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7 Celebrity Infinity Romantic Cruise Reviews

We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that ... Read More
We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that also failed to work and balcony railinging with paint sloppily applied. The shower hot water was occasionally not available. About a third of the gym equipment was not in order. We had to avoid many parts of the ship due to ongoing work by maintenance crews. No activities were offered in the sport court and it’s surface was covered in splattered paint. The walking surface on the exterior portion of the ship was stained, And in need of repair. The hot tubs were poorly repaired after years of service, etc etc etc. Rust was prevalent throughout the boat with some stairs actually broken. For the cost of this trip I laugh at the gall Celebrity has to provide such a DUMP of a ship. The staff were excellent and the food was OK. This was our 4th cruise and the only time we’ve been dissatisfied. I’ll never give Celebrity another chance. They should be ashamed! Again, this boat is a dump. Spend your money on another cruise line. Read Less
Sail Date September 2018
We chose this cruise to experience some latin flavour and of coarse Cape Horn... a Magellan dream. The facts are: Buenos Aris port where the ship docked for two days is awful. Shipping containers, strattle-carriers, trucks ... Read More
We chose this cruise to experience some latin flavour and of coarse Cape Horn... a Magellan dream. The facts are: Buenos Aris port where the ship docked for two days is awful. Shipping containers, strattle-carriers, trucks constantly beeping, jackhammers, noisy port. The ship was sandwiched between mountains of shipping containers,affording the view. One could literally taste the pollution, using the balcony was impossible. Our aqua class room: We arrived exhausted. Our bags were in the hall. I asked the attendant if he could put the bed protectors on the bedding as I didn't want to put our luggage on the clean white comforter. He said,'they did not do that anymore???' I asked were the fresh flowers were, the fruit basket, the champagne our bottled water? ''They do not do that anymore. But if I ask he will bring the champagne.' We noticed in unpacking that there was only one robe and no wine glasses. Upon request those were provide. A crumpled up robe was handed over. We also noticed that the bottle of vodka we ordered was not delivered. To unravel that it took three days and several calls to guest services, even though we had our order and confirmation numbers. ( as and aside our cost was $106.00 and the ship stores sold the same vodka 2 bottles for $30...) Montevideo featured a busy working port thankfully not on the same scale as Buenos Ares. We finally relaxed on our balcony. I thought the balcony had been cleaned, my clothing proved otherwise. Three days of filthy had not been touched... I used a white dampened hand towel which came out blackened and filthy from the railing, table and chairs, I called our attendant and showed him my stained clothing and filthy towel. The Captain never mentioned that the ship was in anyway compromised from the start. We were told that our safety was his main concern... We missed Port ARENAS and were given back to our account whatever number they made up. Port Montt was also missed, so to speak... our scheduled arrival was for 8:00 am... that was changed to 1:30 pm (at which time we were still crawling into port). We were tender #3 and at 3:00pm, we hand not been called. We were warned that the last tender leaving port would leave the dock at 6:45pm. How is this visiting Port Montt??? Our celebrity cruise ended in San Antonio. We were hours late arriving and missed our car to Santiago. Read Less
Sail Date March 2018
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by ... Read More
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by unruly kids whose parents took no notice whatsoever of them running wild- through the restaurants including climbing the trellis, barging through the middle of the dance floor and eating burgers in the Jacuzzi. My husband pointed out to the waiters who seemed powerless to intervene. The resturant was immpossible to get into without a 2+ hour wait unless you wanted to eat at 5.30pm. The reason given was so many Spanish families had booked on this cruise and liked to eat late. The first eve we ate at 11.30pm deapite the resturant supposedly closing at 9.30pm One of the main reasons for out S American adventure was the Chilean Fiords. Unfortunately it was impossible to hear the speaker due to microphone malfunction plus having an open bar with many people talking and children running around. Totally ruined our experience Lastly I think it is important to realise that over xmas there will be a lot of families with children running around. On this cruise over 1/3rd were under age 21yrs. This was never explained to us by our travel agent and something we hadn't anticipated, and certainly will be something we will take into consideration going forward This cruise was marketed as a six star cruise. That it is certainly not. Forget gala balls and new years dances- more like turn up in ripped jeans and baseball hats. There wasnt even a xmas cracker or party hat on the table Very disappointed and will be crossing Celebrity off our list of further cruises Read Less
Sail Date December 2017
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
Sail Date September 2016
I had been told by people that Celebrity was a cut above the rest. They must not have been on this ship. There was not much help from the first time we got on the ship right through getting off the ship. First off I had tried to contact ... Read More
