1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews

83 Celebrity Pacific Coastal Cruise Reviews

Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority ... Read More
Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority boarding only applied to the initial sign-up and receipt of Sea Pass. We were then directed to join all the other passengers waiting and given group number 19. When called, we wound through the terminal, waited to have our pictures taken and continued winding through the terminal. This is not priority boarding! Upon reaching our stateroom we observed the broken down hide-a-bed and the absence of promised "extras" to be provided Concierge passengers. The "dedicated" concierge was not available at his desk at the specified times. Concierge passengers were to have Priority Reservations in the main and specialty dining rooms. When I requested a reservation in the main dining room for 6:15 or 6:30, I was told the period from 6-8 was "blocked out" as so many passengers desired eating then! At the Tuscan Grill I made a reservation and requested a specific table. Again I was told they could not guarantee a specific table but to come early (before they opened) and stand in line to be first and then I could get the table i wished. This is Priority Reservations? As a result, my wife and I could see no advantage to having booked "Concierge Class". The food aboard was totally unremarkable. In the Main dining room, if you wanted a steak you could pas an additional $25! Really! Same in the Tuscan Grill. After paying a cover charge of $40 per person, New York Strip or Lobster was an additional $25 to $35. Wow! Rendezvous Lounge on previous cruises was a pleasant place to have a cocktail before dinner and listen to dance music or dance. This cruise there was "Trivia Quiz" each day before dinner. Cruise passengers were not dressed for dinner having just come aboard from shore or from on-board activities. Service in the Rendezvous Lounge was so poor that it was almost necessary to stand in line at the bar and get your own drinks. Also, "nibbles" were not provided as before. Entertainment was significantly below what we had come to expect on INFINITY. The was no Piano Bar anywhere at any time. Music other in the main theatre was totally lacking. Almost everyone we talked to expressed the same disappointment in the ship and felt that Celebrity had instituted too many coast saving actions. My wife and I had planned to cruise with INFINITY on a South American cruise in December of 2017. We will cancel that cruise and we will not cruise on INFINITY again and the jury s still out on Celebrity. Read Less
Sail Date September 2016
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate ... Read More
We live in Washington State just south of the Canadian Border so this was an easy trip to Canada Place. The cruise was a round trip from Vancouver. We arrived early and embarkation was swift, getting us on the ship by 11:00 am. Ate all meals in the dining room, all of which were great. Dining staff was super. Food was superb and more than we needed. Bar service was always ready, but since we don't drink, all you had to do was turn the stand up bar menu on its side--no problem. Our ocean view room was maybe a bit tired, but was serviceable and our room attendant kept it spotless. Entertainment in the theater was all excellent, clean, and sometimes funny. We thought the entertainment around the ship was not as good. Music was loud and 80's and 90's to a crowd of 60 - 90 year olds. Maybe they are trying to attract a younger group. Ports of Nanaimo, San Francisco, and Victoria were good but didn't do any excursions since we had been to all of them many times. We loved the Infinity, but think we enjoy Princess a little better. All in all, we enjoyed the cruise. One of the best parts was meeting a great many really wonderful people from all parts of the world. We have been on many different cruise lines and have yet to find a cruise we didn't enjoy. Read Less
Sail Date September 2016
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were ... Read More
We live in Vancouver so this was a great convenience to embark and disembark in Vancouver. This was our 6th cruise but first with Celebrity. Overall, the cruise was fine. The ship was clean and fairly well maintained. There were some worn items which needed attention. Embarkation (going onboard): THE RECEPTION: GREAT: Everyone was welcomed onboard with a Mimosa which was a nice touch. NOT SO GREAT: The deck on which embarkation was taking place was small and congested. Nobody seemed to know where to go after we were given the mimosa and none of the staff directed or intentionally welcomed too many people. The Staff: GREAT: MOST of the staff were friendly and pleasant. Our cabin attendant and 2 dining room servers were WONDERFUL. (very low key and quiet but great servers) NOT SO GREAT: More than a few staff were low key and didn't make eye contact unless they were trying to sell a drink package. The Ship: GREAT: Very clean and well-maintained. The lounges and sitting area are beautiful, comfortable and tastefully decorated. The outside deks are clean and beautiful. NOT SO GREAT: There some areas which needed a bit more attention. The elevator panels (inside and outside) were a bit scrached up and the plastic on the buttons of a couple of the elevators were broken. The Cabin (#7180) - Balcony: GREAT: Beautiful decor with lots of drawers, big closet and lots of hangers and space. The bathroom is beautiful with lots of counter space. The shower was roomy with a clothes line on the top of the shower entrance. The fixtures are shiny and new with great water pressure (surprising!) The balcony was great. The furniture was good quality and sturdy which made being on the deck very enjoyable. If you can, a cabin with a balcony is a must :) The bed and pillows were comfortable. NOT SO GREAT: The cabin was a bit tight and small. Dining: GREAT: The Trellis (main dining room) was nicely decorated. NOT SO GREAT: The tables were a bit close together. We were at a 6 person table and some parts were really close to the next table and the servers had to squeeze. We also noticed that some of the 2 people tables were REALLY close together so they might as well be sitting together! THE BIG DISAPPOINTMENT: We booked this cruise to celebrate our 25th wedding anniversary. We had told our travel agent and she made certain that it was passed on to Celebrity. Well, the cruise line FORGOT and we spent the week with NO celebration at dinner. When we approached guest relations to tell them, they hardly paid us any attention and blamed it on our travel agent for not telling them. We just told our agent and she spoke to Celebrity. They offered us $50 ship board credit for our NEXT cruise with them and this offer expires IN ONE YEAR. I'm sorry, but we don't have money to take another cruise for a while! We scrimped and saved to go on this cruise for our 25th anniversary. And what's the point if we have to go to them and say, "hey, where's our 25th anniversary celebration?" Read Less
Sail Date September 2016
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at ... Read More
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at Canada Place are inadequate for handling 5,000 people disembarking and another 5,000 embarking within a few hours. Our family of three arrived around midday to find a traffic jam and off-loaded several hundred metres from the terminal. After dragging our suitcases into the facility, we joined long lines of cruisers who were forced to meander around the terminal before arriving at check-in. It was people-parking and very tiring. Time taken to board – about an hour. I stress, that this is a Port of Vancouver problem, not a Celebrity problem. My advice, skip the cruise ship lunch and embark between 2 and 3 pm. My wife did on a previous cruise and there were no delays. Infinity cabin: Deck 8 - balcony. Well appointed, though lacking in shelf space. Our 9-year-old son slept on the fold-out couch on the first night. For the rest of the cruise he used the drop down bunk bed which gave him a kind of attic room. He loved it. And it gave us much more room to maneuvre. The firm mattress made my back ache after a few days. Kids' club: Being a shoulder season cruise there were very few children on board. The Fun Zone for kids was well equipped and the activities engaging. As the week passed, my son spent more time each day and the staff deserve kudos for entertaining a small group of kids with a wide age range. Dining: We used the Main Dining Room for dinner and some breakfasts. We found the café had a wider offering for breakfast and a much greater selection for lunch. Sharing tables in the MDR for lunch is always a lottery and the café avoids that possibility. We found the food in both venues to be of high quality, with a wide variety of delicious fare. Our son disdains the kids' menu and enjoyed sampling some exotic dishes. Wine Tasting: I attended two tastings. One pairing wines with food. The other sampling a dozen good wines from around the world along with a selection of cheeses. Both were enjoyable and good value. Service: We found the service excellent throughout the ship. Travelling with a youngster on a de facto seniors' cruise meant that he got a lot of staff attention. We were impressed by their engagement with him. Entertainment: We saw two shows and enjoyed them. Summary: The ship has classic decor, is in good order, and seemed spacious. We enjoyed a relaxing trip and booked a future cruise while aboard. It's Celebrity from now on. Disembarkation: Debarked ship at 9:30. No customs. Joined a long line up for a cab. Almost an hour. Tip: Collect your luggage, leave the terminal and go to a nearby hotel for a cab. We would have saved a lot of time. Read Less
