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10 Celebrity Infinity Senior Cruise Reviews

Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
Sail Date July 2019
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at ... Read More
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at breakfast, etc. Other things I did not like were: most of the activities were based on sales pitches, i.e. selling diamonds, whiskey, wine, etc. Nothing that interested us. There was nothing, not even a colored egg or candy, for Easter. The chairs were always taken in the solarium -- people put towels on them and went elsewhere. The music in the buffet was loud and wailing -- not appropriate. The buffet opened at 12pm and 6pm, which I think is too late. The clam chowder had NOTHING in it but the broth -- not one clam or potato, etc. The crew served dessert at the buffet as if people weren't trusted to do it themselves. Also catsup was squirted on plates in the dining room -- again no trust. We had a concierge cabin and the hors d'oeuvres they delivered in the afternoon were a JOKE -- 4 pieces -- no bigger than a dime each. I ordered a scotch and water with a twist at the Oceanview Bar and it was served in a tall glass with a wedge of lemon. The excursion in Nassau was 3 hours, beginning at 11am, yet there was no provision for lunch. And restrooms were scarce. The worst part was it was at least a mile to walk to the bus from the ship. The pros: The concierge was very helpful, we loved the veranda, the cruise was so smooth it didn't seem like we were moving, the crew were all very nice and the dining room was spectacular. The escargot was outstanding and the hamburger at the pool grill was also very good. Read Less
Sail Date April 2019
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, ... Read More
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, bed valance were torn. Bathroom had a musty smell which was sorted by our cleaner. Dining room was fine, great service and food was ok, ate here for breakfast and evening meal. The OceanView was a nightmare, queues, no room to eat, tables were not vacated and not asked to move even though there were signs. People were having to eat standing up. On the plus side, the cleaning and dining room staff were excellent. Entertainment wasn't brilliant, enjoyed the lectures. Port excursions were ok, I found all three ports very similar and boring. Enjoyed Hubbard glacier very much. In my opinion the company is only interested in taking as much money off passengers as everything seemed to cost extra I will not cruise with Celebrity again. Read Less
Sail Date June 2018
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel ... Read More
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through looking for information about getting on to the ship. We finally made it about half way through the Terminal and we were stopped and told we need a card to continue from here. We were sent back to the entrance to get a card where we were told that they ran out of cards. After 3 hours we followed a group going on and agreed that we were part of the group. We have sailed with Norwegian, Holland America, Princess, Royal Caribbean and even Carnival. Celebrity Infinity has won hands down at doing the best job of screwing up the boarding. Interesting we did the Panama cruise with Princess about 3 years before and have to say that Celebrity Infinity even screwed up the departure in Ft. Lauderdale, Florida. The food on this ship was even below the class of food on Norwegian cruises. We had any time dinning and could only make reservations at 5 pm or 8:30 pm as they always said that all the reservations were taken from 5:30 to 8:30. We finally got smart and would go down at any time. The rooms were clean and our cabin Stewart did an outstanding job and even fold our cloths. The main disaster on this cruise was that a number of people were reported sick and confined to their room wit broth and a little white pill. The staff went about serving all the food and providing us with disinfecting grease at all points on the ship. The treatments of disinfectant and services only the staff seemed to be working until we arrived home. I have inherited the the cough that so many had on this cruise. My wife and I are in our early 70's and feel that if we have to be sick after a cruise that maybe we should stop cruising. We got off the ship on Wednesday and I started coughing as we left the ship and have continued to do it even now on Sunday May 6/18. Both of us feel totally whipped and spend a good percentage of our time running to the john. The entertainment was as good as any other cruise that I have been on. I believe that this ship is contaminated with sickness and would recommend it to even my enemies. Looking at earlier reviews of this ship it appears that those cruising in March experienced much of the same problems. This ship just spent 2 weeks in dry dock; why was it not cleaned up then? Read Less
Sail Date April 2018
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
Sail Date January 2017
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
Sail Date September 2016
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The ... Read More
