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48 Celebrity Infinity Cruise Reviews for Senior Cruises to Panama Canal & Central America

Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in ... Read More
Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in our cabin. Ships Condition: The Infinity is an old vessel. The exterior is so deteriorated that Royal Caribbean should be ashamed to continue marketing the ship. There is evidence of rust and paint over rust on the exterior decks and balconies. The wooden hand rails in some areas have rotted and have been hastily patched. I am concerned about the workings of life boat davits, anchor windless, and other machinery. Having said this, the interior of the ship has been well maintained. Bright work is polished; carpeting is clean, and most public areas are in good shape. The Infinity is scheduled for a major overhaul in 2020. It can’t come soon enough! Cabin: We were in a balcony cabin on the 7th deck. Although smaller than we have had on other cruise ships, there was adequate space for storage. The room was convenient to both the aft and midship elevators. There was no appreciable noise and the cabin was well maintained. The bathroom was larger than most cruise ships, especially there shower. Our stateroom attendant, Anthony, was excellent and kept our room neat and tidy. Well done! Entertainment: The ship’s entertainment steadily improved during the cruise. Both the production shows and the guest entertainers toward the second half of the cruise were very enjoyable. We were always able to find seats in the theater. The sight lines were excellent in the venue. Internet: The shipboard Internet was painfully slow. When one is buying minutes instead of days, the frustration level increases exponentially. Discussed this with the Internet Officer. He offered no explanation. I heard many complaints from other guests as well. It might be better to offer internet packages by day rather than by minutes similar to Royal Caribbean ships. With slow internet a guest can burn minutes waiting for slow downloads. Tendering: In Cabo San Lucas we were required to tender to the port. What began as an orderly process, became an unmitigated disaster. Guests with excursions were to be the first in the boats. Elite and Elite Plus guests were supposed to have a dedicated boat. As we arrived at the departure point on the 1st deck, there was nothing but mass confusion. All guests we’re herded together without rhyme or reason. The last tender was supposed to leave the port at 3:30 PM. By 4 o’clock there were still four tender boats lined up to off-load passengers. Celebrity has to managed their tender operation more efficient. Fitness Center: The fitness center has adequate cardiovascular equipment as well as a number of weight machines. Since I go early in the day, there has never been a time where all machines are being used. There is a time limit of 20 minutes on the machines when guests are waiting. No one enforces the time limits however. Dress Code: The ship has a dress code (no shorts in the dining room for evening meals, no bathrobes in the buffet, no shorts in certain cocktail lounges in the evening, etc). However, the code in not consistently enforced. I saw a man turned away for wearing a robe in the buffet while another was allowed to eat in a robe on a different day. In the main dining room a woman wearing short shorts was permitted to eat during the evening hours. Rules are no issue as long as they are consistently enforced . Food: I have eaten in the Oceanside Cafe, the main dining room, and the Tuscan Grill. The food in all three restaurants has been wonderful; well above typical cruise ship fare. My only suggestion is a menu expansion in the main dining room as there are too few choices. The hamburger grill near the pool is very good as well. The pizza is tasty with a thin crust that also exceeds the norm. Service: Our cabin steward, Anthony, was the best we have ever had on a cruise ship. Our cabin was tidied up twice a day with fresh towels, soaps, etc. A wonderful unassuming man who was a pleasure to be around. While service in the Oceanside Cafe has been reduced, guests do not seem too bothered by it. Service in the main dining room was very good during all the meals we had there. Our primary waiter, Benjamin, was very efficient and attentive. Enrichment: Were it not for Bill Fall, the Celebrity enrichment program was pathetic. Mr. Fall salved the day with several excellent presentations on the Panama Canal as well as some of the ports we were scheduled to visit. His commentary during the Panama Canal transit was informative and well documented. He is one of the best I have ever heard. Cruise Director: The cruise director, Luigi, was substandard in my opinion. His presentations were annoying at times. His “I can’t hear you” every night after the entertainment was sophomoric at best. I have cruised for years and Luigi was one of the worst. Again, just a personal opinion, but I have over 30 cruise directors to compare. Debarkation: We experienced a very efficient debarkation in Fort Lauderdale. We carried our luggage off the ship. From the time we left the ship until we reached the taxi stains took around 15 minutes. Cab to the airport was quick and cost $20. Read Less
Sail Date October 2018
This is one of the most amazing cruises I have ever been on. Everything could not have been better From embarkation to disembarkment Arrived st port 11:00 was on the ship eating lunch at 11:30. The cabin was a little small compared to ... Read More
