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1,120 Celebrity Southampton Cruise Reviews

Booked this cruise on a whim to get up over to Florida for an extended vacation. Overall the cruise was great seeing New York, Boston, Bermuda, Nassau and Fort Lauderdale. Firstly embarkation was really slow especially security. Once on ... Read More
Booked this cruise on a whim to get up over to Florida for an extended vacation. Overall the cruise was great seeing New York, Boston, Bermuda, Nassau and Fort Lauderdale. Firstly embarkation was really slow especially security. Once on the ship having already sailed on a Solstice class ship it was all very familiar. Our stateroom (concierge) was as expected, clean tidy and nicely appointed. Stateroom attendant was great and always smiling. The ships pools and sun deck areas were fine and never got overly busy. So here are my observations: 1) Although I expected the demographic to be in the older age category it still surprised us that it was a vast majority who were over 60 on the cruise, nothing bad about that but just an observation. 2) Having an included drinks package took the worry out of when to have a drink, not sure we took full advantage of it but would always try to figure it out in the future. 3) Main dining room was on the whole always good with tasty and varied meal choices, our servers being friendly and attentive. 4) Many sea days means getting a routine going and after four or five we were desperate for a port day. 5) The Atlantic can be lively on these cruises and for the first couple of days it was. 6) We made some new friends at dinner and around the ship who were a delight and made the whole experience a little special. 7) we saw far more wildlife than we expected, many whales, dolphins and porpoises - great. 8) getting off the ship at port was quite a struggle being very busy especially with late arrival in Boston. 9) Debarkation was a breeze and we were in our hire car very quickly. Now we are not "show" people so we have no comments about the entertainment. Nor did we speciality dine, nothing really appealed. The cruise director and his entourage were great and made the cruise feel personal in that they were around to chat with and interact. The only real negative was that I often find that on cruises there are a certain group who seem to think they "own" the ship. Quite often we saw them pushing in-front of others at elevators and just generally being lacking in the manners department. I've seen this before on other cruises and I just think there are a group who think they are better than you and that's just their problem! One final observation, why oh why bother with Nassau? We tire of the constant hassle from people on the street and it makes the place a "I'll think I'll stay oil the ship next time!" place. Read Less
Sail Date October 2019
Reflection is a great ship. We love S-Class Celebrity ships and this is one of the best. Has the full Sky Lounge instead of part of it cut out for suites. Great commons areas. two issues: seating is starting to get a bit worn and you ... Read More
Reflection is a great ship. We love S-Class Celebrity ships and this is one of the best. Has the full Sky Lounge instead of part of it cut out for suites. Great commons areas. two issues: seating is starting to get a bit worn and you sit very low in many of the chairs at a table. Not enough places for readers and card players. Need more open places so we aren’t taking up places for snacking/coffee such as at El Bacio or taking tables in Oceanview/Dining room. We played during non-dining times, but still had issue sometimes. the decor is getting a bit dated with the red and orange motifs. Ship was clean and well cared for. Dining: we early 6pm dining. 2 person table. excellent location at a window and outstanding service. tables relatively close but not close enough where if you didn’t want to talk to your neighbor, it wasn’t an issue. I’m deaf in one ear so even if I wanted to ‘eavesdrop’ on our neighbors I couldn’t! Dining choices were varied and very good quality. Never an issue for us. We do love trying varying foods but aren’t ‘foodies’. Specialty Dining: we did the 3-dinner package. Ate at Murano’s. Excellent but just too much for us. Tuscan Grill. Great steaks but I’m not a big steak person - would rather try other choices. I cook steaks at home just fine. Grill was fine but not worth it for us. QZine/Petit Chef. Loved it. great and different choices. The ravioli was to die for - not something to have at an average restaurant and this was outstanding. Common Areas: Well maintained. Many areas to try out. Need a bit more for those who will sit for extended times as a group. Service: as we find on Celebrity, outstanding. Met all our needs, not intrusive and didn’t run into the ‘upscale’ we get on other ships. Seemed to have more waitstaff in the common areas then we’d experienced before. Itinerary: we love being on board so a transatlantic is perfect for us. Done 4 prior and will do more. won’t go though all the ports, but lots of At Sea days; NYC; Boston; Bermuda; Nassau is a fantastic mix. Crossing further north than many Celebrity TA’s mean you’ll probably get cooler weather, a bit of rain and a bit higher sea states. But well worth it. Entertainment: Well mixed. Lots of good music. A Live Band! Excellent dancers and high wire workers. Guest entertainers were excellent except for magician who I didn’t like (I love magic). Runaround Kids were a homer run. Podium Speakers: Outstanding. Prosecutor with great stores of big cases; Broadway musicals and he sang many of the songs; Beatles by a photographer who had direct contact with them early in their careers. Movies - history and actors. Fun! then speakers on the ports that were history of the ports, and what the cities were like. Read Less
Sail Date October 2019
Silhouette is wonderful looks stunning and is very friendly. I had joined the cruise critic roll call before this sailing and had some great fun for about a month beforehand signing up for group activities including a joke the turned ... Read More
Silhouette is wonderful looks stunning and is very friendly. I had joined the cruise critic roll call before this sailing and had some great fun for about a month beforehand signing up for group activities including a joke the turned into the most amazing chocolate swap. Embarkation was brilliant my dad uses a walking stick and we were shown to the assistance line no wait and we were on the ship in no time. We were welcomed aboard with a glass of bubbly. Our first impression was the ship looked wonderful and friendly. Our veranda cabin was spacious and the overhead cupboards very useful. The food and service in the dining room was great however getting into the dining room could be stressful. The fact that it was possible to book dining time in select meant there were empty tables in the dining room and long queues outside. I tried 3 of the specialty restaurants, Qsine twice, Tuscan Grille and Lawn Club Grill all excellent however I much preferred the steak in Tuscan. Qsine is a fun experience. The entertainment was varied the Elton John act being my favourite. I enjoyed the lectures by the former District Attorney. There were 272 cruise critic members signed up for the meet and mingle and Celebrity put on a great welcome. We especially enjoyed our friends of Godiva chocolate swap complete with refreshments provided. Celebrity went over and above in facilitating our members and enabled a great vibe to circulate around the ship. Ports were great and the excursions good value. Would I go again well I booked Reflection for October transatlantic 2020. Read Less
Sail Date October 2019
As a retired London travel agent I researched this cruise ship and knew the food would be very good. We booked 6.30 pm in Main Dining Room. Only went for first night as awful. Requested table for two for 50th anniversary. Put on ... Read More
