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21 Celebrity Infinity Cruise Reviews for Repositioning Cruises to Panama Canal & Central America

Back in 2010 we sailed to Panama on the Equinox but crossing the canal was not on the itinerary. We just did a land excursion with a stop at the Gatun Locks Observation deck (now closed). An opportunity had arisen to consider this 15 ... Read More
Back in 2010 we sailed to Panama on the Equinox but crossing the canal was not on the itinerary. We just did a land excursion with a stop at the Gatun Locks Observation deck (now closed). An opportunity had arisen to consider this 15 day cruise on the Infinity at a bargain price, and were happy to book it quickly. You can’t experience a Panama Canal crossing unless you are on the ship going through the locks. We flew from Toronto to Ft. Lauderdale for one night stay at the Best Western South Airport and cruiseport on Stirling Rd. Very good choice for pre-cruise. There is ample shopping and dining within walking distance. If you use Uber to get to the port, make sure you key in the proper pier location. Our driver followed GPS and brought us to a few wrong spots in the port. Having sailed several times on the Summit, coming aboard the Infinity felt like homecoming. Our Oceanview cabin 2056 was comfortable and kept immaculately clean by Wayan. The a/c fan rattle was repaired quickly. The cabin layout should be noted, since you don’t see this information on the Celebrity website. Our king bed (2 singles put together, with mattress topper added) was pushed against the 4 ft. round window. There was a useful night table on both sides of the bed. Reading light was adequate. There is also a small sofa convertible to a single bed, and two upper berths, making maximum space for 5. There is no connecting door, which I hoped will cut down on noise. There is only one half-size mirror above the desk, but no full length mirror anywhere. The fridge was emptied as requested, but it really did not cool much. I had to use the ice from the bucket, transferred to zip lock bags, to keep my drinks colder. The flat screen TV was rather small, and the interactive menu lacked many features found on the newer ships. Some buttons on the TV remote were not responding, so Wayan had a functioning replacement brought within minutes. The ship is constantly cleaned. Even cabin doors, door handles, hallway walls get sanitized wipes several time. The crew is just amazing. Helpful, friendly, attentive and engaging, even when busy. You can feel the camaraderie between them, and the sadness when they’re getting off after many months at sea. We had select dining, with prior reservations around 7 pm. On the second night we were seated by the window with waiter Ufuk his assistant Roy. We were so impressed with their service and the dining experience that we requested their station every night, and rarely had to wait. Even when dining alone, the gap between tables is small, and we had conversation companions almost every evening. I recall that there was no horseradish available for the prime rib on the first night. The maitre d’ came to apologize, and promised it will be available for the remainder of the cruise – which was true. (A new shipment was loaded on, but there was no time to unpack the boxes in time for dinner). Otherwise the food was very good to excellent quality, arriving at the proper temperature. For breakfast we liked the plentiful selections at the Oceanview Café. Dining in the aft watching the wake is what cruising is all about. Then we would head down to the Tuscan Grill, where there was a light breakfast for Elite level members. We came for the table service of fresh-squeezed juices, fresh cut fruits, specialty coffee and mimosas. I was pleasantly surprised to find the window shutters were adjustable, so daylight and Oceanview can be enjoyed. That was not the case on the Summit, where they are fixed, almost fully shut. One afternoon we were invited to dine in Blu for a special lunch prepared by chef Lama. Perhaps to recognize our loyalty to the Celebrity brand. There were about 50 people with a few of the ship’s top officers. It was a delicious buffet and made us feel very special. The entertainment was generally good, with a couple of truly enjoyable performances by Salvatore Hasard and comedian Ed Regine. The cruise director Shawna was infectious with her enthusiasm. The enrichment speakers were well prepared and gave informative and entertaining presentations. Unfortunately, when Bill Fall was narrating during the canal crossing, there were many locations on the ship where the volume was hardly audible. Disembarkation in San Diego was orderly on the ship, but the terminal had issues with intersecting people and luggage wagons being unloaded. Lines moved quickly, and within a short time we were walking out of the terminal straight to our hotel, Best Western Bayside. Read Less
Sail Date September 2018
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago ... Read More
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago and the first indication of weathering we noticed was apparent on the interior of the tenders. If you looked hard you could find an occasional blemish on a counter top or on the bottom of the hot tubs but overall you had to give credit for this crew to keep a ship this old sparkling. The food, the service, and the style of the main dining room exceeded our expectations. We originally planned to eat at a few of the specialty restaurants during the cruise but had such a good experience at the Trellis that we went there all 14 nights. My only regret is not taking one night to experience the 3D show at the Qsine as so many passengers were telling us it was great fun. My last comment has to be on the entertainment. The ship's dancers, orchestra, and band were top notch and the guest entertainers ranged from good to great. Overall, the entertainment and the Cruise Director were as good as any ship we've sailed. Read Less
Sail Date September 2018
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a ... Read More
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a really bad experience on a ship excursion beach trip in Manta Ecuador. Everyone on the trip complained but they would only refund 50% of the cost of the trip even though they admitted it was very bad. This was our first and last cruise on Celebrity. It’s back to RCL for us! Celebrity is NOT a step up from RCL as we’d been told. They don’t know how to take care of their passengers! The food was very mediocre but the entertainment was good most nights. I thought the crew seemed tired and ready for a break. We are diamond members on RCL and were elite on Celebrity. We were given coupons to be used in the lounge between 5-7 for 3 drinks per person. Never had that before. Read Less
Sail Date March 2018
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the ... Read More
I love the time away on the cruise through the Panama Canal. And seeing the new canal was very interesting. The ports were interesting, learned about Tequila and coffee in 2 of the ports, and in Colon watched ships going through the canal. We ate dinner in the main dining room. The food was generally great, except for some of the vegetarian dishes. the Spa cafe was a disappointment. Food was mediocre and no hot food. Went on another Celebrity cruise and the spa cafe served grilled fish for lunch, great!! but not on this one. Only cold wraps and salad. this ship is over 15 years old and in need of maintenance in the rooms and some care. With the first view of the ship I noticed that it needed painting and general care outside. I guess I am spoiled by RCCI and the care that the Captain for "His" ship. This care was not evident on this cruise. Found out that Captains are rotated every 3 months, so there is no "ownership" of the vessel. Also found that the brochure description of the cabin was mistaken. Read Less
Sail Date November 2017
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, ... Read More
The food and beverage experience on this ship was perhaps the best we have ever had on any cruise, however, the ship is badly in need of a major refurbishment. Cabin furniture and many public areas are looking very tired. Having said that, the crew was almost universally friendly, attentive and wanting to make our cruise experience better. The ports were generally excellent with the exception of Colon, which was a dump. In our opinion we should have sailed straight from the Panama Canal to Cartagena, which other than the canal was the highlight of the cruise. We don't take ships' tours but had a few good tours on this cruise, with the exception of Puerto Quetzal, where the tour arranged through Tour Excursioneers to Antigua and a spa was poorly organized and overpriced. Our tour with Marelvy in Cartagena was excellent, as was our tour from Puntarenas. Again the only negative was the ship, which is in very bad shape. Read Less
