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5 Helpful Votes
Sail Date: September 2018
We decided to take this cruise because of the Itinerary... The check in was quick although since we were returning a rental car in Vancouver, they had us going up and down couple of times until we got on the ship. We were in cabin 7111 ... Read More
We decided to take this cruise because of the Itinerary... The check in was quick although since we were returning a rental car in Vancouver, they had us going up and down couple of times until we got on the ship. We were in cabin 7111 and our steward was great. No complains there.... The cabin was smaller than what we are used to based on their other ships, but it was OK... Bed - it was extremely hard and uncomfortable. I have back problems and there were nights when both of us couldn't sleep. Wanted to use the couch but it was too small and we couldn't. Not being able to sleep really put us in bad mood during the days. I sleep really well on the ships and was looking forward to it. Needless to say didn't happen. The friends we traveled with is a massage therapist and thank God she was able to help me so I can walk and move. Specialty Restaurants - Qsine was a cute experience... Tuscan Grill - we love this place, this time not so much. A dinner of 4 took 2.5 hrs all together, ordering a drink took 25 min to get it and if you want a refill it is another 25 min, on couple of occasions we had to fill our water glasses from the bottle they left beside the table. Buffet - the food was OK, not many choices, but OK... Getting a drink - we gave up on this one... no one ever walked around us and we ended up getting it ourselves. We liked the Martini Bar where we met other people with the same experiences of the beds and service. We are usually not high maintenance travelers and were really looking forward to this vacation. In summary, the bad bed, nonexistent service made us quiet disappointed with this ship, as we still paid premium price for the cruise. It wasn't cheap. This ship was Refurbished in 2015 and it doesn't look like it already. We did enjoy the tour of the ship, this was probably the only good thing on the ship that we experienced. We will be not taking this ship again..... Read Less
7 Helpful Votes
Sail Date: September 2018
We are Diamond cruisers on Royal Caribbean. Therefore we were able to join Celebrity as Elite Captain Club members. So we wanted to try Celebrity to see how it compares to Royal Caribbean. We were extremely disappointed. The Celebrity ... Read More
We are Diamond cruisers on Royal Caribbean. Therefore we were able to join Celebrity as Elite Captain Club members. So we wanted to try Celebrity to see how it compares to Royal Caribbean. We were extremely disappointed. The Celebrity Infinity has the potential to be a beautiful ship. Unfortunately it has not been properly maintained since it was launched in 2001. The ship looked drab and it never smelled fresh. The service in the dining room was the worst we have ever experienced, partly because there were not enough waiters to properly serve the guests. The food was bland, the selection was limited, especially the breads, and dinner took almost two hours every night - a real endurance contest. The buffet options were dismal - don't even think about eating any breads, pastries or donuts. We experienced raw sewer smells in our cabin on three nights which woke us from a deep sleep. Our cabin steward was one of the nicest stewards we have encountered. Our cabin was very nice, though dated and in dire need of a refurbish. We will not cruise on Celebrity again. Read Less
4 Helpful Votes
Sail Date: September 2018
Cruise Review: Celebrity Infinity - Pacific Coastal Sept 2nd 2018: concierge class stateroom 8120 and 8118. This was my second cruise in recent years and I booked with my Mom, but, with concerns of privacy and having our own space, we ... Read More
Cruise Review: Celebrity Infinity - Pacific Coastal Sept 2nd 2018: concierge class stateroom 8120 and 8118. This was my second cruise in recent years and I booked with my Mom, but, with concerns of privacy and having our own space, we booked adjoining cabins at the solo fare for each, we had thought my dad or one of my friends might join in, but, their schedules did not allow it this time. Why did you choose this itinerary? We had a prior cruise booked through Celebrity to the Caribbean for this past fall, however as a result of the major hurricane the itinerary was shortened and changed. They gave us the option of a refund or to move the reservation if we wished. My parents and I had been to Vancouver and Seattle before and really liked the area but I had not been further south, so, it was good chance to see the west coast and California. So my mom and I moved the reservations and received a nice amount of onboard credit as well as a beverage package as our perks / incentive for staying. Good part on Celebrity for this. Embarkation process? Knowing we had a lot of luggage, we walked through the Canada Place terminal the day before to get our bearings. On embarkation day, at 10am we headed off with our luggage, down to where the signs directed us, however, we needed to really be a level lower for our checked bags drop off. Once that confusion was settled, it took about 20 minutes to clear customs and made our way to the cruise check in for our 10:30 embarkation time. When embarking, we came in the doorways on deck four in between the rendezvous lounge and the main foyer. The welcome champagne was a nice touch and we had about 30 minutes to kill before the lunch in the main dining room reserved for the concierge cabins. We lucked out in the solarium area in that the staff from the spa were doing 10 minute complimentary chair massages as part of the sales pitch to book a treatment. The concierge lunch afterwards was nice, they had a separate area where we could drop off our carryon luggage. The staterooms were ready about 2:00 and muster drill was around 3:00 with sail away at 4:00. The muster drill was quite a mess, we were in the rendezvous lounge with not enough seats and what could have been a 15 minute process was 45 minutes. It was stuffy and passengers were getting quite grumpy. My mom is nearing hip replacement and there were no available seats, so, she sat on a coffee table versus standing. We headed to our muster station as soon as the announcement was made, however there was only seating for about a third of the guests. This left a negative impression most certainly. The last cruise with Celebrity, we had the theater as our muster station and it was much better. First impression of the ship? I had cruised a sister ship three years before so the Infinity felt much like the Millennium but with different art and color choices in certain areas. Overall she was clean and in good condition. I noticed the outdoor wood hand railings were showing their age, sun bleached and not as new looking as the Holland ship that was also in port. Also, the glass partition of the balcony was dirty with salt spray and needed to be washed. I noticed this was cleaned on my balcony on the second day of the cruise, so, I think they stagger this each day. The interior of the ship seemed immaculate though from the start. Overall the ship was great, easy to get around and only feeling crowded on occasion. I enjoyed use of the solarium pool, the pool side bars, and watching a movie on the rooftop terrace. I think they have a tasteful offering of onboard amenities which fit their target audience. With only 20 kids on board, there wasn’t a need foe water slides or go-karts. This ship is about relaxation, music, imbibing adult beverages, and enjoying tasty food with new scenery every day. What type of state rooms? I booked a concierge class stateroom and my mom was planning on doing the same, so, we selected adjoining staterooms which had an interior door between the two rooms. The adjoining door was located next to the TV and swung into my stateroom (8120) so that the door would block the TV view. So we kept it closed mostly until we were about to leave to go out, however, that was really nice to have and made coordinating schedules