Sail Date September 2016
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
Sail Date September 2016
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. ... Read More
This was our first Pacific coastal. The itinerary had three ports with the first being in Nanaimo which was only two hours away which magically took eight. The excursions were very local and being on them felt like part of the community. The voyage once we hit open seas was a bit rocky as the ship listed heavily in the waves and wind. The crew was attentive to our needs and I did not hear of any other passengers having any issues. The entertainment was good not only the headliners but the Celebrity dance troop as well. The only thing I disliked is when the ship went into refit and the new restaurants were put in they took away from common space on the ship. This also meant some sea doors were closed so when navigating the ship you sometimes felt like a mouse in a maze as you weaved through the ship. Read Less
Sail Date September 2016
We just arrived home from the September 11, 2016, sailing to Alaska/Inside Passage. Celebrity did not disappoint. We splurged as this was definitely a bucket list trip - and we were also fortunate to get a good deal when we booked. Our ... Read More
We just arrived home from the September 11, 2016, sailing to Alaska/Inside Passage. Celebrity did not disappoint. We splurged as this was definitely a bucket list trip - and we were also fortunate to get a good deal when we booked. Our package included everything we wanted - a concierge class balcony room, the premium beverage package, internet, prepaid gratuities, and onboard credit. I feel quite certain that if we had not gone ahead and splurged (as was our intention), I would have been discouraged by the price of drinks, internet, etc., But since we planned ahead and booked a truly all-inclusive package - it was absolutely perfect! We never actually met or utilized a concierge, so not sure that the concierge class was necessarily a perk, but as it was our first cruise with Celebrity, it's hard to know. We were invited to a concierge hosted lunch on embarkation day - which was great, but didn't include meeting a concierge or hearing anything about one. We also received a special concierge invitation for priority disembarkation on the first port day, but frankly, that was a little lackluster as there were dozens of people waiting in the hallway of the 2nd floor without anywhere to sit. I'm not complaining - it was a one time event, and we did get off as soon as the ship was cleared. However, I did see several people who really weren't able to stand for that long unassisted, so for them I imagine it was more of an issue. Our stateroom attendant, Eduardo, was outstanding. He was so kind, friendly, and efficient. Our room was always refreshed quickly and thoroughly in both the morning and the afternoon, and anytime we needed anything he was quick to respond. The stateroom was plenty big for us and we were pleased with the balcony. The room did show some signs of wear and tear in the internal cabinet/door hardware, but everything was functional and it didn't inhibit our experience. Hubbard Glacier was amazing - I'm so thankful we had the balcony for that experience. We opted for the Celebrity Select Dining and made dinner reservations for the Trellis Restaurant 4 or 5 of the nights. We chose the "sharing table" and were seated at the same nice table near the back windows each time. Our waiter, Russel, was a delight. He called us by name every single meal and made us feel very welcome and valued. He gave excellent suggestions for starters, main courses, and desserts, and we never went wrong when we followed his guidance. Our Sommelier, Rudy, was also attentive and efficient. He called us by name as well, and never left us waiting. The assistant waiter, Alvin, was a table ninja.. moving in and out nearly unnoticed but always filling water glasses, removing plates, and taking care of the details. We met wonderful people at our dinners that we now consider friends, and it definitely made the whole experience even more enjoyable. I highly recommend "sharing tables" and getting to know your fellow passengers. The food was consistently excellent. One night I skipped Russel's recommendation and chose the "classic" option of a sirloin and it was a bit tough, but otherwise, we were very pleased with the selections, the quality, and the service. We did visit the buffet for breakfast and lunch some and that was more often than not a bit frustrating as far more people dined there than the other venues and it was often difficult to find a table. Even so, any frustration was generally due to other passengers and not a direct reflection on the ship staff or service. The dining staff were quick to clear tables and were frequently checking in to offer drinks, etc., We took advantage of many of the activities on board, and it was always a blast. We went to almost all of the nightly shows in the Celebrity Theater. They were all enjoyable and our favorites were the acrobats and the comedian, Darryl Joyce (sp?). The singers and dancers had great energy. We also participated in some of the celebrity life trivia events, and each round of Bingo (we won once!). We also watched a round of Bandaoke and listened to Bill Forester (sp?) do an Elton John set. There was never a lack of things to do and enjoy. We spent time several nights at the Martini Bar and enjoyed the silent disco there. We also spent some time in the Casino and won often enough to keep us playing :) I wish we could remember the name of one of the drink attendants there, he was great! We frequented the Café daily and the drinks were always superb. Although we often took our lattes "to go", when we did take time to relax there the atmosphere was great and the table service was friendly and attentive. The pastries/cookies were a treat as well. On the last "at sea" day we finally tried the Gelato - and it was definitely worth the extra charge. It was delicious - probably a good thing we didn't try it until the end ;). We booked excursions through Celebrity for each port. We booked three in advance and one once we were already on the ship. In Icy Strait, we went on a whale watching tour and it did not disappoint. We were fortunate to see multiple humpbacks from a reasonable distance and got to see the spouts, humps, and flukes many times. It was a great experience. In Juneau, we had booked a helicopter/glacier hike, but woke up to a very wet and windy day, so were not surprised to find out it was canceled. However, the excursions team was outstanding at dealing with the situation and quickly offered us other options. Switching to the other excursion was fairly painless and the refund of the difference was made automatically. We had scheduled two excursions that day but when the first was canceled, the recommended replacement was a longer one that included a meal, so they said we could cancel both of the originals and be refunded. We did have to go to the shore excursions desk to correct the 2nd part of the excursion but they were quick to remedy it. Of course we were disappointed about missing the helicopter, but it definitely wasn't the fault of the cruise line, and we were satisfied with the way they handled the situation. Part of our replacement excursion included another whale watching boat, and although the weather wasn't great, we had the amazing privilege of seeing a humpback do a full aerial breach - it was worth every wet/cold moment. In Ketchikan, we drove on an ATV Wilderness ride to a scenic overlook and a waterfall. It was definitely an enjoyable experience - if you do it, take them up on the complementary raingear.. I took a rain jacket but opted out of the rain pants.. and wish I hadn't.. it was a bit muddy/wet - which was great for the experience, but not so much for my pants ;) We traveled alone as a couple, but met many great friends through Cruise Critic and then just through various venues on the ship. We did not travel with children and there were very few children on the boat. The few children we did encounter were always well behaved and seemed to be having a great time. We used some of our onboard credit to get a Persian Garden pass, and we took advantage of that area almost every day. We LOVED the herbal sauna, the heated benches, Turkish spa, etc., etc., etc., and we often enjoyed some time in the Solarium hot tub after a good visit to the Persian Garden. In summary - we would definitely go again and highly recommend it. It was definitely the bucket list experience we hoped for. Any frustrations or complaints we had were minor and were always related to other passengers (which is just part of any crowd experience and not the fault of the ship). If you go with the intention and expectation of having the adventure of a lifetime -it's there waiting. And, if you can't go with that attitude, do everyone else a favor and don't go. Read Less
