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Sail Date: November 2018
We chose this cruise because of the itenerary which included Cartagena, Panama and Costa Rica which we had never visited. Our cabin was fine size for us with ample storage space, having learned from previous trips to be a bit more ... Read More
We chose this cruise because of the itenerary which included Cartagena, Panama and Costa Rica which we had never visited. Our cabin was fine size for us with ample storage space, having learned from previous trips to be a bit more practical in packing. Our steward, Francisco, was always available and took really good care of us and the cabin. We usually ate in the main dining room and the service and the food were excellent, especially the tournedos. We had breakfast in the buffet with good variety and quality available. We went to the show each night after dinner and enjoyed every performance, especially Ashley Amber who has a fantastic voice and puts on a really great show. She was our muster leader on Summit a few tears ago and has come a long way. On previous Celebrity cruises we enjoyed a glass of Bailey’s after dinner with our coffee so on the first night we did the same only to be charged a dollar each overage which I thought really petty. It was always included in the classic package but they now charge ten dollars for a glass. It cost twenty five dollars for a litre bottle in their duty free shop. We did excursions on most stops but were really surprised at how untidy Costa Rica is. Considering how it prides itself on it’s biodiversity and respect for the environment, there was so much garbage like beer bottles and plastic lying on the beaches. Maybe we picked a bad day. We had a great excursion in Cozumel called Salsa, salsa and margaritas. It was a lot of fun and probably one of the best days of the cruise. Embarkation was a bit slow but disembarking was a breeze. What a difference from Miami. All in all it was a great cruise and we will be cruising again with Celebrity. Read Less
1 Helpful Vote
Sail Date: November 2018
We joined this cruise following a repositioning cruise. Too many things went wrong, Our excursion on Panama was ruined by our terrible coach which broke down. First replacement coach as bad, 3rd time lucky. However, the excursions team ... Read More
We joined this cruise following a repositioning cruise. Too many things went wrong, Our excursion on Panama was ruined by our terrible coach which broke down. First replacement coach as bad, 3rd time lucky. However, the excursions team did not want to hear our complaints. The cabin was pleasant and well looked after by the young gentleman who was swift to resolve any issues. The restaurants were good, however, too much cap doffing to suite customers and we were ignored, just a little too often. The queue management at the restaurant was haphazard. With the word Ultimate in the cruise name, you would have thought that the destination ports may have been more select. The captain was brilliant and we looked forward to his 10am messages each day when we were at sea. Other officers were not the most professional. Don't get me wrong, we enjoyed the trip, but we are hesitant to book another cruise with Celebrity. Read Less
4 Helpful Votes
Sail Date: October 2018
As for many cruisers, going through the Panama Canal was a bucket list cruise - it was great. We choose Celebrity because we love all the ships and the level of service. The Infinity is almost 20 years old but Celebrity has done a great ... Read More
As for many cruisers, going through the Panama Canal was a bucket list cruise - it was great. We choose Celebrity because we love all the ships and the level of service. The Infinity is almost 20 years old but Celebrity has done a great job keeping it current. The MDR service with Edgar as our waiter and Mercy as Sommelier were excellent - the food was perfect for all of us. The stateroom service was great with Richard having our room ready by the time we returned from breakfast. We enjoyed several days by the pool and service at the pool was also good. As usual the service and food offered in Tuscan were fabulous. We saw all the ship Directors frequently out and about which was good especially as we had late afternoon coffee in Cafe Al Bacio. In our opinion the entertainment on Celebrity has improved quite a bit from previous years - some great cruise musicians including the house band. There wasn't anything on this cruise that we didn't love. Read Less
Sail Date: October 2018
Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in ... Read More
Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in our cabin. Ships Condition: The Infinity is an old vessel. The exterior is so deteriorated that Royal Caribbean should be ashamed to continue marketing the ship. There is evidence of rust and paint over rust on the exterior decks and balconies. The wooden hand rails in some areas have rotted and have been hastily patched. I am concerned about the workings of life boat davits, anchor windless, and other machinery. Having said this, the interior of the ship has been well maintained. Bright work is polished; carpeting is clean, and most public areas are in good shape. The Infinity is scheduled for a major overhaul in 2020. It can’t come soon enough! Cabin: We were in a balcony cabin on the 7th deck. Although smaller than we have had on other cruise ships, there was adequate space for storage. The room was convenient to both the aft and midship elevators. There was no appreciable noise and the cabin was well maintained. The bathroom was larger than most cruise ships, especially there shower. Our stateroom attendant, Anthony, was excellent and kept our room neat and tidy. Well done! Entertainment: The ship’s entertainment steadily improved during the cruise. Both the production shows and the guest entertainers toward the second half of the cruise were very enjoyable. We were always able to find seats in the theater. The sight lines were excellent in the venue. Internet: The shipboard Internet was painfully slow. When one is buying minutes instead of days, the frustration level increases exponentially. Discussed this with the Internet Officer. He offered no explanation. I heard many complaints from other guests as well. It might be better to offer internet packages by day rather than by minutes similar to Royal Caribbean ships. With slow internet a guest can burn minutes waiting for slow downloads. Tendering: In Cabo San Lucas we were required to tender to the port. What began as an orderly process, became an unmitigated disaster. Guests with excursions were to be the first in the boats. Elite and Elite Plus guests were supposed to have a dedicated boat. As we arrived at the departure point on the 1st deck, there was nothing but mass confusion. All guests we’re herded together without rhyme or reason. The last tender was supposed to leave the port at 3:30 PM. By 4 o’clock there were still four tender boats lined up to off-load passengers. Celebrity has to managed their tender operation more efficient. Fitness Center: The fitness center has adequate cardiovascular equipment as well as a number of weight machines. Since I go early in the day, there has never been a time where all machines are being used. There is a time limit of 20 minutes on the machines when guests are waiting. No one enforces the time limits however. Dress Code: The ship has a dress code (no shorts in the dining room for evening meals, no bathrobes in the buffet, no shorts in certain cocktail lounges in the evening, etc). However, the code in not consistently enforced. I saw a man turned away for wearing a robe in the buffet while another was allowed to eat in a robe on a different day. In the main dining room a woman wearing short shorts was permitted to eat during the evening hours. Rules are no issue as long as they are consistently enforced . Food: I have eaten in the Oceanside Cafe, the main dining room, and the Tuscan Grill. The food in all three restaurants has been wonderful; well above typical cruise ship fare. My only suggestion is a menu expansion in the main dining room as there are too few choices. The hamburger grill near the pool is very good as well. The pizza is tasty with a thin crust that also exceeds the norm. Service: Our cabin steward, Anthony, was the best we have ever had on a cruise ship. Our cabin was tidied up twice a day with fresh towels, soaps, etc. A wonderful unassuming man who was a pleasure to be around. While service in the Oceanside Cafe has been reduced, guests do not seem too bothered by it. Service in the main dining room was very good during all the meals we had there. Our primary waiter, Benjamin, was very efficient and attentive. Enrichment: Were it not for Bill Fall, the Celebrity enrichment program was pathetic. Mr. Fall salved the day with several excellent presentations on the Panama Canal as well as some of the ports we were scheduled to visit. His commentary during the Panama Canal transit was informative and well documented. He is one of the best I have ever heard. Cruise Director: The cruise director, Luigi, was substandard in my opinion. His presentations were annoying at times. His “I can’t hear you” every night after the entertainment was sophomoric at best. I have cruised for years and Luigi was one of the worst. Again, just a personal opinion, but I have over 30 cruise directors to compare. Debarkation: We experienced a very efficient debarkation in Fort Lauderdale. We carried our luggage off the ship. From the time we left the ship until we reached the taxi stains took around 15 minutes. Cab to the airport was quick and cost $20. Read Less
2 Helpful Votes
Sail Date: October 2018
This was a cruise of “firsts” for us: First time cruising the Panama Canal, first time booking a stateroom guarantee, the first time flying in on embarkation day, and first time doing Silent Disco. It was a very good cruise but the ... Read More
