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16 Celebrity Reflection Europe - British Isles & Western Cruise Reviews

This was our eighth cruise overall and third with X. We chose this mainly for the itinerary. Embarkation, disembarkation and ship transfers were very smooth and well executed. We were on Silhouette a couple of years ago and loved ... Read More
This was our eighth cruise overall and third with X. We chose this mainly for the itinerary. Embarkation, disembarkation and ship transfers were very smooth and well executed. We were on Silhouette a couple of years ago and loved The Hideaway so this time we booked on the forward slant, starboard deck 7. It was roomy for just the two of us with a very comfortable mattress and plenty of storage. We love the overhead storage and brought six bins to use with it. On mornings when we didn't go to the MDR for breakfast I trotted down to Cafe al Bacio for danish then coffee only ten steps from the cabin. Our cabin had an oversized balcony with a chaise, two chairs and a table. Of course, we used it more on the southern leg but still found it relaxing up north. The cabin bathrooms are always a topic of discussion on these reviews. Overall, ours was fine - good water pressure and temperature and a bit larger than most we've had. There were two glaring downsides, however. First, describing the towels as rough is an understatement - more like sandpaper. Second, the shampoo was more like water and you needed an entire bottle to get any kind of lather. Next cruise we'll take our own. Our cabin steward, Nichola, was friendly, efficient and responsive to our needs which we expect on X. We took most of our meals in the MDR. No specialties this trip. Our head waiter Stanley, assistant Devon and sommelier Singh were all efficient and professional. Recommendations were usually spot on. Appetizers still tend to be "tiny food" so we always ordered shrimp cocktail or french onion soup as a backup. Some entrees were dry or lacked seasoning. Breakfasts were plentiful but of inconsistent quality. Basically, the MDR was no better than average. Room service, however, was pretty good. We had one each breakfast, lunch and dinner. Portions were good. Bacon was crisp. DW's filet mignon was the best dinner of the cruise. We ate one lunch at the Mast Grill. I thought they grilled your burger when you ordered it. This time they had a pile in a tin and were little better than McDonald's. We booked our excursions through the ship except for Bilbao day 1, Gibraltar and Cartagena when we walked off and wandered. Bilbao day 1 ended in a washout as we got drenched only a few hundred yards from the ship. We enjoyed all the ports and excursions though some were rough walking. As we get older we might want something more sedate. X should be commended for the change they've made to the excursion process. Instead of having people get their tickets at the top of the theater steps, one person from each group went to the stage for them. Of course, calls from the CD to keep certain areas clear for traffic went unheeded until he actually started shaming people. Read Less
Sail Date September 2019
Our 4th Celebrity Cruise (Eclipse, Equinox, Azmara Quest) and now Reflection. What a great ship ! We stayed one night in Amsterdam prior to the cruise and spent one full day and most of the embarkation day touring Amsterdam. We always ... Read More
Our 4th Celebrity Cruise (Eclipse, Equinox, Azmara Quest) and now Reflection. What a great ship ! We stayed one night in Amsterdam prior to the cruise and spent one full day and most of the embarkation day touring Amsterdam. We always check in later in the day prior to sailing and had zero line up. Our Sunset Cabin was excellent, great perspective from the AFT portion of the ship but likely too far of a walk to the elevators for older people. Cabin was very clean and well appointed. We always do carry on, and use the laundry services. MDR was quite good, staff were attentive. Premium Drink Package is worth it if you like to drink and enjoy a nice variety. New Cruise Director (Dan France) was decent coming from Equinox, and we still miss former Cruise Director Richard Spacey now a popular Gym Owner in UK - LOL. Entertainment Shows were decent, comedian was great. Excursions are very expensive and quality was so-so. We booked private tours through the Cruise Critic Roll Call Group who were excellent with over 100 members -- we used Spain Day Tours for one and Barcelona Day tours on another - both vendors are wonderful. Dinner in Murano is exceptional and well worth it. A few suggestions: if taking a transatlantic cruise or multi sea days, TV in the evening is limited with pay per view now $15. So Stream if using paid internet. Pools were great, people were from all over, mostly American, Canada, UK, with representation from China growing each year. Easy to walk off the ship on disembarkation day with Carry-on too. Nice people, great food --staff are very customer focused which makes Celebrity stand above the others. Read Less
Sail Date September 2019
This was our fourth cruise on Celebrity, first on Reflection. Neither my wife nor I had been to Scotland or Ireland so we booked this British Isles cruise, sailing out of and ending in Amsterdam. We did a 5 day precruise stay in the ... Read More
