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7 Celebrity Infinity Cruise Reviews for Fitness Cruises to Panama Canal & Central America

This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. ... Read More
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. Every one of them makes you feel welcome. This trip and our last (Alaska) is more for adults than children and this time as the last, there were very few children onboard. The entertainment and activities are mostly geared toward middle age and up but the muted disco nights at Martini Bar was good for anyone aged teenager and up, as were the disco nights in the Constellation. There are activities available for children too but to be honest, I'd be bored if I was an active kid on a cruise such as this. Obviously babies and toddlers wouldn't know the difference though. Captain Berdos was wonderful, personable and humorous and all his staff were fantastic, from officer status through to cleaning staff. Every one you passed acknowledged and greeted you with a smile. Our stateroom attendants Bartholome and Frank were fantastic - nothing was too much trouble. On both our Celebrity cruises, we witnessed constant cleaning and hand sanitising which ensures the safety and health of the guests. One lovely guy was constantly cleaning stairway railings and greeted everyone with a smile. Choice of dining was fantastic and every dish we had was fresh, tasty and served at the correct temperature. The buffet dining was excellent and they have a whole crew of cleaners to completely scrub every item before the next meal is put out. We renewed our marriage vows with the captain and the events coordinator Adriana was superb. She arranged everything so that we had a wonderful memory to take away. All the staff seem to be hand picked - incredible customer service right throughout our cruise and it never slipped once. We used to love the iced cold towels at the ship when returning from excursions in the heat and humidity, along with fresh fruit flavoured iced waters. We will always travel Celebrity because we can be sure of the standards. Read Less
Sail Date April 2016
My husband and I were so excited to go on this trip. We had been on the Solstice in April 2012 and had a marvelous experience. The infinity is smaller and older but was "solsticized" recently. The ship was very nice, clean and ... Read More
My husband and I were so excited to go on this trip. We had been on the Solstice in April 2012 and had a marvelous experience. The infinity is smaller and older but was "solsticized" recently. The ship was very nice, clean and everything modern. Upon entering our bathroom the first day we noticed a very strong mildew smell coming from the sink area. Apparently, the tub was leaking under the sink and causing mold and mildew. When the maintenance man came up he agreed that there was a big problem and apologized over and over. The crew said they fixed it and by tearing out the bottom of the cabinet and replacing the wood when we were in port. We were hopeful that would take care of the stench. Sadly, it did not. They offered to move us to another room so we had a quick look at before we decided to pack everything and move. When we went in that bathroom also smelled. We looked under that sink and sure enough a similar repair had been made. We ended up staying in the original room rather than pack, move and end up with the same problem anyway. The smell never went away. They gave us a free dinner in QSine to compensate for our discomfort. The food was excellent but we really felt angry that we had to put up with the stench the entire cruise. We booked an Aqua Class cabin because we wanted the option of eating in the Blu Dining room. The food in Blu was awful. The meat was always tough and the food was tasteless. We ate in the main dining room and it also was a big disappointment. I had a hard time finding anything on the menu that looked good. I am not a picky eater and my hubby loves all food. We ate in the buffet often because the Indian food was delicious and we liked the pasta and pizza. The good news is we did not gain the usual 5 extra pounds! Needless to say, I would not book an Aqua class room again. I think you would be better off getting a regular balcony room and save the money. We went on several excursions and enjoyed them very much. The only thing I would mention is to read the descriptions carefully before you go so that you can bring the right clothes, shoes, bug repellent, etc. We had plenty to choose from and they were organized and never full. The entertainment was good and bad. The had a great comedian and we loved the Celebrity dancers. The music throughout the ship was boring. We hoped for some lively music to dance to before dinner but there was none. The entertainment during the day is almost non existent. Not a lot going on at the pool. There were some trivia games and the usual bingo. Most of the passengers were very old. We met a lot of very nice people but it would be nice to meet more people our age. I guess that is expected on a 15 night cruise in October. We would like to find a cruise were there are more people in the 40-60 year old range. With music from the 60's-80's not string quartets, etc. We don't know if that exists. Overall, we had a good time. It was not everything we hoped for from Celebrity. Several of the guests felt as we did and had been on the Solstice and will never go back on a Millennium class ship again. I won't say never but I will do more research before jumping on one again. Read Less
Sail Date October 2012
Our 17 day cruise was the longest cruise we have taken yet. I convinced my husband that we should share the cost out of our private funds since the budget couldn't take another cruise this year. It was our birthday present to each ... Read More
