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5 Helpful Votes
Sail Date: July 2019
Celebrity Line is a top notch cruise experience. From the time one embarks the ship to the time you disembark things go smoothly. The dining venues are wonderful, and although we were Aqua class and ate in Blu most nights, I ... Read More
Celebrity Line is a top notch cruise experience. From the time one embarks the ship to the time you disembark things go smoothly. The dining venues are wonderful, and although we were Aqua class and ate in Blu most nights, I wouldn't hesitate to eat in other restaurants. Qsine was a special treat! The buffet was always well stocked and the quality was excellent. Mast Grill hamburgers can't be beaten! The staff on Celebrity Reflection are wonderful and attend to your every need...extra hangers - no problem; more chocolates at night - they will be there. Nothing was too much. My only criticism would be for the one tour that we booked with Celebrity. The guide was uninformed about our destination (Sigtuna), and did not provide us with a quality excursion. She was well informed about the second part of the day (Stockholm), but managed to run ahead of the group in her panic to get back to the bus. While we thoroughly enjoyed the actual places that day, we were extremely disappointed in the guide. Celebrity needs to ensure that the companies that are contracted to do tours are informed. All tours that we booked off the ship were excellent. I would expect the same of Celebrity. Regardless of the above criticism, this was a dream trip, and Celebrity made that happen. Thank you. Read Less
6 Helpful Votes
Sail Date: July 2019
I chose this cruise because several of our friends cruise Celebrity regularly and speak highly of it. This is my first cruise on this line. We usually book on Seabourn, but this ship had the itinerary we wanted at the time we were ... Read More
I chose this cruise because several of our friends cruise Celebrity regularly and speak highly of it. This is my first cruise on this line. We usually book on Seabourn, but this ship had the itinerary we wanted at the time we were available to go, so we choose this cruise. One of my biggest gripes is the way they manage their suite class cabins. Other lines allow only three people per room, max. However, Celebrity has bunk beds in some of the rooms and a fold out sofa. So I assume you can pack the whole family (kids fares are deeply discounted) into a small suite and then you have access to Luminae, a restaurant exclusive to suite travelers. The kids carry on, some toddlers scream, and the parents often do nothing to quiet them. Misbehaving children have been a real problem for me on this cruise. So much so, I would not book again on Celebrity. Also, we bought the premium beverage package. If you drink spirits, premium spirits are available at most bars and restaurants, but I am a wine drinker. The wines I paid for with my premium beverage package are not available at most bars. If you give them advance notice, they will make an effort to accommodate you, but why should I have to bother with that? Some of the servers do not seem well oriented to the different types of wine. I ordered an after dinner glass of Zinfandel, which is what I had been drinking at dinner, at the bar. They brought me white Zinfandel. I tried to explain to the young waiter that there was a difference, but he never really got the message. So they are happy to sell you a premium beverage package, but you are likely going to be served white Zinfandel. There is a significant wait to get into Luminae, unless you go very early or very late. Most of the food is frozen, especially the seafood. I guess with this many people to feed, there is no way to do everything fresh. I understand it, but it is disappointing, none the less. Read Less
7 Helpful Votes
Sail Date: June 2019
As regular Celebrity cruisers, this was our first time on the Reflection and loved it! After having booked a year in advance, as prices went down we upgraded from concierge mid ship to AQ forward if only to get to eat in Blu (more about ... Read More
As regular Celebrity cruisers, this was our first time on the Reflection and loved it! After having booked a year in advance, as prices went down we upgraded from concierge mid ship to AQ forward if only to get to eat in Blu (more about that later). A brief rundown of things that are important to us. Dining We chose AQ for Blu which we have dined in on other ships. Our first night dining in Blu our group of 4 were seated in the front section and found the waiter a bit too high energy and the sommelier terrible. After that first night, we asked to sit in the back which is more quiet and we lucked out with Ivis our waitress and Madelina, our sommelier who were outstanding, warm and professional! Each dinner was terrific but we chose to eat at the buffet for breakfast a couple of times as the Blu breakfast menu really needs to change as it gets very boring. It's time to switch Blu breakfast up Celebrity! And its also time to improve desserts!! On our first night we took advantage of a Murano discount and had a fabulous meal. We also had the seafood tower at the Porch for lunch on our first day at sea (good thing as there were not other days at sea that were warm enough) We decided if AQ, on subsequent cruises is too expensive, we will choose a better cabin location and eat more in the speciality restaurants. Thanks to all staff who were always helpful in Gluten Free dining options for my husband and sister in law. They can however do a much better job in GF bread quality considering the huge choices available now. Entertainment and Activities The overall energy of this particular sailing was phenomenal. Guiseppe, the cruise director was by far the best cruise director we have ever had in any of our 12 cruises on Celebrity or any other ship. Having many of the ship "parties" in the central foyer resulted in a lot of participation including a few silent discos and an amazing Abba Sing A Long on the night we sailed away from Stockholm. Imagine 3 levels of the grand foyer all signing along, it was a blast. As far as the other entertainment, the Broadway selection was great, one of the comedians was fabulous and the other entertainment was eh. The bars had boring singers and Celebrity needs to step that up a bit. Bars and Café Bacio Clearly they are short staffed at the Martini Bar which, as usual was packed and often hard to find staff. As days at sea were pretty windy and cool, we stayed in the solarium for two days and found staff non existent and often no one around to take orders or clean up dirty dishes. Café Bacio had only two staff, one a hard working man and one a young woman who was downright rude when she made two mistakes (like forgetting one person's order) and rather than saying sorry, she decided to suggest it was our fault. Mmmm. But the coffee there is fantastic and we took lattes from there in the mornings for Blu as it was better. Ports This was a Baltic cruise which had a fantastic itinerary. I will not get into the details as these can be found on the Baltic boards but a few things. Avoid the Strommers Hop On Hop Off Bus at the Copenhagen port!!! They are the only HOHO at the port and run a terrible operation. Hope enough people complain to Celebrity. Not only were they not prepared for the masses, one bus broke down before it even left, then when our bus finally left, we were then told we needed to changes buses at the first stop. Well after at least 45 minutes, another bus showed up. This after we say 5!! other HOHO buses from another company come and go. Plan ahead and book any private tours. We used TJ in St Petersburg who were terrific and if you choose not to go into Berlin (we went 3 days early to spend time there) the local port is lovely and no need to go to Rostock. We found that Celebrity should have allowed full days to get the experience at each port as we felt rushed. Loved our cruise, no regrets, but next time we are in Europe, we will do it by land. Read Less
5 Helpful Votes
Sail Date: June 2019
The Reflection is a solidly-appointed, comfortable ship. It carries on the Celebrity tradition of quality service with professional and polite staffing. The cabin, at 194 sq ft was sufficiently large and comfortable. Dining is ... Read More