Sail Date November 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
Sail Date May 2017
We chose this cruise because of the great mix of ports and sea days and the opportunity to experience the Panama Canal and we were not disappointed. Embarkation and disembarkation was a smooth as silk. The ship was a great size in ... Read More
We chose this cruise because of the great mix of ports and sea days and the opportunity to experience the Panama Canal and we were not disappointed. Embarkation and disembarkation was a smooth as silk. The ship was a great size in comparison to the number of passengers and we never felt cramped and were always successful in find a seat in the common areas, theatre, dining room and buffet. The crew was amazing! Always there when you needed them and willing to do whatever they could to improve your experience. The entertainment was not to everyone's taste every night but there was enough variety that we looked forward to seeing the next show. We has an outside cabin which was small as expected but roomy enough and with the outside window gave us great views. The cabin attendant was always around but we never felt like we were tripping over him. He had a great idea of our schedule and quickly learned to work within it. Read Less
Sail Date May 2017
This was our second Infinity cruise thru Panama Canal; this time east to west. We had hoped that we would go through the new Panama Canal which is why we took this second trip; however, we did not, but we saw it. Ship had supposedly ... Read More
This was our second Infinity cruise thru Panama Canal; this time east to west. We had hoped that we would go through the new Panama Canal which is why we took this second trip; however, we did not, but we saw it. Ship had supposedly undergone a "makeover" but we did not notice much done in public areas and/or rooms since our first trip in 2009. We had great service in the dining room and in the casino bar. We took 2 tours offered thru the ship; both were just OK at best. The crocodile/train tour in Costa Rica was great in 2009 but due to the crocs becoming aggressive, feeding of the crocs has stopped--we saw 2 beached crocs! The train ride on an old train was awful and not at all scenic unless you enjoy viewing the impoverished housing. The zoo tour in Guatemala was good for those who have difficulty walking as you drive thru the animal exhibits on the bus. The best tour was one that I arranged for privately in Cartagena with "Dora the Explorer"! We had a private van for the 4 of us and toured the city for 4 hours, going and stopping where and when we wanted. You can contact Dora thru cartagenatour.com. We toured with Dora in 2009 and now in 2017 with Dora's friend Mercedes. This smaller van allowed for us to see parts of the city that the big tour busses cannot access plus we had an engaging dialogue with Mercedes. HIGHLY RECOMMEND THIS COMPANY, JUST EXCELLENT! As far as entertainment on the ship, the shows have definitely gone downhill; only the Celebrity singer/dancers provided pretty entertaining shows. Sad to see that Celebrity was now charging for IPAD classes! . Read Less
Sail Date May 2017
The educational speakers were fabulous, especially loved Milos who was exceptionally entertaining as well as educational. As we went through the locks, our expert educator was able to provide a running commentary that was informative and ... Read More
The educational speakers were fabulous, especially loved Milos who was exceptionally entertaining as well as educational. As we went through the locks, our expert educator was able to provide a running commentary that was informative and comprehensive. Our dinner staff, Kadek and Mario, were wonderful. Request something one time, and they attended to that request every evening. My room attendant, Yuris, was so attentive. I was disappointed in what seemed to be an excessive number of seminars attempting to sell jewelry, liquor, etc. on the ship. (The seminar on emeralds was excellent, as well as some tips for sightseeing there at the dock.) The guides for the Antigua, kayaking and horseback riding excursions (Guatemala, Colon and Puerto Vallarta) spoke excellent and understandable English and provided us with unexpected and delightful experiences. Alejandro, Nacho and Jeannie were superb at their jobs! I continue to be a big fan of Celebrity Cruises! Read Less
Sail Date May 2017
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in ... Read More
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in CUSTOMER SERVICE!! The sea days were good but we have grown to expect more than one lecturer and some stimulating topics. We greatly enjoyed learning about emeralds from Cristian . The Cruise Director with his heavy accent and too-fast speaking should not be in that position. Conversely, Gina is a real gem and does her job with perfection. The shows were not to our taste, but we assume their clientele appreciate them. We missed the string quartet we have encountered on other ships. The ship is obviously understaffed and a cheapskate. On every other ship we have had bottled water delivered daily at no charge - here it costs as does everything else including ice cream cones Read Less
Sail Date April 2017
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged ... Read More
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged prime in Toscana was very tough as opposed to the very tender prime rib in the regular restaurant. Our waiter in the Trellis restaurant was the best and so we requested him thereafter. Didn't care for some of the shows but Broadway Show was excellent. Infinity had the best breakfast selections of many other cruise ships. The ports were good but we did our own tours. We mostly went to Trivia. The lectures which interested us were only given the sane time as Trivia. My husband tried to find a repeat of the lectures about the Panama Canal on TV but never found them. We were also surprised not to have gotten a final statement the last day but had to go to Guest Relations to get one. When we looked for one on the TV the last day, the account had been removed. Read Less
Sail Date April 2017
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was ... Read More
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! We participated in many shipboard activities and this added to our fun experience. We were fortunate to have almost perfect weather, with rain at night and sun during the day. The entertainment was terrific, we went to a show every night, and enjoyed them all. The ports we visited were all interesting....and we went on excursions at each port and enjoyed them all. We met lovely people on board, were seated at a great table and enjoyed our dining experience. I would highly recommend this itinerary to others & have already done so. Wonderful memories were made on this cruise. Read Less
Sail Date December 2016
the panama canal / south america cruise was a total delight thought we opted for a 5 night specialty package my observation is that the select dining room was as good and with much more dining option service in either room was ... Read More
the panama canal / south america cruise was a total delight thought we opted for a 5 night specialty package my observation is that the select dining room was as good and with much more dining option service in either room was exceptional / most outstanding was jonny walker in tuscan where we dined three times missed the late night adult comedy room and the extra select dining option found on the slightly larger celebrity ships no problems on and off ever entertainment first class elete and up cocktail hour a super opportunity keep hard liquor spending to a minimum wine package priced reasonably stayed in santiago after cruise / turtned out to be quite a diverse spread out city compares to manhattan for its glass buildings that are utterly special a freak bad weather day covered the andes peaks with snow / wow we try to use X exclusively Read Less
Sail Date December 2016
We are a couple in our mid 30s and were traveling with my parents who are in their early 70s. We cruise about once a year and have sailed with Disney, Norwegian, and Carnival. This was our first Celebrity experience. We've also ... Read More
