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4 Celebrity Infinity Cruise Reviews for Spa Cruises to Alaska

Sailed Celebrity Infinity round trip Seattle - Tracy Arm Fjord - June 15 - 22, 2012. When we boarded (which seemed pretty organized) and finally were on board the ship, we passed a couple of crew members standing next to some Mimosas. ... Read More
Sailed Celebrity Infinity round trip Seattle - Tracy Arm Fjord - June 15 - 22, 2012. When we boarded (which seemed pretty organized) and finally were on board the ship, we passed a couple of crew members standing next to some Mimosas. They never offered any to us. I went up and asked if those were for us and then we were given some. What a send off! That should have been the tip off for me that this trip was not customer oriented. My biggest complaint was that they did not advertise their grand brunch, buffet, or whatever you want to call it. After being on 6 cruises, this is the first time I have ever missed this special event. It was never mentioned in any of the entertainment evenings or in any of the literature that was given to us. We would get special invitations to sales events for whatever they were pushing that day, but nothing about the buffet. As Aqua Class, we ate in the Blu Restaurant instead of the Trellis where the brunch was. Blu was much less hectic. We did eat in the Trellis one day for lunch, and I don't think I would have enjoyed that huge dining room for dinners. The Blu Restaurant which was part of Aqua Class was much more intimate. However, they never told us about the grand buffet. I fell and injured myself on a tour, or I probably would have been asking when it was, but normally you don't have to ask because they are so well advertised. We found out that we had missed it when we went to lunch in the Trellis Restaurant just to see what it was like. The people said that the brunch had been outstanding - lobster, crab legs, ice carvings, chocolate bar. They showed us pictures with carved watermelons. They also said they didn't know about it either, they actually stumbled across it when they went to see what the "brunch" was (since this was the restaurant that they always ate in). They were not Aqua Class so they were eating dinner in the Trellis every night and nobody told them either! Another couple at the table was also Aqua Class and was completely,as she said, "devastated" when they found out that they, too, had missed the brunch. There is a whole column in the paper every day devoted to eating times in all the different restaurants and the only indication of this special event was the word "brunch" 10:00 a.m. - 1:00 p.m. listed under Trellis. Not even highlighted or capitalized! Why would you have two dress-up evenings and then have the brunch/buffet in the middle of the day!!! Since most of the cruises I have been on recently refer to it as a "buffet" I didn't even realize this was the big event, plus it was listed under a restaurant that we weren't eating in because we were Aqua Class. We didn't eat in the Trellis so would have no reason to view their hours. I complained to the Guest Relations Supv and she said that it was printed in the newsletter. I said surely you don't expect everyone to recognize this event simply by the word brunch. She kept saying the same thing and finally I got to talk to the Guest Relations Manager who could have cared less. He said it was basically water under the bridge since it was already passed - too late to do anything. He also said it was printed in the newsletter: brunch. He said the waiters should have told us. I wish I had asked them to prepare me a lobster/crab dinner and send it to my room as I never got to have any on my Alaskan cruise! We did have lobster one night in Blu, but it was fixed in some sauce, so it wasn't that good. They all seem to think the word brunch lets everyone know this is the gala event. At least this is their pathetic excuse. It wasn't even highlighted. I was starting to get bored with his cruise and this event would really have helped liven things up. Especially since it's always the highlight of any cruise. I asked some people in the elevator if they had attended the brunch, and they also said they didn't know about it. I REALLY BELIEVE THAT CELEBRITY INFINITY INTENTIONALLY DOES NOT ADVERTISE THIS EVENT. I DON'T KNOW IF IT IS FOR COST REASONS OR OVERCROWDING. Someone suggested that maybe they don't have enough room for everyone. I repeated that to the Guest Relations Manager, but he said that was not the case. I have never seen a ship that was so disinterested in the satisfaction of their cruisers. IT JUST FLOORS ME THAT THEY DIDN'T CARE THAT WE MISSED THAT BRUNCH...IT'S REALLY HARD TO BELIEVE. I was so dissatisfied with the response from Guest Relations, that I contacted the Cruise Director. He was nicer (said it was printed in the newsletter - brunch), but said it wasn't his area, he would have the Food Manager call me. The Food Manager never called me. Needless to say, this is the worst customer service I have ever seen. As Aqua Class we got to use the Persian Gardens. These were amazing - steam and dry saunas, some herbal. This was a nice perk in Aqua Class but doesn't make up for no notification about the brunch. The food on Infinity was good - not excellent. We ate at Blu (nice atmosphere), the Oceanview Cafe - buffet style, Aqua Spa Cafe (health conscious, very limited choices) and Cafe al Bacio Gelateria. Our Room was Aqua Class 9093 veranda. There is an overhang from the floor above which I didn't know about until the last minute. As someone said, it is a curse or a benefit depending upon how you