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116 Celebrity Reflection Europe - Eastern Mediterranean Cruise Reviews

Chose this for the Eastern Mediterranean itinerary. The itinerary did NOT disappoint and it was everything we had hoped it would be. LIKES: *The Captain and crew *Dining - Food in the MDR ranged from very good to excellent on a ... Read More
Chose this for the Eastern Mediterranean itinerary. The itinerary did NOT disappoint and it was everything we had hoped it would be. LIKES: *The Captain and crew *Dining - Food in the MDR ranged from very good to excellent on a few nights. *Service - Excellent service from our Cabin Steward, Richard. Best steward we have had so far. Dining servers at Table 144 each evening pretty good. The assistant server got rather lax on getting coffee served WITH dessert and it started coming well after desserts had been eaten. Mentioned to the head server, Suraj on the last night and coffee arrived WITH desserts. *Entertainment - Very good with one exception for us. *Celebrity does a marvelous job of matching dinner companions. We have met some of the best people and thank Celebrity for that. DISLIKES: *Embarkation in Barcelona was a nightmare for us. We stood in line an hour to board the ship. WHY? We had done the X-Press Pass check-in online and had read CC reviews where they just breezed on board and their Sea Pass cards were waiting on them in their cabins. We had to do a complete RE-Check-in. Ridiculous. *Boarded the ship on Deck 5 and they were already out of Welcome Bubbly at 11:45am. Headed to the bank of elevators to go down to Deck 3 for Sail Away lunch, That bank of elevators was OUT OF ORDER so back to the forward bank. Ridiculous. *Sail Away luncheon: We were pleased to see the Morrocan Braised Short Ribs on the menu as we had enjoyed them so much last year on the Silhouette. YUK. These ribs seemed to grow more stringy with every bite. One of our companions said the salmon was very good though. *Reflection Symphony (band): TOO LOUD!!!! They played so loudly it was hard to understand the words of the guest singers. Take it down a notch, Reflection. Louder is not always better. This was a complaint voiced by MANY passengers, not just me. *Dress Code: WHAT DRESS CODE? Why tell people what to wear for dinner in the MDR and just let them breeze right in wearing the wrong type clothing? Drop the dress code requirements if you won't enforce them; it would make packing a lot easier! *Health Code Violation in the OV? There were two women on this cruise who had brought their ENORMOUS POODLE with them. I am talking, big poodle! I saw that dog several times in the OV Cafe at lunch. Really? Couldn't you leave the dog in the cabin long enough to eat a meal? In the state where I live only Guide Dogs for the legally blind are allowed in restaurants. *Hygiene: Virtually non-existent on the Reflection. On other Celebrity cruises the employees would literally chase people down to squirt the Purell on their hands before they entered the dining areas. Not so on the Reflection. It was hit and miss. *General Appearance of the ship's interior: Tired and DATED. There was a huge chunk of 'wood' missing from the back of the seat in front of us in the Reflection Theatre. Tacky furniture in the common areas and in the Sky Lounge. *If you have thick hair, bring your own hair dryer or you will spend an hour drying your hair. It is not fun holding the button in for length of time. We were pleased with the itinerary and smooth sailing thanks to Capt. Nicholas. However, we would not sail the Reflection again. I think the ventilation system in the cabins is not really good. I heard to many people coughing......including myself. Think we will stick to the Silhouette. Read Less
Sail Date September 2019
I love Celebrity especially the Reflection but I opted in for what I thought was an upgrade and ended up in a noisy,clanging,rumbling,vibrating room! Room 7107- family veranda. And insult to injury-I paid for the upgrade! Every docking ... Read More
I love Celebrity especially the Reflection but I opted in for what I thought was an upgrade and ended up in a noisy,clanging,rumbling,vibrating room! Room 7107- family veranda. And insult to injury-I paid for the upgrade! Every docking and departure created this other worldly ungodly racket. It was the anchor and every other contraption used to secure the ship to its spot. The first time I heard it it woke me from a sound sleep- scared me to death! I would never let a family use this room- babies would scream, children will have nightmares and Moms and Dad will run to stand in line for a half hour at guest services to get them selves moved! That's exactly what I did but it took 3 times to get a new room. 7 days of this - every time we docked or left port.Yikes why would any one consider this room for a vacation? In the end I was moved to a nice quiet room and yes I slept through the next docking- oh sweet sleepy dreams after a week of clang, clang,clang,bang,bang,rumble,tumble,screeching noise.Do I still love Reflection - yes oh yes. Why ? The food of course, the state room attendants, all the staff- maybe not so much guest relations because they looked at me like I had 2 heads when i complained about the noise- They actually said no one had ever complained before- laughable. But I will go back .Just take my advice, when they offer the family veranda upgrade don't take 7107! Read Less
Sail Date September 2019
You know, the thing is that we have been floating on this ship for over 3 weeks now.. with the best Captain, the best staff, pretty good food, an nice suite on the 12 th floor. Love it.. but...but.. there is just one big thing that ... Read More
You know, the thing is that we have been floating on this ship for over 3 weeks now.. with the best Captain, the best staff, pretty good food, an nice suite on the 12 th floor. Love it.. but...but.. there is just one big thing that gnaws on me daily. The Guy in charge of movies, sports etc. on tv. So get this, 70% or more of the 3000 cruisers are from US. It is the middle of the football season. They have espn 1 & 2 and... and an extra sports channel. Today is Saturday 3rd of November , and it is no different than last Saturday or the sat. prior. ESPN Showing the Michigan game, ESPN 2 showing Crickett, extra sports channel showing another soccer game from Europe, as if the 3 other European channels is not enough. I complained, and the guy in charge said he just got in from India ( thus, Crickett.?) and said he would work on it. Nothing. Same guy in charge of movies. There are 5 movies available free on demand, and guess what he plays in the movies downstairs, either cartoons or any of the 5 above. So it’s all about us buying old..on demand... movies at 15 bucks that are free at home on HBO. What I’m saying here is that the entertainment via TV is old, stale as the 10 year old tv resolution. Charge me more in my ticket, but serve me something in a new, clear medium. Outside of this, the ship is good. Even our Indian Head Chef. I do question if there really is a Tandoori oven, oh, but I digress..Like it ...as a good upper middle cruise option. Recommendation......get an American in charge of video.. when you do a rehab..buy some modern flat screens. So, childish as we sports fans are, and not that I am glued to the TV more than 6 hours per week, just want to point out this one small, to most, an insignificant side note. However, this is enough to drop the rating. You know, it’s the little things, etc. Like I said, Suite is great, Imade, our cabin steward was meticulous, always on the job. Got us a fan for the suite. It is obvious that all these cruise lines use specialty dining, as added revenue. We pay for cruise but they charge us 100 bucks plus service charge just to have dinner at Murano’s for example. Alcohol is extra. The Master ( infamous Captain) is the best. Gives feeling of safety with a flair of a stand up comic. A French Chef would have been desirable. Not a big fan of pseudo tandoori cooked Indian Cuisine. No garlic nan bread for instance. How about a specialty Indian restaurant? Park the master chef there. Read Less
Sail Date October 2018
The itinerary was the main draw for me. That is why I was so disappointed the we missed Rhodes. I realize w a man overboard situation compromises are necessary , but offering a second tour AT NIGHT with nothing opened an limited ... Read More
