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8 Celebrity Infinity Cruise Reviews for Group and Theme Cruises to Alaska

We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the ... Read More
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the same. We booked an Aqua class cabin and this entitled us to eat In the Blu restaurant. I cannot praise Blu highly enough. The food, staff and service were all excellent. We tried the buffet restaurant a couple of times and it was awful. Much of the food was spicy. Not a great choice. Not enough tables. We went in the Trellis restaurant only once and once was enough. The waiter was very aggressive. We waited a long time for our food. We booked three excursions and all were well run. Whale watching in Icy Straight Point, Gold panning and salmon bake in Juneau. Lumberjack show ( we have been to this show 3 times and still enjoy it) and Potlach Park in Ketchikan. We had plenty of time at all the destinations. Overall we enjoyed the cruise but te ship needs updating. Read Less
Sail Date July 2018
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, ... Read More
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, transfer by luxury bus, comfortable, to take the ferry to Victoria on Vancouver Island, a journey of nearly 1:30. It's not nice, 14-15 degrees; rain and thick fog during much of the crossing. We take a small dinner at the ship's self-serve restaurant; while it is not cheap, at least, variety and quality are there; we begin to fraternize a little more with our compatriots of the group, We take a seat on the bus, and we go to meet our local French-speaking guide, a friendly resident of Victoria for over 40 years, for a pleasant city tour but punctuated by showers ... Transfer to our hotel and freestyle evening. June 16 - Day-2 Disastrous breakfast at the hotel, then lead to the visit of Butchart Gardens. The place is beautiful, huge, but the hour and a half we were allocated was not enough, we had to go back to the bus before we saw it all (this is one of the constraints of traveling in group). Return to Vancouver aboard a newer ferry, probably a little bigger, including a buffet restaurant. Partly cloudy, allowing us to take some nice pictures. Transfer to our hotel for 2 nights. Free walks around, and Canada Place, the cruise terminal, are 1.5 km, a walk of about 20 minutes. We will see before the arrival of ours, several ships docked including the Holland America Niew Amsterdam, the Star Princess and the Crystal Serenity. We stop for a short supper on our own, at the nearby Food Court - Waterfront Center, a diversified and reasonably priced food fair. June 17 - Day-1 Breakfast at the hotel, a well-stocked and quality buffet this time ... We meet for our city tour our local guide, knowledgeable... and installed on the outskirts of Vancouver ... In the city center a lot of construction of business towers and condos, which seems to cost a lot ... I am pleased withthe architectural beauty of these buildings, neighboring older ones. Stopping at Stanley Park, well laid out and quite busy, there are some totems to see. Stop at Granville Island, there is also a lack of time, but I could still see the famous floating houses. After the city tour, free time for quiet walks, a little shopping, etc. It crawls from everywhere despite the weather not so clement. Then we think and anticipate our embarkment the next day... June 18th - Day 1 - Embarkation. Heavy breakfast at the hotel, bus to the cruise terminal ... Cloudy with showers. You may be on a Sunday, but there is an important traffic, since at the port there are several ships to fill ... But hey, finally it's embarkation. In the process at the terminal we go through the US customs. Once on board, little sparkling wine, and with the Today "Early Edition" in hand, the group disperses to go on each own and for a quick lunch ... This time, my experience makes me avoid the Oceanview Café, too busy, we go to the Spa Café, adjacent to the indoor pool, for a good healthy lunch, it's very small but there is hardly anyone! A short reconnaissance tour of the ship, it reminds us of the Constellation that we sailed 6 years ago, and despite the renovations, we noticed everywhere several elements betraying its 16 years of age. A little later we go to see if our cabin is ready (balcony cat 2B, bridge 8); smaller than on Solstice class ships, there are also signs of wear, including on furniture and especially in the bathroom. The small shower has a curtain, the caulking is stained with several blackish molds, the grout of the ceramic looks dirty and I will learn later from our stateroom steward that it had been redone with epoxy grout (tiles were obviously not cleaned rapidly) ... There is a clothesline in the shower, it's quite weird to see this... After having changed clothing, we go to the Muster Drill scheduled at 15:30, then to the bridge 11 to attend the departure at 16:30 .... Despite the sullen weather, feverishness is palpable. Unlike the majority of the group, my wife and I chose the 'Select Dining' so we could go for supper at our leisure between 5.30pm and 9:00pm (same schedule for the entire cruise). Even if we were invited to book, without reservation, between 