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455 Celebrity Infinity Alaska Cruise Reviews

This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy ... Read More
This is a long review. The itinerary and weather on my cruise were great and we enjoyed vacation. Always start an Alaska cruise in Vancouver. The port was a breeze to get on and off the ship and Vancouver is a great city with an easy airport to navigate. But as to the ship, and Celebrity, I will not repeat on the Infinity and am now hesitant about Celebrity for food and beverage defects which are probably across the line. The crew (waiters, stewards) were all very nice except one lady in Guest Services. Also, after three Alaska cruises, Princess’ Alaska cruises still have much better timing as for as ports, e.g. much longer hours in port. The Infinity is the perfect size, by today’s standards a 2,500 passenger ship is medium/small. To me, I never felt crowded, plenty of empty space to be alone, not pushed, can relax, and easy to get on and off the ship. This cruise did not seem near capacity, maybe 2,000 passengers on this trip; I have no idea but it was not crowded. Nothing was every busy except the top of the ship when we were at Hubbard Glacier. We spent a lot of quality time at the Hubbard and the weather was perfect. They also had a brilliant scientist on board, Milo, who was fun to listen to. From what I could tell the kids club was very good and fun for the kids. My Cabin: The cabin is large and the built in drawers, deck, closet were great. I had a balcony Concierge class on deck 8 midship which was very convenient. The cabins are a nice size, closet big, cabinet space ample. The beds are very narrow. The wall opposite the bed was floor to ceiling mirrors which may be fun for certain people ;) The balcony was very nice and well maintained. It also had two clean chairs and a table. The bathroom had a handheld shower which was nice, but the bathroom also had a strong mildew odor. I saw the vinyl flooring in the shower and by the sink had two rips in it and the water was flowing under. I told the cabin steward but it was never fixed. I did not like that the only electrical plug is on the desk near the balcony window and no plug in the bathroom for the hair dryer. The drape on the sliding balcony door was NOT black out and we saw the light clearly shining through the drape. That was a first as other ships are pitch black when the drape is closed. Ship Aesthetics/Artwork: The ships artwork on Infinity are a joke. Tiny 3D Printed figurines from 15 years ago. The ships colors are brown, brown, black, brown and brown. Aesthetically the Infinity is standard old fashioned boring (similar to Holland America). Nothing exciting like Carnival or modern Zen chic like the Celebrity Reflection which is my favorite ship of all time. The Food/Beverages Very Disappointing: Celebrity food is no longer spectacular; it is now average. The food in the main dining room is basic, cruise food. Nothing stood out as artfully placed on the plate, the same breadsticks and plain French bread, a couple times a brown bread. Everyday they made a big deal about whipped butter and some other bread topping like hummus or something else. The bread spreads they can skip, improve the bread and improve the other parts of the meal. The fish entrees and appetizers were dull. I was mostly irked that the waiter said we had real Alaskan salmon, which I thought meant wild, but I’m 98% sure the fish served was farm raised (light pink in color). Also, the entire ship does not seem to care about cocktails. The cocktail menus are difficult to find even in the bars. And, it’s the same menu everywhere except the martini bar which does not accept the Classic Beverage Package $12 limit. More frustrating, the bartender said I don’t pay the difference between the $12 package and the $15 martini drink. I must pay for the entire $15! Also, the “cocktail of the day” while only $5, is also NOT included in the Classic Beverage Package! The Cocktail menu is essentially one page listing some basic cocktails and except for the martini bar. Also, none of the bartenders (except in the martini bar) made decent mixed drinks. Example, only the martini bar guys muddled the mint in a min mojito! If you are a cocktail drinker, go on Princess, Carnival or some other cruise line. They also have very few bartenders and cocktail waitresses. In the large bars often the only persons working, even at 9:00 pm, were two bartenders who also had to deliver the drinks! More on the Food: The food was meh. 5 years ago on Reflection the cuisine was the best I ever had in over 30 years of cruising. It was particularly disappointing that they used farm raised salmon in Alaska and not wild caught salmon. However, the filet mignon and similar beef cuts were perfect. We mostly ate in the main dining room, and the presentation was nothing special, the choices pretty boring. The buffet food was almost always cold and not appealing and the pizza blah. Again, look at the Princess pizza parlor which is excellent. The ice cream in the buffet area was usually icy not creamy. They do offer many no sugar ice creams if you need that. The “gelato” bar was better, but not worth $4 per serving. The coffee bar scores a 3 compared to the choices on Princess or Holland America coffee bars which are a 9. For a basic coffee or cappuccino fine. But they offer nothing unique and the execution was almost always sloppy. I liked the spa cafe on the pool deck except they charged $6 for a small smoothie! The Cake Deserts are too sweet: Celebrity needs some new desert recipes that are not 95% sugar. All of the cakes except for the chocolate sacher torte, tasted of biting into a sugar cube. They looked nice, but tasted like raw sugar. However, the cookies and macaroons were very good. Hints: The QSine Petit Chef is fun worth the extra $45 (first night discount) to pay for a specialty restaurant. Note, they pass out a flyer to save 20% the first night, but everyone pays the same $45 so that coupon was misleading. ☹ The gym equipment is excellent. I particularly liked the treadmills with a large tv, Bluetooth, etc. I was surprised they never had a trainer or gym person try to sell a package of classes because I and my athletic kids, would have signed up. Ship photos: They took very few photos of passengers which seems strange as thy are a good profit center at $25 a photo. We made it a point to pose for photos, but I felt it strange they were not pushing them nor pushing a package photo deal like most cruise lines. Spa: Very few people took advantage of the spa. They had a lot of specials, and I think if you asked for a $109 for 50 minute massage "special" even if not advertised they would give it to you. The Persian garden on this boat is NOT worth it, even if free. Internet: If needed, buy your Internet mid-way to two days before the end of your cruise for a discount. You don't need internet because the ports have good coverage. Also, the Infinity’s internet was spotty and often went out. It completely went out for everyone, including the Concierge guy, the day before the end of the cruise so we could not check in early with the airline. Premium drink upgrade $14 is worth it for the last 3-4 days of the cruise. The classic drink package included as a perk is OK but is irritating because you only get simple mixed drinks and beers. The classic drink package does NOT include martinis at the martini bar and the martini bar is the ONLY bar with professional bartenders who know how to mix a drink. And as stated above, you cannot pay the $3 for an upgrade per drink. Walking the deck: It was odd that there was NO promenade deck which allows you to walk the perimeter of the ship with a covered ceiling above. In Alaska, if it rained or was windy it would be nice to walk outside while semi covered. Also the top deck (above pool level) has a small walking/jogging track but it just goes around the pool area which is small. The outdoor large screen video played movies all day if you wanted to sit and freeze a little. Guest Services: We had an interior cabin across the hall from our balcony cabin. On every other ship when I had a similar set up we were able to encode our key cards for both rooms. Celebrity said they recently changed their computer system so could no longer do that or issue two keys. That was false. I went back and asked for another key and they gave me one and that key opened the door without cancelling the first key. It was also irritating that the ship did not sell post card postage. Crew: all crew were nice, most excellent. My friend in another cabin was upset when she asked for a hair dryer the first night and was told "I'm on break now when I'm done". But they need more bartenders and wait staff. Shore Excursions: Take advantage of the pre-cruise package prices. Book the online 3 excursion tour special at least 4 days before the ship sails to get some good discounts. No excursion discounts are offered on board. On shore excursions except for Icy Point book at the pier and save money. For Icy Point just do the whale watch tour with the ship which was excellent. You can also use a web site like https://www.shoreexcursionsgroup.com/v/a/costco/ Example, at the dock I paid $300/per person (Celebrity charges $449) for the Juneau Helicopter Herbert Glacier tour the dock company was http://www.panhandleexcursions.com/ . where you land on the glacier and walk around for 30-40 minutes for $300 each. Just so you know, this company on the pier books with the helicopter company https://www.coastalhelicopters.com/ which you can also directly book with. As it turned out, we went to Herbert glacier and the weather was perfectly clear, the cruise people went to Mendenhall because they use another company and it was foggy so they had their trips cancelled! Always bargain with the people on the dock selling excursions. The lovely girl who booked our helicopter tour also gave us (4 persons) a private free ride to the Mendenhall glacier, she hung out for 1.5 hours so we could walk around and explore for free! I tipped her a $100 which still saved us $100. In Ketchikan don't be afraid to walk down the dock to the excursion shacks down the road. The vendors raise their prices for the tourists just off the boat. If you go to a dock where the prior ship arrived a couple hours earlier you can get a better deal. Also, the guys selling walk in their private property wooden elevated board walk and see bears are jerks. I had a very good time, but I always enjoy cruises no matter what happens and realize no cruise is perfect. I have taken three Alaskan cruises, two with Princess and this one with Celebrity. Princess has by far the best itineraries for Alaska; "best" is based upon the length of time in port and the hours spent in port (e.g. afternoon hours in Alaska are drier and sunnier than the first half of the day.) I choose Celebrity because 5 years ago on the Celebrity Reflection I experienced the best cruising of my life. But I won’t go on the Infinity again, and probably not with Celebrity because the food/cocktail issues are likely systemwide. Read Less
