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12 Helpful Votes
Sail Date: December 2016
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 ... Read More
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 kids currently 19 and 21) and sometimes with our friends. We live in Australia but we were born in Portugal and Brazil. This was our 7th cruise. We booked this cruise 10 days before departure, it was a last minute decision we booked the last cabin available being an inside cabin (1055 level 10) and we paid AUD$5,900.00 for it. I have heard hat Celebrity was on the same level as Princess Cruises (we cruised with Diamond Princess and we really liked the ship and the service) and a level higher than Royal Caribbean (we did Radiance, Rhapsody and Voyager) so I was expecting a beautiful ship,with great amenities and outstanding service. It was a Christmas, new years and my husband birthday. Because we are Paltinun level on RC (almost emerald) we had the "Select" tier on Celebrity. Upon arrival, around 3pm, we boarded without any delays or queues, as almost everyone were already in the ship. We went direct to our room. The room was a good size, and good set up, the only improvement would be a nice picture frame or a mirror on the wall opposite the door to give some focal point as one opens the door. The shower whithout the curtains was a big relief, and the best bathroom i've had on a cruise. The only thing we found on our room was a print out with some "special events" for the select members. On the day of those events no invitation was sent to the room so its easy to forget and miss those events. My husbands birthday was during our cruise and nothing was said or given, not even a card saying happy birthday, not a cake or no one wine him a happy birthday. Very disappointing. The ship was on its full capacity, and we noticed it on the pools, and during lunch and breakfast. Breakfast closes at 10am and with only 2 hours to serve breakfast for over 3,000 it was a dogs breakfast, queue for bread, queue for eggs, queue for everything. Same history for lunch. The food was not presented in a nice way, it was like they were feeding the army, bland food and not very nice to look at, no decorations. The hours of service should be increased when the ship is full to accommodate and serve everyone in a nice manner. The lunch was supposed to end at 2.30pm but they start removing the trays around 2.10pm and all is removed but the pasta and pizza only after that. We tried the main dinning room for two nights but the food was not special, and we decided to have dinner at the buffet. The seating area isn't big enough to accommodate all guests during meal time. The only time one could use the buffet wihitout having to fight or queue for food was at dinner time when most guests where at the min dining room. The entertainment was a hit and miss, and we did walk out on few show and didn't turned up for others. With only 3 swimming pools, one indoors for the oldies. And 2 outside with the children taking over was not possible to use it at all. One of those outside pools should be for adults only and the other for the kids. There isn't many activities happening and after 11pm the only option is to go to bed, because there isn't anything to do. The ship is okay and being a new ship to should be stunning. The excursions where very overpriced. The Captain was the best thing on the ship, Captain Tesos is a people person and e is always around the ship and happy to have a chat and take photos. I wouldn't cruise with celebrity again based on my experience. Read Less
3 Helpful Votes
Sail Date: December 2014
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try ... Read More
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try Celebrity. From the minute we arrived at the Departure Lounge we felt let down. We booked concierge class and the brochure quite clearly states early boarding, however we were put into group 6 and were last onboard. Our cabin was "tired" and with that Im being kind, we had torn bedding, a dirty balcony, with furniture and handrail splattered with paint, and a bathroom desperately in need of redecorating and updating. The biggest disappointment was the food, the resteraunt was ok, however I had to remember not to trip over the torn carpet, however the Buffet was dreadful. Breakfasts were a nightmare, bacon swimming in water, diluted baked beans, and everything cold. However if you wanted cold fruit or continental breakfast the plates were to hot to hold. I opted for omlettes however this meant queing for at least 20mins and on one occassion over half an hour. Both myself and my friend were taken ill with chest infections and while I appreciate the need to pay,we paid $121 dollars for our first visit to see the doctor and a further $105 for medicines and treatment I was however appalled to find we were both charged $42 dollars for a second visit (suggested by the Doctor) for just reporting to the office, and a further 95 dollars for the treatment. We literally said our names and for this we were charged $42. I have written to celebrity to complain with photos, however i am not sure i will get a response. Read Less
