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238 Celebrity Reflection Europe - Eastern Mediterranean Cruise Reviews

Beautiful ship with first class service. The ship itself is in pristine condition and very clean. Our stateroom ( deck 7 ) was well serviced, clean and the balcony was great for having a glass of wine after a long day. We ate in the MDR ... Read More
Beautiful ship with first class service. The ship itself is in pristine condition and very clean. Our stateroom ( deck 7 ) was well serviced, clean and the balcony was great for having a glass of wine after a long day. We ate in the MDR every evening and whilst the menu appeared to have been " dumbed down " a little everything was good, tasty and well presented. We visited the theatre on 3 nights and the entertainment was good. We only used one ship excursion preferring to do our own thing. Most people we spoke to during the cruise enjoyed the ship excursions but found them a little pricey. We started our cruise just after the start of the new school year so apart from a few infants the trip was child free, whilst we love kids it was great to cruise almost "adults only". Would we cruise with this ship again ? You bet, in fact we have booked for a Caribbean cruise next March. Nothing in this world is perfect but this in our opinion is as close as you can get. Read Less
Sail Date September 2016
This cruise was chosen for our 4th wedding anniversary and also my wife's upcoming 50th celebration. Neither of us had done a cruise before and close friends recommended this cruise line and ship, great reccomend. Transportation ... Read More
This cruise was chosen for our 4th wedding anniversary and also my wife's upcoming 50th celebration. Neither of us had done a cruise before and close friends recommended this cruise line and ship, great reccomend. Transportation from the airport by Celebrity was as easy as it gets and upon arrival at the cruise terminal we seemed to 'sail' through (sorry, lol) Once on board, omg, it was so good it took my breath away. There is so much to see and ranges from quiet areas to a wide variety of bars/restaurants that cater for everyone. If you go hungry on this ship, I would be staggered. Dining is on 2 levels in the Opus dining room, level 3 for the group sittings at 1830 and 2030 and level 4 where you can turn up and will either get a table or be given a buzzer and you can go to the Martini bar, a short walk from the dining room for an aperitif. When your table is ready the buzzer will sound and a light flash, your table is ready. The service is one of swift, efficient but very friendly with a waiter, assistant waiter and wine sommelier for each table. The food was plentiful and exquisite to the taste buds and a variety of wine to complement your meal is available. Breakfast is available in your stateroom and if you are lucky enough to have a balcony is rather nice to sit outdoors and have breakfast and the way sailings worked it was breakfast in a different port each day bar 2. No matter where you went on the ship, all the staff had a smile on their faces and passed the time of day with you. I had heard from other travelers that you don't get long ashore after docking, well on this cruise you had a minimum of 9 hours ashore which gave you plenty of time to explore at your own leisure if you didn't go on a ship excursion. In our case on this cruise there was an open top bus gathering either at the port entrance or a short distance close by. Could I recommend Celebrity Cruises - absolutely Could I recommend Celebrity Cruise ship Reflection - most definitely Would I travel with them again - you betcha and am in process of booking for next September Read Less
Sail Date September 2016
This was our first cruise and we are very glad we chose Celebrity Reflection. From the point of embarkation to disembarkation we had a terrific experience all round. Accommodation is modern, comfortable and clean. Staff are friendly and ... Read More
This was our first cruise and we are very glad we chose Celebrity Reflection. From the point of embarkation to disembarkation we had a terrific experience all round. Accommodation is modern, comfortable and clean. Staff are friendly and seem very happy to help. Most experiences on board Reflection far exceeded our expectations. The only area that did fall a little short for us was the evening entertainment in the Reflection Theatre. I was expecting big and bold "West End" style shows in the main auditorium. Sadly - this was not to be for most nights. The best night was for a creative show called Broken Strings. We felt the other performances were a little disappointing. My final "shout-out" should be for the cruise band - a group of young folks really enjoying themselves and rocking with some great pop and classic tunes each evening in the main reception area and up on deck 14 for the pool party. You guys rock! Overall - a terrific experience and we will be back again next year for another trip on Reflection. Read Less
Sail Date September 2016
We chose this ship for our 25 wedding anniversary celebrations as we had sailed on her 4 years ago. We wanted to renew our wedding vows and decided Celebrity Reflection was the ship we loved most. There were 5 couples altogether. We ... Read More
We chose this ship for our 25 wedding anniversary celebrations as we had sailed on her 4 years ago. We wanted to renew our wedding vows and decided Celebrity Reflection was the ship we loved most. There were 5 couples altogether. We decided as a treat to purchase the Sunset Veranda cabins on deck 8 at rear of the ship for unrestricted view etc and we werent disappointed and we got up a few mornings just to watch the sunrise from our balcony....it was spectacular as was the sunsets too. We chose anytime dining as we didnt want to be retricted and the menus were good and varied too. While on the ship we saw two shows one was a violinist who was amazing and the other was Mercury Rising a Freddie Mercury tribute who we had seen before and he didnt disappoint. Very talented musically, fantastic voice and a brilliant sense of humour. At sea the entertainment was full and varied with some fantastic nights. The disco at the Martini bar was a huge success and you literally danced were you stood. We noticed on this cruise that the clientelle were a lot younger couples than the last one which boded well. The atmosphere on the ship is so much fun and the bar tenders on the Martini Bar were brilliant and very talented. The service we had was second to none and the 10 of us had the most fantastic holiday and the ports of call were lovely. Though Santorini and Mykonos as well as Rhodes were our favourites. We didnt do any excursions on this cruise as we had done them previously. We came home needing a holiday with all we packed in. But each and every one of us came away with the WOW factor having sailed on P&O and Princess I have to say Celebrity definately have the edge. We renewed our vows on the grassed area inside a cabana with the Captain and our friends along with some of the officer and the whole thing was beautiful romantic and idyllic. We have come home with amazing memories that we shall never forget and have will always hold Reflection close to our hearts. We would always consider Celebrity Cruises above any others before we would book again. Read Less
Sail Date September 2016
Loved this ship the staff were exceptional except for one guy in the Martini bar, so rude. ship was spotless food was great the itinerary was perfect, only thing I would change is not to have 2 days in Athens id of preferred 2 days in ... Read More
