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12 Celebrity Reflection Europe - Eastern Mediterranean Cruise Reviews

Firstly these are the things I liked about this cruise: -the cabins were large including the bathroom. They might not have won any interior design competitions but they were comfortable. -the ports visited were very good and we ... Read More
Firstly these are the things I liked about this cruise: -the cabins were large including the bathroom. They might not have won any interior design competitions but they were comfortable. -the ports visited were very good and we enjoyed all of the tours I arranged independently of the boat -the food overall was of good quality in the Opus restaurant and for afternoon tea and for some dinner choices in the 14th floor cafe -the serving staff in the restaurants and bars on board were smiling and helpful -the sunset bar at the back of the boat was one of our favourite areas on board and the martinis at the Martini bar were very good. -the gym was well equiped and large. -the iced towels and water that we were greeted with before we embarked back on the boat at each port of call. -Lunch at the Porch restaurant was well worth the additional fees. But, here are the things I really did not like and spoilt our cruise to some extent: -the check in desks in Rome were small and the whole atmosphere was chaotic and did not lend itself to a relaxed embarkation -we had free wifi and a drinks package which was not initially honoured by the ship and it took a few hours into the cruise before this could be sorted out, which was an unnecessary aggrevation. -the safety demonstration was awful. We had to watch a lame video which made a mockery of what should have been a serious safety briefing -we went for breakfast on the first day of the cruise at the Opus restaurant. The dinning room was only about 20 percent full but they insisted on shoving everyone into one corner of the dining room which did not make for a comfortable dining experience. The same thing happened on the second day so we stopped using the dinning room for breakfast for the remainder of the cruise, which was a shame as I normally enjoy sitting down for breakfast and having it served on holiday -one of the Food and Beverage managers for the Opus Restaurant was quite rude and acted in a belittling manner, but in fairness to the cruise line the maitre de called me back after recieving the feedback form and offered us not only his apologies but a free upgraded dining experience by way of apology which was much appreciated. -as fairly in experienced cruisers we did not realise that the water bottles in our cabins were not free of charge and were stunned to receive charges of over $100 on our final account. I think they should be clearly indicated as mini bar items on the bottles themselves and chargeable as such. -public areas that you would expect to be quiet such as the library, games area and reading area are located in the atrium so are not quiet at all. -music was played virtually everywhere on board and it was difficuly to escape from and it really wasn't our cup of tea, with the exception of some accustic music at the sunset bar and the violinist and cellist on board. -our bingo fiasco was one event which really spoilt one evening. We thought we would play bingo for a bit of fun with our daughters which at $49 a board did not seem that cheap to us. It included some raffle tickets. A big deal was made out of the draw, read out one number at a time until the $1,000 winner was announced. Turned out to be my husband, we were so excited not having won much before. At the end my husband went to claim his prize which was not the on board credit we were expecting but a certificate for $1,000 off our next cruise with Celebrity which as it can only be used directly with them is probably not worth anything when travel agents offer other incentives to get you to book. As my husband said afterwards he felt he had won a $1,000 and lost it all in the space of one evening. So would we travel with Celebrity Cruises again. In honesty if the prices was right and the ports of call were interesting, maybe, but the overall feeling that we felt about this cruise line is that it is a bit underhand in it's charging and constantly looking for ways to make you spend as much money as possible on board. I think we would look at a different cruise line next time. They certainly didn't do much to entice us to come back again. Read Less
Sail Date August 2018
Ports of call especially Greece were the main reasons for this cruise. After several cruises with Celebrity and a wonderful cruise on the Silhouette in April we were looking forward to this cruise. The ship is the largest of the Celebrity ... Read More
Ports of call especially Greece were the main reasons for this cruise. After several cruises with Celebrity and a wonderful cruise on the Silhouette in April we were looking forward to this cruise. The ship is the largest of the Celebrity Solstice fleet and the least well run of all Celebrity ships. From useless Guest relations staff and management to incompetent food preparation services, we would never sail on the Reflection again. The kitchen could not handle special dietary concerns for advanced notice meals and the ordering at Cafe el Bacio and getting a decaf drink was a 50-50 proposition if you did not watch them make your drink. If you have a health concern be VERY, VERY careful. Meals, when properly prepared, ranged from inedible to very good. Regular meals that consisted of a beef dish varied at the same table. One had a melt in the mouth steak and another could barely cut it with a knife, let alone chew it. Service was good but despite the efforts of the waiters and the maitre'ds, you never knew what quality meal you would get in the main dining room. After the first night several tables around us were never occupied again for the entire cruise. We suspect people were at the Ocean view cafe or an upscale venue after the first night experience. Stateroom attendant was superior, entertainment was excellent with the exception of he boring and repetitive productions shows. Any problems brought to the attention of the Guest Relations desk were mainly ignored. The Captains Club Hostess was the only one who really cared if one enjoyed the cruise or not. Read Less