5.30pm and 6pm, we never waited more than 2-3 minutes ... While there was often a good line on the side with reservation. Celebrity Showtime: Lou Gazzara, versatile vocalist, a beautiful repertoire and a great presence on stage. June 19 - Day 2 - At Sea (Inside Passage) It's not complicated, we did not see much of the famous inside passage, given the weather (low clouds, rain, etc). On the other hand, there was the conference "Beyond the Podium - MickeyLive", Mickey being a great lecturer, knowledgeable and visibly at ease with audiovisual technology. The rest of the day, nothing special. Celebrity Showtime - Boogie Wonderland, a musical revue focusing on the 70s. Quite good. Tonight we set watches 1 hour back.. June 20th - Day 3 - Sitka AK Arrival at 10:00 am, cloudy weather but it will not rain much, eventually. Celebrity Excursion (SI14), which combines the historical and cultural aspects of the city (historical park, Tlingit culture, Naa Kahidi dance) and a visit to the Raptor center. Interesting but the schedule was a bit tight, we had to shorten the visit to some places (eg, since the dance show was good but redundant, it could have been shorter). Tonight, no show for us: a certain Bengt Washburn, standup comedy ... No interest for us.. June 21 - Day 4 - Hubbard Glacier (navigation) Exceptionally we were given access to the front of the ship (level bridge 6) to admire the landscape, the view is different from what we have decks 11 or 12. Outdoor temperature about 8-9 Celcius degrees. I must say that I felt "at the end of the world" ... I imagine that those who have already cruised in Antarctica may think I am impressionable ... We were disappointed that the ship had not approached the glacier, - was there a good reason? And the dull weather did not help for taking good quality pictures. Celebrity Showtime: «Star Factory», lively, beautiful musical and acrobatic performances, beautiful costumes, etc. June 22 - Day 5 - Juneau AK Excursion Celebrity (JU33): Basically, the visit of the Mendenhall Glacier and its visitor Center, views of the surroundings with beautiful photo opportunities and interesting little film where I learned about the glaciers; then we go to the "Gold Creek Salmon Bake" for a picnic buffet in a nice environment to savor wood fire grilled wild Alaskan salmon, a delight! (There is also grilled chicken). In accompaniment, various salads, potatoes, etc, and delicious "Chilkoot" beans! Chansonnier on site for musical atmosphere. A beautiful outing. Our travel guide invited us to have a drink at the "Red Dog Saloon" (with floors covered with a good layer of sawdust, a tradition... Celebrity Showtime with Sean O'Shea, singer and talented impersonator, with energy and humor. June 23rd - Day 6 - Ketchikan AK Last of our 3 stops, arrived at 2:00PM, the small town is friendly and we can explore a good part by foot without problem. Excursion Celebrity (KE61): guided tour of historical sites including a park of totems, and lumberjack show. Celebrity Showtime: "Duo Destiny", Gonçalo and Kinga, a couple of acrobats frankly surprising. Tonight we set watches 1 hour forward. June 24 - Day 7 - At Sea (Inside Passage) This time the weather is on our side, we can observe the landscape and the temperature rises quickly, about 25 Celsius degrees (it will have made more than 28 degrees in Vancouver). Swimming and sunbathing for many passengers ... Celebrity Showtime: iBroadway, a colorful and typically American style show of recent and older hits. We do not put our luggage in the corridor tonight, we'll leave carrying them tomorrow morning. June 25 - Disembarkation The process is going well, both on board and in port. At the airport it's going bad, at the AC check-in counter it is very long for lack of open desks... Vancouver-Montreal flight without problem. Back home! Conclusion: although I have always appreciated Celebrity, we see that cuts have still been made. We still eat well but it is not the same ... For example, one lunchtime, exceptionally we went to the dining room and my dish really was not the way we could get of Celebrity (ground meat containing "crunchy", badly cooked peas and dubious appearance ...) I mentioned my disappointment to the waiter, who by his reply let me believe that I was not the only one to have told him. As far as the Oceanview Café is concerned, I prefer the island arrangement on Solstice class ships. On this itinerary there were many Asians and Indians on board, and every day, this is normal, a large part of the counters offered dishes from their countries ... While on the other hand other counters lacked variety. We have nothing against exotic foods but not every day ... The Infinity is a comfortable but dated vessel, the staff is benevolent but less visible, except during marketing operations, obviously ... It becomes harassing crew members trying to sell drinks or dining packages, etc. .... By the way, there is now only one stateroom steward, no more assistant. I also noticed a reduction in the Captain's Club benefits .... Now it's enough to make us ogle on other companies. Finally, depending on the circumstances, a group travel may prove to be interesting and advantageous; I think this time it was and we liked it... But the ship is disappointing. Read Less