Our 17 day cruise was the longest cruise we have taken yet. I convinced my husband that we should share the cost out of our private funds since the budget couldn't take another cruise this year. It was our birthday present to each other. My husband hurt his back a week before the cruise so it was really iffy as to whether we would be able to go but I kept the faith and we went. Our first disappointment was the fact that they no longer put pitchers of ice water in the rooms twice a day. Cruise lines are cutting back but how much could this save? It was a special perk we really appreciated on the other 2 Celebrity cruises we took. We were not impressed with the food in the Trellis dining room. I had steak about 8 times and only twice was it actually good. I kept hoping it was a fluke that the meat was so bad. A lot of others complained about the quality of the food. Some of the shows on the ship were absolutely fantastic! All three production shows on the 3 formal nights were great. There were 10 dancers and 5 singers who also danced. The most entertaining shows were Elliot and Ian Finkel. Elliot is a spectacular pianist and Ian is probably the world's best xylophone player. Each of them put on a show and they also did another show together. I don't think I'll ever forget these shows. The brothers mentioned they only get to do shows together about twice a year so we felt very fortunate to see their show. Celebrity should be congratulated on bringing these guys on to entertain! Service on the ship was great, both at dinner and in our stateroom. There was a plumbing problem one night where no one's toilet worked that lasted about 4 hours. The internet service was a joke. The internet people told us it was a problem with their DOM (whatever that meant) but it frustrated everyone and it wasted a lot of minutes that were expensive. We paid $20 to have a bag of laundry washed. They must use recycled water because the clothes smelled when they were returned. On a previous cruise using the same $20 coupon for a bag of laundry, shirts came back on hangers. This time it was folded and stuffed back into bags and returned to us with an odor. I complained of the sound of water running by our window (24 hours a day) but never got any response from guest relations. It literally sounded like a bathtub was draining all the time. We learned to ignore it at night (white noise?) We really enjoyed the talks by Captain Larry Rudner. He talked about Cortez, Mayans, the canal, stars, the ocean and more. Even with the disappointments, this was in our top 10 favorite cruises. This was my 33rd cruise and my husbands 30th cruise. We started cruising in 2001. Read Less
Sail Date September 2012
This was the first time I had ever cruised and I'm pleased I started with a cruise to Central America and Panama Canal. The experience included some highs and lows but overall it was a great vacation. Given that it was my first ... Read More
This was the first time I had ever cruised and I'm pleased I started with a cruise to Central America and Panama Canal. The experience included some highs and lows but overall it was a great vacation. Given that it was my first cruise, and I can be hard to impress (to say the least), I was hyper-sensitive to everything around me right from the first moment we started this adventure. Embarking was odd -- we were in an Aqua Class stateroom, which has its own "express line" but our line was slower than the general boarding line. Celebrity staff on the ground were clearly disorganized but we tried not to let it bother us - we were happy to be onboard the Infinity...my lady and I went upstairs to shoot hoops on the basketball court before the ship even left because it seemed like about the oddest thing we could do. As a newbie to cruising I couldn't believe that cruise ships don't even take one night between trips to organize, stock up and clean up to ensure they present themselves as the financial juggernauts they are. But only a few hours down-time between each journey -- and this shows to anyone paying attention. When we got on-board everyone seemed to be playing catch up to the people that just boarded, just minutes after saying goodbye to the people from the previous cruise. Odd way of doing things. Our Aqua Class room (#9179) was supposed to be slightly bigger and better (size, tv, fancy face cloths etc) in all aspects than the next step down concierge class but this didn't seem obvious to us. For the first 24-48 hours some things that were promised, simply weren't there but then started appearing magically. And we had to go to guest relations to ask what bonuses and services we were supposed to get with our room...and at that point we could start asking for these things (like special pillows for those that need them). I figure if they're going to charge extra for this class of rooms, it makes sense that they would not only be clear about the services and bonuses you have paid for but they would make it a priority to ensure these things are actually made available to you without you having to do a Sherlock Holmes to figure out what you should be getting. With all this said though, the room was beautiful and a perfect place to call home for Sandy and I for the next two weeks. Our room was about midway, on the left side of the ship, which is the side of the ship that is up against the port when you dock (and lets you wake up to the "Welcome to Guatemala" sign the morning you arrive there). Hmm, maybe that's why they call the left side of the ship "port". As a newcomer to cruising I found the whole experience fascinating. The