This was our fourth cruise on Celebrity, first on Reflection. Neither my wife nor I had been to Scotland or Ireland so we booked this British Isles cruise, sailing out of and ending in Amsterdam. We did a 5 day precruise stay in the Netherlands on our own. We arrived at Schiphol Airport on Aug 8th. Stayed in Delft 1 night, Bergen 2 nights, and Amsterdam 2 nights. Got a rental car at Schiphol Airport and drove straight to Delft. When we got to Amsterdam we checked into the hotel (Apollofirst Boutique, nice place) and then returned the rental car to a location near Vondelpark. On the morning of the 13th we took an Uber from the hotel to the Passenger Terminal Amsterdam. I have to comment on our experience at the PTA with Celebrity. Sorry to say, but it was very poor. We booked a Sky Suite. We had completed the online boarding forms before we left home and had the boarding passes on our phones. We did not have much of a wait to talk to a check-in agent, but when he got our names he started to ask us questions that we already had answered in the online boarding forms. He had to call somebody to have our SeaPass cards made and we stood there for about three more minutes doing nothing until the cards arrived. Nobody asked to scan the boarding passes on our phones. And the SeaPass cards that this guy had made for us indicated that we had no perks at all. We discovered this about 20 minutes after we boarded the ship, we went to Luminae for lunch and the waiter pointed this out to us when he asked to see our SeaPass cards. It was very unsettling. We went straight from lunch to Michael's club where they immediately printed us correct SeaPass cards. But to summarize, Celebrity's boarding process in Amsterdam is a VERY poorly run operation. I'm not going to use Amsterdam as a departure port any more. Now to the cruise itself. I'll be brief, but see below on the cabin review. The ship and cabin (1688, Sky Suite starboard aft corner Deck 11) were clean and well maintained. Entertainment in the Reflection Theater every night was good. We didn't do any of the other activities that the ship had going on. We did supper mostly in the Luminae restaurant. Food there was mostly good, sometimes a little foofy or too spicy for me. Service in the Luminae was slower than what I remembered from the Luminae on other ships. And they forgot to bring the drinks that I ordered a couple of times. I got the impression they must be understaffed. On the bright side, I let the Luminae hosts know that one of the cruise nights was my wife's birthday, and they bent over backwards to put us at the table she wanted and bring out a birthday cake and sing Happy Birthday that night. We did the ship's shore excursions in every port. The highlight was the Giant's Causeway tour out of Belfast. The lowlight was the Conwy Castle and Wales tour out of Liverpool. Conwy Castle and Conwy Town were fine in the morning, but the tour bus spent all afternoon just driving through Wales and that got pretty boring. We were disappointed in one aspect of our cabin, see the review below. My impression of Celebrity as an organization changed for the worse due to the cabin experience and the check-in experience. They don't tell you some things you really need to know about the some of the suite cabins, and I think it's intentional. Being a British Isles cruise, the weather for about 9 of the 12 days was overcast and drizzly. We were fortunate to have 2 or 3 days of sunny to partly cloudy skies, and an hour or two where there were little patches of blue sky sometimes on the overcast days. This kind of weather is something you have to adjust your expectations for and bring proper clothing and rain gear - especially if you carry a DSLR camera around with you like I do. To summarize - it was a great trip, we went to great ports and saw some very impressive sights, and I'm glad we did it. But there were a couple of glitches on Celebrity's part that were not insignificant. Read Less
Sail Date August 2019
We had read so many great reviews of Celebrity so we decided to try them after cruising on three other lines. We were "upgraded" to concierge two days before our cruise. So now our luggage tags were wrong and we had to find a ... Read More
We had read so many great reviews of Celebrity so we decided to try them after cruising on three other lines. We were "upgraded" to concierge two days before our cruise. So now our luggage tags were wrong and we had to find a business center to print them when we got to Amsterdam. Concierge is promised priority delivery but our bags arrived much later than anyone else's on our floor. The concierge embarkation area was the same plastic chairs and the only refreshment was a water jug that was empty. Hardly "special" When we arrived in the room, we had documents for another family, all in Spanish, and only two of our excursion tickets. Had to stand in long line at guest.services who didn't seem to understand when I explained the tickets were missing. We never got our invite to the Connections party despite talking to GS and Concierge. Who knows what else we missed. Our stateroom host had another family's name on his list. He was great after we explained to him we were not the Spanish speakers he was expecting. We later