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3 Helpful Votes
Sail Date: December 2014

Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to ... Read More

Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try Celebrity. From the minute we arrived at the Departure Lounge we felt let down. We booked concierge class and the brochure quite clearly states early boarding, however we were put into group 6 and were last onboard. Our cabin was "tired" and with that Im being kind, we had torn bedding, a dirty balcony, with furniture and handrail splattered with paint, and a bathroom desperately in need of redecorating and updating.

The biggest disappointment was the food, the resteraunt was ok, however I had to remember not to trip over the torn carpet, however the Buffet was dreadful. Breakfasts were a nightmare, bacon swimming in water, diluted baked beans, and everything cold. However if you wanted cold fruit or continental breakfast the plates were to hot to hold. I opted for omlettes however this meant queing for at least 20mins and on one occassion over half an hour.

Both myself and my friend were taken ill with chest infections and while I appreciate the need to pay,we paid $121 dollars for our first visit to see the doctor and a further $105 for medicines and treatment I was however appalled to find we were both charged $42 dollars for a second visit (suggested by the Doctor) for just reporting to the office, and a further 95 dollars for the treatment. We literally said our names and for this we were charged $42. I have written to celebrity to complain with photos, however i am not sure i will get a response.

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Sail Date: December 2014

Hello, This was our 1st cruise with Celebrity. Overall we thought it was very nice. We opted to only eat in the main dining room. The specialty restaurants were expensive, considering we already paid for all meals. Food and presentation ... Read More

Hello, This was our 1st cruise with Celebrity. Overall we thought it was very nice. We opted to only eat in the main dining room. The specialty restaurants were expensive, considering we already paid for all meals. Food and presentation was very good!! The staff was very attentive and could not be more friendly. This was the highlight of the day for me!

We decided to not get the drink package…..too much pressure to drink our moneys worth!!! The alcohol by the glass was expensive, but still less per day than if we bought the drink package. We HAVE to recommend the Molecular Bar!!! The drinks are $13 per glass, and worth it!!! It's kinda cool to have your drink served with liquid nitrogen in it….makes a good show. This bar alone might make the premium drink package worth the money. If we go again, I will buy the package but not wife. (2 drinks and she's done!!)

The on board daily planned activity's were pretty boring to us. We are 53/55 yrs old. We did not bother with much except for the nightly show in the Reflection theatre. The entertainment was nice for a cruise ship. We went every night and had a drink during the show.

Nice casino but lost money!! :(

We enjoyed the experience, but were a little bored at times. On sea days there is not much to do. Eat, fall asleep at the pool, eat, clean up for the nightly show, browse through the already inspected gift shops and repeat. Maybe we are just not cruise people….not sure yet. Need one more trip to Molecular Bar!!!!!

We would recommend the Reflection. Nice ship and crew was great!!!!!

 

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Sail Date: December 2014

This was our 16th cruise and 2nd Celebrity cruise. After trying 8 different cruise lines we have decided that Celebrity suits us best.

We stayed at the Hampton Inn, Plantation FL through stay123. Front desk personnel were very ... Read More

This was our 16th cruise and 2nd Celebrity cruise. After trying 8 different cruise lines we have decided that Celebrity suits us best.

We stayed at the Hampton Inn, Plantation FL through stay123. Front desk personnel were very friendly and helpful. There are shopping malls on both sides with numerous retail stores and restaurants.

The stay123 pre-cruise package includes a one night stay, free breakfast buffet with hot items and great coffee, free shuttle to the cruise pier, 7 days free on-site parking and a free shuttle back to the hotel.

We sailed on the Eclipse last year and since they have identical deck plans, we found it super easy to get around. We had an oceanview room on deck 3, which allowed us to pick the free classic drink package on their Go123 program. Deck 3 is on the same floor as the Silhouette dining room & Passport Bar and only 1 flight of stairs up to the theater.

We found the embarkation and disembarkation to be very efficient and on time. The doors opened for embarkation at 10:45 AM, we sailed through security, got our sea passes and we were onboard with our free glass of champagne by 11:05 AM. Cabins opened at 1:30 PM and our luggage arrived at 2:30 PM. We did the self disembarkation which was easy, as long as you were willing to stand in line and talk to people you somehow never met during the 10 night cruise!

