with Royal Carribbean had always been given the impression that this sister company offered a higher standard cruise. The ship was very clean and the itinerary was good. Embarkation and disembarkation were both easy. These were the positives I am afraid to say other aspects of the cruise were not so good. The food especially for diner was at best average, little actual variety and mostly bland. The starters mainly consisted of soups and salads, and it was amazing how many New York steaks were ordered. I found it very disappointing that when I pointed this out to the executive chef, his only reply was" we have to cater for all tastes" and even when he was shown his own menu denied the starters were mostly soup and salad. I found him to be very arrogant and lazy. My impression was that there was a big drive to sell people the expensive fine dining option. The entertainment was not great either, with the exception of We3. Who ever put the programme together seemed intent on educating us with what I would describe as arty shows. If you are putting on a Broadway show I would expect songs I know and some glamour and glitz, not songs from obscure off Broadway shows and singers glad in black. The pool bars were also disappointing, no music no atmosphere and miserable staff. I have to say one of the barmen on the pool deck is lucky my partner did not complain about the way he just blatantly ignored her and then told another passenger that he didn't smile as he had "a poker face".... Wrong job I think! The Martini bar was the one shining light, the staff were all fantastic,especially I Komang who made the best cosmopolitan ever. All in all this was a nice ship, with many friendly staff and a good itinerary let down by at best, average food, poor entertainment and poor pool side bar staff. We had already booked for a cruise with celebrity through the Suez Canal in November, I hope the experience is much better, but based on this cruise I would not have booked that trip knowing what I know now. I would love celebrity to pull its socks up so I could write them a glowing review next time Read Less
Sail Date May 2016
My partner and I had never thought of a cruise holiday before. We saw an advert in our travel agents window advertising the 11 day cruise on the Celebrity Reflection and chose it because it visited most of the places we had previously been ... Read More
My partner and I had never thought of a cruise holiday before. We saw an advert in our travel agents window advertising the 11 day cruise on the Celebrity Reflection and chose it because it visited most of the places we had previously been on holiday too. We researched the ship through YouTube videos so had a pretty good idea of what the ship was like, including the AquaClass cabin. My partner's niece and her husband has decided to join us. We flew local, from Birmingham to Rome. We were too late to join the optional tour into the city before embarking so transferred straight away. Believe it or not, the only niggle I can mention from the whole holiday, Yep, the whole holiday was the chaos that construed when we tried to hand over our luggage to the Reflection crew at the airport. It was just a free for all and had no organisation whatsever. The transfer into the ship was smooth and fairly quick. It was the most amazing sight to see this magnificent ship close up! We started feeling the first tingle of excitement as we walked up the gangway into the ship. We were able to go straight up to our cabin, 1506 on the starboard side. Our fellow travellers were in 1505 on the port side. After settling in we went on a wander to discover what this magnificent vessel had to offer. Phew! Just getting round the ship was a major fitness session! But plenty of lifts zipped you up and down the decks in no time. Being in AquaClass gave us certain extra perks. Not many but a few. One of them was the dining option. There are several speciality restaurants on the ship. One of which is Blue, which is reserved exclusively for AquaClass passengers. The restaurant looked amazing and the menu looked exciting. First night dining was very good. Second night in Blu was reasonably OK but not great. It is very intimate and I mean intimate. It's small and everyone is sitting next to one another. It wasn't until we decided to try the main restaurant, Opus, that we found the perfect combination of setting, style, perfect food, service and happy staff that we switched to this restaurant for the remainder of the trip.A few nights later, the maitre'd asked us when we arrived for dinner why we were not going to Blu anymore! He was obviously pleased when we told him the reason why. We had our own table reserved every evening on the balcony of the restaurant. With the same team which looked after us who were Marvin, Vanya and Anya. Three delightful people who it was a pleasure to meet. We occasionally used to Ocean View Café but it became a bit too manic for us at times and we just used it for the odd beverage. The ship has various bars, coffee shops etc. The place to be was the Café Al Bacio, a lovely café to have afternoon tea and listen to the live music in the foyer the Ensemble Lounge with some great jazz groups, the Sunset Bar, the AquaSpa cafe which had amazing salads and health food along with a huge range of smoothies and juices and for entertainment the Reflection Theatre which was huge and had some good shows as well as visiting entertainers.There are numerous activities on board. We didn't actually get involved in any of the activities as were too busy doing other things but there is a fair choice. Service. Suffice to say that this ship lives up to all the stories you hear about it. The service is phenomenal. From the cabin staff (and in our particular case we have to mention Sunil who organised our cabin and dealt with our need with perfection) to the cleaning staff who were always out in force and it certainly showed in the standard of cleanliness right throughout the ship to the restaurant staff in Opus to any crew member who happened to be walking about and took time to chat. to the cruise director of entertainment, Richard Starkey who worked tirelessly every day and night to make sure people had a good time. We went on two paid excursion, one to Santorini and the other to Naples/Sorrento/Pompeii. We had been to these places before but our companions hadn't and it was nice to see how impressed they were with the organisation. There was one incident on the trip to Santorini. We had been to Oia and were on our way to a winery for a tasting and food when the bus broke down and no attempt could get it going again. It was an extremely hot day, middle of the afternoon and it looked as though we were stuck for the duration! The guide was brilliant in dealing with his passengers, some, I hasten to add personally and verbally abused him saying it was his fault. It's unbelievable human nature sometimes. One or two stormed off to get a taxi to get back to the cable car. All I can say is that this is where the British patience and good sense prevails. Which is more than can be said for some Americans. The problem was solved shortly after when another tour buss offered us a lift to the cable car. The port visits were brilliant to watch as our cabin was right next to where the captain steered the ship. We'll never forget the sunrise docking at Mykonos at 6am and watching it coming up from our balcony. The ports of call are some of the best. The only time we had to use a tender was at Santorni. Just a tip. If you disembark at Mykonos for a visit on your own, don't bother to join the long queues for the bus. Just hop onto the water taxi next to the bus and you are in the harbour at Mykonos in no time. For just 2 euros return it was really worth it. We all had a fabulous 11 days on this ship and it dispelled all my prejudices about going on a hugh cruise ship. Believe me, sometimes you just don't know you are on one. We were glad that there were at least two formal nights which gave us the chance to wear our dinner suits. There were a predominate number of passengers who made the effort. I would say that the average age of passengers on our trip was between 50 to 70 and it was brilliant to see everybody having a good time. Disembarkation was quick and easy and in time we were at Rome airport and on the way home. Would we go again? We most certainly would! Read Less
