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26 Helpful Votes
Sail Date: April 2019
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. ... Read More
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. It was freezing! Also don't cruise out of San Diego, their port facilities are completely inadequate. We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: The quality of the food was the poorest on any Celebrity ship I have sailed on. Most of my cruises are on Princess, I used to tell people that one of the main advantages of Celebrity was the quality of the food. I no longer will say that. See the pictures for an example of the poor cuisine available in the buffet. If you are glucose intolerant,. there is a specially marked section for you. If you want no sugar, there may be one or two items, IF YOU ASK, that are NSA. After several complaints, they started labeling the NSA items. Change from breakfast to lunch should be Done an island at a time, not in mass! Use real eggs for omelettes not that stupid liquid. Consistency is awful. Hamburger has too much filler and not enough meat The most appetizing item in the buffet was usually the fresh apples, sad! The management of the ship seemed to go out of their way to ignore the needs of the passengers. As an example, the doors to the Captains Party opened 10 minutes before the schedules time - despite the long line of guests!. Also they go out of their way to get your money. We had one credit card for the cabin, however, the charges were kept track of on a person bases. Therefore, since all the charges were made on my cruise card, I ended up owing money, whereas my wife should a large (non-refundable) credit! They had "Coffee" cards, where for a discount, you could get 10 deluxe coffees. However, they refused to sell or even acknowledge that they existed,until the second day of the cruise. No Luggage concierge service in Vancouver. Read Less
7 Helpful Votes
Sail Date: September 2018
We are Diamond cruisers on Royal Caribbean. Therefore we were able to join Celebrity as Elite Captain Club members. So we wanted to try Celebrity to see how it compares to Royal Caribbean. We were extremely disappointed. The Celebrity ... Read More
We are Diamond cruisers on Royal Caribbean. Therefore we were able to join Celebrity as Elite Captain Club members. So we wanted to try Celebrity to see how it compares to Royal Caribbean. We were extremely disappointed. The Celebrity Infinity has the potential to be a beautiful ship. Unfortunately it has not been properly maintained since it was launched in 2001. The ship looked drab and it never smelled fresh. The service in the dining room was the worst we have ever experienced, partly because there were not enough waiters to properly serve the guests. The food was bland, the selection was limited, especially the breads, and dinner took almost two hours every night - a real endurance contest. The buffet options were dismal - don't even think about eating any breads, pastries or donuts. We experienced raw sewer smells in our cabin on three nights which woke us from a deep sleep. Our cabin steward was one of the nicest stewards we have encountered. Our cabin was very nice, though dated and in dire need of a refurbish. We will not cruise on Celebrity again. Read Less
4 Helpful Votes
Sail Date: May 2018
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost ... Read More
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less
Sail Date: May 2018
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ... Read More
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ,and seemed there were a large number of passengers who had multiple cruises and had status. There were more "elite/suite" areas and events than I have ever experienced. Ship was easy to navigate around. Elevators were prompt. All meals were very good. The buffet was very clean, well organized,and extensive (milk could have been colder). We enjoyed the Spa Cafe for healthy lunches. We did celebrity Select dinner seating and never had an issue. The only port /excursion complaint was that trip to Muir Woods was cancelled with no prior notification. Exercise ares was great ,although TV could have been better. Service overall great. Entertainment average but enjoyable Read Less
6 Helpful Votes
Sail Date: September 2016
This was our 34 cruise since 1991 and the third on Celebrity. To say it was a disappointment would be and understatement. The food which is why everyone cruises was in the poor category. They have now come up with new names for items on ... Read More
This was our 34 cruise since 1991 and the third on Celebrity. To say it was a disappointment would be and understatement. The food which is why everyone cruises was in the poor category. They have now come up with new names for items on the menu but the food overall in tasteless and unappealing. For the first 3 nights there were very few wines to choose from as they were out of most items on the menu. There were 4 nights in a row where there was some type of chicken rollatini on the menu. Now on the left side of the dinner menu they have steaks and lobster available for an up-charge from $17 to $32 if you do not like the evenings offerings. The specialty restaurants have similar food to the dining room just larger portions for an additional charge of $45 to $50 per person. We had dinner in the Tuscan restaurant where we expected a generous shrimp cocktail and steak for dinner but now go. We had fish that was tasteless and very poor service. The ship was not well cleaned or maintained. There were chairs with the stuffing coming out and the wooden arms heavily scared. The tables in the Ocean View Cafe (buffet) were constructed with a poor edging that was encrusted with dirt and grime. We pointed this out to the staff and they said they cleaned it but is wasn't during our cruise. The prices of items you normally purchase were very high also, A liter of water was $5.50 and a can of coke was $5.00, both with an additional 18% tip, just outrageous. Overall the service was less than average. We will never cruise on Celebrity again. Read Less
5 Helpful Votes
Sail Date: September 2018
We decided to take this cruise because of the Itinerary... The check in was quick although since we were returning a rental car in Vancouver, they had us going up and down couple of times until we got on the ship. We were in cabin 7111 ... Read More
