MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then ... Read More
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then head right for dinner. So here we are trying to get ready for dinner, and the only clothes I have are the jeans and t-shirt I was wearing, (which I've had on for many hrs during our 10+ hr flights and transportation to Harwich), and the dining room doesn't allow jeans. At 6:30 someone called us and told us my suitcase was being held on deck 1 because of a 3" pair of manicure scissors in my husband's shaving kit. Not only that, but the suitcase had been left sitting out on the dock in the rain the entire time since we turned it over to them at 10:30 am. Our clothes inside were soaked, and a brand new yellow evening jacket I had just purchased for the cruise, was stained with black marks because it laid next to something black. And now my brand new Travel Pro suitcase is also moldy. I AM NOT HAPPY ABOUT THIS AT ALL, AND REALLY FEEL CELEBRITY SHOULD MAKE SOME COMPENSATION. When I brought it up to the staff on the ship, all they said was "really?", and would not do anything. No offer to clean, launder, or iron any of our clothes. I CAN'T EMPHASIZE ENOUGH THAT THIS INCIDENCE IS THE WORST TREATMENT I'VE RECEIVED ON ANY CRUISE WE HAVE TAKEN. No one even said, "we're sorry". They made me feel like I was the guilty party for trying to sneak on a pair of dangerous 3" manicure scissors. They airline doesn't even make an issue of these.
On this cruise, we opted for an inside cabin (1/3 the price of a veranda). With so many ports-of-call, we would rarely be in our cabin anyway. We have always had veranda/balcony cabins before, and our first impression was that the inside wasn't too bad, it was just fine. However, the first night there was awful noise from the utility area next to our cabin. Sleep was difficult if not impossible. I called guest relations and they said they would report it. Second night was better. Someone called the next day to see if the noise was better. I thought that was nice that they called, and thanked them for following up. Next few nights, the noise came and went. Then one night the noise was absolutely horrible. Even made the bed shake. Next morning I called guest relations again to report. I was told if I didn't call "while the noise was occurring" there was nothing they could do about it. Really??!! Were they serious!!! Next day the supervisor called and said they would let us sleep (sleep only!) in another room 5 decks below where we currently were .. so we could have a quiet night. OMG! Are these people for real? They wanted me to trudge down 5 decks in my pajamas to sleep in another room!! Later, the supervisor called us again, and offered to let us move to a different room. Hooray, finally a resolution. They must have realized the insanity of their handling of this situation. Granted, it was 5 decks lower than our original room, but it was quiet! And it had a window. I don't think the stateroom attendant for the new room was very happy about us moving there. She wasn't very friendly at all. But she warmed up later.
Just loved our cruise director Alejandro .... best thing about this cruise! Entertainment was fabulous....really terrific. Nick Page, the Celtic Tenors, the piano player (Bruce ??), Kate Dowman, McDonald Brothers, etc, etc. Absolutely the best entertainment of any cruise we've been on. (Wasn't terribly excited about the "production shows". Way, way too loud. Too much of the same thing....loud, loud, loud. The drums were insanely loud. Singers literally screamed through most of the songs. Many other passengers were complaining. And a lot of the songs we had never heard of, and one of the songs was VERY INAPPROPRIATE for the audience!!!).
Food was OK, nothing to rave about. Really didn't care for the food in the Oceanview Cafe (although the space is very nice). TOO MUCH CURRY!! Later found out the chef was Indian, so I guess that's why they served so much curry on this ship. They seemed to close awfully early, too. One afternoon about 1:30, after we got back from a 1/2 day tour, I went up to get a cup of coffee and something to eat. Everything was closed up except for left-over pizza, and pre-made sandwiches. I asked the girl behind the counter if I could have just a ham and cheese, and she said I had to choose from the "gourmet" sandwiches that already made. As for a drink, I was only offered a little bag of instant coffee because everything was turned off. Rene, our waiter in the main dining room, was always kind and brought something else if I didn't like a particular dish. His assistant, Mildred, was excellent, too. Casino was good. Lounge entertainment good. Slow drink service in the lounges. Took approx 1/2 hr to get a glass of wine. Our dinner mates had their seapass card mixed up by a waiter in the lounge. He finally got a new seapass card, but the other person charged some things on his card, and it took 4 days to get it straightened out. The guest relations staff are not the brightest bunch.
As far as the Captain's Club goes, I didn't see much benefit, except a free scoop of gelato. But we were only "select" members, so perhaps there wasn't much for that lowly level. We are now "elite" so we'll see if that offers anything better.
One issue on this cruise was the scheduling of events and shows. We loved the entertainment, and wanted to see it all, but too many things overlapped so we were unable to enjoy a lot of things. I really think Celebrity should take a look at this and come up with a better schedule.
Excursions: most were excellent. Great guides and itineraries. Would highly recommend the Highlands and Loch Ness tour in Inverness, and the Edinburgh Castle tour out of Greenock. The only one I would not recommend is the Blarney Castle. First of all, the guide looked like she had just crawled out of bed. She literally had on a type of house coat and slippers, and her hair was a mess. She confused most of the time, and didn't really know what was going on. Then we only had 1 1/2 hrs at the castle, when it took 2 1/2 hrs waiting in line to get into the castle. They should not advertise this as a Blarney Castle tour because there is no opportunity to get into the castle. Such a waste of money and a half day of our vacation. We paid for something we never got. One nice thing was when the crew offered us FREE hot chocolate when we returned from tours on cold days. So appreciated. I must comment on the ramps to get on and off the ship when in port. They were really dangerous, and I saw several elderly people trip. Please change these!!
Couple things I liked on Celebrity better than on Royal Caribbean were that the wait staff and state room attendants didn't beg for tips or high ratings. On RC it's totally ridiculous how the staff starts begging for extra tips and high ratings the last 2 days of the cruise. Also the photographers were everywhere but were not intrusive, and would back away if we said no thanks.
I wish more cruise lines would offer all-inclusive pricing to include wi-fi, drinks, and a couple services in the spa. Cruising is becoming too expensive for ordinary families by the time you include these things. A small bottle of room temperature water was $6.00. We purchased a 90 minute wi-fi pkg, and each time we logged on, it would take 5-10 minutes to get a connection. So basically 1/2 your time (depending!) just logging on. Regular wi-fi rate is $.79 per minute. However, Infinity has a wonderful computer center (Apple) and I heard people were getting instant connection there.
Overall, and despite all the negatives I've pointed out, we had a great time. The itinerary was busy as we visited 9 ports, and all of them were great. Many good memories. I hope Celebrity reads these reviews, as the Infinity has a lot of improvements that need to be made in the area of customer service.