This was a cruise of “firsts” for us: First time cruising the Panama Canal, first time booking a stateroom guarantee, the first time flying in on embarkation day, and first time doing Silent Disco. It was a very good cruise but the Infinity is showing her age and so are the majority of passengers on this cruise (which we expected since not many working people can take 15 days vacation at one time). I estimate the average age at 75. There was a total of 3 children onboard. My wife and I regularly sail Celebrity and booked this cruise 6 weeks in advance since they had a great veranda guarantee rate. We were hesitant to book a guarantee and had never done so before because stateroom location is important to us. After reading about others having positive experiences booking guarantee we decided to give it a try. Within a week after booking we were assigned stateroom 7122, a mid-ship class 2A veranda, which is what we normally try to book. The Ship: The Infinity is an upscale ship but she is getting old with her décor becoming somewhat outdated. All public areas are well maintained. There was a funny, sewage-like, smell in a few areas of the ship. The most noticeable was in the photo gallery. The Martini bar’s ice top isn’t working properly and there are many bare, wet areas on the bar top. The public restrooms do not have automatic openers like the Solstice class ships and they are small. Celebrity no longer has attendants in restrooms at all times during the busy evening hours. The loungers around the pool seem new but they do not have pads and there is a crossbar just below your rear-end when sitting and is uncomfortable. The Sunset bar is very nice but the bar stools are worn and most no longer rotate making it uncomfortable if you want to turn and watch the latest port fade into the distance. Crew: Were very good. Stateroom attendant was efficient and friendly as were the wait staff in the MDR. For the most part, bartenders and lounge service was very good. Embarkation: We flew into San Diego the morning of embarkation. Thankfully, our flight was on time. We took an Uber to the pier, which only takes about 6-8 minutes, and arrived at about 11:00 AM. There were plenty of porters to help with luggage. The lines to check in were short so we were checked in and ready to board by 11:15 AM. This was the first time we didn’t need to fill out a health questionnaire before boarding (they probably should have since there was a lot of illness on this cruise but more on that later). The ship wasn’t ready for new passengers so we were given a group number and had to wait about 20 minutes before we could board. That gave us time to start making new friends. The stateroom: Is a standard veranda and has easy access to mid-ship stairs and elevators. It was clean, the bed was comfortable and overall in good shape but looking outdated. There is plenty of storage in the closets, in the night stands (which have 2 drawers each and much better than Solstice class night stands) and under the bed. There is a small loveseat and table but in order to more easily move around we push the table against the loveseat making it unusable most of the time. There is a small desk that doubles as a dressing table which has two small storage areas. The standard pillows are foam so we asked the stateroom attendant for feather pillows and he quickly obtained them for us. Carpet was in good shape and there is a wall of mirrors across from the bed. The TV is small and – to our dismay they do not offer a variety of music choices through the TV entertainment system. We enjoy playing music while we get ready for the evening. If you do too then I recommend bringing a small Bluetooth speaker and listen to the music from your smartphone. The drape covering the veranda door is NOT blackout. The room will get light as soon as the sun comes up, which was 5:45 AM on some of our days. The air conditioning worked OK but we could not get the room cold enough for us to sleep comfortably. It would go down to about 70 F but on other ships it will regularly go down to 66-68 F at night. There were some guests down the hall from us that slept with their veranda door open (evidenced by the hot, humid air blowing out from under their doors) which may have contributed to the A/C issue. CAUTION there is a crew door across the hall from #7122 and it makes a loud noise when it shuts, if the crew doesn’t ease it closed. We were awakened before 7 by this slamming door on a few mornings. The bathroom: Is standard size for Celebrity. It has two corner storage shelves above the counter and storage under the sink. The sink is relatively large and deep compared to the vessel sinks on Solstice class ships. The shower runs the width of the bathroom rather than be in the corner like on Solstice class. It has a curtain rather than shower door. I prefer the shower setup on Solstice class ships. Unfortunately, the bathroom had seen better days. The tile on the floor is discolored and some tiles were loose. There is a lot of bad caulking in the shower with black mold growth. The toilet has a permanent black ring. Also, there isn’t an outlet for electric shavers. The veranda: Is small but adequate for 2 people. It has two chairs (which do not recline) and a short table. Deck 8 above extends further out so you are well protected from rain if it isn’t too windy. Illness: It seemed like most people on board were coughing and sneezing. Unfortunately, most were doing so into their hands rather than into their elbow or shoulder. Even though Celebrity actively promotes washing of hands and using hand sanitizer I witnessed many men not washing after using the restroom and others not using the hand sanitizer offered by staff. We always bring hand sanitizer with and use it after touching anything in the restaurants, handrails, etc. Halfway through the cruise an announcement was made that they were stepping up sanitizing precautions. Crew began serving at most stations in Oceanview and there was a noticeable increase in