easier. The balcony had a small table and two chairs, the cabin had a sofa which could be a fold out bed, a coffee table, dressing table and mirror, the beds joined together as one. They gave us a lot of hangers and two plush bathrobes per cabin for going to down to the pool or spa. The wall next to the dressing table had two hooks which could be used to hang your clothes for the day on which I thought was convenient. The bathroom had a rectangular shaped shower with a curtain and was big enough but did feel tight on either side. The shower had an adjustable shower head on a wand which could be turned to a massage type mode. Overall the bathroom was clean but could stand to be updated with tile and granite or marble, if they are going for the luxury line marketing. The concierge level meant we had a gentleman available to us in the Library just outside of our staterooms who could take care of guest relations type of concerns and worked to remedy some of our issues. Also as part of concierge we received a bottle of the Celebrity Brut Champagne per stateroom, afternoon canapés which were four little appetizer bites that changed each day and also there was fresh fruit of pears and green apples. The canapés were one of our favorite perks. Additionally we had an expanded room service menu for breakfast, a nice heavy duty zipper tote, the traditional celebrity tote and also use of umbrellas and binoculars. This sailing we did not have towel animals like our previous sailing, but, there were chocolates with turn down service. Our attendant Singh was very good, prompt and courteous when resolving some minor issues (my TV kept cutting out and loosing signal, and in my mom’s stateroom the safe did not work). Both issues were resolved before dinner the first night. There was twice a day service for the room where the bed was made in the morning, and folded down in the evening. Each time, empty drinks and dishes were taken away and the bathroom was cleaned and towels refreshed if needed. I felt our stateroom attendant did an excellent job, so, we left him an envelope with a nice note saying our appreciation and a bit of cash, this was on top of the cruise lines assigned gratuities. Thoughts on dining options? My mom and I each had signed up for a three meal specialty dining package on embarkation. Onboard there where three specialty up-charge restaurants offered: Q’Sine, Tuscan Grill, and Sushi in Five. Being that my mom doesn’t care for sushi, we skipped that and did one meal at Q’Sine and two meals at the Tuscan Grille. The Q’Sine was great, it had a fixed menu but that was because the table turned into a screen and projectors broadcast down onto the plates and table, a cute Pixar / Disney type animated show of the Petite Chef catching and preparing the ingredients for each course. After the animation stopped, the waiters would bring out the physical course portrayed in the animation. Tuscan Grill was the Italian steakhouse with pasta. The food and service there was exceptional. It is nice that they offer half sizes in the pasta, so you can order a steak and also a half size of your favorite pasta as well. The quality of the food in the main dining room was very good, the temperature was a touch cooler than in specialty dining but all the meals arrived warm. We ate in the main dining room 3 times, twice at a shared table and once by ourselves so we could sit by a window and watch sail away under the Golden Gate Bridge. Each time, the service was very lacking, drinks were never refilled before sitting empty for extended periods of time and we had to wait on the waiters. I’m more harsh on this as I eat all meals out at restaurants back home and have my usual waiters who know me by name. However, I think the servers onboard were running short staffed compared to my last sailing with Celebrity. I think we had just a waiter and an assistant, and it seems to me, a few years ago there was a waiter and two assistants. I could be wrong on this, but, regardless, they had too many tables to cover to properly address the customers. At the later seating, some of the wait staff were busy in their close down process and could have been helping with the guests. This area of service was a disappointment. Also, the maître d’ on our prior sailing would allow the any time dining guests to book reservations out for the length of the cruise. This sailing we were told we could only book one night at a time, so, we had to continually make reservations. The maître d’ was actually very short and rude to us on embarkation day, so, we did go down to guest relations to make a formal complaint. Next trip we will try and book the late seating and see if our issues are better with consistent wait staff and also to not have to deal with a rude staff member regarding reservations. Our final night to make the most of time with having to pack, we went to the lido buffet which was good. The pasta station was tasty and some other good choices on the buffet line and overall a much faster dining process than the main dining room. We chose select dining which was flexible, and in that we tried dinner before the shows a few times and also after shows as well. Going forward I will choose a fixed time late seating. I enjoyed seeing the show first and then having a leisurely dinner afterwards. Going to dinner first was stressful in regards to that I wasn’t sure that we would be through with the meal in time to get to the theatre and find a good seat. How was the entertainment? The entrainment on-board was outstanding! It was made a point that we were going to the show every night and we really enjoyed each show. There were two nights which were comedians during the 7:00 / 9:00 theatre show, but, they each came a second evening for a 10:45 follow up show. I made sure to attend all of these and it was great. Even the later night “adult” performances by the comedians were fun and were not vulgar or offensive. The musicians in the public spaces were out standing but the real shining stars for me were the lighthouse string duo. They had an electronic cello and violin I think, which they performed some pop and other well known songs and it was a great unique twist that I have not seen before. On the second formal night, there was a performer who climbed stacked chairs and combined it with balancing and headstands on top of the chairs which was on the upper landing of the grand staircase. That was really impressive while also nerve wracking! Celebrity does an outstanding job of putting together excellent shows that are just the right length. The shows run about 45 to 50 minutes and leave you pumped and wanting more. A critique of the late night club, it would be listed in the daily times of starting at 11:00 and going until late. Apparently late is deemed as midnight and so bar service at the constellation lounge shut down about midnight religiously and so the guests had to wander to find another bar that was open, typically, only the casino bar was open later than midnight. If the hours were to be 11:00 to 12:00, that is fine, my only request would be that they should have been printed in the paper that way is all. There were several of us who felt the party ended too soon on those evenings. The entertainers were spread out well between the various venues and they rotated venues so if you preferred to stay in one place each evening you would get a variety of shows or if you preferred a certain group, you had the variety of lounges and bar spaces to try out. Itinerary of ports? (Vancouver, Seattle, Astoria, sea day, San Francisco, Monterey, Santa Barbara, & San Diego) These were all outstanding exceptional places to visit. It was a great sampling of the west coast with each having a unique feel! I would happily visit any of these cities again. We booked shore excursions in all of the ports with Celebrity and also the full behind the scenes ship tour on sea day. This is where we used our onboard credit and only had to pay a little extra for all. Giving the tours the caveat that they only do this twice a year, the excursions were very good however not a polished or organized as excursions that are repeated regularly. If this