Sail Date August 2018
Dirty and smelly cabin, ship (infinity) well past its use by date, do not go on it. They are really not bothered when you complain.We have cruised 16 times with various other companies and this is the first time that we have had cause ... Read More
Dirty and smelly cabin, ship (infinity) well past its use by date, do not go on it. They are really not bothered when you complain.We have cruised 16 times with various other companies and this is the first time that we have had cause to complain. Celebrity complaints department have still not replied to us.This was a very expensive trip of a life time, cruise Alaska then the Rocky Mountaineer, while Alaska was great coming back to a tired old ship with a shocking concierge level stateroom spoiled the whole trip.The food was mostly bland, in the maim dining room it was ok but never more than that. As with all the cruises we have been on, the crew were very good, it must be hard for them working on a ship that is so bad. This was the last season for Infinity in Alaska, perhaps we should have waited. Embarkation was terrible due to US Customs. Cabin score is 1 star because it wont allow zero. Read Less
Sail Date August 2018
Excellent Ship and Staff all who were so helpful and friendly. Our waiter in the evenings David and assistant waiter Fauzi went over and beyond their duties to make our stay that more enjoyable. Our cabin attendant Hafiluddin was also ... Read More
Excellent Ship and Staff all who were so helpful and friendly. Our waiter in the evenings David and assistant waiter Fauzi went over and beyond their duties to make our stay that more enjoyable. Our cabin attendant Hafiluddin was also friendly. Lots of short excursions offered, which I suggest you book early as we missed out on the first lot of whale watching tours, but did manage to book one at the next stop. We were also very lucky to have been offered a galley tour which we found very interesting. All the restaurant that we eat out the food for excellent and so much to choose from. If you went away hungry you only had yourself to blame. The theatre shows were great but we only managed to get to three. We chose this cruise for its distinction to Alaska and also it was not the biggest cruise ship. I preferred the one a little smaller the most which were bigger. We were not disappointed and would sell with Celebrity again. Read Less
Sail Date August 2018
We have never been on a cruise before, and it wasn't necessarily our desired vacation, but we wanted to see Alaska, and we live close enough to Vancouver to avoid the costs of flights. We are now converts after such an amazing ... Read More
We have never been on a cruise before, and it wasn't necessarily our desired vacation, but we wanted to see Alaska, and we live close enough to Vancouver to avoid the costs of flights. We are now converts after such an amazing experience with Celebrity. I had been reading reviews of this ship, and reading comments such as 'the ship is dated'. Let me tell you, if anyone can say one negative about this ship, the customer service, the food, the facilities, or anything, then they are just miserable bags who likely are not happy in anything in life. Granted I have never been on another cruise before, but this is 5 Star across the board. The dining options are plentiful and exceptional. Just eating at the buffet is satisfying enough, variety from around the world, so much choice, and daily chef specials. The entertainment is non stop, several options every hour of he day. This strikes me as a serious party ship which met our satisfaction. The ship was probably 40% families with children, so not the stereotype of all seniors that everyone told me to expect. There was a teens club (one negative, we didn't see our son half the trip because he loved the teens club so much and met so many friends), fabulous kids club. So, for those with families, this cruise in the summer should be appealing. Shawna the cruise director, is top notch, she has a bright future. What a talented young woman, witty, confident, personable, amazing qualities that will propel her to big things ahead. The dress was casual, during the day it seemed anything goes, and the evening you saw everything from a golf shirt to suit and tie. So for those worried about rolling in ball gowns and tuxes, don't sweat that. Mind you people who dressed up looked so fantastic. I tried to understand how much motion you feel on the ship, and rarely read a review that mentioned this, and most people I spoke to said you would never even know you are on water. Trust me, they are liars. I have been off the ship for 30 hours now and still feel like I am on it. One night I was awoken to major movement that the captain acknowledged in the morning announcement, which he said are rare 11 foot swells. However there are times that I felt like I couldn't walk straight. My 13 year old was also struggling with it, but it settles down for the majority of the time. But there is no doubt you feel it at times. Perhaps others didn't feel it? I didn't pack correctly for summer in Alaska, again an area I felt like I didn't get useful information prior. I would suggest you need 4 seasons worth of clothes. Definitely cold, wet and windy at Hubbard Glacier, to swimsuits and sunscreen and pool days on 2 days. I am from cold, wet Canada so for those coming from warm climates, something to be mindful of. Hoodies for the day, warmer jacket, and t-shirts are also needed for the poo, deck, the gym. Rooms are a little cramped for a family of 4. But it is a cruise ship and that was to be expected, so we spent very little time in the room. So much food variety, everyone should be happy, exceptional entertainment, and fun throughout the day. Customer service is exceptional, you can get a drink pretty much any ware. Apple Store on board that did training such as 'how to get the most out of your IPhone camera. Except they charge for all of their training. A trillion dollar company knows how to create enemies. So needless to say I didn't attend their offerings. The gym is as good as you can expect, the treadmills are the best quality I have used. Classes through the day. They could perhaps have a basketball available for the basketball court. Just sayin. The smoking sections could have had better forethought, next to the family pool and beside the running track. Hello, who thought of that?? They have a casino, gym, outdoor movie theatre, cafe x2, beatiful theatre for entertainment, several dining restaurants (mostly for additional cost), shops, duty free, many bars mostly with different themes, adult pool with spa, family pools, kids and teen clubs, library, so many outdoor options. Shore excursions were mostly outrageous in cost, no exaggeration. It appears that very few did them because of the cost. Perhaps promoting more affordable options would be a consideration. Alaska is beautiful, Milos was amazing source of expertise on the area and a comedian to boot. Do your research on the ports of call to check out this beautiful part of the world. Our family night recommends this cruise on the Celebrity Infinity. Read Less
Sail Date August 2018
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our ... Read More
We read reviews prior to booking in January for trip to Alaska on Celebrity and were expecting more. Our trip was average at best and food was not as good as our previous cruise on Royal Caribbean. Weather was not good except for our day in Ketchikan on this trip but nothing we do about that. We booked all of our excursions ourselves instead of through cruise line which worked our well and was less expensive than utilizing cruise line. Research via trip advisor for things to do. We we did wildlife and whale watching as well as Misty Fjords on a float plane. The plane excursion was great. Trip to mindenhall glacier and national park was very good. Food was disappointing except for the Ocean Blue Cafe. Best bets is to get food to order at the cafe. You can do this at breakfast and lunch. Trellis dining room was okay but nothing to write home about. Our best meal was at Tuscan but 90 dollar upcharge. Entertainment was okay. One good comedian, good Elton John Tribute and decent cast shows. The waiters and servers were very personable and good. Jorge was very good at the Trellis. Trip to Hubbard glacier was great even in wet weather. Rooms were okay, decent shower, uncomfortable bed and pillows and limited closet space. Furnishings were dated. Would I cruise Celebrity again? Very doubtful, it was less than expected. Read Less
Sail Date August 2018
We went on the Celebrity Infinity for a round trip Alaska cruise departing from Vancouver, BC on August 5th, 2018. We went on the trip with me, my wife, our 16 month old son, and extended family. It was a family reunion trip, which seems ... Read More
