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96 Celebrity Infinity Cruise Reviews for Family Cruises to Alaska

This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy ... Read More
This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy airport to navigate. But as to the ship, and Celebrity, I will not repeat on the Infinity and am now hesitant about Celebrity for food and beverage defects which are probably across the line. The crew (waiters, stewards) were all very nice except one lady in Guest Services. Also, after three Alaska cruises, Princess’ Alaska cruises still have much better timing as for as ports, e.g. much longer hours in port. The Infinity is the perfect size, by today’s standards a 2,500 passenger ship is medium/small. To me, I never felt crowded, plenty of empty space to be alone, not pushed, can relax, and easy to get on and off the ship. This cruise did not seem near capacity, maybe 2,000 passengers on this trip; I have no idea but it was not crowded. Nothing was every busy except the top of the ship when we were at Hubbard Glacier. We spent a lot of quality time at the Hubbard and the weather was perfect. They also had a brilliant scientist on board, Milo, who was fun to listen to. From what I could tell the kids club was very good and fun for the kids. My Cabin: The cabin is large and the built in drawers, deck, closet were great. I had a balcony Concierge class on deck 8 midship which was very convenient. The cabins are a nice size, closet big, cabinet space ample. The beds are very narrow. The wall opposite the bed was floor to ceiling mirrors which may be fun for certain people ;) The balcony was very nice and well maintained. It also had two clean chairs and a table. The bathroom had a handheld shower which was nice, but the bathroom also had a strong mildew odor. I saw the vinyl flooring in the shower and by the sink had two rips in it and the water was flowing under. I told the cabin steward but it was never fixed. I did not like that the only electrical plug is on the desk near the balcony window and no plug in the bathroom for the hair dryer. The drape on the sliding balcony door was NOT black out and we saw the light clearly shining through the drape. That was a first as other ships are pitch black when the drape is closed. Ship Aesthetics/Artwork: The ships artwork on Infinity are a joke. Tiny 3D Printed figurines from 15 years ago. The ships colors are brown, brown, black, brown and brown. Aesthetically the Infinity is standard old fashioned boring (similar to Holland America). Nothing exciting like Carnival or modern Zen chic like the Celebrity Reflection which is my favorite ship of all time. The Food/Beverages Very Disappointing: Celebrity food is no longer spectacular; it is now average. The food in the main dining room is basic, cruise food. Nothing stood out as artfully placed on the plate, the same breadsticks and plain French bread, a couple times a brown bread. Everyday they made a big deal about whipped butter and some other bread topping like hummus or something else. The bread spreads they can skip, improve the bread and improve the other parts of the meal. The fish entrees and appetizers were dull. I was mostly irked that the waiter said we had real Alaskan salmon, which I thought meant wild, but I’m 98% sure the fish served was farm raised (light pink in color). Also, the entire ship does not seem to care about cocktails. The cocktail menus are difficult to find even in the bars. And, it’s the same menu everywhere except the martini bar which does not accept the Classic Beverage Package $12 limit. More frustrating, the bartender said I don’t pay the difference between the $12 package and the $15 martini drink. I must pay for the entire $15! Also, the “cocktail of the day” while only $5, is also NOT included in the Classic Beverage Package! The Cocktail menu is essentially one page listing some basic cocktails and except for the martini bar. Also, none of the bartenders (except in the martini bar) made decent mixed drinks. Example, only the martini bar guys muddled the mint in a min mojito! If you are a cocktail drinker, go on Princess, Carnival or some other cruise line. They also have very few bartenders and cocktail waitresses. In the large bars often the only persons working, even at 9:00 pm, were two bartenders who also had to deliver the drinks! More on the Food: The food was meh. 5 years ago on Reflection the cuisine was the best I ever had in over 30 years of cruising. It was particularly disappointing that they used farm raised salmon in Alaska and not wild caught salmon. However, the filet mignon and similar beef cuts were perfect. We mostly ate in the main dining room, and the presentation was nothing special, the choices pretty boring. The buffet food was almost always cold and not appealing and the pizza blah. Again, look at the Princess pizza parlor which is excellent. The ice cream in the buffet area was usually icy not creamy. They do offer many no sugar ice creams if you need that. The “gelato” bar was better, but not worth $4 per serving. The coffee bar scores a 3 compared to the choices on Princess or Holland America coffee bars which are a 9. For a basic coffee or cappuccino fine. But they offer nothing unique and the execution was almost always sloppy. I liked the spa cafe on the pool deck except they charged $6 for a small smoothie! The Cake Deserts are too sweet: Celebrity needs some new desert recipes that are not 95% sugar. All of the cakes except for the chocolate sacher torte, tasted of biting into a sugar cube. They looked nice, but tasted like raw sugar. However, the cookies and macaroons were very good. Hints: The QSine Petit Chef is fun worth the extra $45 (first night discount) to pay for a specialty restaurant. Note, they pass out a flyer to save 20% the first night, but everyone pays the same $45 so that coupon was misleading. ☹ The gym equipment is excellent. I particularly liked the treadmills with a large tv, Bluetooth, etc. I was surprised they never had a trainer or gym person try to sell a package of classes because I and my athletic kids, would have signed up. Ship photos: They took very few photos of passengers which seems strange as thy are a good profit center at $25 a photo. We made it a point to pose for photos, but I felt it strange they were not pushing them nor pushing a package photo deal like most cruise lines. Spa: Very few people took advantage of the spa. They had a lot of specials, and I think if you asked for a $109 for 50 minute massage "special" even if not advertised they would give it to you. The Persian garden on this boat is NOT worth it, even if free. Internet: If needed, buy your Internet mid-way to two days before the end of your cruise for a discount. You don't need internet because the ports have good coverage. Also, the Infinity’s internet was spotty and often went out. It completely went out for everyone, including the Concierge guy, the day before the end of the cruise so we could not check in early with the airline. Premium drink upgrade $14 is worth it for the last 3-4 days of the cruise. The classic drink package included as a perk is OK but is irritating because you only get simple mixed drinks and beers. The classic drink package does NOT include martinis at the martini bar and the martini bar is the ONLY bar with professional bartenders who know how to mix a drink. And as stated above, you cannot pay the $3 for an upgrade per drink. Walking the deck: It was odd that there was NO promenade deck which allows you to walk the perimeter of the ship with a covered ceiling above. In Alaska, if it rained or was windy it would be nice to walk outside while semi covered. Also