Sail Date June 2017
I took this cruise as part of a group of crocheters that I met virtually through an online crochet site. The thought of seeing the beautiful sights in Alaska and spending time doing something I love was very appealing. I went by myself ... Read More
I took this cruise as part of a group of crocheters that I met virtually through an online crochet site. The thought of seeing the beautiful sights in Alaska and spending time doing something I love was very appealing. I went by myself and since Celebrity doesn't have any solo cabins I would up paying the "single penalty". I wish some of the older ships would retrofit with studio cabins but that doesn't affect my review. I was in cabin 3081 and due to other reviews I was worried about things like smell and toilets not working. There was an occasional musty smell on the floor but otherwise everything was good. I ate in the MDR almost every night and the food was fantastic. I ordered 2 appetizers (always get the shrimp cocktail) every night and there was an entrée that I loved on every single night. I did a few shore excursions that were arranged by the travel agent that we booked through and they were fantastic. I did zip lining in Ketchikan and visited Mendenhall Glacier Park with Whale Watching and a trip to the Alaska micro brewery in Juneau. Icy Straight Pass is a throw away stop and I wouldn't even get off the ship if I did this cruise again. Read Less
Sail Date August 2016
We chose this cruise in order to see Alaska but were disappointed in the amount of time we spent on land - only 3 stops in 7days.We were 48 hours at sea before we reached our first port call. We have sailed about six times with ... Read More
We chose this cruise in order to see Alaska but were disappointed in the amount of time we spent on land - only 3 stops in 7days.We were 48 hours at sea before we reached our first port call. We have sailed about six times with Celebrity and were quite shocked by the deteriation in dress code in the evening.We did not expect to see passengers come into the "Blu Restaurant" in the evening wearing baseball caps and jogging suits.Last year we were on the Eclipse and at the formal night I felt out of place in a dinner suit - this year on the Infinity on the formal night I felt overdressed in a summer suit.Your dress code has definitely deteriorated. The entertainment programme on the Infinity was poor except for the last night of the cruise when the entertainment group did music from the shows ,which was quite good. The ship was very nice and so were the staff. Fortunately we followed our cruise with 2 days on the Rocky Mountaineer train which was fantastic. Read Less
Sail Date June 2016
On the 3rd of August I boarded Celebrity Infinity for an Alaskan cruise. When I signed up for this trip I was told that Celebrity was the Cadillac of cruise lines and that I was going to be shocked at how much better the service and ... Read More
On the 3rd of August I boarded Celebrity Infinity for an Alaskan cruise. When I signed up for this trip I was told that Celebrity was the Cadillac of cruise lines and that I was going to be shocked at how much better the service and overall cruise experience was going to be. They were wrong! I can honestly say that this was the worst cruise on which I've ever been. The Staff in the main dining room and the food were excellent. Both our head waiter and his assistant were knowledgeable, helpful, and friendly. And the wine steward was the best. I've never met anyone who knew more about wine then he did; however, other than the main dining room, the food service staff gave the impression that they we're bored and really didn't care if there were there and the food was tolerable. Also, unlike other cruise lines, at their buffet, staff served you, which causes delays and crowded lines. In their "end of cruise survey" they asked if staff and officers were friendly and engaging. I found the crew and officers to say "hello, good morning, hi" only if you spoke first, and no one was "engaging". Isn't this a business: isn't this their job to be helpful and to smile and at least give the impression of being friendly? Who wants to be aboard a ship where greeted each day with forced smiles and stare into the distance. The cabins were no bigger and no smaller than other lines and the balcony was normal size. The difference from other lines was the shower. It was huge compared to what I had on other cruises. The big difference with this cabin as compared to others, were the bed bugs we encountered. YUK. Enough said. Finally, I truly question the accuracy of their billing system. Each morning I reviewed my account (thru the TV) to check my charges. I went to the Guest Service Desk repeatedly to have charges reversed which I had not made. They seem to make mistake after mistake. In conclusion, this is my experience and my experience only. I am not telling you not to take Celebrity because you may have an enjoyable experience -- I DIDN'T. Read Less
Sail Date August 2012
Arrived in Seattle about 10:30 am found, the buses for our group and we were on our way. Once we found the correct door, check-in went very quickly and our stateroom was ready. Dropped our day bags in our stateroom, we enjoyed a drink on ... Read More
