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105 Celebrity Los Angeles Cruise Reviews

The Celebrity Reflection Transatlantic 2014 cruise spoiled me. The Eclipse in 2019 woke me up. Food poisoning does that. I ate in the Celebrity cafe on the 14th floor. I was treated by the medical staff and once the ship docked in ... Read More
The Celebrity Reflection Transatlantic 2014 cruise spoiled me. The Eclipse in 2019 woke me up. Food poisoning does that. I ate in the Celebrity cafe on the 14th floor. I was treated by the medical staff and once the ship docked in Santiago South America I received further treatment. My cabin 6212 creaked incessantly. This ship does need to be overhauled. The dining room experience was enjoyable. The food, delicious. The Celebrity ships are not known for quality entertainment. This cruise was no different. I didn’t use the ship to book excursions. Third party excursions were much cheaper, very informative and enjoyable. Kristian, our cabin staff was excellent. All the staff I encountered rated five stars. The ship had a bad odor. The maintenance staff cleaned but the ship is old and in need of refurbishment. The upholstered chairs on the fourth floor, overlooking the grand foyer were filthy. I used a towel while sitting in these chairs. The cruise was geared towards seniors. Boring entertainment. Read Less
Sail Date November 2019
This was our first cruise with Celebrity having sailed mostly with HAL, it's interesting to wonder whether this means you become used to how a certain provider does things but our overall experience could have been better. The ship ... Read More
This was our first cruise with Celebrity having sailed mostly with HAL, it's interesting to wonder whether this means you become used to how a certain provider does things but our overall experience could have been better. The ship was lovely, well maintained, comfortable, everything worked, always a bonus. We had a standard balcony room and it was fine, big enough, plenty of storage and we were well served by our steward, friendly guy. Embarkation was fine, we followed the guidance issued about arrival times for each deck and breezed through. Similarly disembarkation was well organised, we were allowed an earlier time to fit our transfer/tour to Santiago and were off even earlier. Service was good, the staff to guest ratio was higher than we were used to and most friendly/welcoming. Our experiences with Guest Relations, Shore Excursions and Cruise Director and staff was mixed, some were too officious / bureacratic and inflexible, they didn't respond very well to mini crises and seemed impersonal. One of the main reasons we booked the cruise was to stop in Costa Rica and this was cancelled at very short notice for a reason (a silted up port, both of them I presume) which seemed odd. It was replaced with Puerto Quetzal Guatamala which compared poorly, only one attraction (Antigua) a two hour drive away. The tendering process in Cabo San Lucas was shambolic, we arrived late, took ages to get people off such that we got on shore at 2.45pm with just over 90 minutes to poke around. We witnessed complaints handled very poorly in Cabo, very uncaring. It did make you wonder how a real crisis requiring tenders would be managed. We arrived late in other ports too and then seemingly took a long time to gain "clearance" from port authorities, people with private tours were badly inconvenienced. Information on ports in the daily newsletters was very brief and rarely contained maps or noted places of interest. Huatulco was gorgeous, Manta and Arica were interesting stops and Lima deserved an overnight as there was so much to see and do there. We did an "Atacama Coastal Walk" in Arica which frankly was dangerous with an eroded pathway and sheer drop to rocks below. We really did not take to the Oceanview Cafe, a cold functional place, a bit like a staff canteen. Food was generally presented in an unappetising manner in the Oceanview, not a great experience. The Moonlight Sonata dining room was fine, roomy, well organised and very attentive staff. Breakfast was particularly good there, a nice cheerful start to the day. Overall the evening menu was not particularly comprehensive and portion sizes seemed to get smaller as the Cruise went on. Some of the Appetisers were pitifully small and a number of guests we shared with commented how some of the dishes were named differently but essentially seemed identical to dishes from a few nights previous. We've had much better food with other cruise lines, disappointing. Entertainment was distinctly average and often would be found in the strangest of places and the strangest of times. The Silent Disco was great though, the fact that it kept on being brought back due to demand should show Celebrity that a more modern and energetic programme should be their direction of travel. The daily programme was similarly average particularly on days "At Sea". Laundry prices were outrageously expensive including the usual mid cruise special offer, travel irons are strictly off limits due to safety concerns and yet hair straighteners are not a problem, so little to do with safety and more to do with driving business to the Laundry would be my conclusion. We met some lovely people on this cruise, very chatty and very friendly, more than usual I thought, a younger crowd than HAL generally. This included a number of guests who had English as a second language which was less of a barrier than you would think. Read Less
Sail Date November 2019
My husband and I have cruised over a dozen times onboard Celebrity ships. This was our first time on Eclipse. We were in Concierge class and selected the cruise because of the unusual itinerary from Los Angeles along the west coast of ... Read More