the top deck (above pool level) has a small walking/jogging track but it just goes around the pool area which is small. The outdoor large screen video played movies all day if you wanted to sit and freeze a little. Guest Services: We had an interior cabin across the hall from our balcony cabin. On every other ship when I had a similar set up we were able to encode our key cards for both rooms. Celebrity said they recently changed their computer system so could no longer do that or issue two keys. That was false. I went back and asked for another key and they gave me one and that key opened the door without cancelling the first key. It was also irritating that the ship did not sell post card postage. Crew: all crew were nice, most excellent. My friend in another cabin was upset when she asked for a hair dryer the first night and was told "I'm on break now when I'm done". But they need more bartenders and wait staff. Shore Excursions: Take advantage of the pre-cruise package prices. Book the online 3 excursion tour special at least 4 days before the ship sails to get some good discounts. No excursion discounts are offered on board. On shore excursions except for Icy Point book at the pier and save money. For Icy Point just do the whale watch tour with the ship which was excellent. You can also use a web site like https://www.shoreexcursionsgroup.com/v/a/costco/ Example, at the dock I paid $300/per person (Celebrity charges $449) for the Juneau Helicopter Herbert Glacier tour the dock company was http://www.panhandleexcursions.com/ . where you land on the glacier and walk around for 30-40 minutes for $300 each. Just so you know, this company on the pier books with the helicopter company https://www.coastalhelicopters.com/ which you can also directly book with. As it turned out, we went to Herbert glacier and the weather was perfectly clear, the cruise people went to Mendenhall because they use another company and it was foggy so they had their trips cancelled! Always bargain with the people on the dock selling excursions. The lovely girl who booked our helicopter tour also gave us (4 persons) a private free ride to the Mendenhall glacier, she hung out for 1.5 hours so we could walk around and explore for free! I tipped her a $100 which still saved us $100. In Ketchikan don't be afraid to walk down the dock to the excursion shacks down the road. The vendors raise their prices for the tourists just off the boat. If you go to a dock where the prior ship arrived a couple hours earlier you can get a better deal. Also, the guys selling walk in their private property wooden elevated board walk and see bears are jerks. I had a very good time, but I always enjoy cruises no matter what happens and realize no cruise is perfect. I have taken three Alaskan cruises, two with Princess and this one with Celebrity. Princess has by far the best itineraries for Alaska; "best" is based upon the length of time in port and the hours spent in port (e.g. afternoon hours in Alaska are drier and sunnier than the first half of the day.) I choose Celebrity because 5 years ago on the Celebrity Reflection I experienced the best cruising of my life. But I won’t go on the Infinity again, and probably not with Celebrity because the food/cocktail issues are likely systemwide. Read Less
Sail Date August 2018
We have never been on a cruise before, and it wasn't necessarily our desired vacation, but we wanted to see Alaska, and we live close enough to Vancouver to avoid the costs of flights. We are now converts after such an amazing ... Read More
We have never been on a cruise before, and it wasn't necessarily our desired vacation, but we wanted to see Alaska, and we live close enough to Vancouver to avoid the costs of flights. We are now converts after such an amazing experience with Celebrity. I had been reading reviews of this ship, and reading comments such as 'the ship is dated'. Let me tell you, if anyone can say one negative about this ship, the customer service, the food, the facilities, or anything, then they are just miserable bags who likely are not happy in anything in life. Granted I have never been on another cruise before, but this is 5 Star across the board. The dining options are plentiful and exceptional. Just eating at the buffet is satisfying enough, variety from around the world, so much choice, and daily chef specials. The entertainment is non stop, several options every hour of he day. This strikes me as a serious party ship which met our satisfaction. The ship was probably 40% families with children, so not the stereotype of all seniors that everyone told me to expect. There was a teens club (one negative, we didn't see our son half the trip because he loved the teens club so much and met so many friends), fabulous kids club. So, for those with families, this cruise in the summer should be appealing. Shawna the cruise director, is top notch, she has a bright future. What a talented young woman, witty, confident, personable, amazing qualities that will propel her to big things ahead. The dress was casual, during the day it seemed anything goes, and the evening you saw everything from a golf shirt to suit and tie. So for those worried about rolling in ball gowns and tuxes, don't sweat that. Mind you people who dressed up looked so fantastic. I tried to understand how much motion you feel on the ship, and rarely read a review that mentioned this, and most people I spoke to said you would never even know you are on water. Trust me, they are liars. I have been off the ship for 30 hours now and still feel like I am on it. One night I was awoken to major movement that the captain acknowledged in the morning announcement, which he said are rare 11 foot swells. However there are times that I felt like I couldn't walk straight. My 13 year old was also struggling with it, but it settles down for the majority of the time. But there is no doubt you feel it at times. Perhaps others didn't feel it? I didn't pack correctly for summer in Alaska, again an area I felt like I didn't get useful information prior. I would suggest you need 4 seasons worth of clothes. Definitely cold, wet and windy at Hubbard Glacier, to swimsuits and sunscreen and pool days on 2 days. I am from cold, wet Canada so for those coming from warm climates, something to be mindful of. Hoodies for the day, warmer jacket, and t-shirts are also needed for the poo, deck, the gym. Rooms are a little cramped for a family of 4. But it is a cruise ship and that was to be expected, so we spent very little time in the room. So much food variety, everyone should be happy, exceptional entertainment, and fun throughout the day. Customer service is exceptional, you can get a drink pretty much any ware. Apple Store on board that did training such as 'how to get the most out of your IPhone camera. Except they charge for all of their training. A trillion dollar company knows how to create enemies. So needless to say I didn't attend their offerings. The gym is as good as you can expect, the treadmills are the best quality I have used. Classes through the day. They could perhaps have a basketball available for the basketball court. Just sayin. The smoking sections could have had better forethought, next to the family pool and beside the running track. Hello, who thought of that?? They have a casino, gym, outdoor movie theatre, cafe x2, beatiful theatre for entertainment, several dining restaurants (mostly for additional cost), shops, duty free, many bars mostly with different themes, adult pool with spa, family pools, kids and teen clubs, library, so many outdoor options. Shore excursions were mostly outrageous in cost, no exaggeration. It appears that very few did them because of the cost. Perhaps promoting more affordable options would be a consideration. Alaska is beautiful, Milos was amazing source of expertise on the area and a comedian to boot. Do your research on the ports of call to check out this beautiful part of the world. Our family night recommends this cruise on the Celebrity Infinity. Read Less