The itinerary was the main draw for me. That is why I was so disappointed the we missed Rhodes. I realize w a man overboard situation compromises are necessary , but offering a second tour AT NIGHT with nothing opened an limited lighting was not really adequate ( and they threw in a dinner at a Rhodes restaurant for more than the original tour) Obviously it was done to fulfil the obligation of going to Rhodes so guests could not complain and ask for compensation. I was not really that impressed w the main dining room OPUS. The staff r great work very hard the food was good but not great, after I'd heard so many raves for Celebrity's food -disappointed. Only 2- 3 dinners were really notable the rest were adequate or on one night really subpar. The Oceanview cafe often was as good or better. The entertainment was pretty good. The dancers/acrobats are very talented and do an excellent job w the space and choreography they have been given. The singers also shine particularly in a substitute show they put on as the comic that was supposed to perform was stuck on Rhodes. Particularly enjoyed the song selection, not your typical Broadway medley. They need to plan more for alternate activities when a situation occurs that prevents the itinerary being fulfilled. Loved the Persian Garden- took the trip duration pass and used it almost daily The sauna's and cold room and that relaxing heated tile bench. The tours we organized ourselves were at least as good and on 2 occasions ( Pompei and the Acropolis better) Would not go again as I would prefer more in depth exploration next time I go, but got a distinct taste for what would interest me Read Less
Sail Date October 2018
Let's start with the positives: Cabin clean and attendant excellent Dining room staff terrific attentive and great range of food found no need to eat at additional charges restaurants Pool area no problem in finding seating. ... Read More
Let's start with the positives: Cabin clean and attendant excellent Dining room staff terrific attentive and great range of food found no need to eat at additional charges restaurants Pool area no problem in finding seating. Ports of call -great itinery and easy to master on your own Both embarkation and disembarkation simple The negatives: Celebrity appear to be saving money with their shows! There are no Broadway musicals but rather it seems they have written their own story. Eg prince meets princess etc. No plot to follow just random often unknown songs! At sea days had minimal activities. The decision to show the one and only movie at 11 pm was ridiculous. Focus seemed to be on money with charges on many activities . In summary have seen a decline in the cruise experience and will definitely look at other companies for our next trip. As you can see lots of positives but also negatives which need to be addressed. Read Less
Sail Date October 2018
This was our first cruise experience, and Celebrity did not disappoint. We arrived in Rome 5 days before sail date and explored all the city has to offer. We were travelling with friends and shared a private car (Blacklane) to the ... Read More
This was our first cruise experience, and Celebrity did not disappoint. We arrived in Rome 5 days before sail date and explored all the city has to offer. We were travelling with friends and shared a private car (Blacklane) to the embarkation port, arriving around noon. Embarkation went very, very smoothly - barely took 15 minutes to get through the line, get our Sea Pass and board the ship! We went to the Ocean View Café to have lunch until our room was ready. We had booked a room with a balcony, on deck 7. The room was clean, comfortable and efficient - the only downside was its proximity to the elevators, which meant we could hear a very muted "ding" whenever the elevator arrived. If I remember correctly, our luggage arrived before the muster drill; we were happy to unpack and organize all our clothes and there was plenty of room, between the closet, storage above the bed and 3 drawers below the tv. We asked for and received extra hangers. The ship is absolutely beautiful; hard to remember you're actually on a ship when you are strolling through the main areas! There is something for everyone ... louder bars, quieter bars, little nooks and crannies to sit and read in, a library, etc. The food in the cafeteria was quite good, many temptations but also many healthy choices. The food in the dining room was ok but not spectacular, and sometimes too salty. We were not overly impressed with the food in the Tuscan Grill, though our friends had a good experience there on a previous cruise. We were however quite impressed with the food at the Lawn Club, and also had an excellent meal at Murano's. It's possible that our impression of the food was tainted by an overall negative experience relating to food service. In virtually every venue from the cafeteria to Murano's and everything in between, we were consistently interrupted by wait staff who did not pause or say "excuse me" whenever they approached our table. We were even interrupted in the middle of a birthday toast! By the 3rd of 4th time my husband started pointing this out to wait staff, but as you have someone different every time, this did nothing to improve our experience. In retrospect, we should have gone to Guest Services with our complaint. This is clearly a flaw in Celebrity's training curriculum, and put a damper on an otherwise excellent experience. In addition to a smooth embarkation on day 1, getting on and off the ship at ports of call also went very smoothly, and disembarkation was just as smooth. Celebrity clearly has this down to a science. Can't comment on the entertainment as we didn't go to any of the shows (we're not show people), but the musicians in the lobby area on the various nights were good, and the 5-person jazz band in the bar just outside Michael's Club was quite good. Our favorite spot on the ship was the Sunset Bar on deck 15 - an ideal spot to be in when the ship leaves port. We found service there to be quite excellent and really liked being outside. What surprised us the most was the demographics on the ship - we are in the 50-60 age range and expected, from what we'd heard, that most guests would be in this demographic as well. My perception is that the majority were in the 65-80 age range and we saw very few guests younger than us. Overall, this was an excellent experience and I would have given it a 4.75 rating if that was possible. The only reason I did not give it a 5 is the irritation of the interrupting wait staff. Read Less
Sail Date September 2018
Charter group cruise; and wanted to visit Mykonos etc. The ship was fine; compliments both to service, organization and especially the Buffet (great pastries in-particular). Criticism for the internet service; although staff were ... Read More
Charter group cruise; and wanted to visit Mykonos etc. The ship was fine; compliments both to service, organization and especially the Buffet (great pastries in-particular). Criticism for the internet service; although staff were somewhat understanding. Advertised as 'Fastest at Sea'; it certainly is not. Parent Company Royal Caribbean was faster and less overpriced (all are overpriced). Ship officer confided that ultimately this should be included and fast; indicating internet (WiFi) was their biggest 'compliant & biggest money maker'. As a stock market analyst who must upload at least 2 video reports on economics and market activity daily, I struggled with their system consistently; to the point of using land-based access when in Ports if possible. Downloading was 'fair'; uploading a 75 mb file for my market reports was almost impossible, as my U.S. Server would often 'time out'. The ship gave me a nominal credit; but honestly should not only have refunded the charge of $300. but paid me for my troubles; since the struggle to serve clients impeded enjoyment of the cruise quite frankly. Again; although I liked the ship overall; especially the indoor pool. 'Truth in Advertising' matters. That's where Royal Caribbean also slipped a bit. In 2017 on Allure I had truly fast internet. On the newer Harmony in 2018 it was much slower. Why? It appears RCL expanded the Zoom service to their entire fleet; but they all share bandwidth on the same satellite(s). It's not a question of how many passengers are using it on a Ship, but rather their failure to provision adequate bandwidth/backhaul to share among the ships in their fleet. If they spend the money for more capacity, fuller speeds should resume. In the meantime, I cannot cruise on a Celebrity ship unless they improve this Service. RCL overall is now barely better; but both (same company) can be elevated if RCL parent will spend the money to do so. I emphasize this as I do a couple cruises a year; but will shift the ships or take different types of holidays, if I cannot count on 'as advertised' high speed WiFi. Again otherwise loved Celebrity; and hope the EDGE has a better system; but if they depend on the same limited bandwidth among the Fleet, perhaps not? I would welcome a courtesy response (or consideration) from RCL due to the experience on Reflection. Also I do not know if the satellite services in the Med are inferior to what's available in the Carib. Read Less
