1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
4 Helpful Votes
Sail Date: July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
6 Helpful Votes
Sail Date: April 2019
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about ... Read More
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about this ship. The trip over seas was exceptional the ride smooth and the staff wonderful. I cannot begin to say how wonderful the experience was. I think if your looking for problems you could find problems on any ship but if you go to enjoy yourself and the company your with then you can enjoy whatever ship you are on. Our room was spotless and our room stewart, Sergio, was the best, always willing to do anything we wanted and always doing it with a smile. We have done many cruises and we don't go on ships looking for things to complain about, but look for the good things..Our day consisted of Sergio greeting us in the morning then we would go up to the 10th floor for the breakfast buffet or down to 4th for a sit down breakfast. Each day we would play cards or join what ever activity offered for entertainment for the day. Lunch was always at the buffet which they had plenty to god food to offer for any appetite you felt like having. Then onto dinner WOW we never had a bad meal all 14 days. Marteo and Mart were great waiters on the 5th floor. My husband loves to eat and whatever he wanted it was given to him with a smile. Then onto the entertainment at night, the shows were outstanding we went to all of them. Then onto the casino which I have to say I won and came home with money..overall if your hellbent on finding problems you will, but really try hard to enjoy a wonderful trip on a great ship the infinity still has a lot of life in her even though she is old..we love it from beginning to the end , fantastic. The excursions were not the best..we had six stops and I would say out of six we four that were halfway desent..Hop on Hop off buses were not so good. Read Less
Sail Date: March 2019
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are ... Read More
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are seniors. Secondly,there were only 2 gameshows.I have never been on a cruise with so few. Thirdly,while I have rated most everything as very good to excellent,the two above items were of sufficient annoyance that I would not sail on Infinity again. Fourthly, my 10 year old granddaughter was unable to use the kids pool due to the fact it was always occupied by adults ,who always had a drink in their hands. Overall,I though that the two performances put on by the ships company were the best I have seen on any cruise.Also the food served in the Oceanview buffet area was was varied and always good and there were always plenty of seats to be found. Read Less
8 Helpful Votes
Sail Date: January 2019
We scheduled a charter music trip and the charter company is using the Infinity for the entertainment spaces available. I can understand that. We have sailed on Windstar, Royal Caribbean, and Carnival. This ship by far had the worst ... Read More
We scheduled a charter music trip and the charter company is using the Infinity for the entertainment spaces available. I can understand that. We have sailed on Windstar, Royal Caribbean, and Carnival. This ship by far had the worst food selection and service of any. The Trellis dining room served several meals that were basically inedible. I was served the wrong steak at one meal and the server disappeared immediately without checking food quality. My wife had a steak and called it “old meat” that should have not been selected. My chicken was dry and tasteless. Some of the food came out so quickly that we knew they were under a warmer for awhile. A few meals were good. The ship is dated and sorely in need of refurb which is supposed to happen late in 2020. The carpets are worn but at least the pool areas seem to be nicely kept. The indoor pool is a nice touch. Our cabin (7081) was OK, but we noticed some of the bed linens were dirty and there were loose tiles in the shower. The cabin attendant said they could not fix the tile because it took 6 hours to set. We offered to work with them but to no avail. We are booking the same room next year and I bet the tiles will still be loose! If it weren’t for the charter company using this boat, I’d probably not sail on Celebrity again just due to the food quality and poor dining room service. Read Less
Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
1 Helpful Vote
Sail Date: December 2018
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the ... Read More
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the the ship"s specialty restaurants. The food and service in the main dining room was great. Dudley and Tyrone were our wait staff. They were exemplary! After sailing on many celebrity cruises it seems they are starting to nickel and dime everyone. I have an I-phone and in one of the daily programs they were offering a class to learn more about it. When I went to attend they had a sign in the room for $15.00pp. I signed up prior to cruise for internet service, but, it took a whole day before I was informed on how to log on. That information should have been in my cabin. On the great side, the cruise director was over the top. He interacted with the passengers more than any CD I can remember. The entertainment was top notch. Our cabin were clean and bed comfortable. Eventhough I have a few complaints I still reserved an upcoming cruise while on board. The ice cream is great!! Read Less