Sail Date May 2016
Some background. We have been cruising since 1992 with 27 cruises under our belt, 7 with Celebrity. All of our cruises over the past several cruises have been with Celebrity except a weekend getaway out of Los Angeles with Princess. I am ... Read More
Some background. We have been cruising since 1992 with 27 cruises under our belt, 7 with Celebrity. All of our cruises over the past several cruises have been with Celebrity except a weekend getaway out of Los Angeles with Princess. I am in my mid 60's and my wife is in her early 60's but we are very active. This was our first on Reflection and our 3rd on a Solstice class ship. Embarkation: We flew into Miami from LA the day before the cruise staying near the airport overnight, We took a taxi to the terminal at about 11:00 AM and boarding was a snap, taking maybe 15 minutes with no lines. We were greeted with champagne (always a nice touch) and headed for Michael's club to await the availability of our cabin. We were in a Celebrity Suite 1615, hence access to Michael's club. Everyone there including the Concierge's Samantha and Tatjana were very friendly and helpful with dinner reservations and keeping an eye on our luggage while we went up to the Oceanview Café for lunch. The food was good and varied, better than any ship we have been on. Cabin: Our cabin was ready at 1:00 and we made our way up to another chilled bottle of champagne waiting in the cabin. The cabin was very clean and in good repair. In short order George our butler introduced himself. During the rest of the cruise George was always available to take care of any issues or reservations. We rarely saw our room attendant's, but our room was always spotless and ready. Onboard: We really enjoyed our time at the Martini Bar. We recognized one of the flair bartender's, Putu, from a previous cruise on another ship. We had a great time talking to the bartender's and meeting our fellow passengers everyday at around 6:00 PM at that bar. One of the flair bartenders, I Gede, was really great. I casually mentioned that we might want caviar on my wife's birthday on Thursday and when we walked in he said he had it all ready to go if we wanted it. Best caviar ever on a cruise ship. Later in the evening he lead all the bartenders in a bell and light parade for my wife's birthday along with a cake with her name on it. We never did notice any problems over bar service anywhere on the ship in contrast to some reviews I have read. The premium drink package came with our cabin and we really liked the convenience of not having to sign tickets and after the 2nd night we never even had to hand over our cards again. The entire bar staff everywhere we went were great. We didn't try the World Bar because none of the offered drinks appealed to us. Food: We had all of our dinners in Lumina which is the suite restaurant except two in Murano's and one in Tuscan Grill. All the food in Lumina was great with a different menu each night. We like escargot and though not on the menu they brought it to us when we asked. The host Nicoli at Murano's was great when we showed up he was ready for us because we had mentioned to the very beautiful and helpful Ema at the future cruise desk that we would be having dinner there. When we got up early enough we had breakfast in Lumina which was very good but there was nothing wrong with the buffet in the Oceanwiew either. Too much food at the Tuscan Grill. It was great, but we couldn't eat half of it. Our favorite meal was the tableside prepared lobster at Murano's. One thing I wish Celebrity would be do is have the balcony dinner featured on Princess. We dressed up in formal ware on smart chic nights because we like to, quite a few others did as well. Most of the passengers dressed nice every night; much different than on Norwegian. Entertainment: The shows were good and the musicians around ship were good as well. I did not enjoy the featured show with the Celebrity cast, it was a fantasy sort of thing that didn't flow, but the acrobats were good. We visited the Sky Lounge on the last evening and enjoyed the 80's music party. Ports; We have been to all before so we stayed near or on the ship. We had booked an trip to St. Barths which was canceled at the last minute which was disappointing, but it was the operator who canceled, not Celebrity and they did try to help us find something else. The thing that really stands out on this cruise was the energetic, friendly, and very helpful crew. The always seemed to know what you needed or wanted before you asked. Debarkation: Not too painful, the line through customs is always slow. We hated to leave the great crew and fellow passengers. Read Less
Sail Date April 2016
I wasn't going to bother to write a gushing review for our first ever cruise, figuring it had already been done. But after reading several negative reviews about a DIFFERENT cruise line, I realized the importance of positive reviews. ... Read More
I wasn't going to bother to write a gushing review for our first ever cruise, figuring it had already been done. But after reading several negative reviews about a DIFFERENT cruise line, I realized the importance of positive reviews. The night before our cruise we stayed at the Hyatt Regency Miami Convention Center ($232 for the night), which is a short cab ride to the cruise port. It was a very nice room, with a view of one of the city's drawbridges, which was cool to watch in operation. We ate a late lunch at a fantastic little Peruvian ceviche diner called C3VICH3Town ($69 for two with 4 beers). It was recommended by the hotel concierge, and she nailed it; what a perfect intro to Miami's Peruvian cuisine. Embarkation was a breeze. It took maybe 30 minutes from the time we got out of our taxi to walking onto the ship. Our cabin was a 1A balcony on the hump. We do a lot of camping in a pop-up camper, so we are used to close quarters and the importance of good design. Also, my husband is an architect. We had virtually no complaints about the size of the room, its design, cleanliness, or anything, really. I was especially impressed by the bathroom; it was so contemporary and tidy. The ONLY caveat I would mention is that the extra 6 feet or so of space that a 1A balcony on the hump gets you is not really that big of a deal. We booked a 1B balcony for our next cruise. For the MDR we chose the Celebrity Select option, which allowed us to dine at flexible times. We did reserve our dining time in advance, but some nights we were up to 20 minutes late or early, still between 7 - 8 pm. We never had more than a 5 minute wait. The downside of flexible dining is that you don't get to know the wait staff very well, because you are likely to be moved around to different areas with different staff. I kind of regret not getting to know one set of wait staff as well as some other cruisers knew theirs. The food was always very good, sometimes excellent (well, except the lamb chops one night, which were a memorable disappointment). Oh, and if you can't make up your mind on the menu, always take the wait staff's advice. They know what's getting good reviews that evening. One pleasant surprise we realized about dining on the Reflection is that the serving sizes were actually REASONABLE, not the huge American-style servings that we are accustomed to. The first few meals we took in, I initially was confused by what looked like a tiny serving, but we quickly realized the benefit of this. We could enjoy an appetizer, salad, main, and dessert, and not feel like we had to waddle out of the restaurant. We also realized this means less food waste on the ship, which is brilliant. Kudos! (We both only gained 3# on this cruise!) We had lunch at Sushi On 5 the first day at sea. There was no wait (we went around 11:30). The cocktails, which are unique to this restaurant, were daring and delicious. The food was very good (I don't eat raw fish, so my husband should comment on the sushi), although not any better than our hometown sushi place. We had dinner at Qsine one evening. Now this restaurant is FUN! It's a unique dining experience, and I am eager go again on our next cruise. It's basically a tapas restaurant, but the presentations are all different and clever. Our eyes were much