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23 Celebrity Infinity Cruise Reviews for First-Time Cruisers Cruises to Alaska

This was our first cruise, i was a bit sceptic of this experience, as we have always done our own travel arrangements , this trip we could not complain about anything it was excellent. The staff, were first class, the entertainment was ... Read More
This was our first cruise, i was a bit sceptic of this experience, as we have always done our own travel arrangements , this trip we could not complain about anything it was excellent. The staff, were first class, the entertainment was very good. also there was a well equipped gym at the front of the ship with beautiful views whilst you worked off all the wonderful food that served up each & everyday ,also The golf putting championship was well organised The food was 5 star, the variety was amazing, & also the service of the drink waiters. Our cabin was serviced by Dennis who I may say done a wonderful job keeping our cabin clean & tidy. Port & shore excursions , we did do whale watching at Juneau that was very well organised. At Ketchikan we got ripped off, doing a journey by tractor/golf buggy onto a beach to look at some pebbles, then to a local hall for a tribal dance by some teenagers who had no idea what the hell they were supposed to be doing ,which I may say it spoilt our day, But you learn from these experiences. Boarding & Disembarkation is done like a military operation it is quick & easy. Read Less
Sail Date June 2016
...at least if you look at the level of service! Need to say that we were first-time cuisers, and after this experience will go again on a cruise and again will choose Celebrity. Also must say that we had a Celebrity suite which goes ... Read More
...at least if you look at the level of service! Need to say that we were first-time cuisers, and after this experience will go again on a cruise and again will choose Celebrity. Also must say that we had a Celebrity suite which goes along with several advantages such as the private Luminae restaurant or the Michaels club. First of all and most impressing I must point out the excellent service on bord. The butler, Ramir, was very helpful and friendly, and so were the 2 stewarts, Bartholomae and Fran! One of the most impressing experiences was dining in the Luminae restaurant: I have been to many excellent restaurants, many of them Michelin-star-rewarded, so I think I know very well what good service is all about...but the guys in the Luminae were outstanding: Rav, Jelena, and all the other peoples were acting constantly perfect! This is a tough job and hard work every day, but they made it look nice&easy! Chapeau!! Food was very good to excellent, still there is a gap between the 4 star food and the 5 star service... Also most other peoples of the crew we met were friendly, smiling and had a gentle word for us. Also would like to mention our Concierge in the Michaels' club Erik and his team for excellent service. Another person to mention is Sara, the cruise director: Very funny and friendly, and you always had the impression that she's loving what she's doing. The ship is not the newest generation but kept in good shape.You could see lots of crew members cleaning all day (and night!) long. Generally we liked the stateroom, but although the stewarts kept it clean the furniture was old and outdated and for sure needs a general makeover. The shows in the theatre were very good and professional - enjoyed it and did not expect such good quality on a cruise ship. Embarkation and disembarkation went smoothly and fast, and so was the organisation during our port days (except the day with the accident in Ketchikan). Finally the day with the crash at the pier in Ketchikan caused some trouble, but our fishing trip was cancelled anyway due to the bad weather. During this accident we didn't feel unsafe at any time, we always had the impression to be "in good hands" by Captain Bardos and would bord a ship under his command again at any time. As a summary: We enjoyed our stay on the Infinity, and will come back! Read Less
Sail Date May 2016
This was our first cruise so we have no other experiences to compare it to. The first thing to say is that the Infinity is not the biggest or newest ship out there. However, we were booking for the destination (Alaska) not the ship ... Read More
This was our first cruise so we have no other experiences to compare it to. The first thing to say is that the Infinity is not the biggest or newest ship out there. However, we were booking for the destination (Alaska) not the ship alone. Vancouver - we found this to be well organised as a port of embarkation. We stayed in a hotel the night before and turned up at about 10:30am on the off chance we could get in (11am is the official time). We were direction to baggage drop immediately and could do part of the process straight away. It isn't immediately clear where to go but there are loads of people around to guide you. We rode the wave so to speak and were on board sipping fizz by 11;10am! We'd read to tip the porters but he seemed surprised! Oh well, it was a few dollars. We also chose to do the 'express disembarkation' at the end which meant you kept hold of your cases and got off at 7:30am. Breakfast opened at 6 or 6:30am so we could get something immediate and them ate ashore. This option suited us because we were going to airport and wanted the cases packed ready for that. A tip - don't pay for a taxi to the airport! We used the rapid transit which is a two minute walk from the cruise ship and it cost CAD$7.25 for all three of us on a Sunday morning!! bargain. A taxi was about $30 pp if booked through the ship I believe. Children - We travelled with our daughter and didn't want to pack her off all day to a kids club so we weren't too worried about kids facilities. There is a daily programme and an area with X Boxes etc. Don't go on this ship if you expect your child to be entertained by someone else all day long though. There were a few too many unattended children too. I rated the children's activities so poorly because we took her along on the first day to say hello and see what was on offer. She didn't get greeted by anyone and immediately said she didn't want to go there as 'it was just all x-boxes'. Day 1 set off - leaving Vancouver was a lovely experience, it was hot, the pool was open and a band was playing cover songs by the pool so there was a real holiday atmosphere. Food - There was a heavy influence of Asian food in the buffet. There was always something nice to eat although I do agree with other reviewers that the buffet could get a bit dull if you have high expectations. We never find it hard to find something we liked. There is also an ice cream counter that has fresh baked cookies so you don't need to pay to use the gelato bar. the Trellis was our main restaurant and we wanted to eat early so had to book well in advance to get a good time slot. The food was always tasty but just too many flavours going on for my simple palette! The staff were very friendly and helpful with a good knowledge of the menu. They always made an effort to say hello and ask how our day ways, talk to our daughter etc. Cesar was our waiter and Alona the assistant and there are both lovely. There are hand sanitizers at all restaurant entrances and at peak times there is a member of staff there too. Drinks package - we made the decision not to buy a drinks package as we aren't heavy drinkers and were happy to pay as you go. As it was, we just didn't feel like alcohol so we were more than happy with what was included within the buffet - orange juice, apple juice, two types of mixed fruit drinks, (real) lemonade, water, ice, coffee, hot chocolate and a variety of teas. You will get asked a lot if you want to buy drinks packages in the first few days but that's fair enough. shore trips - We made the decision to book all our shore trips through the cruise company so we had the insurance that if anything held us up the ship would wait for us - and on two days that strategy paid off for other travellers who did get held up. Celebrity offers a massive programme of tours for all interests and physical abilities. We knew we were paying over the odds and its very easy to book up when you get in to port if you choose to. We enjoyed the shore trips - plane over 5 glaciers (this was the only way my husband saw them as we couldn't actually get close to the Hubbard Glacier on the day it was scheduled for the ship because of fog), Icy Straight Point whale watching - amazing! we saw loads of hump backs and orcas. Dog Sled summer camp - this was for my daughter and she loved petting all the dogs and puppies and learning about sled racing. Ketchikan duck tour - this was a nice simple family activity to see some of the streets of Ketchikan, learn a bit of history and chill before then walking around ourselves to see some of the sites that had been pointed out. Expect loads of rain in this part of Alaska although the temperatures rarely got too low. If we'd forgotten the gloves and hat we wouldn't have suffered (bear in mind this was August though) The ship - It had a recent refit I believe but I think that probably just meant squeezing in the cover charge restaurants and higher end bars. The day to day areas are acceptable but nothing special. The brown décor is dated. The 'art' and 'sculptures' are hideous and by the end of the week it was bugging me to have to pass them thinking that someone gets paid to create it (think a 9 year olds go at sticking clay together). I wasn't disappointed but there wasn't a wow factor. The cabins - detailed in the cabin review. OK, cramped with sofa bed out. lumpy floor! Entertainment - A newspaper came to the room every night for the next day packed with port information, weather, speakers, activities etc etc. Sadly, many people didn't seem to bother reading them! We enjoyed the 'shows' from the naturalist Milos Radakovich about Alaskan wildlife, weather, climate change and the the Universe! There was a lot of information packed in to them but it delivers it with a great sense of humour with tongue firmly in cheek. We also enjoyed the water colour painting classes which were on four mornings. There wasn't a huge level of tuition as such but it was great fun and something we'll continue at home - all abilities welcome from children to those who can already paint. The shows and comedians were good. Light hearted, well done. Your typical kind of holiday entertainment. The itinerary - a good mix of at sea and port days with plenty of time at the ports. One of the at sea days was to visit the Hubbard Glacier but it was too foggy so we couldn't get in close enough. This is important to consider - weather and wildlife are not guaranteed! All in all, a good experience although sadly I did suffer with motion sickness 3/7 days so I didn't get to do anywhere near as much as I wanted. Read Less