Sail Date August 2018
A family member organized an Alaska cruise from Vancouver through the Inside Passage, August 3-12, 2018. The boarding experience was fairly smooth and we waited in the Oceanview Cafe until our rooms were ready. That's when I found out ... Read More
A family member organized an Alaska cruise from Vancouver through the Inside Passage, August 3-12, 2018. The boarding experience was fairly smooth and we waited in the Oceanview Cafe until our rooms were ready. That's when I found out that CocaCola was $3 per can, plus tip. The mandatory safety briefing in the theater was a multimedia presentation in multiple languages, explaining how to put on a life jacket and where to go to board a lifeboat if necessary.. The glaring omission was an explanation of what action to take, what alarm button to push, and/or who to report an emergency such as "man overboard." I constantly looked for placards or ship's crew to get some clarification about this, and was unable to find anyone except one 4-striper with a cell phone glued to his ear. So, I'm still looking for an answer to that one. Our stateroom attendant was excellent, but a little overeager, so we quickly learned to hang the "do not disturb" sign outside the door whenever we were in the room - and sometimes when we were out of the room, too. The Trellis Restaurant is way overrated: big plates, small portions and generally overcooked. Service was mostly friendly and efficient, though. The buffet in the Oceanview Cafe was much better: wide selection and fresh. Well, the pizza could be better. The live floor shows in the theater were of generally high caliber and quite professionally executed, particularly the Saturday night finale. We saw it twice and would have gone again if there'd been a third performance. Disembarking was orderly and the sooner the better, Luggage retrieval is well organized, as it has to be. For that matter, everything is well organized, since the ship is on a strict itinerary. However, if you lose anything, it's gone, as the only lost and found is on the ship, so by the time you realize something is missing, the ship has sailed. Bon voyage! Read Less
Sail Date August 2018
We went on the Celebrity Infinity for a round trip Alaska cruise departing from Vancouver, BC on August 5th, 2018. We went on the trip with me, my wife, our 16 month old son, and extended family. It was a family reunion trip, which seems ... Read More
We went on the Celebrity Infinity for a round trip Alaska cruise departing from Vancouver, BC on August 5th, 2018. We went on the trip with me, my wife, our 16 month old son, and extended family. It was a family reunion trip, which seems to work well on cruises since there's something to do for everyone and it's easy to find space to get together as a family. First off I need to say that the crew went above and beyond to make it a memorable and enjoyable trip. As many of you already know from other cruises, the crew work so hard to make us happy and that’s what really makes the difference. Our stateroom attendant (Aldrin) was always so pleasant and cheerful and helped make out room more comfortable for my wife and me and our one year old son. He learned my son's name right away and always greeted him with a smile whenever we passed him in the halls. You can read more about our room experience in the room section below. For dinner we had a large group and got one of the larger tables (table 153) and our server Irfan hustled like crazy to honor all of the requests of my large extended family. We had 3 young kids and he honored our request to bring out the food ASAP so that the kids wouldn't get fussy while waiting for their food. He quickly learned our preferences and he always had the high chairs ready, extra bread sticks for the kids, etc. The Trellis Restaurant main dining room was able to accommodate our special food requests (allergies for the kids) and even specially prepared single ingredient puréed for my 16th month old son. Mealtimes are always a struggle with my son but Irfan helped make our meals enjoyable! He deserves extra recognition for how hard he had to work to accommodate us all. I had some issues with my prepaid internet package and I also wanted to commend Olivia at the guest relations desks. I was having some issues with my prepaid internet package and she helped me get it all sorted out. Not only that, she followed up with me a few times to make sure everything was working and really took the time to make sure I was having an enjoyable cruise experience. She is definitely a valuable asset to the guest relations team and went above and beyond what I would have expected. In terms of the internet package, I prepaid for 2 devices and it seemed to be the same price on the ship as my prepaid price (maybe I saw the price wrong but it didn't seem to be a discount for pre-paying). Also they discount the price of the unlimited internet packages starting on Wednesday (day 4 of the cruise). Next time, I would probably just buy internet half way through the trip. The first day is when you get on in Vancouver so you can use your cell phone fine. Day 2 is at sea so no internet. Day 3 is Sitka most of the day and there's a few places to get free Wifi in Sitka. There is a crab tent with free Wifi right when you dock. You can also get free Wifi at the public library and also the bus terminal. We did have some choppy waters, especially on the two sea days at the start and end of the cruise and on the Hubbard Glacier day. My wife got terribly sea sick on those sea days and we were able to get some sea sickness medication from guest relations. From what I’ve read online, Alaska may have more choppy waters than other cruise locations. My wife had no sea sickness on our Caribbean cruise a few years ago and I also don’t remember as much rocking of the boat for the Western Mediterranean. So this may be something to consider if you get sea sick easily. There’s not much activities or planned events for kids under 3 but we were still able to enjoy the cruise. My son especially enjoyed the live music at various times throughout the ship. We didn’t try out the in cabin babysitting but they do offer it for a fee. The toddler time drop in play sessions were quite limited in time slots and honestly didn’t have much. It was only a small play area and not that many toys (a number of which did not work because they were out of batteries). The under 3 year old offerings could definitely be improved. (But you sort of know going into it that they don’t do much for young kids...) For embarkation we got to the cruise terminal around 1pm and it went smoothly for us. You can pull your car in underneath the cruise terminal and porters take your luggage directly from the car onto the ship. Make sure you have your luggage tags ready to go. We brought bottled water for my son's formula and put some luggage tags on it. They took it directly from the car and delivered it outside our room. Some other family members checked in around 11am and they had to wait almost an hour for the check-in line whereas the wait was maybe 10 minutes by the time we got there. You do clear US customs before boarding the ship. For disembarkation we opted to carry the luggage off the ship ourselves so that we could make it off the ship as early as possible to get home for my son's first nap. Read Less
Sail Date August 2018