itinerary was repeated regularly and had the tour providers offered these weekly I would be more harsh in my criticisms. For instance the Mission in Santa Barbara made us wait 30 minutes to verify the tour operator had purchased tickets, and we had a bus driver get lost as well. Overall we saw a lot and had a ton of fun with some great info provided by the tour guides. Debarkation? We were staying extra in San Diego and so we requested the 10am disembark time slot to get us closer to the hotel check in time for dropping of our luggage. The concierge class stateroom meant we could use the constellation lounge for our debark waiting area. They provided coffee, juice, water and pastries in the lounge and we had a good view of San Diego. This was a pleasant experience and I’m glad we made use of it. I had time to relax and transfer photos off the camera and make some Facebook posts for friends and family. Once our time arrived, we grabbed our bags and headed to our Uber and were off to the hotel, much easier than expected. Wrap-up: My final thoughts, it was a wonderful vacation and I made memories that I will cherish forever. The other guests were all wonderful to visit with and I would gladly do it again. While there were some issues, Celebrity worked to improve and recovered in some areas. I would consider a suite next time so that I would have access to the suite restaurant Luminae or if not, then a fixed seating time to hopefully have better service in the main dining room. Despite issues, I have a lot of photos of my Mom and I smiling, so that’s what really matters, we had fun! Read Less
Sail Date: May 2018
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge ... Read More
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less
4 Helpful Votes
Sail Date: May 2018
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost ... Read More
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less
1 Helpful Vote
Sail Date: May 2018
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only ... Read More
We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only 2 days at sea. Ship: We were apprehensive that this older Infinity might be disappointing. However, we found this "Solsticized" ship to actually be nicer than the Solstice (other than the Persian Garden). Embarkation: Crazy easy; we got to SD cruise terminal at 11a, earlier than the official 11:30 "start" time. SD port terminal very efficient. Security took 5 minutes. 0 wait time to check in with Celebrity in our AquaClass section, and the other levels looked like no more than 15-20 minutes at worst. Bottom line, we were sitting on deck 12 about 20 minutes after the Uber dropped us off at the ship terminal. (Note, we were the only ship at the SD cruise port on our departure date.) Food: Very good; Blu was excellent for both food and service. We bought a package for 4 specialty dinners which were great. Qsine had their first Le Petit Chef experience (including video on your table!), so not the tapas-like menu we expected. But the video was fun and the food was the best meal of the trip, esp the 2 (!) lobster tails which were very tender and generous, and a filet on top of that. The entertainment and enrichment talks were surprisingly good (better than our Solstice cruise which was just OK). Service: Other than a few surly bartenders and one MDR server, was top notch. Excursions: Only took one (Monterey Aquarium & Carmel Mission tour) which was very good. Other stops in this itinerary were super convenient for on-your-own exploring via Uber, walking tours, local shuttles. Disembarkation: Vancouver couldn't have been better. We chose self-assist because we had an 11:20 flight and were paranoid about crowds from the ship to the airport, customs, etc. We had a 7:30 disembark meet time, walked off the ship at 7:35 and after cab/bag check/security/customs were sitting in an airport lounge at 8:30. Crazy efficient. Of course, your results may vary depending upon # of ships disembarking, time of day, etc. But I travel for work a LOT and this was smoother than most of my regular domestic experiences. Bottom line: Take this cruise if it meets your budget, calendar and personal interests!!! We are looking specifically at the Millenium-class ships for other destinations. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the ... Read More
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less
Sail Date: May 2018
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ... Read More
Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ,and seemed there were a large number of passengers who had multiple cruises and had status. There were more "elite/suite" areas and events than I have ever experienced. Ship was easy to navigate around. Elevators were prompt. All meals were very good. The buffet was very clean, well organized,and extensive (milk could have been colder). We enjoyed the Spa Cafe for healthy lunches. We did celebrity Select dinner seating and never had an issue. The only port /excursion complaint was that trip to Muir Woods was cancelled with no prior notification. Exercise ares was great ,although TV could have been better. Service overall great. Entertainment average but enjoyable Read Less
1 Helpful Vote
Sail Date: October 2017
We were traveling to California to spend s couple days with family, we decided to make the long trip worthwhile and see more of California. We chose Celebrity as they added Catalina island as a port of call. It was a wonderful trip. ... Read More
We were traveling to California to spend s couple days with family, we decided to make the long trip worthwhile and see more of California. We chose Celebrity as they added Catalina island as a port of call. It was a wonderful trip. Celebrity takes care in picking employees who take the extra steps. We chose select dining and never had to wait. Most nights we were waited on by Allan and Dhia. They were wonderful, giving singing commentaries. We spent a great deal of time at cellar masters with Mervin and Victor. Stone free duo were excellent. Great music, great voices. Entertainment was good. We loved the magician and comedian Carl banks the most. Games could have been a bit better, but they can only do so much with the audience. it was a great way to see different cities in California with only unpacking once, we would have liked more active excursions, but managed on our own as phones and Internet worked and everyone spoke English. we had a veranda room with the premium liquor package. Food was very good in the main dining room. Liquor choices were amazing. We did try Quisine one night and loved it. Great job celebrity, we hope to sail with you again.. Read Less
2 Helpful Votes
Sail Date: October 2017
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly ... Read More
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly Princess customers, but having sailed RCI and Carnival until now, decided to give Celebrity a try and also went for aqua class. As I had heard we were met with a glass of champagne, and proceeded into our ship. I was a different style of build than we were used to, but quite elegant...the artwork was unusual I will say. Overall the condition of the ship is OK considering it's 16 years old, though much of it's furniture should be replaced. Our cabin was just what we had been accustomed to, the bed was comfy, nice linens, though honestly if you can see your hand through a washcloth I'ts pretty thin. Loved the shower, we had an extended balcony due to cabin location and we loved it. Our cabin steward we had yet to meet after two days, then we passed her in the hall, her name was Lin and she works tirelessly throughout the day...I really think they might require too many cabins to maintain, each time we saw her she seemed really tired and frantic, we tipped her extra I felt badly for her. Now on to food.....we were happy to have the Blu option, we liked most of the food and only had one morning breakfast incident to report. It just took forever to get my food the second morning. My head was exploding, while my wife was eating her meal. I got my plate and finished way later than my wife. Other than that time, service was