Sail Date: November 2018
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive ... Read More
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive -we ate atin the Italian, food and service was exceptional The concierge experience meant the cruise started from the moment we stepped off the taxi , people were on hand to guide us to our check-in and then straight on to ship, the lunch was perfect and we got to met some interesting guests who were quick to offer advise on how to get the best out of the cruise my wife and I both had accupunture and thoroughly enjoyed the whole experience, 3 sessions certainly helped my knee aand my wife enjoyed hers too Entertainment was fisrst class with a great amount of choice, Overall we were please with the cruise even though the lack of re cognition of our annivesary was disappointing Read Less
3 Helpful Votes
Sail Date: July 2018
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but ... Read More
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but not fancy). We chose to get an Aqua-Class stateroom and were definitely glad we did, if only because of how much of the embarkation line we got to skip! The room was nice, the balcony was nice. We did have a bit of noise from the very loud walkers/runners/jumpers upstairs, but it wasn't enough to ruin anything (we were on deck 9, port side, towards the front). We could tell the ship was older, mostly from the decor, but it was well-maintained. The worst sign of age was some looseness and bounciness in the floor of our bathroom. The buffet was fun sometimes, but always very, very crowded and the food was really hit-or-miss. Finding a table wasn't the easiest, either. We eventually opted for lunch in the main dining room, even though it meant standing in line for at least 10 minutes (sadly, not really longer than for some of the buffet sections). Aqua-Class was also great because of the dedicated dining room, Blu, for breakfast and dinner. We never had to wait more than 5 minutes for a table, and they always asked for our preference in window-or-not. All the staff was wonderful; all smiles and friendliness and efficiency. We were especially fond of our sommelier, Fernando, who just seemed to really know his stuff and love his job. We do not have children, and were slightly surprised at the number of children on board (based on web comments and our friends' experiences), but maybe that was because it was July. The adults-only heated pool in the solarium was our favorite place to hang out. We also found the Silent Disco fun and funny. And our only on-ship sightings of humpbacks and dolphins were from the ports in the Constellation Lounge. We did a Macallan whiskey tasting with Conrad, which was excellent (we always learn new things at tastings). The live entertainment was fabulous; we especially loved the Lighthouse Duo, and the aerialists who performed with the singers and dancers on-stage. We only used the gym once, but that not for any reason besides not feeling like working out; we were able to get treadmills without a wait. We did shore excursions at all three ports; all nature-related, and we did see some wildlife (although not bears! No luck at all!!). The only upsetting part was that somehow they missed giving us our excursion tickets in our welcome package in our room. Therefore, we weren't aware that we needed tickets, and thought things would just be managed all through our roomkeys (like Disney). So, we waited until we had been in port for a little while, then wandered downstairs, only to overhear someone say that, "They're checking in excursions in the theatre." We went there, and the door attendant asks about tickets. Well, that was a panic moment. I ran back to our room to get our receipts, while my husband ran to the Excursions Desk. Happily, they were able to immediately "reprint" them (their words), and we made it to our first excursion on time, but frazzled. The tours themselves were well-organized with pleasant and knowledgeable guides, easy transportation and no feeling of being rushed on our return. We would travel with Celebrity again. We might like to try one of the new ships they advertised. I think we're now too spoiled to go below Aqua Class, though. We also bought the Premium Drink package, which was totally worth it (for us; we kept track to make sure). Made it most relaxing to just order a drink (or a smoothie, or a coffee) any time wanted without worrying about what the bill would be at the end. Disembarkation took just about an hour and was very organized and not confusing, so not bad at all. We stayed on in Vancouver for four days when we returned, but not through the cruiseline. A great trip! Read Less
3 Helpful Votes
Sail Date: June 2018
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, ... Read More
