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3 Helpful Votes
Sail Date: September 2016
We went on this cruise for our 40th anniversary. We had seen what we considered a really good deal on one of the websites which included prepaid gratuities, a classic drink package, and $450 on board credit. I would say that the ship was ... Read More
We went on this cruise for our 40th anniversary. We had seen what we considered a really good deal on one of the websites which included prepaid gratuities, a classic drink package, and $450 on board credit. I would say that the ship was absolutely wonderful. We had 2700 passengers and 1500 crew and it never seemed crowded (except in the theater occasionally). There are so many public areas spread around the ship that you can always find a place to relax and be alone (well, maybe not alone). We ate most dinners in the dining room. The service was great! The food was inconsistent, They were able to cook steaks exactly the way I like them (medium rare) every single time and several of the meals were excellent, but several did not live up to the description in the menu.. I also happen to like spicy food--not necessarily "hot"--just with spices added. The food seemed somewhat bland. My waiter offered to bring me hot sauce or Tabasco, but adding hot sauce at the table was not what I had in mind. We also ate one night at Murano and one night at Silk Harvest.The food and service was excellent at both restaurants. As for entertainment: that was inconsistent too. 2 of the shows that had guest entertainers were very good, but a couple of the guest entertainers were very mediocre and one was just plain terrible. The productions put on by the singers and dancers are not for us, but they are talented. It seems to me that all of the lectures and classes end up trying to sell you something. Really, all the up sell gets very annoying. Also, the gift shop has ridiculous prices on most items. My husband developed a cold late in the cruise and had to pay $18 for a bottle of Dayquil! Also, the cost of the internet package! Only one package is offered at $299! We took 2 tours with the ship--both of them overpriced, but we used OBC. The one we took to Chania was pretty good, but substituting Chania for Athens--definitely not the same. The other one was transportation to and from St. Peters Square in Rome with a tour guide. We usually could not tell if she was speaking Italian or English, especially when she started to talk fast. Also, coming back to the bus, she walked so fast we could hardly keep up with her. We scheduled most of our other tours with local vendors and while they weren't all 5 star tours, they were much more reasonably priced and did not have 30 to 40 people on them.. Since this was our first time to Europe and our first cruise over a week in length, we learned a lot, But we had a great time and have wonderful memories. Read Less
2 Helpful Votes
Sail Date: September 2016
I was very happy with the ship overall - its cleaniness and facilities were great, the syaff were happy and helpful but felt very let down by the quality, and choice of the food in the Oceanview Cafe (buffet).It was often cold and ... Read More
I was very happy with the ship overall - its cleaniness and facilities were great, the syaff were happy and helpful but felt very let down by the quality, and choice of the food in the Oceanview Cafe (buffet).It was often cold and uninspiring and tasteless.and on a 13 day trip it got very boring. Food at the Silhouette Restaurant was also only OK and although the menu changed every day it was small portioned and average. We went on a P&O cruise earlier in the year and their Pantry ( buffet style) was far better. I was more than happy with my cabin but felt the staff cold be a lot more knowledgeable in regards to what was available at the ports of call if you chose to do your own thing and not take one of their expensive off shore excursions. I felt there could have been more guidance. Read Less
3 Helpful Votes
Sail Date: September 2016
My husband and I have taken three other cruises on two other lines. This was our first Celebrity cruise. We were told it was a notch above many other cruise lines, but we didn't see that really. We loved the Equinox, the food was ... Read More
My husband and I have taken three other cruises on two other lines. This was our first Celebrity cruise. We were told it was a notch above many other cruise lines, but we didn't see that really. We loved the Equinox, the food was outstanding, the entertainment pretty good, the excursion and transfer we took were great, the cabin service was good except the steward forgot about every other day to stock something...once wash cloths, once toilet paper, once Kleenex, once shampoo. Everything else in our cabin was great. We loved having a balcony. We arrived in ports right on the scheduled times. The waiters in the Murano Restaurant (Olga, Daniel and another gal whose name I can't remember) were SO good at their jobs and did their work with a smile. We really appreciated their good service. Made the meal even better (and the food there was out-of-this-world delicious!) On our visits to the customer relations desk, we were treated great and every question answered with a smile. Good work, Celebrity team!! Read Less