As a retired London travel agent I researched this cruise ship and knew the food would be very good. We booked 6.30 pm in Main Dining Room. Only went for first night as awful. Requested table for two for 50th anniversary. Put on table for six but with just four people on it. The noise from our floor and the one immediately above which was a sort of mezzanine floor was appalling. The acoustics were the worst my partner has ever experienced and he is a sound expert. He states that noise from the two restaurants was reverberating on the roof and you could not speak to the person seated next door. He said there was reflective sheeting making it worse and that there needs to be acoustic tiling on the ceiling. Our two companions opposite had to try lip reading. The man had hearing problems anyway so made it worse. The food was well below anything I have eaten on a ship. Prawns thrown on some lettuce and sauce from someone else that I could not hear. It got tossed on. The prawns had tails on and were then covered in sauce. You could not eat it without removing the prawns one by one and cutting them up. There were small sharp bones in the chicken which was badly presented, apples in pie not cooked. Waiters all over the place. Seemed confused. The chairs were very heavy like old fashioned lounge chairs and you could not move them in and out once seated. They were too low. One Head Waiter I met from another restaurant onboard agreed with the seating problem. Lighting also bad. No good points at all. Avoid. In total contrast The Oceanview Buffet Restaurant was the total reverse. Excellent food and friendly staff. Good seating. Lunches were busiest from what I observed. I saw a turkey being carried by two men which was about the size of a pig and a beef joint that would have fed the ship. Gob smacking trifles and cakes. Cannot recommend highly enough. Even if you did not like what you saw there was a food station that cooked you steak, chicken breasts or pork chops on a griddle while you waited. Look at this restaurant on the various utubes. We had breakfast here as late arriving and most others had stopped serving. Again excellent. Had all meals here. Did not try speciality restaurants but heard good reports. Except one man staying in a suite and able to eat in Luminaire restaurant stated that they were trying to be too clever with the food and he preferred the buffet. Nothing in the buffet area was too much trouble and people chatted to each other. Dining rating solely on Oceanview experience. We only saw one show as we had travelled for a complete rest after a hectic year. The show was spectacular. Aerialists and huge animals made from what looks like silk. This might be on Utube. Unsure. Probably one of the best shows I have seen. Room service was excellent and food good. They even rang to see if it had arrived and what you thought of it. I would have liked some chairs along the side of the open decks rather than just at both ends. It was all loungers about three rows deep. Getting on and off them is not easy and you do not always want to lay down. Felt seats generally were always too low for most of the target market. A lot need reupholstering. This seems a general problem with cruises. Even though there are a few fixable things I enjoyed this cruise enormously. Friendly helpful crew, excellent buffet food. I will travel again. Read Less
Sail Date October 2019
From start to finish the process of booking our cruise was great. This was our first cruise and so I didnt know what to expect. Prior to the crusie date my husband booked a VIP package online which included internet, Priority ... Read More
From start to finish the process of booking our cruise was great. This was our first cruise and so I didnt know what to expect. Prior to the crusie date my husband booked a VIP package online which included internet, Priority Embarkation and disembarkation (cases off first) inside tours, wine and food pairing, laundry amongst other things. Unfotunately this package (Just under $500) didnt turn out to be be all it should have. We did not recieve priority embarkation or disembarkation. And to add to it all our cases were infact last to come off the ship as the staff did not recognise the luggage label we had been given. We were told they had never seen one like it before and knew nothing about it. It had no number just premium pass on it. The staff were very helpful in trying to locate our luggage amongst the hundreds of other cases coming off the ship. We were initally charged for our laundry too, but the amazing Guest relations sorted that for us. That aside our crusie was amazing. From the food, the service, the ports, the other passengers and staff it was perfect. We are looking forward to booking our next cruise and hopefully it wont be long till we are sailing again. Our cabin assistant David was amazing, always on hand if we needed and answered any questions we had, on the one occasion he wasnt sure about an answer he looked into it and got back to us . We dined in all but two of the restaurants. The staff in Le petit chef were attentive and very knowledgable. The whole experience along with the food was incredible. We would like to particulary recognise from Blu Miriam, Gavish and Arun and our sommilier whose name unfortunatley I didnt get, but she was amazing as they all brilliant. The couldnt do enough for us. Arun and Gavish had lots of interesting stories to tell us too while they were serving us and other customers. Nothing was too much trouble and they helped us make decisions on our food choices as there were so many wonderful options. They really are a credit to the Celebrity crew. In the Sky lounge we were welcomed from day 1 by our amazing bartenders but I would like to mention in particular Viacheslav, who was so friendly and helpful with our cocktail choices, my husband asked him to suprise him and found him the perfect drink. He also mixed me perfect mojhitos, and Pina coladas. Octav who was on his first contract with celebrity was also doing and incredible job. And my heart went out to one of the female waitressess/bartenders whos name I didnt get, but she had a couple of very rude and impatient customers within minutes of each other, which she dealt with very calmly and professionally. I work in the same type of business and I know how difficult it can be addressing rude customers. I watched on in amazement at the rudeness, whlle she conducted her job perfectly, I even told her she was doing a great job. We attended a couple of very inciteful lectures and learnt a whole lot of new and interesting things. my husband and I had a couples massage on the first day at sea in Canyon Spa, my lovely masseur Tuily knew exactly the right pressure and it truly was a blissful experience, so much so that I booked a hot stone massage with her the following week. This time just for myself but again a blissful experience. thank you. We met some new friends and learnt a lot from chatting with other passengers. Truly an amazing experience and cant wait to do it again very soon. All the staff were amazing but a special Thank You once again to: Viacheslav & Octav (Sky Lounge) Gavish, Arun, Miriam, & Our sommlier in Blu, Tuily and Jean (Canyon Spa) and David our cabin attendant. Read Less
Sail Date October 2019
My wife and I have just returned from a relaxing 10 day cruise aboard the Silhouette, we are maiden cruisers with Celebrity, having previously cruised with Princess and Cunard and this was our first cruise without our daughter, who we ... Read More
My wife and I have just returned from a relaxing 10 day cruise aboard the Silhouette, we are maiden cruisers with Celebrity, having previously cruised with Princess and Cunard and this was our first cruise without our daughter, who we packed off to University only 4 days beforehand. Embarkation in Southampton was very smooth and relaxing as we choose to spend the night before in a hotel to save on the stress of braving the M25 morning traffic. The shore staff were very efficient and made us feel very welcome. Due to the turn around of passengers on the ship, we had to wait a couple of hours for the staterooms to be ready but the bars were open and the time passed quickly. Our state room (deck 7, starboard, balcony cabin) was very spacious, a minor grumble would be a lack of coat hangers but on the whole we were very pleased with it. Dressing gowns were provided and it was nice to have a large shower cubicle for a change. All the way through the cruise our cleaner was brilliant, knowing our names from the 1st time he spoke to us and always happy to see us. He could not have been more helpful. The only other negative regarding the accommodation would be that there was no access to an iron, which we found strange considering the evening attire tended to be smart casual so obviously shirts and dresses were the order of the day more often than not. The main focal point of the ship, the atrium was a little bit dated and it seemed that the glass elevators were the highlight of the area instead of the staircases and splendour that you would normally associate with it, although the ship is going in for a refit in February so I would guess this is one area that may look very different after that. The entertainment team, led by Bethany, were the best we have ever come across on any ship we have cruised on, the talent of the singers and dancers was truly exceptional and the shows were top draw. The Celebrity Band were brilliant and the general entertainment around the ship during the day and evening were also top draw. We attended a Q&A with some of the performers and it was quite eye opening to see how the shows came together and the lengths they had to go to just to become an entertainer with celebrity. There was always plenty to do around the ship, plenty of quizzes, art auctions and lectures etc... to keep you busy during the sea days. The indoor pool was very nice and both outdoor pools were also lovely to spend time around (just a shame they weren't a touch longer). We didn't use the gym or Sauna but both looked very good if that's what you were into. The spa area was well equit but from conversations with other guests, it was a bit pricey. The casino area was very good but never overly busy, even in peak times, this tended to be the bar to go to if you wanted to catch up on the world sports news. The ship had plenty of bars to choose from and we really enjoyed the service and quality of the drinks in the World Class Bar every evening. There were plenty of cocktails to choose from at every bar and all the staff were equally as good at making what you wanted. Be careful though as the classic drink