My husband and I have cruised over a dozen times onboard Celebrity ships. This was our first time on Eclipse. We were in Concierge class and selected the cruise because of the unusual itinerary from Los Angeles along the west coast of Central and South America. To get my primary complaint out of the way . . . from embarkation through the entire cruise, queue management was a problem. I do not know what department is in charge of that, but they were hopelessly befuddled. At embarkation concierge class is supposed to have priority boarding. We boarded after people who rode in the bus with us from our hotel. Most people gave up trying to go to Cabo because the queues for tenders were hours long. When we had to turn in our passports prior to arriving in Guatemala, they called everyone to turn them in at the same time. Ridiculous! The queue for shore excursion to Guatemala was the length of the ship and then some. The passengers were frustrated and so were the crew. I've never seen anything like it. It was as though Eclipse had never done this before. Prior to embarkation: We arrived in Los Angeles about 1am and slept in a cheap motel until it was time to go to the ship. Drop-off at the ship was uneventful. Common Areas: The ship appears well-worn. It is clean, but is definitely ready for refurbishment. Furniture in the common areas needs re-upholstery. I didn't see anything torn or broken, just worn. Cabin: I do like all the storage space on Celebrity ships. We participated in the Cruise Critic organized cabin crawl and that was really a lot of fun. Our cabin steward was very helpful and friendly. Dining: We had dinner in the main dining room, late seating. The food is wonderful and plentiful. We were well cared for by our waiter. The sommelier left a little to be desired. I wish I understood how they assign duties because it seems like on all our cruises we are served last on late seating, well into the dinner. So, I'm not sure how that works, maybe just bad luck. There was inconsistency at our table of eight, too, with the somm. Some were served before others on a regular basis. It was just weird. Perhaps the time has come for a Guide to Fine Dining. The bar man wants your cocktail order, the somm wants your wine order, the waiter wants your dinner order, the assistant wants the food accompaniment orders. If you don't want one of those things, wait for the proper person, don't ask the bar man for wine, etc. That may be where our table mates went awry. We had dinner one night at Murano and it was fabulous. Entertainment: We really enjoyed the Beatles cover band. Most of the other acts, we left before they were over. The Buddy Holly show should have been great, but it was lackluster at best. Overall, really disappointing shows. We did not go to the lectures. Dog-sledding in Greenland seemed a poor topic choice for a cruise to South America. We were the only ones to show up for the scavenger hunt. We used the spa pool a few times and took a day in the Persian Garden. Very nice. We spent a little time in the casino. That's another place some lessons would come in handy. I would probably lose more money in the casino if I understood how to play or what to do. That was the extent of our activities participation. Service: The service was top-notch as always. Couldn't ask for better. Guest services interactions were better than we've had on previous cruises. Ports: This itinerary was awesome! We basically were ashore and then asea every other day. Cabo I was planning to skip anyway, my husband tried to catch a tender, but people in the queue had been waiting 2 hours. Nope, not doing it. Puerto Vallarta we went to the beach on our own. Huatulco we went to the beach on our own. Guatemala we took the ship shore excursion to Antigua. Again, queue management was the primary problem. They said Yes to too many people and it was not fun. We arrived back at the ship after dinner and the ship left late, I think because they were waiting for people to return from that shore excursion. It was just badly managed. Manta, Ecuador we walked around the port area on our own. Interesting. Lima, Peru we took an independent tour with ten Cruise Critics. Fabulous time. I would go to Lima again. Arica, Chile we walked around on our own. That was our first glimpse of the civil unrest plaguing Chile right now. Graffiti on all building and statues, everything. On the first sea day following Arica, Celebrity canceled all their shore excursions in our final destination of San Antonio, except for transfers to the airport in Santiago. We were booked on a transfer tour to our hotel in Santiago independently with other Cruise Critic members. Of that I am very grateful. We had no issues with our transfer tour. I understand now what Celebrity's issue was in canceling, but I think they could have done this much earlier. Their concern was traffic and getting people stuck in traffic on tours to or from the airport or in Santiago. Several of the metro stations had been damaged in the riots, so the roads had an overabundance of traffic on them. Street signs and signals had been torn down in the riots, also. The ship arrived in San Antonio on a Friday which is when demonstrators came into central Santiago for the demonstrations over the weekend. It was just a bad combination of timing and infrastructure for the cruiseline. A little more than two days notice would have gone a long way, though. Plus they were offering to let people stay on the ship until late in the day to catch their transfers to the airport, for an additional fee. Really poor optics, that. Cancel the tours and then charge people to stay on the ship. Most flights depart Santiago for the US and Canada at 10:00 pm. I'm so, so glad we didn't get involved in that. Our transfer tour was delightful and we used the same company to take a tour into the Andes from our hotel a couple days later. Our hotel in Santiago was simple, but it was far enough away from the troubled area, but close enough to walk to historical sites. Our room was on ground level so no stairs, and we had air conditioning! The owner/operators were salt of the earth people who we could not help but love. We had a lot of fun in Santiago over the four days we were there. Our taxi to the airport had to be arranged in advance and took about an hour to get there from the hotel. I think it's normally a 30-40 minute trip, but again traffic, because of the metro stations damage, was considerable. We would do this trip again, but I'm not too keen on sailing on Eclipse again. It felt like a shakedown cruise instead of a repositioning cruise. Read Less
Sail Date November 2019
We sailed on the Eclipse about 8 years ago and knew the ship was due for refurbishment next year so we were concerned it may be a bit worn about the edges but to our surprise it was very well maintained. We had a balcony and it was a 16 ... Read More