spoke to the cruise director and he also had another family listed for our room. Both the cruise director and Concierge said they would address the issue but we still had calls in Spanish coming from staff throughout the week and our daughter didn't get any kids club information either. The coup de grace was when our daughter's charging privileges were disabled and we went to GS for help. The rep pulled up the account and said "everything is fine". We said the charge was just denied upstairs and the rep said she "updated our account" without touching her computer again. When we said she didn't do anything, she said "I can't help you" and stormed away. Another rep came over, consulted with another staff member, updated the charging and ran a test charge. Why the first person refused to help is unknown. But other than Guest Services, the rest of the staff was fantastic. Our serving team was quick and efficient and got our orders right, even having drinks on the table each night before we arrived. The bar staff is incredible. Very fast and friendly, particularly Imade and Budi at the Martini Bar and the staff at the pool bar. The non-Celebrity entertainers skewed old with a lot of swing music. The Celebrity dancers, singers and aeralists were very good and sang a lot of modern music to make up for all the swing. The cruise entertainment staff worked hard to have fun activities but the layout of the ship caused issues with dance parties as the Grand Foyer was not big enough for all of the people who wanted to dance. One other thing to note is events listed in the app and printed dailies are moved or times are changed and the app is not updated. Menus in app were also different sometimes from the actual restaurant menu., Read Less
Sail Date August 2019
Second time on Reflection and third time on Celebrity. Been on over 20 RCCL cruises and am a Diamond Plus Member. The ship is fine, clean and very nice staff. We had all 4 perks and used them all. WiFi worked well. Premium drink ... Read More
Second time on Reflection and third time on Celebrity. Been on over 20 RCCL cruises and am a Diamond Plus Member. The ship is fine, clean and very nice staff. We had all 4 perks and used them all. WiFi worked well. Premium drink package was great. Balcony cabin typical of a cruise ship in size and bathroom. Cabin Stewart was just decent. Main dining room was the biggest disappointment as there was nothing special in the dining room in regards to the food, presentation and desserts. Weak menus had us eating 6 times out of the dining room out of 12 nights. The wait staff was excellent but the food was unimpressive and the menu might was well been RCCL’s. Lawn club, Murano and the Porch scored high marks from our group. The many and presentation is what you used to see in the main dining room. Now you have to pay for it and up to $55 per person! Want a choice steak add another $15! Porch best deal on ship at $30 pp and comes with a seafood tower and great desserts. We were the only only ones dining there on the night we went. Next time we book a specialty dining package since the main dining room is mediocre. Aqua spa food is nice in the am. The buffet is better here than RCCL by far but dealing with the people in line and their unsanitary ways is frightening. One passenger decided she did not like her French fries and threw them back in the French fry container in the buffet!! The Solarium which is a haven after touring all day was open to small children from 5-7 pm everyday. You can only imagine the noise they make with a closed glass roof. The rule is you have to be 16+ years old to be in the one adult area on the ship. Not this ship! They said because of the cool weather they wanted to allow children in the Solarium. I like kids and all but when trying to relax I do not want to hear them screaming. Bar staff was great and the Coffee Bar staff was the best on the ship and my favorite place to go. Fitness center was fitted well with machines and weights. Not real busy as many people are more than working out. Spa was decent. $150 for a 50 minute massage. They did have in port specials. Cruise director was great but the entertainment was lacking overall in the theater. Live music in the Central area was better. Casino was ok but not busy and not a lot of energy. We went to 9 ports with one overnight in 12 days so very busy cruise. Easy on and easy off at the ports and disembarkation was very quick. Elite members receive very few benefits when you already have all 4 perks. The free laundry bag was the best of the benefits. Read Less
Sail Date July 2019
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned ... Read More
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned the same table in the dining room, the Customer Service line was regularly 40 minutes for days, the Customer Service staff gave us incorrect information, the final bill was illegible, our room key was inoperable. All avoidable issues. When these concerns were raised to the Cruise Director, his response was "go have a drink and forget about it". Wow. The ship is beautiful. Our cabin was exactly as we would have expected it. Most of the on-board entertainment was good. Celebrity has made changes that reduce the value of drink packages. The prices on the packages have gone up while the price of the drinks has also gone up. Now, Baileys is priced as a "Premium" drink, which means that it cannot be purchased with the Classic Drink Package any more. We no longer see Celebrity as offering a premium experience due to their recent changes. Read Less
