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2 Helpful Votes
Sail Date: March 2019
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife ... Read More
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife and I wanted to try Celebrity Cruise Line since many people recommended them to us. And since we wanted to go to Mardi Gras, we booked the cruise on Celebrity that stopped in New Orleans for Mardi Gras. From the very begining, our experience was not good. First, Celebrity's website is very difficult to use when you are trying to find information related to your cruise. You almost need to have a map on how to find information on their website because it is not easy to navigate. Secondly, they are very expensive compared to other cruise lines. Their drink packages, internet packages, spa packages, etc. cost way more than you pay on other cruise lines for the same level of service, no difference of service. Their shopping stores on board are very high end and the average person can't afford to buy much of their products. Finally, from the time you get on the boat, their staff is constantly bugging you about buying one of their various packages. This goes on every day (even the last night on ship) in the buffet area or around the pool or in the various venues around the ship. It really gets annoying. Third, beware of your shore excursions. We booked a shore excursion for a Mardi Gras parade. The print out of the excursion stated that you will have a front row seat to watch the parade. What they didn't say is that they will over book the excursion and by the time we arrived, our seats were around the corner and watching the parade after it goes by seeing the back end of the floats and bands. Let's just say many of us who attend received refunds the next day. It was poorly planned, poorly executed, and very over prices for what you received. On another shore excursion, it stated it would be a three hour tour but we were back to the ship in two hours and really didn't find the excursion very interesting compared to the write up about the excursion. Next, as for the vessel, we found it to be dark and blah. The hallways are dark looking, various venues are very dark, the theater and dining rooms are dark. We were playing bingo in the venue "Celebrity Central" and several passengers asked if the lights could be turned up. The host stated that the lights are up all the way. The decor around the ship is not very appealing and does not promote a welcoming/positive feeling. The meals were nothing special. In fact, I think we found the buffet area had better food then the Opus dining room. I am stating this because, the cooks in the dining room could not cook a steak. I had steak three times in 10 days. I order it medium first time and then the next two times medium rare. All three times, my steak was well done. There were a couple times where the meat was very tough to eat and finally, they offered limited choices of meals some of which didn't make much sense. For example, lobster tail with rice. The staterooms are not very well layed out. There is limited space to store your clothing and other items. The bulk of their storage is located in over head bins above the bed. For most of us, we can reach the bins but for individuals in their late 70s or 80s, they would have a problem reaching up there. And the location is not very convenient. As for the staff, there were several that were very helpful and very friendly. First, our room steward for room 8344, Satdish was very good and very friendly. Always had our room looking inviting, clean, and comfortable. Next was the gal who greeted you on the 4th floor when entering the Opus dining room. Here name was Sofia and she was very friendly and always ensured we had our requested table ready when we arrived. Then their was our assistant waiter Tenci. He knew what we wanted before we knew that we were going to order it. He was on the ball, ensured we were well taken care of. Plus he ran circles around the waiter who had it head up were the sun does shine and should not be a waiter. Finally, our bar waiter in the Opus Dining Room, Gede was outstanding and extremely friendly. And he always ensured our order was quickly served before our meal began. All these individuals I mentioned should be promoted. Over-all, I can't say the cruise was totally bad or not enjoyable. However, I find that Celebrity is not what I expected. Celebrity is an over price cruise line whose main objective is to get you to buy, buy, buy while on the ship. If this is suppose to be an upscale cruise line, well lets just say there are much better cruise lines to consider. I would never ever recommend Celebrity to anyone even if Celebrity was the last cruise line on earth. Read Less
3 Helpful Votes
Sail Date: February 2019
The OPUS main dining room was not well organized from the taking of table orders to getting your food. Tried twice in OPUS and final cruise night was worse than first night. CAFE DE BACIO was very good. The Oceanview Cafe had lots of ... Read More