Sail Date: December 2014
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down ... Read More
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down hill. Our room was filthy. We had to request it be cleaned twice! No butler service or preferential seating promised. We could not get traditional dining as we were told it was full. However, each night over 100 seats were empty and available. Configuration of the cabin was such that the bed was in the middle and had to almost crawl over bed to get to the couch, balcony, make-up desk with mirror, The food was honestly so poor that two nights we went upstairs to the buffet and had pizza. One could not use the sauna or steam room without paying each time even when one took a class or used the gym. We could not even get a light fixed...and add insult to injury they painted our balcony the morning of our last day! We were never asked or told..we were just greeted with a sign "Wet Paint" . Due to this we had no use of our balcony our last day/evening. The shows were not very good. If you think I am a cranky complainer the others we met on the ship had worse experiences! Each encounter with other passengers were worse and worse. One person could not get seated for dinner new Years Eve and was told "there was no room. Sorry" Another couple told us their room had to be scrubbed for 1 hour due to the filthy condition. Another told us about their door coming off it's hinges on her! It just goes on and on. Sadly, any screw up was greeted by chocolate strawberries to the point I just left the 5th dish of them outside the door. There were certainly ways to make things better. After 1 day, the strawberry plate got old. The employees seem trained in "no" and "can't" on ANY issue even the smallest. The captain was busy being a comedian, playing volleyball and game show host. This detail may seem trivial but I would prefer my captain to head the ship and it was operating poorly. Constellation is an old ship. There were many things that could be done to improve the food and service. This is not going to happen. Please pick another cruise line or at least new ship! Read Less
Sail Date: December 2014
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names ... Read More
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names (Italian vs. Chinese), then the waiter should have picked up on the situation and rectified the arrangement. We ate in the buffet for the remainder of the cruise. Food was sub-par, especially the beef, and not only in the buffet, but the main dining room also (I ordered the prime rib on the first night of the cruise). Buffet was about as organized as a soup sandwich. Had to hunt for everything I wanted on my plate. Meat in this line, potatoes in that line, veggies somewhere else. The so-called "Cruise Director" is pretty much skating. Not much planning, considering this was a Xmas cruise. A first year Arts & Entertainment student could have planned the five day cruise much better. This was by far the worse cruise I have ever taken, and to think that it was a Xmas cruise was even worse than worse. You people are billed as a five star cruise line...welllllll...that's just a bunch of bull. I've taken many a cruise with a lesser star rating that far exceeded my expectations and would make your outfit pale in comparison. I paid for a premium brand and got stiffed. That won't happen again. On a brighter note, the ship was very clean and bright. Casino....Wife and I playing identical slot machines...cruise cards inserted in each...mine wasn't giving nearly as much points as my wife's, even though we started off with the same amount of money and had equally won/lost the same amount of money when I called a floor mgr??? to inform him something was wrong with the machine/s. He looked, agreed, walked away and was never seen again... We will never sail with Celebrity again. They could care less about the customer. It's all about profit. Read Less
Sail Date: December 2014
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again ... Read More