Sail Date July 2019
Have always tried to stay on the small side for cruises, but this itinerary attracted us, so we gave it a try. Having experienced embarkation disasters before we were expecting the worst. Wow!! Walked right in and were directed to a line ... Read More
Have always tried to stay on the small side for cruises, but this itinerary attracted us, so we gave it a try. Having experienced embarkation disasters before we were expecting the worst. Wow!! Walked right in and were directed to a line with no one in it. Walked right to the waiting area and barely got sat down when we were called for the bus to take us to the ship. Right on board. Ordered a drink and prepared to sit awhile. Did not even finish it when it was announced, early, that our room was ready. Bags were in the room. Rocky, our room steward met us and walked us through his spiel. He was great the whole time. Smiling and happy. What can I do for you. Room was a standard balcony. Typical cruise ship room. No problems the entire voyage. I am a big guy (6'1" 260) and the shower was just fine. Wandered up to the Oasis Café for lunch. The variety of food was excellent. Drink folks were around a lot, but not pushy. The food was so good in the Oasis, that we only went to the main dining room one night. A great selection and they would cook chicken, steak, fish, or burgers very quickly. Always a carving station. Loved the gyro meat when it was on. Dinner had most of what was available in the main dining room. Our main dining room experience was good, I just hate dressing up and waiting for the courses. Casino was good. Did not lose money. Can't say that I made a bunch, but I didn't lose. Getting on and off the ship was not a huge problem. There was usually a line, but no big deal. Only used 2 of Celebrity's excursions and only because we had On Board Credit (OBC). Trip to Cork and Jameson was very good and worth the money, but the trip to Honfleur was a serious rip. Just a bus tour with a confused young man in charge of the bus. We used About Dublin Taxi Tours in Dublin and a private tour in Bruges. Those and others were booked with folks on the Cruise Critic thread for our cruise. This was our second Celebrity cruise and I am impressed that they are not pushy about selling you their overpriced art, jewelry, etc. I like the lack of sales announcements, but at the same time we could not hear any announcements because if the TV was not set to the right channel you never got them w/out opening your door. How's that for the biggest complaint....couldn't hear the announcements?? The one early in the morning told you that we were docked and you could get off. Elevators had signs that told you what deck to go to. Hints/Tips... Had to track down the good beer. The Master Cellar wine bar is where they hide the good stuff (Duvel, Leffe, La Fin du Monde). Sunset Bar at the back of the Oasis Café was a great place to watch the world go by. Rarely crowded and if it got cool they brought out the blankets. If Kennedy is working, you will have some great laughs. Brought too many clothes. Entertainment was OK. Best stuff was the folks they brought on for one night. Not a big song and dance guy, so the productions did not thrill me. Never got my chance to call the ship a "boat" in front of a ship's officer. The look that you get is priceless. A great trip. Read Less
Sail Date June 2019
We chose this cruise because of the itinerary and because friends had recommended the Aqua Class cabins and dining room. Positives: Comfortable cabin, very well maintained by our excellent steward, Leslie. Ports ... Read More
We chose this cruise because of the itinerary and because friends had recommended the Aqua Class cabins and dining room. Positives: Comfortable cabin, very well maintained by our excellent steward, Leslie. Ports were all very good and the ship schedule also. Aqua class dining room a pleasure with excellent service and generally good cuisine. If your entrée was unsatisfactory, you could request something else, and it was delivered promptly. Some dishes were too salty. We enjoyed the first night's Irish dance and music performance very much. Lido café food was varied and delicious, with superb Asian and Indian dishes. Negatives: The muster drill was ridiculous with a cartoonish film which made light of what should be a serious subject. With the exception of the first night's entertainment, we skipped the rest, which did not interest us (also the music was far too LOUD). Excursions were expensive and some were excellent, but some poor. Drink prices and wine costs very expensive. Same for Wi-Fi. No free shuttles to ports. Library poor with no daily newspapers and very few books. We attended one lecture on Paris architecture and wish there had been more comparable educational offerings. No self serve laundry. Laundry charges exorbitant. Celebrity fares seem attractive, but they do not offer many inclusions. Everything costs extra! Would we cruise with Celebrity again? Probably not unless the itinerary was very attractive and the price right. Read Less