We decided to take this cruise because of the Itinerary... The check in was quick although since we were returning a rental car in Vancouver, they had us going up and down couple of times until we got on the ship. We were in cabin 7111 and our steward was great. No complains there.... The cabin was smaller than what we are used to based on their other ships, but it was OK... Bed - it was extremely hard and uncomfortable. I have back problems and there were nights when both of us couldn't sleep. Wanted to use the couch but it was too small and we couldn't. Not being able to sleep really put us in bad mood during the days. I sleep really well on the ships and was looking forward to it. Needless to say didn't happen. The friends we traveled with is a massage therapist and thank God she was able to help me so I can walk and move. Specialty Restaurants - Qsine was a cute experience... Tuscan Grill - we love this place, this time not so much. A dinner of 4 took 2.5 hrs all together, ordering a drink took 25 min to get it and if you want a refill it is another 25 min, on couple of occasions we had to fill our water glasses from the bottle they left beside the table. Buffet - the food was OK, not many choices, but OK... Getting a drink - we gave up on this one... no one ever walked around us and we ended up getting it ourselves. We liked the Martini Bar where we met other people with the same experiences of the beds and service. We are usually not high maintenance travelers and were really looking forward to this vacation. In summary, the bad bed, nonexistent service made us quiet disappointed with this ship, as we still paid premium price for the cruise. It wasn't cheap. This ship was Refurbished in 2015 and it doesn't look like it already. We did enjoy the tour of the ship, this was probably the only good thing on the ship that we experienced. We will be not taking this ship again..... Read Less
3 Helpful Votes
Sail Date: September 2017
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a ... Read More
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a customs scanner but they don't care that you have bottles (very strange). The ship looks like it needs a make-over. However, the theatre, gym and dining room are all very nice. I play craps. This ship may have the worst crew working the table that I've ever come across and they seem to take their direction from their inhospitable casino manager. Stay away from this casino. Leaving the ship on the final day wasn't good. We lined up when our number was called and found that people that were exiting the elevator, simply went ahead of our line. When this was brought to the attention of a staff member, my complaint was met with a blank stare. Another case of Nobody is in Charge. The Hotel Manager doesn't seem to be aware of his responsibility to passengers. My final complaint is a big one - what were they thinking? The Hotel Manager decided it was a good idea to make the sauna a unisex facility. I won't go into the whole story ... but women were given full access to the ENTIRE men's change room/toilet area NOT JUST THE SAUNA. Imagine my surprise when I exited the shower to find two women standing outside its door waiting to use it? Read Less
8 Helpful Votes
Sail Date: May 2017
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last ... Read More
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last cruise. From embarkation in San Diego to returning to the ship after our last full day in Victoria BC, we encountered problems literally every other day. Most were small, but annoying and took time to resolve. Celebrity is in the service business, but seems to have made changes strictly to make more profit for them. Examples: Room towels were of lesser quality than a Holiday Inn Express. Celebrity now allows select members of the ship's crew to dine with guests in the Oceanview Cafe. No more midnight buffet's or even finally evening midnight buffet with ice sculptures. And, the chairs and tables in the Cafe really show their age and need updating. But who cares, it is where the buffet is served. Entertainment included a very mediocre juggler/magician as a main act. I could go on, but what is the point. Celebrity only cares to get you on board and then sell you everything they can. That is there focus. The even messed up two "Special Events" that we were celebrating including my 60th birthday on a day we were at sea. Why ask if you are celebrating special occasions on the cruise, and then mishandle and miss entirely, the special occasion? Yet, this is what Celebrity has become. Poor trained, poor managed staff that can only apologize for problems and put band-aids on them, rather than doing something to change the experience and make it better. Mind you there were a few shining stars who tried really hard, but this was a long and expensive cruise and the overall on board experience was not a positive one. Read Less
9 Helpful Votes
Sail Date: May 2017
Have seen various reviews of Celebrity and decided to try it for our 50th anniversary. We are experienced cruisers (over 60 cruises on 5 different lines) and were disappointed in the concierge veranda stateroom. 1st- the closet for our ... Read More
Have seen various reviews of Celebrity and decided to try it for our 50th anniversary. We are experienced cruisers (over 60 cruises on 5 different lines) and were disappointed in the concierge veranda stateroom. 1st- the closet for our clothes is too small for all of our clothes (11 day trip), 2nd- the hanger system is enough to infuriate a person who is used to a system where one can remove hangers with ease, put clothes on them and return the hanger to the rail that holds them. One has to fight to either remove the hanger from the holder or compress the rest of the clothes already in the closet in order to replace the item back into the closet. Too those who might say we took too many clothes, remember we have been on many other ships and have not had this kind of problem. NEXT- the advertising said we would have a REFRIGERATOR in our room. In all other ships that we have been on, the refrigerator has kept our beverages cold. We complained about a warm "refrigerator". We were told by the front desk person and the engineer who came to check our box that it was not a refrigerator but a cool box a mini-bar setup. He replaced the old "cool" box with another one which did not provide any improvement. Don't the people who use the mini-bar want cold beverages? If it had not been for our cabin attendant constantly replacing a large and small ice bucket which was refilled twice a day. we would not have had any cold water or milk to drink. Otherwise, the cabin was comfortable. Eating- the hamburger stand was terrible. we were served a cold hamburger on a cold bum with a cold piece of cheese.- yuck! The dining room was average. The room service was outstanding!!!! We used room service frequently and were very pleased with the service and the food provided!! The Qsine restaurant! What a night! It was an incredibly different and fun experience. We went there on our anniversary and could not have chosen a better celebration! In conclusion - the trip was comfortable and the staff were friendly. The ship is basically bland and there is no "WOW" factor. We were surprised that we did receive an evaluation form after the trip. Our friends who the same trip last year did not receive one either. We wonder if Celebrity is not interested in the opinions of first time Celebrity cruisers. Read Less