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again and never again on the Constellation. To start with it's an old ship with a recently refitted (aqua class). We always travel aqua class as we primarily enjoy dining in Blu. The Blu restaurant on the Constellation is an after thought and was therefore squashed in to a very small space on the ship, too small to accomadate all aqua class passengers. On several occasions we had to queue and wait for a table. The restaurant itself has it's tables so close together you may as well be dining on one long table and not individual tables. It was very claustrophobic, and we felt rushed. Especially on Christmas Eve when it was clear the staff wanted us all gone so they could enjoy their own party in that restaurant!! The atmosphere was dull and matter of fact, not a party hat or party popper in sight!! Guest relations on this cruise were abysmal. They were disinterested in helping and again we were felt to be an inconvenience to them. On Christmas Day, we purchased an internet package at a pricey cost of $81 for the sole purpose of either face timing or skypeing home, when we couldn't connect, my husband rang guest relations and they said it was working fine but a bit slow so 'be patient'!! When we still couldn't connect after 45 mins we went to the ilounge only to be informed that it had been disabled as the signal was poor. We had to fight very hard to get any form of refund, eventually we were refunded $40, a lot less than was was left unused. We also took advantage of booking celebrity transfers to MIA airport, on the information sheet we were informed that we needed bag tags 'green no 15', we were given different tags so rang guest relations, who promised to send the correct ones. When they didn't arrive (and we getting close to having to put our bags outside our door) we rang again twice - nothing happened, so went down and collected them ourselves. On return to our cabin at 10.55pm we were given 10 new tags!!! The food was OK, have had much better on other celebrity cruises. Cleanliness was lacking. Our cabin was beautifully cleaned, but the balcony didn't get a look in. We had to clean it ourselves. Overall we have had some truly beautiful celebrity cruises and have never ever felt the need to write a review. This time however it was a very different story. It was made quite clear that the passengers were actually an inconvinence and they just wanted us on and off again. Whether this was because it was only 5 nights we are not sure. Especially being Christmas, we were looking for a little extra happy atmosphere, but were left totally let down and now looking forward to trying a different cruise line Read Less
8 Helpful Votes
Sail Date: December 2012
We are a couple from the UK in our early fifties. We absolutely love cruising and have mostly been on various Royal Caribbean ships. So as this cruise covered New Year, we thought we would " trade up " and although it was ... Read More
We are a couple from the UK in our early fifties. We absolutely love cruising and have mostly been on various Royal Caribbean ships. So as this cruise covered New Year, we thought we would " trade up " and although it was expensive, we thought it would be worth it to enjoy the 5 star treatment Celebrity promised. Oh Dear ! I really don't want to write a moaning, negative review but Celebrity failed on so many areas and I think it is only right to point out what we experienced so that other guests will know what to expect. We flew British Airways from the UK to Miami. It took 3 hours to get through immigration and out to the bus. Brits please note , it's better to fly into Fort Lauderdale. They are much quicker. Pre night cruise was the FLL Hilton Marina. Room was clean and comfy. They stiffed you a bit on the price of their breakfast. Embarkation on cruise day was like any other. A big queue but what do you expect when there's 3,000 passengers. The ship is beautiful, of that there is no doubt. Furnishings are very plush and we had no problems ever getting loungers etc. Yes, people do leave towels on loungers all day but that happens on all cruise ships. My first gripe is the crew. They just didn't seem interested. Don't they realise it's us customers that keep them employed ? Bar staff, waiters, cabin attendants, guest relations all made us feel as if we were getting in their way. Don't get me wrong , I'm not into having long , meaningless conversations with crew but a simple Hello or the odd smile wouldn't hurt. The crew on royal Caribbean ships were much more friendlier and interactive and this is the same company. So what's gone wrong on Celebrity which they say is their premium cruise line ? - I don't know but the difference was extremely noticeable. Second gripe is the food. We enjoyed excellent food on Royal Caribbean so we were really looking forward to Celebrity cuisine. What a disappointment. Main dining room food was cold, very small portions and took way too long to be served. One hour wait between soup and main course is appalling. No point complaining as all you got was a blank stare. Food in the buffet was more akin to a works canteen. Someone should tell the chef that custard can be accompanied by more than just Bread and butter pudding. We didn't use the specialty ( or fee paying ) restaurants and from what