Sail Date June 2019
The itinerary was excellent. Love that cruise ships going out of Dublin. The required need to use shuttle buses from makeshift passenger terminal was awkward. Much better at disembarktion. The staff friendly and very helpful. Food and ... Read More
The itinerary was excellent. Love that cruise ships going out of Dublin. The required need to use shuttle buses from makeshift passenger terminal was awkward. Much better at disembarktion. The staff friendly and very helpful. Food and overall service excellent. Staff did great job having cabins ready when guests boarded. Embarking and Disembarking was very smooth most of the time. Enjoyed Celebrity organized tours. The Destination Concierge was exceptional. Future Cruise staff very attentive and well informed. Felt the overall decor was a big miss. Art work, mostly dull or black and white very weird subject matter or abstract. Many chairs in public areas too low . Had a balcony room with 2 sharing...very small and sad inadequate storage. Had to keep climbing onto bed to access the over the bed storage bins. Inconvenient and dangerous. The Captain made appearances at events but otherwise was not very visible. The senior staff was out and about but were not particularly approachable. Read Less
Sail Date May 2019
We chose this cruise for the destination. It was my second cruise (my 1st was with Celebrity in 2017 to Alaska) and my husband's first cruise. We were in a suite. Embarkation from the Port of Dublin was a nightmare and took just ... Read More
We chose this cruise for the destination. It was my second cruise (my 1st was with Celebrity in 2017 to Alaska) and my husband's first cruise. We were in a suite. Embarkation from the Port of Dublin was a nightmare and took just shy of two hours. Our cabin was 2210 located aft on deck 12. We liked the layout of the cabin (sofa near balcony). The bathroom was spacious and had lots of storage. The cabin itself had sufficient storage as well. All was in good condition except the sofa was a little threadbare. We could hear a little scraping of chairs from the Sunset Bar above, but mostly in the morning. It was not enough to bother us. Our cabin steward kept our cabin clean and stocked. Our butler was eager and pleasant but was not as present as he should have been. He failed to continuously stock breakfast room service order forms and we had to ask for them. He failed to ask us if we intended to attend the performances, but we showed up anyway to be seated in the reserved seating area. We had to remind him several times for the blankets that we had requested to use on our balcony. He did clear the refrigerator and keep it stocked with water as we had requested. We ate breakfast in our room and were pleased with the quality of the food and timeliness of delivery. The food was warm, but not hot. The coffee was hot. We at most of the rest of our meals in Luminae. The service was exceptional. The food was very good. We did note, though, that the cooked fish dishes were what we considered over-cooked. We ate at the Porch once for lunch and found it very good. We also at Sushi on 5 for lunch and found it very good. The ramen was warm but not hot, but everything else was very good. We had lunch at the Ocean View Café once and found the service very good and the food good as well. We arrived right as lunch service opened and had no trouble finding a table. We were approached by wait staff several times asking if we had a drink order and tables were cleared quickly. We tried a number of the lounges. We enjoyed Michael's lounge for suite guests. Staff were very friendly and professional. They remembered us and our usual drink orders. We enjoyed the several times that entertainment was provided there. Our usual lounge, besides Michaels, was the Ensemble Lounge. We enjoyed the live music there. It could have used another waiter. The bar staff and wait staff were very busy and the wait to put in a drink order was a bit long. We particularly enjoyed the performer Charlotte who played acoustic guitar and sang. We saw the guest performers but not the Celebrity shows. We enjoyed the guest performers in the theater. We enjoyed the silent disco twice. The dance floor was packed both times. We also enjoyed the Beatles review and again the dance floor was packed. We did a Ridele wine tasting that focused on the most appropriate type of glass for a wine. The wines served were very good, the presenter was well informed and a good speaker. We 3 excursions through Celebrity: behind the scenes tour; kayaking; and a tour of a goat farm and dairy. 2 were great and 1 was not. The kayaking was not good because Celebrity had booked too many participants (29). For the operator to get all the participants in 2-man kayaks with the splash guards in place and the rudders set took nearly an hour. That left a little more than an hour of guided tour in the water. Also, it was difficult to keep everyone close enough to hear the tour guide. We did a smaller excursion boat up on fjord on our own and it was great. We did some hiking and some self-guided walks around towns on our own. All very easily. We flew into Dublin 4 days early, rented a car and drove out to the West Coast and along the Wild Atlantic Way. We did a tour of a fish smokehouse and a tour of an oyster farm. We enjoyed a self-guided walk of Galway. We found the Hop on Hop Off bus in Dublin to be a good way to see the city with limited time. We enjoyed all the ports, including Alesund and Bergen. We also enjoyed Belfast. We did Belfast on our own and went to the Titanic Museum and St. George's Market. Read Less
