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116 Celebrity Reflection Europe - Eastern Mediterranean Cruise Reviews

We chose this specific cruise for the Ports of Call. We have only been on one other cruise before (Royal Caribbean -- Alaska) -- and had a Wonderful experience. We arrived in Rome a few days prior to our cruise and used a company called ... Read More
We chose this specific cruise for the Ports of Call. We have only been on one other cruise before (Royal Caribbean -- Alaska) -- and had a Wonderful experience. We arrived in Rome a few days prior to our cruise and used a company called Bags Free (they met us at the airport, stored our larger suitcase, and brought it to the ship the day of sailing - it was in our room when we arrived. We Highly Recommend this company!) Both embarkation and disembarkation was very quick and organized. Impressed. When we arrived on the ship we were greeted with a welcome cocktail. The Celebrity Reflection is a much larger ship than the ship we were on in Alaska (Radiance of the Seas). The Muster was organized and less hectic since it was held in the dining room (for us), and we did not have to put on life jackets and go out on-deck. The ship was kept spotless the whole trip. The staff was cleaning, sanitizing, straightening...etc., continuously. We had a balcony (room # 8257). The room is very spacious with lots of storage. Enough room under the bed for your luggage. The bathroom was spacious as well -- the shower was bigger than the one we had in our hotel room in Rome! The buffet-style cafeteria had a very good assortment of hot and cold items. We were impressed that they had staff walking around to see if you wanted a refill (from the bar). The staff cleared tables quickly. We never had problem finding a seat. With so many people on board, they did a good job. The ice cream was not real ice cream -- more like ice milk. I was Very disappointed in that. We read prior to our cruise that Celebrity has very good food in the main dining room. We were a little disappointed. The portion sizes were very small; although the main courses ran from small to average sizes. The food, for some reason unknown to us, seemed to improve quite a bit the last 2 nights of the cruise. Like in the cafeteria, the ice cream was ice-milk. Not creamy and enjoyable as it should be. Most of the desserts were forgettable in flavor. Our wine person did not do a very good job -- both in suggestions and in keeping our glasses full. Our waitstaff did an Excellent job. Great personalities and attentive. We attended one of the shows in the evening. It would have been more enjoyable if they upgraded their sound system. I think the singing was probably very good -- if the sound system was better. Same for the other entertainment around the ship. The ship was overrun with children. That was quite a surprise since we read that Celebrity was a bit more adult. The kids did not bother us at all, except for the pool areas. They kind of took over the outdoor pools so we could not enjoy them. We tried the adult/indoor pool area and it was nice and quiet, but not the same feel as being able to be outside in the sun/shade/breeze. The pool attendants kept the pool area very clean and straightened and there was always plenty of towels available. The restroom attendants were all very pleasant and kept the restrooms clean throughout the ship. We did not order room service, so can not comment. We were impressed with the staff at the coffee place and also the younger man at the Martini Bar. He had such a good attitude! We did not buy any shore excursions through the ship, so can not comment. We enjoyed exploring all the ports of call. We did so mainly by foot, but did buy 2 tours that were not through Celebrity (it was more expensive buying through the ship). We connected with another couple and shared a ride to Rome after the cruise. They checked with Celebrity, and it was 3 times more expensive to go with their transportation. We did not travel with children. This cruise had a very good itinerary. We have a cruise planned in March on Royal Caribbean; so we will be able to do a better comparison to see if we will cruise on Celebrity again, or not. Read Less
Sail Date August 2017
This was our second Celebrity cruise of 8 cruises in total, and although they are on a par with Princess and P&O, there are definitely some strengths and weaknesses. The public areas were all very clean, modern and spacious, but the ... Read More
This was our second Celebrity cruise of 8 cruises in total, and although they are on a par with Princess and P&O, there are definitely some strengths and weaknesses. The public areas were all very clean, modern and spacious, but the sunbed availability on sea days was not very good at all and I think that the layout of the ship didn't help this. I would agree with a previous reviewer that too much space is given over to the lawn club. The food was generally excellent and the waiters very attentive. Entertainment was good, although not the best we've seen - the evening shows were mostly fairly low key events - we felt that the dancers and some musicians were under utilised and rarely got opportunities to show their talents. We had the classic drinks package which was excellent, although the drink choice available was sometimes a little confusing - for example at the aqua bar 9 dollar juices were included but six dollar smoothies were not. The gym was very well equipped and spacious. The ports of call were all very enjoyable, but unlike on previous cruises little or no information about the ports of call was available on the ship - no maps, guides, or even basic details were available to people who wanted to tour independently. Overall though a hugely enjoyable cruise. Read Less
Sail Date July 2017
We thoroughly enjoyed our cruise on Celebrity Reflection. The ship is of a very high standard and was spotless. Our cabin was of a high standard (we loved the balcony also) and it was kept beautifully by our cabin steward who was friendly ... Read More
We thoroughly enjoyed our cruise on Celebrity Reflection. The ship is of a very high standard and was spotless. Our cabin was of a high standard (we loved the balcony also) and it was kept beautifully by our cabin steward who was friendly (without being over-friendly) and was the first member of staff we met on the ship and he gave us a warm welcome which continued throughout our cruise. The food in the Opus restaurant was of a very high standard (best lobster i have ever had) but what made dinner extra special was the service we received from our 2 dedicated waiters. They were fantastic and couldn't do enough for us. They also would show my son a new trick each night which made his dining experience extra special and something to look forward for him. The friendliness and helpfulness of the staff on the ship was really great and it wasn't until you were off at a port and get someone a bit grumpy or unhelpful that it made you appreciate even more the staff on the ship. My one small complaint was that on sea days there was a shortage of sun bed and seating on the deck. I felt there were areas of the ship where more sunbeds and seats could have been placed on the sea days (such as up beside the basketball court on deck 15). It didn't spoil it though as after a couple of days of sussing out the ship you knew where you could go away from the main areas to find a quiet spot but these were less quiet on the sea days. Other highlights were the Sunset bar on deck 15. A nice bar to go to after dinner out in the open air. The Martini Bar on deck 5 was great for pre-dinner drinks and the barmen can do amazing tricks with cocktails. The pools got very busy at times so were best enjoyed when the ship was in port and people were off the ship. We were on a special family holiday ranging in age from 10 to 78 years old and this ship really catered for everyone.My children enjoyed the kids clubs and met lots of friends whilst also enjoying the family areas as well. We enjoyed having our breakfast and lunch on the outside deck of the Ocean cafe as the inside seating could get very busy at times, but the food options and quality were of a very high standard at all times. I tended to have a later lunch when it was officially afternoon tea time in the Ocean view but there were still lovely salads and breads, cheeses and plenty of lunch options available at this time. Read Less
Sail Date July 2017
Our first cruise with Celebrity having done 3 previous cruises with P & O, also the first time we had cruised in the Med. Given the reputation that Celebrity have, I was expecting a level of quality higher than P & O but, whilst ... Read More
Our first cruise with Celebrity having done 3 previous cruises with P & O, also the first time we had cruised in the Med. Given the reputation that Celebrity have, I was expecting a level of quality higher than P & O but, whilst we enjoyed the cruise, I was a little disappointed. Embarkation in Rome was seamless and from arrival we were in our cabin within 15 minutes. The cabin was very good, the only thing lacking was tea & coffee facilities in the room (but I accept this is very much a British "thing"). The positive points were the quality of service was superb, the cabin steward, Kylen was exceptional and all the staff in the restaurants were of similar quality. The entertainment venues in the ship were well laid out but the Theatre and Sky Lounge were regularly half-empty yet the Grand Foyer, with limited space was generally heaving to the point that it was at times uncomfortable - to us it didn't seem to be the best use of facilities. The Ensemble Lounge was nice and relaxed but the Martini Bar was generally heaving and it was very difficult to find a seat. The Cruise Director Martin was very good but I was surprised by the lack of visibility of other entertainment staff. The "in house" singers were good but I found some of the shows a little bewildering, and whilst Amy Atkinson & The McDonald Brothers were fabulous, many of the other acts were average and below the level I had anticipated. The first Silent Disco was a highlight and a wonderful evening with 3 completely different genres across the 3 channels, however the final one was so disappointing as the 3 channels all had similar music, which really missed the point. The food was good, but nothing special, and in my view not as good in quality as P & O and. at times, I found the menu limited. We ate in QSine, Tuscan Grill and The Lawn Club and whilst they were all good, I did not feel they merited a $45 cover charge. The food in Oceaniew Café left a lot to be desired and, at times, it resembled a rugby scrum with it being very difficult to find a table. We had the Classic drinks package as part of the offer and thank goodness we did as the prices of the drinks were exortionate. My main gripe is the lack of deck space, on sea days and in the late afternoon not only was it almost impossible to find a sunbed but it was even more difficult to find an outside space to enjoy a drink. The Lawn Club area looks nice but takes up a ridiculous amount of space that I feel could be better utilised. We did 5 shore excursions and these were generally good, although at times far too much time is taken visiting "factories" which is an attempt to persuade you to buy over-priced goods. Overall I enjoyed the Cruise and the service was superb but I don't feel that Celebrity quite lived up to its reputation of a high-end cruise line. Read Less
