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524 Celebrity Reflection Caribbean - Eastern Cruise Reviews

My partner and I sailed on the Reflection over the Christmas holiday, 2018. This was my second time on Celebrity, but my 18th cruise (have done Princess the most, two in RCL and one on Holland). Observations and tips: 1) This is the ... Read More
My partner and I sailed on the Reflection over the Christmas holiday, 2018. This was my second time on Celebrity, but my 18th cruise (have done Princess the most, two in RCL and one on Holland). Observations and tips: 1) This is the sexiest ship I’ve ever sailed on. Atrium extends from the main floor to the top of the ship, so natural light pours through the center of the ship. Decor is chic and the ship is spotlessly clean. Even public restrooms are always perfect. 2) Food quality is generally good to excellent. Murano (specialty restaurant) is exceptional. Blu (dining that comes with AquaClass) is very good (along the lines of country club dining or food at a very nice wedding). The buffet is phenomenal for a buffet - pizzas have perfect crusts, salad bar ingredients are fresh, fajitas available every day are amazing, and many other items (Indian, roasted turkey, spatzle, etc.) were really good. The only letdown was the Main Dining Room. I admit to a sample of one (we went for lunch one day), but it was on par with hospital or airplane food. Totally unacceptable. That being said, given how good the buffet is (which you’d expect to be a step down) it is fully possible that we both ordered the wrong things and/or it was an off day. 3) For is, the alcohol package was worth it. You can often get the classic package on promotion. You can upgrade to premium onboard for $14 per person per day. 4) Martinis at the martini bar are the highlight. Go around 4:15-4:30 to get seats for their “show”. They are entertaining. You’ll need to premium package to get drinks included here (most are $12). 5) Wine lists are excellent, and your sommelier will do wine pairings by course if you ask. If you ask, tip them. They deserve more. 6) If you’re debating between interior, oceanview, and veranda, the veranda is worth it if your budget affords. Interior cabins can increase seasickness if you are prone. If you have a veranda you will spend more time in your stateroom, enjoying privacy, shade, fresh air, etc. 7) Pay attention to what’s above, below, beside, and across from you for cabin placement. Mid-ship tends to be more expensive because old people don’t like to walk far to restaurants and entertainment, but cabins aren’t any better. You might think twice about a cabin below a kid’s club or a gym, beside a bar, near the elevator (not desirable unless you’re in a wheelchair), etc. 8) I booked AquaClass and cannot comment on whether it was worth it. In my extensive experience at Blu and one experience in the Main Dining Room, I’d say the upcharge was worth it. That being said, you can buy specialty dining packages and I think you could probably eat in a specialty restaurant almost every night of the cruise for a similar cost. 9) Murano is worth it. The passion fruit souflee is the best dessert I’ve ever eaten. 10) Peeking into cabins I couldn’t tell any difference between AquaClass, Concierge Class, or a regular veranda. Hope this helps! Read Less
Sail Date December 2018
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. ... Read More
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. The ship was clean and well maintained which is hard when doing seven day Caribbean sailings. The crew was super friendly although not as polished as some crew. But we had a wonderful time and looking forward to our next sailing. Eddy the cruise director did a great job and his talks about his experiences over the years were well done. The production shows are a must see for everyone. The individual shows such as comedians, singers, bands, etc were also very good. Hard to find any faults with the entertainment. Our Aqua class cabin was quiet, clean comfortable. Clive, the cabin attendant was attentive and always knew when to get in and clean before we got back. The iced tea in the afternoon was appreciated and delicious. On Christmas morning we had a gingerbread village that was set up for the holiday. A beautiful display for pictures. Later in the day the officers gave a concert of Christmas carols which was wonderful and a nice surprise. Definitely got even the grinches into the holiday spirit. Overall a great week and a fun way to spend a holiday. This will not be our last holiday cruise. Read Less
Sail Date December 2018
My daughter, son-in-law and two grandchildren took me on this marvelous cruise! From the moment I stepped onto the ship, the experience of a life-time began! The ship was spectacular in every way! The cruise director (Eddy) was ... Read More
My daughter, son-in-law and two grandchildren took me on this marvelous cruise! From the moment I stepped onto the ship, the experience of a life-time began! The ship was spectacular in every way! The cruise director (Eddy) was always entertaining the passengers with wonderful shows in the 'Reflections Theater', Trivia Quizzes throughout the voyage, the Ocean View Cafe was amazing, with delicious choices of food, not only American, but from other countries as well! It was a wonderful Buffet experience for breakfast, lunch, dinner, as well as snacking throughout the day! The Opus Dining Room was a lovely experience with a courteous staff and not only delicious food, but the presentation of the food was done eloquently! In fact, the entire staff aboard this ship went above and beyond to make sure each and every guest was completely satisfied! The activities were plentiful and the 'Fun Factory' and Kids (Camp at Sea) kept my grand kids occupied and having a blast, as well as safe when not accompanied by their parents and yours truly (Grandma). The Lawn Club Grill featured a 'cook-out' experience with many BBQ favorites, delicious as well. The kids got a 'hands-on' lesson on Pizza Making. The Coffee Bar offered, not only the best coffee/tea drinks, but pastries that were beautifully created and so delicious as well! There were displays of Art, beautiful decks and pools, gift shops, activities, jogging track on the 15th deck, a library, 'hideaway' places for privacy and many more features, And, I had the pleasure of watching the Cruise Chefs put together the most amazing Christmas display I have ever seen! I really had a hard time disembarking! I WILL BE BACK!!! Read Less
Sail Date December 2018
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the ... Read More
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the Spa Cafe for a light lunch and it was perfect. We tried the Petit Chef (specialty-$110 a couple) experience and found it to be the worst of our dinners on ship. The animation was cute but the quality of food fell below average. We loved the silent disco and danced for 2 hrs each time they had it! What a great workout that was! Disclaimer: we are not your average cruiser, we cruise once a year only in Nov and Dec to check out the ports so that if we like them we can come back properly by air. Ports: St. Martin- did a 6 hr excursion with Sualiga Destinations- would not recommend. Stuck up- rude Captain- Anthony, ride from hell, nothing to see. Lied to a friend of ours who is 65 years old with bad back. Her back was absolutely bruised!!! Dishonest and most overpriced boat ride I have ever been on and that is coming from someone who visited 60 countries and owns a boat! San Juan- absolutely beautiful, vibrant old town. Walked to the La Factoria- where Despasito was filmed and then to Taberna De Lupulo. Joined a street salsa party- no tourists only Latin people. Had a blast and will definately come back via air and rent a car for 2 weeks. Antigua- took a snorkeling excursion through the ship with Wadadli Cats (3 hrs)- this was just awesome! Fun crew, friendly, hospitable and just normal people!!! Paradise reef was great for snorkeling- just go away from the crowd and follow the reef, if you are a strong swimmer you will be able to see a lot! Stopped by a pristine beach, too. Drinks and sandwiches were provided. I highly recommend this one!!! Read Less
Sail Date December 2018
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, ... Read More