I saw, not a lot of other people used them either The Cruise director was Patti Honacki, a celebrity wannabee who thinks her role is to appear once a day on the TV to tell us how wonderful she is, what bit parts she has had in films and to advertise the specialty restaurants, spa and other fee paying stuff. Absolutely no interaction with passengers.She should take lessons from Richard Spacey or Joff Eaton to see how it is done. Theatre entertainment was a bit naff. More akin to what you would get at a Butlins holiday camp. On board activities seemed to be limited to Trivia challenges and Zumba. For what we paid I expected a bit more imagination than that There is a large lawn area on the top deck and it is a complete waste of space. Especially when there are " Keep off the Grass " signs all over. I found that ironically amusing. A word of warning, check your stateroom account daily. We had shore excursions, champagne and specialty restaurants all charged to our stateroom account. Problem was we hadn't done any of those. We wasted valuable time trying to convince the uninterested guest relations people that they had made these mistakes. And also, even if you haven't opted to pre-pay gratuities, they still add them to your stateroom account. You have to go to guest services and stand in a queue to sign a waiver if you want to give your tips in cash. This is a terrible way to treat customers. Anyone who saw the Channel 4 Dispatches programme will know this in the only way to ensure that your tips get to the people you want as Celebrity use pre-paid gratuities to make up the crews basic wage I won't go into details about the ports - It's the Caribbean - you know what to expect. However I would advise avoiding Celebrity's excursions as they are very expensive. So to summarise - a comfortable ship but staffed by a crowd who don't seem to realise why they are there. I will not use Celebrity again. Read Less
Sail Date: October 2011
The transfer bought from Celebrity from Rome to the port is not worth the money. Celebrity's buses were at a hotel way out of the city of Rome, so by the time you take a taxi to this hotel for their bus, sit around waiting for the ... Read More
The transfer bought from Celebrity from Rome to the port is not worth the money. Celebrity's buses were at a hotel way out of the city of Rome, so by the time you take a taxi to this hotel for their bus, sit around waiting for the bus to leave, it would have been much cheaper for two people to hire a private car shuttle and get there in half the cost and half the time. The Silhouette ship is the most beautifully decorated I have ever seen. And the embarkation process was as smooth as silk. However... This is my 16th cruise, and 7th with Celebrity. Over the years I have learned to love cruising with Celebrity for three reasons: 1) The indoor heated pool on the Millennium class ships, 2) The wonderful Friends of Dorothy gatherings, and 3) The superb dining. Well, Celebrity on the Solstice class ships such as the Silhouette have managed to eliminate all three reasons why I loved Celebrity. First, the indoor pool is no longer heated to a comfortable temperature. Not only that - on our cruise from Rome to Bayonne New Jersey, half the time the pool had a net over it, or there was no water at all in the pool. As to the Friends of Dorothy gatherings - Celebrity decided to have it at the Martini Bar, which is the busiest and most scattered bar of the entire ship, so nobody could find anyone among the crowd gathered there. It is like trying to meet up with someone for the first time at New York's Grand Central Train Station at rush hour. Last, and the saddest of all, the dining: I remember the days when the Celebrity waiter would offer fresh pepper for each course, and scrape away the crumbs at the end of the main course. No longer. You neither get the offer of fresh pepper nor the clearing of crumbs. In fact, our single waiter and his assistant had to serve 14 passengers. The worst decision Celebrity made was to place tables merely 1 or 2 inches away from each other. I had requested a table for two, and our table was inches away from the next. The end result was like eating in a canteen, where the waiter had to throw dishes at you from left, right, behind you or even reaching from across the table. If you read the wonderful description of Celebrity's website on their new Silhouette - each feature they highlight requires an additional fee, which is not mentioned. As to the Cruise Port of Bayonne New Jersey where the Silhouette docked at the end of its journey, the terminal is clearly not equipped to handle a ship the size of the Silhouette. When we arrived, it took hours for the luggage and passengers to get off - many hours after the scheduled arrival, and causing many passengers to miss their flight. Some friends of mine didn't get off