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8 Helpful Votes
Sail Date: April 2019
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. ... Read More
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. Embarkation and disembarkation were fine/typical. The ship is beautiful, the clientele a little older. We were among the youngest at 54. We loved the suspended tree, library, Team Earth space. I have to mention (as if Celebrity will see this review), for the muster, people are not interested in watching a cheesy video on how to put on a life vest. What should've taken 5 minutes took more like 20 because of the video, which we didn't even watch (we listened, tho) because the video screen for our section was broken. Skip the gimmicks and let us get back to our cruise! The Cruise Director Alejandro and "Super Captain" Leo were outstanding. When we couldn't drop the tenders for transport into Monterey, "Super Captain" Leo got us a spot in San Francisco, so we could spend two nights in San Fran instead of another sea day. We take the stairs a lot and I found the railings were always gummy/sticky, even though I frequently saw someone cleaning them. I tried not to touch them because I knew I'd find a gummy/sticky spot and it grossed me out. We spent the sea days in the Solarium, which we loved, but I never saw a waiter asking us if we wanted a drink or anything. The Sky Lounge on 14 is a beautiful space but we were kicked out one evening because we weren't in the Captain's Club. It's a huge space and hardly anyone was in there, but out we went. The evening entertainment was good except for one night - I can't remember what the show was called but it was supposed to be a Mozart fusion kind of show. We mostly just looked at each other like "What is going on?" Should've been so much better. But for the most part the entertainment was very entertaining. The show on the last night, Elyria, was absolutely beautiful and mesmerizing. The food was good, but there didn't seem to be much variety and I've seen much better presentation on other cruise lines. Note to Celebrity - scrambled eggs aren't supposed to be soupy... Overall we did have a nice cruise but we'll probably go back to another cruise line instead of Celebrity. Read Less
Sail Date: April 2019
We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did ... Read More
We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did get off the ship in every port, but toured about on our own in each location. Embarkation: We did receive an email advise us the there could be delays in boarding, as the ship was expecting an inspection, as it was returning to the US. We stayed across from the cruise port, so it was an easy walk to the port. They had plenty of porters, so dropping the bags was a breeze, and so was checking in. We were given a number, and then had to sit for 45-60 minutes waiting for our number to be called. This was the longest delay we have had boarding a ship, but never boarded on a repositioning cruise, so it might be normal. They were using the lower decks to load luggage and supplies, so the passengers were required to board climbing up 2-3 flights of stairs, or using long ramps to get to the ship. The last ramp was particularly steep, and you had people trying to climb up the ramp carrying, dragging or pushing their suitcases. Everyone had a backpack or small carry on, but there were people that didn't want to use the porter, and it made the boarding a bit scary, as they were nearly rolling back down on guests boarding behind them. Dining: We dined in Blu most evenings, and several times for breakfast. We have certain items that we enjoy from the menus, and found all of our meals to be very good, and consistent with prior cruises. The service was excellent, and we noticed that the waiters and assistant waiters learned our names and preferences, offering the items they knew we had asked for on a prior visit. The hummus spreads were changed to a rotation of veggie spreads, which I thought was a nice change. There were a few misses with having menu items, like berries or asparagus. We dined in Murano one evening, trying the Chateaubriand, which was excellent, and done to perfection. We haven't had good service or meals in Tuscan Grille on the first 2 cruises, but decided to give them a try. The waiter was efficient and very pleasant, and we thought both of our meals were excellent. Entertainment: We enjoyed the lounge and lobby bands in the evening. We did not go to any of the shows. Ship: The Eclipse is in fine shape. The cabins, and public rooms were kept clean. I was impressed to see staff cleaning and wiping the hand rails, and there was always attendants in the washrooms in the evenings. The furniture was in good shape, but the style is starting to looked dated, as newer ships and hotels are changing up furniture. Bars: The seas were rough on this cruise, so the bars were not all open during the day. At times the bars that were open didn't have all of the supplies they normally carry. Limes one day, bloody mary mix the next. We had to go to 3 bars to get a Coke Zero on one day, but other days they had them. I typically enjoy having a glass of good wine before dinner in the Cellar Masters, but stopped in 2 different nights, and no one was working. The last night, we stopped in World Bar, and asked for one of their drinks, and they didn't have the ingredients to make the drink. They have a pretty small menu of offerings, so we found it odd, that they were out of one of the drinks. Overall we enjoyed the trip. The weather prevented us from tendering in Monterey, but the captain was able to secure a slip in San Francisco, allowing us 2 nights in a fantastic city. We will enjoy the Aqua Class product, and will sail Celebrity again. This trip did have a few times that the restaurants and bars were out of common items. Read Less
2 Helpful Votes
Sail Date: September 2018
we chose this cruise totally based on price. we had planned to take a road trip in that area, and when we saw the price of this sailing, we felt that, while the experience would be different than a road trip, we would never be able to ... Read More
we chose this cruise totally based on price. we had planned to take a road trip in that area, and when we saw the price of this sailing, we felt that, while the experience would be different than a road trip, we would never be able to make the trip for less $$$. even though the ports on this sailing were familiar to us, we enjoyed each of the stops on this cruise. this was the first time that we sailed after being promoted to "elite-plus" in captain's club status. we enjoyed the perks of free laundry and more free wifi minutes very much! this cruise must have attracted many people who are at the higher levels in the captain's club, because at check-in, the lines for the higher levels (which are touted to be priority boarding) were the longest! i pretty much liked everything, and loved some things. the one thing that i did not like at all is the safety video that is shown for the safety drill. it is really stupid. it was probably made to improve the safety drill exercise, making it more entertaining, but, sigh. it is tiresome. we were able to have dinner once at murano (reservations for the earlier hours were very hard to come by!) and we loved that..service, food, wines, presentation... were all wonderful. we also had dinner at tuscan grill. this, too, was very good, but we were seated right by the window that is blocked out because of it being broken or damaged. we had to turn our chairs a little because we felt like we were facing a wall. we ate at silk harvest. without knowing anything at all about asian food. we told our server that, and she totally took care of us, making wonderful choices for our meal. it certainly exceeded our expectations. we had the seafood extravaganza at tuscan grill, and that, while very good, was our least favorite specialty dining experience. the rest of our dinner were in the main dining room, and we were satisfied with our choices there too. the buffet seemed less crowded than it usually does on ships, and the breakfasts and the lunches that we ate there were good...lots of variety. Read Less
4 Helpful Votes
Sail Date: September 2018
Cruise Review: Celebrity Infinity - Pacific Coastal Sept 2nd 2018: concierge class stateroom 8120 and 8118. This was my second cruise in recent years and I booked with my Mom, but, with concerns of privacy and having our own space, we ... Read More