look at it. It did take effort to keep the overhang and side rails out of pictures. However, in poor weather it did keep our chairs from getting wet. We thought our bathroom had a distinct smell of urine. We asked to have it cleaned again, but it didn't change much. We just tried to ignore it. I don't know if it's just the smell of the bathrooms or if there was a problem. I really didn't feel comfortable asking any other cruisers if their bathrooms smelled of urine. The couple who also missed the brunch, said their shower was actually flooding badly on the Deck above us - don't know if that was 10 or 11. They were Aqua Class. All of the tours we selected were top notch. I was injured on one tour at the Suspension Bridge in the Yukon. The floorboards were uneven in the restaurant causing me to trip into the steel counter-top and smash my rib cage. I went to the clinic on the boat when we returned 3 or 4 hours later and had an x-ray. They didn't charge me because it was on a sponsored tour. The doctor said it didn't look like a fracture but I should see my doctor when I get back if it still hurts. She said their X-ray machine was good, but not great. I wanted a copy of the medical report for my traveller's insurance, but they said I would have to pay $25. I didn't think that was right and ended up not getting one. I put a call in to the nurse on the last day because I thought I better spend the $25 for it, but again no one called me back. The naturalist on the ship was outstanding - Brent Nixon. He was very animated and even acted out some of his presentations. Some people thought this was too much, but we found him extremely interesting. The comedian also was exceptional and I'm sorry I can't remember his name. The musical numbers were very good, but with about three shows like that produced by the same people it became a little boring. I started to feel bored on this cruise, and that's another reason the brunch would have livened things up. We did go to some Karaoke in one lounge and dancing in the Constellation. I had expected so much from Celebrity and was sorely disappointed. Customer service was lacking. I don't fell like they cared about their cruisers. Our last cruise was a Viking River Cruise in Europe and from the food, to the staff there is no comparison. We still gave everyone their full tips because we didn't want to penalize them, but the service just wasn't up to par. So now I'm back at home with extremely sore ribs, getting ready to go to my doctor, and wishing I could be more excited about the trip I was just on considering how much money we spent. Our vacations have always been outstanding - I guess every one can't be that way. Somewhere along the line you have a not-so-good one, and for me it was Celebrity Infinity. Read Less
Sail Date June 2012
My husband and I are loyal RCCL cruisers and in our early 50's. This was our 30th Wedding Anniversay and our friend who is a travel agent recommended we try Celebrity. So off we went to Alaska on the Celebrity Infinity. What a great ... Read More
My husband and I are loyal RCCL cruisers and in our early 50's. This was our 30th Wedding Anniversay and our friend who is a travel agent recommended we try Celebrity. So off we went to Alaska on the Celebrity Infinity. What a great decision we made. We sailed at the end of June out of Seattle and booked an Aqua Class cabin. We arrived in Seattle the Wednesday evening before the cruise. We stayed at the Mayflower Park Hotel in downtown Seattle. It was a lovely hotel and right in the center of things. We were able to do a Savor Seattle tour the next day which I highly recommend. Saw all the tourist stuff. Seattle is a great city. We arrived at the pier around 11am by cab and were able to check in right away. The line for Aqua Class passengers moved very quickly and efficiently. We were onboard in under half an hour. Mimosa in tow we went up to Bistro on Five for lunch. I want to thank my fellow cruisecritic members for this tip on the first day. The food was great and the service excellent. We had lunch there several times during the trip. Our cabin was ready before 1pm and our luggage came quickly after that. We met Norma our Aqua Class cabin steward who was wonderful. Anything you needed she was there. Let me tell you these people work hard and always have a smile on their faces. Every staff member we saw from the people wiping down the staircases to the Captain always had a hello with a smile on their face. The cabin was very nice and had lovely amenities such as a shower with a waterfall shower head and spa jets. Let me tell you I loved this shower. I could actually move in it. The cabin was very clean and the bed was extremely comfortable. We had Aqua Class dining in Blu which was a five star dining experience every night. We did not have dinner in the speciality restaurants during the week. Service during all of our meals was exceptional. A shout out to Donovan, Billy, Enrique, Gabrial, Svetlana and many others. We were able to dine around 6:30pm every evening which worked well for us. The first night we had a window seat and were seated next to a lovely couple celebrating their 55th Wedding Anniversary. Great conversation. The next night they asked to sit next to us and we ended up eating together every night after that. Great company, great food, and even greater wine. The breakfasts in Blu were alway excellent. The muesli made to order was delicious. The smoothies were varied and delicious. The entertainment on this ship was phenomenal in my opinion. Having sailed on the larger RCCL ships with larger productions the Celebrity Infinity entertainment