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The journey through the Inside Passage which is one of the feature of the cruise took part at night. A morning sailing would have been more appropriate for passengers to enjoy the scenery. The restaurants were overwhelmed by the number of passengers and mealtimes were not an enjoyable experience. The "chic' nights were spoiled by diners turning up in the main restaurant in anoraks. Overall the food was far from what we expected from a company such as Celebrity. The first port of call was a total waste of time. A seedy little town of no consequence. Passengers were puzzled as to why we had docked there. Juneau was a pleasant town and to walk around and get a feel of the Alaskan way of life. The journey back was again a disappointment as the cruise through the Inside Passage was again at night. Finally I have a debit of $26.48 on my Visa card and I have no record of spending that amount. We had the classic drinks package and were careful to stay within the guidelines. In summary we would be hard pressed to entertain a Celbrity cruise in the future. Read Less
Sail Date May 2016
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
Sail Date May 2015
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go ... Read More
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go to the shows and walk out due to boredom. I didn't find any activity that I could participate in. If you do not like trivia or dancing, you truly don't have much to pick from. The speakers were interesting in discussing the Panama Canal which was part of our route. On of the speakers was so into himself that he spent the first 30 minutes talking about himself. The service provided for our cabin was excellent. There was an assistant housekeeper who was Greek that was always seen walking around and checking his staff. He was very friendly and personable. The dining service was good but not all the time. The Elite breakfast service was only good if you arrived in the first 30 minutes. However, after that, it would get crowded and the staff were extremely disorganized. It appeared to many of us that the staff did not have assigned tables or even a clear work flow. If someone came to a table that was already serviced, then they would not get any service at all because it would appear that no one noticed them. This became a problem because unlike a typical restaurant, people did join tables constantly that already had others that were waited on. Elite breakfast was a very social gathering.... The Officers were not at all friendly or available. I had an incident in the pool that I reported immediately. Needless to say, no one contacted me after this horrific incident. I finally wrote a letter and 5 days after the incident, I was contacted by the Environmental Officer. We met at 9:00 AM and the first thing he stated was, "I am in a hurry." Food: the Food and Beverage Director was seen often checking on things but this certainty never improved anything. I had the Jerk Chicken with the black beans, rice and pineapple. Note: I had this meal previously on the Century. Well, the chicken was dried and had no flavor. The rice was cold and also lacked flavor. I wrote a note to the Executive Chef and to the F&B Director. Well, it was of no use. When they served it again, the meal had not improved one bit. Meals were often repeated and it got to to point that there wasn't much, in my opinion, to select from. In other cruises, my back up was the fruits and vegetables. Rarely was there bananas on board, or nice apples. The pineapple, mangoes were not ripe enough to eat. The sliced oranges at breakfast were always at room temperature. I mentioned this to the Executive Chef but it was never corrected. I will say that I was able to eat plums towards the end of the cruise and that truly was a blessing. I will also add that after being on the ship for 28 days, both my husband and I lost weight because the food was not inspiring. We ate at the Specialty Restaurant USS United States. The service was good...not great. The lobster was tasteless (as if the sauce on top was suppose to make up for it). My mashed potatoes came out cold. When I asked to warm them up, they return in the same state they were before. I asked for the strawberries and ice cream without the crepe. They told me they could not do it. (Poor service). The dessert ended up being a crepe that weighed about 4 ounces with a very small scoop of ice cream inside and very few berries on top. A very inexpensive dessert. I never ate the crepe....it was way too heavy. I found the restaurant to not have value for what one pays. I sent a note to the Guest Service Manager and she never responded. The ports were very boring for the price we paid for the cruise. Not going to Lima was an insult. I also thought that we were not compensated enough for not being able to go there. I probably would have never booked this cruise had I known that it was not going to Lima. I also lost $90 in an outside tour that I booked. However, Celebrity didn't care about that since it wasn't one of their tours. I will add that the personnel in the Canyon Ranch spa were fantastic. The gym had plenty of machines and it was well maintained. In Summary, if you want to take a cruise around the horn and then up through the Panama Canal, I wouldn't recommend the Infinity as it doesn't provide the "Luxury" vacation one has enjoyed with Celebrity. Read Less
