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13 Celebrity Infinity Cruise Reviews for Senior Cruises to Panama Canal & Central America

Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in ... Read More
Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in our cabin. Ships Condition: The Infinity is an old vessel. The exterior is so deteriorated that Royal Caribbean should be ashamed to continue marketing the ship. There is evidence of rust and paint over rust on the exterior decks and balconies. The wooden hand rails in some areas have rotted and have been hastily patched. I am concerned about the workings of life boat davits, anchor windless, and other machinery. Having said this, the interior of the ship has been well maintained. Bright work is polished; carpeting is clean, and most public areas are in good shape. The Infinity is scheduled for a major overhaul in 2020. It can’t come soon enough! Cabin: We were in a balcony cabin on the 7th deck. Although smaller than we have had on other cruise ships, there was adequate space for storage. The room was convenient to both the aft and midship elevators. There was no appreciable noise and the cabin was well maintained. The bathroom was larger than most cruise ships, especially there shower. Our stateroom attendant, Anthony, was excellent and kept our room neat and tidy. Well done! Entertainment: The ship’s entertainment steadily improved during the cruise. Both the production shows and the guest entertainers toward the second half of the cruise were very enjoyable. We were always able to find seats in the theater. The sight lines were excellent in the venue. Internet: The shipboard Internet was painfully slow. When one is buying minutes instead of days, the frustration level increases exponentially. Discussed this with the Internet Officer. He offered no explanation. I heard many complaints from other guests as well. It might be better to offer internet packages by day rather than by minutes similar to Royal Caribbean ships. With slow internet a guest can burn minutes waiting for slow downloads. Tendering: In Cabo San Lucas we were required to tender to the port. What began as an orderly process, became an unmitigated disaster. Guests with excursions were to be the first in the boats. Elite and Elite Plus guests were supposed to have a dedicated boat. As we arrived at the departure point on the 1st deck, there was nothing but mass confusion. All guests we’re herded together without rhyme or reason. The last tender was supposed to leave the port at 3:30 PM. By 4 o’clock there were still four tender boats lined up to off-load passengers. Celebrity has to managed their tender operation more efficient. Fitness Center: The fitness center has adequate cardiovascular equipment as well as a number of weight machines. Since I go early in the day, there has never been a time where all machines are being used. There is a time limit of 20 minutes on the machines when guests are waiting. No one enforces the time limits however. Dress Code: The ship has a dress code (no shorts in the dining room for evening meals, no bathrobes in the buffet, no shorts in certain cocktail lounges in the evening, etc). However, the code in not consistently enforced. I saw a man turned away for wearing a robe in the buffet while another was allowed to eat in a robe on a different day. In the main dining room a woman wearing short shorts was permitted to eat during the evening hours. Rules are no issue as long as they are consistently enforced . Food: I have eaten in the Oceanside Cafe, the main dining room, and the Tuscan Grill. The food in all three restaurants has been wonderful; well above typical cruise ship fare. My only suggestion is a menu expansion in the main dining room as there are too few choices. The hamburger grill near the pool is very good as well. The pizza is tasty with a thin crust that also exceeds the norm. Service: Our cabin steward, Anthony, was the best we have ever had on a cruise ship. Our cabin was tidied up twice a day with fresh towels, soaps, etc. A wonderful unassuming man who was a pleasure to be around. While service in the Oceanside Cafe has been reduced, guests do not seem too bothered by it. Service in the main dining room was very good during all the meals we had there. Our primary waiter, Benjamin, was very efficient and attentive. Enrichment: Were it not for Bill Fall, the Celebrity enrichment program was pathetic. Mr. Fall salved the day with several excellent presentations on the Panama Canal as well as some of the ports we were scheduled to visit. His commentary during the Panama Canal transit was informative and well documented. He is one of the best I have ever heard. Cruise Director: The cruise director, Luigi, was substandard in my opinion. His presentations were annoying at times. His “I can’t hear you” every night after the entertainment was sophomoric at best. I have cruised for years and Luigi was one of the worst. Again, just a personal opinion, but I have over 30 cruise directors to compare. Debarkation: We experienced a very efficient debarkation in Fort Lauderdale. We carried our luggage off the ship. From the time we left the ship until we reached the taxi stains took around 15 minutes. Cab to the airport was quick and cost $20. Read Less
Sail Date October 2018
We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was ... Read More
