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1 Helpful Vote
Sail Date: November 2017
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
1 Helpful Vote
Sail Date: November 2017
This cruise to South America is not the usual popular destination as the area is prone to bad weather and high seas. That was what attracted me to the destination. I selected Celebrity as in the past my culinary experience was very good. ... Read More
This cruise to South America is not the usual popular destination as the area is prone to bad weather and high seas. That was what attracted me to the destination. I selected Celebrity as in the past my culinary experience was very good. This trip however, the prepared paella more resembled saffron rice with seafood thrown in. Food is overall good just not as good as on previous trips. The elite activities published and provided on the first day of the cruise seem to ALL be subsequently different than originally published. Locations and days changed. Delays ensued. The ability to attend wine tastings on time was zero and the welcome party impossible due to rescheduling too many activities on the SAME DAY. When having found the new location of the wine tasting the restaurant staff complained about our late arrival which was in no small part caused by the many schedule changes and delays. I am traveling with one who has a cardiac condition. The most significant COMPLAINT I have is that very few staff seem to know where the emergency cardiac resuscitation (defibrillation) equipment is located and further they are instructed NOT to use them. It took hours to locate the one in the casino and 24 hours to obtain a map of the ship that indicated where these ESSENTIAL and VALUABLE LIFE SAVING EQUIPMENT were located. The staff party line is that you call emergency and they will promptly help you. From what I have seen, that may be the case or IT MAY NOT BE. In the event of a cardiac emergency, I would rather call the emergency number and then retrieve the equipment. I am confident I would wind up as the first responder. The location of the defibrillation equipment on the entire ship should be POSTED IN EACH CABIN on the CABIN DOOR. I don't understand that given the average age and condition of most passengers that this is not remedied IMMEDIATELY. Yes I am more sensitive as I am traveling with one who could well require such equipment. However, I believe my comments should apply to all cruise ships and that staff who are trained to use such devices could save lives. I am still on the infinity for 12 more days, I will provide an update should it be warranted. Read Less
1 Helpful Vote
Sail Date: November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
Sail Date: November 2017
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, ... Read More
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, the crew was almost universally friendly, attentive and wanting to make our cruise experience better. The ports were generally excellent with the exception of Colon, which was a dump. In our opinion we should have sailed straight from the Panama Canal to Cartagena, which other than the canal was the highlight of the cruise. We don't take ships' tours but had a few good tours on this cruise, with the exception of Puerto Quetzal, where the tour arranged through Tour Excursioneers to Antigua and a spa was poorly organized and overpriced. Our tour with Marelvy in Cartagena was excellent, as was our tour from Puntarenas. Again the only negative was the ship, which is in very bad shape. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose this cruise because of the inclusion of the Panama Canal transit in the itinerary. For that reason alone it was worth the travel and cost. The ship is looking tired. The policy of making almost everything an extra cost is ... Read More
We chose this cruise because of the inclusion of the Panama Canal transit in the itinerary. For that reason alone it was worth the travel and cost. The ship is looking tired. The policy of making almost everything an extra cost is off-putting. The specialist restaurants seemed to offer little for the additional cost. The internet package is outrageously expensive. We have 'gratuities paid' except that there were not. I think this may convene the British Trade Description Act and will discuss it with our travel agent. 18% add on to every purchase is too high. One highlight of the cruise was having Bill Fall on board. His lectures on the Canal and narrative as we transited it were outstanding. Entertainment was not to my taste with the single exception of the conjuror. DW was more impressed so it is a matter of taste. Celebrity not first choice for next cruise. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose this cruise for the itinerary. It was our second cruise on a Celebrity Ship and this far exceeded our first experience. We definitely feel the additional charge for Concierge class is worth it. We had a very comfortable size ... Read More