Loved this ship the staff were exceptional except for one guy in the Martini bar, so rude. ship was spotless food was great the itinerary was perfect, only thing I would change is not to have 2 days in Athens id of preferred 2 days in Naples or Greece. The entertainment was a bit lame but the Tenors of Rock and Sisters of soul were fantastic, they billed another lady as well known uk artist, however us nor any other British person we spoke to had ever heard of her. I'm not a fan of crew shows. service was excellent we did a lot of excursions and one was a total rip off, they charged us $99 each for a boat ride to the Isle of Capri and then we were left to do our own thing, now we asked another couple and the boat ride to Capri cost only cost €20 return, when we got there there was another guy willing to take us on a tour for a further $20 each, he was excellent and we were told it would cost $11 for the cable car how ever it cost $1.80 I feel very hard done by and will consider more carefully before I choose to do the excursions again. The ship itself was super clean. The only negative I'd give is the music they play around the pool is aimed at a far younger crowd then what was there. No on over 50 likes constant rap and r and b. Really annoying. Read Less
Sail Date August 2016
We made our own arrangements for three nights in Rome then caught the train to the port which was all very easy. The Reflection is a beautiful ship and still looks and feels very new. Everything about this cruise was perfect, a good bucket ... Read More
We made our own arrangements for three nights in Rome then caught the train to the port which was all very easy. The Reflection is a beautiful ship and still looks and feels very new. Everything about this cruise was perfect, a good bucket list itinerary and recommended for those who like a mix of Antiquity and sun bed time. As previously on Celebrity the service was exemplary, I never heard the word no from any Celebrity crew member in 11 days, I do not think the word is in their vocabulary. We never participated in the celebrity shore excursions so I have rated them four out of five as I do think they are expensive, we went to some of the same places (which were great) under our own steam at a fraction of the cost. I am not saying there is anything wrong with the Celebrity excursions just that as we are a bit more adventurous we are happy to do our own thing, it is all about personal choice. The cabin was great as was the food and drink, I was very happy to discover that ginger ale was available on board now. Entertainment was good with Jane Curry being the highlight but a bit more comedy would be nice. Disembarkation was super smooth and we arranged our own transfer to the airport with Rome cabs. Overall this cruise was a 10 for me. Read Less
Sail Date August 2016
We love the Celebrity Reflection (and all of the other Celebrity ships). It was our third cruise on the Reflection and it didn't disappoint. The staff is so friendly and helpful. We did the Aqua class because we love the Blu ... Read More
We love the Celebrity Reflection (and all of the other Celebrity ships). It was our third cruise on the Reflection and it didn't disappoint. The staff is so friendly and helpful. We did the Aqua class because we love the Blu restaurant. Everyone in there greets you by name after the first day and can't do enough for you. We love the Sky Lounge and the bar staff are top notch especially the senior bar tender - Tayfun. Our itinerary was excellent and we were glad they did not cut out the Turkey ports as several other cruise lines did. Our stateroom was great (as well as our stateroom attendant) as usual and the afternoon canapés were the best we have had. All in all, it was a wonderful cruise. We have another cruise booked on the Reflection next year and look forward to returning and hopefully seeing some of the same wonderful people. Read Less
Sail Date August 2016
Been with Celebrity several times before. Thus cruise came up at a good price,including drinks package and although we had been to most of the ports before we had always wanted to go to Crete. That was a big influence on our choice. ... Read More
Been with Celebrity several times before. Thus cruise came up at a good price,including drinks package and although we had been to most of the ports before we had always wanted to go to Crete. That was a big influence on our choice. The ship was very good. Good food, good fun. Everything was well organised. Even tenders were not an issue. We had freedom dining which was great. We never waited on a table. When we went to the buffet for breakfast and lunch there were no issues with getting a table. Service in the dining room was excellent. The food at the buffet was very good. Try the pizza! We are not sunbathers so finding a sun bed was not an issue for us but the pool area did look busy and lots of folk took food out. However it didn't bother us. If you like a sun bed be early. I don't think this is peculiar to this ship. We have cruised more than twenty times and it always looks the same no matter what ship or line. The drinks package was great. We didn't up grade to the premium package and the only issue we had was that we could not get a martini at the martini bar. However all spirits were premium. Bombay Saphire gin and Absolute vodka. Wine at dinner was good and we had plenty. Some of the bars can get busy early evening but the guys work hard to serve everyone. A bit of patience required sometimes although some passengers did not seem to have that so occasionally you have to assert yourself. The passenger mix was mainly British , American and quite a few Australians. We met plenty if people and they were all very pleasant. All in all this was a great cruise. Read Less
Sail Date August 2016
We are in our early 50’s, aren’t married and have no kids we have been on more than 40 previous cruises on 6 different cruise lines, most of which to the Caribbean. This was our second European cruise. Our first visit to most of the ... Read More
We are in our early 50’s, aren’t married and have no kids we have been on more than 40 previous cruises on 6 different cruise lines, most of which to the Caribbean. This was our second European cruise. Our first visit to most of the ports. One of the best things about this cruise was the availability of nonstop flights both ways. For about the past month or so we've been monitoring our flight since we noticed it usually flies right over us while sitting on the deck each evening after work. There were a few times in the weeks before our time that the flight left several hours late. We assume they were waiting for delayed flights of those making the connection. Even with the delays we'd seen we wouldn't have any problem making it to the ship. We haven't flown to a port the day of a cruise in a long time. But since this was a bonus cruise I didn't want to spend the extra time and money on Rome pre-cruise. When our time came the flight left right on time. We were flying in the cheap seats and I had picked seats close to the back of the plane which turned out to be a smart thing. There were many empty seats back there so we were able to spread out a bit. Since my TV didn't work he moved to a different row so I could sit in his seat and then we both had functioning TV's. I watched a couple movies and read my book and magazines. The flight was 9 hours. My strategy to get up early so that I'd be more tired and could sleep didn't work and I slept maybe 30 minutes during the whole flight. Delta fed us dinner and then a light breakfast before landing and free drinks the whole flight. The jet stream was extra strong that day and we landed about 30 minutes early. We were through customs and retrieved our bags easily. We found the Celebrity transfer area easy enough. They took our bags there and transported them separately on a truck. We only had to wait 10-15 minutes before they escorted us to the bus, which was a long walk from the area we dropped the bags. Our group easily filled the bus and we were off to the port. The bus ride was about one and a quarter hours. While on the bus they had us fill out the health form and provided an information sheet for check in. When we arrived at the port there was a long line for drop off, we