Perhaps the significant thing is that there is something for everyone young or old. No-one needs to suffer boredom. There were outside activities on the top with food available for those who did not want to stir and there were games on the ... Read More
Perhaps the significant thing is that there is something for everyone young or old. No-one needs to suffer boredom. There were outside activities on the top with food available for those who did not want to stir and there were games on the side decks. Seating or lounging was available everywhere and although the ship was extremely busy we were never stuck for room. We used the Trellis Dining Room for our evening meals much to the delight of the children who are not used to waiter service. My wife and I being the grandparents and a little elderly did not make use of the gym facilities but the children and their mother did along with the spa and swimming pool. One of the young girls used the running track as well she felt she had been putting on excessive weight with all the sumptuous food. As we are all nature lovers the highlight for us however was actually ashore in Juneau where we came across a family of black bears fishing for sockeye salmon in a creek. Marvellous! Read Less
Sail Date August 2018
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was ... Read More
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was a bit concerned about many reviews saying this ship was old and worn out. The moment we stepped on board I got that 'Celebrity' feeling with the complimentary champagne and warm, friednly staff. This was our 3rd Celebrity cruise (previously only ever cruised to the Caribbean). The ship was so easy to navigate and while yes, it was starting to show wear in a few places, overall it was well kept. There was almost always someone polishing the handrails! The top deck was amazing and we loved sitting on the lounge chairs at the front of the ship watching the scenery go by. The warm blankets provided were a nice touch for the windier days. The food was fantastic and our waiter in the MDR made us feel like royalty. It was our 9 year old's first cruise and he was treated like a prince. Our waiter went above and beyond to make our holiday memorable. We ate at the buffet for most lunches and while it was fairly decent food, the logistics of the line-up didn't make for good flow. A minor issue only. The daily ice cream choices were a highlight and we made sure to sample them daily. All the staff were fantastic and I really have only good things to say about each of the ones we dealt with. Alaska didn't disappoint and the weather was absolutely perfect with sun every day. Thanks for arranging that, Celebrity! Hubbard Glacier was breath-taking and the ship was able to get within 1/2 mile of the glacier. With the sun shining off the ice, it a photographer's dream. The evening entertainment was great and the two different comedians were a highlight. I liked that they kept it clean for the kids. Funny doesn't have to be crass! I definitely recommend this cruise itinerary and ship. Read Less
Sail Date July 2018
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process ... Read More
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process wasn’t that awful and after 2hrs. We were on our way onto the ship and ready to explore... The ship overall is slightly dated and it shows. Our cabin was ok but smaller than you would think. Our attendant for our room was decent and we really didn’t have any issues with our cabin. The issues with our vacation started with our missing luggage. Late delivery and the fact that I had to go to guest services to identify our missing baggage?! One of the biggest components of a cruise is your dining. That being said, this was one of our biggest complaints which was met with beurocratic deaf ears! We were never given the opportunity to choose our dining options in advance and this error could not be corrected once aboard ship. Even though all of these issues were brought to the attention of appropriate personnel, nothing could be done?! The general service from ships crew was awful! I’m sorry; not my job; I don’t know are three things you should get used to hearing on this ship... Excursions were also a hot mess. I booked a seaplane and fly fishing excursion only to find out on board that it was catch and release only, that wasn’t mentioned in the brochure that details the excursion. There was also miscommunication regarding another excursion that led us to change the meeting place (3 different locations) and the staff was clueless to help us find our way... had the local operator of the tour not waited on us, we would have missed our excursion. We cancelled another based on these two excursions and that also was met with beurocratic resistance?! Overall, poor service, miscommunication, and bad food makes this trip an absolute waste of time and money. The $6500 cabin for four was definitely not worth it. I’ll NEVER cruise Celebrity again! Read Less
Sail Date July 2018
Chose this cruise to see Alaska and the Hubbard Glacier. The Infinity is an older and smaller ship than others we'd been on and certainly had less to offer than the bigger ships. The main dining area felt claustrophobic and the buffet ... Read More
Chose this cruise to see Alaska and the Hubbard Glacier. The Infinity is an older and smaller ship than others we'd been on and certainly had less to offer than the bigger ships. The main dining area felt claustrophobic and the buffet area was very difficult to maneuver through when busy. The cabin was clean but smaller than we'd had on previous Celebrity cruises. Entertainment was always great. We used the on board internet services once and found the IT person very abrupt and not helpful at all. The remaining wait staff are always amazing but some of the shore excursions the ship recommended were very disappointing. One advertised as 'The Ultimate Hubbard Glacier Experience' was dismal. We boarded a private tour operators boat but were only out for half the time. We experienced no wildlife, no large icebergs, minimal commentary from a supposed 'Naturalist' and certainly did not get the exclusive, up close and personal viewing of the glacier that we were promised as the ship itself, came within the same distance from the glacier that we did. This excursion was not cheap and we felt really ripped off. So word of warning...don't assume that all the tours the cruises promote are what they say they are and worth the money you pay for them. Read Less
Sail Date July 2018
I chose this cruise because I had never been to Alaska before. It was also my first cruise, and I had heard fantastic things about Celebrity. I enjoyed the ports of Juneau and Ketchikan, and the choice of excursions that were provided in ... Read More