Sail Date May 2019
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the ... Read More
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the worst experience. No wash stations at the buffet. Many waiters pimping booze, but not cleaning tables. No beverage service at the tables, the centralized beverage station is a disease cluster with people coughing over it. No visible crew wiping down of common contagion points - elevators, handrails, etc for the entire cruise. The Celebrity Reflection is not a clean ship. We both got norovirus - medical support was good. Two days of quarantine, but stomachs have not fully recovered. Substandard entertainment. Princess far better. Theater not handicapped friendly. Dining room tables packed like sardines. Only good cooking in the specialty restaurant - which they constantly hawked to get you to sign up for. Poor quality of room service food. Never Celebrity. Never again. Read Less
Sail Date May 2019
This itinerary to British Isles and Iceland was on sale so in general we felt a great value for money. Some said there was a downgrade of quality & service but we didn't see that at all. The ship was in good shape, well kept and ... Read More
This itinerary to British Isles and Iceland was on sale so in general we felt a great value for money. Some said there was a downgrade of quality & service but we didn't see that at all. The ship was in good shape, well kept and clean. Service was as usual very good. Embarkation at Dublin was longer than expected. Check in tent was far away from the dock. Most people (except suite guests) needed to wait at least 30-45 mins to board a shuttle that took you to the ship. No excuse, Celebrity could have arranged MORE buses. Food at MDR was OK. Murano was still awesome. Le Petit chef was fun but tasted bad - steak was so tough, not really edible. Buffet was better than expected with paella, shrimp risotto, and fish & chips etc. We were really disappointed with entertainment though as there was no lectures on this cruise - sea days were boring. And because of weather we didn't spend alot of time on deck. Trivias and games were mostly small scaled and only lasted 15-30 mins. I'm not sure about others, many people might enjoy the shows but I found them extremely out-dated and corny. We didn't join any ship's excursions as some of their prices were outrageous. a 5-6 hour tour to Game of Thrones castle cost $399! Some said the bad itinerary was the reason it needed to discount to fill up the rooms. Overall very rushed as the ship departed at 4-5pm most of the ports. Clearly this cruise was not for someone who wished to thoroughly visit a place. Itinerary / embarkation / entertainment needed improvement but still an enjoyable cruise. At this price I would not hesitate to go again. Read Less
Sail Date May 2019
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last ... Read More
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last night was an Irish band and dancers presented at the theatre. Of all my cruises, the main dining room was the worst I’ve experienced. Main courses were plainly presented, over cooked, nothing special. My own meals are tastier at home. Most of the desserts were pretty but made with fluffy frosting in different flavors. No flourless chocolate cake my favorite. I will say the gelato was very good. The food in the Ocean View was much better than the Opus dining room. When we asked about getting a taxi to get off of the ship the last day guest relations was untruthful telling us we had to have a reservation because no taxies would be available.Also that we must meet in reflection Theatre before getting off the ship but when we got up that morning people were getting off of the ship at 5 AM and taxies were available. This is my first and last experience with Celebrity cruise line. Read Less
Sail Date May 2019
Having been on the inaugural cruise of 'Silhouette' last year out of Hamburg, we were expecting great things from a 14 night Eastern Meditterranean cruise on 'Reflection', beginning in beautiful Venice, with a really ... Read More
Having been on the inaugural cruise of 'Silhouette' last year out of Hamburg, we were expecting great things from a 14 night Eastern Meditterranean cruise on 'Reflection', beginning in beautiful Venice, with a really good itinerary, and ending in Barcelona. We had a good Celebrity Reflection organised boat excursion around the Venice lagoon and islands with a very good commentary, on our first full day, before setting off towards Dubrovnik. We took the bus into the old town and had a lovely walk around this jewel of a city, before leaving that night heading towards Rhodes. The weather was not too kind to us and we were buffeted by continual very strong winds and rain, and at around 7.00pm there was a very loud bang and 'graunching' noise, on the starboard side of the ship, followed by the