crew wiping down railings, table, door knobs, etc. SURPRISE! I came down with a cold the day I arrived home. Coincidence? Entertainment: The production shows were entertaining. Even though we sail with Celebrity often there was only one show we had seen before. Live music was hit and miss. There was a string duo, a solo guitarist/singer and a duo guitarist and singer that were very good. There was a pianist/singer that played beautiful but he is not a good singer. The house band was pretty good as well as a dance band that played in Rendez-Vous lounge. It was disappointing that there wasn’t any live music from 6-6:30. If you dine late, like to go to the 7 PM show and want a cocktail at 6 then you will have to enjoy it in silence or with canned background music. The guest entertainers were a mixed bag. Comedian, Al Duchame, and impressionist/singer, Sean O’Shea, were excellent. Some of the entertainers spend too much time talking between numbers and should just keep on singing or playing. DJ Miguel did a great job and is very friendly. We participated in Silent Disco twice in Constellation lounge. We never did it before because when you only watch it seems weird. Well, if you haven’t tried it you should. It was a lot of fun choosing between three different types of music on the headphones and dancing with my wife and others we met on the dance floor. The Wedding game, Risky Feud, Liars Club, Gender battle were hit or miss depending on the people selected to participate. They also did an Abba show with the production cast which was fun but very crowded. The Cruise Director was Luigi, Activities Manager was Bethany and Activity staff Gina and Chiko – all did a great job. Food and Restaurants: Overall, food was very good. Oceanview: Quality is hit-or-miss. The layout is “racetrack” style vs the open style of Solstice ships. This was better for traffic flow. Tip. Most people stop at the first food stations when they enter. There are more stations toward the back so head there first or enter from the rear staircase and you may be away from the crowds. Seating can be difficult during peak times. MDR: Was very good for breakfast, lunch and dinner. They severed Mahi-Mahi at lunch one day and it was THE BEST meal my wife and I have ever had on a cruise. This was a surprise since often fish is overdone on cruises. We did have some problems at breakfast with getting my omelet order correct. Prime rib was served twice and was delicious. Most salads were also very good. Desserts are just OK. There are a good variety of choices on the menu. Tuscan: When we dined there were only 6 other tables with diners. We were able to have a leisurely 3.5-hour dinner. The filet mignon was excellent. The goat cheese arugula salad and charcuterie plan were very good too. Celebrity often will give discounts to try to fill the specialty restaurants. Don’t pre-book but look for restaurant staff trolling Martini bar and outside Oceanview offering discounts. We got 50% off. Café al Bacio: Coffee always good and usually efficient service. The layout doesn’t lend to natural formation of a queue so you need to watch out for people walking up ahead of those already waiting. Pastries in the morning and desserts during the day are pretty good. Gelato is across the way and is very good. The Panama Canal: During the cruise a guest speaker, Bill Fall, provided multiple presentations on the history and building of the canal. He is excellent. If you are interested in history and the mechanics of ships traversing the locks then you will really enjoy the canal. If you don’t then it may be a boring day. We traveled north from the Pacific to the Atlantic. Celebrity had the helipad open all day and many people go there or to deck 11/12 at the bow. If you are traveling as a couple or with friends then I suggest one person stay up front and another go to aft to deck 10 or 12. The views back toward the Pacific as you go under bridges and through the locks are less industrial and very few fellow passengers go aft. Once in the locks go to deck 4 outside on the side toward the middle wall between the 2 locks. This gives a great view of the activity on the locks and has a great perspective of the ship being raised and lowered. If you have family back at home they can watch the ship transit the locks on pancanal.com. Click the “multimedia” tab at the top and select the webcam to view. Ports: Cabo San Lucas: This is a tender and the tender process took a long time. We tried to get off before our Celebrity excursion but because of the delay we stayed on board until meeting for the excursion. The city area by the pier is clean and no aggressive souvenir sellers. We did a boat trip to Lands’ End and scenic stop tour (CS01). The tour group was relatively large but so was the boat so it did not feel crowded. Watch for seals begging for bait from the fishing boats going into the harbor. There is a 15-minute bus ride to the lookout. The lookout is at a hotel and gives a nice view of the ocean and looking back to Cabo. They serve a beer or soft drink that is included in the price. Puerto Vallarta: Nice city. We felt safe in all the areas we visited. We took an Uber from port to the Malecon area. Cost is $3 total each way vs the $2-4 per person taxi charges. We did a bike ride excursion around the Malecon area with Xiulta