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43 Celebrity Reflection Europe - Eastern Mediterranean Cruise Reviews

We chose celebrity because my partner who is an elite member with Royal Carribbean had always been given the impression that this sister company offered a higher standard cruise. The ship was very clean and the itinerary was good. ... Read More
We chose celebrity because my partner who is an elite member with Royal Carribbean had always been given the impression that this sister company offered a higher standard cruise. The ship was very clean and the itinerary was good. Embarkation and disembarkation were both easy. These were the positives I am afraid to say other aspects of the cruise were not so good. The food especially for diner was at best average, little actual variety and mostly bland. The starters mainly consisted of soups and salads, and it was amazing how many New York steaks were ordered. I found it very disappointing that when I pointed this out to the executive chef, his only reply was" we have to cater for all tastes" and even when he was shown his own menu denied the starters were mostly soup and salad. I found him to be very arrogant and lazy. My impression was that there was a big drive to sell people the expensive fine dining option. The entertainment was not great either, with the exception of We3. Who ever put the programme together seemed intent on educating us with what I would describe as arty shows. If you are putting on a Broadway show I would expect songs I know and some glamour and glitz, not songs from obscure off Broadway shows and singers glad in black. The pool bars were also disappointing, no music no atmosphere and miserable staff. I have to say one of the barmen on the pool deck is lucky my partner did not complain about the way he just blatantly ignored her and then told another passenger that he didn't smile as he had "a poker face".... Wrong job I think! The Martini bar was the one shining light, the staff were all fantastic,especially I Komang who made the best cosmopolitan ever. All in all this was a nice ship, with many friendly staff and a good itinerary let down by at best, average food, poor entertainment and poor pool side bar staff. We had already booked for a cruise with celebrity through the Suez Canal in November, I hope the experience is much better, but based on this cruise I would not have booked that trip knowing what I know now. I would love celebrity to pull its socks up so I could write them a glowing review next time Read Less
Sail Date May 2016
First let me say that although my wife and I are experienced travellers we have only been on 4 cruises, as we sailed on the Equinox 2 years ago we had no hesitation booking this cruise on the Reflection. This means that obviously our ... Read More
First let me say that although my wife and I are experienced travellers we have only been on 4 cruises, as we sailed on the Equinox 2 years ago we had no hesitation booking this cruise on the Reflection. This means that obviously our review is going to be unintentionally coloured by our great experience on the Equinox. People seem to start their reviews by their boarding experience so here goes : On the ship within 10 minutes of reaching the port. Excellent 10/10 Then into the buffet for a bite to eat and a bottle of corona, We had a classic drinks package, same as 2 years ago so knew which beers we could drink, Corona was good enough for me. Into our cabin 6129, by 1.30 p.m., some previous room reviews commented on entertainment noise, maybe on 3 occasions we heard a slight drum/bass beat in the afternoon but nothing to write home about. Cabin was absolutely fine, great shower etc. but my wife seems to think the toiletries are not as good including no shower hats, not that this bothers a (nearly) bald man. Our stewards introduced themselves telling us to ask for anything and they would do their best, no need, everything good to go. For our dining we used the buffet for breakfast and lunch, then the main dining room for evening dinner, Breakfasts were great, if you want fresh orange to start ask at the bar but remember there's a charge unless you have a drinks package, otherwise just use the machine. Go to the British station for real bacon (ham to the U.S.) otherwise its crispy streaky bacon at the other stations . Cannot fault the breakfast buffet. For lunch we also used the buffet, again great, my wife mainly settled for a minute steak or chicken with salad, for me it was a curry, spaghetti, fish and chips, or pizza followed by ice cream, my wife thought that having salad entitled her to fill a second plate with cakes. Being a bit unadventurous drinks at dinner were a nice cold shandy made from corona and sprite. Really enjoyed a coffee from the buffet to take outside after the meal. We used the main dining room every night (no speciality restaurants) and found everything good. Food is obviously a personal choice but here are some of my favourites, Jerk chicken, Rib of Beef, Fish ( drum, snapper, haddock) and the N.Y.steak off the daily menu. The warm apple pie and ice cream was my favourite dessert my wifes was creme caramel. The cabins, dining and service were really good, could not of asked for more - but now comes the not so good part, I get the impression that celebrity is creating a two or even three class system on their ships, the number of cabins/suites ,speciality restaurants, drink packages etc. available, Then of course the dress code, which marketing man came up with smart casual/evening chic. If it's not broke don't fix it, surely if someone goes to any restaurant inappropriately dressed wherever they are they will be refused entry. Don't complicate matters. The entertainment in the theatre was not as good as i would expect, I got the impression that whoever created the crew member productions was a broadway wannabee on his own ego trip, cannot fault the cast with their enthusiasm but they cannot fulfil their potential with this material.- 3/10 - poor material acapella group We3 - 6/10 - repetetive after 20 minutes Angel strings - Violin music -dance show, can't comment as we didn't go. Just John and Paul - Beatles tribute, 7/10 - music everyone knows David Austen - West end style singer- 8/10 - good singer, good songs Queens of Rythm - motown music - 8/10 - as above Probably the most enjoyable show was the karaoke competition, heats most nights in the sky lounge, followed by the final in the main theatre. thanks everyone for entering. The house band - Blind Vinyl - who played different venues on the ship were pretty good - 8/10 Please believe me, we are not miserable its just I get the impression that celebrity does not know who its core customers are. Suggestion to celebrity - change the broadway show to include musicals people know, i.e. Rodgers and Hammerstein, A.L.Webber etc. not off- Broadway productions which no-one knows. Put on a rat pack show one night,-it can't be hard to realise that the average age of your cruisers is 45 plus. Also on the equinox, everynight there'd be a little trivia or music quiz, just a bit of fun before lights out , little things that made other cruises great for us seemed to be missing on the reflection Ports of call , been to most of the areas before so for us it was just a chance to stretch our legs on shore Santorini - nice view from the top via the cable car but has to be the most expensive place for a beer in the mediterranean. Athens - Open top hop on/hop off bus from piraeus ,15 euros, acropolis and the parliament then back to the boat to chill out. Mykonos - stretch legs then back to the boat .. Kusadasi - probably our favourite port except for the traders outside the shops and restaurants, bought a real fake rolex, 10 euros. Bodrum - nice but as above , dodgy traders. Chania - Local bus from the port into the city , nice harbour to walk round and get a drink. Naples - we used open top hop on/hop off bus for a run round the city, 22 euros, - outside the terminal there are shuttle buses to pompei, 20 euros, sorrento 30 euros. There are also small ferries across the bay to Capri which is only a 10 minute ride, Final comments regarding the ship, - Inside the seating areas are very limited around the grand foyer for anyone wanting to listen to the music . Outside is generally great however the deck furniture , especially on the sunset bar area is looking very tired, I would of thought that the beginning of the season everything would be shipshape and Bristol fashion, I hate to think what it will be like come the end of mediterranean season. Would i go again with celebrity, maybe not, maybe the equinox spoilt it for us by being so good. But 10/10 for the crew. Read Less
Sail Date May 2016
The food at dinner was good, but the buffet seemed a industrial dining area,with very long tables and very uncomfortable, unable to have privacy, and very congested all the areas. And in our cabin during the 10 nights we were hearing ... Read More
The food at dinner was good, but the buffet seemed a industrial dining area,with very long tables and very uncomfortable, unable to have privacy, and very congested all the areas. And in our cabin during the 10 nights we were hearing metallic and drill noises all night, we report them, but never stopped. A International staff -Shelia try her best for us. but the noise never stop. The shows are really bad and a cheap production, presented as chic and minimalist, but are very bad. I do not understand how critics give it 5 Stars. The good thing are the Port off call, each of them are excellent, we enjoyed every island and city. Bbut beware the offer tours on the ship are super expensive. if you make them by your on you pay only about 30%. We us the Hop on Hop off buses and they are great, and you explore at your own pace. Read Less