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, comfy, quite and even pretty. Our stateroom attendant was excellent. All food we ate was delicious. Regardless if it came from an included food outlet or at an uncharged restaurant; variety and quality was surprisingly good. Ship was spotless and well maintained. Never say any trash and always saw people cleaning. Areas of disappointment: The terminal/boarding experience was a nightmare. Little structure and lack of any communication. We were concierge class and directed twice to the wrong line. Waited over an hour before their computers went down. Once physical boarding started it was a free for all. No priority boarding by cabin class or even wheel chairs. Restrooms out of order in terminal too... With the exception of the buffet; we had service issues at all food outlets. Poor and/or no wine stuart service in the main dinning room, the Italian or french restaurant. Repeatedly charged wrong or not charged at all for classic package beverages. Had to ask for soy sauce at Sushi on 5? 20 minute wait for a turkey burger at the Mast Grill? Waving someone down for refills, condiments, etc. Our concierge never contacted us until the last day via a phone call? I voiced some concerns with the cruise. He offered to send a bottle of wine to the stateroom. A bottle of white wine arrived room temperature with no glasses? Many interior public areas, restaurants, bars, etc, were to warm/hot. Air conditioning didn't; seem to be properly working all the time? Gym filled with old equipment. Equipment designed for TV but didn't work. Nor was there any TV monitors to watch? Boring days at sea. Very little activities for adults. Nightly entertainment was low budget, very few sets or special effects. Costumes looked old and not fitted. Compared to Royal Caribbean and Princess just plain embarrassingly bad. At night planned dance parties and bar areas filled with kids? Few adult areas anywhere. The Celebrity App is a complete waist! Dose not refresh when opened. Wrong and/or missing information on daily activities. Different information provided to Apple and Android devises? AT&T Cellular at sea only worked about 40% of the time. I purchased a special package thru AT&T that was expensive. Was told because Celebrity is partnered with AT&T my phone would work and it didn't most of the time... Again old/lack of new technology. On-board retail was week both in product and sales service. Walked into Tiffany repeatedly wearing Tiffany and no one ever acknowledged us. Logo/souvenir ship's store was poorly merchandised with cheap/close-out stuff and very little logo-ed clothing? In conclusion; we will be putting our vacation funds and time towards other cruise lines. Read Less
Sail Date December 2018
Family Christmas together. First cruise for my husband and I, but Grandma and my brother's family had both cruised several times before. Embarkation was dismal - standing in line for 3 hours facing armed security guards, with no ... Read More
Family Christmas together. First cruise for my husband and I, but Grandma and my brother's family had both cruised several times before. Embarkation was dismal - standing in line for 3 hours facing armed security guards, with no explanation given until after we finally boarded. (The explanation eventually given was that the 30-mph winds were too high to safely deploy the gangplank. I think Celebrity needs a stronger gangplank.) Debarkation also much slower than expected: from on-line research, we though we would be able to just walk off since we were carrying our bags, but there was a huge lineup and it took about 45 minutes to get off the ship and another half hour to get through customs. Once on the ship, things improved a lot! We had a terrific cabin steward and good dining experiences in the main dining room. We were doing "anytime" dining and ended up never needing to make a reservation - there was only one night when we had to wait longer than 5 minutes. Excellent gym facilities, although very busy. Bought one Pilates class and it was excellent, although pricey. The ship is beautiful and well maintained, and although full there were always places to sit and relax. We had 3 cabins in a row and had the dividers removed between the verandahs, so had some good quality family time together out there. It would have been nice to have some useful shops on board e.g. cruisewear, last-minute Christmas gifts. Instead it was pretty much all diamonds and watches. Hard to imagine they do a good business. The internet packages were ridiculously expensive, so we went without for a week, which was kind of refreshing. A "classic" beverage package came with our booking, and that turned out to be just right for us - we paid the difference when we occasionally wanted a more expensive glass of wine or cocktail. Time in ports was too short. There was only time to hop off for 3-4 hours at each stop. We did manage to get quite a lot out of those 3-4 hours, at least in San Juan and Antigua, but it was a bit hectic. If I were cruising again I would look for longer times in port, and port days that are more spread out instead of bunched together. Overall the cruise itself was a comfortable, enjoyable, and expensive experience. We may try it again sometime... Read Less
Sail Date December 2018
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes ... Read More
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes or toiletries. The cabin had poor storage. The cabin service was excellent as was all the service on the ship. The food in dining room was mediocre. My opinion is that there are so many specialty restaurants now, wanting you to spend more $, that the dining food has been dumbed down.The buffet food was generally tasteless, but an abundance of choices.Entertainment was alright, nothing special. For Christmas Eve there was a service that was pathetic. I don't know if the problem is the ship or this is the way Celebrity now operates. The walk from the ship to land was very, very long in St. Martin. There should be some type of transportation for seniors without having to get wheelchairs, which is what we will have to have available on next cruise Read Less
Sail Date December 2018
We stayed in Fort Lauderdale 2 1/2 days prior to sailing. It was nice to get used to sunshine and warm temperatures again. We walked around a lot and also explored the city by the water taxi. Highly recommendable. Embarkation went ... Read More
We stayed in Fort Lauderdale 2 1/2 days prior to sailing. It was nice to get used to sunshine and warm temperatures again. We walked around a lot and also explored the city by the water taxi. Highly recommendable. Embarkation went smooth. We were in Port Everglades around 11.30 a.m. The people checking us in was in a great mood, and I think we waited approx. 15 minutes to get on board. Disembarkation took a little longer, as there were some problems with the luggage (not ours specifically) but we enjoyed this extra time outside the cafe in the sun. As we did not have a flight this day, we just relaxed. All in all the ship was fine. I was never a fan of carpeting, but I guess it is a good solution on a ship. I liked the size, easy to be familiar with. Cabin with balcony with obstructed view. We were on deck 6, and under us were the life boats. We could look straight out with no obstruction and actually see the water between the life boats. So no problem. The Muster Drill was a joke. We were called to our muster station as usual and did not need to bring the life vest. They showed a lot of commercials for other Celebrity cruise destinations, while we were waiting for everyone to arrive. After a very long time we were told they had tech problems. Suddenly a staff person came running in with her life vest, could hardly speak after running and told us what to do. Then we waited for the captain to call off the drill and it was over. This was a joke of a safety demonstration. I sure hope they have better procedures in case of a real emergency. Fixed dining at 6.00 p.m. The room was very large covered 2 floors and the noise loud. The waiters were a new team. Their first cruise. They did the best they could and with a few more cruises under their belts, they will be excellent. The Sommelier always found the perfect wine not only to the food but also my taste. In general it would be nice with more vegetables to the different dishes. The best was the companions we were seated with. Every evening we all looked forward to meet and exchange stories of the day. I was not so impressed with the entertainment in the theater. I took part in some of the activities and the very best was Silent Disco - super funny. Service was great, the cabin always nice and clean. Shore excursions were booked from home. As I had hesitations regarding one of the trips, we decided to cancel it. No problem, we were refunded the full amount as we came 2 days prior to the date. When we arrived home, the money was already on my credit card. Read Less
Sail Date November 2018
What an adventure! Our trip began in Tallahassee on December 7 as we drove to Ft. Lauderdale. We stayed at the Marriot Residency Inn in Dania Beach (a 10-minute drive to the port). The hotel is fairly new and we enjoyed our stay. We ... Read More