Sail Date June 2017
We were disappointed overall in this cruise. It just didn't have that wow factor. You were nickled and dimed at every turn. Really charging for water snd adding 18% gratuity? Wine costs were atrocious. An on board purchase of a ... Read More
We were disappointed overall in this cruise. It just didn't have that wow factor. You were nickled and dimed at every turn. Really charging for water snd adding 18% gratuity? Wine costs were atrocious. An on board purchase of a bottle of wine that you could not bring to the dining room was $20.00 plus18% gratuity even though nothing more than the purchase of the bottle took place. The same bottle bought in the dining room was $45 plus 18% gratuity. This is absurd when the cost of the bottle was more around a $10 bottle. The OPUS dining room was a disaster from the design, unacceptable noise levels, poor food quality with lack of variety,. What does it say when I room service is preferable to the dining room. Our cabin was well maintained but frayed and torn hems of towels are not a sign of quality. The towels and face cloths were thread bare. Time for new linens. The entertainment was terrible. Tenors of Rock were the only worthy act . Walked out of many performances I would never take another Celebrity Cruise nor recommend it . This is best described as an oversized water taxi! Read Less
Sail Date September 2016
Chose this cruise as I had read lots of fabulous reviews on the reflection in dec last year. I booked the SV on deck 8 with free classic drinks and a 300 credit . on arrival I decide i needed internet there were only 3 packages ... Read More
Chose this cruise as I had read lots of fabulous reviews on the reflection in dec last year. I booked the SV on deck 8 with free classic drinks and a 300 credit . on arrival I decide i needed internet there were only 3 packages full cruise 318 1 dy about 70 and 1 hr abut 21 no other choices. i only needed about 200 mins total so and to opt for the expensive 318 deal 2 days later I noticed they were selling 250 mins for $99 i went down to complain and was told oh well its a special this is a rip off! I will post a specific warning on this! On checkin we were accosted by specialty dining. on asking or first drink were asked to upgrade like Mc Donalds this continued for the first 5 day of the cruise. specialty restaurants also bugged us for 7 days. I did try to sushi on 5 it was fabulous and we did go back . the grill was ok but my appetiser and main arrived at the same time whats that all about and the service was really slow . not a fan of the food either My husband dissent drink so asked could ache have the internet package instead they said we both had to do the internet package -rediculous and he couldn't even get sparkling water! the room was nice but the black soot on the balcony caused the cabin man on deck 9 to drench our balcony in water sometime with on it every morn about 830 .the soot is definitely there I do have pics. the MDR at night on deck 4 most of the wine waters sloshed wine in our glasses like a beer hall. the MDR morning breakfast attitude of waiters is a complete contrast. they couldn't do enough for us!! kudos to the Supervisors at breakfast . I have cruised on Azamara( 5 times)Seaboard Silverseas Oceania Princess(20) Cunard(2). I consider the food on Celebrity below par and for the price its a bad deal. the Customer relations dep needs a kick in the arse.Attitude is apphauling. on 2nd day my husband asked about staying on and was told tat all packages stayed in place till we left the ship if we paid $US39.this is not try the alcohol stops as does the internet even though the night before it still showed 3 days !!!!!!!! we decided to stay on till 12 s we had a late flight the waits of time to get our credentials of 50 mins into the 3.5 hr stay was ridiculous we had to assemble at the deck 5 and were slowly taken to deck 2 we did not get ut credentials till 9.25 then i went to use my internet and it had been cancelled . had I known that i would not have stayed on. I could have sat in the terminal and get internet for free!!!i had work to do and could not do it! all in all I would never go on a celebrity and would never recommend. they need a lot of work before they are 5 star line!!!starting with management! Read Less
Sail Date September 2016
CX are my preferred line - because they manage crowds so well. However, I do have a few gripes! 1- Up - selling. We have already purchased the cruise - but were made to feel considerably uncomfortable having to continually - ... Read More
CX are my preferred line - because they manage crowds so well. However, I do have a few gripes! 1- Up - selling. We have already purchased the cruise - but were made to feel considerably uncomfortable having to continually - throughout the cruise - say 'No Thank you'. The deck space (shops), so called newsletter, TV, specialty restaurants etc are Dominated with selling you things you don't need - or should not have to pay more for! 2 - We had the Drinks and Gratuities package. I even checked by telephone that this included ALL gratuities. However, when we got the bill - they added Gratuities - saying it was only the Gratuities on the drinks that were included in the deal. Pause Hang on a second!!! - I checked that the deal included the $13.50 a day gratuities levied on all passengers - and was told by the Celebrity bookings people that it did. At the desk on CX they tried to blame an agent for the 'misunderstanding'. There was no misunderstanding. Logically - if you were paying nothing for the drink because you have a package - why would there be an added gratuity of 18% on that drink? The drink bill came to $0 each time because we stayed within the allowable range. 0% of nothing is nothing - surely? So the logic of saying the gratuities referred only to the gratuities added to drinks - does not stand up! And - Why are they adding gratuities to drinks? Even water??? 3 - Dress code definitely needs to be sorted. I sat in a dinner suit at the formal event, next to someone in t- shirt. We both felt uncomfortable. 4 - Food quality is slipping. 5 - How dare you leave envelopes in our cabins begging for more money at the end of the cruise. STOP IT. Pay your staff properly in the first place. 6 - Parents - control your children - especially at night when they run up and down the corridors. Apart from that - all went well. Read Less