till 12:30 PM, as the next passengers were already getting on board. (On my travel summary from Celebrity, the scheduled arrival time is 3 AM.) To describe how ill-equipped the "cruise port" is - here is the procedure for the luggage: small cages of luggage were first one by one off-loaded onto the dock. Then the cages were lifted two by two by forklifts onto a truck. Then the truck had to driven the luggage cages to the cruise terminal, where each cage had to be lifted off the truck and then the luggage had to be taken out of each cage to be made available for the passengers to pick up. This of course took hours. Think of 2,886 passengers with at least 2,886 pieces of luggage. There were only two trucks at a time being loaded. The procedure for passengers were no less cumbersome: even when we were told we could get off, we had to stand for half an hour on the stairs and exit, waiting to get off the ship. After we got off the ship and got onto buses which had to transport all the passengers to the terminal, we sat on the bus for another 10 minutes because the terminal could not accommodate beyond a certain number of passengers. The entire disembarkation process took hours. Bayonne New Jersey as a cruise port is definitely not ready or prime time. Read Less
Sail Date: December 2009
Our flight from Miami to San Juan was filled with excitement for the three of us. We awoke at 3AM to catch our 7:15 AM flight with lots of enthusiasm and zest. We were bombarded with long lines and lots of waiting and hardly any airline ... Read More
Our flight from Miami to San Juan was filled with excitement for the three of us. We awoke at 3AM to catch our 7:15 AM flight with lots of enthusiasm and zest. We were bombarded with long lines and lots of waiting and hardly any airline personnel around to help us. Thank goodness for the American Airlines lounge where we relaxed had a chance to call our loved ones before boarding. Upon arrival in Puerto Rico, we were stoked about our cruise and the plans we made for fun and relaxation. We hailed a taxi from the airport to our Celebrity ship; the Summit. Embarkation was handled a bit clumsy and awkward as the computer system went out. Finally we were herded like sheep to check in and finally board. We found our room and I almost wiped out in the bathroom due to slippery floors where a water leak occurred. Great! Just what I wanted on my vacation- to sit and wait for a plumber to fix a problem in our cabin. It was finally resolved and our vacation was about to start. So I thought...something was missing oh yes how about the ambiance Celebrity is famous for- well it was fading fast along with the carpet in my cabin....But I still had high hopes. We grabbed a quick snack on the 11th floor cafe with the left over food from the previous cruise.It was sufficient until dinner. We then hailed another taxi to shop at the Mall of the Americas. We love shopping...it was way too hot to trot around Old San Juan;though in retrospect was a better choice...the mall was insane!What was I thinking???? We were on deck 9-the Concierge floor. Nothing special or worth the up-charge. Overall, the entertainment was poor, the food-worse ever and I was so turned off that I will sail with Celebrity again as they have lost us as customers. Our daughter, age 16 could not find any fellow cruiser to hang with as the Tennprogram was not existant. We walked the ship nightly and tried to find some sort of amusement. We were not even enticed to gambling where sometimes we love to play nightly.After boarding once again, we took showers got ready for the Muster station drill,( cruise number 9 on Celebrity and 17 overall)2nd seating dinner and looking forward to laughs with my family. Dinner was almost laughable but most of all almost inedible. We enjoy fine dining(? not on this ship) and we watch our weight as well. Nothing had much taste. We were shocked with portions and the only positive thing I can say about the menu choices were not much. The quality of the food and overall service was very poor. How else could the outcome be if you cut any and everything to the bone? Corporate decisions were obvious and unfortunately does not help Celebrity Cruise lines-it shows poor judgement and even poorer quality of an once coveted cruise line that was above the mass market cruise standard. Read Less
Sail Date: December 2009
Terrible experience will be sure not to repeat. Traveled with mother and 90 y.o. grandma (probably her last) The suite was nice, beds were ridiculously uncomfortable, I elected after 3rd night , of a 14 day trip, to sleep on the ... Read More
