1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews

6 Celebrity Infinity Group and Theme Cruise Reviews

Embarkation was very slow, we were at the Port at 10am and the doors opened up shortly after, however, the screen staff were not there so we lined up for 30 minutes before any staff that could screen you arrived. Once we did start ... Read More
Embarkation was very slow, we were at the Port at 10am and the doors opened up shortly after, however, the screen staff were not there so we lined up for 30 minutes before any staff that could screen you arrived. Once we did start boarding ship, we were stuck on the gangway for another 15 minutes as they staff on board were not ready to scan our cards. We were travelling with 8 friends, 6 of which had never cruised on Celebrity before. We became Elite status on our last cruise, however, our cards stated Select. This took trips to Guest Services to change, were we produced our paperwork to prove our status, however, our status was not confirmed until later on the cruise. Cabins were ready by 1pm. Our cabin 9056 and our friend's 9058 were opposite a crew door that constantly banged shut every few minutes, day and night. We complained, they adjusted the door but we could still hear the door, avoid 9056 & 9058. Food in the Blu restaurant was amazing, we were also allowed to order from main dining menu, so we did not miss our prime rib the first night and beef wellington and lobster tail on the last night. Our waiter, Imayan, Somalia Ricardo and bar waitress Jenny were wonderful. Stopped at Key West, which is always a great day. Cozumel, we opted for a private snorkeling trip that all 8 enjoyed, however, we did not enjoy the boat. The boat was very small and old, too small for 15 adults, we were promised our own boat but this was not the case, only room to sit, no room to move, no facilities, we would not recommend it, no ladder to get into the water, you had to sit on the side and jump in, they hooked on a ladder over the side to get back onto the boat from snorkeling but very hard to get back onto boat. We do not recommend Cozumel Cruise Excursions.Net; El Cielo Cozumel snorkeling tour. It was only $50, guess you get what you pay for. We all had the Classic drink package and most of us up graded to Premium as we wanted martinis. Noticed a lack of bar staff, we all had to go to the bars to get our drinks, not like on other cruises were there were staff walking around offering to get you drinks. We all did enjoy the food, drink and entertainment overall. Read Less
Sail Date November 2018
We chose this cruise as we were a group of 10 persons who have all travelled widely and were looking for new destinations. The Panama Canal cruise with South American ports of call ticked most of the group's boxes. The ship's ... Read More
We chose this cruise as we were a group of 10 persons who have all travelled widely and were looking for new destinations. The Panama Canal cruise with South American ports of call ticked most of the group's boxes. The ship's facilities were excellent as were the entertainment on sailing days and evening theatre. The state room cabins were excelent and were perfectly serviced by the cabin steward. The stand out service on the ship was the evening dining in the Trellis Restaurant. We were provided with a group table for 10 persons and were attended too excelently by a waiter, assistant waiter and sommellier every evening that we dined in the restuarant. The shore excursions were excellent with well trained guides in attendance. The shore excursion to Manta was not to the same standard as the other excursions. Unfortunately, what could have been a 5 star cruise and matching survey was really let down by the chaotic embarkation at San Antonio, Chile and the even more chaotic disembarkation at Port Lauderdale where most of the ship's passengers were kept in line for over 3.5 hours waiting for US Border control to allow entry. Read Less
Sail Date March 2018
A really exciting experience visiting a part of the world we have never been and only seen on television. From the port of Cartagena in Columbia through the Panama canal to the rain forest of Costa Rica , volcanos in Guatamala then ... Read More
A really exciting experience visiting a part of the world we have never been and only seen on television. From the port of Cartagena in Columbia through the Panama canal to the rain forest of Costa Rica , volcanos in Guatamala then beautiful seaside resorts in Mexico was a true adventure . The ship is majestic to say the least and nothing is too much trouble for the always happy crew . The restaurant service was excellent whether in the evening dining room or the self service Ocean View . The variety offered in the Ocean view was always impressive although the menus and meals in the dining room in the evening were disappointing ; the food was sometimes quite lacking in taste and not cooked to the standard expected . Room service was faultless and an immaculate clean cabin was there each time you returned . The shows were of a high standard although singing and dancing variety is not our taste they were very professional and Luigi the cruise director always got things started and made sure audiences had a good time . Afternoons around the pool area on sea days were a big treat , very relaxing and certainly what you paid your money for . All in all a great holiday in the sun , great excursions and nothing to think about just being taken care of in a great atmosphere . Read Less
Sail Date April 2017
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out ... Read More