bigger than our stomachs, and we ordered more than we could eat. Fortunately they bring things out one at a time so we were able to cancel the last two items with no problem! In my opinion, Qsine is a "don't miss!" experience on this ship. Another night we dined at Tuscan Grille. We had lunch once at the French restaurant, Murano. They were both fine dining restaurants, with beautiful interior design and intimate atmosphere, and the expected excellent service with very good to excellent food and beverages. Our favorite excursion was the Rio Secreto cave exploration in Cozumel. Seriously, this should be on everyone's bucket list. There are many reviews of this excursion elsewhere and I think they are all positive. Just do it. The shopping in Playa del Carmen was actually pretty clean and decent. My husband bought a fedora from a pleasant and funny older fellow who knew how to make a sale; I'm sure we paid more for it than we should have, even though we talked him down. The Atlantis submarine excursion in Grand Gayman was the most disappointing excursion we took on this trip. I thought it would be much more educational, since it has Dr. Ellen Prager's name in the title. I thought we'd actually have a lecture from her or something. Instead there is just a brief taped intro "This is Dr. Ellen Prager, welcome to the Atlantis" and the rest of the tour and information comes from the crew. Who did a fine job, but they're not marine biologists. Really, the only good thing about Atlantis is that I don't scuba dive, so it's the closest I'll probably come to seeing a reef from 100 feet under water. But it's not much different the big tanks in the aquariums in Boston and Baltimore. We did not spend any extra time in Grand Cayman, because it was so hot and we just wanted to get back to the boat. Jamaica is a beautiful green and hilly island, especially compared to the flatness of Grand Cayman. The White River "Reggae" tubing excursion was fun as far as the tubing, but it was NOT what the information told us it would be. At no point did we stop and have a chance to buy a Red Stripe. Nor did we get to swim in the river. Also, the guides did not spend much time at all telling us about the local ecology. It was just 30 minutes of tubing, and we were done. Then they took us to a shopping area, where we avoided going into any shops because the shop keepers in Jamaica are SO PUSHY. Seriously. They should know that Americans will buy more crap if you just leave them alone and let them look. The best part of the excursion was the bus tour guide, Richard, who did a great job giving us a quick history of Jamaica, taught us a few Jamaican words and phrases, and helped us bond as a group before the river tubing. Coco Cay is delightful, and I would definitely go back there. Snorkeling on Coco Cay is not to be missed. (The snorkel rental equipment is not good, though, so if you have your own, bring it.) We also kayaked, and our guide was excellent. The kayaking was very easy and the water is warm and shallow, so even if you're a newbie you'll enjoy it. (We are experienced kayakers...ok, so it was a little boring...) Also don't miss walking on the nature path, which is a quiet bit of the "jungle" and has some educational signs. The Reflection crew did a fantastic job with the pop-up food and beverage venues, which had to feed basically the entire ship, but off of the boat! We went to most of the evening entertainment shows in the Reflection theatre, and each one was terrific. Honestly, I regret that we missed the shows on two of the evenings. You should absolutely plan your dining times around getting to one of the shows, at either 7 or 9 p.m. For us, the highlight of the cruise was the behind-the-scenes tour. This cost us $150 per person (which included lunch at Murano with "Big Mike", the cruise's musical director); we used our OBC to pay for it. I think everyone who cruises should be required to do a behind the scenes tour. It was so fascinating and educational, and really helped us to understand just how hard the crew works to make sure every guest's vacation is perfect. Getting to see the view from the bridge was, well, priceless! A ship that big is a remarkable feat of engineering, and this tour helped us to understand that. Amazing! Disembarkation was smooth. Our flight out was at 11:30 a.m., so we were cutting it close, but we set it up with Guest Services to make sure we got off the boat in time (they know what they're doing). The cruise bus shuttle got us to the airport in plenty of time, and the special check-in area for buses was a pleasant bonus. Our first cruise ever, aboard the Celebrity Reflection, was, in a word, PERFECT. I'm afraid I will need to lower my expectations when we cruise on other lines! Read Less
Sail Date March 2016
My mother and I had sailed on the Reflection two years ago and had an enjoyable time. However this time was different. We had booked up a fly cruise with Celebrity to include the following ports - Cozumel, Grand Cayman, Jamaca and Coco ... Read More
My mother and I had sailed on the Reflection two years ago and had an enjoyable time. However this time was different. We had booked up a fly cruise with Celebrity to include the following ports - Cozumel, Grand Cayman, Jamaca and Coco Cay bay which I will come to later. Our flights and transfer were all satisfactory. The Hyatt hotel pre-cruise was also good as were the transfers to the port. Embarkation took all of about ten minutes and that was at 1245. We went to the Bistro on Five for lunch prior to going to our cabin (which was ready prior to embarkation). Our cabin steward was always around to answer any questions but never intrusive. Ports. 1. Cozumel. Took a ships excursion to Chichen Itza. Very interesting and a good guide. 2. Grand Cayman. Again an excursion which included an island trip which even took us to Hell and back, an semi-immersable submarine and the Turtle farm. 3. Jamaca. Did one of the local plantations and the Duns River Falls. Found the locals to be rather pushy. 4. This should have been Coco Bay but had to be replaced by Nassuea due to weather conditions much to our delight. Now the negative- 1. Food. Could have been a lot hotter instead of Luke warm. 2. Evening Chic Evenings instead of formal evenings. Biggest mistake out. We were made to feel grossly over dressed by our fellow passengers. It is also bad that crew are better dressed than the guests. 3. Drunken woman using loud bad language at Martini Bar. Need I say more. 4. Minority groups seemed to being catered for over the majority. Disembarkation was quick and efficient. Speaking to some passengers it was quite strange that we all felt the same way. Will I sail with Celebrity probably but certainly not on this ship. Read Less
Sail Date February 2016
I would have given this review 5 stars if it were just based on the ship, service and quality - excellent! I am only giving 4 stars because there were often times where the cruise crowd ruined my experience, so I needed to get to a quieter ... Read More
I would have given this review 5 stars if it were just based on the ship, service and quality - excellent! I am only giving 4 stars because there were often times where the cruise crowd ruined my experience, so I needed to get to a quieter place on the ship where there weren't so many drinkers and the noise level was lower. If I were to take this cruise again, I'd spend more time in my lovely veranda stateroom reading, the solarium, the library, the hideaway - and away from the masses around the pool drinking and eating constantly. I know that there were others with similar interests on the ship - I located some in a fitness class - but overall, my husband and I found it difficult to meet people with similar interests that we could carry on a conversation with - because everyone was already with groups or because we did not have the opportunity to mingle with the same people repeatedly due to the large size of the ship. Therefore, we spent time together mostly. We usually take vacations at golf resorts and easily find others with similar interests because we have golf in common. I was surprised at how international the cruise felt, which I liked - I heard a lot of French (Canada), as well as some other languages. On the downside, a few nights at dinner, we were seated by