The Reflection is a solidly-appointed, comfortable ship. It carries on the Celebrity tradition of quality service with professional and polite staffing. The cabin, at 194 sq ft was sufficiently large and comfortable. Dining is always a plus on Celebrity, and was again. The entertainment was fair to good; nothing special, really. The ports of the Baltic are very enticing, BUT; each port had 5-6-7 cruise ships in at one time. So, for 'premier stops' like St Petersburg, with everyone wanting to see the Peterhof Palace and the Hermitage, 'seeing' anything becomes a 'hit or miss' affair. Picture touring the rooms of these aforementioned places like taking a tour whilst moving around in a Rugby scrum! The crowds are UNBELIEVABLE. You get moved along from room to room on a 'timer' in the Peterhof. In the Hermitage we couldn't even GET INTO the room housing the Rembrandts! Also, I do not understand WHY people who are wheelchair-bound insist on coming on these types of cruises; there is NO handicapped accessibility to any of these places. I saw a man taken out of his wheelchair and was CARRIED UPSTAIRS while his wife CARRIED HIS WHEELCHAIR up the stairs. And how they maneuvered through these massive crowds is beyond me. CHOOSE A DIFFERENT ITINERARY! But the real 'ugly' in the title belongs to Celebrity itself. We used a travel agent and they bought a coordinated package for us including flights, the pre-cruise hotel, and transfers from/to the Amsterdam airport and into/out of the hotel. Well, we, two senior citizens, were to be met at the airport and to be transported to the hotel; well, NO ONE MET US. It was 90*, we had a total of 4 suitcases, and there was NO ONE to meet us OR to provide ANY guidance/help. We had to SEARCH the airport to scramble to get ANY transportation to the hotel. Then, as we had read many reviews of the high-cost and slow-performing internet on Celebrity, we decided to NOT make use of this service. BUT, as we HAD purchased our airline tickets through Celebrity we asked them to 'confirm us/check us in' with our homeward-bound flights---and all we were told was 'just buy one hour of internet time and do it yourselves'; I mean, REALLY?! THIS is 'end-to-end coordinated service'? And then, there was another scrum when the truck containing the departing passengers' luggage arrived AT THE SAME TIME as the busses w/the passengers--although the trucks had left TWO HOURS BEFORE the busses did! So, another 'scrum' took place as everyone scrambled to find their luggage. And THIS scrum was all courtesy of Celebrity. We have (HAD!) traveled with Celebrity several times over the past several years, but I think that this trip, overall, has made Celebrity 'persona non grata' with us going forward! Read Less
12 Helpful Votes
Sail Date: June 2019
This was our 13th cruise and third with Celebrity. We sailed on Equinox in 2016 and Silhouette in 2013. Lately we sailed on Oceania and Azamara, and it was interesting to see how it would be to go from Oceania back to Celebrity. So ... Read More
This was our 13th cruise and third with Celebrity. We sailed on Equinox in 2016 and Silhouette in 2013. Lately we sailed on Oceania and Azamara, and it was interesting to see how it would be to go from Oceania back to Celebrity. So first, is Celebrity going down the hill as many posters claim? In our opinion, the answer is NO. We actually have seen some things improved compared to our previous Celebrity sailings, I will go into more details later. Second, can you go back from Oceania to Celebrity? The answer is YES, as long as you come with proper expectations. Don't expect service and food similar to Oceania - they are in a different league. But you can still have a very enjoyable experience on Celebrity. Now to some details. Entertainment: very good most of the time, beats Oceania hands down. The ship is very alive in the evening, the shows are very professional and evening activities are very attractive. We were especially impressed with guest entertainers, the productions shows were just okay. Buffet: We liked the buffet very much. Huge selection and pretty good quality most of the tiime. It is nowhere close Oceania, but it's pretty similar to a decent buffet on land. Not a gourmet food, but good overall. And many new items daily which is also not what I remember from the Equinox. Very crowded on sea days, finding a table was a real challenge. MDR was a bit disappointing. I wouldn't call it bad, just not inspiring. Presentation is good, the taste so so, with few exceptions. Deserts are amazing, probably among the best we had on any ship. We also liked the fact that buffet is open long hours, unlike Oceania and Azamara where after 10pm there is nothing to eat except room service. Service: good overall, considering the amount of passenger and crew passengers ratio. The wait for coffee can still be long, but they are trying their best. Just take it with patience and smile and don't expect the service to match Oceania. The staff is very friendly and helpful. Excursions: expensive as usual, but very well organized most of the time, with few exceptions. Mostly very good guides, and the groups were fairly small on most occasions (around 20-30 people). Daily activities: a bit disappointing. We were missing the art seminars and guest lectures that we had on Oceania, Azamara and Cunard. I was surprised to see the art gallery shrinking in size by more than half. Internet: It was pathetic and miserable on our previous Celebrity cruises. I could see some improvement on this cruise when most people were in port. In the evening when people are on board, it is still pathetic (speedtest shows less than 0.5 mbps). Getting off and on the ship was not an issue most of the time, while still longer than Oceania or Azamara. Room is fine. No issues. Bed ok. Bedding pretty basic. Room attendant not very good. We have to ask for everything starting from extra towels and bathrobes, soap and shampoo. We noticed a relatively high number of children, teenagers and young couples. Also overall demographics is very different from what we have seen on previous cruises. Could be related to the fact that they dropped the prices by 40% few weeks before the cruise. Overall we were impressed with Celebrity and would return, given the right itinerary and price. At the end of the day Celebrity provides a good overall package with decent value. But it's not Oceania. Just don't expect a Honda to be a Mercedes.  Read Less
1 Helpful Vote
Sail Date: June 2019
This cruise offered many ports we had not yet visited. Three cities in Ireland plus Liverpool (I am a big Beatles fan), Dover, Le Havre, Bruges and Amsterdam. Plus we got a great deal which included free drink package, free internet, paid ... Read More
This cruise offered many ports we had not yet visited. Three cities in Ireland plus Liverpool (I am a big Beatles fan), Dover, Le Havre, Bruges and Amsterdam. Plus we got a great deal which included free drink package, free internet, paid gratuities and $300 in onboard credit. On the plus side the drink package covered all drinks (which I only learned on the third day when an attendant mentioned it to me). On the negative side, the free internet only applied to one device. Embarkation was reasonably quick, but no paperwork provided now - hence my ignorance of my beverage package. My luggage never showed, I called twice and got put on hold and disconnected once, then told I would get a call back - I didn't. Finally went down to the desk and there it was. They said it didn't have a name tag - but it did have the room number luggage tag they provide, so not sure why they could not deliver it. Also discovered they have a new do-it-yourself system for scanning your sea pass when leaving and returning. First time I nearly walked off the ship without scanning as no one asked for my sea pass. Again some paperwork when signing in might have been nice for learning this fact. Our cabin was adequate but nothing special. We had a balcony that was slightly higher than the lifeboats. Storage space was ample and we got great service from our attendant Dina. We ate in the MDR the first two nights, then went to the Oceanview Cafe the rest of the time. We had anytime seating and requested table for two. We got that but it was sandwiched between several other tables for two so you might as well be eating at the large round tables. We checked the menus every night but did not see anything that would tempt us back to the MDR. The wait staff and wine steward were all very good when we were there. The food in the Café was very good with many options. The bartender always greeted us with our beverage of choice when we entered the room. We did not use any of the restaurants. We did make the theater almost every night. The ship orchestra was quite good and the cast was adequate. I didn't care much for the Celebrity shows Euphoria and Elysium. The singing was good but the plot/story line was thin/nonexistent. The guest stars were all quite good. A magician Mathew McGurk who did primarily card tricks while his wife joined to do some aerial stunts. A sax player/singer Hayden Smith who also had his wife (Alexa Jayne) join the show to sing. Both had quality voices. Mark O'Malley was another fine vocalist as was Helen Wilding. The flyboys are a grown boy band who sing boogie woogie style and do it well. We had seen them before on a prior cruise. Our favorite was Kyle Espin a Scottish piano player ala Jerry Lee Lewis. Tremendous self-taught talent. Dublin is a grand city with lots to see. We used a Hop On Hop Off bus which unfortunately did not have a working microphone. Belfast is still a very divided city to my surprise. They may no longer kill each other but there is no love between them still. We took a Giants Causeway Tour with Odyssey Coach Tours. Really wonderful tour. In Liverpool we took a half day Beatles and Sightseeing Walking tour through Brilliant Liverpool Tours. Our guide was quite knowledgeable and entertaining and we got to go inside the Cavern Club. Spent the rest of the day on our own. Next Stop was Cobh for 2 days. First day we walked around on our own and the second day we took a Cork and Blarney Castle Tour with Railtours of Ireland. Blarney Castle was fine, but we skipped waiting 2 hours to kiss the Blarney Stone. The gardens are very nice. We could have skipped the Cobh Heritage center portion of the tour. Must have been a school outing as there were a lot of loud teenagers roaming the place. We used our onboard credit to take a Celebrity excursion from Dover to Cantebury and Leeds Castle. Both were quite impressive. Le Havre was another 2 day stop and was the jumping point for Paris and D-Day tours but we have seen Paris many times and did not want to spend 5 hours on a train (roundtrip). So we booked a train ride to Honfleur through Bee LeHavre, a pretty little city an hour away from Le Havre where some Impressionists painted. The second day we walked around Le Havre - which did not take long. Our final port before disembarking in Amsterdam was Bruges (reachable by bus ticket). We just did a self guided tour there. Very pretty town, but it was very hot the day we were there. We did have 2 sea days and found sufficient activities to keep us busy. The temperatures were in the mid 50s in the British Isles so pool did not get much use. Fitness Center was adequate and we never had to wait for equipment. We made the mistake of paying for a wine tasting that was oversold and poorly organized. They set up six different stations but the stewards were too busy pouring to be able to tell each individual much about what we were sampling. Disembarking was smooth - we had to catch an early flight so handled our own luggage and were in a cab within 30 minutes. Read Less