Arrived in Seattle about 10:30 am found, the buses for our group and we were on our way. Once we found the correct door, check-in went very quickly and our stateroom was ready. Dropped our day bags in our stateroom, we enjoyed a drink on deck 10 Aft with friends and watched as we sailed away. We were excited to be on this ship as we had been told that it was recently refurbished, however I don't know where they spent the money. The carpet was discolored in many areas and the stairnosings on outside staircases were missing screws that attach them to the treads. Many areas of the ship just looked like they could use some TLC. We had been looking forward to this ship, but found it to be pretty ordinary and like a lot of other older ships that we have been on. The food in the dining room and the buffet were pretty standard, however the marinara sauce was spectacular in the dining room. Our cabin had a veranda and was standard for the same category on other ships. The stateroom attendants did a good job of keeping the bathroom clean and well supplied. Since we were with a large group (300) our dining room assignment was a section and not a specific table. However, all of the waiters we had did a very good job and were very informative and attentive. The Cruise Director's staff were outstanding, better than most and were very engaged with the guests. The production number shows were good, the comedians and magician kind of weak. We enjoyed all four ports and had good shore excursions in Ketchikan and Skagway. However, if we were to take this trip again we would select a different itinerary, as there was too long a time at sea and too little time in Victoria, BC. The only really bad experience that we had was with the hairdresser in the salon. I had scheduled an appointment to have my hair put up on formal night since I had forgotten the necessary items to do it myself. I had a very good manicure and then the stylist started to work on my hair. She did not have a clue what she was doing and I ended up going back to my cabin to take a lot of it out and try to repair the damage before dinner which made us late and spoiled our evening. We didn't even get our picture taken. Overall it was a good trip, just not as nice a ship as we had been led to believe. If we were going to try Celebrity again it would need to be a different ship and itinerary. The people were good, the ship was only okay. A solid experience but nothing spectacular. Read Less
Sail Date May 2012
What a wonderful experience from start to finish. We just returned from a Celebrity Infinity Alaska cruise. I spent a lot of time reading on cruise Critic prior to our cruise and found some wonderful things to do! We arrived in Seattle on ... Read More
What a wonderful experience from start to finish. We just returned from a Celebrity Infinity Alaska cruise. I spent a lot of time reading on cruise Critic prior to our cruise and found some wonderful things to do! We arrived in Seattle on Wed., July 13 from Virginia via Continental. We had reservations at the Warwick Hotel at the corner of Lenore Ave and Fourth St. It is an older hotel but don't let that stop you. Its location was perfect. We were downtown about four blocks from the Westlake Center where the tram stop is located and surrounded by restaurants and shops. The people at the Warwick could not have been nicer. The Concierge helped us with maps and ideas and also getting taxi's when needed. We walked to Pike's Place on our first full day. It was so much larger than anticipated. Yes it was crowded but the experience was worth the crowd. We have never seen such beautiful flowers in such abundance. Naturally the fish market was a must. We decided to be real tourists and took the Duck tour bus. Fun! On Friday we took a taxi to the port which was a short distance away. I like to arrive early and we were the first group of people in line. That meant we were the first people thru the check in process and the first on the ship. We were on in perfect time for lunch and were able to avoid the crowds. Our cabin was actually ready by 1:30 which was nice. The cabin was much like any other although the rounded corners on the bed gave you a bit more leg room. Plenty of hangers and drawers! It seemed to have more storage space than others we have been aboard. On Saturday we arrived in Ketchikan. The weather was perfect! 