Terrible experience will be sure not to repeat. Traveled with mother and 90 y.o. grandma (probably her last) The suite was nice, beds were ridiculously uncomfortable, I elected after 3rd night , of a 14 day trip, to sleep on the floor!!! Food was terrible, actually embarrassed for them. Excursions were a terrible joke and NOT appropriate for my grandmother - Where indicated: Leisurely was actually a HIKE that I could barely manage, she had to stay in the bus and miss the Orchid Farm which was only thing she Really wanted to see. On another excursion driver was high as a kite and threw bus into reverse while driving we all got hurt. In the fancier dining room that you pay extra for I was scalded with coffee arm and chest by waiter, did they offer to pick up the tab? No! One Big Sales Gimmick To Buy Jewelry non-stop bombardment. They should pay us to take this trip and listen to their ongoing sales pitches. Shocked at the level of lies, service, horrible entertainment, food, and intent Celebrity operates under! Read Less
Sail Date: December 2009
Having completed 6 previous cruises mostly with Cunard, we chose the Celebrity Solstice on recommendation. Embarkation Embarkation at Fort Lauderdale was long and tiresome as we had to wait 2 hours after being herded in a seating area ... Read More
Having completed 6 previous cruises mostly with Cunard, we chose the Celebrity Solstice on recommendation. Embarkation Embarkation at Fort Lauderdale was long and tiresome as we had to wait 2 hours after being herded in a seating area before being allowed to board. This was in order for US customs to check the ship and crew which we were told was routine for ships coming into America after months sailing Europe. Just a shame we were not forewarned. Pre-Cruise Hotel The overnight stay in the pre cruise Hilton Hotel was exceptional, the room was clean and recently refurbished with a large flat screen interaction TV and great balcony views of the yachts. First Impressions First impressions were promising, the Solstice being a clean nearly new ship with impressive modern features. Ship Experience It was only after getting settled that you realised that the impressive modern look of the ship masked serious fundamental flaws. The modern bars and casual lounges were poorly designed with seating that looked impressive but gave a less than comfortable feel. We got the feeling of always being on show in the bars and lounges as there were few nooks and niches to relax. The bar servers looked sullen and table service took longer than you would have expected. There weren't the usual relaxation areas inside the ship to sit which led us to stay in our cabin over prolonged periods. The Bingo Experience I'm not a bingo player but when in Rome... The ticket pack for the 2 of us was very expensive, $60! The prize money was relatively low. Poor value and best avoided in my opinion. We paid the extra and booked the speciality restaurants throughout the cruise after reading poor reviews about the main dining restaurant. The Buffet Area There was a good variety of foods served here from salads to burgers and something for everyone. However we and others found the English style breakfast items cold and only cold plates were available to use. Poor Buffet Opening Times One major complaint was the buffet closing after 1am. If your hungry for a late night snack it's not easy ordering from the only available food source, your room service, especially when your wife is asleep in bed! Tuscan Grill Food quality was inconsistent, we pre-booked Tuscan on 4 nights. You would have thought the Tuscan staff would remember us but not a bit of it, after tipping well throughout, on the last night we were shown the worst table in the restaurant, in a corner next to the kitchen door which kept opening and closing. To make matters worse this was the last formal night with my wife dressed up to the nines facing the wall as if she were some naughty school girl. Afternoon Tea This was held during the afternoon in the Tuscan Grill and was a complete and utter shambles. The staff clearly had no idea how to serve afternoon tea which is a predominantly English affair. Even though there were more staff than guests, we and other guests were constantly ignored. We only managed to get one small cake and sandwich throughout the experience while staff walked round with full platters of which they seemed to have no inclination to empty. Murano Our impression was of an overrated pretentious service. When we asked the sommelier to help choose a wine for us he took it upon himself to open a £150 dollar bottle of wine without first checking, presumably to maximise his 15% beverage gratuity on our bill. We only learnt the true cost of the wine when it came to pay the bill which we paid reluctantly to avoid embarrassment. This ruined our cruise experience Silk Harvest Reasonable Asian cuisine but with poor overbearing table service. Bistro on 5 This was by far the best experience for us at the least extra cost (an extra $5 dollars per person). The food was fresh and exciting with a good menu with plenty of salads