Sail Date September 2016
We chose this cruise because we wanted an accessible way to visit Alaska. Yes, the boat shows some age, but we had a great time. We purchased the drink package ahead of time w/ the Go Best offer because we like to drink and couldn't ... Read More
We chose this cruise because we wanted an accessible way to visit Alaska. Yes, the boat shows some age, but we had a great time. We purchased the drink package ahead of time w/ the Go Best offer because we like to drink and couldn't imagine a huge bar bill at the end of a vacation. Wi-fi was a bit of a bust. We did ziplining, shopping, eating, sight-seeing, sun-soaking and day drinking. The buffet for breakfast had a decent selection. Yes, you had to look for a table mostly because everyone wanted to sit by the window. Blu was very good. Quisine was my favorite. The comment about the cruise entertainer is right on. I met several lovely people and saw stunning scenery. My H and I are thinking about doing a Norway/Fjords cruise, next. We like the cold-weather cruises...something about being at sea breathing in crisp, cool air in the sun! Wish there were more diverse entertainment. The art auction thing is ridiculous. Who goes on a cruise to buy art on the ship? The art isn't even native to the region we were cruising. The naturalists were great. If you want bells and whistles, my sense is to try one of the newer ships. Read Less
Sail Date September 2016
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take ... Read More
I travelled with a friend and we had separate inside cabins.The ship was fairly compact and cruise was very enjoyable. Embarkation went very smoothly. We had any time dining so we could choose if we wanted to share a large table or take one for just the two of us. After a long tiring day you don't always want to make conversation with strangers. Food very nice and waiters really attentive, although dinner could take from 1 hour to 2.5 hours. Our inside cabins were great. Very quiet. Shows were excellent. We only took one ships excursion which was very well organised and value for money. We are Captain Club members and had great service from them. I would certainly travel with Celebrity again if the price was right. With so many cruise lines/ships to choose from I think Celebrity should look at their costs. We are not heavy drinkers and would not get value for money from any of the drinks packages. Read Less
Sail Date September 2016
Infinity is a smaller older ship who still looks good for the most part. The crew were overwhelmingly helpful, friendly, polite and fun. I never saw the Captain. Some cruises you see him all over the ship, not this one. I even did ... Read More
Infinity is a smaller older ship who still looks good for the most part. The crew were overwhelmingly helpful, friendly, polite and fun. I never saw the Captain. Some cruises you see him all over the ship, not this one. I even did a bridge tour with the Elite group and no Captain. No big deal. Stayed in 8121, an accessible sky suite. When I originally booked I needed one for my husband who has since died. I tried to change to another but they were sold out. As soon as I boarded I asked Guest Relations to switch me if a handicapped person in a sky suite needed it. Nobody did. I HATED this room that they call a suite! I expected a roomier room since it's accessible and it is that, but the balcony is the size of a regular balcony. I paid for a suite and got a regular balcony! That really burns me up! There was no ramp to roll a wheelchair out onto the small balcony. I was told that they lay one down when it's needed! If my wheelchair bound husband was on this cruise he would not have been able to turn the wheelchair around on the balcony - that's how narrow it is. The towels were worn and thin, one of them was torn at the seam. Again - paid for a suite and get lousy towels?!?! If you've ever been in a motor home then you know what the toilet is like. That is exactly how the toilets are on this ship. Let me tell you - they are not comfortable. The roll-in shower allowed water to spray half way across the room, so I used the crummy towels to sop it up after each shower. Also the shower is quite small. There were other cosmetic flaws that I pointed out to guest services, such as broken drawers and a broken cabinet. They fixed the broken cabinet as soon as they were told about it. The beauty of being in a suite is that we were treated very well. We met our butler (I honestly had no use for him) and our cabin attendant right away. Erick Guzman was our concierge at Michaels Club and he was fantastic! We mostly dined in Luminae where the staff was excellent until the last night. The maitre 'd forgot about us and seated table after table after table. He was very apologetic but it was 50 minutes later and we still weren't seated. Since we had to pack up to leave at 7:30 the next morning we ordered from that menu for room service. It was cold, had no bread, had no salt, pepper, no drawn butter and had no utensils. Also they sent up the desserts at the same time ... ice cream - of course it was melted. It was the only bad thing that occured on the cruise, aside from the room. It was a big inconvenience and the maitre 'd was very sorry but it completely ruined the last night's dinner ... lobster! I had complained about the room and other issues early on and Guest Services took excellent care of us. They gave us a very generous future cruise OBC to try to make up for the trouble. That helps. Ate in Qsine on the one day they offer lunch. Normally $25 the guy sold it to us for $20 each. Not worth it. None of the food was spectacular and 2 dishes that should have been hot were not. The buffet food was buffet food. Cafe al bacio (spelling?) was great. They make up great coffees, tea, hot chocolate and have a full bar as well. You pay for these but the pastries, cookies and cakes are free. The Martini Bar was very fun. The guys working there were very entertaining although the drinks weren't spectacular. Rendezvous Lounge was great - very good bartenders. The Constellation Lounge was great with very good bartenders. It's a wonderful place to sit and watch the ocean - perfect on our Alaskan cruise. We played trivia and enjoyed many cocktails there. The cruise director was Damien and he was really very good! I prefer the big new ships that have so many activites. It can be pretty boring on the Infinity. .... and that's my opinion Happy sails Read Less
Sail Date September 2016
Truly a wonderful experience. We booked Aqua Class with Premium Drink package, wifi. Drink package well worth it. I tried things I never would have sampled left to my own devices. Most were good. Aqua Class is the way to go, dining ... Read More
Truly a wonderful experience. We booked Aqua Class with Premium Drink package, wifi. Drink package well worth it. I tried things I never would have sampled left to my own devices. Most were good. Aqua Class is the way to go, dining at Blu was exquisite every night. I was concerned the food would not be enjoyable for my husband, for he enjoys simpler fare, ie meat and potatoes, but he enjoyed the variety and was pleasantly surprised. The staff there go above and beyond to make your evening special. I cannot say enough nice things about them, follow their suggestions on the menu, they know. We tried the Trellis( main dining for most cabin classes) one night and although the menu was similar, the food was not prepared with the same care and presentation, but in their defense I would have never known if we didn't have access to Blu. It would have been fine. The Rendezvous lounge was a great comfortable place to spend evenings. The Celebrity Life team was awesome.The Spa and solarium pool are nice and tidy, and the steam rooms a very nice perk. The constellation lounge was great for dancing. There were three smoking areas on the ship and that was adequate. We met a lot of wonderful friendly people there. No smoking on our veranda, which only was a difficulty in the mornings. The Oceanview cafe was a nice buffet with great variety. The poolside bar is a fun place, Norris the bartender, always friendly and smiling. Overall, a wonderful experience. We set out to have a great vacation and we did. Read Less