Cruise Review: Celebrity Infinity - Pacific Coastal Sept 2nd 2018: concierge class stateroom 8120 and 8118. This was my second cruise in recent years and I booked with my Mom, but, with concerns of privacy and having our own space, we booked adjoining cabins at the solo fare for each, we had thought my dad or one of my friends might join in, but, their schedules did not allow it this time. Why did you choose this itinerary? We had a prior cruise booked through Celebrity to the Caribbean for this past fall, however as a result of the major hurricane the itinerary was shortened and changed. They gave us the option of a refund or to move the reservation if we wished. My parents and I had been to Vancouver and Seattle before and really liked the area but I had not been further south, so, it was good chance to see the west coast and California. So my mom and I moved the reservations and received a nice amount of onboard credit as well as a beverage package as our perks / incentive for staying. Good part on Celebrity for this. Embarkation process? Knowing we had a lot of luggage, we walked through the Canada Place terminal the day before to get our bearings. On embarkation day, at 10am we headed off with our luggage, down to where the signs directed us, however, we needed to really be a level lower for our checked bags drop off. Once that confusion was settled, it took about 20 minutes to clear customs and made our way to the cruise check in for our 10:30 embarkation time. When embarking, we came in the doorways on deck four in between the rendezvous lounge and the main foyer. The welcome champagne was a nice touch and we had about 30 minutes to kill before the lunch in the main dining room reserved for the concierge cabins. We lucked out in the solarium area in that the staff from the spa were doing 10 minute complimentary chair massages as part of the sales pitch to book a treatment. The concierge lunch afterwards was nice, they had a separate area where we could drop off our carryon luggage. The staterooms were ready about 2:00 and muster drill was around 3:00 with sail away at 4:00. The muster drill was quite a mess, we were in the rendezvous lounge with not enough seats and what could have been a 15 minute process was 45 minutes. It was stuffy and passengers were getting quite grumpy. My mom is nearing hip replacement and there were no available seats, so, she sat on a coffee table versus standing. We headed to our muster station as soon as the announcement was made, however there was only seating for about a third of the guests. This left a negative impression most certainly. The last cruise with Celebrity, we had the theater as our muster station and it was much better. First impression of the ship? I had cruised a sister ship three years before so the Infinity felt much like the Millennium but with different art and color choices in certain areas. Overall she was clean and in good condition. I noticed the outdoor wood hand railings were showing their age, sun bleached and not as new looking as the Holland ship that was also in port. Also, the glass partition of the balcony was dirty with salt spray and needed to be washed. I noticed this was cleaned on my balcony on the second day of the cruise, so, I think they stagger this each day. The interior of the ship seemed immaculate though from the start. Overall the ship was great, easy to get around and only feeling crowded on occasion. I enjoyed use of the solarium pool, the pool side bars, and watching a movie on the rooftop terrace. I think they have a tasteful offering of onboard amenities which fit their target audience. With only 20 kids on board, there wasn’t a need foe water slides or go-karts. This ship is about relaxation, music, imbibing adult beverages, and enjoying tasty food with new scenery every day. What type of state rooms? I booked a concierge class stateroom and my mom was planning on doing the same, so, we selected adjoining staterooms which had an interior door between the two rooms. The adjoining door was located next to the TV and swung into my stateroom (8120) so that the door would block the TV view. So we kept it closed mostly until we were about to leave to go out, however, that was really nice to have and made coordinating schedules easier. The balcony had a small table and two chairs, the cabin had a sofa which could be a fold out bed, a coffee table, dressing table and mirror, the beds joined together as one. They gave us a lot of hangers and two plush bathrobes per cabin for going to down to the pool or spa. The wall next to the dressing table had two hooks which could be used to hang your clothes for the day on which I thought was convenient. The bathroom had a rectangular shaped shower with a curtain and was big enough but did feel tight on either side. The shower had an adjustable shower head on a wand which could be turned to a massage type mode. Overall the bathroom was clean but could stand to be updated with tile and granite or marble, if they are going for the luxury line marketing. The concierge level meant we had a gentleman available to us in the Library just outside of our staterooms who could take care of guest relations type of concerns and worked to remedy some of our issues. Also as part of concierge we received a bottle of the Celebrity Brut Champagne per stateroom, afternoon canapés which were four little appetizer bites that changed each day and also there was fresh fruit of pears and green apples. The canapés were one of our favorite perks. Additionally we had an expanded room service menu for breakfast, a nice heavy duty zipper tote, the traditional celebrity tote and also use of umbrellas and binoculars. This sailing we did not have towel animals like our previous sailing, but, there were chocolates with turn down service. Our attendant Singh was very good, prompt and courteous when resolving some minor issues (my TV kept cutting out and loosing signal, and in my mom’s stateroom the safe did not work). Both issues were resolved before dinner the first night. There was twice a day service for the room where the bed was made in the morning, and folded down in the evening. Each time, empty drinks and dishes were taken away and the bathroom was cleaned and towels refreshed if needed. I felt our stateroom attendant did an excellent job, so, we left him an envelope with a nice note saying our appreciation and a bit of cash, this was on top of the cruise lines assigned gratuities. Thoughts on dining options? My mom and I each had signed up for a three meal specialty dining package on embarkation. Onboard there where three specialty up-charge restaurants offered: Q’Sine, Tuscan Grill, and Sushi in Five. Being that my mom doesn’t care for sushi, we skipped that and did one meal at Q’Sine and two meals at the Tuscan Grille. The Q’Sine was great, it had a fixed menu but that was because the table turned into a screen and projectors broadcast down onto the plates and table, a cute Pixar / Disney type animated show of the Petite Chef catching and preparing the ingredients for each course. After the animation stopped, the waiters would bring out the physical course portrayed in the animation. Tuscan Grill was the Italian steakhouse with pasta. The food and service there was exceptional. It is nice that they offer half sizes in the pasta, so you can order a steak and also a half size of your favorite pasta as well. The quality of the food in the main dining room was very good, the temperature was a touch cooler than in specialty dining but all the meals arrived warm. We ate in the main dining room 3 times, twice at a shared table and once by ourselves so we could sit by a window and watch sail away under the Golden Gate Bridge. Each time, the service was very lacking, drinks were never refilled before sitting empty for extended periods of time and we had to wait on the waiters. I’m more harsh on this as I eat all meals out at restaurants back home and have my usual waiters who know me by name. However, I think the servers onboard were running short staffed compared to my last sailing with Celebrity. I think we had just a waiter and an assistant, and it seems to me, a few years ago there was a waiter and two assistants. I could be wrong on this, but, regardless, they had too many tables to cover to properly address the customers. At the later seating, some of the wait staff were busy in their close down process and could have been helping with the guests. This area of service was a disappointment. Also, the maître d’ on our prior sailing would allow the any time dining guests to book reservations out for the length of the cruise. This sailing we were told we could only book one night at a time, so, we had to continually make reservations. The maître d’ was actually very short and rude to us on embarkation day, so, we did go down to guest relations to make a formal complaint. Next trip we will try and book the late seating and see if our issues are better with consistent wait staff and also to not have to deal with a rude staff member regarding reservations. Our final night to make the most of time with having to pack, we went to the lido buffet which was good. The pasta station