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27 Helpful Votes
Sail Date: April 2019
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never ... Read More
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never sail this line again was my experience with two falls in less than 30 seconds while descending the very wet and slippery stairs down to the tender in front of approximately half a dozen crew members. For the record, I had both hands on the railings, which is why I have pulled muscles and a wrenched back, rather than a cracked skull. At no point did any crew member ask if I had hit my head, did I think that I should get checked out, or even ask my name and cabin number, much less the names and cabin numbers for any of the people that had seen me fall. When I went to make a report to guest services, the woman at the desk was completely indifferent to what had happened, asking "Is that it?" and immediately waving the next guest forward. Quite frankly I found the complete lack of concern for passenger safety to be appalling. Also, my experience with staff at the Persian Garden was, shall we say, interesting. I don't think that I have ever been corrected quite so directly on how to pronounce my own name before. The cabin was nice, although the door opening the opposite direction of every other cruise ship cabin that I have ever been in took some getting used to, and the storage space would have been great for a seven day cruise, but a little tight for a twelve day cruise. Also, the outlet situation was a little tight. Here we are in 2019, and nearly everyone travels with cell phones, laptops and/or tablets, e-readers, cameras, etc., and there are a grand total of two sockets in the entire cabin. Also, nightstands with usable drawers would have been nice. Activities wise, this may be the scantiest collection of sea day activities that I have ever seen. Normally on sea days, the difficulty is in deciding what to do. On this cruise, my e-reader got more of a workout. Read Less
9 Helpful Votes
Sail Date: April 2016
Nothing good to say about the ship, food, entertainment, service or staff ! Would give a negative rating if I could. Had to literally wipe out my drawer to put my clothes in on day one, full of dirt and hair. Service was poor, food was ... Read More
Nothing good to say about the ship, food, entertainment, service or staff ! Would give a negative rating if I could. Had to literally wipe out my drawer to put my clothes in on day one, full of dirt and hair. Service was poor, food was lousy, staff unfriendly. Had previously been on a Royal Carribean cruise in the past and the ship was beautiful, the service was wonderful and the food was great, so when we got on this ship it was a huge disappointment! Spent 5 days at sea, while it was quite cold outside so we were trapped inside this ship and the majority of the entertainment was quite costly! Spent $100 to play lousy bingo! Wish I had read the reviews prior to taking this cruise as many that I have seen have been negative. Also wish I had some pros to add to the cons of this cruise ship, but sadly and honestly can't think of one! Read Less
5 Helpful Votes
Sail Date: September 2015
Celebrity X Modern Luxury Cruise Style! This is their new motto as seen on T.V. or the internet. If you booked an inside cabin, window, we choose a balcony. Now settle for scratchy T.P. and tissues, faded small robes, and worn out towels. ... Read More
Celebrity X Modern Luxury Cruise Style! This is their new motto as seen on T.V. or the internet. If you booked an inside cabin, window, we choose a balcony. Now settle for scratchy T.P. and tissues, faded small robes, and worn out towels. Gone are the luxury aquatic spa therapy items. The room attendants were working very hard and we truly appreciated both of them. They kept our worn tired room clean. No longer do they fold towels into crafty animals. In room meals varied each day and we always ordered the same. Would receive a call to see how our breakfast was that morning. No way, would I give them the truth for fear of a breakfast (it was already cold, hard fruit and super thin bacon). The menu has up charges for better selection. The breakfast buffet proved to be our best choice. Coffee on the ship was either too strong or too weak and not always hot. The Veranda was nice size, railing window, chairs, table was dirty and large tear in the flooring could cause a problem. Veranda scheduled to be cleaned! Oops, missed our room. The rumor on the ship was that there (many passengers sick) stabilizer problems. This was causing severe sickness/balance problems for many on these 5 days at sea. My Husband has two knee replacements; he needed a cane and my hand to steady him. Now back home his knees are back to normal. We canceled our excursion like the snorkeling on Maui. Being tendered was a scary experience with one woman falling down when entering the boat. I tried to use the pool the first day at sea and the waves were at least 6 feet high, the water in the pool (closed) splashed out from one side to the other. No, this after 10 cruises have I never experienced this before. We cruised on the Solstice three years ago and this time was disappointing. We were celebrating our Golden anniversary. We booked this Hawaiian cruise 18 months ago, knowing it caters to older cruisers. Yes, the repositioning of the Solstice from Alaska to Australia was not a scheduled feature so no Hawaiian food, music, entertainment flowers, clothes, coffee. Gone is the famous brunch buffet appreciated by every seasoned guest on repositioning ships. Ship remains shiny, clean in common areas. The Shops were clearing out old stock. We booked first dining at 5:30 and had the worst food experience, rude grabby plate waiter Poltan, and his assistant Latia proved to be incompetent. The waiter gave us four different menus. Poltan read off his favorite choices for the night. I asked why he didn’t mention any item on my menu. My husband was given a blank one first. The prelude of what would be many disasters. The waiter continued to serve plates to the wrong person, neglected the items ordered, minute portions and some choices were horrible. We were given a table next to a pole, we moved to the outside portion of the table. Gee whiz, you would have thought we wanted a better view. No way! that a portion of the dining room is for new Suite Class guests who will be indulged with a new and exclusive restaurant Luminae. Luminae offers a deliciously exclusive dining experience like no other. They have you packed in like sardines on what’s left of the original dining area. One waiter bumped my chair so hard I almost fell out of it. This continued numerous times with softer bumps. It was also very loud and noisy. We went to the dining area one afternoon and met the Head Dining Manager who is not very friendly and capable of changing our dining in 3 minutes. We requested a different table. There are no tables available for early dining. Nope, late dining wasn’t our first choice but it worked. We met our new waiter Camilo and his assistant D. They were a joy. The portions are so small we ordered more soups and salads. They are following the lead on the Food Network with small portions being the in thing now. We enjoyed the hamburgers and fries at the Mask Grill and ice cream at the buffet. Aqua Spa Café now charges for yogurt parfaits. Gone are the many choices like the nuts and dried fruits and replaced with canned fruits, small muffins and hard fresh fruit and melons! The buffet announced a Hawaiian menu. I looked around and finally asked where it was located Sweet/sour Chicken rice. Charging for pay per view $13.00 and 18% gratuity fees, inferior entertainment, taped ballroom music, and some singers near the elevators before dining located. We located the sweet and chicken and rice. We waited 10 days after we arrived home to contact someone about our cruise. I contacted guest relations representative: Kara Frank. The items I mentioned above were noted and she contacted me a week later to inform me these are the new company standards. The new dining guideline now represents Food Network portions. She encouraged us to take another cruise with them with absolutely no compensation. Earlier this year we sailed to Alaska on Holland America. We noticed portion sizes were smaller yet delicious all of the time. Ship was very clean, roomy placement of tables so everyone enjoyed the large windows. We enjoyed breakfast in our room everyday, wonderful service and great breakfast menu. This ship is scheduled for major remodeling soon. Read Less