Sail Date September 2016
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the ... Read More
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the itinerary and not so much on the ship. We have done Alaska on Infinity and had no complaints. Embarkation in San Diego went smoothly and we were onboard at about 12:00pm and went straight to Bistro on 5 for a quiet lunch. We were very disappointed to see that the daily specials were gone and our paninis were just OK. At about 2:00 pm the rooms were ready and we went to check out OV 3072. We have always had a veranda or better so this was our first time trying an Oceanview and it really was fine although I do miss having coffee on the balcony or just being able to open the door and get some fresh air. All of our port stops went fine but I would not bother getting off the ship in Astoria next time. Nothing to see or do there. San Francisco was crazy busy with an onshore event but we had fun anyways. In general, I would have to agree with many others that MDR food quality and selection has gone down but not enough for me to leave X. We dined in the MDR most nights as well as once in Tuscan and twice in Qsine. We enjoyed the specialties the most. Many people have said that in Qsine you should go with at least 6 people but we found them very adaptable for a 2 top. We tried 5 dishes the first time and another 5 the next. It's easy, push the plate away when you've had enough! Lots of fun! The only negative there was that the servers and Maitre'd checked on us so often it was a little intrusive. We only really ate in the buffet for a light breakfast and it was always good. Excellent eggs benny! If we were on the ship for lunch we ate at the pool grill. Awesome burgers! Huge thanks to Ramesh our waiter in the casino bar. He was fantastic! Another star for us was Heston, our assistant waiter in the MDR. He should be a head waiter, everyone loved him. The Thalassotherapy pool was great and we enjoyed all of the shows we attended. We only had one truly bad experience on the cruise and that was Siraz, our sommelier. He was rude and spoke down to us. Read Less
Sail Date May 2016
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty ... Read More
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty good, but the ships production entertainers were something you would expect to see on a Carnival ship or something of lesser quality. With the exception of the two Russian acrobats, they were awesome. We also detected a little bit of an attitude from some of the workers about the ship when we asked for information or help. But that was the exception and not the rule. The ship was fantastic. It had just been remodeled. Everything was in top shape. The sea days seemed to lack the normal amount of activities. Possibly due to cutbacks, but there were only two, so not a big deal. Celebrity has the nicest spa area of all the companies we have sailed with. We love the bubble pool. The food in both the dining room and the buffet is great. There were always a wide variety to choose from. All in all we had a great time, and we would do this cruise again. Celebrity is one of our favorite lines. Read Less
Sail Date May 2016
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado ... Read More
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado island, Gastown, Old Town, and would really recommend staying here as there is so much to do and see. Embarkation went smoothly and by 1:00 we were in our room. 8122. Very nice room with adequate balcony. Dinner this night was good and entertainment good too, Celebrity singers and dancers, which were very talented. Santa Barbara was our first port, which was a tender. Everything was run smoothly and we had a very enjoyable day just walking around this pretty little city. Volunteers right at the port were very helpful. Next stop was Monterey, where we rented a car with the couple we travelled with and took in Big Sur and Carmel for lunch. A must see. That night the dinner choices were not great and what we ended up with were the regular choices that are there nightly. Just average dinner. But our waiter happened to be the best waiter we have ever had for a cruise, and we have been on 40+. The show that night was fantastic, a young duo, male and female, 5 o'clock Somewhere, We, along with a good many people, followed and became "groupies" throughout the cruise. Unfortunately, the other venues were not very conducive to large groups of people which made it hard to listen and enjoy them. Next stop San Francisco for two nights. We've been here a few times and had met a friend, so just enjoyed walking around city both days and eating our way through. Finally a day at sea. Again, disappointing as there really isn't much going on so we decided to brave the outside and watch a movie upstairs on the top deck which was newly renovated. Nobody was around to order a drink or adjust volume on big screen that we couldn't here. So downstairs to customer service. We were told they were so sorry but movie can be watched in conference room. We made our way there and proceeded to sit on very uncomfortable conference room chairs so we decided to forgo this idea as well. After going back to customer service and inquiring why movie is not in theater on sea day when nothing else is going on was told entertainers were practicing and there was a talk about excursions (making money). More important! Astoria next stop. Not much doing here. Walk out to Pier 39 to view sea lions. Another day at sea and not much going on. Seattle next stop. Did our own thing with other couple. Chihuly Gardens which is not to be missed and Underground tour of Seattle. Interesting. Nanaimo, B.C. Next stop. Volunteers out helping visitors at port . Quaint little town, walking by water and into town. Lots of shops and eateries. Free shuttles back to ship. Victoria last day before the end. Great walking and exploring. We had been here before and enjoyed Butchart Gardens and what is now Fairmont Hotel. Took in shopping, Chinatown, etc and walk around houseboats near port. Very enjoyable. Disembarkation was easy. Stayed in Vancouver 3 additional nights. Overall, ship had good entertainment, but food was really lacking. Thank God for our waiter who made the most of a bad situation. The only decent meals were the first and second to last. Lunch buffet was equally bad. Will think long and hard before a return cruise on Celebrity. Read Less
Sail Date May 2016
We had another great Celebrity cruise. Some of our "firsts" on this one: First aft cabin (love!), first time eating in the MDR for breakfast (still haven't hit a lunch!), first time we caught the Liars Club game (fun), first ... Read More
We had another great Celebrity cruise. Some of our "firsts" on this one: First aft cabin (love!), first time eating in the MDR for breakfast (still haven't hit a lunch!), first time we caught the Liars Club game (fun), first time as Captain's Club Elite passengers. We spent a lot of time on our balcony rather than public areas this time around because we had upgraded to a family veranda cabin and wanted to get as much use out of it as we could. So for us, this was a very laid-back cruise. We caught some of the guest lecturer's topics and they were very interesting and well presented. The main dining room had flipped select dining and traditional dining on this cruise, so as Select diners we entered on Deck 4 rather than Deck 5. We were only seated promptly on about 3 of the 8 nights we ate in the MDR. The other times we were handed a beeper and told to keep ourselves amused until paged. That was fine, we're pretty relaxed about that sort of thing, but we did see lots of empty tables being held for those with reservations. I think Select Dining only works when there are no reservations taken. Regarding the food and drink: We found bar service everywhere we went to be very prompt. I had a couple of fails drink-wise - a mojito that tasted like it was made with vodka rather than rum, and a Peach Melba drink (from Cafe al Bacio) that did not have a peach in it, but did taste very sour for some reason. I guess that was another first - the first drink I ever abandoned. Food-wise, we had pretty good luck, although my french onion soup had quite a large unchewable piece of onion in it that I had to unobtrusively eject into my napkin and then back into the bowl before it was removed by the waiter. I did see him looking at it like "What the.." as he carried our dishes away, but he never asked. I do want to mention what a shame it is that the sommeliers and wait staff are so