package did not include all the drinks (up to $11) and even the premium package had a couple of drinks not included in it (up to $18). A slight grumble with the bars was that there never seemed to be enough seating available in the evenings and getting a drink could sometimes be challenging. During the sea days, the lack of seating was more evident around the bar areas, although the seats that were provided were very comfy, which was probably why people tended not to vacate them once sat down! There were plenty of well stocked shops, some you could argue were more geared towards the very high end shopper and, as such didn't seem to get to much custom other than the window shoppers. This maybe an area where possibly more seating areas could be gained instead? Dining is probably our most contentious issue, the evening traditional dining was as good as any we have ever had, the food was 1st class but I feel the service from the wine waiter especially, could have been much better. The dress code tended to be smart casual with 2 formal nights, it was good to see so many make an effort on the formal nights with tuxedo’s a plenty as, the smart casual nights were interpreted very differently by guests, more so the gentleman, some going for a suit, others going for the jeans and shirt and some slightly less fancy in t shirts. Our issues though were with Breakfast and Lunch in the Ocean View Café. There just was not enough seating for the amount of guests on the ship and it became quite a chore to find a seat, quite often meaning you had to eat in relays in order to keep your table, which was not a nice experience. To guarantee a table you would need to go to breakfast before 8am or after 10am and the same for lunch, again you needed to get there for 12pm or after 3pm. Obviously between 8am-10am are always going to be busy, but when there is 2800 on the ship and only 680 seats in the café you can see the problem. That said, the quality of the food was brilliant and it never seemed to run out, although my wife would have loved to see a bit more shrimp and prawns during lunch. The drink service during lunch was also a bit ‘hit and miss’ but this was probably due to the shear volume of guests in the café at peak times. The waiters/waitresses didn’t seem to just do an area and tended to float around everywhere, meaning that some times nobody asked if you would like a drink and other times 3 different waiters/waitresses would ask, but to be honest the quality of the food more than made up for this. My wife turned 21 (again Read Less
Sail Date October 2019
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our ... Read More
This is our second cruise with Celebrity. and certainly not the last. We got an "upgrade" , which we didn't want (a better category, but a worse location, so there were some problems on our first day, until we got our original room back. They did give us a free meal in Moreno as a compensation (which was amazing) for being homeless until almost 7pm. The service was great everywhere, and food was between very good to excellent. We didn't get to see all the shows, but loved the ones of the ship's dancers, singers and acrobats much more than most of the guest shows. (there were some very good guest shows, however...) The ports were quite good, and since we really love sea days, it was nice to have so many of them (one of the reasons we chose this cruise). The house band ("Trust me Jack") seemed to have a very limited repertoire, and that's a shame, since when someone asked them a song they don't usually play - they did it wonderfully. The rest of the bands were also very good, and not as monotonous... It could be nice, however, if there was a larger variety of music types (Calssic, Jazz and more) and not only 60's-70's-80's pop music. Read Less
Sail Date October 2019
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above ... Read More
I have travelled Celebrity many times but never have I experienced so much noise. the cabin we were allocated was concierge class cabin 2145 it has a restricted view although a premium price is being charged. the noise from the above main café is unbearable day and night 24hours a day, when complaining to the front desk manager a derisory offer of compensation for a completely ruined holiday. all of the ships crew were aware that the noise in the surrounding cabins was a problem. The crew were good with their service, the entertainment cruise director was poor and no where near as good as the previous cruise directors we have seen and met on Celebrity. The ship is due a refit and it needs it as all areas are tired. some of the entertainment was good but I believe one comedian was did four shows in two days. OVER ALL A POOR HOLIDAY CRUISE. Read Less
Sail Date September 2019
Food was inconsistent We had cold rib eye steaks Tough/ undercooked duck Semi frozen French toast Cold Lobster Been on the Celebrity Eclipse many times. Never had a problem. Also drinks package "classic" ... Read More
Food was inconsistent We had cold rib eye steaks Tough/ undercooked duck Semi frozen French toast Cold Lobster Been on the Celebrity Eclipse many times. Never had a problem. Also drinks package "classic" would not let us have sparkling water only Soda water BUT In the bar a double Henessy brandy no problem. Staff generally were brilliant let down by poor chef. The ship sailed through Bay of Biscay and withstood terrible weather. The Captain re routed on the way out to avoid bad weather. Captain George was very good when he gave 45 minute address. Entertainment was not bad but the Phil Collins Tribute was poor and we walked. Michelle Monro talks were all excellent . She gave emotional address every one of 4 lectures we went to. DNA talks by visiting Dr.Gary on board about Amanda knox and an american footballer O.J.Simpson were also very good Shifting of deck furniture at 3.30 am above us deck 11 was not welcome. Room service for breakfast on last day was not available. Blu opened at 6.30 am and we had to disembark at 7.00am . Not good. Read Less
Sail Date September 2019
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ... Read More
Embarkation at Southampton was quick & efficient, cabin was fine though a little minimalist in its decor.Our cabin steward, Anand, was excellent and we thanked him very much for his work and his friendliness. Dining: We generally ate in the MDR as the Oceanview Cafe was like a ferry with good food options but chaos trying to move around the serving isles and finding a table... One fellow passenger referred to the Cafe as "...a bunfight.." The food in the MDR was good overall and our servers - Jobita and Pavel, were very good, friendly and efficient. The Aqua Spa Cafe was a nice touch though it wasn't clear exactly what was included and what we had to pay for, also the staff there were fairly miserable.... We ate in Murano twice and Tuscan Grille once, the food was good BUT not worth the extra $50 per head extra on top of what we'd already paid for the MDR. The menus are limited in each restaurant. I also did a galley tour whilst on a sea day and that was good but ended up as a selling exercise :( Three sea days on the trot is not much fun when the sea was rough and we couldn't wait to get off at Sao Miguel. All the port days were very enjoyable as were the two excursions we did - Sao Miguel - Crater Lakes and Teide National Park, Tenerife. In general the crew and especially the officers we saw around the ship were quite offish and made little or no attempt to even say "Hello", this we found very odd and rude and not like other cruise lines we've used; perhaps some customer service training would be a good idea? So they remember why we're all here on the ship. Other niggles were : $4.50 for a small bottle of water!!! $10 for port shuttle buses and why are coffees/teas not included free with a meal, especially in the speciality dining rooms? We didn't once order a coffee after a meal as we knew we'd have to pay extra for them. This is poor and again unlike other "premium" cruise lines. Entertainment: OMG, I don't think we managed to last more that 10 minutes at any event we went too, it was somewhat Butlins like and not for us; and judging by the empty seats then not for others either! The cruise director was too loud & over the top with her 10:00 am announcements and general chat so much so that I'd turn our cabin TV up so we'd not have to listen. So, overall it was a mixed cruise experience and we're unlikely to use Celebrity again. Shame, as we'd heard good things about them. They may think they're a luxury/premium cruise line but the level of service is the first thing you'd notice. Read Less
Sail Date September 2019
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was ... Read More