What an adventure! Our trip began in Tallahassee on December 7 as we drove to Ft. Lauderdale. We stayed at the Marriot Residency Inn in Dania Beach (a 10-minute drive to the port). The hotel is fairly new and we enjoyed our stay. We had an excellent fish dinner at the Rendezvous Restaurant at the marina about a mile from the hotel (one of our favorite spots). For the convenience, we parked at the port - $15/day. Since the Celebrity Reflection was docked at Pier 18, we chose to park in Lot 19 which was about a 100 yard walk to the baggage drop off. Check-in was an unpleasant process as the lines at security and at check-in were long – it took more than an hour to complete the check-in process. Celebrity just did not have enough staff working to handle the several large tour groups that arrived by motor coach at the same time. Also, separate priority lines are only provided for Suites and Aqua level guests; all others, regardless of your Captain’s Club level, go into two lines. Eastern Caribbean Cruise For whatever reason, the first few days of the cruise seemed to be a little unorganized and a little out of sync - for example, at check in we noticed that the Sea Pass cards did not have the dining table assignments, and no one could explain that, which necessitated us checking with dining room staff several hours before the dinner time for the location; this made it necessary for waiters to determine the assigned table, lead you to your table, and them not knowing where the table was located. Also, on the first day, waiters in the Ocean View Café were more focused on selling an upgrade to your beverage package than providing service. Additionally, staff had difficulty figuring out how to handle the large tour group from the Villages. Finally, there was a change of Captains on day three which seemed unusual; there wasn’t any Captain’s Talk which is traditional. The Reflection is a beautiful ship and was clean and well maintained. However, the ship is beginning to show wear, especially in the carpets, main dining room chairs, and the wobbly tables in the Ocean View Café. However, we understand the ship will be in dry dock for service in January. The food in the Main Dining Room was good, but service was somewhat slow as our waiter (who worked very hard) was serving 18 people at 5 tables. Drink service was basically non-existent. Fortunately, we elected to purchase a 4-diner package for the Specialty Restaurants (a 34% savings if purchased on board). We had outstanding service at those locations and excellent food at the Lawn Club Grill and at Qsine (two nights) – both were a pleasant dining experience and I highly recommend them. The food at Tuscan was also very good, but the service was average as the restaurant was understaffed. Our main negative comment is that they have now changed the “Classic Drink Package” to not include canned soft drinks; instead, you now get a small glass of a soft drink. When I removed the ice, you were getting only 3 to 4 ounces of soft drink which meant you had to wait in line or wait for another waiter to bring you another drink. This change is unfortunate, as serving soft drinks in cans (greater selection) and not from the fountain is one of the things that had set Celebrity apart from the other cruise lines in the past. I observed a large number of unhappy guests daily over this issue. It is hard to understand why a drink package that costs almost $60 a day does not include dispensing the entire can of a soft drink. I suggest that you read very carefully the fine print before you purchase or elect as a “perk” any drink package and realize, as we found out that what you selected when you booked the cruise is not necessarily what the ship interprets what you get when you take the cruise. The entertainment on the ship ranged from outstanding to average at best. Our favorite shows were Rock Baby Rock with Lance Lipinsky (a high-energy 50’s and 60’s Review), UpTown (Soul and R&B Review), Comedian Robbie Printz and the Production Show “Broken Strings”. These were all excellent. Regarding the Production Shows, the singers and dancers were extremely talented and were the best that we have seen on any recent cruises. We also enjoyed the short “Pop-Up” performances by the Cast of Reflection, especially the one featuring Christmas Music, and the music provided by the house band the “Accents”. Upon returning to Ft. Lauderdale, we used the Express Departure (carry your own luggage). Disembarkation began around 7:15 a.m. and we were at our car within 20 minutes. In the terminal, to take the escalator, you must have one hand free to use the handrail (to have a free hand - we each use a large suitcase and a backpack). Otherwise, you have to take the elevator, which may result in a delay due to lines forming to take the elevator. Also, it was a pleasant surprise to find out that you no longer have to fill out a Customs Declaration Form is you are a U.S. citizen and you did not exceed the purchase limits. Read Less
Sail Date December 2017
Celebrity is my cruise line because of the perks I get from Captains Club elite level. We have been on Celebrity 14 times over the years. The food quality which used to be fantastic is just not as good. Sirloin steak on menu is poor. Drink ... Read More
Celebrity is my cruise line because of the perks I get from Captains Club elite level. We have been on Celebrity 14 times over the years. The food quality which used to be fantastic is just not as good. Sirloin steak on menu is poor. Drink prices have become very high. $9 for a simple vodka tonic. One really good comedian, the Broadway music was good but other shows were ho hum. Too much up selling and not great quality goods in the shops. Won a necklace the first day out which had a supposed value of up to $1000 and I don!t think it is worth $30. Big disappointment in that. The Tuscon Grill was only OK, nothing special. Traveled with family group of 17 people and we had a good time but Celebrity is not the same as it used to be. Also 3 days of rough seas which caused us to only have 3 hours available in Puerto Rico so we didn't even get off the ship. Because it was Easter break there were a lot of kids who were basically well behaved except one group of boys and girls ages 10-13 who were all over the ship bragging about breaking all the rules. Would not book again at spring break. Will probably stay with Celebrity for another cruise or two. We will only book a balcony level and not concierge as there is just not enough value for the extra $400-$500. The casino dealers were not very friendly but some in our party did win a little. The cashier seems to have a problem as everything took way to long to cash in. Read Less
Sail Date April 2017
I chose this cruise for the itinerary. Had wanted at W Caribbean cruise for a change. Ship was gorgeous as always. MDR food was Excellent. Specialty Restaurants were Excellent, Buffet area is better than most, but still a buffet, ... Read More
I chose this cruise for the itinerary. Had wanted at W Caribbean cruise for a change. Ship was gorgeous as always. MDR food was Excellent. Specialty Restaurants were Excellent, Buffet area is better than most, but still a buffet, where other cruisers can be rude and sloppy. Had the perfect weather. The comedy shows were excellent. Was delighted to see IMADE on the Reflection, I had seen him last on the Silhouette so of course the Martini Bar was my most favorite bar area to be in. 2nd being the Sunset Bar with Ricky and Jingle Bells. Did Celebrity excursions, Blue Hole tubing in Jamaica was an awecome experience, jumping off the rocks into the blue hole was breath taking. The Zipline in Labadee is a must do, if for nothing else the scenery is a don't miss! In Grand Cayman the dolphin encounter was way cool. Getting to be in the pool with the dolphins and touching them and kissing them was a great experience. Over all the ship was in excellent condition, the cabin was spacious, the staff is always happy and willing to make sure my cruise was the best it can be. This is my 15th Celebrity cruise and my 25th cruise overall, and I have to say, Celebrity is the cruise line for me. Reflection being my favorite of the Solstice class ships. Read Less
Sail Date April 2017
Background - This was our fifth cruise together, one with Princess and the rest with Celebrity, where we sail about every other year. My wife selected the ship and date while I helped with the cabin and pricing. We skew toward an older ... Read More
Background - This was our fifth cruise together, one with Princess and the rest with Celebrity, where we sail about every other year. My wife selected the ship and date while I helped with the cabin and pricing. We skew toward an older demographic but do not like anything too sedate and prefer things that are a little more upscale without any pretense. Our goal for this cruise was to have lots of time with each other as I travel extensively for work and my wife splits her time between work and volunteering in the community so this is our together time without distractions and no internet. Celebrity will sell you a network connection but we declined. Our cabins in the past have in Aqua Class but we found that we did not use some of the amenities and did get tired of eating in Blu every night. For this voyage we tried Concierge Class for two reasons - it was less expensive than Aqua Class and it offered the right amount of useful amenities for us. The cost saving on the cruise allowed us to dine in four speciality restaurants and still come out ahead. Travel to Port Area - Departure was from Miami but we flew into Ft. Lauderdale the day before using Southwest points then booked a Moveo ride to a hotel about 15 minutes from the port. Moveo was great from FLL to the hotel and the next morning we took a cab to the port arriving right around 11am. Embarkation - After dropping the bags with the porter we went through the layers of security in about 10 minutes then got into the correct line for our cabin class and walked right up to checkin. After the checkin process we went right on the ship and headed to Opus for lunch. Very smooth all around. General - Ship is in great condition and spotless plus all the staff we met were happy and helpful. The first leg of the trip was to San Juan and had a very strong headwind which made for a rough ride on the first two days. It was so bad they closed the Solarium pool as the wave action in the pool would empty one end overflow the other end. Even the crew remarked this was