were so close but had to wait a little longer. Finally off the bus and the check in was very easy and not very crowded. I think Elite and Concierge check in was the same line and we walked right up to the counter no waiting. We boarded onto deck 2, I chose a glass of bubbly offered. But don't try to get in the elevator with said bubbly, you must leave your glass before entering the elevator, weird I've always carried it with me before. We made it on board with plenty of time for the Concierge class luncheon. I had a really nice salad and lamb chops and chocolate cake for dessert. Very nice to get some real food and be served after the long flight and bus ride. After lunch we went up to the pool for a drink and look for our friends from the Hawaii cruise, we met a couple from the UK on the Hawaii cruise that happened to be booked on this cruise already. We found them right away. We had both booked the Lawn Club Grill for the first evening chic night but couldn't get the same time, we needed to get that squared away and together and we also wanted to eat at some other restaurants. So the guys went to take care of that. They ended up buying the 4 dinner package and each couple would eventually get a credit for the dinner we had booked ahead of time. We had reservations at Lawn Club Grill, Qsine, The Porch and Tuscan Grille. By the time reservations were squared away our rooms were ready so we went to get rid of carry ons and check out the room. I had booked a concierge class guarantee and was happy when they assigned us 1077, which is on the small forward angle so a bigger than average balcony and very near the forward elevators. It was a very convenient location, especially for going to the theater for excursion sticker collection. The one bad thing about the room was the bed was near the balcony. I've come to like the sofa by the balcony leaving the bed near the closet and closer to the air vent over the closet. We met our cabin steward, who was awesome. They have eliminated the cabin steward teams so now one cabin steward has less cabins and as passengers we have one point of contact. He asked when we wanted our sparkling wine, we requested it right away. We like to order orange juice for breakfast and make mimosas. And we requested a cheese plate instead of the usual afternoon snack they bring for concierge class. Our luggage was delivered before muster, so that was mostly put away before the drill. Our muster station was the theater. At the time the drill seemed to take forever but is a necessary activity and the agony of it soon forgotten. After the drill we finished unpacking and went to the Sunset Bar for sailaway. We've decided we don't really like the different Sunset Bar on Reflection and much prefer the long bar across the back rather than the island bar. Especially on embarkation day the place is very chaotic for both bartenders and passengers. After the first day or two the traffic back there mellows but it is very hard to get a drink back there early in the cruise. We ate in the dining room the first night and I'm sure I stopped at the martini bar for the first of many martinis. But we were so tired I don't remember much else from the first night. Our first full day on the ship was a sea day, a good selling point for the itinerary it helped with the time adjustment. We had breakfast on the balcony before heading to the pool. We stayed at the pool until early afternoon. In the afternoon we went to book a future cruise, they were offering two perks and extra onboard credit for booking onboard. At some point we got dressed for evening chic night and stopped at the martini bar before going to the Lawn Club Grill for dinner. I had a deliciously grilled steak for dinner. Our first port was Santorini, we were scheduled to arrive at 2PM, but our tour said to meet in the theater at 1PM. All those on a tour were tendered into a port that the buses could drive down to then the ship shifted to the tender port at the foot on the cable cars for those not on a tour. I was glad for the later port time after breakfast on the balcony he went to the pool I was in need of more rest. The tour I picked was not at all what I thought it would be. I focused on the wine part of it too much which ended up being a very small part of the tour. The tour first brought us up on a hill for a scenic overlook, then we stopped in a town and were lead up steep and winding pathways until we reached a church at the top and had another scenic overlook. Then we stopped at a winery where we were given a snack and two bottles of wine for eight people to share, except one guy at our table drank almost all the wine. Then we had another long hike from where the bus dropped us and where we caught the cable car back down to tender back to the ship. I was exhausted and hot after this tour. I think next time I go to Santorini I might not book a tour and just take the cable car up and shop around, there were a lot of shops that I was too tired to look in. Or I will book a tour to the Akrotiri ruins that sounds interesting too. After catching my breath and changing my ankle support we went up to the pool bar for drinks before grabbing dinner in the buffet. Tonight was the five tenors of rock show, which everyone raved about, but I didn’t go because we had an early tour the next day. If I would’ve checked the schedule I might’ve gone to the early show. But I missed out. Our next stop was Piraeus, the port city next to Athens. Our original plan was an excursion to the Parthenon and acropolis, but after I hurt my ankle I switched it to an excursion to Delphi. We were to meet in the theater at 7:30AM, so we had an early breakfast on the balcony before heading down. It was a good two hour drive to Delphi. They stopped about half way there at a restaurant/convenience store for a restroom and snack break. When we got to Delphi we first went through the museum. We had those radio ear pieces so we could hear our guide describe what we were seeing. This was much more effective than walking through on our own. After the museum we went into the archeologic site and walked with the guide and narration still through the radios up to the theater. The entire site is on a hill side, but stairs and bridges have been installed to make it easier to traverse. Once we were done at the theater we were given free time. Some folks went up further to see the stadium. We just slowly made our way back down. After Delphi we went to the Hotel Amalia for an authentic Greek buffet lunch. There were so many things to choose from. I tried a lot of different things and liked them all except the stuffed grape leaves. We were also offered beer and wine. I had wine he had beer, both were good. The hotel setting is beautiful, perched on a mountainside overlooking the Bay of Corinth. After lunch we stopped in the mountain side village of Arachova. During the winter this is a popular ski destination. We had time to walk through the town, do some souvenir shopping and enjoy the views. Then we had the long drive back to the ship. After the bus ride we weren’t as hot and tired as the day before, but we still opted for drinks at the pool bar and dinner at the buffet rather than the dining room. We decided to rest a bit for our second day at Piraeus and didn’t plan any tours and spent the day relaxing at the pool. That evening we went to Qsine for dinner. We had been to Qsine only one time before with a large group and had great fun, we decided to see what it would be like with a smaller group. I’m not sure I could narrow my choices if only the two of us went but we ordered a nice assortment with the four of us. My favorite was the Taco “Royale” and the Chitini’s, which was a variety Chinese dishes served in stemless martini glasses in a rack with an assortment of sauces. They give you a bunch of small forks to try different sauces with different dishes. And my most memorable cup of coffee of the entire cruise was at Qsine with