We were recommended Celebrity by our TA who said once we had used them we would never go back to other cruise lines. The check in was very good and we were on board by 11am in good time for lunch, but our first impression of the ship was dull and drab. The general look was brown and beige with seating that would not look out of place in a nursing home. but I will go in more detail later. The food in the buffet was very good and the service for drinks was quite quick, there is enough seating in the buffet and the staff were good and always happy to have a chat. We ate most of our evening meals in the MDR and found the food to be of good quality and with a good range of choice but they do seem to have a thing for mashed potato. the service was quick but a little strange. We were on a table for 10 (though it should have been 2) my wife sitting next to me was always served first followed by the other ladies on the table and then the men were served with me last, this meant that my wife had almost finished her course by the time I had got mine served. I know its manners to serve the ladies first but I did think we were in the age of equality. There was no issues with the drinks though at all times even in the bars they need both of your cards when you are on a package and yet other lined seem to cope with only one, it is pretty obvious when you are together and not getting drinks for a third party, but I guess rules are rules. we were very disappointed with the entertainment on many levels, firstly the theatre shows; the Jersey Boys tribute on the first night was very good but things went down hill from there. On the second night the team did a vocal tribute to the shows, starting with La Mis. and then they got very self indulgent singing songs from shows that no one seemed to have heard of. The stage setting is just a blank black stage with no props and no scenery. We went to the next production show and once again it was a blank stage and just about killed the show, a lot of people were walking out but out of respect we sat through to the end and it was dire. Other acts around the ship (at most 2) were set either in the atrium of the pub style bar on deck 5. The atrium has big nursing home style chairs and a capacity for about 30 people. if you are not in a seat by 6pm then you have to either stand or sit on the floor to see the act. In the bar on deck 5 there is more seating but most of it is well away from where the act is performing, once again the chairs are large high back and they take up a lot of room limiting the availability. Every other ship we have been on (and there are a lot) have an entertainment lounge at the back of the ship to compliment the theatre at the front. On this ship that space is taken up with select dining that does not seem to be used as much as it should.If you like to dance then this is not the ship for you, there are only two spaces; one being the atrium with a very small odd shaped space and the other is the sky lounge with a good floor that goes wasted for much of the time. They advertise a "Ballroom playlist hour" in the sky lounge each evening at 8pm and we went very expectantly. The music was on auto play at background music level and there is no member of staff to organise it. The music is so quiet that you can hear your feet on the floor over the music. Some novice dancers were unsure what dance was playing and it ended up with about four different dances being attempted at the same time. We gave up after that but asked the entertainment manager if they could sort things out but her reply was "we only really do food and if you like dancing you would be better going on P&O) not a good representative for the company. On the day we were to land at the Azores we were informed that we would be 3 hour late but as a sweetener they would show a film, the film was set to run from 12 noon for over 2 hours so the choice was either lunch or film, bit of good organising there. On one night during the evening meal we were approached by the maitre d of the main dining room and asked if we had considered the speciality dining and I explained that we found the cost to be prohibitive. He then offered us the opportunity to experience the "Tuscan Grille" at a reduced price of $25 and we agreed and the meal was booked for 6pm. We were sat in a large empty room just the 2 of us for the first 45 minutes, so not very popular. One of the courses I ordered was a half portion of meat balls in spaghetti, part way through the meal I started choking and my wife pulled a long piece of string (about 2ft / 60cm long) from my throat. The string was quite thick and having been cooked with the spaghetti it was the same colour and indistinguishable from the pasta and could have caused a fatality. My wife called the waiter who took the food to the kitchen and the maitre d and the head chef came to the table to apologise, the food was not replaced and they just served the next course. We did not hear anything else about the incident. On checking my account on the following day I found that we had been overcharged ($30 each I would have expected at least some recompense for the incident ) I then approached the same member of staff who had made the offer and he denied that he had made the offer. I then explained that due to his denial I would now be making a formal complaint via guest services and this would continue via the channels I am now using. Whilst I was reporting the matter he came over with the head of the Tuscan Grille stating that they would resolve the matter. The following day my account had been altered to $25 each, though this is what we had originally agreed it goes a long way short of recompense for the pain and indignity of the whole experience. Finally would I choose Celebrity again? if you had a bad meal in a restaurant would you go again, if you had a bad time in a hotel would you go there again and if you had bad treatment on a ship........ Ill leave you to fill in the space. The last place I need to report on is the Coffee lounge, again it had nursing home chairs and people spent all day there either asleep or reading books. Every one we spoke to called it the nursing home, and don't expect to find the fancy cakes you see on the videos it is mainly danish pastries and muffins. Read Less
Sail Date September 2019
This was our third cruise on Silhouette and took us to the Azores Madieira Tenerife and Lisbon.We thought the food and service were excellent. Our main grumble is the same as previous reviews in that there are too many passengers on board ... Read More
This was our third cruise on Silhouette and took us to the Azores Madieira Tenerife and Lisbon.We thought the food and service were excellent. Our main grumble is the same as previous reviews in that there are too many passengers on board when the ship is not in sunny climates. On the way to the Azores we had to vere a different course to what was planned due to the remnants of a Carribbean ,this meant the weather was not good enough to sit outside with the result everyone was in public rooms . There was no spare seats anywhere and obtaining a table in the Ocean view dining area was very difficult.Because of this we chose to have several lunches in the grand dining room whi Ch proved to suit us better. Another problem with the overcrowding was when we had our boat drill in the theatre it was impossible to exit due to so many people waiting for lifts.Celebrity class there ships as luxury ,in luxury I do not expect to have these problems and yet they are still going to add more new cabins in the upcoming refit. Mont seems to be the main thought in Celebrity's motives. Read Less
Sail Date September 2019
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I ... Read More
We chose this cruise for the itinerary as we had cruised in the Mediterranean previously and wanted to see somewhere different. We stayed in the Blue Keys Hotel in Southampton which was really lovely, we had an excellent meal there. I would recommend as it approximately 10 minutes from the port. Embarkation went very smoothly, no queueing. While the ship was lovely there was less to do on board compared to the Jewel of the Seas which had a rock climbing wall, pool table, mini golf and a sports court, also there was more entertainment in the various bars and certainly more seating. We felt that the ship was very crowded, we were on the second sitting in the Cuvee MDR and having finished our meal we found it almost impossible to find a seat to enjoy the entertainment in the Passport bar. We would then have to trawl the bars looking for seats. On the last silent disco evening we had to pull stools from the Casino in order to sit down. There were 2 couples in our party and having spent almost €10,000 (this included flights and hotel stay in Southampton) between us we felt this was not good enough. There was a similar situation in the Ocean View at breakfast and lunch which felt chaotic at times and also in Cafe al Bacio, a beautiful space but with not enough seating. We found this very frustrating. Another issue was the fact that they ran out of drinks several times, we felt having spent a fair amount of money on the classic drinks package that this was unacceptable. When we went to customer services to complain we were told that the Beverage Manager was too busy to come and talk to us, which was very bad form indeed. We had already complained to the bar staff but the buck stops with the Beverage Manager. There should have been more space between the sunbeds, they were so cramped which would be ok if you knew the person on the sunbed beside you but way to close for comfort if you didn’t!! I have to give full credit to the staff and crew they were all excellent, so professional and friendly. Overall we had a good time but Celebrity really need to sort out these issues and give customers what they have paid for. Read Less