native French speakers so could not communicate at all with them. I recommend taking this cruise with another couple, family or group if you'd like to ensure that you're around people with some hobbies or interests in common. This was my first cruise experience. Going forward, I may choose a specialized cruise experience that caters to people interested in fitness, speakers or music, or do a cruise with an alumni association so that there are organized group activities. Now for the ship and crew and staff - wonderful! As another poster said, getting onboard was a breeze - 10 minutes or less. Disembarkation was simple and fast as well. Every time we got on board at a port, the Reflection staff put the other cruise lines to shame - they were waiting there for us with music playing, a reception area with 3 different types of fruit water, and wash cloths. The music onboard was great - ranging from a cool jazz ensemble to dance music to rock to country. We enjoyed the shows each evening - one wasn't so great but overall, we'd give them an A. I was a huge fan of the buffet because it gave me a chance to enjoy a variety of international cuisine - my husband is a plain eater so it had been a while since I had enjoyed Indian curries - I enjoyed sampling them with the basmati rice. I also enjoyed the sushi, the cheeses, salami, olives, many salads with pasta / couscous / cheese ... I would get a drink, go to the buffet and sit outside - perfect! I can't say enough good about this ship, the service and the staff. I slept so well, and was well rested and relaxed near the end of the cruise. I highly recommend the veranda staterooms, I never got tired of looking at the water and listening to the waves. We did not do any specialty dining because we enjoyed the buffet, café and dining room. We had a few coffee drinks a day - cappuccinos, caramel macchiato, Aspen coffee with Kahlua - the café has a large variety of coffee drinks that are quite tasty. We had the classic beverage package, so this was covered. Read Less
Sail Date January 2016
We are experienced cruisers and our favourite cruise line is Celebrity. This was our first time on the Reflection - however we have been on other Solstice class ships (Equinox & Eclipse). Reflection is now our favourite Celebrity ... Read More
We are experienced cruisers and our favourite cruise line is Celebrity. This was our first time on the Reflection - however we have been on other Solstice class ships (Equinox & Eclipse). Reflection is now our favourite Celebrity ship. As for embarkation in Miami - it has never been so quick, maximum 15 minutes and enjoyed walking around the ship and Café al Bacio prior to opening of cabins. We had booked reservations for Select Dinning and were easily able to add an additional couple to our table. Sail away was an hour earlier than usual so muster was also early. We have noticed a few of the "five and ten" differences noted in other Celebrity reviews but they are minor. One as mentioned in other posts is the large increase in price for Bistro on 5. Also, a few wines that used to be on the classic alcohol package are now priced just beyond package limit ($10 or $11). Also, $10 for Bistro on 5 has dramatically reduced the number of people eating in Bistro on 5. We have always enjoyed the food in MDR and did not notice any difference in the quality of food. Oceanview is crowded in the morning but a plan of sitting in the same area each morning can help - especially if your a group of 6. Breakfast in MDR a couple of mornings can offer a nice change. We appreciate that MDR serves a "normal" portion of food, meaning not to large or wasteful. We always enjoy a trip to Tuscan - unfortunately it wasn't as good as usual but the maitre'd fixed that easily. As for entertainment, they were running the shows of previous years but that will change in April and looking forward to Celebrity owning the entertainment. As we took a B2B - Celebrity facilitates the mandatory immigration process easily - it is a very quiet private day in which we spent a few hours in Solarium with only 6 other passengers. If you are B2B, pack a bag that you can carry around the ship that includes a book/ipad/tablets and bathing suit as access to your cabin is limited. We took one Celebrity excursion in Jamaica - Club Mamboo and it was good. We loved "Top Chef" at sea and Cruise Director Alexander was great. Weather was cold for this cruise but that's not the fault of Celebrity or the captain and the captain ensured our safety by having us dock in Nassau rather than anchor at Celebrity private island. Read Less
Sail Date January 2016
This was my first real cruise. I am 40, my partner is 30. We were so hyped about all we had heard about this ship. We had a suite with all the perks. Ship is stunning, staff members are courteous and helpful - the entertainment and onboard ... Read More
This was my first real cruise. I am 40, my partner is 30. We were so hyped about all we had heard about this ship. We had a suite with all the perks. Ship is stunning, staff members are courteous and helpful - the entertainment and onboard activities were just ... blah. I honestly expected more. The shows were pretty awful - I go to London and NYC a lot (currently reside in Toronto), I think i expected something less cheesy and corny. The comedians they had brought out were geared towards senior (65+) audiences. The broadway and other shows were quite lame and a snoozefest (and i'm all about broadway). I think because it was marketed as a modern luxury brand, I expected more. The biggest issue I had was the pool. Apparently their pool butlers are supposed to take towels off chairs if they are not used after 30 mins. This doesn't happen. I even had to complain about this. People leave towels on chairs, chairs stay empty, and you can't find a chair to save your life. Would I go back on the ship? Maybe, the food was great, rooms were decent, but I wanted a little more 'zing' or 'entertainment' - it was a bit of a nursing home. And to anyone here who cruises often - there's NEVER a reason to wear the white bathrobe their provide OUTSIDE of your cabin - gross. Keep it inside. Some men wore it to the emergency drill. Read Less
Sail Date January 2016
Celebrity reflection was a fab ship so I could not fault celebrity. Food and most of the staff were excellent. However, as a solo traveller I was quite surprised at the attitude of the officers. The cruise itself was great and the food I ... Read More
Celebrity reflection was a fab ship so I could not fault celebrity. Food and most of the staff were excellent. However, as a solo traveller I was quite surprised at the attitude of the officers. The cruise itself was great and the food I have no issues with. Entertainment was a bit boring and some of the staff especially, in the shops were too much in your face and not happy if you didn't want to buy from them mainly the eastern European chap. It was basically yes you're on your own so deal with it. They didn't do anything to bring solo passengers together, even the 1 night where it stated solo passengers meet and greet in the wine cellar there was nobody there from celebrity to at least, (for the first 5 minutes) get solo passengers to introduce themselves. Not saying it's their job but it would have been a nice ice breaker. Not everyone is American and full of confidence. Whilst it put me off cruising some of the people were actually lovely. I asked to be put on a mixed table and for the first 4 nights I was on a table X 2 on my own.. I did ask an officer if there was something for solo travellers (there are a lot of us now for various reasons) I was told if nobody wants to join in Then nothing I can do. That wasn't actually my question to her but I could see straight away if she had that attitude with every solo traveller no wonder people stayed on their own. Actually quite rude. Seems obvious they want couples so they can get double fare.. It is such a shame as there are so many solo professionals now so a captive market. Opportunity missed I think. Read Less
Sail Date January 2016
This is my first cruise. However, I am very observant, have high standards for quality and am not afraid to share the info! Over-all the cruise was excellent! 1. The ship sailed a few hours late because an employee made a joke ... Read More