This is one of the most amazing cruises I have ever been on. Everything could not have been better From embarkation to disembarkment Arrived st port 11:00 was on the ship eating lunch at 11:30. The cabin was a little small compared to other cruises, but that is the only negative. The staff, the food, the entertainment all weregreat. There are times when it was hard to find a seat in the buffet area. The only real negative, which is a problem on all ships was the seat hogs at the pools. It might help if there was a towel person to remove towels from chair that haven’t been used for awhile. We watch many couples hold several chairs 2 in the sun, 2 in the shade. One other problem was the smoking areas were set up in very odd areas. If you weren’t a smoker you got to smell second hand smoke while sitting along the pool. It seemed as if these areas should have been away from the general area. Read Less
Sail Date September 2018
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the ... Read More
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the food at the back. Chicken was dry and beef was tough. desserts were even worse, tasted only sugar and flour. The foyer was so small with curtains around, only a few people can see the game and performance. the dinning room and theater is really grand, but the food was bad and the shows were not impressive. the swimming pool is small, but there are many lounge chairs. I fell on the pool deck, they don't swipe away puddle of water. All of the "enrichment activities" are for a fee. we were upgraded from inside guarantee to ocean view, which is nice. the size of the state room is 170 sq ft., larger than most of the cruise ship. I will not cruise with Celebrity again. Read Less
Sail Date September 2018
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of ... Read More
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.). Read Less
Sail Date September 2018
We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was ... Read More
We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was neat and clean. We had a problem with a lumpy bed but our steward placed a foam cover and it worked perfect. The ship was older but the charm was still present and the staff was most helpful. The dinning room was well presented and the waiters where very attentive. The food was on par with cruise ships but taste and selection was above the normal. I would only recommend one special dinning and that is the Qsine.It is a experience you will remember the rest of your days. Special thanks goes out to our Steward Courtney did a great job. Our waiters Nana and his helper Panji. We would like to give a special thank you to our Concierge Joao, his help and special added attractions where very helpful. Read Less
Sail Date September 2018
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel ... Read More
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through looking for information about getting on to the ship. We finally made it about half way through the Terminal and we were stopped and told we need a card to continue from here. We were sent back to the entrance to get a card where we were told that they ran out of cards. After 3 hours we followed a group going on and agreed that we were part of the group. We have sailed with Norwegian, Holland America, Princess, Royal Caribbean and even Carnival. Celebrity Infinity has won hands down at doing the best job of screwing up the boarding. Interesting we did the Panama cruise with Princess about 3 years before and have to say that Celebrity Infinity even screwed up the departure in Ft. Lauderdale, Florida. The food on this ship was even below the class of food on Norwegian cruises. We had any time dinning and could only make reservations at 5 pm or 8:30 pm as they always said that all the reservations were taken from 5:30 to 8:30. We finally got smart and would go down at any time. The rooms were clean and our cabin Stewart did an outstanding job and even fold our cloths. The main disaster on this cruise was that a number of people were reported sick and confined to their room wit broth and a little white pill. The staff went about serving all the food and providing us with disinfecting grease at all points on the ship. The treatments of disinfectant and services only the staff seemed to be working until we arrived home. I have inherited the the cough that so many had on this cruise. My wife and I are in our early 70's and feel that if we have to be sick after a cruise that maybe we should stop cruising. We got off the ship on Wednesday and I started coughing as we left the ship and have continued to do it even now on Sunday May 6/18. Both of us feel totally whipped and spend a good percentage of our time running to the john. The entertainment was as good as any other cruise that I have been on. I believe that this ship is contaminated with sickness and would recommend it to even my enemies. Looking at earlier reviews of this ship it appears that those cruising in March experienced much of the same problems. This ship just spent 2 weeks in dry dock; why was it not cleaned up then? Read Less
Sail Date April 2018
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
Sail Date November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
Sail Date November 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
Sail Date October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
Sail Date October 2017
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred ... Read More
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred across and you were treated like you cruised regular with them. All ports were Fantastic and the actual crossing of the Canal was out of this world, the shows in the evening were outstanding and one big plus was the size of the shower, plenty of room to swing a cat in there. If you are thinking of cruising the Panama Canal I highly recommend this cruise, I don’t think you could do better. The only negative I have is that embarkation was a long process in Fort Lauderdale, I think this was mainly to a lot of Europeans on board and everyone went through the same line, US citizens did not have a separate line, which would have speeded up the process. Otherwise no complaints. Read Less