6 Helpful Votes
Sail Date: June 2019
We are Celebrity Aqua Class loyalists and chose this 12 night, 8 port cruise because it ticked off many new places on our bucket list. The overall Celebrity experience was exactly what we value and expect: an overall classy product, very ... Read More
We are Celebrity Aqua Class loyalists and chose this 12 night, 8 port cruise because it ticked off many new places on our bucket list. The overall Celebrity experience was exactly what we value and expect: an overall classy product, very well-maintained ship, exceptional dining experience in Blu, and generally attentive service throughout the ship. However, the itinerary that sounded so great on paper translated into an EXHAUSTING vacation with too few sea days sprinkled-in to even begin recovery onboard. Lesson learned. We arrived in DUBLIN on the morning of Jun 13th, which gave us a full day and night to explore the city before boarding the ship on the 14th. Embarkation was easy and efficient, and we gained access to our stateroom by mid-afternoon. Since we didn't sail until 8 pm on the 15th, we could have continued sightseeing but just didn't feel compelled to do so. Generally speaking, we found Dublin disappointing - not enough of interest to do or see, and a bit 'sad' overall. Weather was cool and misty, which didn't help. In BELFAST, we did the ship's Game of Thrones excursion to Winterfell, and found the trip entertaining, informative and quite memorable! The Celebrity tour guide was quite good, and the Winterfell personnel (who guided us through all of the onsite activities) were all former extras in the series who shared great insights to what went on both in front of and behind the camera. Highlights: an archery competition, mock sword fights, great scenery, and a chance to meet 2 of the Dire-wolves in person. We felt the port in LIVERPOOL was close enough to the 'action' to self-tour. We walked to the Cavern Club, good shopping, and a casual fish 'n chips eatery near the water. This actually turned out to be one of our more favorite stops, maybe because we could do it independently and at our own speed. Next up was the port of COBH/CORK, where we docked overnight for 2 full days of sightseeing. The first day, we took the commuter train from Cobh to Cork (very easy - station is adjacent to the dock) and self-toured the city for a couple of hours. The English Market (especially O'Flynn's gourmet sausage sandwich) was the highlight. Besides shopping, there isn't much there. We took an 8 hr Celebrity excursion to Kinsale and Blarney Castle on the 2nd day. Our time in Kinsale, where there are some cute shops but too many tourists, was too short - and we were running to the bus after about an hour there. The tour included lunch at a hotel outside of Cork ... this facility was very nice (tho not quaint or interesting in any way), and we had a surprisingly tasty lunch complete with Irish music and dancers. It left us feeling like we had attended a very restrained Irish wedding reception. This was followed by a bus ride to see Cork 'highlights' (completely unnecessary) and finally a lengthy stop at Blarney Castle and Woolen Mills. Underwhelming. Finally, we enjoyed a restful (and sunny!) sea day on the 20th. This would be a good time to point out that at no time on this trip did we feel we were actually 'sailing', since the distance between ports was always nominal and the captain maintained a very slow, steady speed. We did, however, have 1 or 2 (depending on who you talked to) medical evacuations while at sea. We arrived to DOVER early on Friday and were docked there from 7 am to 7 pm. Some passengers opted for excursions near to port, but we (and at least 25 busloads of people) headed into LONDON. Big mistake! We rode an hour before picking up our tour guide at a rest stop, then another 1.5+ hours before getting into London. The sheer number of tourists, cars, buses, demonstrators, and road closures made it near-impossible to get around the city or enjoy the sights. After several grueling hours in city traffic, we were deposited near the London Eye for a 'find it on your own' fast food lunch and toilet break. Friends on another bus weren't as lucky --- demonstrators sat down in the road just ahead of their bus, causing them to do a u-turn on a bridge(!), and taking so much time away from their tour that they never got lunch at all! I guess our tour guide was fed up too ... he exited the bus in London, and avoided the 3 hour trip back to the ship entirely. Note to Celebrity: consider providing a 'boxed lunch' on these very long excursions and require that the tour guide actually start and end the tour with the group. Next stop LE HAVRE for an overnight. On day 1, we did a 10 hour private, small group tour of NORMANDY with Overlord Tours. We saw Omaha Beach, Utah Beach, the American cemetery, and the town of Saint-Marie-Eglise. Overall, this was a long but fantastic day and our tour guide was amazing in his depth of knowledge and ability to transport us back in time to D-Day. We HIGHLY recommend this tour operator, and their representative, Thomas. On Day 2, we took a Celebrity excursion to PARIS and had a gourmet lunch and city tour aboard the Paris Bustronome, with 2 hours of free time after lunch to stroll/shop the Champs Elysees. The bus ride to/from Paris was long (2.5 hours each way even on a Sunday) but the tour guide was very entertaining. We thoroughly enjoyed this whole experience (except for inadequate a/c on the lunch Bus) and believe anyone who complained to Celebrity that they didn't enjoy the food or wine had clearly not done their homework - the menu was posted on the Bustronome website since April 1st and was done to perfection. After another sea day (where we absolutely crawled to our next stop), we arrived in the port serving BRUGES. We had pre-arranged a taxi with friends to take us into town, an easy and cost-effective way to get there and self-tour. We enjoyed walking this charming little town, chocolate shopping, and an outdoor cafe, especially before the crowds arrived around midday. Disembarkation in AMSTERDAM was crowded but fairly efficient. We walked to Central Station, bought a 3-day Amsterdam & Region Travel ticket (highly recommend this as it allows easy, unlimited travel on trams, buses, and metro), and proceeded to enjoy our 3 additional days in AMS touring the city, and visiting Zaanse Schans, Volendam, and Marken. The Heineken Experience was very well done and getting around in this city is a joy. Loved it. A few words about our shipboard experience. - BLU Restaurant has never disappointed us. We had exceptional service (thank you Mario and Raj), lovely meals, and entertaining dinner conversations with new friends. - At age 7, the Reflection is still a remarkably lovely ship. This was our 3rd sailing on her, and all of her public rooms and our stateroom, were in excellent repair. - The Martini Bar and Sky Lounge personnel need to take it up a notch - a BIG notch. Uncharacteristically, we found the service in these venues to be inattentive, disengaged, and terribly disappointing. Fortunately, we found better bar staff in the Passport Bar who were interested in knowing our preferences and anticipating our needs. - The Casino is sadly very 'tight' on this ship, even though our long port stays kept it closed for most of the trip. - Evening entertainment was uninspired. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise because of the itinerary and it did not disappoint. Quite the selection of interesting ports and activities. I've been fortunate enough to have been on over 10 cruises and the cafe on this ship is the best by ... Read More
We chose this cruise because of the itinerary and it did not disappoint. Quite the selection of interesting ports and activities. I've been fortunate enough to have been on over 10 cruises and the cafe on this ship is the best by far......both in terms of variety and quality. We found the entertainment in the other hand to be somewhat limited. The staff was AMAZINGLY friendly and helpful throughout the duration of the cruise. We ate in Murano (very nice) and Tuscan Grille...nice enough. We had access to Luminae which, while the food was of high quality the choices were more limited than I recall on other ships and I think they were short on staff, service was consistently slower than in other restaurants. We had 1 meal in BLU, which was much busier then we ever saw Luminae. The BIG disappointment (really the only disappointment) was Qsine. The format has been changed...now Le Petite Chef. Previously it was a truly unique "foodie" experience . Now its a bit gimmicky and ....juvenile. The service remains excellent and the food good but if you liked the "old Qsine" you will be very disappointed. All in all it was a great ship and cruise. I'd like to cruise on this ship on a warm weather destination to be able to take full advantage of all the unique outside venues. And I'd even do this exact itinerary again......which I've never said before. Read Less