80 degrees and sunny. I had found the names of several float plane companies on Cruise Critic and decided on Sea Wind Aviation. Upon contacting them several months ago I found them to be a young couple with three children. Leslie Kamm handled our reservation and answered the many questions I had along the way. They could not have been nicer. When we arrived for our float plane trip all was ready and off we went. There were six of us plus the pilot. Amazing ride! We soared above Misty Fjord and over lakes and mountains. Breath taking scenery. We landed on the lake and were able to get off the plane and onto the island. All in all it was perfect. I can not say enough nice things about Sea Wind Aviation. Sunday we arrived in Juneau. Again I had found the name of Captain Jack Cadigan 's company, ScaniaWW on Cruise Critic. We booked him several months out for a whale watching tour on his double hulled yacht. The really nice thing was he only took 8 people plus himself and a mate. The inside part of the yacht was warm, comfortable and he had coffee brewed! Given the fact that it was about 55 degrees and windy with on and off rain, that was greatly appreciated. I sat up top with Capt. Jack. We saw whales, whales and more whales. A wonderful time was had by all. Monday we arrived in Skagway. The weather had turned wonderful again with 80 temp. and sunny skies. We had booked an SUV ride/tour (found on CC) with Becky McGill of Beyond Skagway. She was right on time and picked us up at the dock. She drove us around Skagway for a few minutes as it is really small! And told us local history. Then we got on the Yukon Highway and started north. We stopped at lakes and other interesting scenery. We crossed over into the Yukon, CA., so had to have our passports. One stop was In Carcross (Caribou Crossing) to see a native Indian carver and his apprentices. They were carving huge totums for the soon to be new Indian Lodge. We stopped at Bee's log house. Bee is a local lady who lives there in the summer. She showed us her log cabin that was built by her husband years ago and shared many stories. We went on to the Carcross Desert. Yes desert! Then onto the Dunaroamin Bread and Breakfast for lunch. Suzanne and her husband served us a delicious homemade lunch in a Mongolian Yurt on the shore of one of the most beautiful lakes in the world. Its experiences like this that make traveling worth the trouble! Our 6 hour tour ended up being 8 hours but Becky said she was having such fun with us she didn't mind a bit! She had us back to Juneau in plenty of time to still take in shopping. The next morning we cruised thru the Misty Fjord for several hours and had a day at sea. We arrived in Victoria, BC at 6:30 PM the next evening. Beautiful place. Everyone had told us it was a little sea side city but we found it to be much bigger than expected. We arrived back in Seattle Friday morning. I was very happy with this cruise. It was our first Celebrity cruise. I personally think the food was much better than on Carnival or Holland America. I also think the entertainment was better. Much better! The reviews were as good as any Broadway show I've been to see. I found myself looking forward to the ships evening shows for the first time. The crew gave a performance on the last full day aboard. It was really funny and we were surprised at the talent. We will definitely cruise with Celebrity again. We spent three more days in Seattle at the Warwick Hotel before starting home. We managed to get a lot of sightseeing in. The Space Needle is a must! We had lunch in the cafe while overlooking the city. We also went to the Flight Museum and found it to be very interesting. We were able to go inside a Concord and an AirForce One. Going home was a bit of a chore as our flight was held an hour in Seattle. When we reached Newark airport, there had been thunderstorms. Our flight was delayed three hours! We made it home by 2:15 AM. Fortunately our bodies were still on Seattle time! Great trip! Read Less
Sail Date July 2011
Our 5th cruise on Celebrity and our 18th cruise overall. We sailed with 7 other couples,that have never cruise before and they sure did enjoy themselves. The Itinerary was from Seattle, Ketchikan, Hubbard Glacier, Juneau and Victoria ... Read More
Our 5th cruise on Celebrity and our 18th cruise overall. We sailed with 7 other couples,that have never cruise before and they sure did enjoy themselves. The Itinerary was from Seattle, Ketchikan, Hubbard Glacier, Juneau and Victoria BC. The high lite of the cruise had to be the Hubbard Glacier the Captain got the ship to within 3/10 of a mile from the face and what a site it was. The ice breaking off was a once in a life time photo op. There was to be a CC get together on the second day out but the home office did not send the name of those signed up, but we got it cleared up and had our get together on the 5th day. It was nice to put faces to those who post. We arrived at the pier in Seattle at 1105 and was having something to eat at 1120, so our embarkation was a breeze as was disembarkation. Our cabin was ready at 1300 (1:00PM). We thought that the food in the Trellis Dining Room was very good. The new menus were a real plus. Breakfast was had in our cabin each morning since we where in a CC cabin. The food was delivered right on time each morning. The food in the Ocean Cafe was good considering the amount of people to serve( the ship was full). I did like the different food stations that where set up. The naturalist Brent Nixon very entertaining and informative. Clebrity sure did a good job in having him onboard. The staff onboard where all excellent, they always seemed to have smile on their face and greeted us with a hello. We are looking forward to our next cruise on Celebrity. I just wish that they did the Mexico Rivera we would book in a heart beat. Read Less
Sail Date August 2009
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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