We sailed on the Eclipse about 8 years ago and knew the ship was due for refurbishment next year so we were concerned it may be a bit worn about the edges but to our surprise it was very well maintained. We had a balcony and it was a 16 night cruise and felt there was not enough storage. Entertainment on the ship was good, one poor act, some not so great, some really good, overall very enjoyable. Most of the staff were very good especially in the dinning areas, in the bar staff could be a bit elusive at times. Then menus were varied and would suit a lot of people but for us they lacked variety of vegetarian dishes, there was too heavy a reliance on mushrooms. The cost of drinks were very expensive and it was criminal what they charged for a small bottle of still water ($4 plus 20%). We took several excursions and the quality was mixed, some were good some poor and one in particular was shocking. The later involved what was described as a trip in a "comfortable catamaran" which turned out to be a trip on a catamaran using cheep untethered plastic seating and open slatted side benches, I complained to the Celebrity rep before boarding but her grasp of English surprisingly deserted her, This is not the first time we have had transportation on an Celebrity excursion that has fallen below acceptable standard but complains often fall on deaf ears. Read Less
Sail Date November 2019
We pretty much do all our cruising on Celebrity ships. We're at the point in our lives where we don't particularly want to go through the hassles of flying so when we found that we could go round trip out of Los Angeles we were ... Read More
We pretty much do all our cruising on Celebrity ships. We're at the point in our lives where we don't particularly want to go through the hassles of flying so when we found that we could go round trip out of Los Angeles we were delighted. Embarkation was a breeze. Celebrity has everything very well organized. We had an accessible Sky Suite. For some reason or other the accessible Sky Suites are below the Ocean View Cafe. We rarely got more than 4 hours sleep due to the carts being wheeled from 2:30 am to around 6:30 am above us. I knew we were under the Ocean View but the deck plan indicated we were under tables. Even though we complained every day, begging them to find some way to not make so much noise, no relief. We were offered a verandah and when we refused we were offered a concierge. Why would we give up the suite perks after we paid for them? Captain Michael was wonderful. He was very visible and approachable as were many of the officers. Unfortunately the selection of activities was very poor. There literally was nothing to do. The shows weren't particularly good - mostly comedians. Since we were in Luminae the food was quite good so I can't comment on the Main Dining Room food. The crew, as is standard on a Celebrity ship, is outstanding. They are always smiling, always helpful and the service is impeccable. I will continue sailing on Celebrity. My next cruise is on the Equinox, my favorite ship. Read Less
Sail Date November 2019
A laid-back coastal California itinerary and a chance to enjoy an Aquaclass cabin (and especially the small, non-harried Blu restaurant) were the main reasons we chose this cruise. It had been four or five years since we'd sailed on ... Read More
A laid-back coastal California itinerary and a chance to enjoy an Aquaclass cabin (and especially the small, non-harried Blu restaurant) were the main reasons we chose this cruise. It had been four or five years since we'd sailed on Celebrity and we definitely found the quality of the food less impressive than we remembered. But the service was attentive and smiling, the ship was beautiful, the cabin comfortable, and it's wonderful to take a cruise with the chance to eat alternative healthy (low-calorie) fare, especially at breakfast and lunch on the spa deck. And Celebrity still has a remarkably good library, which we enjoyed very much. Murano is well worth a splurge, especially for the special sea day lunch. The food was beautifully presented and delicious. We mostly wandered the ports by ourselves and weren't especially impressed by the 17-mile drive tour out of Monterey (we wanted more scenic driving and much less hanging out at the pretentious golf course) and the boutique winery tour out of Ensenada that we chose was exceedingly uninteresting. But the scenery from the ship was unfailingly lovely and we had some memorable lunches in Santa Barbara, Carmel, and at the El Cielo Vineyard near Ensenada. The only serious disappointment was the new incarnation of the specialty restaurant Qsine, which is now about predictable food and an animated tableware show that seems designed for children. We missed the delicious, fanciful, small-plates food we'd loved on past Celebrity cruises. Read Less
Sail Date November 2019
Recently I've mainly cruised Princess because they sail from L.A. so often, so I don't have to fly as I live nearby, and Princess is more "upscale" than the other choices from L.A. I chose Celebrity because I had heard ... Read More
Recently I've mainly cruised Princess because they sail from L.A. so often, so I don't have to fly as I live nearby, and Princess is more "upscale" than the other choices from L.A. I chose Celebrity because I had heard and read positive things about them and they had a rare round trip sailing from L.A. available. I was very impressed overall. The Eclipse is a beautiful ship. I didn't much care for the cabin layout but loved the elevator design and operation, especially the glass at the back for great views of the various decks. The shows were high quality and there was always a seat available, unlike Princess where for production shows especially you need to get a seat 30-45 minutes ahead. Also Princess shows are now 30 minutes while Celebrity is 45-55 minutes and all were great except for one comedian I didn't care for. The food and service are definitely a cut above Princess. I was never served a bad dish though some of my tablemates were not always happy. I loved the two-story dining room and enjoyed dining on the upper story, which felt more intimate as it was open to the main area below. The public restrooms are spacious and well-designed with real mini-towels. The crew were all very friendly and helpful. Embarkation was VERY slow and it was very hot in line. Princess does a better job there. I always use bottled water but on Celebrity you can only get small bottles from the bars, which was an ongoing annoyance for me. On Princess you can order large