3 Helpful Votes
Sail Date: June 2019
We chose this cruise for it's itinerary and it 's departure port. We did back to back from Dublin to Norway and eventually to Iceland. The embarkation process was a nightmare for most travelers. The Muster Drill was rediculous ... Read More
We chose this cruise for it's itinerary and it 's departure port. We did back to back from Dublin to Norway and eventually to Iceland. The embarkation process was a nightmare for most travelers. The Muster Drill was rediculous with a stupid film that was shown and not visible to most and useless at best. So much for safety at sea.Cabin was fine. Always clean and tidy.Needs better storage as drawers were non existent We were concierge class and as always,the snacks were the pits. The entertainment was not great . The onboacrd entertainers were just OK. Some of the other acts could be replaced with better. Sit on an end so that you can escape if necessary. Odds at blackjack were too much in the houses favor. Food and service were fine. The presentation was nice and the chef did well in using what was inexpensive stuff and making it taste great. Seating at the buffet was difficult particularly on sea days.Dining room staff was really on their game and well trained. All other crew were most helpful and very pleasant. Read Less
15 Helpful Votes
Sail Date: June 2019
What a Fantastic Trip!! Our trip began in Tallahassee, Florida on May 29th as we drove to Atlanta for our Delta flight to Dublin. On this trip we used ChoiceAir through Celebrity Cruises to acquire our flights. We found several ... Read More
What a Fantastic Trip!! Our trip began in Tallahassee, Florida on May 29th as we drove to Atlanta for our Delta flight to Dublin. On this trip we used ChoiceAir through Celebrity Cruises to acquire our flights. We found several advantages in using ChoiceAir: excellent prices; ability to choose the flights; and, additional cost protection if you experience flight delays. We just told the ChoiceAir agent the Delta flights we wanted and once the purchase process was complete, we just went to the Delta site and selected our seats and provided additional personal information. We will definitely use ChoiceAir in the future. We chose to park at the Atlanta Airport and used the shuttle to transfer (5 minutes) from the International Park and Ride Garage to the International Terminal. We departed Atlanta at 9:40 p.m. and arrived in Dublin at 10:45 a.m. the following morning. Clearing immigration In Ireland took 30 minutes as there was a queue of approximately 300 people, but the line moved quickly. Expect questions about the purpose of your trip and what you will be doing in Ireland. Pre-cruise: Four Days in Dublin in order to experience Dublin, we arrived four-days prior to the cruise. For convenience, we took a taxi (25 euros) to our hotel, the Hilton Garden Inn at 1 Custom House Quay. The cost for a four-night stay was 892 euros which included a full Irish buffet breakfast every morning. After checking in at the hotel, we walked around for a couple of hours in downtown Dublin to get our bearings. We checked for the nearest Laus (light rail) stop which was out the hotel’s back door, visited the main office for Elegant Tours to check on our two pre-booked tours for the next two days, and walked around the Temple Bar area. The hotel was conveniently located on the north side of the River Liffey and a 10 minute walk to O’Connell Street (the main north/south route) in downtown Dublin. I highly recommend the hotel. We found Dublin to be a very walkable city with a very active downtown during the day and in the evenings. There were always a lot of people out enjoying the many things that Dublin has to offer. We found it to be a safe and a fun city to visit. On Friday, May 31st (57 degrees and light rain), we toured with Elegant Small Group Tours (maximum of 25 passengers) to the Cliff of Mohrs. The cost for the tour was 85 euro per person. We were picked up at 7:30 a.m. at the Westin Hotel (a 12 minute walk from our hotel). The 12-hour tour included stops at King John’s Castle, a coastal ride along the Wild Atlantic Drive, a visit to Doolin Village, and a tour of the Cliffs of Moher. Our driver recommended a hour-long ferry ride (20 euros per person) to view the Cliffs from sea level to get a better view. Unfortunately, it was raining with a diminished view at the cliffs and the seas were rough resulting in a number of passengers getting sea sick. Unless the weather is clear and the seas are calm, I would not recommend the ferry ride. The highlight of the visit to the Cliffs was lunch in Fitz’s Pub in the Dollin Hotel. The seafood chowder and the fish potpie was excellent! We also enjoyed our visit to King John’s Castle in Limerick. The tour was self-guided and the view of the city from the armory tower was great! The Irish countryside is really beautiful and you really do see 50 shades of green. After a long day, we had dinner at Eddie Rockets on the River Liffey across from our hotel - a great place for burgers and wings. On Saturday, June 1st (58 degrees and sunny), we went on a 12-hour Elegant Small Group Tour to Giant’s Causeway. This tour included a stop in Belfast and a tour of Giant’s Causeway. In Belfast we took the Black Cab tour - this was included in the cost of the tour. The Black Cab tour took you to the wall that divides the two communities and explained the history of the “Troubles” in Northern Ireland. The visit to the Giant’s Causeway (UNESCO World Heritage Site) was excellent! The Causeway is a distinctive volcanic and geological formation. We enjoyed the commentary provided by our driver and really loved the drive through the Irish countryside. We were very pleased with Elegant’s small group tours and highly recommend their tours. On Sunday, June 2nd, (60 degrees and sunny), we toured downtown Dublin using Do Dublin’s Bus Tours (the Hop-On Hop Off - Green Bus). Two senior two-day passes cost $54.92. The buses departed at 9:00 a.m. from stop 1 on north O’Connell Street. I recommend walking to stop 1 at 9:00 a.m. to get the best seats in the top level of the bus. We rode the entire circuit and enjoyed the driver’s commentary on the numerous sites and history of the city. Stop 5 was outside of our hotel. In the afternoon, we toured the Dublin Castle, Christ Church Cathedral, and St. Patrick’s Cathedral. The architecture in all of these magnificent structures was amazing! All had an entry fee of less than 10 euros. We concluded our day of touring with an excellent early dinner at the Kingfisher Restaurant (fish and chips) on Parnell Street. Celebrity Reflection First of all, make sure to print the Celebrity Guest Ticket Booklet when you check in online for the cruise as it has detailed directions to the Dublin pier. On Monday, June 3rd, we took a cab to the pier to board the Celebrity Reflection. We had been assigned a boarding time of 11:30 a.m. In Dublin, check-in is not adjacent to the ship since the ship is docked in an active commercial port. We arrived around 11:00 a.m., but I would recommend arriving around 10:30 a.m. Embarkation was efficient, except that after checking-in you are directed to take a seat and wait until your number is called to board the shuttle. Unfortunately, the wait for us was more than an hour for the shuttle to take us to the ship. The Reflection is a beautiful ship and was clean and well-maintained. We stayed in cabin 7193, a veranda room. The room was well maintained and outstanding cabin service was provided by our Cabin Attendant (Diardra)! She was very friendly and was always asking if we needed anything. We also received excellent service from Zora and Benji in the Cafe al Bacio on Deck Five. The food in the Main Dining Room was good and the service was excellent (Joaquim - Waiter, Srdan - Asst. Waiter). We usually had breakfast in the Oceanview Cafe and we really enjoyed the made-to-order omelettes, the fresh fruit (especially the sliced oranges), and the daily featured danish and breakfast bread station. The walnut, cinnamon breakfast bread was delicious!! We did purchase the four-night speciality dinning plan for $149 per person. We had dinner at the Lawn Club Grill two of the nights; as usual, it was outstanding and I highly recommend this restaurant. What could be better, great food, great service and the cool evening air of Ireland and Iceland! We also had dinner one night in the Tuscan Grill; the service and the food did not disappoint! The fourth night we had dinner in Murano, a French restaurant, and the food and service were outstanding. The entertainment on the ship was good and we enjoyed several shows. The highlight was the last night in Dublin, where a Celtic band and dance group performed Irish music and dancing in the Grand Foyer. Disembarkation in Dublin was very efficient and began around 6:30 a.m. on Friday, June 14th, with passengers