7 Helpful Votes
Sail Date: September 2016
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority ... Read More
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority boarding only applied to the initial sign-up and receipt of Sea Pass. We were then directed to join all the other passengers waiting and given group number 19. When called, we wound through the terminal, waited to have our pictures taken and continued winding through the terminal. This is not priority boarding! Upon reaching our stateroom we observed the broken down hide-a-bed and the absence of promised "extras" to be provided Concierge passengers. The "dedicated" concierge was not available at his desk at the specified times. Concierge passengers were to have Priority Reservations in the main and specialty dining rooms. When I requested a reservation in the main dining room for 6:15 or 6:30, I was told the period from 6-8 was "blocked out" as so many passengers desired eating then! At the Tuscan Grill I made a reservation and requested a specific table. Again I was told they could not guarantee a specific table but to come early (before they opened) and stand in line to be first and then I could get the table i wished. This is Priority Reservations? As a result, my wife and I could see no advantage to having booked "Concierge Class". The food aboard was totally unremarkable. In the Main dining room, if you wanted a steak you could pas an additional $25! Really! Same in the Tuscan Grill. After paying a cover charge of $40 per person, New York Strip or Lobster was an additional $25 to $35. Wow! Rendezvous Lounge on previous cruises was a pleasant place to have a cocktail before dinner and listen to dance music or dance. This cruise there was "Trivia Quiz" each day before dinner. Cruise passengers were not dressed for dinner having just come aboard from shore or from on-board activities. Service in the Rendezvous Lounge was so poor that it was almost necessary to stand in line at the bar and get your own drinks. Also, "nibbles" were not provided as before. Entertainment was significantly below what we had come to expect on INFINITY. The was no Piano Bar anywhere at any time. Music other in the main theatre was totally lacking. Almost everyone we talked to expressed the same disappointment in the ship and felt that Celebrity had instituted too many coast saving actions. My wife and I had planned to cruise with INFINITY on a South American cruise in December of 2017. We will cancel that cruise and we will not cruise on INFINITY again and the jury s still out on Celebrity. Read Less
9 Helpful Votes
Sail Date: September 2016
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were ... Read More
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were some worn items which needed attention. Embarkation (going onboard): THE RECEPTION: GREAT: Everyone was welcomed onboard with a Mimosa which was a nice touch. NOT SO GREAT: The deck on which embarkation was taking place was small and congested. Nobody seemed to know where to go after we were given the mimosa and none of the staff directed or intentionally welcomed too many people. The Staff: GREAT: MOST of the staff were friendly and pleasant. Our cabin attendant and 2 dining room servers were WONDERFUL. (very low key and quiet but great servers) NOT SO GREAT: More than a few staff were low key and didn't make eye contact unless they were trying to sell a drink package. The Ship: GREAT: Very clean and well-maintained. The lounges and sitting area are beautiful, comfortable and tastefully decorated. The outside deks are clean and beautiful. NOT SO GREAT: There some areas which needed a bit more attention. The elevator panels (inside and outside) were a bit scrached up and the plastic on the buttons of a couple of the elevators were broken. The Cabin (#7180) - Balcony: GREAT: Beautiful decor with lots of drawers, big closet and lots of hangers and space. The bathroom is beautiful with lots of counter space. The shower was roomy with a clothes line on the top of the shower entrance. The fixtures are shiny and new with great water pressure (surprising!) The balcony was great. The furniture was good quality and sturdy which made being on the deck very enjoyable. If you can, a cabin with a balcony is a must :) The bed and pillows were comfortable. NOT SO GREAT: The cabin was a bit tight and small. Dining: GREAT: The Trellis (main dining room) was nicely decorated. NOT SO GREAT: The tables were a bit close together. We were at a 6 person table and some parts were really close to the next table and the servers had to squeeze. We also noticed that some of the 2 people tables were REALLY close together so they might as well be sitting together! THE BIG DISAPPOINTMENT: We booked this cruise to celebrate our 25th wedding anniversary. We had told our travel agent and she made certain that it was passed on to Celebrity. Well, the cruise line FORGOT and we spent the week with NO celebration at dinner. When we approached guest relations to tell them, they hardly paid us any attention and blamed it on our travel agent for not telling them. We just told our agent and she spoke to Celebrity. They offered us $50 ship board credit for our NEXT cruise with them and this offer expires IN ONE YEAR. I'm sorry, but we don't have money to take another cruise for a while! We scrimped and saved to go on this cruise for our 25th anniversary. And what's the point if we have to go to them and say, "hey, where's our 25th anniversary celebration?" Read Less
11 Helpful Votes
Sail Date: September 2016
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
1 Helpful Vote
Sail Date: September 2015
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man ... Read More