We went on the Celebrity Infinity for a round trip Alaska cruise departing from Vancouver, BC on August 5th, 2018. We went on the trip with me, my wife, our 16 month old son, and extended family. It was a family reunion trip, which seems to work well on cruises since there's something to do for everyone and it's easy to find space to get together as a family. First off I need to say that the crew went above and beyond to make it a memorable and enjoyable trip. As many of you already know from other cruises, the crew work so hard to make us happy and that’s what really makes the difference. Our stateroom attendant (Aldrin) was always so pleasant and cheerful and helped make out room more comfortable for my wife and me and our one year old son. He learned my son's name right away and always greeted him with a smile whenever we passed him in the halls. You can read more about our room experience in the room section below. For dinner we had a large group and got one of the larger tables (table 153) and our server Irfan hustled like crazy to honor all of the requests of my large extended family. We had 3 young kids and he honored our request to bring out the food ASAP so that the kids wouldn't get fussy while waiting for their food. He quickly learned our preferences and he always had the high chairs ready, extra bread sticks for the kids, etc. The Trellis Restaurant main dining room was able to accommodate our special food requests (allergies for the kids) and even specially prepared single ingredient puréed for my 16th month old son. Mealtimes are always a struggle with my son but Irfan helped make our meals enjoyable! He deserves extra recognition for how hard he had to work to accommodate us all. I had some issues with my prepaid internet package and I also wanted to commend Olivia at the guest relations desks. I was having some issues with my prepaid internet package and she helped me get it all sorted out. Not only that, she followed up with me a few times to make sure everything was working and really took the time to make sure I was having an enjoyable cruise experience. She is definitely a valuable asset to the guest relations team and went above and beyond what I would have expected. In terms of the internet package, I prepaid for 2 devices and it seemed to be the same price on the ship as my prepaid price (maybe I saw the price wrong but it didn't seem to be a discount for pre-paying). Also they discount the price of the unlimited internet packages starting on Wednesday (day 4 of the cruise). Next time, I would probably just buy internet half way through the trip. The first day is when you get on in Vancouver so you can use your cell phone fine. Day 2 is at sea so no internet. Day 3 is Sitka most of the day and there's a few places to get free Wifi in Sitka. There is a crab tent with free Wifi right when you dock. You can also get free Wifi at the public library and also the bus terminal. We did have some choppy waters, especially on the two sea days at the start and end of the cruise and on the Hubbard Glacier day. My wife got terribly sea sick on those sea days and we were able to get some sea sickness medication from guest relations. From what I’ve read online, Alaska may have more choppy waters than other cruise locations. My wife had no sea sickness on our Caribbean cruise a few years ago and I also don’t remember as much rocking of the boat for the Western Mediterranean. So this may be something to consider if you get sea sick easily. There’s not much activities or planned events for kids under 3 but we were still able to enjoy the cruise. My son especially enjoyed the live music at various times throughout the ship. We didn’t try out the in cabin babysitting but they do offer it for a fee. The toddler time drop in play sessions were quite limited in time slots and honestly didn’t have much. It was only a small play area and not that many toys (a number of which did not work because they were out of batteries). The under 3 year old offerings could definitely be improved. (But you sort of know going into it that they don’t do much for young kids...) For embarkation we got to the cruise terminal around 1pm and it went smoothly for us. You can pull your car in underneath the cruise terminal and porters take your luggage directly from the car onto the ship. Make sure you have your luggage tags ready to go. We brought bottled water for my son's formula and put some luggage tags on it. They took it directly from the car and delivered it outside our room. Some other family members checked in around 11am and they had to wait almost an hour for the check-in line whereas the wait was maybe 10 minutes by the time we got there. You do clear US customs before boarding the ship. For disembarkation we opted to carry the luggage off the ship ourselves so that we could make it off the ship as early as possible to get home for my son's first nap. Read Less
Sail Date August 2018
For our 5th trip to Alaska (and 30th cruise overall) we chose Celebrity Infinity with a Vancouver R/T. Boarding at Canada Place (with one other ship in port) could not have been smoother. These people know what they are doing! The ship ... Read More
For our 5th trip to Alaska (and 30th cruise overall) we chose Celebrity Infinity with a Vancouver R/T. Boarding at Canada Place (with one other ship in port) could not have been smoother. These people know what they are doing! The ship looks amazing. Clean and spiffy, new (or VERY) clean carpeting throughout, soft comfortable bedding, and a marvelous staff. We were very impressed with the friendliness and helpfulness of this crew. From our lost/delayed luggage that our cabin steward found, to the unbelievably gracious staff in BLU, to the vibrant evening shows, and the fun-loving cruise staff - a wonderful trip in every way. This was our first time in Aqua Class, but it won't be our last. (Already booked our next trip!) The cabins are premium balcony cabins with a wonderful shower system, and attentive service. Dining in BLU for breakfast and dinner was a delicious experience. Fresh food served without fussy sauces and unparalleled service. The wine steward, Fernando, was a hoot!! A special shout out to Eduardo, Crispin, and Jenny too. The onboard naturalist was fascinating. He had some really wonderful experiences to share and was knowledgeable about so many topics. His commentary during our Hubbard Glacier visit was spot-on. Entertainment throughout the ship was impressive. The evening shows were very good, the comedians were hilarious, and the musical guests were terrific ~ piano player, guitar player, and an electric violin duo ~ all really lovely. We did not favor the spa experience this time however. We have used the Parisian Garden many times previously and found the spa staff onboard Celebrity to be quite unimpressive. There were several mix-ups at check-in with locker keys, sandals, and robes; the area was not monitored for heat/warmth/aroma; and the employees were just not that friendly or attentive. We ported in Sitka (lovely little city, nice city shuttle, friendly too!!); Juneau (FABULOUS shore excursion to Tracy Arm Fjord); and Skagway (walked ourselves out to the Totem Park). All in all - a very nice itinerary with three gorgeous sea days - saw a few humpbacks and one orca along the way. Disembarkation was as easy as you can possibly imagine and we were out walking around in downtown Vancouver by 9am. I wouldn't hesitate to recommend this ship, this sailing, and this itinerary. Cheers!! Read Less
Sail Date August 2018
A family member organized an Alaska cruise from Vancouver through the Inside Passage, August 3-12, 2018. The boarding experience was fairly smooth and we waited in the Oceanview Cafe until our rooms were ready. That's when I found out ... Read More
A family member organized an Alaska cruise from Vancouver through the Inside Passage, August 3-12, 2018. The boarding experience was fairly smooth and we waited in the Oceanview Cafe until our rooms were ready. That's when I found out that CocaCola was $3 per can, plus tip. The mandatory safety briefing in the theater was a multimedia presentation in multiple languages, explaining how to put on a life jacket and where to go to board a lifeboat if necessary.. The glaring omission was an explanation of what action to take, what alarm button to push, and/or who to report an emergency such as "man overboard." I constantly looked for placards or ship's crew to get some clarification about this, and was unable to find anyone except one 4-striper with a cell phone glued to his ear. So, I'm still looking for an answer to that one. Our stateroom attendant was excellent, but a little overeager, so we quickly learned to hang the "do not disturb" sign outside the door whenever we were in the room - and sometimes when we were out of the room, too. The Trellis Restaurant is way overrated: big plates, small portions and generally overcooked. Service was mostly friendly and efficient, though. The buffet in the Oceanview Cafe was much better: wide selection and fresh. Well, the pizza could be better. The live floor shows in the theater were of generally high caliber and quite professionally executed, particularly the Saturday night finale. We saw it twice and would have gone again if there'd been a third performance. Disembarking was orderly and the sooner the better, Luggage retrieval is well organized, as it has to be. For that matter, everything is well organized, since the ship is on a strict itinerary. However, if you lose anything, it's gone, as the only lost and found is on the ship, so by the time you realize something is missing, the ship has sailed. Bon voyage! Read Less
Sail Date August 2018