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, bed valance were torn. Bathroom had a musty smell which was sorted by our cleaner. Dining room was fine, great service and food was ok, ate here for breakfast and evening meal. The OceanView was a nightmare, queues, no room to eat, tables were not vacated and not asked to move even though there were signs. People were having to eat standing up. On the plus side, the cleaning and dining room staff were excellent. Entertainment wasn't brilliant, enjoyed the lectures. Port excursions were ok, I found all three ports very similar and boring. Enjoyed Hubbard glacier very much. In my opinion the company is only interested in taking as much money off passengers as everything seemed to cost extra I will not cruise with Celebrity again. Read Less
5 Helpful Votes
Sail Date: June 2018
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening ... Read More
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening shows were mainly music. The catering staff was good and tried to provide best service. i have Indian taste. There were Indian dishes every day. We got to eat Paw Bhaji and Chole Bhaturay. There were two swimming pools but no one could really swim, you could sit and walk in them. However, it was a good experience in the pool. The outdoor pool area was mainly was for smokers. Even if I am non smoker I had to cross that for reaching indoor swimming pool. There was a lot of pushing to buy payable things particularly drinks. I bought alcohol drinks package but a lot of time I was told that a particular drink i wanted was not included in package. After disembarkation I noticed that i had been charged twice for every thing. I rang customer services twice and they agreed to refund the money but it is now three weeks since but I have not received full refund. Read Less
1 Helpful Vote
Sail Date: June 2018
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on ... Read More
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on board the first contact witrh a cruise member of staff was about drinks packages which was rather annoying as all we wanted to do was setlle in and look around the ship. The cruise itself was great, even better as the weather was excellent. We thought Icy Straight Point was a bit of a waste of time but enjoyed the huskeys sleigh ride in Juneau. Hubbard Glacier was excellent the ship being able to get up very close to the glacier and was proably the highlight of the trip. As for the cruise Ship Celebrity Infinity compared to UK based cruise chips (e.g. P&O) we thought it was expensive and at every corner Celebrity seemed to want to take money from passengers. Food in the buffet was average but always crowded and difficult to find seats. The Restaurant for dinner was excellent with helpful staff although 3 times our group of 4 had to send the main course back. Ou cabin (6000) was right at the front (just a window) and it did get a bit choppy sometimes in the night. Entertainment in the theatre was good what we saw and some of the lectures were very good. One of the excursions we booked didn't run and was cancelled at short notice. The orgainsation/advice to passengers shore side was poor. We would consider Celebrity again but are put off by the high gratitude cost and high general costs not helped by being in dollars so wanted to compare with UK £ all the time. Read Less
Sail Date: June 2018
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects ... Read More
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects of the holiday. Sadly we didn't see any whales close up, but that in no way detracted from the pleasure and enjoyment of the cruise. We will be looking through the cruise catalogues very much in the future due to the fact that in over 100 holidays, this one surpassed them all. The staff were all outstanding, helpful, polite and made cruising a delight. The food, as was to be expected, simply outstanding, with so much variety to choose from, I do not know how it could have been any better. So "thank you" Infinity for helping to create many memories which will last for a lifetime. Read Less
1 Helpful Vote
Sail Date: June 2018
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your ... Read More
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your research and make an informative decision on your preferences. The reason we did book were due to the positive comments, price, destination & Vancouver Port leaving & return 35 minutes from home. The Cabin: We booked a concierge cabin ( some of the extra perks we appreciated, others we couldn't care less about). That being said we were so glad we did. Embarkation was a breeze due to the special concierge line. The main line had about 1000 people in it, even though we arrived early in the day we thought it would take forever, but then we were escorted to our line with our concierge waiting. He presented us with a concierge only invite to dine for lunch in the MDR. This was great as apparently the Oceanview Cafe is a nightmare on embarkation day. Concierge also receive a larger balcony cabin, some of the other small perks we didn't receive and like I mentioned we couldn't of cared less so didn't bother complaining. The room in general was a decent size (8055), was in a good location and no obstructed views. It did need updating, the red sofa was faded, not so pretty curtains, and the bathroom smelt a little musty, but overall it was exceptionally clean. I didn't mind any of this as I reviewed pics ahead of time and knew what to expect. Overall we loved our