Our cruise started off on the wrong foot during the lifeboat drill. Several elderly passengers were in our group, which our muster point was the photo viewing area. We were told to line up 5 deep close together. One elderly man accompanying his wife who was walking with a cane asked the young man in charge of our group how long the drill would take and was told, "how ever long it takes for everyone to follow directions and get in line." He asked for a chair for his wife and was told none were available during the drill and the gentleman pointed to another group whose muster point was in the lounge and said, "but they have chairs and can sit." The Celebrity employee rolled his eyes and that pretty much set the tone of the entire trip. We were in stateroom 9068 having selected an Aqua Class Balcony. The first day the room was okay. On the second day there was a slight sewage smell, but this was overtaken by a powerful different smell. On day two we returned to the ship, stepped into the hallway and were greeted by a could and overwhelming chemical smell. You literally could not see past two cabin doors, they were spraying a disinfectant. We, along with other passengers were all hacking and coughing, Celebrity stated this was a standard cleaning procedure to spray the ship in this manner. The employees had respirators on, we did not. By day three the sewage smell was overwhelming. We complained about the smell and was told they could spray something to freshen it up. The next day we noticed the carpet was completely soaked. We complained and were told in Aqua Class, the tiles in the shower can become broken allowing water under the floor. We noticed the bathroom floor had broken tiles that when stepped on, water would squirt through.We were told they knew this was an issue, they would dry the floor so they brought in someone to fix the tiles and dry the floor. The other possibility mentioned was shifting and broken drains, I am horrified it may be sewage, but there were no answers, only changing stories. The maintenance guy comes in and the tiles are "fixed" in less than 5 minutes. Then the drying blowers were brought in which succeeded in super blasting the stench around the room. The next morning the floors were soaked again and we did not use the shower. At this point we moved to another room that was not Aqua Class, and the bathroom floor had broken tiles as well that when stepped on water would squirt through. The new bathroom smelled like rotten potatoes instead of sewage so it was an upgrade. The balcony on the replacement room had a pipe coming down the outside wall that leaked goo that resembled and smelled like spoiled milk. We were told by guest relations this was a known issue with the ship and nothing could be done...so Celebrity is charging people for an Aqua Class room knowing this is an ongoing problem that is not being fixed. For all the issues we were given $150 certificate toward a future full priced cruise. No concession was given for the fact we were in Aqua Class but moved to a lower level of room. As for other reviews, they are accurate, the ship's main dining room is completely understaffed and overwhelmed. Servers can't be friendly, they are too busy running back and forth. We felt truly bad for them and did not complain about cold food and missing items. Qsine was well done and the service there was outstanding. As for documentation procedures, the staff is clueless and several people were upset over incorrect customs information. The ship did not manage to dock on time at any port. It was always an hour or so later than the published time for people to be able to get off the ship causing several people to miss activities they had prebooked so be sure to account for this when making plans. The one great thing about the ship was the kids program. The main dining room was so overburdened we ate several diners at the Oceanview Cafe. My husband's parents were traveling with us and could not eat with us at Blu because they did not book Aqua Class (thank goodness with all the issues). At Oceanview Cafe we ended up sitting near the Adventure Oceans participants who were cared for by the most unbelievable lady who reminded me of a British style nanny with a big umbrella. So there were six kids each time, the lady in charge and an assistant. The food for the kids was set up at a little group of tables in stainless steel serving trays. The kids would be led in, seated and then the leader and assistant would don gloves and plate the children's food. Once the kids finished eating they were given a small treat. The interaction with the kids was absolutely amazing, it's everything a parent would want in someone taking care of their child. Where Celebrity found this gem, I do not know, but she was a case study on how kids should be cared for by someone other than their parents. Truly outstanding, even when dealing with that "one kid" who always has to be a clown and will not sit still. And the kids were having a great time and on the last night they were all saying how sad they were it was their last night and how much they would miss the leaders. Although we didn't have kids on this cruise, at least Celebrity seems to have gotten that part right. Overall, I would take a hard look at Celebrity, I was so disappointed the known issues were not addressed and the next guests in those rooms won't have any different experience. They can't fix the issue until dry dock so rather than taking the rooms out of service, they just let guests deal with the stink. Read Less
4 Helpful Votes
Sail Date: April 2019
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 ... Read More
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less
6 Helpful Votes
Sail Date: April 2019
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking ... Read More
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less
7 Helpful Votes
Sail Date: April 2019
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in ... Read More
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in San Francisco and had a good time.The stop in Astoria Oregon should be eliminated and the extra time spent in Seattle a beautiful city.Victoria was great too.We ended in Vancouver and flew home but should have spent an extra day here. The cabin was great [a little dated] but kept spotless by a very good steward. The food was a letdown in both the Dining Room and the Oceanview cafe but the the service was excellent.I think the Celebrity is trying to force people to the Specialty restaurants or the top of the line cabins with their own restaurants. The captain was very visible and the Cruise Director was also very good. The shows were good. Embarkation was so-so. [we had to walk up a very steep plank] I will cruise Celebrity again for the combination of a good deal and interesting itinerary but being aware that the quality and variety of food has gone down. Read Less
2 Helpful Votes
Sail Date: September 2017
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We ... Read More