This cruise was recommended by our travel agent. We paid over $3500 Au for Concierge class and whilst the cabin was reasonably comfortable it certainly wasn’t luxurious. Embarkation took over an hour as we had to wait whilst 2 ships ... Read More
This cruise was recommended by our travel agent. We paid over $3500 Au for Concierge class and whilst the cabin was reasonably comfortable it certainly wasn’t luxurious. Embarkation took over an hour as we had to wait whilst 2 ships passengers passed slowly through US Customs. The ship is old and dated. The main dining area was overcrowded (sometimes nowhere to sit), the food was mediocre and pretty tasteless, the activities were boring, the service was substandard from most of the staff, though a few people stood out with their friendliness and helped us a lot. When we asked about our booked excursions re clothing we needed to take etc, they just dismissed us. When an activity was cancelled, there was no interest in offering an alternative-just, you’ll get a refund. We went to the entertainment once and walked out after 20 minutes. I’ve seen better high school productions. If you’re an Aussie, you’ll get this. It was like a giant floating RSL Club-average food, average entertainment, pokies everywhere, lots of old people (I’m over 60 and even I felt young). People would go to the coffee shop where you had to pay extra or have a drinks package, and just curl up and sleep in the arm chairs by the windows! When we asked the staff to ask them to move they just shrugged their shoulders and walked off. Regarding the staff-our cabin attendant said they work a 7 month contract and never get a day off. I can see why they all look overwhelmed. The one good thing was the excursions. We did kayaking in Sitka, a helicopter/airboat/glacier excursion in Juneau and ziplining in Ketchikan. The kayaking was good but the guide basically forgot we were there and kept leaving us behind (must be that over 50 invisible thing). The helicopter tour was booked on the wharf in Juneau as our other tour was cancelled due to weather. It was one of the best things I’ve ever done. Look out for the Taku Glacier excursion. The ziplining in Ketchikan was amazing and took my 66 year old sister and me to the extreme but I would do it again in a heartbeat. The staff were brilliant and treated us with great respect as did the helicopter tour staff. Having done a Hawaiian Cruise last year, Celebrity compared poorly. We decided that the only benefit of the cruise was to get us from one excursion to the other. Be warned. Read Less
Sail Date August 2018
Perhaps the significant thing is that there is something for everyone young or old. No-one needs to suffer boredom. There were outside activities on the top with food available for those who did not want to stir and there were games on the ... Read More
Perhaps the significant thing is that there is something for everyone young or old. No-one needs to suffer boredom. There were outside activities on the top with food available for those who did not want to stir and there were games on the side decks. Seating or lounging was available everywhere and although the ship was extremely busy we were never stuck for room. We used the Trellis Dining Room for our evening meals much to the delight of the children who are not used to waiter service. My wife and I being the grandparents and a little elderly did not make use of the gym facilities but the children and their mother did along with the spa and swimming pool. One of the young girls used the running track as well she felt she had been putting on excessive weight with all the sumptuous food. As we are all nature lovers the highlight for us however was actually ashore in Juneau where we came across a family of black bears fishing for sockeye salmon in a creek. Marvellous! Read Less
Sail Date August 2018
This was my first ever cruise and everything good I heard about cruising was surpassed and everything bad I heard about cruising was never going to happen on the celebrity infinity. We chose aqua class, prepaid drinks and gratuities. But ... Read More
This was my first ever cruise and everything good I heard about cruising was surpassed and everything bad I heard about cruising was never going to happen on the celebrity infinity. We chose aqua class, prepaid drinks and gratuities. But the staff were so good so friendly and so knowledgable we chose to tip generously where we thought it appropriate which to be fair was most of the time. Boarding was quick easy hassle free. Our state room and staff looking after it/us were fantastic. Adam was a real star. The restaurant Blu was everything it says in the marketing blurb and more. The quality of the food service ambiance and wine was five star plus. Our waiters and sommelier were attentive professional and welcoming. So much so we ate dinner there most evenings. Lunch (when we had it) in the ocean cafe was an experience, it’s worth walking around just looking at the variety quality and presentation of the food. But if you choose to eat it’s very good too. The most impressive thing for me was that the senior management team were visible active and approachable during every meal time. Lazy afternoons and late evenings in the many different bars was just superb and indulging in quality wine before or after the west end / broadway quality shows made the whole experience magical. My first cruise experience was better than I ever could have expected and celebrity have secured me as a loyal customer for future cruises, not because of a gimmicky loyalty program, but because they got it perfect from the moment we booked until the day we arrived home. Read Less
Sail Date July 2018
cabin and cleaner where brillant, pity about the lack of quaility of food and waiter staff,as for ships senior staff assistance to the lack and tastelss food selection , NO One wanted to know or care. Activities on board were to say the ... Read More
cabin and cleaner where brillant, pity about the lack of quaility of food and waiter staff,as for ships senior staff assistance to the lack and tastelss food selection , NO One wanted to know or care. Activities on board were to say the least were pathetic as very little chices unless one likes swimming real. The entire cruise all the celebrity was intent on was selling, selling, selling to the passengers on board. lack of entertainment was a major factor at night and some days whilst cruising between ports and Only thing that good thing regarding the cruise was the fantastic trip around Alaska and the cleaner who was in charge of our cabin. As for port and shore excursions each port the excursions were fantastic and beyond belief, the people, shopping, tours along with the majical scenery is something every one should endeavour to see and do in their life. Read Less
Sail Date July 2018
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but ... Read More
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but not fancy). We chose to get an Aqua-Class stateroom and were definitely glad we did, if only because of how much of the embarkation line we got to skip! The room was nice, the balcony was nice. We did have a bit of noise from the very loud walkers/runners/jumpers upstairs, but it wasn't enough to ruin anything (we were on deck 9, port side, towards the front). We could tell the ship was older, mostly from the decor, but it was well-maintained. The worst sign of age was some looseness and bounciness in the floor of our bathroom. The buffet was fun sometimes, but always very, very crowded and the food was really hit-or-miss. Finding a table wasn't the easiest, either. We eventually opted for lunch in the main dining room, even though it meant standing in line for at least 10 minutes (sadly, not really longer than for some of the buffet sections). Aqua-Class was also great because of the dedicated dining room, Blu, for breakfast and dinner. We never had to wait more than 5 minutes for a table, and they always asked for our preference in window-or-not. All the staff was wonderful; all smiles and friendliness and efficiency. We were especially fond of our sommelier, Fernando, who just seemed to really know his stuff and love his job. We do not have children, and were slightly surprised at the number of children on board (based on web comments and our friends' experiences), but maybe that was because it was July. The adults-only heated pool in the solarium was our favorite place to hang out. We also found the Silent Disco fun and funny. And our only on-ship sightings of humpbacks and dolphins were from the ports in the Constellation Lounge. We did a Macallan whiskey tasting with Conrad, which was excellent (we always learn new things at tastings). The live entertainment was fabulous; we especially loved the Lighthouse Duo, and the aerialists who performed with the singers and dancers on-stage. We only used the gym once, but that not for any reason besides not feeling like working out; we were able to get treadmills without a wait. We did shore excursions at all three ports; all nature-related, and we did see some wildlife (although not bears! No luck at all!!). The only upsetting part was that somehow they missed giving us our excursion tickets in our welcome package in our room. Therefore, we weren't aware that we needed tickets, and thought things would just be managed all through our roomkeys (like Disney). So, we waited until we had been in port for a little while, then wandered downstairs, only to overhear someone say that, "They're checking in excursions in the theatre." We went there, and the door attendant asks about tickets. Well, that was a panic moment. I ran back to our room to get our receipts, while my husband ran to the Excursions Desk. Happily, they were able to immediately "reprint" them (their words), and we made it to our first excursion on time, but frazzled. The tours themselves were well-organized with pleasant and knowledgeable guides, easy transportation and no feeling of being rushed on our return. We would travel with Celebrity again. We might like to try one of the new ships they advertised. I think we're now too spoiled to go below Aqua Class, though. We also bought the Premium Drink package, which was totally worth it (for us; we kept track to make sure). Made it most relaxing to just order a drink (or a smoothie, or a coffee) any time wanted without worrying about what the bill would be at the end. Disembarkation took just about an hour and was very organized and not confusing, so not bad at all. We stayed on in Vancouver for four days when we returned, but not through the cruiseline. A great trip! Read Less