room. The Concierge Lunch I had the salmon, my husband had the whole wheat pasta dish. We both did not enjoy this lunch. The salmon had a stronger than normal fishy smell and was overcooked, the pasta was bland. Oh No! Is this a sign of things to come? Sail Away: Great music from the moment we stepped on board and continued throughout our trip. Cabins are sometimes not ready when you step on board, but it didn't take long and an announcement is made that you can now go to your cabin. You are bombarded by courteous staff to book specialty restaurants. Not once did I feel pressured to book, and I did prebook a couple anyways. Sometimes on embarkation days the restaurants have a reduced cost. We went outside to a bar for a drink one floor above the pool deck. My drink was served in an acrylic glass that had cracks all along the rim. When I asked for a better glass I was told they are all broken like that and they began to show me several glasses that were splintered and cracked. REALLY?? I have to say that that was the only bartender that was rude and for some reason that bar was closed for the remainder of the trip. Once again I was worried that this was a sign of things to come. Specialty Restaurants: Tuscan Grille- Superb from the moment we walked in (embarkation day-reduced cost). Beautiful entrance. Thing are starting to go better and never stopped. We tried the Lobster rigatoni half size, rib eye steak, mashed potatoes & creamed spinach. Appys & dessert also delish. Second time we ate here we had the Calimari & tried half portions of the lasagne, spaghetti & meatballs, also the Branzino and Veal Marsala. Didn't care for the spaghetti or the veal masala, but otherwise another terrific evening with exceptional service. Quisine M. Petite- NEW RESTAURANT and one I'd been wanting to try that I seen featured on the new Edge ship. Quisine has been transformed into Monsiere Petite 3D dining. An experience that can't be missed...check it out on You Tube! You can not arrive late for your reservation as the start time show is for the entire restaurant. So worth the $55/person, but once again there was a special on board and we paid $30/person. Sushi on Five- My husband doesn't care for sushi, but agreed to go one evening. The prawn tempura roll he loved, and the crab roll. It was amazingly delicious. Prices are listed on the menu our bill was $34. Main Dining Room: Beautiful area. To me it had old world charm and we enjoyed all other meals we ate here, except for a few dishes like the breakfast frittata it was disgusting, but never a worry you just order something else. The Mushroom soup and French Onion was divine. Lamb Chops too. All top quality. Oceanview Cafe- Buffet style...everything we ate here was delicious. The buffet seems endless. The curries were my favorite some of the best I've ever eaten. My husband said the same about the fish & chips. It is hard to find a seat especially on sea days but you can take your meal out by the pool. Just get a lounger first and don't juggle trying to carry your drink, meal, cutlery as there are wait staff roaming inside and out ready to take your drink order. At breakfast there's a section for an American style breakfast, but if you want toast you have to go to another line. Get your toast first and find the ketchup if you can, so the rest of your breakfast doesn't go cold. Celebrity this is one thing that definitely needs reorganizing. Entertainment - Just awesome, from the music talent, shows & comedians. We loved,loved,loved it. I thought the theatre too was quite beautiful with its old world charm even though sure it could use updating but it didn't faze us one bit. We also enjoyed ourselves immensely after the shows at the Constellation Lounge. By the way this is a great spot to view coming into port and/or other sites if you don't want to be outside. Another favorite spot was the Martini Bar - excellent Martinis Overall Experience- Alaska Cruise, it was one of our Best Trips Ever! We will definately sail with Celebrity again even on the Infinity, she may be older, but has lots of charm and a coziness about her. Our last cruise 14 years ago was with another cruise line, it was so awful that it put us off of cruising all these years. Celebrity you made us fall in love with cruising again. Thank you for such a wonderful trip. Read Less
Sail Date: June 2018
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another ... Read More
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another cruise while on board. The ship as mentioned in other reviews is not new; however it is very well maintained and nothing in relation of the ship's age impacted negatively our cruise experience. Embarkation was a breeze (15 minutes for security, 15 minutes for customs and 10 minutes for boarding.) Disembarkation and embarkation was smooth at every port of call except Ketchikan where a small delay occurred: it took 10-15 minutes. Final Debarkation in Vancouver using the self-assist process went extremely well. We were on the street, passed customs with our luggage in 15 minutes. This was our fastest debarkation process so far! Cabin 9057: Aquaclass. Very similar to the veranda cabin we had on Solstice. Very clean, well maintained. Loved the balcony with the large overhang protecting against rain and wind. No issue