The OPUS main dining room was not well organized from the taking of table orders to getting your food. Tried twice in OPUS and final cruise night was worse than first night. CAFE DE BACIO was very good. The Oceanview Cafe had lots of great choices and themed dishes. Our cabin steward (Oki) was excellent. Smiling, pleasant and always working hard. The swimming pools were very nice and it was nice to have an adults only solarium. The pool butlers worked hard making sure used towels were gathered and fresh ones replenished. They were always looking after us to make sure that we were hydrated at all times. The unfortunate part was the timing of the late shows. After a full day of activities, bedtime was calling us. The crew was amazing, enjoying their jobs and always welcoming us wherever we went. Very windy and choppy at times that made us look like drunks on the ship and we only had the premium non-alcoholic package. A very pleasant time cruising with Celebrity Cruises and will do so in the future. Read Less
1 Helpful Vote
Sail Date: February 2019
First the positives (because there are many) The ship was clean. the crew were all friendly and polite. The ship is clean, everywhere and you never had to wait long for an elevator. To get off the ship for excursions was organized and ... Read More
First the positives (because there are many) The ship was clean. the crew were all friendly and polite. The ship is clean, everywhere and you never had to wait long for an elevator. To get off the ship for excursions was organized and easy. The food was pretty good. We ate at the Tuscan Grill for the first night and Nazareen was the person who would get us anything to drink. We saw her in the buffet every morning after and she remembered us and always smiled. She was very sweet. One thing that is a MUST on this ship is to go to Qsine restaurant. It is a specialty restaurant and you have to pay extra but it is well worth the extra price. It was the best meal we have had on any ship. Before each course there is a video/show that plays out on everyone's table and plate. Le Petit Chef catches and prepares your meal. When the video is finished, it disappears from the table and your waiter serves you with the same dish Le Petit Chef just prepared in front of you. This goes through every course and is very entertaining and great food!!! Don't miss this! We had anytime dining and always had to wait 15-30 minutes to be seated (there were 6 of us). The staff were very nice and the food was good. Joan was our stateroom steward. He was wonderful! Always greeted us when he saw us with a smile and a great attitude. Our room was always clean and everything stocked. One morning the divider on our balcony was loose and it was fixed when we returned after breakfast. Eddy the cruise director was great. You saw him everywhere. I don't think he ever stopped working. He was friendly and hilarious. He was the best cruise director we've had on any ship we've been on. The entertainment was excellent Really, the only bad thing was the Muster drill. This was the worst of any cruise line we've been on. People were jammed in the photo area shoulder to shoulder standing while we watched a couple videos (if you could see them over and around the people around you. I felt bad for people who where on their first cruise because I'm sure they weren't able to understand anything that was going on. If there were a real emergency, it would be awful. They need to have more areas for the muster drills and have fewer people. It was way too crowded! Everyone was complaining. Luckily that was at the beginning of the trip and the rest of the trip was wonderful! Read Less
2 Helpful Votes
Sail Date: January 2019
14 days had Aruba two full days. Murano (11 times) provided a great dining experience. Less children. They did have several dogs on board. One Small dog barked and barked.. Barked uncontrollable. Setting on balcony reading and barking was ... Read More
14 days had Aruba two full days. Murano (11 times) provided a great dining experience. Less children. They did have several dogs on board. One Small dog barked and barked.. Barked uncontrollable. Setting on balcony reading and barking was disturbing. Celebrity should have put dog and owner off the ship. That is actually in the write up of how they handle that situation, but I guess they did not want the press. Entertainment is subpar to Royal Caribbean. I cruise 110 days a year. This is now my 140th cruise and I have been on 22 Celebrity cruises and 77 Royal Caribbean cruises. This past year I cruised 7 days on the MSC Seaside, 8 days on the Carnival Vista, 35 on Celebrity and62 on Royal Caribbean, so I know the differences and direction cruise lines are headed to make more $$, and how they are achieving that. I have 6 more cruises booked this year, and will book at least 6 more this year. I am not booking as much in advance because of the non-refundable deposits. Read Less
3 Helpful Votes
Sail Date: January 2019