This is my first cruise. However, I am very observant, have high standards for quality and am not afraid to share the info! Over-all the cruise was excellent! 1. The ship sailed a few hours late because an employee made a joke about an incendiary device and as other posters mentioned the police were called etc. However, what was terrible was the way they handled it outside where people had lined up and STOOD for 3 hours. NOT ONE person ever came out and said "hey, here's what happened, here's what we're doing". Supposedly someone did, but hey, I stood for three hours and am sure I didn't miss it. It was hot. They should have wheeled out carts with drinks, ice cold cokes and water. Nada. Nothing. 2. The not so great parts of the ship that I'd avoid if I were on the cruise now, would be: The Molecular Bar. What a dud. Both the service and the bar itself. It was totally devoid of energy and charm. The main dining room (Opus). While the food was fine, the guests were a little off-putting. Half the people around us were hacking away, coughing non-stop. Not their fault I know, but I'd get a burger and sit on the top deck rather than eat in here again. We paid to upgrade to the Aqua Class and did the package for drinks which turned out to all be worth the extra money. No digging your money out every time you wanted a coke or a cocktail. Just that was worth it. The room was great. Plenty of room for toiletries. I needlessly brought the over the door shoe thing as someone suggested which wasn't needed there were so many drawers in the bathroom. Shower is the best shower I've experienced on or off ship outside of my house. Something about the water pressure. 1. Entertainment. The three diva gals were okay. But just that. They sang beautifully but the show was just lacking something. Maybe a live small band on-stage would have made it better. The variety show that is a take on Cirque du Soleil was excellent except for the costumes that the ladies who ran around in between acts wore. They were some bizarre colorful feathered numbers that only made them seem fat. Like someone just pasted outfits together from remnants. The Beatles band was awesome! Great surprise. They had various little shows, fun games etc on the ship and it seemed like people enjoyed themselves. I wish they'd add some fun "mystery" type things where you go on a treasure hunt around the ship. Also, and I know it's not that kind of ship, but it would be really fun to have some great speakers on subjects. Actually the crowd might just enjoy it. 2. Dining. We ate at almost all the restaurants that had extra fees. Though we had an upgrade package so we could dine at Blu with no upcharge each day. a. QSine. Good the first time, but really, the foods not that good other than the Persian Chicken Kabob. The hummous and baba ganoush were SO BAD I can't believe they have it on the menu. We dined with Lebanese friends who agreed. Simply awful. There are fun gimmick-y foods but over-all I wouldn't eat there again. The server, Eva was fantastic. b. Tuscan Grill. Fabulous. My favorite restaurant. The onion soup is to die for as is the mac and cheese. I usually ho-hum the mac and cheese but this was unbelievably good. What wasn't good was the pasta dish with lobster. Extremely bland and underwhelming. Don't miss the chocolate fondue!!! Holy Smokes Batman! It's a deep, murky dark chocolate pot of lascivious delights! c. Murano. Okay. Wouldn't pay to go again. My other half liked it a lot though. Just can't remember any of the food items, which says something. d. Blu. Really solid. Worth the upgrade. Fantastic servers! This is a shout out to Andrea, Nikola, Slobodan, Wayne. This team made it a fun experience every time and treated us like we were in their home. They were way more than just servers. They remembered us each morning, what we liked or didn't, had fun chatting with us. Really first class. e. Mast Bar. Favorite bar on the ship. Ricardo from Jamaica and the Indonesian bartender were so lively, fun, and positive that you couldn't help but really feel like you were on a great Caribbean escape. Great drinks too. Try the Elderflower blush. CASINO This was our least favorite part of the ship and that's saying a lot for people who go to Vegas 4 or 5 times a year! The dealers seem sad. Totally different experience from the great employees on the rest of the ship. We gave up. It was like going to the tunnel of Prozac or something. STAFF Finally, the staff was really great on the ship. We noticed that a lot of the people working on the ship were from Serbia and every one of them was great. Fun, positive, engaging. Over-all we'd do it again, in fact we're already booked on the next one for the Spring! Read Less
Sail Date December 2015
The good, the rooms were very nice, we had an outside cabin with balcony. The food was good, the buffet was average. The bar service was horrible, you just about had to wave a red flag to get attention. The Eastern European woman in the ... Read More
The good, the rooms were very nice, we had an outside cabin with balcony. The food was good, the buffet was average. The bar service was horrible, you just about had to wave a red flag to get attention. The Eastern European woman in the Gym was more interested in going on side excursions than her job in the Gym, also very rude. T he ship TV had a channel that told us to shop at the Taj in Ocho Rio Jamaica. We bought a bottle of rum cream and could not take it. It had to be shipped to the ship from the shop and we were given it last night of the cruise. We were given the wrong bottle. The ship customer service took it from us and said we would get a refund. So far I lost my bottle of rum and I have no refund. The wine is very expensive as is all the alcohol on board and a can of coke is 3 bucks. The entertainment was mostly song and dance. They were OK not great but it was about 90 percent song and dance with two short stand up comedy. Just did not care for the activity on board. They tried to make it a night club scene. Shadow dancing, high base music. If I wanted a night club I can go to Miami and hit a few. For the money it left me a bit flat. Read Less
Sail Date December 2015
This ship is incredible !! First of all it is immaculately clean, very modern with a nice flow making it easy to get around. The ship was full (3,000 guests) and yet it never felt crowded. The staff is the best in the business. Everyone ... Read More
This ship is incredible !! First of all it is immaculately clean, very modern with a nice flow making it easy to get around. The ship was full (3,000 guests) and yet it never felt crowded. The staff is the best in the business. Everyone was very welcoming and professional!! Our waiter Agra and our room attendant Sharon were very friendly and helpful. The bartenders remembered what drink we ordered and the staff in the shops remembered us from day to day. The food on the ship was great and I tried just about everything. The shows, casino, solarium, pool were great and there was always something to do if you wanted to stay busy or you could just relax by the pool and have drinks brought to you. We went to San Juan, St Thomas and St Maarten. We liked all the ports as they were all special in their own way. I can't say enough about how great the Celebrity Reflection is as far as quality of food, drinks, service and the beautiful and extremely clean ship. Read Less
Sail Date November 2015
First time cruising and hopefully not the last. The ship is magnificent the interior is of five star class as are the cabins and the food is mind blowing in the variety. The entertainment was spectacular and brilliant. Our cabin ... Read More
First time cruising and hopefully not the last. The ship is magnificent the interior is of five star class as are the cabins and the food is mind blowing in the variety. The entertainment was spectacular and brilliant. Our cabin stewards Dominador and Christian were so obliging and friendly. My husband and daughter both celebrated their birthdays whilst on board and Dominador made them both so extra special. The evening dining in the Opus restaurant was wonderful due to the obliging Maitre de Lea who always tried to make sure we had the same table and the food and staff was brilliant. The information of what was going to be on each and every day was in a professional leaflet left in our cabin each evening so we could plan what we would be doing the next day. Although this is a big ship carrying 3000 people we never felt overcrowded. Our cabin had a balcony and I spent some early mornings just watching the smooth flow of the ship on the ocean. We had a drinks package and needless to say I had some exotic cocktails. We had an .exceptional time one that I will remember for ever Read Less