Sail Date August 2018
I chose this cruise because of the places visited and I was not disappointed. I have now been spoilt as I don't think any other cruise will give me such wonderful places to visit. I loved Sicily and our trip to Mt Etna and Taormina, ... Read More
I chose this cruise because of the places visited and I was not disappointed. I have now been spoilt as I don't think any other cruise will give me such wonderful places to visit. I loved Sicily and our trip to Mt Etna and Taormina, and then explored the history of Malta and visited the old capital of Mdina. We had a beach day in Mykonos and did some shopping in beautiful Santorini. more History in Rhodes museums and then a tour on the hop on hop off bus through Athens ending at the beautiful new Acropolis Museum. It was hot and tiring but well worth it and I enjoyed exploring and keeping away form the long queues. We thought it was supposed to be a five star ship but there was little difference to Royal Caribbean which we are used to. We had an unfortunate start to the cruise with 'misprints' on our key card which the guest relations dealt with reluctantly and little grace. so we were disappointed to find the cabin was a little scruffy with less storage. The pillows were small and hard. We did however like the larger bathroom and shower. We were asked for feedback early on and to the crew's credit they did deal with some issues like replacing a very worn chair. My request to the special services made in advance was not met. I found it odd that there were no instructions or guidance in the cabin about the ship. There was no map. There was no explanation about using the TV and I only found out from other guests about using it to order breakfast by room service. It took a few days to find the films which were all new releases. Our cabin attendant was lovely and worked so hard. Always polite and willing to help. My daughter found it odd that bars closed so early especially when they still had customers. We did like the coffee station on floor 7 which was just outside our cabin. There were always plenty of sun beds, except on sea days when it got busy, and you could help yourself to towels. The food was excellent in the restaurant although a bit pretentious at times. The cafeteria always had plenty of choice although it was difficult to keep a table when on your own as dishes are cleared away very quickly. I never saw the entertainment in the theatre but I enjoyed taking part in the quizzes and my prizes at the end that you get for taking part. The sun shone all the time and we had a wonderful holiday but Celebrity did not live up to my expectations. Read Less
Sail Date August 2018
2nd time on this ship, did a Caribbean back in 2013 when she was new. After trying pretty much all cruise lines, I liked Celebrity the best. Still good, but they are definitely cutting some more corners from the last time we used them. ... Read More
2nd time on this ship, did a Caribbean back in 2013 when she was new. After trying pretty much all cruise lines, I liked Celebrity the best. Still good, but they are definitely cutting some more corners from the last time we used them. We sailed Aqua Class balcony. Ship was clean, and beautiful! Staff was great for the most part. Embarcation in Civitavecchia was very fast. Arrived at 1pm and were on board in less than 15 minutes. Cabin was ready. Our steward Sherwin did a fantastic job! The lawn is just a waste of space. Celebrity should look into better use for these areas! Enjoyed the Persian Gardens most days. Had some nice canapes delivered. Nice little treats... Blu dining was just OK, hit and miss menu. A few service problems 1st day breakfast which were pointed out to the maitre dee. The staff worked hard to make sure we were satisfied after that. Specialty dining: Qsine was a big disappointment! Loved the old small plated format, new deal is lame. Video projector on a plate is not really that interesting, and a fixed menu! Skip it! Tuscan Grille, just OK nothing really special. Nice view of the sun set by the transom windows. Murano: Awesome service, venue and food. Well worth it! Should of used our 3 meal package all in this joint! Beverages: Upgraded to premium package. Glad we did. Shout out to the Mast bar crew Iputu, Igung and Borris. Great service a lots of laughs with these characters! Spent a lot of time up in that area. Café al Bacio had great coffee and fast service! Activities were lacking. Not a lot for such a nice big ship. Entertainment: Lame or no music by the pool at times. Pick it up! Only caught a couple of shows. They were Ok. Loved the Freddie Mercury guy! Excursions: Booked everything off the ship. Much better deals. Hop on Hop off busses are a great way to get around! Itinerary was great! Arrived in Rome a day early to see some sights. Wish we would of arrived 2 days early! So much to see. Very busy cruise. Went to bed early a few nights after the sight seeing all day. Malta is very interesting, but the ship stopped on Sunday when most things are closed. Loved the ports in Greece. Mykonos was my favorite. Santorini is beautiful but too crowded! Loved Pompei! Amazing place. Read Less
Sail Date August 2018
The ship was lovely, didn't feel at all crowded (although got quite busy in the buffet restaurant at breakfast). Everything in the main areas seemed good quality and clean. I liked how there were different bars with different feels ... Read More
The ship was lovely, didn't feel at all crowded (although got quite busy in the buffet restaurant at breakfast). Everything in the main areas seemed good quality and clean. I liked how there were different bars with different feels (types of drinks, music/entertainment etc). I didn't like how 'gangs' of children roamed around the ship as if it was their private playground, running around, shouting at others, lounging over chairs in the quiet areas. Their parents were nowhere to be seen. I wouldn't go in school holidays again. I didn't go in the pool as it was overrun with children, the Jacuzzis too, but we did enjoy sitting on the level above the pool, and also on the top solstice deck, which was lovely and quiet. The indoor pool, which was adults only, was also quiet but we struggled to get beds/seats in there. We ate breakfast and lunch in the buffet restaurant, which had a good choice and the quality was also good (not outstanding though). We ate dinner in the main restaurant. We had flexible dining but managed to eat in the same area with the same staff every night, which we really enjoyed. The menus were varied and there was always something we wanted. The food was very good, also piping hot and tasty. The wait staff and sommelier were excellent, they worked so hard and were lovely to talk to. The food in the pool bar was OK, frozen burgers which didn't look very appetising, the hot dog tasted fine. We had the classic drinks package and upgraded to the premium package before we arrived but our cards hadn't been updated and had to queue for ages to get new cards so we could buy drinks. There was always plenty of choice for entertainment. We saw a couple of shows and thought the singers and dancers were very good. We also attended the silent disco in the main foyer which was a lot of fun! I just wish children were kept away, as it was supposed to be adults only. The 'nightclub' was OK but the DJ wasn't very amenable to playing requests - even though there was only a dozen people in there! The music in the bars was really nice. We enjoyed the classical duo and the jazz group. The martini bar was fun, especially when the bar tenders showed off their skills! We went on a 6-day cruise around the Mediterranean and enjoyed most of the ports. Naples wasn't that nice. We got an open top tour bus around the city, and after seeing it, I'm glad we didn't walk. We did a couple of shore excursions, which were very well organised and pretty good value for money. This is the second cruise we've taken, the first was with Holland America. I'd definitely go on another Celebrity cruise! Read Less