As we book our winter getaway in January we have learned from previous cruises that it's vital we choose an itinerary that goes down to the Southern Caribbean - the East/West itineraries in January may not be hot enough. This January ... Read More
As we book our winter getaway in January we have learned from previous cruises that it's vital we choose an itinerary that goes down to the Southern Caribbean - the East/West itineraries in January may not be hot enough. This January 4th 2019 Reflection was perfect - the weather was hot starting in Fort Lauderdale and continued for every island. Embarkation in Fort Lauderdale was easy - we were in Terminal #25 that is the new Celebrity terminal. We like this itinerary as it lets you relax immediately once you board with 2 sea days, then 5 ports, then a sea day, then 3 ports (Aruba Bonaire Curacao) and 2 days at sea to relax for the journey home. Celebrity is our favourite cruise line and Reflection is my favourite ship in the fleet. Celebrity provides a level of "modern luxury" that can't be matched with other cruise lines while still providing the casual atmosphere of cruising (not the country club feel of luxury lines). The entertainment on Celebrity has increased dramatically the past 2 years which makes me happy. The crew from the Captain on down to every person cleaning were amazing - always friendly, always professional and always willing to fix any issues. We always choose Celebrity Select Dinning and we make reservations in advance - we were a group of 6 so this was necessary. We arrived @ 6:30 and our table for 6 was always ready for us. Some may want more flexibility - not knowing what time they will eat everyday but that flexibility may mean you wait in line. All the food was amazing including Oceanview, MDR, Tuscan, Murano and our new favourite Lawn Grill. The food was great in Le Petit Chef but I wasn't a fan of the 3D concept - it doesn't enable tablemates to talk (must be quiet) and I felt pushed out at the end with the "goodbye" animation. This was a great cruise. I strongly recommend any 14-night itinerary - I wish Celebrity would offer more 14-night cruises. Read Less
5 Helpful Votes
Sail Date: December 2018
The crew was so unfriendly and truly looked miserable. We traveled with our 3 children (10,8 and 2), we went on this same boat 4 years ago and had a horrible time year. The boat is not maintained. All games on deck 9 are broken. The kids ... Read More
The crew was so unfriendly and truly looked miserable. We traveled with our 3 children (10,8 and 2), we went on this same boat 4 years ago and had a horrible time year. The boat is not maintained. All games on deck 9 are broken. The kids club is awful. My child said she didn’t feel well they left her sitting in the sun on the sports court for an hour with no water. Told she couldn’t go to the bathroom since she didn’t have permission to sign herself out. Was told children were not allowed in speciality restaurants. I had to get permission for each restaurant. The people on this boat were the rudest old nasty people I have ever seen. On several occasions as my family got on the elevator these old people had comments. One morning some had the nerve to say quick close the door no kids allowed. My son was pushed in the elevator by one of these old nuts. It truly is a cruise line for the 75+. I would never recommend celebrity to anyone with children. I could go on and on! The cabana service on the two sea days was a joke. They have one bartender for the ten cabanas. Don’t order food through him. It took over 1.5 hours. We ended up walking downstairs and bringing up food for the kids. In the morning I would take the stroller to the ocean view cafe and I would have two dishes and the children. Not once was I offered help. When I asked for a straw I was told I had to go to the bar. So I would have to leave three children sitting at the table to go walk to a crowded bar and wait on line for a straw. The service sucked for what you pay. There were no kids activities. Also, the milk was warm in the buffet and I mentioned it to a guy in a suit. The temp on the fridge said 39... told me it was fine. Next morning fridge was set at 35. They can get someone real sick with warm milk. No regard from the boat. My kids were bored all week and were so happy to head home today. Unless your old and crotchety .. stay away from celebrity! Read Less
10 Helpful Votes
Sail Date: December 2018
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus ... Read More