very good, most seemed very happy and friendly. We found food in the buffet was quite typical of what we've seen on other lines. The gelato bar seems to be a complete waste of space in our opinions. The ice cream is so good in the buffet nobody was getting any, the girl had nothing to do anytime we looked....we tried one time and it was OK but nothing to go back for. Speaking of wasted spaces.....what about that "Sushi on five"...? We never got to go try it however it was on our "to do" list all week. Never many people there the many times we went by. Loved the salmon in the Spa cafe, it was right above our room so it was easy and healthier if we ate there. A few things I wish....I wish they'd put ice in the smoothies did not like warm, I wish there were an ice machine no way to ice down drinks. We used the Persian gardens three times enjoying the experience but it is a "cave" in there. Entertainment was great overall, we found a newly formed band called the Brian James band and thought they were the best band on board, each time we heard them crowds were large and their music for us had the best sound. Speaking of which, if you have a chance to get to a "silent party" by all means do. They pass out headphones each of which has three channels to listen to your style of music, each channel has a different color ear lights so it's a room full of folks dancing with no sound, the looks you'd see by folks walking into it was great. We had a conga line, this is in the martini bar...it was a hoot. Movies up on terrace we watched only one all week, they had lots of sci-fy stuff did not interest us. I was able to smoke my cigars up on deck 11 port side, the space on 10 portside had sitting areas with furniture so low it was hard to get out of your seat, heard many complaints. Luigi our CD did a good job, the theater shows are good. Overall we figure we'd sail Celebrity again, but not Infinity class. We'd like to sail the Solstice class and if we can group our status with RCI and get a good deal might. Blu is nice having more personal service for sure, Fernando the wine guy is great, we had lunch twice in the dining room it was OK and the noise and chaos we'd hear going past made us happy to have our quiet. Having the drink package was great, I did upgrade to premium but most likely would not again, I had two martinis and better liquor but in my case I don't really need to. My wife did not upgrade so we took it as an experiment to see it's value. Traveling up the California coast we enjoyed unbelievable weather, no marine layers anywhere, San Francisco was warm and clear sailing under the Golden Gate, sea day woke up to bright sunshine, the only clouds we had were in Ensenada in the morning. Hopefully we can get more cruises to come out here to the West coast, we heard on board the Infinity had not been here since 2013. One little thing I noticed that Celebrity does I've not seen until now, there are linen hand towels in the public restrooms that was a nice touch. Read Less
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
1 Helpful Vote
Sail Date: September 2017
We loved the itinerary on this cruise, San Francisco, Santa Barbara, Monterey, Catalina and Ensenada! Included overnight in San Francisco. The staff on this ship is terrific, very attentive and nice. My biggest complaint was the Tuscan ... Read More
We loved the itinerary on this cruise, San Francisco, Santa Barbara, Monterey, Catalina and Ensenada! Included overnight in San Francisco. The staff on this ship is terrific, very attentive and nice. My biggest complaint was the Tuscan Grill. My filet was dry, the veal Marsala was heavily fried, little Marsala sauce, if any and the pasta was watery!. No elegance to the dining experience. Infinity formally had a very nice specialty restaurant with white table cloths, french service. Well worth the money, but theTuscan Grill at any price is not worth the money. Food is better at the Trellis Restaurant. We also did Qsine. Love the experience, not sure if it is worth the $45 per person upgrade, but if you dine there the first night, there is a 30% discount, and that makes it well worth it. Great selections, artistically presented. The new outdoor theatre on the eleventh deck is a fun place to relax for the afternoon. Movie selections weren't great, but the experience is well worth it. Cafe Al Boccia serves great coffees ( the room service coffee is terrible), so the best place for coffee on the ship. They offer breakfast pastries in the morning and a great assortment of cookies, cakes and other desserts all afternoon, in addition to exotic teas and alcohol. Read Less
4 Helpful Votes
Sail Date: September 2017
This was at least our fifth cruise on Celebrity, the second on this ship class. We absolutely love the Thalassotherapy pool: 90-degree salty water, high pressure downspouts on head/neck/shoulders, and bubbling chaise lounge racks. ... Read More
This was at least our fifth cruise on Celebrity, the second on this ship class. We absolutely love the Thalassotherapy pool: 90-degree salty water, high pressure downspouts on head/neck/shoulders, and bubbling chaise lounge racks. We've seen nothing like it on Princess, Royal, Holland, or Carnival. No long waits for espresso at Cafe al Bacio, nor for great eggs benedict and omelets in the buffet. The dining room was a disaster though on the first night as the waiter lost our orders and we watched later arrivals eat while we sat with nothing but bread sticks. Had to hail the maitre'd to move things along and get the wine steward's attention. Finally the mushroom soup arrived but it had an off-tasting foam on top. Happily the dining room did better on the two semi-formal nights. On the last night we went to the gyros bar on the buffet deck, expecting this Greek-heritage cruise line to wow us, but there was no lamb, only chicken. Go figure. The production shows were fabulous as was the acrobatic dance duo. Liked the back deck for outdoor buffet seating, live music, and full bar. Ate at Qsine one night ($45/p) and it was an interesting but confusing experience. You order off an ipad which has 20 icons on one page for the various soup, salad, appetizer, and main course items. You're led to believe that each item is a small portion size (some are) so that you can sample most of the menu in several waves but beware, some of the items are belly stuffers like the 3 meatballs. I expected cocktail-sized meatballs on a toothpick but they're larger than a baseball. By the time we picked at them we had no room left for the chinese food. Be sure to order things in a logical order and that the larger portioned items are served last. We've done the California coastal itinerary before but never run out of new things to see/do in San Francisco like the Munch exhibit at the museum of modern art. And just when we thought we'd done everything in Catalina, we saw a Dale Chihuly exhibit at their new art museum on Metropole. In Santa Barbara lower State Street is getting a much-needed facelift. Ensenada has developed their waterfront featuring water cannons to soak the kiddies. The aquarium at Monterey is great, but at $50/p it's now about half of what Disneyland costs. Finally parking at the pier in San Pedro is a hefty $18/day. Read Less
2 Helpful Votes
Sail Date: September 2017
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard ... Read More
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard is fabulous. They just want you to be happy and enjoy yourself and try their best to make sure you do. Entertainment in the Theatre is very good, but always too loud. They use live bands rather than pre-recorded music which is very nice. Sound technician needs to tone it down as the singers can sometimes sound like they are screaming. Trivia games are fun and dancing at the pool. Great cruise director (Luigi from Dom.Republic) makes the activities lots of fun. Cabins are spacious and well kept. Amenities are nice and cabin attendants are friendly and helpful. Dining rooms are very good. Lots of tables for 2 or more if you need them. Went on the cruise two weeks in a row (back to back) and enjoyed it both times. Read Less
1 Helpful Vote
Sail Date: September 2017