We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was neat and clean. We had a problem with a lumpy bed but our steward placed a foam cover and it worked perfect. The ship was older but the charm was still present and the staff was most helpful. The dinning room was well presented and the waiters where very attentive. The food was on par with cruise ships but taste and selection was above the normal. I would only recommend one special dinning and that is the Qsine.It is a experience you will remember the rest of your days. Special thanks goes out to our Steward Courtney did a great job. Our waiters Nana and his helper Panji. We would like to give a special thank you to our Concierge Joao, his help and special added attractions where very helpful. Read Less
Sail Date September 2018
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet ... Read More
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet service and assistance, guest services, excursion desk, etc. Evident that cabin attendants and restaurant waiters DID NOT have assistants to help them. Also no drink pool service staff. We felt that all the personnel were overworked, tired and could not possibly do the work of 2-3 people. General Cafe skimped on better food options and higher end fruits, vegetables and main courses. Quality and gourmet choices suffered Makes $$$ cruising less attractive by cutting personnel services!!!! Fredy, our cabin attendant was very attentive and very hard worker - eager to please, and at BLU, we really appreciated all the hard work and efforts by Tanya and Sarah, Billy, Anastasia, Armando, and at the Captain's Club events, and cocktail hour, we especially were impressed with senior staff manager, Errol, from Jamaica, although the appetizers for each event were sub-par and repetitive and everyone agreed that it tasted like leftover foods put together on a mini-skewer. Barbara, from Hungary was extremely courteous, knowledgeable and helpful in the Future Travel Destinations. The shops were a disappointment - need more boutique options that are well priced, unique and fun. Internet: like 3rd world country intermittent bad service. Staff help was spotty at best. We paid $$$$$$ for poor service throughout ourv15 day cruise. TV was exceptionally poor. No way of telling when free movies, ship lectures or programs were being shown. No TV guide functions. Need to be updated as well. Read Less
Sail Date May 2017
Trip through the Panama Canal to cross off bucket list item. Embarkation ran a little long but we had received an email from Celebrity warning of this due to just coming from South America so it was not unexpected. Upon boarding they were ... Read More
Trip through the Panama Canal to cross off bucket list item. Embarkation ran a little long but we had received an email from Celebrity warning of this due to just coming from South America so it was not unexpected. Upon boarding they were handing out free glasses of champagne to help smooth over the long boarding process and the fact that the rooms weren't quite ready yet. The instructions for the in room safe, cabin 2047, says to use a 6 digit code but it wouldn't accept a 6 digit code only a 4 digit. My mom's cabin next door took a 6 digit code. According to the stateroom attendant some safes take 4 digit and others 6. It would be nice if they were consistent. Our stateroom bathroom had a couple of cracked tiles and the mirror has a couple of places on the edge where the mirrored coating was coming off but overall the room was good. The real issue was the ice/water machines in the Oceanview cafeteria seemed to have issues. Some would have ice and no water while others would have water and no ice. Even first thing in the morning at breakfast. Not a terrible thing just a little annoying. There was a lot of fish served in the MDR and the dessert choices were a little lacking, usually 2 new items in addition to the normal every night choices such as apple pie, ice cream etc. The service from both cabin attendant and wait staff in the MDR were excellent. The entertainment in the evening was very good. There was one or two nights that the entertainment wasn't my cup of tea but it still was very good. There was a wide variety of activities going on almost constantly throughout the day if you were interested. We had 6 stops along the way, Columbia, Panama, Costa Rica, Guatemala, PV Mexico and Cabo San Lucas Mexico. I only wish our time at both Mexico stops was longer. Read Less
Sail Date April 2017
Our cruise was Miami to San Diego though the Panama Canal. Embarkation in Miami was delayed because of illness on board and extra sanitation and meant that everyone had to get in a series of long lines waiting to board. The ... Read More
Our cruise was Miami to San Diego though the Panama Canal. Embarkation in Miami was delayed because of illness on board and extra sanitation and meant that everyone had to get in a series of long lines waiting to board. The highlight was going through the canal and we had good weather and several ships going the opposite direction to watch and learn from. The onboard lectures were a big help. The Infinity is in good repair, but looking a little old fashioned and tired We were in Aqua and ate in Blu for dinner and service and. food were excellent. The buffet was a different story. It is totally disorganized and people are milling around trying to find things and then good luck finding a table. Everyone was friendly, smiling and helpful. Room on 9th floor was good. We liked the overhang as it kept the room shaded. The shows were good and most seemed OK for the audience. Read Less