We are a couple in our mid 30s and were traveling with my parents who are in their early 70s. We cruise about once a year and have sailed with Disney, Norwegian, and Carnival. This was our first Celebrity experience. We've also traveled extensively in South America and 3 out of the 4 of us are fluent in Spanish, which opened up our options in port. We sailed on the Celebrity Infinity 12/5-12/20/2015 from Ft Lauderdale, through the Panama Canal, to Valparaiso, Chile. Overall, it was a wonderful experience and I would sail this itinerary again and sail on the Celebrity Infinity again. The first day: Chaos. Not only was there a public health inspection, but they were also busily trying to deal with the recent norovirus outbreak and there was some difficulty with a shipment of food. The Ocean View Cafe opened late and had minimal food and condiments were scarce. Bread, but no butter. Salad, but no dressing. The crew was serving everything, which made the process very inefficient and led to long lines and waits. The rooms were ready over an hour later than anticipated. The good news is that this was the first day only and the problems were quickly remedied and the rest of the cruise went smoothly. Ocean View Cafe: There is an adequate variety and ample food in the Ocean View Cafe. There was always a salad bar, two soups to choose from, entrees (including local entrees from the nearest ports of call), a carving station, a pizza station, made to order pasta station, made to order sandwich station, fish and chips, a cheese station (with standards like cheddar, Swiss, provolone, etc and then usually 3 others such as blue, goat, brie, feta, etc.). In the mornings there're are several omelette stations and a poached egg station, as well as Asian and "American" (although please let it be known that most Americans do not eat pork and beans and corn for breakfast). Every evening, they have a sushi station. In general, buffet desserts are not good. They tend to lack not only sweetness, but taste (which is not isolated to the Celebrity Infinity buffet desserts, but a general observation). Additionally, some reviewers have commented that the crewmembers don't work very hard and are slow clean off tables, which simply isn't true. They were constantly working to clear tables and keep them clean. There were very few times that we couldn't immediately find a table. Ice cream: There's an ice cream station in the Ocean View Cafe that is open from noon until midnight. They have a variety of flavors, including ice cream, no sugar added ice cream, sorbet and soft serve. They also have cookies and toppings. If you want a sandwich cookie, don't pay for it at the gelateria, just get your ice cream and ask for two cookies from ice cream place and assemble your own. If you just need a little sweet snack in the afternoon, you can get a serving of M&Ms, Sour Patch Kids, Reece's Pieces, etc. from the ice cream station. Cafe al Bacio: There's been some discussion that the treats served at the coffee shop are not complimentary anymore. They are and probably always will be as they tend to be the same desserts served at afternoon snacks and dinner dessert at the Ocean View Cafe. Trellis Restaurant: Our servers were wonderful. They were attentive, friendly, but professional and seemed to enjoy their jobs, which made for a pleasant dining experience. The food was really quite good and overall very enjoyable. I do agree with other reviewers that portions were inconsistent. If you ordered one entree you might get just enough to satisfy your hunger, while another entree would feed 2-3 people. There were a few dishes that we could have done without. For example, the pineapple upside down cake which was a yellow cake with a piece of pineapple sans caramelization. We ordered creme brulee almost every night in addition to another dessert to share. The creme brulee was occasionally overset or underset, but usually a great choice. In general we were done with dinner in less than 90 minutes. Occasionally it took longer and often we were out in as few as 75 minutes. Ship maintenance: Reading previous reviews, I was expecting threadbare carpet with rust on every surface. This simply wasn't true. The ship is in very good condition, especially considering her age. Yes, there are areas that need to be addressed. For example, the bathrooms need re-grouted and ventilation systems need installed. There is mold in the grout. The grout has not rusted as some reviewers have stated. There is nothing in grout that can rust. However, there are metal strips that have rusted and in a few places rust has leaked into the grout. Nothing the stateroom attendants do will be able to remove mold or rust from the grout. There is also mold on the tiles of the showers near the thalossotherapy pool, which is really unfortunate. This needs cleaned thoroughly every day and bleached once a week and the problem should resolve. The maintenance crew works very hard to keep the ship well maintained, which means that occasionally stairwells or other areas are blocked off. This shouldn't be upsetting to passengers, but rather should engender gratitude that they're working so hard to keep the ship in top shape. The stateroom: We had an ocean view room, which was clean and an adequate size. The first day we wiped everything down with a sanitizing wipe and were surprised that our wipes didn't pick up any additional dirt or grime that had been left. The room had been thoroughly cleaned, for which we were very grateful given the recent norovirus outbreak. There were a few areas that could use some maintenance such as a piece of molding that had been broken off, grout issues previously discussed in general ship maintenance, but overall the room was well maintained. The sofa bed is quite heavy, so if you want to angle it to watch the television comfortably from the sofa, it's a 2 person job. Our stateroom attendants were very quick to recognize our patterns and would clean our room as soon as we left for breakfast and the evening show every day. They always had a backup supply of shampoo, conditioner, soap, etc in the bathroom so that we didn't have to hunt them down when we ran out. They were very efficient and we appreciated their unobtrusive efforts to make our stay a great one. Cruise director: Admittedly, we general pay very little attention to the cruise director and make sure we bring plenty of our own entertainment so that we don't have to rely on the ship's. However, I will say that Sara was spectacular. I was a little nervous the first night when she showed up on stage with a tiara/crown on her head, but looks can be deceiving. She was precise and to the point, but still fun and personable. Her English and Spanish (and ability to switch between the two languages quickly) were excellent. She's the kind of person you'd actually want to sit down and have lunch with so you could get to know her better. Onboard activities: The ship is small and lacks things like miniature golf, rock-climbing walls, ropes courses, bowling, etc. that you'll find on larger, newer ships, but the entertainment crew did their best to provide a variety of activities to keep passengers occupied throughout the day. The one thing they can improve on is having enough seating and making sure presenters have microphones and that background music is turned off. Gym: The gym is at the front of the ship with a great view just under the bridge. There's plenty of equipment with rows of treadmills, ellipitcals, stationary bikes, etc. They also have weight machines and 4 sets of free weights. They have citrus and cucumber water after 7:00 am with fresh fruit to snack on if needed. Surprisingly, the gym was crowded by 6:30 a.m. every morning. Usually, ship gyms don't start to get crowded until the 7:00-8:00 time frame. Perhaps it was the older demographic of the passengers on board. Celebrity Infinity Dancers and Singers: Very disappointing. I would not go to another show that featured them. I believe it to be a combination of poor choreography, as well as skill, but the shows simply were not enjoyable. The costumes were also often ill-fitting and not flattering to the variety of body shapes of the dancers and singers. Additionally, the fallback "dance move" was to rub their hands on each others' groins or rub their hands up and down each others' legs in a seductive, sexually stimulating way. This was done over and over again in nearly every dance. I often felt like I was at a gentleman's club instead of on a cruise ship. This really is inappropriate, especially for a 7:00 pm show. The singers were ok, but not great. There was a holiday show while we were on board and it appeared as though they had only rehearsed once or twice. They included the song Santa Baby as part of a Hanukkah medley. Really?!? Other entertainment: The other nighttime entertainment was really great, with a few exceptions. There was pianist, flutist, violinist who were all spectacular. There were several vocalists, some of which were wonderful (ie Mark Preston from the Lettermen), others of which were just ok (and one of which made me think "hmm, this is really the best Britain has to offer..."). There was a magician who apparently had performed in Las Vegas, which gave me higher expectations that I should have had. His tricks were average, but something seemed a little off. I'm not sure if he was trying to play the absent minded magician or what was