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4 Helpful Votes
Sail Date: September 2016
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take ... Read More
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take one for just the two of us. After a long tiring day you don't always want to make conversation with strangers. Food very nice and waiters really attentive, although dinner could take from 1 hour to 2.5 hours. Our inside cabins were great. Very quiet. Shows were excellent. We only took one ships excursion which was very well organised and value for money. We are Captain Club members and had great service from them. I would certainly travel with Celebrity again if the price was right. With so many cruise lines/ships to choose from I think Celebrity should look at their costs. We are not heavy drinkers and would not get value for money from any of the drinks packages. Read Less
4 Helpful Votes
Sail Date: May 2016
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty ... Read More
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty good, but the ships production entertainers were something you would expect to see on a Carnival ship or something of lesser quality. With the exception of the two Russian acrobats, they were awesome. We also detected a little bit of an attitude from some of the workers about the ship when we asked for information or help. But that was the exception and not the rule. The ship was fantastic. It had just been remodeled. Everything was in top shape. The sea days seemed to lack the normal amount of activities. Possibly due to cutbacks, but there were only two, so not a big deal. Celebrity has the nicest spa area of all the companies we have sailed with. We love the bubble pool. The food in both the dining room and the buffet is great. There were always a wide variety to choose from. All in all we had a great time, and we would do this cruise again. Celebrity is one of our favorite lines. Read Less
1 Helpful Vote
Sail Date: May 2016
We chose this cruise to replicate a cruise we did in 2008 which included Alaska. This time we did B2B with the Alaska cruise. The ship was a nice size but was showing some signs of its age. Embarkation at San Diego was very fast and ... Read More
We chose this cruise to replicate a cruise we did in 2008 which included Alaska. This time we did B2B with the Alaska cruise. The ship was a nice size but was showing some signs of its age. Embarkation at San Diego was very fast and efficient. The cabin was good if a little bit small and the room attendants were very good and friendly. Food on board was good but often Luke warm. Food in the Ocean View buffet was mediocre and the selection did not change much from day to day. Ports of call were good and length if stay was appropriate giving us enough time to do a half day shore trip then a walk around the port. Production shows were very good but the guest entertainers were mediocre at best. Cruise director and her staff were very friendly and approachable. All in all a very good cruise. Read Less
9 Helpful Votes
Sail Date: May 2016
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our ... Read More
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our arrival time was 12 noon. We parked in an offsite long term lot and the driver dropped us a little after noon where he always dropped off cruisers. However, no one was there to take our luggage. We had to walk across the drop zone by the parking lot. Then started a 45 minute plus process of walking thru a maze of lines. I never understood what the problem was. But, soon we had mimosas in our hands and we were ready for our adventure. I had read that the dining room would be open for lunch so we went there first. Alas, being Select we were ushered to the buffet as only suite occupants and elites were being served. This was the first of several occurrences (for us) where seats in the theater, tables in the buffet, and dining room locations were reserved. It is nice to have loyalty perks - but I was disappointed. Another disappointment was the buffet. No matter what the time, the buffet was shutting down and closing. And there was little or nothing for midnight munchies. So we ordered room service - but there is now a charge for room service after 11 PM. And there are fewer free choices. I admit I need to lose some pounds, but that was not why I was on this cruise. Further, the Oceanview buffet had the same selection every day and it wasn't very good. Some days I'd settle for pasta or eat a lot of cheeseburgers - often bringing extras into the buffet for my wife and daughter. With so many port days when lunch is not served in the dining room, these were the choices - or head to the cabin for a club sandwich from room service. This was very disappointing. The other disappointment with food was Cafe al Bacio. Don't get me wrong - The food is great: cookies, pies, and cakes. The team behind the counter wanted to focus on making drinks so if the line got too long they'd ask people to sit and wait for the server to ask what they wanted. The servers usually avoided my family and I until we waved ridiculously and hopped in front of them because we wanted the free stuff - cookies, cake, and pies. We didn't want wine or coffee. I guess that means we should get ignored. We had our meals in the main dining room (breakfast and dinner). Our wait staff of Hamza and Ismail were excellent as were our table mates. Always ready with suggestions and they learned of my sweet tooth quickly. Overall, we felt there were fewer menu choices. The menu 80% of the time left you going for one of the everyday items. Thank goodness there was a steak option so my family and I had a lot of that. Hamsa always came over to our table at breakfast to say hello. On every cruise I've been on, at least the Assistant Maitre D' goes through the dining room on the first night to welcome everyone. We had made a special request a few times with our waiter for souffles, a request we were able to get one night on the Celebrity Transatlantic cruise. It was probably the 3rd or 4th night Amir our Asst Maitre D' came over with the pastry chef and said we'd have to go to the specialty restaurant for that. No exceptions. We had also requested cherries jubilee which he said was the next night. Normally in customer service, you follow-up with people. He knew we wanted cherries jubilee and we ordered it so wouldn't you have expected Amir to swing by and ask if we enjoyed it? Shouldn't he have at least said goodbye on the last night? As it turns out, he was the same Maitre D' on the Alaskan cruise we took last year on a Solstice class ship. He was rude then and made our trip miserable. I blame myself for putting up with it then - and I'm disappointed I was unable to retract all his tips from us on this trip - I missed the deadline for that. And the Cherries Jubilee were the worst I have ever tasted to add insult to injury.:). This is a dish that is supposed to have alcohol (brandy, cognac, etc) added then flambéed. While they cant flambé in the dining room, apparently they can't in the kitchen either because there was no alcohol added. It almost tasted like cherries in cough syrup . We had excellent cabin stewards (Winston and Roberto) as well as excellent dining team (Hamza and Ismail). They were always prompt and courteous and engaged in conversation. They'd even make sure the room was ready before we returned from breakfast and the show before dinner. The pool bars on previous cruises had the best burgers, brauts, turkey burgers, etc. But not on the infinity. Burgers, hotdogs, and fries were still available and turkey burgers if you were willing to wait. No brauts. One of the reasons I choose Celebrity is because they pay a little more attention to their jobs for extraordinary service and perks. I like walking around the ship and always see it being worked on (painting, cleaning, repairs, etc) because it means the crew values cleanliness and keeping up its pristine appearance. This was consistent with the Infinity and most of the crew was very friendly. On another line I will never forget the vision of crew in hazmat suits cleaning up messes from ill passengers in the dining room. We saw the Captain at the Captain's Welcome. On some cruises I have found the captain and his senior officers to be very visible. However on this cruise, we rarely saw him or his senior officers. . The backstage tour and wine tasting for captain's club members was also a nice touch. Unfortunately I did not receive an announcement for the Cruise Critic gathering. The celebrity singers and dancers were the best group I have seen. Try to get to their performances. Disembarking in Vancouver was easy to get off of the ship - Only to join a 60 minute plus cab line. We have lived on the west coast for 40 plus years and knew the ports well. However, there is much to see since our visit a few years back. I would have preferred overnighting in Seattle as there are many things to see and do. Even with all the food disappointment, we are still considering booking another cruise. Unfortunately for us Californians, Celebrity doesn't really go out of or return into Los Angeles/San Pedro or San Diego. It is too bad there isn't a roundtrip CA to Hawaii cruise available (just one way cruises). We also considered Panama Canal, but the timing doesn't work. With just a little more attention especially with the food - this would have been a great cruise instead of just a good cruise.:) Read Less
2 Helpful Votes
Sail Date: November 2015
This was our first experience with Celebrity cruises and over all we were very happy with the ship and cruise in general. We were on deck 6 and although our balcony cabin had a restricted view I would be quite happy to have this deck ... Read More
This was our first experience with Celebrity cruises and over all we were very happy with the ship and cruise in general. We were on deck 6 and although our balcony cabin had a restricted view I would be quite happy to have this deck again due to the good deal we were offered. We were happy with the food in Main dining and Buffet and Tuscany Grill and Munaro was a treat which we really enjoyed. Overall the cruise, service and food deserve a good rating , we had a fabulous time and the ship was beautiful. Disemarking at Sydney was well organised, our given time was 9am and we were give a number to wait for our call and all should have gone well. Maybe things did go well for the passengers who disembarked earlier or were in different sections to us. This is where it started to unravel. We were in a comfortable in a sitting area waiting for our 9am call which was late, there were no announcements to advise us of any delays.Our call finally came and passengers started to move to the designated area down to deck 2, I would estimate at least 150 passengers came to a standstill in the narrow passage on deck 2 and were banked up on the steps and landing and in hallways behind us. There was a delay and instead of advising us to go back to the sitting area we were all banked up in this small area for at least 20 minutes. It was a hot morning in Sydney. Some older passengers sat down on the steps, and appeared to be distressed with the heat , it was also claustrophobic . My husband has a heart condition I was very concerned for him, I have no doubt some of the other passengers would also hasve health issues. The situation was just dangerous and should not have happened. I can only hope that Celebrity learn from this experience and see how difficut it may have been if any one had collapsed. It was just a dangerous and unsafe situation to put any passenger in. When we finaly got of the ship our luggage was still not there!. Although although I was happy with the ship and cruise I am very likely to consider another cruise line if I take another cruise. In general I rate most of it a 4 . Disembarkment I rate a BIG FAT ZERO Read Less
Sail Date: September 2015
BUS TRANSFER TO THE PIER We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we ... Read More