very rough for this time of year. Once we turned south the rest of the trip was much smoother. Some passengers reported motion sickness but I am immune to that and my wife said she felt woozy at times but it was tolerable. Cabin - 9271 Port side Aft The only difference I noticed between this cabin and one in Aqua is the shower in Aqua has more jets plus the provided soaps are a little nicer. Our bed was near the balcony. Being aft we felt movement of the ship when seas were rough and at times it work both of us up at night. Dining - We did not like Opus as the tables were close together and there is a high noise level which made conversations challenging. The food is good and varied and the wait staff is really tries but they do not seem to be empowered to fix problems. For the first two nights we ate at Qsine and Sushi on 5 then headed to Opus for the third night. Upon arrival the greeter sat us at our assigned table of 8 where the self-appointed leader of the table lit into us for failing to show up the past two nights and then began quizzing us about our political beliefs and educational background, "to see if we are smart enough to sit at the table". Not sure if she was crazy, intoxicated, both or something else. We politely excused ourselves from the table and requested to speak with someone about another table and was told to wait. We waited about ten minutes with no one talking to us then left. The next day one of the higher ups contacted us and profusely apologized stating that table was his trouble table and we should have been accommodated with a different table before confronting the troublemakers. He then gave us our choice of two speciality restaurants and moved us to Choice dining. So all told we enjoyed sampling each restaurant except for Lawn Club as the reservations had to moved due to high winds and found all of them great. Entertainment - We are not into production shows and more into music. Rick and Zoe were fantastic having a massive catalog of songs from different genres. The band Blind Vinyl was a poor cover band with the lead vocalist have terrible diction. The violin cello duo was very good and the solo guitar player was just OK. We are a little picky about music as we both have hobbies involving music. Most of our entertainment was being with each other and really connecting. Shore Excursions - Stayed on the ship in San Juan then in St Martin my wife did the Butterfly Tour which she really enjoyed while I went into town for a walk and lunch on the beach. In St Kitts we both did the 4x4 tour with the beach and enjoyed it very much. It is highly recommended on Trip Advisor and lives up to expectations. Disembarkation - We booked the Hop On Hop Off Miami tour that drops off at FLL. Tour was good except it rained a bit so we decided to head back to the transfer point early and get some lunch. The tour combines an overview of Miami with an airport drop off and is a good price plus it gets you off the ship quickly. We met at Central at 7:45am then was through processing and on the bus in 45 minutes. At 1pm another bus dropped us at the airport and we caught an Uber to our hotel before flying out Sunday morning. We like staying and extra day as that is less pressure on making a flight. Read Less
Sail Date April 2017
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though ... Read More
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though you were in their way, they were in a hurry to go nowhere and you were obstructing their path. • Was told by staff in Opus and Seaview Café to give all 10’s on the review • Was told by Crew Director several days to obtain staff names and write them down • Was told three days before cruise ended that the end of the cruise was near and reminded each day thereafter. • Seaview Café issues: o Smoked salmon not kept cold/cool – poorly presented. o Like an anthill with honey on it with people trying to get to food – improved layout would assist with this. o Lack of busing tables – often food/dirty tables were left for long periods o Staff wondering around not helping. o Never offered anything to drink with lunch/dinner such as iced tea /water. o Silverware had to search for it o Salad bar – different veggies on each side o Often food was mixed such as gluten foods in non gluten foods. Probably by children. o Counters not cleaned between pots. o Eggs often not cooked and partially raw o Bacon often not cooked well, still raw o Poached eggs cooked in advance with yellows like boiled eggs o Often no one at the gluten free stations or other stations o No presentation of foods, just in pots cooked in or appeared that way o Often milk or milk products were warm, never found it cold o No cream offered for coffee o Coffee often cool/cold o No fresh berries offered at any meals (Strawberries, blueberries, blackberries, raspberries etc) o Frozen berries offered that were smashed had no flavor at all and often rotten taste. o Saw seafood meal with rice offered at lunch and dinner for more than 4 hours o Food stations often changed locations so difficult to find items searched for previous meal or time of day. o Lack of seasoning of any kind for most foods although the Indian foods were better than other offerings. o Side dishes and type of meat did not go together. Cooked veggies need to be together. o Serving spoons often missing from dishes that should have had them replaced with grabbers which made it almost impossible to pick up items such as sweet potatoes, blood sausage, cooked veggies and chips…. o Fresh fruit very large pieces that had to be cut generally at least 4 times for bite size. Fresh fruit often not ripe or the parts closest to the core or the skin was used. o Soup was void of the product that it was named such as split pea. It looks green but no split peas appeared to be in the soup, same for gumbo. o Needed more vegetable options instead of all carbohydrates. o Cheese – white variety tasted spoiled. o Salmon Salad with mayo – very fishy smell. o Food being delivered to hot stations without any type of coverings from distances of more than 50 feet. o Food appeared and tasted as if poured from cans without any spices of any type. o Hams not fully cooked and very tough. o Serving ware on occasions was dirty. Other plates were so hot you could not hold them. o A lot of staff making multiple trips to the serving bars but not making good use of the trips often only carrying one item. o Appeared there was no working together of the teams in this area. o Very poor management and planning o Big windows for view and outdoor dining was a nice option. o Dining option for smokers would have been nice o Gluten free bread was very good. o Assembled sandwiches, hot dogs, hamburgers, French fries, chips would be a good lunch offering in this venue. o Cheese plates were void o Grill areas did not indicate what was being offered nor what could be ordered. o Soft Serve Ice Cream should have been available to the customers without staff assistance similar to 15th floor service. o Salad greens had unusual taste, similar to that of end of season or over grown taste. o Dessert offerings were nice looking but the last day they took the best and held till that day. Each needed title such as egg custard, chocolate cake etc. • Opus Dining Room o Great friendly ladies working at front entry. o Gluten free options were nice. o Etiquette training needed here, such as placing napkins in lap (not reaching across the table and pitching it toward the other person), placing dishes and pouring drinks. o Lobster was overcooked and more concerning was the fishy smell which indicates that the food was not kept at correct temperature. o Trying to pass salmon off as trout. Salmon was very fishy smelling. o Ordered dinner previous night for gluten free but no one knew what was ordered or from who. (They did eventually come up with a order but it was incorrect and missing items) o Coffee offered or delivered after dessert was finished. o Wine pouring – when paying for each glass, servers re-pour without asking. Also the re-pour is not a whole serving. o Wine – Asian Female asked twice if wanted wine, said No twice, she brought glass anyway and began to serve, reminded her again that no wine was requested. o Alcohol – constantly questioning us that we did not have an alcohol package. Did not seem to know what to do. (Price too costly for those who do not drink until intoxicated). o Better service in this dining room but needed training on lying out of silverware and glasses. Not cool to serve water in gold fish bowls and very thin glass at that. o Tables too close to the glass wall in the center of the dining room, difficult to move chair and get into the chair. • Stateroom o Nice size rooms and closets with a lot of hangers. Safe in working order. o No retractable clothesline for wet swim suit in shower for drying o Robes too small for average-sized man o Beds and pillows are uncomfortably firm o Often A/C would go off and would get very warm or awake sweating o Breakfast not edible: Eggs, sausage, toast, coffee were served cold, while milk and melon very warm o Never knew room attendants name although he did a good job o Luggage was left outside of room when delivered o Two luggage tags were left for debarkation when we had four thus had to go to Customer Relations for additional and stand in very long line. o Poor line of