Sail Date June 2017
PROS: Very good food and good wine in the main dining room. Nice, attentive staff. We booked a table every night, easy and a good idea since we got the same table by a window every night. Never felt the need to go to the extra ... Read More
PROS: Very good food and good wine in the main dining room. Nice, attentive staff. We booked a table every night, easy and a good idea since we got the same table by a window every night. Never felt the need to go to the extra (expensive) fancy restaurants. Café al Bacio on deck 5 had excellent coffee and delicious cakes. Perfect breakfast buffet in Oceanview Cafe on deck 14. Nice to sit outside in good weather. Entertainment was very good albeit a little on the "easy" side, probably to fit everyone. But you got some musical variety with the different genre bands on the various stages on the ship, e.g. a very good cellist & violinist, and a great blues/soul-duo (the guitarist was superb!) who played the best dance music in my opinion. House band was ok and preferred by most guests. The Library on deck 11 was wonderful, with a very good variety of books. Lawn Club on deck 15 was nice with very comfortable sitting areas on the lawn. Our cabin in concierge class C3 on deck 10 was perfect, and kept impeccable by our steward Brian, who saw to that we had everything we needed. An extra plus for the pillow menu, the body pillow was perfect for my back (bought one as soon as we came home). CONS: Although the excursions offered were more than ample, they were packed with a little too much - we went on three. Taormina on our own was nice, we had time to see the little village centre, stroll through lovely Florence Trevelyan's Garden and have a nice italian coffe. In Athens we had a nice tour of Akropolis and the Akropolis Museum, after that a very quick rather dull lunch in Plaka, but then we had no "free time" left at all (as promised) and had to rush straight back to the bus. Very stressful, so also the Amalfi excursion with beer tasting. An extremely long waiting in a car queue left us only 45 min in beautiful Positano, where we had to run past hordes of tourists to get down to the beach for about a 5 min look-around, a 15 min stop in a café (La Zagara, highly recommended!), and then rushed back to the bus. Same stress in Sorrento, and then a LONG journey to a small, and very nice, micro beer brewery up in the mountains for only a half hour tour & tasting. It would have been SO much better to skip the beer tasting and have more time to really enjoy Positano and Sorrento - OR to skip Sorrento and so have more time at the brewery. In Athens, please reorganize so people can stroll for at least a hour and a half after lunch and enjoy Plaka! Another critique is regarding the absolute anarchy on both sun decks! It's not allowed, but people are really greedy and selfish and "reserve" sun chairs by leaving their towels so they can leave to have coffee, lunch and whatever, and still have "their" chair towel-reserved all day long. I pointed this out, loud & clear, to a staff member who ordered someone via intercom to empty the chairs if they weren't occupied in 10 min. This was never followed through, and this rude behaviour was just silently accepted. You REALLY have to organize this better, it was so irritating!!! I suggest that you pull off every towel on every chair, and when people come back they must take a new towel and look for a new chair. When this rule applies to everyone at all times with no exceptions, no one can complain and everyone gets time in the sun. You can't leave this to the guests, they will not do it, it must be monitored by staff! And a little pro & con: Lastly I just want to give a big thumbs up to all the hard-working crew! But please, let them be normal and relaxed! It got quite annoying that they had to smile and say something cheerful and be so "positive" every time you met them or caught their eye. It's quite nice to just pass people and crew sometimes in a more normal way without these exaggerated and forced greetings all the time. I sometimes felt like I was in the movie "Truman Show". All in all: A lovely cruise on a lovely ship. A good way to see a lot of places in a relatively short time. We will explore more on shore on our own in the future, which I think is a more relaxed way to enjoy the trip. Would be nice also with excursions on themes like "Flora & Fauna", "Wildlife", "Birds". Perhaps it would be nice to try a smaller ship, this was like a small town with 3.500 passengers. We'll see what adventures beccons in the future :). Read Less
Sail Date June 2017
We chose this cruise based on the ports. We had been to Italy a few times but never the Greek Islands. We had originally chosen a cruise that started in Barcelona but that trip was cancelled by Celebrity. This was our first time in Aqua ... Read More
We chose this cruise based on the ports. We had been to Italy a few times but never the Greek Islands. We had originally chosen a cruise that started in Barcelona but that trip was cancelled by Celebrity. This was our first time in Aqua class. We booked this class based on the great reviews of Aqua class dining. We actually thought the food was better in the main dining room. The service in Blue was excellent we just were not impressed by the bland food. We did purchase 3 nights of specialty dining and loved our meals in Tucson grill, Murano and the porch. Food at all of these places was amazing. We thought the room was very nice. We rarely saw our cabin steward but when we did he was very friendly. We were NOT impressed with the shows. This was our second cruise and our first was a 7 night cruise with 3 nights of comedy. This cruise was 10 nights and we had no comedy. We are just not a fan of the other shows. The cruise director was amazing and he did his best to keep everyone entertained with the evening events such as the bands and the best part of all was the silent disco. Very fun and very entertaining. We did the upgrade beverage package and felt is was worth the extra 10.00 a day just to be able to have martini bar and our last few days we discovered the world bar. This was a hidden gem and they had the best drinks on the ship. If you have upgraded your package stop and have a drink there. The ports on this cruise were amazing. We did our own thing and did not do the celebrity tours and we had an adventure at every port. Read Less
Sail Date June 2017
My husband and I chose this cruise for the itinerary. All around the service was very good. The staff were very accommodating in the dinning area as well as all the bars we went to. With the exception of one evening at dinner. We ... Read More
My husband and I chose this cruise for the itinerary. All around the service was very good. The staff were very accommodating in the dinning area as well as all the bars we went to. With the exception of one evening at dinner. We had open seating so we bounced around different tables although they did try to keep us in same area. However, one night we sat in different area and the staff were not engaging and/or attentive, didn't ask my husband if he wanted anything to drink, refilled water cups. The next day I commented it to one of our regular tables and the manager came to us and asked. We told him we didn't want to get anyone in trouble but appreciated him asking. The bartenders at the Martini Bar were excellent as well as the service at the Il Bacio (the coffee shop). The entertainment was poor for our taste. Overall service was very good!! Read Less
Sail Date June 2017
Wonderful tasteful ship. My husband and I enjoyed our 25th wedding anniversary on board ship, and the staff went out of their way to help us celebrate. Luminae was wonderful, and regret that we took the dining package to leave that ... Read More
Wonderful tasteful ship. My husband and I enjoyed our 25th wedding anniversary on board ship, and the staff went out of their way to help us celebrate. Luminae was wonderful, and regret that we took the dining package to leave that wonderful dining room, although enjoyed Murano and Tuscany. Qsine and LawnClub were OK. Michaels Club was our getaway from the crowds, just wish we had a view of the ocean from inside that elegant hideaway. The entertainment was fun and innovative. We enjoyed a couples massage that was over the top expensive. My criticism is that we felt crowded in main areas; particularly in the lifts that grew smellier with each passing day. We had not a prayer of getting a seat by the any of the pool area on sea-days, since people grab seats for their family and friends who don't use them for hours, wrecking it for others and this rude grabby behavior was never addressed. There is room for improvement, although overall we had a good experience. Would have liked more educational and enrichment talks beyond sales and art lectures. I am now interested in much smaller ships and may look beyond Celebrity, even though this was our 6th sailing. We are 10 points away from Elite; felt that the amenities from Select are few and far between after having 6 cruises with Celebrity. Tours were too crowded for my taste, as compared to other lines I have been on. Read Less
Sail Date June 2017
[I'm going to keep this shorter than my "regular" reviews] We chose this cruise to celebrate my birthday, bringing 3 friends with us. There being 5 of us total it made more sense financially on a per person basis to book ... Read More