BUS TRANSFER TO THE PIER We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we catch the cruise ship bus to the pier. In the past, we have had the same bus driver each time. When we give him out bags, we tell him that we want the two carry-on bags back when we arrive at the pier. He puts them towards the front so he can retrieve them at the pier. The rest of the bags will then be taken to another location where they are unloaded and eventually delivered to our stateroom. The system works great and is very convenient. The driver (we have had the same man on each of our past trips) provides historical and other information about San Francisco during the drive to the pier. He is very knowledgeable about San Francisco. This time the transfer was a disaster. We had a different driver that apparently did not speak English. I told the him that we wanted two bags back when we arrived at the pier and he looked at me like he had no idea what I was talking about. I guessed that he did not speak English and repeated the information. He just grunted and threw the bags in with the rest. When were then told by the greeters that the people who were supposed to be there had a flat tire on the way to the airport and would not be available to help us. They also did not have our names on their list and asked everyone to write their names on a sheet to be checked later. Unfortunately, they waited until we got to the bus to do this and it created a line of unhappy people that wanted to get rolling. At this point, we were also told that we had to take any carry-on bags with us on the bus. This meant that I had to crawl into the storage area of the bus and retrieve our two carry-ons. We have never had to do this before. When we got to the ship, the driver and a helper started to unload all the bags in the parking lot. The passengers told him that he was supposed to take the bags to another location to be loaded on the ship and he just kept unloading them. Finally a greeter showed up that spoke his language and told him what he was supposed to do. He and his helper both expressed surprise as the finally understood what was supposed to be done with the bags. We all left, hoping that our bags would eventually get to our staterooms. Fortunately, they did arrive later that afternoon. CHECK IN The check in process went very smoothly although the man helping us did have some difficulty with his computer. He processed my wife’s information in a minute or two but took several minutes to do mine. The person next to him finally came over and told him how to complete the process and we were on our way. It probably did not take more than 10 minutes. It helps to get there on the first bus from the airport as the lines are not as long as they will be later in the day. CABIN We had stateroom 7047 on deck seven, port side. Being only about 11 AM, our cabin was not ready and we headed for the Ocean view Café for an early lunch. At 1 PM we were allowed to proceed to our staterooms. Everything was in order when we arrived except the stateroom did not have some of the amenities that were shown in the photo at Celebrity’s website. In particular, an entire stand of shelves next to the make-up vanity was missing. Also, the closet had a safe and several drawers taking up one third of the storage area. This left only a small closet for the two of us to hang our clothes, but we had not brought that much so it worked out. Anyone bringing a larger assortment of clothing for a longer cruise would have a difficult time hanging all their items. We noticed the lack of an ice bucket and asked the room attendant about it. She said that ice was no longer furnished in the rooms unless we asked for it. I have to admit that I was stunned by this information as we have always had ice in our stateroom on our other 40+ cruises. My wife asked her to provide ice twice a day and she said she would. She or her assistant provided it most of the time. The vanity had no drawers which did not make my wife happy. She usually depends on having drawers on both sides of the vanity for storage of all her necessary beauty aids. This vanity had doors with very small shelves behind them. It just was not as convenient as other ships we have been on. Strangely, we looked in on an inside cabin and it had the type of vanity that we are used to having. I did not understand why Celebrity would provide more in a less expensive stateroom. The bath was nicely arranged and had the usual large shower that Celebrity is known for. It also had a hand held shower head that we both prefer. There was plenty of storage on a corner rack and under the sink area. The balcony was small but adequate for two of us. FOOD We took most of our meals in the main dining room when they were open. We had what Celebrity calls Select Dining. That allows us to eat dinner whenever we wanted as long as we appeared during the serving hours. The food and service were both excellent in the dining room. I enjoyed all our meals there, but some of our table mates did not. On one night, I had an excellent salmon dinner, but several ladies at our table had veal, lamb and steak. They all had complaints about the quality of those meats. Celebrity is noted for having very good quality beef and we usually have that or fish. I usually don’t try any of the other meats, but did try the chef’s recommendation the first night. It was a breaded pork chop and it was also excellent. The accompanying potatoes and vegetables were usually very good except for the string beans which were always tough. The Ocean view Café on Deck 10 had a very large assortment of ethnic food available at several different places around the very large room. Some of the serving areas had precooked food and others cooked to order. Unfortunately, I found that many of the ethnic foods had too much spice. I like soup and tried several of them. They were all over spiced. The foods that were not over spiced were somewhat tasteless. The deserts in the Ocean view Café were of a quality that was far below what is served in the main dining room. This is not unusual and we have found this to be the case on most ships, however they usually have some good cakes or pies at some point during the cruise. I did not find that to be the case on this cruise. ENTERTAINMENT On our last Celebrity cruise, we found that entertainment had improved somewhat over previous cruises, but it is never on a par with Royal Caribbean even though Celebrity is owned by RC. We had the usual selection of production shows accompanied by one comedian, a magician, two singers and a xylophone player. All except the comedian worked hard and were appreciated by the audience. There were also a couple of acrobats that were very good. PORTS We only took one tour. That was a glass bottom boat in Catalina. The rest of the time we just walked to nearby attractions. In San Diego, we toured the aircraft carrier, Midway, which is docked less than a quarter mile from the cruise ship. In Monterey we waked through the area near the wharf, and then took the free trolley to the aquarium and back. At Santa Barbara, we took the downtown bus from the cruise ship dock to the end of the line on State Street, then toured the Presidio a couple of blocks off State Street. Then we took the downtown bus back to the ship. For seniors, this bus costs 25 cents each way. We had been to these places several times before and had seen most of the local sites. Also, the weather was very hot and the humidity was high, so we wanted to get back to the air conditioned ship as soon as possible. We stayed on the ship in Ensenada, Mexico and about half the passengers did the same. We had to tender into Catalina, Monterey and Santa Barbara, but it was not a problem. Everything went smoothly getting on and off the tenders. CONCLUSION All things considered, it was a very nice cruise. We were looking for a relaxing time at sea after some stressful months at home and we were very satisfied with the experience. My wife’s only complaint was that the cruise was too short. We usually go for two weeks or more so I understand how she feels. It is difficult to get off a cruise ship. Read Less
Sail Date: September 2015
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you ... Read More
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you can tell we have very little experience with a different line so a comparison is not possible. We have high expectations when paying for services but that being said we are easy to please and understand when small mistakes happen. We felt the price for this particular cruise was high but it worked into our schedules for work and we liked the idea of getting away for 9 nights. Embarkation at Pier 27 was smooth with no line. We are Elite members so had a special check-in. We looked at the regular check in line and each station was no more than 2-3 deep. We have never seen short lines like this. Because this ship stayed overnight in SF we walked by this area a few times and never saw a long line at any station. Our cruise was part of a 1-2-3 Go promotion that included pre-paid gratuities, classic beverage package, and a $300 onboard credit. Had it not been included on the promotion the beverage package would have been a whopping $55 per person per day! On past cruises our bar bill for the entire cruise for 2 has never exceeded $75. We used the package on this cruise for an after dinner cocktail each evening, bottled water, one glass of wine with dinner one night , and coffee beverages in the Coffee cafe. As we think back on this if we had to purchase these items separately we would most like have only purchased the bottled water, cocktails once or twice and coffee beverages once or twice. This makes the beverage package of no value to us in the future. The pre-paid gratuities are a plus and we used the on board credit for excursions that we would typically have purchased any way. We did enjoy the Coffee cafe. Beverages were excellent and area was clean and generally quiet. Staff was accommodating to our likes regarding drinks. We used this once to twice daily because it was included in our beverage package. There was a nature specialist on board. Not sure I have his name quite right but something like Mikos. His talks were informative, entertaining and easy for the standard person to understand. Do not mistake this as him not being highly knowledgeable. He was extremely intelligent but an excellent teacher and knew how to present complicated topics for general public without it being "dummied down" for those who had some knowledge of the topics. I would not want to miss any talks he would give if on board with him again. We attended the shows each night. The entertainment was enjoyable but not outstanding. On other cruises the Celebrity dancers and singers had a theme that seemed lacking this time. The guest entertainers included a comedian who was ok, a zxylo??? player who was good, a male vocalist who was very enjoyable and a female vocalist who sang 1940 hits that we had never heard before. Entertainment out and about on the ship was ok but not like in the past. Celebrity used to have small instrumental groups and acapella singers that we liked. Not this time. We found it difficult to sit and listen to the singers and usually moved on to a different area to relax. In general we found them a little loud and did not sing music to our liking. We love a balcony cabin and chose one on this cruise. We are questioning this choice and plan to try an inside room or ocean view on the next cruise. We spent most of our time out and about the ship and did not use the balcony for more than an hour or two the entire trip. Towels were thick and not worn, bath amenities included lotion, shower gel, shampoo, cotton balls and swabs, emery board, face soap, body soap, and shower cap. The room in general was up to date and not worn. Everything was in working order. Our cabin steward (Clyde) was awesome. Most of the time we did not see him but his work was evident in our room. When we did need something he seemed to magically appear. He always greeted us by name and with a huge smile! The size of the room was fine and exactly what we expected. The chairs on the balcony were different than we remembered and more comfortable. We have high expectations in the dining room due to past good experiences. Our waiter was efficient and accurate with our orders. He asked our entire table on more than one occasion if there was anything we wanted and if his service was what we expected. The food was good and we enjoyed what we ordered. There was one night when the menu featured Chef at sea that had no appeal to us when reading the items. Once the waiter explained the entrees we decided to follow what others ordered at the table and ordered the flank steak. This was an excellent choice. What I am trying to say here is make sure ask your waiter questions about the menu. We would have passed up a wonderful meal and had something from the menu that is featured everyday. Deserts were good, generally not over sweet and just the right