Sail Date August 2015
this was my first cruise and i can honestly say it was great....the service and staff were great the food in the dining room was always Delicious and our dining room staff at our table were all so polite and courteous....making sure we ... Read More
this was my first cruise and i can honestly say it was great....the service and staff were great the food in the dining room was always Delicious and our dining room staff at our table were all so polite and courteous....making sure we were happy and never had to ask for water and were always there to clear our plates before our next course our room attended in room 2086 always made sure we had clean towels and turned down our beds and our room was always so clean..and always left a chocolate on our pillows..the entertainment on the ship was the best....the performers were outstanding.....a big thank going out to Yohanne our dining room waiter, as well Eliza and all that waited on my family......all in all it was a great cruise to Alaska in Celebrity Infinity on July 19-26 from Vancouver Read Less
Sail Date July 2015
As first time cruisers we were not sure what to expect. This was an amazing experience from start to finish. We travelled from Toronto the day before we set sail and were blown away by Vancouver, the airport was extremely user friendly and ... Read More
As first time cruisers we were not sure what to expect. This was an amazing experience from start to finish. We travelled from Toronto the day before we set sail and were blown away by Vancouver, the airport was extremely user friendly and the connection to downtown via the Canada LIne subway was direct, easy, efficient and economical-only $15.00 for two of us! There were plenty of helpful transit/tourism folks around to guide us-what a difference from Toronto! We spent the night at the beautiful Marriott Downtown Pinnacle Hotel which was only a short 15 minute walk from the Waterfront Station. When we arrived at the pier for embarkation we found that there was another ship also preparing to sail that day and were concerned by the number of folks in line for processing-our concerns were unnecessary! From our time of arrival at pier at 11:00 A.M. to getting aboard with a complimentary glass of champagne took less than an hour. The Ocean View Café was open for lunch and our staterooms were available by 1 P.M. The Infinity was immaculate and the crew first rate. We were in Aqua Class (Cabin 9083) and the food and service in our dedicated restaurant BLU were exceptional. Our cabin was spotless and spacious with plenty of storage and with the balcony provided a quiet place to sit and watch the ever changing scenery. Entertainment was top notch with something for everyone-from a quiet corner with a piano player to easy listening duos to full production shows in the theatre there was always something to see and do. A highlight was the Canada Day Celebration in the Grand Foyer-what a treat to sing "O Canada" with our fellow passengers and many of the ship's Officers. The weather co-operated for the most part, our time at the Hubbard Glacier was spectacular, bright sunshine. Captain Michael rotated the ship a full 360 degrees so everyone had view of this magnificent wonder. The rain began as we were beginning our journey to Juneau but did not dampen our spirits as we went ashore for the "Town, Tram, Trek and Tea excursion. Logistics of excursions booked through Celebrity was well done, with priority for leaving the ship via tender at Icy Straight Point or gangway at Juneau and Ketchikan timely and orderly-everyone got where they were going on time. Disembarkation in Vancouver was incredible-we chose the "self checkout" option which allowed us to keep our luggage with us the final night rather than place bags in the hall way the night before. Returning to shore was a snap-we simply walked off the ship at 7:30 in the morning, handed our declaration cards to the CBSA folks and were on our way to the train to the airport (only a 5 minute walk)-no need to even show our passports. When I was at the kiosk to purchase our return transfers from the Waterfront Station to YVR on the Canada Line subway we had one last surprise-the fare was only $4.50 total for the 2 of us. One of the tourism reps told us that all 2 zone fares are only $2.25 on Sundays and they are still good for unlimited travel for a full 90 minutes! This was an incredible journey from start to finish-we are already looking at options for our next voyage-possibly the Pacific Coastal Cruise. Without a doubt it will be on Celebrity Cruise Lines. Read Less
Sail Date June 2015
Since we had never cruised before we thought it would be nice to try for the best possible first experience and booked a Suite (Celebrity Suite) on the Infinity so maybe our experience, hence review is above average compared to some ... Read More
Since we had never cruised before we thought it would be nice to try for the best possible first experience and booked a Suite (Celebrity Suite) on the Infinity so maybe our experience, hence review is above average compared to some general room reviews. We also want a smaller ship to Alaska as we did not think we would use all of the extra restaurants, lawn club, etc and Infinity was the perfect size ship! Although our boarding process lacked direction and organization and no one greeted us, within about 30 minutes we found Micheal's Concierge Lounge and it was a whole new world. From the time we entered and had champagne to be whisked to the private dining room, Luminae, it was as if we were in a five star resort with nothing to do but eat and drink. We were able to then check into our suite by about 2:00pm. Luminae, the new Suite only restaurant was 5 star dining and Lazar, the MAÎTRE D' said "welcome home" every time we arrived. He and his staff made us feel special and warm and it reminded us that we were on vacation. This is a small restaurant and so again we never had to wait on lines, get shoved around at the buffet, etc. Our suite was wonderful #604. About 460 square feet with a rounded balcony. I picked this particular room not only because it 'juts' out from the boat but it faces forward and so it offers a spectacular view facing forward all the way to the back. It was a perfect location mid-ship, near the stairway and elevator (but not noisy). We had a seperate bedroom with a large closet. Great shower pressure by the way (-: I loved this room! Lenny the concierge could not have worked harder for us with planned excursions, dinners, cocktail parties and even a private tour to the see the bridge. I am home still hoping Lenny is hidden somewhere in my house. Just some additonal notes about the ship: The Constellation Lounge (top floor) was also a spectacular place to sit and view the trip and scenery, Il Bacio had the best Cappuccinos we've ever had, the comedian was hysterical and the naturalist, Milos was intersting and humorous, loved his sessions. There were a ton of various activities all day. I have nothing negative to say but again we were not with the masses of people and so we felt this was more like a small intimate ship and even when we did see people, the ship never seemed crowded. Read Less
Sail Date June 2015
Everything on the Celebrity Infinity cruise to Alaska was beyond expectations--excellent food, fabulous entertainment, wonderful room with awesome shower and balcony, and terrific staff. The choice of restaurants on board was varied ... Read More