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus on efficiency came at the expense of quality- in the food, entertainment and off-shore excursions. We booked two Aqua Class rooms - one for us and one for our two children, ages 20 and 16 and sailed out of Ft. Lauderdale, FLA from December 28, 2018 to January 4, 2018. The first night, we ate at the main dining room - Opus - and the food was good given the size of the crowd. It wasn’t cuisine level but it was flavorful, on-time, well-cooked and the servers were very friendly — acknowledging everyone in our party by name. The second night we ate at the Porch Grille and had a similar experience. Third night - Sushi on 5 — good food and polite, attentive servers. We never got to really know anyone or connect with them - a loss in my view - but we had a positive experience none-the-less. After that, we ate at the OceanView Cafe and the Blu restaurant. Same experience — food that was good enough and servers that were polite and friendly - just about what expected for a ship of this size. There was a wide variety of food options — from traditional English/European fare (bangers and mash), to Indian dinner to Asian to gluten-free. Plenty of different American options as well. The biggest disappointment was the desserts. All the sugar from the sweets must have been used for the drinks which seemed entirely devoid of any alcohol whatsoever. If you are a sweet-lover, just go for the ice cream. Believe it or not, as delicious as all the pastries looked, they was utterly, completely, entirely without any taste whatsoever. On the upside, the ship attempts to create unique and fun experiences at all of its restaurants and all different types of clients. It doesn’t fail in achieving this goal. If you enjoy dressing up, you can have a wonderful time in the Opus dining room, Ensemble lounge, martini bar, etc. If you want to relax and enjoy a more Caribbean vibe, you can go to the Porch, Lawn Grille or the OceanView Cafe and have a more relaxed, low-key experience. If you like game shows, concerts and comedy acts - they have those too but don’t expect anything marvelous. Adequate is what you are more likely to get. The cocktails are quite sugary and weak (we had a Classic drinks package) as were the entertainment and shore excursions. If you enjoy a nice cocktail in the evening, your best bet is to go to the martini lounge. The poolside and restaurant cocktails are quite poor quality. We booked several excursions and I would strongly suggest people book their own off-shore experiences. If you go through Celebrity, you will pay a premium for a very mediocre experience. We were very disappointed by Costa Maya - a faux Mayan village created in the jungle especially for cruise ship patrons. The beach had been overtaken by seaweed, and, because of the high wind that day, all water actitivies had been cancelled. You got one ticket for a watery drink when it would have been more enjoyable to stay onboard and the ship to yourselves. The shops were nice but the prices were twice what you would pay anywhere else. We enjoyed the ATV rides in Cozumel, but it didn’t last very long and we were back at the ship by noon. In Grand Cayman, the 7-mile beach excursion had been oversold and a lot of people were upset about it. The staff on site were not expecting such a large group and they did not have enough chairs + umbrellas for all guests. Plus, the “transportation” - a 1950’s era school bus that everyone nicknamed the “prison bus” - got stuck in the parking lot on the way out which added 30 minutes to an already bad day, Still, we enjoyed cruising and would do it again but perhaps would consider a different cruise line than Celebrity. We would book our own excursions and would consider looking into bringing our own wine/alcohol on board. The Classic drink package and the execursions really weren’t worth the price. The entertainment, other than ABBA Night, was pretty mediocre as well. Read Less
4 Helpful Votes
Sail Date: December 2018
Parents took family.Ship is awesome! Food is excellent! Layout is great! Entertainment was fabulous, especially the comedian. Funny!!!! It would be nice if there was another outdoor pool for only adults. No nightclub, but the silent disco ... Read More
Parents took family.Ship is awesome! Food is excellent! Layout is great! Entertainment was fabulous, especially the comedian. Funny!!!! It would be nice if there was another outdoor pool for only adults. No nightclub, but the silent disco rocked!Cabin was wonderful. Clean and loved having the verandah. Food was pretty good. Service was excellent.Did not go on this ship for the ports. Mexico is not my favorite, but I do like Grand Caymen. However, it is a pain not to have a port to directly dock and get off on island. Have taken Celebrity prior and the experience was wonderful and plan on taking it again. It was nice not to have a ton of children on board. For a big ship, it did not feel crowded. Would definitely recommend to friends. Even the bar service was wonderful and quick. On other lines, it can be a hastle. Overall, great experience. Read Less
3 Helpful Votes
Sail Date: December 2018
Positives: 1) Fabulous ship – absolutely gorgeous, very comfortable, in pristine condition, and very well designed. I was so impressed with the cabins, pool areas, fitness area (great equipment and I used it every day), buffet ... Read More