was superb. These people put their heart and soul into every show. The entertainment throughout the other areas of the ship were also great. They had a comedian who was very funny. The illusionist, Jason Bishop was phenomenal. If you have a chance to see him please do. They also had arielists who were artists in the true sense of the word. The cruise director, Ian did a fabulous job the entire week. The speaker, Brent Nixon was not to be missed. His passion for Alaska is unparrelled. Everyone should hear him speak. The ports of call for this cruise were Ketchikan, Skagway, Juneau, and Victoria, B.C. In Ketchikan we did a seaplane tour through the Misty Fjords with Seawind Aviation which I booked directly with the company. The scenery was spectacular. We flew through the fjord and landed on a lake and were able to get out of the plane to view the majestic landscape. After this we walked through the town down to Creek Street. There are a lot of great shops down there. Bought some Alaskan art. In Skagway we booked a White Pass summit tour with Discover Skagway tours. This was amazing. In Juneau we took the blue bus to the Mendenhall Glacier and walked to Nugget Falls to see the glacier and the waterfall. Let me tell you this gives you an appreciation for mother nature. In Victoria, B.C. we did a classic car tour of the city in a 1965 Pontiac Parisienne. I felt like a movie star. Disembarkation was a breeze. It was so organized. We had an early flight so we were in one of the first groupings to get off the shop. We were off the ship in half an hour and on our way to SeaTac for the flight home. I know that everyone has a different cruise experience but I hope that everyone can see Alaska once in their lifetime. It is an amazing place and the people who live there are very passionate and friendly. Would I sail Celebrity again? In a heartbeat. Read Less
Sail Date June 2012
I really wanted to write a rave review, but can't even come close. I will be honest about my personal bias in some matters for which Celebrity has little or no responsibility, so that readers can sort out what's relevant to them. ... Read More
I really wanted to write a rave review, but can't even come close. I will be honest about my personal bias in some matters for which Celebrity has little or no responsibility, so that readers can sort out what's relevant to them. We arrived the day before departure, and stayed at the Inn at the Market in Seattle. Lovely inn with helpful staff, across the street from the Pike Place Market, and within easy walking distance of several restaurants and shops. Took a cab to the pier at about 1PM, where the Very Long Check In began. Got in the first line to have our bags scanned and dropped off (15 minutes), got in the next line to go up the escalator (about 30 minutes), got in another line to go through security (10 minutes), and were sorted into yet another line to be checked into our cabin. Fortunately for us, the concierge class had a very short line and we had to wait just a few minutes to see an agent for our cabin. The non-concierge passengers were herded into a zig-zagging queue that had to be several-hundred-persons long, and reminded me of Ellis Island. Even the Captains Club line had several dozen people I felt profoundly lucky. Once checked in, we ordered into another line to get our picture taken, which we quickly dodged, to get into another line to the gangway to get on the ship. The ship had a nice layout, with several unique places to enjoy a drink, hot beverage, ice cream, or just a book or a nap. It seemed well-maintained and clean. We rarely saw the officers, but didn't look for them, either. Our cabin was on the 11th floor, aft, and overlooked the bar and restaurant on the 10th deck. The balcony was not as quiet as I would have preferred, but it wasn't noisy. Smoke odor was not a problem. The problem for me was 195 SF, the room was too small. The closet and bathroom doors could not be open at the same time. Space between the foot of the bed and the mirror was about 18 inches. My DH and I couldn't dress by the closet at the same time, and since that's where the bathroom is, this required a strategic plan if one needed to shower and dress for dinner. I am fussy about hotel rooms on vacation. I originally wanted a Celebrity Suite, but when the Aqua Class staterooms were priced less than a regular balcony cabin, it seemed like a great deal. We saved money, but at the expense of enjoying our cabin. The room was attractively decorated and well appointed. Our cabin steward truly understood customer service, and intuited our preferences with incredible speed. The best cabin steward we had ever had. FTR, we left him a nice extra tip. The other problem with the cabin was our neighbors, who were traveling with friends and considered every cruise a booze cruise. The more drunk they got the louder they got, and they were loud to begin with. At one point, somebody was yodeling. I wish I was making this up, and I know it's not the cruise line's fault. By the time the cruise had come to an end, I wanted to toss live crabs on their balcony. Dining became an ordeal that I didn't look forward to. We were assigned to Blu, and appeared as scheduled the first night. We waited about 15 minutes to be seated when about half of the space was empty. Once seated, water was promptly poured, and we waited for a waiter. Our food came out in good time, but I had to ask for wine and my husband for iced tea after our food was served. This required the sommelier. My wine came, and my husband ate his meal without his tea. I asked for a wine refill, which the waiter brought, and