Sail Date August 2018
We last sailed on Reflection five years ago so knew what to expect and we had done the Italy and Greek islands itinerary a few times before. Malta was the exception and one of the reasons why we went back to Celebrity instead of our ... Read More
We last sailed on Reflection five years ago so knew what to expect and we had done the Italy and Greek islands itinerary a few times before. Malta was the exception and one of the reasons why we went back to Celebrity instead of our preferred line Princess. We were pleased to find the ship in very good condition as it was relatively new when we first cruised aboard it. The officers and crew we met were all very friendly and seemed to be happy in their work. We were assigned “Select” dining, so once on board we requested second sitting on a table of eight. The first night we booked into the Murano restaurant and had an excellent meal in very nice surroundings. Our request for second sitting was honoured the next day and we ate in the MDR for the rest of the cruise with two other couples. Whilst the meals we had were sometimes not great our table companions were a pleasure. Food is a subjective topic but I like mine hot and unfortunately it wasn’t. Our table waiter picked up on my disappointment and impressed me by ensuring subsequent meals were as hot as possible. I was also impressed with the variety of desserts in the Ocean View buffet restaurant and the food choices were also very wide. Unfortunately again for me the hot foods were just not hot enough and even the heated up pasta from the pasta bar was let down by the luke warm sauces poured onto it. Needless to say I didn’t bother much with the buffet food. I did however visit the Mast Grill everyday as the cheese burgers were to my surprise excellent. I had always rated the Princess burgers as superior to Celebrity’s, but that has now changed. As the ship had over 600 kids aboard the age range of passengers was very wide. This for us was preferable to being on a ship full of coffin dodgers. The onboard activities were therefore well attended and fun to be a part of. The highlights being the silent discos and the Sky Lounge late at night was always buzzing. Lewis the CD and Nacho the activities manager energised the evening activities and deserve a mention. Nacho’s dances lessons on the sea days were really good too. Comparing Celebrity with Princess is not easy as they both offer similar standards of food, service, and levels of luxury. Where Princess score for us is the evening entertainment. We enjoy ballroom/Latin dancing and the Princess ships have more floor space compared with Celebrity. The atriums on “Royal” class Princess ships make the foyers on the “Solstice” class ships pathetic by comparison. Celebrity’s Martini bar becomes the hub of nightlife once the live band leaves the foyer, but it just never had the same vibe you find in the “Crooners” bar on Princess. We could see no difference between the cruise lines however when it came to dressing up for the Chic/Formal nights. Being a European cruise with a variety of nationalities on board there were definitely more people “glamming” themselves up. Even on casual attire nights people looked smart, with guys still in shorts looking a bit out of place. Having the alcoholic drinks package included in the cruise price was ideal for us and for a further £84.94 I upgraded mine to the premium package so I could enjoy my favourite beer, Peroni. We certainly made the most of our packages particularly in Café al Bacio but I doubt if I would upgrade again. I will just pay the difference on any premium beers and cocktails etc instead. Other than the Martini bar, our next most frequented bar was the Sunset bar at the back. For sail-a-ways it was extremely busy and therefore not as relaxing a place to be as Celebrity would have you believe. Even the solo guitarist/singer was drowned out by the noise at peak time. Whilst the lawns surrounding it look inviting they are not used and seat space is therefore limited particularly if you wish to avoid the smokers on the port side. The addition of a TV screen over the main lawn was worthy and for watching the Golf Open ideal but compared with the Princess TV screens it was tiny. Being close to the Lawn Club grill made it almost redundant as the volume had to be limited due to the restaurant’s proximity. The sound and visual effect you get from the huge screens on “Royal” class Princess ships is awesome however. As expected with the number of kids on board the outdoor pools were packed, and sun beds crammed in around them. We however, prefer the quietness and civility of the Solstice deck and finding free sun beds, even on sea days, was possible with some searching. Whilst we liked this area it was slightly inferior to the adult only “Retreat” area found on Princess ships. Overall, it was another great cruise. The only failing being that ten days was too short. We would certainly recommend Celebrity for anyone who has not tried them before. If however we were to choose between a Celebrity “Solstice” class ship and Princess “Royal” class ship on a cruise with the same itinerary and price we would pick Princess. Read Less
Sail Date July 2018
Our first cruise experience, we were looking for a relaxing holiday, excellent food, an interesting itinerary, activities to keep our 14 year old son happy, and a great way to celebrate our 20th wedding anniversary. The ship is amazing! ... Read More
Our first cruise experience, we were looking for a relaxing holiday, excellent food, an interesting itinerary, activities to keep our 14 year old son happy, and a great way to celebrate our 20th wedding anniversary. The ship is amazing! The service from all staff was fabulous in t e staeroom, dining room, bars and security. If only Guest Relations were as good! We had a small problem with pre-paid drinks packages, reported it to GR who promised to look into it nad get back to us, which tney didn’t and it was only resolved when I emailed our cruise concierge atCelebrity’s UK booking line who confirmed we were right and contacted the ship. My son had a great time at Teen Club and met some good friends. He also loved tho food and we felt tne shop was a safe place for him to explore on his own. The food in MDR, Mast Grill and Ocean View was superb! Qsine was a lovely novelty experience we all enjoyed. The on board musicians and the resident band were good. Indeed, I am not sure what the guest artistes would have done without them as they certainly bailed them out on more than one occasion. The guest artistes were fairly mediocre and there could have been variety or a few Broadway shows. The ABBA sing along was great but stopped after just 45 mins when people were really starting to enjoy themselves. All in all disappointing. We had an Oceanview Stateroom and were very pleasantly surprised with the space and facilites. Onboard, it does feel that Celebrity are trying to bleed every last buck out of you! Gratuities, extras, restaurants, spa, very expensive shops, accupuncture etc. all very highly priced and far less expensive at home. Shore excursions were also very expensive and we found that we could see the same things for far less on our own or with the hop on buses. Disembarkation was very well organised, but embarkation at Rome was chaotic! Not at all organised and many people were waiting long time in very hot weather begire getting on a bus to check in. Luggage check in was also chaotic. No clear instructions whete to keave luggage and very busy. Disappointed not to see captain and senior crew mingling with guests but maybe they only spoke to Captains Club? Disapoointed that nobody mentioned our anniversary or even offered us a free glass of champers, even though we told the cruise cincierge at time of booking and she said they usually organise a celebration. Although on our last day I read somewhere that we could have paid for a cake ourselves at some point. Seems a bit mean and not really first class service to encourage customers to return. Read Less
Sail Date July 2018