Everything on the Celebrity Infinity cruise to Alaska was beyond expectations--excellent food, fabulous entertainment, wonderful room with awesome shower and balcony, and terrific staff. The choice of restaurants on board was varied offering everything from seafood to prime rib to gourmet Chinese. While we did try all three "extra" restaurants only one outdid the regular open restaurants which were all excellent. We never made dinner reservations and never had to wait more than 10 minutes to get into an open restaurant despite the full ship. I was overwhelmed by the entertainment: The evening musicals with a professional orchestra, talented singers and dancers, and eye popping sets and costumes; a Phillippino band that played by the outdoor pool and other musicians and singers at various venues around the ship. I was disappointed by the shopping on board and at the three ports- Hoona, Juneau and Ketchikan- as almost everything that was reasonable was made in China and not native. The ship was spotless evidenced by the efficient service staff who were everywhere. I liked the fact that the ship's staff were international from every country imaginable. Except for the odd individual they were all polite, friendly and helpful. The cruise director was exceptional with the most incredible personality--she was everywhere and always upbeat. The personal pictures taken on board were very costly. Instead of grudgingly buying 2 for $50 I would happily have bought 10 for $50 and the ship would have made the same money because the 8 I didn't take are just thrown away. I liked the individual room design in the aqua class: roomy, more than sufficient drawer and cupboard space to store clothes so we didn't have to live out of a suitcase. The sliding glass doors to the roomy balcony enabled us to keep the doors open at night to get the cool ocean breeze. The bathroom was a good size with an ultra modern fabulous rain shower complete with levelled jets. I also appreciated fresh fruit each day, a bottle of champaign on embarkation, and of course the nightly chocolate on my pillow. I would have liked one more port, perhaps Sitka which wasn't on this cruise itinerary. I would have preferred it to Hoona in Icy Strait which, other than kayaking didn't offer much. Embarking and disembarking was very smooth except for the Hoona stop where we had to take a tender to shore. The fitness offerings were enormous--indoor and outdoor pools, hot tubs, running/walking track, table tennis,and a fully equipped gym. All in all--value for money, on board activities, entertainment, dining, service and recreational fitness--this ship and cruise rate a 10 out of 10. Read Less
Sail Date June 2015
First time Cruiser here, so nothing to compare it to but OMG did this exceed any and all my expectations. After reading all the nightmares we arrived at the terminal at 1230 worried about what we would be doing until the 2pm boarding ... Read More
First time Cruiser here, so nothing to compare it to but OMG did this exceed any and all my expectations. After reading all the nightmares we arrived at the terminal at 1230 worried about what we would be doing until the 2pm boarding time. We arrived to find over a 1000 other guests there already and with a sigh we settled in for the long wait. To my wonder and pleasure within 10 minutes we were through the line, with our ID cards and were sitting waiting for the gangway to open. At 1pm they opened the gangway and allowed us to board. While the staterooms were not ready, they allowed us on-board and free access to all the common rooms, pool deck bars etc. We wandered around in amazement sipping on some rum drink in a take home souvenir glass. We sat on the pool deck and took photos of so many beautiful and wonderful things. Soon they announced the staterooms were ready and my wife and i went to our room. We entered the room and held each other staring at the gorgeous room, the balcony, the couch, two tables, fruit bowl a bottle of champagne in our room. The attention to details just so amazing. The stateroom exceeded all my hopes and expectations. They included, umbrellas, wine glasses, binoculars, thick comfortable terry cloth robes. (OK pet peeve here. Don't come to breakfast in your flannel PJS, robe and slippers. Give me a break will you.) We found the buffet to be amazing, wide variety and very attractive. We only used the reserved dining once and decided we like the low key dinging atmosphere better. Each day we had canapes delivered to our room. We had purchased a soda package and a mini bar, the mini bar was to me way overpriced. $79 for a bottle of Jack Daniel and 6 cans of coke seemed expensive. Drinks were $5 for Bud and $6 for bourbon and coke. Wine per glass seemed high running mostly in the $6-$8 range. On board life was full, activities for everyone including out 16 year old grand daughter. They put on shows in the theater, magicians, comedies, crew performances that just kept you laughing. There were so many amazing musicians playing, i could and did sit for hours listening to the acoustic guitar and voices. We were a bit adventurous in our excursions, doing a long horseback ride from Skagway that i would highly recommend as it probably will give me more memories than everything else we did. Riding through the rain forest, listening to the stories of the gold rush and histories was awesome. We did whale watching in Juneau and did a 3-4 mile hike to the Mendenhall Glacier. I am sure i am boring everyone by now, but this to me,was a dream come true. I right now cannot imagine a better experience Read Less
Sail Date August 2012
Overall, I'd say we had a wonderful cruise but there is a lot of room for improvement. Positives: Room with veranda was great with adequate storage and great views. Cabin attendants came when we were gone every time. Towels, robes, ... Read More
Overall, I'd say we had a wonderful cruise but there is a lot of room for improvement. Positives: Room with veranda was great with adequate storage and great views. Cabin attendants came when we were gone every time. Towels, robes, etc were appropriate. Food was excellent and plentiful. Entertainment was surprisingly good. Brent Nixon was entertaining and a talented educator. I was interested in things I'm not usually interested in and learned a good deal. Lots of things to be involved in. Scenery was beautiful and no picture can capture it for you. You only have to unpack once and not check in and out and there is no way to see all of the places we saw otherwise. Negatives: Communication was poor. No information about boarding was given, not even the location of the ship. I found that on the Internet. We were told to be there by 3 when I called, but the ship was taking on passengers at noon when we got there. They served lunch at 1:00. We never got a map of the ship to review so we could find things. Internet was very expensive and slow. The selling never stopped. Why would you go to Alaska to buy jewelry? Children were unattended and running around. Service was slow in the main dining room. We were given wrong information from guest services after being on hold for 15 minutes.Written communication came every night but so much more needed to be there. Maybe if you've done this several times, it's not needed but we weren't the only first timers. We talked to people who missed the Brunch because they didn't know what it was (excessive amount of food). Things happened in the dining room downstairs and we could here it, but not see it. Strange. Shades were closed in the dining room on formal nights. Why would we not want to see the sights as we went by if we were near enough to a window? Looking for luggage and getting a bus to the airport was awful. The bus driver for Gray Lines was good (Chuck). We got a tour on the way to the airport. It would have been nice to know that the tendering to Juneau would take almost 2 hours. We gave up and didn't get off the ship. We were told 3PM but our number was called at 4. And knowing about tendering in advance would have been a great idea. The 545 Express singers and the illusionist on board need to learn some manners. Talented yes, but insulting people is not a talent. Making fun of people is not a talent and if they want to know why people didn't applaud, they need to review the tape. TV was never explained so we discovered that lots of information was there on our own. We will cruise again, but with more information.   Read Less
Sail Date July 2012
We had a wonderful vacation on the Infinity. Ian the Cruise Director was beyond excellent. The staff were all friendly and helpful. The ship officers were involved in many activities, which was nice. For instance, a couple of them ... Read More
We had a wonderful vacation on the Infinity. Ian the Cruise Director was beyond excellent. The staff were all friendly and helpful. The ship officers were involved in many activities, which was nice. For instance, a couple of them compete against guests in games like trivia and dancing with the stripes. Bridge officers also give talks on various ship operations. As many others have mentioned, the naturalist Brent Nixon was incredible. The #1 reason I'd recommend this Alaskan cruise. His passion is infectious, even for people who are not usually interested in nature talks. His wife, Miss Amanda, does historical talks, which were also good (and nice to get info about the ports you're about to stop at). The Infinity was perfect for cruising through Alaska because it had so many areas to view the beautiful landscapes. Almost all of the eating and lounge areas had either floor to ceiling windows or big port holes giving you an unobstructed view of out the front, back, and sides of the ship. And there was plenty of deck space without glass to give you an open air view. The deck above the pool gives you nearly a 360 view. The captain also opened up the heliport at the front of the ship for cruising into Tracy Arm Fjord. Those views are spectacular though the downside is you can't hear Brent's narration from there. Our veranda room had a decent amount of storage space. I appreciated the ample space to hang up clothes in the closet. There are only plugs by the balcony door (plus I'm guessing there was one in the bathroom, but I don't remember), so if you want to use the plug by the beds, bring an extension cord. Bathroom was kept clean, but it seemed more like what I'd expect from a Day's Inn (this was my first cruise so I have nothing to compare it to). No body wash, so if you prefer to use liquid soap over bar soap, bring your own. There was a laundry line in the shower, which was really convenient. It detactched from the wall, so I often strung it through the bathing suits to dry since I didn't bring clothes pins. Food in the Trellis dining room was good. Buffet food was average. The grand buffet was nice, but not as spectacular as people made it seem, mostly the same good we'd been having all week. As others have mentioned, it's not well advertised, only included in the dining hours. Ours was on the second sea day. Just a couple things that could be improved (but none were deal breakers for me): - I agree with others it would be nice to have the option to get announcements in the staterooms. We ended up propping our door open for gangway announcements, etc. - Not many late night food options (with the exception of pizza, which is served until 1am). The biggest thing for me is no ice cream after 10pm (10:30pm on some late port days). 