Riders that was arranged by another couple. It was a lot of fun but some of their bikes are older and only single speed. JC was our guide and is a friendly young man that speaks English well. Puerto Quetzal: We hiked the Pacaya volcano on an excursion through Celebrity (GQ61). This is an active volcano and the highlight was seeing lava flowing from the summit. There were breathtaking views of the Guatemala countryside. Bus ride from port was about 1.5 hours. There isn’t much to do in port and it is a long drive to get to other cities that have shopping or activities. Puntarenas: We arranged the 10-in-1 tour with ThumbsUp Tours. They do a very good job. Highlights included seeing crocs, toucans, monkeys, leaf-cutter ants and beautiful views. We felt safe in port and there weren’t any aggressive souvenir sellers. Colon: We joined a tour of Fort San Lorenzo and the Agua Clara locks of the Panama Canal. Roberto was our tour guide. The fort is interesting but a long drive from Colon and no restrooms on site. We saw howler monkeys as we were leaving which was very interesting. The locks are interesting but after having traveled the locks the previous day most of what we saw was repetitive. While the port area is safe the city of Colon itself is not. It is very run down and crowded. Cartagena: This is a beautiful city. The port area is safe and has a small bird exhibit. We arranged a city tour with Dora. Highlights were the monastery at La Popa, which has a spectacular lookout over the city, and a walking tour of Old Town. The colonial architecture is wonderful. There are many souvenir sellers everywhere and some are fairly aggressive. It is VERY humid here so take it slow and have plenty of water if you aren’t used to it. Overall, the cruise was very good. Celebrity does a nice job and the itinerary is great. Read Less
Sail Date: October 2018
Main reason for picking this cruise was firstly, travelling through the Panama Canal and secondly as this trip was offered by Celebrity Cruises, whom we have traveled with before. Our journey started in San Diego, which is an amazing city ... Read More
Main reason for picking this cruise was firstly, travelling through the Panama Canal and secondly as this trip was offered by Celebrity Cruises, whom we have traveled with before. Our journey started in San Diego, which is an amazing city and well worth travelling to in advance - we spent a day visiting the Midway and the gas-lamp area. Boarding the ship was different to what I have experienced before, we were advised that we had priority boarding, but whilst we were in a separate queue, we waited our turn as the same check in clerks were also checking in guests from other cabin types, we were then given a ticket and waited again for that number to be called before we could board - it was not until that evening we were made aware that we should have been invited to a special lunch - these are just little things to bear in mind in upgrading to Concierge Class. Our cabin was clean, had plenty of storage space and a comfortable bed and the room attendant visible if required. The Concierge was also useful and left messages each evening with general information about what to expect the next day. Poolside cocktails flowed and food was of a high standard and plenty of choice. Trips included Viva Tequila - Puerto Vallarta(Great trip - some sightseeing, tequila testing, folklore show and lunch by the beach, with entertainment) Auto Safari - Guatemala: This is a must trip for anyone wishing to see African and South American animals up close.Our trip started with a safari, we saw Zebra's, Hippos, Giraffes and Lions. You then leave the coach and wander through the Zoo, where we saw Toucans, Jaguars, Puma's and other exotic animals and the way back you could test the local beer and chocolate - Great day out. Gatan Lake (Panama) - Trip on a boat around the lake to search for Monkeys, birds and Sloths - great way to beat the humidity. Cartagena Sightseeing (Colombia) - Coach journey stopping at the fort for photos, stop for shopping and a visit to the naval museum with a local dancing, great way to see the city with minimal walking involved. The port shopping area is well worth a visit - outside there are flamingos, peacocks and a black swan and the other side of the shop there was an aviary. The ports of Puntarenas (Costa Rica) and Colon(Panama) were a bit run down. Whilst we did wander the market stalls in Costa Rica where the locals were friendly, we did not wander around the port at Colon. The trip through the Panama Canal took around 8 hours and we went through 3 lock systems, we watched the first locking system from our balcony, whilst having breakfast. The second from the front of the ship and the Gatan Lock via deck 4. The engineering of the locks systems is impressive and the trains which helped the ship travel through the lock going up and down steep hills were a joy to watch. We were also treated to on board commentary throughout this transit and picked up lots of useful information. The staff on board the Infinity were friendly, mostly helpful and seemed to work tirelessly. Would recommend this trip for anyone wishing to travel the full length of the Panama Canal. Read Less
2 Helpful Votes
Sail Date: October 2018