dessert. The following day we were at Mykonos. Today we booked a trip to the beach through the ship. We had a half an hour bus ride to the other side of the island to Elia Beach. This seemed like an upscale area. It cost us 25 euros for two chairs and an umbrella and Greek beers were 5 euros. The beach was pretty rocky and had a steep drop to navigate getting in and out and the water was quite cool. Our time on the beach was relaxing. The bar/restaurant nearby had nice restroom facilities to use before boarding the bus back. Back in town near the tender area there are a lot of shops and restaurants. We bought some souvenirs and stopped at a café for more beer and shared a pizza. It was very windy and rough for our tender back to the ship. After getting off the tender and up the stairs as checking back in on the ship, my foot hit the floor and slipped landing me on my knee, of course no one was around to help as they had directed him up the other stairs. And security promptly yells for housekeeping, well there should’ve been a rug there to absorb all the water. Up to the pool for drinks before dinner in the dining room tonight. Our next port was Kusadasi, for Ephesus. I was very excited to go to Ephesus I had read about it in many cruise reviews. We had another early start before a long day, but still had some breakfast on the balcony before heading down to the theater. The bus ride from the port to Ephesus wasn’t long, maybe half an hour. We were dropped off at the upper entrance so that we could walk through downhill. With this tour we also had the radio ear pieces so that we could easily hear information from our guide. We went at a nice easy slow pace. We were given free time to explore the library and theater. There was also a photographer that took some pictures of us at various locations. These were offered for sale when we got back to the bus for only 4US$ or Euros each, I thought that was very reasonable so we bought all three offered. After Ephesus we went to the small town of Sirince. Here we had a wine tasting of various locally made fruit wines and given free time to explore the town to shop. There were many souvenir options here. Next it was time for lunch. We went to a place that kind of looked like a shopping mall. It had a large dining hall, shopping and viewing area to watch a small re-enactment of a gladiator fight for Marc Anthony and Cleopatra. The lunch was buffet style and offered a mix of local recipes and more conventional menu items. This wasn’t as good as the buffet at Hotel Amalia but still hit the spot after exploring ruins and such. After lunch was the inevitable rug demonstration. I didn’t really want a rug demonstration and I had in part picked this excursion because it was one of the few that didn’t list rug demonstration in the description. But I was surprised that I enjoyed the rug demonstration. I had also read in many reviews how people enjoyed the rug demonstration and I found it hard to believe, but in the end I enjoyed it and was glad to have gone. I was also glad I didn’t bring my credit card with because I would’ve wanted to buy a rug. There is a demonstration of the silk harvesting machine and also a couple women that can be observed weaving rugs. Then they bring the group to a large room and take drink orders. Then start with the rugs. They probably roll out at least 50 rugs, each more beautiful than the last. At the end they asked if you were interested in purchasing anything but there was no attempt at a hard sell so that was fine. I would like to go back sometime and buy a rug. They take care of all the shipping, taxes and export processes. After the rug demonstration we went back to the ship. After dropping our souvenirs at the room we went up to the pool for drinks before getting ready for dinner in the dining room. Our next port was Bodrum Turkey. Our original plan was to get off the ship and explore on our own. But after hurting my ankle and our full day tour the previous day we decided to stay on the ship. We spent most of the day at the pool relaxing. For dinner tonight we had reservations at The Porch. The menu didn’t do much for me but everyone else in our group was excited about the Seafood Tower. So we ordered the Seafood Tower for 3, then one of the 3 didn’t realize it was cold, but the other 2 enjoyed the Seafood Tower. The Seafood Tower is not really a tower at all. It is served in a dish that sits above the table, but all the food was on one level. I ordered fish tacos, which were awful, very fishy tasting. Fish isn’t supposed to taste fishy. I also ordered a salad which consisted of a quarter head of lettuce with a little dressing. It was difficult to eat and too big and not very good at all. I ordered the fish main course and was able to eat most of it, but I don’t really like fish served with the skin attached. And for dessert I ordered cheesecake, which turned out to be a bowl of pudding. I won’t eat at The Porch again. He enjoyed his meal there. Maybe he’ll find someone to go there with him on the Silhouette, but it won’t be me. Our next day was Crete. We booked a morning beach tour here. We had about a 20 minute bus ride to Iguana Beach. This beach was very nice and sandy with a nice gradual slope into the water. The water was much warmer here than in Mykonos. The chairs weren’t as nice and cushy as the chairs in Mykonos but they were much cheaper. It was only 7 Euros for two chairs and an umbrella here and 2 beers for 5 Euros rather than 5 Euros each. The facilities weren’t as nice but I didn’t miss them. There is nothing at all at the port here, so when we were brought back to port we just got back on the ship. We saw F16 fighter jets flying over us here, they are loud. Again we spent time at the pool. This afternoon we played some music trivia. We didn’t win but it was fun. We had a sea day after our stop at Crete. Again we spent time at the pool. But instead of breakfast on the balcony, we opted for the buffet. I love the made to order eggs benedict in the buffet, and today the hollandaise was especially good. I think I packed a suitcase today also, so I wouldn’t have to do it all the last day which was a port day. Tonight we ate at Tuscan Grille. Our past couple of visits to Tuscan Grille on Eclipse and Solstice hadn’t lived up to our first couple experiences at this restaurant when the Reflection was new and on the Constellation. So I wasn’t sure what to expect. The first thing I noticed was that the menu had changed. It hadn’t completely changed, but the mac and cheese side that I’d just discovered was gone along with a few other favorites, replaced with new items. One of the new sides was eggplant parmesan so I tried that and it was delicious! I also had an outstanding filet mignon for dinner. I will definitely return to try the new menu again. Our last port was Naples. We didn’t book a tour for this port. Our plan for this port was to eat some authentic pizza where pizza was first created. At lunch time we left the ship and needed to walk only about a block outside the port before we found a café that served pizza. We each ordered a pizza, he ordered a Peroni and I ordered white wine. The total bill was 24 Euros, I thought that was reasonable and the pizza was very yummy. There are a bunch of shops in the cruise terminal in Naples, we stopped on our way back to the ship and bought some pasta to bring home. And of course we also spent some time at the pool. We had dinner in the main dining room on the last night. I didn’t stay up late since we had a long day of travel back home the following day and luggage was to be set out by 10:00. We were given a luggage tag number due to be called about 7:40, when we arrived at the assigned waiting area 10 minutes early we were told our number had already been called, so we continued to the gangway. Once off the ship it was easy to locate our luggage and the bus for our transfer was right outside the door. While on the bus we were provided with some tour/port information then asked to fill out a form with our cabin number and flight information. Once at the airport it was all about waiting in lines. The first line was a passport check, then our airline check in and bag drop, then security screening. The security screening is a little different than at home, we didn’t have to remove our shoes but all electronics including phones need to be out. After security we then boarded a bus that brought us to the main terminal. Once we arrived at the main terminal we had an hour or so until our plane was boarding so I had a piece of pizza. When we boarded the plane we had to take another bus out to the plane. The flight left on time and was uneventful. This was one of my favorite cruises. I enjoyed both the ship and the itinerary. I feel like I could sail this same itinerary several times and still find different things to do and see in most of the ports. Read Less