Sail Date March 2015
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We ... Read More
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We met our goal, made some new friends, and had an enjoyable time despite the annoyances that I call "the little things." My review is about those little things that make a cruise vacation standout in a positive light, or conversely cause it to slip into recesses of memory not to be recalled again. Herewith are our findings: 1.Cabin. We were on Deck 8 forward, all the way up front next to the crew stairs. Whenever a crew member entered or exited through the doorway, a horrendous stench of cigarette smoke filled the passageway. Thankfully, it did not enter the room. 2. Cabin. Our room steward was polite, but the service did not meet our expectations. Sheets were changed on Day 6, after I took them off the bed and placed them on the floor. On most days, our room was not serviced before 11:00am; on three days our bathroom towels were not replaced until the evening service. 3. Food and Beverages. I am a coffee drinker and really do enjoy my morning coffee. However, to get the coffee, I had to go to the Lido Cafeteria - a bit of a trek from my cabin. On most days, the coffee in the urns was horrendous. I noticed that signs would be placed on the urns stating "coffee brewing" when actually coffee was not brewing but being saved for later consumption. The result was either burnt coffee or coffee that tasted extremely old. 4. Food and Beverages. I like both orange juice and V8 juice, neither of which was available in the Lido Cafeteria. Orange drink (similar to Tang?) was available through the dispenser. When I questioned the Cafeteria Supervisor I was told that orange juice and other juices are for sale. This is unconscionable on a cruise line that markets itself as "upscale." 5. Food and Beverages. The Trellis Dining Room is best described as controlled chaos. Our table of six was always last to be served and we were generally among the last 20-30 guests to leave every night. The food, however, was generally very good although somewhat repetitious. 1/2 Lobster tails were served one night only. 6. Food and Beverages. Casual dining at the Lido Cafeteria was not always a good experience. We felt that the cooks in the "specialty areas" (pasta bar, pizza, Asian food) did not really know what the food should taste like. Pizza was almost always burnt on the bottom; previously heated pasta noodles were placed into hot (not boiling) water for a minimal time resulting in them being uncooked, and all Asian cuisine contained curry. However, the worst of the worst were eggs benedict. The cook would take pre-cooked eggs from the refrigerator, dip them in warm water for 20 seconds, then place them on top of a slice of Canadian bacon and once-toasted cold english muffins. Hollandaise sauce was placed over the entre - the result, cold centers in the egg, lukewarm everywhere else. Each time my wife and I tried them (3 in all) we were unable to eat them. I believe what frustrated us the most was that there was no one responsible (manager/supervisor/chief cook, etc) whom we could speak too about our experience. 7. Shows. Generally speaking, the shows were entertaining. Our recommendation is to get there early, else risk not getting a seat. For one particular show, I saved our seats for 1 hour just to be sure we would have a place to sit. 8. Photo Studio and Shop. We had 16 photos taken over the 3 formal nights. We purchased 3 photos at the end of the cruise (buy 2, get 1 free). The photographers, in our opinion, were not very experienced. Most of our photos had focus and centering problems. Such a shame. Our experience with the Photo Shop vendor, though, was most unsettling - the evening before our passage through the canal, he sold me a camera with a known dysfunctional battery (my digital camera met an unfortunate accident). I was told the battery would charge overnight, but it did not. When I asked him if he had another battery, he told me no, but that I could exchange my "new in the box" camera for the demonstrator. Reluctant to do that, I asked him if I could have the battery in the demo camera and again was told no. Without any other options (and not being interested in purchasing any of the other cameras), I opted for a refund. My wife and I consider ourselves regular folks - we don't complain or ask for anything special. We like to experience what others before us have and we take pleasure in sharing "me too" stories. On this cruise vacation, though, we don't think there will be too many pleasant memories to share aside from those experiences enjoyed with new-found friends. As I stated at the beginning of this review, its the little things that make a routine trip a good vacation. We'll continue to cruise and travel, but not on Celebrity Inifinity. Read Less
Sail Date November 2009
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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