carrying their own luggage. Since we had a 12:20 p.m. flight (which originally was an 11:00 a.m. flight) we decided to stay another night in Dublin and fly home on Saturday. We departed the ship around 9:00 a.m. and took the bus transfer provided by the cruise line to the airport as we had booked the Crown Plaza near the airport (1.5 miles). There are limited taxis available near the ship and there was a long line waiting for taxis when we left the ship. If we had to do it again, we would do the express departure (carry your own luggage), take a taxi from the pier to the airport, and fly home the same day, especially if your flight is after 12 noon. Delta recommends that you arrive at least 4 hours before your flight time for international flights from Dublin due to the US Customs and Immigration clearance prior to boarding. Several sources recommend that you arrive more than three hours before international flights since there are a lot of international flights leaving around noon and the airport gets congested. A Delta agent at the airport told us to allow at least 2 hours just to clear the U.S. Security and U.S. Customs and Immigration. Most international flights, including Delta, leave from Terminal 2. We caught the 6:00 a.m. free hotel bus to the airport and at this early hour it took us approximately one hour to get to the gate with virtually no waiting in line. We are a member of the Global Traveler Program and this expedited our processing time in U.S. Customs and Immigration as there are separated kiosks for Global Travel members. This allowed us to clear U. S. Immigration in just a few minutes,. The check-in procedure was also different from the U.S. as we went to a kiosk to get our boarding pass, then to passport control in line waiting to check in/baggage to have our passports checked by a Delta agent (to get a passport sticker), then to the counter to check our baggage, then scanned our boarding passes to get to Irish security to have our carryon luggage scanned. Once past Irish Security, follow the American Flag signs to U.S. security screening and then to U.S.Customs and Immigration, as in Dublin you clear Customs and Immigration prior to boarding the plane. Once you are at the gate area, there are limited food services in the gate area. The advantage of clearing U.S. Customs and Immigration in Dublin is that when you arrive in the U.S., the flight is treated as a domestic flight and you do not have to go to Customs and Immigration. Read Less
5 Helpful Votes
Sail Date: May 2019
Chose this cruise as departure was from Dublin and although it was quite chaotic to check in it didn't take too long. The ship itself was quite disappointing as I was expecting much more grandeur (having previously only cruised with ... Read More
Chose this cruise as departure was from Dublin and although it was quite chaotic to check in it didn't take too long. The ship itself was quite disappointing as I was expecting much more grandeur (having previously only cruised with Royal Caribbean (6 cruises) and had always thought that Celebrity were a step up but I was very wrong). Although the ship was clean, and staff were mostly pleasant I found the whole ambience to be uninviting. We only managed one good nights sleep as our stateroom was extremely noisey - not sure where the noise was coming from but it was constant nightly and sounded like clanging noise on metal stairs - so would advise avoiding stateroom 6203. As we had very little sleep, we were very tired throughout our holiday. Entertainment in the theatre was very good and meals in the dining room were also very good as was the buffet in the Oceanview Cafe. So, I think we will be sticking with Royal Caribbean for any future cruises! Read Less
Sail Date: May 2019
We chose this cruise because it was to the Norwegian fjords and departing from Dublin, hence no need for a flight as we live in Belfast. We travelled down to Dublin on the Enterprise train, which was great and when we arrived at Connolly ... Read More
We chose this cruise because it was to the Norwegian fjords and departing from Dublin, hence no need for a flight as we live in Belfast. We travelled down to Dublin on the Enterprise train, which was great and when we arrived at Connolly station a taxi was easily obtained and only a short ride required to the dock. Embarkation was rather haphazard, however when we eventually boarded the ship it was the start of a great holiday. Officers always about keeping an eye on everything and very chatty. All of the staff were helpful and friendly which made our holiday, good atmosphere on this ship, much better than Equinox last year. Room Attendant Julio helpful and happy guy. Speciality restaurants v good, French, Tuscan and Petit chef good food and service, would definitely recommend, Pedro the waiter in the French restaurant very attentive. Martini bar good fun for a drink before evening meal. Great itinerary with beautiful ports. Very pleased with Celebrity Reflection. Read Less
2 Helpful Votes
Sail Date: May 2019
This was a Back to Back cruise, from Dublin to Iceland on May 16, then Dublin to Norway on May 26. Celebrity runs these routes only a few times a year. Because of the weather, balcony and outside deck use was minimal, if at all. The only ... Read More
This was a Back to Back cruise, from Dublin to Iceland on May 16, then Dublin to Norway on May 26. Celebrity runs these routes only a few times a year. Because of the weather, balcony and outside deck use was minimal, if at all. The only outside features that were used were the hot tubs. The Celebrity excursions were double to triple the price of private excursions. In all cases, our private excursions returned to the ship with plenty of time. As we have found with all Celebrity ships, the crew is always glad to see you. We noticed this especially with our cabin attendant, our server in the main dining room, and the sanitizer lady in front of the buffet. Speaking of the buffet, we always got fresh made omelets to order very quickly. There was always something delicious and as always, the pastries were created by a master; they always looked so enticing. For those wanting coffee, there is a free coffee/tea station in the Hideaway Lounge on Deck 7. Speaking of free, Celebrity doesn’t tell you that the pastries in the Cafe al Baccio are free. We did have two instances where a bit of communications would have made the cruise better. First, Celebrity decided to perform heavy maintenance directly below our cabin. They were cutting the wall on the Promenade deck with heavy saws, drills and other tools. Our cabin was shaking. Our first complaint to Guest Relations received a “Huh?” They couldn’t find anything going on. We continued to complain, and by the fifth day, the supervisor gave us a partial credit for a future cruise, saying they were doing work on the emission system. A letter saying they were going to do maintenance would have been helpful. Second, Celebrity decided to turn on the spray washers to wash the balconies. A letter telling us about the washing would have been nice, just in case we left a door open. Even though Celebrity says there is a shortage of taxis at the Dublin dock (and maybe you should buy a Celebrity transport), we didn’t see a slowdown. Disembarkation was smooth. Read Less
7 Helpful Votes
Sail Date: May 2019
As mentioned the destination was amazing and the ship was wonderful, as we knew it would be having sailed on every one of the solicited class Ship except FOR the Reflection. I do like that the Sky lounge is now the focal point for late ... Read More
As mentioned the destination was amazing and the ship was wonderful, as we knew it would be having sailed on every one of the solicited class Ship except FOR the Reflection. I do like that the Sky lounge is now the focal point for late night drinks as I have always felt that this is an amazing space that was never fully utilized, and have to mention that the Bar staff there are all amazing. Before the cruise we bought a 4 night dining package and was given a 5th night by Celebrity as per an agreement on a previous cruise. True to their word the invitation was waiting on the ship on arrival thank you Celebrity. This meant that on an 10 day cruise we had 5 specialty dining evenings, we had a few dinners in the Main dining room and one dinner at the Ocean view Cafe. The meals and service in the MDR was OK but not great, while the food and personalized service in the specialty restaurants were amazing. I must however mention that I would have thought that as a premium cruise line I would have expected the service and not the quality of the food should have been the reason for going to the specialty restaurant. However it is clear that unless you are happy with mediocre food you have to pay for great food. Entertainment was as good as can be expected, with some great voices and excellent acrobats and good comedy. Credit to the ships theater staff for the amazing costumes that really made some of the shows extra special. One thing I have to note is that the band although great would sometime drown out the singing, but something that can easily be fixed by the sound engineer. The negative point was not having any of the 6 Spa Baths working 3 days after we set sail and on the 1st sea day, for whatever the reason was, and we heard many conflicting stories . The second issue was the constant selling of drinks packages, upgrading of packages or selling of specialty dining packages. I am sure it must be as painful for the staff as for the guest and really puts a damper on the cruise. A few of the people in our group went so far as to wear a T shirt that they have had made that read “ No Thanks I have a drinks package already”. Sounded like they have cruised on Celebrity before! To Celebrity’s credit this now seem, to be the norm on most cruise lines. The last and probably more serious is the number of people that was getting sick, including more than half of the 80 people that we were travelling with. The ship was immaculate and constantly being cleaned but somehow many passengers ended up with a cough / cold and it could be heard through out the ship. To sum-up the trip was great the and I would not hesitate to recommend the destination or the ship, but please stop selling me stuff I already have or that I don’t need Read Less