ability to bask in such comfort and luxury while waking up to a new port in a new country (or entering the Panama Canal) many mornings is simply amazing, and something that I feel truly fortunate to be able to do. And it gives you permission to really leave all your problems behind. There are a few predictable downsides to cruising (like the decadent theatre of eating, eating, eating) but this wasn't going to stop me from enjoying myself thoroughly. At this point I had better just create a couple of lists or this will be too long for anyone to read. The good: Great service and friendly staff. We could see that all staff on the ship are trained to greet you whenever possible and it makes a difference...it makes you feel good. Our room attendant Bertolino was great: He took his job seriously, was always inquiring if we were happy with things, and he helped me pull off a great (but kind of mean) April Fool's joke on Sandy. The ship is a nice size. I know they make them larger but it was big enough for me. Aqua Class turned out to be a huge bonus for us because we got to eat in the new Blu Restaurant (four course fare, a bit lighter and healthier than in the main dining room), which is reserved for people in Aqua, as well as anytime use of the ship's new Persian Garden - a series of saunas and steam-rooms for some quiet time. Perfect. The variety of things to do, nightly entertainment, sun-soaked decks, and great destinations and excursions in central America were all highlights. And thank you Alexa in guest relations for always having a smile and being so patient and helpful. The not-so-good: With service on the ship generally being so excellent, it really stands out when individual staff are not as friendly or professional as the others. The spa seemed new and disorganized, and has some problems to work out - with its services (we had a problem that was never corrected) and staff (some clearly bad attitudes here). I purchased Sandy a gift certificate from the spa for her birthday and found out many days later that they provided her with a different service than the one they sold me, and they charged us extra for it. They never accepted responsibility for this mistake. Another problem area we discovered for the ship on a whole was basic communication for fundamental things -- such as disembarking. In reality, the disembarking process wasn't anything like the process they described in the instructions they gave us the night before. And ship staff chose to not use the PA system as a way to keep people informed early on of what was going on and where people should be. While the food was good, it was not great. A lot of it was relatively bland and flavourless. Increasing the quality control over menu items (does anyone taste the appetizers and entrees before the dining room is thrown open for dinner?) would make a big difference to the cruiser, because eating is such a big part of the experience. But this may just be me...the hard to please guy. Oh, and all the chocolate-type desserts had a similarly odd flavour to them. Odd and similar. But that's nit-picking. The bottom line here is that despite some problems, our time onboard the Infinity was a great experience. A nice ship with excellent staff, keeping us entertained and comfortable, while taking us to great destinations in a blanket of warmth. I would have to be seriously grumpy to not love that. We will consider Celebrity if and when we cruise again. Thanks. 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Sail Date March 2012
Things for off to a sticky start - embarkation was protracted and chaotic due to a health inspection and most of the staff being in their 90s. When we got to our cabin it stank of smoke and the poor cabin boy complained that due to a ... Read More
Things for off to a sticky start - embarkation was protracted and chaotic due to a health inspection and most of the staff being in their 90s. When we got to our cabin it stank of smoke and the poor cabin boy complained that due to a ventilation issue smoke was being pumped into our cabin (9008). We complained and initially our complaint was not dealt with well - they wanted to separate my husband and I from our 14 year old daughter or put us in a room in the elevator area. Ultimately after I called the guest relations manager we were moved to adjoining concierge class cabins on the 8th floor. Our first experiences of the buffet dining were also not good - many very rude diners pushing and shoving. Most of these were none English speakers - seemingly Eastern European and German. However we later realise that choosing dining time avoided this issue. The evening meal staff in the Trellis ensured that the meal in this restaurant was always excellent - great food and service. The food in the Ocean Grill was also very good. We ate at Qsine one night - lots of fun, huge amounts of food and our daughter loved the menus. Trips in general high quality other than the shaping of Panama City trip which was grim in the extreme. This was a bus based "mild" exertion trip. Many participants were either very old, very over weight or disabled. The transport did not cater for this - neither did the eating or toilet arrangements. All other trips we took were nominally strenuous - and these issues did not recur. In general the ship occupants were well over 65 - so a strenuous rating ruled out many and these trips were under subscribed .... Which we felt was a good thing. Real positives were the quality of the room cleaning staff, the gym was well equipped and classes were great. Our photograph package was very very good value. My husband and daughter loved the Puerto Vallarta zip trek trip - the photos from this were a really good buy. We met some fantastic people and worked out how to avoid the more annoying ones. The spa was an outstanding negative - over price and therapists work on commission so they aggressively sell products and offer poor value expensive treatments. My advice don't bother having a treatment on board. Read Less
