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4 Celebrity Infinity Cruise Reviews for Senior Cruises to Europe - Eastern Mediterranean

We wanted a cruise of the Greek Islands and the Infinity has a wonderful itinerary to see the islands as well as Israel. The ports of call were exactly what we were looking for. Israel was a very good stop and if anyone were to ask me I ... Read More
We wanted a cruise of the Greek Islands and the Infinity has a wonderful itinerary to see the islands as well as Israel. The ports of call were exactly what we were looking for. Israel was a very good stop and if anyone were to ask me I would say Israel is very safe and well worth visiting. It was the itinerary that brought us to Infinity. I have sailed two other Celebrity ships the Summit and Equinox. Sadly the Infinity is not the equal of her sister ships. Both ships always rank in the top 10 in all categories. While the infinity is comfortable she is showing her age. The rooms and public areas are very clean even if the passengers are not leaving trash there instead of finding a receptacle for their discard. Crew does an excellent job of keeping her clean. I would not say don't sail on her as the ports of call are perfect. I have one major complaint about 1 of the ships crew. The DJ who provides recorded music around the martini bar believes that the passengers on the ship are 20 or 30 somethings and insists on playing the music in the area too loud. In four separate days I tried to get the music turned down so that one did not have to yell to be heard while enjoying their martini. I spoke to the bar tender and he accommodated that was one day. The next day the DJ was there and I spoke to him in a very calm and logical way and while he did turn down the volume he seemed to be insulted that I made that request. On another day I found a senior ship officer and complained to him about the arrogance of the DJ who worked that station. He said he would address it. On the fourth occasion the DJ was again there and again I requested the volume be lowered. Again he didn't care for my request but turned the volume down. Clearly he did not understand that the passengers pay his salary and the voice of the cruiser should speak volumes to him. While this crew member was not interested in the passengers comfort I have to say the head bartender at the martini bar was the best bartender I have ever had on a Celebrity ship. He was so attentive and accommodating giving us one of the finer moments of our cruise. Every afternoon we enjoyed our own happy hour at the martini bar. After two days he knew what we drank and with in moments of arriving at a seat had our drinks ready. He knew we always had two each night and when we finished our first he was ready with our second. It was wonderful. His service is typical of the Celebrity crew not like the DJ. Our cabin steward was also accommodating. I had two small issues with the room and one was a physical adjustment and he had it corrected by dinner time. It required the maintenance staff make the adjustment. Happy with the attention. I hear that they ruined the martini bar on the new ship the Edge. The location of the bar is poor and the allocated room is too small. Celebrity martini bar is one of our favorite features of the cruise line. It is a shame that their focus group didn't give Celebrity the correct input for the Edge martini bar. I hope they don't refresh the ships and ruin the martini bar in the process and any new ships they don't do what they did to the Edge. CruCon booked our arrangements. While other travel agents would not pass on savings that Celebrity was offering CruCon did and it was significant. I will always book with CruCon the best in the business. Read Less
Sail Date September 2019
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We ... Read More
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We enjoyed the Blu Dining Room where the food was excellent. We felt the staff was very accommodating throughout the ship. A lot of people on the forum complain the ship is “tired”, but we enjoyed its smaller size and next year it is due for an overhaul. If you are looking for a mega ship with all the new bells and whistles, this is not the ship. However, if you are concentrating on the ports of call and want a lovely means of transportation, this is a great ship and itinerary. We used the ships excursions exclusively and were happy with each and every excursion we attended. By watching the website for sales and using ship credit, the excursions were reasonable. We only had one sea day on this cruise, so we did not participate in many on board activities. However, I attended two dance classes and they were a blast. I also had a message at the Canyon Ranch Spa and it probably was the best message I’ve ever had. The ships entertainment was fine. We attended a couple of production shows and a comedian who was hilarious. All in all we had a fantastic cruise on the Infinity. Read Less
Sail Date July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
Sail Date July 2019
We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in ... Read More
We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in the theatre. Food overall was good but the main dining room menu is getting a bit stale and as such we ate in self service restaurant on a few occasions which was a nice change. We found it disappointing that we could not even try a Martini, using our drinks package, you needed premium, in the Martini Bar. In general the wines that we tried at night did not match the quality from previous Celebrity cruises. We booked three shore excursions through Celebrity and two through Cruising excursions, which on the whole were far better value than Celebrity. Although the ship was okay it is definitely looking very tired and in urgent need of a refit. We also enjoyed coffee at Al Bachio and the occasional confectionary on a daily basis. It was also nice to be sitting somewhere and one of the onboard entertainers would set up and start playing. Read Less
Sail Date May 2019
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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