soap, hair products in bathroom. Prefer dispensers for this. • Halls of Ship o Obstructions in hall such as trash, dishes, trays full of dirty dishes, vacuums etc. o Staff never allowed right of way to visitors, often pushed way around them • Communication o Ship Captain failed to inform us that we were in a Tropical Storm although we received notices via our cell phones thru weather services. o Ship Captain never updated us on the 30 year old male that was taken by US Coast Guard as he promised. o We could not hear the Ship Captain messages when in our state rooms. o Schedule of Events – mostly sales or options for the ship to make more money. Very few free events to attend without costs. • Boutiques / Shops o Clean and well maintained o Pricey o Need lower cost options as well • Bars o Service very slow, too few employees for the number of patrons o Often saw persons over-served with alcohol. Very intoxicated. o Needed more or larger smoking areas as they were packed all the time • Specialty Coffee Bar o Asian female rude to all and made one guy get back in line to get him and his wife a coffee. o Great pastries at this bar (Only place on ship with gluten free pastry that was excellent) • Sushi on Five o Great friendly quick service o Food was good but should be included in cost of cruise • Solarium o Awesome relaxing place o Good relaxation music o Great loungers and not to warm, like the partial open windows to allow air flow o Had the best coffee in the whole ship • 15th floor o Needed hand rail for both sides of walk ways on the deck. o Wind was painfully strong and dangerous for children and older people. Need notification or closure of area when winds of certain level are present. o Mast Grill Burger/Fries Area was nice. The food was very good. Best part they served to us individually and the public did not reach in and serve themselves. o Lawn Restaurant – over priced at $90, $60, $40 a couple.  Food came out of same door used for bathroom entrance from deck of ship and food not covered when came out the door  Not a good view, faced interior of ship although sold at seeing the ocean and great view. o Bars  Difficult to get to shady areas  Too small of areas  Needed larger smoking areas  Need more staff to handle number of patrons  SunSet Bar - Melvin / Santa / Jingle Bells – did a great job, great memory and super friendly to all.  Need better shelter from damaging winds  Ball Throwing needs to be further away from chairs for safety concerns  Costs for renting covered shelters too expensive at $249 day  Need water mopped up more regularly for safety concerns – often saw running water on deck and pools of water where deck had been washed off. • Casino o Very Clean o Colorful variety of gaming available o Full-service bar in casino was nice touch o Large area allowed comfortable seating • Music o Too LOUD in Center Entertainment area, was unable to get away from it. Intrusive in both upscale restaurants and library. o Not impressed with quality of talent. o Guy that played guitar was ok he was great whistler. o Karaoke – needs to be suited to audience age of songs offered. Some songs inappropriate for children. Indoor bars should be limited to persons over the age of 18 years of age. • Booking o Entered information 4 times before the information was retained in system o Provided credit card information 6 times before it actually stayed in system {although it DID work just fine to charge me for the cost of the cruise}. Spent more time in Customer Relations scanning card AGAIN once aboard ship o Received luggage tags following the cruise in my home mailbox o Received packet day prior to sail on the internet then was able to print luggage tags. o Input and received cruising number twice, the first one disappeared from system. o Price higher for this cruise line than other lines, thus had higher expectations. Always made to feel that we were less than for choosing the buffet or main dining room, rather than choosing the up-charge restaurants. Read Less
Sail Date April 2017
We picked this ship to celebrate our 26th wedding anniversary on the advice of a friend who cruises on Reflection each year. Hubby and I booked a balcony in Aqua Class. We mostly took it easy and relaxed. We hit the hot tubs, the Persian ... Read More
We picked this ship to celebrate our 26th wedding anniversary on the advice of a friend who cruises on Reflection each year. Hubby and I booked a balcony in Aqua Class. We mostly took it easy and relaxed. We hit the hot tubs, the Persian Gardens (a fantastic perk with Aqua Class) and at at Blue 5 of the 7 nights. We at at Qsine one night, which was really good, but so much food! We couldn't even get through all the courses we wanted. For lunch several days we at at Sushi on 5. Hands down my favorite meals were at this restaurant. YUM. Our ship was doing the Eastern Caribbean and our first stop was to be San Juan. Sadly the seas were very choppy on Easter Sunday and it slowed us down, by the time we got to dock at San Juan it was dark and rainy, so we opted to stay onboard (our shore excursion had already been canceled). Second stop was St. Martin. We did a bus tour there and a little shopping, then back on ship for the hot tub and Persian Gardens. Third stop was my favorite. St. Kitts. We did the Beach Break excursion and oh my that was just fantastic. Beautiful island, mountains and beaches together is paradise. Back on the ship we visited the hot tubs and Persian Gardens. (see a theme forming here) Thursday was a sea day. We decided to do the All Access tour as we had onboard credit left over. Lots of walking and my feet hurt, but was really interesting. Glad we did it. Friday we had rented an Alcove up on the Lawn Deck. BEST DAY EVER. If you go on this ship and can afford it, rent an Alcove. You won't regret it. Would we go again? In a hot minute. Read Less
Sail Date April 2017
Celebrity always provides a nice experience. We had a sunset balcony that we enjoyed. Our cabin attendant was wonderful. The food was good in the buffet and dinning room. The specialty restaurants were very good but book early to get your ... Read More
Celebrity always provides a nice experience. We had a sunset balcony that we enjoyed. Our cabin attendant was wonderful. The food was good in the buffet and dinning room. The specialty restaurants were very good but book early to get your preferred time. We changed to anytime dining after the first nite because of an unfriendly waiter. We had good waiters every other nite.We had a large OBC but could not use until right before sailing so excursions and restaurants were difficult to book. We had drink packages which adds to the fun.They should let you use OBC as soon as you book. Some of the staff were excellent but there were several not up to Celebrity standards. We had been to these ports several times so found them average. The entertainment was good, especially the comedians. As usual, the ship was spotless. Overall this was not our best cruise experience but still an enjoyable cruise. Read Less
Sail Date April 2017
We always cruised Royal Caribbean and built up loyalty points to Diamond status. We decided to try Celebrity last April because of the ports and it being a part of the Royal family. It was not a problem transferring the status level to ... Read More
We always cruised Royal Caribbean and built up loyalty points to Diamond status. We decided to try Celebrity last April because of the ports and it being a part of the Royal family. It was not a problem transferring the status level to Celebrity. We are empty nesters and cruise by ourselves, the kids aren’t interested. Another reason we chose Celebrity Is that is seems to be more adult oriented. We didn’t really see very many children, a few teenagers. The cleanliness and friendly staff of the ship also impressed us. Living in South Florida makes for easy access to cruises are an easy drive. Leaving and arriving in Miami is beautiful. We started booking suites on Royal and booked one for this cruise- we are hooked on suites now. On Celebrity you get a butler and he was a wealth of information with top notch service. He also told us about his experiences while working on a ship on an Alaskan cruise- we did book one onboard after hearing about the beauty and his adventures. From start to end Celebrity treated us like we were the most important person on the ship. We like the suite amenities- the exclusive dining room and lounge. The dining room is smaller than the regular dining room. The Lounge, Michaels, is a cozy intimate bar with friendly staff. In the suite only dining room , Luminae, you have a slightly different menu, you can get the main dining room menu, you just have to ask. The food was excellent. On one evening we were bothered in the dining room by a rather loud couple a few tables away that felt the entire place needed to hear them. This went on for a while. you could see other passengers getting frustrated too. We quickly finished our meal without desert and left after telling our wonderful server why. The next day the head waiter came to us and was very concerned that we were not happy. We told him it was not our server but the loud couple... We told him how much we loved our food and server and we didn’t want to be seated anywhere else. He said we should have told him about the couple( we didn’t want a scene created at the