going on, but it was an awkward performance. There was also a juggler who was incredibly talented, but so crass and vulgar that his personality detracted from what would have otherwise been a great show. Onboard musicians: Several musicians and bands throughout the ship--Bandmates, Soundtrack (Latin band), Julia (pianist and vocals), Roberta (guitar and vocals), MoonShine Duo (guitar and vocals), etc. It was really great to have live music throughout the ship. Rooftop Terrace: The concept is nice, but there are still a few kinks that need to be ironed out. They played a new movie most days and would show it about 3 times per day. They keep the furniture tied up underneath the screen and whoever goes to the first viewing has to untie the furniture and drag it to the location from which they would like to watch the movie. Why the furniture wasn't set up ahead of time or why it had to be tied down every night is unclear to me. Additionally, as the name implies it is on the top level with no wind guard to keep the breeze down. Traveling at 18-22 knots on the open sea can create a bit of a breeze which makes it difficult to hear the movie and at times uncomfortable to have the constant wind in your face. Speakers/naturalists: They had 4 different speakers for this particular cruise, which I was initially excited about, but ended up rather disappointed. They had someone to talk about the Panama Canal who was very informative. They had someone to talk about the night sky, who was also informative. One night he also did a stargazing event, which was nice. However, both of them talked about future talks they would give, but then they never showed up on the agenda again. MickeyLive does a very nice job of balancing information and entertainment and I thought he was the best of the 4 speakers. Milos is a naturalist who lives onboard the Celebrity Infinity and is fine...if you enjoy 7th grade humor and sitting through an hour of said humor to get about 10 minutes of actual information. Not my cup of tea, but some passengers seemed to enjoy him. Guest services: Limited interactions with them, but on the few occasions we required their services, they were kind and helpful in a timely manner. Fellow passengers: As long as passengers are understanding and realize that life happens and can roll with the punches, they'll be fine. Unfortunately there were several complainers and very rude passengers. On the first day in the Ocean View Cafe, we came across some incredibly unkind people. One man yelled over and over at a crewmember that the food was "gross, just gross" because there was no salad dressing for the salad. Another complained that the food was cold--just by looking at it--even though there was clearly steam rising from the food in question. Another man very rudely told a crewmember that he wanted a plate when the crewmember handed him a shallow salad bowl, which could have held whatever food item he was planning to put on the plate. On another occasion, I overheard a woman in the hall around 11:00 very loudly proclaiming that "if our rooms aren't done by the time we get there, I'm going to call and make them come and clean it. We're in and out of the room all day and we need it to be clean." Perhaps she failed to realize that because she was in and out of the room so much, she wasn't allowing her stateroom attendants time to actually clean it. I assume these are the people who write the negative reviews that make us all wonder if our vacation will be a disaster and then we get there and it's actually spectacular. Cartagena, Colombia: You can take a shuttle or walk from the ship to the port entrance. The port is actually very nice with numerous animals to see including black geese, iguanas, macaws, parrots, tucans, ducks, a condor, etc. There's a shopping area, as well. I recommended taking a quick look at prices before heading into town so that you can make the best decisions in terms of quality and price. If you don't find something better in town, you know what to expect when you get back. There's WiFi at the port for $5/hour or a certain amount of data. We initially planned to walked outside of the port and get a taxi for about ~$5 one way to the Walled City. "Taxis" (meaning someone who will drive you around in a car and give you a tour) are waiting as soon as you leave the animal preserve. They asked $20 per person for a 3 hour tour. We walked a little further on, almost to the point of leaving the port and got one of these same "taxis" for $30 for the four of us. He took us to around Cartegena, to a couple of forts, to the new town, to an emerald museum (you'll notice that every emerald shop calls itself a museum in Cartagena) and finally to the old town, which is the only place we wanted to go. He took us to a shop and stood outside to make sure we didn't meander to another shop (so that he would be sure to get his commission), then took us to see several statues, etc. We had asked for him to help us find a place to use WiFi and a public restroom--neither of which ever happened and by the end, we just wanted to get back to the port. When we got back he told us he expected a $10 tip. In the end, we paid $40 for 4 hours and only saw a part of what we wanted to. The point is, there are options. Be persistent until you get what you're looking for and don't settle for the high prices of the taxistas waiting to pounce. Colon, Panama: We walked around the port shopping area and used the WiFi at a little cafe. It was $5 for unlimited time and data. Then we got back on board and had the thalossotherapy pool to ourselves. Manta, Ecuador: This was perhaps our favorite port. The ship provides a shuttle with two stops in town--one at the beach (Playa Murcielago) and another at the Plaza Civica, where they set up a shopping area. People come in from far away for the few days a year that cruise ships stop in port in order to sell their wares. We took the shuttle to the Plaza Civica, where they had "taxistas" lined up ready to take passengers on tours. We walked a couple blocks up the road and got a regular taxi who took us to Montecristi, waited for us for over an hour, and took us back in to Manta for $30. In Montecristi, we walked around. There are several shops that sell the famous Panama Hat and have ladies outside demonstrating how to make the hats. There are a wide variety of styles and quality to choose from. Most of the hats are actually made in Cuenca--so if you're looking for a large factory, you'll have to plan it for another trip. Our taxi driver tried to help us find more shops when we didn't find the hats we were looking for in the first few we came across. He also gave us information about the Manta and Montecristi as he drove us here and there. No hidden agenda, just available and willing to talk. We ended up buying hats from the stands in the town square for $20 each. They're not high quality, but will serve the purpose we bought them for. We gladly gave our taxi driver a $10 tip. When we got back, we took the shuttle to the ship, ate lunch, and then took the shuttle to the beach. We were there on a Saturday so there were several locals there as well. It's a dark sand beach and the waves were fun to play in. The water was cool, but not cold. The There's a KFC a few blocks up from the beach stop that has free WiFi. Lima, Peru: The port is in Callao which is a less than savory area of the city and very industrial, so the ship provided a shuttle that took us to the Plaza de San Miguel a little further into the city. The port was not set up to receive cruise ships. There was a section where they were doing work and the traffic was down to one way. What should have taken 10-15 minutes, took 45 minutes due to poor planning on the part of the port. At San Miguel, there's a shopping center and movie theater. There are the obligatory taxistas waiting to take you on a tour of the city. We walked over to the shopping center and found a real taxi driver to take us to La Molina where we met a friend and had lunch with her. On the way back, we took a taxi and drove past Miraflores (but unfortunately didn't have time to stop), where there is a beautiful seaside park and free WiFi. The taxis one way to La Molina (about 20 km from San Miguel) was $10. If you just want to go to Miraflores, I suggest walking a few blocks and getting a real taxi to take you to Miraflores for a few dollars instead of taking a "taxista" who will take you on a tour to see things you don't want to see for a lot of money. Arica, Chile: Arica was lovely. They rarely see cruise ships, so were very kind and hospitable. There were taxistas at the port, but they weren't pushy like in other ports. They had a small market set up across the street from the port with several vendors and musicians. From there, we walked up to the Morro de Arica where there's a museum and monument about the Chilean-Peruvian War. The hill is steep and you can take a taxi if you'd like, but even my aged parents were able to walk up without too much effort. We stopped at the city center and took money out of an ATM and used the internet for about $.50 for an hour. We had lunch on the ship and then walked about a mile to Playa El Laucho, which is a great little horseshoe shaped beach. There were a handful of locals there and very few tourists. The water was quite cold, but there were great shells to be found. As we set sail from Arica, there were several dancers and musicians who came to the port and danced and played until we pulled out. Valparaiso, Chile: We took the lightrail in Valparaiso and went to church (as we landed on Sunday), then we took a bus to Santiago, visited with friends and were at the airport in the evening with plenty of time to spare. There was a transportation strike going on and some concern that we wouldn't be able to leave. International flights were the only ones leaving. This wasn't the first time that we've encountered a transportation strike in South America. Always plan for an extra day to get home...just in case. Overall: This was an excellent vacation and I would recommend it to any reasonable person. If you're nitpicky or a complainer, you might want to choose something else. Read Less
