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3 Helpful Votes
Sail Date: July 2017
My wife and I would like to invite you to come along with us on our adventure into cruising and as it so happens it is with a company called Celebrity X Cruises, considering the amount of money that we paid out, we had hoped it would be ... Read More
My wife and I would like to invite you to come along with us on our adventure into cruising and as it so happens it is with a company called Celebrity X Cruises, considering the amount of money that we paid out, we had hoped it would be our “Once in a lifetime visit to the Baltic and especially St Petersburg”, between 2nd July and the 16th July 2017.” We set off on 1st July from Edinburgh flying to Southampton where we stayed overnight in The Holiday Inn where we were looked after very well indeed. We wakened early on the morning of the 2nd of July and headed off on foot to the terminal after a hearty breakfast. The journey to the terminal was described by our travel agent as a comfortable five minute walk from our overnight hotel. The weather was thankfully dry but quite clammy so you can imagine that it was not long before we were starting to feel sticky and uncomfortable carrying our main luggage and in flight cabin baggage. The first thing that we noticed was the lack of signage or Celebrity Cruise Staff to direct us to our ship (The Eclipse) having walked a fair distance we eventually asked a member of staff if we were going in the right direction, to which he replied, “you have to go back to the main gate as you have come too far for your cases to go through security. We were not very happy with this as we had not encountered any signage at all, and by now we were feeling mildly stressed to say the least so we queried his instructions and he insisted that we should return to where we had come from. We then spotted a female member of staff so we asked her opinion and she confirmed that we should proceed ahead and not go back. Once we eventually arrived at the appropriate place for baggage collection we had to bring it to the attention of the member of staff standing at a podium/desk that we were eligible for priority boarding due to us being booked in to a Concierge C1 Stateroom (1200). She told us that this was not the case and referred us to a male member of staff standing nearby, who also informed us that we were not eligible for priority boarding and told us to join the luggage queue across the road from where we were standing. I looked through the paper work that I had in one of our cases and produced a document that confirmed that we were eligible for priority boarding so he on looking at this decided that he would have to check this out and asked us to leave our cases and he would return. He then returned about ten minutes later and apologised for the mix up and attached two luggage labels to our cases and asked us to leave our cases here, (Our cases were taken from us at 11.20am and after mislaying one of them we eventually received them separately at 5.30pm, 6 hours after boarding) and follow him in to a doorway of the terminal and pointed us in the appropriate direction for the start of boarding hurdles (metaphorically) that we had to climb over/go through. We then encountered a young man who introduced himself as Jonathan telling us that he would be our Concierge for our holiday and pointed us towards a desk were we noticed a young lady waiting for us. This by the way was the last time that we personally spoke to Jonathan during our complete journey (he left three voice messages on our stateroom phone during the journey to St Petersburg and back to Southampton) We then proceeded to go to the desk and had the misfortune to deal with Wendy who insisted that we fill in a personal form declaring that we did not have sickness or diarrhoea in the last two weeks before boarding our cruise liner. She was rude and arrogant pushing our Sea Passes along the counter at us and then told us to look into the camera. We proceeded along another gangway where we were eventually met by two other members of staff who asked us for our Sea Passes, which one of them looked at and handed my wife’s back to her and then handed mine to me and stated “ok “Danny Boy go straight ahead”. My full name is D********** so I asked him not to refer to me as “Danny Boy” he grunted something towards me and turned to the next passenger behind me. We arrived on board at about 11.40am and were met with mayhem and no one directing anyone, but eventually a Public Address message was broadcast to inform the passengers that they would not get access to their rooms/staterooms until 1pm at the earliest but our cases would be delivered as soon as possible. To try and reduce this we will now go to bullet points instead. (1) Stateroom was tired in maintenance paint peeling on balcony doors, drawers in stateroom that would not close properly, pot marks on the inside of the drawers, Towels that were not 100% luxury cotton as promised, (Our Stateroom Attendant “Rivon” was a life saver in so many ways going out of his way to rectify any problems that he could to our satisfaction. Rivon is a credit to Celebrity and he has abilities beyond his role of stateroom attendant.) Our remote control for our T.V. was taped up with black tape to help hold it together. The toilet roll was a disgrace in that it was cheap and nasty and the shower was like trying to wash