3 Helpful Votes
Sail Date: April 2015
Celebrity dropped the ball on Solstice. We've cruised with Celebrity before and were quite happy but this cruise left us disappointed and we will not travel with them again. The buffet had the same food everyday for lunch and ... Read More
Celebrity dropped the ball on Solstice. We've cruised with Celebrity before and were quite happy but this cruise left us disappointed and we will not travel with them again. The buffet had the same food everyday for lunch and dinner, something in red sauce and something in brown sauce. The formal dining room was just as bad, food cold and dry and no vegetables unless you ask for them. Celebrity touts their flex anytime dining but when we requested it we were told it wasn't possible and we ended up eating at 8:30 every evening, much to late for our tastes. Service in dining room was hit or miss. We think this is to force guests to eat in alternative restaurants for which a fee is charged, food definitely better if you pay for it. Cocktails are expensive and come out of a carton. Coffee horrible, either too strong or too weak. Egg station got our orders wrong 4 mornings in a row. The cabins are very nice and bathrooms are roomy but cabin steward got grease on our clothes that were left out on the bed. Entertainment was lacking in theatre and TV did not work half the time. No nightlife to speak of, generally boring. We will stick with Princess from now on! Read Less
3 Helpful Votes
Sail Date: November 2013
As this was our 2nd cruise we where looking forward to enjoying our trip, the first on Celebrity Century was great, but unfortunately this was POOR when you compare the 2 cruises. We upgraded from Veranda Stateroom to Concierge Veranda ... Read More
As this was our 2nd cruise we where looking forward to enjoying our trip, the first on Celebrity Century was great, but unfortunately this was POOR when you compare the 2 cruises. We upgraded from Veranda Stateroom to Concierge Veranda Stateroom our room was of a poor standard, curtains coming of the rails, handles coming off the doors, it was eventually rectified but unfortunately a little too late. They advertise as Modern Luxury Cruising, with fresh flowers/fruit in your cabin, we had fresh flowers on day one, and 3 green apples on a plate which remained their for 10 days until we asked them to remove them. The flowers wilted for several days before being removed, which they did but left the water in the vase. The did however give us after complaining some more flowers which eventually died before we took them ourselves down to Customer relations who where surprised to say the least, it became a joke in the end we just had to laugh it off, however we do not value the cruise as Luxury living. The food was great no complaints, most of the staff where great not in housekeeping, but the waiters and dinning room attendants where all good. We where charged excessively for on board products, I don't consider $75 for 4 photos good value for money at all. The off board excursions took us to the same places as the on board offers and at a much reduced price some more than half the price and better information, touring with the locals was great. Whilst many of the issues didn't spoil our holiday, it has certainly changed our views on Celebrity Cruising and we will not use this line again. Read Less
1 Helpful Vote
Sail Date: October 2013
With all the competition from cruise lines, Celebrity should be ashamed for the way they treated guests on the Oct. 22 cruise from Ensenada to Hawaii on the Celebrity Millenium. In fact, think twice before you cruise on the Millenium. Not ... Read More
With all the competition from cruise lines, Celebrity should be ashamed for the way they treated guests on the Oct. 22 cruise from Ensenada to Hawaii on the Celebrity Millenium. In fact, think twice before you cruise on the Millenium. Not only were there very few activities, but embarkation was a disaster, entertainment was awful, the stabilizers didn't seem to keep the ship from constantly rolling and making many guests seasick, and the facilities, especially the gym, was unacceptable. 1. Embarkation: I’m sure Celebrity has been inundated with complaints about how disorganized and awful the embarkation was for the cruise from San Diego to Hawaii on October 22. When we registered for the cruise, we were not told until we had completed our purchase in full, that there would be a 3.5 hour bus ride from San Diego to Ensenada to board the ship. In fact, we were led to believe that we were to be picked up at the airport and taken to the San Diego pier to board the ship. Many of the guests had been traveling since 5 am in the morning, and were made to wait at the airport for pick-up by Celebrity for two hours. Since most flights no longer serve food, hungry and tired guests who had waited for hours at the airport for pick-up were only given a dry croissant with one slice of turkey and one slice of cheese when they arrived at the San Diego pier. Passengers were then forced to wait in San Diego for hours with no real food or entertainment (a movie would have been nice) at the pier or even a movie on the 3.5 hour bus ride to the ship. Decent food and beer or wine would have put the tired, disgruntled passengers in a better frame of mind. Instead we were bundled on buses and when we arrived at the pier in Ensenada, there was no ship. We waited another 45 minutes on the bus until we could get into our cabins. Our luggage was not brought to our cabin until midnight which on EST time was then 3 am. The lack of coordination and consideration for the passengers left 2000 people with an enormous distaste for Celebrity. Lack of activities: For the 11 day cruise to the Hawaiian islands, there was very little to do...no ballroom dancing classes, art classes, bridge classes, or anything else for that matter. There were no movies to watch, especially from the gym and very few, if any, lectures. In fact, I complained about this on the second or third day and eventually towards the last day of the 11 day cruise, more activities were offered. Terrible equipment in the gym: Of the six elliptical machines in the gym, only three were working at any one time. One or two had no tv’s and the others had no resistance. Even with the tv's, the only channels accessible was FOX news and the ship's channels. Stabilizers on ship not working correctly: We have been on over 20 cruises and never had we had to experience the rocking that we had on the Millenium. The ship is old and rusty and the stabilizers apparently are not working properly. Shore excursions: In Bora Bora our shore excursion was cancelled one hour before we were to leave. No substitutions were offered. Throughout the shore excursion process, we were subjected to warnings that if we didn’t sign up for the ship’s shore excursions, there would be no private tours, public transportation or taxis available, This of course was not the case and there were many private tours available at each port. The shore excursion desk knew this and wouldn’t share this information with the passengers. If they had to cancel the shore excursion, they could have at least let us know that there were private tours available and good customer service would have found alternatives instead of just leaving us without anything to do for the day. I could go on and on about the rudeness we experienced, especially when we were denied service for lunch in the Metropolitan dining room because the maitre d did not like my husband's attire of long pants and a polo shirt. While denying us entrance, many gentlemen wearing bathing suits with a shirt over it and flip flops were allowed in, dressed considerably less formal than my husband. The amazing thing was, my husband had worn the same outfit for the previous two weeks at lunch and no one objected. This arbitrariness as well as the boredom on the Millenium made us realize that Celebrity doesn't really care about its customers.   Read Less