Sail Date July 2016
We chose this cruise as neither of us had ever cruised to the Eastern Mediterranean , and we decided to break with our usual tradition of sailing with P&O and try Celebrity. We were travelling with friends from Scotland, whom we have ... Read More
We chose this cruise as neither of us had ever cruised to the Eastern Mediterranean , and we decided to break with our usual tradition of sailing with P&O and try Celebrity. We were travelling with friends from Scotland, whom we have cruised with many times with before, to celebrate a milestone birthday. Even before we travelled, the booking process with Celebrity was chaotic and protracted. We tried to book leg-room seats on the flight as my husband is 6ft 3, only to be told that we couldn't do this until exactly 28 days before departure due to it being a scheduled flight. We couldn't get any answers on baggage allowance either, and both Celebrity and Monarch passed us back and forth without giving us any real satisfaction. Check-in at Birmingham airport was Ok, but it was a completely different matter when we landed in Rome. For a start it took over thirty minutes to bring the steps up to the aircraft. Despite the fact that we were in 37 degree heat, the Italian airport authorities were in no great rush to get us off the plane. When we finally did disembark, we walked miles to baggage reclaim, and waited over an hour and a quarter for the luggage to come off the carousel. What on earth were the baggage handlers doing all that time? Then came another long trek to our allotted coach before an hours trip to the port. The ship looked quite impressive. Embarkation was slightly drawn out, but finally got to our balcony stateroom. This was also nice, larger than the equivalent on P&O. However, we were not enamoured with the fact that there was a mini bar rather than just a fridge. This proved to be a familiar pattern of Celebrity in trying to extract as much money as possible out of the passengers.Also, no tea or coffee making facilities, but this being an American ship, didn't really surprise us. The safety drill was also unnecessarily protracted taking nearly an hour, and ,strangely enough, did not require any of the passengers to bring their lifejackets to their respective muster stations with them. How can you possibly assess the competence of the group if they have not demonstrated that they can don the equipment in an emergency? Instead we had to watch a video playing on a loop, which most people lost interest in in the first ten minutes, particularly when it was then repeated all over again in Spanish.... The ports visited were excellent. We only did one organised trip to Ephesus; for the rest of the time we found some great taxi drivers who were a quarter of the price of an on board excursion, and just as knowledgable about their area. So, at the risk of sounding like a "grumpy Old Woman" I'm going to have a a bit of a rant about the downside of travelling on Celebrity Reflection. Firstly, the continual "up selling " of the signature restaurants became very tiresome. We were often pestered at the bar to book one of these speciality dining options, and had collectively decided not to bother, particularly after overhearing a British couple saying that the food in the Tuscan Grille was the worst they had ever tasted.. The food in the Opus restaurant where we were on a fixed dining basis at 8.30 was barely average, with most of the diners, ourselves included, ordering the New York steak several times due to lack of any real choices. The starters were mostly of the salad variety, so no real finesse here either. It took the maitre de three days to sort our table setting out; in the end we just pushed two tables of two together so that we could eat with our friends. On so called " Evening Chic" nights, there was no real effort made to provide a special meal, just the same old same old, with no sense of occasion. And onto the subject of Evening Chic. What a misnomer that was! Whilst some of the guests embraced this fully by dressing smartly, there was an equal number of passengers who appeared to be trying to make some kind of stand against it, turning up in the restaurant dressed in flip flops and shorts, despite there supposedly being a dress code. Why were they allowed to come in dressed like this? The interpretation of Evening Chic is very subjective and obviously some people's ideas need careful review. Either make the dress code formal or dispense with it altogether, as this is far too ambiguous. And for goodness sake, if they are not correctly attired, don't admit them until they are. Celebrity are obviously trying to develop a hierarchy on the ship, similar to that shown on Cunard, and we found that many of the areas were out of bounds to most of the guest ( unless you wish to pay yet another supplement !!) . The bar areas were only open at certain times, apart from the ones up on deck, so if you wanted to get out of the sun and relax in air conditioned comfort at two in the afternoon, you were out of luck. Always the vastly expensive and ever available mini bar in your stateroom of course... We had an inclusive standard drinks package which suited me as I am not a great lover of cocktails,martinis etc, but my husband and two friends upgraded theirs to a premium package in order to be able to enjoy a more ambitious menu.Oddly enough, the drinks package doesn't cover you for bulk-ordering bottled water in your stateroom. This meant that we had to keep remembering to order