Sail Date May 2016
Just returned from the Reflection (21st Aug sailing), sailed with Celebrity last time, previous to that have taken 5 Royal Caribbean cruises. Last time we really preferred Celebrity to Royal Caribbean, this time not so sure. There are ... Read More
Just returned from the Reflection (21st Aug sailing), sailed with Celebrity last time, previous to that have taken 5 Royal Caribbean cruises. Last time we really preferred Celebrity to Royal Caribbean, this time not so sure. There are some great parts to the cruise, the staff are great, service is excellent and the cabin was 1st class - cleanliness spot on. The captain was out and about which is great. We purchased the premium drink package and before boarding I was expecting it to be difficult to get drinks when you want them (bases on previous comments on this site). The reality was that we only ever waited seconds to be served and around the pool there were plenty of waiters asking to take orders, so great value. Sunbeds - I was expecting there being a challenge getting 4 beds together, so long as you were on deck at 10am (at sea days) no problem at all. On port days you can take your pick of sunbeds and there are plenty of towels available for use. The adult pool is very good as well. My 2 son's (21 & 18) used the Gym every day and said it was great, they too had a drinks package and made full use of it - the staff were great with them. Christopher at the Martini Bar was especially good. Embarkation at Rome was fantastic, 10 mins and we were on the ship...spot on! To be fair dis-embarkation was very efficient as well. There are some really, really poor parts to this cruise - in the main the entertainment. It really does feel that a lot of cost has been taken out of the Cruise Directors budget. The shows in the main theatre were poor to say the least, previous cruises always had good quality variety acts - not on the reflection! That said there was plenty of music around the bars in the evening. The "grasstonbury" on the lawn was ok and the staff worked hard on this. But when you sit back and consider the investment in entertainment its clear that savings have been made. The timings of the shows penalises the last dinner sitting as they started at 9.15, just as our starters where being served...what ever happened to the tradition of a 10.30/10.45pm show escapes me. Food - the buffet was excellent, great choice and quality. The main dining room was ok, on the whole but food lacked flavour and the potions are small, and I mean small! Speciality dining - BEWARE! DO NOT BOOK BEFORE BOARDING!! We did and as an example paid $45 dollars each x 4 for one restaurant only to have one of the main dining room waiters offer it us at $30. We booked Qzine on board and was able to negotiate a 20% discount on the cover price. This feels like customers are being cheated - not a great tactic from Celebrity. We didn't take any paid trips as the price in my opinion is too high, many guests made their own arrangements but as we have been to many of the ports before we got off for a stroll and then enjoyed an empty ship. I would not recommend anyone pays $39 for the cruise review DVD, watched it last night and it is appalling and again I feel like I have been cheated. It contains 95% library footage and almost laughably it covers ships other than the reflection. I feel so strongly about this that I am writing to request a refund....most of the footage can be downloaded from YouTube for free. Looking to next years holiday we are really inclined not to cruise as we cant help but feel that costs are being taken out to compensate for booking offers ( free grats. drinks packages etc). My final observation relates to the silly, stupid touches applied for Suite+ guests. The most ridiculous one is the little red carpet (1m sq) at the ship re-entry point, basically suite guests walk across that and then queue at the ID point with everyone else. I never saw anyone use it...I would be too embarrassed. In my opinion all customers are important, in my case I booked a balcony and a cabin at the front with window - total cost was 50% more than a couple/family taking a suite, so pound for pound I spend more but the red carpet gives the impression that there are 2 classes of travellers...this is 2015 not the 1900's. Same goes for the theatre suite+ guests have a roped our area (Red rope on gold posts of course!) with 2 "bouncers" to ensure those 2nd class customers don't mix with the elite...silly, silly, silly. Anyway off to the carpet shop to but a red rug for my front door. It may sound like we didn't enjoy our cruise - we did on the whole but it just missed our delivering on some key aspects for us. Read Less
Sail Date August 2015
Embarkation was a nightmare. My daughter and husband names were mixed up so he was Miss and she was Mr - they needed to leave us waiting for around 20 minute to make the changes. The marquee was chaotic and hot. The check-in desks too ... Read More
Embarkation was a nightmare. My daughter and husband names were mixed up so he was Miss and she was Mr - they needed to leave us waiting for around 20 minute to make the changes. The marquee was chaotic and hot. The check-in desks too close together. The walk on to the ship didn't WOW! me like it did with our last cruise (RC Liberty of the Seas). But I was impressed with the cleanliness and courteous staff. We were told the only food at that time was the burger bar - we were all starving - burgers were fab! But nothing other than burgers or hotdogs there and not enough seats/tables. We then found out the buffet was in fact open! Itinerary was good - unfortunately the weather prevented us from stopping at Mykonos - shame as we were looking forward to beach and swimming in the sea! Santorini was awful - felt like cattle. Hated every bit. Sea days were fine - although agree with most other reviews the pools too small and cramped sunbed areas. we found some spots on the upper sun decks. One pool was closed for a day as someone vomited in it - meant the other pool even more cramped! They should have allowed kids in the indoor pool and made the outside pool for adults only! Grassy area seemed a waste of space. As did all the fancy shops - where I never saw a soul in! As a foodie family we were really excited about the food - the buffet was great plenty of choice and abundant. Mostly fresh and crisp salad - although ready made salads far too much dressing drowning them made them limp! Opus - we had set dining - food was mediocre - not amazing - too salty and sometimes flavourless. Some creations were so gross! Desserts all awful! Waiter staff wonderful! Drinks package still prevented some drinks being purchased and some cocktails - embarrassing at the bar when they tell you you can't have it in your package. Kids - our 3 teens had a wonderful time - made loads of friends. I object to this: our kids (12,14 &17) are considered kids on the cruise - i.e. under 21. But when you book a shore excursion (we booked 1, the tour to Herculaneum) anyone over 12 years is adult price! Theatre shows - in the evening these needed to be available to those dining later too - they only show times were 7.15 or 9.15 (or something like that). Our table sitting was 8.45 - we were not out of the dining room until around 10.30 and shows over then! Fitness room - too small - not enough equipment, especially on sea days! Read Less
Sail Date July 2015
Compared to other cruises, this was just average. The ship is very dark and feels cramped, the pool area is far too small and the loungers are packed so tightly together that there is no privacy. No chance of getting a sun bed on a sea ... Read More
Compared to other cruises, this was just average. The ship is very dark and feels cramped, the pool area is far too small and the loungers are packed so tightly together that there is no privacy. No chance of getting a sun bed on a sea day. Cabins are ok, we had 2 balcony cabins, 8255 and 8257 with the extra large balconies which I would recommend especially as we spent more time than usual on them due to the overcrowded outdoor deck areas. We found the furnishings a bit basic but the bathroom was the biggest we have had on a cruise ship. Cleanliness excellent. Entertainment was a let down. The aim of the ship was to get as much money out of passengers as possible and the constant sell sell sell attitude was annoying. They wanted you to pay extra for alternative evening entertainment so if you were intending on watching the main acts in the theatre, you would be disappointed at the lack of variety. For the 10 night cruise, the Celebrity performers only did 2 shows and I have to say that they were very good. The singers were the best we have seen on a cruise ship. Apart from 2 comedian/impressionist/singers, the other acts were just singers/musicians which are not entertaining enough to hold a theatre audience. The 2 comedians were scheduled straight after each other and on the 3rd day, they did a joint show so although they were quite entertaining, their acts became a bit tedious. Other entertainment ( a couple of games and dancing ) were carried out in the foyer or another small walkway area so was totally useless for the majority to see or interact. We ate in the main dining room, Opus, and mostly found the food too salty and of poor quality. The usual no action taken when guests arrived in shorts and t shirts prevailed. The buffet dinner looked good with a lot of variety but we didn't try it. Again, Celebrity tried to get extra money from the passengers with the many surcharge restaurants. Again, you were constantly bombarded with advertising to book these. Even after a day sightseeing, the usual welcome back was replaced by staff trying to sell these restaurants and handing out leaflets. Some good points, embarkation and disembarkation was efficient. The 2 ports we had to use tenders was carried out really well and we didn't have to wait at all. However, we didn't leave until most of the passengers had got off. The itinerary was good and varied. We had been to most places before so focused more on relaxing activities like finding a local beach. Our cruise on Royal Princess 2 years previously with a similar itinerary was far superior. Read Less
