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2 Helpful Votes
Sail Date: September 2017
Celebrity Cruise ship was highly recommended by our travel agent and we are so glad we took the advice. From the minute we stepped on board to experience our first ever cruise we had nothing but amazing service, food and entertainment to ... Read More
Celebrity Cruise ship was highly recommended by our travel agent and we are so glad we took the advice. From the minute we stepped on board to experience our first ever cruise we had nothing but amazing service, food and entertainment to enjoy. We booked a balcony room because that is how we really wanted to experience Alaska. The room was mid ship to help alleviate sea sickness which was an issue for half a day when we were in open water. We never saw an unhappy face on any staff member on the ship which really made our vacation a great experience. There are no words to express how amazing all our dining experiences were from breakfast delivered to our room, eating in the dining room or the cafeteria to lunch and dinner. We never felt the need to eat at one of the added restaurant options you had to pay for. Entertainment was 5 Star every night and we never missed a show. We enjoyed the shopping on board, the amazing massage at the spa, the cafe for a slice of cheesecake and coffee, High Tea served everyday between 3-4 and all the endless options to keep you entertained on board the ship. Ports along the way are geared for cruise ships and lots of shopping so to really experience Alaska we choice excursions that took you away from the port. We did not book our excursions through Celebrity which saved us some money and there were no issues with not making it back to the ship on time as these companies are all working with incoming ships and their departure times. To sum up our experience I would not hesitate to recommend Celebrity for seeing Alaska! Read Less
6 Helpful Votes
Sail Date: September 2017
Back in 2010 we cruised to Alaska on the Celebrity Millenium, we loved it so much we wanted to go back, we did and we loved it all over again! The Infinity is just like the Millenium, while they may be older ships they are clean and well ... Read More
Back in 2010 we cruised to Alaska on the Celebrity Millenium, we loved it so much we wanted to go back, we did and we loved it all over again! The Infinity is just like the Millenium, while they may be older ships they are clean and well taken care of, every one of the crew we came in contact with was always smiling and saying hello, the crew was wonderful! The ports were very nice as well as the excursions kayaking, fishing & a helicopter ride to the Mendenhall Glacier and a guided walk on the glacier. We had a balcony cabin, that was extremely clean and well stocked. Embarkation was a longer process this time than it was back in 2010 I thought I'd never get on the ship! Disembarkation was well organized and speedy. We always went to the Rendezvous lounge and they had all different kinds of entertainment. This is the first time we had the Select seating and it worked out better than the assigned seating. Being a vegetarian I always had enough choices and the food was excellent. Read Less
2 Helpful Votes
Sail Date: September 2017
Chose this cruise as our first Celebrity cruise to travel with friends for the both of us. The cruise was comparable to any of the main line cruises that we have done.. Princess, NCL etc. I find that the cruise lines are more alike than ... Read More
Chose this cruise as our first Celebrity cruise to travel with friends for the both of us. The cruise was comparable to any of the main line cruises that we have done.. Princess, NCL etc. I find that the cruise lines are more alike than different. The ship wasn't overly welcoming on Embarkation. Traveling with friends we got on the ship and was told to go eat lunch. No sit down lunch in the Trellis on day one. We were sent to the Buffet (madhouse) so headed out to the grill at the pool deck. To say I was underwhelmed was an understatement. No music no poolside ambiance, NO staff on the pool deck. This was very different from prior cruises. The grill was open and the burgers were average. I went back to the grill to get a drink, they told me drinks were in the buffet? Seriously? We were avoiding the buffet due to the crowds. They couldn't have water on the pool deck. The drink station was closed. The announcement that the rooms were now open at a little after 1:00, On to our room. Room was great, clean well made up room. Our room Steward Singh was a delight, our room was spotless each and every day. We had 2 of the "sweet sixteen" rooms with the larger balcony, very nice. The dining or back to the dining, there is an old saying