Sail Date September 2019
This is the second time we have sailed on Celebrity Silhouette and our 15th Celebrity cruise altogether. As usual the service food, entertainment etc. were excellent. We had a wonderful stateroom attendant John and our waiter Wilfrid, ... Read More
This is the second time we have sailed on Celebrity Silhouette and our 15th Celebrity cruise altogether. As usual the service food, entertainment etc. were excellent. We had a wonderful stateroom attendant John and our waiter Wilfrid, assistant waiter Nitin and sommelier Alex looked after us extremely well and were very knowledgeable regarding menus and wines. We always chose late dining at 8.30pm as we prefer to go to the show before our evening meal. We were seated on Deck 3 in the main dining room which we love as we prefer to have the same table with the same waiting staff each evening. The evening meals were excellent, well cooked and always hot. Our only concern is that, having cruised with Celebrity many times, we feel that the evening dessert menu should be regularly changed.The food in the Oceanview is so varied you cannot manage to try everything and the desserts are extraordinary. Our stateroom was very clean as was the bathroom. Our bathroom toiletries were always replenished. The ship is due an upgrade in January which it is in need of as the décor and carpets are now looking unfashionable due to the colour schemes. The evening entertainment that we went to in the theatre was good as were the guest speakers throughout the day. Our Cruise Director Bethany was excellent. The only gripe we have is that so much of the armchair seating has disappeared from the balconies overlooking the Grand Foyer and from the Passport Bar on that level so, when entertainment is taking place in this venue you are very lucky if you can find somewhere to sit. Mostly we had to stand and watch. However, we will always book cruises with Celebrity as we have never had a bad one, and already have reservations for 2 cruises from Cape Liberty in May next year and another future cruise booked for 2021. Read Less
Sail Date September 2019
Celebrity remains our favourite line despite cruises on P & O, Cunard and Royal Caribbean. We were booked in a Celebrity Suite but as my wife has mobility problems and really needs a walk in shower( not present in Celebrity Suite) ... Read More
Celebrity remains our favourite line despite cruises on P & O, Cunard and Royal Caribbean. We were booked in a Celebrity Suite but as my wife has mobility problems and really needs a walk in shower( not present in Celebrity Suite) we were lucky to get a last minute cancellation for a Royal Suite at greatly reduced price.The Suite is very similar to a Celebrity Suite but with the walk in shower and a bigger balcony with a Jacuzzi - rather grubby and remained unused. There are Sky Suites with disability features but at the stern end of the ship and in any case were unavailable.Perks included unlimited specialty restaurants ( became useful - see below) and a premium drinks package - not much use as my wife doesn't drink but it did mean a much nicer glass of wine with my dinner. The butler Jackie and suite attendant Jose were superb.This is being a bit picky but the suite needs the refurbishment that is coming soon - the table in the room was badly worn and the carpets looking a bit drab. We were in Luminae restaurant where we have dined before. The staff - from maitre'd Claire downwards were excellent and it was not their fault that the food was so disappointing. The menu is very limited and most people were asking for the menu from the MDR. The portions were tiny, especially the vegetables which often arrived tepid. On our last night my steak was of motorway service cafe standard. In fact the best evening meals we had were when we chose to eat upstairs in the Ocean View Restaurant (twice) and made use of our speciality dining perk to eat in the Grill on the Lawn (twice)where the food, especially the steaks, were of the highest standard. We tried Cuisine once but whereas it was previously a great experience we found it gimmicky, again with a very limited menu. We preferred breakfast and lunch in the Ocean Cafe - a bit crowded but much greater choice than in Luminae. All stops pulled out on last day's lunch in the Ocean View - choice of beef,lamb.turkey carvery,barbecued chicken, Indian,Chinese,Mexican, incredible cakes and a white chocolate fountain with fruit kebabs.(to my surprise only gained 5lb over the two weeks. Entertainment not of the highest order. The days of flying out big names are over. A good 60's group on first night(The Overtones) and a Jersey Boys type group(East Coast Boys) on last night - not bad but Franky Valli needn't worry. There were several silent discos held in the main foyer. Silent in name only - any attempt at conversation in Baccios two floors up was almost impossible. Don't know why they don't have these in the Sky Lounge on 14. The place sounded like a rowdy party night on Independance. That probably sounds pompous but Celebrity has always been a bit more sophisticated than Royal Caribbean. Often there are problems with shuttle services at ports for those with mobility scooters but we had excellent service in this respect at La Spezia and Lisbon. We enjoy the quizzes for daytime entertainment and the two entertainment officers who did these - Chantelle and Ryan were great and well liked by the participants. All in all a very enjoyable cruise with just a few grumbles. Read Less
Sail Date September 2019
Been on several times before but: Usually there are "Free to view" movies on the Television this time we were two thirds through the cruise before they appeared again. Probably owing to many critical comments. Select ... Read More
Been on several times before but: Usually there are "Free to view" movies on the Television this time we were two thirds through the cruise before they appeared again. Probably owing to many critical comments. Select dining is meant to be available for reservations between 1730 and 2130 (I think) in the main dining restaurant but on this cruise reservations were not available between 1800 and 2030. Some of the decisions by the Cruise director (I assume) to host entertainment in the strange venues bewildered most people. Example: A very popular movie or entertainer are placed in Celebrity Central where there are not enough chairs therefore extra chairs are brought in, then more people come in and stand at the back which in my opinion is a disaster waiting to happen. The theatre is free and not used. Excuse from the staff: needed to rig for the next day? Having said all that, the crew for the main part are amazing and nothing is too difficult for them if you ask. Read Less
Sail Date September 2019
This was our fourth cruise, first time with Celebrity. I have to say out of all the cruises we've done, this was my favourite company. They went out of their way to be helpful. Each and every staff member greeted you, smiled and ... Read More
This was our fourth cruise, first time with Celebrity. I have to say out of all the cruises we've done, this was my favourite company. They went out of their way to be helpful. Each and every staff member greeted you, smiled and said good morning, good afternoon etc as you walked past, from the lowest paid cleaners to the top management. I really felt like I was a valued guest on the ship. What I also liked was the amount of activities on board, particularly on sea days. There was always something to do, which we hadn't found with other companies. There were lectures, quizzes, behind the scenes tours, fitness activities, a library, and my particular favourite, a hideaway where you could grab a coffee and sit quietly with a book. We only tried one of the speciality restaurants - QSine, which was an interesting experience. On the whole the food was very good and they worked hard to deal with my husband's food allergies. A couple of niggles:- 1) not a lot of places to sit that were easy to get in and out of for the less mobile. The pool chairs you expect to be difficult, but a lot of the easy chairs in places like the library, the hideout, the solarium etc, were quite low to the ground. Easy to jump up out of if you're young and athletic. But if you're not, there's not a lot of choice of where to sit comfortably. 2) the people in charge of entertainment didn't seem to get that we'd sailed out of a British port and that 90% of the passengers were British. The daily crossword contained an awful lot of American cultural references, like names of Country singers and comedians that would be unfamiliar to the British public. Also the daily crossword was full of mistakes and even missing clues! Very annoying. The last straw for me was going to a quiz billed as TV music. The TV theme tunes played were all American ones - I Love Lucy, Seinfeld, The Golden Girls, The Office (American version) etc. Not a Hollyoaks or Eastenders in sight. They did play the theme to Dr Who, but then I think that's also quite popular in America. So most of us were sitting around looking at each other in puzzlement at all these tunes without a clue as to what they were. Read Less
Sail Date September 2019
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed ... Read More