and crepes. Service was exceptionally friendly throughout. I would wholly recommend this restaurant. Deck Grill Serves burgers, hot dogs and chips. These were of good quality. Try the onion rings in beer batter which were exceptional State Room The Stateroom was a good size, well thought out bathroom and private glass/perspex balcony. Good large flat screen TV with swivel arm allowing bedtime viewing. The interactive service was exceptional allowing up to date viewing of our on board costs. There were a host of free newly released films to watch as well as videos of the bookable excursions. In Cabin Breakfast Service We liked our breakfast food delivered so we could eat first thing on our balcony. Food was always delivered hot and then followed by a phone call an hour or so later from the kitchen to check everything was all right, top marks for this service 10/10. Disembarking Took over an hour, quite tiresome and not well directed. On Board Advice, Tips & Excursions If you don't want to pay the daily $12 dollars a head automatic cabin gratuity, ask guest services to remove this from your bill. Many seasoned cruise travellers do this to focus on those providing exceptional service. In my experience, paying your cabin steward a little in advance with the rest at the end will ensure attentive service throughout. Our cabin steward was exceptional. Try ordering breakfast in bed from the breakfast menu in your cabin and then sit eating it on your balcony. You can order as many breakfast items as you wish but spare a thought for the poor steward who has to carry the tray down. Those Virgin Trans Atlantic flights are tiresome especially if your economy seating, I'm no bulky person but the seats are extremely narrow with little leg room for tall persons. Extra leg room is worth the extra cost or better still, premium economy provide more comfortable seating. You can save money by just getting off ship and doing your own thing. This proved easy for us to do, we were soon walking around the more interesting parts of the port town of Porto Rico. By asking which were the safest taxis to use, for a few dollars, we were relaxing on the best and quietest beaches on St Kitts and St Martin.   Read Less
Sail Date: November 2009
First, the ship is awesome and the food was phenomenal. The ports were great and the excursions were fantastic. But, here's the rest of the story: Since our travel agent booked us a guaranteed stateroom 9297, we had to walk ... Read More
First, the ship is awesome and the food was phenomenal. The ports were great and the excursions were fantastic. But, here's the rest of the story: Since our travel agent booked us a guaranteed stateroom 9297, we had to walk all the way down the hallway to get to our dining, spa, and ALL activities. On Day 2, we noticed a STRONG SEWAGE smell in the hallway. It was disgusting, and so we thought it would be obvious enough for others to notice. And we heard others talking about it. My wife being proactive made contact with the Guest Relations to let them know that the "funky smell" was there every day. We suggested that they deodorize the hallways hourly to keep us from almost throwing up each time we left our stateroom. There were a few times that we noticed the smell of deodorizer, so they must have sprayed sometime. Finally, on Day 9 (after calling or complaining to our Stateroom Attendants every day) - we got a call from the Guest Relations that we could move to another stateroom. We did go check it out but the balcony was not as large as the one that we signed up for, so I asked them for other options. That's the last time I heard anything and the cruise ended! Upon disembarkation, we filled out the satisfaction survey, and stated (truthfully) that the cruise would have been a 10 except for the stench, and that would not sail with Celebrity again because of the way Guest Relations handled our complaint. Now, we finally got a call from Ms. Smith with Celebrity and we're getting nowhere! She does not have an email address, nor, does she believe our story. Furthermore, Ms. Smith "does not read Cruise Critic", and denies that there were any other complaints. (my further research shows otherwise)... Read 02/2009 review here on CruiseCritic.com So, if you happen to have been on this sailing Nov. 23, 2009 to Dec. 4, 2009 - please post on this thread. Man, I wish Celebrity would have done the "right thing" ... the ODOR killed an otherwise FANTASTIC cruise. It's THE WAY THAT CELEBRITY HANDLED the issue (It's a known problem, engineers were on board, and the manufacturer's reps are on board for the whole 1st year.) Unfortunately, I will no longer contribute my hard earned dollars to a company who denies a problem existed on my cruise, and won't make it right. Peace and Merry Christmas! BrokerO Read Less
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