bottles from room service and the steward brings it to your room. Another annoyance on Celebrity was the slow bar service and the fact that I could only order my favorite martini from the Martini Bar, which was always too crowded. I don't understand that restriction at all. The coffee bar was far superior to Princess. They didn't have enough treadmills in the gym while the stairsteppers went mostly unused but at least the music wasn't blasting like on Princess. The covered pool was beautiful and a great place for chilly weather. The spa ladies were low key, unlike Princess where they "assault" you in every public elevator area. The Eclipse had intimate two-person sitting areas on each stateroom deck, which I thought was a great idea. The internet cafe was great, as was the most gorgeous, two-story library I've seen on a ship. The shore excursions were fine as was the tender service. There were plenty of activities and I loved the ballroom dancing in the atrium. There were a fair number of children on board but they caused no problems. Disembarkation went well. With the exception of embarkation, bar service and my stateroom (see cabin review) my complaints were minor. Overall I liked Celebrity enough to cancel two Princess bookings and book two Celebrity cruises even though I will have to fly. Read Less
Sail Date November 2019
We chose to sail on Celebrity Eclipse for my sister's first cruise, and we celebrated her birthday onboard. We chose the Pacific Coast cruise because of the vicinity of the port. We had an amazing cruise. The ship was in fantastic ... Read More
We chose to sail on Celebrity Eclipse for my sister's first cruise, and we celebrated her birthday onboard. We chose the Pacific Coast cruise because of the vicinity of the port. We had an amazing cruise. The ship was in fantastic condition, easy to find our way around. Our stateroom was beautiful, and Ray, our cabin attendant, kept it perfectly for us. We had room service every morning first thing, and we drank coffee on the balcony while watching the sunrise every morning. We also went down for breakfast in the main dining room. We ate at the Tuscan Grill, Murano, and Qsine, which were all prepaid. We ate many dinners at the Moonlight Sonata restaurant, and all the food was incredible. We went on Celebrity shore excursions in every port, and we were very happy with the shore excursions. We were especially happy with our private journey on Catalina Island. Read Less
Sail Date November 2019
This was our fifth cruise on Celebrity and our third on the Equinox. We both agreed that the quality of service , the quality of food, and the cleanliness has gone somewhat downhill. The customer service staff seemed disinterested and ... Read More
This was our fifth cruise on Celebrity and our third on the Equinox. We both agreed that the quality of service , the quality of food, and the cleanliness has gone somewhat downhill. The customer service staff seemed disinterested and stern. Even the Future Cruise representative was lackluster. She did make me want to book a future cruise on the ship. The food in the main restaurant , with the exception of 2-3 meals, was disappointing compared to previous cruises. We did however, like the new boarding procedure, whereby you can immediately go to your cabin, pick up your Sea Pass and drop your luggage. It was nice to go to lunch and walk around, without toting you carry on luggage. We were disappointed overall and would be hesitant to book a cruise on this ship again. That being said, we continue to prefer Celebrity Cruise Lines above others we have sailed on. Read Less
Sail Date October 2019
The ship remains very nice. We took the Celebrity Eclipse on its initial trans-Atlantic cruise from England to Florida in 2010. The life boat drill was awful. We were crammed into the photo studio and forced to watch a LONG cheesy ... Read More
The ship remains very nice. We took the Celebrity Eclipse on its initial trans-Atlantic cruise from England to Florida in 2010. The life boat drill was awful. We were crammed into the photo studio and forced to watch a LONG cheesy video that we could not see or hear. The main evening dining was so-so. There were 3 nights I could not eat my meal. Pork chop was so tough I could not cut. Pork loin was pink (I don't eat anything not well done, especially pork), and my Beef Wellington was like shoe leather. Other nights were o.k. The waiters were great as usual, but they seemed overworked, and it took forever to order and get our meals. The buffet on deck 14 was excellent. Lots of good choices, including pizza, Indian, Asian, Mexican, Mixed Grill, Salad, and Chef's Choice daily. They offered Hula and Ukulele lessons. My wife enjoyed these. The ship's party bands were good. The theater shows were very good, especially the Rave-Ons. It was a Buddy Holly tribute band. Excellent group. Too many of the activities and music were in the Grand Foyer, which was not so Grand. It had a small dance floor and limited seating. We could never find a place sit. In the past these activities were on Deck 14 forward in the Sky Lounge which was much bigger and had lots of seating. The gym was excellent with a lot of cardio and weight training machines. The excursions were very good. We were surprised at Ensenada, Mexico. It was clean, and we took an excursion to a Kumiai Indian Reservation and enjoyed it. The ship didn't have any formal nights. It was called evening chic. I had packed 2 suits, so I dressed up anyway on these 3 chic evenings. Read Less
Sail Date October 2019
The Panama Canal has been on my bucket list for over 30 years. Before I proceed, I want to comment that we are experienced cruisers (Celebrity Elite). and this is the 3rd time we have sailed the Infinity. We have delayed because I am not a ... Read More