[I'm going to keep this shorter than my "regular" reviews] We chose this cruise to celebrate my birthday, bringing 3 friends with us. There being 5 of us total it made more sense financially on a per person basis to book a Suite (we stayed in Signature Suites on prior cruises and loved them) and we chose the Reflection Suite More about that later. Our friends had never been to Europe so this was, as one put it, "the trip of a lifetime" and I have to say all the ports were terrific, each very different from the other. The ship itself is beautiful and with the Reflection Suite you get everything included - everything - including a special stripe down the side of your Sea Pass card that indicates your are in the Reflection Suite. Our Butler, Joey, was friendly and efficient and our Suite Attendant, Francis, was as well. Our dining experiences in both Luminae and the specialty restaurants were all very good to excellent. Unfortunately we did not have a good experience with Michael's Club: we never heard from the MC Concierge, Bogdan, save for the first day, and got the feeling that he was completely overwhelmed. The MC bartender, a woman from Jamaica, gave us a really weird vibe so we only went there once. All in all it was disappointing as on prior cruises MC was a fun place to enjoy a nightcap. Not that it's important to some, but we rarely saw any of the ship's officers. Again, very different from before when they would be all over day and night. We booked all our own shore excursions, so we can't comment on Celebrity's offerings. We had a lot of fun at the Martini Bar and our regular waiter, Agung, remembered our drinks almost immediately. There were some nights when it was hard to find a place to sit, but not because of folks drinking but because so many Any Time dining people used the MB to hang out and wait for their buzzers to go off. Celebrity might want to think about putting extra seating outside the MDR for them to wait. We didn't go to any of the shows (not for us) so can't comment. The new (or at least new to us) event is the silent disco, where attendees are given headphones and can select a channel to listen/dance to. People seemed to really enjoy it, although listening to a whole bunch of people trying to sing "Build Me Up Buttercup" was a little rough on the ears. So, the Reflection Suite: if I had to do it all over, would I book it again? No. We probably would have booked 2 adjacent Signature Suites instead. The RS offered more space in the Living Room (and the forward facing windows were fantastic), but the bedrooms were the same size as was the balcony, and it was nice having the second bedroom. The "cool" factor of the Master Bathroom died off after a couple of days. While we're glad we did it (and our friends were blown away by the ship overall) we wouldn't do it again. Celebrity is changing and, for us, not heading in a direction that interests us. We used this trip to also decide if we wanted to continue with them or find a new company to cruise with. Celebrity seems to us to have lost the "wow" it used to have and is now relying on gimmicks to attract new customers. While we had a nice time, it's time for us to move on. Read Less
Sail Date June 2017
We chose this cruise because we fell in love with the ship when we sailed on it 3 years ago. This time we decided to splurge on a Sky Suite and we were very happy with the suite experience. The room was huge, the balcony was huge, ... Read More
We chose this cruise because we fell in love with the ship when we sailed on it 3 years ago. This time we decided to splurge on a Sky Suite and we were very happy with the suite experience. The room was huge, the balcony was huge, bathroom was great. It was always cleaned immaculately. There was some type of odd overhang above the Sky Suites and we weren't thrilled that it blocked the sun. These rooms should probably be advertised with partial obstruction. The Luminae Suite restaurant was truly amazing, we were very impressed with the food and the service in the venue. The hostess had a wonderful personality and we looked forward to chatting with her on the evenings we dined there. We also had lunch here on the two sea days and it was truly incredible. Breakfast was fantastic as well. Can't rave about this place enough! The Suite also included butler service. The butler was very friendly, sweet and accommodating, it just seemed like perhaps he had too many rooms to service. Although he always tried so hard, there were often minor challenges. We ordered room service breakfast for two one day, but breakfast arrived only for one person. We asked for daily ice buckets but they never arrived until we called to remind. Minor inconveniences, but we had high expectations, so we were a bit surprised by this. Michael's Club was nice, the service was fast, friendly, and efficient. It was a little stuffy and dark in there, we would have preferred the heavy curtains be pulled open with perhaps a view of the sea. We ate at Tuscan Grille twice and the food was fantastic both times, as was the sommeiler and the servers. Bring your appetite to this restaurant! We also ate at Lawn Club Grille twice(great both times) and attended the special Mediterranean night which was a big fun party with tons of fun and free flowing wine. The buffet was a let down, we went once or twice and then didn't return. We also tried the burgers at the pool bar and weren't thrilled there either. We absolutely loved the Martini Bar and the World Class Bar. So did everyone else it seemed, it was always a busy spot. We watched sail away from the Sunset Bar several times which is also a popular, lively spot. We only attended two shows. One was Tenors of Rock, and this was completely amazing. There was a second show that we left 10 minutes in, it was really bad. One of the biggest let down's of this trip was the tour that we booked through Celebrity in Santorini. They loaded a ton of people onto a huge monster sized coach that barely fit through the crowded streets. They really ruined this day (in fact, it was kind of a nightmare). At one point for approximately an hour the bus inched back and forth about a million times when another bus of the same size was trying to pass in the opposite direction. I am confident that Celebrity must be aware of this problem yet they keep selling these tours for profit. Pretty much everyone on the bus stated they were going to complain. We also rented an Alcove twice and really enjoyed this quiet time away from the crowds. On the other sea day and the Athens day, we hung around by the pool and the drink service was quick and efficient. Overall we loved the cruise and will return to Celebrity again. We will never use their shore excursions, however. We are excited for the new ship, the Edge and will probably wait for it's arrival before rebooking. Read Less
Sail Date June 2017
I chose this cruise for the ports of call and they absolutely lived up to expectation. Incredible and if you get the chance, you should definitely go to the Greek islands! I have only done RCI cruises before and on the newest ships so ... Read More
I chose this cruise for the ports of call and they absolutely lived up to expectation. Incredible and if you get the chance, you should definitely go to the Greek islands! I have only done RCI cruises before and on the newest ships so my standards were set fairly high before sailing. The boarding process was super quick and painless and access to the rooms was from 12.30 which was nice! The rooms themselves were nice - adequate size although the sofa was definitely showing signs of age and was quite worn. Bathroom was lovely - great size shower. Room attendant was brilliant - addressed us by name every day and couldn't do enough to help. Food and drink were excellent - only dined in the main dining room 4 times out of 10 nights - would say the service there can be hit and miss - especially from the rude somellier if you say you don't want wine, she would simply walk away without offering any other drinks. Upgraded to the premium drinks package - definitely worth the extra if you like a good wine or cocktail. Did not enjoy the staff at every bar scrutinising your room card after every order to see which package you had - cheapened the experience somewhat. Entertainment was a let down - this is where I may have been spoiled by RCI! The same show was repeated twice every night in the theater and tended to be aimed at the older guest - Rat Pack one night, Mowtown another. The "in-house" shows were truly awful - singing a bunch of pop songs for an hour with no story or acting is not a show and only 2 or 3 of the cast could actually sing. The house band were good but after 3 nights started repeating sets and please give them some time off - they would be doing 3 or 4 sets a day! The only thing entertainment I did enjoy was the full moon party silent disco. On sea days, it was almost impossible to get a lounger after 9am - lots of people used clips to attach their towels to the sunloungers all day - tragic! Did enjoy the tranquility of the solarium but the adults only policy was not enforced. All in all I would say this was a 7/10 cruise - food and drink were great, ports of call were amazing, cruise ship in general was very well maintained. I think from now on, I will stick to RCI though..... Read Less
Sail Date June 2017
Chose this cruise because of the date, which worked with a business conference, and the itinerary, as well as the price (friends wanted to join us, but by the time they looked into it, our promotion was gone and price had doubled). Had ... Read More
Chose this cruise because of the date, which worked with a business conference, and the itinerary, as well as the price (friends wanted to join us, but by the time they looked into it, our promotion was gone and price had doubled). Had sailed on Azamara last year, which we loved for its great service, small size, and everything but Iand excursions included policy. Not on Celebrity, where staff stopped someone publicly for trying to take a small bottle of water at breakfast, because she didn't have a drink package. Was a bit concerned by number of passengers, but that was handled well. We were Aqua class and ate all our dinners and some breakfasts in Blu. Staff there were excellent, and we could choose to be seated with the same waiters and often the same people nearby we got to know. We have dietary restrictions and they arranged to get us food not on the menu as needed. Rest of staff on ship not quite of their caliber. Rest of food was not as good as we had enjoyed on previous cruises. Fruit at breakfast in buffet restaurant was either canned or the same choice day after day, melon and pineapple, with cherries twice. Beautiful produce anywhere we ate on land, but not the same quality on board. Tomatoes tasted like those from our grocery, while fresh tomatoes onshore in Italy and Greece are in season and amazing. Grill restaurant had no shade, do although we would have liked to have lunch there, we didn't. Ship was very clean. Our cabin was comfortable. We did three land excursions, where quality seemed to be determined by guide. We had a great guide on Delos. We were very disappointed with Mt Etna where the guide's priority seemed to be his own lunch. He jumped off the bus and hurried us through the view of the crater, which was nowhere near the top of the volcano, not even allowing a rest room stop until after he finished his small tour, to a spot with a restaurant but not much else for us to see, where he and the guides and drivers from the other buses had lunch together. The main thing he told us when we drive was the name if the vegetation. There was nothing for us or most if the other passengers to eat at that restaurant, so we got no lunch until 3 pm when we had free time in Taormina. We did a self-guided tour in Oi and Fira which was excellent. We arranged private tours for the other stops because we didn't like the ship's choices. Went to two shows, and were not impressed. This surprised us as we thought this would be one of the advantages on a big ship. Sea days were great, with lots of choices with shade. Went on a tour of the galley which was fun. My husband went to two programs at the Fitness Centre, both of which turned out to be product promotions despite sounding like fitness/health advice. Liked that there was an international mix of guests with many Brits. Turned out there was a promotion there for Aqua class. We did a ship transfer when we debarked, and process was excellent. Would sail on Celebrity again if the itinerary and price were right. Read Less
