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8 Celebrity Infinity Group and Theme Cruise Reviews

We went on this Celebrity Infinity cruise with several friends from our church who were all very interested in seeing the Holy Land. As I'd previously had a marvelous experience with Celebrity to Bermuda in 1995--indeed, of nine or so ... Read More
We went on this Celebrity Infinity cruise with several friends from our church who were all very interested in seeing the Holy Land. As I'd previously had a marvelous experience with Celebrity to Bermuda in 1995--indeed, of nine or so cruises I had taken, they were my favorite (prior to Royal Caribbean's acquisition of the company in 1997). So, it was quite a surprise to get to the ship terminal in Rome and discover that the culture had changed. Perhaps Royal Caribbean's culture had overtaken Celebrity's--I cannot be sure, as I've also taken Royal Caribbean, and didn't remember the awful hard-sell when I sailed that line. However, as soon as we hit the ship terminal (around 10:45 am, and a good point in Celebrity's favor is that we were one of the first to board in a smoothly-organized fashion), there were employees coming up to us and selling drinks packages, themed restaurants, etc. Multiple people, multiple times. This surprised me. It did not stop there, either. The moment we headed to the Oceanview Cafe to rest prior to our stateroom availability, there they were--easily 20 pitches from 20 different bar staff to sign up for drinks packages. So, a sour start. The funny thing was that I already had a drinks package, but, once they heard that, they started to pester the friends with us that didn't. When declined, they left pretty quickly, only for the next person pitching the package to come by minutes later. The other side of the coin is that it's likely the staff are pressed to push these things--drinks, specialty dinners, shore excursions, etc. Because, outside of this annoyance, they are fabulous people. We were satisfied with the service, and everyone was really pleasant, even when you were telling them "no". The selling died down as the cruise progressed, and we were able to relax a little more. The condition of the ship really didn't bother me--I certainly understand the impression that the furnishings were tired (indeed, they did not appear new), but, everything did appear clean around the ship. In our stateroom, the only things that I really didn't want to sit on or use were the upholstered couch, the runner across the tip of the bed, and the decorative pillows. Old upholstery is not synonymous with clean upholstery, though I saw nothing particularly gross on it. I'd have appreciated a spare sheet to drape over the couch. The veranda was nice--we spent several hours on our balcony each day that we didn't have activities scheduled in port. Worth it, for us. One thing to note--if you are subject to "earworms", note that there is one track of Euro-Pop that continuously plays in the interior hallways, cafe, channel 31 on the TV, and upper level cabana-type deck outside. So, you'll be able to say, "Oh, yes, that's 'Another Day is Over, and All I Ask Is to Share the Next One with You, and it is followed two songs later by the one with a lot of whistling'". Perhaps I'm overly sensitized to this, as there was one Holland America cruise I took several years back where only one song played over and over--Kenny Loggins' "This Is It". That one really stayed with me. Showers were nice and hot--remember that you have to push a 38 degrees Celsius button and twist the knob beyond it to get the water to run above lukewarm. Wish I had known that before day 5! I was generally quite satisfied with the food. The savory items, that is. Desserts were definitely not a strong point for any of the dining rooms, specialty restaurants, cafe, and in the buffet, but, I always liked the creme brulee (which I usually had, when in the main Trellis dining room). Specialty restaurants were generally good--they should be, since you are paying $40-$50 per head to dine there. My favorite was Tuscan Grille--we actually ate there three nights, and weren't disappointed at any. The Creamy Burrata/tomato salad with croutons with balsamic was to die for, as were the Italian meatballs, and Lobster pasta. If you go, ask for Volkano. He's the best, will treat you like family, and load you with great selections. Qsine was fun, and my husband's favorite, kind of a novel "video on the plate" concept. Didn't try the sushi restaurant, but, note that it's per piece-charged, and not a single cover price. Back to the selling--also noted in the Canyon Ranch spa setup. Now, If I am going to pay over $300 (more like $392 when you add in tip) for their over-the-top "invigorating ritual" composed of multi-step masks, wraps, and massage, I feel like I really shouldn't be plugged to buy expensive spa products--that adds nothing to the sense of relaxation. Couched in terms of my physical needs, such as "your heels are very dry--we've got something for that", and "for that cellulite at the back of your legs, we've got something for that" to justify the hard sell. Really? When I refused the products (no luggage space, the truth), the sale points morphed into "well, we can send them by mail". Deferred again, then it became,"Well, I see you have another treatment scheduled on 9/27, we'll discuss this again." Needless to say, I