I chose this cruise because I had never been to Alaska before. It was also my first cruise, and I had heard fantastic things about Celebrity. I enjoyed the ports of Juneau and Ketchikan, and the choice of excursions that were provided in each port. Celebrity was very organized in arranging the excursions and ensuring we maximized our time out in port. Staff and workers were very professional and friendly when interacting with them, and attentive when we had questions. The service in Trellis Restaurant was beyond incredible. Our waiter, Godole, was wonderful! He was friendly, professional, and kind, and always attentive to our needs. As someone who is gluten free, he met my needs in terms of ensuring options were available. I enjoyed Cafe al Bacio on deck 5 and the assortment of specialty drinks that were available. We had excellent service there. In particular, Vivi did a great job and was very professional, friendly, and nice. I was also a member of concierge class, and Joao took care of all of our needs. He was professional and responsive to our questions. Our cabin steward, Xavier, was very nice. Our stateroom was always clean. I would like to point out disappointment with the classic drink package. I was traveling with someone who had been on five Celebrity cruises prior to this. On all of the other ships (one of which was Infinity), the drinks (juices and smoothies) from Aqua Spa cafe on deck 10 were included in the classic drink package. When we went to order one on this cruise, we were extremely disappointed to find out they were only available to those who had the premium drink package. Perhaps better customer service from Celebrity is needed to outline what exactly is included in each of the drink packages prior to customers purchasing them. That way those who were looking forward to fresh juices and smoothies such as myself could have selected a different drink package. Thank you for a wonderful, memorable cruise, Celebrity. It was a trip of a lifetime, and I will definitely be cruising with you again! Read Less
Sail Date July 2018
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in ... Read More
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in the Lower 48. Embarkation and disembarkation in Vancouver were seamless. I’d highly recommend spending some time in Vancouver before or after the cruise, as it is an incredible city. We arrived the night before the cruise departed and stayed in the Pan Pacific Hotel. Note that this hotel is on the cruise pier and offers complimentary bag transfer from your room to the ship. This was extremely convenient. Post-cruise, we stayed at the Hyatt Regency Vancouver, which was fantastic. Upon entering the ship, the first thing we noticed is the smaller scale compared to the Solstice class vessels. Having recently sailed on both the Solstice and the Silhouette, the difference was immediately noticeable. However, we quickly adjusted and came to really enjoy the more manageable size of Infinity. While this ship has been updated, you quickly see signs that show its true age. The corridor lighting and teal doors are dead giveaways. The cabin itself was tidy and felt familiar except for the bathroom. Our shower had mold in the grout, some rust where the wall met the tile, and a moldy shower curtain. Note that our relatives staying in a different room did not have these issues. Nevertheless, I was pretty disappointed in the mold issue, since that is simply a sign of poor upkeep. My past experience with Celebrity has been better in this regard. I should also note that the balcony attached to our aft-facing room (8172) was gigantic. We actually laughed when we saw how large it was, wondering why the ship’s designers didn’t utilize some of that space for a bigger stateroom. Regardless, we thoroughly enjoyed that large, private space and would very much recommend these aft balcony rooms to anyone. Relative to dining, our experience in the main dining room was outstanding in all regards. The Oceanview Cafe, on the other hand, was overcrowded and not well laid-out to manage passenger flow. Finally, we did miss dining at Murano as we do on the Solstice-class ships, since that is our favorite restaurant at sea. Hopefully the next update to Infinity adds it. In summary, this cruise was another great Celebrity experience, crummy bathroom aside. Even though Infinity is aging, she has a lot to offer including a great crew and Alaskan itinerary. Read Less
Sail Date July 2018
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s ... Read More
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s conversation - unless you want to be. The food was very good with an extensive evening menu. The buffet was also good and constantly refilled with fresh and tasty food. The coffe bars were also very good serving a flavoursome cup of coffee. Cabins are spacious and kept very clean and tidy. The cabins are cleaned constantly and linen and towels replaced daily. Cabin staff are friendly and very helpful. The itinerary was excellent with spectacular scenery and for us lovely sunny weather. The highlight was the Hubbard Glacier and how close you get to the ice that you can hear it cracking and thunder like crashes as the ice calves off the face of the Glacier. I would thoroughly recommend this Read Less
Sail Date July 2018
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening ... Read More
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening shows were mainly music. The catering staff was good and tried to provide best service. i have Indian taste. There were Indian dishes every day. We got to eat Paw Bhaji and Chole Bhaturay. There were two swimming pools but no one could really swim, you could sit and walk in them. However, it was a good experience in the pool. The outdoor pool area was mainly was for smokers. Even if I am non smoker I had to cross that for reaching indoor swimming pool. There was a lot of pushing to buy payable things particularly drinks. I bought alcohol drinks package but a lot of time I was told that a particular drink i wanted was not included in package. After disembarkation I noticed that i had been charged twice for every thing. I rang customer services twice and they agreed to refund the money but it is now three weeks since but I have not received full refund. Read Less
Sail Date June 2018
Travelled out of Vancouver. The embarkation went smooth but within 2 minutes of getting on the ship, we had a customer service representative hovering over us trying to sell us beverage packages. He misrepresented the Classic package ... Read More
Travelled out of Vancouver. The embarkation went smooth but within 2 minutes of getting on the ship, we had a customer service representative hovering over us trying to sell us beverage packages. He misrepresented the Classic package as the Standard package and pressured us to upgrade. We had a group of 4. I told him we would like some time to think about it and he stood right next to our table and kept chiming in as we were discussing. We weren't able to go to our room at that time because the safety orientation was about to start so we ended up sitting in silence until he finally left us alone. It certainly felt like they were getting commission for beverage package sales. Once the safety orientation was over we went to our room. The cabins were nice but a bit small compared to other ships, but our stateroom attendant was wonderful. So pleasant and accommodating. We ended up upgrading our beverage package but honestly the classic package would have been just fine. The service at the bars were good but they tailored to the gold card members. You would be standing in line and should have been the next one up to order and they would skip over you. Maybe that's a perk of that level of card but they would be better off having a gold card only bar if that's the case. One day we were waiting at the bar for probably over 5 minutes while one bartender was chatting away with some customers at the other end of the counter and he had actually walked away from the bar before he took our order. Don't know where he went but we ended up leaving before he ever came back. It seemed like none of the oceanview café workers enjoyed being there. They all walked around grumpy and had no desire to have interaction with the guests. One server rolled her eyes at me when I asked for a coffee and baileys. The dining room, Trellis, was amazing though. The portions were perfect and the food was excellent! Best French Onion Soup I've ever had! Service was great in the dining room. Customer Service / Guest Relations / Shore Excursions desk was