Sail Date June 2017
This was a wonderful vacation for us, one of the best, and it's difficult to separate the boat from the ports we visited. This was our first time to this part of the world and now we can scratch Pompeii, the Parthenon, and the Greek ... Read More
This was a wonderful vacation for us, one of the best, and it's difficult to separate the boat from the ports we visited. This was our first time to this part of the world and now we can scratch Pompeii, the Parthenon, and the Greek isles off our bucket list. As to the boat, there was much to like and very little to take issue with. As big as it is, we rarely felt the presence of so many people. There were times when the elevators were impossible but that's about it. We talked to several people that, like us, watched empty cars fly right past them. The ship really needs to reprogram them. The food was good in the main dining room, in the cafeteria there were a few exceptions. The clam chowder had no clams, the bean soup no beans. Either the soup was pisspoor or the guy serving it up didn't know all the substance was at the bottom. And every pot of scrambled eggs contained soggy, undercooked eggs. We were told they put cream in them. You would think with several egg stations around they'd at least cook one properly. We ended up getting our eggs at the omelet station where they made them to order. We ate in one specialty restaurant, the Tuscan. While it was good it wasn't $100 better than the main dining. room. At best it was a slight upgrade so save your money. With the exception of a couple of obviously new staff, all Celebrity employees were excellent. You won't find a better room attendant than Leslie, or better bartenders than the group in the Ensemble. Onboard entertainment was excellent about the ship.. The theater was hit or miss. Their in house shows were strange, We watched very talented people singing lousy songs or songs they had no business trying to sing. When a high pitched soprano tries to sing a baritone song, all you can do is scratch your head in confusion. They had an excellent trio perform Motown, a replacement fill on the last night did a wonderful job and a British comedian (Jon Courtenoy) I wanted to slug. Just a day after the Manchester massacre this jackass gets up there and tells Trump jokes. How insensitive, classless, and boorish can anyone be? If his own children were splattered all over the city of Manchester I wonder if he would have thought it was funny? My prayers are with Manchester and I pray Trump's message to the Muslim world will be answered. Getting on and off the boat was a breeze at all ports. All in all a very nice boat and an excellent choice for a vacation. Read Less
Sail Date May 2017
We wanted to see the Greek Isles and more of Italy since we had only had 1 other trip to Italy 6 years ago. We choose Celebrity for the wonderful reputation the line has, as this was our first cruise with them. The ship was large but ... Read More
We wanted to see the Greek Isles and more of Italy since we had only had 1 other trip to Italy 6 years ago. We choose Celebrity for the wonderful reputation the line has, as this was our first cruise with them. The ship was large but never seemed too crowded. Getting on and off for tours was a breeze, even though we booked all of our port tours on our own and not through the ship (way less expensive that way and much smaller groups). Since we were in a Concierge stateroom, we had the first embarkation time slot of 11:30 with lunch in the main dining room. That was nice as we were moved right through in a flash. This class of service is till the basic balcony stateroom, with a few extras like getting on first in a special line, afternoon appetizers in our stateroom (fruit and 4 small canapes - nice touch but not the best), welcome champagne in our room, special concierge, and a few small gift items. We got the Concierge level room for the same price as balcony, so these perks did not cost us more. I don't think I would have paid extra for it otherwise. We did get 2 offers by email before the cruise from Celebrity for better prices for specialty dining and photos that we bought. They were also offering a deal the first day for specialty dining that was good. Our deal was for 3 nights at any of the specialty restaurants for basically the price of 2 nights. Most charged $50-$35 per person per night. They are all wonderful, but the main dining room had wonderful food and at no extra cost. The photo deal was an all inclusive price for prints and digital downloads of every picture they took on board and when leaving for ports each time. We ended up with 177 - 8x10 and 5x7 photos (less than $1.38 each for $244). We felt like this was a great deal since we never have photos made and don't want to book a photographer, pay a sitting fee, and then pay $$$ for each photo. And thankfully, we had many wonderful ones to remember our cruise! If we had just bought individual photos from them onboard, they would have cost $25 or $15 each!!! OUCH! The one extra we did not do is buy a drink package! Those were $65 per person for each adult in the cabin for premium drinks ($65 x 10 x 2 = $1,300) or less for the other packages ($50, $35). With 7 ports we were out all day and back in time for dinner, so we just had maybe 2 drinks before or during dinner on those days. At sea days we may have had 3-4 drinks each, but still only owed less than $200 at cruise end and did not feel like we had deprived ourselves. Drink costs - 2 martinis from the Martini Bar (which were fabulous) cost $28 with 18% service charge added, beers were $6-8, plus tips to give an example. Most of the cruisers we got to know onboard that had the drink package received it as a perk when they purchased their cruise, which might have been a good deal for them. But since we got a fantastic deal on our stateroom through RCI as far as total price, we were happy not to spend an extra $1,300 on booze. We also did not purchase any internet package as they are also high. We just used free wifi while in ports or used text messages on our international phone plane we bought before we left for Europe. This ship was spotless, the staff and crew were very friendly and visible, and the food overall was great. We never used room service so I can't speak on it, but our room steward was fantastic...not intrusive, but so personable and willing to please (Mohamed on Deck 9, cabin 9285). Pros - easy boarding & leaving for port tours, clean ship, friendly staff & crew, no smoking in casino and only in designated areas, great food Cons - slow service in specialty restaurants, large tour groups without headsets to hear guides, high prices for drinks & internet, need for more drawer storage in cabins. Read Less
Sail Date May 2017
We are a professional couple, no kids, early forties. We had never been on a cruise before and had no experience in this area of Europe so took the advice of friends who had done this exact cruise before and booked in March 2016. We dove ... Read More
We are a professional couple, no kids, early forties. We had never been on a cruise before and had no experience in this area of Europe so took the advice of friends who had done this exact cruise before and booked in March 2016. We dove into research on the countries, ports, languages, attractions, and cruising in general, which made for a fun six-month wait. The anticipation was a big part of this vacation! Rick Steves' books were a staple of our reading and came with us on the trip. We flew from Toronto to Rome, arriving early in the morning on embarkation day. We had seriously considered taking the train from the airport to the port, but decided that it was just too important piece of the trip (i.e. do we risk screwing up the train schedule in a foreign city and missing our ship?) to leave to chance, so we booked NCC shared transfer. They met us in the airport and we were in the van very quickly. As it turned out, Rome airport is HUGE and we had been up for about 36 hours by that time - we were glad to not be trying to sort out the train and our bags at that point. It was about E70 which was money well spent. We got to Civitavecchia in 45 minutes and again were glad of the transfer. The port is also very large, and not pedestrian friendly at all. NCC transfers dropped us off right at the ship at around 1030 in the morning. We got a look at the ship - spectacular! - before heading into the dark and smelly tents that were the Celebrity port terminal. There is nothing nice about the port or the terminal. We showed our printed-off tickets, completed the medical form, and waited in the holding area for about 20 minutes before being waved over to check-in. We were on-board quickly and easily by 1100 hours or so. First impressions were - well - let's just say that the deck 2 loading area is not a nice part of the ship. It's dark and utilitarian with x-ray machines and beeping scanners. But up one flight of stairs we found the Guest Relations area, with a cello/viola duo playing in the lobby. This was very nice. We found our cabin #6221 still being cleaned, but met our room attendant Jose who was very friendly and personable. He let us dump our carry-ons and we headed up to deck 14 to enjoy some fresh air. We found the Sunset Bar staffed with jolly Jamaicans (one wearing a Santa hat and singing bits of Christmas songs....go figure) and settled down with a drink in the sunshine. "The Upselling" - we had read a lot about the upselling racket on this ship. We had the Classic