size portions. When talking about portion size, I have read many comments about portions on Celebrity being small. We find the portion size to be consistent with european portions and to be just right. If you want more it is easy to order a double portion. We dined once in Qsine and found it to be enjoyable to do once. It was a whimsical experience but now that we have experienced it, will not do again unless we are trying to spend onboard credit. We also tried Bistro on 5 twice. There is $10 per person surcharge. Our evening table mates had been raving about this for lunch so we were excited to try it. The first time was at the compliments of the Captain and the Captain's club hostess for my husband's birthday. We received a gift card in our room and found this to be a nice touch. We ordered the Beef Stroganoff. The meal was ok. The waiter was not very helpful or attentive. We ordered and it was served. When it came time for dessert we had to ask if there were toppings. We knew about the toppings from our table mates. We left a bit underwhelmed. We tried it a second time at the urging of our tablemates and to use up onboard credit. The second time we ordered a hamburger and a Mediterranean crepe. We waited over an hour for our food. To his credit, the waiter kept checking in with us assuring our order would be coming soon. We were polite and understanding and did not complain at all. Soon the manager came over and told us our order had been lost and he would be comping our meal and offered us wine or drinks as well. After an additional 15 minutes our order came and we enjoyed it but did not find it worth the $10 surcharge if we had been paying for it. In general the Bistro did not seem to be able to handle a full area even with many waiters around. Must have been a problem in the kitchen. We booked 2 excursions through Celebrity. The first was a Muir Woods tour. The tour guide was 1/2 late due to traffic that she did not expect. We are from Colorado and knew that Bart was doing maintenance before we left on our cruise. We find it a bit hard to understand that a tour guide from San Francisco would be so uninformed as to not be able to anticipate and plan for this and arrive on time. The tour was ok and accomplished our goal of seeing the redwoods. The second tour was a dolphin seeing tour at Catalina Island. Unfortunately we did not see any dolphins but truly enjoyed being on the water in a small boat with 6 other people that felt safe and fun. We attended a few of the "cheesy" activities offered by the activities team. We found them humorous to watch. We also attended the 3 classes offered by the watercolor artist. I was impressed with the quality of the beginning kit supplied to use for the classes. This was enjoyable on the sea days to attend. In general we found the ship in good condition for the age of the ship. Disembarkation went well until we got to the pier. We liked being able to be in the Trellis restaurant while waiting for our color to be called and enjoyed this Elite Captains Club perk. When at the dock to pick up our suitcases there seemed to be quite a bit of confusion. We were getting different directions from several different workers. Each one did not seem to know what the other was directing us to do. Confusing but not unmanageable for us, but what about those who are older or less experienced with disembarking? Overall we loved our cruise and will most likely sail with Celebrity again. The perks offered with our Elite Captains Club status are a part of future cruising decisions. I believe this is true of most who seem loyal to the brand. If perks are good you will continue to have us as customers. If they are not or are reduced, we will try other brands. Read Less
2 Helpful Votes
Sail Date: September 2015
Cruise review Celebrity Infinity Sept. 4 to 13, 2015 Let me begin by saying this cruise in many ways met or exceeded our expectations, and was a very nice vacation. We appreciated our more experienced Cruise Critic friends who gave us ... Read More
Cruise review Celebrity Infinity Sept. 4 to 13, 2015 Let me begin by saying this cruise in many ways met or exceeded our expectations, and was a very nice vacation. We appreciated our more experienced Cruise Critic friends who gave us so many valuable tips before we even began. We have cruised on Crystal, Disney, Princess, and NCL as well as Celebrity, but it has been several years. We felt that it was a privilege to be able to go, and we were happy to be able to make the trip to celebrate our 40th wedding anniversary. Embarkation was a breeze. Directed into San Francisco’s spacious new Pier 27, we walked right up to a Celebrity representative, presented our documents and passports and obtained our Sea Pass cards. Celebrity Infinity’s décor was classy and calming. The itinerary was delightful, the seas were calm, and the captain and crew were very efficient and approachable to guests. The food was delicious and beautifully presented. The entertainment was impressive and occasionally surprising. Everywhere surfaces were being constantly cleaned. We did not have to wait for anything; not for a table for dinner, or tenders to shore. There were always plenty of lounges by the pool area with fresh towels. We always had our choice of seats in the theatre for shows, even just before curtain. Our Cruise Director, Patti, was helpful and informative. She was at her best when she performed, as she has a lovely singing voice. Wait staff were polite and professional. The seamen manning the shore tenders knew their business and gave a steady and strong grasp of our elbows getting in and out of the boats. The shore crews greeted us going and coming back with ice water, cold punch, and icy cooling towels. This was especially appreciated because of the very warm weather. It was hotter than expected in every port! Our cabin was Concierge Class 2, a balcony on the starboard side, 8088. It was quiet, having staterooms above and below us, though as we were midship, we did hear some early morning sounds as they opened the hatches and prepared the tenders for launching. This was OK with us; it was interesting to watch the process from our balcony. We liked being close to the ship’s library on deck eight, with cozy chairs for reading. We could not have had better or more attentive stewards than Raphael and his assistant Antonio. The cabin was small, and we had to walk single file around the end of the bed, but the bed was spacious and comfortable. I liked the soft leaf designed night light in the bathroom, the open shelves for our things, and the roomy shower with grab bars. There were built in hooks on the inside of the bathroom door and a set on the cabin wall. There were plenty of wooden hangers in the closet. Raphael surprised us one night with two swan towel animals kissing and red rose petals scattered on our bed! Lovely! Now I would like to give readers, (including Celebrity Corporate), a heads up about things that were upsetting and need to be improved. The first disappointment came moments after we stepped onboard at the shore excursion desk. We had a fixed amount of onboard credit and had budgeted it carefully for excursions, specialty dining, and photography, obtaining the prices from Celebrity’s website. Our Sausalito & Muir Woods tour we expected to pay $69.75 each for, was now $89.75 each. The Avalon Scenic & Botanical Garden price listed on their website was $39.75 each; onboard it became $49.75 each. We went to the concierge desk the following day and asked about the discrepancy. We were told that it was a common complaint and that nothing could be done. Perhaps assertiveness or asking again for clarity of policy for my upcoming online review made an impression, but we were extended the difference of $60.00 in OBC as a, “courtesy.” Another problem that we encountered right away was water. We had the Classic Beverage Package, and were assured many times by Celebrity and our travel agent that it included all water, soft drinks and some alcoholic drinks onboard. We don’t drink, so we already knew that we were not going to cost the ship much with our consumption. We had the stewards clean out the mini bar right away, leaving some ginger ale and bottled water. We asked them to just fill it with liters of water. Imagine how surprised we were when they started leaving checks for each bottle of Evian, $5.50 per bottle, .98 cents gratuity, 48 cents tax, total $6.97 for each bottle! When we objected they sheepishly explained that we would have to get and sign for our water at one of the bars, (liter bottles of Crystal Geyser were covered by the beverage package, Evian delivered to our room was not), and bring it down to our cabin ourselves! Really? This policy is just silly and annoying. It put us on our guard and made us feel that instead of relaxing we had to be checking our bill constantly. We had to request, leave sticky notes, and we tipped extra, to get ice in our bucket every day. So, here is a suggestion: Make money on the casino, art auctions, shops, classes, and spa treatments. Treat your guests graciously and put carafes of ice water in our cabins daily. The most disturbing ongoing problem came with the photography department. I had waited on hold forever pre cruise to get the word from a Celebrity representative what it would cost for the whole photography package: all prints taken, a CD, a written copyright release, and the souvenir DVD of the voyage. We were told it would be $255.00 for everything, and we planned for that, getting our picture taken as often as we could. When we approached the photo people, they claimed that we could definitely NOT get any of the prints, and a CD for that price, and they refused to give us a paper copy release, saying it was unnecessary. They took some wonderful pictures of us; they are good photographers, but we were required to search every night for our pictures in the gallery, and hand them over to them for our “packet.” We got none of these prints. We paid $234.99 for one CD of our pictures and the DVD. All of our prints were left behind and destroyed. I was very sad. So, my advice would be to get an e-mail from Celebrity stating what the cost will be for your photo package before you go. Then you will have it in writing. By the way, they relied heavily on previous footage for the souvenir DVD. Muir woods was shot at least a year before the drought by the look of the water in the creek. Avalon footage was charming, until the ship was shown anchored in the bay, “Celebrity Century.” Oops! The footage of San Francisco could have been our voyage, but they spelled Wharf, “Warf.” C’Mon, guys!! Footage shot of the Sizzle deck party was not included; why not? Was it too much trouble to edit it? Entertainment was very good. We especially enjoyed David Meyer on his xylo-synthesizer. Amazing energetic performance! We bought his CD. Ukrainian aerialists Tibi and Vika were jaw-dropping artists and athletes. Comedian Dean Gaines made us laugh with his jokes and presidential impressions. We attended his G-rated show. Colleen Williamson was engaging, as she was as good an actress as she was a singer. The Infinity orchestra was outstanding. The ship’s Production Cast singers and dancers were better than we have seen on other cruise lines. We just wished the choreographers in Florida who design the shows would have given them better material to express their talents. More storyline and less flashing their fannies in skimpy costumes would be welcome. They were fine young people and taught dance classes very well. Our shore excursions were OK, but Muir Woods was very crowded because of the Labor Day weekend, and people didn’t seem to know how to be quiet and reverent among the trees. In Sausalito we were just dropped off on the main street for 35 minutes and pointed towards the local ice cream place. Our Avalon Scenic and Botanical Garden on Catalina was an open air double tram with a good guide who drove us up the narrow roads to see the views. It was very hot! Without our cooling towels we never would have made it. The Botanical Garden was very disappointing, as the plants and shrubs were all encaged to keep protected wildlife out, and they were dying from lack of rainfall. We faced a long uphill climb on a dirt road to see Wrigley’s Mausoleum and decided to wait in the shade instead. The tour did not include the historic Casino Ballroom, and we thought that it did. Unfortunately it was too hot to walk there on our own in the afternoon, so we returned earlier than we planned to the ship, (and its air