Sail Date March 2012
For those of you wanting something out of your next cruise, remember what you put into it is what you get from it. We booked this cruise the 1st week in February because of the itinerary thru the Panama Canal & our first time to the ... Read More
For those of you wanting something out of your next cruise, remember what you put into it is what you get from it. We booked this cruise the 1st week in February because of the itinerary thru the Panama Canal & our first time to the Pacific Ocean & Western US. We had used Cruise Critic (CC) Reviews from our Celebrity Millennium Southern Caribbean 11-day cruise in April of 2010 to plan our excursions on the 8 ports we stopped at. This time, we signed up for the Cruise Critic cruise boards to post on & review others comments & ideas. We were pleasantly surprised to have a few people that took the time to set up a web page just for our cruise & posts a ton of info on each port so as what to expect at each destination which proved valuable to us. We were impressed from the time we boarded (Easiest ever to get on-board) to the morning we got off. What we expected was what we received & more. 1) Having a group of people thru CC web site knowing names,faces, where from, & cabin #'s & setting up excursions with them before the cruise & CC Connection meetings during the cruise made new friends.2) A great group of new friends made from our 2nd seating Dinner time. Looked forward every night to dinner. An "Incredible Waiter staff to serve us (Thanks Ivan & Chong)3) Having a great band in "Kathleen & The Saints" that found & played every dance tune we requested including the original "Paso Doble". It made every night fun to look forward to giving us a couple of hours every night to dance & again meet new dance friends. (As a side note we learned to dance at home 11 weeks before the cruise from DVD's bought from a dance studio website so we did not have to just sit & watch like most do on a cruise.)4) Great food & entertainment most every night (nice variety)& great service throughout the cruise5) Ease of getting on & off the ship at ports.6) A very nice Gym to work out in every sea day.7) A super room steward & assistant (Thanks Geme).8) Great weather!!!!! Too bad can't give Celebrity credit for this. Read Less
Sail Date April 2011
Review of our Back-to-Back Panama Canal Cruises on Celebrity Infinity from Oct. 25 to Nov 22, 2009: I will use a 1 to 6 star rating system to match the ratings generally used in the industry. Typically, 5 stars are assigned to premium ... Read More
Review of our Back-to-Back Panama Canal Cruises on Celebrity Infinity from Oct. 25 to Nov 22, 2009: I will use a 1 to 6 star rating system to match the ratings generally used in the industry. Typically, 5 stars are assigned to premium cruise lines and 6 stars are reserved for the luxury cruise lines. Food in the Main Dining Room (October 25-Nov 8 cruise): (5 stars): Executive Chef (Claudio De Carlo) Ingredients were excellent. Cooking: generally excellent. Apparently Celebrity had completely revamped their menus about two months prior to our cruise. Comments from friends who traveled on Celebrity prior to this major change-over had not been overly positive about the food. Our cruise, however, was a most pleasant surprise. Fish dishes were superb; meats were tender and beautifully prepared. Sauces were varied, flavorful, subtle, and quite exceptional. Chef Claudio De Carlo was clearly very much on top of things and must have been closely monitoring work throughout the galleys, ensuring that food preparation adhered closely to the standards spelled out in the recipes. Food in the Main Dining Room (Nov 8 cruise-Nov. 22 cruise): (4 stars). There was a change of executive chef from the preceding cruise to the present one. The new executive chef (Denton Laing) who came on board may have been responsible for a marked deterioration in the quality of the food, although, in fairness to him, this deterioration could have been due to other personnel changes. Sauces tended to lack subtlety and flavor, meats were sometimes grossly overcooked. In one case, pork chops were coated with uninteresting, somewhat greasy, spiced bread crumbs. Food, Buffet (3.5 stars): This was definitely inferior to the food in the main dining room. I am not a fan of buffet fare and generally skipped the main dishes and focused on salads. Salad ingredients were excellent. The pizza bar had some wonderful olives, artichokes, and roasted bell peppers that complemented my salads. Salad dressings were uniformly very good. The high standard for salad dressings was clearly maintained throughout both cruises. Food-Related Problems: 1. A big problem was the main dining room being closed for lunch on all port days, forcing guests to dine at the buffet. People would get back to the ship around 2-3 PM and the buffet would be jammed. So, aside from the inferior quality, there was the problem of far too many people trying to lunch at the same time. 2. A second problem was the two lunch buffet days (within each 14-day cruise) in the main dining room. I guess this is a new experiment for Celebrity and I felt it left much to be desired. Selections were basic buffet fare (turkey or ham, egg dishes, some salads, and carved smoked salmon that was not too good). Additionally, seating arrangements and self-service were rather chaotic with lines at some of the