I had been told by people that Celebrity was a cut above the rest. They must not have been on this ship. There was not much help from the first time we got on the ship right through getting off the ship. First off I had tried to contact Celebrity about me doing something special for my wife as we were celebrating our anniversary. The webpage doesn't work for that so I emailed them and didn't get an answer. I ordered a cake to be delivered to our state room the first night. While we were at the show they delivered it. The cake was beautiful and tasted very good. The cake was huge and needed to be refrigerated. Here is where the first problem was. We called down to room service for something to wrap up the cake. We were told they didn't have anything to wrap it up in. The refrigerator was small and was full of drinks for extra charge so we couldn't use it so we ended up throwing out the cake minus a couple of pieces. We upgraded our drink package to the premium package. The service at lunch and dinner was terrible as far as getting drinks, I guess that way they cut down on costs. The buffet was good with a few exceptions. At breakfast they had a poached egg stand that was manned by one person to serve the entire ship. At lunch they had a pasta station manned by one person. The ice cream station was manned by one person. Tables weren't being cleaned off. Coffee dispensers were always empty. The floors were filthy. We booked an excursion for Belize, in the morning the wife was sick so I headed down to the excursion desk. The desk was closed but there were three employees there. I went up to the desk to talk to them and the lady stuck the close sign in my face. The selection for dinner was subpar to other cruises I have been on. As to the other reviews I knew the ship was just coming out of dry dock and I knew not everything was going to be done until December so0 the construction didn't bother me. The only good service was at the café. The only thing great about the cruise other than being with my wife and friends was the entertainment. I doubt very much if I would ever use Celebrity again. Read Less
Sail Date October 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
Sail Date May 2015
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the ... Read More
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the airport recovering from the 2010 earthquake which significantly damaged the International airport. Our private tour guides, Sergio and Annaliese from Perfect Day tours where perfect hosts and gave us a customized tour of Vineyards, Isla Negra, Vina Del Mar and dropped us off in our Valparaiso B&B called Hostel Morgan. The B&B was reasonable, in a fun area with many food options but a bit noisy at night. Thankfully, we had earplugs! Embarkation was easy and reasonably efficient. The cab was 8,000 pesos which included 2,000 peso tip. While most of the ports of call were arranged using private excursions (all amazing), we did arrange two Celebrity tours with Celebrity. The full day tour to the Altiplano from the port of Arica was amazing with Llamas, Guanacos, Vincunas, Alpakas, and Chilean Flamingos. The guide was informative and fun. The next port excursion with Celebrity from Pisco to the Ballestra Isle which also had great views of bird and sea animals but the trip was delayed with a late arrival of our boat. Leaving less time for wildlife. The Celebrity Infinity staff welcomed us onboard. The crew needed a long time to clean and sanitize any ship based in South American typically struggle to control Noro that's brought in from SA ports. They did keep us comfortable in the buffet until our rooms were ready at 4pm. Our stateroom was clean and in good order except for a broken telephone which we reported to our stewards when they came to meet us. The Celebrity Infinity main dining room service was excellent and the staff was top-notch. Our food was as good or better than other cruise lines we have used (HAL and NCL). The at sea teaching classes were also good providing good information and background on the upcoming ports and culture of the ports/countries that we would visit. However, the entertainment onboard was poor and wasn't appropriate for a South American cruise. Seeing poor Broadway shows and performers from everywhere but South America was disappointing. On other cruise lines, when we would pull into a port, they would have periodically have culturally relevant shows (e.g., in Scotland on a 2013 cruise, we had Scottish Bagpipers and on a trip with a port call in Istanbul, we had a Turkish dancers). The entertainment was unimaginative and inappropriate with some singers who were off-key. I've seen High School musicals which showed more imagination. We used one shore excursion from the ship and it was delayed (with our group losing an hour waiting for a boat and guide). Very upset cruisers who had to stand in the sun for an hour by the pier waiting. My phone voice mail system wasn't operational for the entire cruise which hampered our Cruise Critic groups from getting together or updating tour. We called repeatedly throughout the two-week cruise and finally got a senior staff member who indicated that "it's a French voicemail system and we've been having issues with it". However, I would not that after noting this on a comment card, they gave us some onboard credit (so at least they finally tried to provide restitution for our inconvenience). I'll likely not use Celebrity in the future based on price/ value but did enjoy the South American ports and Panama Canal. Read Less
Sail Date March 2015
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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