with noise from the deck above. The multijets shower was impressive. Plenty of storage space. Demineralized water and extension cord for my wife's CPAP were already in our cabin upon arrival. Bravo and thank-you to Racquel, who took good care of us in a very discrete yet efficient fashion! Food: Service at the BLU restaurant was attentive, efficient, personalized. Fantastic Experience! Bravos to Olgica, Carlos, Everson, Miller, Rina, Vivie, Jonathan! Bravo also to our sommelier Fernando, who really did a good job at enhancing our dinner experience and taught a nice wine/food pairing seminar. Fun and instructive! We ate most dinners and breakfast in Blu. Did not try specialty restaurants on this cruise. The food in BLU was excellent! We loved every meal, in particular, lobster night. Now that we are ashore, we already miss Blu. Food in the Main Dining Room for lunch was good to excellent as well. We really had no issues there, however, we did not use it very often. (twice I believe). Food at the Oceanview Cafe was good. I loved the pasta bar. However, finding a table at that OVC can be tricky at times. Cafe Al Bacio, and Mast Grill Bar all obtain good to excellent mark as well. Entertainment and activities: Luigi (Cruise director) and his staff did an excellent job. The production shows were well done and entertaining. We really enjoyed them, even more that last year's shows on Solstice. We went to all the late night shows except on the first night, due to travel fatigue. Games such as trivia, True or False, Minute to win it, Paper Airplane competition, Silent Disco and music throughout the ship kept us entertained and pleased. This was in addition to whale and nature watching! Captain and crew did a magnificent job in bringing the ship so close to Hubbard Glacier and by doing a 360 degree turn so that all staterooms with a view could take a look at this magnificent glacier. It was a unique and phenomenal experience! Service/employees at Guest Relation, Shore Excursion and Future Cruise were helpful and efficient! Ports: We took Celebrity Excursions for each of the port of calls: Icy Strait Point: We had a fabulous time. Weather was beautiful. Humpback whales were present in port wot welcome our ship! During the Rain Forest walk\Whale watching excursion, we saw bald eagles, a pacific coastal brown bear, a spirit bear, a deer and lastly more whales. Including one humpback whale who put on a show for us, by breaching three times and then swimming on its side to show all her fins. We will not forget this fabulous day! Juneau: Rain forest walk to Mendenhall Glacier and another whale watching tour. The walk was beautiful, and observing a mother black bear in the trees with her baby cubs swinging at the top of other threes a bit further, made our day! The arrival in front of Mendenhall Glacier was impressive. Wow! Ketchikan: Another rain forest walk. This was not a bad tour, but the visit at Betton Island did not reveal any of the fauna we had hoped to see. This said, was saw during the boat ride, a very large eagle nest with two beautiful bald eagles supervising the situation. The trees and flora at Betton Island were quite impressive though. All and all, we experienced a fabulous cruise and enjoyed every moment! It is an experience we will remember. I would recommend this cruise and Infinity without hesitation! (Just beware, by all accounts we were extremely lucky on this cruise regarding weather: we had very few rain showers and short ones only which contributed to our unique experience.) Fitness and Spa: We tried the gym one (it was a bit crowded and difficult to find an apparel, but we were able to do our workout) and we also tried the Persian Gardens once. The view from the "inside" Persian Gardens on Infinity was not as nice as the view from the same room on Solstice which was spectacular. This said, were were able to try all the rooms and really enjoyed the experience. Thank you very much Celebrity and in particular, to all the crew of Celebrity Infinity! Read Less
Sail Date: February 2018
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and ... Read More
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and entertainment in the atriam.But being smaller our cabin was in the centre so we did not have to walk far. We loved the cruise director.He was very funny and had a great personality. I have been on many cruises ranging from 6 star to 4 and found this cruise as good as the others.In fact the desserts were the best we have had, I dont understand people who have slated this ship because I did not meet anyone who wasnt happy.I do agree it is a bit shabby and you can see rust in places,but that does not make a great cruise.Its the staff,entertainment,food and itinery and they were all excellent. Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
3 Helpful Votes
Sail Date: December 2017
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for ... Read More