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We lucked into upgrading to a Family Verandah cabin after final payment and really enjoyed the extra space and the enormous balcony. (An aside, I wish they had designed a bit of extra space for the bathroom--I can't imagine a family of 5 using that tiny, phone-booth-sized bathroom!) Our room steward was great. Two minor downsides, the toilet ALWAYS required more than 1 flush (sorry if that's TMI, but it is what it is) and the sheets always felt slightly…clammy? Maybe the humidity at sea? Maybe just me? I attended 3 shows and they were excellent. The musical entertainment around the ship was good, if a little loud at times. Luigi did a great job as cruise director. OK, now the service issues. Embarkation was a NIGHTMARE! Well over an hour wait, incredibly long lines, and very unorganized once into the terminal. "Go sit over there." Then people were not taken into line in the order seated. Very unpleasant start to the cruise. It was almost impossible to find bar service wait staff at the 10th floor café at breakfast to order fresh squeezed orange juice. Yes, a first-world problem, but I had the beverage package mainly for the orange juice and lattes for breakfast! I was only able to get it 2 out of 7 mornings!. Ordering a latte upstairs at breakfast was virtually impossible—they had to go down to the 5th floor Café al Bacio to get it. Only got that once. I went downstairs to get it myself AFTER breakfast 6 days. Again, in the grand scheme of things, a minor annoyance, but not one I’ve experienced on my favorite (other) cruise line. The main dining room (select dining) had bar issues as well. Several times, at both lunch and dinner, dinner companions ordered drinks or wine, asked several times about them, and one night actually complained to the Maitre d’ about the unconscionable delay. He tried to explain it away by saying that it was a busy night, but really? On a cruise ship, every night is a busy night! Overall, it was not a bad experience and I will certainly cruise Celebrity again, especially for knitting cruises. However, I think most of my cruising will be on another cruise line. Read Less
2 Helpful Votes
Sail Date: September 2017
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With ... Read More
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With that background here is my review of my Pacific Coast cruise on Celebrity’s Infinity 9/17-24/2017. We booked this cruise based 100% on the itinerary. It started in Vancouver, then Seattle, Astoria OR, sea day, San Francisco, Monterey CA, Santa Barbara CA and ended in Laos Angeles. The Infinity is beginning to show its age. The décor and artwork are not up to today’s standards, wear and tear was evident in many places, but all things considered it is a good ship. The staterooms were bigger than I expected and the baths were spacious compared to many others. The ship’s layout was pretty typical, we had no trouble finding anything and after a day or so easily found our way around the ship. The entertainment seemed to be a cut above what we’ve seen elsewhere. The magician Chris Funk was very entertaining, funny and mystifying. He did an evening show and an afternoon up close show. Both were well attended and well accepted. Lou Gazzara is a very talented singer from Las Vegas that also did an evening show and an afternoon performance. The final headliner was a Billy Joel tribute performer that played piano and sung. I didn’t record his name but I wish I had, he was also excellent. And to show he was willing to do whatever was needed for us to have great entertainment, the piano player for Lou Gazzara couldn’t perform that night and he filled in on the piano. But we all cruise for the food don’t we? Breakfast and lunch were as expected, all the standards and more (a poached egg station?) were available, no surprises, no disappointments. Our dinner staff was excellent. For some reason there were 6 empty tables around us and our seven top was our staff’s only table. The five dinners we ate there were all first rate. No complaints. Qsine is a $45 specialty restaurant that is as much an experience as it is a meal. Every diner is given an iPad as the menu. There are 20 choices and if you like you can get them all. Each is a small plate and I believe we had 7 plus dessert for the two of us. Each item was a work of art and even though the menu described the items each was a surprise when it hit the table. I highly recommend checking it out. It’s very hard to get everything perfect, and the two failures on this cruise were bad enough for us to decide we will not return to Celebrity. The first was the Chef’s Table dinner. These are usually only offered once per cruise and only seat a few people. We had 8 guests and an officer at the table. I think the best way to describe the Celebrity’s Chef’s Table (CTC) is to compare it to our last Princess CT. The Princess CT (PCT) started the day before, we all met with the Executive Chef and Sommelier to discuss the menu and our likes/dislikes/allergies, etc. They then went off to prepare the food and wine pairing. The CTC started with an invitation in our cabin stating time and place to meet. Both CTs met outside the galley. PCT gave us all white chef’s jackets and taught us proper handwashing technique before allowing us to proceed. They then brought us into the galley where we again met the Executive Chef and the Sommelier. There was an ice carving on a table surrounded by appetizers on a spoon and a small glass of wine for each of us. The next app was also served there, with another wine. We then toured the galley, hung up our jackets and were led to a table. Each seat had a small loaf of bread with our name written in chocolate for a place card. CTC met outside the galley, we posed for a group picture, then went on a brief galley tour. From there we were led to our table and found our seats by the paper nametags. On the PCT we were served more appetizers (a total of 6), each arriving on a tray with fresh cut flowers. Followed by soup and sorbet. The main course was Roast Veal Shank and Beef Tenderloin carved tableside, followed by dessert. The CTC had one appetizer, soup and salad. Sorbet was on the menu but not served. Main course was a choice of Filet or Turbot. Dessert was a “Chocolate Sphere. “ a hollow ball of chocolate filled with a fruit filling. They told us that usually they light the chocolate and it melts into a smooth dessert but for safety they would not light them. Instead we had to use our spoons to break our way through the hard shell to get to the inside. It may have been good melted, but as served everyone just had a few bites and pushed it away. PCT cost $200/couple, CTC was $250/couple. We left very disappointed. Second problem was with the only shore excursion was the only shore excursion we booked through Celebrity. We were in Santa Barbara on Saturday and my wife decided she wanted to see the Reagan Library, a $129 excursion. I filled out the form on Thursday and dropped it in the box at 3pm. On Friday morning (the excursion was on Saturday) we got a phone call at 6:22am. We had nothing planned and our intention was to sleep in a little. But a phone call at 6:22am ended that idea. The caller said she had just seen our request (shore excursion was open for 2 hours the night before) and it was no longer available. Yes, we got a very early morning phone call to tell us our trip for the next day wasn’t available. I got madder and madder throughout the day and finally decided I needed to talk to someone. I went to the excursion desk when it opened