was tasty and some other good choices on the buffet line and overall a much faster dining process than the main dining room. We chose select dining which was flexible, and in that we tried dinner before the shows a few times and also after shows as well. Going forward I will choose a fixed time late seating. I enjoyed seeing the show first and then having a leisurely dinner afterwards. Going to dinner first was stressful in regards to that I wasn’t sure that we would be through with the meal in time to get to the theatre and find a good seat. How was the entertainment? The entrainment on-board was outstanding! It was made a point that we were going to the show every night and we really enjoyed each show. There were two nights which were comedians during the 7:00 / 9:00 theatre show, but, they each came a second evening for a 10:45 follow up show. I made sure to attend all of these and it was great. Even the later night “adult” performances by the comedians were fun and were not vulgar or offensive. The musicians in the public spaces were out standing but the real shining stars for me were the lighthouse string duo. They had an electronic cello and violin I think, which they performed some pop and other well known songs and it was a great unique twist that I have not seen before. On the second formal night, there was a performer who climbed stacked chairs and combined it with balancing and headstands on top of the chairs which was on the upper landing of the grand staircase. That was really impressive while also nerve wracking! Celebrity does an outstanding job of putting together excellent shows that are just the right length. The shows run about 45 to 50 minutes and leave you pumped and wanting more. A critique of the late night club, it would be listed in the daily times of starting at 11:00 and going until late. Apparently late is deemed as midnight and so bar service at the constellation lounge shut down about midnight religiously and so the guests had to wander to find another bar that was open, typically, only the casino bar was open later than midnight. If the hours were to be 11:00 to 12:00, that is fine, my only request would be that they should have been printed in the paper that way is all. There were several of us who felt the party ended too soon on those evenings. The entertainers were spread out well between the various venues and they rotated venues so if you preferred to stay in one place each evening you would get a variety of shows or if you preferred a certain group, you had the variety of lounges and bar spaces to try out. Itinerary of ports? (Vancouver, Seattle, Astoria, sea day, San Francisco, Monterey, Santa Barbara, & San Diego) These were all outstanding exceptional places to visit. It was a great sampling of the west coast with each having a unique feel! I would happily visit any of these cities again. We booked shore excursions in all of the ports with Celebrity and also the full behind the scenes ship tour on sea day. This is where we used our onboard credit and only had to pay a little extra for all. Giving the tours the caveat that they only do this twice a year, the excursions were very good however not a polished or organized as excursions that are repeated regularly. If this itinerary was repeated regularly and had the tour providers offered these weekly I would be more harsh in my criticisms. For instance the Mission in Santa Barbara made us wait 30 minutes to verify the tour operator had purchased tickets, and we had a bus driver get lost as well. Overall we saw a lot and had a ton of fun with some great info provided by the tour guides. Debarkation? We were staying extra in San Diego and so we requested the 10am disembark time slot to get us closer to the hotel check in time for dropping of our luggage. The concierge class stateroom meant we could use the constellation lounge for our debark waiting area. They provided coffee, juice, water and pastries in the lounge and we had a good view of San Diego. This was a pleasant experience and I’m glad we made use of it. I had time to relax and transfer photos off the camera and make some Facebook posts for friends and family. Once our time arrived, we grabbed our bags and headed to our Uber and were off to the hotel, much easier than expected. Wrap-up: My final thoughts, it was a wonderful vacation and I made memories that I will cherish forever. The other guests were all wonderful to visit with and I would gladly do it again. While there were some issues, Celebrity worked to improve and recovered in some areas. I would consider a suite next time so that I would have access to the suite restaurant Luminae or if not, then a fixed seating time to hopefully have better service in the main dining room. Despite issues, I have a lot of photos of my Mom and I smiling, so that’s what really matters, we had fun! Read Less
1 Helpful Vote
Sail Date: May 2018
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only ... Read More
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only 2 days at sea. Ship: We were apprehensive that this older Infinity might be disappointing. However, we found this "Solsticized" ship to actually be nicer than the Solstice (other than the Persian Garden). Embarkation: Crazy easy; we got to SD cruise terminal at 11a, earlier than the official 11:30 "start" time. SD port terminal very efficient. Security took 5 minutes. 0 wait time to check in with Celebrity in our AquaClass section, and the other levels looked like no more than 15-20 minutes at worst. Bottom line, we were sitting on deck 12 about 20 minutes after the Uber dropped us off at the ship terminal. (Note, we were the only ship at the SD cruise port on our departure date.) Food: Very good; Blu was excellent for both food and service. We bought a package for 4 specialty dinners which were great. Qsine had their first Le Petit Chef experience (including video on your table!), so not the tapas-like menu we expected. But the video was fun and the food was the best meal of the trip, esp the 2 (!) lobster tails which were very tender and generous, and a filet on top of that. The entertainment and enrichment talks were surprisingly good (better than our Solstice cruise which was just OK). Service: Other than a few surly bartenders and one MDR server, was top notch. Excursions: Only took one (Monterey Aquarium & Carmel Mission tour) which was very good. Other stops in this itinerary were super convenient for on-your-own exploring via Uber, walking tours, local shuttles. Disembarkation: Vancouver couldn't have been better. We chose self-assist because we had an 11:20 flight and were paranoid about crowds from the ship to the airport, customs, etc. We had a 7:30 disembark meet time, walked off the ship at 7:35 and after cab/bag check/security/customs were sitting in an airport lounge at 8:30. Crazy efficient. Of course, your results may vary depending upon # of ships disembarking, time of day, etc. But I travel for work a LOT and this was smoother than most of my regular domestic experiences. Bottom line: Take this cruise if it meets your budget, calendar and personal interests!!! We are looking specifically at the Millenium-class ships for other destinations. Read Less
Sail Date: May 2018
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge ... Read More
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the ... Read More
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less
2 Helpful Votes
Sail Date: October 2017
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly ... Read More