11pm or 12am seems like a normal time to want ice cream, especially on a cruise. - Pool is only open til 10pm. At least let us have access to the indoor hot tubs and salt water pool until 11pm! After a long port day, I'd love to be able to eat dinner, see the entertainment show, and then relax in the hot tub before bed. - Too many constant sales pitches. It's funny that Celebrity talks so much about being environmentally friendly when they send a constant stream of paper advertisements for the on-board stores and shopping events. Spa was ridiculous too. I didn't mind the option for add-on treatments when I signed in for my massage (just a small paper attached to your sign-in sheet), but the sales talk at the end was so unnecessary. After my massage, the masseuse wrote up a postcard with $150 of recommended products and proceeded to give me a sales talk about why I should buy them. That's not how I want to end a relaxing massage that I already paid a good amount of money for!!! - Game prizes. I don't expect any prize for winning a game, but I was surprised to see childrens size t-shirts (with the kids club logo on them!) given out as prizes for an adult only game. I saw these t-shirts being given out as prizes for multiple adults only events. A big oversight considering everything else about Celebrity LIfe Activities was so well thought out. I wouldn't hesitate to cruise on the Infinity again. If only they traveled to Glacier Bay and College Fjord, I'd definitely do Alaska again with Celebrity. Read Less
Sail Date July 2012
Embarkations-Very smooth!! They know what they are doing. Everyone was eager to answer any questions we had, and make sure we were comfortable. Cabin-9067-Concierge Class A+-Great room. Lots of storage space!! Our room attendant was ... Read More
Embarkations-Very smooth!! They know what they are doing. Everyone was eager to answer any questions we had, and make sure we were comfortable. Cabin-9067-Concierge Class A+-Great room. Lots of storage space!! Our room attendant was wonderful! HE made sure we had what we needed and had great customer service! We loved sitting out on our balcony everyday! So Relaxing!! We ordered room service several times, and the room attendant brought it right up. We have fruit daily, tea and appetisers every night in our room waiting for us when we returned. I was so happy we upgraded to Aqua-class. There was so much that came with our package. The spa was wonderful!! We tried to take advantage of everyone pampering us! We were so happy to get the The Celebrity Today newsletter daily so we knew what to expect daily and what was going on. That was our lifeline to the ship!! and much appreciated to have the information. Food-We loved all the food. There were so many choices and locations to choose from. We ate dinner at the Blu restaurant-fantastic! Customer service was awesome!! They made recommendations that suited your taste. Our server got to know us and made all the right choice to make our dining experience one to look forward to daily! We didn't eat anything on the ship that was not wonderful! Loved the fresh fruit in the Ocean view! Cheeseburgers were mouth watering! Entertainment- was excellent! Loved the Broadway style shows! We planned our day out the night before and tried to make the most of our time on the ship! We never had a dull moment. Even when we chose to go to the spa and relax in the hot tub afterwards. We were happy there was a heated pool/hot tubs for adults only. It was nice to relax and enjoy some quiet time, and also not have kids splashing us or being loud. Service-was excellent! We did not have one bad experience. This was our first cruise. Seemed like there were staff everywhere we went to wait on us. Lines were great coming and going. There were lines, but that's part of getting hundreds of people off at one time. We never waited longer than 20 minutes coming and going at each port! Excursions-we had several wonderful trips at each port! I booked them all online ahead of time. It was perfect, because I paid for them as I booked them and didn't have to pay for them all at one time. We felt like we got to see Alaska and have life experiences at each port. Disembarkation- was very well organized. We received a letter a few days before, so we knew exactly what we needed to do. We never felt like we couldn't ask questions if we didn't know something or go to customer service to inquire about changes we needed made. They jumped to make it happen!! Over all this was a wonderful experience! We will definitely cruise with Celebrity again and again!! Cant wait to start planning our next trip! Read Less
Sail Date June 2012
We sailed out of Seattle on June 22, 2012 on Celebrity Infinity, on a 7 night cruise to Alaska with 4 port stopovers. It was our 40 th anniversary gift to ourselves, an " out of the box " adventure for 2 experienced city kids. ... Read More
We sailed out of Seattle on June 22, 2012 on Celebrity Infinity, on a 7 night cruise to Alaska with 4 port stopovers. It was our 40 th anniversary gift to ourselves, an " out of the box " adventure for 2 experienced city kids. The ship and cruise line exceeded our expectations in every respect. The ship layout is well defined and organized. The food is excellent and varied from gourmet to burgers and pizza in at least 10 or 12 venues. The entertainment is superior every night . . 3 Broadway quality Productions, Comedy Show, Magician and Illusionist, late night dance parties, 6 to 8 venues with a series of rotating musical groups from guitar to jazz combo to classical trio to acapella groups . . each day and night was full of opportunities. The Service is first class, period, and friendly and eager to please. There is a big outdoor pool and jacuzzi area, and an adjacent indoor one too . . PLUS a great Spa and Persian Gardens area with Saunas, Steam Rooms, and full Spa facilities, workout gym, etc. We booked an Aqua Class Cabin with balcony, well worth it, and our semi-private dining room was Blu . . we loved it ! Cabin was roomy with a LOT of storage ( suitcases and all bags fit under the beds ). Balcony seems like a must . . adds to perceived and real open feeling, and is great to sit outside and relax in comfort. Whale Watching and White Pass Rail Trips were great. Weather wes lousy but who cares, it is ALASKA ! Rugged, wild, expansive, rains a lot, low clouds and foggy . . seemed perfect. Read Less
Sail Date June 2012
Although my husband and I booked this cruise many months ago through RCI Cruisers, we didn't actually think about or plan for it until the last month or so before departure on May 25. Finding Cruise Critics was a huge help since we ... Read More
Although my husband and I booked this cruise many months ago through RCI Cruisers, we didn't actually think about or plan for it until the last month or so before departure on May 25. Finding Cruise Critics was a huge help since we couldn't find many answers on the Celebrity website. We attended the CC Meet and Greet on our first morning and met several really nice people, and really enjoyed the 'Cabin Crawl' (saw five different types of cabins). We had a stateroom with veranda on Deck 6, very near the forward elevators. Great location! Booking a veranda cabin was one of our best decisions, since we could sit and enjoy a glass of wine or cup of coffee without being amid the throngs of people, constant chatter and music that was present nearly everywhere else on board. There are a few quiet areas tucked away here and there but our veranda served that purpose for us. I do think that maybe Celebrity might consider having more quiet areas with lounge chairs for people who really don't appreciate listening to music all the time. Here are our other pros and cons about this cruise. PROS: 1. Food- We were fortunate to have a wonderful table for 8 in the Trellis Restaurant, very rear (stern end) of the room, window wall across the entire back of the room, and great table-mates. Our service from Edi and Anna was just wonderful, and also Jerry, our sommelier. We ate all dinners at this restaurant- never had a need or desire to go to the restaurants charging extra fees. The food was at least 4 star every night. Breakfast and lunch were at the Oceanview Cafe (buffet) or the little cafe by the Aqua Spa area. These were also good, but not great- typical for buffets. The made to order omelets were nice to have each morning. 