Sail Date April 2017
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was ... Read More
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! We participated in many shipboard activities and this added to our fun experience. We were fortunate to have almost perfect weather, with rain at night and sun during the day. The entertainment was terrific, we went to a show every night, and enjoyed them all. The ports we visited were all interesting....and we went on excursions at each port and enjoyed them all. We met lovely people on board, were seated at a great table and enjoyed our dining experience. I would highly recommend this itinerary to others & have already done so. Wonderful memories were made on this cruise. Read Less
Sail Date December 2016
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We ... Read More
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We might not have liked all of the choices in the Main Dining Room, but what we did choose to have was excellent. We also dined in the Tuscan Grille and QSine. Both were worth every penny. Entertainment was, for the most part, quite good. We thought the running commentary during the Panama Canal passage was fabulous, and getting a certificate for crossing was neat. The shore excursions were well run and interesting. The room was the usual Celebrity room, kept clean and tidy by our cabin staff. One ‘perk’ of Concierge Class that was really welcomed was waiting in the Main Dining Room on debarkation day instead of the mob scene in other parts of the ship. We all sat and had coffee, tea, pastries, etc available. I would pay for CC just for that. We used the Celebrity transfer to the airport for the second time and would never do anything else. After Customs, we were waived over to a waiting bus, our luggage went underneath, and off we went to our departure point at the airport. A relatively small price to pay for not having to hail a cab, etc. Now to the not so good. This was our first time in Concierge Class. We were not informed of the CC lunch in the Main Dining Room. We heard about it two days later from a friend who remarked that she did not see us there. We never saw the afternoon hors d’oeuvers although we always had fruit available and the evening chocolates on our pillows were a nice touch again. We saw a person smoking on his suite balcony one afternoon. Celebrity sent an officer up to confirm it. Two days later he was smoking on his balcony again. Customer Relations did not seem to have any knowledge of the earlier incident. Please enforce this (see Princess fire, 2006). The required Emergency Drill was, for us, held in a lounge on deck 4 that had very little seating. We are 74 and 76 and there were many older and less fit than ourselves who had no seats available. We were encouraged to “sit on the dance floor”. WHAT? We know that this is required, but to stand for well over ½ hour for us and many others is just not very comfortable anymore. The buffet had a couple of strange positions for food. Gravy was at the carving station; mashed potatoes were never there but always somewhere else, anywhere from 50 feet to the other side of the ship. ??? Some egg prep stations and toast stations were quite a distance apart, so either your eggs got cold waiting for toast or your toast got cold while waiting for eggs. Some group had rented out Blu for sea days, so the normal bridge routine ended up being a sometimes effort in the Buffet, aft with a lot of noise around us and the usual 6-8 tables down to 2-3. We heard rumors about Norovirus, but I don’t know how. Crew was cleaning everything all the time and you could not go anywhere without having a crew member ‘giving you a squirt’. The railings were often damp from whatever they were using for disinfectant. I know, this sounds like we were complaining the entire time. We were not; we thoroughly enjoyed the cruise. We are simply pointing out things that we think could be a bit better or, perhaps, more sensible. Read Less
Sail Date April 2016
Celebrity specified evening dress for the formal nights so I brought my tux along, my wife one of her cocktail dresses. We were quite disappointed when we observed one guest dining in his bib overalls and t-shirt and there was NO ... Read More
Celebrity specified evening dress for the formal nights so I brought my tux along, my wife one of her cocktail dresses. We were quite disappointed when we observed one guest dining in his bib overalls and t-shirt and there was NO enforcement by the maitre'd or ship staff. OK, so the overalls looked new, but certainly NOT formal attire unless that's what he wears at hog slopping conventions. All other aspects of our cruise were excellent; great entertainment, educational programs = WOW, especially Brent Nixon and Fred Saxon, clean cabin, clean ship, excellent food, courteous staff, fine shore excursions and the price fit the nature of the cruise. We will cruise Celebrity again when the opportunity presents itself. Even though I rate this cruise excellent in all categories except dining, overall gets only four dots because the formal evening dress code was not enforced [why?]. Read Less
Sail Date November 2014