We chose this cruise as we have always wanted to visit the Greek islands and this did not disappoint. It's only our 2nd Celebrity cruise and we enjoyed out trip very much . The crew were all very attentive and responsive to any ... Read More
We chose this cruise as we have always wanted to visit the Greek islands and this did not disappoint. It's only our 2nd Celebrity cruise and we enjoyed out trip very much . The crew were all very attentive and responsive to any requests we had and the quality of food was very high with great selections in the restaurants we used. We did not use any of the speciality restauarants as we felt we were more that adequately catered for in the regular dining areas. The evening entertainment was of a very high standard and good variety, and am sure there is something for everyone. The only down side we experienced was trying to use the swimming pool . Due to the high number of children on board I am afraid to say it was difficult to access the swimming pool. The solarium was also very busy due to this knock on effect and unless you are up at crack of dawn you are unlikely to secure one of the beds around the pool in there. Reserving beds is a practice I think you should be reviewing and discouraging strongly.. Read Less
Sail Date June 2018
We loved this cruise. Each port was unique and the schedule allowed adequate time to explore. Having 2 sea days allowed us to be ready for them. The Guest Relations staff (especially Raphael and Vedrana) were fantastic in helping learn ... Read More
We loved this cruise. Each port was unique and the schedule allowed adequate time to explore. Having 2 sea days allowed us to be ready for them. The Guest Relations staff (especially Raphael and Vedrana) were fantastic in helping learn how to recover my cell phone in the Rome airport at the beginning of our cruise. Someone that works at FCO found it and turned it into Lost and Found. My business card was in a holder on the back. They tracked me down through one of my Facebook friends. The Staff helped me verify that FCO Lost and Found really did have it and how to go about retrieving it. Wow! Romeo, our room attendant, always made sure our stateroom was in great order and spotless. Allan, our Sommelier, always suggested the proper wine for our food. We did the Classic Beverage package as one of our perks and it was well worth it. Our other perk we picked was the WiFi. A great value but sometimes it was slow. (Guess there were a lot of people on it at that time.) Cafe al Bacio is our favorite place to hang out. Love their coffees and teas plus tasty pastries. Yum!!! We did Concierge level. The bonus is the expanded Breakfast Room Service (use the card left in your room.) They bring snacks in the afternoon but since we are Elite and go to the Captain Club event each night, it is unnecessary. We love Celebrity (our 8th cruise with them) and plan on more.. Read Less
Sail Date June 2018
We chose this cruise because it was an area we had never been to before and we were quite happy with the Celebrity line as we have cruised with them twice before. The June itinerary was perfect for us, just getting into the hot season in ... Read More
We chose this cruise because it was an area we had never been to before and we were quite happy with the Celebrity line as we have cruised with them twice before. The June itinerary was perfect for us, just getting into the hot season in many ports and still not too many young kids who were still in school. So far every cruise I have been on with Celebrity has amazed me about their customer service. Their crews are top notch and without criticism. Most crew seemed happy and always had a smile and greeting for you. They could not do enough! Ikadek was our cabin steward. I swear these stewards hide around the corner to lean up you rooms as soon as you step out. He was wonderful. Even left us a nice surprise for a celebration evening. Embarkation was quite quick and so was disembarkation on the last day. We chose to self-disembark on the last date as we had booked private transfer to the airport. Seemless. Excursion prices are getting steep with Celebrity so we booked most of our excursions through private tour companies at substantial savings and seemingly better things to see and do. Santorini was tendered obviously but very efficiently done. The Island itself is just crowded and the cable car return was very crowded having to wait one hour in a long snaking line but I guess we could have competed with the donkeys on our own and walked down. Our choice so I can really complain too much. The scheduled docking a departure times were always early. Everyone got back on board pretty promptly so no delays there and we were always early to every port. We chose the Classic Beverage package for this cruise. In the past, it covered the basic drinks and coffees, but this time we seemed to get dinged for a dollar every time now you ordered a coffee with alcohol in it. That had not happened in the past. But staff were pleasant about it and quite clearly let you know if there was an additional charge. Good thing we had an onboard credit that we unsuccessfully tried to use up!! Entertainment was very good but not as many full cast shows as we had in the past. A larger variety so we chose to skip a couple. The first night of Silent Disco was fun with a good variety of music for all ages but the second night must have been for the younger set as it was all electronic and dance club that I did not recognize at all. Maybe showing my age?? I think the design of the Grand Foyer is nice but not as a venue to dance. The large "rose" flower statue just takes up floor space - move it out of there. The grand stairway should have been moved farther back to the aft wall to make a larger dance floor space since so many activities and musical acts performed there. [I guess I am a nautical ship designer now?!?!] I feel the Lawn Club is a waste of space for relaxing. Very rarely was anyone on the grass or in the large cabanas there. The Sunset Bar is taken up by smokers on one whole side. And they need to turn down the music on the speakers a lot. Could not hear a conversation with someone sitting directly beside me Some concerns about this cruise are as follows: 1] We are non-smokers and had booked a balcony stateroom but unfortunately were not informed that we were on the port aft side directly above the smoking area. So we may as well have lived among the smokers. This information should be made available to guests. I understand the need for smokers to get their fix but not at my expense. It physically makes me ill. The smokers were to be outside on the Deck Five area and to the aft side of the doorway. They were never moved away from directly in front of the doors and therefore directly under the staterooms above [6235, 6233, 6231, 6229, and 6227]. And we were informed that the port side is good for viewing docking and departures. Wrong this time, Everything happened on the starboard side this cruise. 2] Opus Restaurant menu is tired. We ate more off the classic side than the specials of the night. Being the 3rd cruise, we found the menu was becoming the same as previous cruises. We actually preferred to eat in the Oceanview Cafe a few nights for better variety. But I must state the wait staff [Vlada, Jomar, Juan and Carlos were absolutely the best. Great fun and attentive service made the meals quite fun. They even made a point of celebrating people's anniversaries with song, cake and champagne. 3] Officer Rank Insignia should be posted somewhere. You see so many officer staf walking around the ship but have no idea what their function or rank might be. In fact one day I saw the Captain sitting with some other staff and did not realize who he was until I saw him at the Liar's Night show. Maybe as part of the television shows and ship information, they should tell you what their arm stripes mean. I did ask a few but you are reluctant to so so. Lots of security though, felt very safe on board. 4] External stateroom noise. It may seem trivial but when you can hear certain "activities" in the stateroom above you [love is grand - and prolonged!!!], at all hours of the night - from midnight through until 2:00 am, 4:00 am, etc, I does disturb the sleep of others to be wakened in the night and be disturbed by the noisy antics and rhythmic thumping. At first I thought possibly it was actual ship noises but eventually you heard the whole show to confirm what it was you were hearing.... 5] Ship Enrichment. Would like to see more activities and tours provided to other areas like bridge, kitchens, and "off-limit" areas that could be made accessible on sea days. 6] Check your onboard account!! Frequently!! I checked mine daily on the TV channels and found someone had used my room number to book dinner and drinks in one of the specialty restaurants. I was able to have it corrected but was told by Guest services that the person obviously did not have their Se Pass card swiped, strictly through word of mouth to let this happen. We also found once we got home that there are are additional charges on our account that we will need to call about to get cleared off. This is the first time it has occurred but companions travelling with us had it happen to them as well. It seems I am a little negative, but far from it. I really enjoyed this ship and the cruise port selections and if given the chance, will return to a few of these island in future. I like the Celebrity cruise offerings [Caribbean, Alaska and Mediterranean] but might take a recommendation from family and friends and try some other lines just to see if Celebrity really does have the system down as properly as they seem to have it now. Read Less