2. Beverages- We opted out of buying a beverage package although we seriously considered it right up until departure. We're so glad we didn't! For us, rather than spending $44 a day per person, we ended up with a bar tab of less than $20/day per person. We had wonderful wines with each dinner, a few martinis and were totally satisfied. Being able to bring two bottles of wine on board helped keep costs down. The martini bartenders were worth the cost of the martini sampler ($15 for 6 samples). They have a show going on mixing and pouring these drinks- try it!! 3. -Brent Nixon nature lectures were incredible- we missed only one of the five he did. Definitely a highlight! 4. Other entertainment- The scenery is beautiful! We didn't go to the evening shows (except one- the illusionist who was excellent), mainly because we were tired. We are early risers, and the cruise made us want to get up and out to see the scenery. The cruise down Tracy Arm fjord started before 6 AM and we were up in the Constellation Lounge on Deck 11 by 5:15 to get a chair. It was already pretty crowded. 5. The staff- Very friendly and helpful with only a couple of exceptions. They handled nearly everything promptly and professionally. CONS- I think Celebrity needs to work on their communication system and processes. 1.Captain's announcements are hard to hear. They don't come through into the cabins, so we would have to go in the hallway to hear, and even then the volume was not high enough. 2. Brent Nixon's narrative in Tracy Arm was so interesting, but again, not loud enough. Also, many rude passengers and even staff talked and laughed throughout his mini-lectures. Celebrity captain should request passengers to respect others by being quiet when Brent is talking about the scenery, etc we are passing. 3. Juneau stop was a tendering process, with passengers having to go by tender (lifeboat) into port. This was a fiasco. Celebrity did not provide enough boats to efficiently move all the passengers, so for many it was nearly 2 hrs before we actually stepped foot in Juneau. The Guest Relations desk staff were not prepared to handle all the passengers who finally went to them with questions and complaints. They said they were not even aware that there were such long delays. 4. Getting off in Victoria was nearly as problematic, although we were in dock. Signs on the ship said gangways would be on Decks 2 and 3. We went to Deck 2, where they said we should go to Deck 3. On Deck 3 there were LONG lines going up to Deck 4. Staff said we should go to 4 to line up. We just waited on Deck 3 and finally the lines started to move. Again, the staff didn't seem concerned that the signs were wrong, and that the stairways between 3 and 4 were all blocked with people waiting in line. Really felt disorganized. 4. Information from Celebrity about the ports was exclusively focused on shopping or their shore excursions. Even the maps in the daily newsletter featured only the shopping at the stores in which the cruise lines have an interest- not many points of interest. We did not choose to cruise for shopping, we wanted history, nature and cultural sites. Overall, the cruise was fun and relaxing. Weather was cloudy for the most part, except in Skagway, our favorite part of the trip. The last two days at see were stormy or foggy so we weren't able to see much Inside Passage. Those days were a great time to sit in the spas, read, go to lectures and eat! Read Less
Sail Date May 2012
My husband and I are first-time cruisers (both 50 yrs. old) and we cruised with my 70-year-old parents who had been on 3 other cruises years ago. I spent hours on this board reading reviews to select our cruise so I think I should ... Read More
My husband and I are first-time cruisers (both 50 yrs. old) and we cruised with my 70-year-old parents who had been on 3 other cruises years ago. I spent hours on this board reading reviews to select our cruise so I think I should contribute as well. I realized while talking to fellow cruisers towards the end of the cruise you can never please everyone. While we thought the dining room dinners were superb; another couple thought they were terrible. To start off let me say I have literally traveled around the world but this was our first cruise. We seek out renouned restaurants wherever we go and are not afraid to drop some major coin but I expect a lot if I am paying that kind of money. My parents are the same and we have all dined at some of the world's best restaurants. That said, we thought the dinner selections in the Trellis dining room were outstanding. The meat served was melt-in-your mouth tender. The food was not particularly imaginative but the chef presented standard classics like rack of lamb perfectly. We live in LA and if the ship's chef had a restaurant here, I would not hesitate to go there for special occassions. The buffets were what we expected--tasty, fresh and well-presented but not standout. One couple we talked to complained the ship only had one midnight dessert buffet, which was something that didn't interest us but I know it is important to many cruisers. The only negative we had related to food was the crowds at the buffet and people camping out at the tables so it was hard to find a seat. We rarely ate at the buffet. We thought the ship was spotlessly clean and our stateroom was just fine (inside stateroom) but I heard others complain. Again, we don't have anything to compare it with but it exceeded our expectation. Most of the staff was incredibly friendly and helpful. Ironically the only person who I didn't feel was very friendly was at the front desk. The entertainment was about what I expected. The shows were well performed and tried to appeal to all age groups. There was a terrific comedian 2 nights. Also, the naturalist, Brent Nixon, was outstanding! His presentations were a highlight of the trip. Our only big negative was embarkation. We got to Pier 66 at 12:30 to avoid the rush and we discovered they had not let anyone on board yet because Celebrity had to do extra cleaning because of a virus from the prior cruise. They processed us and took the luggage and told everyone to come back at 2:00. I think they could have emailed everyone so we all weren't waiting there. At 2:00 the security line was a block long outside the terminal in the hot sun. Then there was a security threat (they thought someone got through without going through the scanners) and the terminal shut down security for about a half hour. We didn't get on the boat until 5:00. Personally, I think they should have given everyone a ticket or voucher for a free bar drink because as soon as we got on the ship, the drink carts started coming around and you need to buy a $7 beer to start relaxing after all that turmoil. Overall I would say I really enjoyed the Infinity. It was unfortunate that it was cold and rainy at every port of call but you can't blame the cruise line for that. When we were at Tracy Arm, the captain was able to sail right up to the glacier--we had icebergs all around us, which was a record for Celebrity. That was the biggest highlight of the cruise. I talked with a cruiser on Holland America at one of the ports and they didn't even get close enough to see the glacier and she was really disappointed. Also, Holland America didn't have a naturalist on board. I also talked to a Royal Caribbean cruiser in the airport and they didn't get to see Skagway but their cruise was the same length as ours. Again, I think we made the absolute right choice! Read Less
Sail Date August 2011
From the moment we stepped on board to the moment we left we were looked after with great care. Our stateroom was well cared for and clean. Lots of hanging space and the bathroom was immaculate. All staff were friendly and extremely ... Read More
From the moment we stepped on board to the moment we left we were looked after with great care. Our stateroom was well cared for and clean. Lots of hanging space and the bathroom was immaculate. All staff were friendly and extremely polite. We ate breakfast and dinner in the dining room and both meals were wonderful. At lunchtime we ate from the buffet and the range of food available was immense. Entertainment in the lounges was varied but of a very high standard and the shows in the theatre were high class. We did not go on any trips as my husband has mobility difficulties. We were able to walk or take shuttle buses to all the ports and these were very interesting. The journey in the Tracey Am Fjordd to the glacier was breathtaking and the highlight of the cruise for us. We made good use of the indoor pool and spa and had a thoroughly relaxing time. Just one word of caution- If you pay your gratuities up front they do not include the gratuities on drinks. A gratuity is added to every drink order. Read Less
Sail Date August 2011
This was our first cruise and Celebrity Infinity was highly recommended by co-workers. We went to the Seattle area a few days before cruising to visit friends. The Infinity was really a wonderful cruiseline. The room steward was ... Read More
This was our first cruise and Celebrity Infinity was highly recommended by co-workers. We went to the Seattle area a few days before cruising to visit friends. The Infinity was really a wonderful cruiseline. The room steward was real attentive. The concierce went out of his way to help locate lost luggage from our flight. The customer relations was quite helpful. The dining experience was terrific. We had a great relationship with the maitre d'came and spoke to us each night and even arranged for a special luncheon for our table with snitzle and spatle. The Baked Alaska and parade in the dining room was a real treat. We found all 4 ports had a lot to experience and we enjoyed taking lots of pictures to remember the cruise by. We plan to go back to some more Alaskan sights in the future. Read Less