time). The staff went above and beyond to make sure we were happy while dining. We did try the sushi in the specialty restaurant- very good. We felt the prices were reasonable. Shore Excursions: Debarking for shore excursions is very organized and timely ( we had one nightmare experience on a Royal ship). Returning is also easy. Don’t wait until the last minute to return. The places we visited do take US Dollars. We did Segways in San Juan , our time was bumped to late afternoon.You have to pass a Segway proficiency driver test due to the hills and cobblestones. Four people were refunded their money due to difficulties mastering the Segway and returned to the ship. We finally started as the sun was setting. It was really beautiful to see Old San Juan and the fort at night but would have preferred more daylight. We learned a great deal from our tour guide. We did Snuba in St Kitts- So much fun, we didn’t want it to end. Our tour guide was very attentive and pointed out various sea creatures. In St Maarten we returned to “ Jet Blast Beach” with an excursion . We went on a previous Royal cruise a few years before, we took a local taxi right outside the cruise terminal, and boy oh boy has it changed. The formerly small resturant /bar on one side is now a huge venue with a nice sized gift shop. If you want to sit at a table to see the jets you must order food or drink. They have a board listing the flights and times. The beach is on the small side, get there early if you want to rent a chair and umbrella or get a beach spot. The water is a beautiful blue and warm. BEWARE of the jet blast!! DO NOT HANG ON THE FENCE! People do get seriously hurt and yes die when the departing large jets take off, they literally get blow off and get slammed on the road/ curb. It is a tiny two lane road that separates the landing area and beach. Do be prepared to get sand blasted on the beach if you are in the immediate perimeter of the blast. We walked over to the small outdoor “Mexican” resturant nearby to grab a bite to eat while waiting for our return van. It was good and not too pricey. We enjoyed the variety of entertainment and activities on board. We would go again. Celebrity has spoiled us and highly unlikely we will ever use another ocean cruise line- they are that good. We did book our Alaska cruise while onboard, more perks with a small deposit if you book onboard. We are very excited about our upcoming Celebrity Alaska Landtour and cruise! Read Less
Sail Date April 2017
The service provided was exceptional. This cruise, by far, was the best we had been on! The staff was extremely courteous and friendly, always with a smile. The cabin attendant was fantastic and always kept our room clean and inviting. The ... Read More
The service provided was exceptional. This cruise, by far, was the best we had been on! The staff was extremely courteous and friendly, always with a smile. The cabin attendant was fantastic and always kept our room clean and inviting. The food was absolutely delicious! We enjoyed every meal presented. The restaurant staff were courteous and offered wonderful suggestions about food and drink! All the excursions were professionally conducted, and the native staff were very knowledgeable about the tours and history associated with those tours. We enjoy not only experiencing the tours but learning of the culture and history of places we visit. Most of our activities keyed on relaxing and doing "nothing" in abundance! The embarkation and disembarkation processes were fantastic. We took advantage of Celebrities "ship to airport" valet program. This enabled us to send our bags, with correct airline tags attached, directly to the airport. We only had to worry about getting ourselves to the airport without hassling with the luggage. Made the trip home so much easier. Overall the best cruise we've been on and will likely stay with Celebrity. Read Less
Sail Date April 2017
This was our first cruise with Celebrity and we enjoyed it very much. We have been on about 15 or so cruises, mostly with Princess so will add a little comparison here and there. First off let me put this all in prospective. My husband ... Read More
This was our first cruise with Celebrity and we enjoyed it very much. We have been on about 15 or so cruises, mostly with Princess so will add a little comparison here and there. First off let me put this all in prospective. My husband and I are in our mid 40s and we were in a Sky Suite for this sailing. Vacations are a time for us to relax as we both have professional careers and own a small business. We are realistic, open minded, and try to keep our expectation in check. Miami: We arrived the day before and stayed at the Intercontinental downtown. It offered a variety of places to walk for dinner and entertainment. We took Uber here and to the port the next morning. Had no problems with either and would recommend. Embarkation: This was the fastest embarkation we have ever had. I think our hotel checkout took longer than security and check-in at the port. We arrived dropped our luggage off with the porter who pointed us where to go. Always tip your porter. Being in a suite we entered the priority door side of the terminal and showed the ladies our paperwork who then directed us to security. There was only one couple in front of us so it moved very fast. We then went upstairs where we were greeted by a queen and directed to the check in counter which we were able to walk right up to without waiting. We were quickly checked in and told to see the concierge who was standing behind us. The concierge told us to follow him and that we were just cleared to start boarding. We went up the escalator and walked right on board. The way it happened we felt like the concierge was waiting on us to arrive so we could all start boarding. (lol) After embarking, we walked around the ship to explore and find where everything was located. Ship: Our first impression of the ship was how great it looked. There were multiple places and venues to hang out which seemed to disperse people well. Having only 2 sets of elevators, there was always waits and crowds at the back banks of elevators. The layout was nice and easy to get where you wanted to go. The Hideaway and Game room hidden in the middle of the ship on stateroom decks gave people a quiet places for people to relax and lounge around. Everything was always clean as is expected. The aft cabins had issues with their toilets on and off during the second half of the week due to the main pipe being clogged. Wish people would stop flushing things that aren’t allowed. The other big thing I noticed, or technically didn’t notice, was vibration during docking or departing. On Princess, especially aft, we could always feel vibration during dockings. It was never an issue but we noticed it. On the Reflection we felt nothing. And actually a few times we didn’t even know we left or arrived somewhere until we looked outside. Cabin: Cabins were ready exactly at 1:30. We had an aft Sky Suite on deck 12. For us, this was the perfect size. Enough room to relax and enjoy the room and not excessive space that we really don’t need. There was so much storage that we barely filled half of it. All light color woods which made the place larger and gave a modern look. The bathroom had a nice tub/shower combo with a large rainfall shower head and a hand held. Again, there was lots of storage with two cabinets and 4 drawers. The balcony was of nice size with a large table and 2 reclining chairs with foot stools. We had our breakfast delivered out there a couple mornings. Our butler was poor to average. Upon meeting him, he was in a hurry; he just introduced himself and didn’t really explain anything. We asked him if we needed reservations in Luminae which he said we did so we told him to get us in either at 6 or 630. He never notified us of the time he arranged and when we checked he had not made any reservations. He brought us our breakfast every morning and more than half the time forgot items. We weren’t really sure what to expect from him. Upon meeting it would have been nice for him to go over his duties and explain how to contact him at the very least. Our cabin steward was great. He was in and out like a ninja and everything was always perfect. But we are low maintenance and keep our cabin tidy. He would ask every time we saw him if we needed anything or if something wasn’t right. Lifeboat Drill: I just wanted to mention this as a comparison with Princess. On this cruise there were many more muster station than on Princess which meant more dispersion of people and not having to deal with herds of people arriving and leaving. Of course you still had the bottle necks at the stairwells & elevators post drill. It’s almost impossible to get around that. We also didn’t have to bring our lifejacket like you do on Princess which makes it easier to go somewhere else after vice having to return the lifejacket to your stateroom. At our drill, we happen to have a couple sit with us that we became friends with and hung out with for most of the cruise. They were so much fun and had very similar personalities. Bars: This is one area I think Princess is better. Princess has more bars and more open bars during the day whether it’s a sea day or port day. The only inside bar that seemed to be open during early afternoon was the Passport bar on deck 3. And