Sail Date October 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
Sail Date May 2017
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet ... Read More
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet service and assistance, guest services, excursion desk, etc. Evident that cabin attendants and restaurant waiters DID NOT have assistants to help them. Also no drink pool service staff. We felt that all the personnel were overworked, tired and could not possibly do the work of 2-3 people. General Cafe skimped on better food options and higher end fruits, vegetables and main courses. Quality and gourmet choices suffered Makes $$$ cruising less attractive by cutting personnel services!!!! Fredy, our cabin attendant was very attentive and very hard worker - eager to please, and at BLU, we really appreciated all the hard work and efforts by Tanya and Sarah, Billy, Anastasia, Armando, and at the Captain's Club events, and cocktail hour, we especially were impressed with senior staff manager, Errol, from Jamaica, although the appetizers for each event were sub-par and repetitive and everyone agreed that it tasted like leftover foods put together on a mini-skewer. Barbara, from Hungary was extremely courteous, knowledgeable and helpful in the Future Travel Destinations. The shops were a disappointment - need more boutique options that are well priced, unique and fun. Internet: like 3rd world country intermittent bad service. Staff help was spotty at best. We paid $$$$$$ for poor service throughout ourv15 day cruise. TV was exceptionally poor. No way of telling when free movies, ship lectures or programs were being shown. No TV guide functions. Need to be updated as well. Read Less
Sail Date May 2017
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged ... Read More
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged prime in Toscana was very tough as opposed to the very tender prime rib in the regular restaurant. Our waiter in the Trellis restaurant was the best and so we requested him thereafter. Didn't care for some of the shows but Broadway Show was excellent. Infinity had the best breakfast selections of many other cruise ships. The ports were good but we did our own tours. We mostly went to Trivia. The lectures which interested us were only given the sane time as Trivia. My husband tried to find a repeat of the lectures about the Panama Canal on TV but never found them. We were also surprised not to have gotten a final statement the last day but had to go to Guest Relations to get one. When we looked for one on the TV the last day, the account had been removed. Read Less
Sail Date April 2017
Trip through the Panama Canal to cross off bucket list item. Embarkation ran a little long but we had received an email from Celebrity warning of this due to just coming from South America so it was not unexpected. Upon boarding they were ... Read More
Trip through the Panama Canal to cross off bucket list item. Embarkation ran a little long but we had received an email from Celebrity warning of this due to just coming from South America so it was not unexpected. Upon boarding they were handing out free glasses of champagne to help smooth over the long boarding process and the fact that the rooms weren't quite ready yet. The instructions for the in room safe, cabin 2047, says to use a 6 digit code but it wouldn't accept a 6 digit code only a 4 digit. My mom's cabin next door took a 6 digit code. According to the stateroom attendant some safes take 4 digit and others 6. It would be nice if they were consistent. Our stateroom bathroom had a couple of cracked tiles and the mirror has a couple of places on the edge where the mirrored coating was coming off but overall the room was good. The real issue was the ice/water machines in the Oceanview cafeteria seemed to have issues. Some would have ice and no water while others would have water and no ice. Even first thing in the morning at breakfast. Not a terrible thing just a little annoying. There was a lot of fish served in the MDR and the dessert choices were a little lacking, usually 2 new items in addition to the normal every night choices such as apple pie, ice cream etc. The service from both cabin attendant and wait staff in the MDR were excellent. The entertainment in the evening was very good. There was one or two nights that the entertainment wasn't my cup of tea but it still was very good. There was a wide variety of activities going on almost constantly throughout the day if you were interested. We had 6 stops along the way, Columbia, Panama, Costa Rica, Guatemala, PV Mexico and Cabo San Lucas Mexico. I only wish our time at both Mexico stops was longer. Read Less
Sail Date April 2017
Our cruise was Miami to San Diego though the Panama Canal. Embarkation in Miami was delayed because of illness on board and extra sanitation and meant that everyone had to get in a series of long lines waiting to board. The ... Read More
Our cruise was Miami to San Diego though the Panama Canal. Embarkation in Miami was delayed because of illness on board and extra sanitation and meant that everyone had to get in a series of long lines waiting to board. The highlight was going through the canal and we had good weather and several ships going the opposite direction to watch and learn from. The onboard lectures were a big help. The Infinity is in good repair, but looking a little old fashioned and tired We were in Aqua and ate in Blu for dinner and service and. food were excellent. The buffet was a different story. It is totally disorganized and people are milling around trying to find things and then good luck finding a table. Everyone was friendly, smiling and helpful. Room on 9th floor was good. We liked the overhang as it kept the room shaded. The shows were good and most seemed OK for the audience. Read Less