It started with the plane ride. We had a 6AM flight (booked thru Celebrity) which which got us into Miami at about 8:30 AM. There we waited for 3 hours in the baggage claim area of the terminal for the Celebrity transfer. There were ... Read More
It started with the plane ride. We had a 6AM flight (booked thru Celebrity) which which got us into Miami at about 8:30 AM. There we waited for 3 hours in the baggage claim area of the terminal for the Celebrity transfer. There were between 8-10 seats in the baggage area. Picture some 60 senior citizen types perched on the edges of the baggage carousels. I felt sorry for the people who arrived at 6 AM on the red-eye from LAX and had to wait 5 hours for the transfer. This could have been managed better. At 11:30 AM we were taken by bus to port in Ft. Lauderdale where the Infinity was docked. I have always thought that Celebrity's check-in was top notch. Not so this time. At the port terminal, with the line winding outside for two city blocks, the check in took two hours. Then another 30 min wait for the ship to open. Once on board, another 3 hr wait to get into rooms - this because of extra cleaning due to a stomach virus. Now nobody wants to get sick, but a rolling room cleaning, in which each floor is opened up as cleaned, would have alleviated the overcrowding in the public areas. But then we were off! The itinerary is a good one. The pity is that Peru and Chilean immigration authorities are not helping tourism. Before landing in Manta, Peru, we were informed that the Peruvian authorities would want a face to face inspection of the passports. We arrived the evening before our scheduled time. The face to face inspection of the passports never occurred. When we arrived in Arica, Chile, we were told that another face to face inspection would occur and that we would not be cleared until 3 p.m. As it turned out, we were cleared around noon but the longer excursions had to be canceled. The Arica Tourist Board, however, was first rate-- and provided dockside entertainment for an hour before we left. In La Serena, Chile, which was a port where we were tendered ashore, was in my mind a disaster. It took us over an hour and a half to get ashore. Our Celebrity shore excursion, delayed by an hour, raced along but managed to finish on time for the return tender. It need not have hurried, because we had to stand in line for 2 hours to get the tender back. As far as the cuisine was concerned, it was up the standards of previous Celebrity sailings except in the area of refreshers and desserts. The sorbets that were served were about half melted and the Baked Alaska was also partially melted. However, the evening entertainment was superb. The Celebrity production shows were the best I've seen on any ship so far. The singers and dancers were particularly good and the production shows were very well choreographed. Both the wait staff and the cabin attendants were also exceptional - very professional and courteous. They could teach a course on customer service . OK and the pool in the covered spa area --wow! It is toasty warm. Loved it. We have scheduled two more Celebrity cruises this year. Hopefully this trip was just an aberration.   Read Less
Sail Date December 2012
We are retired seniors from western Pennsylvania. We learned of this cruise from a friend who booked through AAA. We were able to get it at a discount, but without their perks. In addition, we were able to get very good airline prices ... Read More
We are retired seniors from western Pennsylvania. We learned of this cruise from a friend who booked through AAA. We were able to get it at a discount, but without their perks. In addition, we were able to get very good airline prices traveling on the days of embarkation and debarkation. If you are a conservative like myself, take note. Celebrity does not permit the carry of pocketknives of any length on their ships (it got on-board in my carry-on luggage). Mine was confiscated at the security point on return from an excursion; and returned while disembarking. We arrived in Fort Lauderdale just after 12:00 pm, and used a local shuttle to get to the port, arriving at the port about 1:15 pm. Porters took our bags quickly and we were able to begin processing immediately. There were the usual lines, but no undue waits; shortly we were given seats to await boarding. We were able to board at approximately 3:00 pm; once on-board we were told we could access our staterooms. The stateroom was clean, and in good condition; not perfect, but more than just satisfactory. I cannot praise our stateroom stewards enough. The room was attended to religiously. Sometimes, their efforts seemed to be magical; you'd leave the, return within 15 or 20 minutes and they had already tidied up, made the bed, cleaned the bathroom, and moved on. The ship itself was in nice condition. There were some issues noted, but the crew were doing maintenance on a daily basis. Some of the minor issues I noted early during our cruise were corrected by the time we disembarked. I did not note any evidence of gross negligence on the ship. Please note, if you decide on a room on deck 2, starboard. The hallway on this side of the ship is very uneven. From high spot to low spot there must be around 10 inches total height difference. There are a couple low spots up to 3 to 4 inches, and a few rolling high spots almost high