2 Helpful Votes
Sail Date: September 2016
Everyone we talked to suggested we try a Celebrity Cruise, having completed 30 other cruises with different companies we decided to give it a go, Largest ship we have ever been on, oozed luxury in most areas always sunbeds available, ... Read More
Everyone we talked to suggested we try a Celebrity Cruise, having completed 30 other cruises with different companies we decided to give it a go, Largest ship we have ever been on, oozed luxury in most areas always sunbeds available, Removed the gratuities once on board, however were reminded about them the day before we disembarked by letter with suggested rates to give. Tipped our cabin attendants only because their service was over and above expected. Inside cinema was very poor dark and dingy with very small screen, needs to have movies under the stars. The self service, open cafe was excellent with choice of food, very well presented. Silhouette Restaurant was used for any time dining, service was very slow and the tables were never ready when we arrived at 6.00pm even though the doors opened at 5.45pm. The Sky Observation Lounge, seemed to only have anything on after 10,30 p.m. Which was no good for people off on trips early the next day. This could have been used more for other entertainment during the evening, lots of people were saying, the timings on the ship were wrong, there seemed to be " dead times ", when nothing was happening , this was said by various ages young and middle ages, so not only us noticing it, strange really. The entertainment team, performed twice in the evening 7 p.m. and 9.p.m. shows were average, have seen better elsewhere. They only did about 4 or 5 nights, out of a 13 night cruise, other variety guests we saw were not brilliant, although the first act Tenors of Rock. were outstanding. The shops were very expensive,and took up to much space on the ship, suggest they rethink this, and use it for passenger entertainment, Music in a few bars is not enough for a ship this size!! sorry really not impressed !! Beautiful Ship, big bag of not a lot, shame really, would we go again, don't think so . Read Less
Sail Date: September 2016
We chose this cruise because we had never been to Turkey and Greece, so losing Istanbul was a disappointment, although understandable. And this was our first Celebrity cruise which we wanted to try. the staff was excellent. All of them! ... Read More
We chose this cruise because we had never been to Turkey and Greece, so losing Istanbul was a disappointment, although understandable. And this was our first Celebrity cruise which we wanted to try. the staff was excellent. All of them! the food in the dining room was excellent. the Bacio Café was probably our favorite spot, and with the guitar player...outstanding! the live band and sometimes DJ, before our 830 dinner was also great...nice to be able to have a few dances before going into the dining room for dinner. the only thing that really bothered us is that we had the late night dinner spot at 830pm and it would have been great to go to a show after dinner. we did go to the Sky Lounge on most nights and usually the music was pretty good, especially the first few nights. but after the first week, the music selection in the Sky Lounge started to waiver. there weren't too many people in attendance, especially after 1030pm. so instead, it would have been great to go see a comedian or some type of entertainment. we really missed that as on other cruises there was always entertainment after the late dinner seating. for this reason, we may go with another cruise line for the next 10 yrs, and then when we're a bit older, come back to Celebrity. all the ports were good, for some we made our own travel arrangements, ie Rome and Florence. we thought Celebrity should have offered a shuttle and a 2-day pass for Dubrovnik as 13 euros each seemed to be a bit much to go into the Old Town, especially when you would have to pay that again if you wanted to go into town the next day as well. Read Less
5 Helpful Votes
Sail Date: September 2016
We thoroughly enjoyed our first cruise experience, overall being excellent and we had a fantastic 25th Wedding anniversary. All the staff and crew were great and were always full of smiles and created a wonderful atmosphere and the ship ... Read More