1 Helpful Vote
Sail Date: April 2013
Our first Celebrity cruise and we were delighted because we got such a great deal on the cruise itself and the airfare. So it was a no-brainer when we decided to visit beautiful Hawaii and check it off the old bucket list. We flew from New ... Read More
Our first Celebrity cruise and we were delighted because we got such a great deal on the cruise itself and the airfare. So it was a no-brainer when we decided to visit beautiful Hawaii and check it off the old bucket list. We flew from New York the day of the boarding (it was a good flight but long) we finally arrived at the port around 4:00 in the afternoon and we were aware of the issues the Solstice was having with NoroVirus (as they had sent us an email advising the boarding would be delayed until 2:00 so that they could sanitize the ship) We appreciated that and understood because let's face it no one wants to get the Norovirus. HOWEVER the check in was a mess, very unorganized it was almost like they had never used the Honolulu port before and you would think that they should know that most of the people boarding there had traveled a long way so they really should have provided a rest area and some light refreshments. There was nothing! We finally boarded around 4:30ish and our rooms were ready around 6:00. The ship was beautiful and we were very happy to see that the inside cabin we had booked was roomy and very comfortable (we have never stayed in an inside cabin before) and based on this experience I would definitely consider staying in an inside room again. Because of the virus everything was "served" by the crew for the first 7 days or so. This was necessary I am sure but really clogged up the buffet particularly at the coffee stations in the morning at breakfast. The food at the buffet was varied and plentiful but the scrambled eggs they served were most definitely of the powdered variety. Breakfast in the dining room was delicious though. The main dining room was very elegant and by and large the food was very good there but I did get a lobster tail that was most definitely "spoiled" it was rectified immediately when I brought it to the attention of the waiter. Our fellow passengers were decidedly much older I would say age 70 plus but we would much rather travel with older folks than kids. The shore excursions were great except when we tried to book Pearl Harbor pre cruise we were told there was only one ticket left on line and that we should just book that one ticket and MAYBE we would get another when we got on board the ship. Twice I called Celebrity customer service with questions pre cruise I must say for a cruise line that prides itself in being more upscale they were not very helpful or friendly (this after I held for a good 1/2 hour). The entertainment was excellent I particularly enjoyed Greg Bonham, David Klinkenberg, Kuba and the Cirque du Soleil type show called "SOLSTICE" was outstanding. The sea days were very relaxing that is of course until we got to Ensenada. We were assured that our luggage would travel on the same bus as us. It of course was not (actually 3 buses behind ours) fortunately we had a later flight so when it turned up we were relieved and had plenty of time to calm down we were not the only people missing luggage there were several people one poor woman was fairly certain she was going to miss her flight. Not very organized Celebrity. We did enjoy the ship and would consider cruising with Celebrity again but it would have to be a good deal because I didn't find it to be superior to any other cruise line we have sailed with. Read Less
Sail Date: April 2013
WE boarded ship 3 hours late due to Noro virus on previous leg of the repositioning cruise. We knew of the delay thru CC, X never notified us even though many were notified by X up to 3 different ways of the late boarding. We didn't ... Read More
WE boarded ship 3 hours late due to Noro virus on previous leg of the repositioning cruise. We knew of the delay thru CC, X never notified us even though many were notified by X up to 3 different ways of the late boarding. We didn't get to our rooms until 5:30. X said it was due to ship cleaning, but we also were told that previous leg had major luggage and immigration problems on the Sydney part of the cruise. Minimal amenities when we finally got to our room (no drinking classes and were told we couldn't have any even though my husband needed them to take his medicine). We have been on a Princess cruise with Noro virus and have not had all the room amenities removed. No ice bucket, champagne, etc. We finally got items during cruise. No library books or games the entire cruise, but casino and shops were open. The buffet was very good, but it had almost exactly the same food every day. The food was good, but it would have been nice to have more variety from day to day. Example in the curry section there were the same curies, with only the meat one changed. Breakfast was exactly the same each day with maybe one sausage changed. The desserts were the same every day, and many were tasteless, almost like the baker didn't like to use sugar. Crusts were not made by a pastry chef. Most days there were 4-5 desserts and they were almost always the same. Once or twice near the end the pastries changed and were actually fairly good. The coffee bar also had exactly the same items every day. The muffins were very good and the apple turnover was good but it would have been nice to have different types of fruit inside. The afternoon tea was a joke. There were 2 sandwiches, 5 of the everyday desserts, scones, and serve yourself coffee. Teas on other cruises were sit down, in a dining room, and a special event. This was just same old, same old. Dinner in the MDR ranged from awful to OK. Appetizers and soups were good. Main entrees were often un edible. There was limited food choices. Almost no pasta items. No "comfort type" everyday food choices. On several occassions the water told us not to order specific meats because they were either very dry or tough. On one of the first days of the cruise the waiter told us not to order a specific dinner because it was very bad and it was listed in the daily activity letter as a favorite of the chef. We should have known at that time what to expect. Food was often just plunked on the plate with no sense of dressing the plate. Some meals were the meat and 2 mini potatoes only on the plate. Lamb shank sat on a bed of weird beans, a hunk of fish on a pile of polenta and nothing else on the plate. Some entrees were repeated on a 11 day cruise. Ice cream often came totally melted and when it was frozen had ice crystals like it had been re-frozen. I finally asked the waiter to bring me a plate of vegetables since I had only had them a couple of times at dinner. When there were vegetables, they often were finally chopped mystery veggies and only about a tablespoon. On other cruises, the entries were dressed up like a gourmet restaurant, not Denny's. Wonderful waiter, but he had 6-7 tables with 2 assistants. Service was still good. We also had problems with smoking. It seems like the owner of X must be a smoker. The smoking area is on deck 5 near the rear elevators and totally exposed to the cabins above it. We could see smokers from our cabin on the 9th floor (9245) since the smokers were directly below us and we could watch them smoke and smell the smoke. At first X denied that there was a smoking section directly below us, but after the flood in our room and huge fans to dry the flood on the second day after the flood made our cabin unusable and then the balcony unusable due to the smoke, we were moved to a suite. We were moved to the 12th floor near the rear elevators. The smoking area was just outside the port side. Often the elevator waiting area was so smoky, it was hard to wait for the elevator to come. There is also a smoking area right next to the jogging track so if you walked, you had to endure smoke there. Our bus ride to San Diego was OK. Bus was filthy, potty worked but was gross, had to wait 60 minutes at the border to get to immigration, 15 minutes when we finally got to immigration, bus driver got lost and pulled over to the shoulder on the interstate and just sat there for 15 minutes. We were in the back of the bus so we don't know what he was doing. This will probably be our only X cruise. BAck to Princess and Holland America. I don't know if this cruise was an exception, or the norm for X. I had always been told that this was an upscale cruise company, but we have had better food on Carnival. Read Less