Sail Date July 2015
Having travelled on RCI Independence of the Seas 7 years ago, (which was fantastic) this was our second cruise and one which we were very excited about. However, from the moment we stepped on board I knew we had made a huge mistake. ... Read More
Having travelled on RCI Independence of the Seas 7 years ago, (which was fantastic) this was our second cruise and one which we were very excited about. However, from the moment we stepped on board I knew we had made a huge mistake. Where the RCI Indy had literally blown us away as we boarded, this ship totally lacked luster with its dark panelled walls, no bright central arena, just a dark central staircase with net curtains hanging down either side. Depressing. However, given our initial reaction we were pleasantly surprised by the cabin. We had opted for one that was assigned by Celebrity and were assigned 6301 at the aft of the ship, directly over the "Blu" restaurant. It was very nicely decorated with light wood units, a deeper than average balcony and a superb shower room. Absolutely no faults there at all. Sadly that was the best bit of the whole cruise. We ate in the Oceanview cafe for nearly every meal as my husband's feet had swelled badly and he could not wear shoes, so we were unable to use the Opus dining room as they enforce a dress code (which we fully applaud). The food was always cold - and I mean often stone cold. We did complain but they only expressed surprise and nothing changed. The plates are also cold, and the food stations illogically set out so people have to keep chopping around to make up the meal they would like, so its chaos when its busy. Also the loud screeching female singer they seem to have permanently as background music is truly dreadful. As for entertainment: the theatre shows were excellent, different every night and of a high standard. The other entertainment in bars was also good in the main, apart from the female rock/pop singer in the central area who was often off-key. Other than that, there is none. Therefore, its a boring ship. High price shops, high price photos ($25 per copy), extortionate cover charges for speciality restaurants ($45 per head) which were usually empty. Beware of staff dressed as waiters coming to talk to you while you eat in the Ocean cafe, or drink in a bar, as after a few minutes they then launch into the sales pitch for a particular restaurant. This ship is ideal for those who wish to sunbathe by day and drink by night. There is no decent dance floor and no fun activities like mini-golf such as on RCI. The indoor pool closes 2 hours BEFORE the outdoor one. The library is poorly stocked and not quiet at all, totally open to the sounds from the rock singer below. As for the lawn on the top deck, this is a total waste of space, offering cabanas for the few who wish to pay $145 for the pleasure of sitting on a wicker chair/sunbed under a piece of canvas on a sea day. Its a bargain (not) at just $95 for a port day! And the port excursions are expensive, you can do better deals on shore locally. Celebrity seem to be about taking you to ports where you will need to take the excursions to enjoy it, two of which are Athens and Naples. At Athens you are left to walk approximately 1.5 miles to the town via a very busy highway. As for Naples, its dirty and not worth the visit, so take a boat from the port quayside to Capri for the day. The best place was Rhodes, followed by Mykonos. Santorini was OK, but with 2 huge cruise ships in port together, and the only was in was by tender and then cable car (unless you want to walk up 500 steps behind a poor overworked donkey) the place was heaving. The shops on board are expensive, "named" brand merchants, and only one that sold just a very few ordinary items that might be of need such as toiletries. There are various bazaar sales, but they are the same tourist items that you just saw in your last port, and not at the same price. All in all, this ship is about taking money off you as much as it can. On the plus side, the staff are all absolutely delightful, very polite and friendly. However, we will definitely not book with Celebrity again and return to normal prices and some fun on RCI. Read Less
Sail Date May 2015
Balcony; was one of the best we have had. Toilet had plenty of room and a shower with a door was an improvement. The shower itself was also powerful and different to what we have become accustomed. The actual balcony area was very small ... Read More
Balcony; was one of the best we have had. Toilet had plenty of room and a shower with a door was an improvement. The shower itself was also powerful and different to what we have become accustomed. The actual balcony area was very small and could just about seat 2 and was the poorest we have experienced, Entertainment; on the whole was very average but Mike Walker was an very good. The show times at 7 and 9 did not suit many and certainly was difficult if you were on late dining. The main area was the very crowded Centrum with limited room and seating. There was not much else going on elsewhere and the Sky was generally a karaoke free for all most nights, nothing organised as such. Dining, after 2 nights we gave up and never went again, It took 30 minutes to get a menu the first night and 70 minutes to get the main course. The second night was nearly just as bad. We gave up after that. Prices and Gratuities; When we saw the prices for drinks and water we opted for the Premium Package. Water was £4.30 a litre and a G&T $9.90. A draught beer was classed as Premium Package or you have to pay well over the odds. Gratuities were a staggering 18% and also $12 each was added to the account each day. Pool Area was well maintained and towels were constantly being removed. The bar service was poor and it was a case of helping yourself. Public Rooms; well maintained and toilets were very clean and generally excellent. A good touch was the personal individual hand towels. Account; on 3 occasions we had to ring Reception and complain about charges that should not have been added. On one occasion we had to ring again and chase a credit despite being assured it would be dealt with the first time. Cafe Coffee Shop; had lovely staff and nice snacks but that service was the exception. We have cruised with RCI, NCL, P&O and all have their positives. There appeared to be a class system and many no-go public areas and restaurants and yet we booked an fairly expensive balcony cabin. We did complain to Celebrity and had a bland reply after some 3 weeks. They pointed out that it is normal to tip in the USA up 15% and up to 25% in New York. This was a Mediterranean cruise and we do tip but object to pre-tipping on the assumption we will get good service. In the case it was poor service on the whole. Do not think we will be tempted again Read Less
Sail Date May 2015
This is the first time we have cruised with Celebrity and not sure if we would sail with them again. The embarkation process was fabulous, no delay, straight on board. Cabin availability was announced about an hour after we boarded. ... Read More
This is the first time we have cruised with Celebrity and not sure if we would sail with them again. The embarkation process was fabulous, no delay, straight on board. Cabin availability was announced about an hour after we boarded. We arrived at Civitavecchia by train, like many others, and was disappointed there was no shuttle bus from the station supplied by the ship which was about a 5 - 10 mins drive but a 25- 30 min walk with cases. There was a bus from the station to the port shuttle (cost involved). We enjoyed every port of call, but found the shore excursions were far more expensive than they needed to be. We did book 3 excursions with Celebrity (Santorini, Istanbul and Athens) as we had been given on board credit, which covered some of the cost. We were generally satisfied with these, however we found the guide on the Santorini tour a little abrupt and full of his own self importance. We booked with a private tour operator for Naples (we had been handed a leaflet whilst in port at Mykonos) and did virtually the same tour as Celebrity was offering for US$365 and paid 65 euro (+ about 12 euro for entry to Pompeii) with this company. They had 3 coaches of people from this port mostly from our ship). The tour was fantastic and visited Sorrento, Amalfi Coast, Positano and Pompeii. The guide was lighthearted, and knowledgeable. The production shows were very good however as for the music around the rest of the ship it was very loud and repetitive. We would have liked an area with quiet live music where you could sit and have a drink and chat with fellow guests without having to shout for example a piano bar. The ship did offer Ballroom Dancing Lessons as an activity, which were very well done, apart from the fact that there was no room to move in the Grand Foyer where it was held. This is the main dance area and the floor space is very small. A big disappointment for such a large ship. There was a dance floor in the Sky Bar for late night discos but once again not geared for ballroom dancers. We had cause to put a feedback form in regarding one of the