8 Helpful Votes
Sail Date: May 2019
On second thought whoever approved it should be too. Believe me there were a lit of pluses on this cruise but that just started it off on the wrong foot. Forced to watch a completely agonizing movie that was supposed to be funny but ... Read More
On second thought whoever approved it should be too. Believe me there were a lit of pluses on this cruise but that just started it off on the wrong foot. Forced to watch a completely agonizing movie that was supposed to be funny but truly asinine. People were actually trying to bust out but were forced to stay until the end. Give us the facts and let us go already. Safety is first but that was far from enlightening. OK now the cruise. The good...ship was beautiful, dining room food very good, except when before lunch and after breakfast there was some time when you could not get anything? That was kind of odd, associates all very friendly, housekeeping (Marvin) excellent, entertainment good, public room plenty, good movie choices on sea days, fitness room very nice. The bad...disembarkation for daily stops was horrendous. One line out and one line in...specialty restaurants pricing is way too high. Plan on spending $90 minimum plus cost of drinks unless you can snag a special. The food was very good to not good and for the price it should be exceptional....wine pricing on board is way too high also. We bought a five bottle classic wine package, these were $12 wines in a store, cost came to $216 with the 20% gratuities. Seeing we brought most of the wines back to our room without opening them we paid that gratuity for ? We did use our credits for that but really not worth it. Cappuccino, five bucks a pop..ouch! At least fill the cup! Overall we did have a very good cruise as the destinations made it great. Iceland is fabulous and Ireland was too! Read Less
5 Helpful Votes
Sail Date: September 2016
This was our first time to Europe, but we have cruised 7 or 8 times before this. From start to finish, it was a great vacation. We spent 3 days in Rome before our cruise and it was wonderful....nothing like I had imagined at all. We ... Read More
This was our first time to Europe, but we have cruised 7 or 8 times before this. From start to finish, it was a great vacation. We spent 3 days in Rome before our cruise and it was wonderful....nothing like I had imagined at all. We stayed a hotel close to the coliseum. Hotels are not what we are use to in Canada or the US, but totally happy with it. We sailed on the Celebrity Reflection state room 6127 mid ship. Room was what was expected. The only complaint was that we could hear the music from the DJ at night from the dance area. We were so tired every night that it didn't matter. Food was fantastic; we ate in the MDR every night. We didn't need to spend extra $$ on the other dinning rooms when the MDR was 5 star. We had a drink package and we were not hounded to upgrade and were not upsold on anything. Wait staff and room steward were all terrific and although we had pre paid tips we choose to tip above that amount. All of our ports were wonderful. We were a little worried about Turkey but it turned out to be our favourite stop. It was the cleanest, people the most friendly, food was the best and shopping was the best. If you are thinking of this cruise, save you money for Turkey. We did not take any of the shore excursions from the ship. They were really pricy. In every stop there is a Hop On, Hop Off bus that is usually around 20 EUR per person and you get driven around the whole city and you can get off and stay in any spot for as long as you like...or wait for the next bus which are around every 20 min. Entertainment on the ship was ok...we went to some of the show but not all of them. If you are buying from the shops in the ship....wait because everything eventually goes on sale. Every night they have a sale .... Can't wait to do Europe again.......... Read Less
4 Helpful Votes
Sail Date: September 2016
We have cruised on celebrity Solstice class many times, this time it was a special event a family celebration. Very , very unusually for Celebrity, I thought the cleaning in the cabin was not up to the usual high standard. After three ... Read More
We have cruised on celebrity Solstice class many times, this time it was a special event a family celebration. Very , very unusually for Celebrity, I thought the cleaning in the cabin was not up to the usual high standard. After three days I had influenza which was very bad. I eventually complained to the guest relations about the tardy cabin steward. ( again a first they are usually great) and in fairness the housekeeping guy came up, he arranged for a deep clean of the staterooms and gave us a different steward. It was then much better. Four of the six of us had flu. I am not saying we caught it in the cabin, I will never know, but if it had been spotless I would have felt better about it. Some aspects of the cruise were very good. However I was very disappointed with Aqua class, the service and standard of food was not as good as the main dining room. We had drinks packages which we barely used because of illness. The sommelier didn't have a minute to spend with you he just ran past the table and sloshed some wine in. It was so sad and disappointing because it was meant to be so special for my family. What has really annoyed me, as I am very loyal to Celebrity is that I filled the guest questionnaire , ias did all the family , and we have had no feedback. I have also emailed my concerns to the company and had no response at all. What should have been a dream holiday for very special events turned out to be a nightmare leaving four of six people with an illness we still haven't recovered from. The medical were amazing and had me on a intravenous drip and nebuliser in no time, the care was great but the bill enormous almost as much as the cruise , we only got off the ship three times sceptic in Naples we got off in the port to go to the pharmacy. So shore excursions were out of the question . Read Less
16 Helpful Votes
Sail Date: July 2016
Cruised on the Celebrity Refection July 6-17, 2016. Spent 3 nights in a great 3 bedroom condo 60 steps from the Pantheon booked through VRBO. It was great for us. Two adults and two adult kids 22 years old. Could walk everywhere from ... Read More
Cruised on the Celebrity Refection July 6-17, 2016. Spent 3 nights in a great 3 bedroom condo 60 steps from the Pantheon booked through VRBO. It was great for us. Two adults and two adult kids 22 years old. Could walk everywhere from there. Couldn't have found a better place! Chose the Reflection because of it's reputation for service and we were not disappointed. Service from cruise staff was wonderful. We have cruised a lot and the service we found at least as good as Royal Caribbean. The food was very good in the main dining room. We went to 2 specialty restaurants which were very nice. If you are not concerned about which night you want to dine at them, wait until you get on board as they have sales for buy one get one free. We had Premium Drink Packages so that we would not worry about a bill at the end. We did not see a lot of overly intoxicated people from drink packages that others have complained about. I did see some people unhappy about the Classic Drink Packages as they would order a drink and then find out it was not included in their package. I would have been annoyed if I were allowed drinks up to $8.00 on the Classic Package and the Drink Of The Day would always be $8.25. It was worth the little bit extra to not have to worry about that happening. This is not a party boat. Average age likely in the 50's. Most days we were in Port and off the ship on tours so by the end of a long busy day, dinner, and a show we were all beat. We did not take any of the cruise tours. We booked private tours online through Tours By Locals and were very satisfied. They were comparable in price and much better than the stories we heard from other passengers that took the ship tours. We could choose where we wanted to go and at our own pace. In Crete we booked a Safari adventure which was great but if you are uncomfortable with heights this may not be for you, as you take a Jeep up a very small gravel road up the mountain. Gorgeous views and a spectacular view for lunch. In Athens we took a tour with Diana from Tours By Locals and she was Awesome!! It was so great to do tours with licenced local guides. Strongly recommended. We had a concierge balcony room. Cabin was lovely and cabin steward was great. We had a cabin on the ?hub, where the ship sticks out a bit. Those rooms have (about 50%) larger balconies for no extra money. Worth trying to get. Only disappointing thing was the entertainment. Shows by ship entertainers were fair at best. Guest performers were better. We kept going with expectations that the shows would get better. The talent of the entertainers was impressive but the productions were poor. The cruise director was okay. This is the area that our last cruise on The Oasis of the Seas with Royal Caribbean was way better. Royal Caribbean, Princess and even Carnival have much better entertainment in our experience. The fact that this was a Mediterranean Cruise and in ports most days, the ship entertainment was not what we were there for. Lovely ship, great service but not so much for entertainment. Read Less