1 Helpful Vote
Sail Date: April 2013
Sometimes the the over-inflated reviews of past guest cause you go into an experience with too high of expectations. Our cruise aboard the Celebrity Solstice was one of those. The ship itself is simply beautiful and glides through ... Read More
Sometimes the the over-inflated reviews of past guest cause you go into an experience with too high of expectations. Our cruise aboard the Celebrity Solstice was one of those. The ship itself is simply beautiful and glides through the water so smooth you barely know you're moving but it seems that the hotel management operation is where the short-comings were for us. While you didn't hear about it in the news the ship was infected with the Noroviruse in the previous cruise therefore there were lots of leftover affects during our cruise that affected what was in our cabin, all dining operations, etc. I think the greatest shortcoming of this cruise were in the areas of dining and entertainment. In these areas this ship was far from the 5-Star experience I expected and did little to make this a fun and enjoyable experience. The food was boring, over-thought, limited and did nothing to compliment our Hawaiian cruise theme. The entertainment was brilliant in the big shows but did little to encourage nightlife in the lounges and casino. Perhaps that was because the median passenger age on board was around 65-70 years of age. This cruise was essentially a floating retirement home. I'm no partier but I do still have a pulse and the Solstice did little to increase it's rate! Boring! Read Less
Sail Date: April 2013
We are long time cruisers and Celebrity Elite Captains Club members That have been looking forward to the arrival on the west coast of a Solstice class ship. Lets not delay this experience was a huge disappointment. They let us know ahead ... Read More
We are long time cruisers and Celebrity Elite Captains Club members That have been looking forward to the arrival on the west coast of a Solstice class ship. Lets not delay this experience was a huge disappointment. They let us know ahead of time that the dreaded Novo virus had broken out on the previous cruise from Australia. The consequence of this was an advisory to not come to the dock prior to 2:00PM. Not a problem with us since our flight from San Diego did not get to Honolulu til 1:25PM. Not a problem until we got to the dock and found a morass of humanity entangled in a disorganized boarding that approached being a disaster. We were being exposed to poor management and leadership that became the hallmark of the whole cruise. What a way to be introduced to a beautiful ship in many ways ! The Cruise over all was marred by having 9 out of 11 days being put under quarantine with no self service in the buffet. No salt and pepper on the tables. Resulting in long long lines in the buffet . This even affected the Morning Elite breakfast where no food was served during the quarantine. In your cabin there were no amenities , eg., glasses ,ice buckets etc--BUT THE CASINO WAS OPEN . I have been a victim of the Novo on Holland and was quarantined for only 2 days and have nothing but praise for the efficient and caring way I was handled Once on board we were delayed til 6:00pm from going to our cabin and were shuttled to the Buffet which was a mad house. Finally to our the concierge verandah cabin we booked. Nice room and verandah with a very nice bathroom. The bedding was very comfortable The only downside was the lack of storage . Much less than even the Century. The Food in the MDR was spotty a best. The big problem was wondering if they really knew how to cook meat which usually came way overcooked from the way you ordered it. They absolutely ruined our beautiful veal chop. We had soups that were at best watery for the most part. One night we ordered escargot and snail portion were very small and suggested they were at least halved. I ordered a steak one night and after three tries they still did not get it right. The food overall was mediocre in the MDR. We did try the Tuscan grill and it was superb--perhaps the best filet mignon ever. Well worth the money. The buffet was so poorly organized that we avoided it as much as we could NOW for SERVICE which is an area Celebrity has always excelled. Last November we had a 15 day cruise to Hawaii on the Century which I lauded the CAPTAIN for being very visible daily and showing his concern for customer satisfaction. This concern actually radiated to the whole crew including Officers and they provided the best service and in fact the best cruise we ever took. The opposite was true on the Solstice. Not once during the cruise did any crew member address us by name-- even the room steward. We went to talk to the Captains Club Host (who did a good job). He was not there and spoke to a female staff member who had to be the rudest person ever. I remember the days when a staff member would get your plate in the buffet and carry it to the table (I am handicapped so this was important to me). The table people in the buffet were so lackadaisical that getting any service was at best problematic. I BLAME THE CAPTAIN FOR THE POOR ATTITUDE OF HIS PEOPLE. With a ship this size you need better than average leadership and organization. And most of all COMMUNICATION Entertainment was fair . The production shows were ok and the individual performers were for the most part mediocre in the main show room MOVIES Were not first run . ON the port days in the islands they usually had movies in the AM and PM This was very good HOWEVER announcements on the PA system for the tenders blasted away in the movie. The Captains club host fixed this after the second day. On non port days there were no movies during the day and were scheduled at the same time as the evening show or later The Cruise director was unimpressive. Sure would be nice during activities like trivia if the host spoke unaccented English so we could understand them. Patricia from Portugal had problems but she had a great personality and had a guest read the info for us Suffice it to say we will stick to the Century and the Millenium class ships. Read Less
Sail Date: April 2013
The solstice is a really beautiful ship well laid out and we liked how everything was easily accessed from midship elevators . we were in conciegre class and the cabin was quite good although the couch was a bit uncomfortable and it was ... Read More
The solstice is a really beautiful ship well laid out and we liked how everything was easily accessed from midship elevators . we were in conciegre class and the cabin was quite good although the couch was a bit uncomfortable and it was too close to the wardrobe but that is something and nothing the bathroom was very nice and the bonus was no shower curtain. We ate in the buffet for all meals so i can only comment on that and we found the food to be very nicely cooked, well, what we ate anyway, but it was the same everyday not much variety. There was an outbreak of a gastric bug on the previous cruise so this led to all sorts of problems but i have to say that the ship was thoroughly cleaned before we got on and we were most grateful for that as the last thing we wanted was to catch any nasty bugs, we really had the best time and above is the only good stuff i can mention because it wasn't all plain sailing. We flew from Sydney to Honlulu to meet the ship and after about a two hour train ride a three hour wait for the plane and then a nine hour plane ride all we wanted was to have a shower something to eat and maybe have a look around Honolulu.. Wrong!! because of the bug we were delayed getting on the ship but before that we had to line up for about 45 minutes to hand over our luggage then about an hour or more to get through security then about the same to get our sea pass then sit and wait for the ship to be ready for boarding I think we got on about 3 or 4 pm but we couldn't get to our cabins till 7pm they kept putting an announcement that it would be 5.30 and