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out however that the Ships Excursion to the Carnival (particularly for a box seat) is extremely expensive and so we booked wth the Carnival organisers directly over the internet, collecting the tickets on arrival in Rio, all of which proved quite easy to do and saved a significant sum of money. We were also surprised by how nice Buenos Aries was, to us it had a very European feel. The two island excursions, Ilhabela and Buzios were only OK and served just to "pad out" the cruise. Montevideo and Punta del Este were good excursions. The tour excursion in Rio was very good however, covering all the main spots such as Christ the Redeemer, Sugar Loaf etc. and the guide here was very informative. Dining in the main restaurant was excellent and service there was very good. The Sommelier looked after us very well and the quality of the wine was very good. The ship lacked some sun deck areas with shade and we were on occasions concerned at the soot coming from the funnel when we were in the cinema area at the aft of the ship. Read Less
Sail Date February 2017
On the 3rd of August I boarded Celebrity Infinity for an Alaskan cruise. When I signed up for this trip I was told that Celebrity was the Cadillac of cruise lines and that I was going to be shocked at how much better the service and ... Read More
On the 3rd of August I boarded Celebrity Infinity for an Alaskan cruise. When I signed up for this trip I was told that Celebrity was the Cadillac of cruise lines and that I was going to be shocked at how much better the service and overall cruise experience was going to be. They were wrong! I can honestly say that this was the worst cruise on which I've ever been. The Staff in the main dining room and the food were excellent. Both our head waiter and his assistant were knowledgeable, helpful, and friendly. And the wine steward was the best. I've never met anyone who knew more about wine then he did; however, other than the main dining room, the food service staff gave the impression that they we're bored and really didn't care if there were there and the food was tolerable. Also, unlike other cruise lines, at their buffet, staff served you, which causes delays and crowded lines. In their "end of cruise survey" they asked if staff and officers were friendly and engaging. I found the crew and officers to say "hello, good morning, hi" only if you spoke first, and no one was "engaging". Isn't this a business: isn't this their job to be helpful and to smile and at least give the impression of being friendly? Who wants to be aboard a ship where greeted each day with forced smiles and stare into the distance. The cabins were no bigger and no smaller than other lines and the balcony was normal size. The difference from other lines was the shower. It was huge compared to what I had on other cruises. The big difference with this cabin as compared to others, were the bed bugs we encountered. YUK. Enough said. Finally, I truly question the accuracy of their billing system. Each morning I reviewed my account (thru the TV) to check my charges. I went to the Guest Service Desk repeatedly to have charges reversed which I had not made. They seem to make mistake after mistake. In conclusion, this is my experience and my experience only. I am not telling you not to take Celebrity because you may have an enjoyable experience -- I DIDN'T. Read Less
Sail Date August 2012
We left Rockville after a series of blizzards, hopeful that our non-stop plane from Dulles to Buenos Aires could also depart. It did, on time. Thus, we left town with the temperatures in the low 20's and blowing snow to arrive the ... Read More
We left Rockville after a series of blizzards, hopeful that our non-stop plane from Dulles to Buenos Aires could also depart. It did, on time. Thus, we left town with the temperatures in the low 20's and blowing snow to arrive the next morning in 80 degree temperature and beautiful sun. Stayed at the Marriott: lovely centrally located hotel. [This was our fifth cruise in a bit more than a year: Western Med (NCL); circum Britain (NCL); Norwegian North Cape & Fjords (NCL); Eastern Med (Celebrity). It was by far our happiest cruise and a ship made for cruising in colder weather. his means that there is lots of room for breakfest in an enclosed space. Also, the trip still has trays! That means that you can sit down to eat with all of your food at one time and the food is still hot when you sit.! WOW!!] Walking was fine, but be careful of the 'mustard bandits.' While you are walking, they spray you with a foul, yellow substance. They then claim it was from birds, and try to help you clean up. In the process they then try to pick your pockets. (We were warned of them, but we were still targeted & sprayed.) If this happens, just be loud, and keep them away from your body. This was successful for us, and foul goo did wash out. Ship is large, but 'right size' for amenities and 'comfort level.' We never got used to the hugeness of the Equinox or its poor design. Infinity has drawers for clothes than are easily accessible; Equinox only has shelf space located above the bed. Equinox lacks trays in the buffet. Formal nights on Equinox are more intrusive, though the Equinox also has the the Asian fusion restaurant that provided the finest dining experience we've experienced at sea. We stayed in the concierge class on the Infinity (and Aqua Class on the Equinox) neither are worth the extra cost. We didn't experience any meaningful amenities, other than priority boarding. (We converted the champagne to white wine, the shared it with our tablemates. The canapes were minimal. Since we didn't use the pool, the bathrobes were never used.) The concierge class didn't help us get any