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40 Celebrity Infinity Cruise Reviews for Romantic Cruises to Alaska

We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our ... Read More
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our day in Ketchikan on this trip but nothing we do about that. We booked all of our excursions ourselves instead of through cruise line which worked our well and was less expensive than utilizing cruise line. Research via trip advisor for things to do. We we did wildlife and whale watching as well as Misty Fjords on a float plane. The plane excursion was great. Trip to mindenhall glacier and national park was very good. Food was disappointing except for the Ocean Blue Cafe. Best bets is to get food to order at the cafe. You can do this at breakfast and lunch. Trellis dining room was okay but nothing to write home about. Our best meal was at Tuscan but 90 dollar upcharge. Entertainment was okay. One good comedian, good Elton John Tribute and decent cast shows. The waiters and servers were very personable and good. Jorge was very good at the Trellis. Trip to Hubbard glacier was great even in wet weather. Rooms were okay, decent shower, uncomfortable bed and pillows and limited closet space. Furnishings were dated. Would I cruise Celebrity again? Very doubtful, it was less than expected. Read Less
Sail Date August 2018
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but ... Read More
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but not fancy). We chose to get an Aqua-Class stateroom and were definitely glad we did, if only because of how much of the embarkation line we got to skip! The room was nice, the balcony was nice. We did have a bit of noise from the very loud walkers/runners/jumpers upstairs, but it wasn't enough to ruin anything (we were on deck 9, port side, towards the front). We could tell the ship was older, mostly from the decor, but it was well-maintained. The worst sign of age was some looseness and bounciness in the floor of our bathroom. The buffet was fun sometimes, but always very, very crowded and the food was really hit-or-miss. Finding a table wasn't the easiest, either. We eventually opted for lunch in the main dining room, even though it meant standing in line for at least 10 minutes (sadly, not really longer than for some of the buffet sections). Aqua-Class was also great because of the dedicated dining room, Blu, for breakfast and dinner. We never had to wait more than 5 minutes for a table, and they always asked for our preference in window-or-not. All the staff was wonderful; all smiles and friendliness and efficiency. We were especially fond of our sommelier, Fernando, who just seemed to really know his stuff and love his job. We do not have children, and were slightly surprised at the number of children on board (based on web comments and our friends' experiences), but maybe that was because it was July. The adults-only heated pool in the solarium was our favorite place to hang out. We also found the Silent Disco fun and funny. And our only on-ship sightings of humpbacks and dolphins were from the ports in the Constellation Lounge. We did a Macallan whiskey tasting with Conrad, which was excellent (we always learn new things at tastings). The live entertainment was fabulous; we especially loved the Lighthouse Duo, and the aerialists who performed with the singers and dancers on-stage. We only used the gym once, but that not for any reason besides not feeling like working out; we were able to get treadmills without a wait. We did shore excursions at all three ports; all nature-related, and we did see some wildlife (although not bears! No luck at all!!). The only upsetting part was that somehow they missed giving us our excursion tickets in our welcome package in our room. Therefore, we weren't aware that we needed tickets, and thought things would just be managed all through our roomkeys (like Disney). So, we waited until we had been in port for a little while, then wandered downstairs, only to overhear someone say that, "They're checking in excursions in the theatre." We went there, and the door attendant asks about tickets. Well, that was a panic moment. I ran back to our room to get our receipts, while my husband ran to the Excursions Desk. Happily, they were able to immediately "reprint" them (their words), and we made it to our first excursion on time, but frazzled. The tours themselves were well-organized with pleasant and knowledgeable guides, easy transportation and no feeling of being rushed on our return. We would travel with Celebrity again. We might like to try one of the new ships they advertised. I think we're now too spoiled to go below Aqua Class, though. We also bought the Premium Drink package, which was totally worth it (for us; we kept track to make sure). Made it most relaxing to just order a drink (or a smoothie, or a coffee) any time wanted without worrying about what the bill would be at the end. Disembarkation took just about an hour and was very organized and not confusing, so not bad at all. We stayed on in Vancouver for four days when we returned, but not through the cruiseline. A great trip! Read Less
Sail Date July 2018
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity ... Read More
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity lived up to our expectations. Everything was first class from the silky smooth check-in, our cabin to the entertainment. The unrestricted views from cabin were excellent and enabled me to see not only porpoises but also a whale leaping on our return to Vancouver. Very little that I can actually be negative about with the exception of the food in the Oceanview Restaurant in the evening, the quality was absolutely fine however the food could have been warmer (I like my food very hot) so after the first evening we used the main restaurant every evening and the food there was amazing and piping hot, served by a very attentive waiter named Arta and his team. Special thanks to them for making us both feel very special on this special trip. The one thing I do really like is the evening entertainment in the theatre - this was very professional with a proper orchestra whose abilities and talents are of the highest quality and the whole experience was as expected. Please do not go down the route of recorded music a live band or orchestra really adds to the overall performance of both the on board team and the guest entertainers. As this was the first part of a 3 week adventure in Canada and Alaska it certainly got us off on a high and that never dropped so if you are looking for a great time amazing scenery and a real high do it and do it with Celebrity. PS I only gave a 4 star rating due to the temperature of the Oceanview food on the first night I would have made it 4.9 if I could have Read Less
Sail Date July 2018
My husband and I were hesitant but booked our first cruise- the 7 day Hubbard glacier tour, on the Infinity. It was amazing! The staff was exceptional from the bar staff, to wait staff, to the helpers in guest relations. In fact guest ... Read More