Sail Date July 2018
The Infinity is an old ship and needs updating. Our cabin was well appointed and fairly comfortable. Dining in the Blu Restaurant was excellent with excellent service. The Oceanview Café was at best average. A typical "caf". ... Read More
The Infinity is an old ship and needs updating. Our cabin was well appointed and fairly comfortable. Dining in the Blu Restaurant was excellent with excellent service. The Oceanview Café was at best average. A typical "caf". Salad bar was good, bread and cheese good, breakfasts ok, lunch disappointing with fairly average food. There are activities all the time such that trying to find some peace and quiet was challenging. We retreated to our cabin too many times. Every time we found a quiet area, someone came along with music or activity and ended the quiet. The evening shows were excellent except for the first night comedian whose jokes were tame and obvious. Excursions are expensive. It is best to leave the ship and book them yourself. There is an automatic 18% gratuity on everything, whether it was justified or not and in some cases, 10% would have been too much. Embarkation was efficient and so was disembarkation except that one of our group’s luggage was put in the wrong pile which delayed everyone until it was found. We won’t be going with Celebrity again Read Less
Sail Date July 2018
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was ... Read More
Our family of five went to Alaska from Vancouver this summer on the Celebrity Infinity. We didn't explore Vancouver before or after the cruise due to us only living one hour away from the port. I did my homework and honestly was a bit concerned about many reviews saying this ship was old and worn out. The moment we stepped on board I got that 'Celebrity' feeling with the complimentary champagne and warm, friednly staff. This was our 3rd Celebrity cruise (previously only ever cruised to the Caribbean). The ship was so easy to navigate and while yes, it was starting to show wear in a few places, overall it was well kept. There was almost always someone polishing the handrails! The top deck was amazing and we loved sitting on the lounge chairs at the front of the ship watching the scenery go by. The warm blankets provided were a nice touch for the windier days. The food was fantastic and our waiter in the MDR made us feel like royalty. It was our 9 year old's first cruise and he was treated like a prince. Our waiter went above and beyond to make our holiday memorable. We ate at the buffet for most lunches and while it was fairly decent food, the logistics of the line-up didn't make for good flow. A minor issue only. The daily ice cream choices were a highlight and we made sure to sample them daily. All the staff were fantastic and I really have only good things to say about each of the ones we dealt with. Alaska didn't disappoint and the weather was absolutely perfect with sun every day. Thanks for arranging that, Celebrity! Hubbard Glacier was breath-taking and the ship was able to get within 1/2 mile of the glacier. With the sun shining off the ice, it a photographer's dream. The evening entertainment was great and the two different comedians were a highlight. I liked that they kept it clean for the kids. Funny doesn't have to be crass! I definitely recommend this cruise itinerary and ship. Read Less
Sail Date July 2018
BACKGROUND 2 sisters travelling to celebrate a milestone birthday on Celebrity Infinity for a roundtrip from Vancouver to Alaska 8-15 July 2018. We live in UK and Canada respectively and for us it was all about spending time ... Read More
BACKGROUND 2 sisters travelling to celebrate a milestone birthday on Celebrity Infinity for a roundtrip from Vancouver to Alaska 8-15 July 2018. We live in UK and Canada respectively and for us it was all about spending time together - doing it on a lovely cruise ship, in beautiful Alaska was certainly a bonus :-) We have sailed 5 times between us but this was the first with Celebrity and to Alaska. These are my thoughts/opinions – others will certainly disagree but I hope the review is useful to some. It is rather long so I’ve tried to split it into sections so you can disregard the information that is not useful to you! We had the $300 OBC and Classic drinks package as part of our booking. (We certainly did not drink enough to make it worth buying a drinks package ($55 pppd) but as a perk, built into the cruise price, it was very nice to just order a drink without having to sign for anything or think about the cost). We also had OBC from our TA along with a complimentary special dining. For some reason the TA OBC was not split equally across our two accounts but with a bit of effort, Guest Relations sorted this for us – part of it that we failed to spend was also refunded at the end of the cruise. VANCOUVER BOARDING/EMBARKATION DAY This is a beautiful city that we have visited regularly. The cruise terminal is poorly laid out. There were lots of staff milling about but they were of little help – giving minimal and poor instructions. We’d have joined a long queue for bag tags if it wasn’t for our own attention, despite having tags clearly already visible on our bags! We progressed fairly quickly until we reached long lines for the US customs. If you are American or Canadian the process is fairly quick but for international travellers all finger prints have to be taken. I would estimate it took over 2 hours from arriving at the terminal to getting on the ship. We arrived around 12.30 and not getting onboard until about 3 made our first day onboard feel rushed. I’d certainly arrive at 11 next time in the hope of then being on by 1pm with plenty of time to unpack and explore. We were greeted onboard with a glass a sparkling wine or orange juice – complimentary and a nice touch. All muster stations were inside and the drill was over in under 1 hour, although 10 mins before the official signal all the seats in the Rendezvous lounge were already taken - so get there early if you want a seat. This is a beautiful harbour to sail out of, so be sure to be somewhere outside where you an enjoy the views as you sail under the Lions Gate bridge. (You can do the same on return but you'll have to get up early as our ship sailed in before 6am.) MISC NOTE - We were unaware of the time difference in Alaska but welcomed the clocks going back 1 hr early in the trip, although we were less pleased about the loss of that hour again, towards the end of the trip. SHIP Infinity is in good shape. Certainly no worse than any ship I have sailed in. Some signs of wear on carpets and paint work but this was minimal. They were doing routine repairs while on board (as I have seen on other ships we’ve sailed on). We felt the ship flowed very well and liked the contemporary feel of the decor. I’m not sure how full it was but it never felt crowded – though I often wonder on ships where does everyone go?? The staff were truly excellent – friendly, efficient and seemed genuinely happy to engage. Loved that the casino was no smoking and avoided the port side outside areas where smoking was allowed. We enjoyed Al Bacio the coffee shop immensely (the mini tarts here were delicious) and also the Constellation Lounge with its large windows high up at the front of the ship. The passengers were a good cross section of ages and nationalities, with many Spanish speakers on board, and quite a few children. A nice touch was that most toilets, dotted around the ship, had individual cloth towels to dry your hands rather than the paper ones we have experienced on other lines. A simple point but perhaps a sign of “modern luxury” ? CABIN – DECK 8 #8146 Our cabin was in good shape with minimal signs of wear. It seemed smaller than other cabins we have both had, as they have always included a full size sofa as well as the beds. On Infinity, the sofa is more of a two seater or large loveseat. The shower was narrower than at home but was also longer and we felt a good size. The water was plentiful and always hot. The bathroom had plenty of storage too. The miniature shampoo/conditioner/body lotion were replenished as needed by the cabin steward but we were disappointed to find only a tablet of soap, rather than body wash, was provided. The towels were of a surprisingly good quality/size and always appeared clean. The wardrobe could have done with a light but had a good amount of space for two women who pack for most options, and the balcony, being situated just where the ships widens out, had a nice view both forward and to the side. I did not like the overhang of the Oceanview cafe – it did not impede our view too much but it would stop me choosing a room on deck 9 certainly. It is also a very difficult area to reach for maintenance and so showed quite a bit of rust. We were blessed with fairly calm seas – taking travel sick tablets only on day 2 as we cruised towards Sitka. As we had not travelled this high up or as far back on a ship before, we were pleased with how stable the cabin was on this trip. Our cabin steward, Delon was unfailingly happy and kept our room in great condition. There was the usual night time chocolates, which is another sign of “Modern Luxury” as many lines have dispensed with this now, and on the second day (I think) he left chocolate cookies in our room, which was a nice, unexpected surprise. FOOD