very unpleasant. They randomly charged my credit card mid way through the cruise which closed my account (therefore I couldn't use my card for this "amazing" beverage package this guy sold us). It took me 3 hours at guest relations to get this sorted out. I went through 4 representatives and missed that evening's dinner and show and not one of them apologized for the inconvenience or did anything to make up for it. I told them I wanted the charges off my card and their response was "well aren't you going to pay for everything via credit card at the end of the cruise? What does it matter if it went through early?" (Fact is, I had already done the exchange rate into cash prior and to use that to settle my account at the end of the trip). It was a nightmare. None of them took accountability for their error and couldn't why I was upset. The shore excursions were nice but none of the tickets matched up to the signs on the pier so it was a little chaotic finding the right shore excursion. Finally, there were some good parts of the cruise! The Cruise Director Luigi was awesome. He kept everyone busy all day and was very personable! The silent disco was a lot of fun! Should have that on every cruise...it was a big hit! Uptown performed at the theatre on the first night and they were great! Got the whole crowd moving. Loved their show! Overall, the views and the trip to Alaska was good but I would recommend trying a different cruise line. Every line will have entertainment and good dining. It's the service (or lack thereof) that sets them apart. Cheers. Read Less
Sail Date June 2018
Getting on and off at beginning of our cruise was a dream...Got on board by 11am and sunbathing in rare Vancouver heat on deck (?) by 11.30am. So - life drill was a pain, it was very hot in our area and standing only, but I suppose it ... Read More
Getting on and off at beginning of our cruise was a dream...Got on board by 11am and sunbathing in rare Vancouver heat on deck (?) by 11.30am. So - life drill was a pain, it was very hot in our area and standing only, but I suppose it replicated real life possibility. Cabin 9070 in midships suffered from overhang and some obstruction from our balcony but it wasn't the end of the world. Our Cabin lad organised a kettle and tea and coffee for us, we didn't even have two ask. We were in Aqua class so had caanpies on sea days, free bottle of wine, tote bag etc, nice little extras. Had to ask for robes, they'd run out, and info to set up safe. Cabin spotless, though the balcony door was very difficult to open, something they sorted on day five of seven, and the towels had seen much better days. Needed binning. Good tv system, we had fresh fruit, toiletries and settee. Excellent. As Aqua guest we had our breakfast and dinner in the superb Blu restaurant, Wow this really made a difference. Limited numbers, fine different menu daily and service which was top class. The staff really were magnificent and so friendly. makes me wonder howI can ever go back to the crazy world of mass dining room eating. We just turned up and in we went, often to a fabulous window view. The ship was a little rough round the edges in places but nothing to affect our cruise.The lunchtimes in the cafe could get a bit manic, but then it is the same on all ships. We enjoyed the reception the captain put on for British guests, lovely touch. The weather was amazing throughout specially when we reached the Hubbard glacier. So the downsides - the constant flow on day one of people trying to sell you outrageously high priced drinks packages, one after the other, til i got sick of it. Moreso their shock when you refused. You would need to be an alcohol to get your money's worth - and remember you are off the ship three days so not drinking. We hate the US style 18 pc gratuity attached to every beer or glass of wine, soft drink they sell. Waiter pours two £10 drinks at once and you have to pay them £3,60 for just pulling them at the bar. Really. Price of being on US ship I suppose. Entertainment was hit and miss, we liked the bought in shows but felt Celebrity's own dance troop (sorry) was very ordinary. Nothing lavish, same old, same old stuff - they need an upgrade and some new costumes to match. December 63 were brilliant by the way. We organised our own excursions, which as the locals were keen to tell us, were vastly less expensive than this on the ship. Pools were fine, we got use of the Persian Garden as Aqua guests but search as we could we were unable to find the enclosed hot beds which offered views across the sea... there weren't any though they were advertised. Apparently only on bigger ships. Anyway, we really enjoyed our cruise. We really did. Read Less
Sail Date June 2018
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ... Read More
We added this cruise to our Canada vacation. Travelled as a group of six from the UK. Embarking was poor, bad organisation by staff,then the pain of imigration meant this process took a long time. That was our only criticism. The ship is oldish but the interior was in good condition, our cabin on deck seven an outside cabin was fine and well looked after by our steward Douglas who managed the area with humour as well. Celebrity always provide the best food on the seas, and they did not disapoint, great selections at breakfast, lunch and dinner in the MDR. The buffet upstairs was the usual scrum, tables being hogged by groups just wanting a chat. Not fair but also not managed by staff who should move them on. Our waiter Ben was pribably the best yead tabke waiter we have ever had, always served with a smile, offerred recomendations, extras and he and Sity looked after us so well. Ben even looked out for us at breakfast and lunch. A real star. Shubert our wine sommelier was also superb, always at the table when you needed him and ensured that the wines we wanted under our package were available. Entertainment was excellent, the theartre group were superb and we attended all of there shows, just one mail with a dodgy voice. Motown group on day one and a Frankie Valley group were also excellent, no complaints on entertainment. The highlight was the SILENT DISCOS, wow, headphones to select music, well attended on both evenings, just take your sets of to hear people singing out loud to three different music offerings, what a treat and we hope Celebrity have these events on all ships. The entertainment manager worked tirelesly to keep everyone happy. Ports of call, well this was Alaska. First stop was Icy Strait Point,they have made every effort to provide a nice port area, nice walking area to a few shops and museum, nice bar. Four of our group tried the worlds highest and fastest Zip wire rider. We were well looked after, felt safe and wow the ride was exhillerating. People of all ages participated. Ourvother two went whale watching and had whales dancing and jumping around the boat. Great trips and recomended. Juneau, well we decided to get a taxi to the glacier and falls, we found a lady at the port entrance who arranged it for us, Tracey the cab driver did not speak, never smiled but took us there and returned at the exact time we agreed, a short walk to the falls and glacier,very impressive. In town the shops were open and were ok. Ketchican, well who doesnt like a lumberjack show, but pricey and cheesey but we had a laugh. Then to the local fun bar. Hubbard Glacier day, well thats one to remember, captain got us so close. The air was so fresh and the views we will never forget. Disembarkation was much easier. A superb cruise and Celebrity rule the waves for us Read Less
Sail Date June 2018