3 Helpful Votes
Sail Date: July 2015
I know opinions vary, hence their importance, but I find some of the criticism of the actual ship quite puzzling. This was our 5th cruise in 3 years with 3 different lines and it is by far the best of the 5, as it should be at only 3-4 ... Read More
I know opinions vary, hence their importance, but I find some of the criticism of the actual ship quite puzzling. This was our 5th cruise in 3 years with 3 different lines and it is by far the best of the 5, as it should be at only 3-4 years old. Yes, sometimes the colours appear less than sparkling but that is more to do with a bit of class and less zazz. Embarkation was easy, onboard from drop-off was about 15 minutes. Oceanview Cafe (buffet) was probably the best one we've used. The layout helped to keep queues down and the quality and variety of food was very good. We particularly liked the themed nights at certain ports. The Main Dining Room, in which we dined on all but one night, is a nice, classy-looking room. The different waiters we had were all excellent and very friendly. The sommeliers were also good. Menus were varied and enjoyable. However, the first 2-3 nights on board was chaos at the Maitrê D's desk, especially after 8.30pm. We were on Select Dining and even people who had booked specific times were left in queues for up to 15 minutes. The MDR blurb says last entry 10pm, closing 10.30pm but there were still some guests coming in at 10.20. We never dined there for breakfast other than disembarkation morning. We didn't use any of the speciality restaurants as we felt that they were quite expensive, especially considering how much we paid for the cruise. Biggest gripe of the cruise for us was the Alcoves. We paid £96 (nearly $150) for a sea day and we ended up getting our money refunded due to lack of accurate information on the booking pages. Briefly, the only food you get free is a cheese and fruit plate and 4 bottles of water. The advertised picnic baskets are $50 each and, unbeknown to us, have to be pre-booked; the brunch/lunch basket by midnight the previous night, the evening one by 1200 on the day. We were not informed of this. Also, the selling point of privacy and tranquility is misleading as it is restricted just to your cabana. The lawn is open to all on the ship and, as this was school holidays, it was full of noisy, vibrant children. Hardly tranquil. Finally, if it gets too windy, your massive cabana sun shade is removed, leaving you exposed to the blazing sun with no other shade. We felt it was a complete rip-off and won't entertain the idea again. We purchased the Classic Drinks Package and, although it can be worth it, we felt that it was quite poor. The selection of drinks in each category is quite restrictive and nobody informed us of the different price limits e.g. $8 for a cocktail. This severely limits your choice of cocktails, especially the menu items. You basically have to be embarrassed at the bar each time by being told you can't have a particular drink. Also, on your first few nights onboard, the bar staff are quite pushy trying to get you to upgrade. Entertainment: we thought the stage shows, including the ensemble cast and also the guest stars were all excellent. In particular, the Cirque-style show at the end was brilliant. There were 5 or so guests flown on, ranging from musician, comedy juggler, comedy magician, violinist, mostly British and all very, very good. However, other than Capricorn, the jazz quartet, we found the non-theatre entertainment of pretty low quality. Two musical duos, a house band (not to be confused with the theatre orchestra who were very good) and two DJ acts (the solo one ok, the other not.) Also, we found the decision to use the Main Lobby for a lot of the entertainment was a bit hit and miss. Yes, it meant guests on 3 or 4 decks could see it but it wasn't great for interactive shows. The CD, Alexander, was very funny and one of the best on-stage CD's we've seen. We didn't do any shore excursions with Celebrity as they all seemed to be very expensive compared to other cruises and we'd done enough pre-cruise investigating to know everything we wanted to do. The 11-night E Med itinerary was great, Santorini excepted. One notable thing for us was the staff; almost without exception every member of staff we came across was excellent. Always smiling, helpful and polite. Of particular note was the visible presence of the the Master of the Vessel (Captain) around the ship. We saw him on at least 4 evenings in addition to the formal nights, just wandering around, having quick chats with guests. We also saw more senior officers regularly too. Overall, we feel that this was our best cruise of 5, so much so that we've already booked back onto the Reflection for a Caribbean cruise in March next year. Read Less
Sail Date: July 2015
Booked this Celebrity Cruise based on my other experience on travelling on the Celebrity Century four years ago. This vacation was a mixed bag, especially on the ship which I will go through - Entertainment - The entertainment ... Read More
Booked this Celebrity Cruise based on my other experience on travelling on the Celebrity Century four years ago. This vacation was a mixed bag, especially on the ship which I will go through - Entertainment - The entertainment offering was dreadful - the worst I have ever seen at sea (compared to P&O, Princess Cruises and Royal Caribbean). The first night we didn't; bother even seeing, someone playing music for 45 minutes - I'd expect this to be shown in a lounge now a theatre. The following night was a singer, again really bad and the shows singers were far superior than her. The next nights was the most laughable, Celebrity throughout it would be a good idea to have two separate acts, both of them were men and did singing, playing instruments and told a few jokes, yet perhaps it was ok for one night but both acts were so similar it was a joke. And to add salt into the wound, Celebrity thought it was an even better idea to have on another night in the theatre two acts both on the same night - so they managed to eek it out even more! There were only 2 shows on the 10 night cruise, I think this too is deplorable. The Reflection the show was ok - wouldn't agree it was the "best show at sea" which they kept plugging as it was the circus style acts along with singing - the dancers and singers have so much talent yet I have no idea why they only do 2 shows. Celebrity would be better to have a separate show with the acrobats, and not just throw everything they can do in one show (i.e there is room for so much potential with the stage and the dancers yet they don't utilise it). Then, there was the entertainment in the "entertainment court" which meant that there is no proper seating, and people and to stand and lean over the edges on the glass - I have no idea why they didn't use other space to do this as it was so uncomfortable leaning across! Also, the amount of times they played Family Feud was beyond belief - one night they played Millionaire, where everyone could play with keypads they handed out - yet again they didn't utilise this and only did this once on our vacation.... Now, if you wanted to know what the singers and dancers were doing in their spare time, well you had to go to one of celebrity "events" and one of them such as "Indulgence" cost $20 to have drinks and better seating, with the dancers and singers there. Yet, this too seemed a gimmick, it was actually quite empty and did't have much of a vibe. Now, if you want entreatment on the "Lawn Club" then perhaps they should have named this the biggest wasted space at sea! The lawn was so dry you couldn't play anything on it at one point as they were "regrowing the grass". No badges, only some balls to throw, no croquet at all times, you could only play when they said so. The cabanas were stupid, I have no idea why anyone would pay around $100 to sit in the baking sun without access to a private pool (as seen in the Royal Princess where you get access to a pool). No ping pong tables to play - you could only do it at awkward timings, when many at sea. Instead, celebrity crammed in as many shops as they could, the shops were empty 90% of the time in the day (who want's to spend their vacation looking in a shop) and instead Celebrity could have used this space to have better entertainment. Overall, perhaps the entertainment would be better if you were expecting to pay more, yet compared to other cruise lines, this was a joke. Even when we sailed on the Century before, they had far superior entertainment, with comedians, magicians, guest speakers (such as astronomers) etc and so have no idea why on their flagship they would offer such dreadful guests - must be cutbacks. Food / Drinks - The Buffett