yourself in a wardrobe. The actual wardrobe doors squeaked and squealed like a motorbike starting up. Faulty socket for kettle for which electrician had to be called to attend to on the day we arrived. (2) We were offered a Classic drinks passage as part of an incentive to book the cruise and we had thankfully asked Sarah Sotheron in your Surrey Head Office U.K. to provide us with a copy of the drinks applicable to our package. When we went to the bars this did not tally with our list and the Martini Bar Staff actually charged us extra on two or three occasions without asking us for a signature for this extra cost. We went to guest relations to ask for an explanation as to why this was and “Ben” informed us that the classic package had changed and there was nothing that he could do so we would have to accept it. We asked to speak to a member of Guest Relations Management and Ben told us that no managers were available as they were all on their break. We then asked to speak to a manager of the bars and through Joel we spoke on the phone three times to “Bobdan”, "Beverage Operations Manager" who eventually empathised with us and eventually agreed to update us to Premium Class Drinks package two days before the end of our cruise!! Even after that we were overcharged for drinks which I thankfully noticed when I went on line via our T.V. to check our account on the night before we disembarked!!! Why? (3) Whilst speaking to Ben on Guest Relations Desk we were talked over by an irate member of Guest Relations Staff (Vlada) we had to ask her to go away three times informing her that we were talking to Ben and not to her. I had spoken to her an hour before re The Classic Drinks Package and asked her to photocopy the list for us, which she did but would not listen to us continually talking to us as if reading from a script, so I had asked her to stop talking to us as a robot. We think that she was angry with us when we later came down to Guest Relations and spoke to Ben and not to her. (4) Disembarking day was a shambles with not one sign to direct the passengers nor a single member of staff available to direct the passengers to the correct exit. What came over very clearly was that we now have your money so we don’t need to bother any more. We will never cruise again with any company due to experience with Celebrity X Cruises. Finally on a positive note to our Cruise the highlight was The Moonlight Sonata Restaurant and the staff therein especially to “Edy” and “Jon” who are a credit to Celebrity Cruises. The General Restaurant "The Ocean View Café which we had to use for lunch when the ship was in port was like a cattle market with cold/lukewarm food and rude staff. We visited The Café Al Bacio on various occasions and each time we found the staff to be totally unprofessional giving the distinct impression that they did not want to be there. No attempt by the staff to smile or make you as a customer feel welcome. We have written directly to the Celebrity C.E.O. Lisa Lutoff-Perlo with our complaints and through her office we received three phone calls to apologise and they offered us Future Vouchers off our next cruise via e mail even though we told them on the phone that we would never cruise again. We simply asked them to confirm in writing (Snail Mail) that our complaint had been heard and that something would be done to prevent this happening to anyone else in the future, but this was refused and stated this via e mail. The whole impression that we were left with was one of neglect in maintenance and a complete fall in standards as we had spoken to quite a few other passengers who unlike us had sailed with Celebrity before and they also felt that the ship was badly run down and neglected. Unfortunately the prices charged for a supposedly luxury ship and Concierge Stateroom were extortionate to say the least and to offer us vouchers off our next cruise when told that we would never cruise again were an insult. Read Less
3 Helpful Votes
Sail Date: April 2017
I choose this cruise because I didnt want to get off the ship. I have been to these islands so many times & I wanted to see this ship. It is a GREAT ship, with a GREAT crew. I loved the MARTINI BAR & the overall look of the ship. ... Read More
I choose this cruise because I didnt want to get off the ship. I have been to these islands so many times & I wanted to see this ship. It is a GREAT ship, with a GREAT crew. I loved the MARTINI BAR & the overall look of the ship. The shows were A! & in great taste. Would I sail again on her?? YOU BET I WOULD., The cabin stewart was A-1 as was all the people whow served us . I cannot sat enough about the people who took care of or vacation needs, They went above & beyond what was called for them & always with a smile.. If I was asked to say what I thought of the ship & crew I would have to give them a A+ with a few more +s. I have been on over 55 cruises & have both good & bad but I will rate this cruise as A+++++++++++++++++. Read Less
3 Helpful Votes
Sail Date: March 2017
I had hoped to give some friends a bit of luxury so I treated them to a cruise. They enjoyed the cruise but had nothing to compare it with. The staff were generally lovely. The entertainment was the best I have experienced. But, the cabin ... Read More