My husband and I were hesitant but booked our first cruise- the 7 day Hubbard glacier tour, on the Infinity. It was amazing! The staff was exceptional from the bar staff, to wait staff, to the helpers in guest relations. In fact guest relationships was exceptional. We had a small issue with a lost jacket and they went above and beyond to help us find it and get it sent to our room. They continually worked hard to ensure excellent service! they truly seemed happy to please. The buffet food was okay and the nighty dinner in the Trellis was above average. Drinks in the martini bar- delicious! Entertainment from the shows to dance lessons to comedy was awesome! We especially loved the acrobatics and nightly dance performances. If you get the opportunity- the silent disco is a must for all ages! Specialty coffee in Bacio was amazing and made a great start to each day. Another favorite was the included room service- it was great to get breakfast delivered to our room each day, and afternoon snacks. We were happy to find that children didn't run free and were very well behaved during our cruise. We highly recommend this ship! Read Less
Sail Date June 2018
As this was our very first cruise, we didn't have anything to compare against, however our expectations for what was our Honeymoon were higher than what we experienced on our cruise with Celebrity Cruises. Whilst the list of ... Read More
As this was our very first cruise, we didn't have anything to compare against, however our expectations for what was our Honeymoon were higher than what we experienced on our cruise with Celebrity Cruises. Whilst the list of amenities available is indeed impressive and the service provided was generally very good/excellent, I feel Celebrity Cruises can refine some of the services they provide to be more inclusive as there was definitely a feeling that many of these were tailored towards passengers willing to put their hand in their pocket further on the cruise (Add Ons). My first issue was the pushy sales oriented nature of the cruise, we had barely stepped onto the ship when we were accosted about drinks packages, a waiter handed us a glass of champagne as we boarded then moved to take it from me while asking if we had purchased a drinks package, a simple check of our card would reveal we had already purchased a mid-range 'classic' drinks package which was our choice, but this was obviously not enough as we were pressured to upgrade to the premium package several times in the opening couple of days. This appeared to be a sales driven tactic, in order that certain crew members might pocket commission? A cynical view perhaps but thats how it appeared to us. The way this was approached left a bad taste in the mouth. Also, some of the Level 10 bars glasses were worn and dirty and some staff were inconsistent about what was and what was not included in certain drink packages. The most absurd thing I heard was that the 'classic' package did not include cans of coca cola but instead the customer should receive a glass of coca cola poured from a bottle. This was more often than not flat, as a result. Also certain cocktails were provided which were missing specific ingredients, a French Caribbean arrived with no Malibu! Poor show! My second issue was the frankly scandalous internet prices offered onboard. When you pay a small fortune for a ticket for the cruise, the last thing you expect is to get absolutely no internet / wifi provided free of charge or even for what might be viewed as a bargain. I can understand the need to cap access to a certain extent, however a basic free or low cost internet package should be provided in this day and age when social media is available to share this experience with family and friends. If guests want to stream movies or use large amounts of data for personal or business purposes then a charge would seem appropriate but for basic internet use, checking emails, social media and web pages this would use comparatively little data. The hourly / daily and weekly rates were excessive in the extreme and anyone willing to pay the fees must have pockets deeper than the oceans we were sailing on. Along the same lines was the excessive prices for spa treatments. In the UK and probably United States / Canadian high street the same treatments can be purchased for a 1/3 of the cost they were on the ship and this will only put people off. It would be a far more attractive amenity if the prices were more realistic and in line with the prices on land with maybe a few pounds mark up and catered for everyone and not just the elite. It was simply a rip-off. Other (probably well intentioned) amenities like the photography, filming, art auctions, casino etc. had a cash cow feel to them. The Cabin The cabin was small and a little bit of a letdown but it was adequate for the amount of time we spent in it. It had dirty exterior windows (porthole) making it difficult to see out of it, I understand the difficulty in keeping these clean due to the sea spray etc but it would have made a better impression on leaving port to a clean window to look out of. The ship is in need of some soft refurb in key areas particularly the cabins, as cabinets and furniture was dated and had worn finishes. The Entertainment There was a huge list of events and functions which had something for everyone so I give credit to Luigi and Lauren and the gang for this. The Shows we saw were excellent, professional and the two comedians superb. The Naturalist, Milos was a scream, a very funny man who made the subjects he lectured on even more interesting than they might have first appeared. We saw him at every opportunity. Give that man a fresh contract I say! The Excursions Excursions were very good if overpriced (tourist fees which is kind of par these days), the only real gripe I have here was that the advert of seeing specific wildlife in many places should be based on the season travelling as some wildlife like Beavers, Moose, Orca etc was not seen as advertised and in some cases walks to see such wildlife turned into plant and tree discussions to fill the void. The Staff The staff were on the whole very friendly and courteous, our room attendant was excellent and always left the place immaculate every day. Room service was prompt and friendly. Unfortunately there was noticeable evidence of staff intimidation where junior staff were told off / scolded in front of guests by senior staff. This should not happen in the company of guests. Our experience was that the more senior the staff member the less likelihood you would get any acknowledgment as we walked throughout the ship with officers in particular grumpy and disinterested. The Food The food we received at the Trellis Restaurant was very good, we only had one meal which fell below usual high standards. The only gripe with the restaurant was the offer of flexible dining, only to find that table space was at a premium whenever we tried to utilise this service, I think more thought should be put around what exactly is being offered here, dining is either fixed or flexible, it appears it cannot be both. The response to this on the busiest evenings was simply to offer guests a small discount at one of the pay extra specialist restaurants on board the cruise ship, yet another sales pitch! The level 10 ocean view buffet style diner was decent for breakfasts and lunches but it felt like running the gauntlet trying to find a table, hence why for breakfast we resorted to room service as it was too manic from 8-10am up there. In Summary On the surface, Celebrity Cruises offers a shiny product but some of it's services and prices should be refined to be more inclusive of all customers. Celebrity Cruises should consider that they may lose customers for future cruises to competitors who fulfil the same services they do but in a fairer manner. Read Less
Sail Date June 2018
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another ... Read More