Our OV room was kept clean by Inacio & Nadine, plenty of storage, loved the circular shower doors.

Cruise Director Paul was the best! We always saw staff cleaning or vacuuming; painting or washing the exterior while in port; public bathrooms were immaculate and all personnel were super friendly. A special thank you to Solarium attendant Mayo!

We had Celebrity Select Dining and the 1st night we were seated in Sergio's area. We asked for Sergio & the same table every night of our cruise. Food was plated beautifully, served at the correct temperature & excellent quality! Recently, we have noticed, that other cruise lines have downgraded the quality, but Celebrity just cut back on the quantity. Which I am OK with - I have never gone hungry while cruising! My spouse had a draft beer at the new Gastrobar ($9.78 and not on the free drink package)

Activities: played Bingo once ($39 for 3 cards, $49 for 6 cards and $59 for 9 cards) watched the cupcake demo, participated in the Reindeer Games, watched the Corning Glass show,, watched the Top Chef challenge and generally spent a lot of time at the Solarium pool relaxing!

The best part of this cruise was the Christmas decorations. Especially in the Grand Foyer, where they built a whole gingerbread village between the two elevator. Then on the last night of the cruise they had Holiday Caroling lead by Cruise Director Paul (who has an excellent voice!) with faux snowflakes floating down into the foyer and several floors of passengers joining in. It was a true goose-bump moment!

 

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Sail Date: December 2014

We did back to back weeks during Christmas/New Year's 2014-2015 in the Caribbean out of San Juan. We had been on the Summit before. Somehow, the ship's infrastructure has declined considerably. The plumbing was malfunctioning ... Read More

We did back to back weeks during Christmas/New Year's 2014-2015 in the Caribbean out of San Juan. We had been on the Summit before. Somehow, the ship's infrastructure has declined considerably. The plumbing was malfunctioning continually, creating a pervasive odor on many decks. While we had a good time and enjoyed ourselves, we have to remark that this ship needs extensive refurbishment.

The staff was usually great. However, the wait staff in the main dining room needs polish and additional training. Rarely did we have a complete set of flatware and glassware. Although they were eager to please, it seemed that setting a table is beyond their training. Other than a dinner fork or salad fork, we rarely got the correct implement on the first try: example- no cocktail forks for the shrimp cocktail without delays until they could find one upon request. And while that may seem trifling, not getting a teaspoon for the coffee without asking is irritating. Getting a paper cup of espresso from the coffee bar at dinner because the coffee bar would not let its china cups into the dining room was hilarious. Nor could the waiter envision taking a dining room cup to be filled at the coffee bar. Having to ask for a steak knife for steak was a chore. Reaching across a table to refill a water glass rather than walking around to fill it was interesting table etiquette. Having to get up and ask for coffee refills or raising one's hand because the staff will not check if you want a refill ...every single meal ....was not understandable. Not the end of the world, but...Sorry, that is not fine dining.

We did an African safari in tented camps where the Masai managed to set the table correctly and served beautifully. So why not a cruise ship?

 

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2 Helpful Votes
Sail Date: December 2014

Celebrity Reflection is a beautiful ship with excellent staff, food, and services. I wanted to comment on the Christmas Cruise we took from Dec. 20 to Dec. 27, 2014. Our Port visits all went well with a short, but pleasant stop in San ... Read More

Celebrity Reflection is a beautiful ship with excellent staff, food, and services. I wanted to comment on the Christmas Cruise we took from Dec. 20 to Dec. 27, 2014. Our Port visits all went well with a short, but pleasant stop in San Juan (where my camera broke) and great snorkel trips on both St. Thomas and St. Maarten. We took the Pirate Ship trip on St. Thomas and found the crew to be fantastic and the rum drinks on the way back to be overflowing. The crew told lots of corny jokes and kept us laughing. Soft drinks and water were provided the whole time. On this trip we saw small turtles and we had plenty of time in the water. On St. Maarten we took a large Catamaran which gave us a smooth ride and a nice ladder to get into the water which was warm and wonderful, but without a whole lot of fish. We swam into shore where the staff was on the beach and gave us some refreshment there. We had plenty of time in the water here too. The staff on this trip was also very accommodating. It was my husband's birthday and after the rum punch service with sandwiches they pulled out champagne and served anyone who wanted it. We were fortunate on both of our trips since neither boat was full and there was plenty of space for everyone. We booked both of these trips through Celebrity. Hint: take the early morning trip as it will probably be less crowded.