was good but not as good as Princess Cruises on their Royal Princess (bearing in mind it's a similar ship) - warm, tasty, fresher food (than the restaurant) - best Pizza at sea. Liked how you can get free drinks via Nestle Vitality on the machines everywhere. Nice salad bar too in the buffet and lots of seating - never had an issue even at the busiest of times. Dining room - (Opus) - food was good, better than other cruise lines YET often some dishes were far too salty and sugary which rendered many inedible. A shame really. Often, many dishes were described much better than what was given - one notable example were the "strawberries and cream" which I would think were around 5 strawberries with cream to pour on them - what actually came up was more of a vanilla custard with a 1/4 of a strawberry cut and places as a garnish ontop! Premium restaurants plugged all the time, seemed like they wanted to keep grabbing more and more of your money. As soon as you got back on the ship "BOOK NOW BOOK NOW BEFORE THEY GO". Too many premium dining options, only saw them busy on the last night, many very quiet during the day so this again is such a waste of space. Drinks very expensive, hate the 18% service charge on everything - why don't they show the price on every printed item instead of adding it on after if you don't have a choice on it anyway? $9 + 18% for a Pina Collada, drinks packages always getting plugged too, yet we found it was not worth it as you'd have to drink lots. Some items ran out too on our 10 night trip - wholemeal bread and root beer - I wonder what else they ran out of? Cabin / Decor - Cabin was disappointing yet the balcony was really big. Cabin more like a camper van not a cruise ship. No walk in closet as seen in many other cruise lines. Bathroom big- but too big, I'd rather better wall closet access etc. Clean though as expected. Overal, I though the decor on this ship was cheap compared to the Royal Princess. The quality of the materials you could see they were choosing the cheaper ones - especially in the Opus dining restaurant where it seemed more like a large venue when they have for operate events in hotels. Lifts were very slow too. Service / Embarkation - Best embarkation we've come across and the service was great. The shore excursions were really expensive and they must be making a killing on their profit, much better if you plan before or just turn up and see what's around - all the places we went to had people selling tours at the port. OVERALL - it was "ok" nothing WOW. Much preferred other ships based on this size. Especially because the pool size was too small for the ship - sun loungers were placed too close to each other and the pool was cloudy and had dirt at the bottom. Indoor pool seemed silly especially as it was in the Med in the summer. Not enough outside space really what people want (most people would rather sit round the pool area to cool off, not lay on some hot grass). Basketball court was a joke (only half the size and smallest I've ever seen on any ship!) and the running track meant you had to run through the sun loungers - impossible on a sea day. Always plugging their drinks packages, expensive entertainment, even BINGO was $45!! Would not return. Read Less
Sail Date: May 2015
SHIP Reflection is the newest ship in this fleet. Beautifully-appointed. What strikes me as different is that the grand foyer on deck 3 is no longer this gigantic open space, which tend to gather crowds and obstruct traffic. ... Read More
SHIP Reflection is the newest ship in this fleet. Beautifully-appointed. What strikes me as different is that the grand foyer on deck 3 is no longer this gigantic open space, which tend to gather crowds and obstruct traffic. Instead, smaller intimate pockets of seating or gathering spots are plentiful. I think they are more efficient for traffic flow. For a big ship like Reflection, it is common for groups of friends, family to cruise together. This layout facilitates meeting & waiting. I also like the seating arrangements on deck 4 around the railings. The comfortable seats are conducive to enjoying nightly music entertainment set up on deck 3. Many nights before dinner, we will be there with a glass of wine, soaking up the music as well as the ambience. Martini Bar, on deck 4, seems to be a popular draw (as in Eclipse). I find it a great place for people-watching, especially on formal nights. An observation on the Sky Observation Lounge. It is half the size of what we see on other Celebrity ships. The other half is taken up by high end suites! When private functions are held in the Lounge, there seemed to be more standing than seating room. Why not? More revenues from the suites than from just a lounge. The fitness center is spacious, and well-equipped. I especially appreciate more floor space for yoga or stretching exercises. On another cruise line, I had been asked to leave when paid classes were being conducted. Not on Reflection. Space that easily accommodates me and the class. The jogging track is well-designed, and easy to walk off those extra calories we tend to put on during cruising. We are also glad the smoking section is limited to a corner on upper deck, where impact on other guests is minimized. CAFÉ AL BACIO We frequent Cafe Al Bacio every morning. In my opinion, it is nice place to be early in the morning. The seats by the windows are comfortable. With a hot cup of cappuccino, this is a great place to journal about the day before, or to read, or just be. But do go there early. The Cafe gets busy by 9am, and peak time during the afternoon tea hour. When the seats are filled, the cafe is really crowded, not much room to maneuver. It is also a favorite place for guests to pick up bottle water before heading into ports. Expect line ups during port days. SHOPPING There are 2 decks of boutiques one can shop in. Popular brands such as Michael Kors, Kate Spade, even the Spanish designer brand, Desigal can be found in these boutiques. And as on other ships, $10 watches, scarf, or bracelets continue to draw crowds. The only "problem" I experienced was during the “crazy sale”, the traffic in front of those boutiques remind me of Ho Chi Ming City. The narrow walkways outside the boutique stores filled with tables of merchandise, leave very little room for the shoppers, the paying guests and those who simply want to pass through to the other side. Maybe that was the idea, to be trapped there until we buy something. It was a good problem for Celebrity to have. From my own observation, I think Celebrity could have sold more if traffic flow was clearly identified. Many potential consumers left the area frustrated. DINING This is the first time we dine in select dining. There are pros and cons to select dining vs fixed dining. Pros: Because the itinerary is port-intensive, the select timing is more flexible. You can dine at 6pm or 7pm, depending on the port & tour you have. You get to sit with different table mates or just yourselves. We normally enjoy meeting other cruisers, but sometimes, we were too exhausted to be good dining mates. Cons: The dine-anytime does not always work the way it advertises. At peak dining time, without advance reservation, you end up waiting a long time to get a table. So to ensure a spot at the time you want, you have to reserve ahead, which I think defeats the purpose of anytime dining. If you do not want to wait, arrive around 6pm or before, or after 8pm, off peak time. Select dining means you don't get the same table, same section every time. Which to me leads to inconsistent service and the connection with the servers & waiters. We always enjoy that connection. I must admit I felt more pampered when as soon as I sit down, my waiter knows not to fill my glass with ice water, but brings me a cup of hot chamomile tea. This is especially helpful for those with specific allergies. You don’t have to repeat your allergies every night. Food quality. This is a toughie when the ship is serving thousands of guests. Timing of the food is critical, and difficult to control in select dining. This is the first time the food in the dining room was not consistently superb for us. I learn that next time in select dining, I would avoid roast chicken and fish dishes. They were over cooked. Try Pasta dishes. Maybe Celebrity was trying to sell us specialty dining. It was the first time I encountered a crew just outside the main dining room, selling specialty dining. More surprisingly to me is hearing a captain, the master of this big ship, selling & promoting services on the ship! It must be in the training. Every staff is selling something. As some guests, especially those first-timers, commented, they get tired of being sold all the time. Many passengers we talked to selected this cruise the last minute, 6 weeks or less before sailing. We did. The price promotions worked very well. Because of the lower fare, Celebrity filled the ship. Then Celebrity has to work hard at generating peripheral and supplementary revenue, from drinks, specialty restaurants, boutique purchases, spa services, photos, casino, wherever they can! We understand why they do it. If you don’t mind the selling, and look at it as a way to try different services and products Reflection has to offer, you will enjoy Celebrity. Cruising is still a wonderful way to see the world, and connect with interesting people. We are fortunate. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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