ship shuddering. We immediately looked out over our balcony at the aft of the ship and saw that instead of leaving two white wakes behind the ship, we were down to one, and checking on the navigation channel on our TV screens, our speed had reduced hugely! Bearing in mind that we heard this from Deck 11 on the ship, then it was fairly clear that something major had happened to the starboard engine pod or propellor. We expected some kind of an explanation during the evening, but explanation came there none!! That evening, we were treating ourselves to dinner at the Tuscan Grill, and during our meal we became aware that the remaining engine pod went silent too, (not accompanied by a bang this time!), but it was only for about 20 mins., and then the engine noise and vibration began again. It was not until the next morning that the Captain deigned to tell us that there had been a technical problem with a switch and that because our speed was reduced, we would NOT be visiting Rhodes--a huge disappointment. And this was our disappointment---the fact that the Captain was not honest about what the problem had been and what was going to be needed to cure it----for our whole cruise! We finally arrived in Barcelona, still being pushed in the main by the port propulsion system, and although we had not felt that the ship was in any danger at any time, I would NOT have wanted to continue across the Atlantic without a properly working ship.Fully operational ship. Why, oh why, we're our requests for information ignored. Why was the Captain 'economical with the truth' . His attitude merely encouraged the hundreds of different stories that we're circulating around the bars and dining rooms. I was amazed at how much dissatisfaction there was amongst so many people. Dissatisfaction with the motion and vibration of the ship,(certainly noticeable at the aft of the ship---we had practically the same stateroom on Silhouette, and experienced NONE of the vibration that we had to put up with for nearly all of this trip---despite crossing the Bay of Biscay!); dissatisfaction with the 'cruise director' Nick Weir, his attitude really annoyed many Americans , and we found his constant insistence that we 'showed our appreciation' more than a little irritating; dissatisfaction with on board shore excursions---they cancelled one of ours-----again! Good things: Reflection is a lovely ship(or will be when she is sorted). The staff in the bars, cafe al Bacio, waiting staff and sommeliers were all superb. Stateroom care not quite as good as Silhouette, which was a shame, but the mattress was less comfortable than on Silhouette, so did not sleep well. Food excellent,especially Murano.Shows often very good, as were some of the lectures. Used the gym 3times---very good. Had a wonderful manicure in the Beauty Salon, by a very proficient girl. Really bad things:Guest Relations!!!! They would listen, note down, and then ignore!!! Shore Excursions: too quick to cancel! Have not yet received any account of how our Premium Package was spent, despite being promised! All in all, we will think hard about whether to take another Celebrity Cruise as we don't want to be further disappointed. Read Less
Sail Date November 2012
After our first Celebrity cruise in 2011 on the Equinox, we quickly became Celebrity converts. While we still love to try different lines and ships, Celebrity is the first company we look to when booking. The Solstice Class ships are an ... Read More
After our first Celebrity cruise in 2011 on the Equinox, we quickly became Celebrity converts. While we still love to try different lines and ships, Celebrity is the first company we look to when booking. The Solstice Class ships are an incredible blend of hip, modern styling and sophisticated, classic cruising. And Celebrity has continued that trend with their newest edition, the Celebrity Reflection. As soon as this inaugural cruise was available for booking, we knew we had to do it. Boarding in Amsterdam was seamless and within a few minutes, we found ourselves heading up to our Aqua Class room. We toured the ship, but were already familiar with the layout of this class of ship. It is very similar to the others, but with a little tweak here and there and some extra panache. There is some interesting art scattered around the ship, such as the live-action painting in the hallway outside of Blu. There wasn't much fanfare, considering that this was an inaugural voyage. We were a little disappointed that we didn't receive a certificate or something to indicate that we made this voyage. Upon departure from a rainy Amsterdam, there were hundreds of white and blue balloons released from the pier, which was nice. DINING: The main addition on this ship that we were intrigued by was the Lawn Club Grill. We opted to eat there the first night. It is a fun concept, that is interactive and lets you grill the food you choose. We didn't grill, but still enjoyed watching others. The servers were fun and friendly, but my chicken was almost raw inside. Don't know if we had a bad cook, or if this was indicative of some inaugural jitters. Thankfully, our further dining pursuits were much more fulfilling. Blu, reserved for Aqua Class guests, was fabulous as always. Andrea, the Maitre'D, deserves a raise for the genuine