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly Princess customers, but having sailed RCI and Carnival until now, decided to give Celebrity a try and also went for aqua class. As I had heard we were met with a glass of champagne, and proceeded into our ship. I was a different style of build than we were used to, but quite elegant...the artwork was unusual I will say. Overall the condition of the ship is OK considering it's 16 years old, though much of it's furniture should be replaced. Our cabin was just what we had been accustomed to, the bed was comfy, nice linens, though honestly if you can see your hand through a washcloth I'ts pretty thin. Loved the shower, we had an extended balcony due to cabin location and we loved it. Our cabin steward we had yet to meet after two days, then we passed her in the hall, her name was Lin and she works tirelessly throughout the day...I really think they might require too many cabins to maintain, each time we saw her she seemed really tired and frantic, we tipped her extra I felt badly for her. Now on to food.....we were happy to have the Blu option, we liked most of the food and only had one morning breakfast incident to report. It just took forever to get my food the second morning. My head was exploding, while my wife was eating her meal. I got my plate and finished way later than my wife. Other than that time, service was very good, most seemed very happy and friendly. We found food in the buffet was quite typical of what we've seen on other lines. The gelato bar seems to be a complete waste of space in our opinions. The ice cream is so good in the buffet nobody was getting any, the girl had nothing to do anytime we looked....we tried one time and it was OK but nothing to go back for. Speaking of wasted spaces.....what about that "Sushi on five"...? We never got to go try it however it was on our "to do" list all week. Never many people there the many times we went by. Loved the salmon in the Spa cafe, it was right above our room so it was easy and healthier if we ate there. A few things I wish....I wish they'd put ice in the smoothies did not like warm, I wish there were an ice machine no way to ice down drinks. We used the Persian gardens three times enjoying the experience but it is a "cave" in there. Entertainment was great overall, we found a newly formed band called the Brian James band and thought they were the best band on board, each time we heard them crowds were large and their music for us had the best sound. Speaking of which, if you have a chance to get to a "silent party" by all means do. They pass out headphones each of which has three channels to listen to your style of music, each channel has a different color ear lights so it's a room full of folks dancing with no sound, the looks you'd see by folks walking into it was great. We had a conga line, this is in the martini bar...it was a hoot. Movies up on terrace we watched only one all week, they had lots of sci-fy stuff did not interest us. I was able to smoke my cigars up on deck 11 port side, the space on 10 portside had sitting areas with furniture so low it was hard to get out of your seat, heard many complaints. Luigi our CD did a good job, the theater shows are good. Overall we figure we'd sail Celebrity again, but not Infinity class. We'd like to sail the Solstice class and if we can group our status with RCI and get a good deal might. Blu is nice having more personal service for sure, Fernando the wine guy is great, we had lunch twice in the dining room it was OK and the noise and chaos we'd hear going past made us happy to have our quiet. Having the drink package was great, I did upgrade to premium but most likely would not again, I had two martinis and better liquor but in my case I don't really need to. My wife did not upgrade so we took it as an experiment to see it's value. Traveling up the California coast we enjoyed unbelievable weather, no marine layers anywhere, San Francisco was warm and clear sailing under the Golden Gate, sea day woke up to bright sunshine, the only clouds we had were in Ensenada in the morning. Hopefully we can get more cruises to come out here to the West coast, we heard on board the Infinity had not been here since 2013. One little thing I noticed that Celebrity does I've not seen until now, there are linen hand towels in the public restrooms that was a nice touch. Read Less
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
1 Helpful Vote
Sail Date: September 2017
We loved the itinerary on this cruise, San Francisco, Santa Barbara, Monterey, Catalina and Ensenada! Included overnight in San Francisco. The staff on this ship is terrific, very attentive and nice. My biggest complaint was the Tuscan ... Read More
We loved the itinerary on this cruise, San Francisco, Santa Barbara, Monterey, Catalina and Ensenada! Included overnight in San Francisco. The staff on this ship is terrific, very attentive and nice. My biggest complaint was the Tuscan Grill. My filet was dry, the veal Marsala was heavily fried, little Marsala sauce, if any and the pasta was watery!. No elegance to the dining experience. Infinity formally had a very nice specialty restaurant with white table cloths, french service. Well worth the money, but theTuscan Grill at any price is not worth the money. Food is better at the Trellis Restaurant. We also did Qsine. Love the experience, not sure if it is worth the $45 per person upgrade, but if you dine there the first night, there is a 30% discount, and that makes it well worth it. Great selections, artistically presented. The new outdoor theatre on the eleventh deck is a fun place to relax for the afternoon. Movie selections weren't great, but the experience is well worth it. Cafe Al Boccia serves great coffees ( the room service coffee is terrible), so the best place for coffee on the ship. They offer breakfast pastries in the morning and a great assortment of cookies, cakes and other desserts all afternoon, in addition to exotic teas and alcohol. Read Less
4 Helpful Votes
Sail Date: September 2017
This was at least our fifth cruise on Celebrity, the second on this ship class. We absolutely love the Thalassotherapy pool: 90-degree salty water, high pressure downspouts on head/neck/shoulders, and bubbling chaise lounge racks. ... Read More
This was at least our fifth cruise on Celebrity, the second on this ship class. We absolutely love the Thalassotherapy pool: 90-degree salty water, high pressure downspouts on head/neck/shoulders, and bubbling chaise lounge racks. We've seen nothing like it on Princess, Royal, Holland, or Carnival. No long waits for espresso at Cafe al Bacio, nor for great eggs benedict and omelets in the buffet. The dining room was a disaster though on the first night as the waiter lost our orders and we watched later arrivals eat while we sat with nothing but bread sticks. Had to hail the maitre'd to move things along and get the wine steward's attention. Finally the mushroom soup arrived but it had an off-tasting foam on top. Happily the dining room did better on the two semi-formal nights. On the last night we went to the gyros bar on the buffet deck, expecting this Greek-heritage cruise line to wow us, but there was no lamb, only chicken. Go figure. The production shows were fabulous as was the acrobatic dance duo. Liked the back deck for outdoor buffet seating, live music, and full bar. Ate at Qsine one night ($45/p) and it was an interesting but confusing experience. You order off an ipad which has 20 icons on one page for the various soup, salad, appetizer, and main course items. You're led to believe that each item is a small portion size (some are) so that you can sample most of the menu in several waves but beware, some of the items are belly stuffers like the 3 meatballs. I expected cocktail-sized meatballs on a toothpick but they're larger than a baseball. By the time we picked at them we had no room left for the chinese food. Be sure to order things in a logical order and that the larger portioned items are served last. We've done the California coastal itinerary before but never run out of new things to see/do in San Francisco like the Munch exhibit at the museum of modern art. And just when we thought we'd done everything in Catalina, we saw a Dale Chihuly exhibit at their new art museum on Metropole. In Santa Barbara lower State Street is getting a much-needed facelift. Ensenada has developed their waterfront featuring water cannons to soak the kiddies. The aquarium at Monterey is great, but at $50/p it's now about half of what Disneyland costs. Finally parking at the pier in San Pedro is a hefty $18/day. Read Less
1 Helpful Vote
Sail Date: September 2017
My wife and I chose this cruise because some good friends were taking it and asked several other couples to join them - so we did! Altogether there were about 6 couples. The ports of call for this cruise were Santa Barbara, San Francisco ... Read More
