Celebrity has gone downhill in every way possible, their employees are disengaged & the service is no where close to where it was in the past. The food is mediocre and the constant harassment trying to sell and upsell drink packages and merchandise on the ship is pathetic. Overall disappointed and do not recommend Celebrity cruises. There are huge line ups at the excursion and customer service ...
My wife and I have been loyal Celebrity cruisers for many years now, going on 6-7-8 (?) different cruises. We always felt that Celebrity knew, understood, and tended to their older-demographic customer base---till now. We were very much looking forward to this, our first post-pandemic cruise, but as it turned out, not as much as we looked forward to the cruise ending!
Let me ‘bullet-point’ the ...
The ship was nice, the food was good, the entertainment, although usually only an hour long, was first rate. Customer Service service desk was indifferent and the documentation manager was HORRIBLE.
The problem started when we arrived at Malaga Spain. I planned on going ashore, my roommate didn't feel well and I looked for my passport and it was gone. We were in Cadiz the day before. I ...
We chose this cruise for its destinations in Spain and Portugal, the itinerary consisted of 10 days 8 ports from Lisbon to Barcelona. We can say we had a very negative experience and do not recommend Celebrity line. The ship is old and is in need of repairs urgently. Our first cabin smelled like urine and had to be changed. This cruise had very little nightly activities. The average ...
I chose Celebrity for this year's cruise because after several Royal Caribbean sailings, I thought the dining, in-particular went downhill, and I wondered if it was time for me to "move up" to a premium cruise line. For a balcony cabin, I paid about $100 more per night on Celebrity than I normally do on Royal Caribbean, but I could not see where that premium pricing was put to use. There seems to ...
I travelled with my mom on Celebrity Solstice (Los Angeles to Los Angeles) and it was our first and last time on Celebrity Cruises. What a huge disappointment!
We both have been on other cruise lines such as Regent, Holland America, and Oceania and we both were very disappointed with Celebrity. My mom has been on 50+ cruises and we booked this cruise for the convenience of being able to get on ...
This cruise line gets the award for the best nickel and diming their passengers. Let’s start with the fact that you need to buy a beverage package (there is even one for water). we bought the classic for our two nieces and the premium for us. Turns out we had to upgrade the nieces from classic to premium because ice tea and cokes were not on the classic menu. One niece went to the spa and ...
DON’T GO ON THIS CRUISE!!!
I have been on 20 cruises, most of the on Celebrity, including 5 on Equinox. Decided to go on Equinox again, but this was by far the worse cruise experience I ever had.
It started by them delaying embarkation, due to them having few prior cruise passengers getting sick with vomiting and diarrhea. While I understood that they needed extra time to clean the ship, ...
My family upgraded to the premium package; unfortunately, nothing was available. Premium orange juice, Evian water, and Arizona Ice Tea were not available the entire cruise. Aqua Panna was available during dinner, (01 bottle) but unavailable during our stay. At one point in time the private bar advised me that area where this water was stored was closed.
My son is a special needs adult ...
Having sailed at least six times on NCL in the last two years, we ventured onto this Celebrity ship to try something different. Huge mistake that we will not repeat.
Two positives about this cruise: (1) The staff were generally pleasant and tried hard. (2) Embarkation and disembarkation is the fastest and easiest we ever experienced.
Unfortunately that's all there is to say that's ...