ships hosts. He was the DJ and only knew how to play music on a lap top but had no idea how to interact with his audience. The response we got on a telephone message on our cabin phone was that he was quite new and was still learning. We understand people have to learn but should have at least some personality to start with which was missing. Why is he allowed to host solo whilst he is still learning? We had set dining room Opus at 6.30 (first sitting). Quality of food was average, some dishes were very good, others were undercooked to our liking especially the meat coming up rare even though we asked for medium, on more than one occasion. The wait staff were very efficient and friendly. The food in the Ocean View Buffet was also of average quality however on a positive note there were two stations for each type of food, which alleviated crowding. The cabin (balcony level 8) was a nice size, very clean but lacking in storage space as the wardrobe would have benefitted from some shelving for shorts, etc. The cabin staff were very pleasant however we were quite surprised when we were asked by the cabin steward why we had removed the automatic tipping. What happened to privacy. When we queried this with guest relations they stated they were entitled to know as it affected their income. Surely they could be told how many people were/were not, rather than particular names. We always remove automatic tipping and tip the people we receive good service from, which is what we did on this cruise. Read Less
Sail Date May 2015
Our arrival through the docks all was fine until we entered the huge tent and were asked to complete forms to say we weren't unwell and hadn't been unwell recently. It seemed ridiculous to ask such questions at that point and ... Read More
Our arrival through the docks all was fine until we entered the huge tent and were asked to complete forms to say we weren't unwell and hadn't been unwell recently. It seemed ridiculous to ask such questions at that point and doubtful anyone would admit they were unwell. There wasn't anywhere to rest or sit and do this and no pens provided either. Once inside the tent it was like Bedlam, the noise level was crazy and you had to shout. We found a desk and were asked for Credit Cards and to sign that everything onboard would go on there, then given a card for the room and to use every time you got on or off the ship. At this point we were asked for our passports and they were confiscated, when we asked for a reason why we were not answered! Celebrity Reflection is a very impressive ship, great to look at from the outside and inside just gets better and better. Our Stateroom with balcony was very nice, the bed super, lots of storage and we thought that it was very well thought out. The bathroom was very nice with plenty of room and it was always spotless when we came back, whatever time it was. The room was always tidy, with lovely touches of towels in comical shapes that did make us laugh. The whole ship was beautifully decorated and it took sometime to find all the various floors with library etc. The lifts in the middle of the ship were great and allowed you to see a lot, up and down and especially when there was a performance below, it meant you had a chance of seeing what was going on. The food started out really well and the waiters were wonderful, friendly and helpful, informative very likeable. We went to the shows and they improved as the nights went by but left to our own devices we would not have attended every night if we hadn't been with friends who wanted to go every night. The shops were full of expensive things and when they had a sale it was a bit of a 'jumble sale', three deep and hard to join! The swimming pools were great, especially the inside one which seemed quieter - the outside one was great early in the morning when you could get into a hot tub after. There were plenty of places to go to get away from the hustle or noise of music or 'entertainment' if you wanted too. Big pods, or tent type beds which looked good but were in fact quite uncomfortable once you managed to get in! The grassy area was very impressive and we came across it when it was being watered early one morning. Sadly we never managed to sit in this area with the lovely comfy looking sofas - they were always reserved even though most of them were empty every time we walked past! There seemed to be classes for painting etc but the classes were small (about 8) so they too were always booked. There were wine tasting events but they were extra (we didn't enquire how much) having experienced the prices of wine in the dining room we realised it was too steep for our pockets! $70 for a fairly ordinary bottle of wine! We quickly realised that the extras were extremely expensive and had we known that beforehand I doubt we would have left home. $5.50 for a bottle of water soon adds up and we stopped at two. Wifi was not free and again extremely expensive, I heard several people complain about this, in fact we heard a lot of people complain about a lot of things. The shore excursions were very expensive though we did do one and it was well organised and enjoyable, a bit fast but she had a lot to get through and she was very good, informative and knowledgable and very likeable. Because of the expense we decided to do Istanbul on our own! Unfortunately it was a holiday weekend, we arrived a day later than we should (I was told there was a riot the day before, not sure this was true) and everywhere was teeming with people. We discovered that if you don't pay for a tour you are basically 'left adrift' and we discovered that when we got off the ship the distance they said we needed to walk was much much further and then we had to walk back on ourselves, so twice the distance in fact. There was a bus which the captain said was for those who had mobility problems - as we walked along we were stopped by security because another ship had just docked and they were tying up the ropes. More and more people were alighting from the ship and the crowd got larger and larger, with one little shuttle bus arriving and thronged by a mob. A poor lady with a stick didn't stand a chance! It went back three times before she managed to push herself forward and get on. The organisation for those who did not take the tour was 'dire'! We were disgusted and it happened at other ports too. The distance in Athens was even worse and after taking a Taxi (20 euros) which got us to the Acropolis early which we planned, our return cost 60 cents on the Metro and Train and then we had a horrendous walk of at least two miles in the heat to get back on the dock. We discovered on our return that there had been a shuttle bus but only a few people seemed to know about it. Our conclusion was that the organisation for those not on the tours was inefficient with scant information given. We were also surprised as were other people we spoke to that our passports were confiscated on our arrival - we needed identification to prove our ages when we bought tickets for the Acropolis and had to pay full price because we didn't have our passports with ID. We loved Mykonos but I realise that apart from the fact it's a lovely place with great shops and much to see that is lovely, it was the easiest place to access - we had a shuttle bus close to town which was a short walk. We also discovered a man who was selling tours at a third of the cost on board the ship and decided to do the Amalfi coast and Pompeii with him - it was our best decision yet and a very good tour. I suppose I would have to say that although parts of the trip were enjoyable we both agreed, never again. For us there were too many 'hidden costs' which we haven't experienced before - we have been to the Caribbean and with Celebrity 10 years ago and it was much much more fun and more inclusive without the hidden extras! This ship seems to be more about the appearance and we found a huge amount of 'congratulating themselves on how good they thought they were' but in fact we heard quite the opposite from almost everyone we spoke to and they had similar experiences to us. 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Sail Date April 2015
This is our 2nd time w/ Celebrity Reflection in 6 mo., & we downgraded our overall ratings for the following reasons: 1. Handicap room is not safe for the handicapped passengers. My husband had a wonderful exp. w/ Royal Carribean ... Read More