package included but had pretty much decided we would upgrade to the Premium package at some point. There is lots available on the Classic, particularly if you like simple highballs and Budweiser. We really like martinis, good wine, and craft beer, so when the bartender waved a bottle of Dogfish Head 90-Minute IPA at me, I was signing for the Premium package on what was probably that guy's easiest upsell of the week. On the Premium there were lots of excellent wines by the glass, incredible cocktails, but only a few craft beers (the IPA was $11.00 USD so that was the cost of one day of Premium package right there). As you might expect, hot day plus forenoon cocktail plus no sleep plus jet lag equalled fatigue very quickly. We went downstairs to.... The Oceanview Cafe ("The Buffet") - I don't like buffets generally but we were starving and this was the place to grab something fast. There was a large variety, including stations organized by cuisine, such as Mexican, English, Indian, etc. I had some excellent Indian food and my partner found salad and fruit. We ate at the buffet for most breakfasts and the odd afternoon snack and there was nothing bad to be said about it. In the evening it was sad and empty although you could still get a slice of pizza and a few other smaller things until fairly late. The Cabin: 6221 is a veranda cabin, port side on the flat side of the 'hump'. We had a great view from the veranda and only overlooked part of deck 5. The cabin could have accommadated four people as there was a trundle bed under the couch and a berth that could have swung down from the ceiling but I really can't imagine four people in there. It was a decent size for two and I was pleasantly surprised at the bathroom - there was lots of storage in there and a good shower. There was zero room for two so brushing teeth was a 'my turn - your turn' affair. The cabin was very clean and storage was OK, after we got our suitcases under the bed out of the way. Jose brought us extra hangers, a body pillow, and anything else we needed. One night, I asked him for a shoe shine cloth and came back to the room to find he had polished my shoes....wow. This is butler-level service. The cabin was very quiet, even being next to the elevators and the iLounge. We quickly found this cabin was perfect for us as it was steps from the elevators and stairs, one deck from lounges and restaurants, two decks to the Martini bar and shopping, and very close to the Grand Foyer where most of the nighttime activity was. My only complaint was people who insisted on letting their cabin doors slam. They are steel safety doors and if you let them close, they slam with a "thunk", which can be a drag at 0630 hours. CLOSE YOUR DOOR GENTLY, PEOPLE, PLEASE!! Dining: we love to eat and drink. We had bought the five-dinner package beforehand and had to visit a headwaiter to book our dinners once onboard. Overall we were very happy with the dining options: Opus: we had Select dining so on the few nights we ate there, we just showed up. It is a huge room and quite elegant. Once we had to take a pager and go drink another martini while we waited....oh no, how will we cope. The menu at Opus was small but we always had good food. The service was good but almost a little too much at times. When you sat down there'd be probably four people buzzing around filling water, serving bread, making introductions, and so on, but after the initial flurry you might have trouble finding someone available to tell about your chipped wine glass. One night we were seated next to the waiter station, which was loud. We asked to be moved and immediately had a quiet table for two in another area. Very appreciated. We never sat with anyone else but tables for two were about 2" apart so it was much like a table for four. Keeping in mind that the Opus kitchen was turning out three-course meals for hundreds and hundreds of people, the food was very good. There was different house wines featured every night and the somm would be opening bottles constantly. No bag-in-box wine here. Lawn Club: we ate there our first night. On a warm evening it is really nice, next to the (real) lawn and the huge X on the funnel overhead. Somewhat oddly, the "appetizers" were flatbread pizzas.....with the mains a selection of grilled meat. You could cook your own if you wanted to and there was a nice little salad station. The pizza was very good but it was too much for a starter. The grilled items were very good and ranged from skewers to fish fillets to steaks. There were heaters for when the night cooled off, which it did fairly early. It was a fun, casual place for dinner outside. Tuscan: this is an Italian a la carte grille with a panoramic view aft. The pasta was made on-site and was incredible. Steak was probably some of the best I've had anywhere. Service was second to none. Ignatius knew his service and his wines - we let him choose wines for us to suit the courses and they were spot-on. A fabulous experience. So fabulous we bought another night there and had another terrific meal. Murano: French cuisine. You could spend a lot of money here, with wine and food flights, $300 caviar, and so on. It was the most formal of all the venues. The food was extremely good and the service was too. The staff were obviously working very hard to keep a high standard. It was not full either night we were there. Tableside service was a nice touch and they really took pride in their work. My only complaint was with the flambe-ing and such going on, the room got a little stuffy and you would want to be wearing a jacket and tie for this place (although you didn't have to - I think dress code was the same for all venues in the evening). Sushi on Five: I'm not a huge sushi fan but my partner is and she thought it was very good. There were noodle bowls as well, along with gyoza and other items so not just sushi. It was notably empty whenever we walked by. Service was enthusiastic and it was a nice change from the other dining options. Qsine: I didn't expect to like this but I did. It is tapas, with some really inventive presentations and some fabulous food. Very unique and we had a great time here. Martini Bar: our favourite, with a frosted-ice bar top and very skilled bartenders. The martinis are very large and very well-made. There was a second bar, I think called the 'Ice Bar' off to the side, which apparently used to be a bar proper with it's own menu (there were many bottles of vodka sitting in piles of ice) but it appeared to be forgotten about and was just another seating area for the Martini bar. After dinner, they set up a DJ station right next to the bar, which seemed a bit out of place, but later the DJ station disappeared and the live house band started up a deck below. One night I asked for a Courvoisier and got a snifter the size of a basketball with about half a bottle of cognac inside.....fabulous. Ensemble Lounge: another favourite, with live jazz through the evening. Very good table and bar service and a relaxed atmosphere. Tuscan, Qsine, Murano, and Michaels Club were accessed via this lounge. World Class Bar: this used to be a different bar called the Molecular Bar where they made cocktails with liquid nitrogen and so on.....no longer. It is now an ordinary bar with a limited menu of excellent cocktails (if you order an Old Fashioned, they carve a single baseball-size ice cube for you) but they don't serve anything else, so anybody popping by for a gin/tonic had to keep walking. Not sure how successful this model is. Sunset Bar: as mentioned, great if you want to relax up high and watch the ocean recede. It is also a smoking area. We enjoyed walking shoeless on the grass and sipping a frozen drink. Passport Bar: a straightforward bar on deck 3. Cafe El Bacio: a coffee bar with some pastries and cookies. I went here every morning for lattes and brought them up to the cabin. There was also a gelato bar which we never tried. Upselling to specialty restaurants: We didn't mind this as we got some good deals. Tuscan for 40% off? Yes please. One night we looked at the menu for Opus and weren't all that excited about it. Turn around and here's somebody offering a great deal at Murano. Everybody wins. If we weren't interested they took 'no thanks' for an answer, unlike all of Turkey and much of Greece..... Other areas: Casino: appeared to be very under-used. We never spent any time here. Sun decks - we did not enter any of the pools but spent lots of time reading in the sun. I read complaints that there aren't enough sunbeds....well, maybe if you want a sunbed right next to the pool, directly in the sun, there's a limited number. There are tons of sunbeds on two decks. We enjoyed deck 15 which was very quiet (aside from when people were playing basketball). The Mast Grille had hotdogs, hamburgers, and fries, which was perfect for a mid-afternoon snack. Service was limited away from the lido deck but if a server knew you were there, they would come around and keep your glass full. Fitness Centre and Spa: We worked out nearly every day and found the fitness centre surprisingly good. My favourite was stretching out on the outdoor fitness deck, which overlooked the bow of the ship with a great view. There were cold towels and enough good quality equipment to get in a workout and feel like I was earning my next meal. My partner had her nails done in the Spa and was very happy with them - not cheap but high quality work. Solarium: we enjoyed this as kids aren't allowed and you can soak up the sun without the wind. The Aquaspa cafe had some really nice healthy, smaller items, including smoothies. Library: this was disappointing. I had hoped to find books on Europe, our ports of call, the ocean, and sailing, but instead found a bunch of mostly lightweight fiction. Plus there are only books on the first three shelves, then a bunch of empty shelves, then three shelves of fake books at the very top. It was quiet if there was nothing going on in the Grand Atrium. Entertainment: we hadn't expected to care for the shows but some were very good. The theatre was top-notch. The Tenors of Rock were terrific. There were several singing acts, including a Michael Buble - esque guy and a female Motown trio. One night they had thrown together a Broadway revue because the scheduled performer had missed his flight, which was very good. The ship's musicians were really incredible. They were all over the place, playing in the theatre backing up the featured acts, playing everything from top-40 to Beatles in the Grand Atrium, playing jazz in the Ensemble lounge, disco by the pool, strings in the Cafe el Bacio. One night, the bandmaster (Sasha), after leading his group through the show in the theatre, sat down at the piano next to the Passport Bar