that announcement kept coming way after 5.30, the Hawaiian port authority was really bad and i do hope it was a one off because that alone would put me off cruising for life. Now getting back to conceirge class although we had a nice cabin it wasn't worth the extra as there was no priority anything, harping back to the port authority our bags should have been taken off us we should not have had to line up only a petty gripe but very annoying no priority bags to your cabin the poor stewards were to overwhelmed by the extra work they had to do to get the ship clean so our bags didn't turn up till about nine pm, also no pillow menu no welcome bottle of bubbly so had to guess it was because of the bug which is ok but there was no communication about it and that was to become the theme of this cruise we hope that it was a one off and celebrity are not usually this unorganised and i am told by past passengers that they are usually very good but the organisation and communication on this cruise was terrible we had no idea what was going on especially at meal times if you have cruised before and you eat in the buffet you get a tray plate and help yourself well we were all standing around looking for said items not having a clue what we were doing until the penny dropped and the staff were serving out the food and most of the staff were new as some had to go off because they had caught the bug so the new ones didn't have a clue what they were doing. We were told it would be 72 hours and it would be back to normal but it only got back to normal three days from the finish of the cruise and then we were all confused again because we were waiting for the staff to serve us. There was more bad than good on this cruise but it did not detract from our enjoyment of it we had a very relaxing time and we loved Hawaii, I won't put celebrity down and say they were really awful because that is not the case, it was just unfortunate that we had the outbreak and although it was annoying it didn't make the cruise a bad one. What was annoying and very bad was the lack of organisation for example the tendering which was another line up for about 45 minutes or more and communication or lack of we should have been kept up to date with what was going to happen in the dining areas we get a newsletter with what is happening on board so they could have kept us updated through that There was a lot of little and some big annoying things but not everything is perfect and as i said we still had a great time now to cruise celebrity again or not it would have to be more organised and it would have to be a great cruise deal and i wouldn't pay the extra for concierge because at the end of the day everyone is treated the same no matter what your cabin choice is Read Less
Sail Date: April 2013
Good news first: cruise was fine; the tour past the active volcano at night was breathtaking. It was a hassle to have the crew serve everything, but if it kept the ship healthy, then people should get over the inconvenience. Bad news: ... Read More
Good news first: cruise was fine; the tour past the active volcano at night was breathtaking. It was a hassle to have the crew serve everything, but if it kept the ship healthy, then people should get over the inconvenience. Bad news: embarkation was a mess. No communication, no clear direction, check-in staff who were at best untrained, at worst totally incompetent. And the fundamental flaw? Few if any Celebrity people visible -- those that were, were IT types, trying to just keep the computers up. Atrocious news: Celebrity provided transport to the airport in San Diego on dirty, ill maintained buses. Ours got stuck in the Mexican desert. The transmission was bad, apparently, since the driver couldn't shift into first gear without turning the engine OFF. As we wound our halting way up the steep hills from Ensenada, the journey became more dangerous by the minute. After more than 20 stops by the side of the road to re-start the engine, a mechanic arrived -- WITH A SCREWDRIVER. He was going to fix the bus; instead, he took over as driver. Problem not solved. Finally, after 4 hours, (with no water, bathrooms, explanation of what was happening, etc.) a replacement bus arrived and the passengers moved the luggage from one bus to the other and the journey began (again) for the 2 hour trip to San Diego. We then had to change to a 3rd bus at the border since the replacement bus was not allowed to cross the border. In total, a 7 hour journey from Ensenada, Mexico to the San Diego airport. Of course, people missed flights, but Celebrity assured us that the airlines had been notified -- by the time we realized that they hadn't, we were on our own to negotiate with the airlines about changed reservations. The end of this cruise has soured us -- and others that we have talked with since returning home -- on EVER cruising with Celebrity again. Read Less
Sail Date: April 2013
Celebrity Solstice -- 2 out of 6 rating. No organisation/communication on this ship. They had norovirus on the ship on the Australian leg, but did not even advise the guests on board at the time. Guest relations were not consistent with ... Read More
Celebrity Solstice -- 2 out of 6 rating. No organisation/communication on this ship. They had norovirus on the ship on the Australian leg, but did not even advise the guests on board at the time. Guest relations were not consistent with their information. No passenger booklets/info in rooms No drink menus until 2nd last day, so missed out on so many potentially nice drinks in bars and restaurant, and teas at cafe -- such a huge selection that I did not even know they had. Asked bar staff what I could have (my drinks package include non alcoholic drinks) -- they couldn't tell me. No salt and pepper shakers until 2nd last day No books in library Few bar staff -- had to search for them/go to bar ourselves Ship does not accept preloaded travel card for payment of account, and both ATM machines were out of order at end when we were all paying our accounts. DAY 1 - Arrived embarkation 1130am -- no signs/verbal info -- just told to drop our bags and go line up, which we did, for hours. No seating. Exhausted from long flight over and lack of sleep night before. Finally herded into the big warehouse, given a 100ml bottle of water and small packet of chips. Not enough seats inside for everyone. No communication. After another couple of hours, told to line up and board, took another hour. - Got on board. Again no signs/information, only announcement that our rooms were not ready. A previous passenger said they were going to cafe on deck 14, so we followed them up. NO STAFF ADVISED US OF THIS. - We did not get into our rooms until 630pm. No information booklet/leaflet/info in rooms. I phoned guest relations to ask for info -- they were evasive and said we could go to dining room. Luggage did not arrive in our rooms until 9pm!! If staff had notified us of the delay/even a sign, we would have happily hired a car and looked around island. DAY 2 - We had a car booked for the day. No information at pier/taxi rank -- had to get to airport for car ($30 each way). Told by care rentals that they do not go to pier. At the end of the day, we saw Thrifty shuttle bus to pier. We were told we had to be back on board at 4pm for safety talk. WHY DIDN'T THEY DO THAT WHEN WE WERE ALL SITTING AROUND ON DAY 1? We weren't sailing until midnight! Some people had booked night time shows and had to cancel. MAUI -- tender from ship to shore -- took 4 hours to get off, so didn't get ashore until 12md, then had to be back on at 4. Some people lost money on pre-booked cars and tours. The bottom of a glass of coke dropped off (faulty glass) at the restaurant when lifted, spilling coke and ice all over the table, plates and cutlery. The waiter covered it all with layers of serviettes and continued to serve our meals with the coke still on the cutlery and the tablecloth where I sat soaked, forcing me to sit on the corner -- this is 5 and a half star service????? We were finally moved after we refused to eat there, and offered a bottle of champagne. We went past the lava flowing into the sea at 1030pm one night -- very spectacular, brochure had said it would be at midnight -- no announcement over PA system to inform people -- many very upset that they missed it. We had asked guest relations -- 2 different staff told 2 different times, but we were fortunate to have balcony suite to see it clearly. Final day -- we were being transferred by bus from Ensenada to San Diego. Buses were told to be there at 3am, commenced boarding them at 5am, we were told we would be leaving at 810am, we didn't leave until 1130. So disorganised!! We were told it was a one and half hour drive to airport, took 4 hours. Many people missed their flights. Highlights -- the Cafe coffee, food and friendly competent staff were great. The Tuscan (Italian) restaurant food and staff were excellent, definately worth the extra $35 to eat there, the best scallops and lobster I have ever had, and the most amazing desserts. I would not recommend Solstice to anyone. Read Less