I had hoped to give some friends a bit of luxury so I treated them to a cruise. They enjoyed the cruise but had nothing to compare it with. The staff were generally lovely. The entertainment was the best I have experienced. But, the cabin was very poorly designed and made the worst of a small cabin. I did not like the "class system" - special restaurants for different classes of passengers; areas of the theatre roped off for some class of passengers; the best positioned bar on the ship reserved for certain class of guests almost every day between 4:30 and 7:00 None of the bars could serve a margarita in a margarita glass - and most of the bar staff did not seem to know what a margarita glass was . Some passengers were told they could not do a Barrier Reef trip. These had come from overseas specially to snorkel the Reef. However, at least one tour had about a dozen staff on it. As one trip was abandoned because of a broken down catamaran, priority should have been given to these passengers over any staff. Read Less
3 Helpful Votes
Sail Date: November 2016
Second time we have used Celebrity and again booked a Sky suite as larger suites were all taken. The cruise was from Abu Dhabi to Dubai (overnight) to New Mangalore, Goa and Mumbai all India. The cruise was supposed to go into Oman but ... Read More
Second time we have used Celebrity and again booked a Sky suite as larger suites were all taken. The cruise was from Abu Dhabi to Dubai (overnight) to New Mangalore, Goa and Mumbai all India. The cruise was supposed to go into Oman but due to bad weather we returned a day early (4pm) to Abu Dhabi but remained onboard overnight. The led to the farcical situation of a standoff between Celebrity and UAE immigration which led to EVERY man, woman and child being called off the ship in queues to the cruise centre at 10pm to surrender their passport!! This could have been avoided by Celebrity but they did not wish to disrupt dinner service and obviously tried to use their influence to leave it till morning! Funnily they then used that excuse to say immigration was being called at 10pm and it was better now instead of queues in morning...unfortunately this meant children, babies and the infirm being called from their sleep ( this was the last night and everyone had to be out of their cabins by 7am so many including us had retired early). This is definitely a bad mark to Celebrity and some extent UAE immigration. We as usual picked up our own taxis for tours so as not to be stuck waiting for others on a bus or the repetitive queuing to get on /off same bus and at a fraction of tour costs! Mumbai was particularly excellent for us as the taxi driver we used was very informative and took us to places we had not asked to see but were pleased he had added...of course there was the obligatory jewelry and carpet shop stops but that was an easy distraction at the end. Once again the Luminae restaurant was very good both in food and service. Our suite was tired and had torn bedding and had to constantly mention to Butler or attendant things that required attention such as shower hose leaks and lamps that were out. The Michael's Club (for suite passengers only) was again excellent but poorly utilized other that afternoon tea and early evening before dinner. Part of this was because it was supposed to close at midnight but staff started cleaning up sometimes as early as 10.45. with the vacuum out at 11pm putting clients off coming. Will still use Celebrity again as we like the private dining of Luminae and drinks at Michael's club at times to suit our taste. Read Less
3 Helpful Votes
Sail Date: November 2016
This is a two-part review. First the good part. Well, not so good for me but favorable to the Celebrity Xpedition. On the second day of the cruise, I went to the ship's doctor (Dr. Marsha) and found that I had appendicitis. Although ... Read More
This is a two-part review. First the good part. Well, not so good for me but favorable to the Celebrity Xpedition. On the second day of the cruise, I went to the ship's doctor (Dr. Marsha) and found that I had appendicitis. Although this wiped out the rest of the cruise for my wife and me, I have to praise the staff of the Xpedition. This ship is perhaps the only one in the Galapagos that is large enough to have a ship's doctor, so I would recommend it for that reason if nothing else. Dr. Marsha made the correct diagnosis, and Floriana, the Hotel Manager and other staff members arranged to have me quickly on a speedboat to Santa Cruz, the nearest island with a hospital. I chose to have my surgery there, in the public hospital, rather than risk the wait to get to Quito for a larger hospital. The hospital was quite basic, but Celebrity provided a staff person (wonderful Tatiana) to be with me all day and another, poor Hugo, who got the job of sleeping on the couch to be available to help me to the toilet at night. By luck, the Xpedition stopped at Santa Cruz at the end of the voyage, and I was able to get back on the ship and return home. So I give the highest praise to the staff of the Xpeditiion for the care they provided for me. The second part of my comment is perhaps small but quite annoying. My wife and I booked this trip after two previous cruises on Celebrity. We traveled with another couple and booked connecting rooms on the Xpedition. The rooms we booked were shown on their Web page and the brochure we received as connecting. Our confirmation material clearly stated that the rooms we booked were connecting. They were not. We discussed this with Floriana, the Hotel