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed although she is due hers early next year. Food was awesome and we struggled to choose most nights in the MDR. The crew were fantastic! Only gripes I would have was that our 15 yr old son was the only teenager on this cruise so struggled to keep himself entertained as most of the teen activities were cancelled, but he still had a great time. The lawn Grill food was excellent along with the service but left us a tad cold regarding the cost and that the menu didn't have chips to go with a wonderful steak, so ordered a baked potato, only to find that I could have ordered them anyway, why not state this on the menu? Please Celebrity lets stop the Café Bacho becoming a library on sea days!? If folks aren't taking a coffee/tea etc they should be moved on, not be allowed to sit for hours just reading a book! As I say these are gripes, again we had a fantastic cruise, and booked on board for next year on the re-imagined Silhouette 274 days and counting!!! Read Less
Sail Date September 2019
Service and amenities are very nice on this ship. I really loved our Royal Suite. Two comfy couches in the living area, a nice comfy bed in the bedroom, one full bath with a separate jacuzzi tub and shower, a jacuzzi on our veranda along ... Read More
Service and amenities are very nice on this ship. I really loved our Royal Suite. Two comfy couches in the living area, a nice comfy bed in the bedroom, one full bath with a separate jacuzzi tub and shower, a jacuzzi on our veranda along with plenty of room to spread out make us want to cruise with celebrity again. Our Butler and room attendant were outstanding! Thanks to Jacky and Francis! Just the best and always with a smile on their faces. They couldn’t do enough to make us comfortable and if it weren’t for them, we would probably not consider celebrity again. Yes, they were just that good! The food was mostly decent, and the best was La Petit Chef which I originally avoided because it sounded silly. We finally tired it and enjoyed it thoroughly. The food was better than Blu that’s for sure. That one was awful. They rushed everything, splashing wine, cold food, tasteless everything. Just yuck! Murano is good but there are too many dishes that have dairy. Creamy this and that....it’s too old style. They need to modern up that cuisine. I loved the sushi restaurant! Honestly I’m kind of a foodie so I’m trying not to be too critical because after all, it’s a ship. I don’t expect the food to be as good as dining out in the Bay Area where I live. Yes I’m spoiled with great food at home. Some tours were great and others were awful. Fortunately mostly we had good tours. I might consider making my own arrangements at the ports of call in the future, though. Entertainment was good although we didn’t do a lot of that. We loved Michaels! Thanks to Lara for being so helpful and so cheerful. Perfect person for this job! This was our first big cruise as we’ve always done small cruises before. Read Less
Sail Date September 2019
We have previously cruised before but wanted to try something a little more upmarket. We were very impressed by the standards of this cruise we cannot wait to go back. Everything was just right. We got on at Southampton having staying ... Read More
We have previously cruised before but wanted to try something a little more upmarket. We were very impressed by the standards of this cruise we cannot wait to go back. Everything was just right. We got on at Southampton having staying at the Chilworth Manor hotel on their park and cruise package (included is bed and breakfast, over night stay, 3 course meal in their restaurant, parking and taxis to/from the terminal). All was very efficient. When the taxi arrived at the terminal our bags were taken from us for safe passage onto the train. Getting onto the ship was no hassle. We got on around midday. Our rooms were not ready until around 1pm but they had the oceans café open for lunch. It was busy but the food was delightful. Getting to our cabin we were happy with our home for the week. A comfortable reasonable sized bed. Good quality toiletries. Great shower with closable door (I hate shower curtains so was pleased to see there was not one!). Towels could have been a bit bigger but did their job! We asked the cabin steward for larger robes as well which were delivered to us. Tea and coffee making facilities. Safe. Hairdryer (not the greatest). TV with various channels on including the traditional cruise channels like view from the bridge and the directors channel. We had a little seating area with a sofa and table and also a mirror with another chair. We were on deck 6 in room 6187 - this is the first level with the balcony rooms and where the life boats are. We did not have an obstructed view of the horizon - it meant that we could not look down to the sea due to the life boat being there. It wasn't really an issues at all although I did think it was going to be before we got on the ship. There is plenty storage - the cupboards above the bed are almost hidden and I wouldn't have known about them if someone had not said! This gives plenty of room and your suitcase should be able to fit under the bed out of sight and mind. Our cabin steward was great - the room was always spotless. Turn down every night and towels replaced in the morning and/or evening. Loved getting the cruise news letter in the evening for the next days activities. The food was amazing. We had evening meals in the Grand Cuvee every day, waiter served lunch when it was available and breakfast here every morning too. The menus were superb. We did not have a bad meal and I ate absolutely everything on my plate. We had select dining and we would usually be given a beeper around 8pm and sat 15-20mintes after and just got a drink in the mean time. The waiter staff were excellent. Alternatively the oceans café was open throughout the day. We went there for lunch and afternoon tea and a midnight snack on some of the days! It can be busy. The food is of a very good quality. There is also the master grill outside to get burgers/hotdogs/ice cream throughout the day. The food in all was an absolute highlight of the cruise. There were speciality restaurants but as we had to pay extra we did not think it was worth it given the high standard of the main restaurant. The drinks were very reasonable and the waiters were very generous. On the classic drinks package you could have most things but I guess it is your personal tastes that would dictate this. On the classic package we did have to pay more at the martini bar and for some cocktails but it was only the difference so it was not a lot. The wines for meals were great. There are various bars available. The passport bar in the grand foyer on level 3 had a lot of seats to lounge on and also served coffee. The grand foyer is where some events took place so this was a nice place to sit. The sky lounge on deck 14 was mainly where we went in the evening for live music but they also had quizzes on during the day. They served some nice cocktails. Martini bar had an actually iced bar which was fun. The cellar masters does good wines and also sherry and port which we couldn't get else where on the ship. They had various bars around the ship including in the casino, quaser and by the pool. We enjoyed the selection of drinks and the availability of the bars. The pools on deck 12 were great. They were heated so just about bearable to get in when we were in Norway! The jacazzis are amazing - our best experience with these was going in at 10pm at night! Exhilarating! Loads of towels and blankets available. They also have swimming pool and jacuzzi inside if sitting out in the cold isn't for you! The entertainment was to a very high standard. The shows in the evening with the performers were excellent. The acrobats were incredible. We did not really enjoy the comedian but this is personal taste. They had live bands and a great female singer too. The shows were at 7 and 9pm giving opportunity for dinner. We really enjoyed the silent discos. The late night quiz games were also hilarious. The cruise director was very entertaining. The casino was large. We do not usually frequent casinos but we won a free $20 bet on the slot machines and spent a rather amusing few hours spending our bet! There were talks during the day about the ports of call, the gulf stream and even the captain did one about navigation. 'Evening chic' is their formal night - we had two. It was nice to see most people making an effort. The ports were all very good. I liked that actually there was not too much to do at each port so that one could get off, go explore and get back on board feeling like you had seen enough of the city. We did not do any of the ships shore excursions as it was so much cheaper to do it ourselves. We really enjoyed getting back on the ship to nice hot chocolate! Overall this was the best cruise we have been on (so far). Everything seemed catered for. We enjoyed speaking to fellow cruisers and how diverse the passengers and staff were. We felt very well fed and watered and above all very relaxed thankful that we were able to go on such an immense cruise. Read Less
Sail Date September 2019