conditioning!) In Monterey we went to church and lunched with friends, in Santa Barbara we took the city electric bus up State Street and enjoyed the view of the city and the bay from the courthouse. Santa Barbara had loads of helpful guides to meet us onshore. It was September 11th and the Young Republicans from UC Santa Barbara made a display of American flags stuck in the beach for every life lost in the attacks. It was very colorful and moving. San Diego was Sea World on our own. Military folks, (active duty and retired), can enjoy four complimentary tickets. We got off the ship in Ensenada only to go to the dock market and buy Mexican vanilla. My husband bought me a pair of lovely silver and opal earrings. Food and Specialty restaurants: The Ocean View Café Deck 10 was a daily lavish buffet with something for every taste. Breakfast had four omelet stations, again reducing the wait time. I was particularly impressed with the salad bar, the four carving stations, (two on each side), the fresh breads, and the pasta station. Usually four or five choices of pasta were offered which were then heated while your sauce of choice was stir fried in a skillet with olive oil, artichoke hearts, garlic, or a wide variety of other meats and vegetables, then sautéed together and finished off with freshly grated parmesan cheese. Yum! The tables were kept bused and clean. The bar servers were always on hand to ask if you wanted something from the bar. The pizza was just OK, but the buttered garlic bread there was a daily temptation. The ice cream and sorbet bar was available from noon to 10:30 pm, and the sugar free flavors were good, too. There were juices, coffees, teas, and herbal teas to drink. They had all other non sugar sweeteners, but not stevia, so if you use it, bring your own. The only fault I found was the self serve glasses were only 4 ounces, so you had to keep getting up to refill them. Again, the water issue. There are signs on the machines asking you to not refill water bottles there. We got the dining package offered as soon as we boarded; 1 dinner in SS United States, 1 dinner in Qsine, and 1 meal in Bistro on Five, the crepe restaurant, for $85.00 per person. We dined the first night at SS United States, and had the Chateaubriand for two which was melt in your mouth beef! Service was excellent, extra tipping expected. At Qsine we wished the server would have warned us about the big portions. We had to scale back on what we originally ordered because we were stuffed. The food was delicious, particularly the Mediterranean kebobs and the meatballs. We had crepes on the last day for lunch at Bistro on Five. The flank steak and the chicken were both very good. The flaw here was the milkshakes. They are delicious, but the server has to run down the hall to the Café al Bacio Geleteria to get the ice cream, so they are often a long wait. We liked the Apple Store onboard and the classes were very popular. We learned a couple of new things. The Canyon Ranch Spa was overpriced of course, but Kusuma from Thailand gave an absolutely superior massage! Because we don’t drink alcohol we were offered to try the only alcohol free “wine” onboard, the red and white “Fre” brand. Now, granted we know little to nothing about wine tasting, but it was awful! Cellar Masters sommelier wouldn’t even talk to us about alcohol free juice, and dismissed us in a snobby manner. May I suggest that Celebrity can do better for its teetotaler guests by offering choices such as Gwurztraminer white and red grape juices bottled by Navarro Vineyards in Northern California. We discovered these at Club 33 at Disneyland and they are light, crisp, and delicious! Probably the Friends of Bill W. would appreciate it too. In summary, we felt that our TA offered us a good deal; the cabin we wanted, and the 1, 2, 3 Go promotion of: gratuities paid, classic beverage package, and $300 Celebrity OBC, in addition to the OBC they offered. We will probably go that route again. The unforgettable and thrilling moments of the cruise were kissing as our ship sailed under the Golden Gate, watching the sun rise at our tender ports, and meeting new friends from the UK. Read Less
3 Helpful Votes
Sail Date: September 2018
Quick observations and context: We sailed the Pacific NW cruise from Seattle to Astoria, San Francisco, Victoria & Vancouver. We have previously sailed multiple times on the Summit (and like the ship very much). We found the larger ... Read More
Quick observations and context: We sailed the Pacific NW cruise from Seattle to Astoria, San Francisco, Victoria & Vancouver. We have previously sailed multiple times on the Summit (and like the ship very much). We found the larger size and newer design of the Solstice VERY nice. Decks 4 & 5 (where the $$$ is) flows better than on Summit. We noticed the extra width and felt it was a more luxurious and relaxed experience. We also liked having more entertainment "out" in that area vs tucked away in a lounge. MDR was excellent as was (I can't believe I'm saying this) the buffet. We're not buffet people, but found this to be the first we went to where a) the food was fresh and really good, b) laid out clearly and easy to get what you want without standing in a long line, and c) staff was quick to clean/clear, meaning you could actually get a table. Overall - ship was run very well, clean, and felt uncrowded (I don't think they sold out, probably 90%). We would definitely sail on this class again! Read Less
1 Helpful Vote
Sail Date: October 2017
We were traveling to California to spend s couple days with family, we decided to make the long trip worthwhile and see more of California. We chose Celebrity as they added Catalina island as a port of call. It was a wonderful trip. ... Read More
We were traveling to California to spend s couple days with family, we decided to make the long trip worthwhile and see more of California. We chose Celebrity as they added Catalina island as a port of call. It was a wonderful trip. Celebrity takes care in picking employees who take the extra steps. We chose select dining and never had to wait. Most nights we were waited on by Allan and Dhia. They were wonderful, giving singing commentaries. We spent a great deal of time at cellar masters with Mervin and Victor. Stone free duo were excellent. Great music, great voices. Entertainment was good. We loved the magician and comedian Carl banks the most. Games could have been a bit better, but they can only do so much with the audience. it was a great way to see different cities in California with only unpacking once, we would have liked more active excursions, but managed on our own as phones and Internet worked and everyone spoke English. we had a veranda room with the premium liquor package. Food was very good in the main dining room. Liquor choices were amazing. We did try Quisine one night and loved it. Great job celebrity, we hope to sail with you again.. Read Less
1 Helpful Vote
Sail Date: September 2017
We choose this cruise because we had never been to the west coast and we always had planned to drive the Pacific Coast Highway. When we saw this cruise option, we decided that it would be a great way to see lots of cities on the Pacific ... Read More
We choose this cruise because we had never been to the west coast and we always had planned to drive the Pacific Coast Highway. When we saw this cruise option, we decided that it would be a great way to see lots of cities on the Pacific coast! We live on the east coast, and have taken many Caribbean cruises and two Mediterranean cruises, as well as several to Bermuda. We flew into LAX a day before the cruise and stayed in San Pedro at the Crown Plaza, which offered a shuttle to the cruise port. We liked the area very much, ate at a locals pizza place, and walked to church to attend Sat. Eve. Mass. Embarkation was quite easy, except for me walking away leaving my purse on the security belt. We were ready to board and I could not find it! We ran to the security people and they had found it and actually sent it onboard. A security guy escorted us onboard and it was waiting for me there. They had counted all the cash, which was a considerable amount, and I signed for it and we went onboard. Whew! We were very thankful they handled that so well. So, if you have a few bags going onboard, be sure you grab your purse off that conveyor. Everyone working on this ship are great. Very friendly and they just go out of their way to help with everything . Our room steward, Dillon was great, the waiters were also, and the bartentenders, Willy, Jonathon and others were so much fun.The martini bar at night was so entertaining, the bartenders would start an impromptu show and have everyone in hysterics. They always remembered us. The night they did the thing with the headsets was the best! Wish they had done it again, everyone was talking about how much fun they had that night! . We did the specialty restaurants 3 nights. Two at Tuscan Grill and one at Qsine. They were both very good. Qsine was so different and our waiter, Herbie , made it so much fun. We also did the premium beverage package which was expensive but we liked having whatever we wanted to drink, including cappacinos and expresses and water bottles whenever we wanted. The ports were all great, with the exception of Ensenada. Sorry Mexico, but I just felt uncomfortable there. Did the hop on bus in San Fran, went to Alcatraz, walked to Fishermans Wharf. The 17 mile tour in Monterey and Carmel was great. Rented a golf cart in Catalina, which was a beautiful place. Loved Santa Barbara. After the cruise, we took uber to Santa Monica, stayed at Oceanview on the beach. Great hotel, and there was a street festival going on when we got there which was great. The hotel clerk hooked us up with a private tour to Beverly Hills/Hollywood which was reasonable and very nice . Next day, rented a car and drove to San Diego where we stayed at the Catamaran for 3 nights, right on Mission Bay. Then we drove to Las Vegas, left San Diego at 5 am and saw the sun come up in the desert, very nice. This was not a relaxing vacation, but it was so much fun I would definitely do it again. The cruise is great, and I can't think of any cons. Go for it! Read Less
3 Helpful Votes
Sail Date: September 2017
I chose this cruise because of the port intensive itinerary. Boy did we get our money's worth. I had read many reviews on the Infinity prior to our sail date and was a little worried. I've been on all of the S class ships with ... Read More
I chose this cruise because of the port intensive itinerary. Boy did we get our money's worth. I had read many reviews on the Infinity prior to our sail date and was a little worried. I've been on all of the S class ships with the exception of the Equinox and have been on the Summit and the Century so I have a broader spectrum than some. Don't believe the stories on age and wear and tear. This ship is still an elegant beauty and holds it's head with class. The crew on board this ship are top notch. Friendly, service oriented, customer focused and efficiency reigned supreme. We dined in MDR (normally we are in Aqua Class for Blu so this oceanview cabin was a change of pace for me) and while the starters repeated themselves a little, one could not leave the dining room unsatisfied. Even the evening when I had the grilled chicken breast, I was not disappointed. The blue cheese souffle is not be missed. I am not much of a dessert person but the creme brulee was fabulous the two times I had it. It was a birthday cruise for me so on my big day we dined in Tuscan Grille. I have not been to this restaurant since 2013. It was a great way to spend my evening. The burrata appetizer was the best thing I ate on the cruise. The filet could have been cut with a fork and was flavorful. My dining partner enjoyed the snapper. We tried multiple desserts on the menu and all 3 were enjoyable. But the big news for me on this cruise (outside of the itinerary) was the guest entertainment AND the onboard music entertainment. DFC's , if you have not enjoyed Lou Gazzarra, take a moment and look at his website to see when he will be sailing with Celebrity in the near future. He was terrific. As was the Billy Joel show done by David Guidice -- he brought the house to its feet with a couple of his piano solos. While the dancers were terrific with the ship broadway type shows, the singers were a little lacking. The live music on board knocked your socks off with bands that got engaged with the audience like the Bryan James Band. Mr. H., a separate entertainer with live piano and singing, joined the band mid-stream on the last night. Huge talent to just walk up the piano and jump in with a song in session. Both of these acts took time to get to know the guests. I think they enjoyed this cruise too! The ports were great. One must spent some time pre-cruise in Vancouver. There is much to see and do. Seattle and Monterey were also great ports. The weather all week was coined to the Indian Summer at its finest. So much to see, so much history you can walk thru and nature abounds EVERYWHERE you look. I'm thinking about the cruise next year already. Read Less