a couple of bottles before leaving any of the bars, so that we could keep some in the fridge. Be aware also, that the bottle of Evian that is on top of the cupboard in your stateroom when you arrive is NOT complimentary. Expensive mistake to make, as it is classed as part of the mini bar. The entertainment also left a lot to be desired, with poor shows and overly loud music in the atrium area. And the fact that the shows were going out at 7 o clock meant that those of us on later dining either had to forgo our pre dinner aperitif or arrive at the dinner table late having sat through the show. Why are there not two showings, one at 7.30 enabling first sitting to go and one at 10.30 enabling the later diners to attend? Ludicrous. The high volume of badly behaved teenagers had no problem amusing themselves though, rampaging up and down the corridors late at night while their parents abdicated all responsibility for their actions. These same teenagers were a pain in the backside on sea days too, when they corralled large quantities of sun beds both in the sun and the shade and then disappeared for most of the day. While on the subject of sun beds, they are placed far too close together and it is impossible to get anywhere near the pool unless you are down there by 6 a.m. The pool butlers need to enforce the empty sunbed rule a bit more stringently. Most of the staff we spoke to were pleasant, but I cannot honestly say they looked happy to be in their respective roles. Many looked bored, a few were slightly arrogant and there definitely wasn't the level of service that we have come to expect on a cruise ship. Our waitress, her assistant and the sommelier were the exception to this. Disembarkation was another shambolic affair. There were no officers to give us any guidance as to where we should meet ( in fact we didn't see much of any of the officers, full stop ,throughout the entire cruise) and having to lug our cases across to the coaches ( plus actually put them on the bus as my husband and friends had to do) then go through the rigmarole of checking the bags in at Rome Airport, all in 37 degree heat was unacceptable. Then the check in desks had a malfunction, so we were over an hour waiting for these to re open. The consequence of all this was that 15 suitcases were left behind when our aircraft finally took off( thankfully not ours, but more by luck than judgement!). Celebrity; you have GOT to get your act together. You are selling yourselves as a luxury brand and you are far,far from this. I appreciate that P&O charter their own aircraft, thus dispensing with the ridiculous check in charade experienced here, but surely there are enough British passengers on the cruise to warrant doing likewise? Your chefs needs to up their game considerably if they wish to compete with a luxury market as the food is average and the lack of any intuitive cooking or preparation is very apparent. The greed of the company when it came to gratuities was also disturbing; in the end we opted to remove them altogether and reward the staff whom we felt most deserved it. To levy gratuities on every drink, plus the daily expectations ,plus then having the audacity to leave envelopes in the staterooms was breathtakingly avaricious. As you've probably gathered, we won't be travelling with Celebrity again. Maybe they should send some of their management onto a P&O ship to see how it's done.... Read Less
Sail Date July 2016
Be incredibly careful where your room is. We booked over the theatre, and had loud thumping bass "music" almost every afternoon (practice) and night for four hours. The only day of peace was when they had a terrible magician ... Read More
Be incredibly careful where your room is. We booked over the theatre, and had loud thumping bass "music" almost every afternoon (practice) and night for four hours. The only day of peace was when they had a terrible magician instead of a terrible band. The average age on board was about 60. Do they really think these people want to hear hard rock? Only the many many drunks on the ship. I think that is the main reason many people cruise - a week or more of drunkenness, without the drive home. The food is very good, if you avoid the main dinning room, which is terrible. Much of the food is good in the Oceanside Cafe. Must of the staff was very pleasant and friendly. The ship is too big to be able to handle tours - waiting in long lines just to get off of the ship is common. Read Less
Sail Date April 2016
This was our first occasion to sail with Celebrity. The embarkation process went very smoothly. Our Sky suite was well appointed and the butler, Rodney, was very kind and efficient. Two days into the cruise I began noticing a strange odor ... Read More
This was our first occasion to sail with Celebrity. The embarkation process went very smoothly. Our Sky suite was well appointed and the butler, Rodney, was very kind and efficient. Two days into the cruise I began noticing a strange odor in our stateroom. I notified our butler who asked housekeeping to steam clean our carpets-no change. An a/c mechanic next inspected the room. He noticed something different in the room but nothing significant. He changed the filters-no change. The director of guest services assigned a different suite that was located directly beneath the kitchen. It was very noisy until about 11:30PM but resumed at about 4:30AM. The suggested solution was either stay in the original suite or wear ear plugs. The director of guest services said all the senior staff cycled through our suite and found nothing significant. However, after several days the odor in the original suite had become even stronger-still no solution was found by the staff. My wife and I slept in the second suite and did in fact have to wear ear plugs. We eventually spoke with the Hotel manager who was indifferent to what we were experiencing. Our experiences in our suites were totally unexceptable. The day before the cruise was to end our next door neighbor's wife experienced flu like symptoms that were respiratory related. My wife met several people during this time that were coughing and complaining of having allergy problems. The serving staff during our assigned dining time were exceptional. The food was very average. On one occasion I sent a piece of filet mignon back 3 times because it was over cooked and tough. The stage entertainment was far from family entertainment. On one occasion a violin player started her routine with a long gown. By the time she finished she was wearing only a bra and panties. The ships band, Blind Vinyl, was outstanding. Overall, I found for what I paid for this cruise wasn't worth it. On other cruises whenever there was a problem the staff went out of their way to solve the problems and never assumed that the client was wrong. Cruising with Celebrity was not a good experience. Read Less