EXC LE PETIT CHEF We ate in the MDR 5 nights, with room service on one night and Le Petit Chef on another. From our research, we believed that Celebrity is a foodie cruise line. We did not find this to be the case and I suspect could set people up with unrealistic expectations. There were choices of bread and butters each evening which was lovely – we have not had this on other lines. The Sommeliers were genuinely interested in the wine and made excellent recommendations – again we only really had this on Cunard previously. With the other lines (Carnival, Royal Caribbean and P&O) there were only people to bring your drinks and no really Sommeliers at all – well done again Celebrity. The final evening’s dinner there was a superb choice – a real gala meal – with a choice of lobster, duck or beef wellington. This was certainly the best night of the cruise for a foodie. The remaining days the food was very good with a reasonable choice but certainly no better than any other line. We were very happy with our meals and the service was always excellent but we just did not think it was really any significant improvement over the other lines we have used. We ate around 7pm each day as we were on select dining. The card in our room suggested 8.45 as a good time to attend the dining room, but we just ignored that and only had to wait on 1 evening. We always got a table for 2 and although they are closely situated to each other, we were happy with the privacy afforded by other diners – sometimes conversing across tables and other times just between ourselves. Dress code was certainly more relaxed than previous cruises – though we did see the odd Tux and long dress. We opted for smart pants/skirts and shirts with heels and jewellery and never felt out of place in any evening dining room. We are not bothered what others wear and there were certainly more casually dressed diners. Room service was free. There are chargeable items but we found, on the one occasion we used it, adequate choice at no extra charge. We only ordered sandwiches and desserts and it came in good time and was hot and pleasant. We took breakfast in the Oceanview cafe. We thought the selection was excellent – everything we could think of and many dishes we would not think to eat for breakfast too. The omelette station was popular and don’t miss the Eggs Benedict and waffle stations also tucked away towards the back of the Oceanview cafe. We found arriving 30 mins before the end of breakfast or before 8am meant we could get a seat fairly easily. On the day we tried at 9am, there was no seating to be found despite 2 circuits of the entire room. SPECIALITY DINING – LE PETIT CHEF We received a free speciality dining experience from our travel agent and we were going to use it at Qsine. (The other options on board are Sushi or steakhouse/Italian restaurant that did not appeal to us). However shortly before boarding, Qsine was changed to Le Petit Chef – essentially a set menu with a clever animation on the table between courses. The food here was excellent, definitely better quality than the MDR – bouillabaisse soup, lobster tail, filet mignon and a very simple ice-cream for dessert which was sufficient given the 3 previous, very filling courses. We enjoyed the animation and the service was good. We were also lucky enough to witness a proposal (where the lady in question thankfully said yes!) which was a lovely way to end the night. If you sail regularly on Celebrity, this experience would get old very quickly though, so new menus and animations will need to be commissioned. We also though the additional charge of $50pp was steep given you have already paid for dinner in the MDR as part of the cruise price. Had it have not been included in our fare, it is unlikely we would have bothered to eat there – although I should stress it was fun and we did enjoy it. We booked on embarkation day for the following sea-day and there was space at the 8pm sitting though not the 6pm one. ENTERTAINMENT Unlike the food, where we were told to expect better than other lines, research indicated the entertainment on Celebrity would be worse. May be we were lucky but we thought the entertainment was excellent onboard. Certainly better than expected. There were 3-4 different live music options each day around the ship. Some were better than others with the house band and one duo being particularly poor at enunciating clearly. The shows in the main theatre each night were as good as many we have seen. We arrived maybe 10 mins before the start of each show and there were always plenty of seats available. Well done Celebrity. We had a great comedian/impressionist, lovely female singer, a good 1950’s band.....plus some excellent shows by the production company and a good singer, from within the wider ships company, who was drafted in unexpectedly due to a technical fault with the staging. ACTIVITIES We are both happy with a good book but there was plenty to do on this ship. We did the crossword everyday (there were some very poor clues so be sure to collect a copy of the answers from guest services each day so you don’t get completely stuck!). There were plenty of talks by the resident naturalist. We went to one but although he was very good, he tried very hard to entertain as well as educate and we found his jokes rather too long and tangential. We were sorry to miss his morning on day 2 in the Constellation Lounge though, as he did some guided wildlife viewing which sounded excellent. For those travelling in the future, pay more attention than we did to the timing of the activities and you will hopefully make the wildlife watching! Without his help, we still saw sunfish, seals and porpoises while on board, but no whales. We attended 2 silent discos and as previous reviewers have said it was great fun. Much better than expected. Try it! On the penultimate evening, the Cruise Director gave $5 to every passenger (on their Seapass) to use in the slots in the Casino. We had a very exciting 30 mins and left having turned that into $85 which was a lovely way to spend part of our evening and certainly has made me more likely to try my hand again in future ships’ casino’s. Thank you CD! We were invited to 3 different Celebrity cocktail parties but did not manage to find time to get to any. GYM We used the gym most mornings. It has no air conditioning to speak of, which is unacceptable when people are getting hot and sweaty. This is also certainly a place where the staff are very poor – they work waaaaayyyyy less than hard than elsewhere on the ship! It was always busy and hard to find a free machine. There were 3 machines not working most days. Whilst we appreciate it takes time to fix them, the staff did not even bother to put a sign on each one to say they were not operational. Therefore you would repeatedly see people try to use them, look confused and then move on. Even more frustratingly, a few days in, we pointed out that a notice on each broken machine would be useful and the staff member said they were not aware they were even broken! Surely a regular routine review of the machines should be made by the staff?? The gym was also an adult only area yet on at least one day the children were not asked politely to leave. Given the pressure on the limited number of machines, it was not acceptable for the children not to be asked to stop messing about on them, so that adults could use them. Finally, the machines were limited to 20 minutes but some people chose to ignore that limit (as some people always will do) and again the staff did nothing to enforce it. We certainly felt that staff generally did less than the minimum required here. ALASKA From research, I know for many people Alaska is a place to return to again and again. We really enjoyed it and it is indeed a beautiful country but we do not feel a strong urge the return. We did get up close to bears but this is normal for my sister, living in British Columbia and we did not manage to fit in a whale watching experience either for similar reasons. Certainly I’d do that if I travelled to Alaska again and I’d also do a land trip too as the window on Alaska that a cruise ship affords you, whilst being an exceedingly lovely way to travel, is very small. We were blessed with lovely weather on both sea days - day 2 and day 7 and it was an absolute blessing to lay on a sun bed and watch the beautiful islands pass by. Alaska is not really a sunbathing holiday and certainly we never had an issue getting a sun bed. We intended to but, unfortunately, never managed to make it into the pool or hot tubs either – though many people seemed to be having fun in them. Sitka- The weather in Sitka was not kind and it rained all day. We had a hike planned and walking boots and waterproof coats kept us comfortable. We took the hike via the cruise ship to use up OBC. The guides were informative and friendly and one was a local. We saw areas of woodland, beach, estuary and muskeg and learned lots about the local flora. Afterwards the minibus offered a drop at the ship or in town and we travelled to town to continue our exploration in the rain. We had great coffee and cake at the Highliner Coffee Co which is tucked away, near the fire station (with 90 mins of free wifi – a real bonus when trying to keep intouch with family back in the UK). The staff here were super friendly and helpful too – a definite recommendation from us. We walked the main street browsing shops and admiring the Bishops House, the Cathedral and climbing the Castle Hill which had nice views and interesting information panels. It is only a short climb up stairs or a winding ramp and we had it to ourselves (in the continual rain). The shuttles back to the ship were plentiful and left from where the minibus had dropped us off. Hubbard - we did no research on itineraries before booking with Celebrity. I know many people think Glacier Bay is a must and our cruise did not go there but