Sail Date August 2016
Our travel agent suggested this cruise/cruise-line and since we had never cruised with Celebrity previously, I did my research (read: checked out Cruise Critic) and was very happy with the reviews I read. My guess was that they read 95% ... Read More
Our travel agent suggested this cruise/cruise-line and since we had never cruised with Celebrity previously, I did my research (read: checked out Cruise Critic) and was very happy with the reviews I read. My guess was that they read 95% good or better, so that convinced me to book the trip. This was to be our 6th cruise and all previous cruises had each been with a different line. We were not disappointed with our decision, and I found it hard to find any major concerns/criticisms/faults with the ship/cruise. I knew we were off to a great start when we were met at Rome airport by the friendly Celebrity staff, who suggested we wait in a coffee shop until the bus was ready. As promised they came and collected us at the appointed time and we were escorted on to the bus and travelled, with commentary, to the port. The staff said they were meeting and greeting 700 passengers that day at the airport. We were delighted with the passenger demographic (generally 50+ with few kids), and we met and talked to so many more friendly people than we had on previous cruises. We found that most people from the UK don't start a conversation with you, but once you break the ice, whether it's in the lift, at breakfast or lunch, or in one of the bars, they are great and chat away, and I found that particularly enjoyable. The folks from the US and Canada we met were great (thanks for your company at dinner, Doreen and Denise, Roland and Ruth), and of course, the other Aussies were, well, Aussies. Our stateroom (6168) was fine, although the view from our balcony was obscured immediately by a lifeboat. It was great to have a real shower screen instead of the plastic curtains that cling to you. We took our own small clothesline and washing detergent, so we could wash gym gear etc on a daily basis. I can see that having passenger laundries would be problematic with large numbers of passengers, but an ironing room would be good. It was quite expensive to get 3 shirts pressed and it took a day for them to be returned. One small criticism was the lack of draw space, but we survived. Our room attendant (Rama) was wonderful and nothing was too much trouble. He knew our timing patterns off perfectly, and worked around them unobtrusively. He knew that I had succumbed to a bad chest infection (from the air-con, I suspect), so ensured that I had a spare box of tissues by the bed. I was also pleased to see that he did not do the silly towel animal thing, which is just a waste of time and effort. One other minor quibble was the lack of decent free movies in the room. Like many others we were pressured on the first day (in the first hour on board in fact) to upgrade our included drinks package, which we did and were very glad we did. We could not have asked for a better sommelier, Alina and she looked after us grandly. We did not get harangued by anyone from the specialty restaurants - the guys just walked past each day holding their menus. The food in the buffet for breakfast and lunch was great and the different food stations is a great concept. I particularly liked the fact that there was a toast station where your toast was done for you, as opposed to people queuing up and burning their toast! The food in the dining room was generally excellent, and I enjoyed meals that I normally wouldn't have at home. Our waiter Adrian became a good friend, and we looked forward to seeing him each night. Marvin, his assistant was also very attentive. The entertainment was simply wonderful, and the Cruise Director, Maarten, got everyone involved. I didn't warm to him at first, but when I got his sense of humour, I really liked him. The shows were great, and everyone liked the Tenors of Rock. I also thought the ship's singers, dancers and aerialists were very good, and were the best of any we had seen on previous cruises. When you think about it, it's not every day you can sit down in a lovely theatre, sip on a drink and watch a live show for 45-50 minutes before you head off to dinner. It must be hard to try to pick acts that will appeal to a cross-section of passengers, but I thought this cruise had a nice mix. I did not really care for the Russian violinist, but I could appreciate her talent (and her beauty!) The singing waiter at breakfast (Roy?) was great, as was the other guy on the tea/coffee trolley. His wry sense of humour was terrific. I did not try to get a sun lounge at the pool, as my days of soaking up sun have been curtailed by the result of years growing up and living in Australia. My wife found no trouble getting a lounge, but she did witness a case of lounge rage. I spent my time in the quiet solitude and coolness of the undercover pool area. Because of some mobility issues, I did not go on any excursions, but my wife did a few, and she used the Celebrity excursions. She was disappointed with Santorini but that was only because she expected the picture-postcard perfection, and was stunned to see a McDonalds there. She did not think the prices were too extravagant for the excursions she went on. I didn't care much for the shopping and I thought the product was rather limited. I couldn't fathom why there was such a huge space allocated to Breitling watches. Did anyone buy one? Also, the Art Show/auction seemed to be poorly supported and, again, I don't see the point. I don't frequent casinos very often, but I do enjoy Caribbean Stud Poker when I do, so was disappointed that Celebrity does not have it on their ships. The cost of internet access was a bit rich, but at least it made me stay away from email, FB for a few days! We decided to cancel the automatic gratuities, and tip those who gave us service above and beyond. I realise that this may have the effect of disenfranchising some of those behind the scenes, but my philosophy of tipping (in Australia) is to reward those who have excelled. When we worked it out, we actually ended up giving more than we would have if we had stayed in the automatic scheme. Overall, it was a wonderful cruise, and I would definitely use Celebrity again. The measure of what sort of company it is can be measured by the comment of one of the stage technicians who told me that the company really cares for its staff. This is then reflected in how the staff treat the passengers. The only staff who did not appear to be that happy were the Guest Relations people - I guess they have to continually deal with complaints, whinges etc. One final thing I found interesting was that all the food scraps from the dining room and the buffet are compressed into packs which are then sold to local farmers as animal feed, and the proceeds go to some sort of benefit for the staff. Thanks to Celebrity Reflection for a wonderful holiday. Read Less
Sail Date August 2016