Sail Date September 2015
Arrived Gatwick south terminal 29/06/15 at 0145-0200 approx, to be advised by Easyjet staff that there had been a power cut the evening before and the Easyjet plus bag drop wasn’t working but would be open around 0400. About 0300 the ... Read More
Arrived Gatwick south terminal 29/06/15 at 0145-0200 approx, to be advised by Easyjet staff that there had been a power cut the evening before and the Easyjet plus bag drop wasn’t working but would be open around 0400. About 0300 the Easyjet plus bag drop opened up and our 3 cases were accepted once the boarding pass had been scanned and a receipt issued, (cant find receipt at present), we proceeded to the security check in desks. On arrival at the security check in we were unable to proceed into the departure lounge as our boarding passes, which had been printed at home weren’t being accepted, after advice from the security staff there, we went back to the Easyjet desk to get it sorted out. The Easyjet personnel (male) listened to what we had to say looked at our boarding passes and printed out new ones, once again we returned to the security check in with our newly printed out Easyjet boarding passes, only to be refused entry to the departure lounge again. Once again we went back to the Easyjet personnel (male) who now informed us that the flight had been cancelled, we were told various things including we should have been notified by our travel agents, or we should have been advised by Celebrity, or we had all been sent emails and it had been cancelled 4 days previously, needless to say neither us or any of the other passengers going on the cruise had been given any such notification. The flight EZY5253 had been shown on their website as still departing on the 29/06/15 at 0650, the night before, and after checking the internet at the airport, it was still shown as departing at the same day & time, there was nothing there about it being cancelled. The 27 others that were flying out to join the cruise hadn't been notified either, there were also a lot of other people possibly independent travellers who likewise hadn’t been informed, I would estimate there were about 100 of them all in a queue trying to get seen by an extremely inadequate number of Easyjet staff at the check in desks. When asked what we were supposed to do, the Easyjet personnel (male) just said join the enquiries queue, which by this time was very long and growing by the minute. This was totally unacceptable, we had a cruise ship to meet up with in Italy, if we weren’t there it would depart without us, Easyjet staff did not seem concerned about this at all. Two of the passengers, who were slightly in front of us in the queue, were told they would fly them to Naples and they could catch a train to Rome airport but that would arrive to late anyway, and the train journey cost would be at their own expense. As there appeared to be only 2 available seats on that flight, it was not an option for anyone else. Amongst my paperwork for this very expensive holiday I found a phone number for Celebrity, which I rang at 0402 and spoke with a helpful lady who also wasn't aware that our flight had been cancelled, she said that if I didn't hear from her within 15mins I was to call her back, I called her back at 0432, 30mins later, and she informed me that the flight EZY5253 was going to be reinstated and she was still on the phone with Easyjet. There was no time given for this flight to take off however. We then had to get our boarding passes reissued so that we could proceed to the departure lounge to travel, we sat around the airport for around 4 hours, waiting for the flight gate to be shown, there were no apologies from Easyjet at the airport, no offers of refreshment while we were waiting around. Not only did this totally ruin the start of our holiday which we had been planning for months, it left us stressed out, still unsure whether we would actually make the connection to the ship as there was a coach journey to be made the other end. This is solely down to the incompetence of Easyjet to operate a service, they say on the boarding pass “if you're late we won't wait” but nothing about how they will treat passengers if Easyjet are late or in this case cancelled/postponed. We landed in Rome and caught the transfer coach from Rome to Civitavecchia, where we were rushed through the check in, onto Celebrity Reflection only to be ordered to the muster positions for the safety talk, no thought about letting us put our bags down or into our cabins or get something to drink, it wasn't our fault we were late, it was Easyjet which had been booked by Celebrity, perhaps they should think about flying with a decent company rather than Easyjet. We received no ‘welcome on board’ or drink, we actually felt like an inconvenience to the staff for being late. One of our fellow travellers refused to attend the safety talk until he had accessed his cabin, such were his and ours stress levels. Our Cabin was fine, as expected, cabin staff Hariaji & John very nice and obliging, kept the cabin spic and span while we were there, staff in the main were very helpful, food was great and the table waiters Mihai & Milena were excellent, ports of call were also very good, and they were places we hadn't been to before. We only got to