My wife and I chose this cruise because some good friends were taking it and asked several other couples to join them - so we did! Altogether there were about 6 couples. The ports of call for this cruise were Santa Barbara, San Francisco (overnight), Monterrey, Avalon (Catalina Island) and Ensenada, MX. There were NO sea days, making this a bit of a different cruise. We drove over from Phoenix, AZ with one other couple a day ahead and stayed on the Queen Mary, about 15 minutes from the San Pedro Cruise terminal. We've done that before, and was a great way to kick off this cruise (be sure to eat at Sir Winston's for dinner). On embarkation day, we arrived about 11:30, and were aboard by about 12:30 - fairly easy and well organized. Our stateroom was #2166 (ocean-view) - very well appointed. Rooms were ready promptly at abut 1:00 p.m.; luggage arrived a bit later. Storage space was thoughtful - be sure to use the area above the TV! Our cabin attendant, Mimi, was one of the sweetest people we've met! (On an afternoon where I was not feeling well, she checked with my wife several times to see if she could help with anything!) We know food is subjective, but thought it was very well prepared considering the volume of people served. Service was very attentive and friendly, including the sommelier's. We did not do specialty dining, as the group of us ate together at Anytime Dining in the MDR (and props to the maitre de for allowing us to switch in order to join our friends). The buffet offered a lot of variety, if you surveyed the whole area, and could always find something to our liking. Breakfast offerings were very good and plentiful. You did have to pay attention to the hours, as service from time to time was scaled back in order to prepare for the next meal. But...seriously, food was available almost any time! The entertainment was terrific! The production staff did 3 shows (plus others around the ship on other days). There were a couple comedians (Clean! Rated-PG - kudos Celebrity for that!) - both very good. One of them had made appearances on Jay Leno! There was a new duo acrobat team, and their show was amazing! The guy was from Argentina (?) and the girl was from Poland. Very lovely couple, and talented! Drew a standing ovation. As an aside - as a part-time musician myself, I really appreciated the "live band" used for the production shows. It is always so much better than pre-recorded tracks, and adds class! The main lounge/house band was "ok". They were easy to listen to, but did not have quite the pizzazz I have heard from other lounge acts. We did not attend special game nights, etc., as the focus on this cruise was being with our friends. The Martini Bar must be mentioned! The bartenders are simply amazing. They really know how to put on a show while mixing/pouring the drinks, and teasing the passengers - they were so fun! Service was pretty good, but because it is a popular place, you may need to be a bit assertive to get your order in. Our group spent about an hour here before the show/dinner each night! Lastly, the Cruise Director, Luigi ("I'm Not Italian!") was so gracious and funny. We did see him during the day mingling with passengers. We always looked forward to his introductions to the shows. There was not much at all to complain about at all - we were on vacation! What we did notice especially early in the cruise was the tendency to push higher level packages (we already had the Classic beverage package, and understood that the martini's at the Martini Bar would cost an extra $3.50+ - but we were not going to upgrade to the premium package just to get those covered, we were happy to pay the difference. There are other 'upcharge' opportunities as well. However, this seems pretty standard on all lines, so we are comfortable just saying "no" and enjoying what we have. Also want to mention that we felt the Infinity was in very good condition for her age. Maintenance was constant (cleaning, painting, varnishing, etc), but nothing was unsightly. We enjoyed this cruise very much. Based on our experience, we booked a Caribbean cruise for 2018 on a Solstice-class ship. Read Less
1 Helpful Vote
Sail Date: September 2017
This was our 14th cruise. We have tried all the other main stream lines except Disney. We stayed in an inside cabin on the 11th deck. The average age of the passengers was about 60 years old and we were the young ones in our 40s. ... Read More
This was our 14th cruise. We have tried all the other main stream lines except Disney. We stayed in an inside cabin on the 11th deck. The average age of the passengers was about 60 years old and we were the young ones in our 40s. Pros: The food was excellent and there was plenty of variety. The places we went to were beautiful and the weather was perfect. Cons: 2 ½ hour wait to get on the ship. We arrived at noon and did not step on the boat until 2:30. $7.70 12oz. Miller Lites. At this ridiculous price we did most of our drinking OFF the ship at less than half the price. The hot tubs squirt cold water out of their jets and all of them close at 9pm! They should have kept the Spa ones open until midnight. They are all unsupervised anyway. The first day there were no waiters on the deck or in the theater. And thereafter they were few and far between. The outdoor movie screen was terrible. It’s resolution was poor and had a 2 foot square block of LCDs that were much brighter than the rest. And there were only seating for about 40 people max. The pizza sucked and always had a soggy crust. Half the time it looked old like it was sitting there a long time. And slow service in the main dining room. Read Less
1 Helpful Vote
Sail Date: September 2017
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free ... Read More
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free shuttle, right on a marina, great views and staff. We were in Aqua for the first time and loved Blu. I understand it's not for everyone, but we loved the exceptional service and relaxed feel. (much quieter the Main Dining room) but not stuffy at all. The entertainment and activities were not up to what we are used to from Celebrity. Shows we didn't care for seemed very well received. It may be just a matter of taste. Service was topnotch everywhere on-board, with the glaring exception of our room steward. He wasn't awful, just barely adequate. Friends we traveled with had an excellent steward, so who knows.... Ports: Santa Barbara - we took an UN-air conditioned bus to Solvang, which turned a nice ride into an uncomfortable mess. I would stay in Santa Barbara and visit town and wonder why we can't live there. (it's pretty nice) San Francisco - overnight - what can you say, one of my favorite places. We took an excursion to Muir Woods, a place of natural beauty that should bring a lump to your throat. Our tour guide,Suzy, a SF native was terrific, funny , knowledgeable, and with an excellent signing voice. Monterrey - took an excursion to Carmel, one could easily spend several hours strolling it's streets. The 17 mile drive - More perfect vistas. Catalina - Never been before, a wonderful surprise. Rent a golf cart, take your time and enjoy. Another place I wish I could live! Ensenada - A mandatory non-US stop. We just strolled around and had a very vice day. Exceeded our low-expectations. Did I mention the weather?? Obviously out of our control, but it was spectacular. perfect in every port, even a bit of fog one day for variety. We enjoyed ourselves and will continue to sail Celebrity. I think we may prefer the solstice class ships, only because their design and technology have evolved. You lose just a bit of the intimacy, but hey, everything's a trade-off. Read Less
2 Helpful Votes
Sail Date: September 2017
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard ... Read More
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard is fabulous. They just want you to be happy and enjoy yourself and try their best to make sure you do. Entertainment in the Theatre is very good, but always too loud. They use live bands rather than pre-recorded music which is very nice. Sound technician needs to tone it down as the singers can sometimes sound like they are screaming. Trivia games are fun and dancing at the pool. Great cruise director (Luigi from Dom.Republic) makes the activities lots of fun. Cabins are spacious and well kept. Amenities are nice and cabin attendants are friendly and helpful. Dining rooms are very good. Lots of tables for 2 or more if you need them. Went on the cruise two weeks in a row (back to back) and enjoyed it both times. Read Less
1 Helpful Vote
Sail Date: September 2017
We choose this cruise mainly because we had been on the Alaskan cruise and thought it would be good to stay with ship and do the Pacific coastal as there were lots of interesting ports of call. We reviewed the ports of call before the ... Read More