special treatment when trying to book a tour in the Falklands. The cabins are identical to those on lower decks. Service was generally excellent on every cruise we were on, regardless of line. ACTIVITIES: on NCL and Equinox, the lecturers were oriented to shore excursions, hence the sale of the tours and shopping. On Infinity, there were 2 lecturers, both university professors: a biologist and a geologist. We went to every lecture, and every one was magnificent. Their lectures gave us a better idea of which tours we wanted, sometimes confirming our prior research, and sometimes causing us to change our minds. These two guys also acted as our guides as the ship cruised Antarctica. Our understanding and appreciation skyrocketed due to their presence, for they added so much content to the scenery. Smoking is extremely limited on the ship (GREAT!), consequently, one could walk through the casino without a gas mask or even the open deck. Since we don't gamble and rarely drink (outside wine or beer with dinner or lunch), we can't comment on the casino or bars. ENTERTAINMENT: Our group (Music at Sea) featured Brooks Aehron, a fantastic pianist who also performed for the ship. While his style is clearly towards the classical era, he also performed some Gershwin & Andrew Lloyd Webber. We also enjoyed the strings quartet who also did a joint concert with Brooks: amazing is the only qualitative word that truly fits. We went to a couple of the theatre productions, and found the entertainment in those shows to be far superior to the Equinox which featured more circus acts. The music on the Infinity, even if was a style that we rarely enjoy, was uniformly superb. STATEROOM: functional, with no problems. That may sound 'adequate,' but compared to our trip on the Equinox, it was wonderful. Clothing storage was important because we were in 3 seasons: winter, summer, spring. We didn't carry any formal wear or even suits/dresses; our cruise style is to enjoy the destination. After dressing for work for 40+years in suit & tie, its a pleasure not to have to do it anymore. (However: see dining for more). We rather tramp around the deck when the wind was blowing or the pampas and hills than wear formal wear. Besides the space for storage, everything in the room worked on the Infinity. The bugs (and smell) were still being worked out when we sailed on the Equinox, with myriad small problems about every other day. The layout of the room helped maximize our cruising experience due to the balcony and outside window wall. DINING: The main dining room (MDR) was probably adequate, service was slow, and we really didn't enjoy it very much. We didn't eat there on formal nights, and the ship was just about to convert to a partial open dining plan in the MDR. Honestly, I don't enjoy French cooking, and would have preferred the choices in the buffet to the MDR. We ate as a group in the specialty restaurant (SS United States) twice, and they required me to wear or drape a suit coat over the back of my chair. I understand their logic, and tried to comply, in spite of the fact that we didn't bring such clothing with us. The food was nice, but again, that's not our style. BUFFET & BISTRO: Hot Food was always hot, and choices were always excellent. Quality was better than 'adequate" and we should have eaten dinner there more often. Trays made every meal there better because each individual was responsible for assuring that hot food was hot by the time you got to a table, not the inefficiency of staff or the layout of the facility. In comparison, hot food that was warm was the best that could be expected on the Equinox. The room was never over-crowded during breakfast, as it always was on the Equinox and the NCL ships. BISTRO was a gem! During dinner hours, it was an area of the buffet with table service and a different cuisine, with a nominal $2 service charge. It's an area where new assistant waiters were trained. The nights we ate there were dining experiences to be treasured. Salads were buffet style. Vegetables were family style (several options on a serving plate to be shared by those at the table). Five kinds of meat were served straight from the barbecue skewer (pork, chicken, lamb, flank steak, & fillet Mignon). The food was superb, and the service impeccable. If we weren't with a tight-knit group we would have eaten other dinners there that featured locale cuisine. Embarkation & Disembarkation: Buenos Aires is a cumbersome port for the Infinity. We needed to be shuttled from the terminal to the ship by a bus. Not the best arrangement, but the rest of the cruise was wonderful. OTHER: the photo people weren't as pushy as they were on some ships. Given the remoteness of the destination, we looked at the DVD prepared and sold by the photo people. It is superb, we bought it, and aren't disappointed. We've been a bit disappointed in the past by some of the photographers on-board other ships, so we didn't buy some of their other packages or stock photos. We wish we had. The packages, like the video, were excellent. CHILDREN'S CLUBS: not applicable to us, but we did see young kids having a great deal of fun. PHYSICALLY CHALLENGED ACCESSIBILITY: On board the ship, it was as expected: excellent. Off ship, there were problems for the physically challenged on this itinerary. OVERALL: Not quite the expedition ship experience, but wonderful combination of exploring a rarely seen part of the world while at ease. We choose not to make it a luxury cruise, a feature for those who like it on Celebrity. Other than MDR food, this was a superb cruise in every way. Read Less
Sail Date February 2010
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click