My wife and I chose this cruise because some good friends were taking it and asked several other couples to join them - so we did! Altogether there were about 6 couples. The ports of call for this cruise were Santa Barbara, San Francisco ... Read More
My wife and I chose this cruise because some good friends were taking it and asked several other couples to join them - so we did! Altogether there were about 6 couples. The ports of call for this cruise were Santa Barbara, San Francisco (overnight), Monterrey, Avalon (Catalina Island) and Ensenada, MX. There were NO sea days, making this a bit of a different cruise. We drove over from Phoenix, AZ with one other couple a day ahead and stayed on the Queen Mary, about 15 minutes from the San Pedro Cruise terminal. We've done that before, and was a great way to kick off this cruise (be sure to eat at Sir Winston's for dinner). On embarkation day, we arrived about 11:30, and were aboard by about 12:30 - fairly easy and well organized. Our stateroom was #2166 (ocean-view) - very well appointed. Rooms were ready promptly at abut 1:00 p.m.; luggage arrived a bit later. Storage space was thoughtful - be sure to use the area above the TV! Our cabin attendant, Mimi, was one of the sweetest people we've met! (On an afternoon where I was not feeling well, she checked with my wife several times to see if she could help with anything!) We know food is subjective, but thought it was very well prepared considering the volume of people served. Service was very attentive and friendly, including the sommelier's. We did not do specialty dining, as the group of us ate together at Anytime Dining in the MDR (and props to the maitre de for allowing us to switch in order to join our friends). The buffet offered a lot of variety, if you surveyed the whole area, and could always find something to our liking. Breakfast offerings were very good and plentiful. You did have to pay attention to the hours, as service from time to time was scaled back in order to prepare for the next meal. But...seriously, food was available almost any time! The entertainment was terrific! The production staff did 3 shows (plus others around the ship on other days). There were a couple comedians (Clean! Rated-PG - kudos Celebrity for that!) - both very good. One of them had made appearances on Jay Leno! There was a new duo acrobat team, and their show was amazing! The guy was from Argentina (?) and the girl was from Poland. Very lovely couple, and talented! Drew a standing ovation. As an aside - as a part-time musician myself, I really appreciated the "live band" used for the production shows. It is always so much better than pre-recorded tracks, and adds class! The main lounge/house band was "ok". They were easy to listen to, but did not have quite the pizzazz I have heard from other lounge acts. We did not attend special game nights, etc., as the focus on this cruise was being with our friends. The Martini Bar must be mentioned! The bartenders are simply amazing. They really know how to put on a show while mixing/pouring the drinks, and teasing the passengers - they were so fun! Service was pretty good, but because it is a popular place, you may need to be a bit assertive to get your order in. Our group spent about an hour here before the show/dinner each night! Lastly, the Cruise Director, Luigi ("I'm Not Italian!") was so gracious and funny. We did see him during the day mingling with passengers. We always looked forward to his introductions to the shows. There was not much at all to complain about at all - we were on vacation! What we did notice especially early in the cruise was the tendency to push higher level packages (we already had the Classic beverage package, and understood that the martini's at the Martini Bar would cost an extra $3.50+ - but we were not going to upgrade to the premium package just to get those covered, we were happy to pay the difference. There are other 'upcharge' opportunities as well. However, this seems pretty standard on all lines, so we are comfortable just saying "no" and enjoying what we have. Also want to mention that we felt the Infinity was in very good condition for her age. Maintenance was constant (cleaning, painting, varnishing, etc), but nothing was unsightly. We enjoyed this cruise very much. Based on our experience, we booked a Caribbean cruise for 2018 on a Solstice-class ship. Read Less
1 Helpful Vote
Sail Date: September 2017
We choose this cruise because we had never been to the west coast and we always had planned to drive the Pacific Coast Highway. When we saw this cruise option, we decided that it would be a great way to see lots of cities on the Pacific ... Read More
We choose this cruise because we had never been to the west coast and we always had planned to drive the Pacific Coast Highway. When we saw this cruise option, we decided that it would be a great way to see lots of cities on the Pacific coast! We live on the east coast, and have taken many Caribbean cruises and two Mediterranean cruises, as well as several to Bermuda. We flew into LAX a day before the cruise and stayed in San Pedro at the Crown Plaza, which offered a shuttle to the cruise port. We liked the area very much, ate at a locals pizza place, and walked to church to attend Sat. Eve. Mass. Embarkation was quite easy, except for me walking away leaving my purse on the security belt. We were ready to board and I could not find it! We ran to the security people and they had found it and actually sent it onboard. A security guy escorted us onboard and it was waiting for me there. They had counted all the cash, which was a considerable amount, and I signed for it and we went onboard. Whew! We were very thankful they handled that so well. So, if you have a few bags going onboard, be sure you grab your purse off that conveyor. Everyone working on this ship are great. Very friendly and they just go out of their way to help with everything . Our room steward, Dillon was great, the waiters were also, and the bartentenders, Willy, Jonathon and others were so much fun.The martini bar at night was so entertaining, the bartenders would start an impromptu show and have everyone in hysterics. They always remembered us. The night they did the thing with the headsets was the best! Wish they had done it again, everyone was talking about how much fun they had that night! . We did the specialty restaurants 3 nights. Two at Tuscan Grill and one at Qsine. They were both very good. Qsine was so different and our waiter, Herbie , made it so much fun. We also did the premium beverage package which was expensive but we liked having whatever we wanted to drink, including cappacinos and expresses and water bottles whenever we wanted. The ports were all great, with the exception of Ensenada. Sorry Mexico, but I just felt uncomfortable there. Did the hop on bus in San Fran, went to Alcatraz, walked to Fishermans Wharf. The 17 mile tour in Monterey and Carmel was great. Rented a golf cart in Catalina, which was a beautiful place. Loved Santa Barbara. After the cruise, we took uber to Santa Monica, stayed at Oceanview on the beach. Great hotel, and there was a street festival going on when we got there which was great. The hotel clerk hooked us up with a private tour to Beverly Hills/Hollywood which was reasonable and very nice . Next day, rented a car and drove to San Diego where we stayed at the Catamaran for 3 nights, right on Mission Bay. Then we drove to Las Vegas, left San Diego at 5 am and saw the sun come up in the desert, very nice. This was not a relaxing vacation, but it was so much fun I would definitely do it again. The cruise is great, and I can't think of any cons. Go for it! Read Less
3 Helpful Votes
Sail Date: September 2017
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a ... Read More