We also had time for shopping in all of the ports. I used the approved list provided by Celebrity to go to a camera shop on St. Maarten where I was able to buy a new camera at a reasonable price. It was Christmas Eve, after all, and I could not be without a camera!

We were booked in Aqua Class so our dinners in the restaurant Blu were all great. Christmas Eve and Christmas Day dinners were no exception.

On Christmas Eve we had a Carol Sing in the main foyer and they created an optical illusion of snow coming down...beautiful!! On Christmas Day the lunchtime food in the Oceanview café included extraordinary desserts and specialties from around the world. The ice sculptures and fruit sculptures were amazing. Santa arrived in the pool area in the morning and rode his sleigh all around with a live band playing songs as he rolled along. It was such great fun! And, of course, there was a nice Christmas Show in the evening.

If you are thinking of taking a Christmas Cruise, I would highly recommend this one.

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2 Helpful Votes
Sail Date: December 2014

We were on the same cruise as the only British Couple and flew out to Quito On BA and Iberia via Madrid early Boxing Day morning arriving some 12 hours later. We were met at the Airport on arrival (we were the only couple) and arrived ... Read More

We were on the same cruise as the only British Couple and flew out to Quito On BA and Iberia via Madrid early Boxing Day morning arriving some 12 hours later. We were met at the Airport on arrival (we were the only couple) and arrived at the hotel some 45 mins later around 9.45pm. We were lucky to be given an upgraded room.

We enjoyed the food at the hotel both pre and post cruise.

The included tour of Quito was good and the buffet lunch with traditional Ecuadorian singing and dancing

Was excellent.

Although we were fairly tired we went out on the afternoon trip to the Equatorial Line Monument.

The evening meal was at La Gloria, a local restaurant we enjoyed this too.

Now for the Cruise

We were sold this as an "adults" cruise. This was not the case and slightly spoilt it for us.

Probably being over Christmas and New Year altered the dynamics slightly. There were only 5 or 6 English speaking couples. The rest were made up of family groups, some large with 3 generations and some with young children. Also, quite a number of Spanish speaking South Americans. They all kept to their own groups and didn't mix so dining times gave you little choice of who to sit with. Luckily we made friends with the American couples. One of the American ladies was very upset at the "unsociable"situation.

Most of the teens and 20 something's were a pain as far as hogging and sitting right on top of the Wifi "hot spot".They seemed to be on their phones/laptops 24/7. In fact some of them hardly seemed to leave the ship! My husband likes to keep in email contact with his 90 year old Mother. This was virtually impossible.

Make no mistake, this is not your usual cruise. It's an "Expedition" ship. It doesn't matter how many cruise lines you've sailed on or how many you have done and we've done over 50 this is totally different.

There is nothing to do on the ship during the day as your not expected to be there and have paid a hefty price to go see the spectacular wildlife. Something that LeaderLady failed to mention. We saw Boobies, Nazca and Blue-footed varieties. Marine and Land Iguanas. Galápagos Hawks, Waved Albatross, Tropic Birds, Mockingbirds, Frigate Birds, flightless comorants. Sea Lions, Sea Turtles, Penguins, Giant Tortoises, Darwin Finches,Flamingos and much more to see if you enjoy snorkelling in cold water. Just wildlife everywhere. You had to be careful not to step on anything.

The only disappointment as far as seeing wildlife for me was that we didn't see the Red Footed Boobies or the recently discovered Pink Iguanas, both found on Isla Genovesa in the far north and not on any expedition itinerary.

The Naturalists all Ecuadorian were all good. Some better than others.

I did feel that the Spanish speaking guests should have gone out separately in their own group as there were many occasions when a lengthy Spanish conversation was conducted within the party of which we were not included.