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for large families. Children running on stage during performances. When we boarded, there was an error. Over the next 3 days, I had to be at the main desk 4 times. Because of the long lines and the many errors for other passengers, this meant over 3 hours of my vacation time wasted to correct the original error otherwise I would not have been able to get on and off the ship. They never fully corrected the benefits that I was due to my having been on 4 previous Celebrity cruises. In order to get a table, we had to eat at 6:30. The person seating us had a hard time finding our table because everything had been rearranged to accommodate the large families. Some of the waitstaff were so flustered that it was difficult for them to get the proper food to our table. When it finally came to us, it was not always cooked properly. The sushi restaurant ran out of items on the third day of the cruise. This specialty restaurant was overtaxed and the food was no better than your corner home town restaurant. I wonder how they justify charging extra for this. The tours would come back at the same time. If you were not an Aqua or Suite or Concierge class passenger and the ship was tendered, you would have to wait over an hour in line to get back on board. The cruise staff was flustered because many of the parents did not care to supervise their children and they were scared to upset the parents. Activities were missed because of bad communication. Read Less
Sail Date: October 2017
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ... Read More
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ship which was fine and the view from the balcony allowed us to see some beautiful sunrises and sunsets and watch as we arrived in the various ports early in the morning without leaving the cabin. We were happy we upgraded from an inside cabin to a balcony at the last minute. There was plenty of storage space and the shower and sink in the bathroom were a bit bigger than usual. Our cabin steward was beyond wonderful! We enjoyed every port and the weather was very cooperative. We had some rain in Cartagena but we managed to do everything on our agenda without getting wet. This is a lovely colonial city. In Colon, we visited the old and new locks and we learned about the operation from the people who work there. In Puntarenas, Costa Rica, we saw monkeys, toucans, macaws, and we went on a boat ride where we saw crocodiles and many other bird species and animal life. We also had a delicious Costa Rican lunch. In Guatemala, we booked transportation to Antigua and we did a self-guided tour through this delightful city. In Puerto Vallarta, we walked the Malecon and in Cabo San Lucas, we took a water taxi for $10 each to the Arches and then went for a long, hot walk. The highlight of the cruise was sailing through the Panama Canal, which was an experience I will never forget. It was far more spectacular than I expected! Having Bill Fall to prepare us for what we were going to see and to narrate the transit was very helpful and enjoyable. We met many really nice people on this cruise, we ate excellent food, and we had an overall wonderful experience! Read Less
Sail Date: October 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
6 Helpful Votes
Sail Date: October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
2 Helpful Votes
Sail Date: September 2017
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With ... Read More
We are longtime cruisers, with at least 13 cruises and over 110 days at sea. My point is we have cruised before; Caribbean, Transatlantic, Bermuda, Alaska, Pacific coast. We’ve been on Princess, HAL, NCL, Carnival and Celebrity. With that background here is my review of my Pacific Coast cruise on Celebrity’s Infinity 9/17-24/2017. We booked this cruise based 100% on the itinerary. It started in Vancouver, then Seattle, Astoria OR, sea day, San Francisco, Monterey CA, Santa Barbara CA and ended in Laos Angeles. The Infinity is beginning to show its age. The décor and artwork are not up to today’s standards, wear and tear was evident in many places, but all things considered it is a good ship. The staterooms were bigger than I expected and the baths were spacious compared to many others. The ship’s layout was pretty typical, we had no trouble finding anything and after a day or so easily found our way around the ship. The entertainment seemed to be a cut above what we’ve seen elsewhere. The magician Chris Funk was very entertaining, funny and mystifying. He did an evening show and an afternoon up close show. Both were well attended and well accepted. Lou Gazzara is a very talented singer from Las Vegas that also did an evening show and an afternoon performance. The final headliner was a Billy Joel tribute performer that played piano and sung. I didn’t record his name but I wish I had, he was also excellent. And to show he was willing to do whatever was needed for us to have great entertainment, the piano player for Lou Gazzara couldn’t perform that night and he filled in on the piano. But we all cruise for the food don’t we? Breakfast and lunch were as expected, all the standards and more (a poached egg station?) were available, no surprises, no disappointments. Our dinner staff was excellent. For some reason there were 6 empty tables around us and our seven top was our staff’s only table. The five dinners we ate there were all first rate. No complaints. Qsine is a $45 specialty restaurant that is as much an experience as it is a meal. Every diner is given an iPad as the menu. There are 20 choices and if you like you can get them all. Each is a small plate