care and enthusiasm she gave. She remembered the names of all of her guests and was just amazing. We had great dinners there most nights. We also really enjoyed Qsine - again great food and fabulous servers, but it is meant for larger parties - we are just two and walked away ill. But that doesn't ever stop us for visiting Qsine on all our cruises! Tuscan Grill was good, with a great team working in there. Tuscan Grill is not my favorite on any Celebrity Ship, but it's always a solid selection of Italian favorites. We often ate in the Oceanview Cafe, which we felt was great for a buffet. We always found well-cooked, tasty options for breakfast and lunch. We are picky and always enjoyed this dining option. SERVICE: Celebrity employed a strong team on this cruise, with smiles, warm hospitality and genuine conversation - both from the front line employees and officers. We really enjoyed visiting each venue on the ship and interacting with the staff. We did experience one low point with the bartender at Molecular Bar. We don't have the drink package as we aren't big drinkers. However, the friends we were traveling with did have the drink package. One night, one of our friends ordered a cocktail from this bartender and didn't enjoy it. He said to me that it tasted funny and offered me a sip. I sipped it to verify that it wasn't that good. The bartender cut my friend off from ordering another drink at that point, saying that he broke the company's rule about buying a drink for someone who didn't have the drink package. We explained that I wasn't drinking the drink - just took one sip. He didn't care and reported my friend to the F&B Manager. I was shocked. This was outrageous behavior. It put a damper on what otherwise was a great cruise. SHIP: The ship is stunning! It is modern and fun and spacious and fabulous! Large, but not so large you feel like you are at a mall. There are very few crowds on this ship. The only time we experienced crowds was embarking the ship at each port. With a ship this size, they really should offer two entry points. One is not enough, as we often stood in long lines outside in the rain to board. Our favorite spot on this ship, as on the other Solstice Class ships, is the Solarium. We read, nap and just relax, watching the moodlit colors on the waterfall wall change. The layout of the ship is smart, with entertainment venues and dining venues generally clustered together. Our Aqua Class room was well-furnished and appointed, but with the lack of storage space we have come to expect on these ships. And best of all, we love Celebrity's smoke-free ships (especially after a recent cruise on Crystal which was smoke-filled). We had an amazing time on this inaugural cruise and can't wait for our next Celebrity adventure. Read Less
Sail Date October 2012
For over 10 years we have carried umbrellas without ever having to use them. The Reflection Inaugural Cruise was a 12 day package with two nights in Amsterdam and two nights in Barcelona. This was our 17th cruise and it had a wonderful ... Read More
For over 10 years we have carried umbrellas without ever having to use them. The Reflection Inaugural Cruise was a 12 day package with two nights in Amsterdam and two nights in Barcelona. This was our 17th cruise and it had a wonderful itinerary. Unfortunately it rained for 12 of the 14 days ! The Celebrity Reflection is a delightful ship. Boarding in Amsterdam left a lot to be desired. We boarded the Oasis of of the Sea with it's 5,000 passengers within 5 minutes. This time, after waiting in long lines to register, we waited to board the ship until our group number 11 was called. It took over an hour to board the ship. Cabin was typical. Beds we great and the towels were new. Tried to use the veranda but damp, wet weather made it useless. The "Apple" Flat screen television was informative. Slightly rough seas in the Atlantic may have bothered some. Our excursion to the Beaches of Normandy was amazing. This was the only time the rain was fitting. Our guide was very informative. At our dinner table were three couples from the UK. They were great fun and really made for a wonderful dinner time. We had the late seating. Juan was our server and was wonderful. The shows were fine. The entertainers really give it their all. It was a shame we couldn't sit on the top deck. At times the pool looked like a wave pool as the water splashed to and fro. There was a lot of security. When coming back on board we had to pass through port security and then again security as we entered the ship. They take our security very serious. The casino was typical of ship casinos ... more than enough machines and many card tables. It was possible to play on the crap table without a problem. Lots of places for reading. The Hide-away had coffee. The Internet room is also an Apple Store ! Actually the wi-fi worked better than we have experienced on many other ships. We were able to use our i-pads in our cabin to get our e-mail. There was nothing that could be done about the weather. The ship is great. The service is great. If you like cruising, the Reflection is one more fun ship to consider. Read Less
Sail Date October 2012
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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