We chose this cruise for length, itinerary and value for money. We got a free classic drinks package which was very nice. The ship was beautiful and very clean. There was an abundance of entertainment and things to do but there were ... Read More
We chose this cruise for length, itinerary and value for money. We got a free classic drinks package which was very nice. The ship was beautiful and very clean. There was an abundance of entertainment and things to do but there were also plenty of quiet areas if you wanted to get away from the crowds. We particularly enjoyed the adults only solarium area with indoor pool which was very peaceful. We ate our evening mrals and a few breakfast in Blu restaurant. The food and service were outstanding. The rest of the time we ate in the Ocean view cafe. The food and service were good here and there was plenty of choice. Very much enjoyed the outdoor terrace area at the back of the restaurant where waiters were very attentive in bringing drinks. There was a resident entertainment team in the rheatre who were OK but Celebrity also flew in special guests who were all superb.....a concert pianist, comedienne and rock band (Tenors of Rock) who had the whole thatre on their feet. The excursion to Santorini was a highlight but there were 4 cruise ships so it was very crowded and over priced. The trip along the Corinth canal was very interesting. Athens on your own was very over priced. Paid $49 each and could have just got on an open top tour bus which was at the port and did the same thing for €16 each. Read Less
Sail Date August 2016
Reflection is newest of Celebrity ships and in excellent shape. There was traffic getting into the Port, so plan ahead, but Embarkation was very fast for AQ Class room. Primarily dined in Blu, selections and service were excellent. The ... Read More
Reflection is newest of Celebrity ships and in excellent shape. There was traffic getting into the Port, so plan ahead, but Embarkation was very fast for AQ Class room. Primarily dined in Blu, selections and service were excellent. The ship was full, and the Blu staff handled the evening dinner rush flawlessly. Always able to tailor the choices, if you do not like the dish or preparation. Enjoyed the food and experience in both Tuscan Grille and Lawn Club. Quality of steak in both was excellent, and having the choice to try other venues, is part of the Celebrity vacation experience. Spa Facilities are large and well maintained for a ship. Multiple relaxation rooms in the Persian Gardens. Technicians gave great treatments. There were numerous children on this sailing, as expected for August, with numerous Beach based locations. The pools were a madhouse on sea days, and most afternoons. Enrichment talks were more about Shore Excursions hawking tours, versus providing port guidance, so plan ahead if you do not want to take ship tours. Overall, excellent trip. Read Less
Sail Date August 2016
We choose this cruise because after much research it came up as an exceptional choice. We wanted to leisurely cruise, with a quality liner, with all the trimmings. The destinations were important also, as we had never travelled to this ... Read More
We choose this cruise because after much research it came up as an exceptional choice. We wanted to leisurely cruise, with a quality liner, with all the trimmings. The destinations were important also, as we had never travelled to this area. The ship, the service, the activities, the exquisite food, the logistical organisation, and the facilities were absolutely outstanding, and we thoroughly enjoyed every aspect of it. We definitely would quite easily do it again, and we definitely recommend this particular cruise/liner to our family and friends. The whole cruise was a delightful adventure. There were some minor delays, getting on and off the ship, and waiting to speak to someone at the service desk, but this was acceptable, as it was meticulously organised. There were many areas on the ship to get away to a quiet atmosphere, and that was really refreshing, The communication on the ship, before after and during was fantastic. Read Less
Sail Date August 2016
This was our 6th celebrity cruise and one of the best. Outside cabin was just what we wanted. Food was excellent. We enjoyed the daily quizzes and all the evening parties. This was probably the liveliest cruises I've been on and not ... Read More
This was our 6th celebrity cruise and one of the best. Outside cabin was just what we wanted. Food was excellent. We enjoyed the daily quizzes and all the evening parties. This was probably the liveliest cruises I've been on and not what we used to on celebrity but we had a great time. Enjoyed all the ports of call. 99% of the staff were polite, friendly and welcoming. Experienced some great service in the main dining room. Sue the cruise director was excellent as were all the guest entertainers that we saw. Really enjoyed Ukebox and the Tenors of Rock were outstanding. We had a few issues however. Our select dining option changed onboard to early sitting and the snotty man at the restaurant door was super unhelpful and it took a couple of trips to guest relations to sort out. Also there were nearly 500 children on board, 2 of whom were mine but many were out of control and roaming in packs around the ship at all hours. I don't really want to be pushing past 7 and 8 year olds at the martini bar at 11.30 at night. Even very small children were wandering on deck 14 alone. Sea days were therefore a nightmare. 2 small pools not enough for all the families onboard and if that many families are onboard then celebrity needs to think about what it's offering compared to RCCL and Princess. I wouldn't cruise again in August on celebrity because of this. We enjoyed the lawn club grill but it was overpriced. Read Less
Sail Date August 2016
All in all we had a great cruise. It was our first time with Celebrity. We chose this cruise for its length and for the itinerary and we were fully satisfied. The best things about this cruise were: - modern ship - big stateroom ... Read More
All in all we had a great cruise. It was our first time with Celebrity. We chose this cruise for its length and for the itinerary and we were fully satisfied. The best things about this cruise were: - modern ship - big stateroom with balcony: on several occasion we could see the dolphins playing with the waves. And the sunrise on Stromboli Island from our balcony was pure magic (starboard side). - excellent food choices and quality at the Oceanview Cafè. In fact it was so good that we never went to Opus. What did not meet fully our expectations were: - onboard activities and entertainment: while on other cruises (in particular with NCL) it seems like you have to rush from one activity to another as the daily programme is so full of interesting things to do, on the Reflection it was hard for me to find something to do. The only activity that I really appreciated was the presentation of the Navigation officer on the last day at sea. My 13 yrs old daughter also never found anything inspiring at the Teen Club. Night shows were ok and we really enjoyed seeing Craig Halliday and his modern violin performance. Sue Denning is the best cruise director we have ever had: she is genuine and a great performer too. - pool deck: too many rules to access the pools and no attendant to enforce them. So what's the point? Compared to other ship, the pool area was smaller, so the pools were overcrowded most of the time. On the positive side, I felt that there were enough deckchairs, and I could always find a place to sunbathe. I would probably remove the black cushions that did not seem very clean. - shore excursions: why are they so short? If the ship is in port for 10 hours, why do most excursions only last 4-5 hours? We bought the excursion to Kalafatis Beach in Mykonos and to Lindos Acropolis and beach. The first one was quite disappointing as it was very short. The second one was good, we were lucky to have a great guide (Krista). When we were droven back to the ship we still had more than 2hours before the ship departed, so we walked to Rhodes town and walked around on our own, which was fine. Yet we would have preferred to have more time in Lindos as that was what we wanted to see while in Rhodes. In Messina we has booked in advance a private driver from Sicily Limousine Service and were taken to Taormina and Castelmola. I recommend this company as they were very professional. While in Naples, we visited Capri. As suggested on this forum, I bought the tickets for the ferry in advance which was a great idea. As soon as we landed in Capri, we took the Capri boat tour which lasted hours and offered wonderful views. We also entered the Blue Grotto - something we did not particularly enjoyed as it was overcrowded and not worth the money. Then we took the funicular up to Capri town and visited the Giardini di Augusto - a must see place. It was a great cruise, we were blessed by the sun and a very calm sea. Read Less