This is our 2nd time w/ Celebrity Reflection in 6 mo., & we downgraded our overall ratings for the following reasons: 1. Handicap room is not safe for the handicapped passengers. My husband had a wonderful exp. w/ Royal Carribean Freedom of the Sea's handicap room. Its thoughoutful design & spaciousness won him over, thus he insisted on choosing the Celebrity's handicap room. What a disappointment that was! First all, there's a design flaw. Instead of the drainage all around the shower area like the RC, there was a rectangle drainage at the corner. Depending how we docked at a particular port, our entire bathroom was flooded. At one time, we had 10 towels on the soaking floor. This created two health hazard: 1) possible trip & fall, & 2) mildew triggered asthma problems. Fortunately for my husband, I moved all the towels at night to make sure his safety. Unfortunately to me, a healthy athletic, I slipped. While I was trying to hold on to the wall, I bent my wrist inward & hurt for a few days. However, the pressing issue is what if my husband splipped & fell. Can Celebrity afford such contingency injury b/c of poor safety design? As you can imagine, the flooding issue may cause the mildew problem. One time my husband was on the other side of the boat & walking by two handicapped room during the cleaning, he said the strong smell almost unbearable. As soon as we were on the boat the 1st day, we addressed the issue to the supervisor. Boy, did they try! Before we knew it, a half of our vacation was gone & the smell was still there. My husband begged for a regular room b/c he couldn't breathe, but the room were all occupied. The worst of all was we couldn't have a direct talk w/ a designated person. The person my husband was referred to played the phone tags w/ us in 3 days. The officer who came over 11:30 pm at our room to see the flood situation promised us he would take care of the issue, but we never heard back from him. Until I spot the dirty toilet brush, did we get sone relief from the mildew smell. Otherwise, our vacation would have been ruined just by those 2 issues. 2. Smoking As soon as we were on board the first day, we smelt the smoking from our neighbor cabin. We talked to the supervisor. She said to let her know next time, which happened to be the next day. She & one crew member witnessed the guest's smoking w/ a cigarette between his fingers. She said it's against the Celebrity's policy to smoke on balcony & promised us she would take care of it immediately. Maybe she did; however, the last night before our returning to Rome, the smoking was back again. Instead of enjoying the sound of ocean waves, we shut our balcony door tight to protect our lungs. 3. International sales call I received an international sales call from one of the tours we booked through the Celebrity. Seemed there's a local manufacture presentation scheduled at the end of each group tour. One of them was carpet making in Turkey. I had to say they were aggressive of selling their merchandise to you, but what made me furious was Celebrity may have passed our personal information to them. When I picked up the phone the other day, the first thing the man said, "This is John. Did you enjoy your tour at our carpet place in Turkey?" I never even gave the my name, much less my cell phone. How did they get my information? I'm doubtful I will sign up any more group tours w/ Celebrity arrangement unless Celebrity can safeguard our personal data. 4. Blue restaurant & Oceanview cafe The quality of Blue had definitely gone down. There were sand in my spinach salad, & the meat was dry, so we ate either in specialty restaurants or to the Oceanview for our dinner. W/ so many international crew members, one would think someone can give an honest opinion about the food representing his/her country's cuisine. If the label says, "Fried Rice", in a Chinese station, it'd better have some evidence of shredded eggs in there, but there was none. The sushi station did not have any eel rolls, whereas RC did. If Celebrity claims to provide a better experience than the RC, please show us some evidence. Read Less
Sail Date April 2015
Writing this review on my last day on the 11night med cruise. Young European Family with 2 kids - ages 9 and 2. 5th cruise but first on Celebrity. Starting with the positives first: - the ship is beautiful, looks amazing on every port ... Read More
Writing this review on my last day on the 11night med cruise. Young European Family with 2 kids - ages 9 and 2. 5th cruise but first on Celebrity. Starting with the positives first: - the ship is beautiful, looks amazing on every port docked or tendered. Really tasteful decoration, with quality materials and works of art. Rooms are Nice and housekeeping does a really great job at keeping everything In order. I Found the whole ship to be very clean, maintenance must do a Good job too. - specialty restaurants are brilliant, incredible décor and very unique experiences. Lots of fresh food, huge 12 Oz steaks, great service by smiling friendly waiters. - my family was happy with the shows on board and thought the quality of the performers was decent. Going Into the negatives now. I Will try to be nice as its 7 am and I just woke up to the noise of other cabins, again and for the 4th consecutive day. Its a very noisy ship, seems like there is work being done somewhere every night at late hours, our friends from a few floors up also complained. - its definitely not a "fun cruise" at any level. The ships layout is terrible, the pools are really small for the number of guests, there are lots of shades and the guests are always struggling to find a place In the sun. Every day starts with trying to find loungers who have already been reserved with towels by people who aren't even there. Difficult when you have kids. On top of this, there is no kids pool and my 2 y old was not allowed In the pools so the whole thing was very difficult to manage. I think everyone wants to be outside because although the inside areas are beautiful they are very unwelcoming and this is a summer cruise after all. On the inside and at night most people will gather round the main lobby to drink and dance which is ridiculous, stone floors and people dancing in the middle of elevators, the guest relations and shore excursions desks etc. Its absurd. The staff who worked in restaurants overall seemed very unhappy and maybe overworked so I think there is a big HR problem. Huge difference with the specialty restaurants where you had the best service. On the regular restaurants the staff was disturbingly unfriendly, they would take a really long time every time to bring the baby chair and they would rarely smile or make you feel welcome. We were expecting younger people, in comparison to the other 4 cruises we took this was by far the one who had older guests and nothing seemed to wake them up. The lady dj with the funky haircut was really talented and worldclass but this was really not the place for her, no one would really engage with the daily activities and I think that has to do with the overall mood in the cruise created by the staff. I understand a few languages and witnessed the staff complain about work and other colleagues on several occasions. I also felt like we did not have enough time in the ports, the worst one being santorini with just 4 or 5 hours to visit the Island. The other cruises seemed to leave later than we did every time. One last note on the wifi. Got the 100USD/230 mins package as I wanted to be connected regularly and my wife too - we got no more than 100 mins in reality, don't know what sort of counter is used but its a total fraud. First but last cruise on Celebrity. Paid more, got less.   Read Less
Sail Date August 2014
The embarkation was smooth for our 11 night Eastern Mediterranean cruise was fairly smooth yet port is a working container port so a little strange. Pros; We booked an inside stateroom by far the best inside stateroom of any cruise line ... Read More
The embarkation was smooth for our 11 night Eastern Mediterranean cruise was fairly smooth yet port is a working container port so a little strange. Pros; We booked an inside stateroom by far the best inside stateroom of any cruise line this was the best. Our steward was very good and helpful and the room was kept very clean. Food I found good on select dining always had table for 2 by window with lovely views wait staff attentive and polite. Buffet food good bit rushed and chaotic on occasions due to Children running around. Shore excursion we only did one ship arranged OK but costly. Itinerary good Some shows OK some not mixed bag Cons A very noisy ship if you like constant music loud around you bars and Atrium in particular was horrendous deafening to me on occasions this is the ship for you not for me. The first night I woken at 12.45pm by loud bangs on the ceiling of our staterooms, I reported this to Guest Relations who did look into to the matter it was the Spa staff moving equipment at 12.45pm Always trying to sell you something our first night we were asked do we wish to buy Speciality restaurant meal we said no as we are happy with select dining to which the reply came ' well enjoy the long line, fine start. Around the pool area wad hectic and not at all relaxing towels left here there and everywhere 'saving deck chairs etc' for hours and hours pool butlers did very little about 'saved' chairs. Of course plenty of music loud again. Children there we alot 800 is my understanding I didn't expect this I must admit in June however other parts of the world are on school holidays I understand.They we noisy paying on lifts/elevators selecting the lift/elevators to stop on every floor because its 'fun' is it! Dont get me wrong I like children but running around all the time un-challenged. Dress code don't expect any form of elegance on this cruise ship very informal even at dining time in restaurants Would I go back don't think so shame really, could be so go but Celebrity want to be all things to all people but that does not always work for me it didn't.   Read Less
Sail Date June 2014
Founded in 1988, the Chandris family had a clear-cut vision for Celebrity Cruise Lines. Outstanding food quality with creative preparation under the supervision of Michelin-starred chef Michel Roux was the focus, with glitz and splashy ... Read More