and asked to talk to the manager. The staffer on duty asked what it was about and I said I just needed to talk to him. She said I needed to explain the whole story to her and she would decide if I could speak with him. I left and went to guest services who called him and had him come talk to me. He heard the story and promised to look into it. A few hours later he called back, apologized, said “the girl has been reprimanded and apologized” and that we were now booked on the trip. The tickets say to go to the theater at 8:30am. We sat in the theater until 9:45, at which point we had to tender to the pier and walk to the bus. In route the tour guide said our time would be limited to 2 hours at the Library due to our late start, that usually there was 2 ½ - 3 hours. They were ready to leave on time, the ship delayed our exit and we were cut short. No one felt there was enough time to see the library. There was also a stop at the Paramount Ranch to see some old movie sets. Everyone on our bus asked if we could skip that and stay longer but she said she had to take us. When we arrived she said due to traffic we only had 5 minutes there, but the driver said he could avoid traffic and we could spend half an hour. Everyone was back on the bus in about 15 minutes, it was a worthless stop to us. And by the way, there were 16 empty seats on the “full tour.” A few words on the staff and I’ll end. The main dining room staff was great. Everywhere else the focus seemed to be on them and not the guests. We were expected to yield to them when walking anywhere. They would never step aside or avoid us, we always had to give way. One waiter on the buffet are walked down the line singing “love me, love me, like I love you. I love you all my guests.” Two staff (again, not the main DR) told us “you will get a survey, please mark all employees a 10. If there is something you didn’t like write it in the comments, but you have to grade us a 10 or we won’t get raises and bonuses. Always rate everything a 10 or it is bad for all of us.” Was it a good trip? Yes. Did I have a good time? Yes. Am I glad I went? Yes. Will I cruise again? Yes. On Celebrity? No. We have a choice where we spend our money, that choice will most likely be Princess. I had heard that Celebrity was trying to be the upscale brand to the Royal Caribbean sister brand, if so they need to keep trying. Read Less
9 Helpful Votes
Sail Date: May 2017
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in ... Read More
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in Canada as well. Overall the cruise should be considered only average however. Boarding in San Diego was terrible and perhaps even unhealthy and dangerous because of overcrowding and lack of sufficient staff and security stations. Two ships, ours and a Disney were being processed in the same building at the same time so roughly 6000 passengers had to go through four security screening devices. The line was out of the building and the process took two hours. Older people and families with small children had to stand in line for two hours. It was the worst boarding situation we have encountered. Our ship made no announcements, explanations or apologies for this disaster. The staff on the ship was very good. They almost all seemed friendly and they all were hard working and effective at their jobs. Our room steward, Garfield was the best we have ever encountered. The wait staff was very good as well. We used select time dining (show up when you want) and had only short waits. Food in the main dining room for breakfast was quite good every day. Service was excellent and staff worked hard to please the passengers. We did not have breakfast in the buffet. Lunch was served only once or twice in the MDR but the food ranged from terrible, inedible to only bad, there and in the buffet. Dinner in the MDR was also just plain bad and at times inedible. For example, steaks that were so fatty and full of gristle that they couldn’t even be cut and just rolled around on the plate. Gross. Salmon was warm but raw. Escargot was tasteless (tasteless snails have little to recommend them when you think about it). The wait staff was cheerful and we didn’t blame them for the poor quality food. The cruise line is responsible. Almost every passenger we discussed this with agreed. Some thought Celebrity was trying to push passengers into the up charge restaurants which we hear were excellent. Could be I guess. The benefits for Elite and above customers were cut back so that the breakfast area was serve yourself except for beverages. The fresh squeezed orange juice wasn’t. When we asked the server if it was fresh squeezed he asked us, “Does it look fresh squeezed, does it taste like fresh squeezed?” Our answer was of course; “No” He just shrugged and walked off. The cocktail party required that each guest use three drink coupons and pay for any drink in addition to that. The manager of the bar patrolled the area like a drill sergeant enforcing this rule. Passengers who embarked the ship in Fort Lauderdale said the coupons only started after San Diego when more Elite level passengers boarded. They boarded the ship with one level of benefits and debarked with a lower level. Could it be that the cruise line is creating a higher, better level of service and perks for suite and higher level guests and reducing benefits for the frequent cruisers? It seems that way. This could be a new business model that will come back to bite them. Entertainment was acceptable by today’s cruise standards. Nothing was exciting or special. The production cast did display a lot of talent and enthusiasm during their last show. It’s no longer surprising when even the weakest performers receive standing ovations. Have you noticed? Cruise performers routinely ask for applause. Clap for the band which had only one hour to rehearse. Every outside performer on every cruise gets only one hour for this rehearsal and it always works well. What’s the big deal? “Clap for the lights and sound guy, for the cruise director, for music fans out there, for yourselves, etc. etc “ Why not entertain and earn the applause? Celebrity is marketed as an upscale level of Royal Caribbean but it no longer is better than RCL and, in fact, isn’t nearly as good anymore. Don’t pay more for Celebrity if RCL has similar cruises. We won’t use Celebrity in the future unless the price is very low. To use a nautical metaphor, Celebrity has been coasting for a while but is now slowing down, losing headway. Read Less
4 Helpful Votes
Sail Date: May 2017
We choose this cruise because of the itinerary which did not disappoint. The fact that it was a Celebrity cruise excited us because the last time we took a Celebrity trip (a number of years ago) we found it to be outstanding and the best ... Read More