Sail Date June 2018
We chose this cruise firstly because it was where we wanted to travel to, then we found a ship that was going to those places. The ship was the right size and had the qualities to provide the conditions we wanted - not too small nor too ... Read More
We chose this cruise firstly because it was where we wanted to travel to, then we found a ship that was going to those places. The ship was the right size and had the qualities to provide the conditions we wanted - not too small nor too big, good conditions onboard. The ship was kept very clean, was well maintained and of a size that there was always somewhere to find a private spot. It was a bit hard to find a deck chair by the pool unless you were out early - there was both an outdoor pool for everyone and an indoor solarium for adults only. I would say this ship catered best for adults - there was a children's program but not a lot of other outside activities for them to do.The staff were well trained and very pleasant - our room attendant couldn't do enough for us. They work around when you are out of your room - they seemed to know your routine and your room was made up for your return. We found the ships tours to be quite expensive but convenient and well programmed. The main disadvantage was large bus groups and endless waiting for people, and also that there weren't enough stops for photo opportunities. On board pricing was quite expensive - especially the drinks and dining packages. We drink very little in the way of alcohol but bought the premium non-alcohol package for both cruises. It worked out to be more convenient - especially when going ashore for your day tours it was easy to take a bottle of water or Vitamin water with you, and then to have a nice coffee when you came back in. The food overall was of very good quality. We found the Ocean view dining room very good. Our main observation was the food groupings - the chopped up fruit was right across the dining hall from the breakfast cereals, and soup spoons were often the only spoons available. Also teaspoons were not bought with your coffee for the sugar. Q'sine was fun with very good food - the best on the trip. Read Less
Sail Date June 2018
Pros: Great ship, comfortable rooms, very friendly and acccomodating staff. Celebrity does a tremendous job of keeping all areas of the ship clean at all times. Food was quite good in the main dining as well as the buffet. We enjoyed ... Read More
Pros: Great ship, comfortable rooms, very friendly and acccomodating staff. Celebrity does a tremendous job of keeping all areas of the ship clean at all times. Food was quite good in the main dining as well as the buffet. We enjoyed almost all aspects of the onboard experiences. Cons: As is a struggle with most larger capacity ships, they are understaffed at the popular bars during the busy cocktail hours and while people are waiting to be called for their dinner seating. Some flex help would be appreciated. The major problem we and others had was with the on shore excursions. They seemed to have changed their approach from the last Celebrity cruise we were on in the Baltic. Their tour group size is now a completely full bus of about 50 people. This makes for some very uncomfortable and even useless touring. Imagine what happens when the guide doesn't provide headphone systems. Taking a reasonable walk of 8-10 blocks and up slight hills for a group of 50 seniors, results in people being stretched out over 2-3 blocks. So those that were able to keep up are left waiting for 5 +/- minutes while the guide gathers the flock. This sort of thing happened on every tour. Worse than this, when the guide takes you to a museum, less than half of the guests are able to even be in the same room as the guide. So he/she is describing things that are not visible to half of the group. Then, as she moves on to the next room, that left out group is able to peak into the rom they left and try to figure out what she was talking about. And so it goes throughout the remainder of that and other museums. On one occasion, we were not given headphones so the guide was actually yelling every description while competing with her own echo and the echoes of other tourists in the same facility. Think 100% hard surfaces, many tourists and a yelling guide in the room that you can't get into. Miserable!! After 2 consecutive tours like this that totally wasted our money and were a drudgery to live through, we only took "on your own" shuttles. Going forward, we'll be booking private tours as they are quite a bit cheaper and way more enjoyable, hands down. We brought this to the attention of the excursion desk and to our Concierge. They "appreciated the comments" but not enough to even attempt to make restitution of any type. Unfortunately, this process should be an enjoyable experience. I mean this is one of the main reasons for cruising. Sad that Celebrity appears to have chosen to capture revenues at the expense of an enjoyable experience. Finally, I would have preffered to post this on the Celebrity site but was unable to as their review option expires 7 days after disembarking and we were still traveling in Rome. Seems like a rather short time period to respond. But then, maybe preventing reviews is what they prefer. Read Less
Sail Date May 2018
Overall, this was probably the best cruise we have taken between Celebrity and Royal Caribbean. There was lots to see and do and the excursions we took were all very good. The ship was very clean and well maintained. We slept well every ... Read More
Overall, this was probably the best cruise we have taken between Celebrity and Royal Caribbean. There was lots to see and do and the excursions we took were all very good. The ship was very clean and well maintained. We slept well every night and were able to truly relax. Some thoughts on specifics . . . Aqua Class We couldn’t find any real value for this upgrade this trip. The Blu Restaurant was the only perk offered. We didn’t have access to Michael’s Lounge, which was unfortunate. The Blu Restaurant was never open early enough for breakfast on days when we had an excursion planned. The dinner menu choices in Blu were almost never as good as the choices in the Opus General Dining Room. We don’t think we would pay for this upgrade again. Premium Drink Package We have been disappointed with the Celebrity drink packages on every cruise we have taken. This time, the only benefit we got from the Premium Package was for wine selections in Blu and Opus. And, the only “premium” wines offered were Mer Soleil Chardonnay and Decoy Cabernet, every single night. No other options to try. And, none of the other bars on the ship offered a premium wine option. Really disappointing for anyone who knows and enjoys wine. Access to Michael’s Lounge would have helped a great deal. Excursions The excursions were really well planned and executed this trip . . . kudos to the organizer(s)!! We spent very little time waiting for our bus number to be called sitting in the Reflection Theater this time. Massage As with every other massage I have had at Canyon Ranch, I tell them where I would like them to spend time and energy (my neck), and they go about doing whatever it is they always do. They spend very little time and zero energy really trying to work through neck pain. Stop