Positives: 1) Fabulous ship – absolutely gorgeous, very comfortable, in pristine condition, and very well designed. I was so impressed with the cabins, pool areas, fitness area (great equipment and I used it every day), buffet set-up, theaters, shops, specialty restaurants, promenade, Nook, game room, library and more. 2) Fabulous specialty restaurants. All three we went to had great food and service. 3) Nice passengers. We encountered no obnoxious drunks, no one tried to steal my lounge chair at the pool (although there were always plenty even on this very full cruise), everyone in the elevators and somewhat narrow corridors were nice and polite, no one fought for position in line or over a table at the buffet, etc. 4) The standard non-alcoholic drink selection was reasonable. 5) The Qsine specialty restaurant deserves special recognition. It’s amazing. 6) The entertainers who came on board at one port and then performed before leaving at the next port were very good. 7) Did a great job with tendering at Grand Cayman where there is no ship pier. I watched the way Holland America handled tendering for its ship and felt sorry for their passengers who were crammed into relatively small and slow life boats that were difficult to climb into and out of. 8) Even though the ship was full for this New Year’s sailing, mostly there were no lines and it was easy to get around the ship. There were no lines at the bars and plenty of waiters were available to serve drinks by the pool. Showing up at the main dining room without a reservation was never a problem for us. Boarding and disembarking was orderly and expeditious. Good seats were always available in the theater (except for the late-night adult comedy show). While the positives greatly outweighed the negatives, there nevertheless were some negatives. Negatives: 1) Food (especially the entree’s) in the main dining room was disappointing. I’m not exaggerating when I say my local cafeteria serves food of at least equal quality. By the end of the cruise, I compensated by ordering three starters and two entrees each meal and then ate the more palatable from each group. 2) Not many smiles and some bruskness from wait staff at the main dining room and buffet. But there were notable exceptions. 3) More up-selling throughout the cruise than I wanted. I hear it’s even worse on many other cruise lines but if Celebrity wants to position itself as a luxury line, then its effort to “Sell, Sell, Sell” is inconsistent with that. 4) The dedicated live-aboard entertainment was nothing special. Also, the costumes tended to be racy and even weird. 5) An exception to Celebrity’s generally excellent handling of the crowd on-board was the persistent long line at guest relations. Also, while the staff was friendly, it frequently was not very helpful. 6) The pools were too cold and the hot tubs were always packed 7) Seems like the Disney and Carnival ships who docked in port at the same time as the Celebrity Reflection got priority when it came to docking location. 8) Celebrity’s repeat customer program is called the Captains Club. These privileges should work on all Royal Caribbean lines – but mostly don’t. 9) There is not enough room in the group fitness classroom. Also, charging for group fitness classes seems cheap to me. 10) Even though the ship was full, there were not that many teenagers on-board. Certainly, there were not as many as the Celebrity booking agent said we could expect on a New Year’s cruise. Also, the teen program is way too limited. 11) All the best reservation times for the specialty restaurants were taken well before boarding. This was true despite the fact that there were always many empty tables in each of the three excellent specialty restaurants we tried. Read Less
2 Helpful Votes
Sail Date: December 2018
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. ... Read More
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. The ship was clean and well maintained which is hard when doing seven day Caribbean sailings. The crew was super friendly although not as polished as some crew. But we had a wonderful time and looking forward to our next sailing. Eddy the cruise director did a great job and his talks about his experiences over the years were well done. The production shows are a must see for everyone. The individual shows such as comedians, singers, bands, etc were also very good. Hard to find any faults with the entertainment. Our Aqua class cabin was quiet, clean comfortable. Clive, the cabin attendant was attentive and always knew when to get in and clean before we got back. The iced tea in the afternoon was appreciated and delicious. On Christmas morning we had a gingerbread village that was set up for the holiday. A beautiful display for pictures. Later in the day the officers gave a concert of Christmas carols which was wonderful and a nice surprise. Definitely got even the grinches into the holiday spirit. Overall a great week and a fun way to spend a holiday. This will not be our last holiday cruise. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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