2 Helpful Votes
Sail Date: April 2013
We're a multigenerational family who typically cruise once or twice a year. We've tried many of the major cruise lines and have especially enjoyed our trips with Norwegian and Holland America in recent years. We thought it was ... Read More
We're a multigenerational family who typically cruise once or twice a year. We've tried many of the major cruise lines and have especially enjoyed our trips with Norwegian and Holland America in recent years. We thought it was time for a change and booked a trip on the Celebrity Solstice from Hawaii to Ensenada. We were all very excited to try Celebrity and cruise on a Solstice-class ship. I will apologize in advance for the length of this review; there was a lot to write about but unfortunately for all of the wrong reasons. Embarkation The first clue that all might not go well arrived in the form of an email from Celebrity a few days before embarkation. It read "During the ship's last sailing, a small percentage of guests experienced a gastrointestinal illness. We will conduct enhanced sanitizing onboard the ship and within the terminal to help prevent any illness from affecting your cruise. Therefore, your check-in and boarding will be delayed. We ask that you not arrive for check-in before 2:00 PM." Fair enough. By all means, clean the ship and clean it thoroughly. For good measure, we thought we would delay embarkation by a few additional hours just to be on the safe side and arrived at the terminal at 4:00pm. After checking in and boarding the ship, there were hundreds of people everywhere. Thinking it was just regular boarding-day crowds, my family split up to go to our respective staterooms. With all of our carry-on bags, we figured out where to go, found the elevators, got to the right deck, and then encountered heavy steel doors closing off the corridors. A small sign on the door indicated that cabins were not yet ready for passengers, which was indeed frustrating. Of all the Celebrity staff we encountered, from the time we checked in, lined up, boarded the ship, and made our way to the right deck, NO ONE bothered to tell the passengers anything about cabins not being ready. My parents had it much worse. When they got to their deck, the doors blocking off the corridors had been opened so they, along with a group of other passengers, started off to find their cabins. An officer encountered the group and shouted at them to immediately get out. Lack of communication and rude staff would become twin themes of this cruise. My daughter and I found room in the disco to sit and wait...and wait... and wait... Over the next two hours, there would only be two announcements indicating that the cabins were still not ready. Finally, at around 6:30pm, we were told that the cabins were ready so we raced up to ours quickly, only to find it completely unprepared. No linen on the beds, no towels, nothing. We went to eat and finally returned to a ready cabin around 8:00pm. Bags did not arrive until 10:30pm. This was not a good start to what was supposed to be the trip of a lifetime. The captain finally surfaced a few days later and referenced the boarding process in an announcement. He carefully avoided anything resembling an apology. He did insist however on ending each announcement throughout the cruise with inane inspirational quotes. This habit started out as annoying and quickly became irritating. Public Spaces and Cabins There's no doubt that the Solstice is a beautiful ship and her dEcor was stunning. Abundant natural light, soft colours, pleasing wall and floor coverings, and contemporary glass screens and backdrops made the Solstice feel warm and comfortable. Although the atrium was at times far too noisy, it was perhaps the most impressive space afloat. Eight glass-fronted elevators shot up and down 14 stories while a massive tree was somehow suspended half-way up. This soaring, stunning piece of maritime architecture made the ship feel more like an exclusive condo building or trendy waterfront hotel. Cabins aboard the Solstice were equally as impressive. On our trip, we had booked both a balcony and an inside stateroom. They were identical in layout, decor, and size. Attractive artwork, light-coloured wood panelling, large and comfortable sofas, and stylish curtains, pillows, and carpeting gave the rooms a chic feel. Cabins felt roomy and modern and everything seemed to be in fine working order (well, all except the safes, both of which jammed shut on the first day). A variety of services could be accessed from the interactive tv, including menus & room service, guest account balances, photos, and international news stories. There was no children's life jacket in our room and after asking our room steward, one appeared the next day. The bathrooms were especially spacious and contemporary. While there is a significant "wow" factor, there are some glaring design flaws. For starters, there is an absence of a traditional promenade deck. On deck Five, there is indeed some outside space but the views are primarily obscured by the lifeboats. I found two small sections on either side with chairs (about twenty in total per side) but when I decided to make myself comfortable, I soon had to retreat elsewhere as these areas turned out to be the smoking sections. In the absence of a quiet spot on Celebrity's non-existent promenade deck, I tried without success to find a quiet spot elsewhere. The library, card room, and "Team Earth" space (whatever the heck that is) all have comfortable chairs overlooking the soaring atrium. Aha, I thought...here's the quiet spot I've been looking for. Well, any quiet was quickly shattered by the booming voice of the cruise director a few decks below. It was time for an activity and anything that happens in the atrium can be heard throughout the ship. Massive open spaces may look impressive but they allow noise to travel unimpeded, so much so that live music played in the atrium (which happens frequently) could be heard in my cabin four decks above. I could feel the floor of the cabin vibrating and the music could be heard all the way down the corridor. Of an evening, the noise is almost unbearable. The atrium becomes the hub of activity and the combination of live music, recorded music, casino machines, crowds, and announcements is deafening. Public spaces on the Solstice are both numerous and too few. There are of course lots of venues to be parted from your money (and yes, I know that this is the ultimate goal of any cruise line). If you're a drinker, then there's a bar wherever you are. If you're a shopper with lots of cash and don't care about paying top-dollar, there are high-end jewelry and clothing options. Sadly, the souvenir shops carry the same poor supply of tacky, overpriced garbage as on most other lines. Worse in fact. Celebrity had by far the worst selection I've seen on a ship (and if you've been to the shops on HAL, you already know that the bar is set pretty low). If you're just looking for a quiet place to relax, then you won't find too many options on the Solstice. The huge Sky Observation lounge is perhaps the most attractive space on the ship. It's a gorgeous lounge at the front of the ship with wonderful seating and views. Sadly, it was taken over on every sea day by the seemingly mandatory Park West "art" auctions. I tried to sit and ready a book one day but the salesman's pitch was unbearable. He was loud and slick and people mindlessly applauded