This was our first Celebrity cruise, chosen for the itinerary more than for the ship itself, although it was relevant to us that Infinity was small enough to fit in the 'old' locks which we wanted to travel through rather than ... Read More
This was our first Celebrity cruise, chosen for the itinerary more than for the ship itself, although it was relevant to us that Infinity was small enough to fit in the 'old' locks which we wanted to travel through rather than the new ones. The embarkation process was relatively quick and painless. We found the staff onshore and onboard to be generally friendly. The ship isn't big by today's standards, so the pools and general facilities were limited accordingly, but we didn't feel we'd missed out. The cabin review is covered separately below. The entertainment was generally very good around the ship in the evenings, with live music in various venues, and especially in the theatre where each night there was a cabaret or show, and on sea days there were excellent presentations from guest speakers Bill & George on the Canal & the local wildlife respectively. The entertainments team onboard also hosted various events and activities during the daytime for people to join in. There's no lap deck so you can't walk all the way round the ship, but there is a path marked out on the top deck which you can use to walk/run as far as you wish and the top deck also has an outdoor cinema. On the Canal Transit day, access to the helicopter pad at the bow was opened as an additional viewing point for guests. We didn't use the casino, but it looked pretty busy most of the time when we were passing through it. There's also the spa, gym, library, internet spot and shops, as well as plenty of bars around the ship to choose from, in addition to several places where you can just grab a bite to eat if you need topping up between meals! The internet access seemed pricey to us so we didn't take it, but lots of people we met had got a package of some sort and seemed pleased with their deal, so each to their own. The communal areas of the ship were kept clean and tidy, and the staff were very proactive with the hand gel at the entrances to the restaurants. The buffet on the top deck was expansive, with a very large selection of foods from around the world to choose from. We had breakfast here on the two days when our shore excursions were too early for the main dining room to be open for service, and also took a couple of lunches here when we got back on board after being ashore. No complaints about the food at the buffet - all very good - we particularly enjoyed the daily variety offered at the ice cream bar - just the usual battle to find a table, which is a common feature of self-service buffet restaurants worldwide so nothing new here. The main dining room located aft was large and busy. Sometimes the tables were a bit too close together, especially tables for two at breakfast time, but most of the time we were left to enjoy our breakfast in peace. In the evenings we enjoyed the flexibility of dining at whatever time suited us, and - perhaps due to the diminutive size of the ship - we found ourselves being reunited with other guests on mixed tables at dinner throughout the cruise. The food in the main dining room was faultless from start to finish, and always beautifully presented. The waiting staff were generally obliging and able to explain any dishes on the menu. The one thing that let the dining room down in the evenings was the bar & wine service. On the occasional nights when we didn't want wine at dinner, the bar service completely failed to materialise - this happened every time, so clearly a failing which they are either unaware of or simply aren't addressing. On our last night we requested the sommelier's attention four times, but she was so busy taking plaudits and photos with other guests in the dining room that she completely missed our table altogether for the entire evening, which we considered appalling for the supposed high standards of Celebrity. The ports of call on this itinerary were varied and interesting, with most of them offering a wide variety of activities and tours. We booked shore excursions in Cabo, Costa Rica, Panama and Florida. These turned out to be well organised and operated by local people with good knowledge. We were grateful for that in Costa Rica when, fortunately, they were able to deal with the exceptional circumstances they were faced with, managed the situation professionally, and got everyone safely back to the ship. In most ports, you can just go ashore and do your own thing. We took the open top bus tour in Cartagena which allowed us to get a 'guided' overview of the city and then wander around the picturesque old town at our leisure before heading back to the ship. Disembarkation from the ship and luggage collection was fairly efficient at Fort Lauderdale, unfortunately not matched by the immigration booths. Overall, we enjoyed our first Celebrity Cruise, the itinerary suited us, the food and entertainment was good, we liked Infinity and would consider sailing with Celebrity again, although we would probably choose a different ship next time. Read Less
Sail Date: October 2018
This was a birthday celebration cruise and a trip through the Panama Canal, one that we have never taken. We arrived in San Diego on October 9th from Phoenix Arizona and went from the airport right to the terminal. San Diego's ... Read More