Sail Date August 2011
Background/About Us My husband and I are DINKS (dual income no kids) in our late 30s/early 40s. We took his parents on this cruise for their 50th wedding anniversary. They are in their mid- to upper-60s. It was just the four of us. ... Read More
Background/About Us My husband and I are DINKS (dual income no kids) in our late 30s/early 40s. We took his parents on this cruise for their 50th wedding anniversary. They are in their mid- to upper-60s. It was just the four of us. None of us had ever been to Alaska and none of us had ever been on a cruise. We stayed in Kent, WA before and after the cruise to be close to family, and we had our own airport and cruise terminal transportation via family. Embarkation Embarkation went relatively smoothly. We arrived at the Pier around 11:15/11:20. We stood in line for less than 30 minutes to drop off our luggage. From there we stood in another line for less than 30 minutes to check in ourselves and get our SeaPass Cards. We were able to board immediately after checking in. They don't give you much information upon boarding. We didn't know where we were or where we were going. They just welcome you with a glass of champagne, wine or mimosa. We found our way to the buffet as it was lunchtime. That was a mistake, and I recommend avoiding it at all costs. We all left completely unsatisfied and frustrated. It was just chaos. We were in our rooms shortly after 1:00. We had all of our luggage received and unpacked prior to the Muster Drill. The Muster Drill also went surprisingly smoothly. It would have gone more smoothly if all of the passengers had heeded one of the three previous warnings about the Drill instead of deciding to head to their stations after the final announcement when they were supposed to be at their stations. (We can't blame the cruiseline for that.) Cabins 6058 & 6060 The cabins were slightly larger than I expected with more storage than I anticipated. We didn't bring and we didn't need extra hangers or extra storage. Everything fit in the cabinets, closets, and drawers provided, and we stored our luggage under the bed. There was some wear and tear showing in our rooms, but they weren't bad. My biggest complaint was the shower. Besides the fact that the shower is tiny, the shower curtain blows in on you the entire time (which is one of my personal pet peeves anyway)...and our shower curtain was black on the bottom - not the cleanest. I couldn't wait to get to a real shower off the boat to feel clean again. It also would have been nice to have some electrical outlets in the bathroom. Stateroom 6060 had issues with its door lock the entire cruise. It wouldn't lock behind us without many tries and much effort. Our Stateroom Attendant (Robin) witnessed this on the first day and said he'd request that it be fixed. They didn't show up to fix it until the very last day, and I'm not sure it worked very well even after that. Food The food was only slightly better than average. We ate only three meals in the main dining room due to excursion schedules and the fact that we skipped formal nights. (I work in a profession where I dress up every day and we attend several charity events a year - so taking such close on vacation seemed like a terrible burden to us.) We did Select Dining for the nights we did eat in the Main Dining Room. It was usually very smooth, but one evening they were running late and didn't have our table ready...so we had to wait in the Martini Bar for an extra 30 minutes. The service was very good, even if it was terribly slow. The Buffet was typical buffet food. We ate at the poolside grill once. It wasn't spectacular. Beverages We did not buy a beverage package. It would not have been economical for us. I drink mostly water and tea anyway, and the free options for both were more than adequate. I really liked having ice and water available in the room at all times. Onboard Entertainment Brent Nixon really is a great draw. While some of his humor may seem a bit juvenile, some of his audience is juvenile. I thought his talks were very informative and were fun for all ages. We didn't miss one of his talks. The evening entertainment was also very good. We could've done without the magician, but the comedian was great. And the "broadway-type" performers were very talented. Ship Nice size. Showing some wear and tear. But, we enjoyed it. Staff This perhaps is the highlight. The staff and crew were exceptional. Ports/Excursions We booked all of our shore excursions through Celebrity for a number of reasons. And our plans did not give us much time to shop or explore the ports. We'll just have to go back! Ketchikan It will probably come as no surprise that it was rainy and chilly in Ketchikan. • Lighthouse, Totems & Eagles My MIL and I took this tour, while the boys went fishing. This was a catamaran tour. Enjoyed the staff. Saw lots of Eagles, cruised slowing past Totem Bight State Park. Because of choppy water, we didn't make it close to the lighthouse, but it was a nice tour. • Knudson Cove Salmon Fishing Successful! DH and FIL caught 7 salmon. Their boat (of 6 people) caught 12. They thoroughly enjoyed this fishing experience and the people they were with. Tracy Arm Fjord Wow! We couldn't have asked for nicer weather to see such a beautiful place. Apparently, the captain got us further in than he'd been able to do all season. We stayed on our verandas, apart from a quick breakfast buffet trip. We did need a jacket and hat and gloves, but it was really a nice, sunny morning. We saw all sorts of wildlife (whales, seals, eagles)...along with the amazing scenery. No picture could ever do this place justice. Juneau Juneau was sunny part of the time, but mostly cloudy with some drizzle. • Mount Roberts Tramway I kinda wish we would've saved our money and wandered around town instead. First of all, they cram so many people into the trams that you can't see anything except the back of someone else's head unless you are lucky enough to be squished up against a window. The cultural movie at the top and the gift shop were fine. The view was good even through the drizzle, but not really worth the trip. I wouldn't call it breathtaking. • Evening Whale Quest This was the highlight and favorite excursion for all of us. We saw quite a few pods of Orca all around us, including several that were "showing off" for the boat. We also saw several humpback whales bubble net feeding. Even the staff was amazed at how successful this whale watching trip was. There wasn't a dull or quiet moment the entire time. I didn't even taste any of the amazing food or drink that was available as I was outside taking pictures the entire time (even though it was somewhat cool and drizzly)! Skagway It was mostly sunny this day, with small pockets of rain. • Yukon Exploration & White Pass Scenic Railway We took the bus up and the train down. I got a lot of conflicting advice on cruisecritic about which side you want to sit on. In this scenario, you want to be on the right side of the bus and the right side of the train (facing forward). If you take the train up and bus down, you'll want to be on the left. I thought this was beautiful. The rest of my party thought it was a little too long. Caribou Crossing was fine. The lunch was okay. We did not go on a dogsled ride. We walked through the very small museum and petted the puppies. I would've been okay spending less time here. We skipped the Yukon sign on the way up, and then didn't stop on the way down either because it was pouring rain. That was a bit disappointing. But, it was fine. We all really enjoyed the train ride. I spent most of my time on the platform taking pictures. It was beautiful. Victoria Freezing cold!!! Extremely windy. They say the temp was in the 50s, what they didn't tell us was the wind chills were in the 30s. They kept saying that it's really windy on the pier but the wind isn't as bad downtown. That is lie. • Victoria by Horse Drawn Trolley Even in fleece jackets, hats and a blanket (shared by four people), we were too miserable to enjoy this. There were about 25 people on a trolley pulled by 2 horses. We were in the back and couldn't hear the driver very well at all...especially over the gale-force winds and our shivering teeth. We went straight back to the boat after the tour to thaw out. We didn't enjoy Victoria at all. Debarkation This went relatively smoothly. Our station was in the Martini bar. There were not enough chairs for all the people waiting to be called. Once we were called, our bags were spread out all over the place, but we found them and exited quickly. Seattle We spent the weekend in Seattle with family. We did a duck boat tour, which we all loved. We highly recommend this. We walked through the Market. We took the rail to the Space Needle. We didn't go up in it, because we didn't want to wait in line or pay the price. We also spent quite a bit of time just walking around downtown. We loved Seattle, and we're glad we spent some time there. General Reflections A lot of cruisecritic members have called this an Inferior Itinerary on an Inferior Ship. Since this was our first cruise, we have nothing to compare it to. But, overall, we were not disappointed. We enjoyed it and would recommend it to others. I didn't, however, fall in love with cruising on this trip. I think I prefer land vacations. And I will be back to Alaska....to see the interior! Read Less
Sail Date July 2011
Because this was my first cruise i have no other experiences with which to compare. Overall i had a great experience and i am in the process of planning my next cruise. The things i enjoyed the most: the indoor "Thalassotherapy" ... Read More