like lemmings after the description of each piece. When the hundreds of easels and paintings were carted away each day, the lounge was then reserved for a variety of private functions so I was never able to relax and enjoy this great space. Seats in the library were in short supply and on my cruise, the library was stripped bare of any books (an asset which most would view as mandatory in order to actually call a space a 'library'). One might assume that the books had all been quarantined due to the massive norovirus outbreak on the previous cruise but obtaining the real story would involve Celebrity being forthcoming with details, something which they seemed loathe to do throughout the cruise. Even a simple sign posted on a shelf indicating why this room had become a book-free zone was obviously out of the question Ports Honolulu - We had to be back on board by 4:00pm for the safety drill even though in pre-departure information, we saw that the ship would sail at midnight. It was frustrating to learn afterwards that if this boarding time was queried, passengers were told that they could stay ashore until 11:30pm as long as they watched the safety video later. We lost a night ashore in Honolulu because of this. Poor communication from Celebrity. Maui - This is a tender port and even though the Solstice arrived at 8:00am, it was a very long process to get thousands of people ashore. We were lucky to finally arrive on shore by 10:30am. We had to be back on board at 4pm and as the last shuttle from the car rental office left at 3:00pm, we had considerably less time ashore than we had anticipated. This process was repeated again when the ship revisited Maui a few days later. Heard lots of grumbling from unhappy people about the length of the tendering process. Huge line-ups at the dock to come back to the ship. Celebrity clearly hasn't figured out an efficient way to get its passengers to and from shore in a timely fashion (and perhaps for large ships like the Solstice, it's just not possible). Hilo - You will dock here. If you've not been to see Hawaii Volcanoes National Park, go! It's very impressive. Kona - Yet another tender port. We booked a ship excursion here and were therefor able to beat some of the lines to get ashore. Children I had read a number questions from people wondering if Celebrity was appropriate for children. As someone who travels with a six year old, I'm pleased to say that the answer is a resounding 'yes'. The Fun Factory is a fantastic venue offering all kinds of arts, crafts, sports, games, and Wii. Counsellors were very friendly and enthusiastic and because of the small numbers of children on board, my daughter received very personal attention. Arrangements can be made for lunch or dinner care at minimal cost. Celebrity has an edge over the other lines I've travelled on in terms of the quality of their programming. Also of note for parents with children is that the Solstice has two outdoor pools. One of them has a maximum depth of 4' so life jackets are not necessary depending on the height of the child. The splash pad poolside was another big hit. Crew No ship can be perfect and the Solstice is no exception. Unfortunately, her biggest flaw is massive and potentially a deal-breaker where future cruises with Celebrity are concerned: her crew. Drawn from all over the world, the level of customer service was as varied as the nationalities of the crew. My introduction to Celebrity service came on the first evening in the buffet-style Oceanview Cafe. Due to the massive norovirus outbreak on the previous cruise, the crew were serving all dishes. The servers managed to do so without any smiles, warmth, or friendliness. The pizza server managed to literally throw my slice on a plate and shove it into my hands without once ever making eye contact. He was far too busy chatting with his co-server and clearly I had interrupted his social time by asking him to do his job. The next night, we thought we would try 'Select' dining. A letter in our cabin informed us that this worked in two ways. We could either make a reservation or simply show up at our desired time to see what was available. We opted for the latter not knowing how the day's schedule would unfold. Upon our arrival at the main dining room desk, we were 'greeted' by a surly young woman who scowled at us. We said that we were a party of four and did not have a reservation. Her response was a curt "I no have table for four!" And that was it. Move on. I don't care where you eat but you're not eating here. Undeterred, I tried again. We would be happy to wait until a table became available - perhaps she could tell us how long this would take? "You come back in forty minutes - go have drink in martini bar!" she barked, before turning to the next in line. Sure, I'll take my six year old and we'll knock back a couple of Cosmopolitans. Thanks. This individual didn't smile, she didn't want to help, and she just clearly didn't care. She had all the warmth of a North Korean prison guard. Perhaps Celebrity's secretly outsourced its customer service training to Pyongyang...The situation was only resolved when the head waiter observed what had happened, apologized profusely, and had us seated within a few minutes. I've been on enough cruises to know that tables are not always available if you don't have a reservation. I don't expect them to be. What I DO expect is to be treated with at least a basic level of courtesy and professionalism. Dining The Main Dining Room is an impressive venue to look at but the tables are placed extremely close together. It was impossible not to overhear the conversations of those beside you and, depending on your neighbours, this could be uncomfortable. We had to put up with a table of bigots beside us one evening and listen to their loud and intolerant views. The food itself was fine but the service was painfully slow. It was impossible to finish a meal in under two hours. We also noted that there was a charge for an end-of-the-meal cappuccino. While free on HAL, there's a $5 charge for this (just as there's a $2.50 charge for orange juice, another free item on HAL). The Oceanview Cafe was an attractive venue with ample seating. It was never difficult to find a place to sit and because of the numerous food stations, it was eventually a simple process to help yourself to breakfast and lunch. I say 'eventually' because for the first nine days of the cruise, everything was handed to you. This created huge line-ups as the crew really didn't seem to know what to do. It seemed like only one drink station ever worked and instead of having multiple glasses of water, lemonade, etc prepared for distribution, each order was taken and filled individually. One of the biggest problems was the very poor level of English spoken by the crew. Multiple explanations seemed necessary for the simplest of requests and there were always huge line-ups. The food in the Cafe was ok but not outstanding. The selection seemed great on the first day but never really changed much after that. There were also no announcements from Celebrity on how long the ban on serving ourselves would last. Another example of exceedingly poor communication. I ordered room service once and it took me three attempts. I first tried to order using the interactive TV but got an error message indicating that the system wasn't working. I then called, got placed on hold, and was promptly disconnected. Placed the order successfully on the third try and it didn't take too long for the food to arrive. Unfortunately, when I opened the door and said hello, I came face-to-face with another sour-faced employee who didn't smile or say hello. She simply stormed in, banged the tray down on the counter, turned, and left without a single word. Another graduate of Celebrity's Pyongyang Academy of Customer Service. Absolutely appalling, yet sadly predictable, behaviour and attitude from another Celebrity employee. Disembarkation Having read reports of previous miserable journeys from Ensenada to San Diego, we were prepared for the worst. Little did we know that the actual bus journey wouldn't be anywhere near as bad as getting off the ship. We had to be out of our cabins by 8:00am and were expecting to be on our way shortly thereafter. Instead, we sat