Sail Date April 2017
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was ... Read More
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! We participated in many shipboard activities and this added to our fun experience. We were fortunate to have almost perfect weather, with rain at night and sun during the day. The entertainment was terrific, we went to a show every night, and enjoyed them all. The ports we visited were all interesting....and we went on excursions at each port and enjoyed them all. We met lovely people on board, were seated at a great table and enjoyed our dining experience. I would highly recommend this itinerary to others & have already done so. Wonderful memories were made on this cruise. Read Less
Sail Date December 2016
We chose this cruise to see again the Panama Canal. The on-board commentator, Bill Fall (if I remember his name correctly) was fabulous. His knowledge of every single detail of the canal is awesome! The canal itself is a wonder to ... Read More
We chose this cruise to see again the Panama Canal. The on-board commentator, Bill Fall (if I remember his name correctly) was fabulous. His knowledge of every single detail of the canal is awesome! The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! The cabin was, as always, perfect. We were fortunate to have almost perfect weather, with rain at nite and sun during the day. The entertainment was terrific, we went to a show every nite, and enjoyed them all. The ports we visited were all interesting. Especially Quetzal, Guatemala, where we traveled up to Antigua, a beautiful colonial city. The Captains Club hostess was outstanding, and we met new best friends forever! The ship, although getting on in age, was very clean, neat, and the Captain was very available and friendly. Read Less
Sail Date November 2016
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were ... Read More
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were very stale, most of the deserts were very good, the cabin and cabin steward was above standard never had to ask for anything including ice! Ship is old and had many signs of rust and peeling paint on it, had a foul smell of sewer in many of the halls, entertainment was great, ports and excursions were good, some of the ports were scarie,did not like being charged $4.95 for room service after 11:30 pm even if it is tea or coffee! service was just good. many things are not as good as royal carribean cruises. i would not recommend this ship. the entertainment was great. Read Less
Sail Date October 2016
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We ... Read More
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We might not have liked all of the choices in the Main Dining Room, but what we did choose to have was excellent. We also dined in the Tuscan Grille and QSine. Both were worth every penny. Entertainment was, for the most part, quite good. We thought the running commentary during the Panama Canal passage was fabulous, and getting a certificate for crossing was neat. The shore excursions were well run and interesting. The room was the usual Celebrity room, kept clean and tidy by our cabin staff. One ‘perk’ of Concierge Class that was really welcomed was waiting in the Main Dining Room on debarkation day instead of the mob scene in other parts of the ship. We all sat and had coffee, tea, pastries, etc available. I would pay for CC just for that. We used the Celebrity transfer to the airport for the second time and would never do anything else. After Customs, we were waived over to a waiting bus, our luggage went underneath, and off we went to our departure point at the airport. A relatively small price to pay for not having to hail a cab, etc. Now to the not so good. This was our first time in Concierge Class. We were not informed of the CC lunch in the Main Dining Room. We heard about it two days later from a friend who remarked that she did not see us there. We never saw the afternoon hors d’oeuvers although we always had fruit available and the evening chocolates on our pillows were a nice touch again. We saw a person smoking on his suite balcony one afternoon. Celebrity sent an officer up to confirm it. Two days later he was smoking on his balcony again. Customer Relations did not seem to have any knowledge of the earlier incident. Please enforce this (see Princess fire, 2006). The required Emergency Drill was, for us, held in a lounge on deck 4 that had very little seating. We are 74 and 76 and there were many older and less fit than ourselves who had no seats available. We were encouraged to “sit on the dance floor”. WHAT? We know that this is required, but to stand for well over ½ hour for us and many others is just not very comfortable anymore. The buffet had a couple of strange positions for food. Gravy was at the carving station; mashed potatoes were never there but always somewhere else, anywhere from 50 feet to the other side of the ship. ??? Some egg prep stations and toast stations were quite a distance apart, so either your eggs got cold waiting for toast or your toast got cold while waiting for eggs. Some group had rented out Blu for sea days, so the normal bridge routine ended up being a sometimes effort in the Buffet, aft with a lot of noise around us and the usual 6-8 tables down to 2-3. We heard rumors about Norovirus, but I don’t know how. Crew was cleaning everything all the time and you could not go anywhere without having a crew member ‘giving you a squirt’. The railings were often damp from whatever they were using for disinfectant. I know, this sounds like we were complaining the entire time. We were not; we thoroughly enjoyed the cruise. We are simply pointing out things that we think could be a bit better or, perhaps, more sensible. Read Less