This was a family cruise for my mother's birthday. She chose Celebrity because of the age range of the clientele. Of course, when you want to leave from Vancouver, that limits your choices even more. Background, my husband and I have ... Read More
This was a family cruise for my mother's birthday. She chose Celebrity because of the age range of the clientele. Of course, when you want to leave from Vancouver, that limits your choices even more. Background, my husband and I have sailed on both the Summit and the Constellation (sisters to the Infinity) and we love the layout and size of this ship. Most especially the Oceanview Bar at the aft Deck 10. We often find ourselves here for sail away. We had standard veranda cabin, 6033, and this is one of those cabins with an extra deep balcony. If you want to have a little extra room,cabins on the port side from 6035 forward and on the starboard side opposite are the same. Very nice to be able to host more than 2 people. The itinerary was fantastic and I won't say anymore than that. Alaska doesn't disappoint. The ship looked very much in need of a good refurbishment. All public areas are fabric, carpet, chairs, etc. that looked well past their glory years. The spaces however, were kept very clean and tidy. The pool area was very clean, however the weather did not really provide for a lot of sun bathers, there still wasn't food plates and glasses left around from those who did decide to get some Vitamin D. Our cabin steward, did a great job with what he was given, but the bathrooms especially showers need to have a serious re-grouting of the tile possibly even replacement. I read that it had a "grand makeover in 2015" but I'm pretty sure that was only in the public spaces. Having said all that, the bed was comfortable and the room was spacious. Still could use a bit more storage, but its a 7-day cruise. And Alaska is a bit more casual than any of the other cruises we have taken. The crew in general was good. The entertainment, I felt was consistently good and almost every night I enjoyed the show. Only one comedian, wasn't my taste but he sure made sure the group from Kalamazoo was entertained. My husband mentioned this to me before I even noticed, but then I started to notice it more and more. The staff in general just seemed to be less inclined to go one step beyond for you. Even if that meant a smile. Our favorite Cafe el Bacio probably had the least friendly baristas on any of the 4 Celebrity cruises we've been on in the past 3 years. The bar staff wasn't quick to get to you at the Oceanview Cafe, we often waited so long that we had already finished eating and it wasn't worth waiting around. Little things that seemed to make our cruise experience better. The food in the Trellis Restaurant did not disappoint. I have never had a bad food experience on a Celebrity ship. I was disappointed to find out q'sine was no longer, as we have always loved that experience. We did not do any of the specialty restaurants this time around. All in all, we will probably try another Celebrity cruise (we seem to be loyalists) but we would definitely be open to going back to another line just for more reference. This was my 15th cruise (not all Celebrity) and my husband's 4th (as mentioned, all Celebrity). Read Less
Sail Date June 2018
We normally cruise on smaller ships, this was our second cruise on a Celebrity ship, and the first time for the friends that accompanied us. We had a smooth embarkation. However, it took a long time for our bags to reach our room – ... Read More
We normally cruise on smaller ships, this was our second cruise on a Celebrity ship, and the first time for the friends that accompanied us. We had a smooth embarkation. However, it took a long time for our bags to reach our room – late afternoon even though we arrived at 11:00am. We chose Aqua Class for this 7 day Alaska cruise while our friends went Concierge. The cabins were identical, with the main difference being access to the Blu restaurant, which we used daily, and the Spa which we did not use. Not sure it’s worth the difference in price. The ship was full and the main dining room and cafeteria were always a zoo. The food throughout the trip, whether in the speciality restaurants or the other dining areas was excellent. We only chose one shore excursion – a trip to the Mendenhall Glacier and Salmon feast. The trip to the glacier was somewhat disappointing as we could not get very close and time was extremely limited. The Salmon Feast was quite good and the food was plentiful. We would choose whale watching the next time. The highlight of the cruise was the view of the Hubbard Glacier. The weather was perfect and the Captain brought the ship within half a mile of this majestic glacier. He then rotated the ship 360 degrees several time to ensure everyone got a great view. The ship had a guest speaker/naturalist on board who gave several presentations throughout the cruise, Milos Radakovich. I’m not one to attend these types of presentations but Milos was so informative and funny we did not miss one. We also attended all three of the evening shows featuring the Celebrity singers and dancers and they were excellent The Celebrity Infinity is showing signs of age and in need of refurbishing. While everything was clean, fabric in the public areas was worn and there are signs of rust on the outside of the ship. Should we chose to cruise with Celebrity again it will be because of the crew. Everyone from Ahmat our cabin Stewart to Conrad our Bartender at Cellar Masters and the many servers who went out of their way to ensure we had a memorable cruise. Read Less
Sail Date June 2018
Took our Kids and Grandkids on the Celebrity Infinity for a one week cruise to Alaska. Entire cruise was great with wonderful service not only by our Cabin Steward, but also in the Restaurant where the Waiter & Bus Boy were very ... Read More
Took our Kids and Grandkids on the Celebrity Infinity for a one week cruise to Alaska. Entire cruise was great with wonderful service not only by our Cabin Steward, but also in the Restaurant where the Waiter & Bus Boy were very attentive without being on top of you. They did an outstanding job in recommending the best dishes to have each night. Also had dinner in the new specialty restaurant "Qusine" "La Petite Chef". Something you ought to try at least once. Only negative is that dinner is served at 6:00 & 8:30 and everyone needs to be on time for the show to begin. There was one table that arrived around ten minutes late which delayed everyone starting their meal. Make sure to have your camera ready to record the event. The entertainment on-board was excellent with a special mention of Jesse Hamilton Jr. who did both an evening and matinee show. The Production Shows with the Singers and Dancers was most entertaining. Read Less
Sail Date June 2018
Back in 2010 we cruised to Alaska on the Celebrity Millenium, we loved it so much we wanted to go back, we did and we loved it all over again! The Infinity is just like the Millenium, while they may be older ships they are clean and well ... Read More
Back in 2010 we cruised to Alaska on the Celebrity Millenium, we loved it so much we wanted to go back, we did and we loved it all over again! The Infinity is just like the Millenium, while they may be older ships they are clean and well taken care of, every one of the crew we came in contact with was always smiling and saying hello, the crew was wonderful! The ports were very nice as well as the excursions kayaking, fishing & a helicopter ride to the Mendenhall Glacier and a guided walk on the glacier. We had a balcony cabin, that was extremely clean and well stocked. Embarkation was a longer process this time than it was back in 2010 I thought I'd never get on the ship! Disembarkation was well organized and speedy. We always went to the Rendezvous lounge and they had all different kinds of entertainment. This is the first time we had the Select seating and it worked out better than the assigned seating. Being a vegetarian I always had enough choices and the food was excellent. Read Less