Sail Date December 2015
We are a couple in our 50s and this was our 17th cruise (3rd on Celebrity). We love cruising and have learned to always enjoy the great parts of cruising while not letting a couple not-so-great experiences ruin a long awaited outstanding ... Read More
We are a couple in our 50s and this was our 17th cruise (3rd on Celebrity). We love cruising and have learned to always enjoy the great parts of cruising while not letting a couple not-so-great experiences ruin a long awaited outstanding experience. We arrived a couple days early to San Francisco not ever having been there before. Anyone who has a chance to take a cruise out of this incredible city should do so. I understand not many cruises or cruise lines use San Francisco, but it is a great place to visit and sail from. The sailaway under the Golden Gate Bridge is spectacular. We stayed at the Chelsea Motor Inn, which turned out to be an excellent hotel, "moderately" priced, and near enough to Fisherman's Wharf. There was a Dreamforce convention in town with 150,000 attendees, so anyone who didn't book a hotel a year in advance like we did ended up either staying by the airport or paying extremely high prices. Infinity herself was docked for 4 days and used as a floating hotel for the convention. The ship was in good shape other than some worn carpet and a little rust here and there. Hopefully stuff they will take care of at her drydock this month. Activities ranged from trivia competitions to some excellent educational lectures on marine biology and port lectures. There were especially good lectures and films on the Panama Canal. One of my few criticisms of Celebrity is their lack of a movie venue. They did show movies in the Celebrity Theater, but they were always on port days when we were off the ship. I understand that a rooftop terrace with a movie screen will be installed on deck 11 at the drydock, which should greatly increase entertainment options. Shore excursions were a mixed bag for us. Our best excursions were organized through Cruise Critic in Costa Rica and Colombia. A couple of the ship excursions were took (Puerto Vallarta and Colon) were overpriced and disappointing. They didn't take away from the awesomeness of this cruise, however. Cabin was Aqua A1 cabin 1109 on deck 11. Our cabin steward Ambrose and his assistant Hasim were excellent. They kept everything clean and made us feel very welcome. Cabin location was excellent and very quiet. It was convenient to walk downstairs to the Oceanview cafe and just a close elevator ride down to Blu. The balcony has a slight overhang but for the most part is exposed. We chose this portside cabin so that we would be in the shade in the afternoon while traveling south in the hot Mexican/Central American sun. It worked out well so the temperature was pretty much always cool. Coming north from Colombia, where we were in the afternoon sun, the cabin was a little harder to keep cool. I don't know how quiet this area will be once the rooftop terrace is built. Food ranged from excellent to blah. We ate in Blu normally and most of those meals were very good. There were a few exceptions where maybe a baked potato was cold or soup not to our taste. Breakfasts in Blu were always fabulous. I was really pleased with the Oceanview Cafe (buffet). There was always a lot of variety, with something to please most folks for every meal. I have to mention that the pizza was excellent and made up part or all of many lunches. There were different dessert theme days that made lunch desserts interesting, except that most of the desserts were rather bland. The ice cream line was the best. We ate in all three specialty restaurants. On our first night, we ate in Qsine at 1/2 price. It was excellent and very different than what we had done on a ship before. Tableside prepared lobster in the SS United States was excellent as well. It's a shame this elegant restaurant is being replaced with Tuscan Grill during drydock. Bistro on 5 was very good as well. Overall I thought the food choices, preparation, presentation, and taste were all very good. It's tough not to get bored on a 17 day cruise and we did find ourselves gravitating to more simple food at times (burgers from the Mast grill were great on sea days). The only real disappointment was the change in policy on pastries from Cafe Al Bacio. They now require you to buy something from the Cafe to receive a complimentary pastry. Since we had the drink package, this didn't end up costing us anything. Had we not had that, it would have been much more impactful. Entertainment ranged from fabulous to meh. Production shows were a little disappointing. The singers and dancers were very talented but I think the productions themselves were just so-so. On the other hand, the individual entertainers were just great. From a comedian who made me cry I laughed so hard, to multiple singers and instrumentalists that were amazing, well done Celebrity. Cruise director Patty Honacki was a hoot and a very talented singer in her own right. Disembarkation was ok, I guess. We docked in the same terminal that Allure/Oasis use and were the only ship in port. It took about an hour from the time we got off the ship until we were waiting for our ride. Being as this was a long cruise with lots of foreign nationals that went to a lot of ports, getting through Customs took some time since there was not a separate line for non-US citizens. Seeing as how we waited until the latest we could to disembark, we expected a longer wait than if we had been first off the ship. In summary, this was a bucket list item for us that Celebrity made worth the wait. As I think back though the few minor disappointments (a couple shore excursions), they melt away compared to the great time we had pretty much all the time. And finally, what impressed me the most about cruising on this ship was the overall friendliness of the crew. From Lorredana in Blu to the ship's officers to the guy cleaning the stair rails, everyone said hello with a smile and to a person they were as nice as could be. My hats off to them, especially dealing with such a diverse group of cruisers. Read Less
Sail Date September 2015
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the ... Read More