1 Helpful Vote
Sail Date: September 2017
From the ship to the entertainment to the service. Everything was well done, above and beyond my expectations. I also enjoyed my dining experience in Blu, the staff and service was excellent and so was the food. I only had one shore ... Read More
From the ship to the entertainment to the service. Everything was well done, above and beyond my expectations. I also enjoyed my dining experience in Blu, the staff and service was excellent and so was the food. I only had one shore excursion with the ship to Cannon Beach and Seaside in Astoria which was nicely done and informative. The Infinity is a beautiful ship and the staff and crew couldn't have been nicer. Hotel Captain Serge made sure I boarded the tenter early in Monterey to meet a friend. I especially liked the entertainment each night, Lou Gazzara was very good, also liked the broadway reviews and the Cirque Soleil performance was very nicely done. I hope to book another cruise with Celebrity in the future. Nice people, good food, the only thing I wish is that the cruise was a tad longer. Their was a lot packed into 7 days, I think 10-14 days would have been better with a couple more days in each port. Flies at Alcatraz were very annoying, but not cruises fault. Read Less
1 Helpful Vote
Sail Date: September 2017
This was my second cruise overall and both on Celebrity. I am a solo traveler, and appreciated the many opportunities I had to meet a wide variety of people. I really liked the smaller configuration of the Infinity, and the layout of my ... Read More
This was my second cruise overall and both on Celebrity. I am a solo traveler, and appreciated the many opportunities I had to meet a wide variety of people. I really liked the smaller configuration of the Infinity, and the layout of my cabin. I appreciated the ability to walk from the back to the front of the ship in the cabin aisle, allowing me to skip walking through the shops, casino and bars. The solarium was a welcome treat, filtered sunlight and restful atmosphere. The snack bar served excellent smoothies, in addition to soups and sandwiches, also tasty. I enjoyed both the hot tubs and the pool. There were so many thoughtful touches all over this space. The shops were a lot of fun and I saw every one of them, more than once. The shopping was excellent, and the sales were a lot of fun. I bought many rings and bracelets, which I already treasure and wear every day. There really is something for everyone on the ship if you enjoy shopping. The food was excellent in every respect. There was an ever-changing menu in the Main Dining Room, and the service was outstanding. I had select dining, which allowed me to choose a time, and also whether I wanted to share a table with 8-10 others or could choose a solo table. I meet some really wonderful people at the shared table, and was able to share tips with them about cruising, excursions and cruise lines. It was interesting to hear about their hometowns and surprising to find we agreed on many issues of the day. All in all, I enjoyed my dining experiences on this cruise. I gave the entertainment four stars, only because I never got to attend a full show. I did enjoy the bar entertainment and sat down a number of times to hear the singers and the entertainment. There are so many options on the daily bulletin that one can find many choices as to how to plan the day. I did an excursion in every port, and enjoyed all but one of them. All of my excursions were through the ship, save Seattle and Monterey. In Seattle, we did a private tour, which was just right, as to what we saw. There was a little mixup as to our pickup time, but we were eventually met and enjoyed the trip throughout. In Monterey, I rented a car and was able to do breakfast in Carmel with a trip to the Mission, as well as visit Pebble Beach and do a little walking around Carmel. The Astoria trip was great. We visited the Tillamook Creamery and the Blimp Air Hanger and Museum. The weather cooperated for the most part, as it rained when we were inside and was sunny when we were outside. I have lived in the SF Bay Area for 50 years, but have never been to Alcatraz. No one warns you about the FLIES! They are all over, due to the site now being a bird sanctuary. The flies were all over us on the boat over as well as any time spent outside. Inside was clear of the flies, and was a very interesting tour. My Solvang tour in Santa Barbara was cancelled due to lack of interest, but I was able to sign up for a overview tour of Santa Barbara, which was interesting and entertaining. A short shop (15 minutes) at the Santa Barbara Mission was disappointed, as we only had an opportunity to take a picture and make a short visit to the gift shop, but not to view the inside of the church. The four stars was due to the Los Angeles tour, which was a rip-off, in my opinion. Despite what the tour description said, we had a wasteful 45 minutes to WALK to Rodeo Drive (we were parked a distance away), 15 minutes at Malibu, which we couldn't access due to a city function, and finally, 15 minutes at the Santa Monica Pier, which didn't give us time to walk on the pier or see any of the sites. We wasted so much time at the first stop that we had no time at the last stop. We could have skipped the Malibu stop altogether. I was not a happy camper on this tour. I would not do it again. The ship's crew was overall very good in their attention to the guests. The dining staff was OUTSTANDING, in my opinion. My cabin attendant, Putu, was beyond excellent. He was there at least three times during the day to change sheets, replace towels, and answer any question I might have about my cabin. He was friendly, always greeting me by name, and had a smile whenever I would contact him In the hall. I wanted to pack him up and bring him home with me! I loved everything about this cruise. We were blessed with good weather, smooth sailing, and a wonderful experience from beginning to end. Thank you, Celebrity, and I'll be sailing with you again and again! Read Less
Sail Date: September 2017
Great ports in all our favorite NW cities. Great food both onshore and in Infinity’s restaurants. Superb butler service in our suite Entertainment was way above average. The magician was outrageously funny and accomplished. The ... Read More
Great ports in all our favorite NW cities. Great food both onshore and in Infinity’s restaurants. Superb butler service in our suite Entertainment was way above average. The magician was outrageously funny and accomplished. The aerialists were an unexpected surprised - like watching ballet. Couldn’t believe how big the work out area was. Lots of machines, free weights and awesome views off the bow. The observation lounge had the best view I’ve every experienced. Awesome sail away views in Vancouver and Seattle. Butler service for the Royal Suite was superb - our every request cheerfully fulfilled. Can’t save enough about Singh who was personable and articulate and intelligent without a hint of subservience. Qsine was the best food by far that I’ve had on a cruise ship and rivals onshore restaurants. Tuscan was also very good with an excellent steak for me. Luminaire was an excellent choice. Best food overall for any cruise that we have taken. Read Less
1 Helpful Vote
Sail Date: September 2017
This cruise was planned by a family member, and I just joined on the trip when invited. It was my 3rd cruise, and first on Celebrity. I liked it quite a bit. The passengers were on the senior side, and it was nice to not have a ton of kids ... Read More
This cruise was planned by a family member, and I just joined on the trip when invited. It was my 3rd cruise, and first on Celebrity. I liked it quite a bit. The passengers were on the senior side, and it was nice to not have a ton of kids everywhere. (Likely because of school schedules). There were a few kids...but maybe less than 10 on the entire ship. There were a few younger adults but not that many. Our cruise was not full, I think, so it never seemed overly crowded. The ship was in great condition, I saw no flaws that really bugged me. The cabin was quite spacious (I had Oceanview), and there was plenty of storage closet space. My sister and I barely unpacked anyway. Suitcases slide right under the bed. The bathroom had plenty of space as well and was like a small hotel version. Much larger than an RV bathroom. The public restrooms on deck were also really nice...much better than I expected. They had live flowers and real hand towels instead of paper. (My other cruise trips were pretty bare bones). Dining: The formal dining room had very good food and service. However, my family is pretty laid back, and we opted for the buffet most nights and sat out on the aft deck. I did not even break out the nice dresses. The weather was so spectacular that the back aft bar was just too nice not to miss. It was clear and sunny nearly every day. While the dining room was nice...plan on about an hour and a half for the full service dinner. The buffet was pretty good, but I think breakfast could be a little better. Nearly all the food was good, but for some reason, the omelettes were not. Other than that...there is a lot of variety. I did not try the specialty dining restaurants, though I heard they were good. Room service is fun, but there are not many choices on the menu. I just like "free" room service. Entertainment: I did not watch too many shows, but the ones I did were good. My dad watched a show every day and loved it. They change quite often I'm sure. The band and performers were great. My family really got into the trivia times, but we wish they were longer and more of them. Some of the trivia meets were not that great at all, but a few were quite fun. I spent way too much time in the casino...while it was very small, I met some really nice people who also like the tables. As far as cruise ships go, this is not like some of adventure ones...no crazy water slides, climbing walls, or parasailing, etc. Not a ton of kid stuff either. It is more of a relaxing type vibe, which I preferred on this one. They do have a nice indoor pool area and enclosed deck that is nice for the more northern temperatures. We only had about one day of rain, but the nights were quite cool until we got further south. Service: Great. No issues at all. My room steward was actually dismayed a bit when I stayed in one day and got room service because he couldn't clean. He came back later. If you have not been on a cruise before, you gotta realize that most of the staff is international and English is not always the first language. They also don't make a ton of money. This cruise itinerary offered more regular English speakers than many do. The staff were all very nice and just great. Ports: Vancouver---Go early and spend a little time there. It was my first trip to Canada, and it is a wonderful modern city. There are tons of restaurants and beaches and parks. Whale watching was amazing. Astoria---Skipped it, but I've been there. It is a pretty small town. I would have preferred an overnight with 2 days in either Seattle or San Francisco. Seattle--You can walk to the pier, and for $27 take a 1-hour boat harbor tour. It was awesome and much cheaper than the regular excursions. Great views of the city and narrator. You can also walk to the Public Market and the Space Needle. Monterrey---We rented a car between several people. Cheap way to see a LOT. My sister rented from the airport, but I heard Enterprise will meet you at the ship port with the car and pick it back up. Much easier. It was incredibly beautiful. We did some coastal driving, a trip to Ft Ord, and the 17-mile drive before going back for a late lunch. San Francisco--I did the excursion with the Alcatraz tour. If you want to go there on your own, I highly recommend the tour or buying tickets online early. They are 100% sold out all the time, and I learned that Alcatraz is typically sold out days in advance, so just stopping to get a ticket the same day will not work. It was a very cool excursion...Sausalito first and trip over the Golden Gate bridge, quick drive through the Presidio, followed by the Alcatraz tour. It is fairly long, so seeing the rest of the city is not much of an option, but I had visited before. Santa Barbara---Skipped that one, but I had been there. It is a tender boat stop with a 2.5 mile way to the city from the pier. They said there were taxis, but I was happy to just chill that day. Having been there, I recommend the Mission and the Zoo. Los Angeles---Just get your ride arranged ahead of time. Not very many taxis at the cruise terminal. Plan on flights in the afternoon, definitely after 12:30. Nearly an hour to the airport on a Sunday, and LAX is the worst part of the whole trip. Read Less