The Panama Canal has been on my bucket list for over 30 years. Before I proceed, I want to comment that we are experienced cruisers (Celebrity Elite). and this is the 3rd time we have sailed the Infinity. We have delayed because I am not a big fan of the tropics, hate heat and humidity, and memories of Vietnam come creeping back in these environments. Fortunately there were few "critters" flying about. The Cabin: We figured it was now or never and took the cruise. It became, understandably, warmer and warmer as we proceeded. this we expected. Unfortunately our room AC was not up to the task in our Aqua class cabin. 3 complaints, 1 cabin attendant, and 2 to guest relations, failed to resolve the erratic temperatures. Temps cycled from nearly 77 to 68 on an erratic basis that seemed to have no apparent reason. The 77 seemed to be the "norm", which was far too warm for us. The thermostat was left in its lowest setting and never moved up. the 68's while welcomed, came and went. the hallways on deck 9 varied similarly. I suspect the environmental systems people were struggling with keeping the entire ship cool and were cycling the various decks. Changes in deck temps were quite noticeable as you went up and down the decks. Our mini bar never cooled below 55 degrees despite have it changed 3 times. Is this the norm for minibars? We expected it to be cooler. The beer was warm - ugh (If you are wondering where I am getting these temperatures, I carry a small, calibrated, infrared thermometer when we travel.) The ship experienced 3 power failures in 1st 3 days we were aboard. Fortunately all were around noon and were barely noticed unless you had an inside cabin. The first time the Ocean View Cafe and decks 9 and 6 were affected. It was off about 10 minutes, came back on for about the same amount of time, and then went back off for about 5 minutes. There was a harried announcement over the ships intercom from the bridge about issues with "the ships ageing electrical system". Something I certainly would never have said. The last power failure was the following day and lasted only 2 or 3 minutes, again about noon. The elevators all continued working during these events. Our embarkation went perfectly. A very smooth event. On a more positive note, we found the ships WiFi much improved over last year. The tech actually understood android systems also, a great improvement over the "I don't know" of years past. The food was generally very good but we found ourselves eating more and more in the Ocean View Cafe, particularly as the voyage progressed. We missed more and more the small touches that make up our diet. Steak is great but we missed having it flame grilled. A whole different taste. The gravies/sauces tended to be bland. Mexico was about what we expected. We felt Cabo St Lucas was a tacky tourist trap with over priced trinkets and a beautiful harbor. Its mostly fishing based place and most of the harbor area is devoted to this. The Disney Wanderer was there when we arrived and this made for some confusion and crowding. But not for long as many people got off, looked around, and went back to their ship. The harbor views were much better from there. Puerto Vallarta was much better but just not much there of interest once you have taken in the magnificent views around the harbor. We enjoyed the ships tours, The coffee plantation in Costa Rica was most interesting and we really enjoyed it. They spoke not only of coffee but the life cycle of bananas. There were some unexpected insights leading to a far more interesting day than we had expected. The city tour in Guatemala had a long bus ride which was mostly why we took it. The craft brewery portion was just a tasting with some tasty snacks. There was great WiFi also. In Panama the entire 1st day was spent transiting the locks. VERY interesting and the whole point of this adventure. The 2nd day we docked at Colon where we took a Distinctive Voyages tour provided by our travel agent. We really enjoyed this as we again made a long bus ride (we wanted to see the countryside) went to the canal Visitors Center (ok, but we could have passed on it) and then did a walking tour of old Panama. A side note, Colon Panama is a VERY (as in the words of our guide) "rough area" and we were strongly advised not to go there. After driving through it, I can certainly see why. Dirty, crowded, with decaying building propping each other up. Many looked as if they were painted last in the 19th century, if then. The inhabitants scarcely looked better. Ugh The final stop on the cruise was fabled Cartagena, Columbia. The city fabled in tales of the Spanish Main and a jewel of the Caribbean. Our time here was all too short, but then again the heat and humidity were over the top. I was quickly drenched in my own perspiration and my t-shirt took 2 days to moderately dry out. The old colonial areas are being restored and much of the charm of that era still remains. But we were hurried by the short shore time. Dora Tours maximized our time there and we were able to view the city from “La Popa” its highest point. The road up is currently closed to all large tour buses but our mini bus was permitted. The view was magnificent. The port area had the best visitors arrival center of the cruise and an extensive shopping area as well as a large aviary full of parrots and other jungle exotics. Just not enough time to take it all in. The disembarkation in Ft. Lauder Dale was a marathon of endurance. It took over 3 hours to get through customs. 4 agents for 2000 passengers. What a goat rope!!! The Celebrity bus transportation was a confused mess as they were attempting to use the same buses to embark and disembark passengers. The luggage got mixed, people got separated from their luggage (separate buses), and we changed buses 3 times before they got it right. We were not being separated from our luggage. No faith in the process at this point. I am quite sure many people missed their airline connections. Ours were fortunately late in the day at 3:30. We believed that we had plenty of time to kill at the airport. WRONG. We were group 23 of 25 getting off the ship. On arrival at the customs area we were confronted with what appeared to be the entire ships compliment of passengers in 2 massive lines, (please keep it 2 abreast please – no idea why). The lines inched forward interminably. Ugh We finally arrived at airline check in with about 30 minutes to spare. The whole process took almost 5 hours from the time we started down the ships gangway. Not a good final experience. 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Sail Date October 2017
I have always loved cruising with Celebrity, however this cruise was not my favorite. The ship is showing its age and the food was ok. The usual WOW factor was missing this time. The food in the Oceanview Cafe was almost better than what ... Read More