We thoroughly enjoyed our first cruise experience, overall being excellent and we had a fantastic 25th Wedding anniversary. All the staff and crew were great and were always full of smiles and created a wonderful atmosphere and the ship was extremely well maintained and clean (even to my wife's ocd expectations on cleanliness and hygiene). The staff in Blu were exceptional, in particular of those who served us, Rey, Kayna and Victor who were outstanding - it was our 25th wedding anniversary and we were treated like royalty, nothing was ever too much trouble for them, there only wish was to please us. Our stateroom attendant Danisha was extremely attentive and performed well above expectations. As first time cruisers we took a lot of time in preparation, using the internet and the Cruise Critic roll call to gain information on the best type of cruise to suit us based on age range, dining, entertainment and destinations and value for money. In most areas this cruise met those needs, only failing in a few areas: Details of facilities in state room - only one Euro power point. No kettle in room. Very expensive to get clothes ironed after a long journey to ship. Limited channels and information on TV in Room Late night entertainment not based on age/taste of people that were attending - advertised as top 40 but was actually playing loud Latino music. As it was not well attended it would have been better in Quasar rather than the Sky lounge. Overall the dining/bar experience was exceptional but entertainment could be improved upon. It was disappointing that Istanbul was cancelled as point of embarkation but understandable given the safety concerns. The port change from La Spezia to Livorno was a great disappointment as we would have liked to have visited Cinque Terre. For anyone not too interested in port excursions (hard sell by Celebrity- best to book independently as we did) the facilities on port days were restricted - breakfast in Blu finished early rather than later - we would have liked a lie in after a late night. Too many luxury shops and not enough basics - the products offered on sale were poor value for money - what was the point of having an art auction every day? The Spa prices were ridiculously high - my wife booked an appointment, the time was not made clear and was charged $80 for 15 minutes of seriously bad hair styling (damaging her hair - hot hair dryer on dry hair with no products) - we did however receive a full refund after complaining to the manager. Read Less
4 Helpful Votes
Sail Date: September 2016
Hello! We chose this cruise because of the Itinerary, all across the Mediterranean, starting in Istanbul and finishing in Barcelona. However, this changed before departure, given the events in Turkey, Celebrity decided to skip ... Read More
Hello! We chose this cruise because of the Itinerary, all across the Mediterranean, starting in Istanbul and finishing in Barcelona. However, this changed before departure, given the events in Turkey, Celebrity decided to skip Istanbul and we shipped from Piraeus in Athens. The itinerary was still good enough and we kept the plans. No regrets. The overall experience was incredible! Very smooth embarkation process, the ship is beautiful and huge! We were somehow in a budget so we had an inside cabin which was very spacious with lots of room for storing, good shower and restroom. Certainly and accounting on the amount of time you actually spend in the stateroom you do not need more. I would definitely book an inside cabin again to save some good money. Food very good. The main dinner Silhouette is outstanding, you could easily skip the specialty restaurants because of this. Ocean View buffets were always good and fresh. We had the 3 dinner package so: - Tuscan Grill - good dinner but not super special, you can easily skip this with no regrets. - Silk harvest - Pretty dishes and good food. Recommended. - Murano - Great experience! Recommended. The on board entertainment and activities seemed sometimes a little repetitive and I don't want to say dull, but yeah... maybe we being Latin Americans (34 yo Mexican Couple) are more used to other kind of more playful and inclusive fiesta. I would recommend more variety on the music in the pool area and more repertoire of the live music. It was the same music always again and again!! Very odd. In a second thought, maybe the entertainment was not perceived as super good since the demographics of the cruise were +60 yo people and they don't go along very easily. The theatre shows were great, I enjoy every single night of them. The one with the big hat in the scenario is an outstanding-Cirque du Soleil-level act. Great singers! Service was GREAT!!!!.... must of the time. Very smiley and friendly staff. The only place it was not as friendly was at the grill up the pool, where you get hamburgers and hot dogs, staff there was grumpy, but I can see why, it was so hot and standing so much time at the grill doing burgers must be painful!! The Shore excursions we took with Celebrity were good, and very nicely organized. However, I only recommend this for large cities with little time to see all so you will have the tranquility of not being left by the ship if something goes wrong or you're late. Otherwise, there are cheaper and reliable options elsewhere online like Viator. Or go around and explore yourself if the destination is a small town and not difficult to access. We would certainly do it all again with Celebrity and the Equinox! Read Less