that there are two types of people in a hospital, those that are really sick and those that complain about the food. That being said here is my take on the dining/food on the Infinity. Monday morning went to the Trellis dining room....the first and last time there for breakfast. The french toast was literally toast...thin 1/2 thick toast, 3 half slices and omelets were burnt, gave us something to laugh about. I wish we would have taken a photo. We thought the buffet was better for breakfast. Overall I thought the food was typical cruise fare food, no better than NCL or Princess no worse. The main dining room (Trellis) was adequate for lunch and dinner. The room itself was crowded with no defined aisle ways for the staff, hence we had people knocking our chairs to weave in and out of the dining room to get to their tables. Noisy and not conducive to a fine dining experience. The poor service staff had to lift trays over heads to deliver meals. I find the Trellis unusual in that anytime dining you could make reservations for meal, kind of defeats the purpose of anytime dining in my opinion and slowed down the seating process. It is also odd that all but one free food venues are aft which adds to the crowding. The Tuscan Grill was EXCELLENT, worth the added cost, we did this restaurant twice and had Johnny "Walker" as our server because the food and experience was so far above the Main dining room. The production shows were the best I have seen on the other cruise lines I have sailed. They were professional and entertaining and so talented, not cheesy like on another line. The aerialists were amazing and the Choreography and show themes were great and fitting for all age levels. Tina and Luigi were great! This was our 4th trip to Alaska so didn't do any ship shore excursions or outside excursions. We would sail Celebrity again if the itinerary and price point were what we are looking for. Read Less
Sail Date: September 2017
We decided to do this cruise to see Alaska once again after 10 cruises with Celebrity we had a great time we caught up with friends and made some new ones that's one of the nice things about cruising , I suppose you start to compare ... Read More
We decided to do this cruise to see Alaska once again after 10 cruises with Celebrity we had a great time we caught up with friends and made some new ones that's one of the nice things about cruising , I suppose you start to compare different areas couple of things we felt could have been better are rated below older ship cabin shower curtain in bathroom , food was a bit all of the same in the MDR ,public areas bit tired looking . and once again the ships excursions expensive. The staff fabulous again from our room attendant Harris to our waiters food and wine in the MDR ,entertainment was great after listening to Frank and Dean Martin all day everyday on the Summit New England cruise last year it was great to hear something else being played and we like all kinds of music and of course the Martini bar is always a great spot. Ports we enjoyed Juneau was the highlight for us helicopter ride to the Mendenhall Glacier also The Hubbard Glacier . Great cruise director Alejandro did a good job enjoyed our cruise and now planning the next. Read Less
1 Helpful Vote
Sail Date: September 2017
The Infinity is an tired, old, worn out ship. Food was awful. Tuscan Grill, extremely disappointing. Salmon in Ocean View Grill and hamburgers and hot dogs on pool deck were the only good meals. Eggs cold every morning in MDR. We are not ... Read More
The Infinity is an tired, old, worn out ship. Food was awful. Tuscan Grill, extremely disappointing. Salmon in Ocean View Grill and hamburgers and hot dogs on pool deck were the only good meals. Eggs cold every morning in MDR. We are not picky eaters. I am no gourmet cook and we eat my cooking, but this was even worse than what I cook. Bed was hard and very uncomfortable. We had a wonderful room steward, Sedb, who got us an egg crate for the bed and fixed the veranda door that was very difficult to open. On a positive note, the ship was clean and the staff did the best they could with what they have to work with. The entertainment in the theatre was also very well done and Luigi, the cruise director did a nice job. We feel that Celebrity can get away with putting no money into this ship because of its ports of call, Alaska and Vancouver. However, there are other ocean liners that probably closely mirror our iterary. Even though this was my six Celebrity cruise, I will be looking at another cruise line for our next ocean cruise Read Less
Sad
1 Helpful Vote
Sail Date: September 2017