Sail Date April 2016
Great cruise line and ship. Love the Infinity and the 180 degree lounge area on the 11 deck. The food was excellent and sowere all staff members. We have been on this ship twice, the most recent time was through the panama Canal from ... Read More
Great cruise line and ship. Love the Infinity and the 180 degree lounge area on the 11 deck. The food was excellent and sowere all staff members. We have been on this ship twice, the most recent time was through the panama Canal from Miami to San Diego. Instead of scenic excersions we used the internet to go on guided birding tours in 4 ports. One nice thing was that in Cabo San Lucas Celebrity used port and ship tenders so that was easier than we have experienced at other tendered ports. The shows were take you choice. We like singers and some other type shows. Do not like the big prodiuction shows as they are to standard. The main dinning room was frequently open for breakfast and lunch so you could have waiter service. The buffet was quick on excersion days and had a very good variety and quality of food. Some people just eat too much! On all cruise lines passanfers seem to camp out in the best seats/tables to nap, play cards or read. This is true in the coffee shop, dbuffet area and lounges. Cruise need to set up card rooms or areas (not allow it where food or drinks are served. Read Less
Sail Date April 2016
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. ... Read More
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. Every one of them makes you feel welcome. This trip and our last (Alaska) is more for adults than children and this time as the last, there were very few children onboard. The entertainment and activities are mostly geared toward middle age and up but the muted disco nights at Martini Bar was good for anyone aged teenager and up, as were the disco nights in the Constellation. There are activities available for children too but to be honest, I'd be bored if I was an active kid on a cruise such as this. Obviously babies and toddlers wouldn't know the difference though. Captain Berdos was wonderful, personable and humorous and all his staff were fantastic, from officer status through to cleaning staff. Every one you passed acknowledged and greeted you with a smile. Our stateroom attendants Bartholome and Frank were fantastic - nothing was too much trouble. On both our Celebrity cruises, we witnessed constant cleaning and hand sanitising which ensures the safety and health of the guests. One lovely guy was constantly cleaning stairway railings and greeted everyone with a smile. Choice of dining was fantastic and every dish we had was fresh, tasty and served at the correct temperature. The buffet dining was excellent and they have a whole crew of cleaners to completely scrub every item before the next meal is put out. We renewed our marriage vows with the captain and the events coordinator Adriana was superb. She arranged everything so that we had a wonderful memory to take away. All the staff seem to be hand picked - incredible customer service right throughout our cruise and it never slipped once. We used to love the iced cold towels at the ship when returning from excursions in the heat and humidity, along with fresh fruit flavoured iced waters. We will always travel Celebrity because we can be sure of the standards. Read Less
Sail Date April 2016
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the ... Read More
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the door of our cabin started creaking. It became quite annoying, much like a dripping faucet would annoy a person. It is really in need of a major over haul, but I doubt if Celebrity will spend the money to bring it back up to its former glory. The cruise was through the Panama Canal and it was an amazing cruise. If I were to rate the cruise and not the ship I would give it a 5, but when you add the ship in it brings it down to a 3. We met many first time Celebrity cruisers and the majority of them were disappointed with the ship and said " no more Celebrity cruises". Here is the bottom line on the ship and the Panama Canal cruise. If you have read the reviews regarding the Infinity and the condition of the ship and are not expecting a ship that is crisp and new and are looking forward to going through the canal and spending time in the ports of call, then I think you will have a great time and will enjoy the cruise. They are expanding the canal to allow larger ships through, with completion of the project scheduled for sometime in 2017. Then maybe the larger newer Celebrity ships will be making this cruise, until then it is the Infinity. Knowing what we know now regarding the ship, if we had it to do over again we would still go on the cruise. We were in Aqua class and ate in breakfast and dinner in BLU most of the time. The food was pretty good but not outstanding. It seemed like toward the end of the cruise the quality of the food went down hill in both BLU and the buffet, I might also add the food in the buffet did not seem as good as the food in the buffets on other Celebrity ships we have cruised on. The staff in Blu and the main dining room where we ate lunch were exceptional. They were friendly and bent over backwards to meet your needs. I would give them all a 5. We usually ate dinner around 6:30 and then went to the 9:00 show. Most shows were decent and entertaining but not outstanding. Over all the entertainment on ship was just so so. There was an outbreak of Norovirus on the ship and as the cruise progressed more and more sanitary restrictions