see one show, and this is solely down to Celebrity, as on previous cruises we opted for the late sitting, mainly so that when we went ashore we didn't have to rush back to get ourselves ready for dinner, the shows on this cruise were at 7pm and 9pm, at 7pm we were getting ourselves ready and at 9pm we were having dinner, the same applied to our other table guests. On other cruises we have been on, there was a show starting around 8pm-8.30pm and also 10pm-1030pm, but I think Celebrity have stopped thinking about what the fare paying cruisers want and more about what Celebrity Reflection want. Celebrity Reflection concentrated on having disco music around bars or in foyers, (probably to boost the bar sales), which is fine if you are into that scene, there were no late night shows, comedy or otherwise, we were very disappointed at only getting to see one show for the whole of the holiday. Having been on a celebrity ship before, we had thoroughly enjoyed the after dinner shows and late night comedy shows. Another issue that arose, on most nights of the cruise were the children/teenagers running around the corridors during the evening and late at night / early morning and with doors banging also, into the early hours. No one seemed to be controlling these children. We know complaints were made around this, so we didn’t register ours as well as we hoped it was being dealt with. In general, we enjoyed the cruise, the places we visited and the other table guests company in the evening, it was very pleasant and excellent company. That was until late Wednesday afternoon, when we were informed, by call to our cabin, that Easyjet had cancelled our return flight EZY5254 on the 10/07/15 back to Gatwick, no reasons for the cancellation were given to us. The options we were given were that we could fly from Rome to Frankfurt or Amsterdam for a transfer flight from there to Heathrow or Birmingham from where a coach would take us back to Gatwick, or catch a flight from Naples to Gatwick on Thursday 09/07/15 cutting our holiday short by a day. Where as we should have flown from Rome to Gatwick arriving at around 12:35pm, we were now told that the flights would get us back around 11pm-midnight, Celebrity staff were unable to confirm flight times until sometime Thursday morning while in Naples, this meant hanging around onboard until things had been confirmed, so we only got to spend about an hour in Naples. This also meant that we were unable to make our planned trip to Pompeii (arranged by ourselves). We were forced into opting for going back on the Thursday because we had a long standing appointment at 2pm on 10/07/15 in Surrey which couldn't be changed. When guest relations staff were asked about our transfer to Naples airport they said they would sort it all out, they wanted to know what time we would leave and were informed that we would be ready to go around 4pm, Julia did call us back to ask if we were prepared to share a cab, I pointed out that while we have no objections to that, we had 3 cases of our own and I doubt there would be enough room for 2 couples and all the cases, I wasn't going to sit in a cab with a case on my lap, and after meeting up with the other couple at the airport they had told staff the same thing. Needless to say they didn't arrange a cab, we waited for 30mins and spoke to someone from the excursions staff who tried calling on the radio to Guest Relations, but there was no answer, they had got us off the ship they weren't interested in us anymore, so much for guest relations. I spoke to someone who was arranging the transportation of crew members, who for some reason thought ours was arranged for 4.30pm but none had arrived, so he arranged a cab for us with one of those drivers waiting, to take us, to the airport which we had to pay for and which cost us 55 euros, it wasn't paid for by Celebrity, which Guest Relations had said that it would be. We flew back to Gatwick with British Airways which was a much better service, although I still had to pay them for the extra case which I had already paid Easyjet for, along with extra leg room, which I have no doubt Celebrity will tell me that I have to get that back from Easyjet. We certainly would not contemplate travelling with Celebrity Cruises again, if they try to put us on an Easyjet flight, they know from previous experience with Easyjet that they do this a lot, according to what staff at Guest relations told us. We thoroughly enjoyed our first cruise experience with Celebrity and having tried other cruise lines since, had decided to return to yourselves however this experience has left us somewhat scarred and not very willing to recommend you to our friends, family and colleagues. Read Less
Sail Date June 2015
General overview: Very lovely new ship with nice public rooms and cabins. Let down by indifferent and inconsistent service. Poor 'americanised' food, especially Qsine which was junk food dressed up for kids. Very little ... Read More
General overview: Very lovely new ship with nice public rooms and cabins. Let down by indifferent and inconsistent service. Poor 'americanised' food, especially Qsine which was junk food dressed up for kids. Very little activities on the ship other than drinking and eating. The ship is a luxury 4 star ship on paper, but 3 star service and 2 star food. Great for: older americans who likes to relax and don't care about food quality or tight service. Bad for: families, kids, young professionals and anyone who enjoys activities, good food or luxury. More detailed review... Check in: Quick and efficient once I found the dock. The Rome port was very confusing, as with most ports. Not sure how the cruise companies can improve signage. Hardware: The rooms and the public spaces are new and feels upmarket. The room was a reasonable and standard size with most ammenities of a 3 to 4 start hotel. The public spaces has lots of seats but nothing much else. The art works are random and somewhat interesting. The solarium is a great space. The lawn is nice, but the big 'pods' kinda ruins it. Service: Generally poor to