Every evening before dinner we were given a talk with slide show on what we should see the following day and the type of terrain and level of fitness required and recommendations as to footwear, clothing and if insect repellent was necessary. This information is also given in your Celebrity Today.

Apart from 1 walk we chose the long walk every time. Paying all that money I wanted to see all I could.

The ratio of guests to staff was 98/62. Our cabin was made up 3 times a day. There was plenty of hot water.

Only a couple of channels on the TV and very little drawer space.

The ship did sway a bit some nights but it's a small ship so its to be expected.

No, there isn't a lot to do in the evenings after dinner, there was always music and dancing. Karaoke one night. Many went straight to bed.

It's very full on and not what I would describe as a holiday.

We were up at 6.30, breakfast at 7. The long walk usually started at 8am. Back on the ship by 11.30, lunch at 12. Afternoon walk 3pm back to the ship by 6.pm then cocktail party from 7pm talk at 7.15 followed by dinner.

It was hard not to over indulge on the all inclusive drinks. I did suffer one morning after to many Pisco Sours the previous night!!

The food was good and the Lobster excellent. We ate out on deck one night, wonderful.

Our first night on the ship we were standing at the stern. It was dark and we were watching the stars when we heard a strange noise. We looked down to the landing platform where there were 3 sea lions asleep catching a ride. They were there for quite a while.

All in all we really enjoyed this trip. Not the 5 star I expected but a good 4 1/2

I would definitely like to do the trip again at a different season and the Inner Loop. I would just ensure that it wouldn't be during school/college break.

Whilst waiting at Baltra Airport for our flight back to Quito I did notice that the newly arriving passengers were all adults and seemingly couples.

We booked this over 18 months ago when on the Celebrity Infinity. At that time there were no deals. We had a £400 cruise credit but they wouldn't let us use it for the xpedition.

They are doing deals now though.

We did a Transatlantic in October when Celebrity were heavily promoting the Galápagos and offering up to $500 onboard credit for your current cruise. So if your thinking about this trip it might pay to book onboard if you have a forthcoming Celebrity cruise booked.

 

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1 Helpful Vote
Sail Date: December 2014

This was our second sailing with Celebrity. We had never cruised over Christmas and thought it might be a new fun way to celebrate the holidays- stress free. We did enjoy our week but if you are thinking of sailing the high seas over a ... Read More

This was our second sailing with Celebrity. We had never cruised over Christmas and thought it might be a new fun way to celebrate the holidays- stress free. We did enjoy our week but if you are thinking of sailing the high seas over a major holiday remember the KIDS will be everywhere. Our last time on Celebrity there were maybe 8 kids on the entire ship. This time we heard there were 700! It felt slightly like children had overtaken the ship and were running amuck. It did not ruin our cruise but it did seem to spread the crew thin and frazzled most guests. The lobby was very festive for Christmas but I would have loved to see one crèche as they did have a menorah. The beautiful lobby common areas were draped in garland with lights and they had a huge gingerbread collection. The Christmas show was just perfect and my favorite of any Celebrity show I have ever seen. The talented and beautiful Claire Vinkesteijn made all of it possible. We had the best massage of our entire lives from Karen. This was our first time experiencing Aqua Class. WOW. BLU is worth Aqua all on its own. yes there is a cool shower head and yes since only two per cabin for aqua class we had peace and quiet near our cabin but BLU was just amazing. The service impeccable. We also loved the foot stool on the balcony and spent many hours enjoying the sea.

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Sail Date: December 2014

This cruise was sold as the "ultimate" and the ship was rated with 5 stars !

This cruise was just the worst I ever experienced. Apart from 4 constant shopping channels on the TV with a cruise director who should be fired at all, ... Read More

This cruise was sold as the "ultimate" and the ship was rated with 5 stars !

This cruise was just the worst I ever experienced. Apart from 4 constant shopping channels on the TV with a cruise director who should be fired at all, this cruise can be considered as a "rocky horror picture show"..