We choose this cruise mainly because we had been on the Alaskan cruise and thought it would be good to stay with ship and do the Pacific coastal as there were lots of interesting ports of call. We reviewed the ports of call before the cruise and checked out celebrity's shore excursions and viators offerings. We opted to do our own thing with regards to shore excursions and were happy with our choices. We had no issues regarding the embarkation and disembarkation process however we were disappointed that on day 1 of this cruise we found the disembarkation shore excursion to LAX was already full and we could be waitlisted but no guarantee given that another tour would be going ahead. As we were b2b on this cruise we elected to leave the ship and explore Vancouver once again, however when we returned to ship as 'in transit passengers' the cruise terminal staff took a little bit of persuasion to allow us to follow the instructions that celebrity had provided us with - they wanted us to join the long queues of new passengers - however eventually sense prevailed and we were then allowed to follow celebrity's instructions. The infinity is an older ship and we have sailed on her previously. We like the size of this ship and it suits us however we are more itinery based cruisers than ship based in our cruise choices. We had a C1 concierge stateroom and we were happy with what we had as we have been in a C1 stateroom previously on a millennium class ship. Our stateroom attendant was excellent. We had select dining for the first time and we did not choose to make table reservations and we never had to wait more then 5 minutes to get a table, however we did advise that we were happy to share and did not particularly have to give a table for 2, please be aware that the majority of tables for 2 are very close together - we do not mind this however others might. We did not opt for speciality dining as if we had bought a package it would have to have been used in one of our b2b weeks. On the whole the meals served in the trellis restaurant were very good I only had to send one meal back as my medium steak looked more like medium rare, this was not an issue to be changed however it did hold up the rest of the table with their desserts. We used oceanview buffet restaurant in the evening when we had spent longer ashore I really enjoyed the make up your own stir fry - very good and would recommend - you choose your vegetables, noodles or rice, meat & sauce and it's all prepared in front of you. At llunch in the ocean view the select your own bread & filling toasted sandwich bar is also excellent. The ice cream bar in oceanview is great you can choose from various ice cream & sorbets or whippy ice cream, sweets for topping to add or just have a bowl of sweets or some lovely baked cookies - all good and a busy wee station at all times in oceanview. Cafe al bacio is a wonderful haven for a coffee/tea stop with the option for cookies, pastries or cakes. We loved going there for our after dinner liqueur coffees and the girls serving were do friendly and attentive. We are not great activity people however we did visit the theatre however on the downside on a b2b the shows are the same, but the specialist entertainers changed. We particularly enjoyed the aerialist duo, they gave an amazing performance. We enjoyed a couple of the trivia events held in the constellation lounge and like the daily sudoku snd crossword sheets as well as the daily British newspaper. We did take part in the silent disco in the martini bar and it proved to be a great fun event. We cannot fault the service we received however we did find the sommeliers service in the main dining room to be better on the Pacific coastal cruise than on the Alaskan cruise. We found all staff and officers on board to be visible, friendly and helpful. We enjoyed our captains club events and the hostess Paulina was one of the most friendly that we have met. The only port we were disappointed in was Astoria really not a lot to do and we were not interested in any of the shore excursions. Would have preferred an overnight in San Francisco We did our own thing in all of the ports on this cruise and found them easy to get around. Favourite port was Santa Barbara then Monterey. Read Less
3 Helpful Votes
Sail Date: May 2017
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- ... Read More
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- almost everyone made that "little extra effort" that made our time enjoyable. We did the open dining option for the first time and really enjoyed it. Our party of 4 was able to sit alone at a table of 4 for every dinner meal (as requested). Diversity of food selections (including vegetarian options) were very good; presentation was exceptional and quality was good. Other meals were mostly in the Ocean Grille buffet, which was also very good, although it seemed to get a bit monotonous by the end of an 11-day cruise. (I missed having any Mexican or Tex-Mex selections the entire cruise). Tip: if you want a kind of jelly other than strawberry or orange marmalade, go to the Trellis dining room for breakfast (blackberry and grape). Our party's cabins were typical concierge class cabins. One of us paid to have Aqua class and the relaxation room on the Infinity was a huge disappointment -- dark and damp and dank -- not at all like the photo on the Celebrity site. I would not bother again. Beds were comfy but awfully narrow if you are used to a king-sized bed. The room on the Ninth deck (9102) had frequent sewage smells, coming from the toilet and from the deck (outside). No other complaints about cabins. The concierge was outstanding. My husband forgot a prescription at home. We first checked with a nurse on board who checked to see if they stocked it on the boat (no); she was not very helpful. The concierge helped us call out doctor back in our home state and we were able to pick up a new prescription at the next port. The photographers seemed younger and more timid than the ones I have encountered on previous ships. They were not asking to take your photos all the time -- which may be good or bad depending on your point of view. We saw three evening shows -- we left the first one because the singing was horrible. The next two shows were entertainers who were not from the ship -- they were both g-rated and top quality (a magician who used mechanical items and a musical impersonator). Unlike past cruises, there was very little planned on board for people to do. Not sure if this was because it was a repositioning cruise, but it was a bit boring. Lots of library users! The average age on this particular cruise was at least 65. No kids, no teens and almost no one under age 50. Lots of canes, wheelchairs, oxygen, etc. Read Less
2 Helpful Votes
Sail Date: May 2017
Pick this because of the unique schedule of ports going up the west coast to Vancouver. Celebrity Elite cruisers. Third cruise on the Infinity, from its first days in Alaska to South America and this one. Guest entertainment was very ... Read More
Pick this because of the unique schedule of ports going up the west coast to Vancouver. Celebrity Elite cruisers. Third cruise on the Infinity, from its first days in Alaska to South America and this one. Guest entertainment was very good. On board production shows were a little bit rough. Live band at shows was great. Lack of music around ship pre-dinner was noticeable. When there was good lounge entertainment the room (s) were packed. Late night constellation events were sparsely attended. Lack of daytime "enrichment events" was topic of discussion among regular Celebrity cruisers. Regular Cruise Director was off ship until San Francisco, Nacho did great job filling in. Once Alejandro was back there were less announcements and little communication except at the end of the nightly main shows. Cruise Director TV was of no value to watch. There was an attempt a sailaway party on the helipad out of San Francisco......just a bit too cool and windy (and foggy). Most left helipad once ship moved from berth. Did speciality dining in Tuscan on final night of cruise. WHAT A DISSAPOINTMENT! Service from our waiter was great, everything else, including the food was bland. The room is not very inviting (cold-stark), not a $45 upgrade environment. Main Dining room had much more atmosphere and "life". Celebrity has too many large tables for the way they do anytime dining........all two tops were given beepers----3, 4, 5, 6....no wait, unless you wanted to join a large table of 2's. Read Less
2 Helpful Votes
Sail Date: May 2017
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off ... Read More
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off downtown, walked across the street to the cruise port and we were there. Very easy (and inexpensive). There were the usual serpentine lines but it was not terribly objectionable. About 30-45 minutes to get on board. We were booked as Concierge Class so there was lunch on embarkation day in the main dining room. There were maybe 3-4 entrees from which to select. Really quite good and I was thrilled to be able to escape the chaos that is always at the buffet in the Ocean View Cafe--the latter is just not my style. Debarkation: Easy and smooth. Vancouver was the debarkation point. We got off, walked a couple of blocks to the Canada Line Sky Train, and for a couple of bucks arrived at the airport. Much better than the cruise line bus but only for those who are willing to carry their own bags and be willing to navigate the streets and terminal on their own. Ship: The ship has three specialty restaurants (unless you are suite or Aqua Class). However, the Sushi on Five does not serve what I eat so one more would be perfect. They actually have room to put one at the Wine Cellar as a lot of that space seems to go unused. Service: Service was very good to great in most places on the ship. All the crew were extremely friendly. Our cabin steward, Elmer, was absolutely outstanding. Was it because of the $5 