were set up. Anytime you went anywhere on ship you had to use hand sanitizer. Toward the end of the cruise you could not even get your own food in the buffet. The servers had to give it to you. They also removed all throw pillows and items in the rooms that could not be washed. All glasses were removed and replaced with paper cups. I think the virus was more prevalent than they let on. One of the stewards mentioned the last 2 cruises had the virus. Luckily we did not get sick. We continually washed our hands and tried to keep them off items in public areas as much as possible. The one thing that they did not tell us and did cause many couples an extra expense in flight changes is to not book you flights until after 12:00 noon. They would not allow anyone off the ship until 9:00 a.m. and highly encouraged us not to take our own luggage off. We had a 12:30 flight and did not get off the ship until 9:20 and had to wait for our luggage to be taken off the ship. By the time we had our luggage it was 10:00. Luckily the airport in San Diego is only a couple of miles from the port. We caught a cab and it was only a 10 minute ride at a cost of $15.00 including tip. We did make our flight. Read Less
Sail Date November 2015
We sailed this 17 night Panama Canal to San Francisco cruise, back to back with the next 11 night Alaska cruise. I'll review each cruise separately, but my overall impressions are based upon our total 28 night experience onboard the ... Read More
We sailed this 17 night Panama Canal to San Francisco cruise, back to back with the next 11 night Alaska cruise. I'll review each cruise separately, but my overall impressions are based upon our total 28 night experience onboard the Celebrity Infinity. We sailed with our adult daughter who has a physical disability, so one of our two cabins was an accessible cabin, 7137. Infinity is a Millennium Class ship, which from an accessibility standpoint, is not nearly as accessible as any of the Solstice Class ships. None of the public bathrooms have an accessible power door opener - so you have to wrangle the door open on your own which is very difficult to do if you're in a wheelchair. Whereas on Solstice Class ships, ALL of the public bathroom doors are equipped with an auto opener. On Infinity, very few of the doors that lead onto the decks are auto opening, whereas on Solstice Class ships, yes, you guessed it, all public deck doors are auto opening. Also on the Infinity as on all Millennium Class ships, there are innumerable metal stops or thresholds on the public deck floors, everywhere throughout the ship, including the cabin hallways - which are major barriers to those that have physical needs - you have to be constantly looking down, being aware, so as not to trip or get your wheels somehow stuck or impeded. The door to our cabin was also not auto opening, whereas, they are auto opening on the Solstice Class ships. And inside our cabin, the hinges on the bathroom door are on the opposite side of where they need to be to make access comfortable. My daughter uses a walker and she had to roll past the door, turn herself around, reach and swing open the door, then go in - it's hard to picture, but trust me, the planning was very bad - something that was rectified across the board, on the Solstice Class ships. For the ports of call, we primarily booked Celebrity sponsored shore excursions ahead of time. We are able to discern from our at home research, who the tour providers are that Celebrity contracts with to run the excursions, in the ports - we check prices and have always found Celebrity's prices to be in line with the prices the contractors charge, so there is no reason for us to not book with Celebrity. On the Infinity, as we have found in general on all of the ships, the Shore Excursion staff was exceptionally well informed and very helpful and sensitive regarding our daughter's physical needs. On this cruise, we were extremely disappointed that the port of Puerto Vallarta was cancelled. There was apparently a violent drug cartel uprising and it was deemed unsafe for our ship to dock, thus giving us an extra sea day. Since this itinerary was already sea day heavy, this was a disappointment, but the Captain's Club Hostess, Claudia, worked overtime to make sure passengers were happy - we for instance received an invitation to a tour of the Navigational Bridge, which we gratefully accepted. The Celebrity Life Activity Staff, led by the intrepid and uber talented Rachel Ball, also went into overdrive on this newly non-port day, coming up with lots of additional fun things to do. So, though Puerto Vallarta never happened for us, the crew worked hard to keep the passengers happy - as, in fact, they always do! The Panama Canal was the highlight of this cruise, no surprise! We docked in Colon for a full day, leaving the passengers free to explore the country on tours. Then, the next day, the ship made the transit through the canal. Bill Fall, a former Canal Zone resident and expert regarding the area and the Canal, gave several talks in the theater about the Canal, before and after transit day. And on transit day, he gave narration from time to time, along with a local Panamanian resident, about what we were seeing and experiencing. The Panama Canal is truly one of the 7 Engineering Wonders of the World, something not to be missed if you have the chance. We recommend reading David McCullough's book, "The Path Between the Seas" in order to fully appreciate this marvel. The Captain opened up the helicopter pad area at the bow of the ship to all passengers for the transit, which was terrific! We booked Select Dining, enjoying the flexibility you get with it. Our favorite actually is Aqua Class so we can eat in Blu, but there are NO handicapped accessible Aqua Class cabins on the