Manager, and he was quite professional in hearing our concern. He referred us to the company office for follow-up. A couple of weeks later, Ricky from Celebrity called me (on my wife's phone) and left a message. I called him back, but he was off that day. He never called me back. The other couple, however, did get a letter from Ricky saying how much Celebrity values its return customers and wishes to please them; however, there would be no compensation for their error. This seems to be very bad business practice. Instead of losing four loyal customers, they could have offered at least a gesture -- 10% off on a future cruise maybe. Any gesture would have been nice. So the Xpedition is a wonderful ship (without connecting rooms) with a wonderful staff. The company obviously doesn't coordinate between marketing and the reality of the layout of the ship. And they don't mind losing customers. Read Less
7 Helpful Votes
Sail Date: September 2016
Two ports drew us to this cruise. Montenegro and Dubrovnik. Both were wonderful. The ship is old and tired. The staff were friendly and with the exception of Leonardo on excursions were friendly and helpful at all times. Do not ... Read More
Two ports drew us to this cruise. Montenegro and Dubrovnik. Both were wonderful. The ship is old and tired. The staff were friendly and with the exception of Leonardo on excursions were friendly and helpful at all times. Do not look for fine dining unless you are prepared to pay more than your cruise price. It is good some night but on others disappointing. The real irritations are : - Unbelievable - poor old curtains in all the state rooms. Not clean. Carpets throughout looking as though they need a good clean. 69 dollars to play BINGO. ( three cards) 15 dollars to leave the ship to visit the port of call. Coach - one mile each way. No scoop of ice-cream on one deck unless you are in the captains circle. No proper cocktail glasses on one deck and you may find your cocktail in a tumbler. Internet to your stateroom at 315 dollars charged. Gratuities charged to the stateroom daily though we had paid these in advance. Some excellent shows especially the troop of dancers singers in two production shows and terrific Jane Curry guest singer. The other male singer was good also and very entertaining. All others were poor and not worth the visit to the theatre. Anytime dining was under stress as most passengers choose this. Feeding 1200 in a couple of hours with waiter service is tough on them. You spend more time inside as only on some decks can you walk outside. Staterooms are tired and poor and in need of doing up. The TV set worked but it was a struggle to use the various channels until we simply didn't bother. Photographs taken of you on board and off are sold to you at 30 dollars a picture. Absolutely dreadful and in protest four of us bought none. Though the ship is led by the wonderful Nina - senior officer - and her staff are a great crew - the charges and silly rules and tiredness make this a ship to be avoided until they spend money on it. There is nothing whatever for children on this ship. Sad but true - and you should not choose this one for a family holiday. Often the cocktails are made ( not so good). Some waiters make them very well. Training is needed to produce the right mix in many cases. There were some exceptionally good waiters outside on the breakfast area and in the main dining room. Waiters however would often butt in and interrupt conversations without the polite 'excuse me'. Our experience was previously with Princess Cruises but this is several years ago and I wonder if there has been a change in the way passengers are treated in the industry to extract more money ie. photos and short port bus rides etc... and that all are now the same. I wonder? The ports of this cruise were wonderful Venice to Malta and back but it is Croatia and Montenegro which both steel the show as Jane Curry did in the evening on the stage. Loved the singers and dancers - a new great troop. Trained in New York. Terrific. Such moments made it a good cruise but it needs the wow factor restored. Friends we were with were very disappointed indeed. It was very sad. They had paid a good deal. Read Less
6 Helpful Votes
Sail Date: September 2016
We chose this cruise because we wanted to cruise to and around Hawaii. We had a beautiful five days at sea. Ship was very nice and crew were extremely friendly and helpful. Ate one night at Murano and the food was delicious. We felt like ... Read More
We chose this cruise because we wanted to cruise to and around Hawaii. We had a beautiful five days at sea. Ship was very nice and crew were extremely friendly and helpful. Ate one night at Murano and the food was delicious. We felt like we were the only table that our server had. She was very knowledgable and prepared our lobster tails at our table. The Vancouver terminal was not very well laid out and seemed a lot of unnecessary going up and down escalators just to check in. They need to rethink their check in process. But once we boarded it was all good experiences. Two ports had tenders and that was a little rough. We don't really dock anywhere that is a high tourist area so not a lot of Hawaii experience. That was kind of a let down. As long as we were on the ship itself it was great. Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise to celebrate our 60th birthdays and it was our first ever cruise but certainly not our last. It was a truly wonderful experience from start to finish. We sailed from Rome stopping at Messina, Sicily, Mykonos, Rhodes, ... Read More
