Doing a cruise through the norwegian fjords was a lifetime-wish of us. We decided to travel with Celebrity as our Adriatic-Cruise with the Silhouette 2 years ago was stunning - what a mistake!
We booked 10 month in advance - with Celebrity in Frankfurt - and exeperienced the worst service ever! Unfriendly, unhelpful and stressed - all the time when I called. The informations regarding transport ...
It was very clear from day on on our dated and untidy ship, that money was needed to be spend on maintenance of many area, from the seating at the pool to the carpets and buttons in the lifts. We felt that perhaps this was an older ship so hey, let's not get excited with that.
It was what happened every where else that was concerning me. The staff were not happy at all. I saw on three separate ...