Sail Date September 2017
We chose this cruise - three cabins - as a family excursion. Our adult offsprings had never cruised and we felt it would be a great way to introduce them to a wonderful experience. My husband and I chose not to have a balcony since on ... Read More
We chose this cruise - three cabins - as a family excursion. Our adult offsprings had never cruised and we felt it would be a great way to introduce them to a wonderful experience. My husband and I chose not to have a balcony since on other cruises we have enjoyed this special feature however when paying for three cabins - its costly. Our son and his wife had a Balcony whereas our daughter and ourselves each had an Oceanview Stateroom. Our room was very disappointing since the bed was up against the window which allowed for minimal viewing even when you knelt on the bed. Our daughter's was much better since the headboard was up against a wall and her desk and chair by the window. Even though we paid for the three cabins it is not allowed to be given 'credit' in points . . . only for our cabin. The food in the dining room was - we all felt - excellent! As were the staff. The Music/entertainment. . . during the cruising . . . on most occasions . . . terrible. . . loud rock and roll whilst gently sailing through the Charlotte Islands . . . what!!!! So inappropriate. . . listening to ROCK. Surely the timing re various musical selections could be considered. Read Less
Sail Date September 2017
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events ... Read More
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in the Constellation lounge. It was ridiculous how long it took to get a drink. And several were in slow motion all the time. Very frustrating, and yet the Martini Bar Bartenders were amazing and plentiful! They made it so fun to watch their antics, playing and interacting with customers. Our room was great. We did balcony and were very happy with the size and space to put everything. We had a wonderful cabin steward. The evening entertainment was a nice variety. The comedians were awesome, the aerialists were amazing and the singers were really good. We enjoyed the Entertainment Cruise Director Luigi! And we really enjoyed the other entertainment director - Nacho! However, his assistant Jeanna was so LOUD and obnoxious. She is way over the top and we left several events because she yells into the microphone and we didn't want to listen to her. Our only real disappointment was the food. The Ocean view cafe lacked flavor, options, and creativity for breakfast and lunch. The 2nd row of food was unreachable due to the shields. It really needs to be redesigned. The food had no flavor. No one in our group was happy with any of the options there. Very disappointing. We ate in the dining room every night and it was hit and miss. Some nights were really good with options and others were disappointing as well. We've had such great food on previous cruises and this was definitely not something to be excited about. Overall, we enjoyed the cruise and especially the staff.... Read Less
Sail Date September 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
Sail Date August 2017
Embarkment on and off the ship was outstanding, organized and well run. The ship, although aged, was still nice, always clean, and well kept. The main dining room had great food most nights. Some of us ordered two main entrees or two ... Read More
Embarkment on and off the ship was outstanding, organized and well run. The ship, although aged, was still nice, always clean, and well kept. The main dining room had great food most nights. Some of us ordered two main entrees or two appetizers which was great. The on-board entertainment and activities was good but I've had better. The service was exceptional. Employees work extra hard to ensure your cruise is a memorable one. The Ports and Shore excursions were OK. Sitka is a small port with not much to do. Juneau was raining and foggy so we missed our excursion taking a glider plane to the Taku lodge to see the Glacier. Ketchikan was a great city to explore but we had a limited time to try to fit in excursions and shopping. Be sure to visit Creek street for awesome shops! If I were to do an Alaskan cruise again, I would be sure to go during their summer months and choose a date late July or early August. Our cruise on August 13th was off season and rainy. Read Less
Sail Date August 2017
Celebrity gave us the best deal for a group/family cruise. The staff were excellent as was the food. Cabins were clean and had plenty of storage. We had three in a veranda stateroom but wouldn't want a fourth person in there. ... Read More
Celebrity gave us the best deal for a group/family cruise. The staff were excellent as was the food. Cabins were clean and had plenty of storage. We had three in a veranda stateroom but wouldn't want a fourth person in there. The ship is dated and needs a good cosmetic overhaul. Onboard activities didn't really excite us too much although we did enjoy the MickeyLive show every day to give us a heads-up of what would be happening the following day. Unfortunately I think Mickey has, or will soon be leaving the Infinity for the Solstice. The Oceanview Cafe buffet was fabulous but a bit of a bunfight quite frequently, although I'm not sure Celebrity could do too much about this. We had to use Guest Relations a couple of times. They were always pleasant, polite, friendly and helpful. Shore excursions were good and we organised ours through Celebrity. The exchange rate at the time of booking make Celebrity's excursions very competitive. Hopwever, our first excursion - the forest tram in Icy Strait Point - was a waste of time and money. This isn't Celebrity's fault, just a poor excursion. Read Less
Sail Date August 2017
We chose this cruise because we like the line and the itinerary. The stops (hoonah, Juneau, and Ketchikan) were great. So was the hubbard glacier. The ship itself just felt squished compared to my last sailing on the Summit and the ... Read More
We chose this cruise because we like the line and the itinerary. The stops (hoonah, Juneau, and Ketchikan) were great. So was the hubbard glacier. The ship itself just felt squished compared to my last sailing on the Summit and the Millennium 8 years ago. The buffet was always a mad house and it was hard to find a table. The main dining room also felt crowded with the tables right on top of each other. We were a group of 8 people seated at a table that should have sat 6 so we could never push in our chairs all the way and always felt on top of each other. I feel like in celebrity's quest to create a ship within a ship experience to attract higher fare paying passengers, they leave the rest of the passengers starting to feel a bit like steerage. Our family can't afford aqua class and still spent a lot of money to go on the cruise. Staff was great though the ship often felt understaffed when wanting to get a drink at a bar. The daily list of events was over half sales opportunities which felt disappointing. It was ok. We had a good time though it doesn't make me anxious to book again with celebrity. They took away too much pubic space when they solsticized the M class ship. We ended feeling bored and cramped on the ship. Read Less
Sail Date July 2017
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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