and effortlessly performed Chopin and Beethoven. Wow. The cruise director Maarten was around for the high-energy stuff and he was hard not to like, although we didn't take part in any of the parlour/pool games. Shopping: we enjoyed browsing in the shops. The second last night was a big sale and you've never seen such a feeding frenzy. I love watches and had a blast browsing the Breitlings and Tag Heuers. Washrooms: spotless and staffed in the evening. Hand sanitizer everywhere. Excellent. Photography: We let them take photographs if there was a good backdrop but wanted nothing to do with the costumed guys off the gangway at the ports....we are in Turkey, so you make some guy (probably a prep cook) wear a turban and a silly sword and want us to pose with him? Give me a break. On the last formal night we asked the photographer for some specific poses as we had gotten engaged that afternoon, and they were very enthusiastic and helpful. We ended up buying three of them as our official engagement photos. Excursions: we didn't take any Celebrity excursions. We researched and booked tours for Athens and Ephesus, and conducted our own sightseeing for the other ports. Generally, getting on and off the ship was painless, with the exception of Santorini where we had to tender in some quite active seas (see port review below). We erred generously on the side of leaving lots of time to get back on the ship and had no problems. We found running the gauntlet of local taxis, tours, hawkers, and so on very tiring but that's not the ship's fault. The information given about the ports in the little daily newsletter was very limited - we were grateful for our Rick Steves guides and prior research. Highs and lows: there's an odd thing that happens when everything is at a high standard. Little things become big things because they are an anomaly. But they are still small things. Here's a few we noticed: High: the ship is beautiful. Low: they used this plastic dark reddish-brown fake wood paneling all over the place. High: there was daily news and port info delivered to your cabin. Low: very little weather forecast information, either for the port or the ocean. High: food was very very good. Low: no bar snacks. After dinner, your only snack option was to see what was left at the buffet. High: bar and wine service was excellent. Low: lack of drink lists. High: the buffet was a great way to have quick breakfast. Low: no tray, so you have your plate in one hand, cutlery in your pocket, juggling everything to get a cup of coffee, and if you wanted a juice or water, you had to dump everything off and go back. High: people dressed up for dinner. Nothing classier than old-timers in tuxes. Low: sweaty guy in flip flops with shirt totally unbuttoned, elbowing past people at the buffet to get more bacon. High: presentations on ports of call and other areas of interest. Low: barely-disguised sales pitches for whatever services or businesses paid Celebrity for the privilege. "You may not be interested in buying a Turkish rug but at least take the time to listen to what they have to say" -Celebrity staff member giving a presentation on what to do in Turkey. Again, give me a break. If you're promoting a business, go ahead, but don't pretend you're giving objective information to people who might be expecting it when you are not. Ship movement: we were concerned about this as my partner gets motion sickness easily. There was one day and night that we could really feel the ship moving (I'm not sure how the performers on stage managed it as I could barely walk to my seat without holding on to something) but ginger gel capsules were the ticket. My partner had all kinds of remedies but nothing beat the ginger. One evening we could feel a fair bit of vibration in the Tuscan, but generally it was a non-issue. Disembarkation: we opted to 'walk off' so kept our luggage and were in an elevator by 0645 and in our NCC transfer by 0700. Nothing to it. Again, we had thought about taking the train but had learned there was a transit (bus and train) strike scheduled for that day. As it turned out, we may have been been able to get from Civitavecchia into Rome, but the strike did in fact happen as scheduled so we were glad to be in a vehicle. The best money we spent were those two transfers. I'm rating four stars but it is a solid four stars. There is probably a nicer ship with better food and service out there but probably not at this price point. Overall we were thrilled with our first cruise and will absolutely do another. Read Less
Sail Date October 2016
We chose this cruise because we liked the itinerary,Greece Turkey and Italy and,although we have had about 15 previous cruises ,we haven't sailed 5 star or with Celebrity.We liked the comfort of the ship and layout of the ... Read More
We chose this cruise because we liked the itinerary,Greece Turkey and Italy and,although we have had about 15 previous cruises ,we haven't sailed 5 star or with Celebrity.We liked the comfort of the ship and layout of the stateroom,especially the bathroom which seemed more spacious than any others also the nightlight in the bathroom.We had paid extra for concierge but would probably not do so again as for what treats we had we actually didn't use them or like the I.e.the appetisers in our room each day which we really didn't like most days or need .We did also, have 3 choices of pillows but I still couldn't get comfortable,mind I am fussy about my pillow. That aside the only other slight disappointment was at times the food in the main dining room in the evening.It wasn't as good as I had been expecting for a five star ship. The staff were all really nice and helpful and it was a very comfortable we'll run ship which didn't feel overcrowded. The only other disappointment was that we didn't dock into Santorini until 2 pm and we didn't get off as it was a tender until gone 3 pm and had to be back onboard by 6 pm.and as there were two other ships in and the only up is by cable car or donkey 583 steps , we queued for one hour each way which left us very little time and it was just stressful with people jostling and pushing in both ways.We had a lot of American and Canadian travellers on the ship and they all were put off Santorini which is a shame as we have been before and loved it as we had longer there and were able to explore . We would definitely go with Celebrity again though but the shore excursions were we found expensive . Read Less
Sail Date October 2016
We chose this cruise for the itinerary and for the cruise line. Istanbul was removed early on, which saddened me, but I understood and agreed with the decision. Pros - The Celebrity Line, with loyalty benefits and pick your perk. ... Read More
We chose this cruise for the itinerary and for the cruise line. Istanbul was removed early on, which saddened me, but I understood and agreed with the decision. Pros - The Celebrity Line, with loyalty benefits and pick your perk. Fantastic! Beautiful, modern ship. The Tenors of Rock!! Production shows. Computerized board game tables. They were a lot of fun! We spent a few nights after supper playing games. Cons - The Bistro on 5 was changed to Sushi on 5. Sigh. Almost every port required long trips to the attractions. The Tuscan Grill changed their menu and removed our favourite dishes. The theatre shows were almost all musicians/vocalists, with only 2 production shows in the Celebrity newsletter, and no comedians/magicians. After our excursion to Ephesus we went to a carpet making shop and felt a LOT of pressure to buy a carpet. They washed our balcony 3x in an 11 night cruise! This wasn't our favourite cruise for the above reasons. Celebrity is still our choice for cruise line, but this was a bit disappointing. Read Less
Sail Date October 2016
This was our 9th cruise and the Reflection stands out as one of the best ships we have been on, but I think its also the newest at only 4 years old. We booked a standard class cabin and had the classic drinks package and certainly had ... Read More
This was our 9th cruise and the Reflection stands out as one of the best ships we have been on, but I think its also the newest at only 4 years old. We booked a standard class cabin and had the classic drinks package and certainly had no complaints with the cabin, dining or service that came with this class. We only dined in the standard dining room, Opus and self serve cafe on deck 14, Oceanview, but generally very good and lots of choice. A small criticism is that Opus didn't put on any local cuisine, but Oceanview always seemed to have something special on. Sushi even made a welcome return at one point having been removed when Sushi on 5 arrived. For me, great food, great choice. Other cruises have had things like afternoon tea, chocolate fests, BBQ, but for me, they were't missed. Breakfast in the dining room is always nice on slower morning. Entertainment I thought was generally pretty good, from the theater to the acts and music playing around the ship. Not always to our taste, but lots of choice. We didn't use any of the shore excursions as we booked private tours by linking up with similar minded people through Cruise Critic. (All 5 were fabulous and good value) My only criticisms I think come from Celebrity's drive to make money. Obviously if they don't make money they can't build these wonderful cruise ships, but I thought some was unnecessary. I felt you were constantly pressured to upgrade your drinks package or dining experience and Celebrity's marketing has obviously worked out that they can attract more people by replacing the formal nights with chic nights. Gents are still welcome to don their tux, but there were very few around. Finally, I am sure its the same across all cruise lines, but I felt the exclusive venues for suite passengers were more in your face on the Reflection. Just a final word on staff. They were absolutely fantastic as usual. They seem to work endless hours, but always have a smile and make you feel special. There are some great characters around the ship. Read Less
Sail Date September 2016
First time on a big ship cruise and first time with Celebrity. Layout of 'Reflection' very impressive with great appointments and luxury decor. Food and service first class although despite being able to choose dinner times we ... Read More