Sail Date August 2016
We had dreamed of taking a cruise to Rome and the Greek Isles and this one fit everything on our wish list. We flew into Rome the day before to get a little more acclimated to the time change. We had arrange for private transfers from ... Read More
We had dreamed of taking a cruise to Rome and the Greek Isles and this one fit everything on our wish list. We flew into Rome the day before to get a little more acclimated to the time change. We had arrange for private transfers from the hotel in Rome to the port. We would highly recommend this. Very efficient. We love our room which had a balcony. We had tapas in the room every day around 4:30. We also opted for the Premium drink package. My husband loves beer and there were not many choices with the regular package. The dinners in the dining room were nice, but we were not overly impressed with the selections. The crème Brule was incredible, lobster was outstanding the night they had that. Breakfast there was a eggs benedict bar that was excellent. Also the blueberry blintzes were to die for. Great salad bar with so many choices. We probably went to the dining room 5 nights out of the 10. The food at the buffet was very good. We chose to go there several nights. We would get back on the ship after a full day of excursions and loved cooling off at the Passport Bar on 3. The two Jamaican bartenders were so much fun and friendly. Then we'd head up to the Sunset Bar to watch us pull out of port. Sitting up there sometimes until the sun went down. Enjoying a drink or glass of wine while watching the lights twinkling from the Greek Isles we were passing by. The excursions were very good. We did the Biblical tour in Ephesus. Visited Mary's house and were able to attend Mass there at a chapel. We then went to the ruins in Ephesus. This was one of the best tours and we were totally amazed. Then went to the place St. John the Apostle is buried. Would highly recommend this one. We did Mykonos on our own which was good. Would have liked to have had more time in Oia and Fira in Santorini. Did the excursion to Lindos in Rhodes. Did not spend much time in the Old City. That would have been a day in and of itself. Athens we did the tour of the Parthenon and Acropolis and the museum. This was well worth it. In Naples we took a bus to Serrento which was amazing. Loved all the little shops. Then a tour of the Amalfi Coast. It took all day but the scenery was unbelievable. If you get motion sickness easily, please take a patch or dramamine with you. We had a couple of early morning excursions, so we ordered room service and ate on the balcony while getting dressed. We enjoyed meeting lots of people. It was just the two of us on the cruise. You had to fight for the hot tubs in the afternoon, but it was well worth it. We usually went out to the adult Solarium area. Harder to find a waiter there, but away from the noise around the main pool. We met several people who had taken this exact cruise before and came again, but did different shore excursions. All of our guides were great. Easy to understand and appreciated that we were there visiting their country and contributing to the economy. Read Less
Sail Date August 2016
This was our 5th cruise with Celebrity and our 3rd on the Reflection. We have cruised with RCCL, Princess, Carnival, P&O and NCL but Celebrity is definitely the line that suits us the best. This was our first sailing in Suite Class ... Read More
This was our 5th cruise with Celebrity and our 3rd on the Reflection. We have cruised with RCCL, Princess, Carnival, P&O and NCL but Celebrity is definitely the line that suits us the best. This was our first sailing in Suite Class and it was worth every penny. The butler and concierge were brilliant. On several occasions we tried to make reservations at the specialty restaurants but were told there was no availability....one call to the suites concierge and low and behold the restaurants suddenly had space! Luminae restaurant was quite a step up from Blu Aqua class restaurant. The entire ships staff couldn't do enough for us and genuinely seemed to be happy to be working...something that is lacking from a lot of cruise lines these days! Th only negative was the new production shows. They were awful! Most of our party didn't return after sitting through the first show. The singers and dancers work so hard but the material they are given is way below standard. We are sailing on the Silhouette later this year and hope that it is just as good as the Reflection (but we will be skipping the production shows). Read Less
Sail Date August 2016
Chose this cruise as my mum and I wanted to cruise around the Greek islands and it was a amazing ship with a outstanding cruise director Sue Denning. Didn't eat in the main dining room but we ate in the oceanview cafe each night ... Read More
Chose this cruise as my mum and I wanted to cruise around the Greek islands and it was a amazing ship with a outstanding cruise director Sue Denning. Didn't eat in the main dining room but we ate in the oceanview cafe each night and the food was great with lots of variety. The live entertainment was amazing song of the best shows we have seen on a cruise ship. All the staff around the ship were very friendly. They need more bar staff walking around the casino taking orders for passengers playing at the tables and having to wait a long time. Embarkation and disembarkation were very quick everything just flowed really nicely and we on and off the ship within 5-10mins The pool and spas were great especially in the solarium with plenty of chairs to choose from. We staying right near the forward lifts which was very handy to find your cabin without getting lost. Read Less
Sail Date July 2016
We wanted to visit the old Roman cities of the Greeks and Turks and we were rewarded with some terrific excursions to Athens, Ephesus and more. Could not have been better, great guides and lots to do. One issue with the cruise was ... Read More
We wanted to visit the old Roman cities of the Greeks and Turks and we were rewarded with some terrific excursions to Athens, Ephesus and more. Could not have been better, great guides and lots to do. One issue with the cruise was towards the end the salad was getting old and the lettuce was sour. Also there were no boiled eggs available with the salad. I know this sounds petty but to stop my weight ballooning I really enjoy the salads and on this cruise I was disappointed. I thought the entertainment was not as good as my previous Celebrity cruise to Alaska neither was there the same availability of daily activities. Perhaps Celebrity has stopped these. On the sea days there is generally lots of competition for sun loungers and although the rule was no loungers to be reserved this was largely ignored. The result was that many loungers were left for large parts of the day with only a book on them. We did not reserve a lounger in this way and had to make do with a couple of chairs by the lawn. Either Celebrity make this rule work or abandon it and let all the guests play by the same rules. Read Less