We choose this cruise because of the itinerary which did not disappoint. The fact that it was a Celebrity cruise excited us because the last time we took a Celebrity trip (a number of years ago) we found it to be outstanding and the best food of any cruises we had been on. How times change. First let me say the crew was wonderful and did their best. As far as the dining, bland, bland, bland. My most memorable dish was eggs benedict from the breakfast buffet. Certainly had the most flavor. We dined in the Tuscan Grille and I paid even more money for the 22oz dry aged porterhouse steak. It was good, but I have had dry aged sirloins before, and done correctly, it is a meal you do not forget. I forgot about this by the next morning. Entertainment was ok, guest performers were quite good but the most fun was the silent disco at the martini bar! We took all private tours which were wonderful. We get the impression that unless you are an Elite member, you are just another face.Celebrity needs to pick up their game, the market is way too competitive. Read Less
6 Helpful Votes
Sail Date: September 2016
Very nice cruise, We are seniors and have done about 48 cruises on various lines. We have done about 10 coastal cruises along the Pacific coast and have previously visited most of the ports on this cruise. Our primary reason for ... Read More
Very nice cruise, We are seniors and have done about 48 cruises on various lines. We have done about 10 coastal cruises along the Pacific coast and have previously visited most of the ports on this cruise. Our primary reason for taking this cruise was the entertainment, food, and a close to home get a way. We live about 120 miles north of San Francisco. We drove down to the bay area and stayed the night previous to our flight at the El Rancho Hotel in Millbrae. We have done this several times. When a cruise starts in San Francisco, we have the hotel shuttle take us to SFO where we get the cruise ship bus to the port in SF. On this trip, we had had a 6 AM flight to Vancouver. We were up to catch the shuttle at 4 AM. The flight was smooth and our customs check in Vancouver was also. They have a new system at the airport that allows Americans to pass through customs with a minimum of time lost. It is a BIG improvement over our last time at this airport. You just slap you passport on a screen at one of the machines, get a receipt and you are on your way. If you have any problems, there is a helper there to answer any questions. Otherwise, you wait in VERY LONG lines to get up to talk with an inspector. We were through and out the door in about 5 minutes. We expected a traffic jam at the port, because members of the British Royal Family were visiting the port area about the time we were supposed to arrive. We were pleasantly surprised when the bus sailed right through and we were dropped off at Canada Place. We did have to wait for about a half hour before boarding, but we were on the ship before noon. The cabins were not ready until 1 o’clock, so we had lunch at the lido restaurant and waited on deck until then. Cabin We had a balcony cabin located mid ship. It was a typical cabin with vanity, small couches, and king size bed. On each side of the bed was a two-drawer night strand. The light in my reading lamp was not adequate, but the one on my wife’s side was better. The balcony was small, but had two chairs and a small table that were adequate. The bath had two shelves for storage and the typically large Celebrity stall shower. Our only objection was that the life boats were directly below the balcony and blocked the view of the water below. Our cabin steward took very good care of the room. Perks We booked this cruise with a travel agent because of an email ad we received from them. It was a president’s cruise attended by the president of the travel agency and several of her employees and had some extra perks included. They turned out to be not worth the cost. Some, like the slot contest, were actually an added cost. At first it looked like a good deal, but we later found otherwise. All the cruise lines recently started to provide bonuses like drink packages and pre-paid tips as an inducement to book with them, but in reality they just added the cost of these items to the regular booking price. If you wait until a month or so before the cruise, you will probably be able to get a much better price and paying for the extras yourself will be cheaper than taking the so-called bonuses. We found that the drink package was the biggest loser as we seldom have more than one or two drinks each day. We also used the package for purchase of water, the cost of which has really gotten out of hand. However, the water and liquor in the cabin could not be charged against the package as it did not qualify. We had to buy the large water bottles at a bar and take them back to our cabin. This actually turned out for the best as the Evian water in the cabin tasted terrible. The bars had a different brand that was much better. Food Celebrity has always been known for serving good quality beef. That is still true, by the best quality cuts are not served as often as before and more stews and similar types of beef are now more prevalent in the main dining room. The food served in the lido restaurant has always been somewhat tasteless or over spiced and that has not changed. On this trip, there seemed to be a larger percentage of Asian food available and less American. The soups in this restaurant were terrible. The redeeming item was the breads. They were always good at all the restaurants. The service in both restaurants was always excellent. We did not eat at any of the specialty restaurants. Shows Celebrity shows have never been as good as Royal Caribbean shows. That seems strange as both lines are owned by the same company. Those on this cruise were just OK with very memorable. Summary, Overall, it was a good cruise with great weather and smooth seas most of the way. We had no rain at any stops and very little wind. The temperature everywhere was very comfortable. The high point of the cruise was being able to stand on the top deck of the ship in San Francisco and watch the Blue Angels put on their show during Fleet Week. We have seen them perform several time, but never had seats like this before. It was spectacular. Read Less
2 Helpful Votes
Sail Date: September 2016
The ship & crew are second to none on Celebrity. Unfortunately my heel caught on the small lights on the dance floor of the Constellation Lounge & I went down & hurt my back. This severely cut back my activities that I had ... Read More
