A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the ... Read More
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the TRUSTEE map Celebrity gave us.
With a small money inherited from her recent father's death, my wife bought a diamond ring in a jewellery store called Silver of the seas. Back in our hometown, we went to a local store to get it evaluated; it turned out it was a fake diamond (and fake gold), even if the store gave us a certificate of appraisal that I signed, considering that the store was recommended by Celebrity.
We tried to contact the seller who would not return our calls. We reached to Celebrity to get help as this shop was on the map (and the logo Celebrity cruise was on the door of the store), but they were not able to help. The reason: yes, the adress was the right one, but the name on the invoice was not the one they had in file. So the shopping guaranty will not apply. The store just changed the name at the top of the check....
We tried to reach the credit card company I paid with, but they can't help: it's a fraud but not on the card, on merchandise. So they are not responsible for that.
We tried to get back to Celebrity a few times (and to the store) but no luck. The only chance we have now, is to hire a lawyer, but because we are in Canada and the store in Mexico, the cost would be too high.
So 1- never trust Celebrity with the guaranty. They will not help...
2- don't shop at that store. Rings are looking great, prices are ok, but they are fake.
I will continue trying to reach Celebrity cruise, but hopefully, this review will prevent other people to trust their guaranty of shopping!
As for the boat itself, we were in a bad weather week so the trip was not as fun as previous cruises. Activies and shows on the boat are OK, but less entertaining than Carnival for example, even if the technical quality of the shows is better.
Dining is ok, but the choices of menu is not at all sophisticated in the dining room. You need to go into restaurant for more choices... and more money.
And small detail, if you go to the casino, you can't play with your room card. You need to bring real money.
Over all, Celebrity was a deception for us. We heard a lot of good things, and were expecting a little more but we found it was a little less than Carnival (except for the age average that was really higher).
And never, never trust the «shop ashore» garanty with Celebrity. Internet is filled with horror stories like ours where they did not help the customer.
This was our last Celebrity Cruise. Read Less