Sail Date July 2016
5th cruise with Celebrity they have got to be the best. Late change to ports of call but still good. Food excellent anywhere on the ship, staff work so hard for you to enjoy your holiday. Aqua Class is good Blu little crowded on ... Read More
5th cruise with Celebrity they have got to be the best. Late change to ports of call but still good. Food excellent anywhere on the ship, staff work so hard for you to enjoy your holiday. Aqua Class is good Blu little crowded on Reflection need to get right table and ask for it every night, Cabin nice size all you need in it . Lawn Grill is great food is so fresh you watch it being cooked , Tuscan Grill excellent food but too much. Murano is fantastic food and the restaurant is lovely room,the staff are so helpful try pancakes for you dessert cooked at your table . Embarkation very quick no problems at all same with disembarkation road out of port very busy get off early if you can. Done our own shore excursions alot cheaper , but staff at shore excursion desk were very helpful to tell where to go to get taxis, buses , boats etc. to get to places. Read Less
Sail Date July 2016
We booked this cruise as our main summer holiday this year due to it being an extremely good deal including an alcoholic drinks package. The ship is absolutely stunning, not a single thing I could fault. The layout is easy to navigate, ... Read More
We booked this cruise as our main summer holiday this year due to it being an extremely good deal including an alcoholic drinks package. The ship is absolutely stunning, not a single thing I could fault. The layout is easy to navigate, the facilities are of the highest quality and the cleanliness is second to none. There is an excellent choice of venues on the ship to keep everybody entertained. Wether it's grabbing a drink from the sunset bar and sitting on the lawn, watching the evening sunset or discovering a quiet sun lounger on the solstice deck to relax and read a book. The cabin facilities are excellent and once again spotless. The bathroom is a great size, I have seen much smaller. The staff are all extremely friendly and helpful (with the odd exception). One of the waiters even recognised my partner from Eclipse well over a year ago and remembered his food allergies. I cannot recommend this ship enough, we had the best holiday and have booked another three Celebrity cruises since. Read Less
Sail Date July 2016
The attention to detail was exemplary Staff attended to our every need Cabin was clean with excellent storage space our stateroom attendant was wonderful The food even in the buffet was good restaurant quality and the speciality ... Read More
The attention to detail was exemplary Staff attended to our every need Cabin was clean with excellent storage space our stateroom attendant was wonderful The food even in the buffet was good restaurant quality and the speciality dining superb but not snobbish My son who is a heavy metal fan and looks it was never made to feel out of place in fact the opposite especially when taking photos when disembarking or on the ship The shore excursions were well planned with excellent tour guides who were knowledgeable and interesting The chefs market discoveries excursions was particularly good The crew made you feel like we were the first people who had been on the ship The captain was ever present and we felt safe The cruise director was great fun and works extremely long hours but it doesn't show Read Less
Sail Date July 2016
The good... (i) The ship is only a few years old and well designed. (ii) The staff were great on very nearly all occasions. The cabin staff were very good indeed. (iii) The food was consistently good. (iv) We felt safe and well looked ... Read More
The good... (i) The ship is only a few years old and well designed. (ii) The staff were great on very nearly all occasions. The cabin staff were very good indeed. (iii) The food was consistently good. (iv) We felt safe and well looked after. (v) We were kept fully up to date with developments. (vi) The cruise remains good value in comparison to what over-priced hotels may offer. The bad... (i) The abandonment of formal nights ('evening chic' is a very poor compromise substitute and the embarrassing title says it all). Is it really worth upsetting so many customers, so that few others can wear their shorts/jeans 24/7? (ii) The over hard sell of speciality dining (iii) For those waiting for taxis to get to the ship and embark from it - chaos. Remember that in many cases these taxis have been arranged by CC in lieu of the coaches. But whereas the coach passengers see well looked after, the cab passengers are left to sort it out alone, which means trying to find the right cab driver with their bit of paper with your name on. In our case they were late arriving at the start and end of the holiday. (iv) We had to wait 5 hours for our flight home from Rome, despite the fights being arranged by CC. That is poor. Read Less
Sail Date June 2016
We chose this from the Daily mail paper. We had not cruised with Celebrity before. We were not disappointed. It was an amazing cruise. The ship was fantastic we had a fabulous time. All the officers, staff and crew were professional, ... Read More
We chose this from the Daily mail paper. We had not cruised with Celebrity before. We were not disappointed. It was an amazing cruise. The ship was fantastic we had a fabulous time. All the officers, staff and crew were professional, friendly and extremely helpful. The food in the restaurant was delicious and the service was excellent. However we had difficulty getting a dining time to suit us most nights but it was worth the wait. The spacious cabin was kept scrupulously clean everyday by the young man who looked after us. It was lovely to have a verandah to enjoy a quiet hour before dressing for dinner and to watch the various sunsets. We could also watch in amazement as the Captain brought the ship safely into dock without feeling any movement. The entertainment was varied and very good and we tried to make one of the shows most nights were possible. We did our exploring independently as some of the excursions were whole day ones and it was very hot when we travelled so we were able to please ourselves when we went and returned to the sanctuary of the air conditioning! We thoroughly enjoyed the experience and will definitely cruise with Celebrity again. Read Less
Sail Date June 2016
Chose cruise because it fitted in with our dates. From start to finish this cruise was excellent. The ship was immaculate, the crew always helpful and the food delicious and far too tempting. Our only disappointment was as we chose ... Read More
Chose cruise because it fitted in with our dates. From start to finish this cruise was excellent. The ship was immaculate, the crew always helpful and the food delicious and far too tempting. Our only disappointment was as we chose anytime dining we had difficulty getting a dinner table at times other than at 6pm ish or 9pm plus. Although we were mindful booking we never seemed to get a mainstream time, However after a bit of digging around we discovered that most of the bookings were made online and as we had not taken any tech with us we were unable to break into the booking system. This is not made clear and although it didn't detract from our holiday it was an inconvenience. Shows and performances in theatre were good. Several west end performers appeared and gave tip top turns. The itinary was good and we arrived and departed each port exactly to schedule. We never felt the slightest bump so smooth was the captains handling of the ship. Read Less
Sail Date June 2016
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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