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another cruise while on board. The ship as mentioned in other reviews is not new; however it is very well maintained and nothing in relation of the ship's age impacted negatively our cruise experience. Embarkation was a breeze (15 minutes for security, 15 minutes for customs and 10 minutes for boarding.) Disembarkation and embarkation was smooth at every port of call except Ketchikan where a small delay occurred: it took 10-15 minutes. Final Debarkation in Vancouver using the self-assist process went extremely well. We were on the street, passed customs with our luggage in 15 minutes. This was our fastest debarkation process so far! Cabin 9057: Aquaclass. Very similar to the veranda cabin we had on Solstice. Very clean, well maintained. Loved the balcony with the large overhang protecting against rain and wind. No issue with noise from the deck above. The multijets shower was impressive. Plenty of storage space. Demineralized water and extension cord for my wife's CPAP were already in our cabin upon arrival. Bravo and thank-you to Racquel, who took good care of us in a very discrete yet efficient fashion! Food: Service at the BLU restaurant was attentive, efficient, personalized. Fantastic Experience! Bravos to Olgica, Carlos, Everson, Miller, Rina, Vivie, Jonathan! Bravo also to our sommelier Fernando, who really did a good job at enhancing our dinner experience and taught a nice wine/food pairing seminar. Fun and instructive! We ate most dinners and breakfast in Blu. Did not try specialty restaurants on this cruise. The food in BLU was excellent! We loved every meal, in particular, lobster night. Now that we are ashore, we already miss Blu. Food in the Main Dining Room for lunch was good to excellent as well. We really had no issues there, however, we did not use it very often. (twice I believe). Food at the Oceanview Cafe was good. I loved the pasta bar. However, finding a table at that OVC can be tricky at times. Cafe Al Bacio, and Mast Grill Bar all obtain good to excellent mark as well. Entertainment and activities: Luigi (Cruise director) and his staff did an excellent job. The production shows were well done and entertaining. We really enjoyed them, even more that last year's shows on Solstice. We went to all the late night shows except on the first night, due to travel fatigue. Games such as trivia, True or False, Minute to win it, Paper Airplane competition, Silent Disco and music throughout the ship kept us entertained and pleased. This was in addition to whale and nature watching! Captain and crew did a magnificent job in bringing the ship so close to Hubbard Glacier and by doing a 360 degree turn so that all staterooms with a view could take a look at this magnificent glacier. It was a unique and phenomenal experience! Service/employees at Guest Relation, Shore Excursion and Future Cruise were helpful and efficient! Ports: We took Celebrity Excursions for each of the port of calls: Icy Strait Point: We had a fabulous time. Weather was beautiful. Humpback whales were present in port wot welcome our ship! During the Rain Forest walk\Whale watching excursion, we saw bald eagles, a pacific coastal brown bear, a spirit bear, a deer and lastly more whales. Including one humpback whale who put on a show for us, by breaching three times and then swimming on its side to show all her fins. We will not forget this fabulous day! Juneau: Rain forest walk to Mendenhall Glacier and another whale watching tour. The walk was beautiful, and observing a mother black bear in the trees with her baby cubs swinging at the top of other threes a bit further, made our day! The arrival in front of Mendenhall Glacier was impressive. Wow! Ketchikan: Another rain forest walk. This was not a bad tour, but the visit at Betton Island did not reveal any of the fauna we had hoped to see. This said, was saw during the boat ride, a very large eagle nest with two beautiful bald eagles supervising the situation. The trees and flora at Betton Island were quite impressive though. All and all, we experienced a fabulous cruise and enjoyed every moment! It is an experience we will remember. I would recommend this cruise and Infinity without hesitation! (Just beware, by all accounts we were extremely lucky on this cruise regarding weather: we had very few rain showers and short ones only which contributed to our unique experience.) Fitness and Spa: We tried the gym one (it was a bit crowded and difficult to find an apparel, but we were able to do our workout) and we also tried the Persian Gardens once. The view from the "inside" Persian Gardens on Infinity was not as nice as the view from the same room on Solstice which was spectacular. This said, were were able to try all the rooms and really enjoyed the experience. Thank you very much Celebrity and in particular, to all the crew of Celebrity Infinity! Read Less
Sail Date June 2018
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we ... Read More
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we opted for a somewhat larger cabin and switched from a standard balcony to a Sky Suite. The extra space was ideal for parking the contraption. Our adjacent neighbors acquainted us with the perks we were now entitled to as suite guests. They had a fondness for the suites-only Luminae Restaurant, so we joined them often and became mesmerized with this dining destination (complementary $). The food in there is at least equal or better than the specialty restaurants, and with tripled attention from servers. We were sold. So, we booked another Celebrity cruise, the Infinity (Vancouver, 7N to AK RT) for Sept 3, 2017. This time we booked a Celebrity Suite. Three days before the cruise, Celebrity phoned us to offer an upgrade to a Royal Suite for a reasonable extra charge, and we took it. PRE-CRUISE IN VANCOUVER: We spent two nights pre-cruise at the Pan Pacific Hotel, located on top of the Vancouver cruise terminal. Talk about convenience! Fabulous accommodations. Our room had a balcony overlooking the ships coming and going, along with dozens of float planes, copters and other vessels that kept our rapt attention. One perk (of many) - the hotel porters delivered our check-in luggage to the ship on embarcation day. We handed them over and we didn't see them until that afternoon in our cabin. Five stars to the Pan Pacific! THE SHIP: The Infinity is among the fleet's older boats, built after 2000, but refurbished to the Solstice quality level in 2015. Similarities to the Solstice are abundant and lovely. Being 91,000 tons (mid-sized), the ship felt large, but required less hiking for our old bones. Nice. Amenities were superb, the conditions of the carpets and furniture were pristine. DINING: We stuck with the Luminae mostly, but did adventure to Qsine for a "crab shack" dinner special that was delightful. In the Tuscany Grill we did their Captain's tasting menu with numerous wines paired to the many different foods laid before us. This compared somewhat with the version that we enjoyed on the Carnival Pride last year, but I'd give a slight edge to Carnival for presentation. Infinity's buffet was fine; we ate lunch in there twice. Their well-hidden Pasta/Pizza bar at the stern was impressive. We chose one of their semi-cooked pastas that was cooked further, while our custom ordered sauce and garlic/veggie/meat bits were heated in a skillet. They were artfully combined and we enjoyed that lunch al fresco. ENTERTAINMENT: we did very little in this regard, opting for the bars and balcony comforts. Much of the stage performances were shown on the stateroom flat-screens. SERVICE: Our Royal Suite came with a butler. A