I have always loved cruising with Celebrity, however this cruise was not my favorite. The ship is showing its age and the food was ok. The usual WOW factor was missing this time. The food in the Oceanview Cafe was almost better than what the unimpressive menu in the Trellis Dining Room. They had a wine testing for the Captain Club's people at 11:00 am. Who wants to try wine after breakfast? The ports were not very exciting. The best part of Cabo San Lucas was arriving. Beautiful rock formations, 30 min. tops. Unless you go snorkeling or scuba diving, there is nothing to see or do. Puerto Vallarta was a little better. We took a public bus to The Malecon and walked around. The port in Puerto Quetzal has nothing to offer. It is an industrial zone and we were told it was not safe to go into town, therefore, we did a tour of Antigua, 1 and a half hour bus ride to this colonial town. The town itself was ok and the best alternative to staying on board. The government of Panama should be ashamed of bringing people in to Panama and the first they see is Colon. The town is falling to pieces. We were told they are going to fix it and that it should be read in 5 years.... The best Colon has to offer is its "Zona Franca" or Free Zone. Not that the Celebrity people tell anyone it exists just a few blocks from the ship. Great bargains to be found. The best port by far is Cartagena, Colombia. There are great tours for $20 ea just outside the port Don't pay top dollar on board. To be fair, Celebrity had very good speakers for their Beyond the Podium series with a lot of interesting information regarding the history and building of the Panama Canal. The shows and guest entertainers were also pretty good. Service was very good. The crew works very hard and deserve every penny they get. They are very polite and friendly. Read Less
Sail Date October 2017
I chose this cruise to be with two couples I have known for a long time. It's my only cruise so far; therefore, it's my best cruise and it's also my worst cruise. Service on the Celebrity Infinity was EXCELLENT. ... Read More
I chose this cruise to be with two couples I have known for a long time. It's my only cruise so far; therefore, it's my best cruise and it's also my worst cruise. Service on the Celebrity Infinity was EXCELLENT. Further, every Infinity employee from cleaners to officers always greeted me with 'Good morning, sir!' and a smile! Waiters remembered my preference on beverage. At our reserved table for dinner, waiters remembered my name. No one likes to be ill. Being ill away from home is even worse than just being ill at home. I contacted the Australian strain of influenza on board the ship. I had taken the precaution to have the flu vaccine two weeks before the cruise, but that vaccine doesn't protect against the Australian strain very well. The Infinity medical center ran tests and discovered the influenza. I was transferred to a hospital in Colon, Panama, where we were docked. Before the transfer, I was informed that a Infinity employee translator would stay with me as long as I was in hospital. Additionally, Infinity arranged for someone from the Steamship agency to meet me at the hospital. The agent was to arrange any hotel, transportation to the airport and flights home. The agent did that. Besides translating, the translator went out to purchase bottled water (the hospital would not serve me water until I was admitted, a process that took hours), and just before leaving the hospital the translator picked up my prescriptions at an outside pharmacy. Once at the airport to fly home, the agent arranged for my wheelchair, checking my baggage, being taken through security, submitting the paperwork required for me to be allowed to board a flight and exit the country. The translator and agent services relieved me of a lot of paperwork and hassle. I had not expected either of those services, but they were extremely nice to have! Service OFF the Celebrity Infinity was also EXCELLENT! Read Less
Sail Date October 2017
We have been wanting to do a Panama Canal cruise for a while, we usually sail with RCCL and since they stopped doing it decided to try Celebrity. Best decision ever. Very smooth embarkation, nice touch being greet with a glass of ... Read More
We have been wanting to do a Panama Canal cruise for a while, we usually sail with RCCL and since they stopped doing it decided to try Celebrity. Best decision ever. Very smooth embarkation, nice touch being greet with a glass of champagne. We went for lunch in the Oceanview and was very impressed with the organization and selection of food. When our cabins opened, our luggage was already at our door and Ozy our attendant greeted us, helped carry it in and pointed out room lay out and amenities. Entertainment every night was excellent, enjoyed Luigi (cruise director) and his staff especially Nacho, Dean and Florian. We only booked 2 excursions, we disappointed in 1 of them, buts its a chance we take I guess. Very impressed also with the Officers always being around, day and evening, visiting with everyone. At least once a day we were asked if we were enjoying ourselves and if we needed anything. Paulina, Captains Club hostess was very pleasant and sweet to talk to. Very smooth disembarkation also. Read Less
Sail Date October 2017
Okay, lets start. After reading various reviews of this ship and some not very flattering here is my unbiased review. It did not start well with transfer from the Westin Hotel LAX to the ship this was a joke and very poorly organised by ... Read More
Okay, lets start. After reading various reviews of this ship and some not very flattering here is my unbiased review. It did not start well with transfer from the Westin Hotel LAX to the ship this was a joke and very poorly organised by Celebrity, we eventually arrived at the port at about 13:30 and within 20 minutes we were in the bar. The cabin - 9160 C1 concierge, exceptionally clean, great balcony with 2 x sunbeds and 4 chairs, we meet our room attendant (Malcolm) and he explained everything to us. Dining - This was outstanding, we had select dining, the main restaurant was great, service, food, waiters & sommelier we could not fault. we may have had to wait 5 or 10 minutes on the odd occasion but that's select dining. Tuscan Grill was a treat, Quisine was interesting. The smash & grab was busy on the odd occasion, but we always found a table, we thought the food was very good quality and loads of choice. Sundeck - always found a sunbed there's loads and never had any issue in finding a quiet spot, The rooftop terrace was nice. Entertainment - The ships cast were incredible, and probably the best we have ever seen on our many cruises, but please note they all finished their contracts at the end of our cruise, so a new cast will be on-board now. Service - was exceptional, we did 15 nights and they never let a day go by without a smile, a good morning / afternoon or asking if they could do anything for us. The managers of the departments were always on patrol and making sure everything was ship shape and very approachable, always asking if we need anything. A note to finish on, the ship is old (2001) renovated in 2011 and shows signs of a little wear and tear, but it's like your old pair of slippers a bit rough round the edges, but really comfortable to wear. The ship was inspected by US health inspection while in port at LA and scored 100% which is outstanding for the ship & crew. Read Less