canceled all subsequent appointments. Another thought--the spa is not set up well for multi-step treatments. The room was cold, open, and bright, and though she (masseuse) did place a sleep mask over my face when I was supine, when prone, I was looking at a bright linoleum floor. Further, the process necessitated getting up twice for showering off various products. Not too relaxing. Further, the exercise room was right next to the massage room, making for a noisy, thumping backbeat over the calm spa music. Entertainment was enjoyable. I'm generally not big on Broadway or magicians, but did go to a few of the musical entertainers (a violinist, a trumpeter, and some celebrity review acts). Of note was that the ship crowd was much older (many more like my parents' age, in the 80s), so, if you are looking for nightlife, you may want to think twice. At least in September. I think I saw fewer than 5 kids the whole cruise, all of them pretty young. Ports and Shore Excursions--enjoyed these, Malta, Catania through the ship. Our Sorrento tour got canceled due to lack of interest. The Israel, Crete, and Rome tours were through an independent cruise tour venue. Didn't do many enrichment activities through the ship. One $15 photography class for iPhones, which pretty much taught me that I need to learn a lot more, and I still can't delete more than one photo at a time...hence below for "enrichment activities" I just put "average", since there's no "n/a" option. Likewise for fitness. Disembarkation was smooth. So, to summarize--wonderful staff, but, the high-pressure sales tactics we experienced ensured that I will not go back on Celebrity. Read Less
Sail Date September 2019
We scheduled a charter music trip and the charter company is using the Infinity for the entertainment spaces available. I can understand that. We have sailed on Windstar, Royal Caribbean, and Carnival. This ship by far had the worst ... Read More
We scheduled a charter music trip and the charter company is using the Infinity for the entertainment spaces available. I can understand that. We have sailed on Windstar, Royal Caribbean, and Carnival. This ship by far had the worst food selection and service of any. The Trellis dining room served several meals that were basically inedible. I was served the wrong steak at one meal and the server disappeared immediately without checking food quality. My wife had a steak and called it “old meat” that should have not been selected. My chicken was dry and tasteless. Some of the food came out so quickly that we knew they were under a warmer for awhile. A few meals were good. The ship is dated and sorely in need of refurb which is supposed to happen late in 2020. The carpets are worn but at least the pool areas seem to be nicely kept. The indoor pool is a nice touch. Our cabin (7081) was OK, but we noticed some of the bed linens were dirty and there were loose tiles in the shower. The cabin attendant said they could not fix the tile because it took 6 hours to set. We offered to work with them but to no avail. We are booking the same room next year and I bet the tiles will still be loose! If it weren’t for the charter company using this boat, I’d probably not sail on Celebrity again just due to the food quality and poor dining room service. Read Less
Sail Date January 2019
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We ... Read More
Great knitting cruise! Older ship, but well maintained, I thought. It is, however, missing some of the things that the newer ships of the line have and unfortunately, I found the service in some areas lacking. Our cabin was great. We lucked into upgrading to a Family Verandah cabin after final payment and really enjoyed the extra space and the enormous balcony. (An aside, I wish they had designed a bit of extra space for the bathroom--I can't imagine a family of 5 using that tiny, phone-booth-sized bathroom!) Our room steward was great. Two minor downsides, the toilet ALWAYS required more than 1 flush (sorry if that's TMI, but it is what it is) and the sheets always felt slightly…clammy? Maybe the humidity at sea? Maybe just me? I attended 3 shows and they were excellent. The musical entertainment around the ship was good, if a little loud at times. Luigi did a great job as cruise director. OK, now the service issues. Embarkation was a NIGHTMARE! Well over an hour wait, incredibly long lines, and very unorganized once into the terminal. "Go sit over there." Then people were not taken into line in the order seated. Very unpleasant start to the cruise. It was almost impossible to find bar service wait staff at the 10th floor café at breakfast to order fresh squeezed orange juice. Yes, a first-world problem, but I had the beverage package mainly for the orange juice and lattes for breakfast! I was only able to get it 2 out of 7 mornings!. Ordering a latte upstairs at breakfast was virtually impossible—they had to go down to the 5th floor Café al Bacio to get it. Only got that once. I went downstairs to get it myself AFTER breakfast 6 days. Again, in the grand scheme of things, a minor annoyance, but not one I’ve experienced on my favorite (other) cruise line. The main dining room (select dining) had bar issues as well. Several times, at both lunch and dinner, dinner companions ordered drinks or wine, asked several times about them, and one night actually complained to the Maitre d’ about the unconscionable delay. He tried to explain it away by saying that it was a busy night, but really? On a cruise ship, every night is a busy night! Overall, it was not a bad experience and I will certainly cruise Celebrity again, especially for knitting cruises. However, I think most of my cruising will be on another cruise line. Read Less