Founded in 1988, the Chandris family had a clear-cut vision for Celebrity Cruise Lines. Outstanding food quality with creative preparation under the supervision of Michelin-starred chef Michel Roux was the focus, with glitz and splashy entertainment a distant second. Under Royal Caribbean since 1997, the line has morphed into just another mid-priced cruise line, like its parent. For first-time cruisers, you might find the package attractive. As someone who loved the Chandris product, it is probably time for me to move on to the small luxury ships (Seabourn, etc.). I found our recent trip disappointing in many ways. In terms of dining, we only ate in the dining room at dinner. Breakfast choices, with freshly prepared omelets, were fine. Lunch featured excellent salads, but the Thai curries and Mexican options got tiresome after a few days. Some change-up would have been preferable. It was dinner that really lagged behind the Celebrity of yore. While main course preparations were generally good, the quality of ingredients and luxury product offerings were decidedly reduced from prior cruises (a trend since the 1997 merger). Our waiter was not terribly knowledgeable about the menu, and did virtually nothing to accommodate my vegetarian daughter. (If you're a vegetarian who does not eat fish, you are severely limited in your options.) And the young people Celebrity calls "Sommeliers" leave a lot to be learned. They should start by considering the possibility that some of their customers are actually wine-knowledgeable. The solution to an off-putting bottle of red wine (it was not corked, but it was not right, with a musty nose and dry palate) was to put it on ice for a while. With 4 wine drinkers, we left half the bottle as it was unappealing. A couple of examples of the apparent disconnect between Celebrity and its customers: the Martini Bar blasted loud techno-pop (I'd use a more descriptive word, but would likely violate posting policies re: language). The average demographic was 60-something, and most everyone was there to talk with friends at the end of a day. While the first show featuring the cast of dancers and singers was quite enjoyable, with West End/Broadway songs and a live band, the second show was embarrassingly bad. Once again, loud techno-pop music backed up twerking on stage. As my 21 year old expressed, it was sad that grandparents were subjected to this show with their grandchildren in tow; the 10 minute version of Boodylicious was a personal low point. The cruise director was a boor, and the "mentalist" show was insulting to the intelligence. My family noted that the cabin attendants displayed the characteristic service style that we had enjoyed on past cruises. But they were unique in that they were about the only "service" personnel not trying to cross-sell us. I felt like a mark in a ship full of telemarketers. Buy this package or that one. Specialty restaurants that once cost a nominal upcharge were now $45 or 50. No tableside food preparation on the Reflection, except for one of the specialty restaurants. For what is our tip money to assistant maître d's paying? While our excursions were generally good, the one In Ephesus ran a bit late. Then we were dropped off for a "ten minute" carpet demonstration. After a half hour, I bailed out in order to make it to the ship on time for the dining room. My aft cabin would have perfectly been served by the front gangplank, which had a full security complement, but it was roped off. I complained to an officer, as I had to go a long distance to the mid-ship gangplank, only to return to the front of the ship to change. She failed to even feign interest in what I had to say. I assumed that was because she was an uptight security officer. I was stunned to learn that she was the lead Customer Service Officer! If you sign up for the 123 Go! promotion, pay attention. Of our 3 cabins, only one had the $300 room credit. 3 successive trips to "Customer Relations" were needed to square it away. Then, it turns out, the credit went to a specific guest; if the other guest had charges, those were not subject to the credits. To fix that problem required going to Customer Relations again, and having them ledger specific amounts from one guest's account to the other's. That's silly waste of a customer's time. Read Less
Sail Date June 2014
My husband and I have only cruised 7 times before and one of those was on the Celebrity Equinox. We booked this cruise to see a bit of Europe and because of the amazing deals that Celebrity was offering. I also like large ships and ... Read More
My husband and I have only cruised 7 times before and one of those was on the Celebrity Equinox. We booked this cruise to see a bit of Europe and because of the amazing deals that Celebrity was offering. I also like large ships and preferably newer ones. The cruise package included two nights in Rome at one of two hotels. We were at the River Palace and although it was clean anc the bed was comfortable it was TINY! Really, really tiny. But the breakfast was good and we spent two days touring the city. The transportation from the hotel to the ship was also included and we arrived at the port around 1:30. The embarkation was smooth and it only took about 10 minutes to get on the ship. The ship's dock is at a container pier and the "building" is actually a very large permanent tent structure. Once on board we were hoping to be able to drop our carry on luggage in our room even if it wasn't completely ready but the corridor to the cabins was actually closed off. So we headed up to the buffet for something to eat. As usual it was very busy but we managed to get something to eat and were finally able to get into our room around 2:30. We were in an aqua class cabin #1518 on Deck 11 about 7 cabins from the front of the ship. We were almost directly across from the Aqua Spa which was very handy if we wanted to use the relaxation rooms which are included with Aqua. We spent the next few hours exploring the ship and going to the muster drill which was in the Reflection theater. When we got back our luggage had been delivered so we spent more time unpacking. This is one of the negatives for me. There is not enough storage space and the only shelves are above the bed which are awkward to access to say the least. Most of our clothing is shorts and t-shirts and the three drawers are hardly big enough for 1/4 of our stuff. There is a large closet but I usually don't hang up my t-shirts and with 15- 18 of them it is time consuming. Other ships have 3 - 4 large shelves so we can just lay everything out. The first night we went to the grill restaurant on deck 15 which had a 50% special on. Unfortunately it was very windy that night and this place is outdoors with only glass partitions to break the wind. Our salads blew off our plates and our steaks were cold before we were half way through the meal. I would not suggest this place unless there is no wind and you are in port. The food was great but the weather ruined most of it. The ship is beautiful and spotlessly clean as usual. I can't say enough about the staff and the service which was superb overall. The only complaint was with the waiter we had in the MDR who didn't seem to know any English. He was not even able to ask us our names and I never understood what he was saying. Our room attendants were just amazing and any request was taken care of within minutes. The stateroom was very nice and we had fresh flowers and an assortment of fruit everyday. We received a carafe of ice tea (??) at first but asked not to get it since neither of us liked it. Instead we asked for a ice bucket for our water. The bed was very comfortable and we really liked the fancy shower with the six jets of water. The balcony was a good size and having reclining chairs with footstools and a large table is very nice. Entertainment - This was not very interesting but it may have not been our taste. One night there was a concert pianist who was excellent but played TV love song themes and classical music. Very nice but it was putting me to sleep. Another night there were four musicians who play electric violins and such. Very nice music but not very entertaining. They were very talented but not "showmen". Another night there was a magician who was supposed to have come from Las Vegas. This was really poor. Although the tricks were good they were all very simplistic: cards, ropes and changing $1 bills into $20's. We had seen the same type of show several times before. They had a comedienne but the show was "adult content" and was only shown at midnight so I doubt that a lot of people actually went to it. We are not late night types so we never did get to see it. Dining - We like basic food and normally eat in the buffet which was very good for breakfast, OK for lunch and OK for supper. I found that the hot carved meat is now almost always something like chicken or ham but there was lots of selection for salads and pasta, etc. The hard ice-cream was great. MDR - We ate in the Opus DR twice and the first meal of sirlion steak was tough but the prime rib on the second visit was excellent. Activities - This is where we had the biggest problem. There is very little to do on this ship. There is no mini-golf, no water slides, no bowling, no shuffleboard. The only things are bocce, golf putting practice, ping pong and croquet. It was hot and sunny most days and not comfortable playing bocce in 85F sun. We played cards a lot and went to the casino every night for about an hour. They show movies in their theater but they are the same ones that are free on the TV in your room. The swimming pool in the Solarium was lovely since it was heated but it is only 4'9" deep. There are two more pools and we only tried one which was very cool. Mostly we stayed in the Solarium as there is peaceful music playing and it is very relaxing. One of our biggest pet peeves about the ship was the music! I am sure the average age of the passengers was at least 60 but they insist on playing loud music geared to 20 - 30 year olds. It is very, very annoying and it is everywhere; even at breakfast. The ship is set up so that the card room, library, hideaway and Internet cafe are all open to the atrium so when they are having live music you have no quiet place to go except for your cabin. We ended up playing cards in the buffet to get away from the noise. Ports and Excursions - No problem here. We only took bus tours and/or transfers to the beach so it all went very smoothly. Celebrity has this all very well organized so you go to the Reflection theater, get a numbered sticker and then wait to be called to get off the ship. Disembarkation- This was very well run and we were off the ship early and had no problem getting our luggage. We had booked a private taxi for our drive to the airport. I wasn't aware that the ship would arrange transportation to the airport by bus because I was told they would not do that. I was annoyed when I found out that it was possible for only $93.00 because we paid 100 euros for our taxi. So although it is a lovely ship it is not for us. We will go back to NCL who have a lot more activities and you don't have to dress up for supper (or anything else).   Read Less