Because this was my first cruise i have no other experiences with which to compare. Overall i had a great experience and i am in the process of planning my next cruise. The things i enjoyed the most: the indoor "Thalassotherapy" pool; trivia games (Jamie was a great hostess for "Battle of the Sexes" trivia); Naturalist Brent Nixon was amazing!! We saw five of his six shows and re-watched a few again when they played on the ship's tv. The pool side grill had great burgers and was a nice lunch spot; ice cream everyday!; The selections on the buffet were very good -especially the stir fry; the fresh fruit on the breakfast buffet was exceptional. The biggest disappointments for me: The dining experience in the main dining room (the food was presented beautifully and the service staff were very friendly and attentive, but the food -other than the lobster- was not exceptional and the portions were very small. The meals often took over 90 minutes which is too long for someone with ADD. I was also particularly annoyed by the ship's photographer interrupting my meal to take my picture); I was also very disappointed in the casino -I had hoped to play in some poker tournaments, but when I found out it was an electronic table instead of a live dealer with real cards and chips, i had no interest in having the same poker experience i can get on my home computer! Those thoughts just speak to the ship itself. As for the cruise, it was AMAZING!!! I had been to 49 states, so Alaska was somewhat of a pilgrimage for me, and it is more beautiful than i could have ever imagined! The mountains, waterfalls, wildlife (orca, humpbacks, bald eagles, etc) more than exceeded my expectations. I am looking forward to cruising more, but i cannot help but think that i will feel let down by any other destinations after visiting this truly majestic state! The embarkation went about as i had anticipated -it took about an hour or so from the time we got off the shuttle until we actually got on the ship. It was very crowded, but the lines seemed to be constantly moving. The debarkation process was much better than i had expected. We were sent to the Celebrity Theater to wait for our group to be called. We scheduled to leave at 8:45 and they called our group a little early. We got to the baggage area and found our bags very quickly. We were heading to the SEA-TAC airport to pick up a rental car for the day. There were several shuttles with space available to take us to the airport, but the cost was $27 per person plus tip. It did not take a Boeing Engineer to figure out the $35 cab ride was a much better value, and it would take us directly to our rental car location outside the airport -and save us another shuttle ride. Check the prices of your shuttle before you book one -you might save some money and have much better personal service from a taxi cab! Read Less
Sail Date June 2011
My wife and I are first time cruisers. Not knowing what to expect, we thought that we'd never try something like cruising yet there was a fascination with the idea since our age group grew up watching "The Love Boat" and ... Read More
My wife and I are first time cruisers. Not knowing what to expect, we thought that we'd never try something like cruising yet there was a fascination with the idea since our age group grew up watching "The Love Boat" and wanted to try a different approach to taking a vacation. Our destination was "Alaska." My wife loves the mountains and the woods and I, being a California native, love the ocean. We thought that this would be the perfect vacation to take care of two adventures in one. We flew to Seattle our disembarking port and took in the sites there a few days. On our last day, we then left the hotel and the shuttle proceeded to take us to the port. We were in awe as we saw the Infinity, such a large ship yet this ship was considered midsize. We were dropped off at the port in to a frenzy of travelers which was intimidating yet exciting. The Celebrity porters were very conscious and immediately wisked our luggage away and directed us to "check-in." Since we opted for the "concierge class" we immediately checked in and walked the gangway onto the ship. The rooms were not completely finished so Celebrity treated us to an early lunch and then we were allowed to go to our room within the hour. Our room was on the Sky Deck on the starboard side of the ship right in the middle (for the smoothest ride). It was immaculate and we were treated to champagne and snacks. Within the hour we were off under a light rain and a dramatic beautiful sky around 5:00 p.m. We walked to the sports deck near the bow and the view was picture perfect. We had a day at sea the next day as we awakened in open waters. The boat near the stern rocked quite a bit, but once you get used to it (get your sea legs) it's just fine. Remember to eat something and avoid dehydration; and for god sakes if you feel seasick don't drink alcohol! We had a delightful breakfast in the Oceanview Cafe which is a buffet of a variety of foods. You can sit near the window or take your breakfast to a variety of outside places throughout the ship. During the second evening it was "formal night" but we aren't really glitzy and decided to skip it. We decided to eat at the Oceanview Cafe again due to the variety of different foods. Many people actually had the same idea as we did. We had a beautiful view as the sun doesn't set until quite late the farther north you go. During the cruise we decided to dress up and have dinner one night at the S.S. United States. My wife had a very tasty fish dish and I had surf and turf. The service was exceptional and the food was out of this world! The Head Chef made it to our table after dinner and he was so gracious as we thanked him for one of the best meals we ever partaken in. If you cruise on the Infinity, you must experience the S.S. United States. During a few sit down meals we ate in the main dining room, the Trellis Restaurant. The food and service was again very good. We decided on the "Select Dining" option which allowed us to dine anytime and we were even accommodated with a table for two during all of our meals. On the last full day at sea we were treated to a breakfast brunch that encompassed the entire Trellis dining room. A variety of breakfast dishes and lots of seafood cooked to perfection. I love to eat and this was my time to shine! Things we did on the boat included seeing shows in the main showroom, informative talks about the sea life in Alaska, bingo (it's actually pretty fun!), basketball (what an experience on the open sea!), casino (even the slots paid me 50 bucks!), and the Aqua Spa lounge area with great healthy foods. The nicest dinner we had was during the second formal night. Again we decided to take in the beautiful scenery on the ocean. Our Cabin Steward, Peter was exceptionally the best. We decided to dine in our room and have dinner on our balcony. Peter brought us up a menu from the Main Dining Room and we had a full course dinner served on our balcony. We graciously thanked Peter and he returned later to pick up the trays and brought us desert, which we didn't even request, he was tops! When talking to some of the crew during slow periods many of them educated us about the ship and they seemed genuinely happy to work for Celebrity. I had to feel for a lot of the crew who put their heart and soul into making your cruise the best ever and treating each and every person like a million dollars. Our day trips to Alaska could have lasted longer but that's okay we were able to do plenty although the port towns like Juneau, Ketchikan, Skagway and Victoria BC are very tourist driven. It would have been nice to have more time to venture more inland away from some of the tourist traps. When we woke up on Friday morning the departure day back in Seattle, the ship was docked and disembarking was a bit long but smooth and well organized. We had our last breakfast on board and then waited for our area to be called to leave the ship. It was actually somewhat sad, sure I wanted to get back home after 7 days but it felt as though something would be greatly missed. For two people that thought that this would be the first and last cruise, we look forward to returning to Alaska by ship. We would like to cruise more Northern Alaska or even take a cruise to the islands located in the Bering Sea between Alaska and Russia. If you are hesitant, take a short cruise to experience it and you'll see that there is plenty to do (or not do if you want to feel totally relaxed). In all the years of taking vacations including overseas, this had to be the most relaxed I've felt in many years after a vacation. Like I said, "once you cruise Celebrity you'll never want to go home." Read Less
Sail Date May 2011
I wasn't sure quite what to expect my biggest worry was that I had paid all of this money and that by day 2 I would hate it or even worse be sea sick the entire time! But boy was I surprised!!! The scenery was beyond words, the staff ... Read More