Sail Date: September 2017
The Infinity did not disappoint. The ship is in good shape, but it is older than most today. The crew is extremely friendly and the service is fabulous! I enjoyed eating in Blu every breakfast and dinner and the food is great! The ... Read More
The Infinity did not disappoint. The ship is in good shape, but it is older than most today. The crew is extremely friendly and the service is fabulous! I enjoyed eating in Blu every breakfast and dinner and the food is great! The ports were interesting, except for Astoria, OR. I loved Vancouver, Seattle, San Francisco, Monterey and Santa Barbara was my favourite port. I'd move there in a minute is it weren't so expensive. I could not believe the real estate prices. Weather was beautiful in every port. First two nights were stormy and rough but after that, the cruise was smooth. I did book a future cruise for another pacific northwest cruise in Sept. 2018 on the Solstice and I'm looking forward to it very much. I can't praise the crew enough for their friendliness and always eager to please attitude. My congratulations to Celebrity for encouraging the crew to be great. Read Less
9 Helpful Votes
Sail Date: May 2017
Celebrity Infinity May 2017 Background- Total of about 35 cruises, ~30 with Celebrity, last few were all on Solstice class ships. Route-We started in San Diego and moved up the coast ending in Vancouver, 7 stops in 11 nights, also ... Read More
Celebrity Infinity May 2017 Background- Total of about 35 cruises, ~30 with Celebrity, last few were all on Solstice class ships. Route-We started in San Diego and moved up the coast ending in Vancouver, 7 stops in 11 nights, also doing an overnight in San Francisco, each city stunning in its own right. They couldn’t have picked a better itinerary, and we were only touched by rain one time in our journey which lasted about an hour, luckily that was on a sea day, so it affected nothing other than missing an hour in a lounge chair Boarding Boarding in San Diego was hectic. Two ships Infinity and Disney Magic) were boarding the same day and port didn’t seem well equipped to handle more than one. Once we made it past the security screening all was fine and smooth but did take about 1-2 hours to get to that point. We purposely arrived later in the day to avoid crowds (boarding started about 11, we arrived at 2), but still chaotic. 6/10 (but Celebrity’s portion 9/10) Cabin I initially booked a C3 for this voyage bit a few weeks before a Suite Guarantee became available for a nominal $600 so I grabbed it since it also included the 4 perks, so I ended up in an S2 on deck 6. The room was nicely maintained and updated (Infinity was refurbished in 2011), and carpets were changed again 2 years ago. The Sky suites are a bit smaller on the Millenium class that the Solstice class (250 vs 300ft2), but plenty of room for two people. Small balcony as well with a few chairs was great. Only negative I found with the suite was the combination bathtup/showers limited height. If you are tall it’s a bit awkward, as is just climbing in the high wall of the tub. Heard a few people that had sky and Celebrity suites complain unless you are tall it’s hard to climb into the tub/shower. Plenty of closet space, drawers and storage, so much so that I only used about ½ of it. Did like the little touches, the plush bath towels, great sheets, and that the room attendant and butler introduced themselves the first day. Cabin service was excellent. Never used the room service, but cabin was serviced twice a day and butler checked in 3x a day, and canapes delivered daily at about 4PM 9/10 Excursions Took two of the ships excursions and good ROI (return on investment on both). We visited the Reagan library in Santa Barbara and whale watching in Victoria. The tendering operation was a bit frustrating for some as we tendered in two ports, and some were getting antsy about the lines, but I think that’s just a part of cruising. Always amazed how crabby some people get over little things beyond their control. I do wish they would re-write the explanations on excursions details though. It just seems like every excursions details include two much flowery generic prose that could be found in a tourist publication and not really any nuts and bolts detail of nuts & bolts of the tour (how much time will we spend on bus, what places are we visiting, are we going to be sidetracked to a pottery place to try and sell us trinkets?). I wish it was more of a bulleted time line of what, where, when and how long. 7/10 Food & Dining Main Trellis Dining Room-Didn’t try it Sushi on 5-Didn’t try it Blu- Tried it once enjoyed it-Seemed to me to be a mini-me version of the MDR with smaller portions and a few different selections, nicer more intimate atmosphere than MDR. 7/10 Luminae-We dined the majority of our meals here. Can’t say any negatives about it. Truly a 100% positive experience. Service OUTSTANDING, by the second day everyone on staff knows your name and has the atmosphere of a place you’ve been dining out for decades. Food well prepared, original, seasoned and cooked to order. Their recommendations were generally spot on. The menu consisted of about 4 or 5 appetizer/soup/salad dishes and about the same in main courses. You could also order off the MDR menu if something didn’t catch your eye, but most meals I found the Luminae selection to be the better quality choice. Not even once did I find myself waiting for service, a course, or a table. Efficient, friendly and great attention is given to everything. Only open on sea days for lunch which makes sense, since when they have tried to keep it open every day (on past cruises), as it sits empty unless it’s a sea day. 10/10 Qsine-It’s a fun playful experience and you always end up with a lot more food than you can ever imagine. My only negative is that since you use the Ipads to select your dishes, would it be two difficult to have them connected to the waiter? It just seems silly that put all these inputs into a computer and ultimately the waiter comes and writes them down on a slip of paper. Bravo to Qsine for the way they handle vegan/vegetarian dishes. One person in our party, preferred vegan/vegetarian, and for just about every dish we ordered that contained meat or seafood, he offered our friend a meat/dairy/etc/etc/etc free version of the same or similar items. Truly astounded me on how the waiter kept track of the ultimately 20+ or so different dishes that he bought the three of us. 8/10 Tuscan Grille-It was awesome, had dinner one night with Captain and 8 other guests, and last night dined with the Hotel Director and three friends, and it was fabulous. I savored every bite of every dish. Filet Mignon was fantastic (as for the brown mushroom sauce for it), the plate on Antipasto (prosciutto, sopressata, salami and cheeses was heavenly). Again in Tuscan my one friend’s dietary requests were adjusted to give him alternates to the meat heavy menu. The establishment itself has a great ambience, nice old world Italian steak house design. Service was attentive but not overbearing. Like Luminae it’s a great restaurant to have a conversation in. Tables and seating are set up so you’re not having to raise your voice to speak at someone at the other end. 10/10 Oceanview Grill- Ate their twice for breakfast and a few times for lunch It’s hit or miss. I like the salads, fresh fruit and ice cream. Pizza’s are limp right out of the oven rather than crisp (I’m used to New York pizza which the Gold standard), a few of the dishes were good, but nothing really memorable. They do a great job of bussing tables, and making sure people aren’t waiting for tables. 8/10 Bars & Lounges-Great smiling faces at them all. Most of the cruise critic events were held at the Constellation Lounge on deck 11. Especially though that Istavan from Hungary was fantastic. Superb fun bartending group overall. Erik and Dian fantastic at Michaels club. Didn’t spend much time at sunset or martini bar though, so hard to give you good feedback on those. 9/10 Entertainment Was fun that they did the silent disco a few times, I think it’s a slam dunk win even if you don’t participate, and just watch the fun. Alejandro did a good job, and the activities team really seemed to enjoy getting people involved in everything from bingo, to trivia, to mock game shows. Always enjoy the Celebrity dancers and singers, the material is usually dated, but their vigor and enthusiasm makes it fun to watch. Liked some of the guest performers, magician was funny, and always fun when you see them tailor their act to audience a bit, and make it interactive. 7/10 Spa Tried an 80 minute massage, it was OK. They always try for the upsell though. 80 minute massage DISCOUNTED rate was ~$200, then if you want hot stones during it, that’s ~$30 more. I’m a massage junkie at home, and this was pretty good but not very good 6/10 Crew In a word-OUTSTANDING. Captain Berdos and Hotel Director(HD) Bosco Pires work together like a well oiled machine. Their personalities are similar and I think so is their work ethic, excellence performance. I can’t say enough good things about them and their management style. Rest of the department heads outstanding as well. The housekeeping manager, the F&B director, guest relations manager, restaurant managers all go out of their way to keep passengers happy. Kirsty the Captains club host also spectacular as was the event coordinator. The excellence of the senior managers rolls down to the staff which seems totally engaged in guest satisfaction. The senior staff attended every event that we had from Captains Club to CC, to informal gatherings, and were always asking what they can do to make things better. Great sign of an engaged group of men and women. One of the stories I heard from the HD I thought was surprising. He told me he found being a HD on a Millenium class ship more challenging then on a Solstice class ship. I would of though since Solstice having more dining venues, more passengers, more lounges and staterooms it would be tougher. He went on to eloquently explain that because the Solstice class ships have all the “bells and whistles” (my words not his, his explanation was much more poetic), it makes it easier from a guest relations standpoint. The older ships it takes some extra marketing and extra effort to make them a competitor, and he enjoys that extra challenge of showing any product he is currently serving aboard. Really enjoyed our talks as much as the meals. 10/10 Overall-I’d give the cruise 5 stars. Any minor things I pointed out were minor in comparison to all the great things that the team onboard does to keep you happy. You know it’s been an excellent cruise when you’re two biggest complaints were that Voicemail in my room didn’t work Internet was slow I already have my next voyage booked on Infinity for February of 2018, so see I put my money where my mouth is I’ll end the review with this story the Captain read on the public address system the last day, it’s called “Why I want to be a Captain” and was written by an 10 year old British boy. “I want to be a captain when I grow up because it’s a cool job that is easy to do. Captains don’t have to go to school such a long time. They only need to learn figures so they can read instruments. I think they also have to able to read maps so they don’t get lost when they sail. Captains have to be brave so they don’t get scared when it’s so foggy they can’t see and when the propeller falls off they have to know what to do about it. Captains must have eyes that can see through the clouds and they mustn’t be afraid of thunder and lightning which they have closer to them than we have. The captain’s wages is another thing I like. They earn more money than they can spend. That’s because most people think it’s dangerous to driver a boat, except captains, because they know how easy it is. There’s not much I don’t like, except that girls like captains. All girls want to marry a captain, so captains are always having to chase them away to get some peace… I hope I don’t get seasick, because if I get seasick I can’t be a captain and I’ll have to start working.” Read Less