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a customs scanner but they don't care that you have bottles (very strange). The ship looks like it needs a make-over. However, the theatre, gym and dining room are all very nice. I play craps. This ship may have the worst crew working the table that I've ever come across and they seem to take their direction from their inhospitable casino manager. Stay away from this casino. Leaving the ship on the final day wasn't good. We lined up when our number was called and found that people that were exiting the elevator, simply went ahead of our line. When this was brought to the attention of a staff member, my complaint was met with a blank stare. Another case of Nobody is in Charge. The Hotel Manager doesn't seem to be aware of his responsibility to passengers. My final complaint is a big one - what were they thinking? The Hotel Manager decided it was a good idea to make the sauna a unisex facility. I won't go into the whole story ... but women were given full access to the ENTIRE men's change room/toilet area NOT JUST THE SAUNA. Imagine my surprise when I exited the shower to find two women standing outside its door waiting to use it? Read Less
2 Helpful Votes
Sail Date: September 2017
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We ... Read More
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We lucked into upgrading to a Family Verandah cabin after final payment and really enjoyed the extra space and the enormous balcony. (An aside, I wish they had designed a bit of extra space for the bathroom--I can't imagine a family of 5 using that tiny, phone-booth-sized bathroom!) Our room steward was great. Two minor downsides, the toilet ALWAYS required more than 1 flush (sorry if that's TMI, but it is what it is) and the sheets always felt slightly…clammy? Maybe the humidity at sea? Maybe just me? I attended 3 shows and they were excellent. The musical entertainment around the ship was good, if a little loud at times. Luigi did a great job as cruise director. OK, now the service issues. Embarkation was a NIGHTMARE! Well over an hour wait, incredibly long lines, and very unorganized once into the terminal. "Go sit over there." Then people were not taken into line in the order seated. Very unpleasant start to the cruise. It was almost impossible to find bar service wait staff at the 10th floor café at breakfast to order fresh squeezed orange juice. Yes, a first-world problem, but I had the beverage package mainly for the orange juice and lattes for breakfast! I was only able to get it 2 out of 7 mornings!. Ordering a latte upstairs at breakfast was virtually impossible—they had to go down to the 5th floor Café al Bacio to get it. Only got that once. I went downstairs to get it myself AFTER breakfast 6 days. Again, in the grand scheme of things, a minor annoyance, but not one I’ve experienced on my favorite (other) cruise line. The main dining room (select dining) had bar issues as well. Several times, at both lunch and dinner, dinner companions ordered drinks or wine, asked several times about them, and one night actually complained to the Maitre d’ about the unconscionable delay. He tried to explain it away by saying that it was a busy night, but really? On a cruise ship, every night is a busy night! Overall, it was not a bad experience and I will certainly cruise Celebrity again, especially for knitting cruises. However, I think most of my cruising will be on another cruise line. Read Less
1 Helpful Vote
Sail Date: September 2017
This was our 14th cruise. We have tried all the other main stream lines except Disney. We stayed in an inside cabin on the 11th deck. The average age of the passengers was about 60 years old and we were the young ones in our 40s. ... Read More
This was our 14th cruise. We have tried all the other main stream lines except Disney. We stayed in an inside cabin on the 11th deck. The average age of the passengers was about 60 years old and we were the young ones in our 40s. Pros: The food was excellent and there was plenty of variety. The places we went to were beautiful and the weather was perfect. Cons: 2 ½ hour wait to get on the ship. We arrived at noon and did not step on the boat until 2:30. $7.70 12oz. Miller Lites. At this ridiculous price we did most of our drinking OFF the ship at less than half the price. The hot tubs squirt cold water out of their jets and all of them close at 9pm! They should have kept the Spa ones open until midnight. They are all unsupervised anyway. The first day there were no waiters on the deck or in the theater. And thereafter they were few and far between. The outdoor movie screen was terrible. It’s resolution was poor and had a 2 foot square block of LCDs that were much brighter than the rest. And there were only seating for about 40 people max. The pizza sucked and always had a soggy crust. Half the time it looked old like it was sitting there a long time. And slow service in the main dining room. Read Less
1 Helpful Vote
Sail Date: September 2017
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free ... Read More
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free shuttle, right on a marina, great views and staff. We were in Aqua for the first time and loved Blu. I understand it's not for everyone, but we loved the exceptional service and relaxed feel. (much quieter the Main Dining room) but not stuffy at all. The entertainment and activities were not up to what we are used to from Celebrity. Shows we didn't care for seemed very well received. It may be just a matter of taste. Service was topnotch everywhere on-board, with the glaring exception of our room steward. He wasn't awful, just barely adequate. Friends we traveled with had an excellent steward, so who knows.... Ports: Santa Barbara - we took an UN-air conditioned bus to Solvang, which turned a nice ride into an uncomfortable mess. I would stay in Santa Barbara and visit town and wonder why we can't live there. (it's pretty nice) San Francisco - overnight - what can you say, one of my favorite places. We took an excursion to Muir Woods, a place of natural beauty that should bring a lump to your throat. Our tour guide,Suzy, a SF native was terrific, funny , knowledgeable, and with an excellent signing voice. Monterrey - took an excursion to Carmel, one could easily spend several hours strolling it's streets. The 17 mile drive - More perfect vistas. Catalina - Never been before, a wonderful surprise. Rent a golf cart, take your time and enjoy. Another place I wish I could live! Ensenada - A mandatory non-US stop. We just strolled around and had a very vice day. Exceeded our low-expectations. Did I mention the weather?? Obviously out of our control, but it was spectacular. perfect in every port, even a bit of fog one day for variety. We enjoyed ourselves and will continue to sail Celebrity. I think we may prefer the solstice class ships, only because their design and technology have evolved. You lose just a bit of the intimacy, but hey, everything's a trade-off. Read Less
3 Helpful Votes
Sail Date: September 2017
I chose this cruise because of the port intensive itinerary. Boy did we get our money's worth. I had read many reviews on the Infinity prior to our sail date and was a little worried. I've been on all of the S class ships with ... Read More