and I believe we had 7 plus dessert for the two of us. Each item was a work of art and even though the menu described the items each was a surprise when it hit the table. I highly recommend checking it out. It’s very hard to get everything perfect, and the two failures on this cruise were bad enough for us to decide we will not return to Celebrity. The first was the Chef’s Table dinner. These are usually only offered once per cruise and only seat a few people. We had 8 guests and an officer at the table. I think the best way to describe the Celebrity’s Chef’s Table (CTC) is to compare it to our last Princess CT. The Princess CT (PCT) started the day before, we all met with the Executive Chef and Sommelier to discuss the menu and our likes/dislikes/allergies, etc. They then went off to prepare the food and wine pairing. The CTC started with an invitation in our cabin stating time and place to meet. Both CTs met outside the galley. PCT gave us all white chef’s jackets and taught us proper handwashing technique before allowing us to proceed. They then brought us into the galley where we again met the Executive Chef and the Sommelier. There was an ice carving on a table surrounded by appetizers on a spoon and a small glass of wine for each of us. The next app was also served there, with another wine. We then toured the galley, hung up our jackets and were led to a table. Each seat had a small loaf of bread with our name written in chocolate for a place card. CTC met outside the galley, we posed for a group picture, then went on a brief galley tour. From there we were led to our table and found our seats by the paper nametags. On the PCT we were served more appetizers (a total of 6), each arriving on a tray with fresh cut flowers. Followed by soup and sorbet. The main course was Roast Veal Shank and Beef Tenderloin carved tableside, followed by dessert. The CTC had one appetizer, soup and salad. Sorbet was on the menu but not served. Main course was a choice of Filet or Turbot. Dessert was a “Chocolate Sphere. “ a hollow ball of chocolate filled with a fruit filling. They told us that usually they light the chocolate and it melts into a smooth dessert but for safety they would not light them. Instead we had to use our spoons to break our way through the hard shell to get to the inside. It may have been good melted, but as served everyone just had a few bites and pushed it away. PCT cost $200/couple, CTC was $250/couple. We left very disappointed. Second problem was with the only shore excursion was the only shore excursion we booked through Celebrity. We were in Santa Barbara on Saturday and my wife decided she wanted to see the Reagan Library, a $129 excursion. I filled out the form on Thursday and dropped it in the box at 3pm. On Friday morning (the excursion was on Saturday) we got a phone call at 6:22am. We had nothing planned and our intention was to sleep in a little. But a phone call at 6:22am ended that idea. The caller said she had just seen our request (shore excursion was open for 2 hours the night before) and it was no longer available. Yes, we got a very early morning phone call to tell us our trip for the next day wasn’t available. I got madder and madder throughout the day and finally decided I needed to talk to someone. I went to the excursion desk when it opened and asked to talk to the manager. The staffer on duty asked what it was about and I said I just needed to talk to him. She said I needed to explain the whole story to her and she would decide if I could speak with him. I left and went to guest services who called him and had him come talk to me. He heard the story and promised to look into it. A few hours later he called back, apologized, said “the girl has been reprimanded and apologized” and that we were now booked on the trip. The tickets say to go to the theater at 8:30am. We sat in the theater until 9:45, at which point we had to tender to the pier and walk to the bus. In route the tour guide said our time would be limited to 2 hours at the Library due to our late start, that usually there was 2 ½ - 3 hours. They were ready to leave on time, the ship delayed our exit and we were cut short. No one felt there was enough time to see the library. There was also a stop at the Paramount Ranch to see some old movie sets. Everyone on our bus asked if we could skip that and stay longer but she said she had to take us. When we arrived she said due to traffic we only had 5 minutes there, but the driver said he could avoid traffic and we could spend half an hour. Everyone was back on the bus in about 15 minutes, it was a worthless stop to us. And by the way, there were 16 empty seats on the “full tour.” A few words on the staff and I’ll end. The main dining room staff was great. Everywhere else the focus seemed to be on them and not the guests. We were expected to yield to them when walking anywhere. They would never step aside or avoid us, we always had to give way. One waiter on the buffet are walked down the line singing “love me, love me, like I love you. I love you all my guests.” Two staff (again, not the main DR) told us “you will get a survey, please mark all employees a 10. If there is something you didn’t like write it in the comments, but you have to grade us a 10 or we won’t get raises and bonuses. Always rate everything a 10 or it is bad for all of us.” Was it a good trip? Yes. Did I have a good time? Yes. Am I glad I went? Yes. Will I cruise again? Yes. On Celebrity? No. We have a choice where we spend our money, that choice will most likely be Princess. I had heard that Celebrity was trying to be the upscale brand to the Royal Caribbean sister brand, if so they need to keep trying. Read Less