I have to say we thoroughly enjoyed Hubbard Glacier (We have visited the Athabasca Glacier in Alberta before, which perhaps helps explain why we did not feel we had missed out on more glaciers?) It was a cloudy day but visibility was quite good and the glacier certainly looked blue in part – a benefit of no sun on the day we visited apparently. The approach was littered with icebergs and we got within the minimum distance allowed of 0.5 miles. The ship turned slowly so there was plenty of chances to view the glacier and witness the calving from various vantage points. We enjoyed being on the top deck for a wide view (though it was windy and cold necessitating jumpers/coats/gloves) but the promenade deck (deck 4) was also good as it was more sheltered, less busy and being lower down the ship, helped reinforce the size of the glacier. The grandeur of the glacier and watching it calve, only to hear the crash a few seconds later, are bother memories I will cherish. To really appreciate the detail a pair of binoculars is essential. Make sure to pack some! It was possible to join a smaller boat for the 3 hours or so we were at the glacier but we were not aware of that until after the event and although it is undoubtedly a more up close and personal experience, at $300 each we probably would not have taken it. We certainly felt we had an amazing time staying onboard Infinity. It is very sad to think of how quickly the glacier is melting – over 200ft in height (about 50%) has been lost in 30 years we were told. Certainly the grandchildren of my generation may not be lucky enough to see it. Juneau – weather here was dry but cloudy. We had printed a plan of the town and marked it with the main buildings and shopping district. We wandered the town, doing some shopping and seeing the Governor’s house and State Capital building and eventually reaching our destination of the Alaksa State Museum. This is a great facility with interesting exhibits that are beautifully displayed with detailed explanations and we spent a couple of very interesting hours learning about the history of Alaska. There are lockers in the foyer so that day sacks (and I’d imagine wet coats) can be left. We had thought we might then take the tram to the top of Mount Roberts but it seemed the clouds would obscure the view so we headed back to the ship, which was wonderfully conveniently berthed right in town. On way to the museum we stopped again for coffee and cake at the Heritage cafe. This was our least favourite coffee stop in Alaska. The staff weren’t friendly and the wifi was only 15 mins – I do not want to watch a movie using a coffee shop wifi but 15 mins is barely enough time for all the messages to come into your phone nevermind actually reply to them. I appreciate the shop probably gets many thousands of tourists every day but this was the most limited wifi we encountered on the trip and made for a very rushed and not to be recommended experience. Ketchikan – a 2pm arrival afforded us plenty of time to watch the islands sail by again on our approach to this town. We had a private tour booked and were driven out to the Totem Bright State park (to see the clan house recreation and some totem poles), a short visit to a waterfall literally next to the road, and finally Herring Bay where we saw multiple eagles and two bears. Price was similar to a cruise tour but we had the car to ourselves. The guide dropped us back in town where we easily found Creek Street and explored that, before having coffee at the corner of Mission Street and Main Street, where once again the staff were really friendly and wifi unlimited. We took the necessary photo of the rain gauge – ironically for us it is a beautiful sunny picture as our weather in Ketchikan was probably the sunniest of any stop in Alaska! Leaving Ketchikan we spent a couple of hours again watching the scenery from the Constellation Lounge which was lovely though we did think it was slightly odd that the children’s club were using the dance floor as a pretend camp. Having (nearly grown up) children myself I do not mind them at all, but we thought this elegant lounge, with wonderful views, in an area renowned for whale sightings was an odd choice for a children’s activity in the evening. The sunset that night was beautiful though – pictures do not do it justice. DISEMBARKATION Breakfast on the last day ended at 8.30 so consider that when picking your time to get off the ship. The paperwork for selecting your disembarkation time is left in cabin about half way through trip and way before you know the breakfast plans for the final day! We changed our 9.30 slot to an 8.30 slot on the last day and were off the ship, through customs and travelling home with our luggage within about 45 mins. SUMMARY We would travel with Celebrity again providing the itinerary and price were right. We think there is very little to choose between any of the mainstream cruise lines (based on our limited experience of 5 of them) but certainly Celebrity have a good product and we had a great cruise with them. Read Less
Sail Date July 2018
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process ... Read More
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process wasn’t that awful and after 2hrs. We were on our way onto the ship and ready to explore... The ship overall is slightly dated and it shows. Our cabin was ok but smaller than you would think. Our attendant for our room was decent and we really didn’t have any issues with our cabin. The issues with our vacation started with our missing luggage. Late delivery and the fact that I had to go to guest services to identify our missing baggage?! One of the biggest components of a cruise is your dining. That being said, this was one of our biggest complaints which was met with beurocratic deaf ears! We were never given the opportunity to choose our dining options in advance and this error could not be corrected once aboard ship. Even though all of these issues were brought to the attention of appropriate personnel, nothing could be done?! The general service from ships crew was awful! I’m sorry; not my job; I don’t know are three things you should get used to hearing on this ship... Excursions were also a hot mess. I booked a seaplane and fly fishing excursion only to find out on board that it was catch and release only, that wasn’t mentioned in the brochure that details the excursion. There was also miscommunication regarding another excursion that led us to change the meeting place (3 different locations) and the staff was clueless to help us find our way... had the local operator of the tour not waited on us, we would have missed our excursion. We cancelled another based on these two excursions and that also was met with beurocratic resistance?! Overall, poor service, miscommunication, and bad food makes this trip an absolute waste of time and money. The $6500 cabin for four was definitely not worth it. I’ll NEVER cruise Celebrity again! Read Less
Sail Date July 2018
I chose this cruise because I had never been to Alaska before. It was also my first cruise, and I had heard fantastic things about Celebrity. I enjoyed the ports of Juneau and Ketchikan, and the choice of excursions that were provided in ... Read More
I chose this cruise because I had never been to Alaska before. It was also my first cruise, and I had heard fantastic things about Celebrity. I enjoyed the ports of Juneau and Ketchikan, and the choice of excursions that were provided in each port. Celebrity was very organized in arranging the excursions and ensuring we maximized our time out in port. Staff and workers were very professional and friendly when interacting with them, and attentive when we had questions. The service in Trellis Restaurant was beyond incredible. Our waiter, Godole, was wonderful! He was friendly, professional, and kind, and always attentive to our needs. As someone who is gluten free, he met my needs in terms of ensuring options were available. I enjoyed Cafe al Bacio on deck 5 and the assortment of specialty drinks that were available. We had excellent service there. In particular, Vivi did a great job and was very professional, friendly, and nice. I was also a member of concierge class, and Joao took care of all of our needs. He was professional and responsive to our questions. Our cabin steward, Xavier, was very nice. Our stateroom was always clean. I would like to point out disappointment with the classic drink package. I was traveling with someone who had been on five Celebrity cruises prior to this. On all of the other ships (one of which was Infinity), the drinks (juices and smoothies) from Aqua Spa cafe on deck 10 were included in the classic drink package. When we went to order one on this cruise, we were extremely disappointed to find out they were only available to those who had the premium drink package. Perhaps better customer service from Celebrity is needed to outline what exactly is included in each of the drink packages prior to customers purchasing them. That way those who were looking forward to fresh juices and smoothies such as myself could have selected a different drink package. Thank you for a wonderful, memorable cruise, Celebrity. It was a trip of a lifetime, and I will definitely be cruising with you again! Read Less
Sail Date July 2018
Chose this cruise to see Alaska and the Hubbard Glacier. The Infinity is an older and smaller ship than others we'd been on and certainly had less to offer than the bigger ships. The main dining area felt claustrophobic and the buffet ... Read More