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the Equinox, so the Infinity was a bit of a let down. First of all our balcony cabin, 7200 overlooked the suite cabin awnings below, so our view down the side of the ship (we like to watch the port workers) was blocked. In looking at the ship from port, it appears that most balcony cabins have some sort of obstruction below. I would sail this class again, but in an outside cabin. I have to admit that I did very little research on this cruise, so the cabin issue was my fault. Of course, being a smaller ship, it wasn't as "Grand" as the Equinox, everything on a smaller scale though. The ship does show some wear and tear but it is not abused. There were many activities offered throughout the day, very few appealed to my husband and me so we read (four books each) and played Dominos and generally amused ourselves. I would also agree with another reviewer that showing a movie in the afternoon on sea days (we had a lot, one more than we expected by missing Puerto Vallarta). I only remember one movie playing which was Birdman, so only one movie with 9 sea days. The service overall was excellent even with the high sanitary requirements, the wait staff did an excellent job having to deal with it. In talking with one wait staff member in the dining room he said that there were eight people affected by Noro who were at two tables close to each other. About four or five days in no more ice on the Martini Bar, no books in the library, and you literally had to bump into a sanitizing station in order to enter the shopping areas. We took the sanitizing very seriously, two weeks back and my hands are still peeling. Peeling hands is a much better side effect. We upgraded our beverage package the first night, just so we did not have to think about it. I took advantage and now I am Martini Bar hooked :). Jennifer, in the Martini Bar is excellent and the "boys" behind the bar love to show off. We had open dining and snagged a great two top against the windows at the back of the ship and Maria in the dining room worked with us to have the same table each night. I can't complain about the food since I did not have to cook it, but all meals were enjoyed and appreciated. The bread sticks are wonderful! I think Celebrity has a superior everyday menu, better than HAL and Princess (IMO). Again, with the heightened sanitization, all bread was served (not a bad thing!), my salt intake went down with no salt shakers, maybe I came back more healthy than when I left? I wish... We only saw a few shows which were good, we prefer the more comedy venues than singing and dancing, most times we were just too tired after dinner (dang Martini Bar) and just went to the Casino for a few minutes of gambling. No complaints about the entertainment, just because very little appealed to us does not mean it was not good. There were also two speakers on board, one talking about the Panama Canal and another who would talk on the art of comedy (several types of comedy things). The only hiccup in the cruise was the last day. We were supposed to be out of our cabin by 8am, we left the cabin at 6:45 to get some coffee and told our cabin steward we would be out for good at 7:15 (walking off our own luggage). When we returned to our cabin the steward was in it having removed our unzipped luggage from the bed and stripped the bed. We believe my husbands extra set of eyeglasses and clip ons ($$$) were next to the luggage and got swooped up in the bed linens. Two unanswered emails to Celebrity's lost department and I finally had to call on Friday. In defense of the high sanitation he was just wanting to get a head start, hopefully the glasses were found, we just don't know yet because they don't know we've been asking about them! We were off the ship by 8:10, customs was VERY smooth and off to taxi to BART (taxi's were lined up). I did notice that NO luggage had been offloaded yet and felt bad for the passengers getting off and those who were coming aboard. We were home by 10:45, the best disembarkment we've experienced. Any cruise to me is a good one, some things go bad but never enough for me to say "insert cruise line" never again. The never again incidents do not reflect the entire cruise line or every ship in its fleet, just your experience on a particular sailing. Our cabin choice was my bad, I just know now that I can't be lazy when selecting cabins from now on, research, research, research and it's all good. Read Less
Sail Date April 2015
This ship is in need of a complete overhaul, it is getting a little tattered and looking old. Shore excursions were not up to snuff, too much political discussions by the guides. When will the cruise lines quit taking bribes from ... Read More
This ship is in need of a complete overhaul, it is getting a little tattered and looking old. Shore excursions were not up to snuff, too much political discussions by the guides. When will the cruise lines quit taking bribes from vendors so that the excursions stop at certain shops. If I want to shop I will pick my own shopping destinations. Food was average, service was very good. Why can't people learn to wash their hands. The captain announces ways to prevent virus transmission every day on the intercom. Their are countless notices everyday in regard to virus prevention. And you still see morons not washing their hands after they go to the bathroom. You still see these same type of people sidestep the hand sanitizers when going to the buffet or restaurant. Stupid is what stupid does I guess. Disembarkment was a bit of a nightmare but things happen and it was handled as well as could be expected. A bit more information would have helped as the delays were extended. Read Less
Sail Date April 2015
My husband and I love longer cruises with multiple sea days. This year instead of a transatlantic and Europe, we decided to go through the Panama Canal. We booked in February at a friendly rate and sailed April 24th.Boarding was so fast ... Read More
My husband and I love longer cruises with multiple sea days. This year instead of a transatlantic and Europe, we decided to go through the Panama Canal. We booked in February at a friendly rate and sailed April 24th.Boarding was so fast - it took about 15 minutes from taxi to the flute of champagne that Celebrity greets you with. We love Celebrity as a line and it feels like coming home when I board one of their ships. The staff is incredible - they go out of their way to make you happy. We had a cabin with veranda - not exceptionally large, but there was plenty of room (and hangers) for us. The sailing was amazingly smooth. I had never sailed in the Pacific and it actually lived up to its name with this sailing. The weather was great until we left Cabo - the wind was cold and no more time was spent on the veranda!We visited Cartagena, sailed through the Canal, Puntarenas, CR, Acapulco and Cabo San Lucas in Mexico, and San Diego. My favorites were Costa Rica (we sailed the Tarcoles River with the crocodiles - amazing) and Cabo San Lucas (party atmosphere). It was fun sailing into San Diego, having been there many times by land. The Panama Canal was spectacular and the commentators added so much to the experience.The ship had tons of activities available all day, but little to do at night after 10p. Food was excellent. We tried Select dining for the first time. I suggest making reservations if you want to eat at a certain time at a certain size of table. My husband and I loved meeting new people, so we usually were not picky. We met two other couples that we really enjoyed, so we made reservations every few nights to sit together at a 6-top to catch up on all we had done. I will definitely do select dining again.We ate in the specialty restaurant, the USS United State, one night - it was wonderful. Well worth the money - it is beautiful and airy, unlike the dark panelled ones on some of the other ships in its class. The wait staff is incredible - a real treat!This cruise made us Elite with Celebrity, so I am looking forward to many more cruises with them in the future. Read Less
Sail Date April 2011
Veranda Cabin on the 8th deck. Captains Club member There is a problem with the air conditioning on the ship. Either that or they are cutting the AC use to save money. The cabin area hallways are hot. I even thought the AC was shut down in ... Read More
Veranda Cabin on the 8th deck. Captains Club member There is a problem with the air conditioning on the ship. Either that or they are cutting the AC use to save money. The cabin area hallways are hot. I even thought the AC was shut down in the middle of the night. Everyone I spoke to woke up in the night, hot and thirsty. The dining room was hot, the buffet area hot, and most public areas were warm. The hot water is having a problem and according to one of the staff they have no idea what is the problem. Hot water disappears for days and then comes on. Hot in the sink and cold in the shower! Guest relations said they would send a plumber. On deck 2, 3, Constellation Lounge on 11, and the spa area had terrible sewage smells. Bring your own hair dryer if you can't use the vacuum hose type the ship provides. Our preboard package said - boarding at 2pm. We met people in our hotel in Santiago and they said we could get on at 1pm. In fact our van (travelling with another couple) got us to the pier, and we were on the ship at 12:30. We went right over to Guest Relations to ask about upgrade availability. Mr. Gomez - "the ship is full." AT 4:00 my husbands went back to GR to inquire about missing luggage and another GR person was telling another passenger - yes, there are upgrades, but now they are all taken - would you like to be on the wait list? We were #8. The one time , we had a chance because we were early it got screwed up! I wrote a note to the head of GR and never heard back during our entire cruise! You think they care. Cabin is very comfortable - good mattress and nice sheets, duvet and pillows. Our soap and toiletries not replenished automatically. Public address system is not good - I don't know if it is technical problem or person using the system. It is not loud enough. Hard to hear