friendly, knowledgeable fellow, he jumped for any needs we had and suggested activities or food & beverages. We miss this level of attention back in the "real world!" PORTS: a ginormous shout-out for the whale and wildlife sighting excursion that we enjoyed at the Icy Strait stop. The guide said we'd gotten lucky, as a group of eight humpback whales cooperated to use a technique creating "bubble net feeding." One or more whales would dive low, blow a 30' wide circle of bubbles that rose. Schools of herring above would become tricked into congregating within this cylinder of bubbles. While they were packed together, the whales would simultaneously swim vertically within the bubble, and strain thousands of fish into their jaws. Their mouths would fill up like a Pelican. This presentation recurresd every 8-10 minutes for over an hour! Mind you, this was happening within 200' of our boat! Everyone got plenty of pictures; lots of oohs, aahs and wows! We cannot say enough about the Hubbard Glacier. This thing is gigantic: 6 miles wide, 400 feet tall, and 76 miles long, starting back in the Yukon. The ship gets in fairly close, but at a safe distance. We saw two calvings with large flumes of splashing sea, and heard the rumbling of maybe 20 more that we didn't spot. Alaska and Canada are special for cruising. The beautiful enormous mountains, fjords, glaciers cannot be matched in the Caribbean or Med. Did I mention the Martini Bar? That too was a worthy attraction for us. Two of our 5 booked future cruises are on Celebrity. Read Less
Sail Date September 2017
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events ... Read More
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in the Constellation lounge. It was ridiculous how long it took to get a drink. And several were in slow motion all the time. Very frustrating, and yet the Martini Bar Bartenders were amazing and plentiful! They made it so fun to watch their antics, playing and interacting with customers. Our room was great. We did balcony and were very happy with the size and space to put everything. We had a wonderful cabin steward. The evening entertainment was a nice variety. The comedians were awesome, the aerialists were amazing and the singers were really good. We enjoyed the Entertainment Cruise Director Luigi! And we really enjoyed the other entertainment director - Nacho! However, his assistant Jeanna was so LOUD and obnoxious. She is way over the top and we left several events because she yells into the microphone and we didn't want to listen to her. Our only real disappointment was the food. The Ocean view cafe lacked flavor, options, and creativity for breakfast and lunch. The 2nd row of food was unreachable due to the shields. It really needs to be redesigned. The food had no flavor. No one in our group was happy with any of the options there. Very disappointing. We ate in the dining room every night and it was hit and miss. Some nights were really good with options and others were disappointing as well. We've had such great food on previous cruises and this was definitely not something to be excited about. Overall, we enjoyed the cruise and especially the staff.... Read Less
Sail Date September 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
Sail Date August 2017
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities ... Read More
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities included hair dryer, toiletries, bath robes, stationary, safe, mini fridge, 2 umbrellas, and small binoculars. Martini Bar was very fun. The bartenders are performers in their own right. Johannes was great and the iced bar tops are very cool. Jeanna and the Activities group made all the ship games and activities fun. Trivia, live game shows, and "tailgating" game competitions were fun to break up the day. The performances were awesome. Between the comedians, the acrobats, and the song/dance performers, we made sure not to miss one of the shows. Dinner in the dining room was always a good time. The service was excellent by each staff member that we encountered. The buffet could use some better organization. Especially the "made to order" stations that left little room for a line and always had a crod of people mixed with those trying to place their order and the others who had already ordered. Read Less
Sail Date July 2017
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake. I would urge ... Read More
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake. I would urge you to take a look at the photographs as part of this review. To say we were disappointed would be an understatement. First off, as soon as we got on board, the first impression was a tired, old ship. We sat down at a table for lunch; it had a large crack, right across it. Worst of all was the cabin… soon as we walked in, we noticed that the bedding had holes in it! We then noticed that the bed skirt was grubby…. Not looking good. So we then pulled the duvet out of the cover and were DISGUSTED at the condition of it, with yellow and brown stains. The toilet had a black ring around the top of the water line. The bathroom mirror along the bottom was badly marked Of course we complained, and all bedding was changed immediately, but it sets the cruise off to a bad start. On the night, the cabin was FREEZING, seems the thermostat was faulty… again this was changed, but on the second night, it was still cold in there… it was adjusted by the engineer again. We had several sleepless nights due to the fact the rubber seal on the door was defective, and caused a whistling sound and a draft. Service in the restaurant was not up to the standard we had experienced on the two previous cruises, and I didn’t feel the food was as good. Embarkation was a shambles... we stood for 2 hours! All in all, not a good cruise, fortunately Alaska and great weather was the only good points. Of course Celebrity have admitted it was poor, and offered us money off the next cruise, if we go with them, but I have lost faith now that Celebrity can meet our expectation in the future. Read Less
Sail Date June 2017
The cruise met my expectations, and the food and most of the entertainment exceeded them. I was a little disappointed that the last two nights they only had karaoke instead of an end of cruise party. Turned out the big event and highlight ... Read More
The cruise met my expectations, and the food and most of the entertainment exceeded them. I was a little disappointed that the last two nights they only had karaoke instead of an end of cruise party. Turned out the big event and highlight meal was on Thursday night (we docked Sunday morning).We didn't know so missed both as it had been a long day in Juneau. Only minor quibbles otherwise, thought elderly lady "naturalist" lectures a bit flakey. It was sell sell sell and drinks expensive, to push you toward packages which were absurd prices. We didn't book shore excursions through cruise so we could judge weather Alaska can be wet. This was good as we did the flat plane over the glaciers from Juneau on a lovely afternoon. If we'd booked ahead and done it the next day in the rain it would have been far worse. To be fair though the cruise excursion was not much more 19$than from the shore. We took 35$ shuttle to Mendenhall which was fantastic, then did Brewery tour which was also great and fantastic value tried 11 beers (3 for tasting then each could choose 4 ,5oz glasses. Then mellow did the floatplane over 5 glaciers perfect. Wet in Ketchikan,(in fact wettest town in Alaska with 168" of rain per year!! but pleasant enough walked creek st and then did town totem museum. Icy strait also pleasant but quiet as arrived late in day so closed up. Most notable were the number of bald eagles flying round the town Read Less