Sail Date September 2013
This was our second cruise, both with Celebrity and both on Solstice Class ships. My wife and I had previously cruised on the Celebrity Equinox. We are in our late 20s. We chose this cruise because of the port selection, and we were not ... Read More
This was our second cruise, both with Celebrity and both on Solstice Class ships. My wife and I had previously cruised on the Celebrity Equinox. We are in our late 20s. We chose this cruise because of the port selection, and we were not disappointed -- nor will you be if you chose this cruise to see Italy, Turkey and Greece. Understand as you read this, that this cruise was excellent. We would do it again, and we would highly recommend it... but there were also several things that detracted from the experience, and we'd like to share those too. THE SHIP - First, the ship is immaculate -- which you would expect from a new ship. The public areas were always clean, and I don't think I visited a public restroom when there was not someone cleaning it. There was always an open seat at any bar when I wanted one, and the pool area always had two seats for my wife and I (although sometimes they were in the shade). The lawn was very disappointing. This was a major change from Equinox. The main lawn area, which was the site of a lot of fun on Equinox, was blocked off for the Cabanas, an extra cost sitting area that was hardly used. Because they line the outside of the lawn, the inside, where all the grass is, is completely blocked off from view. The Lawn Club Grill, which took the place of the Hot Glass Show, was likely a nice restaurant, but always appeared half empty (where as the Hot Glass Show was always full). We spent a lot of time in the lawn area on our last cruise, but were unable to spend any time there this time. The Hideaway -- I'm sure this is a nice relaxing area, but it plays an even more important role to the exhausted traveler. It's a place mid-ship to get free coffee. This was an incredible improvement over Equinox! Thank you for this Celebrity. THE CABIN -- We were in cabin 6156, which is categorized as "Partially Obstructed." If it were up to me, I would never book a different cabin. The only obstruction was the lack of the ability to look directly down into the water. That was really not a problem. Because this room is a "bump-out" room, on the transition to the hump, the balcony was much larger than usual (even though when I emailed Celebrity, they expressly told me it was not). We used it for breakfast and napping. Julio our stateroom attendant was regularly prompt with anything we needed. DINING -- As people have said about this ship, the dining room is beautiful. Regrettably, we were seated down a hall in the back of floor three. This means we were not able to appreciate the amazing stairway and wine rack. Additionally, on the final formal night, we were unable to view the staff parade, which was a bit disappointing. The food was incredible every night. There was always something good to eat, although I was disappointed that all of the truly high-end plates were served on the same night. I would have liked to have beef wellington on the first formal night and lobster on the second, but that's just being picky! Having eaten at Murano and Tuscan Grille on our previous cruise, we chose to dine at Qsine this time -- and we are glad we did. If you go, I'd recommend passing on the "M's Specialty Box" -- which the server described as their signature item. It was good, and it looks incredible, but the food in it didn't compare to the Mediterranean food in Greece and Turkey, and it's large and filling, limiting your ability to save room for the amazing desserts. While the food was good, the selection at the Oceanview Cafe (the buffet) was relatively disappointing. We ate there for lunch daily, and sometimes for breakfast, and the food (even the specialties) often repeated. I know that 11 nights is a long cruise, but some additional variety would be nice. There was one Brunch during the cruise... it's not worth going to. It was crowded, the food wasn't very special, and the service was awful. We go water with stuff floating in it, and had to meet the server at the station to get coffee because they weren't coming to our table. It's not worth it, even though your dinner server will recommend it. ALCOHOL -- We were pleasantly surprised by the price of drinks on board. It reinforced that we didn't need a drink package, and we were still able to drink all we wanted! Many mixed drinks in the $6-7 range, which was great! EMBARKATION & DEBARKATION -- Both went smoothly, so not much to say here. Keep an eye out for the Celebrity buses as you are entering the port... we weren't the only people that missed them. THE PROBLEMS -- The problems that we experienced were all avoidable with better attention to detail from the staff. During the muster drill, one of the leaders (who we later found out was one of the main male actors) was particularly rude, even to the point of yelling at one guest during the "multi-language" section of the muster video. You could tell the whole room was uncomfortable afterwards. When we visited the Molecular bar on the first night (excellent drinks, by the way) the bartender told us she had had a sore throat for a week, while she was making our drinks. I can't help thinking I got my sore throat later that week from her! Tendering in Santorini -- Celebrity acted like they had never done tenders before...First, we were waiting in line for our tender ticket, and were told everyone would get a #10 or #11 ticket. We ended up with #16, while our friends, right next to us in line got #13. Then when 14-15-16 were called to go to the departure area, at the stairs they were only letting #11 down. When we saw people taking the elevator down, we decided to do that, where we promptly allowed on the tender boat. Lesson -- TAKE THE ELEVATOR when your number is called! Eating at the Bistro on 5 (great crepes, and totally worth the $5 upcharge) our initial waiter first told me they had no Strongbow Cider, then I later saw two people being served Strongbow. Later, his cell phone rang while serving us, and he took what appeared to be a personal call. One morning, as my wife was standing on her balcony, water poured on her from above... they were cleaning windows... it was disgusting. We told our cabin steward, but received no apology. Our shower drained slowly for several days. When it was cleaned, the cap was left off and there was a large clump of hair left on the bathroom floor. Again -- this was disgusting. Turndown service regularly occurred before dinner, so when we'd come back to clean up for dinner, our room was ready for bed. While these problems were all small issues, they (along with a few others) added up and we were talking about the imperfections throughout the cruise. CONCLUSION -- Despite the problems, this was a great cruise. Again, we'd highly recommend it, and we'd do it again. Our first trip with Celebrity vastly exceeded our expectations with so few flaws, that the flaws here stood out. Regardless of this, I can't imagine a much better cruise for the price, and we're looking forward to our next opportunity to book a cruise with Celebrity! Read Less
Sail Date May 2013
Overall the Reflection is a beautiful ship as are her sisters. Celebrity had taken feedback from the previous editions and tried to improve the design. There are some major and minor changes from the earlier versions of the S-Class ships ... Read More