enough for steps. These are not marked, although we noted one low spot had a stain which appeared to be a coffee stain shortly after the beginning of our trip. We ate most evening meals in the Trellis dining room. I found my meals to be very good and tasty. Some might have had larger portions of the side dishes, but were adequate. There seems to be some issue with "presentation"; apparently now it is "in" to present all the food on the plate piled into one large pile in the center of the plate. Most meals came this way. We normally do not eat breakfast or lunch in the dining room; the only exception on this trip was the brunch served on our second Saturday. The Oceanview buffet is on deck 10. I found breakfast selections very good. They usually had two American breakfast lines and two English breakfast lines. In addition, they made omelets to-order, and had a separate line for pancakes, waffles, and blintz's. There were numerous drink stations around the buffet area, with regular & decaffeinated; and also punches, orange juice, and water. Lunch selections were varied daily. The food tasted good, but was mostly a little bland. The evening selections I found downright repetitious. Even more so than the lunch selections, the evening selections were very bland. Stick with the Trellis for dinner, even if you eat off the Americanized side of the menu daily. The only good things about the Oceanview for dinner was the pasta bar; pizza bar; and fresh, made-to-order bar in the back. One issue concerning the Oceanview buffet. Celebrity insisted on serving all entree`s. This, along with insufficiently assigned servers created slow line movement. I don't remember having this on any other cruise line. As with all cruise lines, the Infinity had a daily activities sheet. We found this to be quite full, and varied. We found plenty to keep us busy on our days-at-sea. The Cruise Directors staff were very good. They were articulate and personable; we quickly became comfortable with all of them. The service on-board was very good, except in the Oceanview buffet. We were told that there were a lot of "new" crew members brought on-board for our cruise. Apparently they were new hires, and all sent to the Oceanview. It was utter chaos at meal time. Otherwise, service staff was attentive and efficient. Celebrity relies on both cruise line staff entertainers and contracted entertainers. They provide a nice mix of venue this way and keep the entertainment from becoming repetitious. We were not completely satisfied one evening with the entertainment, but that was due more to our taste than to the performance. There was one port not listed on the excursion poll; Puerto Quetzal. At this port, we elected to tour the drive-through zoo. Although we were supposed to have SUV type vehicles, we were picked up by a full-sized bus. The tour guide identified that the vehicles and guides slated for the tour were delayed due to weather induced landslides on their route to the area and other arrangements were made. These were functional, but not truly satisfactory for the tour. Celebrity made a refund for the shortfall, but I would wager only to those who complained about the issue. Disembarkment went well. Lately we have elected to walk off ourselves. Although Celebrity does not officially offer this feature, I am aware of a few people who did such. Since there was no passenger self-laundry facilities, we each had two suitcases, as well as a carry-on; and therefore let Celebrity get our bags to the port building. They have a good, orderly process for getting people off the ship, it worked well. I believe we were off the ship, picked up our bags, went through customs, and into a taxi in little over an hour. Even with apparent heavy San Diego traffic, we were at the airport nearly three hours early for our flight. 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Sail Date October 2012
I would like to discuss the good and bad points of our cruise. First of all, the entertainment offered was A+. All the performers were extremely professional, the variety of acts offered was excellent and all in all, we could not have ... Read More
I would like to discuss the good and bad points of our cruise. First of all, the entertainment offered was A+. All the performers were extremely professional, the variety of acts offered was excellent and all in all, we could not have asked for more. Our cruise director was very good. The ports of call were what we expected with the exception of Huatalco, Mexico. We were not looking forward to this port and did not expect much other than beaches. The experience we had was far beyond that. Through Cruise Critic, we joined four other cruisers on a river rafting trip that turned out to be one of the highlights of our trip. Huatalco is a modern, lovely port. The only issue we had was in the main dining room for dinner. The food was definitely not up to par. It was inconsistent, where one night we had a very good entree and the next two or three nights they were mediocre with an occasional inedible entree served. This was a major disappointment as we had been led to expect outstanding cuisine on Celebrity (this was our first Celebrity cruise). Overall, a nice cruising experience. Going on Cruise Critic and knowing a group of people when we got on board definitely added to our enjoyment of the trip. Read Less
Sail Date October 2010
