Celebrity Infinity Cruise Reviews for Family to the Caribbean

Avid cruiser, currently on Infinity, on another Royal ship Saturday. Infinity has been nicknamed the "I'm so sorry" ship. Great crew, lazy officers and an old not well managed ship. Broken AC for days in many areas, told by officers it was a hatch issue and it being very hot sun today... truth was told by AC tech and other crew who confessed they have been having on-going Air Conditioning ...

This is our 28th cruise. This ship should not be cruising. It either needs immediate refurbishment or should be scrapped. Service is terrible. We are in a Celebrity suite (the retreat) which comes with a dedicated butler. Tried calling this morning for coffee. Received a call 1/2 hour later apologizing he was still in line waiting to get our coffee. They don’t even have a separate line set up for ...

Having cruised twice before on Celebrity with great results (Silhouette and Equinox), we were looking forward to this trip. We were determined to have a nice time and did so, but the Infinity was just appalling. In no particular order: Food was awful. We were in Aqua Class, and the food in Blu was inedible. The buffet made Golden Corral look good. It was really shocking. We ate in Sushi on ...

We always prefer Celebrity and wanted to do trans Atlantic in April but husband tested positive day before so we had to cancel. We decided to stay closer to home (Florida) next trip, and booked a cruise for June at ports in the Caribbean we hadn’t been to. We chose the itinerary not the ship. I wish we had more information about the ship. Turns out, the Infinity was sailing for the first time in ...

So disappointing. . They had to change our room 4 times because of diesel fuel smell in our room ,so many other guests complained slso. Ac is not working so far for two days .most parts of ship is real hot. We selected anytime dinner znd they changed without notifying us. Apparently they overbooked and had to change dining. No communication at all. We were at dinner last night. We were first ...

Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent. Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone. Security procedures coming back onboard really killed the moment, ...

**DO NOT CRUISE ON THIS CRUISELINE** First and last time I will cruise on the ship. First, they ruined our vacation, everyday we had issues with unauthorized charges on our account so we had to spend alot of time in guest relations. Even the day we returned we had to spend an hour in guest relations because they madr errors in charges on our account. Second, we caught the bartenders ...

Pro's The staff everywhere on the ship were upbeat and friendly. The ship was very clean and well maintained. I liked my cabin. The fresh carved meat on the buffet was not dry The Steak and Chips in the main dining room was amazing. The Crème Brûlée in the main dining room was excellent. The desserts in the Café were always good. The skewered chicken with yogurt dipping ...

We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower ...

Picked this cruise because I could only leave for 2 nights and i was within driving distance of the boat. Wasnt interested in Nausau, therefore the boat was what i wanted to check out. I knew it was going to be worn and i knew it was sold out. It ended up being a drunken booze fest with no one interested in looking decent. Didnt know before this how many people you could fit into a hot tub with ...