and understand announcements and the lecturer as we were going through the canal. The woman I was standing with as we went through the 1st locks even called the bridge to see if the PA could be made louder. There is lots of space in the public areas, we never felt crowded. Lounges are decorated with artificial flowers, a bit tacky, all our ports had great fresh flowers for sale. One sad sprig of bloom at dinner and it stayed there until it was dead. This is a another way to cut expenses. Another very big concern - the lifeboat drill held just after we sailed was a disaster. We all meet in the Rendez-Vous Lounge - every chair taken and standing room only. The staff split the gathering up and then we filed outside - no order, passengers filling the doorways and not moving, no one really sure if they should go out this or that door - not assigned to a specific numbered life boat, chaos and lots of chatter. I had not confidence is this group running as area. Disembarkation was also a fiasco. We assembled in the theater for 8:30 call. When we finally got off the ship our luggage was all alone, our tag color must have been called before the allotted time. The crew member in charge never reviewed the previously called colors just in case you came late. We were on time and sat until 10:30 - all other tag colors not called. And breakfast on our last morning was terrible - no yogurt, no butter, no fruit , no mugs, paper napkins, little silverware, empty coffee pots......I think someone forgot to order supplies. Breakfast and lunch buffet - No imagination, after the first few days it is same old, same. There are lots to eat, many choices, but there is poor layout and presentation. There is no presentation, just bowls plopped into ice, some Chinese lanterns and other items just in piles. Salad bar has minimal choices and the location is in the middle of hot food. Plates for the salad are hot, in fact some days you can't get a plate, big or small, or even a bowl for soup or cereal. Grab a mug as soon as you see it, they are scarcer than hens teeth. Aqua cafe was a nice change along with the dining room. Cafe was less salty and fresher tasting. Upholstered chairs in the buffet area are dirty and worn. Sitting area is tight and difficult to move around during peak eating hours. Ice cream bar is open all day and is a nice touch. Choices change each day and you can pick toppings and candy. But again, the bowls are hot right from the dishwasher! Dining room - we had the late sitting, and did not realize it was for 8:45. We tried this time for the first week, but changed to the earlier 6:30 seating. If you really like something on the menu, pre-order it for the next evening. You can even get a peak on the next evenings menu. The last formal night, with the seafood medley (tough rock lobster, couple shrimp and scallops) might be as good as it gets. Forget dessert - save the calories - have ice cream. Both waiters and helpers were attentive and remembered our preferences. Food is very salty. Other women I met were complaining about swollen hands, couldn't get there rings off, ankles swollen also. I think this was from the salt. Salads are meager with warm, wilted lettuce. (order a double) most appetizers are small, a bite or two. Rib lamb chops are 3 thin ones, double up on this entree. Steak on the items available every day is a good size, a bit tough. Our waiter told us all meat and fish, in fact every thing is frozen. Fruit, don't think because you are going to places that have great fruit the ship will have it. 14 days of watermelon, honeydew and cantaloupe - some days pineapple and soft grapes. All the berries are stewed, soft overripe whole kiwis and spoiled plums. Never saw a mango or papaya or avocado. Room service - only what is on the television menu. They will not make any concessions. What you see if what is available. One evening I was not feeling 100% so I ordered soup (2 choices - chicken or New England clam chowder) and asked for a roll with the soup. "Rolls are only available at breakfast." The menu is sparse for breakfast. I realize they are feeding 2000 passengers, but the food is not good. If it was a restaurant, we would not go back. Cova Cafe and Tea Room - little snacks at different times - nice idea - not bad little sandwiches, cookies. The have lovely china tea pots and dishes. The pot holds at least 4 cups of tea. The food is free but the drinks are extra. With all this "tea room" setting, why can't they make a proper cup of tea. Waiter brings the teapot filled with water, cup and saucer and then comes back with 1 tea bag for this 4 cup pot. No heating the pot, not steeping the tea, and the pot needs more bags. Same at dinner -water then 5 minutes later the tea bag. There is music in this venue, very nice guitarist or string quartet or trio. It is a nice place to sit and listen to the music, if the other guests would not chatter or the help talking to each other. The staff lacks training - they are only trained to push up the bill. The service is good, efficient; it is just not FINE service. Shopping arcade - Coach store is full price, you only save sales tax. Bijoux Ternier is from airports - costume jewelry and evening bags - if you left someone home you may be able to get it here, not great. Cosmetic store is the same one from the outlets here in the US "The Company Store" again you only save sales tax, no bargains. Liquor is the best buy. I would have liked to have bought "Panama Canal" tee shirts on the ship, but they only had petite and small. Poor planning again. Just before the end of the cruise they had a laundry special, fill the bag for $29. I used the laundry before, and was satisfied. But this bag, said no ironing, I thought it was for dry cleaning, but they mean no ironing for all the laundry and they would not honor the miserable 10% off coupon from the Captains Club, there were no exceptions listed on this offer in the daily newsletter or on the coupon. Thankfully we had a veranda. Every morning, no matter how early I went to pool area, lounges were saved. The staff never enforced the "no saving chairs" policy during the entire cruise. During mealtimes quests put tables together in the seating area to play cards. Men used the dining tables in the whirlpool area (quiet zone) for a dice or tile game - loud cheering, cursing, security was called but nothing was done. Don't get me wrong. The trip was great. The canal was great and the small ports of Manta and Arica were also great. Lectures were good and info about ports was also very good. We met great people from Canada and Florida. Our ship had a large number of Europeans from Germany and some from England who did a back to back. Some of these guests were loud and obnoxious, while others were charming and gracious. TIP: For transfer from the airport to our hotel in Santiago on Friday, and then transfer from hotel to pier on Sunday for 4 people with lots of luggage in an AC van was $221 total - reservations made online with Santiago Adventures - check out website. They were on time and had a bit of a tour while driving to the hotel. TIP: Booked Intercontinental Santiago online - prepaid, guaranteed - $150 a night. Great hotel located in a great area, lots of local restaurants in walking distance and OK Market around the corner for water and snacks. Breakfast at Cafe Melba for great coffee and breakfast (5 minute walk - get address online). We booked this cruise because of the itinerary, dates and the price. I would have to have a very big incentive to cruise on Celebrity again. I do not know how they can keep a rating of 4, this cruise line has lost it glamour, prestige and class. Read Less
Sail Date March 2009
Panama Canal November 2008 Background info - My wife and I are in our mid 50's. We have been on 26 cruises on various lines with most having come on Royal Caribbean. This was our second Celebrity cruise. This was our second full ... Read More