Overall we really enjoyed this cruise, the ship, and the people. The food and the ports had pluses and minuses. We arrived in Seattle the day before the cruise, and stayed in the Hilton, which is centrally located for in town activities ... Read More
Overall we really enjoyed this cruise, the ship, and the people. The food and the ports had pluses and minuses. We arrived in Seattle the day before the cruise, and stayed in the Hilton, which is centrally located for in town activities and close to the port. We spent the embarkation morning sightseeing, and went to the port a little before 2:00 PM. The security and check-in processing was completed fairly quickly. The size of the ship and the floor plans made it easy to get around. This cruise was sold out, but there was never a major problem with crowding, with the exception of the single performance of the Crew Talent Show in the Celebrity Theater. The number and placement of the lounges are good, with the Rendez-Vous being our favorite before dinner spot. We caught several movies in the Cinema, and there are ample quiet spots for reading. Lines in the Oceanview Cafe were not too bad, because they have a number of serving lines with different foods. The Oceanview Bar on the stern of the ship, is a great place to eat or have drinks and a great view. We had read a number of negative comments about general conditions of the ship and a need for updating. We agree that some updating would be good, e.g., they don't have flat screen TV's in the cabins and our wall mounted hair drier was an antique. Our balcony cabin was a little small, but there was ample storage, and the bathroom shower was larger than we have had on some bigger ships. Overall we thought the ship was in good shape and was well decorated. Our cabin service was very good and so was the service in the lounges, main dining room, and pool deck. Room Service with one exception, when they did not show up on our last morning, was always on time and they called ahead. The room service breakfast menu was a bit limited. Our key service complaint dealt with not being able to get accurate information about the ports. The Port & Shopping Guide person should not have the word "Port" in his title. He only knew about the shopping spots on his list. We had the same problem with the Shore Excursion Desk. If you want to know about taxi fares, on your own sightseeing, places to eat, etc., you are out of luck. Worse, in a couple of cases we actually got misinformation. We had the late seating for dinner, and would have liked it a little earlier than 8:30. The quality and presentation of the food in the Main Dining Room, was unimpressive to poor at the start. The good news is that it got better as the cruise progressed. Beef dishes tended to be a problem, except for a filet with the surf and turf. The steaks or veal were either not cooked properly or not cut properly. The staff was responsive to complaints, but you should not have to go through that. We ate one night in the specialty restaurant, the S.S. United States. It was outstanding in every aspect. Atmosphere, service, food presentation and food quality were so much better than the main dining room, that it was hard to believe it was part of the same Food & Beverage operation. Entertainment throughout the cruise was very good. We liked several of the bands and singers, and they had a good variety of events and activities. The Cruise Director, Damian de Lorenzis, did an excellent job. We should also mention that we saw the Captain and his senior staff more than we can remember on any other cruise. They would also talk with passengers and seemed willing to pose for pictures. Read Less
Sail Date September 2010
My wife and I and several friends just returned home from the above noted cruise. While we enjoyed ourselves, I must say that we were very disappointed in many ways. We travel often, usually self-touring, and this was only our second ... Read More
My wife and I and several friends just returned home from the above noted cruise. While we enjoyed ourselves, I must say that we were very disappointed in many ways. We travel often, usually self-touring, and this was only our second cruise on a large ship (our first being on the Dawn Princess to Alaska in 2008). We chose Celebrity because it has the reputation of being a "notch above" Princess, and it offered us the itinerary we wanted for the Panama Canal. Quite frankly, we found our experience on Princess to be superior to our cruise on the Infinity. One couple traveling with us (the wife a former travel agent) who have gone on over twenty cruises, were very disappointed in this cruise. This cruise seemed to have one problem after another. Our boarding was delayed due to an alleged inspection. This delay translated into a two-hour boarding process, a late departure and a delay in arriving in Georgetown, GC. The marina was closed in Georgetown due to weather, so four ships had to share a small alternate pier causing delays with disembarking and returning to the ship, as well as great confusion ashore and cutting shore excursions short. Our time in Cartegena was reduced as the ship had to return to Georgetown because of an ill passenger (understandable, but one more thing on the long list). Our time in Cabo San Lucas was cut short by two hours due to an alleged engine problem requiring a longer cruise time to San Diego, yet we arrived