Millennium Class ships so for us, Select was the next best thing. With Select, contrary to what some people say, you can always get a table in the server of your choice's station, if you want to, and request it when you book your table from night to night. You therefore develop a relationship with your server, they learn your preferences, etc. Our server in select, the wonderful Samson from India and his assistant server, Johnny, observed that our daughter needed help cutting her food - from that point on, Samson would serve her then immediately pick up her knife and fork and cut her meal for her - he was incredibly thoughtful and sweet. He also recognized that of the trio of hummus, butter and herbed cream cheese that is served with the nightly bread basket, that I had a strong preference for the hummus - so often, he would present me with my own personal ramekin of hummus! As far as the Oceanview Buffet goes, well, the food itself was pretty good, but, we do not enjoy the layout at all of the buffet on the Millennium Class ships. The lay out of the buffet on the Solstice Class ships is so much better - but, I know, it's because the ships themselves are bigger, allowing for a more spacious layout, a better traffic flow, less congestion. On the Millennium Class ships, we try to avoid the buffet at all costs as it gets crowded and frustrating - I find myself saying that I'm simply not that hungry, that the annoyance is simply not worth it. As far as specialty dining goes, we love Q-Sine, it is our favorite Celebrity specialty restaurant. Fleetwide, the absolute best lamb chops are to be found in the 'M Box' in Q-Sine - baby lamb chops, perfectly flavored, perfectly executed - moist, tasty, succulent! The service is excellent, we LOVE the side car cocktails, a great evening whenever we go. Lunch is now sometimes served in Q-Sine on sea days, but that doesn't work for us, as you are prone to eat more than you should, and to do that at lunch, meh, that ruins the whole day. Save this experience for dinner, enjoy! The SS United States, we find to be too traditional. There had been problems the past several cruises on the Infinity, with the norovirus. There were several passengers on board this sailing that supposedly had it, so measures were in place, of differing restriction levels, to control it. Sanitization measures were extreme, from staff placed strategically in high traffic areas on the ship with squirt containers of sanitizer, to days when there were no salt and pepper shakers on the tables, etc. It was clear to us that the real problem is the itinerary - ships which sail the South American and Central American itineraries often encounter noro problems - people get off the ship, eat or drink something they shouldn't, get sick and spread it due to not washing their hands properly. Don't get me started on how many people I see ROUTINELY coughing into their HANDS. I find this appalling and 'so yesterday'. Where have these people been living with their heads in the sand?? I wish Celebrity would get aggressive about teaching people that you must cough into your elbow or a napkin - NEVER into your hand. Onboard on the in-room TV, there was a health info spot about washing your hands so as to not spread germs, which was extremely cute and fun to watch, with a catchy tune - but it did not include the message about coughing into your elbow - plus, I guarantee you that the message was generally lost, as I'm not sure how many people even watch the in-room onboard channels, sadly. I do think that especially on the South and Central American itineraries, that Celebrity needs to get overtly aggressive about spreading the message about washing your hands and coughing into your elbow, so as to avoid the ship turning into the SS Dysentery. No one likes extreme sanitization measures - aggressive health messages are superior, better to prevent the situation in the first place. There was no Top Chef At Sea on this sailing due to the noro concerns. We were told that because it involves food prep, they had to cancel it. We enjoy this activity, my husband competed and won it on another Celebrity voyage. Like no cloth hand towels in the bathrooms, the removal of which we thought was odd, this too fell victim to the noro restrictions. The cruise director, Kyle, was excellent. We would often watch daily spots on the Cruise Director Channel a few times, as they were so funny! He was fast paced, informative, clever, and when he would speak in the theater after the shows, he got right to the point, knowing that people wanted to get on with their evenings. He would deliver the info about the night, and port info for the next day when applicable, quickly, humorously and succinctly. I know that Kyle is a cruise director who fills in for the regular cruise directors so that they can go on vacation, so we were very lucky to experience him at work. He filled in for the regular Infinity cruise director, Esperanza - who actually returned from her vacation for our 2nd cruise, remember this was back to back for us. I was able to see why Kyle has this job of filler-inner, because you have to be adept and flexible, able to step in and take over, no time for a learning curve. Kyle has those skills. As usual on Celebrity fleetwide, we very much enjoyed the big shows put on by the production staff in the theater, as well as the musical groups that played throughout the ship, such as Ear Candy and the house band, D'Revelations. We also enjoyed the comedy and magic acts in the theater, but the individual musical acts that were brought on board to play in the theater left us pretty cold, as we felt like we were watching individual acts from the Ed Sullivan Show - but, that's just us - many people seemed to enjoy them very much! Our two cabins were very well maintained. Besides