nobody asked my husband if he would like another beverage. Our waiter was looking around the dining room while serving us, to see what was going on, I suppose. This entire scene repeated itself the next night, and at the main dining room days later. The buffet was, well, a buffet. Nothing to write home about. Plenty of food, not a lot of flavor. Again, beverages created bafflement; a coke or an iced tea apparently had to be delivered by tugboat from a cache on a nearby island. Dinner needed a Benny Hill soundtrack to make it complete. The SS United States was the exception to our dinnertime debacles. It was the fine dining experience in food and service that we expected (and paid extra for) from beginning to end. We loved it. My DH doesn't drink at all, but I do. I purchased the premium non-alcoholic beverage package for him, and the premium alcohol package for me. He didn't mind accompanying me to check out a couple of the lounges. We went to the Constellation lounge in the front of the ship, which is a good place to nap in the daytime. He accompanied me for an after-dinner drink at Michael's Club. We both enjoyed the bartenders' acrobatics at the Martini Bar. I enjoyed the Sunset Martini, and wish we would have gone to the Martini Bar earlier in the trip. We both enjoyed the Naturalist, Brent Nixon, and his discussions about Alaskan wildlife and sea life were packed for good reason. He had plentiful information presented in a funny and memorable style. After the first lecture we attended, we would plan around his talks! DH and I looked forward to the spa. We have had outstanding spa experiences on another cruise line, had heard good things about the Infinity, and were hoping for a similar experience. This was not going to happen. The spa was understaffed and ill-equipped. The Infinity has a nice Persian garden facility with multiple steam rooms and showers located behind the desk, but you need to figure it out for yourself. Tours were not offered. No spa shoes. Water not available for spa patrons. Robes checked in and out at the front desk with the locker key. The desk staff was not friendly, and insisted on booking the least desirable appointment times first. There was a locker room attendant, but she read her magazine and did not offer help. The locker room offered the same shampoo, conditioner, and lotion that was in the stateroom, but that was it. I asked for a hairdryer at the front desk, and the attendant told me that they don't have them "because electricity and water don't mix." Better not tell her about the electric Azipod propulsion units submerged as we speak. The cherry on top of this cruise of disappointment was the offensive treatment that we received at Guest Relations. I do not use "offensive" lightly. I recognize mistakes, I expect inexperience and a certain amount of incompetence. All of this is manageable and forgivable if addressed. You allow your employees to deliberately offend me and you've lost me as a customer for life. The first sea day, I checked our account on the television service, and found that drinks were incorrectly charged to us. I went to Guest Relations, explained the mistake, and was told that it would be taken care of. A few days later, I looked, and the charges were still there. I went back down to Guest Relations and was again told that the charges would be removed. After receiving our invoice the night before departure, we reviewed the charges, and the incorrect drink charges will still there. Now, I was irritated. I waited in yet another Celebrity line at Guest Relations (last night on the cruise). When I got to the desk, I asked to see a manager. The desk agent asked if she could help me, and for the third time, I explained the problem. She said she would take care of it. I said that I was not leaving until I had received a credit or spoken to a manager. I asked for her manager's name. She refused to give it to me. The Guest Relations agent then accused me of lying, buying drinks for friends and trying to get out of the bill, and argued and argued with me. In front of employees and customers. I was beyond livid at this point, but was so insulted, that I was not going to leave until justice was served. I don't even like writing about this; it makes me upset. Lesson learned. I don't ever want to be a "Celebrity" again. When people ask about our cruise, I tell them about Alaska. Alaska was beautiful, Alaskans were friendly, there was so much to see and do! It was a great experience, and I want to go back. But I don't tell them about the cruise. I don't care to remember it. Read Less
Sail Date May 2012
My first cruise was on Carnival to Mexico 10 years ago. We switched to Celebrity because we heard it had more upscale food and better attitude of the staff. When I boarded I noticed immediately a difference in the staff on Celebrity ... Read More