rushed that they need to practically run through the dining room. It felt unsafe at times because there was a constant flow of passengers being walked in to be seated as well as those who had finished their meal trying to pick their way through the madhouse to exit the dining room. I felt bad for the crew and can't imagine having to work at that pace each night. I'd like to see the CEO and other higher-ups disguised as everyday passengers so they can take it all in for themselves. Specialty Restaurants: Qsine was fun, and the food very good. I liked that they have a nice selection of ethnically diverse foods. M's Favorites were also my favorites. Tuscan Grill was puzzling. I ordered red snapper and our waiter strongly suggested that I change my order. I ordered the beet salad and was again steered to something else. He did bring the broccolini side that I ordered, but I wish he'd advised against that one. It tasted like freezer-burned broccoli, and looked the same. This was a newly reworked menu, and I wonder how so many poor dishes made the final cut on the menu. It seems like the staff should be proud to serve each and every dish on the menu when they're charging $45 per person. This is the second time in a row that Tuscan has diappointed, and I won't be going again. I truly wish they had left the nautical-themed restaurants on the M-Class ships. Kudos to ALL of the Celebrity crew. I saw several instances where irate passengers were unloading their frustrations onto crew members. The patience they exhibited in response to this snarling was commendable. I mean, who knew that the sky would fall because there was a cheddar cheese shortage on the last day? Miscellaneous comments: The pizza was very good! As were the donuts in Cafe al Bacio (so much filling inside!). And the burgers and hot dogs at the poolside grill! We enjoyed CC Elite status for the first time on this cruise. We went to a total of one Elite breakfast in the Tuscan Grille, used our laundry coupons and one dry cleaning coupon. We never made it up to the evening cocktail party. We had heard there were over 700 Elite and above passengers on this sailing and just weren't feeling like we wanted to deal with that. Maybe next time. We saw constant maintenance and extensive cleaning happening each day. And these efforts really did show. The Infinity looks great! Read Less
Sail Date May 2016
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total ... Read More
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total of eighteen days filled with visits to iconic landmarks and views of magnificent scenery and wildlife. The Pacific Coastal is a repositioning cruise for the Infinity as it moves from its Panama Canal season to its Alaskan season. We embarked in San Diego, California, cruised north as far as the Hubbard Glacier in Alaska and returned to Vancouver, British Colombia in Canada for our return flights home. All of our travel, including the cruises, excursions, air fares and hotel were booked through Celebrity, the safest way we have found to reduce the risk of unpleasant travel events. The Itinerary: The first cruise began in San Diego with stops in Santa Barbara, Monterey, and San Francisco in California, Astoria in Oregon, Seattle in Washington, Nanaimo and Victoria in British Colombia, ending in Vancouver, BC. The second cruise began in Vancouver with stops in Icy Strait Point, Juneau and Ketchikan in Alaska, a spectacular day cruising near the Hubbard Glacier, and a return to Vancouver for disembarkation. The infinity does this route twice a year as it repositions to and from Alaska. Delta airlines flights booked through Celebrity got us to San Diego and home from Vancouver. Our Celebrity booked hotel with transfers was the Embassy Suites, located very near the port in San Diego. Port-to-airport transfers got us efficiently from ship to air transportation. Landmarks and views: We started with the hotel and port in San Diego which are near the famous museums, zoo and naval operations. Aircraft carriers, one a museum and two operating carriers complete with airplanes were docked opposite the Infinity. Santa Barbara was home to a lot of Spanish inspired architecture. Monterey was our opportunity to stroll along Cannery Row filled with colorful sights. San Francisco sights included the Golden Gate and Bay Bridges, Alcatraz, Beacon Hill, the iconic Transamerica building and Fisherman’s Wharf. We could see the Space Needle in Seattle from the ship. Nanaimo, which was new to us, was the historic home to a flourishing, and now nonexistent coal mining industry. The scenery is beautiful. Victoria is the capital of British Colombia, complete with its government buildings. Downtown is interesting complete with a big Hudsons Bay department store, a modern descendent of the famous Hudsons Bay fur trading company. Icy Strait Point has a new cruise terminal and an enthusiastic native American population. Our visit was late in the day, short lived and cold with beautiful scenery. Juneau is the capital of Alaska in a very scenic mountains (snow covered) and harbor setting. Ketchikan is a classic Alaskan small city with thriving fishing and tourist industries. Shopping was fun. They have a lumberjack show worth attending. Transportation around and between Alaskan cities is either by airplane or boat. Float planes and ferry boats were everywhere. The Hubbard Glacier is a special cruise ship visit. Ships enter the harbor close enough to the glacier to easily see and hear the ice cracking with huge chunks falling (calving) into the water. The glacier is three hundred feet tall and breathtaking in size and magnificence. The sounds are awesome. Ships stay, spin around and take a lot of time so all passengers get a shot at the views. Ports have shuttles for passengers and numerous options for shore excursions. Float planes, boats, taxis and busses await to take cruise passengers to whatever adventures they desire. We always opt for ship sponsored events to lower our risk of problems. We saw whales, seals, otters, deer and eagles along with a lot of birds we couldn’t identify. It is great fun scanning the shorelines along the Alaskan inland passage for wildlife as well as enjoying the incredible scenery. Snow and tree-covered mountains are the foundations for nearly every view. They are impossible to adequately describe and photograph. We tried. The ship and service: The Infinity is a 2001 ship that underwent a major refurbishment in 2015. The interior of the ship was in excellent shape and had new venues added. The top deck movie area, Michaels Club and the Luminae restaurant for suite guests, QSine and the Tuscan Grill specialty restaurants are major changes. All great! The ship looked very good on the inside with new furnishings. The exterior showed some wear but nothing that affected passengers. The service, typical of the Celebrity brand, was special! Crew members were always helpful. Officers were constantly present. The executive chef, for example, was around nearly every day. Senior officers were available for several events including receptions for past and frequent Celebrity passengers. Nice. We selected cabin 6116, a sky suite, for the cruises. We are also members of the Blue Chip casino players club. This added to the already special service for us. Our butler, Albino, was there with afternoon snacks and made certain that our cabin was cleaned while we were gone. He provided great advice on ports and processes having been on numerous cruises. The Luminae restaurant is a giant perk for suite guests. A staff of about ten people serve breakfast and dinner daily as well as lunch on sea days. Cevrine, the receptionist, waiters Kavarij and Chitra, Arfin the assistant waiter and Bekir the Maître D along with the others made us feel special at every meal. Food: The food was very good, nicely presented and well served. We dined on Filet mignon, turbot, shrimp scampi, halibut, cod, lobster ravioli, pork tenderloin, Australian sea bass, scallops, tilapia, roast turkey, pad thai, swordfish, lobster, lamb shank, veal loin, salmon and beef for entrees. Desserts were tasty. The buffett featured roast beef, pork, and chicken along with salads, sandwiches and a wide choice of entrees. Lunch, one day, featured thirty six cakes, all decorative. There was ice cream for every meal and for snacks. The QSine should be on everyone’s schedule. The food and presentations were unique. We found it a great opportunity to sample foods from several countries. Most were very good. Bistro on Five had a special crepe that my wife found to be her favorite. We tried the Tuscan Grille but steak is not one of our favorites. Perks: We chose the multiple perk package, booked a suite and are Blue Chip casino members. More perks than we could possibly use. People should carefully select every perk they can afford and use. Complimentary drinks, internet minutes, gratuities, on board credit, laundry and specialty restaurant fees were among the choices. Makes the final bill much less painful. The “booking a cruise on board” is also a significant perk if one plans to take another Celebrity cruise. Just pay attention to the offers. Ours included three hundred dollars of immediate on board credit to offset the three hundred dollar deposit for a cruise with date and itinerary to be determined. Conclusion: The combined Pacific Coastal and Hubbard Glacier cruises offer a unique cruising adventure that includes major US cities and wonderful scenery. The refurbished Infinity was a very nice and comfortable ship. The entire Celebrity staff was professional and responsive. Many are knowledgeable world travelers and have a lot to offer in the way of information about ports and ships. Read Less