Sail Date September 2017
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, ... Read More
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, transfer by luxury bus, comfortable, to take the ferry to Victoria on Vancouver Island, a journey of nearly 1:30. It's not nice, 14-15 degrees; rain and thick fog during much of the crossing. We take a small dinner at the ship's self-serve restaurant; while it is not cheap, at least, variety and quality are there; we begin to fraternize a little more with our compatriots of the group, We take a seat on the bus, and we go to meet our local French-speaking guide, a friendly resident of Victoria for over 40 years, for a pleasant city tour but punctuated by showers ... Transfer to our hotel and freestyle evening. June 16 - Day-2 Disastrous breakfast at the hotel, then lead to the visit of Butchart Gardens. The place is beautiful, huge, but the hour and a half we were allocated was not enough, we had to go back to the bus before we saw it all (this is one of the constraints of traveling in group). Return to Vancouver aboard a newer ferry, probably a little bigger, including a buffet restaurant. Partly cloudy, allowing us to take some nice pictures. Transfer to our hotel for 2 nights. Free walks around, and Canada Place, the cruise terminal, are 1.5 km, a walk of about 20 minutes. We will see before the arrival of ours, several ships docked including the Holland America Niew Amsterdam, the Star Princess and the Crystal Serenity. We stop for a short supper on our own, at the nearby Food Court - Waterfront Center, a diversified and reasonably priced food fair. June 17 - Day-1 Breakfast at the hotel, a well-stocked and quality buffet this time ... We meet for our city tour our local guide, knowledgeable... and installed on the outskirts of Vancouver ... In the city center a lot of construction of business towers and condos, which seems to cost a lot ... I am pleased withthe architectural beauty of these buildings, neighboring older ones. Stopping at Stanley Park, well laid out and quite busy, there are some totems to see. Stop at Granville Island, there is also a lack of time, but I could still see the famous floating houses. After the city tour, free time for quiet walks, a little shopping, etc. It crawls from everywhere despite the weather not so clement. Then we think and anticipate our embarkment the next day... June 18th - Day 1 - Embarkation. Heavy breakfast at the hotel, bus to the cruise terminal ... Cloudy with showers. You may be on a Sunday, but there is an important traffic, since at the port there are several ships to fill ... But hey, finally it's embarkation. In the process at the terminal we go through the US customs. Once on board, little sparkling wine, and with the Today "Early Edition" in hand, the group disperses to go on each own and for a quick lunch ... This time, my experience makes me avoid the Oceanview Café, too busy, we go to the Spa Café, adjacent to the indoor pool, for a good healthy lunch, it's very small but there is hardly anyone! A short reconnaissance tour of the ship, it reminds us of the Constellation that we sailed 6 years ago, and despite the renovations, we noticed everywhere several elements betraying its 16 years of age. A little later we go to see if our cabin is ready (balcony cat 2B, bridge 8); smaller than on Solstice class ships, there are also signs of wear, including on furniture and especially in the bathroom. The small shower has a curtain, the caulking is stained with several blackish molds, the grout of the ceramic looks dirty and I will learn later from our stateroom steward that it had been redone with epoxy grout (tiles were obviously not cleaned rapidly) ... There is a clothesline in the shower, it's quite weird to see this... After having changed clothing, we go to the Muster Drill scheduled at 15:30, then to the bridge 11 to attend the departure at 16:30 .... Despite the sullen weather, feverishness is palpable. Unlike the majority of the group, my wife and I chose the 'Select Dining' so we could go for supper at our leisure between 5.30pm and 9:00pm (same schedule for the entire cruise). Even if we were invited to book, without reservation, between 5.30pm and 6pm, we never waited more than 2-3 minutes ... While there was often a good line on the side with reservation. Celebrity Showtime: Lou Gazzara, versatile vocalist, a beautiful repertoire and a great presence on stage. June 19 - Day 2 - At Sea (Inside Passage) It's not complicated, we did not see much of the famous inside passage, given the weather (low clouds, rain, etc). On the other hand, there was the conference "Beyond the Podium - MickeyLive", Mickey being a great lecturer, knowledgeable and visibly at ease with audiovisual technology. The rest of the day, nothing special. Celebrity Showtime - Boogie Wonderland, a musical revue focusing on the 70s. Quite good. Tonight we set watches 1 hour back.. June 20th - Day 3 - Sitka AK Arrival at 10:00 am, cloudy weather but it will not rain much, eventually. Celebrity Excursion (SI14), which combines