My first cruise was on Carnival to Mexico 10 years ago. We switched to Celebrity because we heard it had more upscale food and better attitude of the staff. When I boarded I noticed immediately a difference in the staff on Celebrity compared to Carnival. Everyone always said hello to you and if you looked lost they would stop to give you directions. I constantly felt catered tomeaning almost all crew members would always ask if I wanted a drink, how was my cruise, anything they can do to make it better before the cruise ends. I mean these people were always smiling and aiming to please. I was impressed it was much better than Carnival's staff.The median age was 40 years old or older going to Alaska. Unlike Carnival to Mexico it was a older crowd. Also, there were tons of Asian people on the boat atleast 30%.  I was disappointed that their really wasn't any pop or rock music played in the evenings. It was very seldom and you had to stay up till midnight to hear it in the lounges. Mostly, it was either latin music, 50's to the 70's-but nothing you hear on the radio station.The music and bands were very good-it was nice to hear different music. But would have been better if I go to hear Nickleback or some band on the top 40 pop stations.I was disappointed that Celebrity did not make those cute little animal creatures out of the towels like Carnival does. Also, Carnival would have you do the cha cha line in the dinner room and they seemed more fun. Are waiter were very good but it was not a party atmosphere like Carnival is-it really catered to sophistication and the older clientel. If your in your 20-30's you want to go on Carnival for your generation of music and games.Overall, I did enjoy my cruise-one big reason is because of the Therlassopool (salt water pool) which is very therapeautic and the Persian Spa which is a combination of four different sauna rooms (1 is aromatherapysmells like mint steam, the other is a mild hot sauna, one is a really hot steam room and the other is a very hot dry sauna. They also have warm benches you sit on and they keep all the rooms dimmly lit so you are relaxed. The positive side was that the cruise only allows 50 people on board to access the persian Spa during the entire cruise. It costs $100 per person to use the saunas for 1 week. When we went there would be only one other couple in the sauna. It was nice that they limited the sales to the Persian Spa to only 50 people or it would have been miserable and crowded.I felt ripped off by the Spa when it came time for a massage. One lady said that the cost of a massage for that day was $39 so I said I would be back tomorrow to sign up. When I signed up I found out it cost $75 for a 25 minute back massage. That was so ridiculously high. When they added the gratiuty it came up to $84. I told them I wasn't going to have it done. They said my appointment was less than 30 minutes away and they couldn't cancel and give me a full refund only half my money back. So I went and had it done. If I would have waited till the last day I could have gotten a 60 minute full body massage for $99. Which would have still been high but a better deal. The massage was good but I have to warn you. They tell you to drink 2 liters or more of water when your done with your massage or you might get sick. I thought that was a load of crap. So I ignored the suggestion. The last day of the cruise I was so ill. I was running a 104 fever and this continued for a week after the cruise. I was never so sick. My doctors at first thought it was the flu but tests confirmed it wasn't...They later said it could be sinusitis...but I didn't have a runny nose. They gave me antibiotics anyways...and I felt it didn't make a dent. I was sick for 2 weeks after the cruise. I trully believe she released a lot of toxins into my body with the deep tissue massage I got. Being a Physical Therapist I have to kick myself for going against what I learned in school about massage doing that to some people. I just thought I had a better immune system...Found out I didn't.I absolutely hated the fitness instructors on board. They had quite a few detox seminars that I went to. Hoping to find out some new information. Actually, they would give you only a little information then reel you in with a sales pitch. If you signed up for a body fat analysis for $30 they would give you a nutrition plan that would help you lose weight. I bought it and was hooked up to this analysis machine that measures water wieght in your body and body fat. After the analysis the fitness instructor laid it on really thick. She stated that I was in poor health and recommended to me and my friend that we purchased $900 of Elemis Detox pills-which she stated was the best detox system in the world. I declined and she made me feel like crap because I had wasted her time and trully didn't want to be healthy.  When I got home I looked up Elemis and found you could get the same amount of pills on Ebay for $150.  Also, I found the fitness instructors to be too faced. They told everyone at the seminar to read Kevin Trudeau's book called Natural Cures they don't want you to know about. Of course, they didn't know that I had already read it and Kevin Trudeau says that anyone that believes in pedaling pills or detox pills at you is a quack. So it seemed hypocritical that they would be pushing Elemis at me. In fact all the facial products and massage products were Elemis. And of course after my massage they tried to get me to buy a $40 bottle of massage cream. It was annoying.  If your looking for health information on this cruise....skip the seminars...they are just attempts to get you to buy stuff.The Aqua spa did have healthy meals but it was like two choices and always-salmon or pasta with a little olive oil on it. You did have to fight for a chair to lay on by the indoor pool but not the outdoor pool.The food was excellent but if you like chocolate-you won't find it on this cruise line. They made a lot of cakes that looked like chocolate but they didn't taste like it-can't describe it. Also after 8:00 there was no places open for food. If you were looking for 24 hour food...your wrong. You can only get room service after 8:00. Even the bars and dance places had no food. not even pretzels for your drinks. Read Less
Sail Date June 2009
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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