Embarkation at Southampton was quick and easy - our cases were collected from our car and next reappeared in our stateroom. 15 minutes after getting out of the car we were on the ship. Silhouette is due a revamp early next year but don’t ... Read More
Embarkation at Southampton was quick and easy - our cases were collected from our car and next reappeared in our stateroom. 15 minutes after getting out of the car we were on the ship. Silhouette is due a revamp early next year but don’t this confuse you, she is very far from tired and tatty and still exceeds the standards of the best hotels. Our cabin was well equipped, large and spotlessly clean. Entertainment and activities are constant, varied, numerous and entirely optional - we tend to entertain ourselves. Similarly we don’t partake in shore excursions as we like to explore independently but tend to do whatever excursionists do for half the price or less. For us the ship is about eating and drinking. Not to excess, but simply indulging in the ridiculously high standards achieved whilst bobbing around in the sea. We travel Aqua Class just to have access to Blu and always will (turned down a suite upgrade this time as we would lose our Blu guarantee). The food is fresh, light, imaginative and cooked to perfection every time. We had a night in Murano which is simply the finest restaurant we have visited on land or sea, and we visit a LOT of restaurants. The service here is ramped up to levels only dimly remembered, and the flambeed lobster is to die for. Our favourite bar, the World Class Bar, staffed by the world class Daniel and Alexandra, serves only a small range of cocktails made with the finest ingredients. We were also pleasantly surprised on this cruise by the quality of the live music, which is constant in half a dozen different venues on board. From classical, through jazz and blues, to rock and pop, ever musician was insanely talented. What sets Celebrity aside, however, is the service. 1,500 staff work around the clock to make every cruise perfect and memorable. They will be respectful and attentive at all times, but are also willing to laugh and joke and have fun with those guests who want it. Never forced, never inappropriate, this is a very difficult line to tread. Celebrity achieves it with ease. The cruise itself covered the ports of Bergen, Alesund, Flam and Stavanger. Each provided and different but fantastic experience. Standing on the lawn by the sunset bar as we cruised down the magnificent is one of many memories which will stay with me for life. We pay a decent amount of money to Celebrity for our aqua class cruises, but the fact that we’re planning the next two gives the clearest indication that we don’t begrudge a penny. Read Less
Sail Date September 2019
This was our first ever cruise. We chose Celebrity as our son and wife have cruised with them many times on the Celebrity Eclipse and they recommended Celebrity as opposed to P & O which they didn't like. We had a concierge cabin ... Read More
This was our first ever cruise. We chose Celebrity as our son and wife have cruised with them many times on the Celebrity Eclipse and they recommended Celebrity as opposed to P & O which they didn't like. We had a concierge cabin on deck 10 and therefore received an invitation on embarkation to a lunch for concierge guests in the main dining room prior to sailing. We went along as we thought we might receive valuable information about the ship and what is available on board. We were shown to a table for two near the kitchen entance and were then ignored for over half an hour. Not one member of staff noted our departure and other ignored guests were preparing to leave too. We found the main dining room overcrowded and claustrophobic and at that stage we didn't realise that we wouldn't actually be eating at level 3 of the main dining room in the evenings (we had anytime dining which meant we would eat at the less claustrophobic level 4 of the dining room). On leaving the restaurant without eating I did complain to the person at the desk. We were eventually contacted by the Maitre D a day or so later who wanted feedback. No gesture was forthcoming to help us forget this awful first experience. We seriously considered leaving the ship before it sailed as we could not have faced eating at level 3 of the dining room each day. Our cabin was finally ready. We were rather disappointed by the ugly and dreary maroon and brown decor and the cabins certainly need refitting. However the bed was very comfortable and the bathroom good. The final moan is that we had informed Celebrity of the need for gluten free food for my husband. The canapes delivered to our room were not gluten free initially until we spoke to our wonderful cabin stewardess who sorted it out. However as the canapes were mostly seafood we were concerned that they were not cold but room temperature and sometimes sat in the room for 2 hours before we returned to our cabin. We asked them not to serve any more. The rest of the cruise was enjoyable in that most of the entertainment was good (although not always to our taste), the waiting staff were excellent, as was our cabin stewardness, the food in the dining room was of reasonable standard, the silent disco, archery and quizzes were fun. Best of all were the new friends we made on board and chatting to all sorts of interesting people. We were not amazed by the fjords, the scenery in Canada is more stunning. The trip to Hardanger fjord was very poor but the Flam railway was good. Unsure at this point as to whether we would cruise with Celebrity again. Read Less
Sail Date September 2019
This was our fifth Celebrity cruise but our first one on the Silhouette and the seven night cruise was to conveniently extend our holiday to nearly three weeks .We had disembarked the P&O Aurora after a twelve night Canary cruise on ... Read More
This was our fifth Celebrity cruise but our first one on the Silhouette and the seven night cruise was to conveniently extend our holiday to nearly three weeks .We had disembarked the P&O Aurora after a twelve night Canary cruise on the 1st Sept so it made the travel from Scotland more worthwhile to have another seven nights cruising. It worked out that the Silhouette was leaving the same day so we managed to book an inside cabin to the Norwegian Fjords having never experienced the Fjords .We usually go for warmer itineraries since Norway is similar to Scotland and we enjoy the deck life, swimming and sunbathing . We enjoyed the four Nowegian ports of Bergen,Alesund,Flam and Stavanger and found it a very clean and very safe country and only had one days rain which did not stop us enjoying the port town of Stavanger . Although sailing from Southampton the passenger mixture was very varied and possibly only a half from the uk on comparison to the Aurora which was predominately all uk. We had sailed on the Eclipse twice which is also a Solstice class ship and these are classed as Large Resort Ships holding nearly 2,900 passengers . Although easy to negotiate we found this cruise very crowded ,the theatre and lounges were very busy in comparison to our previous Eclipse cruises . This also made the bar service very slow . We had any time dining and also found this poor having to wait most nights with a buzzer for approx 20 to 30 minutes , on comparison the Aurora we were seated immediately . The food was not up to the previous Celebrity standard since we were always impressed with Celebrities quality . The entertainment especially the theatre shows were excellent with the trapeze artists carrying out some dangerous manoeuvres . All in all we throughly enjoyed our cruise and the ship but have only rated it three stars due to the restaurant and bar service not up to the usual standard . We are sailing again with Celebrity next year so hopefully back to four / Five star . Read Less
Sail Date September 2019
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple ... Read More