average. Everyone says good morning but no one seem to mean it. No one seems particularly happy to serve you, most staff seem to act respectful as if their boss is looking over their shoulders. The rooms have a daily service and a turndown. I stayed in the concierge room and we only had canapes once(not that we actually needed it) and the ice bowl was never refilled. None of the towel animals we are so used to seen in the other ships we've been to. A small chocolate was only given on turndown on one of the nights out of 11. I'm not sure why they call the room a concierge room when there is no concierge to assist you. It's a misnomer. I see no advantage of this room to the veranda room. My father had a birthday on the boat with no acknowledgement. Specialty dining and excursions booked with no reminders. You walk around and no one knows your name, not even the people who service your room. Activities: Probably the second poorest aspect of the cruise. There is literally nothing interesting to do on this ship other than drink or eat. 50% of all 'activities' are trying to sell you something, even worse than the average cruise. Entertainment: The onboard bands are okay. The evening shows are fine, and generally aimed at older crowd, which is fine. But nothing outstanding. Port lecturer and information: This cruise literally lied on every port we got off to scare us in to a shore excursion. The taxi to the town of mykonos doesn't cost 20 euro like they said. The taxi to athens certainly doesn't cost 100 euro!! Athens has an excellent bus service, metro and taxis and the cruise fails to mention the first two, in fact they actively discouraged everything except for the excursions. I would have been happy to pay for a cruise organised shuttle bus if they had one, but they only offer 100 dollar excursions. Excursions: Only went on one in ephuses which was very long but interesting, but we came back late and we almost missed the cruise. I thought the ship was suppose to wait for the whole bus. Food and included restaurants: Poor to average. The buffet was the same 40 to 50 items every morning, lunch and dinner. And all were pretty average in quality. The food are all fatty, large volumes and generally tasteless. The fruits were not fresh and the vegies are all frozen, which i can understand, but it tasted like near off food. The Opus main restaurant looks very fancy and is a great place to sit. But once again, the service lets the place down. It's rushed and feels like a canteen. The food is an improvement from the buffet. I did have a great steak one night, but that was probably the only good dish of the entire cruise. I would have let it go if celebrity didn't constant go on about how great the food is, but it's just the same as every other cruise ship. Specialty restaurants: I went to the Qsine once, and WHAT A DISSAPOINTMENT. The ipad menu would have been cool in 2010. The presentation of the food is interesting but feels very dated, most of the dishes feel like they're from the early 2000s and are food court junk food. The quality of the dishes are very very poor, even worse than the main restaurant. We barely ate any of the dishes, as most of them are so poorly made. I cancelled my Murano and Tuscan grill bookings immediately after that. Not worth the 45 dollars, in fact I wouldn't eat it if it was free. Read Less
Sail Date September 2014
Our experience with Celebrity Cruise Lines. This was our very special cruise that we had been looking forward to for years. Originally, we considered booking the Celebrity suite, however, the layout aboard the Reflection was not ... Read More
Our experience with Celebrity Cruise Lines. This was our very special cruise that we had been looking forward to for years. Originally, we considered booking the Celebrity suite, however, the layout aboard the Reflection was not attractive so we opted for the Sky Suite. Several months ago my wife and I enthusiastically booked the suite directly with Celebrity. We truly looked forward to our experience. Unfortunately, the experience turned out to be disappointing and quite the opposite of what we expected. After making our final regular price payment of over $8,800 plus booking several tours, it was close to the sailing date when we learned that we would have limited access to certain areas, such as Michaels Club and Sky 14 Observation at certain hours. Again, it was only after our final payment was made that we were made aware of the limited access conditions. Celebrity’s website does not highlight these exceptions as much as the other fun features used to attract passengers. It’s all found in fine print. However, if one must read the fine print and consult a lawyer it will take away from the enthusiasm of booking a vacation. Some of these things should be explained up front. About two weeks prior to sailing we noticed the website price of our suite had dropped by approximately $1,000 per passenger. When we called Celebrity , we were told flat out, that nothing could be done about it. Others were paying less for the same room. An incident one afternoon was very embarrassing. My wife and I wanted to enjoy a cocktail before dinner at Sky 14 lounge. Once seated and ready to place our order, a young lady approached us and asked to provide eligibility to the Club, otherwise leave. This took place in front of many other viewing and accompanying passengers. She said that it was due to the room being only available to certain elite members, only. Celebrity’s daily schedule letter did not mention this. For the a longest time we have been receiving promotional material encouraging us to sail with Celebrity. Because we had previously sailed with them on the Millennium and had a pleasant experience, we decided to book this cruise. It turned out to be a big mistake. We feel that someone booking a suite at a full, regular price should be given consideration for paying this amount. There should be an incentive offered to attract future customers much like casinos do with their guest. We approached the ship’s Guest Relations manager who said that it is