Sail Date: September 2016
I wanted to make a cruise along the Pacific coast and this cruise was 12 nights. Most other cruise lines were fewer nights. I don't like to go to all the effort and expense to go on a cruise for only 7-9 nights. This was my first ... Read More
I wanted to make a cruise along the Pacific coast and this cruise was 12 nights. Most other cruise lines were fewer nights. I don't like to go to all the effort and expense to go on a cruise for only 7-9 nights. This was my first Celebrity cruise, I normally cruise Holland America. I found Celebrity every bit the equal and more of HAL. One thing HAL does that Celebrity didn't, is the first day of the cruise, the crew on HAL has to serve you, even to pouring your coffee for you. HAL does this for disease reasons but Celebrity apparently, doesn't see the need to do this and I liked that you didn't have to put up with that annoying practice the first day. Also, while HAL's food is superb, I thought Celebrity's buffet and specialty restaurants had better food and selections. However, I think HAL's main dining menu is a little better. We found the entertainment aboard ship, well, highly entertaining for the most part. Finally, considering that the ship served every food imaginable, it was strange that you couldn't get a potato chip anywhere on the ship. Read Less
10 Helpful Votes
Sail Date: September 2016
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at ... Read More
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at Canada Place are inadequate for handling 5,000 people disembarking and another 5,000 embarking within a few hours. Our family of three arrived around midday to find a traffic jam and off-loaded several hundred metres from the terminal. After dragging our suitcases into the facility, we joined long lines of cruisers who were forced to meander around the terminal before arriving at check-in. It was people-parking and very tiring. Time taken to board – about an hour. I stress, that this is a Port of Vancouver problem, not a Celebrity problem. My advice, skip the cruise ship lunch and embark between 2 and 3 pm. My wife did on a previous cruise and there were no delays. Infinity cabin: Deck 8 - balcony. Well appointed, though lacking in shelf space. Our 9-year-old son slept on the fold-out couch on the first night. For the rest of the cruise he used the drop down bunk bed which gave him a kind of attic room. He loved it. And it gave us much more room to maneuvre. The firm mattress made my back ache after a few days. Kids' club: Being a shoulder season cruise there were very few children on board. The Fun Zone for kids was well equipped and the activities engaging. As the week passed, my son spent more time each day and the staff deserve kudos for entertaining a small group of kids with a wide age range. Dining: We used the Main Dining Room for dinner and some breakfasts. We found the café had a wider offering for breakfast and a much greater selection for lunch. Sharing tables in the MDR for lunch is always a lottery and the café avoids that possibility. We found the food in both venues to be of high quality, with a wide variety of delicious fare. Our son disdains the kids' menu and enjoyed sampling some exotic dishes. Wine Tasting: I attended two tastings. One pairing wines with food. The other sampling a dozen good wines from around the world along with a selection of cheeses. Both were enjoyable and good value. Service: We found the service excellent throughout the ship. Travelling with a youngster on a de facto seniors' cruise meant that he got a lot of staff attention. We were impressed by their engagement with him. Entertainment: We saw two shows and enjoyed them. Summary: The ship has classic decor, is in good order, and seemed spacious. We enjoyed a relaxing trip and booked a future cruise while aboard. It's Celebrity from now on. Disembarkation: Debarked ship at 9:30. No customs. Joined a long line up for a cab. Almost an hour. Tip: Collect your luggage, leave the terminal and go to a nearby hotel for a cab. We would have saved a lot of time. Read Less
10 Helpful Votes
Sail Date: September 2016
We just arrived home from the September 11, 2016, sailing to Alaska/Inside Passage. Celebrity did not disappoint. We splurged as this was definitely a bucket list trip - and we were also fortunate to get a good deal when we booked. Our ... Read More
We just arrived home from the September 11, 2016, sailing to Alaska/Inside Passage. Celebrity did not disappoint. We splurged as this was definitely a bucket list trip - and we were also fortunate to get a good deal when we booked. Our package included everything we wanted - a concierge class balcony room, the premium beverage package, internet, prepaid gratuities, and onboard credit. I feel quite certain that if we had not gone ahead and splurged (as was our intention), I would have been discouraged by the price of drinks, internet, etc., But since we planned ahead and booked a truly all-inclusive package - it was absolutely perfect! We never actually met or utilized a concierge, so not sure that the concierge class was necessarily a perk, but as it was our first cruise with Celebrity, it's hard to know. We were invited to a concierge hosted lunch on embarkation day - which was great, but didn't include meeting a concierge or hearing anything about one. We also received a special concierge invitation for priority disembarkation on the first port day, but frankly, that was a little lackluster as there were dozens of people waiting in the hallway of the 2nd floor without anywhere to sit. I'm not complaining - it was a one time event, and we did get off as soon as the ship was cleared. However, I did see several people who really weren't able to stand for that long unassisted, so for them I imagine it was more of an issue. Our stateroom attendant, Eduardo, was outstanding. He was so kind, friendly, and efficient. Our room was always refreshed quickly and thoroughly in both the morning and the afternoon, and anytime we needed anything he was quick to respond. The stateroom was plenty big for us and we were pleased with the balcony. The room did show some signs of wear and tear in the internal cabinet/door hardware, but everything was functional and it didn't inhibit our experience. Hubbard Glacier was amazing - I'm so thankful we had the balcony for that experience. We opted for the Celebrity Select Dining and made dinner reservations for the Trellis Restaurant 4 or 5 of the nights. We chose the "sharing table" and were seated at the same nice table near the back windows each time. Our waiter, Russel, was a delight. He called us by name every single meal and made us feel very welcome and valued. He gave excellent suggestions for starters, main courses, and desserts, and we never went wrong when we followed his guidance. Our Sommelier, Rudy, was also attentive and efficient. He called us by name as well, and never left us waiting. The assistant waiter, Alvin, was a table ninja.. moving in and out nearly unnoticed but always filling water glasses, removing plates, and taking care of the details. We met wonderful people at our dinners that we now consider friends, and it definitely made the whole experience even more enjoyable. I highly recommend "sharing tables" and getting to know your fellow passengers. The food was consistently excellent. One night I skipped Russel's recommendation and chose the "classic" option of a sirloin and it was a bit tough, but otherwise, we were very pleased with the selections, the quality, and the service. We did visit the buffet for breakfast and lunch some and that was more often than not a bit frustrating as far more people dined there than the other venues and it was often difficult to find a table. Even so, any frustration was generally due to other passengers and not a direct reflection on the ship staff or service. The dining staff were quick to clear tables and were frequently checking in to offer drinks, etc., We took advantage of many of the activities on board, and it was always a blast. We went to almost all of the nightly shows in the Celebrity Theater. They were all enjoyable and our favorites were the acrobats and the comedian, Darryl Joyce (sp?). The singers and dancers had great energy. We also participated in some of the celebrity life trivia events, and each round of Bingo (we won once!). We also watched a round of Bandaoke and listened to Bill Forester (sp?) do an Elton John set. There was never a lack of things to do and enjoy. We spent time several nights at the Martini Bar and enjoyed the silent disco there. We also spent some time in the Casino and won often enough to keep us playing :) I wish we could remember the name of one of the drink attendants there, he was great! We frequented the Café daily and the drinks were always superb. Although we often took our lattes "to go", when we did take time to relax there the atmosphere was great and the table service was friendly and attentive. The pastries/cookies were a treat as well. On the last "at sea" day we finally tried the Gelato - and it was definitely worth the extra charge. It was delicious - probably a good thing we didn't try it until the end ;). We booked excursions through Celebrity for each port. We booked three in advance and one once we were already on the ship. In Icy Strait, we went on a whale watching tour and it did not disappoint. We were fortunate to see multiple humpbacks from a reasonable distance and got to see the spouts, humps, and flukes many times. It was a great experience. In Juneau, we had booked a helicopter/glacier hike, but woke up to a very wet and windy day, so were not surprised to find out it was canceled. However, the excursions team was outstanding at dealing with the situation and quickly offered us other options. Switching to the other excursion was fairly painless and the refund of the difference was made automatically. We had scheduled two excursions that day but when the first was canceled, the recommended replacement was a longer one that included a meal, so they said we could cancel both of the originals and be refunded. We did have to go to the shore excursions desk to correct the 2nd part of the excursion but they were quick to remedy it. Of course we were disappointed about missing the helicopter, but it definitely wasn't the fault of the cruise line, and we were satisfied with the way they handled the situation. Part of our replacement excursion included another whale watching boat, and although the weather wasn't great, we had the amazing privilege of seeing a humpback do a full aerial breach - it was worth every wet/cold moment. In Ketchikan, we drove on an ATV Wilderness ride to a scenic overlook and a waterfall. It was definitely an enjoyable experience - if you do it, take them up on the complementary raingear.. I took a rain jacket but opted out of the rain pants.. and wish I hadn't.. it was a bit muddy/wet - which was great for the experience, but not so much for my pants ;) We traveled alone as a couple, but met many great friends through Cruise Critic and then just through various venues on the ship. We did not travel with children and there were very few children on the boat. The few children we did encounter were always well behaved and seemed to be having a great time. We used some of our onboard credit to get a Persian Garden pass, and we took advantage of that area almost every day. We LOVED the herbal sauna, the heated benches, Turkish spa, etc., etc., etc., and we often enjoyed some time in the Solarium hot tub after a good visit to the Persian Garden. In summary - we would definitely go again and highly recommend it. It was definitely the bucket list experience we hoped for. Any frustrations or complaints we had were minor and were always related to other passengers (which is just part of any crowd experience and not the fault of the ship). If you go with the intention and expectation of having the adventure of a lifetime -it's there waiting. And, if you can't go with that attitude, do everyone else a favor and don't go. Read Less
3 Helpful Votes