The ship & crew are second to none on Celebrity. Unfortunately my heel caught on the small lights on the dance floor of the Constellation Lounge & I went down & hurt my back. This severely cut back my activities that I had planned to do on this cruise. We are definitely Celebrity loyalists & this was the first time we have tried Aqua class. I'm not sure I would do it again. The service was either dreadfully slow especially at breakfast or very rushed at dinner, not always but sometimes. I thought the food was the same as the MDR with a few garnishes thrown in, although the dishes that they use are lovely. I really loved the shower in the cabin although I think they should get rid of the shower curtain. Our room steward was very good & attentive. We were not able to attend any shows or activities so cannot comment. Nanaimo has very friendly peopl that we're very good to me. Victoria is a lovely city. We took this cruise as it was going to overnight San Francisco but due to my fall we did not get to do what we had planned but will definitely be back. I will definitely go on Celebrity again but it was interesting to note that they have already changed the dance floor on the Summit. Read Less
1 Helpful Vote
Sail Date: September 2016
We've been cruising for more than 10 years, taken 12+ cruises, and this was the second one on a Celebrity ship. We chose the cruise because of the itinerary and the positive experience we'd had on the Celebrity Century years ago, ... Read More
We've been cruising for more than 10 years, taken 12+ cruises, and this was the second one on a Celebrity ship. We chose the cruise because of the itinerary and the positive experience we'd had on the Celebrity Century years ago, which we thought was first class. The Infinity is a nice size ship, not too big, and it was clean and the staff was friendly. That said, for the money they charged ($4500, which didn't include internet service @ $324), the entertainment was hopeless and the food was terrible. There wasn't much of a selection for entertainment or activities. Food quality, selection and service in the main restaurant was average, and food served on the Lido deck was the same EVERY day both for lunch and dinner, with the main entree being roasted pork for 10 out of the 12 days (there must have been a great sale!). Our cabin was a nice size and the steward was friendly and helpful. Favorite ports included Vancouver, Victoria (Butchart Gardens was a great excursion), Seattle and San Francisco. Overall cruise was nice, but the quality of Celebrity cruises has gone down. Read Less
3 Helpful Votes
Sail Date: May 2016
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado ... Read More
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado island, Gastown, Old Town, and would really recommend staying here as there is so much to do and see. Embarkation went smoothly and by 1:00 we were in our room. 8122. Very nice room with adequate balcony. Dinner this night was good and entertainment good too, Celebrity singers and dancers, which were very talented. Santa Barbara was our first port, which was a tender. Everything was run smoothly and we had a very enjoyable day just walking around this pretty little city. Volunteers right at the port were very helpful. Next stop was Monterey, where we rented a car with the couple we travelled with and took in Big Sur and Carmel for lunch. A must see. That night the dinner choices were not great and what we ended up with were the regular choices that are there nightly. Just average dinner. But our waiter happened to be the best waiter we have ever had for a cruise, and we have been on 40+. The show that night was fantastic, a young duo, male and female, 5 o'clock Somewhere, We, along with a good many people, followed and became "groupies" throughout the cruise. Unfortunately, the other venues were not very conducive to large groups of people which made it hard to listen and enjoy them. Next stop San Francisco for two nights. We've been here a few times and had met a friend, so just enjoyed walking around city both days and eating our way through. Finally a day at sea. Again, disappointing as there really isn't much going on so we decided to brave the outside and watch a movie upstairs on the top deck which was newly renovated. Nobody was around to order a drink or adjust volume on big screen that we couldn't here. So downstairs to customer service. We were told they were so sorry but movie can be watched in conference room. We made our way there and proceeded to sit on very uncomfortable conference room chairs so we decided to forgo this idea as well. After going back to customer service and inquiring why movie is not in theater on sea day when nothing else is going on was told entertainers were practicing and there was a talk about excursions (making money). More important! Astoria next stop. Not much doing here. Walk out to Pier 39 to view sea lions. Another day at sea and not much going on. Seattle next stop. Did our own thing with other couple. Chihuly Gardens which is not to be missed and Underground tour of Seattle. Interesting. Nanaimo, B.C. Next stop. Volunteers out helping visitors at port . Quaint little town, walking by water and into town. Lots of shops and eateries. Free shuttles back to ship. Victoria last day before the end. Great walking and exploring. We had been here before and enjoyed Butchart Gardens and what is now Fairmont Hotel. Took in shopping, Chinatown, etc and walk around houseboats near port. Very enjoyable. Disembarkation was easy. Stayed in Vancouver 3 additional nights. Overall, ship had good entertainment, but food was really lacking. Thank God for our waiter who made the most of a bad situation. The only decent meals were the first and second to last. Lunch buffet was equally bad. Will think long and hard before a return cruise on Celebrity. Read Less
1 Helpful Vote
Sail Date: May 2016
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the ... Read More
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the food. we were not happy with the ding room food either. there were 3 or 4 nights the food was good, but not on the other 7 or 8 nights. when we complained to the head waiter he suggested that if we want a better meal we should choose the upgraded restaurants (at $39.00 each). the interior of the ship was clean & nice looking, but the outside was dirty looking & rusty. the shows were very good, but again, we were dissatisfied with the amount of entertainment provided. there was one show per night--that's it! after 10pm there was nothing to do except gamble. this cruise was a pacific coastal route. where the weather is somewhat cool. knowing this, you would think that the cruise line would have provided more chairs in the enclosed pool area. whenever we were on the ship this enclosed pool area was completely full. there were never enough chairs. i think it would have made sense to try to accomedate as many as possible into this area. the service was good all over the ship. we had a fantastic waiter named sergio in the main dining room. he made every meal a pleasure. Read Less
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