the awkward bathroom door hinge placement in the handicapped accessible cabin, we also found the cabin less spacious and therefore harder to maneuver in, than the handicapped accessible cabins on the Solstice Class ships. You may be asking yourself by now why we sailed on the Infinity at all, being a Millennium Class ship, since we obviously prefer the Solstice Class ships - because of the itinerary. The Solstice Class ships are too big to fit in the Panama Canal, and the Panama Canal is what we wanted to experience. Throughout the ship, we often saw ongoing maintenance being done, painting, cleaning, etc, which is a good thing. Disembarkation at Pier 27 in San Francisco was quite a mess. Being back to back passengers, we were not effected too much as our plan was to leave the ship to spend the day in San Francisco, and reboard Infinity in the late afternoon for the next cruise, to Alaska - nevertheless, we were supposed to be able to get off at 7:30am, but it was 8:10am before we were allowed off, spurring several phone calls between me and our day tour provider, causing him to have to readjust his schedule for his other customers. The big issue was how passengers who were leaving the ship for good, were not able to retrieve their luggage! Rumors were rampant, I still never got the full story - but the luggage wasn't able to be offloaded from the Infinity, something about it being low tide and the dock equipment wasn't able to get the luggage off! Many people had to fly home WITHOUT their luggage! It was a slow painstaking process to get the luggage off, it having to be lifted UP out of the holds of the Infinity, onto the pier. The other issue facing the debarkation process was that the CDC was onsite to inspect the ship due to the noro outbreaks. The crew - even the entertainment crew had to join in - causing huge delays for the next passengers to get onboard. Boarding didn't begin until 3pm! May 15 was a bad day for Celebrity, due to the luggage not being able to get loaded off as it should causing disembarkation delays, and the CDC health inspection causing the entire crew to engage in extreme sanitization measures causing embarkation delays. The ship left for the next cruise, to Alaska, over two hours late! But, having been a passenger on both cruises, I can say that the passenger experience was still excellent, and the cruises were both greatly enjoyed. Read Less
Sail Date April 2015
From Valparaiso to Fort Lauderdale is a very long way both in distance and in culture. The journey was fascinating. Embarkation was swift but access to staterooms was delayed due to extensive cleaning following an outbreak of intestinal ... Read More
From Valparaiso to Fort Lauderdale is a very long way both in distance and in culture. The journey was fascinating. Embarkation was swift but access to staterooms was delayed due to extensive cleaning following an outbreak of intestinal illness. For the whole of the trip there was constant cleaning by the staff and ubiquitous hand gel. We visited Arica - there is a big hill in the middle of town, Pisco - there are turtles and other creatures to see on a short boat trip during a half day visit, Manta- there is a small but interesting market with local crafts and lots of Panama hats, Colon - there is lots to learn about the Panama Canal, Cartagena - there is a hop on hop off bus which leaves from the quayside. There were lots of shore excursion possibilities in most ports but they were expensive and often ended up as a drive round the countryside. As usual, many people used local taxis or had prearranged tours using local firms. However, for my husband and me, as well as the other 2000 passengers, the highlight was the Canal - a superb, fascinating day-long experience which made the whole trip worthwhile. On board was an expert who provided an on going commentary - excellent! When we finally berthed in Fort Lauderdale we were in a shiny new world surrounded by vast cruise ships and 6 lane highways. Immigration took over an hour ( we have waited for far longer in the past ) and this curtailed our trip to the Everglades Park. We were thrilled by the boat trip but missed the alligator show because people had to be dropped at Fort Lauderdale Airport before we were taken to Miami Airport. Overall we really enjoyed the cruise. The officers and crew and staff could not have been more pleasant and helpful. Nothing was a bother - even when the sole of my husband's dress shoe came loose Guest Relations-who never sleep - arranged a repair. There was some scrambling for tables in the Oceanview Buffet Restaurant and confusing queueing but the Trellis Restaurant provided a most enjoyable ambience at all mealtimes and we were served by Vincent who had the patience of a saint. We loved the entertainment on board provided by the core group of singers and dancers and the fabulous trapeze pair, as well as the guest performers who came and went. The Cruise Director Esperanza was glamorous and energetic in making sure that everything went with a swing and high praise for Rachel the Activity Manager who never stopped and threw herself into everything ( including the swimming pool ) with gusto, leading from the front and remembering names impressively. There was something for everyone on sea days ranging from daft deck games to learned but entertaining lectures. Or there was the chance to do nothing but look at the sea while sipping the cocktail of the day. This cruise had been long anticipated and did not disappoint. Celebrity sets a standard which is hard to beat. We will be sailing with Celebrity again in the Fall from New Jersey to Quebec. Can't wait to get back on board!! Read Less
Sail Date March 2015
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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