I chose this cruise because of the port intensive itinerary. Boy did we get our money's worth. I had read many reviews on the Infinity prior to our sail date and was a little worried. I've been on all of the S class ships with the exception of the Equinox and have been on the Summit and the Century so I have a broader spectrum than some. Don't believe the stories on age and wear and tear. This ship is still an elegant beauty and holds it's head with class. The crew on board this ship are top notch. Friendly, service oriented, customer focused and efficiency reigned supreme. We dined in MDR (normally we are in Aqua Class for Blu so this oceanview cabin was a change of pace for me) and while the starters repeated themselves a little, one could not leave the dining room unsatisfied. Even the evening when I had the grilled chicken breast, I was not disappointed. The blue cheese souffle is not be missed. I am not much of a dessert person but the creme brulee was fabulous the two times I had it. It was a birthday cruise for me so on my big day we dined in Tuscan Grille. I have not been to this restaurant since 2013. It was a great way to spend my evening. The burrata appetizer was the best thing I ate on the cruise. The filet could have been cut with a fork and was flavorful. My dining partner enjoyed the snapper. We tried multiple desserts on the menu and all 3 were enjoyable. But the big news for me on this cruise (outside of the itinerary) was the guest entertainment AND the onboard music entertainment. DFC's , if you have not enjoyed Lou Gazzarra, take a moment and look at his website to see when he will be sailing with Celebrity in the near future. He was terrific. As was the Billy Joel show done by David Guidice -- he brought the house to its feet with a couple of his piano solos. While the dancers were terrific with the ship broadway type shows, the singers were a little lacking. The live music on board knocked your socks off with bands that got engaged with the audience like the Bryan James Band. Mr. H., a separate entertainer with live piano and singing, joined the band mid-stream on the last night. Huge talent to just walk up the piano and jump in with a song in session. Both of these acts took time to get to know the guests. I think they enjoyed this cruise too! The ports were great. One must spent some time pre-cruise in Vancouver. There is much to see and do. Seattle and Monterey were also great ports. The weather all week was coined to the Indian Summer at its finest. So much to see, so much history you can walk thru and nature abounds EVERYWHERE you look. I'm thinking about the cruise next year already. Read Less
2 Helpful Votes
Sail Date: September 2017
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With ... Read More
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With that background here is my review of my Pacific Coast cruise on Celebrity’s Infinity 9/17-24/2017. We booked this cruise based 100% on the itinerary. It started in Vancouver, then Seattle, Astoria OR, sea day, San Francisco, Monterey CA, Santa Barbara CA and ended in Laos Angeles. The Infinity is beginning to show its age. The décor and artwork are not up to today’s standards, wear and tear was evident in many places, but all things considered it is a good ship. The staterooms were bigger than I expected and the baths were spacious compared to many others. The ship’s layout was pretty typical, we had no trouble finding anything and after a day or so easily found our way around the ship. The entertainment seemed to be a cut above what we’ve seen elsewhere. The magician Chris Funk was very entertaining, funny and mystifying. He did an evening show and an afternoon up close show. Both were well attended and well accepted. Lou Gazzara is a very talented singer from Las Vegas that also did an evening show and an afternoon performance. The final headliner was a Billy Joel tribute performer that played piano and sung. I didn’t record his name but I wish I had, he was also excellent. And to show he was willing to do whatever was needed for us to have great entertainment, the piano player for Lou Gazzara couldn’t perform that night and he filled in on the piano. But we all cruise for the food don’t we? Breakfast and lunch were as expected, all the standards and more (a poached egg station?) were available, no surprises, no disappointments. Our dinner staff was excellent. For some reason there were 6 empty tables around us and our seven top was our staff’s only table. The five dinners we ate there were all first rate. No complaints. Qsine is a $45 specialty restaurant that is as much an experience as it is a meal. Every diner is given an iPad as the menu. There are 20 choices and if you like you can get them all. Each is a small plate and I believe we had 7 plus dessert for the two of us. Each item was a work of art and even though the menu described the items each was a surprise when it hit the table. I highly recommend checking it out. It’s very hard to get everything perfect, and the two failures on this cruise were bad enough for us to decide we will not return to Celebrity. The first was the Chef’s Table dinner. These are usually only offered once per cruise and only seat a few people. We had 8 guests and an officer at the table. I think the best way to describe the Celebrity’s Chef’s Table (CTC) is to compare it to our last Princess CT. The Princess CT (PCT) started the day before, we all met with the Executive Chef and Sommelier to discuss the menu and our likes/dislikes/allergies, etc. They then went off to prepare the food and wine pairing. The CTC started with an invitation in our cabin stating time and place to meet. Both CTs met outside the galley. PCT gave us all white chef’s jackets and taught us proper handwashing technique before allowing us to proceed. They then brought us into the galley where we again met the Executive Chef and the Sommelier. There was an ice carving on a table surrounded by appetizers on a spoon and a small glass of wine for each of us. The next app was also served there, with another wine. We then toured the galley, hung up our jackets and were led to a table. Each seat had a small loaf of bread with our name written in chocolate for a place card. CTC met outside the galley, we posed for a group picture, then went on a brief galley tour. From there we were led to our table and found our seats by the paper nametags. On the PCT we were served more appetizers (a total of 6), each arriving on a tray with fresh cut flowers. Followed by soup and sorbet. The main course was Roast Veal Shank and Beef Tenderloin carved tableside, followed by dessert. The CTC had one appetizer, soup and salad. Sorbet was on the menu but not served. Main course was a choice of Filet or Turbot. Dessert was a “Chocolate Sphere. “ a hollow ball of chocolate filled with a fruit filling. They told us that usually they light the chocolate and it melts into a smooth dessert but for safety they would not light them. Instead we had to use our spoons to break our way through the hard shell to get to the inside. It may have been good melted, but as served everyone just had a few bites and pushed it away. PCT cost $200/couple, CTC was $250/couple. We left very disappointed. Second problem was with the only shore excursion was the only shore excursion we booked through Celebrity. We were in Santa Barbara on Saturday and my wife decided she wanted to see the Reagan Library, a $129 excursion. I filled out the form on Thursday and dropped it in the box at 3pm. On Friday morning (the excursion was on Saturday) we got a phone call at 6:22am. We had nothing planned and our intention was to sleep in a little. But a phone call at 6:22am ended that idea. The caller said she had just seen our request (shore excursion was open for 2 hours the night before) and it was no longer available. Yes, we got a very early morning phone call to tell us our trip for the next day wasn’t available. I got madder and madder throughout the day and finally decided I needed to talk to someone. I went to the excursion desk when it opened and asked to talk to the manager. The staffer on duty asked what it was about and I said I just needed to talk to him. She said I needed to explain the whole story to her and she would decide if I could speak with him. I left and went to guest services who called him and had him come talk to me. He heard the story and promised to look into it. A few hours later he called back, apologized, said “the girl has been reprimanded and apologized” and that we were now booked on the trip. The tickets say to go to the theater at 8:30am. We sat in the theater until 9:45, at which point we had to tender to the pier and walk to the bus. In route the tour guide said our time would be limited to 2 hours at the Library due to our late start, that usually there was 2 ½ - 3 hours. They were ready to leave on time, the ship delayed our exit and we were cut short. No one felt there was enough time to see the library. There was also a stop at the Paramount Ranch to see some old movie sets. Everyone on our bus asked if we could skip that and stay longer but she said she had to take us. When we arrived she said due to traffic we only had 5 minutes there, but the driver said he could avoid traffic and we could spend half an hour. Everyone was back on the bus in about 15 minutes, it was a worthless stop to us. And by the way, there were 16 empty seats on the “full tour.” A few words on the staff and I’ll end. The main dining room staff was great. Everywhere else the focus seemed to be on them and not the guests. We were expected to yield to them when walking anywhere. They would never step aside or avoid us, we always had to give way. One waiter on the buffet are walked down the line singing “love me, love me, like I love you. I love you all my guests.” Two staff (again, not the main DR) told us “you will get a survey, please mark all employees a 10. If there is something you didn’t like write it in the comments, but you have to grade us a 10 or we won’t get raises and bonuses. Always rate everything a 10 or it is bad for all of us.” Was it a good trip? Yes. Did I have a good time? Yes. Am I glad I went? Yes. Will I cruise again? Yes. On Celebrity? No. We have a choice where we spend our money, that choice will most likely be Princess. I had heard that Celebrity was trying to be the upscale brand to the Royal Caribbean sister brand, if so they need to keep trying. Read Less