I gave him upon meeting him with a promise of another $5 when we debarked? Who knows. But he was great. Herve in Qusine is an absolute kick (I won't spoil the surprise for you but he was entertaining as all get out.) Jovel, the Maitre'd at Tuscan Grill simply could not do enough for us as is true of all of the staff there. And if you talk to these guys as people, many of them are very interesting. Food & Wine: My wife and I are wine and foodie people and their specialty restaurants hit our goals. We attended the Chef's Dinner (3rd time we have done this)---great and memorable experience. We, along with some good friends traveling with us, were joined by two ship's officers. That was it, just the 6 of us. Dinner in the private dining room of Tuscan Grill. Pleasant conversation with the officers including a lot of behind the scenes information. Dinner was outstanding. Wine flowed freely and it was not the cheap stuff. We did Tuscan Grill twice (first night and deep into the cruise) and Qsine one time. And because we signed up for the chef's dinner upon boarding the first day,Tuscan Grill took very special care of us when we were there. We enjoyed all three of those dinners immensely. The main dining room was really poor the second night (many of the entrees were overcooked) but got better each night that we ate there after that. But even on that second night the appetizers were very good. We were on the any time dining plan. I'm not sure I would do that again as I like having a waiter/ass't waiter who knows what I want, etc. With any time dining, some of the wait staff was less attentive/quick than I would like. If that occurred with the 1st or 2nd seating I would say something to the supervisor and expect that the situation would improve. Beverage & Wine Package: We both had this package as one of our perks. I wasn't sure it was going to be a better deal than the $150/person OBC offer. It was and I appreciated the fact that I didn't have to sign for each drink and hear (in my head) the cash register going off. Further, Celebrity had just changed their policy so with the classic package if you ordered a drink over the limit ($9 I think) you only paid the difference, not the entire tab. This is a much fairer approach. Internet experience: It is definitely better than the old system which tended to move like molasses at times. They advertise you can use this for business web conferences and VOIP calls. Maybe at times but not at the times I tried. If a lot of people on the ship are on the internet at the same time then things slow down to too slow for conferences and VOIP. And since you don't know when that will be you can't schedule a web conference. So that was a disappointment. Internet Options: We called before sailing and were told only option was unlimited at approx $200. On board there was, as I recall, a one hour, one day, 100 minutes, and unlimited options. Although the unlimited is expensive, and they do push that option, I'd still go for that as with the others you have to remember to log out or the time just keeps running. Internet Hook Up: My laptop couldn't find the log in page. The web browser just couldn't find it. ILounge guru could not resolve the problem. Unfortunately I allowed him to tweak and change some of my computer settings as he tried to get the laptop to navigate to the log in page; that was a mistake as it significantly disabled my laptop for a while until I was able to back out his changes. We did get credit for half the unlimited charge. Easy solution: log in on phone and create hot spot for laptop. If they want to charge you for two devices, get special dispensation since the laptop won't hook up. Wish I had thought of that then rather than a day later. Ports/Excursions: We rarely take the ship excursions, preferring to plan things for ourselves. I often put together walking tours of the ports we are in along with restaurants for us to stop for lunch. All of the ports were very enjoyable except Nanaimo. There is just nothing I can find to do there. In our pre-cruise planning we just decided to treat it as a "sea day," although we did get off for about an hour just to walk around. This is the second Pacific Coastal Cruise I have taken (both on Celebrity) and I would do it again. Read Less
6 Helpful Votes
Sail Date: September 2016
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the ... Read More
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the embarcations to come in at one end of the terminal and the disembarcations to leave via the other end. The process was very efficient and we were checked in and had our seapass card by 10:00 am. After security and a stop to get our photos taken, we were on board by 11:00 am. This avoided the inevitable line-ups and we got to enjoy the ship that much earlier. The ship is 15 years old and has had some renovations and changes made recently, but this was our first time on a Millenium-Class ship and we were looking forward to seeing it. Ship Design Pros: The Constellation Lounge on deck 11 at the front is a very tastefully-decorated room with great colour choices and a variety of seating areas. We enjoyed cocktails there most afternoons. The left side has a large chunk walled off where a children’s area was created, and the effect is somewhat imbalanced architecturally, but otherwise a great room. The theatre was very much like that in the former Mercury, with illuminated glass tables in front of pairs of seats, and they just begged for a couple of glasses of wine to be set on them for the shows. It is a feature which would be great to see on the Solstice class ships. The rooftop terrace at the back of the ship was a very pleasant sitting area with comfortable wicker furniture. The main dining room (MDR) was in an older style, much like Mercury, but a sumptuous room in which one could enjoy the excellent meals. Ship Design Cons: The Martini bar lacks the expansive sitting area of the Solstice class and seems rather cramped, though the bar itself is very recognizeable. Cellarmasters straddles the only throughway aft to the upper level of the MDR, and so, unlike the Solstice class, it is a room with constant through traffic and line-ups when an MDR dinner sitting is about to start. It also does not have the wine cellar stonework and beams, and though a pleasant and generally quiet place to sit, is closer to being a second version of the Rendezvous lounge one deck below. The Tuscan Grill on deck 3 has completely replaced the SS United States restaurant, even though the deck plans and the web site still show the latter. It is a simple rectangular room on the starboard side of the ship and instead of the expansive picture windows over the stern and the wake, it has porthole-style picture windows looking sideways. I was not wowed by the décor which looked much like any decent family restaurant ashore. We only had breakfasts there. Cabin: We had a Concierge class balcony cabin on deck 8 forward. It was a typical size although the narrow entrance passageway meant that the closet doors on the one side always conflicted with the bathroom door on the other side. Closet and drawer space was just fine, although the under-bed space for suitcases could have been just a little higher. Verandah furniture was attractive with two modern-styled metal and web chairs and a full-height table. The TV was a flat-screen though awkwardly-placed at an angle to the left of the bed and well to the left of the sofa. Food and Service: The MDR food was batting a good 95% - excellent food, nicely prepared and attractively presented. Only a poor Steak-Diane turned up with enough gristle and fat that it was not a pleasant entrée. Since this high standard is consistent on Celebrity in our experience, as a result there was no need for us to use the specialty restaurants which are getting pricey these days. Dining room service was excellent and the staff quickly learned that we preferred to have the wine order turn up before we ordered the food. We found them attentive, efficient and very pleasant. Room staff is now down to a single Steward per room – gone are the assistant stewards. He has a lot of work on his plate, but was consistently helpful and pleasant. For Concierge class, afternoon canapés arrived just before 4:00 pm, and were among the best we have had on Celebrity. The Captain’s Club Hostess, Alexandra, was one of the most pleasant and efficient people we have come across on the ships, and really deserves high kudos for making things happen. She is one of these rare people who is solution-oriented rather than stuck on obstacles. MDR Seating: This is our one ongoing beef and is not limited to Celebrity. Tables for 2 tend to be mostly those separated from other tables for 2 by a 6 inch space. We were first assigned to an upper balcony table with 2 other tables for 2, making it