Sail Date May 2016
We chose this cruise to replicate a cruise we did in 2008 which included Alaska. This time we did B2B with the Alaska cruise. The ship was a nice size but was showing some signs of its age. Embarkation at San Diego was very fast and ... Read More
We chose this cruise to replicate a cruise we did in 2008 which included Alaska. This time we did B2B with the Alaska cruise. The ship was a nice size but was showing some signs of its age. Embarkation at San Diego was very fast and efficient. The cabin was good if a little bit small and the room attendants were very good and friendly. Food on board was good but often Luke warm. Food in the Ocean View buffet was mediocre and the selection did not change much from day to day. Ports of call were good and length if stay was appropriate giving us enough time to do a half day shore trip then a walk around the port. Production shows were very good but the guest entertainers were mediocre at best. Cruise director and her staff were very friendly and approachable. All in all a very good cruise. Read Less
Sail Date May 2016
Chose this cruise because I had friends booked on it. Also, it was an opportunity to return to CA, and then visit states I had not been to before, Oregon & Washington. Loved the Infinity, so sad she had problems docking in Alaska! ... Read More
Chose this cruise because I had friends booked on it. Also, it was an opportunity to return to CA, and then visit states I had not been to before, Oregon & Washington. Loved the Infinity, so sad she had problems docking in Alaska! The ship was very pretty, & I liked all the public rooms, especially Constellation lounge. Great view forward, & we even saw some whales one evening while having cocktails. The restaurant Blu was a wonderful experience, this was my first booking in Aqua class. I tried many different dishes, quail, frogs legs, pheasant & more. I was very pleased that the coffee café is also on the Infinity, I think it was added on the refit, as well as the Cellar Masters bar. That was our meeting place before dinner. Our weather was cool for a Florida girl, so I did not visit any pools, including the solarium. We just used our balcony if we wanted to go outside! My only complaint about the ship was the inefficient way we were disembarked from the tender in Santa Barbara. Because of it, we lost time on our shore excursion to Solvang. Yes, my next booking on Celebrity is also Aqua class, an aft facing cabin. We'll go up the east coast on that one. Read Less
Sail Date May 2016
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our ... Read More
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our arrival time was 12 noon. We parked in an offsite long term lot and the driver dropped us a little after noon where he always dropped off cruisers. However, no one was there to take our luggage. We had to walk across the drop zone by the parking lot. Then started a 45 minute plus process of walking thru a maze of lines. I never understood what the problem was. But, soon we had mimosas in our hands and we were ready for our adventure. I had read that the dining room would be open for lunch so we went there first. Alas, being Select we were ushered to the buffet as only suite occupants and elites were being served. This was the first of several occurrences (for us) where seats in the theater, tables in the buffet, and dining room locations were reserved. It is nice to have loyalty perks - but I was disappointed. Another disappointment was the buffet. No matter what the time, the buffet was shutting down and closing. And there was little or nothing for midnight munchies. So we ordered room service - but there is now a charge for room service after 11 PM. And there are fewer free choices. I admit I need to lose some pounds, but that was not why I was on this cruise. Further, the Oceanview buffet had the same selection every day and it wasn't very good. Some days I'd settle for pasta or eat a lot of cheeseburgers - often bringing extras into the buffet for my wife and daughter. With so many port days when lunch is not served in the dining room, these were the choices - or head to the cabin for a club sandwich from room service. This was very disappointing. The other disappointment with food was Cafe al Bacio. Don't get me wrong - The food is great: cookies, pies, and cakes. The team behind the counter wanted to focus on making drinks so if the line got too long they'd ask people to sit and wait for the server to ask what they wanted. The servers usually avoided my family and I until we waved ridiculously and hopped in front of them because we wanted the free stuff - cookies, cake, and pies. We didn't want wine or coffee. I guess that means we should get ignored. We had our meals in the main dining room (breakfast and dinner). Our wait staff of Hamza and Ismail were excellent as were our table mates. Always ready with suggestions and they learned of my sweet tooth quickly. Overall, we felt there were fewer menu choices. The menu 80% of the time left you going for one of the everyday items. Thank goodness there was a steak option so my family and I had a lot of that. Hamsa always came over to our table at breakfast to say hello. On every cruise I've been on, at least the Assistant Maitre D' goes through the dining room on the first night to welcome everyone. We had made a special request a few times with our waiter for souffles, a request we were able to get one night on the Celebrity Transatlantic cruise. It was probably the 3rd or 4th night Amir our Asst Maitre D' came over with the pastry chef and said we'd have to go to the specialty restaurant for that. No exceptions. We had also requested cherries jubilee which he said was the next night. Normally in customer service, you follow-up with people. He knew we wanted cherries jubilee and we ordered it so wouldn't you have expected Amir to swing by and ask if we enjoyed it? Shouldn't he have at least said goodbye on the last night? As it turns out, he was the same Maitre D' on the Alaskan cruise we took last year on a Solstice class ship. He was rude then and made our trip miserable. I blame myself for putting up with it then - and I'm disappointed I was unable to retract all his tips from us on this trip - I missed the deadline for that. And the Cherries Jubilee were the worst I have ever tasted to add insult to injury.:). This is a dish that is supposed to have alcohol (brandy, cognac, etc) added then flambéed. While they cant flambé in the dining room, apparently they can't in the kitchen either because there was no alcohol added. It almost tasted like cherries in cough syrup . We had excellent cabin stewards (Winston and Roberto) as well as excellent dining team (Hamza and Ismail). They were always prompt and courteous and engaged in conversation. They'd even make sure the room was ready before we returned from breakfast and the show before dinner. The pool bars on previous cruises had the best burgers, brauts, turkey burgers, etc. But not on the infinity. Burgers, hotdogs, and fries were still available and turkey burgers if you were willing to wait. No brauts. One of the reasons I choose Celebrity is because they pay a little more attention to their jobs for extraordinary service and perks. I like walking around the ship and always see it being worked on (painting, cleaning, repairs, etc) because it means the crew values cleanliness and keeping up its pristine appearance. This was consistent with the Infinity and most of the crew was very friendly. On another line I will never forget the vision of crew in hazmat suits cleaning up messes from ill passengers in the dining room. We saw the Captain at the Captain's Welcome. On some cruises I have found the captain and his senior officers to be very visible. However on this cruise, we rarely saw him or his senior officers. . The backstage tour and wine tasting for captain's club members was also a nice touch. Unfortunately I did not receive an announcement for the Cruise Critic gathering. The celebrity singers and dancers were the best group I have seen. Try to get to their performances. Disembarking in Vancouver was easy to get off of the ship - Only to join a 60 minute plus cab line. We have lived on the west coast for 40 plus years and knew the ports well. However, there is much to see since our visit a few years back. I would have preferred overnighting in Seattle as there are many things to see and do. Even with all the food disappointment, we are still considering booking another cruise. Unfortunately for us Californians, Celebrity doesn't really go out of or return into Los Angeles/San Pedro or San Diego. It is too bad there isn't a roundtrip CA to Hawaii cruise available (just one way cruises). We also considered Panama Canal, but the timing doesn't work. With just a little more attention especially with the food - this would have been a great cruise instead of just a good cruise.:) Read Less