Sail Date September 2015
Excellent first timers cruise from Rome for 11 nights. Embarkation was excellent and we had an early slot which gave us plenty of time to explore before everyone arrived. Acqua class was excellent with perks including free bottled water, ... Read More
Excellent first timers cruise from Rome for 11 nights. Embarkation was excellent and we had an early slot which gave us plenty of time to explore before everyone arrived. Acqua class was excellent with perks including free bottled water, access to Persian garden spa room and best of all access to speciality dining room blu. Food was excellent at all times and blu was fantastic for breakfast and dinner. We always got a table for two and food and service fantastic. Murano and quisin specialty restaurants outstanding and well worth cover charge. Lawn club mains good but service a little less than expected and only flatbread for starters. We didn't take the drinks package but signed for all to our onboard account which could be viewed each evening on screen in cabin. Drinks total for us worked out for us signifantly cheaper on the package price and we did not scrimp! Tours and transfers were overpriced and I was surpised how many people took them. Discerning cruisers booked independent tours or free lanced in ports using local transport which around the med was widely available. House bands and music excellent and variety of styles including Jazz, rock, easy listening and Dj modern and charts in range of venues to suit all. Overall excellent service and experience although tours overpriced. Read Less
Sail Date September 2015
This was our first cruise. We were somewhat skeptical about the size of the ship and whether service, food and actual space on the ship would be ok with so many passengers. But the ship never felt crowded with the possible exception of the ... Read More
This was our first cruise. We were somewhat skeptical about the size of the ship and whether service, food and actual space on the ship would be ok with so many passengers. But the ship never felt crowded with the possible exception of the pool on sea days. But the top solstice floor was a quiet retreat from the crowds round the pool. The itinerary is fabulous, and it is a dream to wake up in a different port/ country every day. We found the entertainment particularly the live bands really excellent. We like jazz and there were several groups, with excellent singers and instrumentalists. Equally the formal shows were good. The cruise director gave a very funny performance one day of different dancing styles on the boat! Since we were in a suite we ate in the Luminae most days, at least for dinner. The package came with two complimentary dinners so we went to the Tuscan Grill and the Murano. Neither came up to the standard of the Luminae, either in service or in the quality of its menu. I was glad that we hadn't paid for them. Murano in particular seemed like a French restaurant out of the 80s (their cheeses were good though!) We only did one Celebrity excursion. That was at Ephesus, and we took the one that takes you to three different sites and includes lunch. It was really excellent. It gave you a look at the countryside and three different archeological sites, lunch as a delicious buffet in a tourist complex, that was extemely fresh and well serviced. Read Less
Sail Date September 2015
This was our first cruise to celebrate our 25th wedding anniversary. The service and cleanliness of the ship was exemplary. The food excellent. First impression on boarding was a little disappointing. A we walked up the gangway, a ... Read More
This was our first cruise to celebrate our 25th wedding anniversary. The service and cleanliness of the ship was exemplary. The food excellent. First impression on boarding was a little disappointing. A we walked up the gangway, a complimentary glass of champagne was handed to us, we then had to gulp it down before entering the lift to our cabin. I feel it would have been more impressive to go the the main foyer on deck 3 for the champagne reception. Boarding felt very rushed. We did not take out a drinks package as we found them far too expensive. The main restaurant is excellent, although we found it difficult to get a table between 8 - 8.30 pm, so I would recommend booking your dining times before you cruise. This often meant that we missed some shows (although that was not a bad thing). The only criticism I have is the entertainment. I had always imagined cruise ships to have glitzy showgirls and big shows every evening, including several acts....boy was I wrong. There was a 1 hour, 1 act show at two times during the evening, most of which were pretty poor. Celebrity have there own singers and dance crew who preformed a show 3 nights during the duration of the cruise. They were very good. The cheesy cruise director and his assistant are both British and made the entertainment feel a little like Butlins or Pontins UK holiday camps (party dances, Mr and Mrs competitions etc). There was also music in the main foyer on some nights until 12pm, after this the ship felt a little lifeless, other than the disco in the Sky lounger which went on until around 2am I believe. Read Less
Sail Date August 2015
We had never been on a cruise before and wanted to see a bit of the Mediterranean easier than booking trains. I booked a first time cruise with Celebrity Reflection as I'd researched they had large rooms on a newer ship. I' ... Read More
We had never been on a cruise before and wanted to see a bit of the Mediterranean easier than booking trains. I booked a first time cruise with Celebrity Reflection as I'd researched they had large rooms on a newer ship. I' didn't know what to expect for a cruise, as I'd read come complaints about cabin sizes (from other cruise lines), but these must have been in regards to smaller ships or people used to big hotel suites, because we were extremely satisfied with our cabin. We booked concierge class, and it was very roomy, lots of place to store our stuff and luggage. The bathroom was a bonus as there were lots of storage compartments. The veranda was also super nice. The rooms must be very sound proof as we didn't hear any of the neighbors, or their toilets flushing or water running. We embarked early the first day and had the pool deck to ourselves. Of course it was super busy during the at sea days. The ship was super fantastic, as well as the staff. The one downsize though was the sale pitches daily for upgrades to dining services and/or beverage packages. We just used the main dining room and buffet area, which believe me was more than sufficient. I can't believe how much food is available during the cruise. And I really love the theme days based on the ports being visited. Our favourite foody day was when we visited Turkey. Our room attendant went out of his way to make us comfortable the entire trip. He was a big help. There was plenty of entertainment, although we only attended a couple of the bigger shows, and they were great. I wish they had some broadway type shows, but understand that is a lot of work to put together. We took advantage of some of the cruise excursions, but we did more ports as do-it-yourself tours, by researching ports ahead of time. To take advantage of Oia in Santorini, we booked the early cruise excursion, just to avoid the long lines at the trams. This worked great. We didn't even take the tram up, as our tender took us to a different location to hop on a waiting bus that drove us to Oia. Mind you the bus had to drive on crazy roads to go up the cliff, but the drivers are experienced. We did have to take the trams down, but I recommend the ship excursion to give you priority access off the ship. We booked our travel back to the Rome airport via the ship, and everything went smooth. Disembarkation was a breeze. I would totally recommend this cruise line/ship to anyone. I would love to travel with it again someday. Read Less