This was a birthday celebration cruise and a trip through the Panama Canal, one that we have never taken. We arrived in San Diego on October 9th from Phoenix Arizona and went from the airport right to the terminal. San Diego's cruise terminal is rather dated and could use some modernization. We were in a Suite and are Elite members so we went through the check in line quickly. We then, however had to sit and wait as we did not begin boarding until after 11:00. We were escorted to Michael's Club, met Shiela, the hostess, and went to Luminae for lunch. Our rooms were ready at about 1:00 and we were in a handicapped accessible Sky Suite, as that was the only Suite available when we booked the cruise. The rooms themselves are dated, and it is getting about time for an update to the ship, but it was not in bad enough shape to make the enjoyment of the cruise dissipate. The Captain and crew did everything possible to make my birthday celebration special and I am very appreciative. The food in Luminae was, as usual, top notch, and the waiter and Asst waiter were wonderful. They knew what our likes and dislikes were from the second day on. We were always advised which entrees we would enjoy and which to avoid. In Luminae you are always given a choice of ordering off their menu or off the MDR menu each night. There was always too many delicious dishes to chose from. We had a great time playing trivia and the activities crew were all very friendly and excellent. We met many new good friends while participating in the events Service from the butlers, to the room stewards, to the wait staff to the bar servers was ALL top notch. The guests on this cruise were all much older and there were only 4 children aboard. The ports of call were not all great, but the main purpose of the cruise was the transit of the Panama Canal and that was great. All guests were invited up on the helipad to watch all or as much of the transit as they wished to see. It was another great cruise, and one that we would not mind doing again in the opposite direction. Read Less
Sail Date: October 2018
We chose this cruise because of the Panama Canal transit and pretty much for no other reason or ports, as well as prior, good experiences with Celebrity. Overall, the experience and ship were very good. The Infinity is a nice size ... Read More
We chose this cruise because of the Panama Canal transit and pretty much for no other reason or ports, as well as prior, good experiences with Celebrity. Overall, the experience and ship were very good. The Infinity is a nice size without feeling overwhelmed or overcrowded. We were a little concerned as the ship is getting older and is scheduled to be redone in 2020, but it was well-maintained and there were no overt signs of age or lack of maintenance (our balcony door was a little hard to slide and the sink was looking a little old, but no big deal). The canal transit day was absolutely amazing; they had a destination expert, Bill Fall, giving presentations the days leading up to the canal and he narrated throughout the canal day from the bridge. He was very informative, well-paced and knew when to speak and when to be quiet! Costa Rica stop was good and especially liked Cartagena, Columbia - felt very safe and the old town was beautiful, mostly restored and well kept up with friendly people. Antigua, Guatemala was beautiful but a lot of poverty between the port and the old city. Had been to Puerto Vallarta before but it was good as was the beach in Cabo. Service on the ship was mostly excellent across the board. The only downgrade is that they kept trying to shift us around to a different area in the dining room with different waiters, even though we were dining at the same time pretty much every night. Once we got to a good area with a good service team, it was much better. In the past on Celebrity, we got to a good table with great staff and they left us there throughout the cruise. Food was generally very good in the main dining room as well as the cafe (a lot of variety every day and loved the pizza as well as healthy selections). Read Less
7 Helpful Votes
Sail Date: September 2018
We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that ... Read More
We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that also failed to work and balcony railinging with paint sloppily applied. The shower hot water was occasionally not available. About a third of the gym equipment was not in order. We had to avoid many parts of the ship due to ongoing work by maintenance crews. No activities were offered in the sport court and it’s surface was covered in splattered paint. The walking surface on the exterior portion of the ship was stained, And in need of repair. The hot tubs were poorly repaired after years of service, etc etc etc. Rust was prevalent throughout the boat with some stairs actually broken. For the cost of this trip I laugh at the gall Celebrity has to provide such a DUMP of a ship. The staff were excellent and the food was OK. This was our 4th cruise and the only time we’ve been dissatisfied. I’ll never give Celebrity another chance. They should be ashamed! Again, this boat is a dump. Spend your money on another cruise line. Read Less
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