Sail Date October 2017
We wanted to experience the Panama Canal on a big ship as the last time we did it was on a much smaller boat. The Canal is amazing and was definitely worth doing again. The Beyond the Podium speakers added so much to the experience. We ... Read More
We wanted to experience the Panama Canal on a big ship as the last time we did it was on a much smaller boat. The Canal is amazing and was definitely worth doing again. The Beyond the Podium speakers added so much to the experience. We loved everything about this cruise. The Infinity is still a beautiful ship. The Captain and many of the senior officers were at the meet and greet. He told us that they had a surprise health department inspection on the day we boarded the ship. He was so proud of his team because they scored 100%. The crew bent over backwards to provide excellent customer service. We were so impressed by how clean the ship is. Our dining and sommelier experience was The best we've had in a long time. We went to more shows than we've ever done before because most of the entertainers were top notch. There were afternoon shows on sea days that we really enjoyed. We are looking forward to being on the Infinity again in March. Read Less
Sail Date October 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
Sail Date October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
Sail Date October 2017
We chose this cruise as first we love Celebrity, and second The Panama Canal was on our bucket lists! The whole cruise was wonderful! Yes, the ship needs some TLC but that didn't take away from the great staff, the incredible food, ... Read More
We chose this cruise as first we love Celebrity, and second The Panama Canal was on our bucket lists! The whole cruise was wonderful! Yes, the ship needs some TLC but that didn't take away from the great staff, the incredible food, the entertainment and atmosphere! We chose Aqua Class as we love the option to eat in the Blu! The food was incredible! The staff along with Marcel, the maitre'd were awesome! Fernando the sommelier hit it out of the park every night! The crossing of the Panama was just what we expected, and loved! We loved all the stops The trip we took in Colon was wonderful. Back to the lake area of the Panama and experiencing the monkeys! We loved it! The only negative comment is from the Fort Lauderdale customs area. The staff were slow, and not very understanding. Took hours to get through. Very hard on a lot of people. Cant wait for my next Celebrity cruise! Read Less
Sail Date October 2017
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred ... Read More
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred across and you were treated like you cruised regular with them. All ports were Fantastic and the actual crossing of the Canal was out of this world, the shows in the evening were outstanding and one big plus was the size of the shower, plenty of room to swing a cat in there. If you are thinking of cruising the Panama Canal I highly recommend this cruise, I don’t think you could do better. The only negative I have is that embarkation was a long process in Fort Lauderdale, I think this was mainly to a lot of Europeans on board and everyone went through the same line, US citizens did not have a separate line, which would have speeded up the process. Otherwise no complaints. Read Less
Sail Date October 2017
We just got off the Infinity on a 15 night Los Angeles to Ft Lauderdale through the Panama Canal. Going through the canal and seeing how the new Canal works was very interesting as was each of our other ports. Though older this ship is ... Read More
We just got off the Infinity on a 15 night Los Angeles to Ft Lauderdale through the Panama Canal. Going through the canal and seeing how the new Canal works was very interesting as was each of our other ports. Though older this ship is well cared for and lived by its crew. The entertainment was excellent as was the educational lectures. The entertainment staff was visible and lively. Dining room was noisy and dessert selection limited but food was good as compared to other ships. I highly recommend this cruise. Officers are visible, watching over everything happening on board. Our only issue was not with the ship but it took forever to disembark because there were many empty booths where customs agents should have been.This tied up the line to the point we were worried about making our plane. There was nothing Celebrity could have done to get more agents or move the line faster. Read Less
Sail Date October 2017
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly ... Read More