Sail Date August 2015
We went as family of four with two girls 14 & 16 on our first cruise with two of us very wheat intolerant. Our travel agent booked our hotel for two days in Rome and transfers. Rome fabulous. Almost happy to go home after that as it ... Read More
We went as family of four with two girls 14 & 16 on our first cruise with two of us very wheat intolerant. Our travel agent booked our hotel for two days in Rome and transfers. Rome fabulous. Almost happy to go home after that as it blew us away. Embarkation was chaotic in the tent as hot, crowded and no instructions and conflicting advice. Once inside the hall it was quick in the suite queue. From then on found everything to be organised and immaculate, with helpful and attentive staff everywhere. FOOD Only used MDU on formal nights and found the food to be so so, tables packed in and noisy. It was a huge shame that people didn't make more of an effort for formal nights and were allowed to rock up in very casual wear. Next time we won't bother attending. Luminae. We loved it as it was quiet, light decor, a view, better food and the staff, once they got to know us, really looked after us, discretely helping us to make suitable decisions re our classic alcohol beverage package. We used it for most dinners and breakfast. Ocean View. Loved this also, especially the girls because of the choice. We lived on made to order stir fries, curry, salads, carvery and sushi . The only problem was crowds, especially on sea days or time pressured days. Appreciated 24h drinks stations everywhere. Tuscan grill. Perfectly cooked meats. Had the most helpful staff re food. Great aft view for sailaways. QSine. Food average but served in quirky ways. Fun evening, especially our waitress but we all had indigestion that night. Murano. Hated it. Oppressive dining room, no view, hit by smell of old fish on walking in. Wine list had only one choice in classic package when other places had a range. Flambé at the table is v 70's and just made the dining room stink which was off putting when eating desert. Food seemed old hat and not the treat we were expecting. Too much pomp for what it was. Beverage package was classic non alcohol for girls and classic alcohol for us. Perfectly adequate as we have one or two glasses with a meal or an occasional beer and that's it. We don't bother with cocktails or spirits. This is probably why we didn't get any embarrassing moments with bar staff that others report. First few days of hard sell for premium package was annoying but it stopped. Teenage activities. Our girls avoided the X Club like the plague, put off by the teenage specimens on ship, who roamed in packs and seemed immature and only interested in romances. The nightly card with various activities with titles meant to appeal to youths, just made them wince. So, it meant we had a good family time rather than us time for the parents. Entertainment. The shows, which are not my cup of tea, were actually very good. The comedy juggler ok. If you are not an early or very late eater then you'll miss the big stuff. The singers in the central areas ranged from ok to terrible. The male jazz singer/guitarist was good. The dance competition was hilarious, the guests really made it. The trouble with acts being in the central area is that one could not get a good view due to lack of seating or even standing room. It also meant the library and hideaway were very noisy, often needlessly due to over amplified sound. Too tired for the late late shows. Too busy for other offerings. Public areas. The staff did a sterling job keeping everything clear of rubbish and towels left on loungers for too long. The open pools were small and packed, so v early or v late the best times. Night time hot tubs are great. The indoor pool was cold and unfortunately my 14 year old who dislikes crowds was too young to use it and staff really policed it. So we used the beds to read and enjoy the ambient music instead. To get an outdoor lounger on the pool deck meant setting up camp around 9am. We loved 10pm use of the running track, normally cluttered with sunbathers by day, for our daily girls walk. Shopping area not useful and amusing the first time round. Terrible art. Do they really make enough $$ to have these shops instead of useful or good value items? Gym. Happy memories of being on the treadmill looking out over shipping lanes, but that's just me. Needs more treadmills to cope with crowds. You either have to be flexible with timing or learn guests' patterns quickly which for us meant quiet times at 11am or 2pm on sea days. This is where port days came in handy. Service. Brilliant. We didn't see our butler much, but we didn't ask for much. Loved the afternoon cakes and canapés in suite. The ship's tailor altered a suit bought in Rome beautifully with a hour's notice for whatever we wanted to pay. Our cabin attendants were lovely, always enquiring of our adventures and giving advice from cold remedies to ports. Ports/Excursions. Do your homework on general port info as little comes from the ship. Everywhere was hot, around 35C. Being newbies we didn't have the courage to do our own thing on shore every time and mainly went for Celebrity excursions for the security of getting on ship on time. We also went for half days due to the heat. Ephesus was transfer only and was very enjoyable apart from the obligatory carpet making demo. Even hot and crowded with a million selfie sticks its majesty was apparent. Athens was easy to get to on the X80 bus within sight of the ship. It took 20 mins there but much longer back due to traffic so beware. Acropolis not as good as Ephesus as much scaffolding and you can't get close to the marble. Fab views and lovely trees. Get there early due to crowds. Istanbul's tram is easy to use but packed and tickets are bought from machines at the stops. First trip in we walked and it was a hot slog through not much. Nearly didn't go due to UK gov website carrying terrorism warnings, but decided to play the odds. Armed police everywhere in the tourist areas. Aya Sofya v interesting, glad we had an official guide albeit reluctantly after he hounded us. He was mad but brought it to life and pointed things out that we would have missed, for 20TL per person and he beat back the crowds. Friday being prayer day meant restricted access but after Aya Sofya and the faff of getting in was a bit underwhelming. Never forget opening our cabin curtains to the sight of the mosques poking out of the skyline at dawn and the sound of the call to prayer echoing around the city. Santorini. Hot and horrible due to sheer amount of people. We were last off the coach and our tour guide had disappeared into the numerous other groups. Wasted time trying to find our group. Only time to snap the blue domes and get back down. The stop off at the winery was unexpectedly the best bit. No queue for the cable car down at 5pm. Mykonos. Celebrity lay on a free shuttle bus to the 'town'. More pleasant than Santorini but again, very crowded and hot. Lovely windmills at the other end of the bay within easy walking distance. Some fantastic art shops. Pompeii and Vesuvius. Vesuvius was great as we had a clear day and it was blissfully cool. Waste of money for Pompeii. So hot and crowded and the guide seemed to go on and on such that most people were flagging and fed up. It wasn't until we got home that we realised she had bypassed the main display of the the bodies which is unbelievable. We loved what we called the Celebrity Salvation Tent at the end of each trip. Smiling people handing out cold towels and iced drinks on the pier, saying "welcome back". Disembarkation. We're grateful for the suite option of getting off any time, so had a leisurely breakfast in Luminae before walking off at 8:30 straight to our cases as most had gone already. We had a wonderful time and would certainly cruise Celebrity again. We are not crowd lovers but never felt we were sharing the ship with 3000 others. The staff and cleanliness make it a delight. 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Sail Date August 2015
This was a dream cruise that we had booked for my mother's 70th birthday. It was our first trip to Rome and we were looking forward to the adventure. We knew that booking at this time of year was going to be extremely hot, but it fit ... Read More