Sail Date June 2017
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the ... Read More
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the level of service. Service throughout the ship service was a bit hit and miss. Some crew members were attentive, while others were irreverent and some just ignored you. Service in the dining room was good but slow. Infinity is starting to show her age. Most public areas are satisfactory. The cabins are tired and in need of updating, but the cabin attendants were very good. Embarkation was not very well organised, long queues at check-in, baggage drop-off and going through USA Boarder Control added even more queues. It took nearly 2 hours from getting out of the taxi to boarding the ship. Disembarkation was better organised and smoother. Dining was good, the food was very good, in the main dining. The buffet restaurant on deck 10 was like a bun-fight, especially at breakfast. With only one main dining room serving breakfast and only open until 9am, nearly all the ship seemed to try and eat on deck 10. Trying to find a seat was nearly impossible. Entertainment was very good and there was always somewhere to go and enjoy a live show or activities to take part in. There shore excursions were good, a good selection in each port to suit all tastes. Overall, I enjoyed this cruise. The destination had a lot to do with that enjoyment. Having only 3 ports of call, some of these for only a few hours, in a 7 day cruise, does mean you rely on the ship to entertain you, which it did well, most of the time. We were fortunate that the weather was good when we approached the Hubbard Glasier, the ultimate destination. I will cruise again, but whether I cruise with Celebrity will very much depend on the destinations and ports visit. Read Less
Sail Date September 2016
This was our first cruise & what an amazing experience sailing to Alaska. The ship was immaculate our room spotless & the staff were friendly & helpful nothing was too much trouble. There was was lots of entertainment if ... Read More
This was our first cruise & what an amazing experience sailing to Alaska. The ship was immaculate our room spotless & the staff were friendly & helpful nothing was too much trouble. There was was lots of entertainment if you wanted to join in but also plenty of quiet space too if you preferred not too.We particularly enjoyed the evening shows which we watched nightly at 7pm before 8.30pm dining. The food was amazing we were really impressed by the variety of meals & the exceptional service we decided to dine on our own table in the evening rather than share which we preferred but we did share at breakfast some mornings which was fine. We really liked visiting the Ports we personally found the shore excursions very expensive so chose to self explore which worked well for us. We enjoyed the cruise so much we booked another one to Asia while we were still on board! Read Less
Sail Date September 2016
Always liked Celebrity and wanted to go out of Vancouver. In Vancouver we did the suspension bridge which was great, the Canada Flyover which was short but great, loved it. Stanley park bikes which was terrific. Food was ok, unless your a ... Read More
Always liked Celebrity and wanted to go out of Vancouver. In Vancouver we did the suspension bridge which was great, the Canada Flyover which was short but great, loved it. Stanley park bikes which was terrific. Food was ok, unless your a foodie., just grab some dinner because some restaurants expensive. However remember your US is @1.28 to Canadian. Not bad. We stayed at Hyatt Regency, Very nice and good location. Fairmont waterfront was right by Canada place and looked real nice. The ship although old was maintained well. But for some unsightly worn chairs, railings, steps, broken elevator buttons the ship for the most part was well maintained. Service was very good throughout. The food at the buffet was good. Good variety, Good tasting for the most part. Crowded particularly because the weather kept people inside. But no real complaints. The desserts have never been celebrity strength. They look great but do not taste great. The ice cream and gelato is very good. The cake spectacular (lots of cakes on display was beautiful, and some were very good tasting. Dinner at the Trellis was average. Not like it use to be. I rarely sent anything back but ie: First night Prime Rib was fair to good. They had roasted turkey one night which was again good, the lobster tail and the lamb chops were good. The beef wellington was good. Again most of the meals were fine. (on a 1-10 they were a 6 or 7). Service again was very good. Drinks were weak but fine. The martini bar was understaffed, difficult to get a drink (yell it out). The excursions were expensive, but good We did the whales in icy straight and saw some humpbacks and other wildlife. Got rained out of the helicopter landing on glacier with dog sled down in Juneau (disappointed). We did the gardens and trip to Mendenhall. Mendenhall glacier with the waterfalls was very nice, gardens were fine, In Ketichikan we did a float plane to neets for bear watching at the hatchery. This was a great trip. We saw bears snatching salmon out of the water and eating it. Real wildlife. Because of the type of trip, lots of time on the ship, little boring, but I was with wife, and friends and so had a great time. Weather was cold sometimes and beautiful other times. Glacier Bay was a cloudy cold day, but we got right up close and with my balcony it was amazing. Ketchikan had some nice shopping as all the ports, but reasonable in Ketchikan Overall great trip No real complaints. Read Less
Sail Date August 2016
Our first cruise to Alaska was certainly memorable. First time with Celebrity. The ship is very clean though there are signs of age. We had a balcony cabin on the starboard side, room 7014. The cabin was nice with plenty of room for me ... Read More
Our first cruise to Alaska was certainly memorable. First time with Celebrity. The ship is very clean though there are signs of age. We had a balcony cabin on the starboard side, room 7014. The cabin was nice with plenty of room for me and my wife; plenty of drawers and closet space. Bathroom was small as expected but functional. Decent shower pressure. The beds were comfortable, put together as a king and made up twice a day. The balcony was a nice size for the two of us though it was set back, not exactly on the edge of the ship as is the cabins just below us. This comes in handy if it's raining (which it rarely did), but not as great for taking pictures. Still we enjoyed lying in bed at times looking at the scenery. I definitely recommend a balcony cabin for this trip. The TV: A good interactive feature where you can review your account, view shore excursions, preview port info, etc. It also had a few outside channels like CNN, ESPN, other cable networks. We didn't bother with the honor bar. One note: only two open outlets near the desk so charging electronics might be limited. The ship itself is fairly large but not overcrowded. On deck 10 the pools, which are heated, were frequently in use; hot tubs always full. Along with plenty of lounge chairs, there was also bed-type seating for a really relaxing experience. Deck 12 in the rear (aft), was a large TV where we viewed Olympic events and where they also showed movies. The public bathrooms were small but clean