First time on a big ship cruise and first time with Celebrity. Layout of 'Reflection' very impressive with great appointments and luxury decor. Food and service first class although despite being able to choose dinner times we always ended up with a 6.30 or 8.30 sitting. Cabin (9210) was very comfortable and spotless with a very friendly steward to look after us. Entertainment very professional but missed the 'wow' factor, too much music that was unrecognisable, although visually shows were very colourful. Very crowded in many parts of the ship - to be expected with such a big vessel, but not enough quiet areas for guests to relax in without being regaled by loud music. The cost of access to the internet on board was really exorbitant, don't know how Celebrity can justify this. Trips were very expensive and varied in quality, our visit to Athens was particularly disappointing. Overall though a very enjoyable holiday, with all the staff doing their best to give us a good time. Read Less
Sail Date September 2016
We chose the cruise for a relaxing break from work even though we had been to all the ports before. We were supposed to have been on Reflection 3 years ago but finally made it, ship is clean and cannot find any fault with it apart from the ... Read More
We chose the cruise for a relaxing break from work even though we had been to all the ports before. We were supposed to have been on Reflection 3 years ago but finally made it, ship is clean and cannot find any fault with it apart from the volume as noted below. The cabin was clean and very well kept, however Celebrity have cut back on the welcome bottle of fizz in Aqua Class, this is not good at all as they could cut back elsewhere. ie canapies We did a tour to Cape Sounion for the sunset, someone forgot to tell the sun, it was cloudy and drizzly but worth it. the views spectacular Ano Mera Monastery in Mykonos made a welcome change from downtown which we have toured several times, the island is very pretty and there were a lot of smart looking hotels for a quick getaway. Jeep Safari in Bodrum was a bit of let down. Yes the scenery was great but the pond with the turtles was green and smelly and the ducks ruled. If you needed slate there were 100's of thousands of pounds piled at the side of the road. Overall this was a good break but the volume in the centrum at night needs to be turned down a few clicks, loud does not equate to having a good time, the Other ships moderate the noise and are far better The food in Blu was average this time and the menu could do with being updated but the service was excellent The Tenors of Rock were excellent along with John & Paul (Beatles tribute) and Freddy Mercury tribute act. This all being said we have 2 further cruises booked with Celebrity and cant wait. Read Less
Sail Date September 2016
9/19/16 cruise to Med. Very good. Don't waste money on special restaurants though. .Aqua Class cabin was great. Cabin steward was OK, hardly ever saw him. Entertainment was good. Food was good. Embarkation and disembarkation was ... Read More
9/19/16 cruise to Med. Very good. Don't waste money on special restaurants though. .Aqua Class cabin was great. Cabin steward was OK, hardly ever saw him. Entertainment was good. Food was good. Embarkation and disembarkation was very easy. Cabin was ready by 1:30 p.m. We were disappointed that there was not a place to buy postcards onboard. Excursions were great due to excellent tour guides. Ports of call were very good. In cabin shower was so small you can't bend over to wash your feet or shave your legs. We used the spa shower instead mostly. The worst restaurant was the Murano Grill. It had very poor service and food was not worth the extra money. The waitress we had there was quite lazy and had a bad attitude, There was great places on the ship to discover and enjoy some quiet time. The ship should put quieter wheels on the around the pool areas. The noise was very loud and disrupting. You could hear the rumbling from the carts from our cabin on Deck 11. This has not stopped us from booking another cruise on the Reflection in 2017. Read Less
Sail Date September 2016
We had sailed earlier in the year ( end of April ) on the Equinox and had a good time on that ship. So decided to try the Reflection - we had another great cruise. Will be cruising again soon with Celebrity. The Reflection was a lovely ... Read More
We had sailed earlier in the year ( end of April ) on the Equinox and had a good time on that ship. So decided to try the Reflection - we had another great cruise. Will be cruising again soon with Celebrity. The Reflection was a lovely ship and as large a ship as we are likely to go - but never seemed crowded at all. The buffet was absolutely fantastic and never crowded at all. Cabin was also superb and was our bathroom. We had an allocated time for eating in the main dining room ( second sitting ) in the evenings .Unfortunately we appeared to be in the training section of the dining room but that did not cause any sort of issued .On the slightly more formal evenings in the dining room we were bit surprised that quite a number of people had made not effort whatsoever to dress up. We went to the shows every night and they were great. Service on the ship was excellent throughout.We had been in all the ports before other than Bodram in Turkey - which was also very good. One of our party was ill for a few days and they were treated very well indeed by doctors etc. Read Less
Sail Date August 2016
My partner and myself, both in our 60s, flew from Manchester to Rome and had a private taxi pickup to Civitavecchia, arriving at the port at about 1.00pm. We have cruised with Celebrity on four previous occasions, and have always ... Read More
My partner and myself, both in our 60s, flew from Manchester to Rome and had a private taxi pickup to Civitavecchia, arriving at the port at about 1.00pm. We have cruised with Celebrity on four previous occasions, and have always enjoyed the experience. Our first cruise was on the Constellation and we have always considered it the benchmark for other ships. Our first experience at the Reflection was of having to queue outside in the very hot sun with our luggage to go through the embarkation procedure. We, along with most other passengers, had been travelling since very early in the morning and this did not make us feel like welcome guests of Celebrity. We had a balcony stateroom on deck 6 (6301) and it was adequate for our needs. We hardly used the balcony as we are not sunbathers, but it was nice to be able to see something of the ports of call from there. Our steward did a good job of keeping our room in order and clean. The robes have seen better days and seem to only come in one size, and I think slippers should also be provided. The stateroom was quiet except when the ship was docking (which was usually in the early hours of the morning), when there was no chance of sleeping because of the engine vibration. This is very annoying if you are not planning on an early trip ashore, and we never felt we had enough sleep, because the vibrations when the ship is docking make sleep impossible. We had a classic drinks package included in the cost of our cruise, and we were asked if we would like to upgrade this at the check-in desk on our first day, but we elected not to. This was the only time we were asked, so we did not experience the constant upselling other reviewers have described. We felt the classic package met our requirements as we are not big drinkers. We enjoyed the freedom to drop in to Café al Bacio and have a nice coffee and pastry when we returned from a day in port. We mainly used either the Compass bar in the main Grand Foyer, or the Ensemble lounge for cocktails before dinner. Service in both was always speedy and friendly, but we would have liked to be able to consult a cocktail menu, as we are not usually cocktail drinkers, and do not know the names of many. The experience in both was to some extent spoilt by loud music which made talking difficult, and we found the Ensemble lounge dark as the heavy drapes are closed even during daylight hours. We found the music in public areas extremely intrusive, and some of the musicians were not very good (Ryan). Music is very much an individual taste so it should not be foisted on us. Some of the music played in Ocean View restaurant we found excruciating. The air conditioning in some of the public areas is far too cold and results in a major contrast with the port temperatures when you return from a shore day. Both my partner and I suffered severe colds on our cruise which I believe to have been caused by the air conditioning. We mainly ate in the Ocean View restaurant for breakfast and late afternoon snacks, and the Opus dining room for evening meals. There was never a problem finding a seat in the Ocean View, which we have experienced in buffet restaurants on other cruises, and the staff were usually quick to clear tables. Food choice at breakfast was good, but repetitive, and began to pall by the end of the cruise, and we found the location of certain items a bit confusing. The timing of afternoon tea (starting at 4.00 pm) is too late. We had opted for Select dining in the Opus restaurant, and it worked well except on the formal nights, when we had to wait for a table, but not too long. The staff at the table allocation desk work very well for the main part, but we did have a problem one night when we were sent to the wrong table. The restaurant manager quickly resolved the problem, however. The food choice in the Opus dining room should be extended and alternative sauces offered eg a fish dish came with a curry sauce, but I do not like curry and was not offered an alternative when I told our waiter of this. The dessert selection seemed very limited. Having said that the food was generally excellent and there was always something to our taste to choose from. The service from the food and wine waiters was excellent. Hand hygiene has always been strictly enforced on other cruises we have been on but it was hit and miss both on re-entering the ship from port and entering dining rooms - we did not witness it ourselves but were told by other passengers that some people simply walked past the hygiene stations or staff offering hand cleanser and were never challenged. I realise that ship staff will be unwilling to challenge a passenger but on an issue of such importance they should be empowered to do so. Probably the most serious issue we experienced concerned the tendering of passengers to Santorini and Mykonos, using local boats. Safety did not seem to be a major concern, and we were given no instructions on what to do in the event of a capsize, something which seemed to be very likely at Mykonos where the sea was very rough. If there were any buoyancy vests available no-one told us where they were or how to use them (in stark contrast to the emergency drill we attended on the ship on our first day of the cruise). Passengers were allowed to stand which could have resulted in injury to themselves or others if they had lost their balance in the rough seas. The timing of port arrivals was in some cases unsatisfactory, and this was especially so in Santorini