the bartender there always seemed a little rude, slow, and not wanting to be there. The pool deck bars also seemed to be slow and understaffed. I think overall they need more bars open and bartenders on duty. For example, there typically was only 1 at the Passport bar during the afternoon. The Sunset bar was great and offered wonderful views. This was also the place to be for sail-a-ways. I loved how the Martini bar’s bar top was frosted. It actually kept your martinis cold till the end. We enjoyed the World bar on deck 5 after dinner each evening. They make some great specialty cocktails. But be forewarned they can only make what’s on their menu as they don’t carry bottle watered, sodas, or other mixers not needed in their menu cocktails. They were always pointing people elsewhere for water and sodas. Concierge Lounge: Michael’s Club was absolutely great. On the first day upon entry they ask you your cabin number and from then on they knew you. That first evening the concierge was able to fix our butler’s lacking and get us into Luminae every night at the time we wanted. They were also able to squeeze us in QSine when we asked later in the week and on the Ship’s Tour. The whole staff here gave outstanding service all around. We came here nightly for pre-dinner drinks and canapés and after the first night they knew your drink preferences. They also had live music on 3 nights during pre-dinner cocktails as well as a couple lectures during the afternoon throughout the week. A great place for some quiet time to chat with the friends we met at the lifeboat drill before dinner. This perk alone is another reason we will book again. Specialty Restaurants: We ate at the Lawn Club Grill on the second night. The weather was bad with gale force winds and a rocking ship. This caused us to have to tuck our napkins in our pants and eat our salads quickly before it all blew out to the lawn but our meal was great. I had one of the best NY strip steaks I have ever had. You can assist with making your “flat bread” if you choose which is more like a pizza as it’s quite large. But it was very good. The whole experience was worth the price. We tried QSine on the fifth night. Again another great meal and experience well worth the price. Our service was great but it would have been nice for her to push us to focus on fewer courses. We ordered 13 courses and by the 10th we were so full I thought I would need a wheel chair to get back to the stateroom. We cancelled the last two courses which we really wanted to try but just couldn’t. Later we were told for a couple that 5 or 6 courses is probably ideal. We thought some of the courses were much bigger than they needed to be. If they were a little smaller you would be able to taste more before getting too full. We also did Sushi on 5 one day for lunch. It was good and not too expensive. If you like sushi it’s worth trying. Would do all of these again but next cruise we also want to try the others. Dining Room: We never ate in the main dining room since we had access to Luminae. Only ate here for dinner and lunch once but wished me made it to lunch more as the menus were great. We were also able to order dishes off the main dining room menu if we saw something we wanted to try which we did a few times. You just had to ask to see that menu. The food and service was outstanding. I didn’t have one bad meal. Did I mention the service was outstanding? Anything we wanted they would have gotten. We never had to wait when arriving. In fact, there was never anyone else coming in at the same time unless we were eating with the couple we met. If I had to complain, I would say their wine selection was pretty poor. I normally drink Italian or French red but they mostly stocked Californian which was ok but a better wine selection would have been nice. And with our great service it was the little things that enhanced the experience. For example, from the first night, they knew who we were, our stateroom, and what beverage package we had. So we never had to take out our cards for drinks or extras. They also remembered your drink preferences and tastes which was amazing as we had a couple different waiters. If I had to compare the food with Princess I’d say it’s a close match. The service goes to Celebrity but it’s also not equal to compare Luminae with the main dining room on Princess as Luminae is a smaller venue with a much better server to guest ratio and less total guests to satisfy from its dedicated galley. Buffet: We never really ate a full meal in the buffet. We only used the buffet a couple times for snacks when coming back from excursions and needing something to tie us over till dinner. For the most part it was all good. The food was warm, we were always able to find a seat pretty quickly, and drink waiters were always close by. We liked how it’s laid out in stations which eliminates lines and makes it easier to get your food. I would suggest just walking around to see what they have before deciding and loading your plate. My husband complained the mid-day options were the same each day but it didn’t bother me. Food Stands: The only other places we tried were the Mast Grill and we got cookies & desserts from the Café on 5. The Mast Grill was ok. The burgers and fries we no different than on Princess except you could get sautéed onions and grilled mushrooms on your burgers. The cookies & desserts at the Café were good and the same as you can get in the buffet. We didn’t try the raw bar, the gelato stand, or the Solarium Café. Food: Over all the food was really outstanding. We generally consider ourselves a cross of being a foodie & basic eaters and love dining out in nice restaurants. We were completely satisfied with all our dining experiences. It was an A++ over all. Entertainment: We typically are not the big production number types so did not attend any of those. We did go to the Liar’s Club game show and it was hilarious. Maarten, the cruise director, and the other players put on a great show. Definitely not for children though. We also enjoyed both bands that were on board and the other live music performances. As compared to Princess, there were more live music options on this cruise. I did miss a good piano bar act where I can sing along to while having cocktails. We did the ships tour on the last sea day and it wasn’t bad. It was well organized and I liked how we all had ear pieces to hear the guide at all times. The one offered on Princess is better as you see more places and it’s not as much as an “assembly line” tour because they only do it once a cruise. On Celebrity it’s more for revenue and held a couple times each sea day. Pools: The weather the first couple days was cloudy and pretty windy so it wasn’t quite pool weather but people tried. On the first sea day we tried to find loungers in the Solarium but because of the weather it was packed beyond capacity. We got a couple seats under cover by the main pool. It rained off and on so it was fun to watch those without cover scatter when brief showers happened. We tried again on Thursday to lay by the pool. After a long search we found a couple loungers. There were definitely chair hogs on this sailing and people putting their stuff out really early in the morning to not return to the afternoon. We even saw families who reserved chairs in the sun and shade so they could move when hot. Those were some extremely rude people. The last sea day I just opted to lounge on my large balcony. Drink service was around but it was hit or miss if they were near when you needed a drink. We found it faster to just go to the bar. The pool deck was really the only area on the ship that felt crowded. Tech: The new higher speed internet was actually pretty good and faster than Princess and other lines I’ve been on. Coverage was a little weak in my aft suite but everywhere else it was good. First time we were able to access our account and order stuff via your TV. That was nice. It would have been nice if you could view the event schedule and your account with your iPhone or iPad via an intranet app. Also on your TV there were free and pay on demand movies. They really all should be free. Over all the ship is not as high techs as I would like but things are definitely getting better industry wide. Ships Staff: The ships staff overall was amazing. Outside of the couple bartenders, our butler, and the gal from Cellar Masters everyone was very friendly and helpful. The dining staff went way beyond to make our dining great. Our steward, the World Bar bartenders, concierges, Michael’s Club staff, and even guest services did an outstanding job. The cruise director, Maarten, was great. We would see him daily out and about and say hi. The guest services manager, Julie, was also awesome and very funny. We would see her around daily and she would recognize us and say hi, even if it was just a wave from across the atrium. Fellow passengers: Our fellow passengers seemed to be a bit more sophisticated, well-traveled, and friendlier on this cruise than past cruises. Not sure if it was the cruise line, time of year, or just luck of the draw. There was hardly any rude behavior noticed except for the chair hogs. It was nice and refreshing to not deal with the “shovie pushy” folks and rude behavior. There was a lot more Europeans on this cruise compared to my past cruises which made it more enjoyable