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1 Celebrity Reflection Caribbean - All Cruise Reviews

We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage ... Read More
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage of the early boarding offered to Concierge guest and to also attend the Concierge only special luncheon. To our surprise, the early boarding was being offered to EVERY guest, the lines were not truly expedited as stated The special luncheon was not only a limited offer of fish or lamb but was also being offered to other guest as well. We quickly decided that the buffet would have better offerings and excused ourselves in search of something to eat since we had passed on our hotel breakfast expecting a better culinary experience at the luncheon. As you can imagine, the buffet was slammed and seating very limited so we had to roam around stalking people for a seat for a good chunk of time and then go individually or risk losing our table since people were standing everywhere just waiting to find one. We decided to shake it off and just enjoy the other perks the Concierge class had to offer us. Since Concierge staterooms come with fresh fruit and wine upon arrival we headed there to relax and enjoy them on our balcony. Sadly we opened our door to find that none of the items advertised were present and our mini bar was full of old items from the previous guest but no drinks. It was TOTALLY lacking any WOW factor at all! Nothing special as promised. It was then that we both just looked at each other and asked,"why did we pay extra for this class again?" Well, we still had the benefit of the upgraded room service menu and that was also an important thing to us since we had planned on sleeping in and eating on our balcony each day. Problem was that they had neglected to bring us menu cards as well as all of the other promised amenities! The room attendant did come after our phone call to drop off door cards and three old bruised shriveling apples but nothing else, not even a pen to fill the cards out with! This was the beginning of what would continue to be a hugely disappointing cruise with horrible service, cold and late room service orders. Infact,on the first day we received our order, it came with only a pot of hot water. No cups, no tea bags, nothing, just a pot of hot water, ice cold bacon and ham, dry croissants and two or three tiny slices of fruit! Luke warm, bland buffet food and generally poor service and attitude would be the standard for the rest of our days on board. Even after talking with guest services, nothing seemed to improve. Our room was not made up two days out of 7 nights not including our arrival mishap! Totally substandard service and no one on staff seemed to care. I wish I could believe it was just our opinion but as the week went on it would be a growing topic in the bars, elevators and other common areas and it became impossible to ignore as someone was always upset and discussing it! All in all there was very little that we felt lived up to a cruise of this cost or the reputation of this cruise line and we wished that we had just stayed home and saved our time off for a better choice. Read Less
Sail Date November 2016
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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