in the main theatre for 3.5 hours waiting for our bus number to be called. The cruise director was nowhere to be seen and it was left to one poor young man to keep an increasingly agitated crowd entertained (or at least to prevent a mutiny and mass exit from occurring). The first several bus numbers were called and then it just stopped - for what seemed like hours. The only Celebrity announcements were to indicate that the rain had slowed the disembarkation process. Perhaps it was true, or perhaps it was in fact because the entire process was so poorly organized. We finally left the ship at 11:30am and were at San Diego airport around 3:00pm. There were lots of unhappy people on our bus who had missed their flights and I'm so glad that we had opted to stay the night before flying home in the morning. Final Thoughts Celebrity could learn a few things from HAL (and probably other lines too) about customer service. HAL's crew is exclusively from Indonesia and the Philippines and they are the best I've ever encountered. Always smiling, always asking how they can help, and always hardworking. They make you feel special every day of your vacation and if there is a problem, they genuinely want to resolve it. Celebrity may have some of the fanciest ships afloat but if guests are treated like an inconvenience (instead of valued guests who have spent thousands of dollars each to be aboard), then those guests probably won't return. I doubt I will and judging from the many unsolicited comments that I heard over the duration of the cruise, many people aboard the Solstice won't either. If I had a dollar for each time I heard someone say that they would never sail on Celebrity again, then I would be well on my way to funding my next cruise on another line. I've always been of the opinion that there's no such thing as a bad cruise. Some are just better than others. Well, Celebrity has proved me wrong. This was a bad cruise. From shambolic embarkation and disembarkations, huge waits for tenders, disorganized meals, rude staff, and overwhelmingly poor communication, it was a really, really bad cruise. Read Less
Sail Date: April 2009
Overall:This was our 16th cruise on a major Cruise Line.  First for the good stuff:   The Ports of Call were excellent. The not so good:  During the second leg of our Sydney to Honolulu cruise we were forced to change cabins and loose ... Read More
Overall:This was our 16th cruise on a major Cruise Line.  First for the good stuff:   The Ports of Call were excellent. The not so good:  During the second leg of our Sydney to Honolulu cruise we were forced to change cabins and loose half our day in Auckland. We actually believe the staff in Sydney that we would have one statement for the entire cruise to Honolulu.  The ship Millennium is definitely showing her age with worn carpets and furniture in the staterooms and the mirrors in the bath turning black around the edges.  The Food was mediocre in the main dining room with less than mediocre service provided by our waiter and his assistant.  The food at the 10th deck buffet was awful.  The onboard entertainment was marginal at best, and an exact repeat of the previous 14 days.  The shore excursions were usurious, at least 4 times the same tours purchased on land.  Embarkation:This was the second leg of a 28 day cruise. Public RoomsNothing special one way or the other.  Showing their age. CabinThe cabin was old, with a worn and stained sofa, worn carpet and sway back beds.  Lot of noise from behind back wall. Enrichment The enrichment series with the Weintrob Duo, Discovery String Quartet and Capt Cook Lecture series was the only note worthy experiences on the cruise DiningOur maitre d' asked us if we would like a window table for this leg of the cruise.  We asked for our waiter from the 1st leg and the Maitre d' said of course.  Well we were assigned to a different waiter and assistant that bordered on the incompetent.  When we asked the waiter why we didn't get the previous waiter, he responded that the previous waiter was assigned to a different table, end of story.  The food and menu was an exact replica of the first 14 days, except we now had terrible service.  The service was so slow, we even had an occasion where the lights were being flicked on and off at the beginning of our dessert. EntertainmentThe entertainment was well below the standards of other cruise lines, was an exact repeat of the first 14 days.  They did bring on a "New" magician, who performed the exact same act as the previous magician.  When some friends told the Cruise Director, he remarked with words to the effect that "We can't please everyone." Service:In Sydney, where we originally embarked, we were told we would have the same cabin through to Honolulu.  On board the ship, the guest relations staff confirmed that we had the same statement for the remainder of our cruise.  We unpacked everything, since we weren't moving, and the night before we arrived at Auckland we were told to pack-up and move the next day.  We were told that we were never told that we would stay in the same cabin, and besides what was the big deal. This room change impacted the majority of the 500 continuing passengers. When exchanging New Zealand Dollars for Polynesian Francs, we received only 50% of the value of the NZ Dollars.  At first they told me that was impossible, when I insisted they said they would check the cash drawer and later called and told me the other half of my money was in an envelop at guest services. Shore Excursions:Much too pricey to take. Value for MoneyDisappointing   Read Less
Sail Date: December 2006
After slight fog bound delays at London Heathrow we arrived in San Pedro CA for our pre cruise hotel stay.Must state that the Hotel was only average and we could not get any food after 22.00hrs. Next day embarkation was a delight , less ... Read More
After slight fog bound delays at London Heathrow we arrived in San Pedro CA for our pre cruise hotel stay.Must state that the Hotel was only average and we could not get any food after 22.00hrs. Next day embarkation was a delight , less than one hour after leaving the hotel we were in our cabin,8046 which was a CC class.Initially the cabin smelt of stale smoke,after pointing this out to our steward it took them 7 days to rectify the problem after deep cleaning and changing air con filters.The cabin was spacious with plenty of space for a two week cruise.The bathroom was warm in fell and spacious. Everyday small bites were delivered and a bottle of champagne was in the cabin on our arrival. We left San Pedro on time then had three cold days before we were blessed with warm sunshine.On our return it was similar weather with the last day being very rough with 60/70 mph gusts,the Summit was a stable ship and rode the 20 feet swells very well. At this point I must say that the Celebrity standards have gone into freefall since our Mercury cruise in 2000,we were appalled at the way some fellow passengers were allowed to conduct themselves with no consideration for other passengers and no correction from the Officers or crew.About 200 of the 2250 onboard did not adhere to the dress codes and were loud loutish and drunk for the majority of the time, I witnessed substance abuse and when mentioned to the staff they were too afraid to do anything about it !!!!. The food in the main dinning room was bland and had very little taste,most of the time served at luke warm temperatures,the food in the buffet was similar.I do not know how Michael Roux can put his name to this kind of food,if he delivered this in any of eateries he would be out of business. I will be writing to Mr Roux to advise him of the situation on the Summit.Anyway the Normandie restaurant,the food was great although they still let people dine there with lumberjack shirts on,being very loud and slapping " High Fives " over dinner. The decor on the ship was very pleasant with plenty of space although the ship could have been much much cleaner.I think the fall in standards is since the line was taken over by R.C.C.I. Until we can be assured that the standards are vastly improved we will not be taking another Celebrity cruise. We will be now taking our main line cruises on H.A.L. and P & O. Read Less
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