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly Princess customers, but having sailed RCI and Carnival until now, decided to give Celebrity a try and also went for aqua class. As I had heard we were met with a glass of champagne, and proceeded into our ship. I was a different style of build than we were used to, but quite elegant...the artwork was unusual I will say. Overall the condition of the ship is OK considering it's 16 years old, though much of it's furniture should be replaced. Our cabin was just what we had been accustomed to, the bed was comfy, nice linens, though honestly if you can see your hand through a washcloth I'ts pretty thin. Loved the shower, we had an extended balcony due to cabin location and we loved it. Our cabin steward we had yet to meet after two days, then we passed her in the hall, her name was Lin and she works tirelessly throughout the day...I really think they might require too many cabins to maintain, each time we saw her she seemed really tired and frantic, we tipped her extra I felt badly for her. Now on to food.....we were happy to have the Blu option, we liked most of the food and only had one morning breakfast incident to report. It just took forever to get my food the second morning. My head was exploding, while my wife was eating her meal. I got my plate and finished way later than my wife. Other than that time, service was very good, most seemed very happy and friendly. We found food in the buffet was quite typical of what we've seen on other lines. The gelato bar seems to be a complete waste of space in our opinions. The ice cream is so good in the buffet nobody was getting any, the girl had nothing to do anytime we looked....we tried one time and it was OK but nothing to go back for. Speaking of wasted spaces.....what about that "Sushi on five"...? We never got to go try it however it was on our "to do" list all week. Never many people there the many times we went by. Loved the salmon in the Spa cafe, it was right above our room so it was easy and healthier if we ate there. A few things I wish....I wish they'd put ice in the smoothies did not like warm, I wish there were an ice machine no way to ice down drinks. We used the Persian gardens three times enjoying the experience but it is a "cave" in there. Entertainment was great overall, we found a newly formed band called the Brian James band and thought they were the best band on board, each time we heard them crowds were large and their music for us had the best sound. Speaking of which, if you have a chance to get to a "silent party" by all means do. They pass out headphones each of which has three channels to listen to your style of music, each channel has a different color ear lights so it's a room full of folks dancing with no sound, the looks you'd see by folks walking into it was great. We had a conga line, this is in the martini bar...it was a hoot. Movies up on terrace we watched only one all week, they had lots of sci-fy stuff did not interest us. I was able to smoke my cigars up on deck 11 port side, the space on 10 portside had sitting areas with furniture so low it was hard to get out of your seat, heard many complaints. Luigi our CD did a good job, the theater shows are good. Overall we figure we'd sail Celebrity again, but not Infinity class. We'd like to sail the Solstice class and if we can group our status with RCI and get a good deal might. Blu is nice having more personal service for sure, Fernando the wine guy is great, we had lunch twice in the dining room it was OK and the noise and chaos we'd hear going past made us happy to have our quiet. Having the drink package was great, I did upgrade to premium but most likely would not again, I had two martinis and better liquor but in my case I don't really need to. My wife did not upgrade so we took it as an experiment to see it's value. Traveling up the California coast we enjoyed unbelievable weather, no marine layers anywhere, San Francisco was warm and clear sailing under the Golden Gate, sea day woke up to bright sunshine, the only clouds we had were in Ensenada in the morning. Hopefully we can get more cruises to come out here to the West coast, we heard on board the Infinity had not been here since 2013. One little thing I noticed that Celebrity does I've not seen until now, there are linen hand towels in the public restrooms that was a nice touch. Read Less
Sail Date October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
Sail Date October 2017
We were traveling to California to spend s couple days with family, we decided to make the long trip worthwhile and see more of California. We chose Celebrity as they added Catalina island as a port of call. It was a wonderful trip. ... Read More
We were traveling to California to spend s couple days with family, we decided to make the long trip worthwhile and see more of California. We chose Celebrity as they added Catalina island as a port of call. It was a wonderful trip. Celebrity takes care in picking employees who take the extra steps. We chose select dining and never had to wait. Most nights we were waited on by Allan and Dhia. They were wonderful, giving singing commentaries. We spent a great deal of time at cellar masters with Mervin and Victor. Stone free duo were excellent. Great music, great voices. Entertainment was good. We loved the magician and comedian Carl banks the most. Games could have been a bit better, but they can only do so much with the audience. it was a great way to see different cities in California with only unpacking once, we would have liked more active excursions, but managed on our own as phones and Internet worked and everyone spoke English. we had a veranda room with the premium liquor package. Food was very good in the main dining room. Liquor choices were amazing. We did try Quisine one night and loved it. Great job celebrity, we hope to sail with you again.. Read Less
Sail Date October 2017
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a ... Read More
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a customs scanner but they don't care that you have bottles (very strange). The ship looks like it needs a make-over. However, the theatre, gym and dining room are all very nice. I play craps. This ship may have the worst crew working the table that I've ever come across and they seem to take their direction from their inhospitable casino manager. Stay away from this casino. Leaving the ship on the final day wasn't good. We lined up when our number was called and found that people that were exiting the elevator, simply went ahead of our line. When this was brought to the attention of a staff member, my complaint was met with a blank stare. Another case of Nobody is in Charge. The Hotel Manager doesn't seem to be aware of his responsibility to passengers. My final complaint is a big one - what were they thinking? The Hotel Manager decided it was a good idea to make the sauna a unisex facility. I won't go into the whole story ... but women were given full access to the ENTIRE men's change room/toilet area NOT JUST THE SAUNA. Imagine my surprise when I exited the shower to find two women standing outside its door waiting to use it? Read Less
Sail Date September 2017
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