We chose this cruise for the itinerary. It was our second cruise on a Celebrity Ship and this far exceeded our first experience. We definitely feel the additional charge for Concierge class is worth it. We had a very comfortable size balcony cabin and our cabin steward "Richard" was the best we have ever experienced on any cruise. Not only did he keep our cabin spotless but attended to any request we had in a charming manner. We had select dining but were fortunate except for one night to request and be seated in the same area and were attended by once again one of the best waiters and assistant waiters we have ever experienced. Could not as for anything better. All of our dinners in the dining room were exceptional. All of the entertainment was excellent including the bands and music in the various lounges. As part of our cruise package, we had the Classic drink package. We found better wines were served in the dining room and were more generous. A glass of wine in the lounges at time could be very skimpy. Would have not been impressed if we had to pay for it. Concierge class is also a bonus on embarkation as they have a separate check-in. Unfortunately that did not help us with disembarkation. As half of our ship was non US, we had to go into a separate line and they simply did not have enough custom officers on duty. After getting our luggage, we stood in line for over an hour. Not a good way to end a wonderful cruise. The Infinity is an older ship that needs some upgrading particularly in the public areas. This was not a concern to us, but could be for some passengers. Read Less
1 Helpful Vote
Sail Date: November 2017
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the ... Read More
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the canal. We ate dinner in the main dining room. The food was generally great, except for some of the vegetarian dishes. the Spa cafe was a disappointment. Food was mediocre and no hot food. Went on another Celebrity cruise and the spa cafe served grilled fish for lunch, great!! but not on this one. Only cold wraps and salad. this ship is over 15 years old and in need of maintenance in the rooms and some care. With the first view of the ship I noticed that it needed painting and general care outside. I guess I am spoiled by RCCI and the care that the Captain for "His" ship. This care was not evident on this cruise. Found out that Captains are rotated every 3 months, so there is no "ownership" of the vessel. Also found that the brochure description of the cabin was mistaken. Read Less
3 Helpful Votes
Sail Date: October 2017
The Infinity is old and needs an update. The finishes around the ship are worn, there is rust in a lot of places. The crew is outstanding and the service was the best. The newsletter had errors many days. Events in the newsletter had ... Read More
The Infinity is old and needs an update. The finishes around the ship are worn, there is rust in a lot of places. The crew is outstanding and the service was the best. The newsletter had errors many days. Events in the newsletter had wrong days and times. The sound system in the Casino is bad, could not understand anything the young lady said. The Dining room staff and drink servers were great. Rodman kept us supplied with our selections from the bar. The Boarding process in Fort Lauderdale was bad, Security did not know what they were doing. The line was so slow, I watched as people set off the metal detectors and security had them go back through 5 and 6 times with the same result. They held us on our bus for 20 minutes because on of couples from the hotel had upgraded their cabin and did not had the right tags. There was no reason to hold all of us. Bill Fare, our Naturalist for the Panama Canal was great, he knew the subjects and presented them well. Entertainment was so so, and I was offended when the comedian made fun of the deaf people in the audience. Read Less
Sail Date: October 2017
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) ... Read More
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) to the port at 10:00am. No long lines, easy process. We're Captain Club Select, we had a specific waiting area for priority boarding. By 11:00am we were on the ship. We were in regular veranda cabin 7078. Our room steward gave us a bottle of chilled champagne for our anniversary. This was our first experience with a beverage package. We had Classic. We found plenty of choices. This cruise had a good combination of ports and sea days. All our shore excursions were booked through Celebrity. In Cartegena we did a boat tour of the bay and a walking tour of old town. For Panama we did a boat tour on Gatun Lake. Costa Rica was a hike in the cloud forest. Cabo was one of the best we've ever done, a sailing/snorkel tour with Cabo Adventures.. We had Anytime Dining, we ate at 5:30 and were finished in time for the first seating of the shows. We were able to get the same table each night by making reservations. The food was good, service was excellent. Our waiter brought a cake and sang to us for our anniversary. We had breakfasts and most lunches in the buffet. The food was good and we were always able to find an empty table. We had enjoyed the Spa Cafe on previous cruises and were disappointment in the cutbacks on what was offered there this time. The burgers and fries at the pool grill were delicious. The highlight of the trip was of course going through the canal. We were allowed onto the helipad for part of the transit. The canal lectures and commentary by Bill Fall were superb. We went through the old locks, could see some huge cargo ships at times in the new locks. Yes Infinity is an older ship but we found all to be in good working order. The crew was fantastic. Disembarkation at San Diego was quick and efficient. They asked for all non-US to meet in a lounge, the rest of us were called by color/number from designated waiting areas. Didn't have to fill out Customs forms, we walked with our luggage to checkpoint and were only asked to show passports. Read Less
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