often with attendants in them. I don't know if it was my sneakers or what but the floors seamed very slippery, like greasy. I thought it might be the type of flooring they had. The food in the main dining room was very good but the room, while attractive, seemed crowded and kind of dark. Most of the waitstaff were very friendly. We found ourselves eating most of our meals at the Oceanview Cafe, the buffet. The eggs were delicious as was everything else. We also liked the little grill outside the cafe where they served jumbo hot dogs and hamburgers and fries. When booking with points from our credit card, it included a "classic" drink package so ordering soda, beer wine and some cocktails throughout the cruise was easy. Aside from the pina coladas and daiquiris, their drinks were very good. The theater shows were great. Singing and dancing were very entertaining and the two comedians were very funny. Here's a tip. If you don't want to be 'part of the show' avoid the first 5 rows and DO NOT ARRIVE LATE to the show. You will be singled out. It's a lot of fun when that happens. The Constellation lounge was good for late night entertainment; usually a live band playing classic pop music. The Guest services dept and Shore excursion personnel were always friendly, helpful and quick. All in all the cruiseship and staff were great. Be aware there is a lot of ship movement throughout the cruise, so you'll feel some swaying. Can affect those who might be very sensitive to motion. Also, we had a naturalist of sorts on board who was very informative about what to expect at sea and in port. If there is one on your cruise, take advantage of their expertise. A tip. When visiting Hubbard Glacier go early to the Celebrity theater for access to the bow of the ship. for great shots. Then as the ship veers to the portside, go to deck 4 for a less crowded view of the glacier and floating ice. If we get to go to Alaska again, I can see taking this cruise again, though there are different itineraries on other lines. But we certainly recommend this ship. Read Less
Sail Date August 2016
Travelling on a cruise without our children was a first for my wife and myself. We had a wonderful trip. Three years ago we cruised on the Disney Wonder to Alaska, and we had our kids with us. This experience might have been even ... Read More
Travelling on a cruise without our children was a first for my wife and myself. We had a wonderful trip. Three years ago we cruised on the Disney Wonder to Alaska, and we had our kids with us. This experience might have been even better than the amazing trip we had on the Disney ship. Our inside cabin was plenty big enough for the two of us. The attached bathroom was functional, although my wife would have like a small bath tub like we had on the Disney Wonder. I appreciated being able to get TV, although I only watched CNN and ESPN late at night as we were getting ready for bed. We were really impressed with the entertainment on the ship. The singing and dancing in the three live shows we saw were fabulous. The stand up comics were also entertaining without being sleazy. We ate all our evening meals in the same restaurant, and all of the meals were very good. The restaurant service was also good. We generally ate breakfast and lunch in the cafe on the 10th deck, and I enjoyed the food. My wife got a bit confused with the layout, but there was always plenty of food and it was great. We did not purchase the extra drinks package as neither of us drink alcoholic beverages. We found that the water was excellent and it was great to get cold milk. I did not miss having no pop. I would go again. 5 out of 5. Read Less
Sail Date July 2016
My husband and I just got back from a week on the Infinity to Alaska. We have saled two other Celebrity cruises, the Reflection and the Summit. This was an older ship but the same layout exactly. We had 3 ports of call Hoonah (Icy ... Read More
My husband and I just got back from a week on the Infinity to Alaska. We have saled two other Celebrity cruises, the Reflection and the Summit. This was an older ship but the same layout exactly. We had 3 ports of call Hoonah (Icy Strait), Juneau and Ketchikan. Not much to do really in Hoonah except go to the bar called the Office, which is about a 45 minute walk into the small town. Very pretty, In Juneau we did the tour called "the best of Juneau". It was pretty good. Hubbard Glacier was outstanding. That was the highlight of the tour as far as we were concerned. The captain got quite close to the glacier and turned the boat around so all could see. We had select dining at 8:30 with the best seat in the house. Directly at the back by the window, overlooking the wake. Made for awesome sunset photos every night. Our waiters were excellent. Jacob and Subert and Vatillo. They all work very hard all day.Food was hit and miss. Some nights better than others. Meat not so good. Tough and overdone. Ask for medium rare and by the time it gets to you, it will be medium. We had concierge service, but I don't know if I would get that again because after the first day, we didn't see our butler once. And the appetizers were not very good. We had the perk of the classic beverage package but upgraded to premium. I wouldn't bother next time. The wine I enjoyed would have been in the classic program. My husband, however, likes his $15 martinis, so he would upgrade again. All in all a good trip, would do Celebrity again but a newer boat. Read Less
Sail Date July 2016
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot ... Read More
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot from the funnel though. Dining in the Trellis was poor in the evening, tired repetitive menu very bland. Breakfast was good in both Tellis and Spa. The Oceanview cafeteria was bearable late evening otherwise it is a zoo. Entertainment was very good and thoroughly enjoyable very professional. Service was mixed throughout; cabin staff superb, restaurant waiters (wine and food) were inconsistent and often no where to be found. Bar service was generally good some bars were often under staffed. Shore excursions were enjoyable and generally well organised but on one occasion there was clearly not enough time to cover everything properly. Shore excursion prices remain a bone of contention and can only be described as seriously expensive, value for money not always obvious. The ship as whole portrayed a very tired atmosphere and often public areas and bars were bombarded with inappropriate music more often than not too loud. Martini bar with 'Garage,Rap and HipHop' is it me? Apart from the cabin and the entertainment the ship did nothing to entice me back again. Disembarkation was very easy and well controlled. Vancouver is a lovely city and well worth a visit. Cycle round Stanley Park is a great way to see a major part. Read Less
Sail Date July 2016
I booked this cruise for a present for my husband who is 70 in 2017.... we have always wanted to see the glaciers for ourselves and experience the sounds and sights well this cruise did not disappoint us... from the start of booking ... Read More
I booked this cruise for a present for my husband who is 70 in 2017.... we have always wanted to see the glaciers for ourselves and experience the sounds and sights well this cruise did not disappoint us... from the start of booking it has been so easy as celebrity kind of walks you through everything from passports to visas to booking meals and drinks to off ship trips. on boarding you are welcomed by some of the crew and made to feel so excited. we booked a balcony stateroom and it was really comfort and private... the dining areas where really good good food wood wines... entertainment the shows where fantastic and well put together the through the day entertainment was equally as good as the staff worked really hard for your enjoyment.... we booked onshore excurtions these where really good too... really there is nothing to complain about only look back on a great memorable holiday for both my husband and myself.... Read Less