Choose this cruise. A. Been on a celebrity ship before = greatly disappointed as service standards dropped dramatically, some of staff very rude, food in self service good but sometimes very difficult to get a seat. Food in allotted ... Read More
Choose this cruise. A. Been on a celebrity ship before = greatly disappointed as service standards dropped dramatically, some of staff very rude, food in self service good but sometimes very difficult to get a seat. Food in allotted restaurant not well written in the menu and vegetables consisted of French beans / carrots every evening meal choices werenot great B. Have wanted to go to Alaska = would have needed longer to have seen more of Alaska. Was given to understand that we would have been able to see wildlife from the ship on the shoreline but I suppose it was a too bigger ship to get nearer, however did see a few whales. On the whole didn't enjoy the cruise, C. Wish I'd chosen different cruise line as never had problems with any other cruises we have been on. D.However cabin was adequate for our needs bed comfortable. Read Less
5 Helpful Votes
Sail Date: September 2017
Our first cruise, to see the wild life in Alaska was on our bucket list. We were not so sure about cruising being in close confines with lots of people for a week. However, we needn't have worried! We met many lovely people and enjoyed ... Read More
Our first cruise, to see the wild life in Alaska was on our bucket list. We were not so sure about cruising being in close confines with lots of people for a week. However, we needn't have worried! We met many lovely people and enjoyed conversing but there was also plenty of space and varieties of venues to share together. One favourite was the Constellation Lounge, great for wildlife spotting - saw turtle, porpoise, dolphins and humpback whales. Another relaxing area was the Cafe Al Bacchio. Delicious coffees etc with delightful waiters and waitresses. The same can be said for the Trellis restaurant. Excellent food and choice, the ultimate for us one night was scallops, followed by lobster tail and Baked Alaska for dessert! Victoria was a delightful sommelier too, and greeted us each evening like long lost friends. The standard of the shows in the theatre were amazing, west end quality - congratulations to the 5 singers, the dancers, acrobats and all the supporting team. There was plenty of opportunity to join in activities but we enjoyed relaxing in areas such as the Rendezvous lounge, again great music by Mr H and Take 5. Lovely venue for a pre-dinner cocktail! We had pre-booked excursions in Icy Straight Point, Juneau and Ketchikan and they all worked like clockwork - saw a brown coastal bear on our walk in the Spasski River valley, enjoyed the Alaska String Band up the Mount Robert's Tramway in Juneau. Went to Mendenhall Glacier, a good visitor centre there. Excellent walk through reserve at Herring Cove, saw black bear fishing for salmon, a river otter etc and Red was a brilliant guide. Dr Ann Burgess's talks were excellent and informative too, especially when we viewed Hubbard Glacier. Read Less
2 Helpful Votes
Sail Date: September 2017
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in ... Read More
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in the Constellation lounge. It was ridiculous how long it took to get a drink. And several were in slow motion all the time. Very frustrating, and yet the Martini Bar Bartenders were amazing and plentiful! They made it so fun to watch their antics, playing and interacting with customers. Our room was great. We did balcony and were very happy with the size and space to put everything. We had a wonderful cabin steward. The evening entertainment was a nice variety. The comedians were awesome, the aerialists were amazing and the singers were really good. We enjoyed the Entertainment Cruise Director Luigi! And we really enjoyed the other entertainment director - Nacho! However, his assistant Jeanna was so LOUD and obnoxious. She is way over the top and we left several events because she yells into the microphone and we didn't want to listen to her. Our only real disappointment was the food. The Ocean view cafe lacked flavor, options, and creativity for breakfast and lunch. The 2nd row of food was unreachable due to the shields. It really needs to be redesigned. The food had no flavor. No one in our group was happy with any of the options there. Very disappointing. We ate in the dining room every night and it was hit and miss. Some nights were really good with options and others were disappointing as well. We've had such great food on previous cruises and this was definitely not something to be excited about. Overall, we enjoyed the cruise and especially the staff.... Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.8
Rates 4.0 4.1

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