I wasn't sure quite what to expect my biggest worry was that I had paid all of this money and that by day 2 I would hate it or even worse be sea sick the entire time! But boy was I surprised!!! The scenery was beyond words, the staff was top notch everyone was so pleasant, as a matter of fact most of the crew knew my name by the end of the cruise, staff would see us in the hallways and ask where we were the night before that they had missed us in their dinning room. We had gotten to the point where we didn't even have to order our drinks, the staff would see us empty handed and suddenly they would bring us our favorite drink!!! Can you imagine that happening anywhere else? My every need was met before I even thought of it. Our concierge was always just a few steps away from our room and always asked if we needed anything. Our room was always clean with fresh towels, even if we had used our towels for the day when we returned there was always fresh ones waiting for us. We are not use to dinning in a 4 star restaurant so when we got there we were unsure of what to order from the menu but our matradee was a great help and never made us feel stupid, he answered all of our questions about which silverware to use for each dish! By the end of the cruise we had this down! Laundry service was awesome, the always had items returned to us in a timely manner, I had accidentally spilled coffee on a brand new shirt, after only wearing it for about an hour, my concierge got it right to the laundry and they got it cleaned and there is no sign of the spill. The activities on board were ok but we really didn't spend a lot of time doing those, as we had met a lot of new friends! The staff at all of the bars was wonderful, the Asst. bar Mang. was awesome and always ensured that we got excellent service. The ports were awesome and the shore excursions were wonderful. We took full use of the Aqua Spa, it is a little pricey but well worth the cost, we had our very first massage, facial, and paid to utilize the Parisian Garden, which we did on a daily basis it was spectacular! The staff at the Aqua Spa was great and explained everything. The only downside to the entire trip was the buffet dinning only because of the other guests on board, it was like a cattle drive and everyone was very pushy as if the food would grow legs and run away from them or they thought it would all be gone by the time they got there, but there was always plenty of food! Also finial disembarkation was like a total cattle drive, but the staff really tried to limit this but was unsuccessful. I would and plan on utilizing this cruise line again in the very near future! Read Less
Sail Date September 2010
Our daughter booked our cruise because she works aboard the Infinity & knew what we'd enjoy. We had a large cabin with a large balcony. It was magnificent! The entertainment was excellent. Our daughter, Jana, sang & played ... Read More
Our daughter booked our cruise because she works aboard the Infinity & knew what we'd enjoy. We had a large cabin with a large balcony. It was magnificent! The entertainment was excellent. Our daughter, Jana, sang & played her guitar in the Cova. She is definitely an asset on the ship. The 4 young men who sang acapella were just great. We saw them singing at the Cova & upstairs on the 11th deck. The show was good as were the 4 people who played while the guests danced, again on the 11th deck. We enjoyed our breakfasts on our balcony, thanks to the room service. The restaurants were excellent as was the buffet. We ate most of our dinners in the Constellation as we found they had excellent service & few people using it at the times we were able to go to it. We toured the ports with our daughter who knew the places to go. In Skagway, we took the train ride. It was fascinating to see where thousands of people had walked in 1898, a narrow path up a very long hill, 30 some odd miles. In Juneau we were fortunate to have my daughter's friend drive us to a glacier. It was definitely worth the drive. All in all it was a great holiday! BUT when it was time to leave the Infinity we tried to put $600 on our daughter's account. The Guest Relations lady phoned to Finance & was told we couldn't. We then wanted to leave the envelope with the $600 in it with Guest Relations. We were told she couldn't take it & to leave it in our room. Unfortunately, we did just that. The envelope, with $600, her name & room number on it, disappeared. It never reached our daughter. We would advice all guests not to leave money for any person in an envelope on their desk. Give it to the person you want to receive it. We enjoyed our cruise & gladly tell our friends of the wonderful time they would have, cruising on the Infinity. Bajalady Read Less
Sail Date September 2010
My husband and I just returned from our first cruise ever. We were on the Celebrity Infinity July 23-30th -7 night Alaska Tracy Arm Fjord. We picked the greatest first cruise! Great ship, beautiful scenery and fun ports! It was a ... Read More
My husband and I just returned from our first cruise ever. We were on the Celebrity Infinity July 23-30th -7 night Alaska Tracy Arm Fjord. We picked the greatest first cruise! Great ship, beautiful scenery and fun ports! It was a wonderful and memorable way to celebrate our 25th anniversary. Let's just say everything was beyond our expectations. The weather was clear, warm and sunny from the day we left port in Seattle until the last day in Victoria. The scenery was pristine and beautiful. The Tracy Arm Fjord and Sawyer Glacier were breathtaking. We saw wildlife including, bears, whales, seals, and bald eagles. The crew told us the weather had been cold, cloudy and rain on the prior cruises and we were extremely lucky to have such clear and warm weather. The ports were wonderful and there is so much to do. We did a Glacier/whale watching excursion in Juneau, walked around ourselves in Ketchikan and rented a car from Avis and drove the Klondike Hwy to Carcross in Skagway. I highly recommend renting a car($120) and doing this drive, using the Murray's Guide. We saw black bears, lakes, waterfalls, eagles and beautiful snow capped mountains along the highway and you can stop along the way to take photos. Bring some food along as there is nowhere to eat! The Infinity was fantastic- great service, beautiful ship, we loved our C-2 Concierge class balcony stateroom(8054), fun shows, excellent food, great alcoholic choices, friendly neighbors, comfortable places to relax and more great food. Do not miss one night at the SS United States for a memorable 5 course gourmet meal! It only costs $35 per person and it's worth it. Make your reservations in advance. We chose a formal night at sea for ours and we had a wonderful meal and great time. We only encountered one bad experience with our dinner server in the MDR. Since we were on Select Dining we made sure not to have his area the next night and we received an apology and bottle of wine for our trouble. I know some folks on these boards are pretty rough on the Infinity and say she is due for an update, but we found the ship to be beautiful, clean, well maintained and very elegant. The stateroom was well maintained and very comfortable. We wouldn't hesitate being on this ship again! Embarkation and debarkation were a breeze!! Celebrity is incredibly organized and it all runs so smoothly. We were on the ship by 11AM and ,upon return,in a towncar to the airport by 8:15AM. Be sure to make use of the Valet Service for disembarking (unless you fly Southwest). It is a great deal- for $20 per person they collect your bags the night before your disembark and check them through to your final destination with the! Priceless! This cruise was our first, and it was so fantastic, we actually booked another cruise on the Infinity with the same amazing intinerary for July 2011!! They offer you great deals, on board credit and a upgrade to C-1 if you book while on board. So now we begin counting down the days until we cruise to Alaska again. Right now I can't imagine a better cruise. Read Less
Sail Date July 2010
We sailed on the July 30th sailing from Seattle to Alaska. What a fabulous trip. We arrived in Seattle by ferry at 9:45, town car to the pier. We were on the ship by 11:15. I was traveling with my husband on my Mom. We had an ocean ... Read More
We sailed on the July 30th sailing from Seattle to Alaska. What a fabulous trip. We arrived in Seattle by ferry at 9:45, town car to the pier. We were on the ship by 11:15. I was traveling with my husband on my Mom. We had an ocean view stateroom on Plaza deck. The room worked out well for 3 and we really like our cabin steward, Palton. We had select dining and loved waiter, Darsana, that we had the first night. We had no trouble getting Darsana the rest of the cruise and our favorite table for all but one night. We LOVED the T pool and spent almost every morning in the T pool and then went to the Aqua Spa Cafe for breakfast. We thought the food on the ship was very good and we loved the service we received from staff. We liked the entertainment and thought the shows in the Celebrity Theater were well done. The naturalist, Brent Nixon, was fantastic!! Don't miss him. His shows will make you laugh, tear up, and move you beyond belief. We had spectacular weather and loved our time in ports. We did the logging show and a float plane trip with Island Wings in Ketchikan. The logging show was fun and the float plane trip was terrific. Michelle, the pilot with Island Wings, is great. We would do both again. We took the Tram in Juneau and enjoyed the hikes and the wonderful views. In Skagway we took a motor coach to White Pass and really enjoyed it. In Victoria we took a tour to Buchart Gardens. They are beautiful. We were there in the evening and the lights in the garden were lovely after dark. We had a fabulous trip and found the Infinity to be a wonderful ship. Beautiful with wonderful service. We will sail on the Infinity again. Read Less
Sail Date July 2010
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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