3 Helpful Votes
Sail Date: July 2016
I chose the cruise because of a deal that came across my computer, and then kept adding so who knows if it was a deal or not. LOL. Departing from Istanbul added to the mystique of the cruise, and we loved Istanbul, the city was beautiful ... Read More
I chose the cruise because of a deal that came across my computer, and then kept adding so who knows if it was a deal or not. LOL. Departing from Istanbul added to the mystique of the cruise, and we loved Istanbul, the city was beautiful and the people very friendly. Hotel Amira was THE BEST. All our ports were better than the one before, it was truly hard to select a favorite. Mykonos, Malta, Sicily, Amalfi, Rome. The weather was warm but beautiful. The waters like blue crystal. I had studied and planned and booked tours for each port and luckily they were all perfect. The tour guides, and the places we went. We loved Michael's Club, tho we had a drink package, we always found our way to that bar to visit, so there were bars and spots on the ship I never saw, Don't know if that is good or bad? We ate in the Suite Dining Luminare every night but one when we ate at Murano, and I liked the suite dining better. I liked the small feel and getting to know the staff. It was really a perfect vacation. Loved the grass outside area with the glass show and the concert on the green one night. There just was not enough time. Another sea day would have been great. Staff on the ship were top notch and the ship was beautiful. Read Less
4 Helpful Votes
Sail Date: June 2016
Recommended by travel agent. From the go, with embarkation through to disembarkation, things went very smoothly and seemed well organised. This was an excellent romantic cruise that really made us feel like "celebrities" ... Read More
Recommended by travel agent. From the go, with embarkation through to disembarkation, things went very smoothly and seemed well organised. This was an excellent romantic cruise that really made us feel like "celebrities" The food was brilliant and the staff extremely friendly and helpful. We had a great itinerary except for Kusadasi which I did not enjoy at all. The ship itself is very nice, I especially like the real lawn on top. The entertainment, internet and drinks were of a very high standard. The only down side was the expensive shore excursions. With the drinks package we had, wich was a classic package, we didnt seem to be entitled to much more than the standard package, or if there was a beer on our package they would often not have it anyway. Next time I will get the standard package. Slightly more expensive than other cruises but wotth every extra cent. I would recommend this strongly for couples wishing to reignite that spark. Read Less
4 Helpful Votes
Sail Date: June 2016
Excellent ship and destinations and the arrangements all seemed to go smoothly. Our problem was service which was erratic and sometimes plain rude and unhelpful. Many staff were exceptional such as our waitress at dinner-but try getting ... Read More
Excellent ship and destinations and the arrangements all seemed to go smoothly. Our problem was service which was erratic and sometimes plain rude and unhelpful. Many staff were exceptional such as our waitress at dinner-but try getting good service on the customer desk-service with a scowl every time. I get the impression that Celebrity is on a savings drive. Our friends in a normal cabin did not get more than one shampoo etc all week and were told this was standard. They were so annoyed they may never use Celebrity again-save a few pennies, lose two great customers. Mmmmmmmmm. Our Aqua was OK, we rarely got all our extras without asking and the Aqua restaurant had such a horrid, fussy menu we didn't eat there. The Cruise Daily paper was often so wrong that you couldn't trust it. Portions at dinner are tiny and have been reduced since we travelled last year. It's good food but I don't want to leave the dining room hungry, which I did. Some of the corporate fun things have gone such as the dining room towel display-Celebrity seems to be trying to go upmarket whilst reducing the dress codes-mixed messages. On deck, no action was taken against people leaving towels on much sought after beds and going off for hours. Few drinks staff patrolling or cleaning up. There was a lot of good things on this cruise and we did enjoy but I felt that this was an unhappy staff, maybe they are facing changes but something is not right and overall I would say that it didn't inspire loyalty and not great value for money compared so some lines. Read Less
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