Christmas was celebrated with flying paper-planes and hard rock music, 30 minutes (!) the cruise director was playing the piano ( worse than an beginner ) where the guest were allowed to sing christmas songs,the dinner was very poor, no decoration on tables, noisy kids were running around during dining and there was no feeling like christmas. at the pool area the so called cruise director played with the awful house rock band hard rock as it worst. The show at the theater were unprofessional, cheap and stupid. Same on new years eve and during the other days.

The food was ordinary, always the same and the presentation of it far away from 5 stars.

But the worst thing was the lack of hygiene - kids with diapers occupied the pools and hot tubs, even the spa. This actually should be reported to the us health authorities. Lazy waiters were busy with internal discussions rather than to clean the tables and take the dishes away. Same with the area on the pool deck. On top of it the entire staff was unfriedly except the cabin attendant and the bar keepers on the sunset deck. There was neither control, nor security visible. I could continue the list of endless complaints but it would exceed this report.

One thing still to mention - the captain could not answer the question how many guests are on bord this ship! In my opinion this ship was totally overloaded. I was happy that the "horror picture show" did end after 11 days finally. This cruise line never again !

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Sail Date: December 2014

This cruise was over Christmas and New Year. The cruise went to 8 of the Caribbean Islands, (Aruba, Curacao, Grenada, Barbados, St Lucia, Antigua, St Kitts and St Maarten). Overall the cruise was up to Celebrities high standards. ... Read More

This cruise was over Christmas and New Year. The cruise went to 8 of the Caribbean Islands, (Aruba, Curacao, Grenada, Barbados, St Lucia, Antigua, St Kitts and St Maarten). Overall the cruise was up to Celebrities high standards. However, the Ultimate Dining Package, which we have used in the past, had been withdrawn for this cruise. The excuse given was that this was done to allow all passengers the opportunity to dine in the specialist restaurants. However, everyone had had the opportunity to book specialist dining prior to cruising either on Celebrity's web site, direct with them or via their travel agent.

We had booked for every night prior to the cruise, costing an equivalent of $1180. The normally available Ultimate Dining Package gives a discount to this plus other benefits, lunches, coffees being some off them. The withdrawal of this package for this cruise should in my opinion have been mentioned on their web site, so as not to have tarnished the cruise slightly for us.

The staff in all departments were again excellent, particularly Marion (the Maitre'D), Christian, Micha and Alicia in the Murano restaurant especially. The cabin staff Muhamad and Brian kept our cabin tiptop and Tanishia looked after us in the bar.

The ship was decorated out for both Christmas and New Year and the majority of entertainment was very good. The shore excursions we took took were generally very good, particularly the catamaran cruise from St Kitts to Nevis.

Hopefully the management staff of Celebrity will in future give consideration to their loyal customers!

 

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Sail Date: December 2014

This was our tenth cruise,5th with celebrity twice on Solstice.Did this same so called Christmas cruise 2 years ago.Last time it was very good this time terrible.Did not mention FATHER CHRISTMAS ,who is this CRINKLEBUM that so called ... Read More

This was our tenth cruise,5th with celebrity twice on Solstice.Did this same so called Christmas cruise 2 years ago.Last time it was very good this time terrible.Did not mention FATHER CHRISTMAS ,who is this CRINKLEBUM that so called cruise director JC was always on about?Did not see FATHER CHRISTMAS giving gifts to children as was the case on the other CHRISTMAS CRUISE.The CHRISTMAS fare on Christmas day for lunch and dinner was non existent. There were no party hats, bonbons,tinsel or anything on the tables, PITIFUL.

Regarding food, Epernay dining rooms food was very average but staff as always were very good,food deck 14 Oceanview cafe was less than inviting with little choice and variety, 3 food bays with same food on all. In my humble opinion JC is not employing quality entertainers( AUSSIE BOYS AND NEIL DIAMOND ENTERTAINER) excepted.There were other issues, these were the main ones. Many other passengers commented about the lack of Christmas cheer. If u are not going to celebrate CHRISTMAS, then dont advertise it as a CHRISTMAS cruise!!!!!!!! We have friends two couples, who are contemplating this cruise next year, will advise them to think again and check if SOLSTICE will celebrate Christmas next year. Standards on Solstice have definitely dropped. THE BEAN COUNTERS ARE CERTAINLY ABOUT.

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