Sail Date May 2016
Frequent cruisers on Celebrity but first time on Infinity, San Diego to Vancouver in Aqua class. Each timed we cruise on Celebrity we say it was our best cruise ever, and this cruise was no exception. Although we had been to the ports of ... Read More
Frequent cruisers on Celebrity but first time on Infinity, San Diego to Vancouver in Aqua class. Each timed we cruise on Celebrity we say it was our best cruise ever, and this cruise was no exception. Although we had been to the ports of call several time by car, we enjoyed visiting the ports again by sea. We arrived in San Diego by car and embarked immediately. Embarkation was simple and easy except for the long queue for TSA which took about 30 minutes - not Celebrity's fault. We always head immediately for the Mast Grille for excellent hamburgers and fries to avoid the crowd at the buffet. Mast Grille has the best burgers and fries at sea, in our opinion equal to In-n-Out or the Habit burger icons in California. Then we were off to the Constellation Lounge for a beverage and view the beautiful skyline of San Diego while our stateroom was being prepared for us. Infinity, although a bit old, sparkled. We enjoyed all the perks that come with an Aqua stateroom. Our stewards, Ambrose and Romeo, were exceptional. Blu restaurant was excellent - great food selections, impeccable service, and all the staff became our best friends. What was a surprise to us was the international mix of our fellow passengers. We got to know people from all over the world. It is stimulating to talk about different viewpoints from around the world. Debarkation was fast and easy. We booked a private shuttle, less expensive than a taxi or ship's transfer, and it was waiting for us as we walked off the ship. We enjoyed this cruise so much, we signed up for the same itinerary on Infinity again next year. We have tried other cruise lines, but Celebrity still represents the best value for our cruising dollar. We hope that Celebrity will base a ship in Southern California for roundtrip itineraries to Central America, Hawai'i, and Pacific Coastal Read Less
Sail Date May 2016
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the ... Read More
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the food. we were not happy with the ding room food either. there were 3 or 4 nights the food was good, but not on the other 7 or 8 nights. when we complained to the head waiter he suggested that if we want a better meal we should choose the upgraded restaurants (at $39.00 each). the interior of the ship was clean & nice looking, but the outside was dirty looking & rusty. the shows were very good, but again, we were dissatisfied with the amount of entertainment provided. there was one show per night--that's it! after 10pm there was nothing to do except gamble. this cruise was a pacific coastal route. where the weather is somewhat cool. knowing this, you would think that the cruise line would have provided more chairs in the enclosed pool area. whenever we were on the ship this enclosed pool area was completely full. there were never enough chairs. i think it would have made sense to try to accomedate as many as possible into this area. the service was good all over the ship. we had a fantastic waiter named sergio in the main dining room. he made every meal a pleasure. Read Less
Sail Date May 2016
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on ... Read More
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on an M class ship. Well placed for an Oceanview. Bistro on 5 needs a remake or make it free. We saw no more than 5 people in there at a time and mostly at dinner. Get real Celebrity! People aren't paying $10 for lunch!! Shows were OK. What really shines on the Infinty is the crew. All nice and attentive. Our MDR waiter was an absolute blast! The assistant was awesome too. Even our coffee shop guy was good, as well as the Martini server. Embarkation was smooth, but we were select so the special line was nice. We are now Elite, so next review we will tell more. We usually cruise in Concierge class, but this time was OpenView. It wasn't much different, just no balcony, but a huge window instead. I look forward to our Solstice cruise in May from Hawaii to Vancouver. Never been on the S classed ships. Read Less
Sail Date May 2016
Just returned from Cruise- 2nd to 13 February 2016- Ship was very well appointed and food was fairly good- crew very pleasant service acceptable -cabin clean I am a solo traveler and paid almost double for my cruise- However I was very ... Read More
Just returned from Cruise- 2nd to 13 February 2016- Ship was very well appointed and food was fairly good- crew very pleasant service acceptable -cabin clean I am a solo traveler and paid almost double for my cruise- However I was very disappointed to find that the Solstice did not provide any specific activities or facilities form the solo traveler I approached guest relations who pointed out a small notice on the information board suggesting that solo guests meet every morning 10am in the Martini bar- I attended several mornings but as the bar was in the middle of a very public area and was not staffed- in order to introduce solo guests -not a good idea - no guests approached the bar. I spent long days at sea- aside from the gym nothing and no-one for company- meals taken alone- never experienced such total indifference to solo travelers on any previous cruise- Celebrity take the exorbitant amounts from solos and do nothing to provide even basic introductions to facilitate the needs of single guests. On sea days I found the entertainment insufficient and poor quality- not all your guests are interested in gambling and shopping. The disembarkation process was absolute chaos- port of Auckland was not too small to cope I will never recommend Celebrity cruises or go on another. they are over priced especially to solo travelers but you take the money but do not provide us with any basic needs Shame on Celebrity- I endured a miserable time on the Solstice Read Less
Sail Date February 2016
This was our first experience with Celebrity cruises and over all we were very happy with the ship and cruise in general. We were on deck 6 and although our balcony cabin had a restricted view I would be quite happy to have this deck ... Read More
This was our first experience with Celebrity cruises and over all we were very happy with the ship and cruise in general. We were on deck 6 and although our balcony cabin had a restricted view I would be quite happy to have this deck again due to the good deal we were offered. We were happy with the food in Main dining and Buffet and Tuscany Grill and Munaro was a treat which we really enjoyed. Overall the cruise, service and food deserve a good rating , we had a fabulous time and the ship was beautiful. Disemarking at Sydney was well organised, our given time was 9am and we were give a number to wait for our call and all should have gone well. Maybe things did go well for the passengers who disembarked earlier or were in different sections to us. This is where it started to unravel. We were in a comfortable in a sitting area waiting for our 9am call which was late, there were no announcements to advise us of any delays.Our call finally came and passengers started to move to the designated area down to deck 2, I would estimate at least 150 passengers came to a standstill in the narrow passage on deck 2 and were banked up on the steps and landing and in hallways behind us. There was a delay and instead of advising us to go back to the sitting area we were all banked up in this small area for at least 20 minutes. It was a hot morning in Sydney. Some older passengers sat down on the steps, and appeared to be distressed with the heat , it was also claustrophobic . My husband has a heart condition I was very concerned for him, I have no doubt some of the other passengers would also hasve health issues. The situation was just dangerous and should not have happened. I can only hope that Celebrity learn from this experience and see how difficut it may have been if any one had collapsed. It was just a dangerous and unsafe situation to put any passenger in. When we finaly got of the ship our luggage was still not there!. Although although I was happy with the ship and cruise I am very likely to consider another cruise line if I take another cruise. In general I rate most of it a 4 . Disembarkment I rate a BIG FAT ZERO Read Less