Panama Canal November 2008 Background info - My wife and I are in our mid 50's. We have been on 26 cruises on various lines with most having come on Royal Caribbean. This was our second Celebrity cruise. This was our second full transit of the Canal. We left from DFW on October 31st on American Airlines to San Diego. We were on time leaving and arriving. On thing that was notable to me, on arrival in San Diego our luggage actually beat us to the carousel. Precruise: We stayed in the Holiday Inn on the Bay while in San Diego. We had a room that overlooked the bay and had a good view of the cruise terminal. The staff was some of the best we have ever dealt with, very knowledgeable and helpful. As we had arrived in the early morning our room was not ready the hotel kept our luggage. We found most everything we needed was with in walking distance from the hotel. Our room location afforded great views of the cruise ships sailing out so we had a sail away party each evening. We ate dinner at Anthony's Seafood, which was just across the street from the hotel. It was some of the best seafood I have ever had. On our second day we took the Old Town Trolley tour. We loved it. The drivers were all great and had very good presentations. We chose this tour because you could hop on and off at different places. You really had a good look at what San Diego had to offer. It was a great way to decompress before the cruise. Embarkation: This is an area that really needs some work. It took approximately an hour and a half to get on the ship. We experienced extremely long lines and a very slow line to get on the ship. And this after we had gotten our Sea Pass card! The glass of champagne was of course enjoyed as we came on the ship. Sail away was very enjoyable on this cruise as we had family watching and waving from a neighboring pier. Ports and tours: Cabo San Lucas - This was a tendering port, that of course, makes things interesting at times. Our shore excursion was to Todos Santos. It was a long trip, with the highlight being lunch at the Hotel California. This is the hotel of the Eagles song fame. Had one of the best meals of the entire trip. But, that was not worth the trip. We were late returning so there was no chance for any shopping. Acapulco - This was our second time to be in Acapulco. It will be our last time. We saw the cliff divers and visited a silver shop. This port has lost its charm and IMHO this port needs to be replaced. Huatulco - This was the biggest surprise of the trip. We had no excursion planned and just walked around the port shops. It is a beautiful little town with beautiful beaches. Punta Renas - We love Costa Rica! This was our 4th time to visit this wonderful country. And it didn't disappoint us. We took the Ultimate Costa Rica shore excursion. It was a wonderful tour. The bus driver and guide were the best we have ever had. This was a tour of the Cafe' Britt coffee plantation and roasting facility. The Britt guides were fantastic. We loved their presentation. We had a great lunch and their coffee is great. As we left to return to the ship it began to rain. This was the only time on this cruise we any weather at all. It is an all day excursion but very much worth it. Panama Canal - This was a great day. We spent the day sitting on our balcony and watching. It was beautiful weather for cruising the canal. And it helped that we were on the shaded side of the ship. We were lucky that we had a ship going through the locks at the same time as we were so we were able to see much of the workings of the canal. We had a great narrator as well. We later were told that people were up and sitting in the Constellation Lounge at 4:30 a.m. This was the day that we had the Celebrity Brunch. This is the replacement for the Midnight Buffet, or so I was told. It was a big disappointment. I guess my expectations were set too high as it seemed to be very hard to get around and the food was nothing spectacular. Cartegena Columbia - We did the Best of Cartegena shore excursion. This is a beautiful city, but, not one that I would like to go back to. No matter where you went the street vendors were there in droves. If you made eye contact you couldn't get away. They literally hounded everyone. It was incredibly hot here. We had come prepared with bottled water from the ship, but it was not enough. Take lots of water if you go. Disembarkation: We used the Celebrity Luggage Valet service. This was well worth the price. Total time from the call for us to get off the ship until we were in the bus to the airport was a whopping 20 minutes. Everyone in Ft Lauderdale was on their A game. Very quick and easy. Our flight home to DFW on American Airlines was on time. Overall impression: The Captain ( Capt Demetrius) is fantastic. This was our second time with him and it was great. He has a great sense of humor and it really shows. The crew was great as well. Extremely friendly and very professional. We had a Concierge Class cabin back amongst the big suites. Our room stewardess, Myla, was the best we have ever had. We are not the most demanding people, but we never wanted for anything. She was fantastic. We used Room Service several times. They were very prompt and the food was good. Food in the Oceanview Cafe was varied and very good. No issues at all. However food in the dining room was not quite up to our expectations. Mind you we never went hungry, but, the menu choices left a lot to be desired. Our waiter, Alvin, was very good. But his assistant, Natividad, was not very much help. Ship: We loved the Infinity. This was the last cruise before dry dock. It really needed it. It was showing lots of wear and needs some TLC. Hopefully it will get it. The entertainment was the best we have ever had on a cruise ship. The Celebrity Singers and Dancers were phenomenal. The fly in entertainers were wonderful also. We hated for this cruise to end. It was great. Read Less
Sail Date November 2008
We traveled from our home to San Diego by car and flew out to Ft. Lauderdale on Sat. We spent the night in a motel and the next morning we were met by our daughter who lives in West Palm Beach. We spent the morning with her and then ... Read More
We traveled from our home to San Diego by car and flew out to Ft. Lauderdale on Sat. We spent the night in a motel and the next morning we were met by our daughter who lives in West Palm Beach. We spent the morning with her and then shuttled to the ship for boarding. When we got to the Infinity there was a huge line down the street and around the corner of the building. We checked our bags and got in line. After 2 1/2 hours of standing in line and moving at a snails pace we finally boarded the ship. We initially booked a balcony room on the 6th deck but had upgraded to the 9th deck a week before the cruise. We entered our cabin 9197 and were pleasantly surprise as to the large size room we had and huge veranda. The room was the last one on the port side at the rear of the ship. Whatever you do, do not take a room on the 9th deck at the rear of the ship. The deck above us was the restaurant with a wooden deck and from 5AM to 10 PM the noise was terrible from the scraping and banging from the chairs and tables. After complaining for five days they offered us another room next to ours. (Our neighbors next to us also were moved to another room.) This room was much smaller so they finally said we could sleep in the new room and use the big one for day use and the large veranda. This worked out fine. The veranda provided an excellent location for going thru the Panama Canal. Our first port was George Town, Grand Cayman and we took a tour that we booked thru the ship. It was an excellent tour of the Island and we learned a lot of the history of the island. The tour was The Best of the Caymans. The next port was Cartegena, Columbia. We went ashore there and only did a little shopping and was back aboard ship in two hours. I purchased a Panama Hat which I had wanted for some time. From there we headed for the Panama Canal. I had gone thru the canal years ago from the Pacific to the Caribbean so this was the trip in the opposite direction. We spent the whole day on our veranda taking pictures and thoroughly enjoyed the passage in spite of some rain squalls. If you have not been thru the canal before I highly recommend it. It is a fantastic sight and the history is wonderful. On to Puntarenas, Costa Rica. We took an outstanding tour, The Pacific Train, Boat and Bus Adventure. The highlight was a boat ride on a river to see the crocodiles and birds. The train ride was aboard one of the oldest small trains in Costa Rica. It was a noisy bumpy ride but was a lot of fun. We saw the back country and back yards of number of shanties. Huatulco, Mexico was our next port. We went ashore and walked around town . We came across a street restaurant with an open kitchen to the eating area and stopped in. The food was excellent and so was the cerveza! Two more ports, Acapulco and Cabo San Lucas where we went ashore for a little shopping but did not do much. Back to ship. Rating the meals in the main dining room, I can only say fair. Most of our meals were only luke warm and one dinner the fish was half raw. We had lobster one evening where they only gave us 1/2 a tail and some of the lobster at our table was very soft like mush. This was our 8th cruise and we were not happy with the main dining. We did eat twice in the specialty restaurant, S.S. United States. The food there was outstanding along with the personal. The room stewart, waiters and all the people working on the ship were outstanding. I didn't go to any shows but my wife did and she thought they were excellent also. Read Less
Sail Date October 2008
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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