in San Diego two hours early (so it's hard to believe the engine problem was the reason for our early Cabo departure). Then there was the water line break which really affected passengers on the seventh deck, but also affected all other passengers who were up (myself being one of them), as there was no water, no coffee, no water in the stateroom, and no information from 4:30 am until 7:30 am. The reported turn-around time of an hour and a half that was published on the ship was good spin, but not accurate. To top everything off, I tried to enroll in the Captains Club online once we arrived home, and was told that Celebrity's records showed that we had not participated in an eligible sailing. What's with that? We found the ship to be comfortable, but looking a bit worn and dated in many areas, including our stateroom. The overall maintenance of the ship appeared to be lacking as evidenced by very worn exterior wooden rails and fair amounts of rust. Our Princess ship had a crew constantly working on refinishing the rails and painting the ship. I only saw one man doing touch-up painting on the Infinity. Our experience in the dining room was varied. Juan (our server) and Miriam (his assistant) were superb. They were absolutely excellent in every way and everyone at our table loved them. Conversely, the maitre'd was unfriendly and quite full of himself and seemed to be just going through the motions of what was required from his office. The food was excellent at times, average most of the time and terrible occasionally. It was usually warm, but not hot. The fish was over-cooked and dry on most occasions, but was delicious when cooked properly. The steaks were varied, quite tough about half of the time, and great the other half (always ordered medium-rare). The beef Wellington, medium-rare (given to my wife) was outstanding, yet the piece given to me (medium-well) was terrible. The rack of lamb the first week was delicious, and the second week was very, very fatty. The veal cordon bleu was tough and lacked flavor. The escargot went from very salty to perfect depending on the day. The onion soup and butternut squash soup were delicious, while the other soups were average. The salads frequently came with wilted lettuce. The poached pear with gorgonzola wrapped in pastry and the duck leg appetizer were especially good. The desserts were varied and ranged from great to average. All in all, my wife and I and our friends who were also with us on Princess thought the food on Princess was consistently better. We thoroughly enjoyed the pool and the nice weather, but found the music to be very loud and bothersome for a relaxed atmosphere. We have no problem with the occasional pool parties and live music, especially later in the afternoon and evening. However, nice background music the remainder of the time would have been welcomed by us and many of the people we spoke with. The pool area decks were well maintained and clean, and the service was quite good. I bought a package to the Persian Garden, and several times during the cruise the steam was not working well or at all in both the Turkish Bath and the Herbal Bath. The first week the ladies in the Aqua Spa were barely civil and seemed more intent with looking and acting glamorous. They were much more friendly the second week, so I assume something was said to them. Our stateroom attendant was average. We never even saw him until the second night, and rarely after that. Our stateroom was always clean and left in wonderful shape for us, but we had little opportunity to develop any kind of relationship with him. I don't even know his name. We had pre-paid gratuities, and I can't help but wonder if he was giving his attention to those customers who had yet to tip him. Just a thought. The shore excursions ranged from excellent to poor. We have already provided feedback to the ship about our experience in Puntarenas (excellent) and in Huatulco (poor). My wife's Grand Cayman excursion was disappointing in that there were very few fish at the snorkeling site, and few sting rays at Sting Ray City. We've both been diving/snorkeling at Grand Cayman before, so we know how good it can be. The walking tour in Cartagena was great with the exception of all the street vendors who barraged us constantly throughout the tour. My wife's excursion in Acapulco was good, but rushed. We self-toured in Cabo, and would really have liked the extra two hours we were scheduled to have there. We really enjoyed the Panama Canal, which was the highlight of the trip. The disembarking process in San Diego was smooth and quick, once we received the clearance to go ashore. It would have been nice if coffee had been available during the LONG wait following breakfast. We have very mixed feelings about this cruise. As I said, we really enjoyed ourselves, but we both feel the cruise would have been much better without all the scheduling snafus, and with higher quality food, some better/longer shore excursions, spa equipment working properly (especially when extra money had to be paid for use of the facility), and so on. We do not expect perfection, but the cumulative affect of all the issues and problems leaves us both unsure of whether or not we would recommend Celebrity to anyone. Read Less
Sail Date April 2010
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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