1 Helpful Vote
Sail Date: September 2017
From the ship to the entertainment to the service. Everything was well done, above and beyond my expectations. I also enjoyed my dining experience in Blu, the staff and service was excellent and so was the food. I only had one shore ... Read More
From the ship to the entertainment to the service. Everything was well done, above and beyond my expectations. I also enjoyed my dining experience in Blu, the staff and service was excellent and so was the food. I only had one shore excursion with the ship to Cannon Beach and Seaside in Astoria which was nicely done and informative. The Infinity is a beautiful ship and the staff and crew couldn't have been nicer. Hotel Captain Serge made sure I boarded the tenter early in Monterey to meet a friend. I especially liked the entertainment each night, Lou Gazzara was very good, also liked the broadway reviews and the Cirque Soleil performance was very nicely done. I hope to book another cruise with Celebrity in the future. Nice people, good food, the only thing I wish is that the cruise was a tad longer. Their was a lot packed into 7 days, I think 10-14 days would have been better with a couple more days in each port. Flies at Alcatraz were very annoying, but not cruises fault. Read Less
Sail Date: September 2017
The Infinity did not disappoint. The ship is in good shape, but it is older than most today. The crew is extremely friendly and the service is fabulous! I enjoyed eating in Blu every breakfast and dinner and the food is great! The ... Read More
The Infinity did not disappoint. The ship is in good shape, but it is older than most today. The crew is extremely friendly and the service is fabulous! I enjoyed eating in Blu every breakfast and dinner and the food is great! The ports were interesting, except for Astoria, OR. I loved Vancouver, Seattle, San Francisco, Monterey and Santa Barbara was my favourite port. I'd move there in a minute is it weren't so expensive. I could not believe the real estate prices. Weather was beautiful in every port. First two nights were stormy and rough but after that, the cruise was smooth. I did book a future cruise for another pacific northwest cruise in Sept. 2018 on the Solstice and I'm looking forward to it very much. I can't praise the crew enough for their friendliness and always eager to please attitude. My congratulations to Celebrity for encouraging the crew to be great. Read Less
1 Helpful Vote
Sail Date: September 2017
We choose this cruise mainly because we had been on the Alaskan cruise and thought it would be good to stay with ship and do the Pacific coastal as there were lots of interesting ports of call. We reviewed the ports of call before the ... Read More
We choose this cruise mainly because we had been on the Alaskan cruise and thought it would be good to stay with ship and do the Pacific coastal as there were lots of interesting ports of call. We reviewed the ports of call before the cruise and checked out celebrity's shore excursions and viators offerings. We opted to do our own thing with regards to shore excursions and were happy with our choices. We had no issues regarding the embarkation and disembarkation process however we were disappointed that on day 1 of this cruise we found the disembarkation shore excursion to LAX was already full and we could be waitlisted but no guarantee given that another tour would be going ahead. As we were b2b on this cruise we elected to leave the ship and explore Vancouver once again, however when we returned to ship as 'in transit passengers' the cruise terminal staff took a little bit of persuasion to allow us to follow the instructions that celebrity had provided us with - they wanted us to join the long queues of new passengers - however eventually sense prevailed and we were then allowed to follow celebrity's instructions. The infinity is an older ship and we have sailed on her previously. We like the size of this ship and it suits us however we are more itinery based cruisers than ship based in our cruise choices. We had a C1 concierge stateroom and we were happy with what we had as we have been in a C1 stateroom previously on a millennium class ship. Our stateroom attendant was excellent. We had select dining for the first time and we did not choose to make table reservations and we never had to wait more then 5 minutes to get a table, however we did advise that we were happy to share and did not particularly have to give a table for 2, please be aware that the majority of tables for 2 are very close together - we do not mind this however others might. We did not opt for speciality dining as if we had bought a package it would have to have been used in one of our b2b weeks. On the whole the meals served in the trellis restaurant were very good I only had to send one meal back as my medium steak looked more like medium rare, this was not an issue to be changed however it did hold up the rest of the table with their desserts. We used oceanview buffet restaurant in the evening when we had spent longer ashore I really enjoyed the make up your own stir fry - very good and would recommend - you choose your vegetables, noodles or rice, meat & sauce and it's all prepared in front of you. At llunch in the ocean view the select your own bread & filling toasted sandwich bar is also excellent. The ice cream bar in oceanview is great you can choose from various ice cream & sorbets or whippy ice cream, sweets for topping to add or just have a bowl of sweets or some lovely baked cookies - all good and a busy wee station at all times in oceanview. Cafe al bacio is a wonderful haven for a coffee/tea stop with the option for cookies, pastries or cakes. We loved going there for our after dinner liqueur coffees and the girls serving were do friendly and attentive. We are not great activity people however we did visit the theatre however on the downside on a b2b the shows are the same, but the specialist entertainers changed. We particularly enjoyed the aerialist duo, they gave an amazing performance. We enjoyed a couple of the trivia events held in the constellation lounge and like the daily sudoku snd crossword sheets as well as the daily British newspaper. We did take part in the silent disco in the martini bar and it proved to be a great fun event. We cannot fault the service we received however we did find the sommeliers service in the main dining room to be better on the Pacific coastal cruise than on the Alaskan cruise. We found all staff and officers on board to be visible, friendly and helpful. We enjoyed our captains club events and the hostess Paulina was one of the most friendly that we have met. The only port we were disappointed in was Astoria really not a lot to do and we were not interested in any of the shore excursions. Would have preferred an overnight in San Francisco We did our own thing in all of the ports on this cruise and found them easy to get around. Favourite port was Santa Barbara then Monterey. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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