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2 Celebrity Infinity Cruise Reviews for Senior Cruises to Panama Canal & Central America

We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel ... Read More
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through looking for information about getting on to the ship. We finally made it about half way through the Terminal and we were stopped and told we need a card to continue from here. We were sent back to the entrance to get a card where we were told that they ran out of cards. After 3 hours we followed a group going on and agreed that we were part of the group. We have sailed with Norwegian, Holland America, Princess, Royal Caribbean and even Carnival. Celebrity Infinity has won hands down at doing the best job of screwing up the boarding. Interesting we did the Panama cruise with Princess about 3 years before and have to say that Celebrity Infinity even screwed up the departure in Ft. Lauderdale, Florida. The food on this ship was even below the class of food on Norwegian cruises. We had any time dinning and could only make reservations at 5 pm or 8:30 pm as they always said that all the reservations were taken from 5:30 to 8:30. We finally got smart and would go down at any time. The rooms were clean and our cabin Stewart did an outstanding job and even fold our cloths. The main disaster on this cruise was that a number of people were reported sick and confined to their room wit broth and a little white pill. The staff went about serving all the food and providing us with disinfecting grease at all points on the ship. The treatments of disinfectant and services only the staff seemed to be working until we arrived home. I have inherited the the cough that so many had on this cruise. My wife and I are in our early 70's and feel that if we have to be sick after a cruise that maybe we should stop cruising. We got off the ship on Wednesday and I started coughing as we left the ship and have continued to do it even now on Sunday May 6/18. Both of us feel totally whipped and spend a good percentage of our time running to the john. The entertainment was as good as any other cruise that I have been on. I believe that this ship is contaminated with sickness and would recommend it to even my enemies. Looking at earlier reviews of this ship it appears that those cruising in March experienced much of the same problems. This ship just spent 2 weeks in dry dock; why was it not cleaned up then? Read Less
Sail Date April 2018
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We ... Read More
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We met our goal, made some new friends, and had an enjoyable time despite the annoyances that I call "the little things." My review is about those little things that make a cruise vacation standout in a positive light, or conversely cause it to slip into recesses of memory not to be recalled again. Herewith are our findings: 1.Cabin. We were on Deck 8 forward, all the way up front next to the crew stairs. Whenever a crew member entered or exited through the doorway, a horrendous stench of cigarette smoke filled the passageway. Thankfully, it did not enter the room. 2. Cabin. Our room steward was polite, but the service did not meet our expectations. Sheets were changed on Day 6, after I took them off the bed and placed them on the floor. On most days, our room was not serviced before 11:00am; on three days our bathroom towels were not replaced until the evening service. 3. Food and Beverages. I am a coffee drinker and really do enjoy my morning coffee. However, to get the coffee, I had to go to the Lido Cafeteria - a bit of a trek from my cabin. On most days, the coffee in the urns was horrendous. I noticed that signs would be placed on the urns stating "coffee brewing" when actually coffee was not brewing but being saved for later consumption. The result was either burnt coffee or coffee that tasted extremely old. 4. Food and Beverages. I like both orange juice and V8 juice, neither of which was available in the Lido Cafeteria. Orange drink (similar to Tang?) was available through the dispenser. When I questioned the Cafeteria Supervisor I was told that orange juice and other juices are for sale. This is unconscionable on a cruise line that markets itself as "upscale." 5. Food and Beverages. The Trellis Dining Room is best described as controlled chaos. Our table of six was always last to be served and we were generally among the last 20-30 guests to leave every night. The food, however, was generally very good although somewhat repetitious. 1/2 Lobster tails were served one night only. 6. Food and Beverages. Casual dining at the Lido Cafeteria was not always a good experience. We felt that the cooks in the "specialty areas" (pasta bar, pizza, Asian food) did not really know what the food should taste like. Pizza was almost always burnt on the bottom; previously heated pasta noodles were placed into hot (not boiling) water for a minimal time resulting in them being uncooked, and all Asian cuisine contained curry. However, the worst of the worst were eggs benedict. The cook would take pre-cooked eggs from the refrigerator, dip them in warm water for 20 seconds, then place them on top of a slice of Canadian bacon and once-toasted cold english muffins. Hollandaise sauce was placed over the entre - the result, cold centers in the egg, lukewarm everywhere else. Each time my wife and I tried them (3 in all) we were unable to eat them. I believe what frustrated us the most was that there was no one responsible (manager/supervisor/chief cook, etc) whom we could speak too about our experience. 7. Shows. Generally speaking, the shows were entertaining. Our recommendation is to get there early, else risk not getting a seat. For one particular show, I saved our seats for 1 hour just to be sure we would have a place to sit. 8. Photo Studio and Shop. We had 16 photos taken over the 3 formal nights. We purchased 3 photos at the end of the cruise (buy 2, get 1 free). The photographers, in our opinion, were not very experienced. Most of our photos had focus and centering problems. Such a shame. Our experience with the Photo Shop vendor, though, was most unsettling - the evening before our passage through the canal, he sold me a camera with a known dysfunctional battery (my digital camera met an unfortunate accident). I was told the battery would charge overnight, but it did not. When I asked him if he had another battery, he told me no, but that I could exchange my "new in the box" camera for the demonstrator. Reluctant to do that, I asked him if I could have the battery in the demo camera and again was told no. Without any other options (and not being interested in purchasing any of the other cameras), I opted for a refund. My wife and I consider ourselves regular folks - we don't complain or ask for anything special. We like to experience what others before us have and we take pleasure in sharing "me too" stories. On this cruise vacation, though, we don't think there will be too many pleasant memories to share aside from those experiences enjoyed with new-found friends. As I stated at the beginning of this review, its the little things that make a routine trip a good vacation. We'll continue to cruise and travel, but not on Celebrity Inifinity. Read Less
Sail Date November 2009
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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