Sail Date June 2016
We embarked on ship in Vancouver and the check in process was pretty smooth, our cabin was ready shortly after and our cases soon turned up, so all in all a good enough start. The cabin was nice and we had enough room for our needs. We ... Read More
We embarked on ship in Vancouver and the check in process was pretty smooth, our cabin was ready shortly after and our cases soon turned up, so all in all a good enough start. The cabin was nice and we had enough room for our needs. We had an ocean view cabin on deck 3. The ship is a bit tired and needs some work here and there.The Cellar masters bar is a nice place to chill out. The Rendevous is a bit dated and other areas could do with a spruce up but overall not too bad, The activities were good, lots of variety and never bored. The service was good but at times it was average and here and there a bit below average and not as good as the service we had on the Millenium when we did the Far East cruise. The excursions were amazing with heaps of choice from mild to adventurous, we went whale watching at Icy Strait and saw Orcas and Humpbacks. We went to Juneau and saw more Hump backs and one breached right out of the water it was an awesome sight. Some of the excursions were a bit badly organised and we were sent to three different parts of the port building on one, which was a nightmare as we ended up back at the boat in the end. Dining in the MDR was average at best, food was not hit and some I couldn't eat. We complained and got an apology but to be honest the buffet was better. We booked Qsine and that wasn't great either. We felt a bit rushed and then found out that there was a staff party in there!! We have completed the Celebrity survey and given our scores for the food and to be honest we will not be the only one's most were complaining. The entertainment was fabulous with some really good shows and special guests. We bought a DVD of the cruise in review but the quality is poor and it is more of an advertisement for Celebrity than the previous one we bought, so wont be buying anymore of those. Disembarkation was fine but there was a massive queue for taxis - we went off and hailed a cab on the main street. Read Less
Sail Date August 2015
Since we had never cruised before we thought it would be nice to try for the best possible first experience and booked a Suite (Celebrity Suite) on the Infinity so maybe our experience, hence review is above average compared to some ... Read More
Since we had never cruised before we thought it would be nice to try for the best possible first experience and booked a Suite (Celebrity Suite) on the Infinity so maybe our experience, hence review is above average compared to some general room reviews. We also want a smaller ship to Alaska as we did not think we would use all of the extra restaurants, lawn club, etc and Infinity was the perfect size ship! Although our boarding process lacked direction and organization and no one greeted us, within about 30 minutes we found Micheal's Concierge Lounge and it was a whole new world. From the time we entered and had champagne to be whisked to the private dining room, Luminae, it was as if we were in a five star resort with nothing to do but eat and drink. We were able to then check into our suite by about 2:00pm. Luminae, the new Suite only restaurant was 5 star dining and Lazar, the MAÎTRE D' said "welcome home" every time we arrived. He and his staff made us feel special and warm and it reminded us that we were on vacation. This is a small restaurant and so again we never had to wait on lines, get shoved around at the buffet, etc. Our suite was wonderful #604. About 460 square feet with a rounded balcony. I picked this particular room not only because it 'juts' out from the boat but it faces forward and so it offers a spectacular view facing forward all the way to the back. It was a perfect location mid-ship, near the stairway and elevator (but not noisy). We had a seperate bedroom with a large closet. Great shower pressure by the way (-: I loved this room! Lenny the concierge could not have worked harder for us with planned excursions, dinners, cocktail parties and even a private tour to the see the bridge. I am home still hoping Lenny is hidden somewhere in my house. Just some additonal notes about the ship: The Constellation Lounge (top floor) was also a spectacular place to sit and view the trip and scenery, Il Bacio had the best Cappuccinos we've ever had, the comedian was hysterical and the naturalist, Milos was intersting and humorous, loved his sessions. There were a ton of various activities all day. I have nothing negative to say but again we were not with the masses of people and so we felt this was more like a small intimate ship and even when we did see people, the ship never seemed crowded. Read Less
Sail Date June 2015
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop ... Read More
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring. At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea. We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises. The international staff was friendly and engaging. The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually. However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome. Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants. All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo. Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers. Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there". Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total). I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be. Read Less
Sail Date May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
Sail Date May 2015
The Celebrity Infinity Alaskan Cruise was a good experience and I would recommend doing it - once. Before I dive into a more detailed review it's worth noting that I start with a bias - I love cruise vacations. I've been on at ... Read More
The Celebrity Infinity Alaskan Cruise was a good experience and I would recommend doing it - once. Before I dive into a more detailed review it's worth noting that I start with a bias - I love cruise vacations. I've been on at least 14 that include itineraries within the Caribbean, Mexico, the Mediterranean and now Alaska. I've sailed on 4 different lines (Carnival, Holland America, Royal Caribbean, and Celebrity) and have found that Celebrity Cruises meet my needs and wants the best. Overall, I like the Celebrity experience for three primary reasons: the ship interiors reflect an understated high end design, the food quality is excellent, and the service is consistently well executed. Despite my preference for Celebrity, I've never been on a cruise I haven't enjoyed. I like being on the water and the overall experience of sailing on a ship. I like visiting different ports of call without the hassles of packing and unpacking. I find the value of a cruise exceeds, dollar-for-dollar, a comparably priced land based vacation. Finally -- if I am on a cruise I am also on vacation so what's not to enjoy? Regarding the Alaska experience - it was wonderful