the historical and cultural aspects of the city (historical park, Tlingit culture, Naa Kahidi dance) and a visit to the Raptor center. Interesting but the schedule was a bit tight, we had to shorten the visit to some places (eg, since the dance show was good but redundant, it could have been shorter). Tonight, no show for us: a certain Bengt Washburn, standup comedy ... No interest for us.. June 21 - Day 4 - Hubbard Glacier (navigation) Exceptionally we were given access to the front of the ship (level bridge 6) to admire the landscape, the view is different from what we have decks 11 or 12. Outdoor temperature about 8-9 Celcius degrees. I must say that I felt "at the end of the world" ... I imagine that those who have already cruised in Antarctica may think I am impressionable ... We were disappointed that the ship had not approached the glacier, - was there a good reason? And the dull weather did not help for taking good quality pictures. Celebrity Showtime: «Star Factory», lively, beautiful musical and acrobatic performances, beautiful costumes, etc. June 22 - Day 5 - Juneau AK Excursion Celebrity (JU33): Basically, the visit of the Mendenhall Glacier and its visitor Center, views of the surroundings with beautiful photo opportunities and interesting little film where I learned about the glaciers; then we go to the "Gold Creek Salmon Bake" for a picnic buffet in a nice environment to savor wood fire grilled wild Alaskan salmon, a delight! (There is also grilled chicken). In accompaniment, various salads, potatoes, etc, and delicious "Chilkoot" beans! Chansonnier on site for musical atmosphere. A beautiful outing. Our travel guide invited us to have a drink at the "Red Dog Saloon" (with floors covered with a good layer of sawdust, a tradition... Celebrity Showtime with Sean O'Shea, singer and talented impersonator, with energy and humor. June 23rd - Day 6 - Ketchikan AK Last of our 3 stops, arrived at 2:00PM, the small town is friendly and we can explore a good part by foot without problem. Excursion Celebrity (KE61): guided tour of historical sites including a park of totems, and lumberjack show. Celebrity Showtime: "Duo Destiny", Gonçalo and Kinga, a couple of acrobats frankly surprising. Tonight we set watches 1 hour forward. June 24 - Day 7 - At Sea (Inside Passage) This time the weather is on our side, we can observe the landscape and the temperature rises quickly, about 25 Celsius degrees (it will have made more than 28 degrees in Vancouver). Swimming and sunbathing for many passengers ... Celebrity Showtime: iBroadway, a colorful and typically American style show of recent and older hits. We do not put our luggage in the corridor tonight, we'll leave carrying them tomorrow morning. June 25 - Disembarkation The process is going well, both on board and in port. At the airport it's going bad, at the AC check-in counter it is very long for lack of open desks... Vancouver-Montreal flight without problem. Back home! Conclusion: although I have always appreciated Celebrity, we see that cuts have still been made. We still eat well but it is not the same ... For example, one lunchtime, exceptionally we went to the dining room and my dish really was not the way we could get of Celebrity (ground meat containing "crunchy", badly cooked peas and dubious appearance ...) I mentioned my disappointment to the waiter, who by his reply let me believe that I was not the only one to have told him. As far as the Oceanview Café is concerned, I prefer the island arrangement on Solstice class ships. On this itinerary there were many Asians and Indians on board, and every day, this is normal, a large part of the counters offered dishes from their countries ... While on the other hand other counters lacked variety. We have nothing against exotic foods but not every day ... The Infinity is a comfortable but dated vessel, the staff is benevolent but less visible, except during marketing operations, obviously ... It becomes harassing crew members trying to sell drinks or dining packages, etc. .... By the way, there is now only one stateroom steward, no more assistant. I also noticed a reduction in the Captain's Club benefits .... Now it's enough to make us ogle on other companies. Finally, depending on the circumstances, a group travel may prove to be interesting and advantageous; I think this time it was and we liked it... But the ship is disappointing. Read Less
Sail Date June 2017
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu ... Read More
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu restraunt is a very nice change from the large dining room, it is quieter and more relaxed service. We where in Aqua class cabin 9049 which has some noise issues no carpeting so you can hear walking over head and movement of chaiselounges in late night hours and early morning becauseit is under the solarium. The chef's table was a great experience well worth the up charge. The food and service was the high light of the cruise. The main Infinity shows entertainment was good but it was the same shows we had on the Millennium cruise to Alaska in June so it would have been nice to have something different. Read Less
Sail Date March 2017
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that ... Read More
