We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that also failed to work and balcony railinging with paint sloppily applied. The shower hot water was occasionally not available. About a third of the gym equipment was ...
The itinerary was, on the face of it very appealing. But apart from Costa Rica and the two stops in Mexico the rest were a waste of time. The only saving grace being the Panama Canal experience. The ship itself was a complete disaster, delays boarding, luggage held until late at night, stateroom filthy and not prepared. This ship should never have sailed after significant problems on the previous ...
We usually cruise with RCCL, but they weren't going through the Panama Canal when we booked this. For the most part, the employees were very good...in some places, they were excellent, especially on Deck 5 at Cafe al Bacio. We had friends cruising with us, who unfortunately had to leave for medical reasons halfway through the cruise. We were told by 'Guest Services' that we HAD to pack up their ...
We chose this ship because it was cruising through the Panama Canal. First of all our time to embark was delayed by 2 hours. When we arrived at the port we sat in a large warehouse for over another 2 hours. The celebrity staff were not informing us of why everything was delayed and people were very upset. When we got on the ship our bathrooms were not working for the first night. Our bedroom ...
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through ...
Embarkation from San Diego was very disorganized.
Very pretty ship and entertainment was great. Staff not very welcoming.
Food poor. In the cafe hot food was generally cool to cold. They ran out of ice tea at one lunch. No ketchup at breakfast. No ice cream sauces one day. Best to order made to order if you want hot food. Need to look for eating utensils and search for ...
Ship and entertainment, as well as on-board activities were very poor, and well below industry standards.
Ship has been allowed to decay.
Entertainment was good 5 nights of 15.
Food was marginal.
Celebrity upsells continuously - I'd estimate 15 -20% of cruise time/activity went to selling.
the following additional comments are just to satisfy CC minimum limit.
Celebrity did a ...
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in CUSTOMER SERVICE!! The sea days were good but we have grown to expect more than one lecturer and some stimulating topics. We greatly enjoyed learning about emeralds ...
Good price for an itinerary we always wanted to take. First the positives.
1. Room steward was outstanding. Room was always ready and he was very friendly.
2. High marks to the activities staff. Full of energy and very personable.
3. The entertainment in the theater was top rate. The singers and dancers were as good as we have seen on any cruise.
Now the downside.
1. The ...
Lots of good things, but we had a problem with a smoke smell in our stateroom about 5 days in a row - and it wasn't just our stateroom. It was blamed on the air conditioning. Very scary to wake up to a smoke smell . . . and headaches every morning.
A spray was used to get the smell out of the room - that was almost worse. That chemical smell stayed in the stateroom and that was what we were ...