but I'll never do it again. One morning at 6am, when we were sailing through the Tracy Arm Fjord, I was wearing 2 layers of clothing, a cable knit sweater, a rain jacket, gloves, a hat and was wrapped in a wool blanket. While I was bundled up in the cold morning mist, watching cruise attendants try to sell $9 "souvenir" mugs of hot chocolate to other frigid guests, I quietly thought to myself, "did I really pay for this experience?" While the Tracy Arm Fjord, and indeed all the nature I experienced in Alaska, was beautiful and even breathtaking, it was also cold, windy, rainy and cloudy. It was toward the end of summer (early September) so I expected this. I also realized that I prefer warm weather vacations. I'd still recommend going to Alaska because it's worth seeing. I took advantage of being there -- I saw black bears, humpback whales, glaciers and took active tours that put me in the middle of the scenery. It was great. But once was enough! It was disappointing for me to see so many people never venture past the utterly fake "Alaskan" experience of small-town ports designed and staffed by the cruise lines or their affiliates. If you are headed to Alaska and your only experience is a short walk from the ship to the next "Tanzanite International" jewelry store my recommendation is don't go! If you are going to spend your time and money on an Alaskan vacation then go and see it! Get out there and experience it! Put yourself in the center of what Alaska has to offer. It's truly wonderful -- despite the weather. When deciding on a cruise I find the choice of ship is as important as the destination itself. The Celebrity Infinity is a "Millennium Class" ship -- meaning that it shares the same general blueprint design of the Celebrity Millennium ship. There are 4 ships in that series -- the Millennium, Infinity, Constellation and Summit. The Infinity was completed in 2001. I sailed it in 2004 and remember being impressed. In 2008, Celebrity celebrated the inaugural sailing of their first new class of ship in nearly a decade -- the Solstice. The Solstice is bigger than the Millennium ships and features many new innovations and entertainment venues. Since then a total of 5 "Solstice Class" ships have been released: the Solstice, Eclipse, Equinox, Silhouette and the Reflection. Within the last year, each Millennium Class ship underwent a major multi-million dollar renovation branded as a "Solsticzation." Through this process the older ships were outfitted with some of the new innovations and entertainment venues found on Solstice Class ships. Since I've sailed on the Solstice, Eclipse and Equinox I was anxious to check out the new and improved "Solsticized" Infinity. As I mentioned, I love being on the water and the experience of sailing on a ship. I could take a cruise to nowhere and thoroughly enjoy myself. I chose this Alaska cruise equally for the experience of Alaska as I did for the experience of sailing on the newly remodeled Infinity. It didn't disappoint. The ship looks fantastic -- fresh and new despite being more than a decade old. It was fun to experience new venues like the chic Martini Bar, unique specialty restaurants like "Qsine" and "Bistro on 5," as well as other public venues like the "Cellar Masters" wine bar or the re-purposed "Michael's Club" which is now a micro-brew pub. The new Infinity felt like a smaller and more intimate version of the Solstice Class ships. If I was disappointed by anything it was some of the food options and inconsistent service experience -- which was surprising given the consistently great experiences I've had on so many previous Celebrity cruises. The Infinity's upscale ocean liner themed restaurant, the S.S. United States, offers French cuisine similar to the "Murano" branded restaurants found on Solstice class ships. The similarities end there. The service was way off, the food wasn't prepared well (deflated souffle's among other obvious mis-steps) and a faded decor in need of its own refresh all contributed to the disappointment. I don't think this venue was touched during the renovation and I didn't feel value for the extra $40/person charge. Based on previous experience this should have been one of the "highlight" dinners of the week. In contrast, the new "Blu" restaurant was superb! Blu is a contemporary restaurant venue available to guests who book "Aqua Class" rooms. It's small, minimalist in design, with a focus on contemporary cuisine and modern service (attentive but not stuffy). Unfortunately, I only ate there once. My partner and I were traveling with a friend who was booked in another class of room and Celebrity staff would not allow him to dine with us in Blu -- even for a fee. This was extremely disappointing. The venue was seldom full at the times we chose to eat and they could have easily accommodated him. I understand that Celebrity needs to ensure a consistent experience for those who book in a higher class of room -- but I can think of several easy solutions to this non-issue which became a service issue in my eyes. All this reference to "class" really did take me back in time: were we sailing on the Titanic? With regard to service overall, I could list many other inconsistencies but by far one of the biggest problems was the lack of bar service. It often took 10 minutes or longer to get a single drink order placed during peak times. This was the case at every bar we tried and was a consistent frustration that I, and many others, expressed throughout our cruise vacation. Celebrity -- you are not only disappointing your guests you are leaving money on the table! Fix it! Speaking of class, the staterooms are divided as such and include Standard Cabins, Concierge Class or Aqua Class. All these cabin classes are roughly identical in size but differentiated by their location on the ship and other "amenities." In my opinion, with the exception of the fabulous "Blu" dining venue available exclusively to Aqua Class guests, the list of amenities does not justify the price difference. A better robe? A pillow menu? A "free" bottle of low quality sparkling wine? Afternoon "canapes" which are ridiculously small? A "fresh" flower which ended up being a single alstroemeria stem that was never replaced all week? A shower with multiple jets with barely enough water pressure to matter? Are these "amenities" really worth hundreds of dollars more per person? It's ultimately up to you but my advice would be to save your money and book a standard cabin, bring your own better bottle of champagne and order room service as an alternative to afternoon "canapes." Beyond Aqua Class there are several types of suites available which offer larger rooms and higher levels of personal service which might be worth the extra cost depending on your expectations and vacation budget. Overall, this was a good cruise vacation. Alaska is spectacular if you're willing to be a little adventurous and see it beyond the immediate port of call. It's certainly worth doing once in your life. The Celebrity Infinity is a beautiful, small (by modern standards) ship that's well maintained with a good variety of entertainment venues and restaurant choices. The food and service on this cruise was inconsistent in areas but good overall and I would still recommend choosing Celebrity over other lines. I'm giving the cruise product 3.5 stars because it was good, not great. But I did have a great time. After all, I was on vacation. Read Less
Sail Date September 2012
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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