effectively a table for 6. It was hard to ignore the couples next to us. The Maitre d’ said he could fix this the second night and then we got assigned to a similar table, only it had only one table beside it, making it a table for 4. At this point we went to the Captain’s Club Hostess who arranged that we would get a real table for two with decent separation from the other tables. This worked well and we were very pleased with the space. Since there is ample room for most of these to be better separated, it is a mystery to me why the ships continue to think that close proximity meets the wishes of those who request a table for two, which by its nature suggests that they really are looking for some privacy. Entertainment: The theatre shows were quite excellent. The best were the all-cast shows which were extremely well done and a delight to watch and listen to. There were a couple of ‘comedians’, one of which we missed and the other of which we walked out on after only 5 minutes. We have yet to find good comedians on cruise ships – roll on the music! Drinks: We are mostly wine drinkers and we have learned that beverage packages do not suit us because of the number of glasses we have to consume per day just to break even on the per person per day charges. We bought a 7-bottle Premium wine package for $299 US plus gratuity. The Classic package is $249, and there are 3 and 5-bottle packages available as well. Comparing this cost with the average price per bottle from the MDR wine list showed that we were getting an average of 20% off the per bottle price. These packages are only listed in the MDR wine list (the last two pages) and can not be ordered online or at the Beverage Package stand on embarkation. Our one beef in this area was that Celebrity have recently raised the gratuity on all drinks to 18% from 15%. That said the drink prices were not as high as we had been led to believe which was a pleasant surprise. My one martini on board cost $12 and was one of the nicest I have had anywhere. Ports: The itinerary along the Pacific Coast from Vancouver to San Diego and then back to San Francisco has long been on our bucket list, and although we had been to each of the ports by car over the years, we enjoyed visiting them by cruise ship. This meant that we did not need to do shore excursions which was quite a cost saving. In Seattle, we were delighted that Celebrity was able to dock at the Bell Street pier, right below the Pike Street Market, rather than 3 miles northwest at the Terminal 91 dock, and this saved us time on bus rides into town. Customs was arranged for arrival in Seattle and this went off smoothly, putting us ashore by 10:00 am. It would be appropriate to close, favourably, with our disembarkation in San Francisco. I should perhaps comment that we were at Pier 35 which appears to be an overflow cruise terminal, and on stepping into the perfectly clean, rather antique large shed on the pier, our noses told us that this must have been a cow barn for much of its life! We had booked a transfer to the airport through Celebrity, and with a late flight (8:00 pm) our assigned 10:00 am disembarkation time was ideal. We sat up on the pool deck which avoided the congestion below. The process went very smoothly, we immediately found our baggage ashore and we were shepherded to waiting buses for the transfer. This whole process was so well organized I have to commend Celebrity on their efficiency. The weather – blue skies and sunshine the entire voyage, even in Astoria! Read Less
11 Helpful Votes
Sail Date: September 2016
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate ... Read More
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate all meals in the dining room, all of which were great. Dining staff was super. Food was superb and more than we needed. Bar service was always ready, but since we don't drink, all you had to do was turn the stand up bar menu on its side--no problem. Our ocean view room was maybe a bit tired, but was serviceable and our room attendant kept it spotless. Entertainment in the theater was all excellent, clean, and sometimes funny. We thought the entertainment around the ship was not as good. Music was loud and 80's and 90's to a crowd of 60 - 90 year olds. Maybe they are trying to attract a younger group. Ports of Nanaimo, San Francisco, and Victoria were good but didn't do any excursions since we had been to all of them many times. We loved the Infinity, but think we enjoy Princess a little better. All in all, we enjoyed the cruise. One of the best parts was meeting a great many really wonderful people from all parts of the world. We have been on many different cruise lines and have yet to find a cruise we didn't enjoy. Read Less
2 Helpful Votes
Sail Date: September 2016
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. ... Read More
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. The voyage once we hit open seas was a bit rocky as the ship listed heavily in the waves and wind. The crew was attentive to our needs and I did not hear of any other passengers having any issues. The entertainment was good not only the headliners but the Celebrity dance troop as well. The only thing I disliked is when the ship went into refit and the new restaurants were put in they took away from common space on the ship. This also meant some sea doors were closed so when navigating the ship you sometimes felt like a mouse in a maze as you weaved through the ship. Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because we wanted an accessible way to visit Alaska. Yes, the boat shows some age, but we had a great time. We purchased the drink package ahead of time w/ the Go Best offer because we like to drink and couldn't ... Read More
We chose this cruise because we wanted an accessible way to visit Alaska. Yes, the boat shows some age, but we had a great time. We purchased the drink package ahead of time w/ the Go Best offer because we like to drink and couldn't imagine a huge bar bill at the end of a vacation. Wi-fi was a bit of a bust. We did ziplining, shopping, eating, sight-seeing, sun-soaking and day drinking. The buffet for breakfast had a decent selection. Yes, you had to look for a table mostly because everyone wanted to sit by the window. Blu was very good. Quisine was my favorite. The comment about the cruise entertainer is right on. I met several lovely people and saw stunning scenery. My H and I are thinking about doing a Norway/Fjords cruise, next. We like the cold-weather cruises...something about being at sea breathing in crisp, cool air in the sun! Wish there were more diverse entertainment. The art auction thing is ridiculous. Who goes on a cruise to buy art on the ship? The art isn't even native to the region we were cruising. The naturalists were great. If you want bells and whistles, my sense is to try one of the newer ships. Read Less
4 Helpful Votes
Sail Date: September 2016
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take ... Read More
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take one for just the two of us. After a long tiring day you don't always want to make conversation with strangers. Food very nice and waiters really attentive, although dinner could take from 1 hour to 2.5 hours. Our inside cabins were great. Very quiet. Shows were excellent. We only took one ships excursion which was very well organised and value for money. We are Captain Club members and had great service from them. I would certainly travel with Celebrity again if the price was right. With so many cruise lines/ships to choose from I think Celebrity should look at their costs. We are not heavy drinkers and would not get value for money from any of the drinks packages. Read Less
4 Helpful Votes
Sail Date: May 2016
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty ... Read More
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty good, but the ships production entertainers were something you would expect to see on a Carnival ship or something of lesser quality. With the exception of the two Russian acrobats, they were awesome. We also detected a little bit of an attitude from some of the workers about the ship when we asked for information or help. But that was the exception and not the rule. The ship was fantastic. It had just been remodeled. Everything was in top shape. The sea days seemed to lack the normal amount of activities. Possibly due to cutbacks, but there were only two, so not a big deal. Celebrity has the nicest spa area of all the companies we have sailed with. We love the bubble pool. The food in both the dining room and the buffet is great. There were always a wide variety to choose from. All in all we had a great time, and we would do this cruise again. Celebrity is one of our favorite lines. Read Less
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