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple months prior. We had gone on Celebrity once before so we knew we had a good cruise line with a great itinerary. Little did we know just how great both would be. Traveling to the Port We flew two days earlier from the States so we would arrive a day early to get a night’s rest before embarkation. We used Celebrity for booking the flights, primarily American Airlines since we collect their miles, but the major flight over, from Philadelphia to Heathrow, was British Airways which was quite good. Upon our arrival at Heathrow, Passport Control was quite simple and we collected our luggage, albeit waiting a while for it, and met our driver just outside of baggage collection. We had arranged for a car from Smith’s for Airports and he was great. Hotel Since I’ve been collecting points at Best Western, we had decided to see if our points would pay off and booked the Best Western at Chillworth Manor. We thought that, in worst case, we’d have a bed and a shower and off we would go to embarkation. Were we pleasantly surprised! The hotel is, indeed, a former Manor. Not Downton Abbey, but quite nice and interesting. The grounds were lovely to walk about and we had a wonderful stay. The staff was excellent. We had dinner in the restaurant (highly recommend) and the breakfast, in the restaurant, was probably the best “free” breakfast we had ever had. Room was nice and comfy and we were very happy we selected the Manor. Embarkation We left the hotel via a hotel-arranged taxi at 10:00 AM and arrived less than thirty minutes later. We went through check-in quite quickly and easily and had a seat in the waiting lounge for no more than 5-6 minutes before our “number” was called to board. All-in-all, a great embarkation experience all around!! Stateroom Our stateroom was a balcony, 9109, quite far forward (about 5 rooms back from the front, but we found it to be great and quiet. There was a bit of a walk to the elevators, but that’s okay with us! Our cabin steward kept the room exceptionally neat and we had not a complaint. My wife has a CPAP machine and, having arranged it ahead of time, we had a gallon of distilled water and, much to our surprise, an extension cord awaiting us in the room. The room also had a water heater and we had tea out on our deck most days. As far as standard ship balcony rooms go, this was a good one. The Ship We had been on the Equinox and knew the general layout of the Silhouette. I have to admit that, when we found out after booking that she would be in drydock soon after our trip, I was a bit concerned that we were going on an “old” ship. Nothing could be further from the truth. In fact, many of us on board commented to each other that we didn’t really know why it was even being refurbished! It was a beautiful ship from stem to stern. Getting around the ship was easy. There were three decks of inside “evening” areas, including dining, shops, lounges, etc. Deck 5 had an outdoor walking area but did not entirely circumvent the ship, which is disappointing but appears to be the way with these ships nowadays. I long for the “Promenade deck” of old! The pool area got some use though this was a cooler itinerary. The indoor solarium pool was more the place to be if swimming is what you looked for. Given the itinerary, we didn’t even pack bathing suits! Dining We usually opt for freestyle dining as Norwegian calls it but, having booked so late, we were forced to have 6:00PM dining. It was okay but we would prefer not to eat that early again. Our wait staff was excellent and we had two other couples, one from the UK and one from Israel, at our table and we became fast friends. Food selection was very good as was the food itself. Specialty Dining We availed ourselves to one of the 3-night specialty packages and, though we probably wouldn’t do the package again, we were not disappointed with the experience. I think we’d stay in the MDR and just take one arbitrary night to do a specialty restaurant, if at all. Our first experience was the Lawn Club Grille, an “outside” venue – though it was fairly enclosed with the plastic walls. This is the place for steaks as they cook them right there on the grille and they were fantastic! Second experience was the Tuscan Grille. Here’s a tip – if you ever do the Norwegian Fjords itinerary, and you plan on eating here at all during the cruise, do so on the day you sail away from Flam. The restaurant is the aft-most one can be with large viewing windows and sailing away down the fjord is just magnificent. This is an Italian steakhouse and, once again, the food and staff were excellent. Our last experience, our last dinner on this cruise, was at Qsine. The “Les Petits Chefs’ experience is a once-in-a-lifetime thing that must be experienced. The table top animation is just tremendous, but that doesn’t take away from the great food and excellent service they provide. If you only do one specialty restaurant, make this one your choice. Activities There are activities every day and we admittedly did not participate much. The few we did – Question of the Day, Riddle of the Day, Movie/TV music themes – were fun and well-done and we probably did ourselves a disservice not participating more but there are only so many hours in a day. Suffice it to say that if Activities are your thing, there are plenty and seem to be well done. Entertainment We went to every one of the 7 theater shows and we were very impressed with all. The production team did three shows, all of them spectacular. The aerialists and acrobats were outstanding, as were the singers and dancers. One show was a local UK singer/pianist who did a very good job, especially on the piano. Another night was a comedian who was quite good and funny. The Flyboys were on board and they are a quartet of singers who transform “modern” songs into swing era style. The Overtures, the best 60’s band in the world according to Elton John, performed one night to rousing ovations and applause and did a quick set the last night in the Foyer area. The live music throughout the ship was top-notch. Two bands, once of which played a lot of 60s – 80s rock and roll, a solo guitarist/vocalist, a string duo (violin and cello) doing modern tunes with strings, were all great. We went to one of the “game shows”, Liars Club or some such thing, which was hilarious and I’m certain other shows were equally well done. On the final day, Captain George gave a talk about the ship and navigation and had a lengthy Q&A which was all very interesting. Ports The itinerary consisted of four fabulous ports. We used Celebrity for all tour excursions. We arrived in Bergen, Norway, at noon. Our tour was a little later and was simply a panorama tour of Bergen and the surrounding hills. Our guide was excellent and the tour was good. Also at Bergen is the ability to take a funicular up the hillside for views of the city. We did not do so but others on board did and report that it was great. Our second stop was at Alesund, Norway. Two things of note: If you go do Alesund and don’t do the Path of the Trolls tour, you have not been to Norway! And, though I know lots of cruise critics eschew ship tours, I heartily recommend you do the ship tour for this one or be prepared to fly yourself out to the next port. This is a LONG tour and is subject to so many possibilities of delays. Anyhow, the tour is excellent. You get to go well into the interior of Norway with its tremendous views. The third stop is the reason for taking a cruise to Norway, this cruise into and out of Flam. This town of only 400 is nestled at the end of an arm of Norway’s longest fjord. The cruise in and out is spectacular, with waterfalls almost within reach of the ship. We took the Flam railway up to the end, climbing up through the mountains with outstanding views of the Flam River valley and the various waterfalls. Flam is also a great town to walk about and get some souvenirs. The final stop was Stavanger which is a pretty good sized city at the southern end of Norway. From the ship, we took the cruise of the Lysefjord fjord. This was a great trip, despite the only real serious rain of the whole cruise. We had views of the great waterfalls and the famous Pulpit Rock. An interesting stop for waffles and coffee was also made and much appreciated. Disembarkation We elected to have our luggage taken off the ship and meeting it on shore, though a leisurely walk-off is also available. Getting off the ship was a breeze. We found our luggage quickly as that is well-organized. Customs was nothing since we had nothing to declare. We, again, had a ride organized with Smith’s for Airports and he collected us on time and had us to Heathrow with time to spare. Summary All in all, this was one of the best cruises we have ever taken. Admittedly, much of that credit goes to the itinerary, but the ship, staff, service, food and everything about the Silhouette was top-notch. Well done, Celebrity! Read Less
Sail Date September 2019
We chose this Cruise because having never visited Norway before we though it would be nice to go somewhere different . We have cruised several times to the Med and the Caribbean + Australia . Arrived at Southampton and boarded ... Read More
We chose this Cruise because having never visited Norway before we though it would be nice to go somewhere different . We have cruised several times to the Med and the Caribbean + Australia . Arrived at Southampton and boarded swiftly with friendly and efficient staff . Cabin was ready at 1pm Luggage arrived 10 minutes later . Our cabin steward Enrico introduced himself and was very pleasant . We were Aqua class so dined in Blu restaurant . Food was excellent as were the waiting staff . We had lunch a few times in the Ocean view self service restaurant ,the choice and quality was just fantastic . Silhouette is a beautiful ship and was spotlessly clean in all areas - with an amazing crew , from the Captain all the way down . Special thanks to Enrico our cabin steward you were a star . Cruise director Sue was brilliant -so much energy . We saw a couple of the shows and the comedian and thought they were very good . Ports of call were very good and the only organised one we did was in Flam ,although the scenery was beautiful I'm not sure it was worth the money -over £ 200 for the both of us for a 2 hour return train journey ! . All the other ports of call are walkable and very pretty I could go on and on about how great this Cruise was and if anyone wants to see Norway and the stunning Scenery they should give it a go and sail with Celebrity on the Silhouette . Read Less
Sail Date August 2019
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