asking me if you aren’t going to do anything different. Room Attendant Our room attendant, pronounced E-mah-day, was exceptionally attentive and eager to please us. Whatever he is getting paid, it isn’t enough. He is great and should be treasured!! Opus Dining Room Our server at Table 32, Brian, and our sommelier, Marvin, were both fabulous professionals. We looked forward to joining them about half the evenings on the ship and enjoyed their service to be much more attentive and fun than what we found in Blu. Buffet For what it is, I think the chefs in the buffet do a great job! My only suggestion would be to start serving pastries, fruit and continental items (eggs, sausage and potatoes) earlier than 6:30 am for guests who are planning to take an early excursion and need to eat something (anything) before they leave the ship. Private Pilates Class OJ was very good and we enjoyed his class very much. My only caution to Celebrity would be . . . I’m not sure this class should be advertised as a “Private Pilates” class, because it really is a very general core strength and stretching class. There were no true Pilates elements included in the class. When guests are paying $100 per hour for Pilates, they should get Pilates. Gifts from Friends Since this was my retirement cruise, we received flowers from two of our friends. One arrangement arrived with no card, so we had to put a photo up on Facebook to figure out who sent it to us (not good). When we returned home, the same friends asked if we had also received a bottle of Dom Perignon champagne and a dinner in a specialty restaurant on the evening of our choice. No, we didn't. My husband saw a bottle of Dom Perignon in our refrigerator, but just assumed it was part of the bar. I would think a gift of Dom Perignon would be left on the coffee table in a bucket of ice and with a card. Not well executed and our friends are now trying to work through getting credits from Celebrity. Formal Nights We very much enjoyed the formal "at sea" nights on Celebrity. They have discontinued them and now call the at sea nights "chic". We saw all kinds of attire on the "chic" nights and were quite disappointed. We have booked an Azamara cruise for 2020 in hopes they will have formal nights and a much better premium wine selection. Read Less
Sail Date May 2018
My husband and I have been wanting to do a Mediterranean cruise for many years, but just kept putting in off, due to the dreaded long flight from U.S. to Rome. OMG, this cruise was amazing. We arrived one day prior in Rome, so much to ... Read More
My husband and I have been wanting to do a Mediterranean cruise for many years, but just kept putting in off, due to the dreaded long flight from U.S. to Rome. OMG, this cruise was amazing. We arrived one day prior in Rome, so much to see and do, please plan at least three full days for Rome. The port is about 90 miles from Rome. So, plan ahead on travel time. Our private taxi dropped us off at the port. It was a terrible mess, long lines, no signs for Celebrity, all passengers were crammed in buses taking you to various ships at port. It was awful. Celebrity, where was your signage or staff? I think it was a terrible port arrangement. After a rather long bus ride, we finally got dropped off to the Celebrity check in. It was fast and efficient. We got on board about 1:30. We had lunch at the buffet and even our room was ready. We ate each evening in the main dining room. The service was wonderful. Food was average. (We are foodies!) Presentation was top notch. We attended each evening (Celebrity Showtime) the prime entertainment at the main theatre. I thought they did a great job. They had something different each evening. Very entertaining. We have sailed with various cruise lines, but Celebrity is our favorite. The service, attitude, shows, and mature passengers, makes this our favorite cruise line. All the ports were amazing. Athens was the least favorite, too big and modern. I fell in love with Santorini and Mykonos. Beautiful, like a postcard! Read Less
Sail Date April 2018
We choose this cruise based on the ports. It had longer times in port and went to almost every destination we wanted within 10 days. We were very impressed with our embarkation when we were allowed to board and dine with our friends ... Read More
We choose this cruise based on the ports. It had longer times in port and went to almost every destination we wanted within 10 days. We were very impressed with our embarkation when we were allowed to board and dine with our friends who were in a lower class than us. We were concierge and they were veranda. The staff in general were very attentive and not pushy to sell things which made this cruise a plus among others. As for dinner dining, we can not say enough for Lalita and Bernard. It only took the first night and we were sold by their amazing service and friendliness. Every night after we reserved the same table at the Opus so we could be served by our new friends. Aside from the service, the food was amazing! We were so impressed. Other forms of dinning were great at the upper deck grill and the buffet. We do not recommend room service. It was really low quality for breakfast. Honesty, the best Gelato was on board our ship (ironically)! We really enjoyed the activities they had available on the days at sea, but did not get a chance to see any shows, drink or party, or even gamble. After all, we were there for the ports and wanted to get an early night for each excursion ahead. The formal nights however were very elegant and as the whole boat felt upscale, we were excited to participate with our own formal wear. The whole ship was immaculate and upscale that made us feel like we were all in the same class. There was a quite a few crowds that varied from families to seniors, but because of the size of the ship, it felt very cozy, private, and less crowded over all. Read Less
Sail Date April 2018
We chose the Reflection because of the itinerary and the perks that were offered at the time. Even though the ship is huge, we never felt that it was crowded. The Aqua class cabin we had was very nice and our steward was always available ... Read More
We chose the Reflection because of the itinerary and the perks that were offered at the time. Even though the ship is huge, we never felt that it was crowded. The Aqua class cabin we had was very nice and our steward was always available if I needed something. We thought that we would eat at Blu a lot, but found that the offerings in the main dining room were more to our liking. However, we did eat at Blu for breakfast. The embarkation was extremely smooth and we were in our cabins before we ate lunch. I was dreading disembarkation because of some of the other, not Celebrity, ships we had been on. But it also went very smoothly. I can't give it 5 stars because I felt that the entertainment was not good. In fact, I felt that it was geared toward a very old age group - an awful hypnotist and a singer that should not have been singing. The activities were also lacking. My husband and two other men went to the golf putting competition that was supposed to happen and no one from the activities staff showed up. This ship is beautiful. The captain is very funny. I would travel on Reflection again. Read Less
Sail Date September 2017
Embarkation was amazing from taxi to boarding was ten minutes,the Reflection was spotlessly clean,can't say enough about how friendly and efficient the crew were, the entertainment was pretty good the only negative things I had on ... Read More
Embarkation was amazing from taxi to boarding was ten minutes,the Reflection was spotlessly clean,can't say enough about how friendly and efficient the crew were, the entertainment was pretty good the only negative things I had on this cruise was the food,everything in the buffet was luke warm,why can't they keep the food hot and why can't they cook a moist chicken breast,the chicken I had on my air canada flight back home was ten times better,we booked Aqua but they close blu at 9am so if you want breakfast you have to get up way to early,as for the specialty restaurants way,way overpriced,we tried all four,the presentation and service is excellent but the food doesn't match the service,we had lobster in murano,like chewing rubber,duck another night which was almost impossible to chew,we only went to the main dining room once and it turned out to be one of our best meals,very tender lobster,disembarkation was a breeze much better than North America,overall we enjoyed this cruise I just think they have to improve the food. Read Less