offerings and generally sub-par service at the tables. I think we need to use our comment cards to recommend that Celebrity omit these buffet lunches in the main dining room and revert to regular lunch dining menus. It is bad enough that we are forced to go to the buffet on port days. So, for the sake of variety, Celebrity should not force upon us more buffet offerings in the main dining room. Specialty Restaurant (5.5 stars): Food at the SS United States was superb in terms of ingredients, cooking, and variety. Service was exceptional. My only recommendation would be that they try to minimize use of butter/oils in the various main and side dishes. Times are changing and the well-informed segments of the public require high quality cuisine without undue reliance on oils or butter. Wine List (5 stars): The wine selection on Celebrity ships is quite good. Many wines I tasted in the $50-$60 range were of exceptional quality. Also, I was able to find several very drinkable and reasonably-priced wines in the main dining room and the specialty restaurant. It was reassuring not to be subjected to pricy and unexciting wines, although Celebrity could still improve the quality and variety of its wine selections in the more affordable ($25-$30) range. In today's highly competitive world-wide wine market, Celebrity has the bargaining clout to score some outstanding low-priced, yet excellent wines, and offer them to its passengers at affordable prices. Fellow Passengers (5 stars): Passengers on both our cruises were from above-average socioeconomic groups. Also, passenger composition was highly diverse, both in terms of geography and professional/business/interest factors. It was extremely refreshing to be on cruises that hardly produced any substantial incidents of flues and colds. I would attribute this in part to the handling of cleanliness and use of disinfectants by the staff and crew and to the higher educational level of passengers who were watchful about their personal hygiene. It also was encouraging to have a generally pleasant, happy and congenial group of fellow passengers who showed enthusiasm and enjoyment of the entertainment and activities on the ship. Entertainment (5.5 stars): Here again, Celebrity appears to have made some dramatic improvements. It is apparently using a new production company in London for its major shows. Singers and dancers were of extremely high caliber. Several of the lounge acts (Charlie Butler, solo guitar; Vivian Clement Jazz Trio; a singing quartet) were also of exceedingly high quality. The resident orchestra included quite a wealth of talent and was superb. On several occasions, one or two members of the orchestra joined musicians who did the lounge acts. This added variety and spice to those occasions. Excursions (?; not my thing): a bit on the pricy side. One can easily do much better independently. Activities(4.5 stars): Included great lectures. Service (5.5 stars): Excellent. Staff and crew appear to be very well trained and happy to be working on the ship. This, in turn, reflects on the friendliness and helpfulness they show passengers. Captain's Club Loyal Members' Benefits (6 stars): Celebrity recently augmented their Captain's Club program with terrific new benefits for Elite members. Among other things, these included some free laundry, some free internet minutes, private breakfast lounge including some alcoholic drinks, e.g., champaign (!) and freshly squeezed juices, and private cocktail hour with free drinks. These innovations add tremendously to the overall enjoyment of cruises of Elite members with Celebrity. My Complaints: They closed the main dining room (Trellis) for lunch on all port days. This is getting to be a trend with cruise lines (I suppose as part of their cost-saving efforts) and is a real negative for us. If you don't go ashore on a port day or choose to go off in the afternoon, there is little to do anyway on the ship and the buffet can get monotonous and uninteresting quite rapidly. Anyway, the buffet food is clearly inferior to the food in the main dining room. When you write your comment cards, please be sure to request that at least a small portion of the main dining room be kept open for lunch on port days. Cruise lines do respond when passengers consistently state their preferences. If passengers begin demanding (via their comment cards), more options for food at lunch time, or more varied activities throughout the cruise, some of those demands will eventually be met. Overall (5.0 stars), I'd say Celebrity is an excellent cruise line. The Greek roots of Celebrity appear to have influenced its warm hospitality, friendliness of staff and crew, and great emphasis on excellence of service. Thus, it is unfortunate that they lack the variety and length of itineraries such as those offered by Holland America or Princess. For those of us who cruise frequently, itineraries offered by Celebrity become quite limiting after a while. They definitely need to bring some of their new, large ships (e.g., Equinox) to the West coast of the US and use them to do longer cruises to Hawaii, the Pacific, Australia, and the far East. Additionally, I'd say they need more round-trip, long, and imaginative cruises off of west coast ports (e.g., San Diego, San Francisco, Los Angeles). They need to be reminded of the fact that most passengers do not enjoy flying. Value (6 stars): Value is the overall rating in the preceding paragraph divided by cost. I think Celebrity is very hard to beat when it comes to the quality of cruise experience relative to cost. Read Less
Sail Date October 2009
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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