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that inexcusable. While the ship was kept clean, and there were no apparent outbreaks of illness on board, I never saw any maintenance done in he four weeks we were on board. Some of the hand rails were very worn and also sticky at times and there was a lot of rust showing. Many of the lounge chairs with lighter coloured upholstery looked decidedly grubby. I have never been on a ship where so many very basic food items (like lettuce!) have run out before the voyage was half over. While the quality of the food in the main dining room was quite good, the variety of the desserts in the buffet was better. Celebrity now add extra priced main meals on the dining room menu. The specialty restaurant price is usually $US45 a head, though "specials" were offered from time to time. Evening meals in the Ocean view buffet offered poor choices. All in all I was disappointed in the quality of Celebrity this cruise, I think their standard has really slipped, while they are putting higher prices on most things than other cruise lines. The staff that we came into contact with were all good, with the exception of the misinformation at the shore excursion desk and one person, who was not at all friendly at the customer relations desk. Would I choose Celebrity again? Only if the Australians got the same "deals" as those in north America, and if the itinerary was something special. Read Less
Sail Date February 2017
We chose this cruise in order to see Alaska but were disappointed in the amount of time we spent on land - only 3 stops in 7days.We were 48 hours at sea before we reached our first port call. We have sailed about six times with ... Read More
We chose this cruise in order to see Alaska but were disappointed in the amount of time we spent on land - only 3 stops in 7days.We were 48 hours at sea before we reached our first port call. We have sailed about six times with Celebrity and were quite shocked by the deteriation in dress code in the evening.We did not expect to see passengers come into the "Blu Restaurant" in the evening wearing baseball caps and jogging suits.Last year we were on the Eclipse and at the formal night I felt out of place in a dinner suit - this year on the Infinity on the formal night I felt overdressed in a summer suit.Your dress code has definitely deteriorated. The entertainment programme on the Infinity was poor except for the last night of the cruise when the entertainment group did music from the shows ,which was quite good. The ship was very nice and so were the staff. Fortunately we followed our cruise with 2 days on the Rocky Mountaineer train which was fantastic. Read Less
Sail Date June 2016
Arrived in Seattle about 10:30 am found, the buses for our group and we were on our way. Once we found the correct door, check-in went very quickly and our stateroom was ready. Dropped our day bags in our stateroom, we enjoyed a drink on ... Read More
Arrived in Seattle about 10:30 am found, the buses for our group and we were on our way. Once we found the correct door, check-in went very quickly and our stateroom was ready. Dropped our day bags in our stateroom, we enjoyed a drink on deck 10 Aft with friends and watched as we sailed away. We were excited to be on this ship as we had been told that it was recently refurbished, however I don't know where they spent the money. The carpet was discolored in many areas and the stairnosings on outside staircases were missing screws that attach them to the treads. Many areas of the ship just looked like they could use some TLC. We had been looking forward to this ship, but found it to be pretty ordinary and like a lot of other older ships that we have been on. The food in the dining room and the buffet were pretty standard, however the marinara sauce was spectacular in the dining room. Our cabin had a veranda and was standard for the same category on other ships. The stateroom attendants did a good job of keeping the bathroom clean and well supplied. Since we were with a large group (300) our dining room assignment was a section and not a specific table. However, all of the waiters we had did a very good job and were very informative and attentive. The Cruise Director's staff were outstanding, better than most and were very engaged with the guests. The production number shows were good, the comedians and magician kind of weak. We enjoyed all four ports and had good shore excursions in Ketchikan and Skagway. However, if we were to take this trip again we would select a different itinerary, as there was too long a time at sea and too little time in Victoria, BC. The only really bad experience that we had was with the hairdresser in the salon. I had scheduled an appointment to have my hair put up on formal night since I had forgotten the necessary items to do it myself. I had a very good manicure and then the stylist started to work on my hair. She did not have a clue what she was doing and I ended up going back to my cabin to take a lot of it out and try to repair the damage before dinner which made us late and spoiled our evening. We didn't even get our picture taken. Overall it was a good trip, just not as nice a ship as we had been led to believe. If we were going to try Celebrity again it would need to be a different ship and itinerary. The people were good, the ship was only okay. A solid experience but nothing spectacular. Read Less
Sail Date May 2012
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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