Sail Date September 2017
This was our second Eastern Med cruise on Reflection, our first having been in May 2016, and we are a couple travelling without children. This time round, the Turkish ports of Bodrum and Kusadasi had been dropped and Messina, Valetta and ... Read More
This was our second Eastern Med cruise on Reflection, our first having been in May 2016, and we are a couple travelling without children. This time round, the Turkish ports of Bodrum and Kusadasi had been dropped and Messina, Valetta and Rhodes added in, so we had new venues to explore and a chance to do something different in ports we'd visited before. We flew out direct from Manchester to Rome to join the ship and enjoyed a private taxi transfer from the airport. There were short queues at the cruise terminal but the staff were efficient and embarkation was a pleasurable experience. Our stateroom attendant was very helpful and attentive, and was happy to meet a couple of special requests we made - stateroom review and details below. We had opted for flexible dining and were offered either a shared table or a table for two on a walk in basis every time we chose to eat in the dining room. There is a reasonable choice of food, which is usually well cooked and presented, and we found the portions adequate and not overfacing. A minor criticism is that the food we were served was never really hot. For all our other meals and a few evenings we chose the oceanview café and were delighted with the choice and quality of the food - special mentions for the authenticity of the Indian curries and the home made ice cream is better than that in the gelateria! All of the crew in both venues were welcoming and efficient, with a few outstanding individuals. We aren't really night owls so don't take advantage of the shows and late night entertainment, preferring to relax in one of the lounges which feature live music. The performers we saw were generally of good quality and were very friendly and approachable. We also like to do our own thing when in port, so can't offer any personal opinion about the excursions on this trip. The constant upselling of drinks/speciality restaurants and photo opportunities can be a little irritating at first, but a polite refusal is always accepted with good grace! Overall, Reflection remains an elegant and impressive ship but there are some signs of her age if you look closely. We will certainly cruise with Celebrity again and would not hesitate to choose Reflection Solstice class sisters whenever her itinerary meets our requirements. Read Less
Sail Date September 2017
We arrived in Rome one day pre-cruise and stayed two days post-cruise. That was barely enough time to scratch the surface and I can't wait to return to Rome. But the next time, I'll go in January!!! Rome is very crowded, even ... Read More
We arrived in Rome one day pre-cruise and stayed two days post-cruise. That was barely enough time to scratch the surface and I can't wait to return to Rome. But the next time, I'll go in January!!! Rome is very crowded, even in September. We took the train from Termini to the port at Civitavecchia. Our train ticket cost five euros and I'd do the same thing next time. The train was on time and comfortable. But if you have a lot of bags, perhaps you'd be better off with one of the shuttles that pick you up at your hotel and drop you off at the ship. This was my first time sailing out of this port and I had no idea how complicated it would be. See below. Once we arrived at Civitavecchia however, the heavens opened. We were soaked. There was only one staff member present and he was no help other than to say that the walk would take at least 20 minutes. He didn't have a map. He didn't offer to call a taxi. So after much debate, we bought a ticket for the town bus that took us to the cruise lines' shuttle buses that take you to the ship. The bus ticket cost two euros. But the walk across the road soaked us and our luggage. We had to wait about twenty minutes for the town bus. The other thing I'll point out is that the bus to the cruise line shuttle buses stops running at about noon for two hours. Lunch time? There were only one or two taxis visible at the Civitavecchia train station, so that wasn't really an option. It's too bad that the staging area for the cruise lines' shuttle buses isn't closer to the train station. The torrential rains really complicated the situation and there were a lot of mobility challenged people who were struggling. It was a poor start. Check in was smooth once we got to the terminal and our room was available promptly. We had an inside cabin and it was okay. We chose 8:30pm dining. It was perfect. There were many long days in port and the later dining allowed a few hours to relax at the pool before dinner. I enjoyed most of the dinners. There is a pretty decent pool side grill that's open from 11am -6pm. It's a popular place. Service was great all over the ship. But I hated being questioned all the time by the servers why I didn't have a drinks package. I was travelling with a non-drinker, so the package didn't seem worthwhile. I found the questioning off-putting. The other thing I don't like is my servers and room steward begging me to give them good reviews during the last two days on board. They do a very good job. They're professional and efficient. And my feelings of distaste are not with them but rather a system that makes them do this. I hate that they feel like they have to do this when I know that their wages wouldn't approach the poverty line in my country. Presumably they have supervisors on the ship who judge their work. That should be enough. We didn't attend any of the shows but enjoyed some of the poolside music. One young guitar player was especially good. I could have listened to him every day. He played a lot of traditional Greek and Russian music and received the biggest applause of the week. We chose this itinerary for its ports and they didn't let us down. I loved all of them and can't wait to return to the Med in the future. My favourites were Malta and Rhodes. We paid $25 (US dollars) each at the end of the cruise for a transfer to the Civitavecchia train station. It's robbery on the cruise line's part as it's a five minute drive. But with rain in the forecast, it seemed prudent. All together, we had a great cruise. Read Less
Sail Date September 2017
We chose this cruise on Celebrity because we 1) Loved the itinerary and 2) are long time cruisers with Royal Caribbean and were told Celebrity was a step up from RCCL. While the ship (Reflection) was beautiful and the accommodations top ... Read More
We chose this cruise on Celebrity because we 1) Loved the itinerary and 2) are long time cruisers with Royal Caribbean and were told Celebrity was a step up from RCCL. While the ship (Reflection) was beautiful and the accommodations top notch, the best we can say about the rest of the cruise is meh! First of all, the ports did not disappoint. We had a fabulous time at all of them. The ship is relatively new, very clean and new. The food was very good, but nothing special. We saw 4 of the entertainment shows and only one (a magician) was outstanding. The shipboard activities were mostly sparsely attended and therefore, did not yield an exciting atmosphere. The service was generally pleasant, but with a few exceptions, not effusive. We took one shore excursion (with the cruise line) in Naples, and while very good, it was long (6.5 hours), they did not offer food and allowed us less than 20 minutes to find food on our own. In addition, they stopped at a cameo factory as an "enticement" to sell us something that was not part of the description. Everything was exceedingly overpriced. A $50 "special" halfway through the cruise for a small bag of laundry; A $250 "special" halfway through for WIFI (most coffee shops in port offered free WIFI); the wine packages that included $40 bottles of $8-12 California wines. We never went to any of the specialty restaurants because the up price was exhorbitant ($40-50 per person). We'll continue to cruise because we love it, but if I'm going to pay for an upscale version, I'd like something for the extra money without having to pay for it again. Read Less
Sail Date September 2017
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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