where disembarkation was delayed by the need for tendering, resulting in very little time in port. This was exacerbated by the fact that there were other cruise ships' passengers in port at the same time which resulted in very long queues/delays for the cable car to Fira. We opted to take the boat trip to Oiea rather than spend ages waiting for the cable car but there was not much there. We caught a bus back to Fira and then had to wait about an hour for the cable car down to the port. Some people took the stairs down but we had heard that they are quite hazardous because of the donkey droppings making them slippery. Mykonos was very windy, and also very crowded. We had to catch shuttle buses from the port at Souda to Chania and these took almost an hour in the morning (less on the return journey but we had to allow at least an hour to be sure of getting back for "all aboard"). We had to be on board by 3.30pm so had very little time to explore Chania, which is a very attractive place. A more trivial but nevertheless irritating issue was the fact that we had to pay for the shuttle bus - if Celebrity are unable to dock at the town they advertise on the itinerary they should at least ensure that they provide free transport. In Athens we had to use public transport from the port at Piraeus, which was hit and miss in terms of the timetable. Athens is attractive but spoiled by the graffiti which seems to be everywhere in the town centre. Fortunately it does not yet affect the ancient monuments, but it makes you wonder why the Greeks seem to have no civic pride. I am not interested in the history of other countries but no-one could fail to be impressed by the sheer scale of the Parthenon. It is a shame though that the Greeks have decided to restore it - I would much rather see it in its ruined state and without the scaffolding. A major problem when you are in an unfamiliar town is finding toilets, so thank goodness for Marks and Spencer, and the tourist information office near the entrance to the Acropolis.. We were in Kusadasi on Sunday, and it was very quiet, but we enjoyed our visit. One of the attractions listed in the Celebrity information sheet for Bodrum was the tomb of Helicarnassus which was stated to be one of the seven wonders of the ancient world. My partner was keen to visit it, and it took some finding. It was therefore very disappointing that the site is closed on Monday, the day that Celebrity took us there. Since this cruise has been operating for some time I would have expected that this would have come to light before now! We have been to Turkey several times and have been put off by the constant hassling of tourists, but we did not have much of this in either Kusadasi or Bodrum, so may consider returning for a land-based holiday. Naples does not have a lot for tourists, and it was a mistake not going on a trip to Sorrento or Pompeii. Our cruise finished with two days in Rome staying at the ESH hotel. The hotel was modern and clean. We arrived at about 10.00am and did not expect to be able to get in to our room, but it was ready and it made our first day so much more enjoyable than it could have been. Thank you ESH. The hotel has a good bus service into Rome which only takes about 20 minutes, so we spent the afternoon sightseeing. Our second day in Rome was a bit of a washout as there was a thunderstorm. There are not many places to go to get out of the rain in central Rome so we got on a hop on hop off tour bus at the Coliseum, intending to just sit out the storm, but it lasted the whole of the afternoon so we were trapped and ended up going right round Rome twice! We did not avoid the rain entirely either as those buses are not very waterproof, so we still got wet. On our first evening we ate at a local restaurant called Arturo's which has excellent reviews on Trip Advisor but it did not live up to its billing. I have posted my own review so will not add to it here. All things considered we enjoyed our cruise and will probably cruise with Celebrity again, but I do think they need to improve their customer relations to the same standard as the staff on the ships. I sent an e-mail questionnaire when we returned home, which I completed. I sent a fairly detailed critique of the cruise, but did not even receive an acknowledgement. Read Less
Sail Date August 2016
We have never been on a very large ship and wanted to see if it suited us. The answer is yes and no! We did not like the crowding of the loungers but I suppose this is unavoidable and we did have a balcony to use if we were in the sun, ... Read More
We have never been on a very large ship and wanted to see if it suited us. The answer is yes and no! We did not like the crowding of the loungers but I suppose this is unavoidable and we did have a balcony to use if we were in the sun, which we were a few times. We were in an Aquaclass suite which was very good and we especially enjoyed the Blu restaurant. The food and service were very good. We had breakfast mostly at the café which again was excellent but more crowded than Blu. Celebrity should do something about the drinks menu as all the bars seemed not to display what cocktails were available. When asked they did say we can basically do whatever one you want but my wife and I are not regular cocktail drinkers and she likes to try something new. Very difficult if there is no list as most bars/hotels have where you can see the mix. Our room attendant was very good and always had time for a chat and ask how our day was. Read Less
Sail Date August 2016
Cruise 2016 19th August. We got the transfer with Celebrity from the airport in Rome to the ship, perfect, maybe we had to hang around the airport for 45-60 minutes for other flights to arrive buy we were very happy with the service, when ... Read More
Cruise 2016 19th August. We got the transfer with Celebrity from the airport in Rome to the ship, perfect, maybe we had to hang around the airport for 45-60 minutes for other flights to arrive buy we were very happy with the service, when we arrived at the ship straight on, no waiting nothing we were on board about 11.15/30. We had a bite to eat at the Ocean café and a look around the ship, we also had a cold beer! Yes it is true that there was pressure to upgrade the drinks package, as it happens I did, I thought it was worth it but I only did it for me not my wife, overall I think it was the right choice mainly because of the red wine but of course everyone to his/her own. Do I think there was too much pressure on people to upgrade? Maybe but all you had to do was say no and it was only really on the first day but there were people unhappy about it. Our cabin was 7267, we were happy with the cabin, just the same as out last cruise on Celebrity. First port of call was Sicilla, there we went on a tour set up buy Gillian (cruise critic roll call) , we went to Taormiña, we had a really great day, some great views and a tour well worth doing. Next day at sea, problems! Well just what you would expect people wanting the sunbeds all day keeping 5 or 6 beds. To be honest I didn’t have a problem finding a bed, I waited a couple of hours just relaxing in the cabin, I also went to the gym and then later I was able to find a bed, it was easier because I was just looking for one bed so of course I understand people complaining but who is to blame? Not the crew that is for sure. Mkkones: very nice place, people who would like to go to the beach remember to take a towel, we were happy just to wonder, very easy to do, some very nice streets, be careful with the prices, we paid 10 Euros for two coffees, we have never paid that much in Barcelona! A place you can explore in your own time, hot very but in August what do you expect? Ephesus: We had been here before, and for our American friend, no problems! This time we just had a look around the shops and spent too much money, again very easy just to get off the boat and look around if that is what you fancy. Rhodas: Great port again for looking around, good range of shops and bars if that is what people are looking for within walking distance. People that want the beach there is a small one close by. Santorini: No problems getting off the boat,when we arrived on shore we noticed an excursion on a boat taking you to Oia and with a coach back to the town where we were docked, the price was 15 Euro and for 20 Euro you were able to get the cable car back down. It worked out perfectly, we had to wait about 30 minutes for the cable car but there were no problems and the best 20 Euro we spent all the cruise. Athens: We had been here before so we just had an easy day on the ship. The next day we were at sea, again the beds were taken but later in the afternoon there were no problems. Naples: We took the ferry to Capri, we had booked a guide online and we had a great day, a bit expensive 40 Euro each return but well worth a visit. We also took a boat trip around the island and we caught the ferry back at 16.10. Overall a great cruise but there were some problems, my time dining, terrible to be honest it has put me off doing that again, we never sat at the same table and it was impossible to get a table between 20.15-20.45. The food in the main restaurant was a bit hit and miss, the fish was very dry and it was sent back and one evening my wife found a small bone in her filleted lamb, it nearly broke her tooth, we pointed it out to the waiter and everyone said sorry and the maître asked if we needed a doctor. To be honest I heard after that some people had complained about their food and they were offered 50% discount at one of the special restaurants maybe we should have made more of a fuss because we weren’t offered anything. The waiters as always worked very hard in the all the bars and restaurants. We went to the Porch and the food was very good and on the last evening we tried the Grill on the top deck and again very good. At the porch the waiter (I believe Andrew) gave us some discount and on the last evening there was 40% discount at all the special restaurants. There were many offers to eat at the special restaurants. Children running around and playing in the lifts was another problem. Normally we don’t go to many shows but from what I heard they were very good, we did go to see one thought and it was to see Craig Halliday if you ever have the chance to see him don’t miss out! Our room attendant was also very good and we tended to have drink at the Ensemble lounge and again we were very happy with the service, we were also well looked after. And the music was relaxing A great cruise but you can notice that there have been some cut backs. Read Less
Sail Date August 2016
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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