4 Helpful Votes
Sail Date: August 2017
Recommended by travel agent. upon boarding the celebrity infinity we proceeded to the buffet lunch, as we awaited access to our aqua class room. we were immediately set upon by the waiters & waitresses trying to have us sign up for ... Read More
Recommended by travel agent. upon boarding the celebrity infinity we proceeded to the buffet lunch, as we awaited access to our aqua class room. we were immediately set upon by the waiters & waitresses trying to have us sign up for the daily "drinks package" @ (us)$55.00 per day per person plus an 18% gratuity. (if there were 2 persons in a room, both had to buy the "drinks package"). since my wife and i usually share a bottle of wine with dinner, we were definitely not interested in the "drinks package" which included only drinks by the glass and not bottles of wine with dinner. when we repeatedly declined the alcoholic drinks package we were then pressured to buy the non-alcoholic package or the bottled water package. One of the reasons we chose aqua class was to have access the aqua blu dining room, which was designated for aqua class passengers only. the wait staff in the blu dining room were all excellent and very cordial and most food was fine but the new york and ribeye steaks were meager and so thin that all the steaks, we were served, well done!! while we could afford it, we were not inclined the pay a us$45.00 per person cover charge to go to the tuscan dining room to try to get "decent steak". All drinks were accessed an 18% gratuity, including a small bottle of water which was sold for us$3.00 (total us$3.54). it should be noted that 2 small bottles of water were initially provided in our room at no additional cost. Internet cost of us$249.00 for one (1) week is excessive, in our opinion!! Library extremely small for 2170 passengers. During may, 2017, my wife and i took an all-inclusive cruise with regent through the middle east and when comparing the costs on a daily basis between celebrity and regent (for the cruise, all beverages, gratuities & internet) the all-inclusive regent cruise was much less expensive!!!! And when taking into account that most of regent's tours were included in the cruise cost, regent was even more economically attractive. we came to understand why numerous other regent cruisers we spoke with sailed with regent repeatedly. The Theatre on the ship was spacious and the entertainment/entertainers "top notch" Read Less
32 Helpful Votes
Sail Date: August 2017
I had read so many bad reviews about the ship after booking I was terrified that we were going to have an awful trip and since three other couples were joining us based on my choice I would have felt terrible if all of the bad reviews were ... Read More
I had read so many bad reviews about the ship after booking I was terrified that we were going to have an awful trip and since three other couples were joining us based on my choice I would have felt terrible if all of the bad reviews were true. Instead we had a fantastic trip. I thought the ship was great. The layout was nice. Everything was clean. The staff was very accommodating. Our room steward responded to all of our requests in a timely manner. We ordered room service a couple times and they always delivered as requested in a timely manner and the food was excellent. Our waiter in the Trellis was perfect for our group. We all wanted to adopt him into our family by the end of the trip. The other crew members that we interacted with on the most part were great. There were a couple servers in the buffet that were a bit rude but overall it was a good crew. My biggest complaint was that I felt uncomfortable about not having a drink package. I don't have a need to drink bottled water and actually would rather just stick with filtered water for environmental reasons and at most I have 1-2 alcoholic drinks so I didn't need the drink package. Every time I went to the bar to ask for a glass of water I felt as if it wasn't appropriate. And when I tried to order the "daily drink special" the bartenders didn't know what I was talking about. I know it is added income for the ship and crew when you purchase the drink package but I wish I wasn't made to feel so uncomfortable for opting out. The shows were entertaining. The acrobats on the last day were fantastic. I loved that show. There was always some kind of activity i.e. games, dancing, trivia, pool, spa. We only had 3 port of calls so we spent a lot of time on the ship but I was never bored or lacking for something to do. As a matter of fact, I had brought a book along thinking I was going to sit on my balcony and read but I never had time to do that. The food was fabulous and plentiful. I had no complaints and I was looking for the faults. We didn't go on any shore excursions so I can't rate them. Everything else was excellent. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise