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13 Helpful Votes
Sail Date: April 2019
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest ... Read More
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest services, to a problem that may have been partially their fault. Excessive rust on the lower hull, and tender steps that I feel should be kept dry, freshly painted, with weather strips. The beds are not bad, but have seen better days. Some meals in Blu were delicious, some were a blatant drop in quality. The bread became stale halfway though, and may have been baking every other day. Hummus and Cheese spreads got replaced by pureed corn, beets, peas, and carrots. Nearly no vegetables, a garnish of broccoli or asparagus was a rare find. While the dining staff were very professional and worked their all, it was obvious that they were understaffed and rushed. Oceanview Cafe was an even bigger letdown. Too much was lukewarm or tasted off, cuts to ingredients. Gone is the wok, and the sauces for the fresh pasta station are not nearly as good. The last night of our cruise, they introduced mixed frozen vegetables. The interior of the ship was nice, our first time on Solstice Class. I liked the cruise director, Cafe Al Bacio, guest performances from Hawaii, and our lunch in Murano (though our neighbors got under-cooked lobster). I liked the Spa and Persian Garden, though the receptionist was playing head games with passengers over their names. Read Less
11 Helpful Votes
Sail Date: September 2017
We chose this cruise because the last time we sailed on celebrity we had a wonderful time and rated celebrity as the top of the line. We were originally planning to sail on Norwegian but switched to the Solstice when we saw it. Big ... Read More
We chose this cruise because the last time we sailed on celebrity we had a wonderful time and rated celebrity as the top of the line. We were originally planning to sail on Norwegian but switched to the Solstice when we saw it. Big mistake. It was the most boring cruise I have ever taken. I have been on 15 cruises on 4 different lines. Celebrity is now at the bottom of my rating. The entertainment throughout the ship was very good especially the cello and violin duo and the band featured on deck 3. The big problem with the band on deck 3 was that there was no room to sit and listen them. there was rarely even room to stand on deck 4 or 5 and look down at the band. The entertainment in the theater was pathetic. This was a cruise to Hawaii and their big entertainment was a dance school recital. Great if you happen to be a parent of one of the children who did 5-10 minute hula but not what you would expect as entertainment on a cruise ship. There was an acrobatic show that was very good. Everything else was mediocre at best. The on board activities were a joke. There was a lie making class, held in a small bar with not enough seating not enough needles for making the lie and not enough flowers. people had to make lies in shifts. They made Hawaiian bracelets. Unless you got there early you were out of luck. They had enough supplies for about half the people who showed up. The third non athletic activity on the 10 day cruise (5 sea days) was adult coloring. They had enough coloring books but not enough colored pencils. They also scheduled the activity in a small bar along with the trivia. There was no place for people to sit and those who did have a place had to compete with the trivia groups. When the trivia was over, about 30 minutes, they took back all the colored pencils. The food was terrible. There was only one main restaurant depending on whether or not you had a scheduled eating time or had open dining. The service was generally slow and the food wasn't anything to get excited over. There were some really good menu choices, unfortunately they were all offered on the same night. If they were open at lunch time we were not able to find which one was open and when it was open. We made the mistake of eating lunch in the cafe and then going back for dinner because there was nothing appealing in the main restaurant. We were surprised to find that the choices were the same as they had been for lunch with the exception that there weren't as many choices. The menu choices were the same every day for 10 days. The only thing that changed was the carving choice. It alternated between chicken and pork. there was at least one time when there was beef. A few of the other dishes changed. If it was good you never saw it again. The bread was often raw in the middle. On one occasion when we came back on board and tried to get something to eat, the staff was picking up the food as people were trying to put it on their plates. The ports do not compare to the ports we stopped at on an earlier Hawaiian cruise with another cruise line. Read Less
2 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the wonderful experience we had on Infinity and of course the itinerary. Alas, this was a huge disappoint. We paid for a Royal Suite and the truth is, it was no where near worth it. Check in was ... Read More
We chose this cruise because of the wonderful experience we had on Infinity and of course the itinerary. Alas, this was a huge disappoint. We paid for a Royal Suite and the truth is, it was no where near worth it. Check in was appalling. We queued for over an hour and a quarter in a CAR PARK, inhaling car fumes and as taxi's were constantly depositing guests to join the queue, the atmosphere was beyond pollution. Health and safety would have had a field day. As suite guests, you are supposed to receive the extra special touches, which let's face it, is why you pay in the first place, this most definitely was not the case. Apart from our excellent Butler Jose and the Luminae restaurant, it was very disappointing. The private lounge, Michael's Club had no atmosphere and wasn't a place where you felt as though you were receiving value for money. I could go on but suffice to say, the cruise was way over priced and if I hadn't already booked a cruise with Celebrity, I wouldn't be sailing with them again. Actually, it goes beyond that. I would CANCEL the cruise with them but our flights are already booked. I complained on the ship and received vouchers but no explanation or apology and on my return I wrote and complained and didn't even get a reply. The worse customer service ever. Read Less
2 Helpful Votes
Sail Date: April 2015
The ship is very clean and well maintained. From the first evening in the mdr, the food was consistently poor quality. The same meat was served over and over, whether in the mdr, Cafe, or speciality restaurants. From terrible coffee to raw ... Read More
The ship is very clean and well maintained. From the first evening in the mdr, the food was consistently poor quality. The same meat was served over and over, whether in the mdr, Cafe, or speciality restaurants. From terrible coffee to raw salmon (not sushi) to veal that could not be cut with a steak knife. We turned countless meals back. The cafe food was unattractive and tasteless. They couldn't even cook a burger properly. We tried to get anytime dining but were advised that it was wait listed, although there were lot of tables available. Part of the mdr has been closed off for suite guests, resulting in very close quarters in the mdr. Tables for two are so close, they are really two tables for four. It is impossible to have a private dinner for two as the guests in the next table are far too close. There was never a place to sit quietly. Loud music was playing everywhere and with the ships open concept design, the music funnelled from deck 3 right up to the library. The music was so loud at the pool, my husband had to get ear plugs as it was physically painful. Our cabin was very comfortable and clean. The room stewards did a great job. We rarely saw an officer or the cruise director. Although we were advised that many issues were addressed, we saw no improvement during our time on board. Although we have booked an Eastern European cruise on the Silouhette next year, we are debating whether to go ahead with the booking based on the Solstice experience Read Less
1 Helpful Vote
Sail Date: October 2013
Having previously cruised on celebrity solstice , I expected - wrongly - that the Millenium would be of similar standard. The embarkation in Ensanda was a fiasco. The activities staff - other than a guy named Michael , were frankly lazy ... Read More
Having previously cruised on celebrity solstice , I expected - wrongly - that the Millenium would be of similar standard. The embarkation in Ensanda was a fiasco. The activities staff - other than a guy named Michael , were frankly lazy compared to the Solstice crew. The whole ship was less than impressive and despite a goodly number of Australian and European guests, overtly geared to just the American guests. The continual 'hyping ' up of people is tedious. I can only take so many " are you having fun !! " comments The formal nights were a joke - a joke that is if you expected that the majority of guests would be dressed in evening attire , my estimate is that about 5% were in tuxedos . Now I don't have a problem with that, just don't list a Formal evening if it isn't in reality going to be one. I'm happy with smart casual. I thought the staff, were like. Corporate clones, just followed the course instructions without using their brain or personality. I witnessed an I firmeder lady, who had been sent to pillar and post getting quite rightly very cross with an officer , who in turn instead of resolving the issue and showing a bit of empathy and initiative, inflamed the situation by saying, " I am not prepared to listen to you if you raise your voice """ The poor lady was rightly very cross at being given false information - twice and therefore had a right to be dealt with in an understanding manner and not having it made worse. I raised an issue with the cruise director, the every smiling ' Rich ' and he appeared disinterested and in fact - and I quote " Perhaps this product doesn't suit you " that is arrogant and not conducive to engendering a happy guest I am on the next leg to Australia but based on the last cruise I will not reccommend anyone to use this ship. It's sloppy any lazy. This cruise was not fun - at all The cabin staff and stewards however as usual are hardworking and very pleasant people. Celebrity will not be getting my business again for sometime   Read Less
1 Helpful Vote
Sail Date: October 2013
We were told to be at port at 10am in San Diago,to catch a connecting coach to Mexico to start the cruise. We had booked out of our hotel to follow this instruction. I can only describe the experience as terrible. We're told to pull ... Read More
We were told to be at port at 10am in San Diago,to catch a connecting coach to Mexico to start the cruise. We had booked out of our hotel to follow this instruction. I can only describe the experience as terrible. We're told to pull our own cases from one pier to another, then shouted at , and told to pull them back . Instructions were given to get a pedicab to take them back at our own expense. No one from the company knew what was happening and whoever was responsible failed to take charge all blaming one another. We were allocated a coach that left hours later at gone 5pm. Everyone was held in a large departure hall with few facilities, the toilets soon ran out of paper it was horrible. We finally boarded the ship gone 9pm, lifeboat drill was instructed at 945pm . This didn't t occur until 10pm, we didn't t have the opportunity to eat. My suitcase didn't t arrive until after 11pm. This episode was the talk of the ship, never once did anyone take responsibility or apologise We have also cruised with this line before,but would have to think hard before we do so again. I agree with comments re formal night. Celebrity you have let yourselves down. However, our cabin steward was great and his understudy plus all the lower grade staff including waiters and dinner maître ,d were good. Pity Celebrity had to rely on it's many staff to save the day, what about leadership and responsibility from the top.   Read Less
1 Helpful Vote
Sail Date: September 2013
By way of introduction, we are a couple in our mid-80’s who bemoan the loss of consideration, politeness and gentility that so marks these times. My wife suffers from dementia so that the addition of a third party to share the care of ... Read More
By way of introduction, we are a couple in our mid-80’s who bemoan the loss of consideration, politeness and gentility that so marks these times. My wife suffers from dementia so that the addition of a third party to share the care of Alice was both welcomed and important to our overall enjoyment of the cruise. We are not, by nature, gregarious people but did find several dear friends earlier on the Cruise Critic website who enhanced our joy. The Embarkation at Ensenada: We were delighted to receive a personal telephone call on the Sunday prior from Diego”, who assured us that all had been prepared. Unfortunately, his careful planning fell apart at the hands of Mexican Immigration. Both vans of our caravan (carrying ourselves and the other Penthouse occupants) and another private vehicle arrived almost simultaneously at the Gate of Ensenada Seaport. Despite our pleas that all had been planned for us to proceed directly to the ship, we were all forced to fill out some Immigration Forms, unload our luggage and then proceed to an awaiting van operated by the Mexican authorities. Our luggage was then piled in all the available space in the aisles, between seats, etc. for the 200 yard trip from Gate to Ship. We had expected to be among the very few first people embarking so early; however as we were proceeding to the ship three of the Celebrity busses drove up and occupied the usual unloading area. Our van was told to park several hundred feet away at a more isolated area and we were told to carry our own luggage back to the now crowded unloading area. With three bags and a hand luggage, this was becoming a difficult problem for Alice and myself when I finally rested a moment en route " looking for some target to aim at. At that point, Mario, of the ship’s crew, took us under his wing, had handlers take care of our luggage (using the xray machine for hand baggage) and instructing that they be taken directly to Room 1616. Mario then arranged to have someone escort us to the stateroom. Our friend got lost in the crowd and had her luggage delivered to the stateroom while we were at dinner around 7:00PM. I heard the other Penthouse couple say, "We are not used to travelling like this!” but I was much to concerned about Alice and myself to bother myself with naught but ourselves. In a few words, the Embarkation took on all the aspects of a Chinese Fire Drill " however once Celebrity returned to the picture all was handled with the care and service we truly expected. The Penthouse: Although I had seen pictures and movies of the stateroom, I was entirely in awe as all unfolded before me. I had expected some evidence of deterioration, etc after several years of hard service " in both stateroom and general areas of the ship " but was pleasantly surprised at how well everything has been maintained. In all aspects, the appearance, décor, and general condition belie her years of service. We had the Klaviarpiano playing shortly with our disks and " wonder of wonders " found that Hendrick’s Gin was included in the room and on board in addition to Bombay Sapphire. Since this had been consideration that I most regretted loss while on cruise, I was delighted that even this small loss of pleasure was no longer denied and supplied a lot of en suite entertainments. Nice. Captain’s Club and Elite Status: We were invited to the Senior Officer’s Table on the second night because we had opted for early dining throughout the trip. The event was in all respects akin to what is usually expected at such a celebration. However, because the shape of the table and high noise level in the room, it was impossible to carry on a conversation with anyone more than one person removed. We nonetheless enjoyed the evening which allowed the ladies to don their most chic evening wear for the event. We used few of the perks offered to Elite .. never attending the morning breakfasts and evening gathering of the Captain’s Club Elite. Our most favorite times on board were the casual en suite breakfasts which could be enjoyed in our robes. I usually went up to the buffet just before six AM to return to the cabin with coffee and Danish " to be enjoyed on the veranda to watch the sunrise. Breakfast was served about 7:30AM. While I have my own personal rule not to eat dinner out in any short sleeved shirt and, on this cruise, often wore a light jacket or dressy long-sleeve shirt when dining in the restaurants. It did dismay me that all too often people show little or no regard for others " arriving for dinner in much less formal attire  even reducing their efforts to a previously worn white T-shirt. One such woman coyly boasted on her shirt "I was born in a Brewery!”  a motto not much needed due to her girth and otherwise slovenly appearance. It is regrettable that many of the niceties of past times are forever lost " however I do commend Celebrity that while it must seek out cruisers of all sorts and financial stations, there were always islands of gentility available. In fact, it is amazing at how many different types are so well accommodated on Celebrity. It is equally amazing that with a full complement of passengers there were seldom times that we felt the least bit crowded in the variety of public rooms available. Priority Embarkation and Debarkation: Our one suggestion is that you devise some manner in which Elite passengers can avoid the long lines to get off and get on board ship. Fortunately, we were able to make our way towards the front of the lines " usually by commenting upon our Penthouse status " but running such interference ahead of long line does little to assure the more timid of such access and does a lot towards personal anger of others in the line. I would suggest a separate entry, suitably labeled, for Elite and suite Passengers, that would enable those in that category to proceed to a separate line which then merges with access to the gangway or tender. If nothing else, such an arrangement would certainly inspire many to consider such upgrades on future cruises. The Restaurants: We did not visit all the food establishments. Of those we did, we find that Blu was by far the most satisfying and appealing to us. Our two dinners in Tuscan Grille were also a delight with especially fine service. Our dinner at the Silken Garden on the first night was a disaster " at least for me personally, I am especially fond of Sushi and Sashimi and tripled ordered when I found them on the menu = preferring good raw fish to an entrée. However, the Tuna and Salmon Sashimi served can only be described as lightly colored cardpaper " with a texture and taste concomitant thereto. Better remove these items from the menu than mislead your guests. However, that single service aside, the meals were generally well prepared and presented .. the roast pork chop being exceptionally fine. The special brunch featuring ice sculptures was such a melee of people " thronging with loaded plates " that my wife and guest sought relief elsewhere with little improvement. The Bars: Without doubt, Raoul in the Sunset Bar was my favorite bartender and my favorite hangout. I had presupposed that I would spend my time at the Martini Bar and went there first on our first evening. However, I found it loud, disturbing, riotous and without decorum " so we never visited it again. There is no doubt as to its appeal to some. We were fortunate to find the Ensemble Lounge a perfect spot for our pre-dinner cocktail. The String Trio there was also a draw as was the very personal attention of the bar tender. In Summary: We enjoyed a totally delightful cruise to Hawaii " no doubt more to the luxury and ease of the Penthouse Suite than to all the many other activities offered. We never got to wet our toes in the pool, nor basked in the sun, or use the spa (we have such niceties in our home in Southern California) and never saw the Glass Show. We attended only a very few lectures, etc. preferring to host a cocktail party or entertainment in the Penthouse. The expanse of the Penthouse made us feel that is was a retreat from all the hustle and bustle outside " offering a second home with tranquility and peace of mind. I seriously doubt, after being in one, that I would ever consider even a Royal Suite for any future cruise  such was my joy and contentment. My one last comment on Hawai`I in general is that with the exception of Moloka`i it reminds one of the dry stretches of Southern Calilfornia with a similar touristy flavor. Our highlight excursion was the heli-tour of Maui and Moloka`I - seconded by a 2-hour tour of Honolulu Pedicab operated by one man for $50 - the rest was Disneyland surrounded by water.   Read Less
Sail Date: April 2013
Having had a wonderful cruise two years ago on Eclipse thought we would go to Hawaii have to say the Solstice is not a patch on Eclipse in every way. We knew we were in for a wait when we arrived and were told to go and take a seat and ... Read More
Having had a wonderful cruise two years ago on Eclipse thought we would go to Hawaii have to say the Solstice is not a patch on Eclipse in every way. We knew we were in for a wait when we arrived and were told to go and take a seat and have a drink and snack, 3 hours later we were called on board only to be told that the rooms would be ready at 5.30, OK we know why they were doing this, due tot he Noro scare, 5.30 arrived only to be told it would be announced when we could go into cabins. Rather then keep repeating this they could have told us there was show as usual, etc, got into cabin at 6.30, other people have mentioned there were no programmes, etc, so no one went to the show!! Entertainment, the singers and dancers were very good, energetic and did a pretty good job. The other 'entertainers' varied from OK to awful. The trio playing classical music were good, but were always placed in a walk through area so the enjoyment was spoilt. The dining room was very noisy, our saving grace was the company we had from two lovely American couples, they made out trip for us and we spent hours at dinner chatting and laughing, when we could hear each other! The food was OK, we thought the ship and food was no where near as good as Eclipse. Be warned if you are vegetarian, very little choice, meals were repeated, curry to hot to eat (spicy hot). No appetiser on one day, the portions were small too, I may be vegetarian not on a diet!! The meals were always lukewarm or cold, and even after mentioning this several times, it never improved. Tendering is a bit of a problem, but if you get your ticket early the longest you should have to wait is an hour or two. Our biggest groan is the never ending piped music loud and intrusive, it was simply awful, loud, all over the ship and different tunes in different areas, the only place for some peace was in the cabin!! The journey back to San Diego was something to remember,two and a half hours late getting off the ship due to the rain. Then onto a coach, the driver took a wrong turn and had to reverse onto a main road on a hill to get back, he then took the wrong turn at the border in Mexico, it was chaos at the airport, they really need to sort this out. If you are doing this trip allow at least 5-6 hours from when you get off! All together a nice trip, but not up to the mark for us, we are going on a river cruise next.Disappointed In Celebrity not 4 star! Read Less
Sail Date: October 2012
- Background Information We were a group of 4 adults, 3 had cruised before, one was a new cruiser. The cruise was booked partly as a celebration -- my niece graduated from university with a Masters in Geology, and my brother and his wife ... Read More
- Background Information We were a group of 4 adults, 3 had cruised before, one was a new cruiser. The cruise was booked partly as a celebration -- my niece graduated from university with a Masters in Geology, and my brother and his wife are both retiring next year. I just went along for the ride, having wanted to visit Hawaii for the past 40 years! As a disabled traveller, I'd had considerable contact with both the Shore Excursions department and the Special Needs department, and both seemed efficient and reassuring -- I felt I'd covered all possible issues, and made sure that the holiday would go smoothly. - Hotel Info (if any) We flew into LA, and expected a flight to San Diego, though as it turned out that flight was cancelled, so we were transferred by bus. No sign of any Celebrity representatives at San Diego airport, so in spite of having vouchers for transfers, we had to find our own way to the Sheraton hotel -- we used the hotel shuttle. This was the first sign that things might not go as smoothly as it should -- the room booked for me and my niece was not wheelchair accessible, despite assurances I'd received from Celebrity's Special Needs department that everything had been arranged. We were able to transfer to an accessible room, so we put it down to 'one of those things', and prepared to enjoy ourselves as the holiday developed. - Travel To Port of Embarkation Transfers from San Diego to Ensenada were a nightmare. We were transferred from the hotel at mid-day, and waited in what can only be described as a warehouse, with little in the way of facilities. Catering was joke, as were restroom facilities. In spite of contact with Celebrity, no-one at the pier seemed aware that I needed a bus with a wheelchair lift. Eventually we boarded a coach, and had to sit for over an hour while other buses were filled, and they started to put people on ours. Then came the long, slow journey to Ensenada -- the whole transfer took over nine hours from the time we were collected from the hotel. Surely it's not beyond Celebrity's capability to allow those staying in hotels to remain there until there's a realistic chance of them being able to leave the port? We eventually arrived at 9.20pm, just in time for the muster -- no refreshments and no chance to use the restrooms. - Ship Info We'd seen the ship in San Diego, and thought that, in spite of the refit, she was looking a bit 'scruffy'. However, on boarding our first impressions were good -- everything was clean, bright and polished. I wasn't keen on the glass lifts, but that's a personal thing, and I soon found enclosed lifts I felt more comfortable with. - Stateroom This is where things started to fall apart. We'd booked an accessible balcony cabin, but it was anything but accessible. There was no room to get the wheelchair next to the bed for transfers, and even after the stateroom attendant moved the furniture, I couldn't get onto the balcony with the wheelchair. There was barely enough turning space for the wheelchair, and no seating for my niece, apart from the desk chair. It was difficult all through the cruise to move around the stateroom. My niece kept turning the main light on during the night, since her bed was right next to the wall where the switch was located, and she knocked it when she turned over or moved at night. The bathroom was huge, and easy to use. The balcony is overlooked from the lifts, since for some reason Celebrity have put a transparent panel at the end of the balcony, unlike on other decks where there is a solid panel. - Dining Meals in all venues were fantastic -- I think the only places I didn't eat were Blu and Cafe al Bacio, although I had several coffees at the Cafe -- great place to wait for dinner, and listen to the piano player. The Metropolitan was great, and our waiters were just attentive enough without being annoying. The sommelier was fantastic, we never had to ask for a refill. We also ate in the Olympic and at Qsine, where we found the staff very friendly and informative, and a great laugh! Most lunchtimes found us in Aqua Spa Cafe -- fantastic food -- and occasionally at the Pool Grill, where I had the best cheeseburgers and fries I've ever tasted! Oceanview Cafe was a bit difficult to negotiate, as the servers didn't seem to see me sitting low down, and it was difficult to attract their attention. I would just like to give extra points to the ice-cream station, which not only served great ice-cream, they seemed to be more on the ball than the rest of the cafe -- maybe because they weren't so busy. - Activities We didn't take part in a lot of organised activities, although I did go to talks on Astronomy given by Michelle Thaller -- great lecturer, made difficult concepts easy to get a grip on, even if I didn't understand them all as well as she did! We did the quizzes in Rendezvous, and didn't disgrace ourselves, at least! My niece was involved in some volleyball sessions, which she enjoyed greatly. Mostly on sea days we sat by one or other of the pools, taking the occasional dip or soak in the Jacuzzi -- although the jigsaw in the Library saw a lot of activity when it was too hot to sit out. We all found other passengers very friendly and helpful, and had some great conversations with people we met at various venues. - Service On the whole, service was great -- there was one major exception, a Guest Services representative who dismissed my concerns about the stateroom being unsuitable, and kept telling me to phone the travel agent! Completely uninterested and offhand. In contrast, when I broke the footrest on my wheelchair, another Guest Services representative went out of her way to make sure I got a temporary repair -- so many thanks to her, and to Greg the maintenance man who carried out the repair. - Entertainment The entertainment was good, though we missed some of the late night shows -- it would have been nice if they could have been on a little earlier. I particularly enjoyed the 'casual' entertainment -- the piano player, the string quartet, and the a cappella singers. - Port & Shore Excursions I can't comment on these -- in spite of informing Celebrity at several points about my capabilities and needs, they sold me excursions at tendered ports, which they knew I would not be able to take. A cruise to Hawaii became 'a cruise to near Hawaii'. I was never so disappointed in anything in my life -- I'd spent almost £3000 on a cruise that was not, and never could have been, what I'd planned. All Celebrity had to do was to tell me there was no roll-on capability, and that 8 steps would be involved in tendering, and I wouldn't have booked the cruise. Right up until the morning in Kailua-Kona, I believed that I would be able to tender, and that was confirmed by the Shore Excursions rep, who gave us instructions about where to go for transfer to the tender. It was only after waiting for an hour, and asking several times what was going on, that we discovered that I wouldn't be able to tender -- and by that time the tour had left from a different gangway, so my family couldn't go on it either. They enjoyed the rest of their excursions, while I spent time on the pool deck or exploring the ship. - Disembarkation Disembarkation went fairly smoothly, though again, the staff didn't seem to be aware that I need a bus with a wheelchair lift for transfer to the airport. We flew from Honolulu to Los Angeles, and again in spite of vouchers, there was no transport to our overnight hotel arranged, and no sign of Celebrity anywhere. - Summary This cruise was very disappointing for me, since I was unable to visit the place I had booked the holiday to see. The cruise itself was good, with the exception of the unsuitable cabin. For my family, their experience was good, although they didn't feel Celebrity's standards matched those of the MSC Splendida, which they'd travelled on earlier this year. None of us have any wish to travel with Celebrity again. Read Less
1 Helpful Vote
Sail Date: October 2012
Where do I start? This was supposed to be the best holiday us a family where ever going to have!My financial situation won't allow me to save that money again my eldest daughter said she would never do that trip again.Schools will ... Read More
Where do I start? This was supposed to be the best holiday us a family where ever going to have!My financial situation won't allow me to save that money again my eldest daughter said she would never do that trip again.Schools will only allow term holidays now or your fined.And the most important point, my Husband is disabled and has a degenerative spine condition he will never be able to travel that distance ever again!! This was a surprise holiday for my Husbands 50th Birthday to his ultimate destination Hawaii.My father in-law was a merchant seaman and had recently passed away,my husband sat with his dying father and he reminisced about the time he spent at sea in Hawaii and how his Son should visit this beautiful part of the World.So know I knew what to do for his 50th. It took me a year to save for this trip it was a surprise, I couldn't get any financial help from Hubby he didn't Know! Firstly we travelled from Liverpool 4hrs drive to London Heathrow.Then 11&1/2hrs flight to San Diego.In San Diego Airport was our first queue 1&1/2 hrs in a small room, packed with people to get through customs and then our First US Customs Form.We got outside to pandemonium trying to find our hotel transfer so we could use our Celebrity's Transfer Voucher USELESS!Nobody wanted to take it,instead we used the Sheraton's bus transfer. The Sheraton was our Pre cruise hotel which was lovely,room,Staff,food (of which we paid for.)Stayed overnight.We were being picked up 12pm in the Afternoon.Got on the coach our understanding was we were visiting San Diego's Street Pier B then going straight on to Ensenada where we would board the Celebrity Millennium's 5* ship Pfft!Anyway back to horror that was Street Pier B.The coach literally drove round the corner (could have walked). As we pulled in, the Millennium was in Dock.We immediately thought we were boarding here.Some passengers Said no that can't happen,others said we must be,because it would take way too long for the ship to get to Ensenada. It only took 2-3hrs depending on the Border by coach, so we would be there before the ship!This confusion carried on for the next 4&1/2hrs most of this was spent in another QUEUE, FILLING IN MORE FORMS (so that's 4 forms x four people=16 forms to fill in whilst queueing with nothing to lean on) WITH CHILDREN, WITH NOTHING TO EAT OR DRINK!at the end of the queue we got seapass cards and a piece of paper with the No 49 on it.When I enquired what was it for? The lady said look on the clip board for your number.I informed her the numbers stopped at 46, which stated the time 6:30pm. She then informed me we would be there long after 6:30 then!There where very uncomfortable metal seats in this room toilets where a mess, some not working,no food or drink left that celebrity had put on.This was Horrific and I had paid for this!Finally the coaches started boarding about 4:30pm so that's 12:15-4:30!!!!Got on the Coach set off thank god,well so you would have thought. The coach had no Toilet or A/C and we were on it for 5hrs stuck between approx 50 coaches at the Border no sorry, this bit was the Horrific part.We finally arrived at Ensenada and other people must have suffered the same toiletry denial, because I am not exaggerating the toilets in this port had excrement on the floor where I think some of the older passengers had not been able to hold on any longer. Sorry, this bit was the most Horrific Part. Then we crawled to the ship,to be greeted by staff who wanted us to have 'Welcome aboard Photos, Please! You should have seen the state of us. Other staff trying to force their restaurant vouchers or spa deals.I couldn't believe they where doing this, they must have known what we had just been through! There where four of us in our party 3adults 1child, I booked a Family Deluxe Stateroom with Veranda, sound big enough for 4?It did to me.I have seen bigger bathrooms!We couldn't all unpack there just was not the room.It was tiny could not swing a cat!The trundle bed my daughter had to sleep on was broken we reported it,it never got changed.I asked for a larger room but was denied they said nothing was available. I didn't believe that I think they thought I wanted it free!I would have gladly used my spends so we could have been comfortable.We were met with no empathy at all! We were as sick as dogs for 2 days I was told you couldn't feel the ship moving, rubbish! when we did get on deck my son wanted to get in the pool every person in the pool glared at us as we got in shaking their heads one person then pointed at the pool sign, at the 'No Children' part.We made a hasty retreat before they drowned us and went to the other pools. Every single one had 'No Children' On the signs.Some people had a real moan about children being on the ship and they shouldn't be in the pool.I tried to think of a clever comeback,only SHUT IT,came out!Oops.I was concerned about insurance if something had happened in the pool would we not have been covered because it says no children? But nobody tells you this when booking.The food I thought was very bland and repetitive, staff couldn't be bothered.We where told by other passengers if you made complaints about specifics the staff would lose their jobs so I did not want my husband who was now at teeth baring frothing mouth ,angry looking pitbull dog stage, to go and complain.I had to constantly calm him down.Stress-less travelling not on your Nelly. Entertainment, One word actually there`s three OUT OF TUNE!In the Theatre singers out of breath dancers falling over had to leave before we where thrown out for laughing! Then after 5days at sea we had arrived at port in Hawaii yay.Got a letter in the room to tell us to meet at Deck 6 at 7:30am guess what, another queue with more forms!We queued and slowly made our way up to deck 11 where 1 US border official was trying to process 2000 passengers unreal!We had an Excursion to get to at 9am, more Stress! Eventually 4 more US officials arrived, nobody could get off until it was done. The Excursion I just mentioned was purchased through the ship and it included a visit to Pan'e'wea Zoo where we would see a rare white Bengal Tiger couldn't wait, so after Akaka falls (lovely)and a Macadamia nut factory visit(could have done without.)We then where on our way to the Zoo.We arrived I and the kids ran to Namaste's(tigers name)enclosure,to find it was Namaste's day off he was'nt there!(I know... close your Mouth) Then the days the ship tendered was a queueing nightmare as well.They would tell you to be at a certain point at a certain time but nothing was ever ready the staff would say it's not worth waiting here, because the backlog of people was huge.They advised, to go to a public place so you could here the announcement of when it was ok to disembark. So we did as was asked and went to the pool area to wait for announcements and low and behold the tannoy system didn't work!When we did finally get to leave it was scary getting children and yourselves on lifeboats banging against the ship on a very rough Ocean. Nobody ever apologised ,no announcements or apologises for the San Diego/Ensenada horror no apology for US Customs Hold up no apologies for hold ups trying to disembark.We even sailed through a Tsunami we where thrown around our cabin had to put my son in bed with us before he flew out of the bunk bed.We found this out of other passengers what had happened through the night,again no announcements saftey warnings or apologies from the Captain to see if every one was OK.My husband found screws and metal sheets in the pool which could have caused damage to somebody.He called a member of staff to show him what he had just fished out of the water,Staff member just shrugged his shoulders and walked off.Hubby did get pictures before staff member took it. The final straw for me was the first day in Honolulu. We got up a the crack of dawn we where heading to Waikiki beach(It is Gorgeous!)We were starting our journey back home the next day so we had a couple of hours on the beach then had to make our way back to the ship to check in for our flight using the ships computer,it was going to be busy, a lot of people where departing the next day.So I'm told to go the ilounge Deck11 when I get there are people visibly distressed they said the computers Internet kept disconnecting but they where still being charged.Being Charged? That's news to me. Now I had organised an Excursion for the whole Family to a Hawaiian Luau traditional Hawaiian dances,food,craft making in Paradise Cove couldn't wait great photos for us to remember for years to come. Got into the ilounge approx 1:30 told the others to start getting ready for Luau at 3:30-3:45. The Internet kept cutting off but carried on charging me.The printer broke down somebody went down to guest services to tell them we needed help.Nobody came!When I finally got on to the Airline site there where only preferred seating left which meant I had to pay, my oldest child had to sit miles away from us and I had to pay for our 3 seats $49 each. I didn't have my credit card with me, luckily my daughter came in to see why I was taking so long.I got her to run back to our CUPBOARD Sorry Cabin to get my Credit Card.Then my Husband came up to see why I needed my Card, when I told him why he started to get agitated because as far as he and I was concerned I'd already paid for my seats. It was now 3:35 I gave up trying to print boarding passes phoned guest services to ask if they could let the Ships Excursion staff know we were on our way She Said 'No i can't the phone lines are down' and proceeded to put the phone down on me. The tears just started rolling down my face, I could not hold them back any longer!I was trying not to show the family how upset I was, but this usually care free,happy woman had finally broken down!And then when they see the Woman who holds them all together break down they break down!We ran crying all the way through the ship up the gangway down three flights of stairs into the port to meet our Excursion for the Luau and they had gone!!!It was just after 3:45.We made our way back to the ship absolutely gutted so upset.We arrived at security which was just in front of guest relations the security guard was shocked to see us back so soon and crying.I headed straight for reception and let rip then a member of staff came with a walkie talkie and said 'you want to go on excursion' in broken English we all shouted yes!She said follow me.Which we did all wiping tears away and the excitement at going to the Luau was back.We again ran up the gangway down the stairs and there was the Excursion staff, we thanked the guest relation lady she ran back to the ship we then looked at the excursion lady and said 'we're so happy thought we missed you''You can't go on the Luau' she said 'they are 20 mins down the road Our jaws hit the floor!She tried to put us on another one but we had done them all, I had spent $1328.00 on excursions.I demanded our money back she said she would try.I glared at her and said you make sure you try very hard or else.We did get a refund for the Luau. It cost me $45 to use the Internet, disgusted! We spent our last night wondering the shops in Honolulu nice but not what we had dreamt of! Our suitcases where picked up at 11pm that night and we were told to meet on Deck3 at 7:15am to leave the ship. So another early rise 5am get ready, queue for breakfast, get to rendezvous. We where kept waiting again they said it was US customs holding us up not the baggage because that had been done last night the staff had worked all through the night, he said. So we could leave efficiently but by now I didn't believe a word the Celebrity staff said. When we were finally told we could leave, which was after 9am.We got down to the pier to find not one suitcase or bag ready to go...Liars!!! There was no Celebrity Staff to direct us to transfer coaches it was a complete mess again. Most passengers said I can't queue anymore I can't argue anymore, I'm getting my own taxi to the Airport which was 20-25 mins away. WE WILL NEVER CRUISE AGAIN EVER!!I think I wasted £10,500 the rest I spent was excursions and costs and I'm glad I spent that, as we would not have seen some of Hawaii. Hawaii was the only positive thing about the Cruise in my opinion. It feels like we need to go back it is as though the bad things that happened have overshadowed what should have been an amazing Journey. When sitting on the transfer coach we heard this tale,A Lady on the cruise celebrated her 60th birthday on the ship and her wrapped birthday presents and cards where stolen out of her cabin. One elderly couple we met at LA airport said he'd been on Celebrity Solstice and was told by the medical officer he was having a heart attack, because he was light headed and the doctor noticed a small bruise on his arm and rushed him to hospital. When he got there they dismissed the heart attack straight away but the ship had sailed without them so he and 83 year old wife had to organise their own flights home not one member of Celebrity helped them get there.CELEBRITY SORT YOURSELVES OUT!!!! Read Less
Sail Date: March 2010
This ship is not suitable for dancers. Music focuses on the 50's and 60's, with some 70's disco. I even heard "Macarena"- I haven't heard that in years. But they didn't have "Sex On The Beach"- ... Read More
This ship is not suitable for dancers. Music focuses on the 50's and 60's, with some 70's disco. I even heard "Macarena"- I haven't heard that in years. But they didn't have "Sex On The Beach"- too racy, I guess. The dance floor in the Rendezvous lounge is too small for ballroom. The group there tries to accommodate requests, but only has 2 mambos, 2 merengues and 2 tangos. They play 3 hours a night, often less. The Bar At The Edge Of The Earth (BEE)is on deck 11 forward, susceptible to any movement. The dance floor is larger but a metal disco-wannabe with raised joints, not a very good surface at best, and often dirty from cooking displays. The deck band plays there for an hour most nights- very monotonous, the same disco-y stuff over and over. After that, the disco. The group I was with kept it open till 4 AM twice, which the DJ said was unprecedented. I gather anything after 10 PM is usually pretty dead. I understand the Constellation is due for refit so I will not say much about maintenance, but BEE definitely is due for refurbishing. Food quality was generally 4+. Restaurant service was good, there seems to have been fewer staff cutbacks than most ships. Buffet service was poorly organised and slow. Food quality was good, but choice on the evening buffet was limited. The staff seemed competent, but not particularly well-motivated. You've heard the cruise ship joke "What time is the midnight buffet?" It was at NOON! And only on sea days. Even the "late" night pizza closed at 11 PM, then only room service. Many daytime activities were thinly disguised advertising- bars, shops, spa, art. Definitely not in keeping with a premium image. The rest? If the excitement of bean bag toss and shuffleboard was too demanding, there were trivia-clone games. A few cooking displays, a couple of enrichment lectures, that was about it. Library is a decent size, but fiction appears to have been bought by the pound from a clearance house. Non-fiction is definitely right-wing, not many titles praising Obama. The thalassotherapy (heated) pool was nice. The hot tubs closed at 8 PM, and were only at 85 degrees. The front desk attempted to use the "health regulations" excuse, but since Celebrity's parent company Royal Caribbean keeps the tubs hot and open 24 hours, this was less than believable. Some hand sanitiser was available at the restaurant entrance, but I saw little effort made to keep handrails and elevator call buttons clean and sanitize carpets during port stops. My cabin was about average, except it was set up for a third person in a fold-out bed, which made the layout a bit awkward. The cabin steward was quite professional, kept the cabin made up without intruding even though "Makeup Cabin" tags are not used. Summary: Unless you're looking for "Florida retirement home" ambiance, Royal Caribbean is better value. From what I saw of the ship's activities, I'd guess the average passenger to be a regimented, unimaginative and inactive old geezer, in bed by 10 PM. Read Less
Sail Date: September 2006
Bio: 54 married female, retired and I cruise two or three times a year for the last 10 years. I was very disappointed with this cruise. I had many issues but I will only cover a few. Embarkation was disorganized. The line for elite and ... Read More
Bio: 54 married female, retired and I cruise two or three times a year for the last 10 years. I was very disappointed with this cruise. I had many issues but I will only cover a few. Embarkation was disorganized. The line for elite and select guests was moving slower than regular lines since the persons advancing people to the check in desk was just letting anyone go ahead. Very confusing. The Summit is need of a major dry dock visit. Our cabin carpet had major stains on it and was dirty. The cloth sofa also had stains on it. The sheets and pillow cases were worn (thin with tears)and the pillows were thin foam. After complaining at guest relations, our steward took the cushions from the sofa out and had them cleaned but the stains were still there. We were given some feather pillows which were much better. The feather pillows are normally only for higher category cabins. I paid $6,300 for two persons in a FV cabin. I booked 30 days out and this was the only balcony cabin available. We meet a couple who were in a suite with a butler for two persons with much better accommodations and I think that they paid $4,300.000 but they booked early. I realize that FV is a family view cabin with families with children staying in it but Celebrity should take this into consideration and give it extra attention with upkeep. I had asked in advanced for for extra padding be placed on the bed which made it comfortable. The room was quite. We did not feel much movement. The balcony is hugh with great views aft and to the side but again the cushions on the chaise lounges were very worn and stained. Our cabin steward Sandy was great but again he can only work with what Celebrity provides for him. My biggest disappoint was dining choices and the food. Unless you want to make reservations, pay $30.00 per person additional money, order room service or eat pasta very night the only choice that you have for dinner dining is greeting dressed and eating in the formal dining room. There is only a pasta bar with salad at night where the buffet is during the day. The alternate dining on this deck is with reservations only with at limited menu and $4.00 per person tip. There was never a posted menu for the alternate dining at night on the lido deck. I was told that you would have a choice of a chicken, fish or meat dish with salad but you never had a menu to look at. The dining room had one posted in front of the dining room. I have been on cruises where the menu was posted on the TV so you did not have to go to the dining room to read it. We got tired of getting dressed every night to go eat in the formal dining room where the food did not meet my expectations for a Celebrity cruise. I have had better food on the Carnival Conquest. Again the dining room chairs and very worn and strained. The dining room staff was great. I will be a long time before I select Celebrity for a cruise. I might try on of their new ships when it comes out. Dining choices would have to be better. The only saving grace for this 14 day cruise was the service from the staff. Celebrity beats others cruise lines hands down in this department. Guest services was the only disappoint in the service area. Cabin steward and dining staff were excellent. Read Less
Sail Date: September 2006
PlWe arrived at LAX to be transferred to the ship. A representative of Celebrity was present and gathered us into an area to await a bus. After she made repeated calls for a bus, no one came. We were stranded at the terminal for about an ... Read More
PlWe arrived at LAX to be transferred to the ship. A representative of Celebrity was present and gathered us into an area to await a bus. After she made repeated calls for a bus, no one came. We were stranded at the terminal for about an hour and a half before a bus finally arrived. We were greeted at the ship by the staff and escorted to our cabin a veranda cabin which we found nice enough. We have sailed approx. 14 times so we are not new to cruising. The ship is in generally good repair, our cabin could use some updating (bedspread etc.) Our cabin stewardess was friendly and mostly efficient. The staff was extraordinary, you could not pass a crew member who didn't acknowledge you in a friendly manner. The minus side: Food, the dining was extremely regimented. The main seating was at 6:30 PM. If you chose to go to the informal dining area (the buffet area) you had a choice of three entrees and you MUST make reservations in advance. The buffets left something to be desired. Dinner in the dining room was without taste, no seasoning AT ALL. The two safe choices were steak and lobster, besides that dinner was less than a good experience. For a cruise line that advertises their food, they should drag Chef Roux behind the ship. Very poor. We sailed on the Horizon, many years ago and were unhappy, we tried it again under new management, also unhappy, will not sail Celebrity again, RCL and Princess have it all over Celebrity. The port side of the ship was smoking, I am a former smoker and I vowed that I would never become one of those who preached and I will not, but it was so thick on the port side that even I didn't want to walk through it. In all we enjoyed Hawaii, we would have liked more time in Maui, The Captain was all over the ship, very accessible and friendly, shows were good. Generally older crowd, many in wheelchairs and using oxygen. It is good that they are able to travel and enjoy their older years God bless them. Next winter we will cruise again but not with Celebrity at any cost. Read Less
Sail Date: April 2006
This was our sixth cruise on Celebrity, our first on Summit, and it very well may be our last on Celebrity. As a 14 night cruise roundtrip from Los Angles to Hawaii, it disappointed in almost all respects. The Summit shows severe wear, ... Read More
This was our sixth cruise on Celebrity, our first on Summit, and it very well may be our last on Celebrity. As a 14 night cruise roundtrip from Los Angles to Hawaii, it disappointed in almost all respects. The Summit shows severe wear, long overdue for refurbishing. Fabric was worn throughout the public areas. The 11th deck, with a large pleasant public lounge by daytime and bar by night, has been converted into a tastelessly crude "Bar at the Edge of the Earth" where waiters harass customers to buy drinks. This hard sell in pushing drink sales is prevalent throughout the ship. And the hard sell carries over into many other areas of the ship, the Spa in particular. Many cruise companions told horror stories of paying for a Spa treatment and then being bombarded by a masseuse or trainer on their paid time with hard sell pitches to buy further Spa treatments and products. Although the waiters and assistants provided excellent, cordial service, most meals were a far distance from fine dining. Fresh vegetables and fruits were scarce, a real disappointment in view of the abundant supply which could have been found at this time of year. And beginning on the next to last day, there was not even brewed coffee. Large bowls of instant coffee were substituted when the coffee supply ran out. Entertainment during the 14 days was very uneven; there were 2 finely talented aerobic dancers and an excellent concert pianist, but the company of singers and dancers performed at the level of a junior high school talent show. The cruise director was pompous and endlessly in love with his own voice; during disembarkation, his longwinded hype actually brought forth several rounds of loud, sustained booing from hundreds of cruise guests who had been too polite to vent their real feelings up until the last dreadful moment. Read Less
Sail Date: April 2006
After many cruises on Celebrity, we looked forward to this Hawaii cruise per usual. What we experienced, was by far less than the Celebrity Experience We flew in the day before, and arrived in San Pedro about noon. The line was long ... Read More
After many cruises on Celebrity, we looked forward to this Hawaii cruise per usual. What we experienced, was by far less than the Celebrity Experience We flew in the day before, and arrived in San Pedro about noon. The line was long and seemed somewhat disorganized. However, the weather was nice, and although it took us more than one hour to get to the area for check in, I had read where this was a problem on other cruises leaving there, so we just waited our turn and visited with other people in line. Finally we arrived at check in, and since we were in a Celebrity Suite, 9096 were able to board quickly. Needless to say the ship did not look well cared for. It was shabby to say the least, and when we arrived at our suite, I was appalled at the condition of the room. The furniture was faded, dirty, and worn. It looked like they were trying to use this ship up until the last minute before spending a dime on repairs. The bathroom had mold in the corners and in the tub. We had plastic flowers that were glued down in a vase on the counter and tables. Very tacky and dusty I might add. After three days I ask our cabin steward to run the vacuum as it had not been done. That was the only time the carpet was cleaned in two weeks. The carpet had holes in it, stains, and the toss pillows on the sofa were so dirty that they should have been thrown away. The CS has a very nice layout, but this was not up to standards, and was shocking to see on Celebrity. We had a butler who was very poor by comparison to others. He did nothing, complained about the location of his station when I mentioned having dinner in our room. Obviously he did not want to be bothered, so we did not ask. I must mention, that 9096 has a major noise problem. It starts about 9pm and goes on all night. We contacted guest relations, and they said there was nothing they could do about it, as it was coming from a pantry that was being restocked. However, there was nothing above us that was open. The room steward did say that he had been on that ship for 8 months, and there had always been a problem. It was the sound of running, stamping feet, carts rolling and slamming. Needless to say it was impossible to get a decent nights sleep.. Everyone wants to know about the food. It was fair, and that was the best I could say. If they would turn the catering over to Applebees it would have been much better. We did enjoy the specialty restaurant and found it to be absolutely perfect. On the 14 night cruise we had dinner there two nights and enjoyed their outstanding food and service. Activities--Well, Celebrity has really started the nickel and time routine. My husband likes to work about for two hours every morning. Much to his surprise, there were no seats on the spin cycles&&guess what $10 charge to use them. Just a year ago, there was no charge. The bikes, $10, a yoga class $10, and so on. This was a very bad move on the part of the cruise line, and when my husband complained, there was no response from the guest services for the two weeks. This was a very poor experience, and will be our last Celebrity cruise. The whole attitude was not to care about anything, and you could tell by the worn furniture all over the ship, and general attitude of the staff. After 25 cruises, this will be the last one for a long time, and never again on Celebrity. Read Less
Sail Date: March 2006
The ship is beautiful. As this was our first cruise we did not have any expectations. The crew was very courteous and anxious to please. We were so fortunate to have a superb waiter and assistant waiter in the dining room. Erbay and Ali ... Read More
The ship is beautiful. As this was our first cruise we did not have any expectations. The crew was very courteous and anxious to please. We were so fortunate to have a superb waiter and assistant waiter in the dining room. Erbay and Ali could not do enough to make sure that we were satisfied with our meals. They seemed to anticipate our every request. A major improvement would be to review the ports and length of stay. When we were tendered, a long process, we did not have enough time ashore. We took two excursions offered by Celebrity and were satisfied with them. We did notice that some areas of the ship need refurbishing. The stuffed chairs in one of the lounges were worn and needs to be replaced. The bedspreads in our cabin showed signs of wear. The commode needs to be replaced. The hose on the hair dryer was repaired after a wait of three days. The buffet was OK. They seemed to recycle some of the entrees from the previous night's dinner. Rack of lamb became lamb stew, etc. The passengers were predominately seniors. Entertainment was varied and good. All in all, this was a good experience for us and look forward to another Celebrity cruise. Read Less
Sail Date: January 2006
My husband and I have been on 10 cruises, this was absolutely the worst nightmare from start to finish. This was our 2nd and absolute last cruise on any RCCL cruise line, especially Celebrity. We had the Penthouse and let me tell you ... Read More
My husband and I have been on 10 cruises, this was absolutely the worst nightmare from start to finish. This was our 2nd and absolute last cruise on any RCCL cruise line, especially Celebrity. We had the Penthouse and let me tell you what the brochures and Celebrity tell you that you receive for FREE or plain receive is not the truth!! Butler was there to serve....you had to ask him to do anything and everything, nothing was volunteered. Stateroom attendant spent maybe 10 minutes in the room...1,200 sq feet of it cleaning. Never clean the bathroom floor, never changed the sheets until I took them off (even asked and was told NO not on long enough..this was after 5 nights and 3 of those we were seasick in the bed!) Brochure says we were suppose to receive free internet (changed since our cruise on the Internet where it now says you pay)....get it free on Princess with the room. Get free dry cleaning and laundry service on Princess with the Big Suites. Service overall was the worst. The employees were rude, arrogant and would just tell you anything to get you off the phone or away from their desk. Entertainment was fantastic though, actually top 5 star in that area, but you only had one every night to chose from in the big theatre. Princess has 2 and sometimes 3 entertainment (usually more than one entertainment theatre on the ship) nightly and you can see all 3 if you plan your evening well. Food - for 13 nights we were offered the same dinners over and over, no variety. Prime rib after 5 times is boring. Fish was the same every night, just a different sauce. No buffet after 2:45 pm....only hamburgers and hot dogs or room service. Lunch buffets were very limited on variety....nothing like peel and eat shrimp, fishes, no potato entrees but 2-3 varieties of rice, mainly cheap pasta, lettuce salads, watered/milked down soups, etc. Princess has buffets round the clock, too many entrees to chose from and nice personnel to assist you. Bought the all you can drink Coke and all they would bring me was 4 or 6 oz juice glasses (mainly ice) to drink, and that was a chore to receive that even. Since they don't get any tips in serving this, they didn't want to do it and would take up to 10 15 minutes to get you this drink....you rarely had time to ask for 2. On Princess, you get 8 or 12 oz and gladly serve you. Summit ship itself was not fancy, elegant on the inside. It was plain color walls, not all the elegance of past ships we have been on. The glass elevators are on the water side and this leaves the center of the boat and the open foyer area plain, plain. There was just plain round tubes going up 3 floors and a stair case out of no where that went just up and down....nothing out of ordinary. We had thought Celebrity was the Lincoln version of RCCL, and Princess was not that elegant, glamorous....WRONG. Princess is the only way to go and we are now a confirmed Princess customer. Please understand, we are not snotty, high fashioned stuck up people, just run of the mill, middle class that saved for this "cruise of a lifetime" for a long time and was thoroughly disappointed. Read Less
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