This was a dream cruise that we had booked for my mother's 70th birthday. It was our first trip to Rome and we were looking forward to the adventure. We knew that booking at this time of year was going to be extremely hot, but it fit with our schedules. Our arrival in Rome was great. Everything worked out. We used Rome Chauffeur for our ground transportation and I would highly recommend them. Cost is comparable to other limo/taxi companies. Caesar was our driver and he was very pleasant and spoke good English. We stayed in Rome for two days and did the hop on/hop off bus tour (highly recommend these tours in any city that offers them) and we visited the Vatican. Everything was great but the weather was quite unbearable. We would like to go back in the Spring or early Fall. We arrived at the port by midday on the day we were sailing and everything went smoothly. No long line ups to drop off bags or check in. It was one of the best embarkations we have experienced. The Reflection is a gorgeous, newer ship. Everything is completely updated and very fresh. We had Stateroom 6291, mid ship. It was a great location but I would recommend if you are looking for a balcony mid ship that you go one or two floors higher as the life boats did block our view and was not the nicest to look at daily. If you do choose the 6th floor try to get something aft or forward past the life boats and you will be fine. Our Stateroom was gorgeous and quite spacious for three people. The bathrooms are the nicest we have had on a cruise by far and quite spacious considering. The 14 floor dining buffet was okay but a little compact. It would have been better if they had spread the buffet throughout the entire space and had more choices. It was pretty standard cruise fare every day but all was very nice and tasty. They feature full American and English style breakfast which was a nice treat since we are British background. The main dining restaurant was amazing every night. We had anytime dining and didn't wait once for a table. All the staff were very personable, a lot of fun and polite. The food was first class which we have come to expect with Celebrity. This was our third cruise with this cruise line and they always do a fantastic job! The ports were amazing! We missed out on Mykonos because the water was too choppy for us to tender. Instead we went on to Kusadaci and stayed overnight. We didn't get out at Santorini either because we were scared off by the tendering and the the chair lift or stairs up to the island. It was too hot in all of these places to be standing around and we were also told that there were four other ships that would be in port that day. All good, we had a relaxing time on the ship. Recommendations for the ports, do not miss Toarmina in Sicily, Ephesus near Kusadaci, The Acropolis and Parthenon in Athens (take the hop on/hop off bus that has a stop right in the port parking lot - more bang for your buck) and Pompeii near Naples. On the last morning we had a pick up scheduled for 08:00am by Rome Chauffeur and we were able to just walk off the ship and grab our bags, with no issues. Again the quickest and easiest disembarkation we have experienced. We were at the Rome Airport by 08:40am which was surprising. I do think that the fare was a little pricey considering it is half the distance than going all the way into Rome. We will know better next time and there are other options. All in all it was a great trip, one that we will never forget and Celebrity was a huge part of that experience. Read Less
Sail Date July 2015
For our golden wedding we chose to take our wonderful family on a cruise. after much research we chose Celebrity Reflection for a 10 night mediterranean cruise. The family of 15 and of varying ages from 8 to 72, all thoroughly enjoyed ... Read More
For our golden wedding we chose to take our wonderful family on a cruise. after much research we chose Celebrity Reflection for a 10 night mediterranean cruise. The family of 15 and of varying ages from 8 to 72, all thoroughly enjoyed every aspect of the cruise from the moment we stepped on board. we were on deck 8 the cabins were adjoining, of which we had 8 cabins, also we adjoined the balconies, which was a great way to keep in touch with everyone. each of us did our own thing and met up for sail away, and for dinner. Celebrity staff were amazing nothing was to much trouble, which made for a memorable celebration. Read Less
Sail Date July 2015
What more can I say than 'absolutely fabulous!' The memories we will take from our wonderful Eastern Med cruise on board the Celebrity Reflection will stay with us forever. The Entertainment for my husband and I was absolutely ... Read More
What more can I say than 'absolutely fabulous!' The memories we will take from our wonderful Eastern Med cruise on board the Celebrity Reflection will stay with us forever. The Entertainment for my husband and I was absolutely fantastic and our two teenage children (aged 14 and 18) were entertained the whole holiday. The food was exceptional, the staff were so friendly and efficient, the ship was beautiful and clean and the ports we went to were wonderful. I couldn't fault Celebrity and I think if anybody did find fault then they're just nit-picking and too hard to please. Well done Celebrity! we've even booked for the same cruise next year only a week after returning from this holiday. Thank you Read Less
Sail Date July 2015
We went with our 17 yr old daughter. We shared a balcony room. The master bed was wonderful, the extra bed /couch was a bit stiff but she didn't care because she had the best trip of her life. She met tons of teens from all over the ... Read More
We went with our 17 yr old daughter. We shared a balcony room. The master bed was wonderful, the extra bed /couch was a bit stiff but she didn't care because she had the best trip of her life. She met tons of teens from all over the US and the world .Stayed out socializing , hanging out and dancing long after we went to bed. Ahhhh to be 17 again! The room was clean and tight. We were only there for sleeping . The bathroom was nice and better than we expected. The closet space needs an overhaul with shelves,better hangers, etc. The storage above the bed was super clever . Really no need for a refrigerator with liqueur and soda if your cruising. A bit of wasted space The ship was sleep and modern just the way I like things. The most stunning and esthetically lovely atrium , solarium, restaurants, elevators ..The spa was terrific we bought a 10 pass to use all the saunas, cold room and to relax. we were in there literally every day after excursions to chill out before dinner. Were not huge eaters so the Oceaniew café was fine. We watch what we eat a lot so salads for lunch and dinner with grilled chicken and eggs and toast for breakfast are okay with us and only went to 2 restaurants Qsine and Tuscan Grill Both were delicious . The regular coffee needs improvement . It was soooo very bitter so it needed an enormous amount of sugar and creamer to make it drinkable. A new coffee vendor is needed for sure The cappuccinos and lattes were very lovely , We never felt pressured to buy more . That's the ships job to make sure your have dinner plans if you want them . We always felt welcomed back from a big day sightseeing. The cold towels and waters were wonderful after a long hot day. The Gym was great and we used it 3-4 times on the 10 day cruise. The cabin hallway leading onto the gym has a slight odor but I wasn't on that level sleeping The pools were crowed but if you expect to be handed a seat when you walk out you will be surprised. We sat out on the top level and found plenty of seats you have to look a bit. The solarium is where it was at. A little Jacuzzi and a cold dip and a nap , reading and cocktail and a late dinner /snack was all I needed on the days at sea. Excursions were great . Esephus, Delos and Pompeii were amazing! I am moving to either Capri, Santorini and Mykonis Disembarking was easy . No issues whatsoever Overall a super cruise Cant wait to cruise with celebrity again Read Less
Sail Date July 2015
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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