for us. We also had about 250 kids on board because of being Easter/Spring break timeframe. Most were well behaved and mainly out of sight. Only exception was a young girl with her grandparents who insisted on running around, climbing on things, and playing on the floor in Michael’s Club during pre-dinner drinks. On Thurs morning we experienced our first Coast Guard extraction. Early in the morning, before we were up, a helicopter came out and picked up a man who needed medical attention. We did not see or hear this but later on in the morning the helicopter returned to extract his wife to be with him. We saw this one and it was exciting to see in person but our thoughts go out to the man and wish him a speedy recovery. Ports: For our cruise we stopped at San Juan, St Maarten, and St Kitts. Due to the weather we arrived into San Juan about 3 hours or so late. Our excursion was cancelled the evening before as they knew we would be late. Once we arrived it was already dark and was raining so we decided not to get off. According to the staff we talked to, it was common to arrive late here. Celebrity should probably adjust the itinerary for next season. In St Maarten the weather was partly cloudy. We took a taxi over to the French side and walked around a bit. Then went back to the Dutch side and walked down all the shops. We had a nice relaxing time ashore. Departing St Maarten we were invited to the helicopter pad on the front of the ship to watch sail-away. This was a nice view and we met quite a few of the ships officers while having sparkling wine. In St Kitts we originally had nothing planned except to get off and walk around. We walked around a bit and then decided to take an island tour with a local vendor. It was only $20 per person and included a couple beers or rum punches. Nice three hour tour and worth the money. There is not much around the port outside of the port shops so I would recommend some type of tour here. Disembarkation: We did the luggage valet for disembarkation. One of the best services cruise lines have done. For $25 per person you put your bags out the night before and don’t see them again till you get to your home airport. No finding and dragging your luggage around. We hung out in our suite until 8 then casually went down to walk off. No crowds, lines, or pushing. Once in the terminal our wait for customs was about 10 mins. It was early enough that the line was short and moved pretty fast. Once outside I called an Uber and we were at the airport by 0840. This was one of the easiest disembarkations yet. Issues: We really had no issues on this cruise. The minor problem of the toilet not working occasionally the second half of the week was an inconvenience. Our butler could have been better but maybe our expectations were too high for him. And once we got home, I noticed that what was charged to my credit card for my account was $5 more than the final bill we had leaving the ship. Not sure what that additional charge was for but it’s not worth my time to call and complain over $5. Last thoughts: We had an outstanding cruise and would sail with Celebrity and on the Reflection again. It was a very relaxing cruise which was what we needed. I’m still in awe at how great the service was. We have already booked a cruise on the new Edge for 2019. Read Less
Sail Date April 2017
This ship was new and the cruise line was recommended by a friend for the middle age group. I wasn't going to write a review because this was our first cruise, and I didn't feel qualified. But as time passed, this cruise ... Read More
This ship was new and the cruise line was recommended by a friend for the middle age group. I wasn't going to write a review because this was our first cruise, and I didn't feel qualified. But as time passed, this cruise vacation left us with very good memories. The cruise line should get my good review - they deserve it. Everyone should cruise at least once and this ship and cruise line will meet expectations of an enjoyable experience. My husband and I are from a rural area, so peacefulness and not waiting in long lines are the norm. Celebrity delivered promptness in every aspect with managing the volumes. The ship offered several areas to relax with all levels of "noise." The dining experiences were all fine. We both could always find something palatable. We felt the programs were good to excellent in that the different ones related to different audience types. The crew was always positive and helpful. This is their job, yet I was left with lingering feelings of family warmth. They were professional, yet personable. The enrichment seminars were good, also. Many centered on wellness and offered valuable information. One thing here is that we would suggest a few programs for the outdoorsman. The cabin was excellent in every way. All the conveniences. Our room steward excellent. The entire ship impeccably clean. I could go on and on, but will just end by saying, this cruise line and the Reflection Crew did an outstanding job. With the thousands onboard, there will always be criticisms, but all in all, IT WAS GREAT. THANK YOU. Read Less
Sail Date April 2017
Just got back from Reflection yesterday. Had a great time. We live in Naples so it was easy to get to the port. Just a couple hours drive. Boarding was easy and quick as usual. We typically like to cruise out of Ft Lauderdale but this ... Read More
Just got back from Reflection yesterday. Had a great time. We live in Naples so it was easy to get to the port. Just a couple hours drive. Boarding was easy and quick as usual. We typically like to cruise out of Ft Lauderdale but this itinerary had St Marten which we wanted to go to. Wife likes Rays Jewelry store there and that was a major factor. We had an aquaclass cabin on deck 11. Cabin was fine but wish they had some shelves in the closet. No big deal but would be nice. Balcony was fine and room steward was excellent. One of the best we've had. We were on Independence of the Seas in January and were very disappointed with the food on that ship. We actually lost weight on that cruise. It was a pleasure going back to Celebrity. The food and service were top notch. You can definitely tell the difference between the two lines. The staff all make a point to say hello and acknowledge you all over the ship. Not So on Rccl. where they try not to make eye contact. Reflection was in great shape and very clean. Food was excellent. Many choices in the buffet and they were open late which is nice for late night snack. Specialty restaurants were very good as was the service. We ate in the Tuscan Grill, Lawn Club Grill, went to the BBQ there which was excellent. Wine and food and good company. Quisine is a must try. Ask for Nathans section. he is a riot!! We had breakfast and dinner in Blu several times and was excellent everytime. Wife likes the Muselex cart that the prepare tableside for you. Ports, nothing special. We just walked around the port in St Kitts. Weather was windy so we just had a couple drinks and went back to the ship and chilled by the pool. St Marten, Jewelry store and shopped in town and had lunch on the beach. Very nice there. San Juan, weather was windy and we were late to get in to port. Didnt arrive until 6:pm so didn't even get off the boat. Entertainment was ok. Not as good as RCCL but they have everything you need. They had some decent shows and good comedians. Martini bar was jammed every night. I would definitely recommend Reflection. Overall Great experienace. Dont listen to the negative reviews. Just go with an open mind and you will have a great time. Read Less
Sail Date April 2017
This was our third cruise and our second Celebrity cruise (our first was on the Solcsitce) and we couldn't be happier! After comparing Celebrity to another cruiseine (in our case, Norwegian) there is no comparison. Celebrity is 2 ... Read More
This was our third cruise and our second Celebrity cruise (our first was on the Solcsitce) and we couldn't be happier! After comparing Celebrity to another cruiseine (in our case, Norwegian) there is no comparison. Celebrity is 2 for 2! It is all about the quality of service. EVERY staff member on the ship truly cares about your experience and delivers high quality, friendly, and fun service. The food in the main dining room was excellent, and the service was incredible (shout out to Denville, Albert, and Oleg!!). The food in the buffet was ok (better than you would expect for a buffet, but obviously still a buffet), but lacked variety (we only ate in the buffet for lunch and dinner). Wine Cellars is a must if you enjoy wine (even if you don't know much about wine like us), and Stephania will make your cruise memorable by sharing her wealth of knowledge (we hope to find out what ship she is on when we book our next cruise)! The wine tastings are a must too. Entertainment was hit or miss. Some shows were great, others just ok (I would recommend seeing them all). The best part is that you get a different show every night, so there is always something to see pre or post dinner. Finally, the Casino bar is a must. Milan, Roger, and Sasha are by far the best bartending trio I ever encountered. They made the trip fun and memorable. Another great cruise by Celebrity! Read Less
Sail Date April 2017
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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