Chose this cruise to see Alaska and the Hubbard Glacier. The Infinity is an older and smaller ship than others we'd been on and certainly had less to offer than the bigger ships. The main dining area felt claustrophobic and the buffet area was very difficult to maneuver through when busy. The cabin was clean but smaller than we'd had on previous Celebrity cruises. Entertainment was always great. We used the on board internet services once and found the IT person very abrupt and not helpful at all. The remaining wait staff are always amazing but some of the shore excursions the ship recommended were very disappointing. One advertised as 'The Ultimate Hubbard Glacier Experience' was dismal. We boarded a private tour operators boat but were only out for half the time. We experienced no wildlife, no large icebergs, minimal commentary from a supposed 'Naturalist' and certainly did not get the exclusive, up close and personal viewing of the glacier that we were promised as the ship itself, came within the same distance from the glacier that we did. This excursion was not cheap and we felt really ripped off. So word of warning...don't assume that all the tours the cruises promote are what they say they are and worth the money you pay for them. Read Less
Sail Date July 2018
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in ... Read More
We just completed the seven-day Hubbard Glacier Cruise, which we thoroughly enjoyed. The itinerary was excellent, and we were very fortunate to have great weather. I’d highly recommend it as a quiet respite from hot summer weather in the Lower 48. Embarkation and disembarkation in Vancouver were seamless. I’d highly recommend spending some time in Vancouver before or after the cruise, as it is an incredible city. We arrived the night before the cruise departed and stayed in the Pan Pacific Hotel. Note that this hotel is on the cruise pier and offers complimentary bag transfer from your room to the ship. This was extremely convenient. Post-cruise, we stayed at the Hyatt Regency Vancouver, which was fantastic. Upon entering the ship, the first thing we noticed is the smaller scale compared to the Solstice class vessels. Having recently sailed on both the Solstice and the Silhouette, the difference was immediately noticeable. However, we quickly adjusted and came to really enjoy the more manageable size of Infinity. While this ship has been updated, you quickly see signs that show its true age. The corridor lighting and teal doors are dead giveaways. The cabin itself was tidy and felt familiar except for the bathroom. Our shower had mold in the grout, some rust where the wall met the tile, and a moldy shower curtain. Note that our relatives staying in a different room did not have these issues. Nevertheless, I was pretty disappointed in the mold issue, since that is simply a sign of poor upkeep. My past experience with Celebrity has been better in this regard. I should also note that the balcony attached to our aft-facing room (8172) was gigantic. We actually laughed when we saw how large it was, wondering why the ship’s designers didn’t utilize some of that space for a bigger stateroom. Regardless, we thoroughly enjoyed that large, private space and would very much recommend these aft balcony rooms to anyone. Relative to dining, our experience in the main dining room was outstanding in all regards. The Oceanview Cafe, on the other hand, was overcrowded and not well laid-out to manage passenger flow. Finally, we did miss dining at Murano as we do on the Solstice-class ships, since that is our favorite restaurant at sea. Hopefully the next update to Infinity adds it. In summary, this cruise was another great Celebrity experience, crummy bathroom aside. Even though Infinity is aging, she has a lot to offer including a great crew and Alaskan itinerary. Read Less
Sail Date July 2018
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the ... Read More
We have been on two cruises to Alaska but never in the summer. Whilst overall the cruise was very good some things on Infinity need attention. Cabins need updating. We were on the Infinity about 5 years ago and the cabins were still the same. We booked an Aqua class cabin and this entitled us to eat In the Blu restaurant. I cannot praise Blu highly enough. The food, staff and service were all excellent. We tried the buffet restaurant a couple of times and it was awful. Much of the food was spicy. Not a great choice. Not enough tables. We went in the Trellis restaurant only once and once was enough. The waiter was very aggressive. We waited a long time for our food. We booked three excursions and all were well run. Whale watching in Icy Straight Point, Gold panning and salmon bake in Juneau. Lumberjack show ( we have been to this show 3 times and still enjoy it) and Potlach Park in Ketchikan. We had plenty of time at all the destinations. Overall we enjoyed the cruise but te ship needs updating. Read Less
Sail Date July 2018
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity ... Read More
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity lived up to our expectations. Everything was first class from the silky smooth check-in, our cabin to the entertainment. The unrestricted views from cabin were excellent and enabled me to see not only porpoises but also a whale leaping on our return to Vancouver. Very little that I can actually be negative about with the exception of the food in the Oceanview Restaurant in the evening, the quality was absolutely fine however the food could have been warmer (I like my food very hot) so after the first evening we used the main restaurant every evening and the food there was amazing and piping hot, served by a very attentive waiter named Arta and his team. Special thanks to them for making us both feel very special on this special trip. The one thing I do really like is the evening entertainment in the theatre - this was very professional with a proper orchestra whose abilities and talents are of the highest quality and the whole experience was as expected. Please do not go down the route of recorded music a live band or orchestra really adds to the overall performance of both the on board team and the guest entertainers. As this was the first part of a 3 week adventure in Canada and Alaska it certainly got us off on a high and that never dropped so if you are looking for a great time amazing scenery and a real high do it and do it with Celebrity. PS I only gave a 4 star rating due to the temperature of the Oceanview food on the first night I would have made it 4.9 if I could have Read Less
Sail Date July 2018
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s ... Read More
The Alaskan cruise exceeded our expectations- the ship was full of friendly and helpful staff- cleanliness was excellent as was the food and service. The restaurants are well laid out so you are not included in another table’s conversation - unless you want to be. The food was very good with an extensive evening menu. The buffet was also good and constantly refilled with fresh and tasty food. The coffe bars were also very good serving a flavoursome cup of coffee. Cabins are spacious and kept very clean and tidy. The cabins are cleaned constantly and linen and towels replaced daily. Cabin staff are friendly and very helpful. The itinerary was excellent with spectacular scenery and for us lovely sunny weather. The highlight was the Hubbard Glacier and how close you get to the ice that you can hear it cracking and thunder like crashes as the ice calves off the face of the Glacier. I would thoroughly recommend this Read Less
Sail Date July 2018
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, ... Read More
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, bed valance were torn. Bathroom had a musty smell which was sorted by our cleaner. Dining room was fine, great service and food was ok, ate here for breakfast and evening meal. The OceanView was a nightmare, queues, no room to eat, tables were not vacated and not asked to move even though there were signs. People were having to eat standing up. On the plus side, the cleaning and dining room staff were excellent. Entertainment wasn't brilliant, enjoyed the lectures. Port excursions were ok, I found all three ports very similar and boring. Enjoyed Hubbard glacier very much. In my opinion the company is only interested in taking as much money off passengers as everything seemed to cost extra I will not cruise with Celebrity again. Read Less
Sail Date June 2018
Just got back from a wonderful Alaska cruise.Never been or wanted to do cruising but wanted to see Alaska so decided to go for it,what a fabulous trip!! From check in too disembarkation was so smooth ,have to just mention the taxi queues ... Read More
Just got back from a wonderful Alaska cruise.Never been or wanted to do cruising but wanted to see Alaska so decided to go for it,what a fabulous trip!! From check in too disembarkation was so smooth ,have to just mention the taxi queues are horrendous once you get off the ship. The ship was called Infinity what a wonderful comfortable ship,my husband and I had a balcony cabin which had plenty of room and lots of closet and drawer space,the shower and toilet area good size.Well about the cruise it was fab from start to finish The service was second to none wherever you went on the ship and whoever dealt with you.The ship was always spotless ,the food in which ever place you ate was top class,yes it was sometime a pain to get a table in the buffet diner but the staff was always there to help.Plenty of good entertainment.The naturalist talks were brilliant and they kept you informed where you where travelling and what you could see on your travels.A news letter was put in your cabin everyday about what was going on and where we would be sailing the following day or which port we would be calling at.We booked all our trips onshore which we were told were cheaper and plenty to choose from.We did buy the drinks package but still don't know if it was worth it,so think twice before you purchase because of the gratuity.All in all fab trip wonderful staff and would cruise with celebrity again. Read Less
Sail Date June 2018
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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