a Celebrity policy to give preference to their frequent customers. So I ask, how can a business attract new, revenue customer with this type of philosophy? By penalizing customers who book early, pay top dollar, and then limiting access to certain amenities on board? Once again, I refer to the casino example.. My wife and I travel and cruise often. Anytime we visit the Bahamas, Las Vegas, etc.., we are given some consideration and allowed certain privileges on the property. They do this to attract future, repeat customers. By the way, we spoke to other passengers who felt the same way… On another note, the tours offered are a joke. Example. We took a tour in Athens and upgraded in order to go with a smaller group ($20. per person additional). We wound up driving through a street full of abandoned, gratified buildings, in an entire bus full of loud passengers, and taken to the Olympic stadium for a 5 minute photo shoot. The bus parked across the stret from the stadium and the entire group had to cross a dangerous and major city busy street, with some older passengers almost getting hit by traffic. Afterward, we were taken to the acropolis for a 45-60 minute tour. Finally, we were dropped off at the Placa to do some shopping around 12:00noon, and told to be back at the bus stop at 3:00pm otherwise we would have to catch a cab back to the port. At that point the tour guide said her portion of the tour ended, said good-bye, and left. Later that night we learned that some passengers (4 in a cab)paid a taxi 20 Euros each way to go to the acropolis, paid 12 euros to enter, and afterward dropped off at the Placa to shop. We paid $109 each ($218) for our, so called, tour. Celebrity is not what is used to be. The Reflection sails with over 3,000 passengers, plus the crew. It is extremely overcrowded. If you happen to visit a port (Santorini) where there are other ships docked at the same time, good luck. There will be thousands of people around you. The tour bus drops you off about 7 blocks away from the most popular town and you have to walk the rest of the way. The tour guide said it is getting to be impossible…. It was a madhouse. You could hardly walk around. Do some research and book your tours on your own… you get more, its more pleasant, and save lots of money…   Read Less
Sail Date September 2014
First the good points.  The staff were excellent , helpful and professional. The Cabin was well appointed - balcony cabin deck 9, midships. Boarding and embarkation fast and efficient - meet and greet at the airports very well handled ... Read More
First the good points.  The staff were excellent , helpful and professional. The Cabin was well appointed - balcony cabin deck 9, midships. Boarding and embarkation fast and efficient - meet and greet at the airports very well handled Right, that's it, now for the downside. The Cruise Director is awful, he should be sent to understudy Joff on Independence of the Seas to learn the job of making life on board fun! His daily TV show with his sidekick was painfully boring , I used to enjoy tuning in on IOTS as there were passenger birthdays, aniversaries etc as well as the awful passenger jokes that were sent in and duly 'told', so so funny, the daily show on Reflection was staid in comparison. Just one show - 'Reflection' ticked all the boxes , the others were simply not up to Par, not enough variety. The entertainment around the ship was OK for as long as it lasted , many performers were only on for 30 - 45 mins and then you had to troop off to a different venue for another 30 min dose. Celebrity central comedy shows were on 5 nights, but with exactly the same Jokes , performers and routines . P&O did a much better job I could not believe that the ship was brand new, the decor was from the seventies, Orange for goodness sake , who thought that was up to the minute? As mentioned in other reviews , the tender process was slow, we were fortunate to have booked an excursion in Santorini and so got off first, There was only a half day in this port and so by the time a lot of people got ashore they only had a few hours to explore. On top of this , the maps the ship supplies are woefully inadequate, no real detail, I don't know why they don't follow their environmental policy against waste and just not bother with them. We arrived in Istanbul, I was gobsmacked to be charged $12 for a transfer to the city, for a premium brand this was not on, IOTS had free transfers. I believe that Celebrity view the term 'Premium' to mean that people who book this cruise are so well off that they can be squeezed mercilessly. As an example of this attitude - take the Casino. Play was in $, when I tried to withdraw $1000 on my room card I was told I would have to pay a 3% charge, this would have been followed by another 3% charge to convert my room account to British £ at the end of the cruise. Just 'what' was the 3% for? there was no service involved - it was just another Scam amongst many. We alternated eating between the Opus restaurant and the Buffet. Service in the Opus was very good but the food was hit and miss. Lobster was available on one night in 11. My wife preferred the food in the Buffet - it was slightly warmer although all the food (except the soup) was lukewarm. All in all a disappointment, we will not cruise with Celebrity again. They are obviously cutting back on items that provide enjoyment (but at no charge) - ie. entertainment, whilst pushing those venues on the ship that command a $ premium - the coffee bars, premium restaurants , Tapas bars etc, add in to the mix the overpriced bars , overpriced drinks packages vastly overpriced charge for a bottle of spirits in your cabin and it represents very poor value for money. Finally to add insult to injury, after being quarantined for 24 hours due to a Gastro bug (picked up on board) , the company had the cheek to offer us a credit for the day missed - only redeemable if we book another cruise!! Read Less
Sail Date July 2013
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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