"We did meet some wonderful people and had a good time, so that was a plus, i just was expecting more from Celebrity, many others on the ship were saying that this was not normal Celebrity and some first time cruisers on Celebrity said they wouldn't cruise with them again.Most of the staff were great and tried to make up for the tired ship, but some were just not interested...."Read More
SmudgerNZ
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1-10 of 287 Celebrity Infinity Romantic Cruises Reviews
We chose infinity after traveling on solstice and we're very impressed. Sadly the infinity is no where near the same class. It is shabby and much of the decks are rusty.
The food in main dining room can only be described as school dinner type food. Very little choice and basic . The entertainment in bars is again very basic with little audience engagement.
The staff work very hard but ...
main dining room service was excellent. Food was just ok. there were options every day for grilled salmon and chicken. steak looked burnt and very thin. menu was not very exciting. one night's options included duck, lobster, beef wellington, and lamb. other nights not as exciting. servers were excellent and very accommodating. wine steward very helpful and ready to assist us every night. cabin ...
The Heating did not work and there was loud constant noise in the cabin. Other passengers also experienced similar problems . Guest relations were aware of this but presented as though this was the first time it had happened. Technicians tried to fix this but this resulting in a burning smell throughout. We were then offered an indoor cabin with even louder noise issues than the previous one. ...
Ship is badly in need of an update and suffered numerous mechanical and scheduling issues on the 10 Night Spain/Portugal trip.
Staff did their best but seem to be significantly under-staffed compared to pre-Covid levels so service siffers. Persian Garden was only 25% operational and priority embarkation seems to be only available at beginning and end of cruise.
The cost of the Retreat is ...
The cruise was meant to be a relaxing break and booked a Concierge cabin that was partially obscured.
On boarding we were left to our own devices, no assistance in finding our way to the cabin and when in the cabin no information on or where the welcome aboard lunch was being held. The concierge cabin was no different to other standard balcony cabins. The glass in the veranda had a crack ...
Itinerary made it worth going.
Have been on Infinity in the past, ( and other Celebrity ship's ) and we noted a drastic drop in menu standard at main dining room. The confirmed late dining had gone missing in the reservation, and we had to negotiate a bit to get a set table. Waiter service was inadequate. Each night we waited a very long time for everything. Shortage of staff or they are not ...
Having been on the Solstice class ships on four different cruises, nothing prepared us for this older kind of ship at full capacity! Okay, the ship is old, we expected that but the public places are well kept up and the food is fine too. However, the great aspects of a Celebrity cruise are missing, and the constant negatives of Celebrity are worse here than on the solstice class ships. I mention: ...
We chose this Celebrity cruise based on the reputation of the cruise line and on the Venice to Athens itinerary. Our experience was below that on four previous cruises, two cruises with Royal Caribbean and two with Holland America.
-The website was cumbersome and difficult to navigate. Customer service was non-responsive. The one thing Celebrity did well was to take your money; anything else ...
Ship is older but clean and in good working order. It’s an older ship and smaller than some of the newer ones but easy to navigate. Staff is pretty good for the most part. Our room steward and our dining room staff were great. The others were OK except for the bar staff. In general the bars and bar staff are the weakest. Food is actually pretty good. We have been on more than a handful of ...
Overall, we had a nice vacation and trip on the Celebrity Infinity. This ship is definitely older and a pretty standard, mid sized cruise ship. Do not expect any special bells or whistles on this ship. I would like to point out a few things to be aware of:
1. Age of Ship: I have seen some note that the ship was recently refurbished, but if it did, I did not see it. There was lots of visible ...