Sail Date November 2015
BUS TRANSFER TO THE PIER We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we ... Read More
BUS TRANSFER TO THE PIER We have taken many cruises out of San Francisco, usually with Princess. We usually stay one night at the El Rancho Hotel in Millbrae. The next morning we have the hotel van take us to the airport where we catch the cruise ship bus to the pier. In the past, we have had the same bus driver each time. When we give him out bags, we tell him that we want the two carry-on bags back when we arrive at the pier. He puts them towards the front so he can retrieve them at the pier. The rest of the bags will then be taken to another location where they are unloaded and eventually delivered to our stateroom. The system works great and is very convenient. The driver (we have had the same man on each of our past trips) provides historical and other information about San Francisco during the drive to the pier. He is very knowledgeable about San Francisco. This time the transfer was a disaster. We had a different driver that apparently did not speak English. I told the him that we wanted two bags back when we arrived at the pier and he looked at me like he had no idea what I was talking about. I guessed that he did not speak English and repeated the information. He just grunted and threw the bags in with the rest. When were then told by the greeters that the people who were supposed to be there had a flat tire on the way to the airport and would not be available to help us. They also did not have our names on their list and asked everyone to write their names on a sheet to be checked later. Unfortunately, they waited until we got to the bus to do this and it created a line of unhappy people that wanted to get rolling. At this point, we were also told that we had to take any carry-on bags with us on the bus. This meant that I had to crawl into the storage area of the bus and retrieve our two carry-ons. We have never had to do this before. When we got to the ship, the driver and a helper started to unload all the bags in the parking lot. The passengers told him that he was supposed to take the bags to another location to be loaded on the ship and he just kept unloading them. Finally a greeter showed up that spoke his language and told him what he was supposed to do. He and his helper both expressed surprise as the finally understood what was supposed to be done with the bags. We all left, hoping that our bags would eventually get to our staterooms. Fortunately, they did arrive later that afternoon. CHECK IN The check in process went very smoothly although the man helping us did have some difficulty with his computer. He processed my wife’s information in a minute or two but took several minutes to do mine. The person next to him finally came over and told him how to complete the process and we were on our way. It probably did not take more than 10 minutes. It helps to get there on the first bus from the airport as the lines are not as long as they will be later in the day. CABIN We had stateroom 7047 on deck seven, port side. Being only about 11 AM, our cabin was not ready and we headed for the Ocean view Café for an early lunch. At 1 PM we were allowed to proceed to our staterooms. Everything was in order when we arrived except the stateroom did not have some of the amenities that were shown in the photo at Celebrity’s website. In particular, an entire stand of shelves next to the make-up vanity was missing. Also, the closet had a safe and several drawers taking up one third of the storage area. This left only a small closet for the two of us to hang our clothes, but we had not brought that much so it worked out. Anyone bringing a larger assortment of clothing for a longer cruise would have a difficult time hanging all their items. We noticed the lack of an ice bucket and asked the room attendant about it. She said that ice was no longer furnished in the rooms unless we asked for it. I have to admit that I was stunned by this information as we have always had ice in our stateroom on our other 40+ cruises. My wife asked her to provide ice twice a day and she said she would. She or her assistant provided it most of the time. The vanity had no drawers which did not make my wife happy. She usually depends on having drawers on both sides of the vanity for storage of all her necessary beauty aids. This vanity had doors with very small shelves behind them. It just was not as convenient as other ships we have been on. Strangely, we looked in on an inside cabin and it had the type of vanity that we are used to having. I did not understand why Celebrity would provide more in a less expensive stateroom. The bath was nicely arranged and had the usual large shower that Celebrity is known for. It also had a hand held shower head that we both prefer. There was plenty of storage on a corner rack and under the sink area. The balcony was small but adequate for two of us. FOOD We took most of our meals in the main dining room when they were open. We had what Celebrity calls Select Dining. That allows us to eat dinner whenever we wanted as long as we appeared during the serving hours. The food and service were both excellent in the dining room. I enjoyed all our meals there, but some of our table mates did not. On one night, I had an excellent salmon dinner, but several ladies at our table had veal, lamb and steak. They all had complaints about the quality of those meats. Celebrity is noted for having very good quality beef and we usually have that or fish. I usually don’t try any of the other meats, but did try the chef’s recommendation the first night. It was a breaded pork chop and it was also excellent. The accompanying potatoes and vegetables were usually very good except for the string beans which were always tough. The Ocean view Café on Deck 10 had a very large assortment of ethnic food available at several different places around the very large room. Some of the serving areas had precooked food and others cooked to order. Unfortunately, I found that many of the ethnic foods had too much spice. I like soup and tried several of them. They were all over spiced. The foods that were not over spiced were somewhat tasteless. The deserts in the Ocean view Café were of a quality that was far below what is served in the main dining room. This is not unusual and we have found this to be the case on most ships, however they usually have some good cakes or pies at some point during the cruise. I did not find that to be the case on this cruise. ENTERTAINMENT On our last Celebrity cruise, we found that entertainment had improved somewhat over previous cruises, but it is never on a par with Royal Caribbean even though Celebrity is owned by RC. We had the usual selection of production shows accompanied by one comedian, a magician, two singers and a xylophone player. All except the comedian worked hard and were appreciated by the audience. There were also a couple of acrobats that were very good. PORTS We only took one tour. That was a glass bottom boat in Catalina. The rest of the time we just walked to nearby attractions. In San Diego, we toured the aircraft carrier, Midway, which is docked less than a quarter mile from the cruise ship. In Monterey we waked through the area near the wharf, and then took the free trolley to the aquarium and back. At Santa Barbara, we took the downtown bus from the cruise ship dock to the end of the line on State Street, then toured the Presidio a couple of blocks off State Street. Then we took the downtown bus back to the ship. For seniors, this bus costs 25 cents each way. We had been to these places several times before and had seen most of the local sites. Also, the weather was very hot and the humidity was high, so we wanted to get back to the air conditioned ship as soon as possible. We stayed on the ship in Ensenada, Mexico and about half the passengers did the same. We had to tender into Catalina, Monterey and Santa Barbara, but it was not a problem. Everything went smoothly getting on and off the tenders. CONCLUSION All things considered, it was a very nice cruise. We were looking for a relaxing time at sea after some stressful months at home and we were very satisfied with the experience. My wife’s only complaint was that the cruise was too short. We usually go for two weeks or more so I understand how she feels. It is difficult to get off a cruise ship. Read Less
Sail Date September 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click