Overall the Reflection is a beautiful ship as are her sisters. Celebrity had taken feedback from the previous editions and tried to improve the design. There are some major and minor changes from the earlier versions of the S-Class ships and most for the better. While they added more rooms and therefore increased the capacity of the ship it did not feel any more crowded than previous S-Class ships. I suspect that on Caribbean runs when everyone is by the pool there may be some more issues, but on a Med cruise there was plenty of room in the buffet for lunch, the specialty dining rooms for dinner and the bars never felt over crowded. THE GOOD: The bar staff are super friendly across the ship and we had hours of fun at the Martini Bar watching them perform and at the Sunset bar wrapped in blankets as it was a November. The team at the Cafe on deck 5 was on the ball and worked hard. If you have never been to Lawn Club Grill...GO...it is a fun, relaxed backyard atmosphere. You make your own flat bread, grill your own meat and interact with the chefs while getting a cooking lesson. If you are looking for pretentious, white glove, kiss your butt service then stick with Murano and Tuscan. If you want a fun dinner with a great group, Lawn Club Grill is the place to be. Most of the team on the Reflection was also on the Silhouette when I sailed her and they remembered me so it felt like coming home when I walked in. Chef Webb gave me a big ol' Jamaican hug and my favorite waiter Allan was there to get me all set up. Jordan is the Maitre D' at LCG and in my opinion one of the best Maitre D's in the cruise industry. The LCG is his vision and passion and it shows. Qsine is also a really fun place to eat...but eat with friends as it is impossible to really savor the options if you are just 2. They also have a more laid back, but still fine dining atmosphere coupled with unique tapas style food from around the globe. Murano and Tuscan are also great places for a romantic dinner with great food and generally good service (although they try too hard to get that "excellent" score on the feedback form and it shows...it is all they really care about which is a shame). They are definitely worth a visit. Just a note, I did not eat in the MDR as I was in specialty dining all cruise so I cannot comment on it. Solarium pool area is warm and the pool is heated so it was pleasant to swim even if it was November. Very relaxing place to just lie down and watch the "water dance and light show" that goes on all day. You can meditate there and just waste away hours relaxing. In my opinion, the best indoor pool on a cruise ship for relaxing and floating. THE BAD: From a service point of view they admittedly really disappointed me. The majority of the staff were super friendly as we have come to expect from Celebrity but there were a few cranks on board (Tuscan Grill assistant Maitre D' was horrible and her boss, the Maitre D', was so fake in his attempts to be pleasant to cover for her that and avoid a poor rating on the evaluation sheet that it just pissed me off even more). The Spa personnel spend most of their time pushing products even after you ask them not to. So after burning $200 on a massage or facial, you end up leaving more wound up than when you came in. When we complained, the spa manager actually defended their aggressive sales practices and said it was for "our own good" that they push these products!!??!! So avoid the spa unless you like a 1hr sales pitch that you "pay for". We were in a sky suite which comes with butler service and regrettably our butler was having a bad cruise. I must preamble that we have stayed in the sky suites many times before so we know what to expect. He constantly made mistakes with our breakfast order, forgot to bring utensils and napkins and often needed to be asked twice to get things done. He was friendly enough, just not on the ball. It was the little details that were missing. We had wine delivered to our room as a bon voyage gift, but there were no wine glasses stocked in our bar (or any glasses for that matter). We were never asked if we wanted canapes in the evening and none were ever delivered (I could have asked but honestly forgot...although it should have been an automatic thing to deliver). Our balcony was never cleaned so salt built up on everything until I had enough and cleaned it myself and then complained (this too should be an automatic thing). On our final day they started cleaning our room the night before. We came in from dinner to discover that our closet was cleaned out and reset (this was a problem as we had personal items in there that were taken away...and eventually pulled out of the ship's trash after we called the butler to complain...again). Embarkation was a nightmare and the worst I have ever had. There was one person to direct 3000 guests who all seemed to arrive at the same time and she was overwhelmed. Her reaction was to make people go and sit in a separate room until the lines cleared out instead of actually directing us to the right line. Some people actually sat there for 2 hours until they got fed up and left the room only to discover than the lines had since cleared out and the ship nearly fully boarded. I ignored the directives to sit down and found my line. It took about 45 minutes to check in as there were only 2 people checking in our line...yet 6 to 8 in all the others. Not sure how they figured that one out. The next day when we returned to the ship we were met with a very long line on the pier to re-board. We waited 50 minutes in line to go through the port security check (x-ray and metal detector) and then were asked to line up once more on the ship to again go through an x-ray and metal detector. What was the point of that? You leave one check point; walk in a secured zone and on the ship into another check point. Then there was the "explosion" on day 4. We all heard a loud boom while having diner and the ship shook for about 5 seconds. We were puzzled but figured it was thunder as we were sailing through a storm. We missed a port of call due to the explosion that was explained away as a "false alarm" and that the engineers felt it was a faulty alarm...but in case, they were operating at half speed as a precaution until they can check it out. As a result our itinerary had to be modified due to the reduced speed. Turns out it took 8 days, a technical team from Celebrity to fly to the ship, spare parts and much explaining that everything is ok by the Captain to fix this "false alarm" that shook the ship with a loud boom. Just admit it, your engine or your propeller assembly blew up (not literally but you know what I mean). We have 4 of them so no big deal. Next time be honest and tell us. Finally, as Elite members were invited to various cocktails as an appreciation for our loyalty. I stopped going after 3 nights as the wait staff was useless and ignored us, never smiled and just hid in the corners and talked to each other. I had to run after them to get a drink and they never bothered to ask if I wanted another when they came to clean the table off with their nice frowns. When you combine the mis-adventures in our stateroom, the spa, the mystery explosion, and bad appreciation cocktails our overall experience fell well short of what we know Celebrity can do. I believe that they will fix these hiccups with time, but until then, I will probably stick with the other S-Class ships that in my opinion offered better overall service and quality. Read Less
Sail Date November 2012
Embarkation in Barcelona was the best of any cruise we have taken. We arrived at the terminal by taxi about an hour after the first passengers could board, our baggage was immediately taken away by a porter, we went straight to the area ... Read More
Embarkation in Barcelona was the best of any cruise we have taken. We arrived at the terminal by taxi about an hour after the first passengers could board, our baggage was immediately taken away by a porter, we went straight to the area designated for our deck, checked in and were on board within about 15 minutes. We went to our stateroom, met our room attendants, had lunch and by that time our bags had arrived. All very efficient and hassle-free. Our stateroom was what you would expect on a brand new ship. Clean, reasonably spacious and kept immaculate by the two attendants. They were very friendly, never intrusive and seemed to know whenever we left our stateroom for breakfast as by the time we returned the bed was made and the cabin tidied. We love the concept of no fixed seating/sittings in the dining room and would generally arrive for dinner at about 7.30 pm and on only one occasion had to wait for a table. Food in the main dining room was good but certainly not great and there was not enough variety. Nowhere near the standard of a good restaurant on shore. Did not live up to the expectations we had after reading other reviews by Celebrity passengers. One major fault with the dining room was the dim lighting. It became a joke as people would use the torches on their cell phones in order to be able to read the menu. I don't expect a restaurant to be brightly lit but surely you should be able to see to read the menu. We tried the specialty restaurants and again, although the food was good it was not exceptional and certainly did not live up to the hype. For most of our shore excursions (including some we did with fellow Cruise Critic members) we used private tour guides and these were excellent. We took two organised by the ship and both were frustrating in that fellow passengers would arrive back at the bus up to 20 minutes late. This meant that on one tour we actually had to miss one of our stops. I know this is not the ship's fault but surely something can be done to avoid this. Maybe make an announcement that if you are late returning to the bus it will leave and you will be required to make your own way back to the ship. Entertainment on the cruise was hit and miss. The Filipino group was excellent and we listened to them every night. Other shows were in the main not great and it was evident that other passengers felt the same way as on quite a few occasions you would see people leaving the theatre after 5-10 minutes. Disembarkation in Venice was swift with no problems. Once outside the terminal, however, it was a different story. It was raining and there was no shelter as we waited with dozens of others to get the one shuttle to the area where you could get a water taxi to your hotel. As seems to be the case in these situations, people were jumping the queue and pushing their way onto the shuttle each time it arrived. When we finally arrived at the water taxi area it was quite chaotic with people lined up to buy tickets and then not sure where to go after that. Not a good end to the cruise. In all, we enjoyed the cruise but had expected more. We found the experience no better than the other cruise lines we've cruised with and will probably only choose Celebrity again if there is an itinerary we find particularly attractive. Read Less
Sail Date October 2012
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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