We chose this cruise to celebrate our 60th birthdays and it was our first ever cruise but certainly not our last. It was a truly wonderful experience from start to finish. We sailed from Rome stopping at Messina, Sicily, Mykonos, Rhodes, Kusadasi, Santorini, Athens, Naples and finally Civitavecchia. The level of service, food, entertainment, comfort etc was exceptiional. We would particularly like to give special mention to Peter, our charming and Professional Waiter in the Opus Restaurant, assistant Waiter. Purnama and Sommelier Braganza. These gentlemen are a credit to themselves and a wonderful asset to Celebrity Cruises. Last but certainly not least We would also like to give a mention to Jose our wonderful stateroom attendant who looked after us so well. A big Thank you to all the wonderful staff Who Made our first cruise so memorable. We look forward to hopefully meeting you all again. Grazie mille a tutti. Read Less
5 Helpful Votes
Sail Date: September 2016
This was our first cruise,although we were with friends who were on the Celebrity Constellation last year we had booked this cruise a year ago and we're so looking forward to it.From the moment we arrived in Rome and stepped on board we ... Read More
This was our first cruise,although we were with friends who were on the Celebrity Constellation last year we had booked this cruise a year ago and we're so looking forward to it.From the moment we arrived in Rome and stepped on board we felt so special.The staff everywhere were wonderfulooking, so polite and courteous.The weather over the holiday from the 8th to 19th September was exceptional.The ports of call were so different,from historical Athens and Pompeii to the beauty of the Greek Islands and the picturesqe Dalmatian coast,Montenegro was a highlight.On board,our cabin on deck6 was very spacious with the balcony.We tried to divide our day by doing shore excursions early and getting back to ship at lunch time.The facilities on board were excellent,sunbeds,pool area etc.We thoroughly enjoyed our eating experience,food was of the highest quality all day.We looked forward each evending to our dinner at 7.00pm.Our table staff,Nick Lee and Jordan were so attentive and friendly.We had a wonderful 12 days and hope to be back with Celebrity X in the years to come.Would thoroughly recommend it to anyone Read Less
14 Helpful Votes
Sail Date: August 2016
We just returned from our Alaskan cruise on the Celebrity Solstice, and I wish I was still onboard! From the very beginning to the very end, our cruise was fabulous. We had sailed on Carnival out of New Orleans before where we found the ... Read More
We just returned from our Alaskan cruise on the Celebrity Solstice, and I wish I was still onboard! From the very beginning to the very end, our cruise was fabulous. We had sailed on Carnival out of New Orleans before where we found the embarkation and disembarkation to be absolutely horrible. We weren't sure what to expect in Seattle, but I have to say, both were so easy it was amazing. We drove up from Portland, Oregon and parked in a nearby parking lot where we had reservations at 1:30 PM and took the shuttle to the ship. We were guided through the embarkation lines with ease, and when we entered the ship, we were greeted with a glass of champagne. We then went up to our veranda stateroom #8233 where our attendants Wilfred and Sheldon greeted us warmly. I believe we were in our stateroom around 2:30 or so. Our luggage arrived before we attended the mandatory safety drill at 4:00, and we did our unpacking after the drill. We were completely amazed by the amount of storage in our room! After unpacking, we found we had a lot un space leftover and unused. Our bathroom was very spacious, as was our balcony. Although we visited most of the bars on board, our favorite was the Martini Bar. The bartenders were amazing, and we loved the frozen bar top. The seating areas in that bar were also our favorite. We dined several nights at the Epernay, and there was only one night that we felt somewhat disappointed with the food and the amount of time we had to wait for our dinner even though we were seated immediately, but our waiter Andre and his assistant Custodio were very attentive and provided us with excellent service! The menus were well marked for gluten free and vegetarian options. The Oceanview Café provided nice buffets for all meals. Every meal seemed similar, but it was easy to find food options for those with restricted diets like mine which is grain-free. Although the Tracy Arm Fjord was one of our destinations, it appears to have had too many icebergs, so our captain opted not to take us there but rather up the Endicott Arm Fjord passed Fords Terror to the Dawes Glacier which I have read is less travelled. It was amazing - especially since the captain turned the ship 360 degrees twice so that all passengers could have the amazingly beautiful view. We even witnessed a massive chunk calve from the face of Dawes Glacier. We totally and completely enjoyed our Celebrity Solstice Alaskan Cruise, and I really was very sad to have it end. Oh well..... until the next time. I'm already looking for our next adventure on a Celebrity Cruise. Read Less
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