Sail Date: September 2016
Infinity is a smaller older ship who still looks good for the most part. The crew were overwhelmingly helpful, friendly, polite and fun. I never saw the Captain. Some cruises you see him all over the ship, not this one. I even did ... Read More
Infinity is a smaller older ship who still looks good for the most part. The crew were overwhelmingly helpful, friendly, polite and fun. I never saw the Captain. Some cruises you see him all over the ship, not this one. I even did a bridge tour with the Elite group and no Captain. No big deal. Stayed in 8121, an accessible sky suite. When I originally booked I needed one for my husband who has since died. I tried to change to another but they were sold out. As soon as I boarded I asked Guest Relations to switch me if a handicapped person in a sky suite needed it. Nobody did. I HATED this room that they call a suite! I expected a roomier room since it's accessible and it is that, but the balcony is the size of a regular balcony. I paid for a suite and got a regular balcony! That really burns me up! There was no ramp to roll a wheelchair out onto the small balcony. I was told that they lay one down when it's needed! If my wheelchair bound husband was on this cruise he would not have been able to turn the wheelchair around on the balcony - that's how narrow it is. The towels were worn and thin, one of them was torn at the seam. Again - paid for a suite and get lousy towels?!?! If you've ever been in a motor home then you know what the toilet is like. That is exactly how the toilets are on this ship. Let me tell you - they are not comfortable. The roll-in shower allowed water to spray half way across the room, so I used the crummy towels to sop it up after each shower. Also the shower is quite small. There were other cosmetic flaws that I pointed out to guest services, such as broken drawers and a broken cabinet. They fixed the broken cabinet as soon as they were told about it. The beauty of being in a suite is that we were treated very well. We met our butler (I honestly had no use for him) and our cabin attendant right away. Erick Guzman was our concierge at Michaels Club and he was fantastic! We mostly dined in Luminae where the staff was excellent until the last night. The maitre 'd forgot about us and seated table after table after table. He was very apologetic but it was 50 minutes later and we still weren't seated. Since we had to pack up to leave at 7:30 the next morning we ordered from that menu for room service. It was cold, had no bread, had no salt, pepper, no drawn butter and had no utensils. Also they sent up the desserts at the same time ... ice cream - of course it was melted. It was the only bad thing that occured on the cruise, aside from the room. It was a big inconvenience and the maitre 'd was very sorry but it completely ruined the last night's dinner ... lobster! I had complained about the room and other issues early on and Guest Services took excellent care of us. They gave us a very generous future cruise OBC to try to make up for the trouble. That helps. Ate in Qsine on the one day they offer lunch. Normally $25 the guy sold it to us for $20 each. Not worth it. None of the food was spectacular and 2 dishes that should have been hot were not. The buffet food was buffet food. Cafe al bacio (spelling?) was great. They make up great coffees, tea, hot chocolate and have a full bar as well. You pay for these but the pastries, cookies and cakes are free. The Martini Bar was very fun. The guys working there were very entertaining although the drinks weren't spectacular. Rendezvous Lounge was great - very good bartenders. The Constellation Lounge was great with very good bartenders. It's a wonderful place to sit and watch the ocean - perfect on our Alaskan cruise. We played trivia and enjoyed many cocktails there. The cruise director was Damien and he was really very good! I prefer the big new ships that have so many activites. It can be pretty boring on the Infinity. .... and that's my opinion Happy sails Read Less
10 Helpful Votes
Sail Date: September 2016
Truly a wonderful experience. We booked Aqua Class with Premium Drink package, wifi. Drink package well worth it. I tried things I never would have sampled left to my own devices. Most were good. Aqua Class is the way to go, dining ... Read More
Truly a wonderful experience. We booked Aqua Class with Premium Drink package, wifi. Drink package well worth it. I tried things I never would have sampled left to my own devices. Most were good. Aqua Class is the way to go, dining at Blu was exquisite every night. I was concerned the food would not be enjoyable for my husband, for he enjoys simpler fare, ie meat and potatoes, but he enjoyed the variety and was pleasantly surprised. The staff there go above and beyond to make your evening special. I cannot say enough nice things about them, follow their suggestions on the menu, they know. We tried the Trellis( main dining for most cabin classes) one night and although the menu was similar, the food was not prepared with the same care and presentation, but in their defense I would have never known if we didn't have access to Blu. It would have been fine. The Rendezvous lounge was a great comfortable place to spend evenings. The Celebrity Life team was awesome.The Spa and solarium pool are nice and tidy, and the steam rooms a very nice perk. The constellation lounge was great for dancing. There were three smoking areas on the ship and that was adequate. We met a lot of wonderful friendly people there. No smoking on our veranda, which only was a difficulty in the mornings. The Oceanview cafe was a nice buffet with great variety. The poolside bar is a fun place, Norris the bartender, always friendly and smiling. Overall, a wonderful experience. We set out to have a great vacation and we did. Read Less
4 Helpful Votes
Sail Date: May 2016
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the ... Read More
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the itinerary and not so much on the ship. We have done Alaska on Infinity and had no complaints. Embarkation in San Diego went smoothly and we were onboard at about 12:00pm and went straight to Bistro on 5 for a quiet lunch. We were very disappointed to see that the daily specials were gone and our paninis were just OK. At about 2:00 pm the rooms were ready and we went to check out OV 3072. We have always had a veranda or better so this was our first time trying an Oceanview and it really was fine although I do miss having coffee on the balcony or just being able to open the door and get some fresh air. All of our port stops went fine but I would not bother getting off the ship in Astoria next time. Nothing to see or do there. San Francisco was crazy busy with an onshore event but we had fun anyways. In general, I would have to agree with many others that MDR food quality and selection has gone down but not enough for me to leave X. We dined in the MDR most nights as well as once in Tuscan and twice in Qsine. We enjoyed the specialties the most. Many people have said that in Qsine you should go with at least 6 people but we found them very adaptable for a 2 top. We tried 5 dishes the first time and another 5 the next. It's easy, push the plate away when you've had enough! Lots of fun! The only negative there was that the servers and Maitre'd checked on us so often it was a little intrusive. We only really ate in the buffet for a light breakfast and it was always good. Excellent eggs benny! If we were on the ship for lunch we ate at the pool grill. Awesome burgers! Huge thanks to Ramesh our waiter in the casino bar. He was fantastic! Another star for us was Heston, our assistant waiter in the MDR. He should be a head waiter, everyone loved him. The Thalassotherapy pool was great and we enjoyed all of the shows we attended. We only had one truly bad experience on the cruise and that was Siraz, our sommelier. He was rude and spoke down to us. Read Less
12 Helpful Votes
Sail Date: May 2016
We had another great Celebrity cruise. Some of our "firsts" on this one: First aft cabin (love!), first time eating in the MDR for breakfast (still haven't hit a lunch!), first time we caught the Liars Club game (fun), first ... Read More
We had another great Celebrity cruise. Some of our "firsts" on this one: First aft cabin (love!), first time eating in the MDR for breakfast (still haven't hit a lunch!), first time we caught the Liars Club game (fun), first time as Captain's Club Elite passengers. We spent a lot of time on our balcony rather than public areas this time around because we had upgraded to a family veranda cabin and wanted to get as much use out of it as we could. So for us, this was a very laid-back cruise. We caught some of the guest lecturer's topics and they were very interesting and well presented. The main dining room had flipped select dining and traditional dining on this cruise, so as Select diners we entered on Deck 4 rather than Deck 5. We were only seated promptly on about 3 of the 8 nights we ate in the MDR. The other times we were handed a beeper and told to keep ourselves amused until paged. That was fine, we're pretty relaxed about that sort of thing, but we did see lots of empty tables being held for those with reservations. I think Select Dining only works when there are no reservations taken. Regarding the food and drink: We found bar service everywhere we went to be very prompt. I had a couple of fails drink-wise - a mojito that tasted like it was made with vodka rather than rum, and a Peach Melba drink (from Cafe al Bacio) that did not have a peach in it, but did taste very sour for some reason. I guess that was another first - the first drink I ever abandoned. Food-wise, we had pretty good luck, although my french onion soup had quite a large unchewable piece of onion in it that I had to unobtrusively eject into my napkin and then back into the bowl before it was removed by the waiter. I did see him looking at it like "What the.." as he carried our dishes away, but he never asked. I do want to mention what a shame it is that the sommeliers and wait staff are so rushed that they need to practically run through the dining room. It felt unsafe at times because there was a constant flow of passengers being walked in to be seated as well as those who had finished their meal trying to pick their way through the madhouse to exit the dining room. I felt bad for the crew and can't imagine having to work at that pace each night. I'd like to see the CEO and other higher-ups disguised as everyday passengers so they can take it all in for themselves. Specialty Restaurants: Qsine was fun, and the food very good. I liked that they have a nice selection of ethnically diverse foods. M's Favorites were also my favorites. Tuscan Grill was puzzling. I ordered red snapper and our waiter strongly suggested that I change my order. I ordered the beet salad and was again steered to something else. He did bring the broccolini side that I ordered, but I wish he'd advised against that one. It tasted like freezer-burned broccoli, and looked the same. This was a newly reworked menu, and I wonder how so many poor dishes made the final cut on the menu. It seems like the staff should be proud to serve each and every dish on the menu when they're charging $45 per person. This is the second time in a row that Tuscan has diappointed, and I won't be going again. I truly wish they had left the nautical-themed restaurants on the M-Class ships. Kudos to ALL of the Celebrity crew. I saw several instances where irate passengers were unloading their frustrations onto crew members. The patience they exhibited in response to this snarling was commendable. I mean, who knew that the sky would fall because there was a cheddar cheese shortage on the last day? Miscellaneous comments: The pizza was very good! As were the donuts in Cafe al Bacio (so much filling inside!). And the burgers and hot dogs at the poolside grill! We enjoyed CC Elite status for the first time on this cruise. We went to a total of one Elite breakfast in the Tuscan Grille, used our laundry coupons and one dry cleaning coupon. We never made it up to the evening cocktail party. We had heard there were over 700 Elite and above passengers on this sailing and just weren't feeling like we wanted to deal with that. Maybe next time. We saw constant maintenance and extensive cleaning happening each day. And these efforts really did show. The Infinity looks great! Read Less
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